@reqdesk/widget 0.2.0 → 0.3.1

package/dist/storage-BG7rsgWE.js.map

@@ -0,0 +1 @@
+{"version":3,"file":"storage-BG7rsgWE.js","names":[],"sources":["../src/ofetch-client.ts","../src/api-client.ts","../src/i18n/en.ts","../src/i18n/ar.ts","../src/theme.ts","../src/storage.ts"],"sourcesContent":["import { ofetch } from 'ofetch'\r\nimport type { WidgetError } from './types'\r\n\r\nlet apiKey = ''\r\nlet baseUrl = ''\r\nlet oidcTokenProvider: (() => Promise<{ accessToken: string }>) | null = null\r\n\r\nexport function configureWidgetClient(url: string, key: string) {\r\n  baseUrl = url.replace(/\\/$/, '')\r\n  apiKey = key\r\n}\r\n\r\nexport function setOidcTokenProvider(provider: (() => Promise<{ accessToken: string }>) | null) {\r\n  oidcTokenProvider = provider\r\n}\r\n\r\nexport const widgetFetch = ofetch.create({\r\n  timeout: 15000,\r\n  retry: 2,\r\n  retryStatusCodes: [408, 429, 500, 502, 503, 504],\r\n\r\n  async onRequest({ options }) {\r\n    options.baseURL = `${baseUrl}/api/v1`\r\n    const headers = new Headers(options.headers as HeadersInit)\r\n    headers.set('X-API-Key', apiKey)\r\n\r\n    // Get fresh token on every request — oidc-spa handles refresh internally\r\n    if (oidcTokenProvider) {\r\n      try {\r\n        const tokens = await oidcTokenProvider()\r\n        headers.set('Authorization', `Bearer ${tokens.accessToken}`)\r\n      } catch {\r\n        // Auth unavailable — continue with API key only\r\n      }\r\n    }\r\n\r\n    options.headers = headers\r\n  },\r\n\r\n  onResponseError({ response }) {\r\n    const body = response._data as Record<string, unknown> | undefined\r\n    const error: WidgetError = {\r\n      code: (body?.responseCode as string) ?? `HTTP_${response.status}`,\r\n      message: (body?.responseMessage as string) ?? response.statusText,\r\n    }\r\n    throw error\r\n  },\r\n})\r\n\r\n// Upload helper using XHR for progress tracking (ofetch doesn't support upload progress)\r\nexport function uploadWithProgress(\r\n  path: string,\r\n  file: File,\r\n  onProgress?: (percent: number) => void,\r\n): Promise<unknown> {\r\n  return new Promise((resolve, reject) => {\r\n    const xhr = new XMLHttpRequest()\r\n    xhr.open('POST', `${baseUrl}${path}`)\r\n    xhr.setRequestHeader('X-API-Key', apiKey)\r\n\r\n    // For uploads, use cached token (can't await in XHR setup)\r\n    // The token was set on the last ofetch request via the interceptor\r\n    if (oidcTokenProvider) {\r\n      oidcTokenProvider()\r\n        .then(tokens => {\r\n          xhr.setRequestHeader('Authorization', `Bearer ${tokens.accessToken}`)\r\n          sendXhr()\r\n        })\r\n        .catch(() => sendXhr())\r\n    } else {\r\n      sendXhr()\r\n    }\r\n\r\n    function sendXhr() {\r\n      if (onProgress) {\r\n        xhr.upload.addEventListener('progress', (e) => {\r\n          if (e.lengthComputable) onProgress(Math.round((e.loaded / e.total) * 100))\r\n        })\r\n      }\r\n\r\n      xhr.addEventListener('load', () => {\r\n        if (xhr.status >= 200 && xhr.status < 300) {\r\n          try { resolve(JSON.parse(xhr.responseText)) } catch { resolve({}) }\r\n        } else {\r\n          reject({ code: `HTTP_${xhr.status}`, message: xhr.statusText } as WidgetError)\r\n        }\r\n      })\r\n\r\n      xhr.addEventListener('error', () => {\r\n        reject({ code: 'NETWORK_ERROR', message: 'Network error during upload' } as WidgetError)\r\n      })\r\n\r\n      const form = new FormData()\r\n      form.append('file', file)\r\n      xhr.send(form)\r\n    }\r\n  })\r\n}\r\n","import { widgetFetch, uploadWithProgress, configureWidgetClient, setOidcTokenProvider } from './ofetch-client'\r\nimport type { SubmitTicketData, TicketResult, TrackedTicketResult, PublicReply } from './types'\r\n\r\n// Re-export client configuration\r\nexport { configureWidgetClient as configureClient, setOidcTokenProvider }\r\n\r\n// Legacy compat — setBearerToken is no longer needed (ofetch interceptor handles it)\r\nexport function setBearerToken(_token: string | null) {\r\n  // No-op: token is now fetched per-request via oidcTokenProvider\r\n}\r\n\r\nfunction generateIdempotencyKey(): string {\r\n  return crypto.randomUUID()\r\n}\r\n\r\n// ── JSON:API response shape ──────────────────────────────────────────────────\r\n\r\ninterface ApiResponse<T> {\r\n  responseCode: string\r\n  responseMessage: string\r\n  httpCode: number\r\n  data: T\r\n  meta?: Record<string, unknown>\r\n  included?: unknown[]\r\n}\r\n\r\n// ── Ticket Submission ────────────────────────────────────────────────────────\r\n\r\nexport async function submitTicket(projectId: string, data: SubmitTicketData): Promise<TicketResult> {\r\n  const res = await widgetFetch<ApiResponse<{ id: string; attributes: { ticketNumber: string; status: string } }> & { meta?: { trackingToken?: string } }>(\r\n    `/projects/${projectId}/tickets`,\r\n    {\r\n      method: 'POST',\r\n      body: {\r\n        title: data.title,\r\n        description: data.description,\r\n        priority: data.priority,\r\n        categoryId: data.categoryId,\r\n        email: data.email,\r\n        clientMetadata: data.clientMetadata,\r\n      },\r\n      headers: { 'Idempotency-Key': generateIdempotencyKey() },\r\n    },\r\n  )\r\n\r\n  return {\r\n    id: res.data.id,\r\n    ticketNumber: res.data.attributes.ticketNumber,\r\n    trackingToken: res.meta?.trackingToken as string | undefined,\r\n    status: res.data.attributes.status,\r\n  }\r\n}\r\n\r\n// ── Tracking ─────────────────────────────────────────────────────────────────\r\n\r\nexport async function trackTicket(token: string): Promise<TrackedTicketResult> {\r\n  const res = await widgetFetch<ApiResponse<{ id: string; attributes: { ticketNumber: string; title: string; status: string; priority: string; createdAt: string } }>>(`/tickets/track?token=${encodeURIComponent(token)}`)\r\n\r\n  const included = (res.included ?? []) as Array<{ id: string; type: string; attributes: Record<string, unknown> }>\r\n\r\n  return {\r\n    id: res.data.id,\r\n    ticketNumber: res.data.attributes.ticketNumber,\r\n    title: res.data.attributes.title,\r\n    status: res.data.attributes.status,\r\n    priority: res.data.attributes.priority,\r\n    createdAt: res.data.attributes.createdAt,\r\n    replies: included\r\n      .filter(i => i.type === 'public-reply')\r\n      .map(i => ({\r\n        id: i.id,\r\n        body: i.attributes.body as string,\r\n        authorName: i.attributes.authorName as string,\r\n        isStaff: i.attributes.isStaff as boolean,\r\n        createdAt: i.attributes.createdAt as string,\r\n      })),\r\n  }\r\n}\r\n\r\nexport async function submitTrackingReply(token: string, body: string): Promise<void> {\r\n  await widgetFetch('/tickets/track/reply', {\r\n    method: 'POST',\r\n    body: { trackingToken: token, body },\r\n  })\r\n}\r\n\r\n// ── Categories ───────────────────────────────────────────────────────────────\r\n\r\nexport interface CategoryItem {\r\n  id: string\r\n  name: string\r\n  parentId?: string\r\n  hasChildren: boolean\r\n}\r\n\r\nexport async function getCategories(projectId: string, parentId?: string | null): Promise<CategoryItem[]> {\r\n  const params = new URLSearchParams({ 'filter[active]': 'true' })\r\n  if (parentId === null || parentId === undefined) params.set('filter[parentId]', 'root')\r\n  else params.set('filter[parentId]', parentId)\r\n\r\n  const res = await widgetFetch<ApiResponse<Array<{ id: string; attributes: { name: string; parentId?: string; hasChildren: boolean } }>>>(\r\n    `/projects/${projectId}/categories?${params}`,\r\n  )\r\n  const items = Array.isArray(res.data) ? res.data : []\r\n  return items.map(c => ({\r\n    id: c.id,\r\n    name: c.attributes.name,\r\n    parentId: c.attributes.parentId,\r\n    hasChildren: c.attributes.hasChildren,\r\n  }))\r\n}\r\n\r\nexport async function closeTicket(ticketId: string): Promise<void> {\r\n  await widgetFetch(`/tickets/${ticketId}/status`, {\r\n    method: 'PUT',\r\n    body: { status: 'resolved' },\r\n  })\r\n}\r\n\r\n// ── Attachments ──────────────────────────────────────────────────────────────\r\n\r\nexport interface AttachmentMeta {\r\n  id: string\r\n  fileName: string\r\n  contentType: string\r\n  fileSize: number\r\n  downloadUrl?: string\r\n  downloadUrlExpiresAt?: string\r\n}\r\n\r\nexport function uploadAttachment(\r\n  ticketId: string,\r\n  file: File,\r\n  onProgress?: (percent: number) => void,\r\n): Promise<AttachmentMeta> {\r\n  return uploadWithProgress(`/api/v1/tickets/${ticketId}/attachments`, file, onProgress) as Promise<AttachmentMeta>\r\n}\r\n\r\nexport function uploadReplyAttachment(\r\n  ticketId: string,\r\n  replyId: string,\r\n  file: File,\r\n  onProgress?: (percent: number) => void,\r\n): Promise<AttachmentMeta> {\r\n  return uploadWithProgress(`/api/v1/tickets/${ticketId}/replies/${replyId}/attachments`, file, onProgress) as Promise<AttachmentMeta>\r\n}\r\n\r\nexport async function getAttachmentDownloadUrl(attachmentId: string): Promise<{ downloadUrl: string; expiresAt: string }> {\r\n  return widgetFetch(`/attachments/${attachmentId}/download`)\r\n}\r\n\r\n// ── Ticket Detail ────────────────────────────────────────────────────────────\r\n\r\nexport interface TicketDetail {\r\n  id: string\r\n  ticketNumber: string\r\n  title: string\r\n  description?: string\r\n  status: string\r\n  priority: string\r\n  createdAt: string\r\n  replies: PublicReply[]\r\n  attachments: AttachmentMeta[]\r\n}\r\n\r\nexport async function getTicketDetail(ticketId: string, includeMedia = true): Promise<TicketDetail> {\r\n  const include = includeMedia ? '?include=media' : ''\r\n  const res = await widgetFetch<ApiResponse<{\r\n    id: string\r\n    attributes: {\r\n      ticketNumber: string\r\n      title: string\r\n      description?: string\r\n      status: string\r\n      priority: string\r\n      timestamps: { createdAt: string }\r\n    }\r\n  }>>(`/tickets/${ticketId}${include}`)\r\n\r\n  const included = (res.included ?? []) as Array<{ id: string; type: string; attributes: Record<string, unknown> }>\r\n\r\n  const replies = included\r\n    .filter(i => i.type === 'ticket-reply')\r\n    .map(i => ({\r\n      id: i.id,\r\n      body: i.attributes.body as string,\r\n      authorName: i.attributes.authorName as string ?? 'Anonymous',\r\n      isStaff: i.attributes.isStaff as boolean ?? false,\r\n      createdAt: (i.attributes.timestamps as Record<string, string>)?.createdAt ?? i.attributes.createdAt as string ?? '',\r\n    }))\r\n\r\n  const attachments = included\r\n    .filter(i => i.type === 'attachment')\r\n    .map(i => ({\r\n      id: i.id,\r\n      fileName: i.attributes.fileName as string,\r\n      contentType: i.attributes.contentType as string,\r\n      fileSize: i.attributes.fileSize as number,\r\n      downloadUrl: i.attributes.downloadUrl as string | undefined,\r\n      downloadUrlExpiresAt: i.attributes.downloadUrlExpiresAt as string | undefined,\r\n    }))\r\n\r\n  return {\r\n    id: res.data.id,\r\n    ticketNumber: res.data.attributes.ticketNumber,\r\n    title: res.data.attributes.title,\r\n    description: res.data.attributes.description,\r\n    status: res.data.attributes.status,\r\n    priority: res.data.attributes.priority,\r\n    createdAt: res.data.attributes.timestamps?.createdAt ?? '',\r\n    replies,\r\n    attachments,\r\n  }\r\n}\r\n\r\nexport async function submitReply(ticketId: string, body: string): Promise<{ id: string }> {\r\n  const res = await widgetFetch<ApiResponse<{ id: string }>>(`/tickets/${ticketId}/replies`, {\r\n    method: 'POST',\r\n    body: { body, isInternal: false },\r\n  })\r\n  return { id: res.data.id }\r\n}\r\n\r\n// ── My Tickets ───────────────────────────────────────────────────────────────\r\n\r\nexport interface WidgetUser {\r\n  userId: string\r\n  email: string\r\n  displayName: string\r\n}\r\n\r\nexport async function resolveWidgetUser(projectId: string, email: string): Promise<WidgetUser | null> {\r\n  try {\r\n    return await widgetFetch<WidgetUser>(`/projects/${projectId}/widget-users?email=${encodeURIComponent(email)}`)\r\n  } catch {\r\n    return null\r\n  }\r\n}\r\n\r\nexport interface TicketListItem {\r\n  id: string\r\n  ticketNumber: string\r\n  title: string\r\n  status: string\r\n  priority: string\r\n  createdAt: string\r\n}\r\n\r\nexport async function listMyTickets(\r\n  projectId: string,\r\n  userId: string,\r\n  page = 1,\r\n  pageSize = 20,\r\n): Promise<TicketListItem[]> {\r\n  const params = new URLSearchParams({\r\n    'filter[createdBy]': userId,\r\n    'sort': '-created_at',\r\n    'page[number]': String(page),\r\n    'page[size]': String(pageSize),\r\n  })\r\n\r\n  const res = await widgetFetch<ApiResponse<Array<{\r\n    id: string\r\n    attributes: {\r\n      ticketNumber: string\r\n      title: string\r\n      status: string\r\n      priority: string\r\n      timestamps: { createdAt: string }\r\n    }\r\n  }>>>(`/projects/${projectId}/tickets?