@respan/cli 0.14.1 → 0.14.2

package/dist/lib/demo/trace-fixtures.js

@@ -1,10 +1,19 @@
 /**
- * Frozen snapshot of the demo traces, supplied by the team as ready-to-POST OTLP v2
- * bodies (the `trace-bodies/` dataset: a 22-span, 6-LLM-call multi-agent AI Service
- * Desk run across two tenants). Source of truth for the traces portion of `respan demo`.
+ * Frozen snapshot of the demo traces as ready-to-POST OTLP v2 bodies: a multi-agent
+ * AI Service Desk run across two tenants, 17 spans each. Four agents (triage,
+ * identity, knowledge, notification) hand off to each other, each making one
+ * gpt-6.1-sol call and one tool call, plus a RAG embedding. Source of truth for the
+ * traces portion of `respan demo`.
  *
- * Each `body` is a complete OTLP/JSON payload for `POST /api/v2/traces`, captured
- * VERBATIM. The seeder (`seed-traces.ts`) re-stamps fresh trace/span ids and recent
+ * Span names follow the SDKs' semantic style (`llm.<model>`, `agent.<name>`,
+ * `tool.<name>`, `handoff.<from>_to_<to>`, `embedding`; see
+ * contribution/writing-instrumentations.md), and handoff spans carry
+ * `respan.entity.log_type: handoff`. Derived from the team's original
+ * `trace-bodies/` dataset by dropping the Vercel AI SDK wrapper spans
+ * (`ai.generateText`, `ai.embed`) and moving the LLM calls to gpt-6.1-sol.
+ *
+ * Each `body` is a complete OTLP/JSON payload for `POST /api/v2/traces`. The
+ * seeder (`seed-traces.ts`) re-stamps fresh trace/span ids and recent
  * timestamps on each fresh seed, and sets the root span's name to `workflow` (below)
  * so it shows in the dashboard Workflow column and is unique per trace — the dataset
  * repeats some scenarios with a byte-identical root span, and a unique root name keeps
@@ -19,61 +28,61 @@ export const DEMO_TRACES = [
     {
         name: "Northwind Bank \u00b7 vpn access (access-recovery)",
         workflow: "demo.northwind-vpn_access-01",
-        body: { "resourceSpans": [{ "resource": { "attributes": [{ "key": "service.name", "value": { "stringValue": "ai-service-desk" } }, { "key": "respan.customer_params.customer_identifier", "value": { "stringValue": "tenant_northwind_bank" } }] }, "scopeSpans": [{ "scope": { "name": "respan.ingestion-demo", "version": "1.0.0" }, "spans": [{ "traceId": "6393fdac53dad78e7cd8f8c04b1b2642", "spanId": "15cac46715431270", "parentSpanId": "03cca1576288c191", "name": "ai.generateText.doGenerate", "kind": 1, "startTimeUnixNano": "1781817783294000000", "endTimeUnixNano": "1781817784354000000", "attributes": [{ "key": "traceloop.workflow.name", "value": { "stringValue": "access-recovery.workflow" } }, { "key": "respan.customer_params.customer_identifier", "value": { "stringValue": "tenant_northwind_bank" } }, { "key": "traceloop.span.kind", "value": { "stringValue": "chat" } }, { "key": "llm.request.type", "value": { "stringValue": "chat" } }, { "key": "gen_ai.system", "value": { "stringValue": "openai" } }, { "key": "gen_ai.request.model", "value": { "stringValue": "gpt-4o" } }, { "key": "gen_ai.response.model", "value": { "stringValue": "gpt-4o" } }, { "key": "gen_ai.usage.prompt_tokens", "value": { "intValue": "109" } }, { "key": "gen_ai.usage.completion_tokens", "value": { "intValue": "26" } }, { "key": "gen_ai.usage.total_tokens", "value": { "intValue": "135" } }, { "key": "gen_ai.prompt.0.role", "value": { "stringValue": "system" } }, { "key": "gen_ai.prompt.0.content", "value": { "stringValue": "You are the triage service for Northwind Bank, a financial-services IT service desk operating under SOX controls. Classify category and priority, flag anything touching financial systems or audit scope, and name the owning specialist (Identity or Incident). Reply in 2 short sentences." } }, { "key": "gen_ai.prompt.1.role", "value": { "stringValue": "user" } }, { "key": "gen_ai.prompt.1.content", "value": { "stringValue": "Incoming request:\nI'm locked out of the corporate VPN after the weekend password rotation and need access restored to finish month-end close.