@rawdash/connector-zendesk 0.21.1 → 0.23.0

package/dist/index.d.ts

@@ -37,6 +37,11 @@ type ZendeskResource = ZendeskPhase;
 declare const zendeskResources: {
     readonly zendesk_user: {
         readonly shape: "entity";
+        readonly filterable: [{
+            readonly field: "role";
+            readonly ops: ["eq"];
+            readonly values: ["end-user", "agent", "admin"];
+        }];
         readonly description: "Zendesk users (agents, admins, and end-users) with role and activity flags.";
         readonly endpoint: "GET /api/v2/users.json";
         readonly fields: [{
@@ -77,6 +82,7 @@ declare const zendeskResources: {
     };
     readonly zendesk_group: {
         readonly shape: "entity";
+        readonly filterable: [];
         readonly description: "Agent groups used to route tickets.";
         readonly endpoint: "GET /api/v2/groups.json";
         readonly fields: [{
@@ -105,6 +111,7 @@ declare const zendeskResources: {
     };
     readonly zendesk_ticket: {
         readonly shape: "entity";
+        readonly filterable: [];
         readonly description: "Tickets with status, priority, assignment, channel, and tags.";
         readonly endpoint: "GET /api/v2/incremental/tickets/cursor.json";
         readonly fields: [{
@@ -171,6 +178,7 @@ declare const zendeskResources: {
     };
     readonly zendesk_ticket_state_change: {
         readonly shape: "event";
+        readonly filterable: [];
         readonly description: "Ticket state-change events (created / solved) derived from each ticket.";
         readonly endpoint: "GET /api/v2/incremental/tickets/cursor.json";
         readonly notes: "Derived from each ticket’s timestamps; the scope is cleared and rewritten on every sync.";
@@ -223,6 +231,11 @@ declare const zendeskResources: {
     };
     readonly zendesk_satisfaction_rating: {
         readonly shape: "entity";
+        readonly filterable: [{
+            readonly field: "score";
+            readonly ops: ["eq"];
+            readonly values: ["good", "bad", "offered", "unoffered", "received"];
+        }];
         readonly description: "Per-ticket customer satisfaction (CSAT) ratings with score and free-text comment.";
         readonly endpoint: "GET /api/v2/satisfaction_ratings.json";
         readonly fields: [{
@@ -268,6 +281,11 @@ declare class ZendeskConnector extends BaseConnector<ZendeskSettings, ZendeskCre
     static readonly resources: {
         readonly zendesk_user: {
             readonly shape: "entity";
+            readonly filterable: [{
+                readonly field: "role";
+                readonly ops: ["eq"];
+                readonly values: ["end-user", "agent", "admin"];
+            }];
             readonly description: "Zendesk users (agents, admins, and end-users) with role and activity flags.";
             readonly endpoint: "GET /api/v2/users.json";
             readonly fields: [{
@@ -308,6 +326,7 @@ declare class ZendeskConnector extends BaseConnector<ZendeskSettings, ZendeskCre
         };
         readonly zendesk_group: {
             readonly shape: "entity";
+            readonly filterable: [];
             readonly description: "Agent groups used to route tickets.";
             readonly endpoint: "GET /api/v2/groups.json";
             readonly fields: [{
@@ -336,6 +355,7 @@ declare class ZendeskConnector extends BaseConnector<ZendeskSettings, ZendeskCre
         };
         readonly zendesk_ticket: {
             readonly shape: "entity";
+            readonly filterable: [];
             readonly description: "Tickets with status, priority, assignment, channel, and tags.";
             readonly endpoint: "GET /api/v2/incremental/tickets/cursor.json";
             readonly fields: [{
@@ -402,6 +422,7 @@ declare class ZendeskConnector extends BaseConnector<ZendeskSettings, ZendeskCre
         };
         readonly zendesk_ticket_state_change: {
             readonly shape: "event";
+            readonly filterable: [];
             readonly description: "Ticket state-change events (created / solved) derived from each ticket.";
             readonly endpoint: "GET /api/v2/incremental/tickets/cursor.json";
             readonly notes: "Derived from each ticket’s timestamps; the scope is cleared and rewritten on every sync.";
@@ -454,6 +475,11 @@ declare class ZendeskConnector extends BaseConnector<ZendeskSettings, ZendeskCre
         };
         readonly zendesk_satisfaction_rating: {
             readonly shape: "entity";
+            readonly filterable: [{
+                readonly field: "score";
+                readonly ops: ["eq"];
+                readonly values: ["good", "bad", "offered", "unoffered", "received"];
+            }];
             readonly description: "Per-ticket customer satisfaction (CSAT) ratings with score and free-text comment.";
             readonly endpoint: "GET /api/v2/satisfaction_ratings.json";
             readonly fields: [{
@@ -586,6 +612,7 @@ declare class ZendeskConnector extends BaseConnector<ZendeskSettings, ZendeskCre
         };
     };
     private get baseUrl();
+    private singleSpec;
     private buildHeaders;
     private apiGet;
     private buildUserListUrl;

package/dist/index.js

@@ -80,6 +80,7 @@ var doc = defineConnectorDoc({
   tagline: "Sync tickets, ticket state-change events, satisfaction ratings, users, and groups from Zendesk Support for queue depth, response time, and CSAT analytics.",
   vendor: {
     name: "Zendesk",
+    domain: "zendesk.com",
     apiDocs: "https://developer.zendesk.com/api-reference/ticketing/introduction/",
     website: "https://www.zendesk.com"
   },
@@ -195,6 +196,13 @@ function csatScore(ticket) {
 var zendeskResources = defineResources({
   [USER_ENTITY]: {
     shape: "entity",
+    filterable: [
+      {
+        field: "role",
+        ops: ["eq"],
+        values: ["end-user", "agent", "admin"]
+      }
+    ],
     description: "Zendesk users (agents, admins, and end-users) with role and activity flags.",
     endpoint: "GET /api/v2/users.json",
     fields: [
@@ -219,6 +227,7 @@ var zendeskResources = defineResources({
   },
   [GROUP_ENTITY]: {
     shape: "entity",
+    filterable: [],
     description: "Agent groups used to route tickets.",
     endpoint: "GET /api/v2/groups.json",
     fields: [
@@ -237,6 +246,7 @@ var zendeskResources = defineResources({
   },
   [TICKET_ENTITY]: {
     shape: "entity",
+    filterable: [],
     description: "Tickets with status, priority, assignment, channel, and tags.",
     endpoint: "GET /api/v2/incremental/tickets/cursor.json",
     fields: [
@@ -284,6 +294,7 @@ var zendeskResources = defineResources({
   },
   [TICKET_STATE_EVENT]: {
     shape: "event",
+    filterable: [],
     description: "Ticket state-change events (created / solved) derived from each ticket.",
     endpoint: "GET /api/v2/incremental/tickets/cursor.json",
     notes: "Derived from each ticket\u2019s timestamps; the scope is cleared and rewritten on every sync.",
@@ -318,6 +329,13 @@ var zendeskResources = defineResources({
   },
   [SATISFACTION_RATING_ENTITY]: {
     shape: "entity",
+    filterable: [
+      {
+        field: "score",
+        ops: ["eq"],
+        values: ["good", "bad", "offered", "unoffered", "received"]
+      }
+    ],
     description: "Per-ticket customer satisfaction (CSAT) ratings with score and free-text comment.",
     endpoint: "GET /api/v2/satisfaction_ratings.json",
     fields: [
@@ -362,6 +380,10 @@ var ZendeskConnector = class _ZendeskConnector extends BaseConnector {
   get baseUrl() {
     return `https://${this.settings.subdomain}.zendesk.com`;
   }
+  singleSpec(options, resource) {
+    const specs = options.fetchSpecs?.[resource];
+    return specs && specs.length === 1 ? specs[0] : void 0;
+  }
   buildHeaders() {
     return {
       Authorization: encodeBasicAuth(
@@ -379,16 +401,23 @@ var ZendeskConnector = class _ZendeskConnector extends BaseConnector {
       signal
     });
   }
-  buildUserListUrl(cursor) {
+  buildUserListUrl(cursor, options) {
     const params = new URLSearchParams({ "page[size]": String(PAGE_SIZE) });
     if (cursor) {
       params.set("page[after]", cursor);
     }
+    const role = pushableEq(
+      this.singleSpec(options, USER_ENTITY)?.filter,
+      "role"
+    );
+    if (role !== null) {
+      params.set("role", role);
+    }
     return `${this.baseUrl}/api/v2/users.json?${params.toString()}`;
   }
-  async fetchUsers(page, signal) {
+  async fetchUsers(page, options, signal) {
     const res = await this.apiGet(
-      this.buildUserListUrl(page),
+      this.buildUserListUrl(page, options),
       "users",
       signal
     );
@@ -536,6 +565,13 @@ var ZendeskConnector = class _ZendeskConnector extends BaseConnector {
         params.set("start_time", String(startTime));
       }
     }
+    const score = pushableEq(
+      this.singleSpec(options, SATISFACTION_RATING_ENTITY)?.filter,
+      "score"
+    );
+    if (score !== null) {
+      params.set("score", score);
+    }
     return `${this.baseUrl}/api/v2/satisfaction_ratings.json?${params.toString()}`;
   }
   async fetchSatisfactionRatings(page, options, signal) {
@@ -618,7 +654,7 @@ var ZendeskConnector = class _ZendeskConnector extends BaseConnector {
       fetchPage: async (phase, page, sig) => {
         switch (phase) {
           case "users":
-            return this.fetchUsers(page, sig);
+            return this.fetchUsers(page, options, sig);
           case "groups":
             return this.fetchGroups(page, sig);
           case "tickets":
@@ -643,6 +679,17 @@ var ENTITY_TYPE_BY_PHASE = {
   tickets: TICKET_ENTITY,
   satisfaction_ratings: SATISFACTION_RATING_ENTITY
 };
+function pushableEq(filter, field) {
+  if (!filter) {
+    return null;
+  }
+  for (const clause of filter) {
+    if ("field" in clause && clause.field === field && clause.op === "eq" && typeof clause.value === "string") {
+      return clause.value;
+    }
+  }
+  return null;
+}
 function sinceUnixSec(options) {
   if (!options.since) {
     return null;

package/dist/index.js.map

@@ -1 +1 @@
-{"version":3,"sources":["../../../connector-shared/src/errors.ts","../../../connector-shared/src/retry.ts","../../../connector-shared/src/version.ts","../../../connector-shared/src/request.ts","../../../connector-shared/src/rate-limit.ts","../../../connector-shared/src/map-concurrent.ts","../../../connector-shared/src/sanitize.ts","../../../connector-shared/src/epoch.ts","../../../connector-shared/src/pagination.ts","../../../connector-shared/src/logger.ts","../src/zendesk.ts","../src/index.ts"],"sourcesContent":["import type { HttpResponse } from './types';\n\nexport type HttpErrorKind =\n  | 'transient'\n  | 'rate_limit'\n  | 'auth'\n  | 'upstream_bug'\n  | 'client_bug';\n\nexport abstract class HttpClientError extends Error {\n  abstract readonly kind: HttpErrorKind;\n  readonly response?: HttpResponse;\n\n  constructor(message: string, response?: HttpResponse) {\n    super(message);\n    this.name = new.target.name;\n    this.response = response;\n  }\n}\n\nexport class TransientError extends HttpClientError {\n  readonly kind = 'transient' as const;\n}\n\nexport class RateLimitError extends HttpClientError {\n  readonly kind = 'rate_limit' as const;\n  readonly retryAfter?: Date;\n\n  constructor(message: string, response?: HttpResponse, retryAfter?: Date) {\n    super(message, response);\n    this.retryAfter = retryAfter;\n  }\n}\n\nexport class AuthError extends HttpClientError {\n  readonly kind = 'auth' as const;\n}\n\nexport class UpstreamBugError extends HttpClientError {\n  readonly kind = 'upstream_bug' as const;\n}\n\nexport class ClientBugError extends HttpClientError {\n  readonly kind = 'client_bug' as const;\n}\n\nexport function classifyStatus(status: number): HttpErrorKind {\n  if (status === 429) {\n    return 'rate_limit';\n  }\n  if (status === 401 || status === 403) {\n    return 'auth';\n  }\n  if (status === 408) {\n    return 'transient';\n  }\n  if (status >= 500) {\n    return 'upstream_bug';\n  }\n  if (status >= 400) {\n    return 'client_bug';\n  }\n  return 'client_bug';\n}\n\nexport function errorForStatus(\n  message: string,\n  response: HttpResponse,\n  retryAfter?: Date,\n): HttpClientError {\n  const kind = classifyStatus(response.status);\n  switch (kind) {\n    case 'rate_limit':\n      return new RateLimitError(message, response, retryAfter);\n    case 'auth':\n      return new AuthError(message, response);\n    case 'transient':\n      return new TransientError(message, response);\n    case 'upstream_bug':\n      return new UpstreamBugError(message, response);\n    case 'client_bug':\n      return new ClientBugError(message, response);\n  }\n}\n","import { HttpClientError, RateLimitError, TransientError } from './errors';\n\nexport interface RetryPolicy {\n  maxAttempts?: number;\n  initialDelayMs?: number;\n  maxDelayMs?: number;\n  retryOn?: (status: number | null, err?: Error) => boolean;\n}\n\nexport const defaultRetryOn = (status: number | null, err?: Error): boolean => {\n  if (err instanceof RateLimitError) {\n    return true;\n  }\n  if (err instanceof TransientError) {\n    return true;\n  }\n  if (status === null) {\n    return err instanceof Error && !