${params}`)\r\n\r\n  const items = Array.isArray(res.data) ? res.data : []\r\n  return items.map(t => ({\r\n    id: t.id,\r\n    ticketNumber: t.attributes.ticketNumber,\r\n    title: t.attributes.title,\r\n    status: t.attributes.status,\r\n    priority: t.attributes.priority,\r\n    createdAt: t.attributes.timestamps?.createdAt ?? '',\r\n  }))\r\n}\r\n","export const en: Record<string, string> = {\r\n  'widget.title': 'Support',\r\n  'widget.newTicket': 'New Ticket',\r\n  'widget.trackTicket': 'Track Ticket',\r\n  'form.title': 'Title',\r\n  'form.titlePlaceholder': 'Brief summary of your issue',\r\n  'form.description': 'Description',\r\n  'form.descriptionPlaceholder': 'Describe your issue in detail...',\r\n  'form.email': 'Email',\r\n  'form.emailPlaceholder': 'your@email.com',\r\n  'form.priority': 'Priority',\r\n  'form.priorityLow': 'Low',\r\n  'form.priorityMedium': 'Medium',\r\n  'form.priorityHigh': 'High',\r\n  'form.priorityUrgent': 'Urgent',\r\n  'form.category': 'Category',\r\n  'form.categoryNone': 'Select a category',\r\n  'form.submit': 'Submit Ticket',\r\n  'form.submitting': 'Submitting...',\r\n  'form.cancel': 'Cancel',\r\n  'form.attachment': 'Attach files',\r\n  'success.title': 'Ticket Submitted!',\r\n  'success.ticketNumber': 'Ticket #',\r\n  'success.trackingToken': 'Your tracking token:',\r\n  'success.trackingHint': 'Save this token to track your ticket status.',\r\n  'success.copyToken': 'Copy Token',\r\n  'success.copied': 'Copied!',\r\n  'success.close': 'Close',\r\n  'success.trackNow': 'Track Ticket',\r\n  'tracker.title': 'Track Your Ticket',\r\n  'tracker.tokenPlaceholder': 'Enter your tracking token (trk_...)',\r\n  'tracker.submit': 'Track',\r\n  'tracker.tracking': 'Tracking...',\r\n  'tracker.status': 'Status',\r\n  'tracker.priority': 'Priority',\r\n  'tracker.created': 'Created',\r\n  'tracker.replies': 'Replies',\r\n  'tracker.noReplies': 'No replies yet.',\r\n  'tracker.replyPlaceholder': 'Write a reply...',\r\n  'tracker.sendReply': 'Send Reply',\r\n  'tracker.sending': 'Sending...',\r\n  'tracker.back': 'Back',\r\n  'tracker.staff': 'Staff',\r\n  'error.generic': 'Something went wrong. Please try again.',\r\n  'error.network': 'Network error. Check your connection.',\r\n  'error.tokenInvalid': 'Invalid or expired tracking token.',\r\n  'error.required': 'This field is required.',\r\n  'error.emailInvalid': 'Please enter a valid email address.',\r\n  'error.titleMin': 'Title must be at least 5 characters.',\r\n  'portal.title': 'Support Portal',\r\n  'portal.myTickets': 'My Tickets',\r\n  'portal.noTickets': 'No tickets yet.',\r\n  'portal.newTicket': 'New Ticket',\r\n  'widget.close': 'Close',\r\n  'menu.newTicket': 'Submit a Ticket',\r\n  'menu.newTicketDesc': 'Create a new support request',\r\n  'menu.myTickets': 'My Tickets',\r\n  'menu.myTicketsDesc': 'View and manage your tickets',\r\n  'menu.trackTicket': 'Track a Ticket',\r\n  'menu.trackTicketDesc': 'Check status with your tracking token',\r\n  'menu.knowledgeBase': 'Knowledge Base',\r\n  'menu.knowledgeBaseDesc': 'Browse help articles and guides',\r\n  'menu.myTicketsPlaceholder': 'Sign in to view your tickets.',\r\n  'menu.trackPlaceholder': 'Ticket tracking is coming soon.',\r\n  'menu.kbPlaceholder': 'Knowledge base is coming soon.',\r\n  'menu.preferences': 'Preferences',\r\n  'menu.preferencesDesc': 'Language and appearance settings',\r\n  'prefs.title': 'Preferences',\r\n  'prefs.language': 'Language',\r\n  'prefs.theme': 'Theme',\r\n  'prefs.light': 'Light',\r\n  'prefs.dark': 'Dark',\r\n  'prefs.auto': 'System',\r\n  'branding.poweredBy': 'Powered by',\r\n  'attach.dropzone': 'Drop files here or click to browse',\r\n  'attach.dropzoneActive': 'Drop files here',\r\n  'attach.maxFiles': 'Maximum {max} files',\r\n  'attach.remove': 'Remove',\r\n  'attach.uploading': 'Uploading files...',\r\n  'attach.uploadProgress': 'Uploading {name}... {percent}%',\r\n  'attach.invalidType': 'File type not allowed',\r\n  'attach.tooLarge': 'File exceeds maximum size',\r\n  'attach.tooMany': 'Maximum number of files reached',\r\n  'attach.download': 'Download',\r\n  'mytickets.title': 'My Tickets',\r\n  'mytickets.emailPrompt': 'Enter your email to view your tickets',\r\n  'mytickets.emailPlaceholder': 'your@email.com',\r\n  'mytickets.rememberMe': 'Remember me',\r\n  'mytickets.lookup': 'Find My Tickets',\r\n  'mytickets.lookingUp': 'Looking up...',\r\n  'mytickets.noTickets': 'No tickets yet.',\r\n  'mytickets.submitFirst': 'Submit your first ticket',\r\n  'mytickets.noAccount': 'No tickets found for this email.',\r\n  'detail.description': 'Description',\r\n  'detail.attachments': 'Attachments',\r\n  'detail.noAttachments': 'No attachments',\r\n  'detail.replies': 'Conversation',\r\n  'detail.noReplies': 'No replies yet.',\r\n  'detail.replyPlaceholder': 'Write a reply...',\r\n  'detail.sendReply': 'Send',\r\n  'detail.sending': 'Sending...',\r\n  'detail.staff': 'Staff',\r\n  'detail.you': 'You',\r\n  'detail.loading': 'Loading ticket...',\r\n  'track.title': 'Track a Ticket',\r\n  'track.tokenPlaceholder': 'Enter tracking token (trk_...)',\r\n  'track.submit': 'Track',\r\n  'track.tracking': 'Tracking...',\r\n  'track.recentTickets': 'Recent Tickets',\r\n  'track.invalidToken': 'Invalid or expired tracking token.',\r\n  'prefs.clearEmail': 'Clear saved email',\r\n  'prefs.emailCleared': 'Email cleared',\r\n  'auth.login': 'Login',\r\n  'auth.logout': 'Logout',\r\n  'auth.sessionExpired': 'Session expired. Please log in again.',\r\n  'prefs.accentColor': 'Accent Color',\r\n  'form.categoryPlaceholder': 'Select a category',\r\n  'form.categoryBack': 'Back',\r\n  'form.categorySelected': 'Category',\r\n  'diag.title': 'Share diagnostic info',\r\n  'diag.hint': 'Help us resolve your issue faster',\r\n  'diag.screenResolution': 'Screen resolution',\r\n  'diag.deviceType': 'Device type',\r\n  'diag.timezone': 'Timezone',\r\n  'diag.referrerUrl': 'Referrer URL',\r\n  'diag.language': 'Browser language',\r\n  'diag.platform': 'Platform',\r\n  'detail.resolve': 'Mark as Resolved',\r\n  'detail.resolving': 'Resolving...',\r\n  'detail.resolved': 'Resolved',\r\n  'detail.sla': 'SLA',\r\n}\r\n","export const ar: Record<string, string> = {\r\n  'widget.title': 'الدعم',\r\n  'widget.newTicket': 'تذكرة جديدة',\r\n  'widget.trackTicket': 'تتبع التذكرة',\r\n  'form.title': 'العنوان',\r\n  'form.titlePlaceholder': 'ملخص موجز لمشكلتك',\r\n  'form.description': 'الوصف',\r\n  'form.descriptionPlaceholder': 'صف مشكلتك بالتفصيل...',\r\n  'form.email': 'البريد الإلكتروني',\r\n  'form.emailPlaceholder': 'your@email.com',\r\n  'form.priority': 'الأولوية',\r\n  'form.priorityLow': 'منخفضة',\r\n  'form.priorityMedium': 'متوسطة',\r\n  'form.priorityHigh': 'عالية',\r\n  'form.priorityUrgent': 'عاجلة',\r\n  'form.category': 'الفئة',\r\n  'form.categoryNone': 'اختر فئة',\r\n  'form.submit': 'إرسال التذكرة',\r\n  'form.submitting': 'جارِ الإرسال...',\r\n  'form.cancel': 'إلغاء',\r\n  'form.attachment': 'إرفاق ملفات',\r\n  'success.title': 'تم إرسال التذكرة!',\r\n  'success.ticketNumber': 'تذكرة #',\r\n  'success.trackingToken': 'رمز التتبع الخاص بك:',\r\n  'success.trackingHint': 'احفظ هذا الرمز لتتبع حالة تذكرتك.',\r\n  'success.copyToken': 'نسخ الرمز',\r\n  'success.copied': 'تم النسخ!',\r\n  'success.close': 'إغلاق',\r\n  'success.trackNow': 'تتبع التذكرة',\r\n  'tracker.title': 'تتبع تذكرتك',\r\n  'tracker.tokenPlaceholder': 'أدخل رمز التتبع الخاص بك (trk_...)',\r\n  'tracker.submit': 'تتبع',\r\n  'tracker.tracking': 'جارِ التتبع...',\r\n  'tracker.status': 'الحالة',\r\n  'tracker.priority': 'الأولوية',\r\n  'tracker.created': 'تاريخ الإنشاء',\r\n  'tracker.replies': 'الردود',\r\n  'tracker.noReplies': 'لا توجد ردود بعد.',\r\n  'tracker.replyPlaceholder': 'اكتب رداً...',\r\n  'tracker.sendReply': 'إرسال الرد',\r\n  'tracker.sending': 'جارِ الإرسال...',\r\n  'tracker.back': 'رجوع',\r\n  'tracker.staff': 'فريق الدعم',\r\n  'error.generic': 'حدث خطأ ما. يرجى المحاولة مرة أخرى.',\r\n  'error.network': 'خطأ في الشبكة. تحقق من اتصالك.',\r\n  'error.tokenInvalid': 'رمز التتبع غير صالح أو منتهي الصلاحية.',\r\n  'error.required': 'هذا الحقل مطلوب.',\r\n  'error.emailInvalid': 'يرجى إدخال بريد إلكتروني صالح.',\r\n  'error.titleMin': 'يجب أن يكون العنوان 5 أحرف على الأقل.',\r\n  'portal.title': 'بوابة الدعم',\r\n  'portal.myTickets': 'تذاكري',\r\n  'portal.noTickets': 'لا توجد تذاكر بعد.',\r\n  'portal.newTicket': 'تذكرة جديدة',\r\n  'widget.close': 'إغلاق',\r\n  'menu.newTicket': 'إرسال تذكرة',\r\n  'menu.newTicketDesc': 'إنشاء طلب ��عم جديد',\r\n  'menu.myTickets': 'تذاكري',\r\n  'menu.myTicketsDesc': 'عرض وإدارة تذاكرك',\r\n  'menu.trackTicket': 'تتبع تذكرة',\r\n  'menu.trackTicketDesc': 'تحقق من الحالة باستخدام رمز التتبع',\r\n  'menu.knowledgeBase': 'قاعدة المعرفة',\r\n  'menu.knowledgeBaseDesc': 'تصفح مقالات المساعدة والأدلة',\r\n  'menu.myTicketsPlaceholder': 'سجّل الدخول ��عرض تذاكرك.',\r\n  'menu.trackPlaceholder': 'تتبع التذاكر قريبًا.',\r\n  'menu.kbPlaceholder': 'قاعدة المعرفة قريبًا.',\r\n  'menu.preferences': 'التفضيلات',\r\n  'menu.preferencesDesc': 'إعدادات اللغة والمظهر',\r\n  'prefs.title': 'التفضيلات',\r\n  'prefs.language': 'اللغة',\r\n  'prefs.theme': 'المظهر',\r\n  'prefs.light': 'فاتح',\r\n  'prefs.dark': 'داكن',\r\n  'prefs.auto': 'النظام',\r\n  'branding.poweredBy': 'مدعوم من',\r\n  'attach.dropzone': 'اسحب الملفات هنا أو انقر للتصفح',\r\n  'attach.dropzoneActive': 'أفلت الملفات هنا',\r\n  'attach.maxFiles': 'بحد أقصى {max} ملفات',\r\n  'attach.remove': 'إزالة',\r\n  'attach.uploading': 'جارِ رفع الملفات...',\r\n  'attach.uploadProgress': 'جارِ رفع {name}... {percent}%',\r\n  'attach.invalidType': 'نوع الملف غير مسموح',\r\n  'attach.tooLarge': 'حجم الملف يتجاوز الحد الأقصى',\r\n  'attach.tooMany': 'تم الوصول للحد الأقصى لعدد الملفات',\r\n  'attach.download': 'تحميل',\r\n  'mytickets.title': 'تذاكري',\r\n  'mytickets.emailPrompt': 'أدخل بريدك الإلكتروني لعرض تذاكرك',\r\n  'mytickets.emailPlaceholder': 'your@email.com',\r\n  'mytickets.rememberMe': 'تذكرني',\r\n  'mytickets.lookup': 'البحث عن تذاكري',\r\n  'mytickets.lookingUp': 'جارِ البحث...',\r\n  'mytickets.noTickets': 'لا توجد تذاكر بعد.',\r\n  'mytickets.submitFirst': 'أرسل تذكرتك الأولى',\r\n  'mytickets.noAccount': 'لم يتم العثور على تذاكر لهذا البريد.',\r\n  'detail.description': 'الوصف',\r\n  'detail.attachments': 'المرفقات',\r\n  'detail.noAttachments': 'لا توجد مرفقات',\r\n  'detail.replies': 'المحادثة',\r\n  'detail.noReplies': 'لا توجد ردود بعد.',\r\n  'detail.replyPlaceholder': 'اكتب رداً...',\r\n  'detail.sendReply': 'إرسال',\r\n  'detail.sending': 'جارِ الإرسال...',\r\n  'detail.staff': 'فريق الدعم',\r\n  'detail.you': 'أنت',\r\n  'detail.loading': 'جارِ تحميل التذكرة...',\r\n  'track.title': 'تتبع تذكرة',\r\n  'track.tokenPlaceholder': 'أدخل رمز التتبع (trk_...)',\r\n  'track.submit': 'تتبع',\r\n  'track.tracking': 'جارِ التتبع...',\r\n  'track.recentTickets': 'التذاكر الأخيرة',\r\n  'track.invalidToken': 'رمز التتبع غير صالح أو منتهي.',\r\n  'prefs.clearEmail': 'مسح البريد المحفوظ',\r\n  'prefs.emailCleared': 'تم مسح البريد',\r\n  'auth.login': 'تسجيل الدخول',\r\n  'auth.logout': 'تسجيل الخروج',\r\n  'auth.sessionExpired': 'انتهت الجلسة. يرجى تسجيل الدخول مرة أخرى.',\r\n  'prefs.accentColor': 'لون التمييز',\r\n  'form.categoryPlaceholder': 'اختر فئة',\r\n  'form.categoryBack': 'رجوع',\r\n  'form.categorySelected': 'الفئة',\r\n  'diag.title': 'مشاركة معلومات التشخيص',\r\n  'diag.hint': 'ساعدنا في حل مشكلتك بشكل أسرع',\r\n  'diag.screenResolution': 'دقة الشاشة',\r\n  'diag.deviceType': 'نوع الجهاز',\r\n  'diag.timezone': 'المنطقة الزمنية',\r\n  'diag.referrerUrl': 'رابط المصدر',\r\n  'diag.language': 'لغة المتصفح',\r\n  'diag.platform': 'المنصة',\r\n  'detail.resolve': 'تحديد كمحلول',\r\n  'detail.resolving': 'جارِ الحل...',\r\n  'detail.resolved': 'محلول',\r\n  'detail.sla': 'اتفاقية الخدمة',\r\n}\r\n","import type { ThemeConfig } from './types'\r\n\r\nconst DEFAULT_THEME: Required<Omit<ThemeConfig, 'logo' | 'brandName' | 'hideBranding'>> & { logo?: string; brandName?: string; hideBranding?: boolean } = {\r\n  primaryColor: '#42b983',\r\n  mode: 'light',\r\n  borderRadius: '8px',\r\n  fontFamily: 'inherit',\r\n  zIndex: 9999,\r\n}\r\n\r\nfunction resolveMode(mode: ThemeConfig['mode']): 'light' | 'dark' {\r\n  if (mode === 'auto') {\r\n    if (typeof window !