@redonvn/redai-backend-api-sdk 0.5.55 → 0.5.58

package/dist/esm/generated/multichannel-chat/types.d.ts

@@ -0,0 +1,2064 @@
+import type { Integration, PaginationMeta, QueryDto } from '../shared-types';
+export type { ACB_BANK, ACTIVE, ADMIN, AGENT, AGENT_DESKTOP_SDK_EXE, AGRIBANK_BANK, AHAMOVE, AI, ALIBABA_CODING_PLAN, ALL, Allow, ANTHROPIC, API, ApiRequestConfig, ApiResponseDto, AppApiResponse, APPEND, ARCHIVED, ARRAY, ASC, AUTH_001, AZURE_AI, BANNED, BASE64, BASE64_DECODE, BASE64_ENCODE, BIDV_BANK, BINARY, Body, BOOLEAN, CARD, CHAT, CLOUD_AWS_S3, CLOUD_AZURE_BLOB, CLOUD_BACKBLAZE_B2, CLOUD_CLOUDFLARE_R2, CLOUD_GOOGLE_CLOUD_STORAGE, CLOUD_MINIO, CLOUD_WASABI, COMMUNITY, CONCAT, ConfigResponseExtraction, ConfigResponseExtractionField, CronScheduleConfig, CUSTOM, CustomScheduleConfig, D, DAILY, DailyScheduleConfig, Danh, DATABASE_MARIADB, DATABASE_MONGODB, DATABASE_MSSQL, DATABASE_MYSQL, DATABASE_ORACLE, DATABASE_POSTGRESQL, DATABASE_REDIS, DATABASE_SQLITE, DATE, DEEPSEEK, Default, DEGRADED, DELETE, DELETED, DESC, DISABLED, DRAFT, EMAIL, EMAIL_GMAIL, EMAIL_OUTLOOK, EMAIL_SMTP, EMAIL_TWILIO_SENDGRID, ERROR, ErrorMapping, Example, FACEBOOK_ADS, FACEBOOK_BUSINESS, FACEBOOK_PAGE, FACEBOOK_PERSONAL, FAILED, FEMALE, FieldResponseMapping, FileDescriptor, FORM_DATA, FRIDAY, GET, GETFLY_CRM, GHN, GHTK, GMAIL, GOOGLE_ADS, GOOGLE_AI_STUDIO, GOOGLE_CALENDAR, GOOGLE_CLOUD_PROJECT, GOOGLE_DOCS, GOOGLE_DRIVE, GOOGLE_SHEETS, GROUP, HDB_BANK, HEALTHY, HOURLY, HourlyScheduleConfig, HTTP, HttpUsageConfig, ID, IIntegrationInputField, IMAGE, IMPORT, IN_SYSTEM, INACTIVE, INFO_RESULT_API, Integration, IntegrationJobErrorTracking, IntegrationProvider, INTERNAL, Invalid, JSON, JSON_PARSE, JSON_STRINGIFY, JsonArray, JsonObject, JsonPrimitive, JsonValue, Khi, KL_BANK, KNOWLEDGE_FILE, LEFT, LIST, LLM_CUSTOM, Lo, LOWERCASE, MALE, Mapping, MB_BANK, MEDIA, MEMBER, MERGE, Metadata, MONDAY, MONTHLY, MonthlyScheduleConfig, NEW, NONE, NUMBER, OBJECT, OCB_BANK, OPENAI, OPENAI_OAUTH, OPENROUTER, OTHER, PaginatedResult, PaginationMeta, PASSWORD, PATCH, PERPLEXITY_AI, POST, PROXY, PUT, Query, QueryDto, RAW, READ, REDAI, REDAI_EXTENSION, REDAI_LLM, REPLACE, S3_KEY, SATURDAY, SCB_BANK, SENT, SHB_BANK, SMS_ESMS, SMS_ESMS_ADVERTISING, SMS_ESMS_CUSTOMER_CARE, SMS_ESMS_VIBER, SMS_FPT, SMS_SPEED, SMS_TWILIO, SMS_VONAGE, SPAM, STB_BANK, STICKER, SuccessCondition, SUNDAY, SYSTEM, T, TCB_BANK, TELEGRAM, TELEGRAM_BOT, TEMPLATE, TEXT, TEXTAREA, Th, THURSDAY, TIKTOK, TO_BOOLEAN, TO_DATE, TO_NUMBER, TO_STRING, TO_TIMESTAMP, ToolUsageConfig, TPB_BANK, TransformDefinition, TRIM, TUESDAY, UPPERCASE, URL, USER, USER_INPUT, VCB_BANK, VERIFIED, VERTEX_AI, VIB_BANK, VIDEO, VPB_BANK, VTB_BANK, WEBSITE, WEDNESDAY, WEEKLY, WeeklyScheduleConfig, WELCOME, X, X_WWW_FORM_URLENCODED, XAI, ZALO_BOT, ZALO_OA, ZALO_PERSONAL } from '../shared-types';
+export { BodyType, CronFrequencyType, DayOfWeek, FieldTransformType, FileSourceType, HttpMethod, IntegrationEntityStatus, IntegrationInputFieldSourceType, IntegrationInputFieldType, IntegrationJobHealthStatus, MergeStrategy, OwnedTypeEnum, ProviderEnum, SortDirection, TransformOperation, TransformType, UserCategoryEnum } from '../shared-types';
+export interface AddTagsToConversationDto {
+    tagIds: string[];
+}
+export interface AdvancedConfigDto {
+    startTime?: number;
+    endTime?: number;
+    messageTypes?: 'TEXT' | 'IMAGE' | 'FILE' | 'AUDIO' | 'VIDEO' | 'EMAIL' | 'LOCATION' | 'CONTACT' | 'STICKER' | 'GIF' | 'LINK' | 'BUSINESS_CARD' | 'LIST' | 'SYSTEM' | 'TEMPLATE' | 'QUICK_REPLY' | 'CARD' | 'POLL' | 'EVENT' | 'RECOMMENDATION';
+}
+export interface AssignGroupTagsDto {
+    mode: AssignGroupTagsMode;
+    tagIds: (string)[];
+    conversationIds?: (string)[];
+    integrationIds?: (string)[];
+}
+export declare enum AssignGroupTagsMode {
+    ID = "ID",
+    ALL = "ALL"
+}
+export interface AssignGroupTagsResponseDto {
+    successCount: number;
+    failedCount: number;
+    processedConversationIds: (string)[];
+    failedConversationIds: (string)[];
+    tagsAssigned: number;
+    message: string;
+}
+export interface AssignTagsByCustomerPlatformDto {
+    mode: AssignTagsMode;
+    tagIds: (string)[];
+    customerPlatformIds?: (string)[];
+    integrationId?: string;
+}
+export interface AssignTagsByCustomerPlatformResponseDto {
+    successCount: number;
+    failedCount: number;
+    tagsAssigned: number;
+    invalidTags: number;
+    totalRelationshipsCreated: number;
+    failedAudienceIds: (string)[];
+    invalidTagIds: (string)[];
+    message: string;
+}
+export declare enum AssignTagsMode {
+    ID = "ID",
+    ALL = "ALL"
+}
+export interface AutoReplyNotificationFailureDto {
+    conversationId: string;
+    error: string;
+}
+export interface BaseConversationMetadata {
+    externalConversationId: string;
+    displayName?: string;
+    avatar?: string;
+    description?: string;
+    type: DTOConversationType;
+    participants?: ConversationParticipant[];
+    lastMessage?: LastMessageInfo;
+    settings?: ConversationSettings;
+    tags?: string[];
+    createdAt: number;
+    updatedAt: number;
+    lastActivityAt?: number;
+    memberCount?: number;
+    username?: string | null;
+    chatType?: string;
+    mailboxEmail?: string;
+    customerEmail?: string;
+    lastSubject?: string;
+    lastMessageIdHeader?: string;
+    references?: string[];
+}
+export interface BasePlatformData {
+    lastSyncAt?: number;
+}
+export interface BaseSendMessageDto {
+    type: MessageType;
+    clientMessageId: string;
+    replyToMessageId?: string;
+    metadata?: MessageMetadata;
+}
+export interface BulkCreateCustomerPlatformDto {
+    customerPlatforms: CreateCustomerPlatformDto[];
+}
+export interface BulkUpdateConversationStatusDto {
+    conversationIds: (string)[];
+    status: ConversationStatus;
+    reason?: string;
+}
+export interface BulkUpdateConversationStatusResponseDto {
+    successCount: number;
+    errorCount: number;
+    totalCount: number;
+    successIds: (string)[];
+    errorIds: (string)[];
+    newStatus: ConversationStatus;
+    updatedAt: number;
+    message: string;
+}
+export interface BulkUpdateCustomerPlatformDto {
+    ids: (string)[];
+    updateData: {
+        [key: string]: unknown;
+    };
+}
+export interface CardData {
+    title: string;
+    subtitle?: string;
+    imageUrl?: string;
+    buttons?: Array<{
+        type: 'url' | 'postback' | 'phone';
+        title: string;
+        value: string;
+    }>;
+}
+export interface ChannelConfigurationDto {
+    type: ChannelType;
+    name: string;
+    features: (ChannelFeatureDto)[];
+}
+export interface ChannelConfigurationResponseDto {
+    channels: (ChannelConfigurationDto)[];
+}
+export interface ChannelFeatureDto {
+    type: FeatureType;
+    supported: boolean;
+}
+export declare enum ChannelType {
+    WEBSITE = "WEBSITE",
+    ZALO_PERSONAL = "ZALO_PERSONAL",
+    ZALO_OA = "ZALO_OA",
+    FACEBOOK_PAGE = "FACEBOOK_PAGE"
+}
+export interface ContactData {
+    name: string;
+    phoneNumber?: string;
+    email?: string;
+    organization?: string;
+}
+export interface ConversationMetadata {
+    source?: 'manual' | 'automatic' | 'import' | 'sync';
+    platformData?: {
+        externalConversationId?: string;
+        externalThreadId?: string;
+        platformSpecific?: PlatformMetadata;
+    };
+    businessContext?: {
+        departmentId?: string;
+        categoryId?: string;
+        productId?: string;
+        orderId?: string;
+        ticketId?: string;
+    };
+    customerJourney?: {
+        touchpoint?: string;
+        stage?: 'awareness' | 'consideration' | 'purchase' | 'retention' | 'advocacy';
+        campaignId?: string;
+        utm?: {
+            source?: string;
+            medium?: string;
