@rh-support/cases 2.6.170 → 2.6.173

package/lib/esm/components/case-list/CaseList.d.ts

@@ -1,11 +1,18 @@
 import '../../css/caseList.css';
 import '../../css/caseSearch.css';
+import { IFacetResponse } from '@rh-support/types/shared';
+import { ISolrResponseToPivotFields } from '@rh-support/utils';
 import React from 'react';
 import { RouteComponentProps } from 'react-router-dom';
 import { ICasesRouteURLParams } from '..';
+import { IFacetPivot } from '../../models/caseList';
 interface IProps {
     routeProps: RouteComponentProps<ICasesRouteURLParams>;
 }
+export interface IProductVersionPivotMap extends IFacetResponse {
+    case_version: IFacetResponse[];
+}
+export type IPivotValues = ISolrResponseToPivotFields<IFacetPivot, IProductVersionPivotMap>;
 export interface IChipsNameSsoMap {
     [sso: string]: IChipsNameSso;
 }

package/lib/esm/components/case-list/CaseList.d.ts.map

@@ -1 +1 @@
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+{"version":3,"file":"CaseList.d.ts","sourceRoot":"","sources":["../../../../src/components/case-list/CaseList.tsx"],"names":[],"mappings":"AAAA,OAAO,wBAAwB,CAAC;AAChC,OAAO,0BAA0B,CAAC;AA6BlC,OAAO,EAAE,cAAc,EAAE,MAAM,0BAA0B,CAAC;AAC1D,OAAO,EAKH,0BAA0B,EAI7B,MAAM,mBAAmB,CAAC;AAK3B,OAAO,KAAkD,MAAM,OAAO,CAAC;AAEvE,OAAO,EAAE,mBAAmB,EAAe,MAAM,kBAAkB,CAAC;AAEpE,OAAO,EAAE,oBAAoB,EAAE,MAAM,IAAI,CAAC;AAK1C,OAAO,EAAgB,WAAW,EAA2B,MAAM,uBAAuB,CAAC;AAmC3F,UAAU,MAAM;IACZ,UAAU,EAAE,mBAAmB,CAAC,oBAAoB,CAAC,CAAC;CACzD;AAED,MAAM,WAAW,uBAAwB,SAAQ,cAAc;IAC3D,YAAY,EAAE,cAAc,EAAE,CAAC;CAClC;AAED,MAAM,MAAM,YAAY,GAAG,0BAA0B,CAAC,WAAW,EAAE,uBAAuB,CAAC,CAAC;AAM5F,MAAM,WAAW,gBAAgB;IAC7B,CAAC,GAAG,EAAE,MAAM,GAAG,aAAa,CAAC;CAChC;AAED,MAAM,WAAW,aAAa;IAC1B,SAAS,EAAE,MAAM,CAAC;IAClB,QAAQ,EAAE,MAAM,CAAC;IACjB,eAAe,EAAE,MAAM,CAAC;IACxB,cAAc,EAAE,MAAM,CAAC;IACvB,cAAc,EAAE,MAAM,CAAC;CAC1B;AAED,wBAAgB,QAAQ,CAAC,KAAK,EAAE,MAAM,qBAygBrC"}