(err instanceof HttpClientError);\n  }\n  if (status === 408 || status === 429) {\n    return true;\n  }\n  if (status >= 500) {\n    return true;\n  }\n  return false;\n};\n\nexport function backoffDelayMs(\n  attempt: number,\n  policy: Required<Pick<RetryPolicy, 'initialDelayMs' | 'maxDelayMs'>>,\n): number {\n  const base = policy.initialDelayMs * 2 ** attempt;\n  const jitter = base * 0.25 * Math.random();\n  return Math.min(base + jitter, policy.maxDelayMs);\n}\n\nexport function parseRetryAfter(\n  headerValue: string | null,\n  now: Date = new Date(),\n): Date | undefined {\n  if (!headerValue) {\n    return undefined;\n  }\n  const trimmed = headerValue.trim();\n  if (/^\\d+$/.test(trimmed)) {\n    return new Date(now.getTime() + Number(trimmed) * 1000);\n  }\n  const parsed = Date.parse(trimmed);\n  if (Number.isNaN(parsed)) {\n    return undefined;\n  }\n  return new Date(parsed);\n}\n\nexport function sleep(ms: number, signal?: AbortSignal): Promise<void> {\n  if (signal?.aborted) {\n    return Promise.reject(signal.reason ?? new Error('Aborted'));\n  }\n  return new Promise<void>((resolve, reject) => {\n    const onAbort = () => {\n      clearTimeout(timer);\n      reject(signal!.reason ?? new Error('Aborted'));\n    };\n    const timer = setTimeout(() => {\n      signal?.removeEventListener('abort', onAbort);\n      resolve();\n    }, ms);\n    signal?.addEventListener('abort', onAbort, { once: true });\n  });\n}\n","export const HTTP_CLIENT_VERSION = '0.0.0';\n\nexport const DEFAULT_USER_AGENT = `rawdash-connector/${HTTP_CLIENT_VERSION} (+https://rawdash.dev)`;\n\nexport function connectorUserAgent(connectorId: string): string {\n  return `rawdash-connector-${connectorId}/${HTTP_CLIENT_VERSION} (+https://rawdash.dev)`;\n}\n","import {\n  AuthError,\n  ClientBugError,\n  HttpClientError,\n  RateLimitError,\n  TransientError,\n  UpstreamBugError,\n  errorForStatus,\n} from './errors';\nimport { defaultRetryOn, parseRetryAfter, sleep } from './retry';\nimport type { FetchLike, HttpMethod, HttpRequest, HttpResponse } from './types';\nimport { DEFAULT_USER_AGENT } from './version';\n\nconst DEFAULT_TIMEOUT_MS = 10_000;\nconst DEFAULT_MAX_ATTEMPTS = 3;\nconst DEFAULT_INITIAL_DELAY_MS = 1000;\nconst DEFAULT_MAX_DELAY_MS = 60_000;\nconst OBSERVER_TIMEOUT_MS = 250;\n\nexport interface RequestObservation {\n  url: string;\n  method: HttpMethod;\n  status: number;\n  resource: string;\n  requestId: string;\n  body: unknown;\n}\n\nexport type RequestObserver = (\n  event: RequestObservation,\n) => void | Promise<void>;\n\nexport interface RequestOptions {\n  fetch?: FetchLike;\n  observer?: RequestObserver;\n  resource: string;\n  requestId?: string;\n}\n\nasync function notifyObserver(\n  observer: RequestObserver,\n  event: RequestObservation,\n): Promise<void> {\n  let result: void | Promise<void>;\n  try {\n    result = observer(event);\n  } catch (err) {\n    console.warn('[connector-shared] request observer threw:', err);\n    return;\n  }\n  if (!(result instanceof Promise)) {\n    return;\n  }\n  const guarded = result.catch((err) => {\n    console.warn('[connector-shared] request observer rejected:', err);\n  });\n  let timer: ReturnType<typeof setTimeout> | undefined;\n  const timeout = new Promise<void>((resolve) => {\n    timer = setTimeout(resolve, OBSERVER_TIMEOUT_MS);\n  });\n  try {\n    await Promise.race([guarded, timeout]);\n  } finally {\n    if (timer) {\n      clearTimeout(timer);\n    }\n  }\n}\n\nfunction newRequestId(): string {\n  const c = (globalThis as { crypto?: { randomUUID?: () => string } }).crypto;\n  if (c?.randomUUID) {\n    return c.randomUUID();\n  }\n  return `${Date.now().toString(36)}-${Math.random().toString(36).slice(2, 10)}`;\n}\n\nfunction mergeHeaders(\n  defaults: Record<string, string>,\n  overrides: Record<string, string> | undefined,\n): Record<string, string> {\n  const merged: Record<string, string> = {};\n  for (const [k, v] of Object.entries(defaults)) {\n    merged[k.toLowerCase()] = v;\n  }\n  if (overrides) {\n    for (const [k, v] of Object.entries(overrides)) {\n      merged[k.toLowerCase()] = v;\n    }\n  }\n  return merged;\n}\n\nfunction linkTimeoutSignal(\n  parent: AbortSignal | undefined,\n  timeoutMs: number,\n): { signal: AbortSignal; cancel: () => void } {\n  const controller = new AbortController();\n  const onParentAbort = () => {\n    controller.abort(parent?.reason);\n  };\n  if (parent) {\n    if (parent.aborted) {\n      controller.abort(parent.reason);\n    } else {\n      parent.addEventListener('abort', onParentAbort, { once: true });\n    }\n  }\n  const timer = setTimeout(() => {\n    controller.abort(new Error(`Request timed out after ${timeoutMs}ms`));\n  }, timeoutMs);\n  return {\n    signal: controller.signal,\n    cancel: () => {\n      clearTimeout(timer);\n      if (parent) {\n        parent.removeEventListener('abort', onParentAbort);\n      }\n    },\n  };\n}\n\nasync function readBody(res: Response, parseJson: boolean): Promise<unknown> {\n  if (res.status === 204 || res.status === 205) {\n    return null;\n  }\n  const contentType = res.headers.get('content-type') ?? '';\n  if (parseJson && contentType.includes('application/json')) {\n    const text = await res.text();\n    if (text.length === 0) {\n      return null;\n    }\n    return JSON.parse(text);\n  }\n  return res.text();\n}\n\nexport async function request<T = unknown>(\n  req: HttpRequest,\n  options: RequestOptions,\n): Promise<HttpResponse<T>> {\n  const fetchImpl: FetchLike = options.fetch ?? (globalThis.fetch as FetchLike);\n  const retry = req.retry ?? {};\n  const maxAttempts = retry.maxAttempts ?? DEFAULT_MAX_ATTEMPTS;\n  const initialDelayMs = retry.initialDelayMs ?? DEFAULT_INITIAL_DELAY_MS;\n  const maxDelayMs = retry.maxDelayMs ?? DEFAULT_MAX_DELAY_MS;\n  const retryOn = retry.retryOn ?? defaultRetryOn;\n  const timeoutMs = req.timeoutMs ?? DEFAULT_TIMEOUT_MS;\n  const parseJson = req.parseJson ?? true;\n\n  const headers = mergeHeaders(\n    {\n      'User-Agent': DEFAULT_USER_AGENT,\n      Accept: 'application/json',\n    },\n    req.headers,\n  );\n\n  let lastErr: Error | undefined;\n\n  for (let attempt = 0; attempt < maxAttempts; attempt++) {\n    req.signal?.throwIfAborted();\n\n    const { signal, cancel } = linkTimeoutSignal(req.signal, timeoutMs);\n    let res: Response;\n    try {\n      res = await fetchImpl(req.url, {\n        method: req.method ?? 'GET',\n        headers,\n        body: req.body as RequestInit['body'],\n        signal,\n      });\n    } catch (err) {\n      cancel();\n      if (req.signal?.aborted) {\n        throw req.signal.reason ?? err;\n      }\n      const error = err instanceof Error ? err : new Error(String(err));\n      lastErr = error;\n      if (attempt < maxAttempts - 1 && retryOn(null, error)) {\n        const delay = computeDelay(attempt, initialDelayMs, maxDelayMs);\n        await sleep(delay, req.signal);\n        continue;\n      }\n      throw new TransientError(error.message);\n    }\n    cancel();\n\n    const body = await readBody(res, parseJson);\n    const httpResponse: HttpResponse<T> = {\n      status: res.status,\n      headers: res.headers,\n      body: body as T,\n    };\n    if (req.rateLimit) {\n      const state = req.rateLimit.parse(res.headers);\n      if (state) {\n        httpResponse.rateLimitState = state;\n      }\n    }\n\n    if (options.observer) {\n      await notifyObserver(options.observer, {\n        url: req.url,\n        method: req.method ?? 'GET',\n        status: res.status,\n        resource: options.resource,\n        requestId: options.requestId ?? newRequestId(),\n        body,\n      });\n    }\n\n    if (res.ok) {\n      return httpResponse;\n    }\n\n    const retryAfter = parseRetryAfter(res.headers.get('retry-after'));\n    const message = `HTTP ${res.status} ${res.statusText} for ${req.method ?? 'GET'} ${req.url}`;\n    const err = errorForStatus(message, httpResponse, retryAfter);\n\n    if (\n      attempt < maxAttempts - 1 &&\n      retryOn(res.status, err) &&\n      !(err instanceof AuthError) &&\n      !(err instanceof ClientBugError)\n    ) {\n      lastErr = err;\n      let delay = computeDelay(attempt, initialDelayMs, maxDelayMs);\n      if (err instanceof RateLimitError && retryAfter) {\n        const wait = retryAfter.getTime() - Date.now();\n        if (wait > 0) {\n          delay = Math.min(wait, maxDelayMs);\n        }\n      }\n      await sleep(delay, req.signal);\n      continue;\n    }\n\n    throw err;\n  }\n\n  throw lastErr ?? new UpstreamBugError('Exhausted retry attempts');\n}\n\nfunction computeDelay(\n  attempt: number,\n  initialDelayMs: number,\n  maxDelayMs: number,\n): number {\n  const base = initialDelayMs * 2 ** attempt;\n  const jitter = base * 0.25 * Math.random();\n  return Math.min(base + jitter, maxDelayMs);\n}\n\nexport { HttpClientError };\n","export interface RateLimitState {\n  remaining: number;\n  resetAt: Date;\n}\n\nexport interface RateLimitPolicy {\n  parse(headers: Headers): RateLimitState | null;\n}\n\nexport interface StandardRateLimitPolicyConfig {\n  remainingHeader: string;\n  resetHeader: string;\n  resetUnit: 's' | 'ms';\n  resetFallbackMs?: number;\n}\n\nexport function standardRateLimitPolicy(\n  config: StandardRateLimitPolicyConfig,\n): RateLimitPolicy {\n  const { remainingHeader, resetHeader, resetUnit, resetFallbackMs } = config;\n  const multiplier = resetUnit === 's' ? 1000 : 1;\n  return {\n    parse(h) {\n      const remainingRaw = h.get(remainingHeader);\n      if (remainingRaw === null || remainingRaw.trim() === '') {\n        return null;\n      }\n      const remaining = Number(remainingRaw);\n      if (!Number.isFinite(remaining)) {\n        return null;\n      }\n      const resetRaw = h.get(resetHeader);\n      if (resetRaw === null) {\n        if (resetFallbackMs === undefined) {\n          return null;\n        }\n        return {\n          remaining,\n          resetAt: new Date(Date.now() + resetFallbackMs),\n        };\n      }\n      if (resetRaw.trim() === '') {\n        return null;\n      }\n      const reset = Number(resetRaw);\n      if (!Number.isFinite(reset) || reset < 0) {\n        return null;\n      }\n      const resetMs = reset * multiplier;\n      if (!Number.isFinite(resetMs)) {\n        return null;\n      }\n      return { remaining, resetAt: new Date(resetMs) };\n    },\n  };\n}\n","export async function mapWithConcurrency<T, R>(\n  items: readonly T[],\n  concurrency: number,\n  fn: (item: T, index: number) => Promise<R>,\n): Promise<R[]> {\n  const results = new Array<R>(items.length);\n  if (items.length === 0) {\n    return results;\n  }\n  const normalized = Number.isFinite(concurrency) ? Math.floor(concurrency) : 1;\n  const limit = Math.max(1, Math.min(normalized, items.length));\n  let next = 0;\n  let failed = false;\n\n  async function worker(): Promise<void> {\n    while (!failed) {\n      const i = next++;\n      if (i >= items.length) {\n        return;\n      }\n      try {\n        results[i] = await fn(items[i]!, i);\n      } catch (err) {\n        failed = true;\n        throw err;\n      }\n    }\n  }\n\n  const workers: Promise<void>[] = [];\n  for (let w = 0; w < limit; w++) {\n    workers.push(worker());\n  }\n  await Promise.all(workers);\n  return results;\n}\n","export interface SanitizeAllowedUrlOptions {\n  url: string | null;\n  host: string;\n  pathname: string;\n  protocol?: 'https:' | 'http:';\n}\n\nexport function sanitizeAllowedUrl(\n  options: SanitizeAllowedUrlOptions,\n): string | null {\n  const { url, host, pathname, protocol = 'https:' } = options;\n  if (url === null) {\n    return null;\n  }\n  try {\n    const u = new URL(url);\n    if (u.protocol !