\n\nTriage note / prior context: (this is the triage step)" } }, { "key": "gen_ai.completion.0.role", "value": { "stringValue": "assistant" } }, { "key": "gen_ai.completion.0.content", "value": { "stringValue": "Category: Access Issue · Priority: High · Flagged: touches financial systems (month-end close). Owning specialist: Identity." } }], "status": { "code": 1 } }, { "traceId": "6393fdac53dad78e7cd8f8c04b1b2642", "spanId": "03cca1576288c191", "parentSpanId": "9c27efe3135c757e", "name": "ai.generateText", "kind": 1, "startTimeUnixNano": "1781817783292000000", "endTimeUnixNano": "1781817784354000000", "attributes": [{ "key": "traceloop.workflow.name", "value": { "stringValue": "access-recovery.workflow" } }, { "key": "respan.customer_params.customer_identifier", "value": { "stringValue": "tenant_northwind_bank" } }, { "key": "traceloop.span.kind", "value": { "stringValue": "task" } }], "status": { "code": 1 } }, { "traceId": "6393fdac53dad78e7cd8f8c04b1b2642", "spanId": "3e25c3378a049a28", "parentSpanId": "9c27efe3135c757e", "name": "classify_ticket.tool", "kind": 1, "startTimeUnixNano": "1781817784355000000", "endTimeUnixNano": "1781817784416000000", "attributes": [{ "key": "traceloop.workflow.name", "value": { "stringValue": "access-recovery.workflow" } }, { "key": "respan.customer_params.customer_identifier", "value": { "stringValue": "tenant_northwind_bank" } }, { "key": "traceloop.span.kind", "value": { "stringValue": "tool" } }, { "key": "traceloop.entity.input", "value": { "stringValue": "{\"request\":\"I'm locked out of the corporate VPN after the weekend password rotation and need\"}" } }, { "key": "traceloop.entity.output", "value": { "stringValue": "{\"ok\":true}" } }], "status": { "code": 1 } }, { "traceId": "6393fdac53dad78e7cd8f8c04b1b2642", "spanId": "9c27efe3135c757e", "parentSpanId": "4314d2ac5e0ed582", "name": "triage-service.agent", "kind": 1, "startTimeUnixNano": "1781817783290000000", "endTimeUnixNano": "1781817784416000000", "attributes": [{ "key": "traceloop.workflow.name", "value": { "stringValue": "access-recovery.workflow" } }, { "key": "respan.customer_params.customer_identifier", "value": { "stringValue": "tenant_northwind_bank" } }, { "key": "traceloop.span.kind", "value": { "stringValue": "agent" } }, { "key": "traceloop.entity.output", "value": { "stringValue": "Category: Access Issue · Priority: High · Flagged: touches financial systems (month-end close). Owning specialist: Identity." } }], "status": { "code": 1 } }, { "traceId": "6393fdac53dad78e7cd8f8c04b1b2642", "spanId": "d351ec8db510da5d", "parentSpanId": "4314d2ac5e0ed582", "name": "handoff: triage → identity", "kind": 1, "startTimeUnixNano": "1781817784417000000", "endTimeUnixNano": "1781817784417000000", "attributes": [{ "key": "traceloop.workflow.name", "value": { "stringValue": "access-recovery.workflow" } }, { "key": "respan.customer_params.customer_identifier", "value": { "stringValue": "tenant_northwind_bank" } }, { "key": "traceloop.span.kind", "value": { "stringValue": "task" } }, { "key": "traceloop.entity.output", "value": { "stringValue": "triage → identity" } }], "status": { "code": 1 } }, { "traceId": "6393fdac53dad78e7cd8f8c04b1b2642", "spanId": "530c68276feb8d36", "parentSpanId": "9148b1000d4514d9", "name": "ai.generateText.doGenerate", "kind": 1, "startTimeUnixNano": "1781817784422000000", "endTimeUnixNano": "1781817785762000000", "attributes": [{ "key": "traceloop.workflow.name", "value": { "stringValue": "access-recovery.workflow" } }, { "key": "respan.customer_params.customer_identifier", "value": { "stringValue": "tenant_northwind_bank" } }, { "key": "traceloop.span.kind", "value": { "stringValue": "chat" } }, { "key": "llm.request.type", "value": { "stringValue": "chat" } }, { "key": "gen_ai.system", "value": { "stringValue": "openai" } }, { "key": "gen_ai.request.model", "value": { "stringValue": "gpt-4o" } }, { "key": "gen_ai.response.model", "value": { "stringValue": "gpt-4o" } }, { "key": "gen_ai.usage.prompt_tokens", "value": { "intValue": "117" } }, { "key": "gen_ai.usage.completion_tokens", "value": { "intValue": "41" } }, { "key": "gen_ai.usage.total_tokens", "value": { "intValue": "158" } }, { "key": "gen_ai.prompt.0.role", "value": { "stringValue": "system" } }, { "key": "gen_ai.prompt.0.content", "value": { "stringValue": "You are the identity service for Northwind Bank. Require step-up verification (AD / Okta) before restoring access. Never reset access without a verified identity, and log every action for SOX audit." } }, { "key": "gen_ai.prompt.1.role", "value": { "stringValue": "user" } }, { "key": "gen_ai.prompt.1.content", "value": { "stringValue": "Request: I'm locked out of the corporate VPN after the weekend password rotation and need access restored to finish month-end close.\n\nTriage: Category: Access Issue · Priority: High · Flagged: touches financial systems (month-end close). Owning specialist: Identity." } }, { "key": "gen_ai.completion.0.role", "value": { "stringValue": "assistant" } }, { "key": "gen_ai.completion.0.content", "value": { "stringValue": "To recover VPN access, complete step-up verification through a registered device. Access will be restored on success, ensuring compliance with security protocols." } }], "status": { "code": 1 } }, { "traceId": "6393fdac53dad78e7cd8f8c04b1b2642", "spanId": "9148b1000d4514d9", "parentSpanId": "42a1358046be183f", "name": "ai.generateText", "kind": 1, "startTimeUnixNano": "1781817784420000000", "endTimeUnixNano": "1781817785762000000", "attributes": [{ "key": "traceloop.workflow.name", "value": { "stringValue": "access-recovery.workflow" } }, { "key": "respan.customer_params.customer_identifier", "value": { "stringValue": "tenant_northwind_bank" } }, { "key": "traceloop.span.kind", "value": { "stringValue": "task" } }], "status": { "code": 1 } }, { "traceId": "6393fdac53dad78e7cd8f8c04b1b2642", "spanId": "78728b847db6c903", "parentSpanId": "42a1358046be183f", "name": "reset_access.tool", "kind": 1, "startTimeUnixNano": "1781817785763000000", "endTimeUnixNano": "1781817785904000000", "attributes": [{ "key": "traceloop.workflow.name", "value": { "stringValue": "access-recovery.workflow" } }, { "key": "respan.customer_params.customer_identifier", "value": { "stringValue": "tenant_northwind_bank" } }, { "key": "traceloop.span.kind", "value": { "stringValue": "tool" } }, { "key": "traceloop.entity.input", "value": { "stringValue": "{\"request\":\"I'm locked out of the corporate VPN after the weekend password rotation and need\"}" } }, { "key": "traceloop.entity.output", "value": { "stringValue": "{\"ticket\":\"ACC-DEMO\",\"directory\":\"ActiveDirectory\",\"action\":\"credential_reset\",\"mfa_reenrolled\":true}" } }], "status": { "code": 1 } }, { "traceId": "6393fdac53dad78e7cd8f8c04b1b2642", "spanId": "42a1358046be183f", "parentSpanId": "4314d2ac5e0ed582", "name": "identity-service.agent", "kind": 1, "startTimeUnixNano": "1781817784418000000", "endTimeUnixNano": "1781817785904000000", "attributes": [{ "key": "traceloop.workflow.name", "value": { "stringValue": "access-recovery.workflow" } }, { "key": "respan.customer_params.customer_identifier", "value": { "stringValue": "tenant_northwind_bank" } }, { "key": "traceloop.span.kind", "value": { "stringValue": "agent" } }, { "key": "traceloop.entity.output", "value": { "stringValue": "To recover VPN access, complete step-up verification through a registered device. Access will be restored on success, ensuring compliance with security protocols." } }], "status": { "code": 1 } }, { "traceId": "6393fdac53dad78e7cd8f8c04b1b2642", "spanId": "05dfcb23c8003311", "parentSpanId": "4314d2ac5e0ed582", "name": "handoff: identity → knowledge", "kind": 1, "startTimeUnixNano": "1781817785905000000", "endTimeUnixNano": "1781817785905000000", "attributes": [{ "key": "traceloop.workflow.name", "value": { "stringValue": "access-recovery.workflow" } }, { "key": "respan.customer_params.customer_identifier", "value": { "stringValue": "tenant_northwind_bank" } }, { "key": "traceloop.span.kind", "value": { "stringValue": "task" } }, { "key": "traceloop.entity.output", "value": { "stringValue": "identity → knowledge" } }], "status": { "code": 1 } }, { "traceId": "6393fdac53dad78e7cd8f8c04b1b2642", "spanId": "55d1c4b67fe16925", "parentSpanId": "a6b67679cbc4c70a", "name": "ai.generateText.doGenerate", "kind": 1, "startTimeUnixNano": "1781817785910000000", "endTimeUnixNano": "1781817786824000000", "attributes": [{ "key": "traceloop.workflow.name", "value": { "stringValue": "access-recovery.workflow" } }, { "key": "respan.customer_params.customer_identifier", "value": { "stringValue": "tenant_northwind_bank" } }, { "key": "traceloop.span.kind", "value": { "stringValue": "chat" } }, { "key": "llm.request.type", "value": { "stringValue": "chat" } }, { "key": "gen_ai.system", "value": { "stringValue": "openai" } }, { "key": "gen_ai.request.model", "value": { "stringValue": "gpt-4o" } }, { "key": "gen_ai.response.model", "value": { "stringValue": "gpt-4o" } }, { "key": "gen_ai.usage.prompt_tokens", "value": { "intValue": "116" } }, { "key": "gen_ai.usage.completion_tokens", "value": { "intValue": "26" } }, { "key": "gen_ai.usage.total_tokens", "value": { "intValue": "142" } }, { "key": "gen_ai.prompt.0.role", "value": { "stringValue": "system" } }, { "key": "gen_ai.prompt.0.content", "value": { "stringValue": "You are the knowledge service for Northwind Bank. Retrieve the answer from the tenant knowledge base and ground every claim in a cited source." } }, { "key": "gen_ai.prompt.1.role", "value": { "stringValue": "user" } }, { "key": "gen_ai.prompt.1.content", "value": { "stringValue": "Question: I'm locked out of the corporate VPN after the weekend password rotation and need access restored to finish month-end close.\n\nUse the tenant KB to ground the answer." } }, { "key": "gen_ai.completion.0.role", "value": { "stringValue": "assistant" } }, { "key": "gen_ai.completion.0.content", "value": { "stringValue": "Contact the Identity specialist to expedite VPN access restoration; have your verification details ready." } }], "status": { "code": 1 } }, { "traceId": "6393fdac53dad78e7cd8f8c04b1b2642", "spanId": "a6b67679cbc4c70a", "parentSpanId": "17458b9acf14b854", "name": "ai.generateText", "kind": 1, "startTimeUnixNano": "1781817785908000000", "endTimeUnixNano": "1781817786824000000", "attributes": [{ "key": "traceloop.workflow.name", "value": { "stringValue": "access-recovery.workflow" } }, { "key": "respan.customer_params.customer_identifier", "value": { "stringValue": "tenant_northwind_bank" } }, { "key": "traceloop.span.kind", "value": { "stringValue": "task" } }], "status": { "code": 1 } }, { "traceId": "6393fdac53dad78e7cd8f8c04b1b2642", "spanId": "4516dd44c5d9d460", "parentSpanId": "e6304d2909073abf", "name": "ai.embed.doEmbed", "kind": 1, "startTimeUnixNano": "1781817786827000000", "endTimeUnixNano": "1781817787070000000", "attributes": [{ "key": "traceloop.workflow.name", "value": { "stringValue": "access-recovery.workflow" } }, { "key": "respan.customer_params.customer_identifier", "value": { "stringValue": "tenant_northwind_bank" } }, { "key": "llm.request.type", "value": { "stringValue": "embedding" } }, { "key": "gen_ai.system", "value": { "stringValue": "openai" } }, { "key": "gen_ai.request.model", "value": { "stringValue": "text-embedding-3-small" } }, { "key": "gen_ai.prompt.0.content", "value": { "stringValue": "I'm locked out of the corporate VPN after the weekend password rotation and need access restored to finish month-end close." } }], "status": { "code": 1 } }, { "traceId": "6393fdac53dad78e7cd8f8c04b1b2642", "spanId": "e6304d2909073abf", "parentSpanId": "17458b9acf14b854", "name": "ai.embed", "kind": 1, "startTimeUnixNano": "1781817786825000000", "endTimeUnixNano": "1781817787070000000", "attributes": [{ "key": "traceloop.workflow.name", "value": { "stringValue": "access-recovery.workflow" } }, { "key": "respan.customer_params.customer_identifier", "value": { "stringValue": "tenant_northwind_bank" } }, { "key": "traceloop.span.kind", "value": { "stringValue": "task" } }], "status": { "code": 1 } }, { "traceId": "6393fdac53dad78e7cd8f8c04b1b2642", "spanId": "f230e039e6b388a5", "parentSpanId": "17458b9acf14b854", "name": "rag_search.tool", "kind": 1, "startTimeUnixNano": "1781817787071000000", "endTimeUnixNano": "1781817787192000000", "attributes": [{ "key": "traceloop.workflow.name", "value": { "stringValue": "access-recovery.workflow" } }, { "key": "respan.customer_params.customer_identifier", "value": { "stringValue": "tenant_northwind_bank" } }, { "key": "traceloop.span.kind", "value": { "stringValue": "tool" } }, { "key": "traceloop.entity.input", "value": { "stringValue": "{\"request\":\"I'm locked out of the corporate VPN after the weekend password rotation and need\"}" } }, { "key": "traceloop.entity.output", "value": { "stringValue": "{\"matches\":3,\"top_source\":\"kb/service-desk/runbook\"}" } }], "status": { "code": 1 } }, { "traceId": "6393fdac53dad78e7cd8f8c04b1b2642", "spanId": "17458b9acf14b854", "parentSpanId": "4314d2ac5e0ed582", "name": "knowledge-service.agent", "kind": 1, "startTimeUnixNano": "1781817785906000000", "endTimeUnixNano": "1781817787192000000", "attributes": [{ "key": "traceloop.workflow.name", "value": { "stringValue": "access-recovery.workflow" } }, { "key": "respan.customer_params.customer_identifier", "value": { "stringValue": "tenant_northwind_bank" } }, { "key": "traceloop.span.kind", "value": { "stringValue": "agent" } }, { "key": "traceloop.entity.output", "value": { "stringValue": "Contact the Identity specialist to expedite VPN access restoration; have your verification details ready." } }], "status": { "code": 1 } }, { "traceId": "6393fdac53dad78e7cd8f8c04b1b2642", "spanId": "12bf0368acddc694", "parentSpanId": "4314d2ac5e0ed582", "name": "handoff: knowledge → notification", "kind": 1, "startTimeUnixNano": "1781817787193000000", "endTimeUnixNano": "1781817787194000000", "attributes": [{ "key": "traceloop.workflow.name", "value": { "stringValue": "access-recovery.workflow" } }, { "key": "respan.customer_params.customer_identifier", "value": { "stringValue": "tenant_northwind_bank" } }, { "key": "traceloop.span.kind", "value": { "stringValue": "task" } }, { "key": "traceloop.entity.output", "value": { "stringValue": "knowledge → notification" } }], "status": { "code": 1 } }, { "traceId": "6393fdac53dad78e7cd8f8c04b1b2642", "spanId": "271abc1eb52d8edc", "parentSpanId": "e951032646d1fe9a", "name": "ai.generateText.doGenerate", "kind": 1, "startTimeUnixNano": "1781817787199000000", "endTimeUnixNano": "1781817788181000000", "attributes": [{ "key": "traceloop.workflow.name", "value": { "stringValue": "access-recovery.workflow" } }, { "key": "respan.customer_params.customer_identifier", "value": { "stringValue": "tenant_northwind_bank" } }, { "key": "traceloop.span.kind", "value": { "stringValue": "chat" } }, { "key": "llm.request.type", "value": { "stringValue": "chat" } }, { "key": "gen_ai.system", "value": { "stringValue": "openai" } }, { "key": "gen_ai.request.model", "value": { "stringValue": "gpt-4o" } }, { "key": "gen_ai.response.model", "value": { "stringValue": "gpt-4o" } }, { "key": "gen_ai.usage.prompt_tokens", "value": { "intValue": "101" } }, { "key": "gen_ai.usage.completion_tokens", "value": { "intValue": "19" } }, { "key": "gen_ai.usage.total_tokens", "value": { "intValue": "120" } }, { "key": "gen_ai.prompt.0.role", "value": { "stringValue": "system" } }, { "key": "gen_ai.prompt.0.content", "value": { "stringValue": "You are the notification service for Northwind Bank. Send the requester a concise, compliant status update and escalate when SLA is at risk." } }, { "key": "gen_ai.prompt.1.role", "value": { "stringValue": "user" } }, { "key": "gen_ai.prompt.1.content", "value": { "stringValue": "Resolution so far:\nTo recover VPN access, complete step-up verification through a registered device. 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     {