package/lib/esm/components/case-list/CaseList.js

@@ -9,21 +9,23 @@ var __awaiter = (this && this.__awaiter) || function (thisArg, _arguments, P, ge
 };
 import '../../css/caseList.css';
 import '../../css/caseSearch.css';
-import { useApolloClient } from '@apollo/client/react';
 import { Alert, AlertActionCloseButton, AlertVariant, Button } from '@patternfly/react-core';
 import OpenDrawerRightIcon from '@patternfly/react-icons/dist/js/icons/open-drawer-right-icon';
-import { ErrorBoundary, ToastNotification, useBreakpoint, useDocumentTitle, useForceUpdate, } from '@rh-support/components';
-import { CSSUserModal, fetchAllStatuses, fetchCaseGroupsForAccount, fetchCaseGroupsForSSO, fetchCaseRecordTypes, fetchCaseSeverities, fetchCaseTypes, fetchProducts, GlobalMetadataDispatchContext, GlobalMetadataStateContext, setUserPreferences, updateCaseListTraditionalSupportAgreed, updateUserPreferences, useGlobalDispatchContext, UserPreferencesKeys, } from '@rh-support/react-context';
-import { getStringifiedParams, getUrlParsedParams, haventLoadedMetadata, haventLoadedProductsMetadata, pendoTrackEvent, } from '@rh-support/utils';
+import { ErrorBoundary, ToastNotification, useBreakpoint, useDocumentTitle, useForceUpdate, usePrevious, } from '@rh-support/components';
+import { CSSUserModal, fetchAllStatuses, fetchCaseGroupsForAccount, fetchCaseGroupsForSSO, fetchCaseSeverities, fetchCaseTypes, fetchProducts, GlobalMetadataDispatchContext, GlobalMetadataStateContext, setUserPreferences, updateCaseListTraditionalSupportAgreed, updateUserPreferences, useGlobalDispatchContext, UserPreferencesKeys, } from '@rh-support/react-context';
+import { getStringifiedParams, getUrlParsedParams, haventLoadedMetadata, haventLoadedProductsMetadata, pendoTrackEvent, solrResponseToFacetFields, solrResponseToPivotFields, } from '@rh-support/utils';
+import get from 'lodash/get';
 import isEmpty from 'lodash/isEmpty';
+import mapValues from 'lodash/mapValues';
 import some from 'lodash/some';
 import React, { useContext, useEffect, useRef, useState } from 'react';
 import { Trans, useTranslation } from 'react-i18next';
 import { useLocation } from 'react-router-dom';
 import { CaseSearchQueryType } from '../../enums/caseSearch';
+import { SolrPivotKeys } from '../../enums/filters';
 import { PageTitle } from '../../enums/pageTitle';
 import { useFilterStateOnLoad } from '../../hooks/useFilterStateOnLoad';
-import { clearPageCursors, getCaseListFromGraphQL } from '../../utils/caseListGraphQLUtils';
+import { getCaseList } from '../../utils/caseListUtils';
 import { createFilterStateFromUrlQuery, createURLQueryFromFilterState, FILTER_URL_CURRENT_PAGE_SEARCH_PARAM, FILTER_URL_PAGE_SIZE_SEARCH_PARAM, FILTER_URL_QUERY_SEARCH_PARAM, FILTER_URL_QUERY_TYPE, } from '../../utils/caseSearchUtils';
 import { UpdatedCaseDataEvent } from '../../utils/constants';
 import { NewCaseButton } from '../case/NewCaseButton';
@@ -32,21 +34,20 @@ import { CaseListFilters } from './case-list-filters/CaseListFilters';
 import { CaseListTable } from './case-list-table/CaseListTable';
 import { CaseSearch } from './case-search/CaseSearch';
 import { useCaseListDispatchContext, useCaseListStateContext } from './CaseListContext';
-import { CaseListFilterDispatchContext, CaseListFilterStateContext } from './CaseListFilterContext';
-import { isNoFilterApplied, isOnlyDefaultFilterApplied } from './CaseListFilterHelpers';
+import { CaseListFilterDispatchContext, CaseListFilterStateContext, initialCaseFilterState, } from './CaseListFilterContext';
+import { eligibleSFDCFiltersMultipleValues, isNoFilterApplied, isOnlyDefaultFilterApplied, } from './CaseListFilterHelpers';
 import { updateFilterState } from './CaseListFilterReducer';
-import { setCaseList, setCurrentQuery, setIsFetching } from './CaseListReducer';
+import { setCaseList, setCurrentQuery, setFilterValuesFromFacetResponse, setIsFetching, setPivotValues, } from './CaseListReducer';
 export function CaseList(props) {
     var _a, _b;
     const { t } = useTranslation();
     useDocumentTitle(PageTitle.CASE_LIST);
     const dispatchToGlobalMetadataReducer = useContext(GlobalMetadataDispatchContext);
-    const { caseList, isFetching, currentQuery } = useCaseListStateContext();
+    const { caseList, pivotValues, isFetching, filterValuesFromFacetResponse, currentQuery } = useCaseListStateContext();
     const CaseListDispatch = useCaseListDispatchContext();
     const breakPoint = useBreakpoint();
-    const { globalMetadataState, globalMetadataState: { caseGroups, loggedInUserJwtToken, loggedInUserRights, loggedInUsersAccount, userPreferences, managedAccounts, bookmarkedAccounts, allCaseTypes, allCaseSeverities, allCaseStatuses, allProducts, caseRecordTypes, caseListTraditionalSupportAgreed, }, } = useContext(GlobalMetadataStateContext);
+    const { globalMetadataState, globalMetadataState: { caseGroups, loggedInUserJwtToken, loggedInUserRights, loggedInUsersAccount, userPreferences, managedAccounts, bookmarkedAccounts, allCaseTypes, allCaseSeverities, allCaseStatuses, allProducts, caseListTraditionalSupportAgreed, }, } = useContext(GlobalMetadataStateContext);
     const globalDispatchContext = useGlobalDispatchContext();
-    const apolloClient = useApolloClient();
     const location = useLocation();
     const searchParams = getUrlParsedParams(location.search);
     const queryFromUrl = searchParams[FILTER_URL_QUERY_SEARCH_PARAM];
@@ -54,7 +55,6 @@ export function CaseList(props) {
     const currentPageFromUrl = parseInt(searchParams[FILTER_URL_CURRENT_PAGE_SEARCH_PARAM]);
     const searchType = searchParams[FILTER_URL_QUERY_TYPE];
     const abortControllerRef = useRef(undefined);
-    const lastPushedQueryRef = useRef('');
     const isXLScreen = breakPoint.xl;
     const isFirstMount = useRef(true);
     const filterSectionRef = useRef(null);
@@ -63,39 +63,43 @@ export function CaseList(props) {
     const forceUpdate = useForceUpdate();
     const isCaseListFilterPanelExanded = userPreferences.data.isCaseListFilterPanelExanded;
     const useFilterStateInit = useFilterStateOnLoad();
+    const isBasicSearchMode = filterState.filterQueryInfo.type === CaseSearchQueryType.BASIC ||
+        (filterState.filterQueryInfo.type === CaseSearchQueryType.ADVANCED && loggedInUserRights.data.isExternal());
+    const prevSearchType = usePrevious(filterState.filterQueryInfo.type);
+    let isSearchTypeChanged = filterState.filterQueryInfo.type !== prevSearchType;
     const [hasError, setHasError] = useState(null);
+    const [isSolrSearchDown, setSolrSearchDown] = useState(false);
     const [defaultSavedSearchName, setDefaultSavedSearchName] = useState('');
