@resolveio/server-lib 22.3.193 → 22.3.194

package/package.json

@@ -1,6 +1,6 @@
 {
   "name": "@resolveio/server-lib",
-  "version": "22.3.193",
+  "version": "22.3.194",
   "description": "",
   "scripts": {
     "package": "./build_package.sh",

package/util/ai-run-evidence-adapters.js

@@ -1631,6 +1631,12 @@ function buildSupportQaEvidence(input) {
         || autonomousDecision.customer_reply_policy
         || job.customerReplyPolicy
         || job.customer_reply_policy);
+    var customerReplyReadiness = plainObject(autonomousDecision.customerReplyReadiness
+        || autonomousDecision.customer_reply_readiness
+        || customerReplyPolicy.readinessContract
+        || customerReplyPolicy.readiness_contract
+        || job.customerReplyReadiness
+        || job.customer_reply_readiness);
     var humanReviewPacket = plainObject(autonomousDecision.humanReviewPacket
         || autonomousDecision.human_review_packet
         || customerReplyPolicy.humanReviewPacket
@@ -1651,6 +1657,9 @@ function buildSupportQaEvidence(input) {
     else if (Object.keys(humanReviewPacket).length) {
         evidence.customerReplyPolicy = { humanReviewPacket: humanReviewPacket };
     }
+    if (Object.keys(customerReplyReadiness).length) {
+        evidence.customerReplyReadiness = customerReplyReadiness;
+    }
     if (Object.keys(preflightGate).length) {
         evidence.supportV5PreflightGate = preflightGate;
         applySupportPreflightGateToQaEvidence(evidence, preflightGate);
@@ -1874,6 +1883,47 @@ function supportCustomerReplyPolicyGate(policy, now) {
         }
     };
 }
+function supportCustomerReplyReadinessGate(contract, now) {
+    if (!contract || !Object.keys(contract).length) {
+        return undefined;
+    }
+    var validation = (0, support_runner_v5_1.validateResolveIOSupportCustomerReplyReadinessContract)(contract);
+    var normalized = validation.normalized;
+    var status = cleanText(normalized.status, 120);
+    var gateStatus = normalized.canSendCustomerReply
+        ? 'blocked'
+        : validation.valid && (status === 'draft_ready' || status === 'clarification_required')
+            ? 'warn'
+            : 'blocked';
+    return {
+        key: 'support_customer_reply_readiness',
+        label: 'Support customer reply readiness',
+        status: gateStatus,
+        reason: normalized.reason || validation.blockers.join('; ') || status || 'Support customer reply readiness recorded.',
+        evidenceRefs: normalized.evidenceRefs,
+        recordedAt: isoNow(now || normalized.createdAt),
+        metadata: {
+            contractId: normalized.contractId,
+            status: status,
+            policyAction: normalized.policyAction,
+            reviewType: normalized.reviewType,
+            primaryCommand: normalized.primaryCommand,
+            canDraftCustomerReply: normalized.canDraftCustomerReply,
+            canSendCustomerReply: normalized.canSendCustomerReply,
+            requiresHumanApproval: normalized.requiresHumanApproval,
+            proofBacked: normalized.proofBacked,
+            businessProofReady: normalized.businessProofReady,
+            releaseReady: normalized.releaseReady,
+            diagnosisReady: normalized.diagnosisReady,
+            issueClassProbePlanReady: normalized.issueClassProbePlanReady,
+            clarificationRequired: normalized.clarificationRequired,
+            blockers: Array.from(new Set(__spreadArray(__spreadArray([], __read(normalized.blockers), false), __read(validation.blockers), false))),
+            requiredEvidence: normalized.requiredEvidence,
+            nextCommands: normalized.nextCommands,
+            forbiddenActions: normalized.forbiddenActions
+        }
+    };
+}
 function supportNextActionContractObject(ticket, job, evidence) {
     var ticketAutomation = plainObject(ticket.automation);
     var ticketManager = plainObject(ticketAutomation.manager || ticket.manager);
@@ -3121,7 +3171,7 @@ function applyAssistantAnswerQualityGate(qa, decision, now) {
 }
 function buildSupportAIRunFromEvidence(input) {
     var e_32, _a, e_33, _b;
-    var _c, _d, _e, _f, _g, _h, _j, _k, _l, _m, _o, _p, _q, _r, _s, _t, _u, _v, _w, _x, _y, _z, _0, _1, _2, _3, _4, _5, _6, _7, _8, _9, _10, _11, _12, _13, _14, _15, _16, _17, _18, _19, _20, _21, _22, _23, _24, _25, _26, _27, _28, _29, _30, _31, _32, _33, _34, _35, _36, _37, _38, _39, _40, _41, _42, _43, _44, _45, _46, _47, _48, _49, _50, _51;
+    var _c, _d, _e, _f, _g, _h, _j, _k, _l, _m, _o, _p, _q, _r, _s, _t, _u, _v, _w, _x, _y, _z, _0, _1, _2, _3, _4, _5, _6, _7, _8, _9, _10, _11, _12, _13, _14, _15, _16, _17, _18, _19, _20, _21, _22, _23, _24, _25, _26, _27, _28, _29, _30, _31, _32, _33, _34, _35, _36, _37, _38, _39, _40, _41, _42, _43, _44, _45, _46, _47, _48, _49, _50, _51, _52, _53, _54, _55, _56, _57, _58, _59, _60, _61;
     var ticket = input.ticket || {};
     var job = input.job || {};
     var evidence = buildSupportQaEvidence(input);
@@ -3133,8 +3183,8 @@ function buildSupportAIRunFromEvidence(input) {
     addSourceId(sourceIds, 'jobId', job._id || job.id || job.jobId);
     addSourceId(sourceIds, 'buildPlanId', job.buildPlanId || ticket.buildPlanId);
     try {
-        for (var _52 = __values(asArray(input.taskEvents)), _53 = _52.next(); !_53.done; _53 = _52.next()) {