+            campaign?: string;
+            term?: string;
+            content?: string;
+        };
+    };
+    autoAssignment?: {
+        assignedBy?: 'rule' | 'algorithm' | 'manual';
+        assignmentRule?: string;
+        confidence?: number;
+    };
+    qualityMetrics?: {
+        responseTime?: number;
+        resolutionTime?: number;
+        satisfactionScore?: number;
+        escalationCount?: number;
+    };
+    compliance?: {
+        dataRetentionDays?: number;
+        hasGdprConsent?: boolean;
+        privacyLevel?: 'public' | 'internal' | 'confidential' | 'restricted';
+    };
+    lastReactionUpdateAt?: number;
+}
+export interface ConversationMetadataDto {
+    customData?: ConversationMetadata;
+    tags?: string[];
+    platformData?: CustomerPlatformData;
+    priority?: number;
+    assignedAgentId?: string;
+    expectedResponseTime?: number;
+}
+export interface ConversationParticipant {
+    id: number;
+    conversationId: string;
+    conversation: MultichannelConversation;
+    participantType: ParticipantType;
+    customerPlatformId?: string;
+    customerPlatform?: CustomerPlatform;
+    role: ParticipantRole;
+    status: ParticipantStatus;
+    displayName?: string;
+    canSendMessage: boolean;
+    canViewHistory: boolean;
+    joinedAt: number;
+    leftAt?: number;
+    lastReadAt?: number;
+    lastReadMessageId?: string;
+    metadata?: ParticipantMetadata;
+    createdAt: number;
+    updatedAt: number;
+}
+export interface ConversationParticipantWithCustomerDto {
+    id: number;
+    conversationId: string;
+    participantType: ParticipantType;
+    customerPlatformId?: string;
+    role: ParticipantRole;
+    status: ParticipantStatus;
+    displayName?: string;
+    avatarUrl?: string;
+    canSendMessage: boolean;
+    canViewHistory: boolean;
+    joinedAt: number;
+    leftAt?: number;
+    lastReadAt?: number;
+    lastReadMessageId?: string;
+    metadata?: ParticipantMetadata;
+    customerPlatform?: {
+        id: string;
+        displayName?: string;
+        avatarUrl?: string;
+        type: string;
+        externalUserId: string;
+        metadata?: CustomerMetadata;
+    };
+    createdAt: number;
+    updatedAt: number;
+}
+export interface ConversationResponseDto {
+    id: string;
+    lineNumber: number;
+    systemPrompt: string;
+    messages: (unknown)[];
+    toolIds: (unknown)[] | null;
+    createdAt: number;
+    updatedAt: number;
+}
+export interface ConversationSelectionDto {
+    conversationId: string;
+    messageRanges?: (MessageSelectionDto)[];
+    messageIds?: (string)[];
+    customSystemPrompt?: string;
+}
+export interface ConversationSettings {
+    notificationsEnabled?: boolean;
+    autoReplyEnabled?: boolean;
+    autoReplyTemplate?: string;
+    aiAssistantEnabled?: boolean;
+    aiSettings?: {
+        /** Model AI sử dụng */
+        model?: string;
+        /** Prompt hệ thống */
+        systemPrompt?: string;
+        /** Nhiệt độ (creativity) */
+        temperature?: number;
+    };
+    timeoutMinutes?: number;
+    defaultLanguage?: string;
+    timezone?: string;
+    security?: {
+        /** Yêu cầu xác thực */
+        requireAuth?: boolean;
+        /** Mã hóa tin nhắn */
+        encryptMessages?: boolean;
+        /** Tự động xóa tin nhắn sau X ngày */
+        autoDeleteAfterDays?: number;
+    };
+    integrations?: {
+        /** Tích hợp CRM */
+        crmEnabled?: boolean;
+        /** ID CRM */
+        crmId?: string;
+        /** Tích hợp analytics */
+        analyticsEnabled?: boolean;
+        /** Webhook URL */
+        webhookUrl?: string;
+    };
+}
+export declare enum ConversationStatus {
+    ACTIVE = "ACTIVE",
+    ARCHIVED = "ARCHIVED",
+    DELETED = "DELETED",
+    MUTED = "MUTED",
+    BLOCKED = "BLOCKED"
+}
+export interface ConversationSummaryAiDto {
+    sessionId: string;
+    processingTimeMs: number;
+    model?: string;
+}
+export interface ConversationSummaryProductDto {
+    name: string;
+    confidence?: number;
+    signals?: (string)[];
+}
+export interface ConversationSummaryResponseDto {
+    id: string;
+    conversationId: string;
+    summary: string;
+    interestTopics: (string)[];
+    products: (ConversationSummaryProductDto)[];
+    customerIntent?: string;
+    internalSummary?: string;
+    confidence: number;
+    window: ConversationSummaryWindowDto;
+    ai: ConversationSummaryAiDto;
+    createdAt: number;
+}
+export interface ConversationSummaryWindowDto {
+    startAt: number;
+    endAt: number;
+    messageCount: number;
+    inboundCount: number;
+    outboundCount: number;
+}
+export interface ConversationTagDto {
+    id: string;
+    name: string;
+    color: string;
+    description?: string;
+    userId: number;
+    createdAt: number;
+    updatedAt: number;
+}
+export interface ConversationTagOperationResponseDto {
+    conversationId: string;
+    tags: string[];
+    tagCount: number;
+    updatedAt: number;
+}
+export interface ConversationTagsResponseDto {
+    items: (ConversationTagDto)[];
+    meta: {
+        totalItems: number;
+        currentPage: number;
+        totalPages: number;
+        itemsPerPage: number;
+    };
+}
+export interface ConversationTagsWithUsageResponseDto {
+    items: (ConversationTagWithUsageDto)[];
+    meta: {
+        totalItems: number;
+        currentPage: number;
+        totalPages: number;
+        itemsPerPage: number;
+    };
+}
+export type ConversationTagWithUsageDto = ConversationTagDto & {
+    usageCount: number;
+};
+export declare enum ConversationType {
+    DIRECT = "DIRECT",
+    GROUP = "GROUP",
+    CHANNEL = "CHANNEL",
+    SUPPORT = "SUPPORT",
+    BOT = "BOT"
+}
+export interface CreateConversationDto {
+    title: string;
+    description?: string;
+    type: ConversationType;
+    platform: Platform;
+    participantIds: (string)[];
+    metadata?: ConversationMetadataDto;
+    parentConversationId?: string;
+    isPrivate?: boolean;
+}
+export interface CreateConversationResponseDto {
+    conversationId: string;
+    title: string;
+    providerType: CustomerPlatformType;
+    participantCount: number;
+    customerPlatformId: string;
+    integrationId: string;
+}
+export interface CreateConversationTagDto {
+    name: string;
+    color?: string;
+    description?: string;
+}
+export interface CreateCustomerPlatformDto {
+    audienceIds: string[];
+    type: CustomerPlatformType;
+    integrationId?: string;
+    externalUserId: string;
+    displayName?: string;
+    avatarUrl?: string;
+    isActive?: boolean;
+    isOnline?: boolean;
+    behaviorStatus?: CustomerBehaviorStatus;
+    metadata?: CustomerMetadata;
+    platformData?: CustomerPlatformData;
+}
+export interface CreateDatasetFromConversationDto {
+    mode?: DatasetMode;
+    existingDatasetId?: string;
+    name?: string;
+    description?: string;
+    conversations: (ConversationSelectionDto)[];
+    defaultSystemPrompt?: string;
+    advancedConfig?: AdvancedConfigDto;
+}
+export interface CreateDatasetFromConversationResponseDto {
+    id: string;
+    name: string;
+    description: unknown | null;
+    provider: string;
+    types: string;
+    createdAt: number;
+    filesGenerated: boolean;
+    filesGeneratedAt: unknown | null;
+    trainDatasetUrl: unknown | null;
+    validDatasetUrl: unknown | null;
+    processedConversations: number;
+    totalMessages: number;
+    createdConversations: number;
+    details: Array<{
+        conversationId: string;
+        messageCount: number;
+        status: 'success' | 'failed' | 'partial';
+        url?: string;
+        error?: string;
+    }>;
+}
+export interface CTAButton {
+    id: string;
+    url: string;
+}
+export declare enum CustomerBehaviorStatus {
