@rh-support/cases 2.6.168 → 2.6.170

package/lib/esm/utils/caseListGraphQLUtils.js

@@ -0,0 +1,193 @@
+var __awaiter = (this && this.__awaiter) || function (thisArg, _arguments, P, generator) {
+    function adopt(value) { return value instanceof P ? value : new P(function (resolve) { resolve(value); }); }
+    return new (P || (P = Promise))(function (resolve, reject) {
+        function fulfilled(value) { try { step(generator.next(value)); } catch (e) { reject(e); } }
+        function rejected(value) { try { step(generator["throw"](value)); } catch (e) { reject(e); } }
+        function step(result) { result.done ? resolve(result.value) : adopt(result.value).then(fulfilled, rejected); }
+        step((generator = generator.apply(thisArg, _arguments || [])).next());
+    });
+};
+import { GET_CASES_BY_FILTERS, GET_PRODUCTS, GET_USER_IDS_BY_FEDERATION, } from '@rh-support/utils';
+import { SolrKeys, SolrPivotKeys } from '../enums/filters';
+import { mapGraphQLResponseToCaseList } from './caseListMapper';
+import { createGraphQLVariablesFromFilterState, getOwnerFederationIdsToResolve, } from './caseListVariablesBuilder';
+function resolveOwnerUserIds(federationIds, apolloClient) {
+    return __awaiter(this, void 0, void 0, function* () {
+        var _a, _b, _c;
+        if (!federationIds.length)
+            return [];
+        try {
+            const { data } = yield apolloClient.query({
+                query: GET_USER_IDS_BY_FEDERATION,
+                variables: { federationIds },
+                fetchPolicy: 'network-only',
+            });
+            const edges = ((_c = (_b = (_a = data === null || data === void 0 ? void 0 : data.salesforce_support_uiapi) === null || _a === void 0 ? void 0 : _a.query) === null || _b === void 0 ? void 0 : _b.SalesforceSupportUser) === null || _c === void 0 ? void 0 : _c.edges) || [];
+            return edges.map((edge) => edge.node.Id);
+        }
+        catch (error) {
+            console.error('[GraphQL] Failed to resolve owner user IDs:', error);
+            return [];
+        }
+    });
+}
+const pageCursors = new Map();
+export function clearPageCursors() {
+    pageCursors.clear();
+}
+function getCursorForPage(page) {
+    var _a;
+    if (page <= 1)
+        return undefined;
+    return (_a = pageCursors.get(page)) !== null && _a !== void 0 ? _a : undefined;
+}
+function storeEndCursor(currentPage, endCursor) {
+    pageCursors.set(currentPage + 1, endCursor);
+}
+/**
+ * Resolves missing Product2 IDs for product/version filters loaded from URL.
+ * When filters come from the UI, IDs are already set by ProductsFilter/VersionsFilter.
+ * When filters come from a URL (which only contains product/version names), this function
+ * queries GraphQL to resolve names → IDs so buildProductFilter can construct the where clause.
+ * Uses cache-first policy to avoid redundant network calls.
+ */
+function resolveVersionProductIds(filterState, apolloClient) {
+    return __awaiter(this, void 0, void 0, function* () {
+        var _a, _b, _c, _d, _e, _f, _g, _h, _j;
+        const products = (_a = filterState.filterInfo) === null || _a === void 0 ? void 0 : _a[SolrPivotKeys.product_version];
+        if (!(products === null || products === void 0 ? void 0 : products.length))
+            return;
+        for (const product of products) {
+            // Resolve parent product ID by name (only needed for URL-based filters)
+            if (!product.productId) {
+                try {
+                    const { data: prodData } = yield apolloClient.query({
+                        query: GET_PRODUCTS,
+                        variables: {
+                            where: { Name: { eq: product.value }, IsActive: { eq: true } },
+                            first: 1,
+                        },
+                        fetchPolicy: 'cache-first',
+                    });
+                    const parentEdges = (_e = (_d = (_c = (_b = prodData === null || prodData === void 0 ? void 0 : prodData.salesforce_support_uiapi) === null || _b === void 0 ? void 0 : _b.query) === null || _c === void 0 ? void 0 : _c.SalesforceSupportProduct2) === null || _d === void 0 ? void 0 : _d.edges) !== null && _e !== void 0 ? _e : [];
+                    if (parentEdges.length > 0) {
+                        product.productId = parentEdges[0].node.Id;
+                    }
+                }
+                catch (_k) {
+                    // continue without parent ID
+                }
+            }
+            const versions = product[SolrKeys.version];
+            if (!(versions === null || versions === void 0 ? void 0 : versions.length) || !product.productId)
+                continue;
+            const hasUnresolvedVersions = versions.some((v) => v.productId === undefined || v.productId === null);
+            if (!hasUnresolvedVersions)
+                continue;
+            // Fetch child products for this parent and match version names to their Product2 IDs
+            try {
+                const { data } = yield apolloClient.query({
+                    query: GET_PRODUCTS,
+                    variables: {
+                        where: { ParentProduct__c: { eq: product.productId }, IsActive: { eq: true } },