== protocol || u.host !== host || u.pathname !== pathname) {\n      return null;\n    }\n    return u.toString();\n  } catch {\n    return null;\n  }\n}\n","export type EpochUnit = 'ms' | 's' | 'iso';\n\nexport function parseEpoch(\n  value: number | string | null | undefined,\n  unit: EpochUnit,\n): number | null {\n  if (value === null || value === undefined) {\n    return null;\n  }\n  if (unit === 'iso') {\n    if (typeof value !== 'string') {\n      return null;\n    }\n    const ms = new Date(value).getTime();\n    return Number.isFinite(ms) ? ms : null;\n  }\n  if (typeof value === 'string' && value.trim() === '') {\n    return null;\n  }\n  const n = typeof value === 'number' ? value : Number(value);\n  if (!Number.isFinite(n)) {\n    return null;\n  }\n  const result = unit === 's' ? n * 1000 : n;\n  return Number.isFinite(result) ? result : null;\n}\n","import { request } from './request';\nimport type { HttpRequest } from './types';\n\nexport function parseLinkHeader(header: string | null): Record<string, string> {\n  if (!header) {\n    return {};\n  }\n  const result: Record<string, string> = {};\n  for (const part of header.split(',')) {\n    const match = part.match(/<([^>]+)>\\s*;\\s*rel=\"([^\"]+)\"/);\n    if (match) {\n      result[match[2]!] = match[1]!;\n    }\n  }\n  return result;\n}\n\nexport async function* paginateLink<T>(\n  initial: HttpRequest,\n  parse: (body: unknown) => T[],\n  options: { resource: string },\n): AsyncIterable<T> {\n  let next: string | null = initial.url;\n  while (next) {\n    const res: Awaited<ReturnType<typeof request>> = await request(\n      {\n        ...initial,\n        url: next,\n      },\n      { resource: options.resource },\n    );\n    for (const item of parse(res.body)) {\n      yield item;\n    }\n    const links = parseLinkHeader(res.headers.get('link'));\n    next = links['next'] ?? null;\n  }\n}\n\nexport async function* paginateCursor<T>(\n  initial: HttpRequest,\n  parse: (body: unknown) => { items: T[]; nextCursor: string | null },\n  buildNext: (req: HttpRequest, cursor: string) => HttpRequest,\n  options: { resource: string },\n): AsyncIterable<T> {\n  let req: HttpRequest = initial;\n  while (true) {\n    const res = await request(req, { resource: options.resource });\n    const { items, nextCursor } = parse(res.body);\n    for (const item of items) {\n      yield item;\n    }\n    if (!nextCursor) {\n      return;\n    }\n    req = buildNext(req, nextCursor);\n  }\n}\n\nexport async function* paginatePage<T>(\n  initial: HttpRequest,\n  parse: (body: unknown) => { items: T[]; hasMore: boolean },\n  buildPage: (req: HttpRequest, page: number) => HttpRequest,\n  options: { resource: string },\n): AsyncIterable<T> {\n  let page = 1;\n  while (true) {\n    const req = page === 1 ? initial : buildPage(initial, page);\n    const res = await request(req, { resource: options.resource });\n    const { items, hasMore } = parse(res.body);\n    for (const item of items) {\n      yield item;\n    }\n    if (!hasMore || items.length === 0) {\n      return;\n    }\n    page++;\n  }\n}\n","export type LogFields = Record<string, unknown>;\n\nexport interface ConnectorLogger {\n  info(event: string, fields?: LogFields): void;\n  warn(event: string, fields?: LogFields): void;\n}\n\nexport interface ConnectorLoggerOptions {\n  scope: string;\n}\n\nconst MAX_VALUE_LEN = 120;\n\nfunction truncate(s: string, max = MAX_VALUE_LEN): string {\n  if (s.length <= max) {\n    return s;\n  }\n  return `${s.slice(0, max - 1)}…`;\n}\n\nfunction formatValue(value: unknown): string {\n  if (value === null) {\n    return 'null';\n  }\n  if (value === undefined) {\n    return '';\n  }\n  if (typeof value === 'number' || typeof value === 'boolean') {\n    return String(value);\n  }\n  if (typeof value === 'string') {\n    const t = truncate(value);\n    if (/[\\s\"=]/.test(t)) {\n      return JSON.stringify(t);\n    }\n    return t;\n  }\n  if (typeof value === 'bigint') {\n    return value.toString();\n  }\n  let json: string | undefined;\n  try {\n    json = JSON.stringify(value);\n  } catch {\n    json = undefined;\n  }\n  return truncate(json ?? String(value));\n}\n\nexport function formatLogFields(fields?: LogFields): string {\n  if (!fields) {\n    return '';\n  }\n  const parts: string[] = [];\n  for (const [k, v] of Object.entries(fields)) {\n    if (v === undefined) {\n      continue;\n    }\n    parts.push(`${k}=${formatValue(v)}`);\n  }\n  return parts.length > 0 ? ` ${parts.join(' ')}` : '';\n}\n\nexport function formatLogLine(\n  scope: string,\n  event: string,\n  fields?: LogFields,\n): string {\n  return `[${scope}] ${event}${formatLogFields(fields)}`;\n}\n\nexport function createDefaultConnectorLogger(\n  opts: ConnectorLoggerOptions,\n): ConnectorLogger {\n  return {\n    info(event, fields) {\n      console.info(formatLogLine(opts.scope, event, fields));\n    },\n    warn(event, fields) {\n      console.warn(formatLogLine(opts.scope, event, fields));\n    },\n  };\n}\n\nconst NOOP_LOGGER: ConnectorLogger = {\n  info() {},\n  warn() {},\n};\n\nexport function noopConnectorLogger(): ConnectorLogger {\n  return NOOP_LOGGER;\n}\n","import {\n  type HttpResponse,\n  connectorUserAgent,\n  parseEpoch,\n} from '@rawdash/connector-shared';\nimport {\n  BaseConnector,\n  type ConnectorContext,\n  type ConnectorDoc,\n  type CredentialsSchema,\n  type JSONValue,\n  type StorageHandle,\n  type SyncOptions,\n  type SyncResult,\n  defineConfigFields,\n  defineConnectorDoc,\n  defineResources,\n  makeChunkedCursorGuard,\n  paginateChunked,\n  schemasFromResources,\n  selectActivePhases,\n} from '@rawdash/core';\nimport { z } from 'zod';\n\nexport const configFields = defineConfigFields(\n  z.object({\n    subdomain: z\n      .string()\n      .trim()\n      .min(1)\n      .regex(\n        /^[a-z0-9][a-z0-9-]*$/i,\n        'Use the subdomain only (e.g. \"acme\" for acme.zendesk.com), without the protocol or path.',\n      )\n      .meta({\n        label: 'Account subdomain',\n        description:\n          'Your Zendesk account subdomain, the \"acme\" in acme.zendesk.com.',\n        placeholder: 'acme',\n      }),\n    email: z.string().trim().email().meta({\n      label: 'Agent email',\n      description:\n        'Email address of an agent (or admin) on the Zendesk account; paired with the API token for Basic auth.',\n      placeholder: 'agent@acme.com',\n    }),\n    apiToken: z.object({ $secret: z.string() }).meta({\n      label: 'API token',\n      description:\n        'Zendesk API token. Create one in Admin Center -> Apps and integrations -> Zendesk API -> Settings -> Add API token.',\n      placeholder: 'aB1c2D3...',\n      secret: true,\n    }),\n    resources: z\n      .array(\n        z.enum([\n          'users',\n          'groups',\n          'tickets',\n          'ticket_events',\n          'satisfaction_ratings',\n        ]),\n      )\n      .nonempty()\n      .optional()\n      .meta({\n        label: 'Resources',\n        description:\n          'Which Zendesk resources to sync. Omit to sync all of them. The API token only needs read scopes for the resources listed here.',\n      }),\n  }),\n);\n\nexport const doc: ConnectorDoc = defineConnectorDoc({\n  displayName: 'Zendesk',\n  category: 'support',\n  brandColor: '#03363D',\n  tagline:\n    'Sync tickets, ticket state-change events, satisfaction ratings, users, and groups from Zendesk Support for queue depth, response time, and CSAT analytics.',\n  vendor: {\n    name: 'Zendesk',\n    apiDocs:\n      'https://developer.zendesk.com/api-reference/ticketing/introduction/',\n    website: 'https://www.zendesk.com',\n  },\n  auth: {\n    summary:\n      'HTTP Basic auth using an agent (or admin) email address paired with a Zendesk API token. The token must belong to an account with read access to tickets, users, and groups.',\n    setup: [\n      'Open Admin Center -> Apps and integrations -> Zendesk API.',\n      'On the Settings tab, enable Token access if it is not already on.',\n      'Click Add API token, give it a label, and copy the generated token value (you cannot view it again).',\n      'Store the token as a secret and reference it from config as `apiToken: secret(\"ZENDESK_API_TOKEN\")`, alongside the agent email and your account subdomain (the \"acme\" in acme.zendesk.com).',\n    ],\n  },\n  rateLimit:\n    'Zendesk Support API enforces per-account quotas (default ~700 requests/minute on Professional plans, higher on Enterprise) and signals throttling via 429 with a Retry-After header; the shared HTTP client honors Retry-After on backoff.',\n  limitations: [\n    'Ticket comment bodies and per-event audit transcripts are not synced.',\n    'Zendesk Chat, Talk (voice), and Sell are separate product lines and are out of scope.',\n    'Ticket state-change events are derived from each ticket’s timestamps (created, updated, solved); full audit-event history is not synced.',\n  ],\n});\n\nexport interface ZendeskSettings {\n  subdomain: string;\n  resources?: readonly ZendeskResource[];\n}\n\nconst zendeskCredentials = {\n  email: {\n    description: 'Zendesk agent email',\n    auth: 'required' as const,\n  },\n  apiToken: {\n    description: 'Zendesk API token',\n    auth: 'required' as const,\n  },\n} satisfies CredentialsSchema;\n\ntype ZendeskCredentials = typeof zendeskCredentials;\n\nconst PHASE_ORDER = [\n  'users',\n  'groups',\n  'tickets',\n  'ticket_events',\n  'satisfaction_ratings',\n] as const;\n\ntype ZendeskPhase = (typeof PHASE_ORDER)[number];\n\nexport type ZendeskResource = ZendeskPhase;\n\nconst isZendeskSyncCursor = makeChunkedCursorGuard(PHASE_ORDER);\n\nconst PAGE_SIZE = 100;\nconst INCREMENTAL_PAGE_SIZE = 1000;\n\nconst USER_ENTITY = 'zendesk_user';\nconst GROUP_ENTITY = 'zendesk_group';\nconst TICKET_ENTITY = 'zendesk_ticket';\nconst TICKET_STATE_EVENT = 'zendesk_ticket_state_change';\nconst SATISFACTION_RATING_ENTITY = 'zendesk_satisfaction_rating';\n\ninterface UserRecord {\n  id: number;\n  name?: string | null;\n  email?: string | null;\n  role?: string | null;\n  active?: boolean | null;\n  suspended?: boolean | null;\n  default_group_id?: number | null;\n  created_at?: string | null;\n  updated_at?: string | null;\n}\n\ninterface UserListResponse {\n  users: UserRecord[];\n  meta?: { has_more?: boolean | null; after_cursor?: string | null } | null;\n}\n\ninterface GroupRecord {\n  id: number;\n  name?: string | null;\n  default?: boolean | null;\n  deleted?: boolean | null;\n  created_at?: string | null;\n  updated_at?: string | null;\n}\n\ninterface GroupListResponse {\n  groups: GroupRecord[];\n  meta?: { has_more?: boolean | null; after_cursor?: string | null } | null;\n}\n\ninterface TicketRecord {\n  id: number;\n  subject?: string | null;\n  status?: string | null;\n  priority?: string | null;\n  type?: string | null;\n  channel?: string | null;\n  assignee_id?: number | null;\n  requester_id?: number | null;\n  submitter_id?: number | null;\n  group_id?: number | null;\n  organization_id?: number | null;\n  tags?: string[] | null;\n  via?: { channel?: string | null } | null;\n  satisfaction_rating?: { score?: string | null } | null;\n  created_at?: string | null;\n  updated_at?: string | null;\n}\n\ninterface IncrementalTicketsResponse {\n  tickets: TicketRecord[];\n  after_cursor?: string | null;\n  end_of_stream?: boolean | null;\n  count?: number | null;\n}\n\ninterface SatisfactionRatingRecord {\n  id: number;\n  score?: string | null;\n  ticket_id?: number | null;\n  assignee_id?: number | null;\n  requester_id?: number | null;\n  group_id?: number | null;\n  comment?: string | null;\n  created_at?: string | null;\n  updated_at?: string | null;\n}\n\ninterface SatisfactionRatingListResponse {\n  satisfaction_ratings: SatisfactionRatingRecord[];\n  meta?: { has_more?: boolean | null; after_cursor?: string | null } | null;\n}\n\nconst idNumber = z.number();\nconst