+    NEW = "NEW",
+    INTERESTED = "INTERESTED",
+    POTENTIAL = "POTENTIAL",
+    PURCHASED = "PURCHASED",
+    RETURNED = "RETURNED",
+    CONSIDERING = "CONSIDERING",
+    SPAM = "SPAM",
+    UNRESPONSIVE = "UNRESPONSIVE",
+    INACTIVE = "INACTIVE"
+}
+export interface CustomerInfoDto {
+    id: string;
+    name: string;
+    avatar?: string;
+    platform: Platform;
+    phone?: string;
+    email?: string;
+}
+export interface CustomerMetadata {
+    profile?: {
+        firstName?: string;
+        first_name?: string;
+        lastName?: string;
+        last_name?: string;
+        [key: string]: string | number | boolean | null | undefined;
+    };
+    [key: string]: string | number | boolean | object | null | undefined;
+}
+export interface CustomerPlatform {
+    id: string;
+    type: CustomerPlatformType;
+    integrationId: string;
+    externalIntegrationId: string;
+    externalUserId: string;
+    displayName?: string;
+    avatarUrl?: string;
+    isActive: boolean;
+    isOnline: boolean;
+    behaviorStatus: CustomerBehaviorStatus;
+    lastSeenAt?: number;
+    metadata?: CustomerMetadata;
+    platformData?: CustomerPlatformData;
+    createdAt: number;
+    updatedAt: number;
+    integration?: Integration;
+    audiences: UserAudience[];
+    deletedAt?: number;
+}
+export type CustomerPlatformData = ZaloOAPlatformData | ZaloBotPlatformData | ZaloPersonalPlatformData | FacebookMessengerPlatformData | WebsitePlatformData | TelegramPlatformData | GmailPlatformData | WhatsAppPlatformData | EmailPlatformData | SMSPlatformData;
+export interface CustomerPlatformResponseDto {
+    id: string;
+    audiences: ({
+        [key: string]: unknown;
+    })[];
+    tags?: ({
+        [key: string]: unknown;
+    })[];
+    type: CustomerPlatformType;
+    integrationId?: string;
+    integrationName?: string;
+    integrationImageUrl?: string;
+    externalUserId: string;
+    displayName?: string;
+    avatarUrl?: string;
+    isActive: boolean;
+    isOnline: boolean;
+    behaviorStatus: CustomerBehaviorStatus;
+    lastSeenAt?: number;
+    metadata?: CustomerMetadata;
+    platformData?: CustomerPlatformData;
+    createdAt: number;
+    updatedAt: number;
+    deletedAt?: number;
+}
+export interface CustomerPlatformStatsDto {
+    total: number;
+    active: number;
+    online: number;
+    byType: Record<CustomerPlatformType, number>;
+    byBehaviorStatus: Record<CustomerBehaviorStatus, number>;
+}
+export declare enum CustomerPlatformType {
+    ZALO_OA = "ZALO_OA",
+    ZALO_BOT = "ZALO_BOT",
+    ZALO_PERSONAL = "ZALO_PERSONAL",
+    FACEBOOK_PAGE = "FACEBOOK_PAGE",
+    WEBSITE = "WEBSITE",
+    TELEGRAM = "TELEGRAM",
+    GMAIL = "GMAIL",
+    WHATSAPP = "WHATSAPP",
+    EMAIL = "EMAIL",
+    SMS = "SMS"
+}
+export declare enum DatasetMode {
+    CREATE_NEW = "CREATE_NEW",
+    APPEND = "APPEND"
+}
+export interface DeliveryInfoData {
+    deliveredAt?: number;
+    readAt?: number;
+    failedAt?: number;
+    attempts?: number;
+    lastAttemptAt?: number;
+    errorCode?: string;
+    errorMessage?: string;
+    provider?: string;
+    gateway?: string;
+}
+export interface EmailPlatformData extends BasePlatformData {
+    emailAddress?: string;
+    provider?: 'gmail' | 'outlook' | 'yahoo' | 'other';
+    threadId?: string;
+    messageId?: string;
+    labels?: string[];
+    isVerified?: boolean;
+    emailInfo?: {
+        domain?: string;
+        isBusinessEmail?: boolean;
+        reputation?: 'good' | 'neutral' | 'bad';
+    };
+}
+export interface FacebookMessengerPlatformData extends BasePlatformData {
+    pageId?: string;
+    pageScopedId?: string;
+    conversationId?: string;
+    psid?: string;
+    userRef?: string;
+    profileInfo?: {
+        firstName?: string;
+        lastName?: string;
+        profilePic?: string;
+        locale?: string;
+        timezone?: number;
+    };
+}
+export interface FacebookPlatformData extends BasePlatformData {
+    platform: Platform.FACEBOOK;
+    pageId: string;
+    userId: string;
+    messageId?: string;
+    mid?: string;
+    threadId?: string;
+    watermark?: number;
+    seq?: number;
+    messaging?: {
+        /** Thông tin người gửi */
+        sender: {
+            id: string;
+        };
+        /** Thông tin người nhận */
+        recipient: {
+            id: string;
+        };
+        /** Thời gian gửi */
+        timestamp: number;
+    };
+}
+export declare enum FeatureType {
+    CHAT = "CHAT",
+    STICKER = "STICKER",
+    REACTION = "REACTION"
+}
+export interface FrontendConversationResponseDto {
+    id: string;
+    title: string;
+    platform: Platform;
+    type: ConversationType;
+    status: ConversationStatus;
+    lastMessage?: LastMessageDto;
+    lastMessageAt: number;
+    unreadCount: number;
+    participants: (ParticipantDto)[];
+    customerInfo: CustomerInfoDto;
+    assignedTo?: string;
+    createdAt: number;
+    updatedAt: number;
+    metadata?: MessageMetadata;
+    imageUrl?: unknown | null;
+    integrationId?: unknown | null;
+    isAutoReplyEnabled: boolean;
+    tags?: (unknown)[];
+    isAgentConnected: boolean;
+    online: boolean;
+}
+export type FrontendQueryConversationsDto = QueryDto & {
+    page: number;
+    limit: number;
+    platform?: Platform[];
+    status?: ConversationStatus[];
+    type?: ConversationType[];
+    assignedTo?: string;
+    search?: string;
+    sortBy?: 'lastMessageAt' | 'createdAt' | 'title';
+    integrationIds?: string[];
+    unreadOnly?: boolean;
+    tags?: (string)[];
+    tagIds?: (string)[];
+    tagName?: string;
+    isAgentConnected?: boolean;
+    customerPlatformIds?: string[];
+};
+export declare enum Gender {
+    MALE = "MALE",
+    FEMALE = "FEMALE",
+    OTHER = "OTHER"
+}
+export interface GenerateConversationSummaryDto {
+    maxMessages: number;
+    maxDays: number;
+    includeOutboundContext: boolean;
+}
+export interface GmailPlatformData extends BasePlatformData {
+    emailAddress?: string;
+    mailboxEmail?: string;
+    provider?: 'gmail';
+    threadId?: string;
+    messageId?: string;
+    inReplyTo?: string;
+    references?: string[];
+    labels?: string[];
+    headers?: Record<string, string>;
+}
+export type GroupConversationResponseDto = FrontendConversationResponseDto & {
+    zaloGroup?: GroupConversationZaloGroupDto;
+};
+export interface GroupConversationTagDto {
+    id: string;
+    name: string;
+    color?: string;
+}
+export interface GroupConversationZaloGroupDto {
+    id: string;
+    groupName: string;
+    avatarUrl?: string;
+    integrationId: string;
+    tags: (GroupConversationTagDto)[];
+}
+export declare enum ImportResourceEnum {
+    WEB = "WEB",
+    MANUAL = "MANUAL",
+    IMPORT = "IMPORT",
+    FACEBOOK = "FACEBOOK",
+    GMAIL = "GMAIL",
+    OPENAI = "OPENAI",
+    XAI = "XAI",
+    ANTHROPIC = "ANTHROPIC",
+    DEEPSEEK = "DEEPSEEK",
+    VERTEX_AI = "VERTEX_AI",
+    FACEBOOK_PAGE = "FACEBOOK_PAGE",
+    FACEBOOK_PERSONAL = "FACEBOOK_PERSONAL",
+    FACEBOOK_ADS = "FACEBOOK_ADS",
+    FACEBOOK_BUSINESS = "FACEBOOK_BUSINESS",
+    WEBSITE = "WEBSITE",
+    ZALO_OA = "ZALO_OA",
+    ZALO_PERSONAL = "ZALO_PERSONAL",
+    ZALO_BOT = "ZALO_BOT",
+    GHTK = "GHTK",
+    GHN = "GHN",
+    AHAMOVE = "AHAMOVE",
+    MB_BANK = "MB_BANK",
+    OCB_BANK = "OCB_BANK",
+    KL_BANK = "KL_BANK",
+    ACB_BANK = "ACB_BANK",
+    NONE = "NONE",
+    EMAIL_SMTP = "EMAIL_SMTP",
+    EMAIL_TWILIO_SENDGRID = "EMAIL_TWILIO_SENDGRID",
+    EMAIL_GMAIL = "EMAIL_GMAIL",
+    EMAIL_OUTLOOK = "EMAIL_OUTLOOK",
+    SMS_FPT = "SMS_FPT",
+    SMS_TWILIO = "SMS_TWILIO",
+    SMS_VONAGE = "SMS_VONAGE",
+    SMS_SPEED = "SMS_SPEED",
+    SMS_ESMS = "SMS_ESMS",