+                        first: 200,
+                        orderBy: { Name: { order: 'ASC' } },
+                    },
+                    fetchPolicy: 'cache-first',
+                });
+                const edges = (_j = (_h = (_g = (_f = data === null || data === void 0 ? void 0 : data.salesforce_support_uiapi) === null || _f === void 0 ? void 0 : _f.query) === null || _g === void 0 ? void 0 : _g.SalesforceSupportProduct2) === null || _h === void 0 ? void 0 : _h.edges) !== null && _j !== void 0 ? _j : [];
+                const childProducts = edges.map((edge) => ({
+                    id: edge.node.Id,
+                    name: edge.node.Name.value,
+                }));
+                versions.forEach((ver) => {
+                    if (ver.productId)
+                        return;
+                    const match = childProducts.find((cp) => cp.name === ver.value || cp.name.endsWith(ver.value));
+                    if (match) {
+                        ver.productId = match.id;
+                    }
+                });
+            }
+            catch (error) {
+                console.error('[GraphQL] Failed to resolve version product IDs:', error);
+            }
+        }
+    });
+}
+export function getCaseListFromGraphQL(filterState, apolloClient, limitOverride, signal, selectedCaseNumbers) {
+    return __awaiter(this, void 0, void 0, function* () {
+        var _a, _b, _c, _d, _e, _f;
+        try {
+            yield resolveVersionProductIds(filterState, apolloClient);
+            const federationIdsToResolve = getOwnerFederationIdsToResolve(filterState);
+            let resolvedUserIds;
+            if (federationIdsToResolve.length) {
+                const ownerUserIds = yield resolveOwnerUserIds(federationIdsToResolve, apolloClient);
+                resolvedUserIds = { ownerUserIds };
+            }
+            const variables = createGraphQLVariablesFromFilterState(filterState, resolvedUserIds);
+            if (limitOverride) {
+                variables.first = limitOverride;
+            }
+            const currentPage = ((_a = filterState.paginationInfo) === null || _a === void 0 ? void 0 : _a.currentPage) || 1;
+            if (selectedCaseNumbers === null || selectedCaseNumbers === void 0 ? void 0 : selectedCaseNumbers.length) {
+                const caseNumberFilter = { CaseNumber__c: { in: selectedCaseNumbers } };
+                variables.first = selectedCaseNumbers.length;
+                if ((_b = variables.where) === null || _b === void 0 ? void 0 : _b.and) {
+                    variables.where.and.push(caseNumberFilter);
+                }
+                else if (variables.where) {
+                    variables.where = { and: [variables.where, caseNumberFilter] };
+                }
+                else {
+                    variables.where = caseNumberFilter;
+                }
+                variables.after = undefined;
+            }
+            else {
+                variables.after = getCursorForPage(currentPage);
+            }
+            const { data, error } = yield apolloClient.query({
+                query: GET_CASES_BY_FILTERS,
+                variables,
+                fetchPolicy: 'network-only',
+                context: signal ? { fetchOptions: { signal } } : undefined,
+            });
+            const connection = (_d = (_c = data === null || data === void 0 ? void 0 : data.salesforce_support_uiapi) === null || _c === void 0 ? void 0 : _c.query) === null || _d === void 0 ? void 0 : _d.SalesforceSupportCase;
+            if (!connection) {
+                return {
+                    caseListResponse: { response: { docs: [], numFound: 0, start: 0 } },
+                    showErrorMessage: !!error,
+                };
+            }
+            if ((_e = connection.pageInfo) === null || _e === void 0 ? void 0 : _e.endCursor) {
+                storeEndCursor(currentPage, connection.pageInfo.endCursor);
+            }
+            const docs = mapGraphQLResponseToCaseList(connection.edges || []);
+            return {
+                caseListResponse: {
+                    response: {
+                        docs,
+                        numFound: connection.totalCount || 0,
+                        start: 0,
+                    },
+                },
+                showErrorMessage: false,
+            };
+        }
+        catch (error) {
+            if ((error === null || error === void 0 ? void 0 : error.name) === 'AbortError' || ((_f = error === null || error === void 0 ? void 0 : error.message) === null || _f === void 0 ? void 0 : _f.includes('aborted')) || (signal === null || signal === void 0 ? void 0 : signal.aborted)) {
+                return {
+                    caseListResponse: { response: { docs: [], numFound: 0, start: 0 } },
+                    showErrorMessage: false,
+                };
+            }
+            console.error('[GraphQL] getCaseListFromGraphQL error:', error);
+            return {
+                caseListResponse: { response: { docs: [], numFound: 0, start: 0 } },
+                showErrorMessage: true,
+            };
+        }
+    });
+}