== 'undefined' && window.matchMedia?.('(prefers-color-scheme: dark)').matches) {\r\n      return 'dark'\r\n    }\r\n    return 'light'\r\n  }\r\n  return mode ?? 'light'\r\n}\r\n\r\nexport function themeToVars(theme: ThemeConfig = {}): string {\r\n  const t = { ...DEFAULT_THEME, ...theme, mode: resolveMode(theme.mode ?? DEFAULT_THEME.mode) }\r\n  const hsl = hexToHsl(t.primaryColor)\r\n  const lightL = Math.min(hsl.l + 30, 95)\r\n  const darkL = Math.max(hsl.l - 15, 10)\r\n  return [\r\n    `--rqd-primary: ${t.primaryColor}`,\r\n    `--rqd-primary-h: ${hsl.h}`,\r\n    `--rqd-primary-s: ${hsl.s}%`,\r\n    `--rqd-primary-l: ${hsl.l}%`,\r\n    `--rqd-primary-light: hsl(${hsl.h}, ${hsl.s}%, ${lightL}%)`,\r\n    `--rqd-primary-dark: hsl(${hsl.h}, ${hsl.s}%, ${darkL}%)`,\r\n    `--rqd-radius: ${t.borderRadius}`,\r\n    `--rqd-font: ${t.fontFamily}`,\r\n    `--rqd-z: ${t.zIndex}`,\r\n    `--rqd-bg: ${t.mode === 'dark' ? '#1a1a2e' : '#ffffff'}`,\r\n    `--rqd-bg-secondary: ${t.mode === 'dark' ? '#16213e' : '#f8f9fa'}`,\r\n    `--rqd-text: ${t.mode === 'dark' ? '#e0e0e0' : '#1a1a2e'}`,\r\n    `--rqd-text-secondary: ${t.mode === 'dark' ? '#a0a0b0' : '#6c757d'}`,\r\n    `--rqd-border: ${t.mode === 'dark' ? '#2a2a4a' : '#e0e0e0'}`,\r\n    `--rqd-input-bg: ${t.mode === 'dark' ? '#0f3460' : '#ffffff'}`,\r\n    `--rqd-shadow: ${t.mode === 'dark' ? '0 8px 32px rgba(0,0,0,0.4)' : '0 8px 32px rgba(0,0,0,0.12)'}`,\r\n  ].join('; ')\r\n}\r\n\r\n/**\r\n * Returns CSS custom properties as a React-compatible style object.\r\n * React's `style` prop supports custom properties (--var) as keys directly.\r\n */\r\nexport function themeToStyle(theme: ThemeConfig = {}): Record<string, string | number> {\r\n  const t = { ...DEFAULT_THEME, ...theme, mode: resolveMode(theme.mode ?? DEFAULT_THEME.mode) }\r\n  const hsl = hexToHsl(t.primaryColor)\r\n  const lightL = Math.min(hsl.l + 30, 95)\r\n  const darkL = Math.max(hsl.l - 15, 10)\r\n  return {\r\n    '--rqd-primary': t.primaryColor,\r\n    '--rqd-primary-h': String(hsl.h),\r\n    '--rqd-primary-s': `${hsl.s}%`,\r\n    '--rqd-primary-l': `${hsl.l}%`,\r\n    '--rqd-primary-light': `hsl(${hsl.h}, ${hsl.s}%, ${lightL}%)`,\r\n    '--rqd-primary-dark': `hsl(${hsl.h}, ${hsl.s}%, ${darkL}%)`,\r\n    '--rqd-radius': t.borderRadius,\r\n    '--rqd-font': t.fontFamily,\r\n    '--rqd-z': t.zIndex,\r\n    '--rqd-bg': t.mode === 'dark' ? '#1a1a2e' : '#ffffff',\r\n    '--rqd-bg-secondary': t.mode === 'dark' ? '#16213e' : '#f8f9fa',\r\n    '--rqd-text': t.mode === 'dark' ? '#e0e0e0' : '#1a1a2e',\r\n    '--rqd-text-secondary': t.mode === 'dark' ? '#a0a0b0' : '#6c757d',\r\n    '--rqd-border': t.mode === 'dark' ? '#2a2a4a' : '#e0e0e0',\r\n    '--rqd-input-bg': t.mode === 'dark' ? '#0f3460' : '#ffffff',\r\n    '--rqd-shadow': t.mode === 'dark' ? '0 8px 32px rgba(0,0,0,0.4)' : '0 8px 32px rgba(0,0,0,0.12)',\r\n  }\r\n}\r\n\r\nfunction hexToHsl(hex: string): { h: number; s: number; l: number } {\r\n  const result = /^#?([a-f\\d]{2})([a-f\\d]{2})([a-f\\d]{2})$/i.exec(hex)\r\n  if (!result) return { h: 160, s: 51, l: 49 }\r\n\r\n  const r = parseInt(result[1], 16) / 255\r\n  const g = parseInt(result[2], 16) / 255\r\n  const b = parseInt(result[3], 16) / 255\r\n\r\n  const max = Math.max(r, g, b)\r\n  const min = Math.min(r, g, b)\r\n  let h = 0\r\n  let s = 0\r\n  const l = (max + min) / 2\r\n\r\n  if (max !== min) {\r\n    const d = max - min\r\n    s = l > 0.5 ? d / (2 - max - min) : d / (max + min)\r\n    if (max === r) h = ((g - b) / d + (g < b ? 6 : 0)) / 6\r\n    else if (max === g) h = ((b - r) / d + 2) / 6\r\n    else h = ((r - g) / d + 4) / 6\r\n  }\r\n\r\n  return {\r\n    h: Math.round(h * 360),\r\n    s: Math.round(s * 100),\r\n    l: Math.round(l * 100),\r\n  }\r\n}\r\n\r\nexport function getWidgetStyles(): string {\r\n  return WIDGET_CSS\r\n}\r\n\r\nconst WIDGET_CSS = `:host { all: initial; }\r\n.rqd-root { font-family: var(--rqd-font, -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, sans-serif); font-size: 14px; line-height: 1.5; color: var(--rqd-text); -webkit-font-smoothing: antialiased; }\r\n.rqd-fab { position: fixed; bottom: 20px; width: 56px; height: 56px; border-radius: 50%; background: var(--rqd-primary); color: #fff; border: none; cursor: pointer; display: flex; align-items: center; justify-content: center; box-shadow: 0 4px 16px rgba(0,0,0,0.2); transition: transform 0.2s, box-shadow 0.2s; pointer-events: auto; z-index: var(--rqd-z, 9999); }\r\n.rqd-fab:hover { transform: scale(1.08); box-shadow: 0 6px 20px rgba(0,0,0,0.25); }\r\n.rqd-fab.rqd-bottom-right { right: 20px; }\r\n.rqd-fab.rqd-bottom-left { left: 20px; }\r\n.rqd-fab svg { width: 24px; height: 24px; fill: currentColor; }\r\n.rqd-panel { position: fixed; bottom: 88px; width: 380px; max-height: calc(100vh - 120px); background: var(--rqd-bg); border-radius: var(--rqd-radius); box-shadow: var(--rqd-shadow); overflow: hidden; display: flex; flex-direction: column; pointer-events: auto; animation: rqd-slide-up 0.25s ease-out; border: 1px solid var(--rqd-border); }\r\n.rqd-panel.rqd-bottom-right { right: 20px; }\r\n.rqd-panel.rqd-bottom-left { left: 20px; }\r\n.rqd-panel.rqd-hidden { display: none; }\r\n@keyframes rqd-slide-up { from { opacity: 0; transform: translateY(16px); } to { opacity: 1; transform: translateY(0); } }\r\n.rqd-header { display: flex; align-items: center; justify-content: space-between; padding: 16px; background: var(--rqd-primary); color: #fff; }\r\n.rqd-header-title { font-size: 16px; font-weight: 600; }\r\n.rqd-header-close { background: none; border: none; color: #fff; cursor: pointer; width: 28px; height: 28px; display: flex; align-items: center; justify-content: center; border-radius: 50%; transition: background 0.15s; }\r\n.rqd-header-close:hover { background: rgba(255,255,255,0.2); }\r\n.rqd-tabs { display: flex; border-bottom: 1px solid var(--rqd-border); }\r\n.rqd-tab { flex: 1; padding: 10px; text-align: center; background: none; border: none; cursor: pointer; font-size: 13px; font-weight: 500; color: var(--rqd-text-secondary); border-bottom: 2px solid transparent; transition: color 0.15s, border-color 0.15s; }\r\n.rqd-tab.rqd-active { color: var(--rqd-primary); border-bottom-color: var(--rqd-primary); }\r\n.rqd-body { flex: 1; overflow-y: auto; padding: 16px; }\r\n.rqd-form-group { margin-bottom: 14px; }\r\n.rqd-label { display: block; font-size: 13px; font-weight: 500; margin-bottom: 4px; color: var(--rqd-text); }\r\n.rqd-input, .rqd-textarea, .rqd-select { width: 100%; padding: 8px 12px; border: 1px solid var(--rqd-border); border-radius: calc(var(--rqd-radius, 8px) / 2); font-size: 14px; font-family: inherit; background: var(--rqd-input-bg); color: var(--rqd-text); outline: none; transition: border-color 0.15s; box-sizing: border-box; }\r\n.rqd-input:focus, .rqd-textarea:focus, .rqd-select:focus { border-color: var(--rqd-primary); }\r\n.rqd-textarea { resize: vertical; min-height: 80px; }\r\n.rqd-error-text { color: #e74c3c; font-size: 12px; margin-top: 2px; }\r\n.rqd-btn { width: 100%; padding: 10px; border: none; border-radius: calc(var(--rqd-radius, 8px) / 2); font-size: 14px; font-weight: 600; cursor: pointer; transition: opacity 0.15s; }\r\n.rqd-btn:disabled { opacity: 0.6; cursor: not-allowed; }\r\n.rqd-btn-primary { background: var(--rqd-primary); color: #fff; }\r\n.rqd-btn-primary:hover:not(:disabled) { opacity: 0.9; }\r\n.rqd-btn-secondary { background: transparent; color: var(--rqd-primary); border: 1px solid var(--rqd-primary); }\r\n.rqd-success { text-align: center; padding: 24px 0; }\r\n.rqd-success-icon { font-size: 48px; margin-bottom: 12px; }\r\n.rqd-success h3 { margin: 0 0 8px; font-size: 18px; color: var(--rqd-text); }\r\n.rqd-token-box { background: var(--rqd-bg-secondary); border: 1px solid var(--rqd-border); border-radius: calc(var(--rqd-radius, 8px) / 2); padding: 8px 12px; font-family: monospace; font-size: 12px; word-break: break-all; margin: 8px 0; color: var(--rqd-text); }\r\n.rqd-ticket-info { background: var(--rqd-bg-secondary); border-radius: calc(var(--rqd-radius, 8px) / 2); padding: 12px; margin-bottom: 12px; }\r\n.rqd-ticket-row { display: flex; justify-content: space-between; margin-bottom: 4px; font-size: 13px; }\r\n.rqd-ticket-label { color: var(--rqd-text-secondary); }\r\n.rqd-badge { display: inline-block; padding: 2px 8px; border-radius: 12px; font-size: 11px; font-weight: 600; background: var(--rqd-primary-light); color: var(--rqd-primary-dark); }\r\n.rqd-reply { padding: 10px 0; border-bottom: 1px solid var(--rqd-border); }\r\n.rqd-reply:last-child { border-bottom: none; }\r\n.rqd-reply-header { display: flex; justify-content: space-between; font-size: 12px; color: var(--rqd-text-secondary); margin-bottom: 4px; }\r\n.rqd-reply-staff { color: var(--rqd-primary); font-weight: 600; }\r\n.rqd-reply-body { font-size: 14px; white-space: pre-wrap; }\r\n.rqd-inline { pointer-events: auto; background: var(--rqd-bg); border: 1px solid var(--rqd-border); border-radius: var(--rqd-radius); overflow: hidden; }\r\n.rqd-inline .rqd-body { max-height: none; }\r\n:host([dir=\"rtl\"]) .rqd-root { direction: rtl; text-align: right; }\r\n:host([dir=\"rtl\"]) .rqd-fab.rqd-bottom-right { right: auto; left: 20px; }\r\n:host([dir=\"rtl\"]) .rqd-fab.rqd-bottom-left { left: auto; right: 20px; }\r\n:host([dir=\"rtl\"]) .rqd-panel.rqd-bottom-right { right: auto; left: 20px; }\r\n:host([dir=\"rtl\"]) .rqd-panel.rqd-bottom-left { left: auto; right: 20px; }\r\n.rqd-menu { display: flex; flex-direction: column; gap: 6px; }\r\n.rqd-menu-item { display: flex; align-items: center; gap: 14px; width: 100%; padding: 14px 12px; background: var(--rqd-bg-secondary); border: 1px solid transparent; border-radius: calc(var(--rqd-radius, 8px) / 1.5); cursor: pointer; text-align: start; transition: border-color 0.15s, background 0.15s, transform 0.1s; font-family: inherit; color: var(--rqd-text); }\r\n.rqd-menu-item:hover { border-color: var(--rqd-primary); background: var(--rqd-bg); transform: translateY(-1px); }\r\n.rqd-menu-icon { width: 42px; height: 42px; display: flex; align-items: center; justify-content: center; border-radius: calc(var(--rqd-radius, 8px) / 2); background: var(--rqd-primary-light); color: var(--rqd-primary-dark); flex-shrink: 0; }\r\n.rqd-menu-text { display: flex; flex-direction: column; gap: 2px; min-width: 0; }\r\n.rqd-menu-label { font-size: 14px; font-weight: 600; line-height: 1.3; }\r\n.rqd-menu-desc { font-size: 12px; color: var(--rqd-text-secondary); line-height: 1.3; }\r\n.rqd-placeholder { display: flex; flex-direction: column; align-items: center; justify-content: center; gap: 12px; padding: 40px 16px; color: var(--rqd-text-secondary); text-align: center; }\r\n.rqd-placeholder p { margin: 0; font-size: 14px; }\r\n.rqd-header-brand { display: flex; align-items: center; gap: 8px; min-width: 0; }\r\n.rqd-header-logo { width: 24px; height: 24px; border-radius: 4px; object-fit: contain; flex-shrink: 0; }\r\n.rqd-footer { display: flex; align-items: center; justify-content: center; gap: 4px; padding: 8px 16px; border-top: 1px solid var(--rqd-border); font-size: 11px; color: var(--rqd-text-secondary); }\r\n.rqd-footer a { color: var(--rqd-text-secondary); text-decoration: none; font-weight: 600; transition: color 0.15s; }\r\n.rqd-footer a:hover { color: var(--rqd-primary); }\r\n.rqd-prefs { display: flex; flex-direction: column; gap: 16px; }\r\n.rqd-prefs-group { display: flex; flex-direction: column; gap: 6px; }\r\n.rqd-prefs-label { font-size: 13px; font-weight: 600; color: var(--rqd-text); }\r\n.rqd-prefs-options { display: flex; gap: 6px; }\r\n.rqd-prefs-option { flex: 1; padding: 8px 12px; background: var(--rqd-bg-secondary); border: 1px solid var(--rqd-border); border-radius: calc(var(--rqd-radius, 8px) / 2); cursor: pointer; text-align: center; font-size: 13px; font-family: inherit; color: var(--rqd-text); transition: border-color 0.15s, background 0.15s; }\r\n.rqd-prefs-option:hover { border-color: var(--rqd-primary); }\r\n.rqd-prefs-option.rqd-active { border-color: var(--rqd-primary); background: var(--rqd-primary-light); color: var(--rqd-primary-dark); font-weight: 600; }\r\n.rqd-dropzone { border: 2px dashed var(--rqd-border); border-radius: calc(var(--rqd-radius, 8px) / 2); padding: 16px; text-align: center; cursor: pointer; transition: border-color 0.15s, background 0.15s; color: var(--rqd-text-secondary); font-size: 13px; margin-bottom: 14px; }\r\n.rqd-dropzone:hover { border-color: var(--rqd-primary); }\r\n.rqd-dropzone.rqd-dropzone-active { border-color: var(--rqd-primary); background: var(--rqd-primary-light); color: var(--rqd-primary-dark); }\r\n.rqd-file-list { display: flex; flex-direction: column; gap: 6px; margin-bottom: 14px; }\r\n.rqd-file-item { display: flex; align-items: center; justify-content: space-between; padding: 8px 10px; background: var(--rqd-bg-secondary); border-radius: calc(var(--rqd-radius, 8px) / 2); font-size: 13px; }\r\n.rqd-file-item-info { display: flex; flex-direction: column; gap: 1px; min-width: 0; }\r\n.rqd-file-item-name { font-weight: 500; white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }\r\n.rqd-file-item-size { font-size: 11px; color: var(--rqd-text-secondary); }\r\n.rqd-file-remove { background: none; border: none; color: var(--rqd-text-secondary); cursor: pointer; padding: 4px; font-size: 16px; line-height: 1; flex-shrink: 0; }\r\n.rqd-file-remove:hover { color: #e74c3c; }\r\n.rqd-progress { width: 100%; height: 6px; background: var(--rqd-bg-secondary); border-radius: 3px; overflow: hidden; margin-top: 6px; }\r\n.rqd-progress-bar { height: 100%; background: var(--rqd-primary); border-radius: 3px; transition: width 0.2s ease; }\r\n.rqd-upload-status { font-size: 12px; color: var(--rqd-text-secondary); margin-top: 4px; }\r\n.rqd-attachment-list { display: flex; flex-direction: column; gap: 6px; margin-bottom: 12px; }\r\n.rqd-attachment-item { display: flex; align-items: center; justify-content: space-between; padding: 8px 10px; background: var(--rqd-bg-secondary); border-radius: calc(var(--rqd-radius, 8px) / 2); font-size: 13px; }\r\n.rqd-attachment-item a { color: var(--rqd-primary); text-decoration: none; font-weight: 500; font-size: 12px; flex-shrink: 0; }\r\n.rqd-attachment-item a:hover { text-decoration: underline; }\r\n.rqd-ticket-header { margin-bottom: 12px; }\r\n.rqd-ticket-header h3 { margin: 0 0 6px; font-size: 16px; font-weight: 600; color: var(--rqd-text); }\r\n.rqd-ticket-header-meta { display: flex; gap: 6px; flex-wrap: wrap; align-items: center; }\r\n.rqd-ticket-desc { font-size: 14px; color: var(--rqd-text); white-space: pre-wrap; margin-bottom: 16px; padding: 10px; background: var(--rqd-bg-secondary); border-radius: calc(var(--rqd-radius, 8px) / 2); }\r\n.rqd-section-title { font-size: 13px; font-weight: 600; color: var(--rqd-text); margin-bottom: 8px; }\r\n.rqd-email-form { display: flex; flex-direction: column; gap: 12px; padding: 24px 0; }\r\n.rqd-email-form p { margin: 0; font-size: 14px; color: var(--rqd-text-secondary); text-align: center; }\r\n.rqd-checkbox-label { display: flex; align-items: center; gap: 8px; font-size: 13px; color: var(--rqd-text-secondary); cursor: pointer; }\r\n.rqd-checkbox-label input[type=\"checkbox\"] { accent-color: var(--rqd-primary); width: 16px; height: 16px; cursor: pointer; }\r\n.rqd-ticket-card { display: flex; flex-direction: column; gap: 4px; padding: 12px; background: var(--rqd-bg-secondary); border: 1px solid transparent; border-radius: calc(var(--rqd-radius, 8px) / 1.5); cursor: pointer; transition: border-color 0.15s, transform 0.1s; }\r\n.rqd-ticket-card:hover { border-color: var(--rqd-primary); transform: translateY(-1px); }\r\n.rqd-ticket-card-top { display: flex; justify-content: space-between; align-items: center; }\r\n.rqd-ticket-card-number { font-size: 12px; font-weight: 600; color: var(--rqd-text-secondary); }\r\n.rqd-ticket-card-title { font-size: 14px; font-weight: 500; color: var(--rqd-text); white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }\r\n.rqd-ticket-card-date { font-size: 11px; color: var(--rqd-text-secondary); }\r\n.rqd-ticket-list { display: flex; flex-direction: column; gap: 6px; }\r\n.rqd-loading { text-align: center; padding: 24px 0; color: var(--rqd-text-secondary); font-size: 14px; }\r\n.rqd-reply-compose { margin-top: 12px; display: flex; flex-direction: column; gap: 8px; }\r\n.rqd-category-list { display: flex; flex-direction: column; gap: 4px; margin-bottom: 14px; }\r\n.rqd-category-item { display: flex; align-items: center; justify-content: space-between; padding: 10px 12px; background: var(--rqd-bg-secondary); border: 1px solid transparent; border-radius: calc(var(--rqd-radius, 8px) / 2); cursor: pointer; font-size: 14px; font-family: inherit; color: var(--rqd-text); transition: border-color 0.15s, background 0.15s; text-align: start; width: 100%; }\r\n.rqd-category-item:hover { border-color: var(--rqd-primary); }\r\n.rqd-category-item-chevron { color: var(--rqd-text-secondary); font-size: 16px; }\r\n.rqd-category-breadcrumb { display: flex; align-items: center; gap: 4px; flex-wrap: wrap; margin-bottom: 8px; font-size: 12px; color: var(--rqd-text-secondary); }\r\n.rqd-category-breadcrumb button { background: none; border: none; color: var(--rqd-primary); cursor: pointer; font-size: 12px; font-family: inherit; padding: 0; }\r\n.rqd-category-breadcrumb button:hover { text-decoration: underline; }\r\n.rqd-category-breadcrumb-sep { color: var(--rqd-text-secondary); }\r\n.rqd-category-selected { display: flex; align-items: center; gap: 8px; padding: 8px 12px; background: var(--rqd-primary-light); border-radius: calc(var(--rqd-radius, 8px) / 2); font-size: 13px; color: var(--rqd-primary-dark); margin-bottom: 14px; }\r\n.rqd-category-selected button { background: none; border: none; color: var(--rqd-primary-dark); cursor: pointer; font-size: 14px; margin-left: auto; padding: 0; }\r\n.rqd-diag-toggle { display: flex; align-items: center; justify-content: space-between; padding: 10px 12px; background: var(--rqd-bg-secondary); border-radius: calc(var(--rqd-radius, 8px) / 2); cursor: pointer; font-size: 13px; color: var(--rqd-text-secondary); border: none; width: 100%; font-family: inherit; text-align: start; margin-bottom: 8px; }\r\n.rqd-diag-toggle:hover { color: var(--rqd-text); }\r\n.rqd-diag-panel { display: flex; flex-direction: column; gap: 6px; padding: 8px 0; }\r\n.rqd-diag-item { display: flex; align-items: center; gap: 8px; font-size: 12px; color: var(--rqd-text-secondary); }\r\n.rqd-diag-item input[type=\"checkbox\"] { accent-color: var(--rqd-primary); width: 14px; height: 14px; }\r\n.rqd-diag-item-value { color: var(--rqd-text); font-family: monospace; font-size: 11px; margin-left: auto; max-width: 150px; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }\r\n.rqd-auth-btn { background: rgba(255,255,255,0.2); border: 1px solid rgba(255,255,255,0.4); color: #fff; cursor: pointer; padding: 4px 12px; border-radius: 12px; font-size: 12px; font-weight: 500; font-family: inherit; transition: background 0.15s; white-space: nowrap; }\r\n.rqd-auth-btn:hover { background: rgba(255,255,255,0.3); }\r\n.rqd-color-presets { display: flex; gap: 8px; flex-wrap: wrap; }\r\n.rqd-color-preset { width: 28px; height: 28px; border-radius: 50%; border: 2px solid transparent; cursor: pointer; transition: transform 0.15s, box-shadow 0.15s; padding: 0; }\r\n.rqd-color-preset:hover { transform: scale(1.15); }\r\n.rqd-color-preset.rqd-active { box-shadow: 0 0 0 3px var(--rqd-bg), 0 0 0 5px currentColor; }\r\n.rqd-contained.rqd-fab { position: absolute; }\r\n.rqd-contained.rqd-panel { position: absolute; }\r\n@media (max-width: 440px) { .rqd-panel { width: calc(100vw - 24px); right: 12px !important; left: 12px !important; bottom: 76px; } .rqd-fab { bottom: 12px; } .rqd-fab.rqd-bottom-right { right: 12px; } .rqd-fab.rqd-bottom-left { left: 12px; } }\r\n`\r\n","export interface WidgetConfigPersist {\r\n  position?: 'bottom-right' | 'bottom-left'\r\n  language?: string\r\n  theme?: { primaryColor?: string; mode?: 'light' | 'dark' | 'auto' }\r\n  widget?: 'ticket-form' | 'support-portal'\r\n}\r\n\r\nconst STORAGE_PREFIX = 'reqdesk_'\r\n\r\nfunction getStorage(): Storage | null {\r\n  try {\r\n    const s = window.localStorage\r\n    s.setItem('__test__', '1')\r\n    s.removeItem('__test__')\r\n    return s\r\n  } catch {\r\n    try {\r\n      return window.sessionStorage\r\n    } catch {\r\n      return null\r\n    }\r\n  }\r\n}\r\n\r\nexport function saveTrackingToken(projectSlug: string, token: string): void {\r\n  const storage = getStorage()\r\n  if (!storage) return\r\n\r\n  const key = `${STORAGE_PREFIX}tokens_${projectSlug}`\r\n  try {\r\n    const existing = JSON.parse(storage.getItem(key) ?? '[]') as string[]\r\n    if (!existing.includes(token)) {\r\n      existing.push(token)\r\n      storage.setItem(key, JSON.stringify(existing))\r\n    }\r\n  } catch {\r\n    storage.setItem(key, JSON.stringify([token]))\r\n  }\r\n}\r\n\r\nexport function getTrackingTokens(projectSlug: string): string[] {\r\n  const storage = getStorage()\r\n  if (!storage) return []\r\n\r\n  const key = `${STORAGE_PREFIX}tokens_${projectSlug}`\r\n  try {\r\n    return JSON.parse(storage.getItem(key) ?? '[]') as string[]\r\n  } catch {\r\n    return []\r\n  }\r\n}\r\n\r\nexport function saveWidgetConfig(apiKey: string, config: WidgetConfigPersist): void {\r\n  const storage = getStorage()\r\n  if (!storage) return\r\n\r\n  const key = `${STORAGE_PREFIX}config_${apiKey}`\r\n  try {\r\n    const existing = loadWidgetConfig(apiKey)\r\n    const merged = { ...existing, ...config }\r\n    if (config.theme && existing?.theme) {\r\n      merged.theme = { ...existing.theme, ...config.theme }\r\n    }\r\n    storage.setItem(key, JSON.stringify(merged))\r\n  } catch {\r\n    // Silently fail if storage is full or unavailable\r\n  }\r\n}\r\n\r\nexport function saveWidgetEmail(apiKey: string, email: string): void {\r\n  const storage = getStorage()\r\n  if (!storage) return\r\n  try {\r\n    storage.setItem(`${STORAGE_PREFIX}email_${apiKey}`, email)\r\n  } catch { /* ignore */ }\r\n}\r\n\r\nexport function loadWidgetEmail(apiKey: string): string | null {\r\n  const storage = getStorage()\r\n  if (!storage) return null\r\n  try {\r\n    return storage.getItem(`${STORAGE_PREFIX}email_${apiKey}`)\r\n  } catch {\r\n    return null\r\n  }\r\n}\r\n\r\nexport function clearWidgetEmail(apiKey: string): void {\r\n  const storage = getStorage()\r\n  if (!storage) return\r\n  try {\r\n    storage.removeItem(`${STORAGE_PREFIX}email_${apiKey}`)\r\n  } catch { /* ignore */ }\r\n}\r\n\r\nexport function loadWidgetConfig(apiKey: string): WidgetConfigPersist | null {\r\n  const storage = getStorage()\r\n  if (!storage) return null\r\n\r\n  const key = `${STORAGE_PREFIX}config_${apiKey}`\r\n  try {\r\n    const raw = storage.getItem(key)\r\n    if (!raw) return null\r\n    return JSON.parse(raw) as WidgetConfigPersist\r\n  } catch {\r\n    return null\r\n  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package/dist/{storage-DqhhTxeh.cjs → storage-Cx5p1yP-.cjs}

@@ -524,6 +524,38 @@ function themeToVars(theme = {}) {
 		`--rqd-shadow: ${t.mode === "dark" ? "0 8px 32px rgba(0,0,0,0.4)" : "0 8px 32px rgba(0,0,0,0.12)"}`
 	].join("; ");
 }
+/**
+* Returns CSS custom properties as a React-compatible style object.