-            var event_1 = _53.value;
+        for (var _62 = __values(asArray(input.taskEvents)), _63 = _62.next(); !_63.done; _63 = _62.next()) {
+            var event_1 = _63.value;
             pushEvent(events, {
                 type: event_1.type === 'human_intervention' ? 'human_intervention' : 'log',
                 category: cleanText(event_1.category || event_1.phase || event_1.type, 160),
@@ -3151,13 +3201,13 @@ function buildSupportAIRunFromEvidence(input) {
     catch (e_32_1) { e_32 = { error: e_32_1 }; }
     finally {
         try {
-            if (_53 && !_53.done && (_a = _52.return)) _a.call(_52);
+            if (_63 && !_63.done && (_a = _62.return)) _a.call(_62);
         }
         finally { if (e_32) throw e_32.error; }
     }
     try {
-        for (var _54 = __values(asArray(input.aiJobs)), _55 = _54.next(); !_55.done; _55 = _54.next()) {
-            var aiJob = _55.value;
+        for (var _64 = __values(asArray(input.aiJobs)), _65 = _64.next(); !_65.done; _65 = _64.next()) {
+            var aiJob = _65.value;
             pushEvent(events, {
                 type: aiJob.model ? 'model_call' : 'log',
                 category: cleanText(aiJob.category || aiJob.phase || aiJob.runner, 160),
@@ -3175,7 +3225,7 @@ function buildSupportAIRunFromEvidence(input) {
     catch (e_33_1) { e_33 = { error: e_33_1 }; }
     finally {
         try {
-            if (_55 && !_55.done && (_b = _54.return)) _b.call(_54);
+            if (_65 && !_65.done && (_b = _64.return)) _b.call(_64);
         }
         finally { if (e_33) throw e_33.error; }
     }
@@ -3219,6 +3269,22 @@ function buildSupportAIRunFromEvidence(input) {
             metadata: customerReplyPolicyGate.metadata
         });
     }
+    var customerReplyReadiness = plainObject(evidence.customerReplyReadiness
+        || evidence.customer_reply_readiness
+        || customerReplyPolicy.readinessContract
+        || customerReplyPolicy.readiness_contract);
+    var customerReplyReadinessGate = supportCustomerReplyReadinessGate(customerReplyReadiness, input.now);
+    if (customerReplyReadinessGate) {
+        gates.push(customerReplyReadinessGate);
+        pushEvent(events, {
+            type: 'human_intervention',
+            category: 'support_customer_reply_readiness',
+            message: customerReplyReadinessGate.reason,
+            artifactPaths: customerReplyReadinessGate.evidenceRefs,
+            recordedAt: customerReplyReadinessGate.recordedAt,
+            metadata: customerReplyReadinessGate.metadata
+        });
+    }
     var nextActionContract = supportNextActionContractObject(ticket, job, evidence);
     var nextActionContractRequired = supportNextActionContractRequired(ticket, job, evidence);
     var nextActionContractGate = supportNextActionContractGate(nextActionContract, input.now, nextActionContractRequired);
@@ -3487,6 +3553,19 @@ function buildSupportAIRunFromEvidence(input) {
                     oneQuestionOnly: ((_48 = customerReplyPolicy.clarificationContract) === null || _48 === void 0 ? void 0 : _48.oneQuestionOnly) === true || ((_49 = customerReplyPolicy.clarification_contract) === null || _49 === void 0 ? void 0 : _49.one_question_only) === true,
                     parksTicketUntilCustomerReply: ((_50 = customerReplyPolicy.clarificationContract) === null || _50 === void 0 ? void 0 : _50.parksTicketUntilCustomerReply) === true || ((_51 = customerReplyPolicy.clarification_contract) === null || _51 === void 0 ? void 0 : _51.parks_ticket_until_customer_reply) === true
                 } : undefined
+            } : undefined,
+            customerReplyReadiness: customerReplyReadinessGate ? {
+                status: cleanText((_52 = customerReplyReadinessGate.metadata) === null || _52 === void 0 ? void 0 : _52.status, 120),
+                gateStatus: customerReplyReadinessGate.status,
+                primaryCommand: cleanText((_53 = customerReplyReadinessGate.metadata) === null || _53 === void 0 ? void 0 : _53.primaryCommand, 180),
+                policyAction: cleanText((_54 = customerReplyReadinessGate.metadata) === null || _54 === void 0 ? void 0 : _54.policyAction, 120),
+                canDraftCustomerReply: ((_55 = customerReplyReadinessGate.metadata) === null || _55 === void 0 ? void 0 : _55.canDraftCustomerReply) === true,
+                canSendCustomerReply: ((_56 = customerReplyReadinessGate.metadata) === null || _56 === void 0 ? void 0 : _56.canSendCustomerReply) === true,
+                requiresHumanApproval: ((_57 = customerReplyReadinessGate.metadata) === null || _57 === void 0 ? void 0 : _57.requiresHumanApproval) === true,
+                proofBacked: ((_58 = customerReplyReadinessGate.metadata) === null || _58 === void 0 ? void 0 : _58.proofBacked) === true,
+                businessProofReady: ((_59 = customerReplyReadinessGate.metadata) === null || _59 === void 0 ? void 0 : _59.businessProofReady) === true,
+                releaseReady: ((_60 = customerReplyReadinessGate.metadata) === null || _60 === void 0 ? void 0 : _60.releaseReady) === true,
+                blockers: cleanStringList((_61 = customerReplyReadinessGate.metadata) === null || _61 === void 0 ? void 0 : _61.blockers, 20, 500)
             } : undefined
         }
     });