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     },
     {
         name: "Northwind Bank \u00b7 laptop down (incident-response)",
         workflow: "demo.northwind-laptop_down-03",
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Searching ServiceNow for an existing incident, opening a ticket, and arranging a loaner.\n\nNotify the requester." } }, { "key": "gen_ai.completion.0.role", "value": { "stringValue": "assistant" } }, { "key": "gen_ai.completion.0.content", "value": { "stringValue": "Your hardware issue has been logged and prioritized; a loaner is being arranged ahead of your review." } }], "status": { "code": 1 } }, { "traceId": "8857fab8d4578c578bd29aa5788fc2f3", "spanId": "68bc9b39a6a970e0", "parentSpanId": "9118cae84ead4a19", "name": "tool.send_notification", "kind": 1, "startTimeUnixNano": "1781817788189000000", "endTimeUnixNano": "1781817788263000000", "attributes": [{ "key": "traceloop.workflow.name", "value": { "stringValue": "incident-response.workflow" } }, { "key": "respan.customer_params.customer_identifier", "value": { "stringValue": "tenant_northwind_bank" } }, { "key": "traceloop.span.kind", "value": { "stringValue": "tool" } }, { "key": "traceloop.entity.input", "value": { "stringValue": "{\"request\":\"My work laptop shows a blue screen on startup and won't load. 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     },
     {
         name: "Meridian Health \u00b7 laptop down (incident-response)",
         workflow: "demo.meridian-laptop_down-04",
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     },
     {
         name: "Northwind Bank \u00b7 mfa reset (access-recovery)",
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     },
     {
         name: "Northwind Bank \u00b7 portal outage (incident-response)",
         workflow: "demo.northwind-portal_outage-06",
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+        body: { "resourceSpans": [{ "resource": { "attributes": [{ "key": "service.name", "value": { "stringValue": "ai-service-desk" } }, { "key": "respan.customer_params.customer_identifier", "value": { "stringValue": "tenant_northwind_bank" } }] }, "scopeSpans": [{ "scope": { "name": "respan.ingestion-demo", "version": "1.0.0" }, "spans": [{ "traceId": "2036e528c1eed3e4bc023f02da694d61", "spanId": "3ff5c343a7e03583", "parentSpanId": "f8caa40911b7eabf", "name": "llm.gpt-6.1-sol", "kind": 1, "startTimeUnixNano": "1781817783451000000", "endTimeUnixNano": "1781817784511000000", "attributes": [{ "key": "traceloop.workflow.name", "value": { "stringValue": "access-recovery.workflow" } }, { "key": "respan.customer_params.customer_identifier", "value": { "stringValue": "tenant_northwind_bank" } }, { "key": "traceloop.span.kind", "value": { "stringValue": "chat" } }, { "key": "llm.request.type", "value": { "stringValue": "chat" } }, { "key": "gen_ai.system", "value": { "stringValue": "openai" } }, { "key": "gen_ai.request.model", "value": { "stringValue": "gpt-6.1-sol" } }, { "key": "gen_ai.response.model", "value": { "stringValue": "gpt-6.1-sol" } }, { "key": "gen_ai.usage.prompt_tokens", "value": { "intValue": "103" } }, { "key": "gen_ai.usage.completion_tokens", "value": { "intValue": "29" } }, { "key": "gen_ai.usage.total_tokens", "value": { "intValue": "132" } }, { "key": "gen_ai.prompt.0.role", "value": { "stringValue": "system" } }, { "key": "gen_ai.prompt.0.content", "value": { "stringValue": "You are the triage service for Northwind Bank, a financial-services IT service desk operating under SOX controls. 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     },