package/lib/esm/utils/caseListMapper.d.ts

@@ -0,0 +1,6 @@
+import { ICaseListItem, IGqlCaseNode } from '@rh-support/utils';
+export declare function mapGraphQLCaseToCaseListItem(node: IGqlCaseNode): ICaseListItem;
+export declare function mapGraphQLResponseToCaseList(edges: Array<{
+    node: IGqlCaseNode;
+}>): ICaseListItem[];
+//# sourceMappingURL=caseListMapper.d.ts.map

package/lib/esm/utils/caseListMapper.d.ts.map

@@ -0,0 +1 @@
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package/lib/esm/utils/caseListMapper.js

@@ -0,0 +1,36 @@
+export function mapGraphQLCaseToCaseListItem(node) {
+    var _a, _b, _c, _d, _e, _f, _g, _h, _j, _k, _l, _m, _o, _p, _q, _r, _s, _t, _u, _v, _w, _x, _y, _z, _0, _1, _2, _3;
+    const isEscalated = ((_a = node.IsEscalated) === null || _a === void 0 ? void 0 : _a.value) === true;
+    return {
+        id: node.Id || '',
+        case_number: ((_b = node.CaseNumber__c) === null || _b === void 0 ? void 0 : _b.value) || '',
+        case_summary: ((_c = node.Subject) === null || _c === void 0 ? void 0 : _c.value) || '',
+        case_status: ((_d = node.Status) === null || _d === void 0 ? void 0 : _d.value) || '',
+        case_severity: ((_e = node.Priority) === null || _e === void 0 ? void 0 : _e.value) || '',
+        case_product: ((_h = (_g = (_f = node.Product) === null || _f === void 0 ? void 0 : _f.ParentProduct__r) === null || _g === void 0 ? void 0 : _g.Name) === null || _h === void 0 ? void 0 : _h.value)
+            ? [node.Product.ParentProduct__r.Name.value]
+            : ((_k = (_j = node.Product) === null || _j === void 0 ? void 0 : _j.Name) === null || _k === void 0 ? void 0 : _k.value)
+                ? [node.Product.Name.value]
+                : [],
+        case_version: ((_m = (_l = node.Product) === null || _l === void 0 ? void 0 : _l.VersionName__c) === null || _m === void 0 ? void 0 : _m.value) || '',
+        case_type: ((_o = node.Type) === null || _o === void 0 ? void 0 : _o.value) || '',
+        case_accountNumber: ((_p = node.Account_Number__c) === null || _p === void 0 ? void 0 : _p.value) || '',
+        case_contactName: ((_r = (_q = node.Owner) === null || _q === void 0 ? void 0 : _q.Name) === null || _r === void 0 ? void 0 : _r.value) || '',
+        case_owner: ((_t = (_s = node.Owner) === null || _s === void 0 ? void 0 : _s.Name) === null || _t === void 0 ? void 0 : _t.value) || '',
+        case_createdByName: ((_v = (_u = node.CreatedBy) === null || _u === void 0 ? void 0 : _u.Name) === null || _v === void 0 ? void 0 : _v.value) || '',
+        case_createdDate: ((_w = node.CreatedDate) === null || _w === void 0 ? void 0 : _w.value) || '',
+        case_lastModifiedByName: ((_y = (_x = node.LastModifiedBy) === null || _x === void 0 ? void 0 : _x.Name) === null || _y === void 0 ? void 0 : _y.value) || '',
+        case_lastModifiedDate: ((_z = node.LastModifiedDate) === null || _z === void 0 ? void 0 : _z.value) || '',
+        case_last_public_update_by: ((_1 = (_0 = node.LastModifiedBy) === null || _0 === void 0 ? void 0 : _0.Name) === null || _1 === void 0 ? void 0 : _1.value) || '',
+        case_last_public_update_date: ((_2 = node.LastModifiedDate) === null || _2 === void 0 ? void 0 : _2.value) || '',
+        case_customer_escalation: isEscalated,
+        case_closedDate: ((_3 = node.ClosedDate) === null || _3 === void 0 ? void 0 : _3.value) || '',
+        case_folderName: '',
+        case_folderNumber: '',
+        case_alternate_id: '',
+        uri: '',
+    };
+}
+export function mapGraphQLResponseToCaseList(edges) {
+    return edges.map((edge) => mapGraphQLCaseToCaseListItem(edge.node));
+}

package/lib/esm/utils/caseListVariablesBuilder.d.ts

@@ -0,0 +1,13 @@
+import { ICaseListFilterState } from '../components/case-list/CaseListFilterReducer';
+export declare function getOwnerFederationIdsToResolve(filterState: ICaseListFilterState): string[];
+export interface IGraphQLCaseListVariables {
+    after?: string;
+    first: number;
+    where?: Record<string, unknown>;
+    orderBy?: Record<string, unknown>;
+}
+export interface IResolvedUserIds {
+    ownerUserIds?: string[];
+}
+export declare function createGraphQLVariablesFromFilterState(filterState: ICaseListFilterState, resolvedUserIds?: IResolvedUserIds): IGraphQLCaseListVariables;
+//# sourceMappingURL=caseListVariablesBuilder.d.ts.map