     const [RHCDValue, setRHCDValue] = useState('');
     const [isRHCDAlertShown, setIsRHCDAlertShown] = useState(true);
     function getCases(currentFilterState) {
         return __awaiter(this, void 0, void 0, function* () {
-            var _a;
+            let showError;
             try {
-                if (abortControllerRef.current) {
-                    abortControllerRef.current.abort();
-                }
-                const controller = new AbortController();
-                abortControllerRef.current = controller;
                 setIsFetching(CaseListDispatch, true);
                 setHasError(false);
-                const { caseListResponse, showErrorMessage } = yield getCaseListFromGraphQL(currentFilterState, apolloClient, undefined, controller.signal);
-                if (controller.signal.aborted) {
-                    return;
+                if (abortControllerRef.current !== undefined) {
+                    // Cancel the previous request
+                    abortControllerRef.current.abort();
                 }
+                // recreate a new AbortController for each call
+                let controller = new AbortController();
+                abortControllerRef.current = controller;
+                const { caseListResponse, isSolrSearchDownSFDCUp, showErrorMessage } = yield getCaseList(currentFilterState, loggedInUserRights.data, loggedInUsersAccount.data, controller.signal);
+                showError = showErrorMessage;
+                setSolrSearchDown(isSolrSearchDownSFDCUp);
+                setFilterValuesFromFacetResponse(CaseListDispatch, solrResponseToFacetFields(caseListResponse));
+                setPivotValues(CaseListDispatch, solrResponseToPivotFields(caseListResponse));
                 setCaseList(CaseListDispatch, caseListResponse.response);
                 setIsFetching(CaseListDispatch, false);
-                if (showErrorMessage) {
-                    setHasError(true);
-                    ToastNotification.addDangerMessage(t('There was an error loading case data. Please try again.'));
-                }
             }
             catch (err) {
-                if ((err === null || err === void 0 ? void 0 : err.name) === 'AbortError' || ((_a = err === null || err === void 0 ? void 0 : err.message) === null || _a === void 0 ? void 0 : _a.includes('aborted'))) {
-                    return;
+                const isAbortError = err.message && err.message.toLowerCase().indexOf('abort') > -1;
+                if (!isAbortError) {
+                    setIsFetching(CaseListDispatch, false);
+                    setHasError(true);
+                    showError && ToastNotification.addXHRErrorMessage(err);
                 }
-                setIsFetching(CaseListDispatch, false);
-                setHasError(true);
-                ToastNotification.addXHRErrorMessage(err);
             }
         });
     }
@@ -105,6 +109,25 @@ export function CaseList(props) {
         filterSectionRef.current.expanded = isExpanded;
         forceUpdate();
     };
+    function saveFilterQueryInUserPreferences() {
+        if (isNoFilterApplied(filterState))
+            return;
+        const type = filterState.filterQueryInfo.type;
+        const recentSerach = {
+            filterState: type === CaseSearchQueryType.BASIC ? filterState.filterInfo : {},
+            sortState: filterState.sortInfo,
+            queryString: type === CaseSearchQueryType.BASIC
+                ? filterState.filterQueryInfo.queryString
+                : filterState.filterQueryInfo.parsedQuery,
+            type,
+        };
+        try {
+            updateUserPreferences(dispatchToGlobalMetadataReducer, loggedInUserRights.data.getSSOUsername(), [{ key: UserPreferencesKeys.mostRecentSearch, value: JSON.stringify(recentSerach) }], 'add');
+        }
+        catch (e) {
+            console.error('Could not save filter query in user preferences');
+        }
+    }
     const onToggleFilterBtnClick = () => {
         var _a, _b;
         toggleFilterSection(!((_a = filterSectionRef.current) === null || _a === void 0 ? void 0 : _a.expanded));
@@ -114,7 +137,8 @@ export function CaseList(props) {
     };
     const checkNewCases = () => __awaiter(this, void 0, void 0, function* () {
         try {
-            const { caseListResponse } = yield getCaseListFromGraphQL(filterState, apolloClient);
+            const { caseListResponse, isSolrSearchDownSFDCUp } = yield getCaseList(filterState, loggedInUserRights.data, loggedInUsersAccount.data, null);
+            setSolrSearchDown(isSolrSearchDownSFDCUp);
             let changed = false;
             if (caseListResponse.response.numFound <= filterState.paginationInfo.pageSize &&
                 caseListResponse.response.numFound !== caseList.numFound) {
@@ -156,83 +180,67 @@ export function CaseList(props) {
         }
     }, [caseGroups, dispatchToGlobalMetadataReducer, loggedInUserJwtToken, loggedInUsersAccount.data]);
     useEffect(() => {
-        const loadMetadata = () => __awaiter(this, void 0, void 0, function* () {
-            if (haventLoadedMetadata(caseRecordTypes)) {
-                yield fetchCaseRecordTypes(dispatchToGlobalMetadataReducer, apolloClient);
-            }
-            if (haventLoadedMetadata(allCaseTypes)) {
-                fetchCaseTypes(dispatchToGlobalMetadataReducer, apolloClient);
-            }
+        if (haventLoadedMetadata(allCaseTypes)) {
+            fetchCaseTypes(dispatchToGlobalMetadataReducer, loggedInUsersAccount.data.secureSupport);
+        }
+        // when solr is down, we use hydra metadata api to populated filter dropdowns
+        if (isSolrSearchDown) {
             if (haventLoadedMetadata(allCaseSeverities)) {
-                fetchCaseSeverities(dispatchToGlobalMetadataReducer, apolloClient);
+                fetchCaseSeverities(dispatchToGlobalMetadataReducer, loggedInUsersAccount.data.secureSupport);
             }
             if (haventLoadedMetadata(allCaseStatuses)) {
-                fetchAllStatuses(dispatchToGlobalMetadataReducer, apolloClient);
+                fetchAllStatuses(dispatchToGlobalMetadataReducer, loggedInUsersAccount.data.secureSupport);
             }
             if (haventLoadedProductsMetadata(allProducts)) {
-                fetchProducts(dispatchToGlobalMetadataReducer, apolloClient);
+                fetchProducts(dispatchToGlobalMetadataReducer);
             }
-        });
-        loadMetadata();
+            // on sfdc fields that only one value is allowed, set filter to first item
+            const sfdcFilterState = mapValues(filterState.filterInfo, (value, key) => {
+                //@ts-ignore