     {
         name: "Meridian Health \u00b7 mfa reset (access-recovery)",
         workflow: "demo.meridian-mfa_reset-10",
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     },
     {
         name: "Meridian Health \u00b7 laptop down (incident-response)",
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     },
     {
         name: "Meridian Health \u00b7 portal outage (incident-response)",
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Is there a known incident?" } }], "status": { "code": 1 } }, { "traceId": "1edf34c43d692fb61b2e9021fe8e117e", "spanId": "16c6ab487bfd8560", "parentSpanId": "4622bd29a8209c48", "name": "tool.rag_search", "kind": 1, "startTimeUnixNano": "1781817787689000000", "endTimeUnixNano": "1781817787809000000", "attributes": [{ "key": "traceloop.workflow.name", "value": { "stringValue": "incident-response.workflow" } }, { "key": "respan.customer_params.customer_identifier", "value": { "stringValue": "tenant_meridian_health" } }, { "key": "traceloop.span.kind", "value": { "stringValue": "tool" } }, { "key": "traceloop.entity.input", "value": { "stringValue": "{\"request\":\"The internal payments portal is returning 503 errors for our whole team since th\"}" } }, { "key": "traceloop.entity.output", "value": { "stringValue": "{\"matches\":3,\"top_source\":\"kb/service-desk/runbook\"}" } }, { "key": "traceloop.entity.name", "value": { "stringValue": "rag_search" } }], "status": { "code": 1 } }, { "traceId": "1edf34c43d692fb61b2e9021fe8e117e", "spanId": "4622bd29a8209c48", "parentSpanId": "db19f39b4da4cbc7", "name": "agent.knowledge", "kind": 1, "startTimeUnixNano": "1781817786545000000", "endTimeUnixNano": "1781817787809000000", "attributes": [{ "key": "traceloop.workflow.name", "value": { "stringValue": "incident-response.workflow" } }, { "key": "respan.customer_params.customer_identifier", "value": { "stringValue": "tenant_meridian_health" } }, { "key": "traceloop.span.kind", "value": { "stringValue": "agent" } }, { "key": "traceloop.entity.output", "value": { "stringValue": "A known incident is open for the payments portal; status and ETA will be shared as it progresses." } }, { "key": "traceloop.entity.name", "value": { "stringValue": "knowledge" } }], "status": { "code": 1 } }, { "traceId": "1edf34c43d692fb61b2e9021fe8e117e", "spanId": "7b65665673c4828f", "parentSpanId": "db19f39b4da4cbc7", "name": "handoff.knowledge_to_notification", "kind": 1, "startTimeUnixNano": "1781817787810000000", "endTimeUnixNano": "1781817787811000000", "attributes": [{ "key": "traceloop.workflow.name", "value": { "stringValue": "incident-response.workflow" } }, { "key": "respan.customer_params.customer_identifier", "value": { "stringValue": "tenant_meridian_health" } }, { "key": "traceloop.entity.output", "value": { "stringValue": "knowledge → notification" } }, { "key": "respan.entity.log_type", "value": { "stringValue": "handoff" } }], "status": { "code": 1 } }, { "traceId": "1edf34c43d692fb61b2e9021fe8e117e", "spanId": "87ce0988cfca4f10", "parentSpanId": "83d27b2061d01800", "name": "llm.gpt-6.1-sol", "kind": 1, "startTimeUnixNano": "1781817787816000000", "endTimeUnixNano": "1781817788357000000", "attributes": [{ "key": "traceloop.workflow.name", "value": { "stringValue": "incident-response.workflow" } }, { "key": "respan.customer_params.customer_identifier", "value": { "stringValue": "tenant_meridian_health" } }, { "key": "traceloop.span.kind", "value": { "stringValue": "chat" } }, { "key": "llm.request.type", "value": { "stringValue": "chat" } }, { "key": "gen_ai.system", "value": { "stringValue": "openai" } }, { "key": "gen_ai.request.model", "value": { "stringValue": "gpt-6.1-sol" } }, { "key": "gen_ai.response.model", "value": { "stringValue": "gpt-6.1-sol" } }, { "key": "gen_ai.usage.prompt_tokens", "value": { "intValue": "100" } }, { "key": "gen_ai.usage.completion_tokens", "value": { "intValue": "21" } }, { "key": "gen_ai.usage.total_tokens", "value": { "intValue": "121" } }, { "key": "gen_ai.prompt.0.role", "value": { "stringValue": "system" } }, { "key": "gen_ai.prompt.0.content", "value": { "stringValue": "You