package/lib/esm/utils/caseListVariablesBuilder.d.ts.map

@@ -0,0 +1 @@
+{"version":3,"file":"caseListVariablesBuilder.d.ts","sourceRoot":"","sources":["../../../src/utils/caseListVariablesBuilder.ts"],"names":[],"mappings":"AAEA,OAAO,EAAE,oBAAoB,EAAkB,MAAM,+CAA+C,CAAC;AAKrG,wBAAgB,8BAA8B,CAAC,WAAW,EAAE,oBAAoB,GAAG,MAAM,EAAE,CAQ1F;AAED,MAAM,WAAW,yBAAyB;IACtC,KAAK,CAAC,EAAE,MAAM,CAAC;IACf,KAAK,EAAE,MAAM,CAAC;IACd,KAAK,CAAC,EAAE,MAAM,CAAC,MAAM,EAAE,OAAO,CAAC,CAAC;IAChC,OAAO,CAAC,EAAE,MAAM,CAAC,MAAM,EAAE,OAAO,CAAC,CAAC;CACrC;AAED,MAAM,WAAW,gBAAgB;IAC7B,YAAY,CAAC,EAAE,MAAM,EAAE,CAAC;CAC3B;AAkFD,wBAAgB,qCAAqC,CACjD,WAAW,EAAE,oBAAoB,EACjC,eAAe,CAAC,EAAE,gBAAgB,GACnC,yBAAyB,CAkF3B"}