isoString = z.string();\n\nconst userSchema = z.object({\n  id: idNumber,\n  name: z.string().nullish(),\n  email: z.string().nullish(),\n  role: z.string().nullish(),\n  active: z.boolean().nullish(),\n  suspended: z.boolean().nullish(),\n  default_group_id: z.number().nullish(),\n  created_at: isoString.nullish(),\n  updated_at: isoString.nullish(),\n});\n\nconst groupSchema = z.object({\n  id: idNumber,\n  name: z.string().nullish(),\n  default: z.boolean().nullish(),\n  deleted: z.boolean().nullish(),\n  created_at: isoString.nullish(),\n  updated_at: isoString.nullish(),\n});\n\nconst ticketSchema = z.object({\n  id: idNumber,\n  subject: z.string().nullish(),\n  status: z.string().nullish(),\n  priority: z.string().nullish(),\n  type: z.string().nullish(),\n  channel: z.string().nullish(),\n  assignee_id: z.number().nullish(),\n  requester_id: z.number().nullish(),\n  submitter_id: z.number().nullish(),\n  group_id: z.number().nullish(),\n  organization_id: z.number().nullish(),\n  tags: z.array(z.string()).nullish(),\n  via: z.object({ channel: z.string().nullish() }).nullish(),\n  satisfaction_rating: z.object({ score: z.string().nullish() }).nullish(),\n  created_at: isoString.nullish(),\n  updated_at: isoString.nullish(),\n});\n\nconst satisfactionRatingSchema = z.object({\n  id: idNumber,\n  score: z.string().nullish(),\n  ticket_id: z.number().nullish(),\n  assignee_id: z.number().nullish(),\n  requester_id: z.number().nullish(),\n  group_id: z.number().nullish(),\n  comment: z.string().nullish(),\n  created_at: isoString.nullish(),\n  updated_at: isoString.nullish(),\n});\n\nfunction numericIdOrNull(value: number | null | undefined): string | null {\n  if (value === null || value === undefined) {\n    return null;\n  }\n  return String(value);\n}\n\nfunction isoToMs(value: string | null | undefined): number | null {\n  return parseEpoch(value ?? null, 'iso');\n}\n\nfunction isoToMsOrZero(value: string | null | undefined): number {\n  return isoToMs(value) ?? 0;\n}\n\nfunction viaChannel(ticket: TicketRecord): string | null {\n  return ticket.via?.channel ?? ticket.channel ?? null;\n}\n\nfunction csatScore(ticket: TicketRecord): string | null {\n  return ticket.satisfaction_rating?.score ?? null;\n}\n\nexport const zendeskResources = defineResources({\n  [USER_ENTITY]: {\n    shape: 'entity',\n    description:\n      'Zendesk users (agents, admins, and end-users) with role and activity flags.',\n    endpoint: 'GET /api/v2/users.json',\n    fields: [\n      { name: 'name', description: 'User display name.' },\n      { name: 'email', description: 'User email address.' },\n      {\n        name: 'role',\n        description: 'User role (end-user, agent, or admin).',\n      },\n      { name: 'active', description: 'Whether the user is active.' },\n      { name: 'suspended', description: 'Whether the user is suspended.' },\n      {\n        name: 'defaultGroupId',\n        description: 'Default group the user belongs to (agents only).',\n      },\n      {\n        name: 'createdAt',\n        description: 'When the user was created (Unix ms).',\n      },\n    ],\n    responses: { users: z.array(userSchema) },\n  },\n  [GROUP_ENTITY]: {\n    shape: 'entity',\n    description: 'Agent groups used to route tickets.',\n    endpoint: 'GET /api/v2/groups.json',\n    fields: [\n      { name: 'name', description: 'Group name.' },\n      {\n        name: 'isDefault',\n        description: 'Whether this is the account default group.',\n      },\n      { name: 'deleted', description: 'Whether the group is soft-deleted.' },\n      {\n        name: 'createdAt',\n        description: 'When the group was created (Unix ms).',\n      },\n    ],\n    responses: { groups: z.array(groupSchema) },\n  },\n  [TICKET_ENTITY]: {\n    shape: 'entity',\n    description:\n      'Tickets with status, priority, assignment, channel, and tags.',\n    endpoint: 'GET /api/v2/incremental/tickets/cursor.json',\n    fields: [\n      { name: 'subject', description: 'Ticket subject line.' },\n      {\n        name: 'status',\n        description:\n          'Ticket status (new, open, pending, hold, solved, closed).',\n      },\n      {\n        name: 'priority',\n        description: 'Ticket priority (low, normal, high, urgent).',\n      },\n      { name: 'type', description: 'Ticket type (question, incident, etc.).' },\n      {\n        name: 'channel',\n        description: 'Channel the ticket was created from (email, web, etc.).',\n      },\n      {\n        name: 'assigneeId',\n        description: 'Assigned agent id (null if unassigned).',\n      },\n      { name: 'requesterId', description: 'Requester (end-user) id.' },\n      {\n        name: 'groupId',\n        description: 'Group the ticket is routed to (null if unrouted).',\n      },\n      {\n        name: 'organizationId',\n        description: 'Organization id (null if none).',\n      },\n      {\n        name: 'tags',\n        description: 'Flat list of tags applied to the ticket.',\n      },\n      {\n        name: 'satisfactionScore',\n        description:\n          'Per-ticket CSAT score from the satisfaction_rating block (offered, good, bad, unoffered).',\n      },\n      {\n        name: 'createdAt',\n        description: 'When the ticket was created (Unix ms).',\n      },\n    ],\n    responses: { tickets: z.array(ticketSchema) },\n  },\n  [TICKET_STATE_EVENT]: {\n    shape: 'event',\n    description:\n      'Ticket state-change events (created / solved) derived from each ticket.',\n    endpoint: 'GET /api/v2/incremental/tickets/cursor.json',\n    notes:\n      'Derived from each ticket’s timestamps; the scope is cleared and rewritten on every sync.',\n    fields: [\n      {\n        name: 'ticketId',\n        description: 'The ticket the event belongs to.',\n      },\n      {\n        name: 'transition',\n        description: 'created or solved.',\n      },\n      {\n        name: 'status',\n        description: 'Ticket status at sync time.',\n      },\n      {\n        name: 'priority',\n        description: 'Ticket priority at sync time.',\n      },\n      {\n        name: 'assigneeId',\n        description: 'Assigned agent id at sync time (null if unassigned).',\n      },\n      {\n        name: 'groupId',\n        description: 'Group id at sync time (null if unrouted).',\n      },\n      { name: 'channel', description: 'Channel the ticket was created from.' },\n    ],\n    responses: { ticket_events: z.array(ticketSchema) },\n  },\n  [SATISFACTION_RATING_ENTITY]: {\n    shape: 'entity',\n    description:\n      'Per-ticket customer satisfaction (CSAT) ratings with score and free-text comment.',\n    endpoint: 'GET /api/v2/satisfaction_ratings.json',\n    fields: [\n      { name: 'score', description: 'Rating score (good, bad, offered).' },\n      { name: 'ticketId', description: 'The ticket the rating is for.' },\n      {\n        name: 'assigneeId',\n        description: 'Agent assigned at the time of rating.',\n      },\n      { name: 'requesterId', description: 'Requester (end-user) id.' },\n      { name: 'groupId', description: 'Group id at the time of rating.' },\n      {\n        name: 'hasComment',\n        description: 'Whether a free-text comment is set.',\n      },\n      {\n        name: 'createdAt',\n        description: 'When the rating was submitted (Unix ms).',\n      },\n    ],\n    responses: { satisfaction_ratings: z.array(satisfactionRatingSchema) },\n  },\n});\n\nexport const id = 'zendesk';\n\nexport class ZendeskConnector extends BaseConnector<\n  ZendeskSettings,\n  ZendeskCredentials\n> {\n  static readonly id = id;\n\n  static readonly resources = zendeskResources;\n\n  static readonly schemas = schemasFromResources(zendeskResources);\n\n  static create(input: unknown, ctx?: ConnectorContext): ZendeskConnector {\n    const parsed = configFields.parse(input);\n    return new ZendeskConnector(\n      {\n        subdomain: parsed.subdomain,\n        resources: parsed.resources,\n      },\n      { email: parsed.email, apiToken: parsed.apiToken },\n      ctx,\n    );\n  }\n\n  readonly id = id;\n  override readonly credentials = zendeskCredentials;\n\n  private get baseUrl(): string {\n    return `https://${this.settings.subdomain}.zendesk.com`;\n  }\n\n  private buildHeaders(): Record<string, string> {\n    return {\n      Authorization: encodeBasicAuth(\n        `${this.creds.email}/token`,\n        this.creds.apiToken,\n      ),\n      Accept: 'application/json',\n      'User-Agent': connectorUserAgent('zendesk'),\n    };\n  }\n\n  private apiGet<T>(\n    url: string,\n    resource: string,\n    signal?: AbortSignal,\n  ): Promise<HttpResponse<T>> {\n    return this.get<T>(url, {\n      resource,\n      headers: this.buildHeaders(),\n      signal,\n    });\n  }\n\n  private buildUserListUrl(cursor: string | null): string {\n    const params = new URLSearchParams({ 'page[size]': String(PAGE_SIZE) });\n    if (cursor) {\n      params.set('page[after]', cursor);\n    }\n    return `${this.baseUrl}/api/v2/users.json?${params.toString()}`;\n  }\n\n  private async fetchUsers(\n    page: string | null,\n    signal?: AbortSignal,\n  ): Promise<{ items: unknown[]; next: string | null }> {\n    const res = await this.apiGet<UserListResponse>(\n      this.buildUserListUrl(page),\n      'users',\n      signal,\n    );\n    return {\n      items: res.body.users ?? [],\n      next: res.body.meta?.has_more\n        ? 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[],\n      next: res.body.meta?.has_more\n        ? (res.body.meta?.after_cursor ?? null)\n        : null,\n    };\n  }\n\n  private async writeSatisfactionRatings(\n    storage: StorageHandle,\n    items: SatisfactionRatingRecord[],\n  ): Promise<void> {\n    for (const rating of items) {\n      await storage.entity({\n        type: SATISFACTION_RATING_ENTITY,\n        id: String(rating.id),\n        attributes: {\n          score: rating.score ?? null,\n          ticketId: numericIdOrNull(rating.ticket_id),\n          assigneeId: numericIdOrNull(rating.assignee_id),\n          requesterId: numericIdOrNull(rating.requester_id),\n          groupId: numericIdOrNull(rating.group_id),\n          hasComment:\n            typeof rating.comment === 'string' && rating.comment !== '',\n          createdAt: isoToMs(rating.created_at),\n        },\n        updated_at: isoToMsOrZero(rating.updated_at ?? rating.created_at),\n      });\n    }\n  }\n\n  private async clearScopeOnFirstPage(\n    storage: StorageHandle,\n    phase: ZendeskPhase,\n    isFull: boolean,\n  ): Promise<void> {\n    if (phase === 'ticket_events') {\n      await storage.events([], { names: [TICKET_STATE_EVENT] });\n      return;\n    }\n    if (!isFull) {\n      return;\n    }\n    const entityType = ENTITY_TYPE_BY_PHASE[phase];\n    if (entityType) {\n      await storage.entities([], { types: [entityType] });\n    }\n  }\n\n  private async writePhase(\n    storage: StorageHandle,\n    phase: ZendeskPhase,\n    items: unknown[],\n  ): Promise<void> {\n    switch (phase) {\n      case 'users':\n        await this.writeUsers(storage, items as UserRecord[]);\n        return;\n      case 'groups':\n        await this.writeGroups(storage, items as GroupRecord[]);\n        return;\n      case 'tickets':\n        await this.writeTickets(storage, items as TicketRecord[]);\n        return;\n      case 'ticket_events':\n        await this.writeTicketEvents(storage, items as TicketRecord[]);\n        return;\n      case 'satisfaction_ratings':\n        await this.writeSatisfactionRatings(\n          storage,\n          items as SatisfactionRatingRecord[],\n        );\n        return;\n    }\n  }\n\n  async sync(\n    options: SyncOptions,\n    storage: StorageHandle,\n    signal?: AbortSignal,\n  ): Promise<SyncResult> {\n    const cursor = isZendeskSyncCursor(options.cursor)\n      ? options.cursor\n      : undefined;\n    const isFull = options.mode === 'full';\n\n    const phases = selectActivePhases<ZendeskResource, ZendeskPhase>(\n      (r) => r,\n      PHASE_ORDER,\n      this.settings.resources,\n    );\n\n    return paginateChunked<ZendeskPhase, string>({\n      phases,\n      cursor,\n      signal,\n      logger: this.logger,\n      fetchPage: async (phase, page, sig) => {\n        switch (phase) {\n          