+                if (eligibleSFDCFiltersMultipleValues.includes(key))
+                    return value;
+                return value[0] ? [value[0]] : [];
+            });
+            updateFilterState(filterDispatch, {
+                //@ts-ignore
+                filterInfo: Object.assign(Object.assign({}, initialCaseFilterState.filterInfo), sfdcFilterState),
+            });
+        }
         // eslint-disable-next-line react-hooks/exhaustive-deps
     }, [
         allCaseTypes,
         allCaseSeverities,
         allCaseStatuses,
         allProducts,
-        caseRecordTypes,
         dispatchToGlobalMetadataReducer,
-        apolloClient,
+        loggedInUsersAccount.data.secureSupport,
+        isSolrSearchDown,
     ]);
-    function saveFilterQueryInUserPreferences() {
-        if (isNoFilterApplied(filterState))
-            return;
-        const type = filterState.filterQueryInfo.type;
-        const recentSearch = {
-            filterState: type === CaseSearchQueryType.BASIC ? filterState.filterInfo : {},
-            sortState: filterState.sortInfo,
-            queryString: type === CaseSearchQueryType.BASIC
-                ? filterState.filterQueryInfo.queryString
-                : filterState.filterQueryInfo.parsedQuery,
-            type,
-        };
-        try {
-            updateUserPreferences(dispatchToGlobalMetadataReducer, loggedInUserRights.data.getSSOUsername(), [{ key: UserPreferencesKeys.mostRecentSearch, value: JSON.stringify(recentSearch) }], 'add');
-        }
-        catch (e) {
-            console.error('Could not save filter query in user preferences');
-        }
-    }
     // effect to update url query and call get case api whenever filter state changes
     useEffect(() => {
-        var _a, _b, _c, _d, _e, _f, _g;
+        var _a, _b, _c;
         if (!isFirstMount.current) {
             const urlQuery = (isNoFilterApplied(filterState) || isOnlyDefaultFilterApplied(filterState)) &&
                 !((_a = filterState.filterQueryInfo) === null || _a === void 0 ? void 0 : _a.queryString) &&
                 !filterState.sortInfo.column
                 ? ''
                 : createURLQueryFromFilterState(filterState);
-            const paginationKey = `p${(_b = filterState.paginationInfo) === null || _b === void 0 ? void 0 : _b.currentPage}_s${(_c = filterState.paginationInfo) === null || _c === void 0 ? void 0 : _c.pageSize}`;
-            const fullQueryKey = `${urlQuery}_${paginationKey}`;
-            if (fullQueryKey === lastPushedQueryRef.current) {
-                return;
-            }
-            const prevQueryKey = lastPushedQueryRef.current;
-            const prevBaseQuery = prevQueryKey.substring(0, prevQueryKey.lastIndexOf('_p'));
-            const prevPageSize = (_d = prevQueryKey.match(/_s(\d+)$/)) === null || _d === void 0 ? void 0 : _d[1];
-            if (urlQuery !== prevBaseQuery || String((_e = filterState.paginationInfo) === null || _e === void 0 ? void 0 : _e.pageSize) !== prevPageSize) {
-                clearPageCursors();
-            }
             setCurrentQuery(CaseListDispatch, urlQuery);
-            lastPushedQueryRef.current = fullQueryKey;
             searchParams[FILTER_URL_QUERY_SEARCH_PARAM] = encodeURIComponent(urlQuery);
-            searchParams[FILTER_URL_CURRENT_PAGE_SEARCH_PARAM] = (_f = filterState.paginationInfo) === null || _f === void 0 ? void 0 : _f.currentPage.toString();
-            searchParams[FILTER_URL_PAGE_SIZE_SEARCH_PARAM] = (_g = filterState.paginationInfo) === null || _g === void 0 ? void 0 : _g.pageSize.toString();
+            searchParams[FILTER_URL_CURRENT_PAGE_SEARCH_PARAM] = (_b = filterState.paginationInfo) === null || _b === void 0 ? void 0 : _b.currentPage.toString();
+            searchParams[FILTER_URL_PAGE_SIZE_SEARCH_PARAM] = (_c = filterState.paginationInfo) === null || _c === void 0 ? void 0 : _c.pageSize.toString();
             searchParams[FILTER_URL_QUERY_TYPE] = filterState.filterQueryInfo.type;
             props.routeProps.history.push({
                 search: getStringifiedParams(searchParams),
             });
             saveFilterQueryInUserPreferences();
+            // so that we don't call get cases every time user switches between basic and advanced without any filters applied
+            if (isSearchTypeChanged &&
+                !filterState.filterQueryInfo.queryString &&
+                isNoFilterApplied(filterState) &&
+                filterValuesFromFacetResponse // if this is null, it means it is the first page load so get cases anyway
+            )
+                return;
             getCases(filterState);
         }
         // eslint-disable-next-line react-hooks/exhaustive-deps
@@ -242,13 +250,11 @@ export function CaseList(props) {
         if (bookmarkedAccounts.isFetching ||
             managedAccounts.isFetching ||
             caseGroups.isFetching ||
-            caseGroups.data === undefined ||
-            caseRecordTypes.isFetching ||
-            isEmpty(caseRecordTypes.data))
+            caseGroups.data === undefined)
             return;
         // when user manually changes url and hit enter, new result is fetched without refreshing the page
         if (!isFirstMount.current) {
-            if (queryFromUrl !== currentQuery && queryFromUrl !== lastPushedQueryRef.current) {
+            if (queryFromUrl !== currentQuery) {
                 const filterStateFromQueryUrl = createFilterStateFromUrlQuery(queryFromUrl, globalMetadataState, pageSizeFromUrl, currentPageFromUrl, searchType);
                 updateFilterState(filterDispatch, filterStateFromQueryUrl);
             }
@@ -277,12 +283,7 @@ export function CaseList(props) {
                 setRHCDValue(searchParams.rhcd);
             }
             // set filter state based on url or default saved search
-            // Remove when we get OFFSET field from SCT
-            // Always reset to page 1 on fresh load — cursor-based pagination
-            // has no stored cursors after refresh, so page > 1 would cause a mismatch
-            const { initFilterState, defaultSearchName } = useFilterStateInit.set(decodeURIComponent(queryFromUrl), pageSizeFromUrl, 
-            // currentPageFromUrl,
-            1, searchType);
+            const { initFilterState, defaultSearchName } = useFilterStateInit.set(decodeURIComponent(queryFromUrl), pageSizeFromUrl, currentPageFromUrl, searchType);
             // to set default saved search name
             setDefaultSavedSearchName(defaultSearchName);
             // set default params when they are empty
@@ -295,20 +296,14 @@ export function CaseList(props) {
             updateFilterState(filterDispatch, initFilterState);