+    SMS_ESMS_ADVERTISING = "SMS_ESMS_ADVERTISING",
+    SMS_ESMS_CUSTOMER_CARE = "SMS_ESMS_CUSTOMER_CARE",
+    SMS_ESMS_VIBER = "SMS_ESMS_VIBER",
+    GOOGLE_CALENDAR = "GOOGLE_CALENDAR",
+    GOOGLE_SHEETS = "GOOGLE_SHEETS",
+    GOOGLE_DOCS = "GOOGLE_DOCS",
+    GOOGLE_ADS = "GOOGLE_ADS"
+}
+export interface InternalPlatformData extends BasePlatformData {
+    platform: Platform.INTERNAL;
+    userId: string;
+    messageId?: string;
+    systemType?: 'notification' | 'alert' | 'reminder' | 'broadcast';
+    priority?: 'low' | 'normal' | 'high' | 'urgent';
+    department?: string;
+    agentId?: string;
+}
+export interface LastMessageDto {
+    id: string;
+    content: string;
+    sentAt: number;
+    senderRole?: SenderRole;
+    type?: MessageType;
+}
+export interface LastMessageInfo {
+    messageId: string;
+    content: string;
+    type: 'text' | 'image' | 'file' | 'audio' | 'video' | 'sticker' | 'location' | 'other';
+    senderId: string;
+    senderName?: string;
+    timestamp: number;
+    status?: 'sent' | 'delivered' | 'read' | 'failed';
+    isSelf?: boolean;
+}
+export interface LocationData {
+    latitude: number;
+    longitude: number;
+    name?: string;
+    address?: string;
+}
+export declare enum MaritalStatus {
+    SINGLE = "SINGLE",
+    MARRIED = "MARRIED",
+    DIVORCED = "DIVORCED",
+    WIDOWED = "WIDOWED"
+}
+export interface MarkConversationReadDto {
+    lastMessageId?: string;
+    readAt?: number;
+}
+export interface MessageAttachment {
+    id: string;
+    type: 'image' | 'file' | 'audio' | 'video';
+    url: string;
+    fileName: string;
+    fileSize: number;
+    mimeType: string;
+    thumbnailUrl?: string;
+    duration?: number;
+    dimensions?: {
+        width: number;
+        height: number;
+    };
+}
+export interface MessageCustomData {
+    originalMessageId?: string;
+    threadId?: string;
+    replyToId?: string;
+    forwardedFrom?: {
+        userId: number;
+        userName?: string;
+        timestamp: number;
+    };
+    mentions?: Array<{
+        userId: number;
+        userName: string;
+        offset: number;
+        length: number;
+    }>;
+    reactions?: Array<{
+        emoji: string;
+        userId: number;
+        timestamp: number;
+    }>;
+    editHistory?: Array<{
+        content: string;
+        editedAt: number;
+        reason?: string;
+    }>;
+    deliveryInfo?: {
+        deliveredAt?: number;
+        readAt?: number;
+        failedAt?: number;
+        errorMessage?: string;
+    };
+    platformSpecific?: {
+        [platform: string]: {
+            messageId?: string;
+            conversationId?: string;
+            userId?: string;
+            metadata?: Record<string, string | number | boolean>;
+        };
+    };
+}
+export interface MessageData {
+    attachments?: MessageAttachment[];
+    quickReplies?: QuickReplyButton[];
+    templateData?: TemplateMessageData;
+    locationData?: LocationData;
+    contactData?: ContactData;
+    stickerData?: StickerData;
+    pollData?: PollData;
+    cardData?: CardData | CardData[];
+    customData?: {
+        originalMessageId?: string;
+        threadId?: string;
+        replyToId?: string;
+        forwardedFrom?: {
+            userId: string;
+            userName?: string;
+            timestamp: number;
+        };
+        mentions?: Array<{
+            userId: string;
+            userName: string;
+            offset: number;
+            length: number;
+        }>;
+        reactions?: Array<{
+            emoji: string;
+            userId: string;
+            timestamp: number;
+        }>;
+        editHistory?: Array<{
+            content: string;
+            editedAt: number;
+            reason?: string;
+        }>;
+        deliveryInfo?: {
+            deliveredAt?: number;
+            readAt?: number;
+            failedAt?: number;
+            errorMessage?: string;
+        };
+        platformSpecific?: {
+            [platform: string]: {
+                messageId?: string;
+                conversationId?: string;
+                userId?: string;
+                metadata?: Record<string, string | number | boolean>;
+            };
+        };
+    };
+}
+export declare enum MessageDirection {
+    INBOUND = "INBOUND",
+    OUTBOUND = "OUTBOUND"
+}
+export interface MessageEdit {
+    editedAt: number;
+    editedBy: string;
+    previousContent: string;
+    reason?: string;
+}
+export interface MessageMention {
+    userId: number;
+    displayName: string;
+    startIndex: number;
+    length: number;
+}
+export interface MessageMetadata {
+    editHistory?: MessageEdit[];
+    reactions?: MessageReaction[];
+    hiddenForUsers?: number[];
+    mentions?: MessageMention[];
+    isPinned?: boolean;
+    isForwarded?: boolean;
+    originalMessageId?: string;
+    threadId?: string;
+    priority?: 'low' | 'normal' | 'high' | 'urgent';
+    requiresApproval?: boolean;
+    approvalStatus?: 'pending' | 'approved' | 'rejected';
+    approvedBy?: string;
+    approvedAt?: number;
+    readBy?: Array<{
+        participantId: number;
+        readAt: number;
+    }>;
+    deliveryStatus?: 'sent' | 'delivered' | 'read' | 'failed';
+    platformSpecific?: {
+        platformMessageId?: string;
+        platformThreadId?: string;
+        deliveryInfo?: DeliveryInfoData;
+    };
+    tags?: string[];
+    customData?: MessageCustomData;
+    forwardedFrom?: {
+        userId: number;
+        userName?: string;
+        timestamp: number;
+    };
+    isEdited?: boolean;
+    editedAt?: number;
+    telegram?: {
+        updateId?: number;
+        eventType?: string;
+        telegramMessageKind?: string;
+        rawMessageField?: string;
+        serviceType?: string;
+        chatType?: string;
+        isServiceMessage?: boolean;
+        isPaidMedia?: boolean;
+    };
+}
+export interface MessageReaction {
+    type: 'like' | 'love' | 'heart' | 'haha' | 'wow' | 'sad' | 'angry' | 'custom';
+    emoji?: string;
+    userId: number;
+    createdAt: number;
+}
+export interface MessageSelectionDto {
+    startMessageId: string;
+    endMessageId: string;
+}
+export interface MessageSenderInfoDto {
+    displayName?: string;
+    avatarUrl?: string | null;
+    role: SenderRole;
+    platformType?: string | null;
+}
+export declare enum MessageStatus {
+    SENDING = "SENDING",
+    SENT = "SENT",
+    DELIVERED = "DELIVERED",
+    READ = "READ",
+    FAILED = "FAILED",
+    DELETED = "DELETED"
+}
+export declare enum MessageType {
+    TEXT = "TEXT",
+    IMAGE = "IMAGE",
+    FILE = "FILE",
+    AUDIO = "AUDIO",
+    VIDEO = "VIDEO",
+    EMAIL = "EMAIL",
+    LOCATION = "LOCATION",
+    VENUE = "VENUE",
+    CONTACT = "CONTACT",
+    DICE = "DICE",
+    GAME = "GAME",
+    PAYMENT = "PAYMENT",
+    STORY = "STORY",
+    STICKER = "STICKER",
+    GIF = "GIF",
+    LINK = "LINK",
+    BUSINESS_CARD = "BUSINESS_CARD",
+    LIST = "LIST",
+    SYSTEM = "SYSTEM",
+    TEMPLATE = "TEMPLATE",
+    QUICK_REPLY = "QUICK_REPLY",
+    CARD = "CARD",
+    POLL = "POLL",
+    EVENT = "EVENT",
+    RECOMMENDATION = "RECOMMENDATION"
+}
+export interface MessagingCapabilityReasonDto {
+    code: string;
+    message: string;
+    source: MessagingCapabilityReasonSource;
+}
+export declare enum MessagingCapabilityReasonSource {
+    COMMON = "COMMON",
+    FACEBOOK = "FACEBOOK",
+    TELEGRAM = "TELEGRAM",
+    GMAIL = "GMAIL",
+    ZALO_OA = "ZALO_OA",
+    ZALO_BOT = "ZALO_BOT",
+    ZALO_PERSONAL = "ZALO_PERSONAL",
+    WEBSITE = "WEBSITE",
+    EXTERNAL_SERVICE = "EXTERNAL_SERVICE"
+}
+export interface MessagingCapabilityResponseDto {
+    conversationId: string;
+    platform?: unknown | null;
+    canSend: boolean;
+    appHasHumanAgentPermission: boolean;
