npm - @rawdash/connector-zendesk - Versions diffs - 0.0.1 → 0.20.0 - Mend

@rawdash/connector-zendesk 0.0.1 → 0.20.0

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package/LICENSE ADDED Viewed

@@ -0,0 +1,202 @@
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package/dist/index.js CHANGED Viewed

@@ -379,9 +379,6 @@ var ZendeskConnector = class _ZendeskConnector extends BaseConnector {
       signal
     });
   }
-  // -------------------------------------------------------------------------
-  // users — GET /api/v2/users.json (cursor pagination)
-  // -------------------------------------------------------------------------
   buildUserListUrl(cursor) {
     const params = new URLSearchParams({ "page[size]": String(PAGE_SIZE) });
     if (cursor) {
@@ -418,9 +415,6 @@ var ZendeskConnector = class _ZendeskConnector extends BaseConnector {
       });
     }
   }
-  // -------------------------------------------------------------------------
-  // groups — GET /api/v2/groups.json (cursor pagination)
-  // -------------------------------------------------------------------------
   buildGroupListUrl(cursor) {
     const params = new URLSearchParams({ "page[size]": String(PAGE_SIZE) });
     if (cursor) {
@@ -454,9 +448,6 @@ var ZendeskConnector = class _ZendeskConnector extends BaseConnector {
       });
     }
   }
-  // -------------------------------------------------------------------------
-  // tickets — GET /api/v2/incremental/tickets/cursor.json (cursor pagination)
-  // -------------------------------------------------------------------------
   buildIncrementalTicketsUrl(cursor, options) {
     const params = new URLSearchParams({
       per_page: String(INCREMENTAL_PAGE_SIZE)
@@ -503,9 +494,6 @@ var ZendeskConnector = class _ZendeskConnector extends BaseConnector {
       });
     }
   }
-  // -------------------------------------------------------------------------
-  // ticket_events — derived from the same /incremental/tickets payload
-  // -------------------------------------------------------------------------
   async writeTicketEvents(storage, items) {
     for (const ticket of items) {
       const baseAttrs = {
@@ -538,9 +526,6 @@ var ZendeskConnector = class _ZendeskConnector extends BaseConnector {
       }
     }
   }
-  // -------------------------------------------------------------------------
-  // satisfaction_ratings — GET /api/v2/satisfaction_ratings.json
-  // -------------------------------------------------------------------------
   buildSatisfactionRatingsUrl(cursor, options) {
     const params = new URLSearchParams({ "page[size]": String(PAGE_SIZE) });
     if (cursor) {
@@ -582,9 +567,6 @@ var ZendeskConnector = class _ZendeskConnector extends BaseConnector {
       });
     }
   }
-  // -------------------------------------------------------------------------
-  // Scope clearing (idempotency)
-  // -------------------------------------------------------------------------
   async clearScopeOnFirstPage(storage, phase, isFull) {
     if (phase === "ticket_events") {
       await storage.events([], { names: [TICKET_STATE_EVENT] });

package/dist/index.js.map CHANGED Viewed

	@@ -1 +1 @@
1	- {"version":3,"sources":["../../../connector-shared/src/errors.ts","../../../connector-shared/src/retry.ts","../../../connector-shared/src/version.ts","../../../connector-shared/src/request.ts","../../../connector-shared/src/rate-limit.ts","../../../connector-shared/src/sanitize.ts","../../../connector-shared/src/epoch.ts","../../../connector-shared/src/pagination.ts","../../../connector-shared/src/logger.ts","../src/zendesk.ts","../src/index.ts"],"sourcesContent":["import type { HttpResponse } from './types';\n\nexport type HttpErrorKind =\n \| 'transient'\n \| 'rate_limit'\n \| 'auth'\n \| 'upstream_bug'\n \| 'client_bug';\n\nexport abstract class HttpClientError extends Error {\n abstract readonly kind: HttpErrorKind;\n readonly response?: HttpResponse;\n\n constructor(message: string, response?: HttpResponse) {\n super(message);\n this.name = new.target.name;\n this.response = response;\n }\n}\n\nexport class TransientError extends HttpClientError {\n readonly kind = 'transient' as const;\n}\n\nexport class RateLimitError extends HttpClientError {\n readonly kind = 'rate_limit' as const;\n readonly retryAfter?: Date;\n\n constructor(message: string, response?: HttpResponse, retryAfter?: Date) {\n super(message, response);\n this.retryAfter = retryAfter;\n }\n}\n\nexport class AuthError extends HttpClientError {\n readonly kind = 'auth' as const;\n}\n\nexport class UpstreamBugError extends HttpClientError {\n readonly kind = 'upstream_bug' as const;\n}\n\nexport class ClientBugError extends HttpClientError {\n readonly kind = 'client_bug' as const;\n}\n\nexport function classifyStatus(status: number): HttpErrorKind {\n if (status === 429) {\n return 'rate_limit';\n }\n if (status === 401 \|\| status === 403) {\n return 'auth';\n }\n if (status === 408) {\n return 'transient';\n }\n if (status >= 500) {\n return 'upstream_bug';\n }\n if (status >= 400) {\n return 'client_bug';\n }\n return 'client_bug';\n}\n\nexport function errorForStatus(\n message: string,\n response: HttpResponse,\n retryAfter?: Date,\n): HttpClientError {\n const kind = classifyStatus(response.status);\n switch (kind) {\n case 'rate_limit':\n return new RateLimitError(message, response, retryAfter);\n case 'auth':\n return new AuthError(message, response);\n case 'transient':\n return new TransientError(message, response);\n case 'upstream_bug':\n return new UpstreamBugError(message, response);\n case 'client_bug':\n return new ClientBugError(message, response);\n }\n}\n","import { HttpClientError, RateLimitError, TransientError } from './errors';\n\nexport interface RetryPolicy {\n maxAttempts?: number;\n initialDelayMs?: number;\n maxDelayMs?: number;\n retryOn?: (status: number \| null, err?: Error) => boolean;\n}\n\nexport const defaultRetryOn = (status: number \| null, err?: Error): boolean => {\n if (err instanceof RateLimitError) {\n return true;\n }\n if (err instanceof TransientError) {\n return true;\n }\n if (status === null) {\n return err instanceof Error && !(err instanceof HttpClientError);\n }\n if (status === 408 \|\| status === 429) {\n return true;\n }\n if (status >= 500) {\n return true;\n }\n return false;\n};\n\nexport function backoffDelayMs(\n attempt: number,\n policy: Required<Pick<RetryPolicy, 'initialDelayMs' \| 'maxDelayMs'>>,\n): number {\n const base = policy.initialDelayMs * 2 ** attempt;\n const jitter = base * 0.25 * Math.random();\n return Math.min(base + jitter, policy.maxDelayMs);\n}\n\nexport function parseRetryAfter(\n headerValue: string \| null,\n now: Date = new Date(),\n): Date \| undefined {\n if (!headerValue) {\n return undefined;\n }\n const trimmed = headerValue.trim();\n if (/^\\d+$/.test(trimmed)) {\n return new Date(now.getTime() + Number(trimmed) * 1000);\n }\n const parsed = Date.parse(trimmed);\n if (Number.isNaN(parsed)) {\n return undefined;\n }\n return new Date(parsed);\n}\n\nexport function sleep(ms: number, signal?: AbortSignal): Promise<void> {\n if (signal?.aborted) {\n return Promise.reject(signal.reason ?? new Error('Aborted'));\n }\n return new Promise<void>((resolve, reject) => {\n const onAbort = () => {\n clearTimeout(timer);\n reject(signal!.reason ?? new Error('Aborted'));\n };\n const timer = setTimeout(() => {\n signal?.removeEventListener('abort', onAbort);\n resolve();\n }, ms);\n signal?.addEventListener('abort', onAbort, { once: true });\n });\n}\n","export const HTTP_CLIENT_VERSION = '0.0.0';\n\nexport const DEFAULT_USER_AGENT = `rawdash-connector/${HTTP_CLIENT_VERSION} (+https://rawdash.dev)`;\n\nexport function connectorUserAgent(connectorId: string): string {\n return `rawdash-connector-${connectorId}/${HTTP_CLIENT_VERSION} (+https://rawdash.dev)`;\n}\n","import {\n AuthError,\n ClientBugError,\n HttpClientError,\n RateLimitError,\n TransientError,\n UpstreamBugError,\n errorForStatus,\n} from './errors';\nimport { defaultRetryOn, parseRetryAfter, sleep } from './retry';\nimport type { FetchLike, HttpMethod, HttpRequest, HttpResponse } from './types';\nimport { DEFAULT_USER_AGENT } from './version';\n\nconst DEFAULT_TIMEOUT_MS = 10_000;\nconst DEFAULT_MAX_ATTEMPTS = 3;\nconst DEFAULT_INITIAL_DELAY_MS = 1000;\nconst DEFAULT_MAX_DELAY_MS = 60_000;\nconst OBSERVER_TIMEOUT_MS = 250;\n\nexport interface RequestObservation {\n url: string;\n method: HttpMethod;\n status: number;\n resource: string;\n requestId: string;\n body: unknown;\n}\n\nexport type RequestObserver = (\n event: RequestObservation,\n) => void \| Promise<void>;\n\nexport interface RequestOptions {\n fetch?: FetchLike;\n observer?: RequestObserver;\n resource: string;\n requestId?: string;\n}\n\nasync function notifyObserver(\n observer: RequestObserver,\n event: RequestObservation,\n): Promise<void> {\n let result: void \| Promise<void>;\n try {\n result = observer(event);\n } catch (err) {\n console.warn('[connector-shared] request observer threw:', err);\n return;\n }\n if (!