         }
         // eslint-disable-next-line react-hooks/exhaustive-deps
-    }, [
-        managedAccounts,
-        bookmarkedAccounts,
-        caseGroups,
-        caseRecordTypes,
-        queryFromUrl,
-        pageSizeFromUrl,
-        currentPageFromUrl,
-    ]);
-    // effect to initially set the filter state to expanded on load
+    }, [managedAccounts, bookmarkedAccounts, caseGroups, queryFromUrl, pageSizeFromUrl, currentPageFromUrl]);
+    // effect to initially set the filter state to expanded and when we switch from advanced to basic mode
     useEffect(() => {
-        isCaseListFilterPanelExanded && isXLScreen && toggleFilterSection(true);
+        // currently there is no easy way to set the panel as expanded on initial load
+        // also we only use the standalone panel and manually change the panel state on toggle btn click
+        isCaseListFilterPanelExanded && isXLScreen && isBasicSearchMode && toggleFilterSection(true);
         // eslint-disable-next-line react-hooks/exhaustive-deps
-    }, []);
+    }, [isBasicSearchMode]);
     const onConfirmTraditionalSupportAgreement = () => {
         updateCaseListTraditionalSupportAgreed(globalDispatchContext, true);
     };
@@ -334,6 +329,12 @@ export function CaseList(props) {
     return (React.createElement(React.Fragment, null,
         React.createElement(CSSUserModal, { onConfirmTraditionalSupportAgreement: onConfirmTraditionalSupportAgreement, display: !caseListTraditionalSupportAgreed }),
         React.createElement("article", { id: "rh-support-cases", className: "cases-main" },
+            isSolrSearchDown && (React.createElement(Alert, { isInline: true, variant: AlertVariant.warning, component: "p", title: React.createElement(Trans, null,
+                    "Case search is working with limited functionality. Please check",
+                    ' ',
+                    React.createElement("a", { href: "https://status.redhat.com", target: "_blank", rel: "noreferrer", "data-tracking-id": "caselist-redirect-status-page" }, "status page"),
+                    ' ',
+                    "for details.") })),
             React.createElement("section", { className: "case-search-top" },
                 !isEmpty(RHCDValue) && isRHCDAlertShown && React.createElement("div", { className: "push-bottom" }, displayRHCDAlert()),
                 React.createElement("div", { className: "search-wrapper" },
@@ -341,17 +342,17 @@ export function CaseList(props) {
                         React.createElement(NewCaseButton, { routeProps: props.routeProps })),
                     React.createElement(ErrorBoundary, { errorMsgInfo: { message: t('There was an error loading case search input') } },
                         React.createElement(CaseSearch, { defaultSavedSearchName: defaultSavedSearchName }))),
-                React.createElement(ErrorBoundary, { errorMsgInfo: { message: t('There was an error loading filter chips') } },
-                    React.createElement(CaseListFilterChips, null))),
+                isBasicSearchMode && (React.createElement(ErrorBoundary, { errorMsgInfo: { message: t('There was an error loading filter chips') } },
+                    React.createElement(CaseListFilterChips, { productVersionPivotValues: get(pivotValues, SolrPivotKeys.product_version, []), isSolrSearchDown: isSolrSearchDown })))),
             React.createElement("section", { className: "case-search-bottom" },
-                React.createElement("aside", { className: `case-search-filters ${((_a = filterSectionRef.current) === null || _a === void 0 ? void 0 : _a.expanded) ? '' : 'collapsed'}` },
+                isBasicSearchMode && (React.createElement("aside", { className: `case-search-filters ${((_a = filterSectionRef.current) === null || _a === void 0 ? void 0 : _a.expanded) ? '' : 'collapsed'}` },
                     React.createElement("h2", { className: "filter-header pf-v6-u-display-flex" }, ((_b = filterSectionRef.current) === null || _b === void 0 ? void 0 : _b.expanded) ? (React.createElement(React.Fragment, null,
                         React.createElement(Button, { isInline: true, className: "pf-v6-u-flex-shrink-0 pf-v6-u-flex-none case-search-filter-text-button", variant: "link", title: t('Collapse filter section'), "data-tracking-id": "collapse-case-list-filter", onClick: onToggleFilterBtnClick, iconPosition: "right", icon: React.createElement(OpenDrawerRightIcon, { className: "mirrored" }) },
                             React.createElement(Trans, null, "Filters")))) : (React.createElement(Button, { isInline: true, className: "pf-v6-c-button pf-m-link pf-m-inline pf-v6-u-flex-shrink-0 pf-v6-u-flex-none pf-v6-u-display-flex pf-v6-u-align-items-center pf-v6-u-justify-content-center pf-v6-u-px-lg", variant: "link", title: t('Expand filter section'), "data-tracking-id": "expand-case-list-filter", onClick: onToggleFilterBtnClick, iconPosition: "right", icon: React.createElement(OpenDrawerRightIcon, null) }, isXLScreen ? null : React.createElement(Trans, null, "Filters")))),
                     React.createElement("div", { className: "filter-wrapper" },
                         React.createElement("pfe-collapse-panel", { id: "case-filters-panel", "pfe-animation": "false", ref: filterSectionRef },
                             React.createElement(ErrorBoundary, { errorMsgInfo: { message: t('There was an error loading filters') } },
-                                React.createElement(CaseListFilters, { allCaseTypes: allCaseTypes, allCaseStatuses: allCaseStatuses, allCaseSeverities: allCaseSeverities, allProducts: allProducts }))))),
+                                React.createElement(CaseListFilters, { filterValues: filterValuesFromFacetResponse, allCaseTypes: allCaseTypes, allCaseStatuses: allCaseStatuses, allCaseSeverities: allCaseSeverities, allProducts: allProducts, isSolrSearchDown: isSolrSearchDown })))))),
                 React.createElement("section", { className: "case-search-table pf-v6-u-display-flex pf-v6-u-flex-direction-column" },
-                    React.createElement(CaseListTable, { caseList: caseList, caseGroups: caseGroups.data || [], loggedInUserRights: loggedInUserRights.data, sortInfo: filterState.sortInfo, paginationInfo: filterState.paginationInfo, isCaseListPageLoading: isFetching, hasError: hasError }))))));
+                    React.createElement(CaseListTable, { caseList: caseList, caseGroups: caseGroups.data || [], loggedInUserRights: loggedInUserRights.data, sortInfo: filterState.sortInfo, paginationInfo: filterState.paginationInfo, isCaseListPageLoading: isFetching, hasError: hasError, isSolrDown: isSolrSearchDown }))))));
 }