+* React's `style` prop supports custom properties (--var) as keys directly.
+*/
+function themeToStyle(theme = {}) {
+	const t = {
+		...DEFAULT_THEME,
+		...theme,
+		mode: resolveMode(theme.mode ?? DEFAULT_THEME.mode)
+	};
+	const hsl = hexToHsl(t.primaryColor);
+	const lightL = Math.min(hsl.l + 30, 95);
+	const darkL = Math.max(hsl.l - 15, 10);
+	return {
+		"--rqd-primary": t.primaryColor,
+		"--rqd-primary-h": String(hsl.h),
+		"--rqd-primary-s": `${hsl.s}%`,
+		"--rqd-primary-l": `${hsl.l}%`,
+		"--rqd-primary-light": `hsl(${hsl.h}, ${hsl.s}%, ${lightL}%)`,
+		"--rqd-primary-dark": `hsl(${hsl.h}, ${hsl.s}%, ${darkL}%)`,
+		"--rqd-radius": t.borderRadius,
+		"--rqd-font": t.fontFamily,
+		"--rqd-z": t.zIndex,
+		"--rqd-bg": t.mode === "dark" ? "#1a1a2e" : "#ffffff",
+		"--rqd-bg-secondary": t.mode === "dark" ? "#16213e" : "#f8f9fa",
+		"--rqd-text": t.mode === "dark" ? "#e0e0e0" : "#1a1a2e",
+		"--rqd-text-secondary": t.mode === "dark" ? "#a0a0b0" : "#6c757d",
+		"--rqd-border": t.mode === "dark" ? "#2a2a4a" : "#e0e0e0",
+		"--rqd-input-bg": t.mode === "dark" ? "#0f3460" : "#ffffff",
+		"--rqd-shadow": t.mode === "dark" ? "0 8px 32px rgba(0,0,0,0.4)" : "0 8px 32px rgba(0,0,0,0.12)"
+	};
+}
 function hexToHsl(hex) {
 	const result = /^#?([a-f\d]{2})([a-f\d]{2})([a-f\d]{2})$/i.exec(hex);
 	if (!result) return {
@@ -902,6 +934,12 @@ Object.defineProperty(exports, "submitTrackingReply", {
 		return submitTrackingReply;
 	}
 });
+Object.defineProperty(exports, "themeToStyle", {
+	enumerable: true,
+	get: function() {
+		return themeToStyle;
+	}
+});
 Object.defineProperty(exports, "themeToVars", {
 	enumerable: true,
 	get: function() {

package/package.json

@@ -1,81 +1,81 @@
-{
-  "name": "@reqdesk/widget",
-  "version": "0.2.0",
-  "type": "module",
-  "description": "Embeddable support widget SDK for Reqdesk — ticket submission, tracking, and support portal.",
-  "exports": {
-    ".": {
-      "import": {
-        "types": "./dist/index.d.ts",
-        "default": "./dist/index.js"
-      },
-      "require": {
-        "types": "./dist/index.d.cts",
-        "default": "./dist/index.cjs"
-      }
-    },
-    "./react": {
-      "import": {
-        "types": "./dist/react.d.ts",
-        "default": "./dist/react.js"
-      },
-      "require": {
-        "types": "./dist/react.d.cts",
-        "default": "./dist/react.cjs"
-      }
-    },
-    "./iife": "./dist/index.iife.js",
-    "./package.json": "./package.json"
-  },
-  "main": "./dist/index.cjs",
-  "module": "./dist/index.js",
-  "types": "./dist/index.d.ts",
-  "sideEffects": false,
-  "files": [
-    "dist",
-    "README.md"
-  ],
-  "scripts": {
-    "build": "tsdown && tsdown --config tsdown.iife.config.ts && node scripts/fix-dts.js",
-    "dev": "tsdown --watch",
-    "test": "vitest run",
-    "test:watch": "vitest",
-    "typecheck": "tsc --noEmit",
-    "lint": "tsc --noEmit",
-    "prepublishOnly": "bun run build"
-  },
-  "peerDependencies": {
-    "react": "^18 || ^19",
-    "react-dom": "^18 || ^19",
-    "oidc-spa": "^10.0.0",
-    "@tanstack/react-query": "^5.0.0"
-  },
-  "peerDependenciesMeta": {
-    "react": {
-      "optional": true
-    },
-    "react-dom": {
-      "optional": true
-    },
-    "oidc-spa": {
-      "optional": true
-    },
-    "@tanstack/react-query": {
-      "optional": true
-    }
-  },
-  "devDependencies": {
-    "@tanstack/react-query": "^5.96.2",
-    "@types/react": "^19.2.7",
-    "@types/react-dom": "^19.2.3",
-    "oidc-spa": "^10.0.8",
-    "react": "^19.2.0",
-    "react-dom": "^19.2.0",
-    "tsdown": "^0.12.9",
-    "typescript": "~5.9.3",
-    "vitest": "^3.2.1"
-  },
-  "dependencies": {
-    "ofetch": "^1.5.1"
-  }
-}
+{
+  "name": "@reqdesk/widget",
+  "version": "0.3.1",
+  "type": "module",
+  "description": "Embeddable support widget SDK for Reqdesk — ticket submission, tracking, and support portal.",
+  "exports": {
+    ".": {
+      "import": {
+        "types": "./dist/index.d.ts",
+        "default": "./dist/index.js"
+      },
+      "require": {
+        "types": "./dist/index.d.cts",
+        "default": "./dist/index.cjs"
+      }
+    },
+    "./react": {
+      "import": {
+        "types": "./dist/react.d.ts",
+        "default": "./dist/react.js"
+      },
+      "require": {
+        "types": "./dist/react.d.cts",
+        "default": "./dist/react.cjs"
+      }
+    },
+    "./iife": "./dist/index.iife.js",
+    "./package.json": "./package.json"
+  },
+  "main": "./dist/index.cjs",
+  "module": "./dist/index.js",
+  "types": "./dist/index.d.ts",
+  "sideEffects": false,
+  "files": [
+    "dist",
+    "README.md"
+  ],
+  "scripts": {
+    "build": "tsdown && tsdown --config tsdown.iife.config.ts && node scripts/fix-dts.js",
+    "dev": "tsdown --watch",
+    "test": "vitest run",
+    "test:watch": "vitest",
+    "typecheck": "tsc --noEmit",
+    "lint": "tsc --noEmit",
+    "prepublishOnly": "bun run build"
+  },
+  "peerDependencies": {
+    "react": "^18 || ^19",
+    "react-dom": "^18 || ^19",
+    "oidc-spa": "^10.0.0",
+    "@tanstack/react-query": "^5.0.0"
+  },
+  "peerDependenciesMeta": {
+    "react": {
+      "optional": true
+    },
+    "react-dom": {
+      "optional": true
+    },
+    "oidc-spa": {
+      "optional": true
+    },
+    "@tanstack/react-query": {
+      "optional": true
+    }
+  },
+  "devDependencies": {
+    "@tanstack/react-query": "^5.96.2",
+    "@types/react": "^19.2.7",
+    "@types/react-dom": "^19.2.3",
+    "oidc-spa": "^10.0.8",
+    "react": "^19.2.0",
+    "react-dom": "^19.2.0",
+    "tsdown": "^0.12.9",
+    "typescript": "~5.9.3",
+    "vitest": "^3.2.1"
+  },
+  "dependencies": {
+    "ofetch": "^1.5.1"
+  }
+}

package/dist/storage-PjDHb5v7.js.map

@@ -1 +0,0 @@
-{"version":3,"file":"storage-PjDHb5v7.js","names":[],"sources":["../src/ofetch-client.ts","../src/api-client.ts","../src/i18n/en.ts","../src/i18n/ar.ts","../src/theme.ts","../src/storage.ts"],"sourcesContent":["import { ofetch } from 'ofetch'\nimport type { WidgetError } from './types'\n\nlet apiKey = ''\nlet baseUrl = ''\nlet oidcTokenProvider: (() => Promise<{ accessToken: string }>) | null = null\n\nexport function configureWidgetClient(url: string, key: string) {\n  baseUrl = url.replace(/\\/$/, '')\n  apiKey = key\n}\n\nexport function setOidcTokenProvider(provider: (() => Promise<{ accessToken: string }>) | null) {\n  oidcTokenProvider = provider\n}\n\nexport const widgetFetch = ofetch.create({\n  timeout: 15000,\n  retry: 2,\n  retryStatusCodes: [408, 429, 500, 502, 503, 504],\n\n  async onRequest({ options }) {\n    options.baseURL = `${baseUrl}/api/v1`\n    const headers = new Headers(options.headers as HeadersInit)\n    headers.set('X-API-Key', apiKey)\n\n    // Get fresh token on every request — oidc-spa handles refresh internally\n    if (oidcTokenProvider) {\n      try {\n        const tokens = await oidcTokenProvider()\n        headers.set('Authorization', `Bearer ${tokens.accessToken}`)\n      } catch {\n        // Auth unavailable — continue with API key only\n      }\n    }\n\n    options.headers = headers\n  },\n\n  onResponseError({ response }) {\n    const body = response._data as Record<string, unknown> | undefined\n    const error: WidgetError = {\n      code: (body?.responseCode as string) ?? `HTTP_${response.status}`,\n      message: (body?.responseMessage as string) ?? response.statusText,\n    }\n    throw error\n  },\n})\n\n// Upload helper using XHR for progress tracking (ofetch doesn't support upload progress)\nexport function uploadWithProgress(\n  path: string,\n  file: File,\n  onProgress?: (percent: number) => void,\n): Promise<unknown> {\n  return new Promise((resolve, reject) => {\n    const xhr = new XMLHttpRequest()\n    xhr.open('POST', `${baseUrl}${path}`)\n    xhr.setRequestHeader('X-API-Key', apiKey)\n\n    // For uploads, use cached token (can't await in XHR setup)\n    // The token was set on the last ofetch request via the interceptor\n    if (oidcTokenProvider) {\n      oidcTokenProvider()\n        .then(tokens => {\n          xhr.setRequestHeader('Authorization', `Bearer ${tokens.accessToken}`)\n          sendXhr()\n        })\n        .catch(() => sendXhr())\n    } else {\n      sendXhr()\n    }\n\n    function sendXhr() {\n      if (onProgress) {\n        xhr.upload.addEventListener('progress', (e) => {\n          if (e.lengthComputable) onProgress(Math.round((e.loaded / e.total) * 100))\n        })\n      }\n\n      xhr.addEventListener('load', () => {\n        if (xhr.status >= 200 && xhr.status < 300) {\n          try { resolve(JSON.parse(xhr.responseText)) } catch { resolve({}) }\n        } else {\n          reject({ code: `HTTP_${xhr.status}`, message: xhr.statusText } as WidgetError)\n        }\n      })\n\n      xhr.addEventListener('error', () => {\n        reject({ code: 'NETWORK_ERROR', message: 'Network error during upload' } as WidgetError)\n      })\n\n      const form = new FormData()\n      form.append('file', file)\n      xhr.send(form)\n    }\n  })\n}\n","import { widgetFetch, uploadWithProgress, configureWidgetClient, setOidcTokenProvider } from './ofetch-client'\nimport type { SubmitTicketData, TicketResult, TrackedTicketResult, PublicReply } from './types'\n\n// Re-export client configuration\nexport { configureWidgetClient as configureClient, setOidcTokenProvider }\n\n// Legacy compat — setBearerToken is no longer needed (ofetch interceptor handles it)\nexport function setBearerToken(_token: string | null) {\n  // No-op: token is now fetched per-request via oidcTokenProvider\n}\n\nfunction generateIdempotencyKey(): string {\n  return crypto.randomUUID()\n}\n\n// ── JSON:API response shape ──────────────────────────────────────────────────\n\ninterface ApiResponse<T> {\n  responseCode: string\n  responseMessage: string\n  httpCode: number\n  data: T\n  meta?: Record<string, unknown>\n  included?: unknown[]\n}\n\n// ── Ticket Submission ────────────────────────────────────────────────────────\n\nexport async function submitTicket(projectId: string, data: SubmitTicketData): Promise<TicketResult> {\n  const res = await widgetFetch<ApiResponse<{ id: string; attributes: { ticketNumber: string; status: string } }> & { meta?: { trackingToken?: string } }>(\n    `/projects/${projectId}/tickets`,\n    {\n      method: 'POST',\n      body: {\n        title: data.title,\n        description: data.description,\n        priority: data.priority,\n        categoryId: data.categoryId,\n        email: data.email,\n        clientMetadata: data.clientMetadata,\n      },\n      headers: { 'Idempotency-Key': generateIdempotencyKey() },\n    },\n  )\n\n  return {\n    id: res.data.id,\n    ticketNumber: res.data.attributes.ticketNumber,\n    trackingToken: res.meta?.trackingToken as string | undefined,\n    status: res.data.attributes.status,\n  }\n}\n\n// ── Tracking ─────────────────────────────────────────────────────────────────\n\nexport async function trackTicket(token: string): Promise<TrackedTicketResult> {\n  const res = await widgetFetch<ApiResponse<{ id: string; attributes: { ticketNumber: string; title: string; status: string; priority: string; createdAt: string } }>>(`/tickets/track?token=${encodeURIComponent(token)}`)\n\n  const included = (res.included ?? []) as Array<{ id: string; type: string; attributes: Record<string, unknown> }>\n\n  return {\n    id: res.data.id,\n    ticketNumber: res.data.attributes.ticketNumber,\n    title: res.data.attributes.title,\n    status: res.data.attributes.status,\n    priority: res.data.attributes.priority,\n    createdAt: res.data.attributes.createdAt,\n    replies: included\n      .filter(i => i.type === 'public-reply')\n      .map(i => ({\n        id: i.id,\n        body: i.attributes.body as string,\n        authorName: i.attributes.authorName as string,\n        isStaff: i.attributes.isStaff as boolean,\n        createdAt: i.attributes.createdAt as string,\n      })),\n  }\n}\n\nexport async function submitTrackingReply(token: string, body: string): Promise<void> {\n  await widgetFetch('/tickets/track/reply', {\n    method: 'POST',\n    body: { trackingToken: token, body },\n  })\n}\n\n// ── Categories ───────────────────────────────────────────────────────────────\n\nexport interface CategoryItem {\n  id: string\n  name: string\n  parentId?: string\n  hasChildren: boolean\n}\n\nexport async function getCategories(projectId: string, parentId?: string | null): Promise<CategoryItem[]> {\n  const params = new URLSearchParams({ 'filter[active]': 'true' })\n  if (parentId === null || parentId === undefined) params.set('filter[parentId]', 'root')\n  else params.set('filter[parentId]', parentId)\n\n  const res = await widgetFetch<ApiResponse<Array<{ id: string; attributes: { name: string; parentId?: string; hasChildren: boolean } }>>>(\n    `/projects/${projectId}/categories?