package/lib/esm/utils/caseListVariablesBuilder.js

@@ -0,0 +1,160 @@
+import { getTechnicalSupportRecordTypeId } from '@rh-support/utils';
+import { caseListSortColumnIdsToGraphQLMap } from '../enums/case';
+import { SolrKeys, SolrPivotKeys } from '../enums/filters';
+import { expandStatusGroupsToApiValues } from './statusUtils';
+export function getOwnerFederationIdsToResolve(filterState) {
+    const { filterInfo } = filterState;
+    if (!filterInfo)
+        return [];
+    const ownerSso = filterInfo[SolrKeys.caseOwner];
+    const contactSso = filterInfo[SolrKeys.caseContactSSO];
+    return [...new Set([...(ownerSso || []), ...(contactSso || [])])];
+}
+function buildOrderByFromSortInfo(sortInfo) {
+    var _a;
+    if (!(sortInfo === null || sortInfo === void 0 ? void 0 : sortInfo.column))
+        return { LastModifiedDate: { order: 'DESC' } };
+    const gqlField = caseListSortColumnIdsToGraphQLMap[sortInfo.column];
+    if (!gqlField)
+        return { LastModifiedDate: { order: 'DESC' } };
+    return { [gqlField]: { order: ((_a = sortInfo.direction) === null || _a === void 0 ? void 0 : _a.toUpperCase()) || 'DESC' } };
+}
+function flattenAccountNumbers(accountFilters) {
+    const numbers = [];
+    accountFilters.forEach((item) => {
+        if (Array.isArray(item.key)) {
+            numbers.push(...item.key);
+        }
+        else if (item.key) {
+            numbers.push(item.key);
+        }
+    });
+    return [...new Set(numbers)];
+}
+function buildStatusFilter(statuses) {
+    if (!(statuses === null || statuses === void 0 ? void 0 : statuses.length))
+        return undefined;
+    const expandedStatuses = expandStatusGroupsToApiValues(statuses);
+    return { Status: { in: expandedStatuses } };
+}
+function buildProductFilter(products) {
+    const conditions = [];
+    const parentProductIds = [];
+    const childProductIds = [];
+    products.forEach((product) => {
+        const versions = product[SolrKeys.version];
+        if (versions === null || versions === void 0 ? void 0 : versions.length) {
+            let hasVersionIds = false;
+            versions.forEach((version) => {
+                if (version.productId) {
+                    childProductIds.push(version.productId);
+                    hasVersionIds = true;
+                }
+            });
+            // Fallback: if versions lack IDs (resolution failed), use parent product ID
+            if (!hasVersionIds && product.productId) {
+                parentProductIds.push(product.productId);
+            }
+        }
+        else if (product.productId) {
+            parentProductIds.push(product.productId);
+        }
+    });
+    if (childProductIds.length) {
+        conditions.push({ ProductId: { in: childProductIds } });
+    }
+    if (parentProductIds.length) {
+        conditions.push({ Product: { ParentProduct__c: { in: parentProductIds } } });
+    }
+    return conditions;
+}
+function buildKeywordSearchFilter(queryString) {
+    if (!queryString)
+        return undefined;
+    const keyword = queryString.replace(/\*$/g, '').trim();
+    if (!keyword)
+        return undefined;
+    const caseNumberPattern = /^\d{8}$/;
+    if (caseNumberPattern.test(keyword)) {
+        return { CaseNumber__c: { eq: keyword } };
+    }
+    const likeValue = `%${keyword}%`;
+    return {
+        or: [{ Subject: { like: likeValue } }, { CaseNumber__c: { like: likeValue } }],
+    };
+}
+export function createGraphQLVariablesFromFilterState(filterState, resolvedUserIds) {
+    var _a;
+    const { paginationInfo, sortInfo, filterInfo, filterQueryInfo } = filterState;
+    const first = (paginationInfo === null || paginationInfo === void 0 ? void 0 : paginationInfo.pageSize) || 10;
+    const orderBy = buildOrderByFromSortInfo(sortInfo);
+    const andConditions = [];
+    if (filterInfo) {
+        const statusFilter = buildStatusFilter(filterInfo[SolrKeys.status]);
+        if (statusFilter)
+            andConditions.push(statusFilter);
+        const severities = filterInfo[SolrKeys.severity];
+        if (severities === null || severities === void 0 ? void 0 : severities.length) {
+            andConditions.push({ Priority: { in: severities } });
+        }
+        const accounts = filterInfo[SolrKeys.accountNumber];
+        if (accounts === null || accounts === void 0 ? void 0 : accounts.length) {
+            const accountNumbers = flattenAccountNumbers(accounts);
+            if (accountNumbers.length) {
+                andConditions.push({ Account_Number__c: { in: accountNumbers } });
+            }
+        }
+        // Product filter: uses stored parent/child Product2 IDs from filter state
+        const products = filterInfo[SolrPivotKeys.product_version];
+        if (products === null || products === void 0 ? void 0 : products.length) {
+            const productConditions = buildProductFilter(products);
+            if (productConditions.length === 1) {
+                andConditions.push(productConditions[0]);
+            }
+            else if (productConditions.length > 1) {
+                andConditions.push({ or: productConditions });
+            }
+        }
+        const types = filterInfo[SolrKeys.type];
+        if (types === null || types === void 0 ? void 0 : types.length) {
+            andConditions.push({ Type: { in: types } });
+        }
+        const createdBySso = filterInfo[SolrKeys.createdBySsoUsername];
+        const ssoOrConditions = [];
+        if ((_a = resolvedUserIds === null || resolvedUserIds === void 0 ? void 0 : resolvedUserIds.ownerUserIds) === null || _a === void 0 ? void 0 : _a.length) {
+            ssoOrConditions.push({ OwnerId: { in: resolvedUserIds.ownerUserIds } });
+        }
+        if (createdBySso === null || createdBySso === void 0 ? void 0 : createdBySso.length) {
+            ssoOrConditions.push({ CreatedBy: { FederationIdentifier: { in: createdBySso } } });
+        }
+        if (ssoOrConditions.length === 1) {
+            andConditions.push(ssoOrConditions[0]);
+        }
+        else if (ssoOrConditions.length > 1) {
+            andConditions.push({ or: ssoOrConditions });
+        }
+        // TODO: Add group filter (case_folderNumber) when GraphQL field is available
+        // TODO: Add case_alternate_id filter when GraphQL field is available
+    }
+    const escalation = filterInfo === null || filterInfo === void 0 ? void 0 : filterInfo[SolrKeys.escalation];
+    const technicalSupportId = getTechnicalSupportRecordTypeId();
+    if (technicalSupportId) {
+        andConditions.push({ RecordTypeId: { eq: technicalSupportId } });
+    }
+    if (escalation === null || escalation === void 0 ? void 0 : escalation.length) {
+        andConditions.push({ IsEscalated: { eq: true } });
+    }
+    if (filterQueryInfo === null || filterQueryInfo === void 0 ? void 0 : filterQueryInfo.queryString) {
+        const keywordFilter = buildKeywordSearchFilter(filterQueryInfo.queryString);
+        if (keywordFilter)
+            andConditions.push(keywordFilter);
+    }
+    let where;
+    if (andConditions.length === 1) {
+        where = andConditions[0];
+    }
+    else if (andConditions.length > 1) {
+        where = { and: andConditions };
+    }
+    return { first, where, orderBy };
+}

package/lib/esm/utils/caseSearchUtils.d.ts.map

@@ -1 +1 @@
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package/lib/esm/utils/caseSearchUtils.js