+    reasons: (MessagingCapabilityReasonDto)[];
+    checkedAt: number;
+}
+export interface MultichannelConversation {
+    id: string;
+    title: string;
+    description?: string;
+    type: ConversationType;
+    platform: Platform;
+    status: ConversationStatus;
+    externalConversationId: string;
+    integrationId: string;
+    externalIntegrationId: string;
+    platformData?: PlatformData;
+    metadata?: BaseConversationMetadata;
+    unreadCount: number;
+    lastMessage?: string;
+    lastMessageAt?: number;
+    isPrivate: boolean;
+    isPinned: boolean;
+    isMuted: boolean;
+    isAgentActive: boolean;
+    mutedUntil?: number;
+    assignedAgentId?: string;
+    priority?: number;
+    createdAt: number;
+    updatedAt: number;
+    participants: ConversationParticipant[];
+    tags?: UserTag[];
+    deletedAt?: number;
+}
+export interface MultichannelMessage {
+    id: string;
+    conversationId: string;
+    conversation: MultichannelConversation;
+    externalMessageId: string;
+    clientMessageId?: string;
+    senderId?: string;
+    senderRole: SenderRole;
+    customerPlatform?: CustomerPlatform;
+    type: MessageType;
+    content?: string;
+    messageData?: MessageData;
+    status: MessageStatus;
+    failedReason?: string;
+    direction: MessageDirection;
+    replyToMessageId?: string;
+    replyToMessage?: ReplyMessageSnapshot;
+    forwardedFromMessageId?: string;
+    originalSender?: {
+        id: string;
+        name: string;
+    };
+    isEdited: boolean;
+    editedAt?: number;
+    platformData?: PlatformData;
+    metadata?: MessageMetadata;
+    agentInfo?: {
+        id: string;
+        avatar: string;
+        name: string;
+    };
+    sentAt: number;
+    deliveredAt?: number;
+    readAt?: number;
+    createdAt: number;
+    updatedAt: number;
+    deletedAt?: number;
+}
+export interface NotifyAutoReplyStatusDto {
+    agentId: string;
+    text: string;
+}
+export interface NotifyAutoReplyStatusResponseDto {
+    agentId: string;
+    targetConversationIds: (string)[];
+    successCount: number;
+    failureCount: number;
+    failures: (AutoReplyNotificationFailureDto)[];
+}
+export interface OptimizedMessageDto {
+    id: string;
+    conversationId: string;
+    externalMessageId?: string;
+    senderId?: string;
+    senderRole: SenderRole;
+    type: MessageType;
+    content?: string;
+    messageData?: MessageData;
+    status: MessageStatus;
+    failedReason?: string;
+    direction: MessageDirection;
+    replyToMessageId?: string;
+    replyToMessage?: ReplyMessageSnapshot;
+    forwardedFromMessageId?: string;
+    originalSender?: {
+        id: string;
+        name: string;
+    };
+    isEdited: boolean;
+    editedAt?: number;
+    platformData?: PlatformData;
+    metadata?: MessageMetadata;
+    sentAt: number;
+    deliveredAt?: number;
+    readAt?: number;
+    createdAt: number;
+    updatedAt: number;
+    deletedAt?: number;
+    agentInfo?: {
+        id: string;
+        avatar: string;
+        name: string;
+    };
+}
+export interface OptimizedMessagesResponse {
+    users: Record<string, MessageSenderInfoDto>;
+    messages: OptimizedMessageDto[];
+    meta: PaginationMeta;
+}
+export declare enum OwnerType {
+    USER = "USER",
+    ADMIN = "ADMIN"
+}
+export interface ParticipantDto {
+    id: string;
+    participantId: string;
+    participantType: 'customer' | 'agent' | 'system';
+    role: string;
+    status: string;
+    displayName?: string;
+    joinedAt: number;
+    lastReadAt?: number;
+}
+export interface ParticipantMetadata {
+    source?: 'invitation' | 'automatic' | 'manual' | 'system';
+    invitedBy?: string;
+    notes?: string;
+    lastActivity?: string;
+    isAdmin?: boolean;
+    platform?: CustomerPlatformType;
+    isVip?: boolean;
+    customerSegment?: 'new' | 'potential' | 'loyal' | 'vip' | 'inactive';
+    tags?: string[];
+    customFields?: Record<string, string | number | boolean>;
+    permissions?: {
+        canEdit?: boolean;
+        canDelete?: boolean;
+        canInvite?: boolean;
+        canKick?: boolean;
+    };
+    integrationData?: {
+        integrationId?: string;
+        externalParticipantId?: string;
+        syncedAt?: number;
+    };
+    displayName?: string;
+    avatar?: string;
+}
+export declare enum ParticipantRole {
+    ADMIN = "admin",
+    MODERATOR = "moderator",
+    MEMBER = "member",
+    GUEST = "guest"
+}
+export declare enum ParticipantStatus {
+    ACTIVE = "active",
+    LEFT = "left",
+    KICKED = "kicked",
+    BANNED = "banned"
+}
+export declare enum ParticipantType {
+    CUSTOMER = "customer",
+    AGENT = "agent",
+    SYSTEM = "system"
+}
+export declare enum Platform {
+    WEBSITE = "WEBSITE",
+    FACEBOOK = "FACEBOOK",
+    ZALO_OA = "ZALO_OA",
+    ZALO_BOT = "ZALO_BOT",
+    ZALO_PERSONAL = "ZALO_PERSONAL",
+    TELEGRAM = "TELEGRAM",
+    GMAIL = "GMAIL",
+    WHATSAPP = "WHATSAPP",
+    EMAIL = "EMAIL",
+    SMS = "SMS",
+    INTERNAL = "INTERNAL"
+}
+export type PlatformData = ZaloOAPlatformData | ZaloBotPlatformData | ZaloPersonalPlatformData | FacebookPlatformData | WebsitePlatformData | TelegramPlatformData | GmailPlatformData | WhatsAppPlatformData | EmailPlatformData | SMSPlatformData | InternalPlatformData;
+export interface PlatformMetadata {
+    messageId?: string;
+    threadId?: string;
+    conversationId?: string;
+    userId?: string;
+    channelId?: string;
+    workspaceId?: string;
+    tags?: string[];
+    priority?: 'low' | 'normal' | 'high' | 'urgent';
+}
+export type PlatformStickerQueryDto = QueryDto & {
+    platform?: Platform;
+    externalPlatformId?: string;
+    platformDataId?: string;
+    s3Key?: string;
+    inferenceKeyword?: string;
+    createdFrom?: number;
+    createdTo?: number;
+    hasInferenceResult?: boolean;
+};
+export interface PlatformStickerResponseDto {
+    id: number;
+    externalPlatformId: string;
+    platformDataId?: unknown | null;
+    s3Key: string;
+    url: string;
+    inferenceResult?: unknown | null;
+    platform?: unknown | null;
+    createdAt: Date;
+}
+export interface PollData {
+    question: string;
+    options: Array<{
+        id: string;
+        text: string;
+        voteCount?: number;
+    }>;
+    allowMultipleAnswers?: boolean;
+    isAnonymous?: boolean;
+    expiresAt?: number;
+}
+export type QueryConversationParticipantsDto = QueryDto & {
+    participantType?: ParticipantType;
+    role?: ParticipantRole;
+    status?: ParticipantStatus;
+};
+export type QueryConversationTagsDto = QueryDto & {
+    page: number;
+    limit: number;
+    search?: string;
+    sortBy?: 'name' | 'createdAt' | 'updatedAt';
+    sortOrder?: 'ASC' | 'DESC';
+};
+export type QueryCustomerPlatformDto = QueryDto & {
+    type?: CustomerPlatformType;
+    types?: (string)[];
+    behaviorStatus?: CustomerBehaviorStatus;
+    behaviorStatuses?: (string)[];
+    isActive?: boolean;
+    isOnline?: boolean;
+    audienceId?: string;
+    audienceIds?: (string)[];
+    userId?: number;
+    integrationId?: string;
+    integrationIds?: (string)[];
+    externalUserId?: string;
+    conversationId?: string;
+    conversationIds?: (string)[];
+    externalConversationId?: string;
+    externalConversationIds?: (string)[];
+    createdFrom?: number;
+    createdTo?: number;
+    lastSeenFrom?: number;
+    lastSeenTo?: number;
+};
+export type QueryGroupConversationsDto = FrontendQueryConversationsDto & {
+    type?: ConversationType[];
+};
+export type QueryMessagesDto = QueryDto & {
+    sortBy?: string;
+};
+export interface QuickReplyButton {
+    id: string;
+    title: string;
+    payload: string;
+    icon?: string;
+}
+export interface RemoveTagsFromConversationDto {