case 'users':\n            return this.fetchUsers(page, sig);\n          case 'groups':\n            return this.fetchGroups(page, sig);\n          case 'tickets':\n          case 'ticket_events':\n            return this.fetchTickets(page, phase, options, sig);\n          case 'satisfaction_ratings':\n            return this.fetchSatisfactionRatings(page, options, sig);\n        }\n      },\n      writeBatch: async (phase, items, page) => {\n        if (page === null) {\n          await this.clearScopeOnFirstPage(storage, phase, isFull);\n        }\n        await this.writePhase(storage, phase, items);\n      },\n    });\n  }\n}\n\nconst ENTITY_TYPE_BY_PHASE: Partial<Record<ZendeskPhase, string>> = {\n  users: USER_ENTITY,\n  groups: GROUP_ENTITY,\n  tickets: TICKET_ENTITY,\n  satisfaction_ratings: SATISFACTION_RATING_ENTITY,\n};\n\nfunction sinceUnixSec(options: SyncOptions): number | null {\n  if (!options.since) {\n    return null;\n  }\n  const ms = new Date(options.since).getTime();\n  if (!Number.isFinite(ms)) {\n    return null;\n  }\n  return Math.floor(ms / 1000);\n}\n\nfunction encodeBasicAuth(username: string, secret: string): string {\n  const raw = `${username}:${secret}`;\n  if 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+{"version":3,"sources":["../../../connector-shared/src/errors.ts","../../../connector-shared/src/retry.ts","../../../connector-shared/src/version.ts","../../../connector-shared/src/request.ts","../../../connector-shared/src/rate-limit.ts","../../../connector-shared/src/map-concurrent.ts","../../../connector-shared/src/sanitize.ts","../../../connector-shared/src/epoch.ts","../../../connector-shared/src/pagination.ts","../../../connector-shared/src/logger.ts","../src/zendesk.ts","../src/index.ts"],"sourcesContent":["import type { HttpResponse } from './types';\n\nexport type HttpErrorKind =\n  | 'transient'\n  | 'rate_limit'\n  | 'auth'\n  | 'upstream_bug'\n  | 'client_bug';\n\nexport abstract class HttpClientError extends Error {\n  abstract readonly kind: HttpErrorKind;\n  readonly response?: HttpResponse;\n\n  constructor(message: string, response?: HttpResponse) {\n    super(message);\n    this.name = new.target.name;\n    this.response = response;\n  }\n}\n\nexport class TransientError extends HttpClientError {\n  readonly kind = 'transient' as const;\n}\n\nexport class RateLimitError extends HttpClientError {\n  readonly kind = 'rate_limit' as const;\n  readonly retryAfter?: Date;\n\n  constructor(message: string, response?: HttpResponse, retryAfter?: Date) {\n    super(message, response);\n    this.retryAfter = retryAfter;\n  }\n}\n\nexport class AuthError extends HttpClientError {\n  readonly kind = 'auth' as const;\n}\n\nexport class UpstreamBugError extends HttpClientError {\n  readonly kind = 'upstream_bug' as const;\n}\n\nexport class ClientBugError extends HttpClientError {\n  readonly kind = 'client_bug' as const;\n}\n\nexport function classifyStatus(status: number): HttpErrorKind {\n  if (status === 429) {\n    return 'rate_limit';\n  }\n  if (status === 401 || status === 403) {\n    return 'auth';\n  }\n  if (status === 408) {\n    return 'transient';\n  }\n  if (status >= 500) {\n    return 'upstream_bug';\n  }\n  if (status >= 400) {\n    return 'client_bug';\n  }\n  return 'client_bug';\n}\n\nexport function errorForStatus(\n  message: string,\n  response: HttpResponse,\n  retryAfter?: Date,\n): HttpClientError {\n  const kind = classifyStatus(response.status);\n  switch (kind) {\n    case 'rate_limit':\n      return new RateLimitError(message, response, retryAfter);\n    case 'auth':\n      return new AuthError(message, response);\n    case 'transient':\n      return new TransientError(message, response);\n    case 'upstream_bug':\n      return new UpstreamBugError(message, response);\n    case 'client_bug':\n      return new ClientBugError(message, response);\n  }\n}\n","import { HttpClientError, RateLimitError, TransientError } from './errors';\n\nexport interface RetryPolicy {\n  maxAttempts?: number;\n  initialDelayMs?: number;\n  maxDelayMs?: number;\n  retryOn?: (status: number | null, err?: Error) => boolean;\n}\n\nexport const defaultRetryOn = (status: number | null, err?: Error): boolean => {\n  if (err instanceof RateLimitError) {\n    return true;\n  }\n  if (err instanceof TransientError) {\n    return true;\n  }\n  if (status === null) {\n    return err instanceof Error && !(err instanceof HttpClientError);\n  }\n  if (status === 408 || status === 429) {\n    return true;\n  }\n  if (status >= 500) {\n    return true;\n  }\n  return false;\n};\n\nexport function backoffDelayMs(\n  attempt: number,\n  policy: Required<Pick<RetryPolicy, 'initialDelayMs' | 'maxDelayMs'>>,\n): number {\n  const base = policy.initialDelayMs * 2 ** attempt;\n  const jitter = base * 0.25 * Math.random();\n  return Math.min(base + jitter, policy.maxDelayMs);\n}\n\nexport function parseRetryAfter(\n  headerValue: string | null,\n  now: Date = new Date(),\n): Date | undefined {\n  if (!headerValue) {\n    return undefined;\n  }\n  const trimmed = headerValue.trim();\n  if (/^\\d+$/.test(trimmed)) {\n    return new Date(now.getTime() + Number(trimmed) * 1000);\n  }\n  const parsed = Date.parse(trimmed);\n  if (Number.isNaN(parsed)) {\n    return undefined;\n  }\n  return new Date(parsed);\n}\n\nexport function sleep(ms: number, signal?: AbortSignal): Promise<void> {\n  if (signal?.aborted) {\n    return Promise.reject(signal.reason ?? new Error('Aborted'));\n  }\n  return new Promise<void>((resolve, reject) => {\n    const onAbort = () => {\n      clearTimeout(timer);\n      reject(signal!.reason ?? new Error('Aborted'));\n    };\n    const timer = setTimeout(() => {\n      signal?.removeEventListener('abort', onAbort);\n      resolve();\n    }, ms);\n    signal?.addEventListener('abort', onAbort, { once: true });\n  });\n}\n","export const HTTP_CLIENT_VERSION = '0.0.0';\n\nexport const DEFAULT_USER_AGENT = `rawdash-connector/${HTTP_CLIENT_VERSION} (+https://rawdash.dev)`;\n\nexport function connectorUserAgent(connectorId: string): string {\n  return `rawdash-connector-${connectorId}/${HTTP_CLIENT_VERSION} (+https://rawdash.dev)`;\n}\n","import {\n  AuthError,\n  ClientBugError,\n  HttpClientError,\n  RateLimitError,\n  TransientError,\n  UpstreamBugError,\n  errorForStatus,\n} from './errors';\nimport { defaultRetryOn, parseRetryAfter, sleep } from './retry';\nimport type { FetchLike, HttpMethod, HttpRequest, HttpResponse } from './types';\nimport { DEFAULT_USER_AGENT } from './version';\n\nconst DEFAULT_TIMEOUT_MS = 10_000;\nconst DEFAULT_MAX_ATTEMPTS = 3;\nconst DEFAULT_INITIAL_DELAY_MS = 1000;\nconst DEFAULT_MAX_DELAY_MS = 60_000;\nconst OBSERVER_TIMEOUT_MS = 250;\n\nexport interface RequestObservation {\n  url: string;\n  method: HttpMethod;\n  status: number;\n  resource: string;\n  requestId: string;\n  body: unknown;\n}\n\nexport type RequestObserver = (\n  event: RequestObservation,\n) => void | Promise<void>;\n\nexport interface RequestOptions {\n  fetch?: FetchLike;\n  observer?: RequestObserver;\n  resource: string;\n  requestId?: string;\n}\n\nasync function notifyObserver(\n  observer: RequestObserver,\n  event: RequestObservation,\n): Promise<void> {\n  let result: void | Promise<void>;\n  try {\n    result = observer(event);\n  } catch (err) {\n    console.warn('[connector-shared] request observer threw:', err);\n    return;\n  }\n  if (!(result instanceof Promise)) {\n    return;\n  }\n  const guarded = result.catch((err) => {\n    console.warn('[connector-shared] request observer rejected:', err);\n  });\n  let timer: ReturnType<typeof setTimeout> | undefined;\n  const timeout = new Promise<void>((resolve) => {\n    timer = setTimeout(resolve, OBSERVER_TIMEOUT_MS);\n  });\n  try {\n    await Promise.race([guarded, timeout]);\n  } finally {\n    if (timer) {\n      clearTimeout(timer);\n    }\n  }\n}\n\nfunction newRequestId(): string {\n  const c = (globalThis as { crypto?: { randomUUID?: () => string } }).crypto;\n  if (c?.randomUUID) {\n    return c.randomUUID();\n  }\n  return `${Date.now().toString(36)}-${Math.random().toString(36).slice(2, 10)}`;\n}\n\nfunction mergeHeaders(\n  defaults: Record<string, string>,\n  overrides: Record<string, string> | undefined,\n): Record<string, string> {\n  const merged: Record<string, string> = {};\n  for (const [k, v] of Object.entries(defaults)) {\n    merged[k.toLowerCase()] = v;\n  }\n  if (overrides) {\n    for (const [k, v] of Object.entries(overrides)) {\n      merged[k.toLowerCase()] = v;\n    }\n  }\n  return merged;\n}\n\nfunction linkTimeoutSignal(\n  parent: AbortSignal | undefined,\n  timeoutMs: number,\n): { signal: AbortSignal; cancel: () => void } {\n  const controller = new AbortController();\n  const onParentAbort = () => {\n    controller.abort(parent?.reason);\n  };\n  if (parent) {\n    if (parent.aborted) {\n      controller.abort(parent.reason);\n    } else {\n      parent.addEventListener('abort', onParentAbort, { once: true });\n    }\n  }\n  const timer = setTimeout(() => {\n    controller.abort(new Error(`Request timed out after ${timeoutMs}ms`));\n  }, timeoutMs);\n  return {\n    signal: controller.signal,\n    cancel: () => {\n      clearTimeout(timer);\n      if (parent) {\n        parent.removeEventListener('abort', onParentAbort);\n      }\n    },\n  };\n}\n\nasync function readBody(res: Response, parseJson: boolean): Promise<unknown> {\n  if (res.status === 204 || res.status === 205) {\n    return null;\n  }\n  const contentType = res.headers.get('content-type') ?? '';\n  if (parseJson && contentType.includes('application/json')) {\n    const text = await res.text();\n    if (text.length === 0) {\n      return null;\n    }\n    return JSON.parse(text);\n  }\n  return res.text();\n}\n\nexport async function request<T = unknown>(\n  req: HttpRequest,\n  options: RequestOptions,\n): Promise<HttpResponse<T>> {\n  const fetchImpl: FetchLike = options.fetch ?? (globalThis.fetch as FetchLike);\n  const retry = req.retry ?? {};\n  const maxAttempts = retry.maxAttempts ?? DEFAULT_MAX_ATTEMPTS;\n  const initialDelayMs = retry.initialDelayMs ?? DEFAULT_INITIAL_DELAY_MS;\n  const maxDelayMs = retry.maxDelayMs ?? DEFAULT_MAX_DELAY_MS;\n  const retryOn = retry.retryOn ?? defaultRetryOn;\n  const timeoutMs = req.timeoutMs ?? DEFAULT_TIMEOUT_MS;\n  const parseJson = req.parseJson ?? true;\n\n  const headers = mergeHeaders(\n    {\n      'User-Agent': DEFAULT_USER_AGENT,\n      Accept: 'application/json',\n    },\n    req.headers,\n  );\n\n  let lastErr: Error | undefined;\n\n  for (let attempt = 0; attempt < maxAttempts; attempt++) {\n    req.signal?.throwIfAborted();\n\n    const { signal, cancel } = linkTimeoutSignal(req.signal, timeoutMs);\n    let res: Response;\n    try {\n      res = await fetchImpl(req.url, {\n        method: req.method ?? 'GET',\n        headers,\n        body: req.body as RequestInit['body'],\n        signal,\n      });\n    } catch (err) {\n      cancel();\n      if (req.signal?.aborted) {\n        throw req.signal.reason ?? err;\n      }\n      const error = err instanceof Error ? err : new Error(String(err));\n      lastErr = error;\n      if (attempt < maxAttempts - 1 && retryOn(null, error)) {\n        const delay = computeDelay(attempt, initialDelayMs, maxDelayMs);\n        await sleep(delay, req.signal);\n        continue;\n      }\n      throw new TransientError(error.message);\n    }\n    cancel();\n\n    const body = await readBody(res, parseJson);\n    const httpResponse: HttpResponse<T> = {\n      status: res.status,\n      headers: res.headers,\n      body: body as T,\n    };\n    if (req.rateLimit) {\n      const state = req.rateLimit.parse(res.headers);\n      if (state) {\n        httpResponse.rateLimitState = state;\n      }\n    }\n\n    if (options.observer) {\n      await notifyObserver(options.observer, {\n        url: req.url,\n        method: req.method ?? 'GET',\n        status: res.status,\n        resource: options.resource,\n        requestId: options.requestId ?? newRequestId(),\n        body,\n      });\n    }\n\n    if (res.ok) {\n      return httpResponse;\n    }\n\n    const retryAfter = parseRetryAfter(res.headers.get('retry-after'));\n    const message = `HTTP ${res.status} ${res.statusText} for ${req.method ?? 