(result instanceof Promise)) {\n return;\n }\n const guarded = result.catch((err) => {\n console.warn('[connector-shared] request observer rejected:', err);\n });\n let timer: ReturnType<typeof setTimeout> \| undefined;\n const timeout = new Promise<void>((resolve) => {\n timer = setTimeout(resolve, OBSERVER_TIMEOUT_MS);\n });\n try {\n await Promise.race([guarded, timeout]);\n } finally {\n if (timer) {\n clearTimeout(timer);\n }\n }\n}\n\nfunction newRequestId(): string {\n const c = (globalThis as { crypto?: { randomUUID?: () => string } }).crypto;\n if (c?.randomUUID) {\n return c.randomUUID();\n }\n return `${Date.now().toString(36)}-${Math.random().toString(36).slice(2, 10)}`;\n}\n\nfunction mergeHeaders(\n defaults: Record<string, string>,\n overrides: Record<string, string> \| undefined,\n): Record<string, string> {\n const merged: Record<string, string> = {};\n for (const [k, v] of Object.entries(defaults)) {\n merged[k.toLowerCase()] = v;\n }\n if (overrides) {\n for (const [k, v] of Object.entries(overrides)) {\n merged[k.toLowerCase()] = v;\n }\n }\n return merged;\n}\n\nfunction linkTimeoutSignal(\n parent: AbortSignal \| undefined,\n timeoutMs: number,\n): { signal: AbortSignal; cancel: () => void } {\n const controller = new AbortController();\n const onParentAbort = () => {\n controller.abort(parent?.reason);\n };\n if (parent) {\n if (parent.aborted) {\n controller.abort(parent.reason);\n } else {\n parent.addEventListener('abort', onParentAbort, { once: true });\n }\n }\n const timer = setTimeout(() => {\n controller.abort(new Error(`Request timed out after ${timeoutMs}ms`));\n }, timeoutMs);\n return {\n signal: controller.signal,\n cancel: () => {\n clearTimeout(timer);\n if (parent) {\n parent.removeEventListener('abort', onParentAbort);\n }\n },\n };\n}\n\nasync function readBody(res: Response, parseJson: boolean): Promise<unknown> {\n if (res.status === 204 \|\| res.status === 205) {\n return null;\n }\n const contentType = res.headers.get('content-type') ?? '';\n if (parseJson && contentType.includes('application/json')) {\n const text = await res.text();\n if (text.length === 0) {\n return null;\n }\n return JSON.parse(text);\n }\n return res.text();\n}\n\nexport async function request<T = unknown>(\n req: HttpRequest,\n options: RequestOptions,\n): Promise<HttpResponse<T>> {\n const fetchImpl: FetchLike = options.fetch ?? (globalThis.fetch as FetchLike);\n const retry = req.retry ?? {};\n const maxAttempts = retry.maxAttempts ?? DEFAULT_MAX_ATTEMPTS;\n const initialDelayMs = retry.initialDelayMs ?? DEFAULT_INITIAL_DELAY_MS;\n const maxDelayMs = retry.maxDelayMs ?? DEFAULT_MAX_DELAY_MS;\n const retryOn = retry.retryOn ?? defaultRetryOn;\n const timeoutMs = req.timeoutMs ?? DEFAULT_TIMEOUT_MS;\n const parseJson = req.parseJson ?? true;\n\n const headers = mergeHeaders(\n {\n 'User-Agent': DEFAULT_USER_AGENT,\n Accept: 'application/json',\n },\n req.headers,\n );\n\n let lastErr: Error \| undefined;\n\n for (let attempt = 0; attempt < maxAttempts; attempt++) {\n req.signal?.throwIfAborted();\n\n const { signal, cancel } = linkTimeoutSignal(req.signal, timeoutMs);\n let res: Response;\n try {\n res = await fetchImpl(req.url, {\n method: req.method ?? 'GET',\n headers,\n body: req.body as RequestInit['body'],\n signal,\n });\n } catch (err) {\n cancel();\n if (req.signal?.aborted) {\n throw req.signal.reason ?? err;\n }\n const error = err instanceof Error ? err : new Error(String(err));\n lastErr = error;\n if (attempt < maxAttempts - 1 && retryOn(null, error)) {\n const delay = computeDelay(attempt, initialDelayMs, maxDelayMs);\n await sleep(delay, req.signal);\n continue;\n }\n throw new TransientError(error.message);\n }\n cancel();\n\n const body = await readBody(res, parseJson);\n const httpResponse: HttpResponse<T> = {\n status: res.status,\n headers: res.headers,\n body: body as T,\n };\n if (req.rateLimit) {\n const state = req.rateLimit.parse(res.headers);\n if (state) {\n httpResponse.rateLimitState = state;\n }\n }\n\n if (options.observer) {\n await notifyObserver(options.observer, {\n url: req.url,\n method: req.method ?? 'GET',\n status: res.status,\n resource: options.resource,\n requestId: options.requestId ?? newRequestId(),\n body,\n });\n }\n\n if (res.ok) {\n return httpResponse;\n }\n\n const retryAfter = parseRetryAfter(res.headers.get('retry-after'));\n const message = `HTTP ${res.status} ${res.statusText} for ${req.method ?? 'GET'} ${req.url}`;\n const err = errorForStatus(message, httpResponse, retryAfter);\n\n if (\n attempt < maxAttempts - 1 &&\n retryOn(res.status, err) &&\n !(err instanceof AuthError) &&\n !(err instanceof ClientBugError)\n ) {\n lastErr = err;\n let delay = computeDelay(attempt, initialDelayMs, maxDelayMs);\n if (err instanceof RateLimitError && retryAfter) {\n const wait = retryAfter.getTime() - Date.now();\n if (wait > 0) {\n delay = Math.min(wait, maxDelayMs);\n }\n }\n await sleep(delay, req.signal);\n continue;\n }\n\n throw err;\n }\n\n throw lastErr ?? new UpstreamBugError('Exhausted retry attempts');\n}\n\nfunction computeDelay(\n attempt: number,\n initialDelayMs: number,\n maxDelayMs: number,\n): number {\n const base = initialDelayMs * 2 ** attempt;\n const jitter = base * 0.25 * Math.random();\n return Math.min(base + jitter, maxDelayMs);\n}\n\nexport { HttpClientError };\n","export interface RateLimitState {\n remaining: number;\n resetAt: Date;\n}\n\nexport interface RateLimitPolicy {\n parse(headers: Headers): RateLimitState \| null;\n}\n\nexport interface StandardRateLimitPolicyConfig {\n remainingHeader: string;\n resetHeader: string;\n resetUnit: 's' \| 'ms';\n resetFallbackMs?: number;\n}\n\nexport function standardRateLimitPolicy(\n config: StandardRateLimitPolicyConfig,\n): RateLimitPolicy {\n const { remainingHeader, resetHeader, resetUnit, resetFallbackMs } = config;\n const multiplier = resetUnit === 's' ? 1000 : 1;\n return {\n parse(h) {\n const remainingRaw = h.get(remainingHeader);\n if (remainingRaw === null \|\| remainingRaw.trim() === '') {\n return null;\n }\n const remaining = Number(remainingRaw);\n if (!Number.isFinite(remaining)) {\n return null;\n }\n const resetRaw = h.get(resetHeader);\n if (resetRaw === null) {\n if (resetFallbackMs === undefined) {\n return null;\n }\n return {\n remaining,\n resetAt: new Date(Date.now() + resetFallbackMs),\n };\n }\n if (resetRaw.trim() === '') {\n return null;\n }\n const reset = Number(resetRaw);\n if (!Number.isFinite(reset) \|\| reset < 0) {\n return null;\n }\n const resetMs = reset * multiplier;\n if (!Number.isFinite(resetMs)) {\n return null;\n }\n return { remaining, resetAt: new Date(resetMs) };\n },\n };\n}\n","export interface SanitizeAllowedUrlOptions {\n url: string \| null;\n host: string;\n pathname: string;\n protocol?: 'https:' \| 'http:';\n}\n\nexport function sanitizeAllowedUrl(\n options: SanitizeAllowedUrlOptions,\n): string \| null {\n const { url, host, pathname, protocol = 'https:' } = options;\n if (url === null) {\n return null;\n }\n try {\n const u = new URL(url);\n if (u.protocol !== protocol \|\| u.host !== host \|\| u.pathname !== pathname) {\n return null;\n }\n return u.toString();\n } catch {\n return null;\n }\n}\n","export type EpochUnit = 'ms' \| 's' \| 'iso';\n\nexport function parseEpoch(\n value: number \| string \| null \| undefined,\n unit: EpochUnit,\n): number \| null {\n if (value === null \|\| value === undefined) {\n return null;\n }\n if (unit === 'iso') {\n if (typeof value !== 'string') {\n return null;\n }\n const ms = new Date(value).getTime();\n return Number.isFinite(ms) ? ms : null;\n }\n if (typeof value === 'string' && value.trim() === '') {\n return null;\n }\n const n = typeof value === 'number' ? value : Number(value);\n if (!Number.isFinite(n)) {\n return null;\n }\n const result = unit === 's' ? n * 1000 : n;\n return Number.isFinite(result) ? result : null;\n}\n","import { request } from './request';\nimport type { HttpRequest } from './types';\n\nexport function parseLinkHeader(header: string \| null): Record<string, string> {\n if (!header) {\n return {};\n }\n const result: Record<string, string> = {};\n for (const part of header.split(',')) {\n const match = part.match(/<([^>]+)>\\s;\\srel=\"([^\"]+)\"/);\n if (match) {\n result[match[2]!] = match[1]!;\n }\n }\n return result;\n}\n\nexport async function* paginateLink<T>(\n initial: HttpRequest,\n parse: (body: unknown) => T[],\n options: { resource: string },\n): AsyncIterable<T> {\n let next: string \| null = initial.url;\n while (next) {\n const res: Awaited<ReturnType<typeof request>> = await request(\n {\n ...initial,\n url: next,\n },\n { resource: options.resource },\n );\n for (const item of parse(res.body)) {\n yield item;\n }\n const links = parseLinkHeader(res.headers.get('link'));\n next = links['next'] ?? null;\n }\n}\n\nexport async function* paginateCursor<T>(\n initial: HttpRequest,\n parse: (body: unknown) => { items: T[]; nextCursor: string \| null },\n buildNext: (req: HttpRequest, cursor: string) => HttpRequest,\n options: { resource: string },\n): AsyncIterable<T> {\n let req: HttpRequest = initial;\n while (true) {\n const res = await request(req, { resource: options.resource });\n const { items, nextCursor } = parse(res.body);\n for (const item of items) {\n yield item;\n }\n if (!nextCursor) {\n return;\n }\n req = buildNext(req, nextCursor);\n }\n}\n\nexport async function* paginatePage<T>(\n initial: HttpRequest,\n parse: (body: unknown) => { items: T[]; hasMore: boolean },\n buildPage: (req: HttpRequest, page: number) => HttpRequest,\n