package/lib/esm/components/case-list/CaseListContext.d.ts.map

@@ -1 +1 @@
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+{"version":3,"file":"CaseListContext.d.ts","sourceRoot":"","sources":["../../../../src/components/case-list/CaseListContext.tsx"],"names":[],"mappings":"AAAA,OAAO,KAAqB,MAAM,OAAO,CAAC;AAE1C,OAAO,EAAE,oBAAoB,EAAmB,cAAc,EAAE,MAAM,mBAAmB,CAAC;AAE1F,eAAO,MAAM,oBAAoB,EAAE,cAWlC,CAAC;AAIF,QAAA,MAAM,oBAAoB,+BAA4C,CAAC;AAEvE,QAAA,MAAM,uBAAuB,qCAAmE,CAAC;AAEjG,QAAA,MAAM,uBAAuB,sBAAyC,CAAC;AACvE,QAAA,MAAM,0BAA0B,4BAA4C,CAAC;AAE7E,iBAAS,gBAAgB,CAAC,EAAE,QAAQ,EAAE;;CAAA,qBAOrC;AAED,OAAO,EACH,oBAAoB,EACpB,uBAAuB,EACvB,gBAAgB,EAChB,uBAAuB,EACvB,0BAA0B,GAC7B,CAAC"}

package/lib/esm/components/case-list/CaseListContext.js

@@ -8,6 +8,8 @@ export const initialCaseListState = {
     },
     isFetching: false,
     chipsNameSsoMap: {},
+    filterValuesFromFacetResponse: null,
+    pivotValues: null,
     currentQuery: undefined,
 };
 const initalDispatchContext = null;

package/lib/esm/components/case-list/CaseListFilterReducer.d.ts

@@ -26,12 +26,8 @@ export interface IFilterQueryInfo {
     type: CaseSearchQueryType;
     parsedQuery?: string;
 }
-export interface IVersionFilterValue extends IFieldValue {
-    productId?: string;
-}
 export interface IProductFilter extends IFieldValue {
-    [SolrKeys.version]: IVersionFilterValue[];
-    productId?: string;
+    [SolrKeys.version]: IFieldValue[];
 }
 export interface IFilterInfo {
     [SolrPivotKeys.product_version]: IProductFilter[];

package/lib/esm/components/case-list/CaseListFilterReducer.d.ts.map

@@ -1 +1 @@
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package/lib/esm/components/case-list/CaseListFilterReducer.js

@@ -54,8 +54,7 @@ const caseListFilterReducer = (pState, action) => {
             return Object.assign(Object.assign({}, pState), { filterInfo: newFilters, paginationInfo: newPaginationInfo });
         }
         case CaseListReducerEnum.updateSort: {
-            const newPaginationInfo = Object.assign(Object.assign({}, pState.paginationInfo), { currentPage: 1 });
-            return Object.assign(Object.assign({}, pState), { sortInfo: action.payload.sortInfo, paginationInfo: newPaginationInfo });
+            return Object.assign(Object.assign({}, pState), { sortInfo: action.payload.sortInfo });
         }
         case CaseListReducerEnum.updatePagination: {
             return Object.assign(Object.assign({}, pState), { paginationInfo: action.payload.paginationInfo });

package/lib/esm/components/case-list/CaseListReducer.d.ts

@@ -1,9 +1,13 @@
 import { IAction, ISolrResponse } from '@rh-support/types/shared';
-import { ICaseListResponse } from '../../models/caseList';
+import { ISolrResponseToFacetFields, ISolrResponseToPivotFields } from '@rh-support/utils';
+import { ICaseListResponse, IFacetFields, IFacetPivot } from '../../models/caseList';
+import { IPivotValues, IProductVersionPivotMap } from './CaseList';
 export interface ICaseListState {
     caseList: ISolrResponse<ICaseListResponse>;
     isFetching: boolean;
     chipsNameSsoMap?: IChipsNameSsoMap;
+    filterValuesFromFacetResponse: ISolrResponseToFacetFields<IFacetFields>;
+    pivotValues: ISolrResponseToPivotFields<IFacetPivot, IProductVersionPivotMap>;
     currentQuery: string;
 }
 export interface IChipsNameSso {
@@ -25,6 +29,8 @@ declare const caseListReducer: (state: ICaseListState, action: IActionType) => I
 declare const setCaseList: (dispatch: CaseListDispatchType, caseList: ISolrResponse<ICaseListResponse>) => void;
 declare const setChipsNameSsoMap: (dispatch: CaseListDispatchType, chipsNameSsoMap: IChipsNameSsoMap) => void;
 declare const setIsFetching: (dispatch: CaseListDispatchType, isFetching: boolean) => void;
+declare const setFilterValuesFromFacetResponse: (dispatch: CaseListDispatchType, filterValuesFromFacetResponse: ISolrResponseToFacetFields<IFacetFields>) => void;
+declare const setPivotValues: (dispatch: CaseListDispatchType, pivotValues: IPivotValues) => void;
 declare const setCurrentQuery: (dispatch: CaseListDispatchType, currentQuery: string) => void;
-export { caseListReducer, setCaseList, setChipsNameSsoMap, setIsFetching, setCurrentQuery };
+export { caseListReducer, setCaseList, setChipsNameSsoMap, setIsFetching, setFilterValuesFromFacetResponse, setPivotValues, setCurrentQuery, };
 //# sourceMappingURL=CaseListReducer.d.ts.map