${params}`,\n  )\n  const items = Array.isArray(res.data) ? res.data : []\n  return items.map(c => ({\n    id: c.id,\n    name: c.attributes.name,\n    parentId: c.attributes.parentId,\n    hasChildren: c.attributes.hasChildren,\n  }))\n}\n\nexport async function closeTicket(ticketId: string): Promise<void> {\n  await widgetFetch(`/tickets/${ticketId}/status`, {\n    method: 'PUT',\n    body: { status: 'resolved' },\n  })\n}\n\n// ── Attachments ──────────────────────────────────────────────────────────────\n\nexport interface AttachmentMeta {\n  id: string\n  fileName: string\n  contentType: string\n  fileSize: number\n  downloadUrl?: string\n  downloadUrlExpiresAt?: string\n}\n\nexport function uploadAttachment(\n  ticketId: string,\n  file: File,\n  onProgress?: (percent: number) => void,\n): Promise<AttachmentMeta> {\n  return uploadWithProgress(`/api/v1/tickets/${ticketId}/attachments`, file, onProgress) as Promise<AttachmentMeta>\n}\n\nexport function uploadReplyAttachment(\n  ticketId: string,\n  replyId: string,\n  file: File,\n  onProgress?: (percent: number) => void,\n): Promise<AttachmentMeta> {\n  return uploadWithProgress(`/api/v1/tickets/${ticketId}/replies/${replyId}/attachments`, file, onProgress) as Promise<AttachmentMeta>\n}\n\nexport async function getAttachmentDownloadUrl(attachmentId: string): Promise<{ downloadUrl: string; expiresAt: string }> {\n  return widgetFetch(`/attachments/${attachmentId}/download`)\n}\n\n// ── Ticket Detail ────────────────────────────────────────────────────────────\n\nexport interface TicketDetail {\n  id: string\n  ticketNumber: string\n  title: string\n  description?: string\n  status: string\n  priority: string\n  createdAt: string\n  replies: PublicReply[]\n  attachments: AttachmentMeta[]\n}\n\nexport async function getTicketDetail(ticketId: string, includeMedia = true): Promise<TicketDetail> {\n  const include = includeMedia ? '?include=media' : ''\n  const res = await widgetFetch<ApiResponse<{\n    id: string\n    attributes: {\n      ticketNumber: string\n      title: string\n      description?: string\n      status: string\n      priority: string\n      timestamps: { createdAt: string }\n    }\n  }>>(`/tickets/${ticketId}${include}`)\n\n  const included = (res.included ?? []) as Array<{ id: string; type: string; attributes: Record<string, unknown> }>\n\n  const replies = included\n    .filter(i => i.type === 'ticket-reply')\n    .map(i => ({\n      id: i.id,\n      body: i.attributes.body as string,\n      authorName: i.attributes.authorName as string ?? 'Anonymous',\n      isStaff: i.attributes.isStaff as boolean ?? false,\n      createdAt: (i.attributes.timestamps as Record<string, string>)?.createdAt ?? i.attributes.createdAt as string ?? '',\n    }))\n\n  const attachments = included\n    .filter(i => i.type === 'attachment')\n    .map(i => ({\n      id: i.id,\n      fileName: i.attributes.fileName as string,\n      contentType: i.attributes.contentType as string,\n      fileSize: i.attributes.fileSize as number,\n      downloadUrl: i.attributes.downloadUrl as string | undefined,\n      downloadUrlExpiresAt: i.attributes.downloadUrlExpiresAt as string | undefined,\n    }))\n\n  return {\n    id: res.data.id,\n    ticketNumber: res.data.attributes.ticketNumber,\n    title: res.data.attributes.title,\n    description: res.data.attributes.description,\n    status: res.data.attributes.status,\n    priority: res.data.attributes.priority,\n    createdAt: res.data.attributes.timestamps?.createdAt ?? '',\n    replies,\n    attachments,\n  }\n}\n\nexport async function submitReply(ticketId: string, body: string): Promise<{ id: string }> {\n  const res = await widgetFetch<ApiResponse<{ id: string }>>(`/tickets/${ticketId}/replies`, {\n    method: 'POST',\n    body: { body, isInternal: false },\n  })\n  return { id: res.data.id }\n}\n\n// ── My Tickets ───────────────────────────────────────────────────────────────\n\nexport interface WidgetUser {\n  userId: string\n  email: string\n  displayName: string\n}\n\nexport async function resolveWidgetUser(projectId: string, email: string): Promise<WidgetUser | null> {\n  try {\n    return await widgetFetch<WidgetUser>(`/projects/${projectId}/widget-users?email=${encodeURIComponent(email)}`)\n  } catch {\n    return null\n  }\n}\n\nexport interface TicketListItem {\n  id: string\n  ticketNumber: string\n  title: string\n  status: string\n  priority: string\n  createdAt: string\n}\n\nexport async function listMyTickets(\n  projectId: string,\n  userId: string,\n  page = 1,\n  pageSize = 20,\n): Promise<TicketListItem[]> {\n  const params = new URLSearchParams({\n    'filter[createdBy]': userId,\n    'sort': '-created_at',\n    'page[number]': String(page),\n    'page[size]': String(pageSize),\n  })\n\n  const res = await widgetFetch<ApiResponse<Array<{\n    id: string\n    attributes: {\n      ticketNumber: string\n      title: string\n      status: string\n      priority: string\n      timestamps: { createdAt: string }\n    }\n  }>>>(`/projects/${projectId}/tickets?${params}`)\n\n  const items = Array.isArray(res.data) ? res.data : []\n  return items.map(t => ({\n    id: t.id,\n    ticketNumber: t.attributes.ticketNumber,\n    title: t.attributes.title,\n    status: t.attributes.status,\n    priority: t.attributes.priority,\n    createdAt: t.attributes.timestamps?.createdAt ?? '',\n  }))\n}\n","export const en: Record<string, string> = {\n  'widget.title': 'Support',\n  'widget.newTicket': 'New Ticket',\n  'widget.trackTicket': 'Track Ticket',\n  'form.title': 'Title',\n  'form.titlePlaceholder': 'Brief summary of your issue',\n  'form.description': 'Description',\n  'form.descriptionPlaceholder': 'Describe your issue in detail...',\n  'form.email': 'Email',\n  'form.emailPlaceholder': 'your@email.com',\n  'form.priority': 'Priority',\n  'form.priorityLow': 'Low',\n  'form.priorityMedium': 'Medium',\n  'form.priorityHigh': 'High',\n  'form.priorityUrgent': 'Urgent',\n  'form.category': 'Category',\n  'form.categoryNone': 'Select a category',\n  'form.submit': 'Submit Ticket',\n  'form.submitting': 'Submitting...',\n  'form.cancel': 'Cancel',\n  'form.attachment': 'Attach files',\n  'success.title': 'Ticket Submitted!',\n  'success.ticketNumber': 'Ticket #',\n  'success.trackingToken': 'Your tracking token:',\n  'success.trackingHint': 'Save this token to track your ticket status.',\n  'success.copyToken': 'Copy Token',\n  'success.copied': 'Copied!',\n  'success.close': 'Close',\n  'success.trackNow': 'Track Ticket',\n  'tracker.title': 'Track Your Ticket',\n  'tracker.tokenPlaceholder': 'Enter your tracking token (trk_...)',\n  'tracker.submit': 'Track',\n  'tracker.tracking': 'Tracking...',\n  'tracker.status': 'Status',\n  'tracker.priority': 'Priority',\n  'tracker.created': 'Created',\n  'tracker.replies': 'Replies',\n  'tracker.noReplies': 'No replies yet.',\n  'tracker.replyPlaceholder': 'Write a reply...',\n  'tracker.sendReply': 'Send Reply',\n  'tracker.sending': 'Sending...',\n  'tracker.back': 'Back',\n  'tracker.staff': 'Staff',\n  'error.generic': 'Something went wrong. Please try again.',\n  'error.network': 'Network error. Check your connection.',\n  'error.tokenInvalid': 'Invalid or expired tracking token.',\n  'error.required': 'This field is required.',\n  'error.emailInvalid': 'Please enter a valid email address.',\n  'error.titleMin': 'Title must be at least 5 characters.',\n  'portal.title': 'Support Portal',\n  'portal.myTickets': 'My Tickets',\n  'portal.noTickets': 'No tickets yet.',\n  'portal.newTicket': 'New Ticket',\n  'widget.close': 'Close',\n  'menu.newTicket': 'Submit a Ticket',\n  'menu.newTicketDesc': 'Create a new support request',\n  'menu.myTickets': 'My Tickets',\n  'menu.myTicketsDesc': 'View and manage your tickets',\n  'menu.trackTicket': 'Track a Ticket',\n  'menu.trackTicketDesc': 'Check status with your tracking token',\n  'menu.knowledgeBase': 'Knowledge Base',\n  'menu.knowledgeBaseDesc': 'Browse help articles and guides',\n  'menu.myTicketsPlaceholder': 'Sign in to view your tickets.',\n  'menu.trackPlaceholder': 'Ticket tracking is coming soon.',\n  'menu.kbPlaceholder': 'Knowledge base is coming soon.',\n  'menu.preferences': 'Preferences',\n  'menu.preferencesDesc': 'Language and appearance settings',\n  'prefs.title': 'Preferences',\n  'prefs.language': 'Language',\n  'prefs.theme': 'Theme',\n  'prefs.light': 'Light',\n  'prefs.dark': 'Dark',\n  'prefs.auto': 'System',\n  'branding.poweredBy': 'Powered by',\n  'attach.dropzone': 'Drop files here or click to browse',\n  'attach.dropzoneActive': 'Drop files here',\n  'attach.maxFiles': 'Maximum {max} files',\n  'attach.remove': 'Remove',\n  'attach.uploading': 'Uploading files...',\n  'attach.uploadProgress': 'Uploading {name}... {percent}%',\n  'attach.invalidType': 'File type not allowed',\n  'attach.tooLarge': 'File exceeds maximum size',\n  'attach.tooMany': 'Maximum number of files reached',\n  'attach.download': 'Download',\n  'mytickets.title': 'My Tickets',\n  'mytickets.emailPrompt': 'Enter your email to view your tickets',\n  'mytickets.emailPlaceholder': 'your@email.com',\n  'mytickets.rememberMe': 'Remember me',\n  'mytickets.lookup': 'Find My Tickets',\n  'mytickets.lookingUp': 'Looking up...',\n  'mytickets.noTickets': 'No tickets yet.',\n  'mytickets.submitFirst': 'Submit your first ticket',\n  'mytickets.noAccount': 'No tickets found for this email.',\n  'detail.description': 'Description',\n  'detail.attachments': 'Attachments',\n  'detail.noAttachments': 'No attachments',\n  'detail.replies': 'Conversation',\n  'detail.noReplies': 'No replies yet.',\n  'detail.replyPlaceholder': 'Write a reply...',\n  'detail.sendReply': 'Send',\n  'detail.sending': 'Sending...',\n  'detail.staff': 'Staff',\n  'detail.you': 'You',\n  'detail.loading': 'Loading ticket...',\n  'track.title': 'Track a Ticket',\n  'track.tokenPlaceholder': 'Enter tracking token (trk_...)',\n  'track.submit': 'Track',\n  'track.tracking': 'Tracking...',\n  'track.recentTickets': 'Recent Tickets',\n  'track.invalidToken': 'Invalid or expired tracking token.',\n  'prefs.clearEmail': 'Clear saved email',\n  'prefs.emailCleared': 'Email cleared',\n  'auth.login': 'Login',\n  'auth.logout': 'Logout',\n  'auth.sessionExpired': 'Session expired. Please log in again.',\n  'prefs.accentColor': 'Accent Color',\n  'form.categoryPlaceholder': 'Select a category',\n  'form.categoryBack': 'Back',\n  'form.categorySelected': 'Category',\n  'diag.title': 'Share diagnostic info',\n  'diag.hint': 'Help us resolve your issue faster',\n  'diag.screenResolution': 'Screen resolution',\n  'diag.deviceType': 'Device type',\n  'diag.timezone': 'Timezone',\n  'diag.referrerUrl': 'Referrer URL',\n  'diag.language': 'Browser language',\n  'diag.platform': 'Platform',\n  'detail.resolve': 'Mark as Resolved',\n  'detail.resolving': 'Resolving...',\n  'detail.resolved': 'Resolved',\n  'detail.sla': 'SLA',\n}\n","export const ar: Record<string, string> = {\n  'widget.title': 'الدعم',\n  'widget.newTicket': 'تذكرة جديدة',\n  'widget.trackTicket': 'تتبع التذكرة',\n  'form.title': 'العنوان',\n  'form.titlePlaceholder': 'ملخص موجز لمشكلتك',\n  'form.description': 'الوصف',\n  'form.descriptionPlaceholder': 'صف مشكلتك بالتفصيل...',\n  'form.email': 'البريد الإلكتروني',\n  'form.emailPlaceholder': 'your@email.com',\n  'form.priority': 'الأولوية',\n  'form.priorityLow': 'منخفضة',\n  'form.priorityMedium': 