options: { resource: string },\n): AsyncIterable<T> {\n let page = 1;\n while (true) {\n const req = page === 1 ? initial : buildPage(initial, page);\n const res = await request(req, { resource: options.resource });\n const { items, hasMore } = parse(res.body);\n for (const item of items) {\n yield item;\n }\n if (!hasMore \|\| items.length === 0) {\n return;\n }\n page++;\n }\n}\n","export type LogFields = Record<string, unknown>;\n\nexport interface ConnectorLogger {\n info(event: string, fields?: LogFields): void;\n warn(event: string, fields?: LogFields): void;\n}\n\nexport interface ConnectorLoggerOptions {\n scope: string;\n}\n\nconst MAX_VALUE_LEN = 120;\n\nfunction truncate(s: string, max = MAX_VALUE_LEN): string {\n if (s.length <= max) {\n return s;\n }\n return `${s.slice(0, max - 1)}…`;\n}\n\nfunction formatValue(value: unknown): string {\n if (value === null) {\n return 'null';\n }\n if (value === undefined) {\n return '';\n }\n if (typeof value === 'number' \|\| typeof value === 'boolean') {\n return String(value);\n }\n if (typeof value === 'string') {\n const t = truncate(value);\n if (/[\\s\"=]/.test(t)) {\n return JSON.stringify(t);\n }\n return t;\n }\n if (typeof value === 'bigint') {\n return value.toString();\n }\n let json: string \| undefined;\n try {\n json = JSON.stringify(value);\n } catch {\n json = undefined;\n }\n return truncate(json ?? String(value));\n}\n\nexport function formatLogFields(fields?: LogFields): string {\n if (!fields) {\n return '';\n }\n const parts: string[] = [];\n for (const [k, v] of Object.entries(fields)) {\n if (v === undefined) {\n continue;\n }\n parts.push(`${k}=${formatValue(v)}`);\n }\n return parts.length > 0 ? ` ${parts.join(' ')}` : '';\n}\n\nexport function formatLogLine(\n scope: string,\n event: string,\n fields?: LogFields,\n): string {\n return `[${scope}] ${event}${formatLogFields(fields)}`;\n}\n\nexport function createDefaultConnectorLogger(\n opts: ConnectorLoggerOptions,\n): ConnectorLogger {\n return {\n info(event, fields) {\n console.info(formatLogLine(opts.scope, event, fields));\n },\n warn(event, fields) {\n console.warn(formatLogLine(opts.scope, event, fields));\n },\n };\n}\n\nconst NOOP_LOGGER: ConnectorLogger = {\n info() {},\n warn() {},\n};\n\nexport function noopConnectorLogger(): ConnectorLogger {\n return NOOP_LOGGER;\n}\n","import {\n type HttpResponse,\n connectorUserAgent,\n parseEpoch,\n} from '@rawdash/connector-shared';\nimport {\n BaseConnector,\n type ConnectorContext,\n type ConnectorDoc,\n type CredentialsSchema,\n type JSONValue,\n type StorageHandle,\n type SyncOptions,\n type SyncResult,\n defineConfigFields,\n defineConnectorDoc,\n defineResources,\n makeChunkedCursorGuard,\n paginateChunked,\n schemasFromResources,\n selectActivePhases,\n} from '@rawdash/core';\nimport { z } from 'zod';\n\n// ---------------------------------------------------------------------------\n// configFields\n// ---------------------------------------------------------------------------\n\nexport const configFields = defineConfigFields(\n z.object({\n subdomain: z\n .string()\n .trim()\n .min(1)\n .regex(\n /^[a-z0-9][a-z0-9-]*$/i,\n 'Use the subdomain only (e.g. \"acme\" for acme.zendesk.com), without the protocol or path.',\n )\n .meta({\n label: 'Account subdomain',\n description:\n 'Your Zendesk account subdomain, the \"acme\" in acme.zendesk.com.',\n placeholder: 'acme',\n }),\n email: z.string().trim().email().meta({\n label: 'Agent email',\n description:\n 'Email address of an agent (or admin) on the Zendesk account; paired with the API token for Basic auth.',\n placeholder: 'agent@acme.com',\n }),\n apiToken: z.object({ $secret: z.string() }).meta({\n label: 'API token',\n description:\n 'Zendesk API token. Create one in Admin Center -> Apps and integrations -> Zendesk API -> Settings -> Add API token.',\n placeholder: 'aB1c2D3...',\n secret: true,\n }),\n resources: z\n .array(\n z.enum([\n 'users',\n 'groups',\n 'tickets',\n 'ticket_events',\n 'satisfaction_ratings',\n ]),\n )\n .nonempty()\n .optional()\n .meta({\n label: 'Resources',\n description:\n 'Which Zendesk resources to sync. Omit to sync all of them. The API token only needs read scopes for the resources listed here.',\n }),\n }),\n);\n\n// ---------------------------------------------------------------------------\n// Connector doc (catalog metadata)\n// ---------------------------------------------------------------------------\n\nexport const doc: ConnectorDoc = defineConnectorDoc({\n displayName: 'Zendesk',\n category: 'support',\n brandColor: '#03363D',\n tagline:\n 'Sync tickets, ticket state-change events, satisfaction ratings, users, and groups from Zendesk Support for queue depth, response time, and CSAT analytics.',\n vendor: {\n name: 'Zendesk',\n apiDocs:\n 'https://developer.zendesk.com/api-reference/ticketing/introduction/',\n website: 'https://www.zendesk.com',\n },\n auth: {\n summary:\n 'HTTP Basic auth using an agent (or admin) email address paired with a Zendesk API token. The token must belong to an account with read access to tickets, users, and groups.',\n setup: [\n 'Open Admin Center -> Apps and integrations -> Zendesk API.',\n 'On the Settings tab, enable Token access if it is not already on.',\n 'Click Add API token, give it a label, and copy the generated token value (you cannot view it again).',\n 'Store the token as a secret and reference it from config as `apiToken: secret(\"ZENDESK_API_TOKEN\")`, alongside the agent email and your account subdomain (the \"acme\" in acme.zendesk.com).',\n ],\n },\n rateLimit:\n 'Zendesk Support API enforces per-account quotas (default ~700 requests/minute on Professional plans, higher on Enterprise) and signals throttling via 429 with a Retry-After header; the shared HTTP client honors Retry-After on backoff.',\n limitations: [\n 'Ticket comment bodies and per-event audit transcripts are not synced.',\n 'Zendesk Chat, Talk (voice), and Sell are separate product lines and are out of scope.',\n 'Ticket state-change events are derived from each ticket’s timestamps (created, updated, solved); full audit-event history is not synced.',\n ],\n});\n\n// ---------------------------------------------------------------------------\n// Settings / credentials\n// ---------------------------------------------------------------------------\n\nexport interface ZendeskSettings {\n subdomain: string;\n resources?: readonly ZendeskResource[];\n}\n\nconst zendeskCredentials = {\n email: {\n description: 'Zendesk agent email',\n auth: 'required' as const,\n },\n apiToken: {\n description: 'Zendesk API token',\n auth: 'required' as const,\n },\n} satisfies CredentialsSchema;\n\ntype ZendeskCredentials = typeof zendeskCredentials;\n\n// ---------------------------------------------------------------------------\n// Sync phases + cursor\n// ---------------------------------------------------------------------------\n\nconst PHASE_ORDER = [\n 'users',\n 'groups',\n 'tickets',\n 'ticket_events',\n 'satisfaction_ratings',\n] as const;\n\ntype ZendeskPhase = (typeof PHASE_ORDER)[number];\n\nexport type ZendeskResource = ZendeskPhase;\n\nconst isZendeskSyncCursor = makeChunkedCursorGuard(PHASE_ORDER);\n\nconst PAGE_SIZE = 100;\nconst INCREMENTAL_PAGE_SIZE = 1000;\n\nconst USER_ENTITY = 'zendesk_user';\nconst GROUP_ENTITY = 'zendesk_group';\nconst TICKET_ENTITY = 'zendesk_ticket';\nconst TICKET_STATE_EVENT = 'zendesk_ticket_state_change';\nconst SATISFACTION_RATING_ENTITY = 'zendesk_satisfaction_rating';\n\n// ---------------------------------------------------------------------------\n// API response types\n// ---------------------------------------------------------------------------\n\ninterface UserRecord {\n id: number;\n name?: string \| null;\n email?: string \| null;\n role?: string \| null;\n active?: boolean \| null;\n suspended?: boolean \| null;\n default_group_id?: number \| null;\n created_at?: string \| null;\n updated_at?: string \| null;\n}\n\ninterface UserListResponse {\n users: UserRecord[];\n meta?: { has_more?: boolean \| null; after_cursor?: string \| null } \| null;\n}\n\ninterface GroupRecord {\n id: number;\n name?: string \| null;\n default?: boolean \| null;\n deleted?: boolean \| null;\n created_at?: string \| null;\n updated_at?: string \| null;\n}\n\ninterface GroupListResponse {\n groups: GroupRecord[];\n meta?: { has_more?: boolean \| null; after_cursor?: string \| null } \| null;\n}\n\ninterface TicketRecord {\n id: number;\n subject?: string \| null;\n status?: string \| null;\n priority?: string \| null;\n type?: string \| null;\n channel?: string \| null;\n assignee_id?: number \| null;\n requester_id?: number \| null;\n submitter_id?: number \| null;\n group_id?: number \| null;\n organization_id?: number \| null;\n tags?: string[] \| null;\n via?: { channel?: string \| null } \| null;\n satisfaction_rating?: { score?: string \| null } \| null;\n created_at?: string \| null;\n updated_at?: string \| null;\n}\n\ninterface IncrementalTicketsResponse {\n tickets: TicketRecord[];\n after_cursor?: string \| null;\n end_of_stream?: boolean \| null;\n count?: number \| null;\n}\n\ninterface SatisfactionRatingRecord {\n id: number;\n score?: string \| null;\n ticket_id?: number \| null;\n assignee_id?: number \| null;\n requester_id?: number \| null;\n group_id?: number \| null;\n comment?: string \| null;\n created_at?: string \| null;\n updated_at?: string \| null;\n}\n\ninterface SatisfactionRatingListResponse {\n satisfaction_ratings: SatisfactionRatingRecord[];\n meta?: { has_more?: boolean \| null; after_cursor?: string \| null } \| null;\n}\n\n// ---------------------------------------------------------------------------\n// Schemas — describe the per-resource API response shape consumed by request()\n// ---------------------------------------------------------------------------\n\nconst idNumber = z.number();\nconst isoString = z.string();\n\nconst userSchema = z.object({\n id: idNumber,\n name: z.string().nullish(),\n email: z.string().nullish(),\n role: z.string().nullish(),\n active: z.boolean().nullish(),\n suspended: z.boolean().nullish(),\n default_group_id: z.number().nullish(),\n created_at: isoString.nullish(),\n updated_at: isoString.nullish(),\n});\n\nconst groupSchema = z.object({\n id: idNumber,\n name: z.string().nullish(),\n default: z.boolean().nullish(),\n deleted: z.boolean().nullish(),\n created_at: isoString.nullish(),\n updated_at: isoString.nullish(),\n});\n\nconst ticketSchema = z.object({\n id: idNumber,\n subject: z.string().nullish(),\n status: z.string().nullish(),\n priority: z.string().nullish(),\n type: z.string().nullish(),\n channel: z.string().nullish(),\n assignee_id: z.number().nullish(),\n requester_id: z.number().nullish(),\n submitter_id: z.number().nullish(),\n group_id: z.number().nullish(),\n organization_id: z.number().nullish(),\n tags: z.array(z.string()).nullish(),\n via: z.object({ channel: z.string().nullish() }).nullish(),\n satisfaction_rating: z.object({ score: z.string().nullish() }).nullish(),\n created_at: isoString.nullish(),\n updated_at: isoString.nullish(),\n});\n\nconst satisfactionRatingSchema = z.object({\n id: idNumber,\n score: z.string().nullish(),\n ticket_id: z.number().nullish(),\n assignee_id: z.number().nullish(),\n requester_id: z.number().nullish(),\n group_id: z.number().nullish(),\n comment: z.string().nullish(),\n created_at: isoString.nullish(),\n updated_at: isoString.nullish(),\n});\n\n// ---------------------------------------------------------------------------\n// Value helpers\n// ---------------------------------------------------------------------------\n\nfunction numericIdOrNull(value: number \| null \| undefined): string \| null {\n if (value === null \|\| value === undefined) {\n return null;\n }\n return String(value);\n}\n\nfunction isoToMs(value: string \| null \| undefined): number \| null {\n return parseEpoch(value ?? null, 'iso');\n}\n\nfunction isoToMsOrZero(value: string \| null \| undefined): number {\n return isoToMs(value) ?? 0;\n}\n\nfunction viaChannel(ticket: TicketRecord): string \| null {\n return ticket.via?.channel ?? ticket.channel ?? null;\n}\n\nfunction csatScore(ticket: TicketRecord): string \| null {\n return ticket.satisfaction_rating?.score ?? null;\n}\n\n// ---------------------------------------------------------------------------\n// Resources\n// ---------------------------------------------------------------------------\n\nexport const zendeskResources = defineResources({\n [USER_ENTITY]: {\n shape: 'entity',\n description:\n 'Zendesk users (agents, admins, and end-users) with role and activity flags.',\n endpoint: 'GET /api/v2/users.json',\n fields: [\n { name: 'name', description: 'User display name.' },\n { name: 'email', description: 'User email address.' },\n {\n name: 'role',\n description: 'User role (end-user, agent, or admin).',\n },\n { name: 'active', description: 'Whether the user is active.' },\n { name: 'suspended', description: 'Whether the user is suspended.' },\n {\n name: 'defaultGroupId',\n description: 'Default group the user belongs to (agents only).',\n },\n {\n name: 'createdAt',\n description: 'When the user was created (Unix ms).',\n },\n ],\n responses: { users: z.array(userSchema) },\n },\n [GROUP_ENTITY]: {\n shape: 'entity',\n description: 'Agent groups used to route tickets.',\n endpoint: 'GET /api/v2/groups.json',\n fields: [\n { name: 'name', description: 'Group name.' },\n {\n name: 'isDefault',\n description: 'Whether this is the account default group.',\n },\n { name: 'deleted', description: 'Whether the group is soft-deleted.' },\n {\n name: 'createdAt',\n description: 'When the group was created (Unix ms).',\n },\n ],\n responses: { groups: z.array(groupSchema) },\n },\n [TICKET_ENTITY]: {\n shape: 'entity',\n description:\n 'Tickets with status, priority, assignment, channel, and tags.',\n endpoint: 'GET /api/v2/incremental/tickets/cursor.json',\n fields: [\n { name: 'subject', description: 'Ticket subject line.' },\n {\n name: 'status',\n description:\n 'Ticket status (new, open, pending, hold, solved, closed).',\n },\n {\n name: 'priority',\n description: 'Ticket priority (low, normal, high, urgent).',\n },\n { name: 'type', description: 'Ticket type (question, incident, etc.).' },\n {\n name: 'channel',\n description: 'Channel the ticket was created from (email, web, etc.).',\n },\n {\n name: 'assigneeId',\n description: 'Assigned agent id (null if unassigned).',\n },\n { name: 'requesterId', description: 'Requester (end-user) id.' },\n {\n name: 'groupId',\n description: 'Group the ticket is routed to (null if unrouted).',\n },\n {\n name: 'organizationId',\n description: 'Organization id (null if none).',\n },\n {\n name: 'tags',\n description: 'Flat list of tags applied to the ticket.',\n },\n {\n name: 'satisfactionScore',\n description:\n 'Per-ticket CSAT score from the satisfaction_rating block (offered, good, bad, unoffered).',\n },\n {\n name: 'createdAt',\n description: 'When the ticket was created (Unix ms).',\n },\n ],\n responses: { tickets: z.array(ticketSchema) },\n },\n [TICKET_STATE_EVENT]: {\n shape: 'event',\n description:\n 'Ticket state-change events (created / solved) derived from each ticket.',\n endpoint: 'GET /api/v2/incremental/tickets/cursor.json',\n notes:\n 'Derived from each ticket’s timestamps; the scope is cleared and rewritten on every sync.',\n fields: [\n {\n name: 'ticketId',\n description: 'The ticket the event belongs to.',\n },\n {\n name: 'transition',\n description: 'created or solved.',\n },\n {\n name: 'status',\n description: 'Ticket status at sync time.',\n },\n {\n name: 'priority',\n description: 'Ticket priority at sync time.',\n },\n {\n name: 'assigneeId',\n description: 'Assigned agent id at sync time (null if unassigned).',\n },\n {\n name: 'groupId',\n description: 'Group id at sync time (null if unrouted).',\n },\n { name: 'channel', description: 'Channel the ticket was created from.' },\n ],\n responses: { ticket_events: z.array(ticketSchema) },\n },\n [SATISFACTION_RATING_ENTITY]: {\n shape: 'entity',\n description:\n 'Per-ticket customer satisfaction (CSAT) ratings with score and free-text comment.',\n endpoint: 'GET /api/v2/satisfaction_ratings.json',\n fields: [\n { name: 'score', description: 'Rating score (good, bad, offered).' },\n { name: 'ticketId', description: 'The ticket the rating is for.' },\n {\n name: 'assigneeId',\n description: 'Agent assigned at the time of rating.',\n },\n { name: 'requesterId', description: 'Requester (end-user) id.' },\n { name: 'groupId', description: 'Group id at the time of rating.' },\n {\n name: 'hasComment',\n description: 'Whether a free-text comment is set.',\n },\n {\n name: 'createdAt',\n description: 'When the rating was submitted (Unix ms).',\n },\n ],\n responses: { satisfaction_ratings: z.array(satisfactionRatingSchema) },\n },\n});\n\n// ---------------------------------------------------------------------------\n// ZendeskConnector\n// ---------------------------------------------------------------------------\n\nexport const id = 'zendesk';\n\nexport class ZendeskConnector extends BaseConnector<\n ZendeskSettings,\n ZendeskCredentials\n> {\n static readonly id = id;\n\n static readonly resources = zendeskResources;\n\n static readonly schemas = schemasFromResources(zendeskResources);\n\n static create(input: unknown, ctx?: ConnectorContext): ZendeskConnector {\n const parsed = configFields.parse(input);\n return new ZendeskConnector(\n {\n subdomain: parsed.subdomain,\n resources: parsed.resources,\n },\n { email: parsed.email, apiToken: parsed.apiToken },\n ctx,\n );\n }\n\n readonly id = id;\n override readonly credentials = zendeskCredentials;\n\n private get baseUrl(): string {\n return `https://${this.settings.subdomain}.zendesk.com`;\n }\n\n private buildHeaders(): Record<string, string> {\n return {\n Authorization: encodeBasicAuth(\n `${this.creds.email}/token`,\n this.creds.apiToken,\n ),\n Accept: 'application/json',\n 'User-Agent': connectorUserAgent('zendesk'),\n };\n }\n\n private apiGet<T>(\n url: string,\n resource: string,\n signal?: AbortSignal,\n ): Promise<HttpResponse<T>> {\n return this.get<T>(url, {\n resource,\n headers: this.buildHeaders(),\n signal,\n });\n }\n\n // -------------------------------------------------------------------------\n // users — GET /api/v2/users.json (cursor pagination)\n // -------------------------------------------------------------------------\n\n private buildUserListUrl(cursor: string \| null): string {\n const params = new URLSearchParams({ 'page[size]': String(PAGE_SIZE) });\n if (cursor) {\n params.set('page[after]', cursor);\n }\n return `${this.baseUrl}/api/v2/users.json?