package/lib/esm/components/case-list/CaseListReducer.d.ts.map

@@ -1 +1 @@
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+{"version":3,"file":"CaseListReducer.d.ts","sourceRoot":"","sources":["../../../../src/components/case-list/CaseListReducer.tsx"],"names":[],"mappings":"AAAA,OAAO,EAAE,OAAO,EAAE,aAAa,EAAE,MAAM,0BAA0B,CAAC;AAClE,OAAO,EAAE,0BAA0B,EAAE,0BAA0B,EAAE,MAAM,mBAAmB,CAAC;AAE3F,OAAO,EAAE,iBAAiB,EAAE,YAAY,EAAE,WAAW,EAAE,MAAM,uBAAuB,CAAC;AACrF,OAAO,EAAE,YAAY,EAAE,uBAAuB,EAAE,MAAM,YAAY,CAAC;AAEnE,MAAM,WAAW,cAAc;IAC3B,QAAQ,EAAE,aAAa,CAAC,iBAAiB,CAAC,CAAC;IAC3C,UAAU,EAAE,OAAO,CAAC;IACpB,eAAe,CAAC,EAAE,gBAAgB,CAAC;IACnC,6BAA6B,EAAE,0BAA0B,CAAC,YAAY,CAAC,CAAC;IACxE,WAAW,EAAE,0BAA0B,CAAC,WAAW,EAAE,uBAAuB,CAAC,CAAC;IAC9E,YAAY,EAAE,MAAM,CAAC;CACxB;AAED,MAAM,WAAW,aAAa;IAC1B,SAAS,EAAE,MAAM,CAAC;IAClB,QAAQ,EAAE,MAAM,CAAC;IACjB,eAAe,EAAE,MAAM,CAAC;IACxB,cAAc,EAAE,MAAM,CAAC;IACvB,cAAc,EAAE,MAAM,CAAC;CAC1B;AAED,MAAM,WAAW,gBAAgB;IAC7B,CAAC,GAAG,EAAE,MAAM,GAAG,aAAa,CAAC;CAChC;AAED,aAAK,mBAAmB;IACpB,WAAW,cAAc;CAC5B;AAED,KAAK,WAAW,GAAG,OAAO,CAAC,mBAAmB,EAAE,cAAc,CAAC,CAAC;AAChE,MAAM,MAAM,oBAAoB,GAAG,CAAC,KAAK,EAAE,WAAW,KAAK,IAAI,CAAC;AAEhE,QAAA,MAAM,eAAe,GAAI,OAAO,cAAc,EAAE,QAAQ,WAAW,KAAG,cAMrE,CAAC;AAEF,QAAA,MAAM,WAAW,GAAI,UAAU,oBAAoB,EAAE,UAAU,aAAa,CAAC,iBAAiB,CAAC,SAK9F,CAAC;AAEF,QAAA,MAAM,kBAAkB,GAAI,UAAU,oBAAoB,EAAE,iBAAiB,gBAAgB,SAK5F,CAAC;AACF,QAAA,MAAM,aAAa,GAAI,UAAU,oBAAoB,EAAE,YAAY,OAAO,SAKzE,CAAC;AACF,QAAA,MAAM,gCAAgC,GAClC,UAAU,oBAAoB,EAC9B,+BAA+B,0BAA0B,CAAC,YAAY,CAAC,SAM1E,CAAC;AACF,QAAA,MAAM,cAAc,GAAI,UAAU,oBAAoB,EAAE,aAAa,YAAY,SAKhF,CAAC;AAEF,QAAA,MAAM,eAAe,GAAI,UAAU,oBAAoB,EAAE,cAAc,MAAM,SAK5E,CAAC;AAEF,OAAO,EACH,eAAe,EACf,WAAW,EACX,kBAAkB,EAClB,aAAa,EACb,gCAAgC,EAChC,cAAc,EACd,eAAe,GAClB,CAAC"}

package/lib/esm/components/case-list/CaseListReducer.js

@@ -27,10 +27,22 @@ const setIsFetching = (dispatch, isFetching) => {
         payload: { isFetching },
     });
 };
+const setFilterValuesFromFacetResponse = (dispatch, filterValuesFromFacetResponse) => {
+    dispatch({
+        type: CaseListReducerEnum.updateState,
+        payload: { filterValuesFromFacetResponse },
+    });
+};
+const setPivotValues = (dispatch, pivotValues) => {
+    dispatch({
+        type: CaseListReducerEnum.updateState,
+        payload: { pivotValues },
+    });
+};
 const setCurrentQuery = (dispatch, currentQuery) => {
     dispatch({
         type: CaseListReducerEnum.updateState,
         payload: { currentQuery },
     });
 };
-export { caseListReducer, setCaseList, setChipsNameSsoMap, setIsFetching, setCurrentQuery };
+export { caseListReducer, setCaseList, setChipsNameSsoMap, setIsFetching, setFilterValuesFromFacetResponse, setPivotValues, setCurrentQuery, };

package/lib/esm/components/case-list/case-list-filters/AccountsFilter.d.ts.map

@@ -1 +1 @@
-{"version":3,"file":"AccountsFilter.d.ts","sourceRoot":"","sources":["../../../../../src/components/case-list/case-list-filters/AccountsFilter.tsx"],"names":[],"mappings":"AACA,OAAO,EAAE,QAAQ,EAAE,sBAAsB,EAAE,MAAM,wCAAwC,CAAC;AAO1F,OAAO,KAAyC,MAAM,OAAO,CAAC;AAO9D,UAAU,MAAM;IACZ,uBAAuB,EAAE,OAAO,CAAC;CACpC;AAED,eAAO,MAAM,gCAAgC,GAAI,SAAS,QAAQ,WAMjE,CAAC;AACF,eAAO,MAAM,+BAA+B,GAAI,SAAS,OAAO,CAAC,sBAAsB,CAAC,WAEvF,CAAC;AAEF,eAAO,MAAM,QAAQ,GAAI,cAAS,EAAE,eAAU,QACgC,CAAC;AAE/E,wBAAgB,cAAc,CAAC,KAAK,EAAE,MAAM,qBAqG3C"}
+{"version":3,"file":"AccountsFilter.d.ts","sourceRoot":"","sources":["../../../../../src/components/case-list/case-list-filters/AccountsFilter.tsx"],"names":[],"mappings":"AACA,OAAO,EAAE,QAAQ,EAAE,sBAAsB,EAAE,MAAM,wCAAwC,CAAC;AAQ1F,OAAO,KAAyC,MAAM,OAAO,CAAC;AAO9D,UAAU,MAAM;IACZ,uBAAuB,EAAE,OAAO,CAAC;CACpC;AAED,eAAO,MAAM,gCAAgC,GAAI,SAAS,QAAQ,WAMjE,CAAC;AACF,eAAO,MAAM,+BAA+B,GAAI,SAAS,OAAO,CAAC,sBAAsB,CAAC,WAEvF,CAAC;AAEF,eAAO,MAAM,QAAQ,GAAI,cAAS,EAAE,eAAU,QACgC,CAAC;AAE/E,wBAAgB,cAAc,CAAC,KAAK,EAAE,MAAM,qBA+F3C"}