'GET'} ${req.url}`;\n    const err = errorForStatus(message, httpResponse, retryAfter);\n\n    if (\n      attempt < maxAttempts - 1 &&\n      retryOn(res.status, err) &&\n      !(err instanceof AuthError) &&\n      !(err instanceof ClientBugError)\n    ) {\n      lastErr = err;\n      let delay = computeDelay(attempt, initialDelayMs, maxDelayMs);\n      if (err instanceof RateLimitError && retryAfter) {\n        const wait = retryAfter.getTime() - Date.now();\n        if (wait > 0) {\n          delay = Math.min(wait, maxDelayMs);\n        }\n      }\n      await sleep(delay, req.signal);\n      continue;\n    }\n\n    throw err;\n  }\n\n  throw lastErr ?? new UpstreamBugError('Exhausted retry attempts');\n}\n\nfunction computeDelay(\n  attempt: number,\n  initialDelayMs: number,\n  maxDelayMs: number,\n): number {\n  const base = initialDelayMs * 2 ** attempt;\n  const jitter = base * 0.25 * Math.random();\n  return Math.min(base + jitter, maxDelayMs);\n}\n\nexport { HttpClientError };\n","export interface RateLimitState {\n  remaining: number;\n  resetAt: Date;\n}\n\nexport interface RateLimitPolicy {\n  parse(headers: Headers): RateLimitState | null;\n}\n\nexport interface StandardRateLimitPolicyConfig {\n  remainingHeader: string;\n  resetHeader: string;\n  resetUnit: 's' | 'ms';\n  resetFallbackMs?: number;\n}\n\nexport function standardRateLimitPolicy(\n  config: StandardRateLimitPolicyConfig,\n): RateLimitPolicy {\n  const { remainingHeader, resetHeader, resetUnit, resetFallbackMs } = config;\n  const multiplier = resetUnit === 's' ? 1000 : 1;\n  return {\n    parse(h) {\n      const remainingRaw = h.get(remainingHeader);\n      if (remainingRaw === null || remainingRaw.trim() === '') {\n        return null;\n      }\n      const remaining = Number(remainingRaw);\n      if (!Number.isFinite(remaining)) {\n        return null;\n      }\n      const resetRaw = h.get(resetHeader);\n      if (resetRaw === null) {\n        if (resetFallbackMs === undefined) {\n          return null;\n        }\n        return {\n          remaining,\n          resetAt: new Date(Date.now() + resetFallbackMs),\n        };\n      }\n      if (resetRaw.trim() === '') {\n        return null;\n      }\n      const reset = Number(resetRaw);\n      if (!Number.isFinite(reset) || reset < 0) {\n        return null;\n      }\n      const resetMs = reset * multiplier;\n      if (!Number.isFinite(resetMs)) {\n        return null;\n      }\n      return { remaining, resetAt: new Date(resetMs) };\n    },\n  };\n}\n","export async function mapWithConcurrency<T, R>(\n  items: readonly T[],\n  concurrency: number,\n  fn: (item: T, index: number) => Promise<R>,\n): Promise<R[]> {\n  const results = new Array<R>(items.length);\n  if (items.length === 0) {\n    return results;\n  }\n  const normalized = Number.isFinite(concurrency) ? Math.floor(concurrency) : 1;\n  const limit = Math.max(1, Math.min(normalized, items.length));\n  let next = 0;\n  let failed = false;\n\n  async function worker(): Promise<void> {\n    while (!failed) {\n      const i = next++;\n      if (i >= items.length) {\n        return;\n      }\n      try {\n        results[i] = await fn(items[i]!, i);\n      } catch (err) {\n        failed = true;\n        throw err;\n      }\n    }\n  }\n\n  const workers: Promise<void>[] = [];\n  for (let w = 0; w < limit; w++) {\n    workers.push(worker());\n  }\n  await Promise.all(workers);\n  return results;\n}\n","export interface SanitizeAllowedUrlOptions {\n  url: string | null;\n  host: string;\n  pathname: string;\n  protocol?: 'https:' | 'http:';\n}\n\nexport function sanitizeAllowedUrl(\n  options: SanitizeAllowedUrlOptions,\n): string | null {\n  const { url, host, pathname, protocol = 'https:' } = options;\n  if (url === null) {\n    return null;\n  }\n  try {\n    const u = new URL(url);\n    if (u.protocol !== protocol || u.host !== host || u.pathname !== pathname) {\n      return null;\n    }\n    return u.toString();\n  } catch {\n    return null;\n  }\n}\n","export type EpochUnit = 'ms' | 's' | 'iso';\n\nexport function parseEpoch(\n  value: number | string | null | undefined,\n  unit: EpochUnit,\n): number | null {\n  if (value === null || value === undefined) {\n    return null;\n  }\n  if (unit === 'iso') {\n    if (typeof value !== 'string') {\n      return null;\n    }\n    const ms = new Date(value).getTime();\n    return Number.isFinite(ms) ? ms : null;\n  }\n  if (typeof value === 'string' && value.trim() === '') {\n    return null;\n  }\n  const n = typeof value === 'number' ? value : Number(value);\n  if (!Number.isFinite(n)) {\n    return null;\n  }\n  const result = unit === 's' ? n * 1000 : n;\n  return Number.isFinite(result) ? result : null;\n}\n","import { request } from './request';\nimport type { HttpRequest } from './types';\n\nexport function parseLinkHeader(header: string | null): Record<string, string> {\n  if (!header) {\n    return {};\n  }\n  const result: Record<string, string> = {};\n  for (const part of header.split(',')) {\n    const match = part.match(/<([^>]+)>\\s*;\\s*rel=\"([^\"]+)\"/);\n    if (match) {\n      result[match[2]!] = match[1]!;\n    }\n  }\n  return result;\n}\n\nexport async function* paginateLink<T>(\n  initial: HttpRequest,\n  parse: (body: unknown) => T[],\n  options: { resource: string },\n): AsyncIterable<T> {\n  let next: string | null = initial.url;\n  while (next) {\n    const res: Awaited<ReturnType<typeof request>> = await request(\n      {\n        ...initial,\n        url: next,\n      },\n      { resource: options.resource },\n    );\n    for (const item of parse(res.body)) {\n      yield item;\n    }\n    const links = parseLinkHeader(res.headers.get('link'));\n    next = links['next'] ?? null;\n  }\n}\n\nexport async function* paginateCursor<T>(\n  initial: HttpRequest,\n  parse: (body: unknown) => { items: T[]; nextCursor: string | null },\n  buildNext: (req: HttpRequest, cursor: string) => HttpRequest,\n  options: { resource: string },\n): AsyncIterable<T> {\n  let req: HttpRequest = initial;\n  while (true) {\n    const res = await request(req, { resource: options.resource });\n    const { items, nextCursor } = parse(res.body);\n    for (const item of items) {\n      yield item;\n    }\n    if (!nextCursor) {\n      return;\n    }\n    req = buildNext(req, nextCursor);\n  }\n}\n\nexport async function* paginatePage<T>(\n  initial: HttpRequest,\n  parse: (body: unknown) => { items: T[]; hasMore: boolean },\n  buildPage: (req: HttpRequest, page: number) => HttpRequest,\n  options: { resource: string },\n): AsyncIterable<T> {\n  let page = 1;\n  while (true) {\n    const req = page === 1 ? initial : buildPage(initial, page);\n    const res = await request(req, { resource: options.resource });\n    const { items, hasMore } = parse(res.body);\n    for (const item of items) {\n      yield item;\n    }\n    if (!hasMore || items.length === 0) {\n      return;\n    }\n    page++;\n  }\n}\n","export type LogFields = Record<string, unknown>;\n\nexport interface ConnectorLogger {\n  info(event: string, fields?: LogFields): void;\n  warn(event: string, fields?: LogFields): void;\n}\n\nexport interface ConnectorLoggerOptions {\n  scope: string;\n}\n\nconst MAX_VALUE_LEN = 120;\n\nfunction truncate(s: string, max = MAX_VALUE_LEN): string {\n  if (s.length <= max) {\n    return s;\n  }\n  return `${s.slice(0, max - 1)}…`;\n}\n\nfunction formatValue(value: unknown): string {\n  if (value === null) {\n    return 'null';\n  }\n  if (value === undefined) {\n    return '';\n  }\n  if (typeof value === 'number' || typeof value === 'boolean') {\n    return String(value);\n  }\n  if (typeof value === 'string') {\n    const t = truncate(value);\n    if (/[\\s\"=]/.test(t)) {\n      return JSON.stringify(t);\n    }\n    return t;\n  }\n  if (typeof value === 'bigint') {\n    return value.toString();\n  }\n  let json: string | undefined;\n  try {\n    json = JSON.stringify(value);\n  } catch {\n    json = undefined;\n  }\n  return truncate(json ?? String(value));\n}\n\nexport function formatLogFields(fields?: LogFields): string {\n  if (!fields) {\n    return '';\n  }\n  const parts: string[] = [];\n  for (const [k, v] of Object.entries(fields)) {\n    if (v === undefined) {\n      continue;\n    }\n    parts.push(`${k}=${formatValue(v)}`);\n  }\n  return parts.length > 0 ? ` ${parts.join(' ')}` : '';\n}\n\nexport function formatLogLine(\n  scope: string,\n  event: string,\n  fields?: LogFields,\n): string {\n  return `[${scope}] ${event}${formatLogFields(fields)}`;\n}\n\nexport function createDefaultConnectorLogger(\n  opts: ConnectorLoggerOptions,\n): ConnectorLogger {\n  return {\n    info(event, fields) {\n      console.info(formatLogLine(opts.scope, event, fields));\n    },\n    warn(event, fields) {\n      console.warn(formatLogLine(opts.scope, event, fields));\n    },\n  };\n}\n\nconst NOOP_LOGGER: ConnectorLogger = {\n  info() {},\n  warn() {},\n};\n\nexport function noopConnectorLogger(): ConnectorLogger {\n  return NOOP_LOGGER;\n}\n","import {\n  type HttpResponse,\n  connectorUserAgent,\n  parseEpoch,\n} from '@rawdash/connector-shared';\nimport {\n  BaseConnector,\n  type ConnectorContext,\n  type ConnectorDoc,\n  type CredentialsSchema,\n  type FetchSpec,\n  type FilterClause,\n  type JSONValue,\n  type StorageHandle,\n  type SyncOptions,\n  type SyncResult,\n  defineConfigFields,\n  defineConnectorDoc,\n  defineResources,\n  makeChunkedCursorGuard,\n  paginateChunked,\n  schemasFromResources,\n  selectActivePhases,\n} from '@rawdash/core';\nimport { z } from 'zod';\n\nexport const configFields = defineConfigFields(\n  z.object({\n    subdomain: z\n      .string()\n      .trim()\n      .min(1)\n      .regex(\n        /^[a-z0-9][a-z0-9-]*$/i,\n        'Use the subdomain only (e.g. \"acme\" for acme.zendesk.com), without the protocol or path.',\n      )\n      .meta({\n        label: 'Account subdomain',\n        description:\n          'Your Zendesk account subdomain, the \"acme\" in acme.zendesk.com.',\n        placeholder: 'acme',\n      }),\n    email: z.string().trim().email().meta({\n      label: 'Agent email',\n      description:\n        'Email address of an agent (or admin) on the Zendesk account; paired with the API token for Basic auth.',\n      placeholder: 'agent@acme.com',\n    }),\n    apiToken: z.object({ $secret: z.string() }).meta({\n      label: 'API token',\n      description:\n        'Zendesk API token. Create one in Admin Center -> Apps and integrations -> Zendesk API -> Settings -> Add API token.',\n      placeholder: 'aB1c2D3...',\n      secret: true,\n    }),\n    resources: z\n      .array(\n        z.enum([\n          'users',\n          'groups',\n          'tickets',\n          'ticket_events',\n          'satisfaction_ratings',\n        ]),\n      )\n      .nonempty()\n      .optional()\n      .meta({\n        label: 'Resources',\n        description:\n          'Which Zendesk resources to sync. Omit to sync all of them. The API token only needs read scopes for the resources listed here.',\n      }),\n  }),\n);\n\nexport const doc: ConnectorDoc = defineConnectorDoc({\n  displayName: 'Zendesk',\n  category: 'support',\n  brandColor: '#03363D',\n  tagline:\n    'Sync tickets, ticket state-change events, satisfaction ratings, users, and groups from Zendesk Support for queue depth, response time, and CSAT analytics.',\n  vendor: {\n    name: 'Zendesk',\n    domain: 'zendesk.com',\n    apiDocs:\n      'https://developer.zendesk.com/api-reference/ticketing/introduction/',\n    website: 'https://www.zendesk.com',\n  },\n  auth: {\n    summary:\n      'HTTP Basic auth using an agent (or admin) email address paired with a Zendesk API token. The token must belong to an account with read access to tickets, users, and groups.',\n    setup: [\n      'Open Admin Center -> Apps and integrations -> Zendesk API.',\n      'On the Settings tab, enable Token access if it is not already on.',\n      'Click Add API token, give it a label, and copy the generated token value (you cannot view it again).',\n      'Store the token as a secret and reference it from config as `apiToken: secret(\"ZENDESK_API_TOKEN\")`, alongside the agent email and your account subdomain (the \"acme\" in acme.zendesk.com).',\n    ],\n  },\n  rateLimit:\n    'Zendesk