${params.toString()}`;\n }\n\n private async fetchUsers(\n page: string \| null,\n signal?: AbortSignal,\n ): Promise<{ items: unknown[]; next: string \| null }> {\n const res = await this.apiGet<UserListResponse>(\n this.buildUserListUrl(page),\n 'users',\n signal,\n );\n return {\n items: res.body.users ?? [],\n next: res.body.meta?.has_more\n ? (res.body.meta?.after_cursor ?? null)\n : null,\n };\n }\n\n private async writeUsers(\n storage: StorageHandle,\n items: UserRecord[],\n ): Promise<void> {\n for (const user of items) {\n await storage.entity({\n type: USER_ENTITY,\n id: String(user.id),\n attributes: {\n name: user.name ?? null,\n email: user.email ?? null,\n role: user.role ?? null,\n active: user.active ?? null,\n suspended: user.suspended ?? null,\n defaultGroupId: numericIdOrNull(user.default_group_id),\n createdAt: isoToMs(user.created_at),\n },\n updated_at: isoToMsOrZero(user.updated_at ?? user.created_at),\n });\n }\n }\n\n // -------------------------------------------------------------------------\n // groups — GET /api/v2/groups.json (cursor pagination)\n // -------------------------------------------------------------------------\n\n private buildGroupListUrl(cursor: string \| null): string {\n const params = new URLSearchParams({ 'page[size]': String(PAGE_SIZE) });\n if (cursor) {\n params.set('page[after]', cursor);\n }\n return `${this.baseUrl}/api/v2/groups.json?${params.toString()}`;\n }\n\n private async fetchGroups(\n page: string \| null,\n signal?: AbortSignal,\n ): Promise<{ items: unknown[]; next: string \| null }> {\n const res = await this.apiGet<GroupListResponse>(\n this.buildGroupListUrl(page),\n 'groups',\n signal,\n );\n return {\n items: res.body.groups ?? [],\n next: res.body.meta?.has_more\n ? (res.body.meta?.after_cursor ?? null)\n : null,\n };\n }\n\n private async writeGroups(\n storage: StorageHandle,\n items: GroupRecord[],\n ): Promise<void> {\n for (const group of items) {\n await storage.entity({\n type: GROUP_ENTITY,\n id: String(group.id),\n attributes: {\n name: group.name ?? null,\n isDefault: group.default ?? null,\n deleted: group.deleted ?? null,\n createdAt: isoToMs(group.created_at),\n },\n updated_at: isoToMsOrZero(group.updated_at ?? group.created_at),\n });\n }\n }\n\n // -------------------------------------------------------------------------\n // tickets — GET /api/v2/incremental/tickets/cursor.json (cursor pagination)\n // -------------------------------------------------------------------------\n\n private buildIncrementalTicketsUrl(\n cursor: string \| null,\n options: SyncOptions,\n ): string {\n const params = new URLSearchParams({\n per_page: String(INCREMENTAL_PAGE_SIZE),\n });\n if (cursor) {\n params.set('cursor', cursor);\n } else {\n params.set('start_time', String(sinceUnixSec(options) ?? 0));\n }\n return `${this.baseUrl}/api/v2/incremental/tickets/cursor.json?${params.toString()}`;\n }\n\n private async fetchTickets(\n page: string \| null,\n resource: 'tickets' \| 'ticket_events',\n options: SyncOptions,\n signal?: AbortSignal,\n ): Promise<{ items: unknown[]; next: string \| null }> {\n // ticket_events clears and rewrites its whole scope on every sync (events\n // can't be upserted by key), so even on incremental ticks it must scan from\n // the beginning — otherwise a `since` filter would drop historical events\n // for tickets untouched in this window.\n const fetchOptions =\n resource === 'ticket_events' ? { ...options, since: undefined } : options;\n const res = await this.apiGet<IncrementalTicketsResponse>(\n this.buildIncrementalTicketsUrl(page, fetchOptions),\n resource,\n signal,\n );\n const next = res.body.end_of_stream\n ? null\n : (res.body.after_cursor ?? null);\n return { items: res.body.tickets ?? [], next };\n }\n\n private async writeTickets(\n storage: StorageHandle,\n items: TicketRecord[],\n ): Promise<void> {\n for (const ticket of items) {\n const attributes: Record<string, JSONValue> = {\n subject: ticket.subject ?? null,\n status: ticket.status ?? null,\n priority: ticket.priority ?? null,\n type: ticket.type ?? null,\n channel: viaChannel(ticket),\n assigneeId: numericIdOrNull(ticket.assignee_id),\n requesterId: numericIdOrNull(ticket.requester_id),\n submitterId: numericIdOrNull(ticket.submitter_id),\n groupId: numericIdOrNull(ticket.group_id),\n organizationId: numericIdOrNull(ticket.organization_id),\n tags: ticket.tags ?? [],\n satisfactionScore: csatScore(ticket),\n createdAt: isoToMs(ticket.created_at),\n };\n await storage.entity({\n type: TICKET_ENTITY,\n id: String(ticket.id),\n attributes,\n updated_at: isoToMsOrZero(ticket.updated_at ?? ticket.created_at),\n });\n }\n }\n\n // -------------------------------------------------------------------------\n // ticket_events — derived from the same /incremental/tickets payload\n // -------------------------------------------------------------------------\n\n private async writeTicketEvents(\n storage: StorageHandle,\n items: TicketRecord[],\n ): Promise<void> {\n for (const ticket of items) {\n const baseAttrs: Record<string, JSONValue> = {\n ticketId: String(ticket.id),\n status: ticket.status ?? null,\n priority: ticket.priority ?? null,\n assigneeId: numericIdOrNull(ticket.assignee_id),\n groupId: numericIdOrNull(ticket.group_id),\n channel: viaChannel(ticket),\n };\n\n const createdMs = isoToMs(ticket.created_at);\n if (createdMs !== null) {\n await storage.event({\n name: TICKET_STATE_EVENT,\n start_ts: createdMs,\n end_ts: null,\n attributes: { ...baseAttrs, transition: 'created' },\n });\n }\n\n // Zendesk doesn't return a solved_at timestamp directly on the ticket;\n // when the ticket is in a terminal state (solved or closed), we mirror\n // updated_at as the solved transition. Imperfect but the best signal\n // available without per-ticket audit_events.\n if (\n (ticket.status === 'solved' \|\| ticket.status === 'closed') &&\n ticket.updated_at\n ) {\n const solvedMs = isoToMs(ticket.updated_at);\n if (solvedMs !== null) {\n await storage.event({\n name: TICKET_STATE_EVENT,\n start_ts: solvedMs,\n end_ts: null,\n attributes: { ...baseAttrs, transition: 'solved' },\n });\n }\n }\n }\n }\n\n // -------------------------------------------------------------------------\n // satisfaction_ratings — GET /api/v2/satisfaction_ratings.json\n // -------------------------------------------------------------------------\n\n private buildSatisfactionRatingsUrl(\n cursor: string \| null,\n options: SyncOptions,\n ): string {\n const params = new URLSearchParams({ 'page[size]': String(PAGE_SIZE) });\n if (cursor) {\n params.set('page[after]', cursor);\n } else {\n const startTime = sinceUnixSec(options);\n if (startTime !== null) {\n params.set('start_time', String(startTime));\n }\n }\n return `${this.baseUrl}/api/v2/satisfaction_ratings.json?${params.toString()}`;\n }\n\n private async fetchSatisfactionRatings(\n page: string \| null,\n options: SyncOptions,\n signal?: AbortSignal,\n ): Promise<{ items: unknown[]; next: string \| null }> {\n const res = await this.apiGet<SatisfactionRatingListResponse>(\n this.buildSatisfactionRatingsUrl(page, options),\n 'satisfaction_ratings',\n signal,\n );\n return {\n items: res.body.satisfaction_ratings ?? 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Returns null when no incremental\n// window applies.\nfunction sinceUnixSec(options: SyncOptions): number \| null {\n if (!options.since) {\n return null;\n }\n const ms = new Date(options.since).getTime();\n if (!Number.isFinite(ms)) {\n return null;\n }\n return Math.floor(ms / 1000);\n}\n\n// Cloudflare Workers and Node both expose btoa, but Node only did so from 16+\n// onward. 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1	+ {"version":3,"sources":["../../../connector-shared/src/errors.ts","../../../connector-shared/src/retry.ts","../../../connector-shared/src/version.ts","../../../connector-shared/src/request.ts","../../../connector-shared/src/rate-limit.ts","../../../connector-shared/src/map-concurrent.ts","../../../connector-shared/src/sanitize.ts","../../../connector-shared/src/epoch.ts","../../../connector-shared/src/pagination.ts","../../../connector-shared/src/logger.ts","../src/zendesk.ts","../src/index.ts"],"sourcesContent":["import type { HttpResponse } from './types';\n\nexport type HttpErrorKind =\n \| 'transient'\n \| 'rate_limit'\n \| 'auth'\n \| 'upstream_bug'\n \| 'client_bug';\n\nexport abstract class HttpClientError extends Error {\n abstract readonly kind: HttpErrorKind;\n readonly response?: HttpResponse;\n\n constructor(message: string, response?: HttpResponse) {\n super(message);\n this.name = new.target.name;\n this.response = response;\n }\n}\n\nexport class TransientError extends HttpClientError {\n readonly kind = 'transient' as const;\n}\n\nexport class RateLimitError extends HttpClientError {\n readonly kind = 'rate_limit' as const;\n readonly retryAfter?: Date;\n\n constructor(message: string, response?: HttpResponse, retryAfter?: Date) {\n super(message, response);\n this.retryAfter = retryAfter;\n }\n}\n\nexport class AuthError extends HttpClientError {\n readonly kind = 'auth' as const;\n}\n\nexport class UpstreamBugError extends HttpClientError {\n readonly kind = 'upstream_bug' as const;\n}\n\nexport class