+    tagIds: string[];
+}
+export interface ReplyAttachmentPreview {
+    type: 'image' | 'video' | 'file' | 'audio' | 'sticker';
+    url?: string;
+    thumbnailUrl?: string;
+    fileName?: string;
+    mimeType?: string;
+    duration?: number;
+    stickerId?: number;
+}
+export interface ReplyMessageSnapshot {
+    id: string;
+    type: MessageType;
+    content?: string;
+    senderName: string;
+    senderAvatar?: string;
+    senderId?: string;
+    sentAt: number;
+    attachmentPreview?: ReplyAttachmentPreview;
+    isDeleted?: boolean;
+}
+export declare enum ResourceType {
+    MEDIA = "MEDIA",
+    KNOWLEDGE_FILE = "KNOWLEDGE_FILE",
+    URL = "URL"
+}
+export type SendAudioMessageDto = BaseSendMessageDto & {
+    type: 'AUDIO';
+    audioUrl: string;
+    duration?: number;
+    waveform?: number[];
+};
+export type SendEmailMessageDto = BaseSendMessageDto & {
+    type: 'EMAIL';
+    to: string;
+    subject: string;
+    htmlContent: string;
+    textContent?: string;
+    attachments?: string[];
+};
+export declare enum SenderRole {
+    CUSTOMER = "CUSTOMER",
+    AGENT = "AGENT",
+    SYSTEM = "SYSTEM"
+}
+export type SendFileMessageDto = BaseSendMessageDto & {
+    type: 'FILE';
+    fileUrl: string;
+    fileName: string;
+    fileSize?: number;
+    mimeType?: string;
+    description?: string;
+};
+export type SendImageMessageDto = BaseSendMessageDto & {
+    type: 'IMAGE';
+    imageUrl: string;
+    caption?: string;
+    thumbnailUrl?: string;
+};
+export type SendMessageDto = SendTextMessageDto | SendImageMessageDto | SendVideoMessageDto | SendAudioMessageDto | SendFileMessageDto | SendStickerMessageDto | SendEmailMessageDto;
+export interface SendMessageResponseDto {
+    clientMessageId?: string;
+    conversationId: string;
+    platformMessageId?: string;
+    integrationId?: string;
+    success: boolean;
+    message: string;
+}
+export type SendStickerMessageDto = BaseSendMessageDto & {
+    type: 'STICKER';
+    id?: number;
+    platformDataId?: string;
+};
+export type SendTextMessageDto = BaseSendMessageDto & {
+    type: 'TEXT';
+    content: string;
+    quickReplies?: string[];
+};
+export type SendVideoMessageDto = BaseSendMessageDto & {
+    type: 'VIDEO';
+    videoUrl: string;
+    caption?: string;
+    thumbnailUrl?: string;
+    duration?: number;
+};
+export interface SetTagsForConversationDto {
+    tagIds: string[];
+}
+export interface SMSPlatformData extends BasePlatformData {
+    phoneNumber?: string;
+    provider?: string;
+    messageId?: string;
+    countryCode?: string;
+    carrier?: string;
+    phoneType?: 'mobile' | 'landline' | 'voip';
+    isVerified?: boolean;
+}
+export interface StickerData {
+    id: string;
+    packageId?: string;
+    url?: string;
+    name?: string;
+}
+export interface SyncOptionsDto {
+    conversationCount: number;
+    isAll?: boolean;
+}
+export interface SyncPlatformDataDto {
+    integrationIds: (string)[];
+    options: SyncOptionsDto;
+}
+export interface TelegramPlatformData extends BasePlatformData {
+    chatId?: string;
+    userId?: number;
+    username?: string;
+    isBot?: boolean;
+    languageCode?: string;
+    chatType?: 'private' | 'group' | 'supergroup' | 'channel';
+    userInfo?: {
+        firstName?: string;
+        lastName?: string;
+        isPremium?: boolean;
+        isVerified?: boolean;
+    };
+}
+export declare enum TemplateEmailStatus {
+    DRAFT = "DRAFT",
+    ACTIVE = "ACTIVE"
+}
+export declare enum TemplateEmailType {
+    NEWSLETTER = "NEWSLETTER",
+    PROMOTIONAL = "PROMOTIONAL",
+    TRANSACTIONAL = "TRANSACTIONAL",
+    WELCOME = "WELCOME",
+    ONBOARDING = "ONBOARDING",
+    FOLLOW_UP = "FOLLOW_UP",
+    RE_ENGAGEMENT = "RE_ENGAGEMENT",
+    WINBACK = "WINBACK",
+    GOODBYE = "GOODBYE",
+    UNSUBSCRIBE_CONFIRMATION = "UNSUBSCRIBE_CONFIRMATION",
+    VERIFY_EMAIL = "VERIFY_EMAIL",
+    PASSWORD_RESET = "PASSWORD_RESET",
+    PASSWORD_CHANGED = "PASSWORD_CHANGED",
+    TWO_FACTOR_CODE = "TWO_FACTOR_CODE",
+    SECURITY_ALERT = "SECURITY_ALERT",
+    LOGIN_ALERT = "LOGIN_ALERT",
+    NEW_DEVICE_LOGIN = "NEW_DEVICE_LOGIN",
+    ACCOUNT_LOCKED = "ACCOUNT_LOCKED",
+    PAYMENT_SUCCESS = "PAYMENT_SUCCESS",
+    PAYMENT_FAILED = "PAYMENT_FAILED",
+    INVOICE_ISSUED = "INVOICE_ISSUED",
+    INVOICE_OVERDUE = "INVOICE_OVERDUE",
+    RECEIPT = "RECEIPT",
+    SUBSCRIPTION_TRIAL_START = "SUBSCRIPTION_TRIAL_START",
+    SUBSCRIPTION_TRIAL_ENDING = "SUBSCRIPTION_TRIAL_ENDING",
+    SUBSCRIPTION_RENEWAL = "SUBSCRIPTION_RENEWAL",
+    SUBSCRIPTION_CANCELED = "SUBSCRIPTION_CANCELED",
+    REFUND_PROCESSED = "REFUND_PROCESSED",
+    ABANDONED_CART = "ABANDONED_CART",
+    ORDER_CONFIRMATION = "ORDER_CONFIRMATION",
+    ORDER_SHIPPED = "ORDER_SHIPPED",
+    ORDER_DELIVERED = "ORDER_DELIVERED",
+    ORDER_CANCELED = "ORDER_CANCELED",
+    RETURN_REQUESTED = "RETURN_REQUESTED",
+    RETURN_APPROVED = "RETURN_APPROVED",
+    SUPPORT_TICKET_CREATED = "SUPPORT_TICKET_CREATED",
+    SUPPORT_TICKET_UPDATED = "SUPPORT_TICKET_UPDATED",
+    FEEDBACK_REQUEST = "FEEDBACK_REQUEST",
+    SURVEY = "SURVEY",
+    EVENT_INVITATION = "EVENT_INVITATION",
+    EVENT_REMINDER = "EVENT_REMINDER",
+    WEBINAR_CONFIRMATION = "WEBINAR_CONFIRMATION",
+    PRIVACY_UPDATE = "PRIVACY_UPDATE",
+    TERMS_UPDATE = "TERMS_UPDATE"
+}
+export interface TemplateMessageData {
+    templateId: string;
+    templateName: string;
+    parameters: {
+        [parameterName: string]: {
+            type: 'text' | 'currency' | 'date_time' | 'document' | 'image' | 'video';
+            text?: string;
+            currency?: {
+                fallback_value: string;
+                code: string;
+                amount_1000: number;
+            };
+            date_time?: {
+                fallback_value: string;
+                timestamp?: number;
+            };
+            document?: {
+                link: string;
+                filename?: string;
+            };
+            image?: {
+                link: string;
+                caption?: string;
+            };
+            video?: {
+                link: string;
+                caption?: string;
+            };
+        };
+    };
+    language?: string;
+}
+export interface UpdateAutoReplyDto {
+    isAutoReplyEnabled: boolean;
+}
+export interface UpdateAutoReplyResponseDto {
+    conversationId: string;
+    isAgentActive: boolean;
+    updatedAt: Date;
+    message: string;
+}
+export interface UpdateBehaviorStatusDto {
+    behaviorStatus: CustomerBehaviorStatus;
+}
+export interface UpdateConversationAvatarDto {
+    mediaId: string;
+}
+export interface UpdateConversationAvatarResponseDto {
+    id: string;
+    avatarUrl: string;
+    updatedAt: number;
+}
+export interface UpdateConversationDto {
+    title?: string;
+    status?: ConversationStatus;
+    assignedTo?: string;
+    metadata?: MessageMetadata;
+}
+export interface UpdateConversationStatusDto {
+    status: ConversationStatus;
+    reason?: string;
+}
+export interface UpdateConversationStatusResponseDto {
+    conversationId: string;
+    previousStatus: ConversationStatus;
+    newStatus: ConversationStatus;
+    reason?: string;
+    updatedAt: number;
+    message: string;
+}
+export interface UpdateConversationTagDto {
+    name?: string;
+    color?: string;
+    description?: string;
+}
+export interface UpdateConversationTitleDto {
+    title: string;
+}
+export interface UpdateConversationTitleResponseDto {
+    id: string;
+    title: string;
+    updatedAt: number;
+}
+export interface UpdateCustomerPlatformDto {
+    audienceId?: string;
+    type?: CustomerPlatformType;
+    integrationId?: string;
+    externalUserId?: string;
+    displayName?: string;
+    avatarUrl?: string;