are the notification service for Meridian Health. Send the requester a concise status update with no PHI in the message body." } }, { "key": "gen_ai.prompt.1.role", "value": { "stringValue": "user" } }, { "key": "gen_ai.prompt.1.content", "value": { "stringValue": "Resolution so far:\nMatched a known incident for the payments portal; updating the ticket and escalating to on-call.\n\nNotify the requester." } }, { "key": "gen_ai.completion.0.role", "value": { "stringValue": "assistant" } }, { "key": "gen_ai.completion.0.content", "value": { "stringValue": "We've confirmed a known incident for the payments portal and will notify you when service is restored." } }], "status": { "code": 1 } }, { "traceId": "1edf34c43d692fb61b2e9021fe8e117e", "spanId": "5efc33865d018681", "parentSpanId": "83d27b2061d01800", "name": "tool.send_notification", "kind": 1, "startTimeUnixNano": "1781817788358000000", "endTimeUnixNano": "1781817788432000000", "attributes": [{ "key": "traceloop.workflow.name", "value": { "stringValue": "incident-response.workflow" } }, { "key": "respan.customer_params.customer_identifier", "value": { "stringValue": "tenant_meridian_health" } }, { "key": "traceloop.span.kind", "value": { "stringValue": "tool" } }, { "key": "traceloop.entity.input", "value": { "stringValue": "{\"request\":\"The internal payments portal is returning 503 errors for our whole team since th\"}" } }, { "key": "traceloop.entity.output", "value": { "stringValue": "{\"channel\":\"email\",\"delivered\":true}" } }, { "key": "traceloop.entity.name", "value": { "stringValue": "send_notification" } }], "status": { "code": 1 } }, { "traceId": "1edf34c43d692fb61b2e9021fe8e117e", "spanId": "83d27b2061d01800", "parentSpanId": "db19f39b4da4cbc7", "name": "agent.notification", "kind": 1, "startTimeUnixNano": "1781817787812000000", "endTimeUnixNano": "1781817788432000000", "attributes": [{ "key": "traceloop.workflow.name", "value": { "stringValue": "incident-response.workflow" } }, { "key": "respan.customer_params.customer_identifier", "value": { "stringValue": "tenant_meridian_health" } }, { "key": "traceloop.span.kind", "value": { "stringValue": "agent" } }, { "key": "traceloop.entity.output", "value": { "stringValue": "We've confirmed a known incident for the payments portal and will notify you when service is restored." } }, { "key": "traceloop.entity.name", "value": { "stringValue": "notification" } }], "status": { "code": 1 } }, { "traceId": "1edf34c43d692fb61b2e9021fe8e117e", "spanId": "db19f39b4da4cbc7", "name": "incident-response.workflow", "kind": 1, "startTimeUnixNano": "1781817784937000000", "endTimeUnixNano": "1781817789297000000", "attributes": [{ "key": "traceloop.workflow.name", "value": { "stringValue": "incident-response.workflow" } }, { "key": "respan.customer_params.customer_identifier", "value": { "stringValue": "tenant_meridian_health" } }, { "key": "respan.trace.trace_group_identifier", "value": { "stringValue": "incident-response.workflow" } }, { "key": "traceloop.span.kind", "value": { "stringValue": "workflow" } }, { "key": "traceloop.entity.input", "value": { "stringValue": "The internal payments portal is returning 503 errors for our whole team since this morning. Is there a known incident?" } }, { "key": "traceloop.entity.output", "value": { "stringValue": "We've confirmed a known incident for the payments portal and will notify you when service is restored." } }], "status": { "code": 1 } }] }] }] },
     },
 ];