ClientBugError extends HttpClientError {\n readonly kind = 'client_bug' as const;\n}\n\nexport function classifyStatus(status: number): HttpErrorKind {\n if (status === 429) {\n return 'rate_limit';\n }\n if (status === 401 \|\| status === 403) {\n return 'auth';\n }\n if (status === 408) {\n return 'transient';\n }\n if (status >= 500) {\n return 'upstream_bug';\n }\n if (status >= 400) {\n return 'client_bug';\n }\n return 'client_bug';\n}\n\nexport function errorForStatus(\n message: string,\n response: HttpResponse,\n retryAfter?: Date,\n): HttpClientError {\n const kind = classifyStatus(response.status);\n switch (kind) {\n case 'rate_limit':\n return new RateLimitError(message, response, retryAfter);\n case 'auth':\n return new AuthError(message, response);\n case 'transient':\n return new TransientError(message, response);\n case 'upstream_bug':\n return new UpstreamBugError(message, response);\n case 'client_bug':\n return new ClientBugError(message, response);\n }\n}\n","import { HttpClientError, RateLimitError, TransientError } from './errors';\n\nexport interface RetryPolicy {\n maxAttempts?: number;\n initialDelayMs?: number;\n maxDelayMs?: number;\n retryOn?: (status: number \| null, err?: Error) => boolean;\n}\n\nexport const defaultRetryOn = (status: number \| null, err?: Error): boolean => {\n if (err instanceof RateLimitError) {\n return true;\n }\n if (err instanceof TransientError) {\n return true;\n }\n if (status === null) {\n return err instanceof Error && !(err instanceof HttpClientError);\n }\n if (status === 408 \|\| status === 429) {\n return true;\n }\n if (status >= 500) {\n return true;\n }\n return false;\n};\n\nexport function backoffDelayMs(\n attempt: number,\n policy: Required<Pick<RetryPolicy, 'initialDelayMs' \| 'maxDelayMs'>>,\n): number {\n const base = policy.initialDelayMs * 2 ** attempt;\n const jitter = base * 0.25 * Math.random();\n return Math.min(base + jitter, policy.maxDelayMs);\n}\n\nexport function parseRetryAfter(\n headerValue: string \| null,\n now: Date = new Date(),\n): Date \| undefined {\n if (!headerValue) {\n return undefined;\n }\n const trimmed = headerValue.trim();\n if (/^\\d+$/.test(trimmed)) {\n return new Date(now.getTime() + Number(trimmed) * 1000);\n }\n const parsed = Date.parse(trimmed);\n if (Number.isNaN(parsed)) {\n return undefined;\n }\n return new Date(parsed);\n}\n\nexport function sleep(ms: number, signal?: AbortSignal): Promise<void> {\n if (signal?.aborted) {\n return Promise.reject(signal.reason ?? new Error('Aborted'));\n }\n return new Promise<void>((resolve, reject) => {\n const onAbort = () => {\n clearTimeout(timer);\n reject(signal!.reason ?? new Error('Aborted'));\n };\n const timer = setTimeout(() => {\n signal?.removeEventListener('abort', onAbort);\n resolve();\n }, ms);\n signal?.addEventListener('abort', onAbort, { once: true });\n });\n}\n","export const HTTP_CLIENT_VERSION = '0.0.0';\n\nexport const DEFAULT_USER_AGENT = `rawdash-connector/${HTTP_CLIENT_VERSION} (+https://rawdash.dev)`;\n\nexport function connectorUserAgent(connectorId: string): string {\n return `rawdash-connector-${connectorId}/${HTTP_CLIENT_VERSION} (+https://rawdash.dev)`;\n}\n","import {\n AuthError,\n ClientBugError,\n HttpClientError,\n RateLimitError,\n TransientError,\n UpstreamBugError,\n errorForStatus,\n} from './errors';\nimport { defaultRetryOn, parseRetryAfter, sleep } from './retry';\nimport type { FetchLike, HttpMethod, HttpRequest, HttpResponse } from './types';\nimport { DEFAULT_USER_AGENT } from './version';\n\nconst DEFAULT_TIMEOUT_MS = 10_000;\nconst DEFAULT_MAX_ATTEMPTS = 3;\nconst DEFAULT_INITIAL_DELAY_MS = 1000;\nconst DEFAULT_MAX_DELAY_MS = 60_000;\nconst OBSERVER_TIMEOUT_MS = 250;\n\nexport interface RequestObservation {\n url: string;\n method: HttpMethod;\n status: number;\n resource: string;\n requestId: string;\n body: unknown;\n}\n\nexport type RequestObserver = (\n event: RequestObservation,\n) => void \| Promise<void>;\n\nexport interface RequestOptions {\n fetch?: FetchLike;\n observer?: RequestObserver;\n resource: string;\n requestId?: string;\n}\n\nasync function notifyObserver(\n observer: RequestObserver,\n event: RequestObservation,\n): Promise<void> {\n let result: void \| Promise<void>;\n try {\n result = observer(event);\n } catch (err) {\n console.warn('[connector-shared] request observer threw:', err);\n return;\n }\n if (!(result instanceof Promise)) {\n return;\n }\n const guarded = result.catch((err) => {\n console.warn('[connector-shared] request observer rejected:', err);\n });\n let timer: ReturnType<typeof setTimeout> \| undefined;\n const timeout = new Promise<void>((resolve) => {\n timer = setTimeout(resolve, OBSERVER_TIMEOUT_MS);\n });\n try {\n await Promise.race([guarded, timeout]);\n } finally {\n if (timer) {\n clearTimeout(timer);\n }\n }\n}\n\nfunction newRequestId(): string {\n const c = (globalThis as { crypto?: { randomUUID?: () => string } }).crypto;\n if (c?.randomUUID) {\n return c.randomUUID();\n }\n return `${Date.now().toString(36)}-${Math.random().toString(36).slice(2, 10)}`;\n}\n\nfunction mergeHeaders(\n defaults: Record<string, string>,\n overrides: Record<string, string> \| undefined,\n): Record<string, string> {\n const merged: Record<string, string> = {};\n for (const [k, v] of Object.entries(defaults)) {\n merged[k.toLowerCase()] = v;\n }\n if (overrides) {\n for (const [k, v] of Object.entries(overrides)) {\n merged[k.toLowerCase()] = v;\n }\n }\n return merged;\n}\n\nfunction linkTimeoutSignal(\n parent: AbortSignal \| undefined,\n timeoutMs: number,\n): { signal: AbortSignal; cancel: () => void } {\n const controller = new AbortController();\n const onParentAbort = () => {\n controller.abort(parent?.reason);\n };\n if (parent) {\n if (parent.aborted) {\n controller.abort(parent.reason);\n } else {\n parent.addEventListener('abort', onParentAbort, { once: true });\n }\n }\n const timer = setTimeout(() => {\n controller.abort(new Error(`Request timed out after ${timeoutMs}ms`));\n }, timeoutMs);\n return {\n signal: controller.signal,\n cancel: () => {\n clearTimeout(timer);\n if (parent) {\n parent.removeEventListener('abort', onParentAbort);\n }\n },\n };\n}\n\nasync function readBody(res: Response, parseJson: boolean): Promise<unknown> {\n if (res.status === 204 \|\| res.status === 205) {\n return null;\n }\n const contentType = res.headers.get('content-type') ?? '';\n if (parseJson && contentType.includes('application/json')) {\n const text = await res.text();\n if (text.length === 0) {\n return null;\n }\n return JSON.parse(text);\n }\n return res.text();\n}\n\nexport async function request<T = unknown>(\n req: HttpRequest,\n options: RequestOptions,\n): Promise<HttpResponse<T>> {\n const fetchImpl: FetchLike = options.fetch ?? (globalThis.fetch as FetchLike);\n const retry = req.retry ?? {};\n const maxAttempts = retry.maxAttempts ?? DEFAULT_MAX_ATTEMPTS;\n const initialDelayMs = retry.initialDelayMs ?? DEFAULT_INITIAL_DELAY_MS;\n const maxDelayMs = retry.maxDelayMs ?? DEFAULT_MAX_DELAY_MS;\n const retryOn = retry.retryOn ?? defaultRetryOn;\n const timeoutMs = req.timeoutMs ?? DEFAULT_TIMEOUT_MS;\n const parseJson = req.parseJson ?? true;\n\n const headers = mergeHeaders(\n {\n 'User-Agent': DEFAULT_USER_AGENT,\n Accept: 'application/json',\n },\n req.headers,\n );\n\n let lastErr: Error \| undefined;\n\n for (let attempt = 0; attempt < maxAttempts; attempt++) {\n req.signal?.throwIfAborted();\n\n const { signal, cancel } = linkTimeoutSignal(req.signal, timeoutMs);\n let res: Response;\n try {\n res = await fetchImpl(req.url, {\n method: req.method ?? 'GET',\n headers,\n body: req.body as RequestInit['body'],\n signal,\n });\n } catch (err) {\n cancel();\n if (req.signal?.aborted) {\n throw req.signal.reason ?? err;\n }\n const error = err instanceof Error ? err : new Error(String(err));\n lastErr = error;\n if (attempt < maxAttempts - 1 && retryOn(null, error)) {\n const delay = computeDelay(attempt, initialDelayMs, maxDelayMs);\n await sleep(delay, req.signal);\n continue;\n }\n throw new TransientError(error.message);\n }\n cancel();\n\n const body = await readBody(res, parseJson);\n const httpResponse: HttpResponse<T> = {\n status: res.status,\n headers: res.headers,\n body: body as T,\n };\n if (req.rateLimit) {\n const state = req.rateLimit.parse(res.headers);\n if (state) {\n httpResponse.rateLimitState = state;\n }\n }\n\n if (options.observer) {\n await notifyObserver(options.observer, {\n url: req.url,\n method: req.method ?? 'GET',\n status: res.status,\n resource: options.resource,\n requestId: options.requestId ?? newRequestId(),\n body,\n });\n }\n\n if (res.ok) {\n return httpResponse;\n }\n\n const retryAfter = parseRetryAfter(res.headers.get('retry-after'));\n const message = `HTTP ${res.status} ${res.statusText} for ${req.method ?? 'GET'} ${req.url}`;\n const err = errorForStatus(message, httpResponse, retryAfter);\n\n if (\n attempt < maxAttempts - 1 &&\n retryOn(res.status, err) &&\n !(err instanceof AuthError) &&\n !