@@ -19,7 +19,7 @@ import { getLabel } from '../components/case-list/case-list-filters/AccountsBook
 import { initialCaseFilterState } from '../components/case-list/CaseListFilterContext';
 import { CaseListColumnIds, caseListSortColumnIdsToSFDCMap, caseListSortColumnIdsToSolrMap, CaseStatus, } from '../enums/case';
 import { advanceSearchFieldNameToSolrFieldMapping, CaseSearchQueryType, fieldNameToSolrFieldMapping, } from '../enums/caseSearch';
-import { AdditionalFilterLabels, advancedSearchMap, ProductVersionKey, sfdcFieldToSolrMap, SolrKeys, SolrPivotKeys, SolrTags, } from '../enums/filters';
+import { AdditionalFilterLabels, advancedSearchMap, ProductVersionKey, sfdcFieldToSolrMap, SFDCKeys, SolrKeys, SolrPivotKeys, SolrTags, } from '../enums/filters';
 export const FILTER_URL_QUERY_SEARCH_PARAM = 'query';
 export const FILTER_URL_CURRENT_PAGE_SEARCH_PARAM = 'p';
 export const FILTER_URL_PAGE_SIZE_SEARCH_PARAM = 'size';
@@ -35,6 +35,7 @@ function createSolrQueryFromFilterState(filterState, loggedInUser, selectedCases
     const filteredGroups = filterInfo[SolrKeys.group].map((item) => item.key);
     const start = (currentPage - 1) * pageSize;
     const escalationValue = filterInfo[SolrKeys.escalation].map((item) => item.key);
+    const isPrivateValue = filterInfo[SolrKeys.isPrivate].map((item) => item.key);
     // When user selects a group of accounts, multiple accounts are selected and are passed in an array.
     // We need to spread them
     let filteredAccounts = filterInfo[SolrKeys.accountNumber].reduce((acc, item) => (Array.isArray(item.key) ? [...acc, ...item.key] : [...acc, item.key]), []);
@@ -52,7 +53,7 @@ function createSolrQueryFromFilterState(filterState, loggedInUser, selectedCases
         'f.case_product.facet.limit': -1,
         'f.case_version.facet.pivot.limit': -1,
         'f.case_version.facet.pivot.mincount': 1,
-        fl: 'case_createdByName,case_createdDate,case_lastModifiedDate,case_lastModifiedByName,id,uri,case_summary,case_status,case_product,case_version,case_accountNumber,case_number,case_contactName,case_owner,case_severity,case_last_public_update_date,case_last_public_update_by,case_customer_escalation,case_folderName,case_alternate_id,case_type,case_closedDate',
+        fl: 'case_createdByName,case_createdDate,case_lastModifiedDate,case_lastModifiedByName,id,uri,case_summary,case_status,case_product,case_version,case_accountNumber,case_number,case_contactName,case_owner,case_severity,case_last_public_update_date,case_last_public_update_by,case_customer_escalation,case_folderName,case_alternate_id,case_type,case_closedDate,case_private',
     })
         .facetField(SolrKeys.product, [SolrTags.c_product])
         .facetField(SolrKeys.severity, [SolrTags.c_severity])
@@ -65,6 +66,7 @@ function createSolrQueryFromFilterState(filterState, loggedInUser, selectedCases
         .fq(SolrKeys.group, filteredGroups)
         .fq(SolrKeys.accountNumber, filteredAccounts)
         .fq(SolrKeys.escalation, escalationValue)
+        .fq(SolrKeys.isPrivate, isPrivateValue)
         .fq(SolrKeys.type, filterInfo[SolrKeys.type], [SolrTags.c_type])
         .fq(SolrKeys.caseNumber, selectedCases)
         .beginOr()
@@ -88,7 +90,7 @@ function createUserFriendlyQueryFromFilterState(filterInfo, filterQuery, useKeyF
             : _filterKey === SolrKeys.type
                 ? toNewCaseTypeMapper(filterInfo[_filterKey])
                 : filterInfo[_filterKey];
-        if (_filterKey !== ProductVersionKey) {
+        if (_filterKey !== ProductVersionKey && _filterKey !== SolrKeys.product) {
             Array.isArray(fieldValue) && fieldValue.length > 0 && solrQuery.where(fieldLabel).in(flatMap(fieldValue));
         }
     });
@@ -108,11 +110,15 @@ function createUserFriendlyQueryFromFilterStateAdvancedSearch(filterInfo, filter
             ? fieldNameToSolrFieldMapping[_filterKey]
             : _filterKey;
         const fieldValue = isKeyValuePair(filterInfo[_filterKey])
-            ? filterInfo[_filterKey].map((item) => (_filterKey === SolrKeys.accountNumber ? item.key : item.value))
+            ? filterInfo[_filterKey].map((item) => _filterKey === SolrKeys.accountNumber ||
+                _filterKey === SolrKeys.isPrivate ||
+                _filterKey === SolrKeys.escalation
+                ? item.key
+                : item.value)
             : _filterKey === SolrKeys.type
                 ? toNewCaseTypeMapper(filterInfo[_filterKey])
                 : filterInfo[_filterKey];
-        if (_filterKey !== ProductVersionKey) {
+        if (_filterKey !== ProductVersionKey && _filterKey !== SolrKeys.product) {
             Array.isArray(fieldValue) && fieldValue.length > 0 && solrQuery.where(fieldLabel).in(flatMap(fieldValue));
         }
     });
@@ -145,7 +151,10 @@ function createUserFriendlyQueryFromFilterStateAdvancedSearch(filterInfo, filter
         .join(' and ')
         .replace(/\s+AND\s+/g, ' and ')
         .replace(/\s+OR\s+/g, ' or ')
-        .replace('escalated: ("Escalated cases")', 'escalated: true')
+        .replace('escalated: ("true")', 'escalated: true')
+        .replace('escalated: ("false")', 'escalated: false')
+        .replace('private: ("true")', 'private: true')
+        .replace('private: ("false")', 'private: false')
         .replace('createdBySsoUsername', 'createdBySSO')
         .replace('ownedByMe', 'assignedToContactSSO')
         .replace('owner', 'ownerSSO');
@@ -173,7 +182,7 @@ function createAdvancedSearchQueryFromFilterState(filterInfo, keyword, useKeyFor
                 ? getStringOrBooleanValue(item.key)
                 : getStringOrBooleanValue(item.value))
             : filterInfo[_filterKey];
-        if (_filterKey !== ProductVersionKey) {
+        if (_filterKey !== ProductVersionKey && _filterKey !== SolrKeys.product) {