package/lib/esm/components/case-list/case-list-filters/AccountsFilter.js

@@ -7,9 +7,9 @@ var __awaiter = (this && this.__awaiter) || function (thisArg, _arguments, P, ge
         step((generator = generator.apply(thisArg, _arguments || [])).next());
     });
 };
-import { useApolloClient } from '@apollo/client/react';
+import { accounts } from '@cee-eng/hydrajs';
 import { AccountSelectorInternal } from '@rh-support/react-context';
-import { getDropdownBtnPlaceholder, SEARCH_ACCOUNTS } from '@rh-support/utils';
+import { getDropdownBtnPlaceholder } from '@rh-support/utils';
 import differenceBy from 'lodash/differenceBy';
 import filter from 'lodash/filter';
 import remove from 'lodash/remove';
@@ -35,7 +35,6 @@ export function AccountsFilter(props) {
     const { canReadBookmarkAccounts } = props;
     const { filterInfo } = useContext(CaseListFilterStateContext);
     const dispatch = useContext(CaseListFilterDispatchContext);
-    const apolloClient = useApolloClient();
     const selectedAccounts = useMemo(() => filterInfo[SolrKeys.accountNumber]
         .filter((item) => !Array.isArray(item.key))
         .map((item) => ({
@@ -68,26 +67,20 @@ export function AccountsFilter(props) {
             return;
         function getAccountsWithoutNames() {
             return __awaiter(this, void 0, void 0, function* () {
-                var _a, _b, _c, _d;
                 const allSelected = [...filterInfo[SolrKeys.accountNumber]];
                 const accountsWithoutNames = remove(allSelected, (item) => item.key === item.value);
                 if (accountsWithoutNames.length < 1)
                     return;
-                const accountNumbers = accountsWithoutNames.map((item) => item.key);
+                const fields = ['accountNumber', 'accountId', 'name'].join(',');
+                const params = {
+                    fields,
+                    orderBy: 'name',
+                    orderDirection: 'asc',
+                    accountNumberIn: accountsWithoutNames.map((item) => item.key).join(','),
+                };
                 try {
-                    const { data } = yield apolloClient.query({
-                        query: SEARCH_ACCOUNTS,
-                        variables: {
-                            where: { AccountNumber: { in: accountNumbers } },
-                            first: accountNumbers.length,
-                        },
-                        fetchPolicy: 'network-only',
-                    });
-                    const edges = (_d = (_c = (_b = (_a = data === null || data === void 0 ? void 0 : data.salesforce_support_uiapi) === null || _a === void 0 ? void 0 : _a.query) === null || _b === void 0 ? void 0 : _b.SalesforceSupportAccount) === null || _c === void 0 ? void 0 : _c.edges) !== null && _d !== void 0 ? _d : [];
-                    const keyValueMap = edges.map((edge) => ({
-                        key: edge.node.AccountNumber.value,
-                        value: edge.node.Name.value,
-                    }));
+                    const accountsDetail = yield accounts.getAccounts(params);
+                    const keyValueMap = accountsDetail.items.map((item) => ({ key: item.accountNumber, value: item.name }));
                     updateFilter(dispatch, {
                         filterKey: SolrKeys.accountNumber,
                         values: [...keyValueMap, ...allSelected],

package/lib/esm/components/case-list/case-list-filters/AdditionalFilters.d.ts.map

@@ -1 +1 @@
-{"version":3,"file":"AdditionalFilters.d.ts","sourceRoot":"","sources":["../../../../../src/components/case-list/case-list-filters/AdditionalFilters.tsx"],"names":[],"mappings":"AAGA,OAAO,KAA0C,MAAM,OAAO,CAAC;AAO/D,wBAAgB,iBAAiB,sBA6FhC"}
+{"version":3,"file":"AdditionalFilters.d.ts","sourceRoot":"","sources":["../../../../../src/components/case-list/case-list-filters/AdditionalFilters.tsx"],"names":[],"mappings":"AAGA,OAAO,KAA0C,MAAM,OAAO,CAAC;AAO/D,wBAAgB,iBAAiB,sBAwFhC"}

package/lib/esm/components/case-list/case-list-filters/AdditionalFilters.js

@@ -19,8 +19,6 @@ export function AdditionalFilters() {
         });
         setIsEscalated(checked);
     };
-    // @ts-ignore - kept for future use when GraphQL supports private cases filter
-    // eslint-disable-next-line @typescript-eslint/no-unused-vars
     const onisPrivateChange = (checked) => {
         updateFilter(dispatch, {
             filterKey: SolrKeys.isPrivate,
@@ -28,7 +26,6 @@ export function AdditionalFilters() {
         });
         setIsPrivate(checked);
     };
-    void onisPrivateChange;
     useEffect(() => {
         var _a, _b;
         updateFilter(dispatch, {
@@ -65,5 +62,6 @@ export function AdditionalFilters() {
         React.createElement("div", { className: "additional-filters" },
             React.createElement("h3", null,
                 React.createElement(Trans, null, "More")),
-            React.createElement(Checkbox, { label: t(AdditionalFilterLabels[SolrKeys.escalation]), isChecked: escalated, onChange: (_event, checked) => onEscalatedChange(checked), "aria-label": t(AdditionalFilterLabels[SolrKeys.escalation]), id: "escalated", name: "escalated", "data-tracking-id": "escalated-filter-selector" }))));
+            React.createElement(Checkbox, { label: t(AdditionalFilterLabels[SolrKeys.escalation]), isChecked: escalated, onChange: (_event, checked) => onEscalatedChange(checked), "aria-label": t(AdditionalFilterLabels[SolrKeys.escalation]), id: "escalated", name: "escalated", "data-tracking-id": "escalated-filter-selector" }),
+            React.createElement(Checkbox, { label: t(AdditionalFilterLabels[SolrKeys.isPrivate]), isChecked: isPrivate, onChange: (_event, checked) => onisPrivateChange(checked), "aria-label": t(AdditionalFilterLabels[SolrKeys.isPrivate]), id: "private", name: "private", "data-tracking-id": "private-filter-selector" }))));
 }