Support API enforces per-account quotas (default ~700 requests/minute on Professional plans, higher on Enterprise) and signals throttling via 429 with a Retry-After header; the shared HTTP client honors Retry-After on backoff.',\n  limitations: [\n    'Ticket comment bodies and per-event audit transcripts are not synced.',\n    'Zendesk Chat, Talk (voice), and Sell are separate product lines and are out of scope.',\n    'Ticket state-change events are derived from each ticket’s timestamps (created, updated, solved); full audit-event history is not synced.',\n  ],\n});\n\nexport interface ZendeskSettings {\n  subdomain: string;\n  resources?: readonly ZendeskResource[];\n}\n\nconst zendeskCredentials = {\n  email: {\n    description: 'Zendesk agent email',\n    auth: 'required' as const,\n  },\n  apiToken: {\n    description: 'Zendesk API token',\n    auth: 'required' as const,\n  },\n} satisfies CredentialsSchema;\n\ntype ZendeskCredentials = typeof zendeskCredentials;\n\nconst PHASE_ORDER = [\n  'users',\n  'groups',\n  'tickets',\n  'ticket_events',\n  'satisfaction_ratings',\n] as const;\n\ntype ZendeskPhase = (typeof PHASE_ORDER)[number];\n\nexport type ZendeskResource = ZendeskPhase;\n\nconst isZendeskSyncCursor = makeChunkedCursorGuard(PHASE_ORDER);\n\nconst PAGE_SIZE = 100;\nconst INCREMENTAL_PAGE_SIZE = 1000;\n\nconst USER_ENTITY = 'zendesk_user';\nconst GROUP_ENTITY = 'zendesk_group';\nconst TICKET_ENTITY = 'zendesk_ticket';\nconst TICKET_STATE_EVENT = 'zendesk_ticket_state_change';\nconst SATISFACTION_RATING_ENTITY = 'zendesk_satisfaction_rating';\n\ninterface UserRecord {\n  id: number;\n  name?: string | null;\n  email?: string | null;\n  role?: string | null;\n  active?: boolean | null;\n  suspended?: boolean | null;\n  default_group_id?: number | null;\n  created_at?: string | null;\n  updated_at?: string | null;\n}\n\ninterface UserListResponse {\n  users: UserRecord[];\n  meta?: { has_more?: boolean | null; after_cursor?: string | null } | null;\n}\n\ninterface GroupRecord {\n  id: number;\n  name?: string | null;\n  default?: boolean | null;\n  deleted?: boolean | null;\n  created_at?: string | null;\n  updated_at?: string | null;\n}\n\ninterface GroupListResponse {\n  groups: GroupRecord[];\n  meta?: { has_more?: boolean | null; after_cursor?: string | null } | null;\n}\n\ninterface TicketRecord {\n  id: number;\n  subject?: string | null;\n  status?: string | null;\n  priority?: string | null;\n  type?: string | null;\n  channel?: string | null;\n  assignee_id?: number | null;\n  requester_id?: number | null;\n  submitter_id?: number | null;\n  group_id?: number | null;\n  organization_id?: number | null;\n  tags?: string[] | null;\n  via?: { channel?: string | null } | null;\n  satisfaction_rating?: { score?: string | null } | null;\n  created_at?: string | null;\n  updated_at?: string | null;\n}\n\ninterface IncrementalTicketsResponse {\n  tickets: TicketRecord[];\n  after_cursor?: string | null;\n  end_of_stream?: boolean | null;\n  count?: number | null;\n}\n\ninterface SatisfactionRatingRecord {\n  id: number;\n  score?: string | null;\n  ticket_id?: number | null;\n  assignee_id?: number | null;\n  requester_id?: number | null;\n  group_id?: number | null;\n  comment?: string | null;\n  created_at?: string | null;\n  updated_at?: string | null;\n}\n\ninterface SatisfactionRatingListResponse {\n  satisfaction_ratings: SatisfactionRatingRecord[];\n  meta?: { has_more?: boolean | null; after_cursor?: string | null } | null;\n}\n\nconst idNumber = z.number();\nconst isoString = z.string();\n\nconst userSchema = z.object({\n  id: idNumber,\n  name: z.string().nullish(),\n  email: z.string().nullish(),\n  role: z.string().nullish(),\n  active: z.boolean().nullish(),\n  suspended: z.boolean().nullish(),\n  default_group_id: z.number().nullish(),\n  created_at: isoString.nullish(),\n  updated_at: isoString.nullish(),\n});\n\nconst groupSchema = z.object({\n  id: idNumber,\n  name: z.string().nullish(),\n  default: z.boolean().nullish(),\n  deleted: z.boolean().nullish(),\n  created_at: isoString.nullish(),\n  updated_at: isoString.nullish(),\n});\n\nconst ticketSchema = z.object({\n  id: idNumber,\n  subject: z.string().nullish(),\n  status: z.string().nullish(),\n  priority: z.string().nullish(),\n  type: z.string().nullish(),\n  channel: z.string().nullish(),\n  assignee_id: z.number().nullish(),\n  requester_id: z.number().nullish(),\n  submitter_id: z.number().nullish(),\n  group_id: z.number().nullish(),\n  organization_id: z.number().nullish(),\n  tags: z.array(z.string()).nullish(),\n  via: z.object({ channel: z.string().nullish() }).nullish(),\n  satisfaction_rating: z.object({ score: z.string().nullish() }).nullish(),\n  created_at: isoString.nullish(),\n  updated_at: isoString.nullish(),\n});\n\nconst satisfactionRatingSchema = z.object({\n  id: idNumber,\n  score: z.string().nullish(),\n  ticket_id: z.number().nullish(),\n  assignee_id: z.number().nullish(),\n  requester_id: z.number().nullish(),\n  group_id: z.number().nullish(),\n  comment: z.string().nullish(),\n  created_at: isoString.nullish(),\n  updated_at: isoString.nullish(),\n});\n\nfunction numericIdOrNull(value: number | null | undefined): string | null {\n  if (value === null || value === undefined) {\n    return null;\n  }\n  return String(value);\n}\n\nfunction isoToMs(value: string | null | undefined): number | null {\n  return parseEpoch(value ?? null, 'iso');\n}\n\nfunction isoToMsOrZero(value: string | null | undefined): number {\n  return isoToMs(value) ?? 0;\n}\n\nfunction viaChannel(ticket: TicketRecord): string | null {\n  return ticket.via?.channel ?? ticket.channel ?? null;\n}\n\nfunction csatScore(ticket: TicketRecord): string | null {\n  return ticket.satisfaction_rating?.score ?? null;\n}\n\nexport const zendeskResources = defineResources({\n  [USER_ENTITY]: {\n    shape: 'entity',\n    filterable: [\n      {\n        field: 'role',\n        ops: ['eq'],\n        values: ['end-user', 'agent', 'admin'],\n      },\n    ],\n    description:\n      'Zendesk users (agents, admins, and end-users) with role and activity flags.',\n    endpoint: 'GET /api/v2/users.json',\n    fields: [\n      { name: 'name', description: 'User display name.' },\n      { name: 'email', description: 'User email address.' },\n      {\n        name: 'role',\n        description: 'User role (end-user, agent, or admin).',\n      },\n      { name: 'active', description: 'Whether the user is active.' },\n      { name: 'suspended', description: 'Whether the user is suspended.' },\n      {\n        name: 'defaultGroupId',\n        description: 'Default group the user belongs to (agents only).',\n      },\n      {\n        name: 'createdAt',\n        description: 'When the user was created (Unix ms).',\n      },\n    ],\n    responses: { users: z.array(userSchema) },\n  },\n  [GROUP_ENTITY]: {\n    shape: 'entity',\n    filterable: [],\n    description: 'Agent groups used to route tickets.',\n    endpoint: 'GET /api/v2/groups.json',\n    fields: [\n      { name: 'name', description: 'Group name.' },\n      {\n        name: 'isDefault',\n        description: 'Whether this is the account default group.',\n      },\n      { name: 'deleted', description: 'Whether the group is soft-deleted.' },\n      {\n        name: 'createdAt',\n        description: 'When the group was created (Unix ms).',\n      },\n    ],\n    responses: { groups: z.array(groupSchema) },\n  },\n  [TICKET_ENTITY]: {\n    shape: 'entity',\n    filterable: [],\n    description:\n      'Tickets with status, priority, assignment, channel, and tags.',\n    endpoint: 'GET /api/v2/incremental/tickets/cursor.json',\n    fields: [\n      { name: 'subject', description: 'Ticket subject line.' },\n      {\n        name: 'status',\n        description:\n          'Ticket status (new, open, pending, hold, solved, closed).',\n      },\n      {\n        name: 'priority',\n        description: 'Ticket priority (low, normal, high, urgent).',\n      },\n      { name: 'type', description: 'Ticket type (question, incident, etc.).' },\n      {\n        name: 'channel',\n        description: 'Channel the ticket was created from (email, web, etc.).',\n      },\n      {\n        name: 'assigneeId',\n        description: 'Assigned agent id (null if unassigned).',\n      },\n      { name: 'requesterId', description: 'Requester (end-user) id.' },\n      {\n        name: 'groupId',\n        description: 'Group the ticket is routed to (null if unrouted).',\n      },\n      {\n        name: 'organizationId',\n        description: 'Organization id (null if none).',\n      },\n      {\n        name: 'tags',\n        description: 'Flat list of tags applied to the ticket.',\n      },\n      {\n        name: 'satisfactionScore',\n        description:\n          'Per-ticket CSAT score from the satisfaction_rating block (offered, good, bad, unoffered).',\n      },\n      {\n        name: 'createdAt',\n        description: 'When the ticket was created (Unix ms).',\n      },\n    ],\n    responses: { tickets: z.array(ticketSchema) },\n  },\n  [TICKET_STATE_EVENT]: {\n    shape: 'event',\n    filterable: [],\n    description:\n      'Ticket state-change events (created / solved) derived from each ticket.',\n    endpoint: 'GET /api/v2/incremental/tickets/cursor.json',\n    notes:\n      'Derived from each ticket’s timestamps; the scope is cleared and rewritten on every sync.',\n    fields: [\n      {\n        name: 'ticketId',\n        description: 'The ticket the event belongs to.',\n      },\n      {\n        name: 'transition',\n        description: 'created or solved.',\n      },\n      {\n        name: 'status',\n        description: 'Ticket status at sync time.',\n      },\n      {\n        name: 'priority',\n        description: 'Ticket priority at sync time.',\n      },\n      {\n        name: 'assigneeId',\n        description: 'Assigned agent id at sync time (null if unassigned).',\n      },\n      {\n        name: 'groupId',\n        description: 'Group id at sync time (null if unrouted).',\n      },\n      { name: 'channel', description: 'Channel the ticket was created from.' },\n    ],\n    responses: { ticket_events: z.array(ticketSchema) },\n  },\n  [SATISFACTION_RATING_ENTITY]: {\n    shape: 'entity',\n    filterable: [\n      {\n        field: 'score',\n        ops: ['eq'],\n        values: ['good', 'bad', 'offered', 'unoffered', 'received'],\n      },\n    ],\n    description:\n      'Per-ticket customer satisfaction (CSAT) ratings with score and free-text comment.',\n    endpoint: 'GET /api/v2/satisfaction_ratings.json',\n    fields: [\n      { name: 'score', description: 'Rating score (good, bad, offered).' },\n      { name: 'ticketId', description: 'The ticket the rating is for.' },\n      {\n        name: 'assigneeId',\n        description: 'Agent assigned at the time of rating.',\n      },\n      { name: 'requesterId', description: 'Requester (end-user) id.' },\n      { name: 'groupId', description: 'Group id at the time of rating.' },\n      {\n        name: 'hasComment',\n        description: 'Whether a free-text comment is set.',\n      },\n      {\n        name: 'createdAt',\n        description: 'When the rating was submitted (Unix ms).',\n      },\n    ],\n    responses: { satisfaction_ratings: z.array(satisfactionRatingSchema) },\n  },\n});\n\nexport const id = 'zendesk';\n\nexport class ZendeskConnector extends BaseConnector<\n  ZendeskSettings,\n  ZendeskCredentials\n> {\n  static readonly id = id;\n\n  static readonly resources = zendeskResources;\n\n  static readonly schemas = schemasFromResources(zendeskResources);\n\n  static create(input: unknown, ctx?: ConnectorContext): ZendeskConnector {\n    const parsed = configFields.parse(input);\n    return new ZendeskConnector(\n      {\n        subdomain: parsed.subdomain,\n        resources: parsed.resources,\n      },\n      { email: parsed.email, apiToken: parsed.apiToken },\n      ctx,\n    );\n  }\n\n  readonly id = id;\n  override readonly credentials = zendeskCredentials;\n\n  private get baseUrl(): string {\n    return `https://${this.settings.subdomain}.zendesk.com`;\n  }\n\n  private singleSpec(\n    options: SyncOptions,\n    resource: string,\n  ): FetchSpec | undefined {\n    const specs = options.fetchSpecs?.