+    isActive?: boolean;
+    isOnline?: boolean;
+    behaviorStatus?: CustomerBehaviorStatus;
+    metadata?: CustomerMetadata;
+    platformData?: CustomerPlatformData;
+}
+export interface UpdateOnlineStatusDto {
+    isOnline: boolean;
+}
+export interface UserAudience {
+    id: string;
+    workspaceId?: string;
+    baseId?: string;
+    userId: number | null;
+    ownerType: OwnerType;
+    employeeId?: number;
+    name: string | null;
+    email: string;
+    countryCode: number | null;
+    phoneNumber: string | null;
+    avatar: string | null;
+    address: string | null;
+    integrationId: string | null;
+    avatarsExternal: string[] | null;
+    importResource: ImportResourceEnum | null;
+    gender: Gender | null;
+    birthDate: Date | null;
+    maritalStatus: MaritalStatus | null;
+    jobTitle: string | null;
+    timezone: string | null;
+    lastLoginAt: number | null;
+    totalSpent: number | null;
+    utmSource: string | null;
+    utmMedium: string | null;
+    utmCampaign: string | null;
+    createdAt: number;
+    updatedAt: number;
+    customerPlatforms: CustomerPlatform[];
+    audienceHasTags: UserAudienceHasTag[];
+    memory: string | null;
+}
+export interface UserAudienceHasTag {
+    audienceId: string;
+    workspaceId: string;
+    baseId: string | null;
+    tagId: string;
+    audience?: any;
+    tag?: any;
+}
+export interface UserTag {
+    id: string;
+    workspaceId?: string;
+    baseId?: string;
+    name: string;
+    color: string;
+    targetCount: number;
+    createdAt: number;
+    updatedAt: number;
+    type: ResourceType;
+    createdBy?: number;
+    templateEmailTags: UserTemplateEmailTag[];
+    audienceHasTags: UserAudienceHasTag[];
+}
+export interface UserTemplateEmail {
+    id: number;
+    workspaceId?: string;
+    baseId?: string;
+    userId: number | null;
+    name: string;
+    subject: string;
+    content: string;
+    type?: TemplateEmailType;
+    category: string | null;
+    placeholders: string[];
+    ctaButtons?: CTAButton[];
+    contentKeyS3?: string;
+    jsonData?: any;
+    providerEditor?: 'tiptap' | 'grapes';
+    status: TemplateEmailStatus;
+    createdAt: number;
+    updatedAt: number;
+    resourceType: ResourceType;
+    templateEmailTags: UserTemplateEmailTag[];
+}
+export interface UserTemplateEmailTag {
+    id: string;
+    workspaceId: string;
+    baseId: string | null;
+    templateEmailId: number;
+    tagId: string;
+    createdAt: number;
+    templateEmail: UserTemplateEmail;
+    tag: UserTag;
+}
+export interface WebsitePlatformData extends BasePlatformData {
+    sessionId?: string;
+    visitorId?: string;
+    ipAddress?: string;
+    userAgent?: string;
+    pageUrl?: string;
+    referrer?: string;
+    device?: {
+        type?: 'desktop' | 'mobile' | 'tablet';
+        os?: string;
+        browser?: string;
+        screenResolution?: string;
+    };
+    geoLocation?: {
+        country?: string;
+        city?: string;
+        region?: string;
+        isp?: string;
+    };
+    visitHistory?: {
+        firstVisit?: number;
+        lastVisit?: number;
+        totalVisits?: number;
+        totalPageViews?: number;
+        averageSessionDuration?: number;
+    };
+}
+export interface WhatsAppPlatformData extends BasePlatformData {
+    waId?: string;
+    phoneNumberId?: string;
+    profileName?: string;
+    isBusinessAccount?: boolean;
+    businessInfo?: {
+        businessName?: string;
+        category?: string;
+        description?: string;
+        website?: string;
+        email?: string;
+    };
+}
+export interface ZaloBotPlatformData extends BasePlatformData {
+    userId?: string;
+    conversationId?: string;
+    displayName?: string;
+    avatarUrl?: string;
+    userInfo?: {
+        displayName?: string;
+        avatar?: string;
+    };
+}
+export interface ZaloOAPlatformData extends BasePlatformData {
+    audienceId?: string;
+    followDate?: number;
+    isFollower?: boolean;
+    oaId?: string;
+    tags?: string[];
+    userAlias?: string;
+    sharedInfo?: {
+        name?: string;
+        avatar?: string;
+        phone?: string;
+    };
+}
+export interface ZaloPersonalPlatformData extends BasePlatformData {
+    sessionId?: string;
+    zaloId?: string;
+    username: string;
+    globalId: string;
+    zaloUin?: string;
+    threadType?: 'user' | 'group';
+    threadId?: string;
+    groupInfo?: {
+        groupId?: string;
+        groupName?: string;
+        groupAvatar?: string;
+        memberCount?: number;
+    };
+    userInfo?: {
+        displayName?: string;
+        avatar?: string;
+        isOnline?: boolean;
+        lastSeen?: number;
+    };
+}
+export type ABANDONED_CART = unknown;
+export type ACCOUNT_LOCKED = unknown;
+export type AUDIO = unknown;
+export type BLOCKED = unknown;
+export type BOT = unknown;
+export type BUSINESS_CARD = unknown;
+export type CHANNEL = unknown;
+export type COMMON = unknown;
+export type CONSIDERING = unknown;
+export type CONTACT = unknown;
+export type CREATE_NEW = unknown;
+export type CRM = unknown;
+export type CUSTOMER = unknown;
+export type DELIVERED = unknown;
+export type DICE = unknown;
+export type DIRECT = unknown;
+export type DIVORCED = unknown;
+export type DTOConversationType = unknown;
+export type EVENT = unknown;
+export type EVENT_INVITATION = unknown;
+export type EVENT_REMINDER = unknown;
+export type EXTERNAL_SERVICE = unknown;
+export type FACEBOOK = unknown;
+export type FEEDBACK_REQUEST = unknown;
+export type FILE = unknown;
+export type FOLLOW_UP = unknown;
+export type FOR_EVERYONE = unknown;
+export type FOR_ME = unknown;
+export type GAME = unknown;
+export type GIF = unknown;
+export type GOODBYE = unknown;
+export type GOOGLE_YOUTUBE = unknown;
+export type GUEST = unknown;
+export type INBOUND = unknown;
+export type INTERESTED = unknown;
+export type INVOICE_ISSUED = unknown;
+export type INVOICE_OVERDUE = unknown;
+export type KICKED = unknown;
+export type LINK = unknown;
+export type LOCATION = unknown;
+export type LOGIN_ALERT = unknown;
+export type M = unknown;
+export type MANUAL = unknown;
+export type MARRIED = unknown;
+export type Model = unknown;
+export type MODERATOR = unknown;
+export type MUTED = unknown;
+export type NEW_DEVICE_LOGIN = unknown;
+export type NEWSLETTER = unknown;
+export type Nhi = unknown;
+export type ONBOARDING = unknown;
+export type ORDER_CANCELED = unknown;
+export type ORDER_CONFIRMATION = unknown;
+export type ORDER_DELIVERED = unknown;
+export type ORDER_SHIPPED = unknown;
+export type OUTBOUND = unknown;
+export type PASSWORD_CHANGED = unknown;
+export type PASSWORD_RESET = unknown;
+export type PAYMENT = unknown;
+export type PAYMENT_FAILED = unknown;
+export type PAYMENT_SUCCESS = unknown;
+export type POLL = unknown;
+export type POTENTIAL = unknown;
+export type PRIVACY_UPDATE = unknown;
+export type PROMOTIONAL = unknown;
+export type Prompt = unknown;
+export type PURCHASED = unknown;
+export type QueryConversationsDto = unknown;
+export type QUICK_REPLY = unknown;
+export type RE_ENGAGEMENT = unknown;
+export type REACTION = unknown;
+export type RECEIPT = unknown;
+export type RECOMMENDATION = unknown;
+export type REFUND_PROCESSED = unknown;
+export type RETURN_APPROVED = unknown;
+export type RETURN_REQUESTED = unknown;
+export type RETURNED = unknown;
+export type SECURITY_ALERT = unknown;
+export type SENDING = unknown;
+export type SINGLE = unknown;
+export type SMS = unknown;
+export type STORY = unknown;
+export type SUBSCRIPTION_CANCELED = unknown;
+export type SUBSCRIPTION_RENEWAL = unknown;
+export type SUBSCRIPTION_TRIAL_ENDING = unknown;
+export type SUBSCRIPTION_TRIAL_START = unknown;