             if (Array.isArray(fieldValue) && fieldValue.length > 0) {
                 fieldValue.length > 1
                     ? advanceQuery.where(fieldLabel).in(fieldValue)
@@ -301,6 +310,13 @@ function sfdcObjectToSolrObject(sfdcObject) {
         else if (solrKey) {
             ret[solrKey] = sfdcObject[key];
         }
+        // as we are getting only one field in sfdc and want to map that with two fields in solr
+        if (key == SFDCKeys.modifiedDate) {
+            ret[SolrKeys.lastPublicUpdateDate] = sfdcObject[key];
+        }
+        else if (key == SFDCKeys.modifiedBy) {
+            ret[SolrKeys.lastPublicUpdateDateBy] = sfdcObject[key];
+        }
         return ret;
     }, {});
 }
@@ -312,6 +328,7 @@ function createURLQueryFromFilterState(filterState) {
     return finalQuery;
 }
 function createFilterStateFromUrlQuery(urlQuery, globalMetadataState, pageSize, currentPage, searchType = CaseSearchQueryType.BASIC) {
+    var _a;
     const { paginationInfo: defaultPaginationInfo, sortInfo: defaultSortInfo, filterInfo: defaultFilterInfo, filterQueryInfo: defaultFilterQueryInfo, } = initialCaseFilterState;
     const [filters = '', sortQuery] = (urlQuery || '').split(/orderBy/i);
     const paginationInfoFromUrl = {
@@ -325,7 +342,7 @@ function createFilterStateFromUrlQuery(urlQuery, globalMetadataState, pageSize,
         sortInfo = { column, direction: direction };
     }
     const filterInfo = {};
-    const _a = parseSolrQuery(filters), { keyword: queryString = [''] } = _a, restFilters = __rest(_a, ["keyword"]);
+    const _b = parseSolrQuery(filters), { keyword: queryString = [''] } = _b, restFilters = __rest(_b, ["keyword"]);
     const filterQueryInfo = merge({}, defaultFilterQueryInfo, {
         queryString: queryString[0].replace(/\\"/g, '"'),
         type: searchType,
@@ -342,6 +359,9 @@ function createFilterStateFromUrlQuery(urlQuery, globalMetadataState, pageSize,
             }
         }
     });
+    if ((_a = filterInfo[SolrPivotKeys.product_version]) === null || _a === void 0 ? void 0 : _a.length) {
+        enrichProductFilterWithIds(filterInfo[SolrPivotKeys.product_version], globalMetadataState);
+    }
     const parsedQuery = filterQueryInfo.type === CaseSearchQueryType.ADVANCED
         ? createUserFriendlyQueryFromFilterStateAdvancedSearch(filterInfo, filterQueryInfo.queryString)
         : '';
@@ -355,6 +375,7 @@ function createFilterStateFromUrlQuery(urlQuery, globalMetadataState, pageSize,
 }
 // advanced query
 function createFilterStateFromAdvancedQuery(queryString, globalMetadataState, currentFilterState, parsedQuery = '', type = CaseSearchQueryType.BASIC) {
+    var _a;
     const filterObj = parseSolrQuery(queryString);
     const newFilterInfo = {};
     let advanceToBasicQuery = [];
@@ -404,6 +425,9 @@ function createFilterStateFromAdvancedQuery(queryString, globalMetadataState, cu
         }
         delete newFilterInfo[SolrKeys.version];
     }
+    if ((_a = newFilterInfo[SolrPivotKeys.product_version]) === null || _a === void 0 ? void 0 : _a.length) {
+        enrichProductFilterWithIds(newFilterInfo[SolrPivotKeys.product_version], globalMetadataState);
+    }
     const filterState = Object.assign(Object.assign({}, currentFilterState), { filterQueryInfo: Object.assign(Object.assign({}, currentFilterState.filterQueryInfo), { queryString: advanceToBasicQuery.join(' AND '), parsedQuery,
             type }), filterInfo: Object.assign(Object.assign({}, initialCaseFilterState.filterInfo), newFilterInfo) });
     return filterState;
@@ -456,7 +480,7 @@ function getValidValues(solrFieldName, itemValues = [], globalMetadataState) {
             }
         });
     }
-    else if (solrFieldName === SolrKeys.escalation) {
+    else if (solrFieldName === SolrKeys.escalation || solrFieldName === SolrKeys.isPrivate) {
         mappedValues = itemValues.map((item) => ({
             key: item,
             value: AdditionalFilterLabels[solrFieldName],
@@ -506,7 +530,7 @@ function getValidValuesAdvancedSearch(solrFieldName, itemValues = [], globalMeta
             }
         });
     }
-    else if (solrFieldName === SolrKeys.escalation) {
+    else if (solrFieldName === SolrKeys.escalation || solrFieldName === SolrKeys.isPrivate) {
         mappedValues = itemValues.map((item) => ({
             key: item,
             value: AdditionalFilterLabels[solrFieldName],
@@ -537,4 +561,21 @@ function generateProductVersionPivotValue(values) {
             };
     });
 }
+/**
+ * Enriches product filter objects (from URL) with their parent Product2 IDs
+ * by matching product names against the allProducts metadata loaded at startup.
+ * This allows buildProductFilter to use ParentProduct__c when version IDs aren't yet resolved.
+ */
+function enrichProductFilterWithIds(products, globalMetadataState) {
+    var _a, _b;
+    const allProductsList = ((_b = (_a = globalMetadataState === null || globalMetadataState === void 0 ? void 0 : globalMetadataState.allProducts) === null || _a === void 0 ? void 0 : _a.data) === null || _b === void 0 ? void 0 : _b.productsResult) || [];
+    products.forEach((prod) => {
+        if (prod.productId)
+            return;
+        const matched = allProductsList.find((p) => p.name === prod.value || p.product === prod.value);
+        if (matched === null || matched === void 0 ? void 0 : matched.productId) {
+            prod.productId = matched.productId;
+        }
+    });
+}
 export { createSolrQueryFromFilterState, createUserFriendlyQueryFromFilterState, createUserFriendlyQueryFromFilterStateAdvancedSearch, createQueryForCSVDownload, createSFDCQueryFromFilterState, mapSFDCCaseListToSolrCaseList, createURLQueryFromFilterState, createFilterStateFromUrlQuery, createAdvancedSearchQueryFromFilterState, createFilterStateFromAdvancedQuery, };