[resource];\n    return specs && specs.length === 1 ? specs[0] : undefined;\n  }\n\n  private buildHeaders(): Record<string, string> {\n    return {\n      Authorization: encodeBasicAuth(\n        `${this.creds.email}/token`,\n        this.creds.apiToken,\n      ),\n      Accept: 'application/json',\n      'User-Agent': connectorUserAgent('zendesk'),\n    };\n  }\n\n  private apiGet<T>(\n    url: string,\n    resource: string,\n    signal?: AbortSignal,\n  ): Promise<HttpResponse<T>> {\n    return this.get<T>(url, {\n      resource,\n      headers: this.buildHeaders(),\n      signal,\n    });\n  }\n\n  private buildUserListUrl(\n    cursor: string | null,\n    options: SyncOptions,\n  ): string {\n    const params = new URLSearchParams({ 'page[size]': String(PAGE_SIZE) });\n    if (cursor) {\n      params.set('page[after]', cursor);\n    }\n    const role = pushableEq(\n      this.singleSpec(options, USER_ENTITY)?.filter,\n      'role',\n    );\n    if (role !== null) {\n      params.set('role', role);\n    }\n    return `${this.baseUrl}/api/v2/users.json?${params.toString()}`;\n  }\n\n  private async fetchUsers(\n    page: string | null,\n    options: SyncOptions,\n    signal?: AbortSignal,\n  ): Promise<{ items: unknown[]; next: string | null }> {\n    const res = await this.apiGet<UserListResponse>(\n      this.buildUserListUrl(page, options),\n      'users',\n      signal,\n    );\n    return {\n      items: res.body.users ?? [],\n      next: res.body.meta?.has_more\n        ? (res.body.meta?.after_cursor ?? null)\n        : null,\n    };\n  }\n\n  private async writeUsers(\n    storage: StorageHandle,\n    items: UserRecord[],\n  ): Promise<void> {\n    for (const user of items) {\n      await storage.entity({\n        type: USER_ENTITY,\n        id: String(user.id),\n        attributes: {\n          name: user.name ?? null,\n          email: user.email ?? null,\n          role: user.role ?? null,\n          active: user.active ?? null,\n          suspended: user.suspended ?? null,\n          defaultGroupId: numericIdOrNull(user.default_group_id),\n          createdAt: isoToMs(user.created_at),\n        },\n        updated_at: isoToMsOrZero(user.updated_at ?? user.created_at),\n      });\n    }\n  }\n\n  private buildGroupListUrl(cursor: string | null): string {\n    const params = new URLSearchParams({ 'page[size]': String(PAGE_SIZE) });\n    if (cursor) {\n      params.set('page[after]', cursor);\n    }\n    return `${this.baseUrl}/api/v2/groups.json?${params.toString()}`;\n  }\n\n  private async fetchGroups(\n    page: string | null,\n    signal?: AbortSignal,\n  ): Promise<{ items: unknown[]; next: string | null }> {\n    const res = await this.apiGet<GroupListResponse>(\n      this.buildGroupListUrl(page),\n      'groups',\n      signal,\n    );\n    return {\n      items: res.body.groups ?? [],\n      next: res.body.meta?.has_more\n        ? 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[], next };\n  }\n\n  private async writeTickets(\n    storage: StorageHandle,\n    items: TicketRecord[],\n  ): Promise<void> {\n    for (const ticket of items) {\n      const attributes: Record<string, JSONValue> = {\n        subject: ticket.subject ?? null,\n        status: ticket.status ?? null,\n        priority: ticket.priority ?? null,\n        type: ticket.type ?? null,\n        channel: viaChannel(ticket),\n        assigneeId: numericIdOrNull(ticket.assignee_id),\n        requesterId: numericIdOrNull(ticket.requester_id),\n        submitterId: numericIdOrNull(ticket.submitter_id),\n        groupId: numericIdOrNull(ticket.group_id),\n        organizationId: numericIdOrNull(ticket.organization_id),\n        tags: ticket.tags ?? [],\n        satisfactionScore: csatScore(ticket),\n        createdAt: isoToMs(ticket.created_at),\n      };\n      await storage.entity({\n        type: TICKET_ENTITY,\n        id: String(ticket.id),\n        attributes,\n        updated_at: isoToMsOrZero(ticket.updated_at ?? ticket.created_at),\n      });\n    }\n  }\n\n  private async writeTicketEvents(\n    storage: StorageHandle,\n    items: TicketRecord[],\n  ): Promise<void> {\n    for (const ticket of items) {\n      const baseAttrs: Record<string, JSONValue> = {\n        ticketId: String(ticket.id),\n        status: ticket.status ?? null,\n        priority: ticket.priority ?? null,\n        assigneeId: numericIdOrNull(ticket.assignee_id),\n        groupId: numericIdOrNull(ticket.group_id),\n        channel: viaChannel(ticket),\n      };\n\n      const createdMs = isoToMs(ticket.created_at);\n      if (createdMs !== null) {\n        await storage.event({\n          name: TICKET_STATE_EVENT,\n          start_ts: createdMs,\n          end_ts: null,\n          attributes: { ...baseAttrs, transition: 'created' },\n        });\n      }\n\n      if (\n        (ticket.status === 'solved' || ticket.status === 'closed') &&\n        ticket.updated_at\n      ) {\n        const solvedMs = isoToMs(ticket.updated_at);\n        if (solvedMs !== null) {\n          await storage.event({\n            name: TICKET_STATE_EVENT,\n            start_ts: solvedMs,\n            end_ts: null,\n            attributes: { ...baseAttrs, transition: 'solved' },\n          });\n        }\n      }\n    }\n  }\n\n  private buildSatisfactionRatingsUrl(\n    cursor: string | null,\n    options: SyncOptions,\n  ): string {\n    const params = new URLSearchParams({ 'page[size]': String(PAGE_SIZE) });\n    if (cursor) {\n      params.set('page[after]', cursor);\n    } else {\n      const startTime = sinceUnixSec(options);\n      if (startTime !== null) {\n        params.set('start_time', String(startTime));\n      }\n    }\n    const score = pushableEq(\n      this.singleSpec(options, SATISFACTION_RATING_ENTITY)?.filter,\n      'score',\n    );\n    if (score !== null) {\n      params.set('score', score);\n    }\n    return `${this.baseUrl}/api/v2/satisfaction_ratings.json?${params.toString()}`;\n  }\n\n  private async fetchSatisfactionRatings(\n    page: string | null,\n    options: SyncOptions,\n    signal?: AbortSignal,\n  ): Promise<{ items: unknown[]; next: string | null }> {\n    const res = await this.apiGet<SatisfactionRatingListResponse>(\n      this.buildSatisfactionRatingsUrl(page, options),\n      'satisfaction_ratings',\n      signal,\n    );\n    return {\n      items: res.body.satisfaction_ratings ?? [],\n      next: res.body.meta?.has_more\n        ? (res.body.meta?.after_cursor ?? null)\n        : null,\n    };\n  }\n\n  private async writeSatisfactionRatings(\n    storage: StorageHandle,\n    items: SatisfactionRatingRecord[],\n  ): Promise<void> {\n    for (const rating of items) {\n      await storage.entity({\n        type: SATISFACTION_RATING_ENTITY,\n        id: String(rating.id),\n        attributes: {\n          score: rating.score ?? null,\n          ticketId: numericIdOrNull(rating.ticket_id),\n          assigneeId: numericIdOrNull(rating.assignee_id),\n          requesterId: numericIdOrNull(rating.requester_id),\n          groupId: numericIdOrNull(rating.group_id),\n          hasComment:\n            typeof rating.comment === 'string' && rating.comment !== '',\n          createdAt: isoToMs(rating.created_at),\n        },\n        updated_at: isoToMsOrZero(rating.updated_at ?? rating.created_at),\n      });\n    }\n  }\n\n  private async clearScopeOnFirstPage(\n    storage: StorageHandle,\n    phase: ZendeskPhase,\n    isFull: boolean,\n  ): Promise<void> {\n    if (phase === 'ticket_events') {\n      await storage.events([], { names: [TICKET_STATE_EVENT] });\n      return;\n    }\n    if (!isFull) {\n      return;\n    }\n    const entityType = ENTITY_TYPE_BY_PHASE[phase];\n    if (entityType) {\n      await storage.entities([], { types: [entityType] });\n    }\n  }\n\n  private async writePhase(\n    storage: StorageHandle,\n    phase: ZendeskPhase,\n    items: unknown[],\n  ): Promise<void> {\n    switch (phase) {\n      case 'users':\n        await this.writeUsers(storage, items as UserRecord[]);\n        return;\n      case 'groups':\n        await this.writeGroups(storage, items as GroupRecord[]);\n        return;\n      case 'tickets':\n        await this.writeTickets(storage, items as TicketRecord[]);\n        return;\n      case 'ticket_events':\n        await this.writeTicketEvents(storage, items as TicketRecord[]);\n        return;\n      case 'satisfaction_ratings':\n        await this.writeSatisfactionRatings(\n          storage,\n          items as SatisfactionRatingRecord[],\n        );\n        return;\n    }\n  }\n\n  async sync(\n    options: SyncOptions,\n    storage: StorageHandle,\n    signal?: AbortSignal,\n  ): Promise<SyncResult> {\n    const cursor = isZendeskSyncCursor(options.cursor)\n      ? options.cursor\n      : undefined;\n    const isFull = options.mode === 'full';\n\n    const phases = selectActivePhases<ZendeskResource, ZendeskPhase>(\n      (r) => r,\n      PHASE_ORDER,\n      this.settings.resources,\n    );\n\n    return paginateChunked<ZendeskPhase, string>({\n      phases,\n      cursor,\n      signal,\n      logger: this.logger,\n      fetchPage: async (phase, page, sig) => {\n        switch (phase) {\n          case 'users':\n            return this.fetchUsers(page, options, sig);\n          case 'groups':\n            return this.fetchGroups(page, sig);\n          case 'tickets':\n          case 'ticket_events':\n            return this.fetchTickets(page, phase, options, sig);\n          case 'satisfaction_ratings':\n            return this.fetchSatisfactionRatings(page, options, sig);\n        }\n      },\n      writeBatch: async (phase, items, page) => {\n        if (page === null) {\n          await this.clearScopeOnFirstPage(storage, phase, isFull);\n        }\n        await this.writePhase(storage, phase, items);\n      },\n    });\n  }\n}\n\nconst ENTITY_TYPE_BY_PHASE: Partial<Record<ZendeskPhase, string>> = {\n  users: USER_ENTITY,\n  groups: GROUP_ENTITY,\n  tickets: TICKET_ENTITY,\n  satisfaction_ratings: SATISFACTION_RATING_ENTITY,\n};\n\nfunction pushableEq(\n  filter: FilterClause[] | undefined,\n  field: string,\n): string | null {\n  if (!filter) {\n    return null;\n  }\n  for (const clause of filter) {\n    if (\n      'field' in clause &&\n      clause.field === field &&\n      clause.op === 'eq' &&\n      typeof clause.value === 'string'\n    ) {\n      return clause.value;\n    }\n  }\n  return null;\n}\n\nfunction sinceUnixSec(options: SyncOptions): number | null {\n  if (!options.since) {\n    return null;\n  }\n  const ms = new Date(options.since).getTime();\n  if (!Number.isFinite(ms)) {\n    return null;\n  }\n  return Math.floor(ms / 1000);\n}\n\nfunction encodeBasicAuth(username: string, secret: string): string {\n  const raw = `${username}:${secret}`;\n  if (typeof btoa === 'function') {\n    return `Basic ${btoa(raw)}`;\n  }\n  const bufferCtor = (\n    globalThis as {\n      Buffer?: { from: (s: string) => { toString: (enc: string) => string } };\n    }\n  ).Buffer;\n  if (bufferCtor) {\n    return `Basic ${bufferCtor.from(raw).toString('base64')}`;\n  }\n  throw new Error('No base64 encoder available in this runtime');\n}\n","import { ZendeskConnector } from './zendesk';\n\nexport {\n  configFields,\n  doc,\n  ZendeskConnector,\n  zendeskResources as resources,\n  id,\n} from './zendesk';\nexport type { ZendeskSettings, ZendeskResource } from './zendesk';\nexport 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package/package.json

@@ -1,6 +1,6 @@
 {
   "name": "@rawdash/connector-zendesk",
-  "version": "0.21.1",
+  "version": "0.23.0",
   "description": "Rawdash connector for Zendesk — syncs tickets, ticket state-change events, satisfaction ratings, users, and groups from the Zendesk Support REST API",
   "license": "Apache-2.0",
   "type": "module",
@@ -24,15 +24,15 @@
   },
   "dependencies": {
     "zod": "^4.4.3",
-    "@rawdash/core": "0.21.1"
+    "@rawdash/core": "0.23.0"
   },
   "devDependencies": {
     "fast-check": "^4.8.0",
     "tsup": "^8.0.0",
     "typescript": "^5.7.2",
     "vitest": "^4.1.4",
-    "@rawdash/connector-test-utils": "0.0.9",
-    "@rawdash/connector-shared": "0.3.1"
+    "@rawdash/connector-shared": "0.3.1",
+    "@rawdash/connector-test-utils": "0.0.10"
   },
   "scripts": {
     "build": "tsup",