'متوسطة',\n  'form.priorityHigh': 'عالية',\n  'form.priorityUrgent': 'عاجلة',\n  'form.category': 'الفئة',\n  'form.categoryNone': 'اختر فئة',\n  'form.submit': 'إرسال التذكرة',\n  'form.submitting': 'جارِ الإرسال...',\n  'form.cancel': 'إلغاء',\n  'form.attachment': 'إرفاق ملفات',\n  'success.title': 'تم إرسال التذكرة!',\n  'success.ticketNumber': 'تذكرة #',\n  'success.trackingToken': 'رمز التتبع الخاص بك:',\n  'success.trackingHint': 'احفظ هذا الرمز لتتبع حالة تذكرتك.',\n  'success.copyToken': 'نسخ الرمز',\n  'success.copied': 'تم النسخ!',\n  'success.close': 'إغلاق',\n  'success.trackNow': 'تتبع التذكرة',\n  'tracker.title': 'تتبع تذكرتك',\n  'tracker.tokenPlaceholder': 'أدخل رمز التتبع الخاص بك (trk_...)',\n  'tracker.submit': 'تتبع',\n  'tracker.tracking': 'جارِ التتبع...',\n  'tracker.status': 'الحالة',\n  'tracker.priority': 'الأولوية',\n  'tracker.created': 'تاريخ الإنشاء',\n  'tracker.replies': 'الردود',\n  'tracker.noReplies': 'لا توجد ردود بعد.',\n  'tracker.replyPlaceholder': 'اكتب رداً...',\n  'tracker.sendReply': 'إرسال الرد',\n  'tracker.sending': 'جارِ الإرسال...',\n  'tracker.back': 'رجوع',\n  'tracker.staff': 'فريق الدعم',\n  'error.generic': 'حدث خطأ ما. يرجى المحاولة مرة أخرى.',\n  'error.network': 'خطأ في الشبكة. تحقق من اتصالك.',\n  'error.tokenInvalid': 'رمز التتبع غير صالح أو منتهي الصلاحية.',\n  'error.required': 'هذا الحقل مطلوب.',\n  'error.emailInvalid': 'يرجى إدخال بريد إلكتروني صالح.',\n  'error.titleMin': 'يجب أن يكون العنوان 5 أحرف على الأقل.',\n  'portal.title': 'بوابة الدعم',\n  'portal.myTickets': 'تذاكري',\n  'portal.noTickets': 'لا توجد تذاكر بعد.',\n  'portal.newTicket': 'تذكرة جديدة',\n  'widget.close': 'إغلاق',\n  'menu.newTicket': 'إرسال تذكرة',\n  'menu.newTicketDesc': 'إنشاء طلب ��عم جديد',\n  'menu.myTickets': 'تذاكري',\n  'menu.myTicketsDesc': 'عرض وإدارة تذاكرك',\n  'menu.trackTicket': 'تتبع تذكرة',\n  'menu.trackTicketDesc': 'تحقق من الحالة باستخدام رمز التتبع',\n  'menu.knowledgeBase': 'قاعدة المعرفة',\n  'menu.knowledgeBaseDesc': 'تصفح مقالات المساعدة والأدلة',\n  'menu.myTicketsPlaceholder': 'سجّل الدخول ��عرض تذاكرك.',\n  'menu.trackPlaceholder': 'تتبع التذاكر قريبًا.',\n  'menu.kbPlaceholder': 'قاعدة المعرفة قريبًا.',\n  'menu.preferences': 'التفضيلات',\n  'menu.preferencesDesc': 'إعدادات اللغة والمظهر',\n  'prefs.title': 'التفضيلات',\n  'prefs.language': 'اللغة',\n  'prefs.theme': 'المظهر',\n  'prefs.light': 'فاتح',\n  'prefs.dark': 'داكن',\n  'prefs.auto': 'النظام',\n  'branding.poweredBy': 'مدعوم من',\n  'attach.dropzone': 'اسحب الملفات هنا أو انقر للتصفح',\n  'attach.dropzoneActive': 'أفلت الملفات هنا',\n  'attach.maxFiles': 'بحد أقصى {max} ملفات',\n  'attach.remove': 'إزالة',\n  'attach.uploading': 'جارِ رفع الملفات...',\n  'attach.uploadProgress': 'جارِ رفع {name}... {percent}%',\n  'attach.invalidType': 'نوع الملف غير مسموح',\n  'attach.tooLarge': 'حجم الملف يتجاوز الحد الأقصى',\n  'attach.tooMany': 'تم الوصول للحد الأقصى لعدد الملفات',\n  'attach.download': 'تحميل',\n  'mytickets.title': 'تذاكري',\n  'mytickets.emailPrompt': 'أدخل بريدك الإلكتروني لعرض تذاكرك',\n  'mytickets.emailPlaceholder': 'your@email.com',\n  'mytickets.rememberMe': 'تذكرني',\n  'mytickets.lookup': 'البحث عن تذاكري',\n  'mytickets.lookingUp': 'جارِ البحث...',\n  'mytickets.noTickets': 'لا توجد تذاكر بعد.',\n  'mytickets.submitFirst': 'أرسل تذكرتك الأولى',\n  'mytickets.noAccount': 'لم يتم العثور على تذاكر لهذا البريد.',\n  'detail.description': 'الوصف',\n  'detail.attachments': 'المرفقات',\n  'detail.noAttachments': 'لا توجد مرفقات',\n  'detail.replies': 'المحادثة',\n  'detail.noReplies': 'لا توجد ردود بعد.',\n  'detail.replyPlaceholder': 'اكتب رداً...',\n  'detail.sendReply': 'إرسال',\n  'detail.sending': 'جارِ الإرسال...',\n  'detail.staff': 'فريق الدعم',\n  'detail.you': 'أنت',\n  'detail.loading': 'جارِ تحميل التذكرة...',\n  'track.title': 'تتبع تذكرة',\n  'track.tokenPlaceholder': 'أدخل رمز التتبع (trk_...)',\n  'track.submit': 'تتبع',\n  'track.tracking': 'جارِ التتبع...',\n  'track.recentTickets': 'التذاكر الأخيرة',\n  'track.invalidToken': 'رمز التتبع غير صالح أو منتهي.',\n  'prefs.clearEmail': 'مسح البريد المحفوظ',\n  'prefs.emailCleared': 'تم مسح البريد',\n  'auth.login': 'تسجيل الدخول',\n  'auth.logout': 'تسجيل الخروج',\n  'auth.sessionExpired': 'انتهت الجلسة. يرجى تسجيل الدخول مرة أخرى.',\n  'prefs.accentColor': 'لون التمييز',\n  'form.categoryPlaceholder': 'اختر فئة',\n  'form.categoryBack': 'رجوع',\n  'form.categorySelected': 'الفئة',\n  'diag.title': 'مشاركة معلومات التشخيص',\n  'diag.hint': 'ساعدنا في حل مشكلتك بشكل أسرع',\n  'diag.screenResolution': 'دقة الشاشة',\n  'diag.deviceType': 'نوع الجهاز',\n  'diag.timezone': 'المنطقة الزمنية',\n  'diag.referrerUrl': 'رابط المصدر',\n  'diag.language': 'لغة المتصفح',\n  'diag.platform': 'المنصة',\n  'detail.resolve': 'تحديد كمحلول',\n  'detail.resolving': 'جارِ الحل...',\n  'detail.resolved': 'محلول',\n  'detail.sla': 'اتفاقية الخدمة',\n}\n","import type { ThemeConfig } from './types'\n\nconst DEFAULT_THEME: Required<Omit<ThemeConfig, 'logo' | 'brandName' | 'hideBranding'>> & { logo?: string; brandName?: string; hideBranding?: boolean } = {\n  primaryColor: '#42b983',\n  mode: 'light',\n  borderRadius: '8px',\n  fontFamily: 'inherit',\n  zIndex: 9999,\n}\n\nfunction resolveMode(mode: ThemeConfig['mode']): 'light' | 'dark' {\n  if (mode === 'auto') {\n    if (typeof window !== 'undefined' && window.matchMedia?.('(prefers-color-scheme: dark)').matches) {\n      return 'dark'\n    }\n    return 'light'\n  }\n  return mode ?? 'light'\n}\n\nexport function themeToVars(theme: ThemeConfig = {}): string {\n  const t = { ...DEFAULT_THEME, ...theme, mode: resolveMode(theme.mode ?? DEFAULT_THEME.mode) }\n  const hsl = hexToHsl(t.primaryColor)\n  const lightL = Math.min(hsl.l + 30, 95)\n  const darkL = Math.max(hsl.l - 15, 10)\n  return [\n    `--rqd-primary: ${t.primaryColor}`,\n    `--rqd-primary-h: ${hsl.h}`,\n    `--rqd-primary-s: ${hsl.s}%`,\n    `--rqd-primary-l: ${hsl.l}%`,\n    `--rqd-primary-light: hsl(${hsl.h}, ${hsl.s}%, ${lightL}%)`,\n    `--rqd-primary-dark: hsl(${hsl.h}, ${hsl.s}%, ${darkL}%)`,\n    `--rqd-radius: ${t.borderRadius}`,\n    `--rqd-font: ${t.fontFamily}`,\n    `--rqd-z: ${t.zIndex}`,\n    `--rqd-bg: ${t.mode === 'dark' ? '#1a1a2e' : '#ffffff'}`,\n    `--rqd-bg-secondary: ${t.mode === 'dark' ? '#16213e' : '#f8f9fa'}`,\n    `--rqd-text: ${t.mode === 'dark' ? '#e0e0e0' : '#1a1a2e'}`,\n    `--rqd-text-secondary: ${t.mode === 'dark' ? '#a0a0b0' : '#6c757d'}`,\n    `--rqd-border: ${t.mode === 'dark' ? '#2a2a4a' : '#e0e0e0'}`,\n    `--rqd-input-bg: ${t.mode === 'dark' ? '#0f3460' : '#ffffff'}`,\n    `--rqd-shadow: ${t.mode === 'dark' ? '0 8px 32px rgba(0,0,0,0.4)' : '0 8px 32px rgba(0,0,0,0.12)'}`,\n  ].join('; ')\n}\n\nfunction hexToHsl(hex: string): { h: number; s: number; l: number } {\n  const result = /^#?([a-f\\d]{2})([a-f\\d]{2})([a-f\\d]{2})$/i.exec(hex)\n  if (!result) return { h: 160, s: 51, l: 49 }\n\n  const r = parseInt(result[1], 16) / 255\n  const g = parseInt(result[2], 16) / 255\n  const b = parseInt(result[3], 16) / 255\n\n  const max = Math.max(r, g, b)\n  const min = Math.min(r, g, b)\n  let h = 0\n  let s = 0\n  const l = (max + min) / 2\n\n  if (max !== min) {\n    const d = max - min\n    s = l > 0.5 ? d / (2 - max - min) : d / (max + min)\n    if (max === r) h = ((g - b) / d + (g < b ? 6 : 0)) / 6\n    else if (max === g) h = ((b - r) / d + 2) / 6\n    else h = ((r - g) / d + 4) / 6\n  }\n\n  return {\n    h: Math.round(h * 360),\n    s: Math.round(s * 100),\n    l: Math.round(l * 100),\n  }\n}\n\nexport function getWidgetStyles(): string {\n  return WIDGET_CSS\n}\n\nconst WIDGET_CSS = `:host { all: initial; }\n.rqd-root { font-family: var(--rqd-font, -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, sans-serif); font-size: 14px; line-height: 1.5; color: var(--rqd-text); -webkit-font-smoothing: antialiased; }\n.rqd-fab { position: fixed; bottom: 20px; width: 56px; height: 56px; border-radius: 50%; background: var(--rqd-primary); color: #fff; border: none; cursor: pointer; display: flex; align-items: center; justify-content: center; box-shadow: 0 4px 16px rgba(0,0,0,0.2); transition: transform 0.2s, box-shadow 0.2s; pointer-events: auto; z-index: var(--rqd-z, 9999); }\n.rqd-fab:hover { transform: scale(1.08); box-shadow: 0 6px 20px rgba(0,0,0,0.25); }\n.rqd-fab.rqd-bottom-right { right: 20px; }\n.rqd-fab.rqd-bottom-left { left: 20px; }\n.rqd-fab svg { width: 24px; height: 24px; fill: currentColor; }\n.rqd-panel { position: fixed; bottom: 88px; width: 380px; max-height: calc(100vh - 120px); background: var(--rqd-bg); border-radius: var(--rqd-radius); box-shadow: var(--rqd-shadow); overflow: hidden; display: flex; flex-direction: column; pointer-events: auto; animation: rqd-slide-up 0.25s ease-out; border: 1px solid var(--rqd-border); }\n.rqd-panel.rqd-bottom-right { right: 20px; }\n.rqd-panel.rqd-bottom-left { left: 20px; }\n.rqd-panel.rqd-hidden { display: none; }\n@keyframes rqd-slide-up { from { opacity: 0; transform: translateY(16px); } to { opacity: 1; transform: translateY(0); } }\n.rqd-header { display: flex; align-items: center; justify-content: space-between; padding: 16px; background: var(--rqd-primary); color: #fff; }\n.rqd-header-title { font-size: 16px; font-weight: 600; }\n.rqd-header-close { background: none; border: none; color: #fff; cursor: pointer; width: 28px; height: 28px; display: flex; align-items: center; justify-content: center; border-radius: 50%; transition: background 0.15s; }\n.rqd-header-close:hover { background: rgba(255,255,255,0.2); }\n.rqd-tabs { display: flex; border-bottom: 1px solid var(--rqd-border); }\n.rqd-tab { flex: 1; padding: 10px; text-align: center; background: none; border: none; cursor: pointer; font-size: 13px; font-weight: 500; color: var(--rqd-text-secondary); border-bottom: 2px solid transparent; transition: color 0.15s, border-color 0.15s; }\n.rqd-tab.rqd-active { color: var(--rqd-primary); border-bottom-color: var(--rqd-primary); }\n.rqd-body { flex: 1; overflow-y: auto; padding: 16px; }\n.rqd-form-group { margin-bottom: 14px; }\n.rqd-label { display: block; font-size: 13px; font-weight: 500; margin-bottom: 4px; color: var(--rqd-text); }\n.rqd-input, .rqd-textarea, .rqd-select { width: 100%; padding: 8px 12px; border: 1px solid var(--rqd-border); border-radius: calc(var(--rqd-radius, 8px) / 2); font-size: 14px; font-family: inherit; background: var(--rqd-input-bg); color: var(--rqd-text); outline: none; transition: border-color 0.15s; box-sizing: border-box; }\n.rqd-input:focus, .rqd-textarea:focus, .rqd-select:focus { border-color: var(--rqd-primary); }\n.rqd-textarea { resize: vertical; min-height: 80px; }\n.rqd-error-text { color: #e74c3c; font-size: 12px; margin-top: 2px; }\n.rqd-btn { width: 100%; padding: 10px; border: none; border-radius: calc(var(--rqd-radius, 8px) / 2); font-size: 14px; font-weight: 600; cursor: pointer; transition: opacity 0.15s; }\n.rqd-btn:disabled { opacity: 0.6; cursor: not-allowed; }\n.rqd-btn-primary { background: var(--rqd-primary); color: #fff; }\n.rqd-btn-primary:hover:not(:disabled) { opacity: 0.9; }\n.rqd-btn-secondary { background: transparent; color: var(--rqd-primary); border: 1px solid var(--rqd-primary); }\n.rqd-success { text-align: center; padding: 24px 0; }\n.rqd-success-icon { font-size: 48px; margin-bottom: 12px; }\n.rqd-success h3 { margin: 0 0 8px; font-size: 18px; color: var(--rqd-text); }\n.rqd-token-box { background: var(--rqd-bg-secondary); border: 1px solid var(--rqd-border); border-radius: calc(var(--rqd-radius, 8px) / 2); padding: 8px 12px; font-family: monospace; font-size: 12px; word-break: break-all; margin: 8px 0; color: var(--rqd-text); }\n.rqd-ticket-info { background: var(--rqd-bg-secondary); border-radius: calc(var(--rqd-radius, 8px) / 2); padding: 12px; margin-bottom: 12px; }\n.rqd-ticket-row { display: flex; justify-content: space-between; margin-bottom: 4px; font-size: 13px; }\n.rqd-ticket-label { color: var(--rqd-text-secondary); }\n.rqd-badge { display: inline-block; padding: 2px 8px; border-radius: 12px; font-size: 11px; font-weight: 600; background: var(--rqd-primary-light); color: var(--rqd-primary-dark); }\n.rqd-reply { padding: 10px 0; border-bottom: 1px solid var(--rqd-border); }\n.rqd-reply:last-child { border-bottom: none; }\n.rqd-reply-header { display: flex; justify-content: space-between; font-size: 12px; color: var(--rqd-text-secondary); margin-bottom: 4px; }\n.rqd-reply-staff { color: var(--rqd-primary); font-weight: 600; }\n.rqd-reply-body { font-size: 14px; white-space: pre-wrap; }\n.rqd-inline { pointer-events: auto; background: var(--rqd-bg); border: 1px solid var(--rqd-border); border-radius: var(--rqd-radius); overflow: hidden; }\n.rqd-inline .rqd-body { max-height: none; }\n:host([dir=\"rtl\"]) .rqd-root { direction: rtl; text-align: right; }\n:host([dir=\"rtl\"]) .rqd-fab.rqd-bottom-right { right: auto; left: 20px; }\n:host([dir=\"rtl\"]) .rqd-fab.rqd-bottom-left { left: auto; right: 20px; }\n:host([dir=\"rtl\"]) .rqd-panel.rqd-bottom-right { right: auto; left: 20px; }\n:host([dir=\"rtl\"]) .rqd-panel.rqd-bottom-left { left: auto; right: 20px; }\n.rqd-menu { display: flex; flex-direction: column; gap: 6px; }\n.rqd-menu-item { display: flex; align-items: center; gap: 14px; width: 100%; padding: 14px 12px; background: var(--rqd-bg-secondary); border: 1px solid transparent; border-radius: calc(var(--rqd-radius, 8px) / 1.5); cursor: pointer; text-align: start; transition: border-color 0.15s, background 0.15s, transform 0.1s; font-family: inherit; color: var(--rqd-text); }\n.rqd-menu-item:hover { border-color: var(--rqd-primary); background: var(--rqd-bg); transform: translateY(-1px); }\n.rqd-menu-icon { width: 42px; height: 42px; display: flex; align-items: center; justify-content: center; border-radius: calc(var(--rqd-radius, 8px) / 2); background: var(--rqd-primary-light); color: var(--rqd-primary-dark); flex-shrink: 0; }\n.rqd-menu-text { display: flex; flex-direction: column; gap: 2px; min-width: 0; }\n.rqd-menu-label { font-size: 14px; font-weight: 600; line-height: 1.3; }\n.rqd-menu-desc { font-size: 12px; color: var(--rqd-text-secondary); line-height: 1.3; }\n.rqd-placeholder { display: flex; flex-direction: column; align-items: center; justify-content: center; gap: 12px; padding: 40px 16px; color: var(--rqd-text-secondary); text-align: center; }\n.rqd-placeholder p { margin: 0; font-size: 14px; }\n.rqd-header-brand { display: flex; align-items: center; gap: 8px; min-width: 0; }\n.rqd-header-logo { width: 24px; height: 24px; border-radius: 4px; object-fit: contain; flex-shrink: 0; }\n.rqd-footer { display: flex; align-items: center; justify-content: center; gap: 4px; padding: 8px 16px; border-top: 1px solid var(--rqd-border); font-size: 11px; color: var(--rqd-text-secondary); }\n.rqd-footer a { color: var(--rqd-text-secondary); text-decoration: none; font-weight: 600; transition: color 0.15s; }\n.rqd-footer a:hover { color: var(--rqd-primary); }\n.rqd-prefs { display: flex; flex-direction: column; gap: 16px; }\n.rqd-prefs-group { display: flex; flex-direction: column; gap: 6px; }\n.rqd-prefs-label { font-size: 13px; font-weight: 600; color: var(--rqd-text); }\n.rqd-prefs-options { display: flex; gap: 6px; }\n.rqd-prefs-option { flex: 1; padding: 8px 12px; background: var(--rqd-bg-secondary); border: 1px solid var(--rqd-border); border-radius: calc(var(--rqd-radius, 8px) / 2); cursor: pointer; text-align: center; font-size: 13px; font-family: inherit; color: var(--rqd-text); transition: border-color 0.15s, background 0.15s; }\n.rqd-prefs-option:hover { border-color: var(--rqd-primary); }\n.rqd-prefs-option.rqd-active { border-color: var(--rqd-primary); background: var(--rqd-primary-light); color: var(--rqd-primary-dark); font-weight: 600; }\n.rqd-dropzone { border: 2px dashed var(--rqd-border); border-radius: calc(var(--rqd-radius, 8px) / 2); padding: 16px; text-align: center; cursor: pointer; transition: border-color 0.15s, background 0.15s; color: var(--rqd-text-secondary); font-size: 13px; margin-bottom: 14px; }\n.rqd-dropzone:hover { border-color: var(--rqd-primary); }\n.rqd-dropzone.rqd-dropzone-active { border-color: var(--rqd-primary); background: var(--rqd-primary-light); color: var(--rqd-primary-dark); }\n.rqd-file-list { display: flex; flex-direction: column; gap: 6px; margin-bottom: 14px; }\n.rqd-file-item { display: flex; align-items: center; justify-content: space-between; padding: 8px 10px; background: var(--rqd-bg-secondary); border-radius: calc(var(--rqd-radius, 8px) / 2); font-size: 13px; }\n.rqd-file-item-info { display: flex; flex-direction: column; gap: 1px; min-width: 0; }\n.rqd-file-item-name { font-weight: 500; white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }\n.rqd-file-item-size { font-size: 11px; color: var(--rqd-text-secondary); }\n.rqd-file-remove { background: none; border: none; color: var(--rqd-text-secondary); cursor: pointer; padding: 4px; font-size: 16px; line-height: 1; flex-shrink: 0; }\n.rqd-file-remove:hover { color: #e74c3c; }\n.rqd-progress { width: 100%; height: 6px; background: var(--rqd-bg-secondary); border-radius: 3px; overflow: hidden; margin-top: 6px; }\n.rqd-progress-bar { height: 100%; background: var(--rqd-primary); border-radius: 3px; transition: width 0.2s ease; }\n.rqd-upload-status { font-size: 12px; color: var(--rqd-text-secondary); margin-top: 4px; }\n.rqd-attachment-list { display: flex; flex-direction: column; gap: 6px; margin-bottom: 12px; }\n.rqd-attachment-item { display: flex; align-items: center; justify-content: space-between; padding: 8px 10px; background: var(--rqd-bg-secondary); border-radius: calc(var(--rqd-radius, 8px) / 2); font-size: 13px; }\n.rqd-attachment-item a { color: var(--rqd-primary); text-decoration: none; font-weight: 500; font-size: 12px; flex-shrink: 0; }\n.rqd-attachment-item a:hover { text-decoration: underline; }\n.rqd-ticket-header { margin-bottom: 12px; }\n.rqd-ticket-header h3 { margin: 0 0 6px; font-size: 16px; font-weight: 600; color: var(--rqd-text); }\n.rqd-ticket-header-meta { display: flex; gap: 6px; flex-wrap: wrap; align-items: center; }\n.rqd-ticket-desc { font-size: 14px; color: var(--rqd-text); white-space: pre-wrap; margin-bottom: 16px; padding: 10px; background: var(--rqd-bg-secondary); border-radius: calc(var(--rqd-radius, 8px) / 2); }\n.rqd-section-title { font-size: 13px; font-weight: 600; color: var(--rqd-text); margin-bottom: 8px; }\n.rqd-email-form { display: flex; flex-direction: column; gap: 12px; padding: 24px 0; }\n.rqd-email-form p { margin: 0; font-size: 14px; color: var(--rqd-text-secondary); text-align: center; }\n.rqd-checkbox-label { display: flex; align-items: center; gap: 8px; font-size: 13px; color: var(--rqd-text-secondary); cursor: pointer; }\n.rqd-checkbox-label input[type=\"checkbox\"] { accent-color: var(--rqd-primary); width: 16px; height: 16px; cursor: pointer; }\n.rqd-ticket-card { display: flex; flex-direction: column; gap: 4px; padding: 12px; background: var(--rqd-bg-secondary); border: 1px solid transparent; border-radius: calc(var(--rqd-radius, 8px) / 1.5); cursor: pointer; transition: border-color 0.15s, transform 0.1s; }\n.rqd-ticket-card:hover { border-color: var(--rqd-primary); transform: translateY(-1px); }\n.rqd-ticket-card-top { display: flex; justify-content: space-between; align-items: center; }\n.rqd-ticket-card-number { font-size: 12px; font-weight: 600; color: var(--rqd-text-secondary); }\n.rqd-ticket-card-title { font-size: 14px; font-weight: 500; color: var(--rqd-text); white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }\n.rqd-ticket-card-date { font-size: 11px; color: var(--rqd-text-secondary); }\n.rqd-ticket-list { display: flex; flex-direction: column; gap: 6px; }\n.rqd-loading { text-align: center; padding: 24px 0; color: var(--rqd-text-secondary); font-size: 14px; }\n.rqd-reply-compose { margin-top: 12px; display: flex; flex-direction: column; gap: 8px; }\n.rqd-category-list { display: flex; flex-direction: column; gap: 4px; margin-bottom: 14px; }\n.rqd-category-item { display: flex; align-items: center; justify-content: space-between; padding: 10px 12px; background: var(--rqd-bg-secondary); border: 1px solid transparent; border-radius: calc(var(--rqd-radius, 8px) / 2); cursor: pointer; font-size: 14px; font-family: inherit; color: var(--rqd-text); transition: border-color 0.15s, background 0.15s; text-align: start; width: 100%; }\n.rqd-category-item:hover { border-color: var(--rqd-primary); }\n.rqd-category-item-chevron { color: var(--rqd-text-secondary); font-size: 16px; }\n.rqd-category-breadcrumb { display: flex; align-items: center; gap: 4px; flex-wrap: wrap; margin-bottom: 8px; font-size: 12px; color: var(--rqd-text-secondary); }\n.rqd-category-breadcrumb button { background: none; border: none; color: var(--rqd-primary); cursor: pointer; font-size: 12px; font-family: inherit; padding: 0; }\n.rqd-category-breadcrumb button:hover { text-decoration: underline; }\n.rqd-category-breadcrumb-sep { color: var(--rqd-text-secondary); }\n.rqd-category-selected { display: flex; align-items: center; gap: 8px; padding: 8px 12px; background: var(--rqd-primary-light); border-radius: calc(var(--rqd-radius, 8px) / 2); font-size: 13px; color: var(--rqd-primary-dark); margin-bottom: 14px; }\n.rqd-category-selected button { background: none; border: none; color: var(--rqd-primary-dark); cursor: pointer; font-size: 14px; margin-left: auto; padding: 0; }\n.rqd-diag-toggle { display: flex; align-items: center; justify-content: space-between; padding: 10px 12px; background: var(--rqd-bg-secondary); border-radius: calc(var(--rqd-radius, 8px) / 2); cursor: pointer; font-size: 13px; color: var(--rqd-text-secondary); border: none; width: 100%; font-family: inherit; text-align: start; margin-bottom: 8px; }\n.rqd-diag-toggle:hover { color: var(--rqd-text); }\n.rqd-diag-panel { display: flex; flex-direction: column; gap: 6px; padding: 8px 0; }\n.rqd-diag-item { display: flex; align-items: center; gap: 8px; font-size: 12px; color: var(--rqd-text-secondary); }\n.rqd-diag-item input[type=\"checkbox\"] { accent-color: var(--rqd-primary); width: 14px; height: 14px; }\n.rqd-diag-item-value { color: var(--rqd-text); font-family: monospace; font-size: 11px; margin-left: auto; max-width: 150px; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }\n.rqd-auth-btn { background: rgba(255,255,255,0.2); border: 1px solid rgba(255,255,255,0.4); color: #fff; cursor: pointer; padding: 4px 12px; border-radius: 12px; font-size: 12px; font-weight: 500; font-family: inherit; transition: background 0.15s; white-space: nowrap; }\n.rqd-auth-btn:hover { background: rgba(255,255,255,0.3); }\n.rqd-color-presets { display: flex; gap: 8px; flex-wrap: wrap; }\n.rqd-color-preset { width: 28px; height: 28px; border-radius: 50%; border: 2px solid transparent; cursor: pointer; transition: transform 0.15s, box-shadow 0.15s; padding: 0; }\n.rqd-color-preset:hover { transform: scale(1.15); }\n.rqd-color-preset.rqd-active { box-shadow: 0 0 0 3px var(--rqd-bg), 0 0 0 5px currentColor; }\n.rqd-contained.rqd-fab { position: absolute; }\n.rqd-contained.rqd-panel { position: absolute; }\n@media (max-width: 440px) { .rqd-panel { width: calc(100vw - 24px); right: 12px !important; left: 12px !important; bottom: 76px; } .rqd-fab { bottom: 12px; } .rqd-fab.rqd-bottom-right { right: 12px; } .rqd-fab.rqd-bottom-left { left: 12px; } }\n`\n","export interface WidgetConfigPersist {\n  position?: 'bottom-right' | 'bottom-left'\n  language?: string\n  theme?: { primaryColor?: string; mode?: 'light' | 'dark' | 'auto' }\n  widget?: 'ticket-form' | 'support-portal'\n}\n\nconst STORAGE_PREFIX = 'reqdesk_'\n\nfunction getStorage(): Storage | null {\n  try {\n    const s = window.localStorage\n    s.setItem('__test__', '1')\n    s.removeItem('__test__')\n    return s\n  } catch {\n    try {\n      return window.sessionStorage\n    } catch {\n      return null\n    }\n  }\n}\n\nexport function saveTrackingToken(projectSlug: string, token: string): void {\n  const storage = getStorage()\n  if (!storage) return\n\n  const key = `${STORAGE_PREFIX}tokens_${projectSlug}`\n  try {\n    const existing = JSON.parse(storage.getItem(key) ?? 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