package/lib/esm/utils/constants.d.ts

@@ -1,3 +1,5 @@
+export declare const PORTAL_STATUS_GROUPS: Record<string, string[]>;
+export declare const PORTAL_DISPLAY_STATUSES: string[];
 export declare const filterNamesMap: {
     readonly case_status: any;
     readonly case_severity: any;

package/lib/esm/utils/constants.d.ts.map

@@ -1 +1 @@
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+{"version":3,"file":"constants.d.ts","sourceRoot":"","sources":["../../../src/utils/constants.ts"],"names":[],"mappings":"AAIA,eAAO,MAAM,oBAAoB,EAAE,MAAM,CAAC,MAAM,EAAE,MAAM,EAAE,CAYzD,CAAC;AAEF,eAAO,MAAM,uBAAuB,UAAoC,CAAC;AAIzE,eAAO,MAAM,cAAc;;;;;;;;;;;;;;;;;;;CAuD1B,CAAC;AAEF,eAAO,MAAM,oBAAoB,iDAAiD,CAAC"}

package/lib/esm/utils/constants.js

@@ -1,5 +1,19 @@
 import i18n from 'i18next';
 import { SolrKeys } from '../enums/filters';
+export const PORTAL_STATUS_GROUPS = {
+    'In Progress': [
+        'New',
+        'In Progress',
+        'Needs New Owner',
+        'Waiting on Collab',
+        'Waiting on Engineering',
+        'Waiting on Sales',
+        'Waiting on 3rd Party Vendor',
+    ],
+    'Waiting on Customer': ['Waiting on Customer Action Required', 'Waiting on Customer Solution Delivered'],
+    Closed: ['Closed'],
+};
+export const PORTAL_DISPLAY_STATUSES = Object.keys(PORTAL_STATUS_GROUPS);
 // used for adding title text for different solr fields
 // test
 export const filterNamesMap = {

package/lib/esm/utils/mockSolrResponse.js

@@ -319,7 +319,7 @@ export const mockSolrResponse = {
                 'dfisher dummy test',
                 0,
             ],
-            case_severity: ['1 (Urgent)', 2335, '2 (High)', 158, '3 (Normal)', 5984, '4 (Low)', 9338],
+            case_severity: ['1 (Urgent)', 2335, '2 (High)', 158, '3 (Medium)', 5984, '4 (Low)', 9338],
             case_status: ['Closed', 6348, 'Waiting on Customer', 8, 'Waiting on Red Hat', 11459],
         },
         facet_ranges: {},