+export type SUPPORT = unknown;
+export type SUPPORT_TICKET_CREATED = unknown;
+export type SUPPORT_TICKET_UPDATED = unknown;
+export type SURVEY = unknown;
+export type TERMS_UPDATE = unknown;
+export type TRANSACTIONAL = unknown;
+export type TWO_FACTOR_CODE = unknown;
+export type UNRESPONSIVE = unknown;
+export type UNSUBSCRIBE_CONFIRMATION = unknown;
+export type VENUE = unknown;
+export type VERIFY_EMAIL = unknown;
+export type WEB = unknown;
+export type Webhook = unknown;
+export type WEBINAR_CONFIRMATION = unknown;
+export type WHATSAPP = unknown;
+export type WIDOWED = unknown;
+export type WINBACK = unknown;
+export type Y = unknown;
+export interface ChannelConfigurationGetChannelConfigurationsParams {
+    _?: never;
+}
+export interface ConversationAddTagsToConversationParams {
+    id: string;
+    body: AddTagsToConversationDto;
+}
+export interface ConversationAssignConversationParams {
+    id: string;
+    body: {
+        assignedTo: string;
+    };
+}
+export interface ConversationAssignTagsToGroupConversationsParams {
+    body: AssignGroupTagsDto;
+}
+export interface ConversationBulkUpdateConversationStatusParams {
+    body: BulkUpdateConversationStatusDto;
+}
+export interface ConversationCreateConversationParams {
+    body: CreateConversationDto;
+}
+export interface ConversationDatasetCreateDatasetFromConversationsParams {
+    body: CreateDatasetFromConversationDto;
+}
+export interface ConversationDeleteConversationParams {
+    id: string;
+}
+export interface ConversationGenerateConversationSummaryParams {
+    id: string;
+    body: GenerateConversationSummaryDto;
+    headers?: {
+        authorization?: string;
+    };
+}
+export interface ConversationGetConversationParams {
+    id: string;
+}
+export interface ConversationGetConversationsParams {
+    query?: QueryConversationsDto;
+}
+export interface ConversationGetConversationTagsParams {
+    id: string;
+}
+export interface ConversationGetGroupConversationsParams {
+    query?: QueryGroupConversationsDto;
+}
+export interface ConversationGetLatestConversationSummaryParams {
+    id: string;
+}
+export interface ConversationGetMessagingCapabilityParams {
+    id: string;
+}
+export interface ConversationMarkAsReadParams {
+    id: string;
+}
+export interface ConversationNotifyAutoReplyStatusParams {
+    body: NotifyAutoReplyStatusDto;
+}
+export interface ConversationParticipantGetConversationParticipantsParams {
+    conversationId: string;
+    query?: QueryConversationParticipantsDto;
+}
+export interface ConversationReadStatusGetUnreadCountParams {
+    conversationId: string;
+}
+export interface ConversationReadStatusMarkConversationAsReadParams {
+    conversationId: string;
+    body: MarkConversationReadDto;
+}
+export interface ConversationReadStatusMarkMessageAsReadParams {
+    conversationId: string;
+    messageId: string;
+}
+export interface ConversationRemoveTagsFromConversationParams {
+    id: string;
+    body: RemoveTagsFromConversationDto;
+}
+export interface ConversationSetTagsForConversationParams {
+    id: string;
+    body: SetTagsForConversationDto;
+}
+export interface ConversationTagAddTagsToConversationParams {
+    conversationId: string;
+    body: AddTagsToConversationDto;
+}
+export interface ConversationTagCreateTagParams {
+    body: CreateConversationTagDto;
+}
+export interface ConversationTagDeleteTagParams {
+    id: string;
+}
+export interface ConversationTagGetConversationTagsParams {
+    conversationId: string;
+}
+export interface ConversationTagGetTagParams {
+    id: string;
+}
+export interface ConversationTagGetTagsParams {
+    query?: QueryConversationTagsDto;
+}
+export interface ConversationTagRemoveTagsFromConversationParams {
+    conversationId: string;
+    body: RemoveTagsFromConversationDto;
+}
+export interface ConversationTagSetTagsForConversationParams {
+    conversationId: string;
+    body: SetTagsForConversationDto;
+}
+export interface ConversationTagTagsWithUsageParams {
+    query?: QueryConversationTagsDto;
+}
+export interface ConversationTagUpdateTagParams {
+    id: string;
+    body: UpdateConversationTagDto;
+}
+export interface ConversationUpdateAutoReplyParams {
+    id: string;
+    body: UpdateAutoReplyDto;
+}
+export interface ConversationUpdateConversationAvatarParams {
+    id: string;
+    body: UpdateConversationAvatarDto;
+}
+export interface ConversationUpdateConversationParams {
+    id: string;
+    body: UpdateConversationDto;
+}
+export interface ConversationUpdateConversationStatusParams {
+    id: string;
+    body: UpdateConversationStatusDto;
+}
+export interface ConversationUpdateConversationTitleParams {
+    id: string;
+    body: UpdateConversationTitleDto;
+}
+export interface CustomerPlatformAssignTagsToCustomerPlatformParams {
+    body: AssignTagsByCustomerPlatformDto;
+}
+export interface CustomerPlatformBulkCreateCustomerPlatformsParams {
+    body: BulkCreateCustomerPlatformDto;
+}
+export interface CustomerPlatformBulkUpdateCustomerPlatformsParams {
+    body: BulkUpdateCustomerPlatformDto;
+}
+export interface CustomerPlatformCountByTypeParams {
+    type: CustomerPlatformType;
+}
+export interface CustomerPlatformCreateCustomerPlatformParams {
+    body: CreateCustomerPlatformDto;
+}
+export interface CustomerPlatformDeleteCustomerPlatformParams {
+    id: string;
+}
+export interface CustomerPlatformExistsCustomerPlatformParams {
+    externalUserId: string;
+    type: CustomerPlatformType;
+    query?: string;
+}
+export interface CustomerPlatformGetActiveCustomerPlatformsParams {
+    query?: CustomerPlatformType;
+}
+export interface CustomerPlatformGetCustomerPlatformByExternalUserIdParams {
+    externalUserId: string;
+    type: CustomerPlatformType;
+    query?: string;
+}
+export interface CustomerPlatformGetCustomerPlatformByIdParams {
+    id: string;
+}
+export interface CustomerPlatformGetCustomerPlatformsByAudienceIdParams {
+    audienceId: string;
+}
+export interface CustomerPlatformGetCustomerPlatformsByIntegrationIdParams {
+    integrationId: string;
+}
+export interface CustomerPlatformGetCustomerPlatformsParams {
+    query?: QueryCustomerPlatformDto;
+}
+export interface CustomerPlatformGetCustomerPlatformStatsParams {
+    query?: string;
+}
+export interface CustomerPlatformSoftDeleteCustomerPlatformParams {
+    id: string;
+}
+export interface CustomerPlatformUpdateBehaviorStatusParams {
+    id: string;
+    body: UpdateBehaviorStatusDto;
+}
+export interface CustomerPlatformUpdateCustomerPlatformParams {
+    id: string;
+    body: UpdateCustomerPlatformDto;
+}
+export interface CustomerPlatformUpdateLastSeenAtParams {
+    id: string;
+}
+export interface CustomerPlatformUpdateOnlineStatusParams {
+    id: string;
+    body: UpdateOnlineStatusDto;
+}
+export interface MessageDeleteMessageParams {
+    conversationId: string;
+    messageId: string;
+    query?: "FOR_ME" | "FOR_EVERYONE";
+}
+export interface MessageGetMessageParams {
+    conversationId: string;
+    messageId: string;
+}
+export interface MessageGetMessagesParams {
+    conversationId: string;
+    query?: QueryMessagesDto;
+}
+export interface MessageReactMessageParams {
+    conversationId: string;
+    messageId: string;
+    body: {
+        type: "like" | "heart";
+        action: "add" | "remove";
+        note?: string;
+    };
+}
+export interface MessageSendMessageParams {
+    conversationId: string;
+    body: SendMessageDto;
+}
+export interface PlatformStickerGetStickerByIdParams {
+    id: number;
+}
+export interface PlatformStickerGetStickersParams {
+    query?: PlatformStickerQueryDto;
+}
+export interface PlatformSyncSyncPlatformDataParams {
+    body: SyncPlatformDataDto;
+}
+//# sourceMappingURL=types.d.ts.map