(err instanceof ClientBugError)\n ) {\n lastErr = err;\n let delay = computeDelay(attempt, initialDelayMs, maxDelayMs);\n if (err instanceof RateLimitError && retryAfter) {\n const wait = retryAfter.getTime() - Date.now();\n if (wait > 0) {\n delay = Math.min(wait, maxDelayMs);\n }\n }\n await sleep(delay, req.signal);\n continue;\n }\n\n throw err;\n }\n\n throw lastErr ?? new UpstreamBugError('Exhausted retry attempts');\n}\n\nfunction computeDelay(\n attempt: number,\n initialDelayMs: number,\n maxDelayMs: number,\n): number {\n const base = initialDelayMs * 2 ** attempt;\n const jitter = base * 0.25 * Math.random();\n return Math.min(base + jitter, maxDelayMs);\n}\n\nexport { HttpClientError };\n","export interface RateLimitState {\n remaining: number;\n resetAt: Date;\n}\n\nexport interface RateLimitPolicy {\n parse(headers: Headers): RateLimitState \| null;\n}\n\nexport interface StandardRateLimitPolicyConfig {\n remainingHeader: string;\n resetHeader: string;\n resetUnit: 's' \| 'ms';\n resetFallbackMs?: number;\n}\n\nexport function standardRateLimitPolicy(\n config: StandardRateLimitPolicyConfig,\n): RateLimitPolicy {\n const { remainingHeader, resetHeader, resetUnit, resetFallbackMs } = config;\n const multiplier = resetUnit === 's' ? 1000 : 1;\n return {\n parse(h) {\n const remainingRaw = h.get(remainingHeader);\n if (remainingRaw === null \|\| remainingRaw.trim() === '') {\n return null;\n }\n const remaining = Number(remainingRaw);\n if (!Number.isFinite(remaining)) {\n return null;\n }\n const resetRaw = h.get(resetHeader);\n if (resetRaw === null) {\n if (resetFallbackMs === undefined) {\n return null;\n }\n return {\n remaining,\n resetAt: new Date(Date.now() + resetFallbackMs),\n };\n }\n if (resetRaw.trim() === '') {\n return null;\n }\n const reset = Number(resetRaw);\n if (!Number.isFinite(reset) \|\| reset < 0) {\n return null;\n }\n const resetMs = reset * multiplier;\n if (!Number.isFinite(resetMs)) {\n return null;\n }\n return { remaining, resetAt: new Date(resetMs) };\n },\n };\n}\n","export async function mapWithConcurrency<T, R>(\n items: readonly T[],\n concurrency: number,\n fn: (item: T, index: number) => Promise<R>,\n): Promise<R[]> {\n const results = new Array<R>(items.length);\n if (items.length === 0) {\n return results;\n }\n const normalized = Number.isFinite(concurrency) ? Math.floor(concurrency) : 1;\n const limit = Math.max(1, Math.min(normalized, items.length));\n let next = 0;\n let failed = false;\n\n async function worker(): Promise<void> {\n while (!failed) {\n const i = next++;\n if (i >= items.length) {\n return;\n }\n try {\n results[i] = await fn(items[i]!, i);\n } catch (err) {\n failed = true;\n throw err;\n }\n }\n }\n\n const workers: Promise<void>[] = [];\n for (let w = 0; w < limit; w++) {\n workers.push(worker());\n }\n await Promise.all(workers);\n return results;\n}\n","export interface SanitizeAllowedUrlOptions {\n url: string \| null;\n host: string;\n pathname: string;\n protocol?: 'https:' \| 'http:';\n}\n\nexport function sanitizeAllowedUrl(\n options: SanitizeAllowedUrlOptions,\n): string \| null {\n const { url, host, pathname, protocol = 'https:' } = options;\n if (url === null) {\n return null;\n }\n try {\n const u = new URL(url);\n if (u.protocol !== protocol \|\| u.host !== host \|\| u.pathname !== pathname) {\n return null;\n }\n return u.toString();\n } catch {\n return null;\n }\n}\n","export type EpochUnit = 'ms' \| 's' \| 'iso';\n\nexport function parseEpoch(\n value: number \| string \| null \| undefined,\n unit: EpochUnit,\n): number \| null {\n if (value === null \|\| value === undefined) {\n return null;\n }\n if (unit === 'iso') {\n if (typeof value !== 'string') {\n return null;\n }\n const ms = new Date(value).getTime();\n return Number.isFinite(ms) ? ms : null;\n }\n if (typeof value === 'string' && value.trim() === '') {\n return null;\n }\n const n = typeof value === 'number' ? value : Number(value);\n if (!Number.isFinite(n)) {\n return null;\n }\n const result = unit === 's' ? n * 1000 : n;\n return Number.isFinite(result) ? result : null;\n}\n","import { request } from './request';\nimport type { HttpRequest } from './types';\n\nexport function parseLinkHeader(header: string \| null): Record<string, string> {\n if (!header) {\n return {};\n }\n const result: Record<string, string> = {};\n for (const part of header.split(',')) {\n const match = part.match(/<([^>]+)>\\s;\\srel=\"([^\"]+)\"/);\n if (match) {\n result[match[2]!] = match[1]!;\n }\n }\n return result;\n}\n\nexport async function* paginateLink<T>(\n initial: HttpRequest,\n parse: (body: unknown) => T[],\n options: { resource: string },\n): AsyncIterable<T> {\n let next: string \| null = initial.url;\n while (next) {\n const res: Awaited<ReturnType<typeof request>> = await request(\n {\n ...initial,\n url: next,\n },\n { resource: options.resource },\n );\n for (const item of parse(res.body)) {\n yield item;\n }\n const links = parseLinkHeader(res.headers.get('link'));\n next = links['next'] ?? null;\n }\n}\n\nexport async function* paginateCursor<T>(\n initial: HttpRequest,\n parse: (body: unknown) => { items: T[]; nextCursor: string \| null },\n buildNext: (req: HttpRequest, cursor: string) => HttpRequest,\n options: { resource: string },\n): AsyncIterable<T> {\n let req: HttpRequest = initial;\n while (true) {\n const res = await request(req, { resource: options.resource });\n const { items, nextCursor } = parse(res.body);\n for (const item of items) {\n yield item;\n }\n if (!nextCursor) {\n return;\n }\n req = buildNext(req, nextCursor);\n }\n}\n\nexport async function* paginatePage<T>(\n initial: HttpRequest,\n parse: (body: unknown) => { items: T[]; hasMore: boolean },\n buildPage: (req: HttpRequest, page: number) => HttpRequest,\n options: { resource: string },\n): AsyncIterable<T> {\n let page = 1;\n while (true) {\n const req = page === 1 ? initial : buildPage(initial, page);\n const res = await request(req, { resource: options.resource });\n const { items, hasMore } = parse(res.body);\n for (const item of items) {\n yield item;\n }\n if (!hasMore \|\| items.length === 0) {\n return;\n }\n page++;\n }\n}\n","export type LogFields = Record<string, unknown>;\n\nexport interface ConnectorLogger {\n info(event: string, fields?: LogFields): void;\n warn(event: string, fields?: LogFields): void;\n}\n\nexport interface ConnectorLoggerOptions {\n scope: string;\n}\n\nconst MAX_VALUE_LEN = 120;\n\nfunction truncate(s: string, max = MAX_VALUE_LEN): string {\n if (s.length <= max) {\n return s;\n }\n return `${s.slice(0, max - 1)}…`;\n}\n\nfunction formatValue(value: unknown): string {\n if (value === null) {\n return 'null';\n }\n if (value === undefined) {\n return '';\n }\n if (typeof value === 'number' \|\| typeof value === 'boolean') {\n return String(value);\n }\n if (typeof value === 'string') {\n const t = truncate(value);\n if (/[\\s\"=]/.test(t)) {\n return JSON.stringify(t);\n }\n return t;\n }\n if (typeof value === 'bigint') {\n return value.toString();\n }\n let json: string \| undefined;\n try {\n json = JSON.stringify(value);\n } catch {\n json = undefined;\n }\n return truncate(json ?? String(value));\n}\n\nexport function formatLogFields(fields?: LogFields): string {\n if (!fields) {\n return '';\n }\n const parts: string[] = [];\n for (const [k, v] of Object.entries(fields)) {\n if (v === undefined) {\n continue;\n }\n parts.push(`${k}=${formatValue(v)}`);\n }\n return parts.length > 0 ? ` ${parts.join(' ')}` : '';\n}\n\nexport function formatLogLine(\n scope: string,\n event: string,\n fields?: LogFields,\n): string {\n return `[${scope}] ${event}${formatLogFields(fields)}`;\n}\n\nexport function createDefaultConnectorLogger(\n opts: ConnectorLoggerOptions,\n): ConnectorLogger {\n return {\n info(event, fields) {\n console.info(formatLogLine(opts.scope, event, fields));\n },\n warn(event, fields) {\n console.warn(formatLogLine(opts.scope, event, fields));\n },\n };\n}\n\nconst NOOP_LOGGER: ConnectorLogger = {\n info() {},\n warn() {},\n};\n\nexport function noopConnectorLogger(): ConnectorLogger {\n return NOOP_LOGGER;\n}\n","import {\n type HttpResponse,\n connectorUserAgent,\n parseEpoch,\n} from '@rawdash/connector-shared';\nimport {\n BaseConnector,\n type ConnectorContext,\n type ConnectorDoc,\n type CredentialsSchema,\n type JSONValue,\n type StorageHandle,\n type SyncOptions,\n type SyncResult,\n defineConfigFields,\n defineConnectorDoc,\n defineResources,\n makeChunkedCursorGuard,\n paginateChunked,\n schemasFromResources,\n selectActivePhases,\n} from '@rawdash/core';\nimport { z } from 'zod';\n\nexport const configFields = defineConfigFields(\n z.object({\n subdomain: z\n .string()\n .trim()\n .min(1)\n .regex(\n /^[a-z0-9][a-z0-9-]*$/i,\n 'Use the subdomain only (e.g. \"acme\" for acme.zendesk.com), without the protocol or path.',\n )\n .meta({\n label: 'Account subdomain',\n description:\n 'Your Zendesk account subdomain, the \"acme\" in acme.zendesk.com.',\n placeholder: 'acme',\n }),\n email: z.string().trim().email().meta({\n label: 'Agent email',\n description:\n 'Email address of an agent (or admin) on the Zendesk account; paired with the API token for Basic auth.',\n placeholder: 'agent@acme.com',\n }),\n apiToken: z.object({ $secret: z.string() }).meta({\n label: 'API token',\n description:\n 'Zendesk API token. Create one in Admin Center -> Apps and integrations -> Zendesk API -> Settings -> Add API token.',\n placeholder: 'aB1c2D3...',\n secret: true,\n }),\n resources: z\n .array(\n z.enum([\n 'users',\n 'groups',\n 'tickets',\n 'ticket_events',\n 'satisfaction_ratings',\n ]),\n )\n .nonempty()\n .optional()\n .meta({\n label: 'Resources',\n description:\n 'Which Zendesk resources to sync. Omit to sync all of them. The API token only needs read scopes for the resources listed here.',\n }),\n }),\n);\n\nexport const doc: ConnectorDoc = defineConnectorDoc({\n displayName: 'Zendesk',\n category: 'support',\n brandColor: '#03363D',\n tagline:\n 'Sync tickets, ticket state-change events, satisfaction ratings, users, and groups from Zendesk Support for queue depth, response time, and CSAT analytics.',\n vendor: {\n name: 'Zendesk',\n apiDocs:\n 'https://developer.zendesk.com/api-reference/ticketing/introduction/',\n website: 'https://www.zendesk.com',\n },\n auth: {\n summary:\n 'HTTP Basic auth using an agent (or admin) email address paired with a Zendesk API token. The token must belong to an account with read access to tickets, users, and groups.',\n setup: [\n 'Open Admin Center -> Apps and integrations -> Zendesk API.',\n 'On the Settings tab, enable Token access if it is not already on.',\n 'Click Add API token, give it a label, and copy the generated token value (you cannot view it again).',\n 'Store the token as a secret and reference it from config as `apiToken: secret(\"ZENDESK_API_TOKEN\")`, alongside the agent email and your account subdomain (the \"acme\" in acme.zendesk.com).',\n ],\n },\n rateLimit:\n 'Zendesk Support API enforces per-account quotas (default ~700 requests/minute on Professional plans, higher on Enterprise) and signals throttling via 429 with a Retry-After header; the shared HTTP client honors Retry-After on backoff.',\n limitations: [\n 'Ticket comment bodies and per-event audit transcripts are not synced.',\n 'Zendesk Chat, Talk (voice), and Sell are separate product lines and are out of scope.',\n 'Ticket state-change events are derived from each ticket’s timestamps (created, updated, solved); full audit-event history is not synced.',\n ],\n});\n\nexport interface ZendeskSettings {\n subdomain: string;\n resources?: readonly ZendeskResource[];\n}\n\nconst zendeskCredentials = {\n email: {\n description: 'Zendesk agent email',\n auth: 'required' as const,\n },\n apiToken: {\n description: 'Zendesk API token',\n auth: 'required' as const,\n },\n} satisfies CredentialsSchema;\n\ntype ZendeskCredentials = typeof zendeskCredentials;\n\nconst PHASE_ORDER = [\n 'users',\n 'groups',\n 'tickets',\n 'ticket_events',\n 'satisfaction_ratings',\n] as const;\n\ntype ZendeskPhase = (typeof PHASE_ORDER)[number];\n\nexport type ZendeskResource = ZendeskPhase;\n\nconst isZendeskSyncCursor = makeChunkedCursorGuard(PHASE_ORDER);\n\nconst PAGE_SIZE = 100;\nconst INCREMENTAL_PAGE_SIZE = 1000;\n\nconst USER_ENTITY = 'zendesk_user';\nconst GROUP_ENTITY = 'zendesk_group';\nconst TICKET_ENTITY = 'zendesk_ticket';\nconst TICKET_STATE_EVENT = 'zendesk_ticket_state_change';\nconst SATISFACTION_RATING_ENTITY = 'zendesk_satisfaction_rating';\n\ninterface UserRecord {\n id: number;\n name?: string \| null;\n email?: string \| null;\n role?: string \| null;\n active?: boolean \| null;\n suspended?: boolean \| null;\n default_group_id?: number \| null;\n created_at?: string \| null;\n updated_at?: string \| null;\n}\n\ninterface UserListResponse {\n users: UserRecord[];\n meta?: { has_more?: boolean \| null; after_cursor?: string \| null } \| null;\n}\n\ninterface GroupRecord {\n id: number;\n name?: string \| null;\n default?: boolean \| null;\n deleted?: boolean \| null;\n created_at?: string \| null;\n updated_at?: string \| null;\n}\n\ninterface GroupListResponse {\n groups: GroupRecord[];\n meta?: { has_more?: boolean \| null; after_cursor?: string \| null } \| null;\n}\n\ninterface TicketRecord {\n id: number;\n subject?: string \| null;\n status?: string \| null;\n priority?: string \| null;\n type?: string \| null;\n channel?: string \| null;\n assignee_id?: number \| null;\n requester_id?: number \| null;\n submitter_id?: number \| null;\n group_id?: number \| null;\n organization_id?: number \| null;\n tags?: string[] \| null;\n via?: { channel?: string \| null } \| null;\n satisfaction_rating?: { score?: string \| null } \| null;\n created_at?: string \| null;\n updated_at?: string \| null;\n}\n\ninterface IncrementalTicketsResponse {\n tickets: TicketRecord[];\n after_cursor?: string \| null;\n end_of_stream?: boolean \| null;\n count?: number \| null;\n}\n\ninterface SatisfactionRatingRecord {\n id: number;\n score?: string \| null;\n ticket_id?: number \| null;\n assignee_id?: number \| null;\n requester_id?: number \| null;\n group_id?: number \| null;\n comment?: string \| null;\n created_at?: string \| null;\n updated_at?: string \| null;\n}\n\ninterface SatisfactionRatingListResponse {\n satisfaction_ratings: SatisfactionRatingRecord[];\n meta?: { has_more?: boolean \| null; after_cursor?: string \| null } \| null;\n}\n\nconst idNumber = z.number();\nconst isoString = z.string();\n\nconst userSchema = z.object({\n id: idNumber,\n name: z.string().nullish(),\n email: z.string().nullish(),\n role: z.string().nullish(),\n active: z.boolean().nullish(),\n suspended: z.boolean().nullish(),\n default_group_id: z.number().nullish(),\n created_at: isoString.nullish(),\n updated_at: isoString.nullish(),\n});\n\nconst groupSchema = z.object({\n id: idNumber,\n name: z.string().nullish(),\n default: z.boolean().nullish(),\n deleted: z.boolean().nullish(),\n created_at: isoString.nullish(),\n updated_at: isoString.nullish(),\n});\n\nconst ticketSchema = z.object({\n id: idNumber,\n subject: z.string().nullish(),\n status: z.string().nullish(),\n priority: z.string().nullish(),\n type: z.string().nullish(),\n channel: z.string().nullish(),\n assignee_id: z.number().nullish(),\n requester_id: z.number().nullish(),\n submitter_id: z.number().nullish(),\n group_id: z.number().nullish(),\n organization_id: z.number().nullish(),\n tags: z.array(z.string()).nullish(),\n via: z.object({ channel: z.string().nullish() }).nullish(),\n satisfaction_rating: z.object({ score: z.string().nullish() }).nullish(),\n created_at: isoString.nullish(),\n updated_at: isoString.nullish(),\n});\n\nconst satisfactionRatingSchema = z.object({\n id: idNumber,\n score: z.string().nullish(),\n ticket_id: z.number().nullish(),\n assignee_id: z.number().nullish(),\n requester_id: z.number().nullish(),\n group_id: z.number().nullish(),\n comment: z.string().nullish(),\n created_at: isoString.nullish(),\n updated_at: isoString.nullish(),\n});\n\nfunction numericIdOrNull(value: number \| null \| undefined): string \| null {\n if (value === null \|\| value === undefined) {\n return null;\n }\n return String(value);\n}\n\nfunction isoToMs(value: string \| null \| undefined): number \| null {\n return parseEpoch(value ?? null, 'iso');\n}\n\nfunction isoToMsOrZero(value: string \| null \| undefined): number {\n return isoToMs(value) ?? 0;\n}\n\nfunction viaChannel(ticket: TicketRecord): string \| null {\n return ticket.via?.channel ?? ticket.channel ?? null;\n}\n\nfunction csatScore(ticket: TicketRecord): string \| null {\n return ticket.satisfaction_rating?.score ?? null;\n}\n\nexport const zendeskResources = defineResources({\n [USER_ENTITY]: {\n shape: 'entity',\n description:\n 'Zendesk users (agents, admins, and end-users) with role and activity flags.',\n endpoint: 'GET /api/v2/users.json',\n fields: [\n { name: 'name', description: 'User display name.' },\n { name: 'email', description: 'User email address.' },\n {\n name: 'role',\n description: 'User role (end-user, agent, or admin).',\n },\n { name: 'active', description: 'Whether the user is active.' },\n { name: 'suspended', description: 'Whether the user is suspended.' },\n {\n name: 'defaultGroupId',\n description: 'Default group the user belongs to (agents only).',\n },\n {\n name: 'createdAt',\n description: 'When the user was created (Unix ms).',\n },\n ],\n responses: { users: z.array(userSchema) },\n },\n [GROUP_ENTITY]: {\n shape: 'entity',\n description: 'Agent groups used to route tickets.',\n endpoint: 'GET /api/v2/groups.json',\n fields: [\n { name: 'name', description: 'Group name.' },\n {\n name: 'isDefault',\n description: 'Whether this is the account default group.',\n },\n { name: 'deleted', description: 'Whether the group is soft-deleted.' },\n {\n name: 'createdAt',\n description: 'When the group was created (Unix ms).',\n },\n ],\n responses: { groups: z.array(groupSchema) },\n },\n [TICKET_ENTITY]: {\n shape: 'entity',\n description:\n 'Tickets with status, priority, assignment, channel, and tags.',\n endpoint: 'GET /api/v2/incremental/tickets/cursor.json',\n fields: [\n { name: 'subject', description: 'Ticket subject line.' },\n {\n name: 'status',\n description:\n 'Ticket status (new, open, pending, hold, solved, closed).',\n },\n {\n name: 'priority',\n description: 'Ticket priority (low, normal, high, urgent).',\n },\n { name: 'type', description: 'Ticket type (question, incident, etc.).' },\n {\n name: 'channel',\n description: 'Channel the ticket was created from (email, web, etc.).',\n },\n {\n name: 'assigneeId',\n description: 'Assigned agent id (null if unassigned).',\n },\n { name: 'requesterId', description: 'Requester (end-user) id.' },\n {\n name: 'groupId',\n description: 'Group the ticket is routed to (null if unrouted).',\n },\n {\n name: 'organizationId',\n description: 'Organization id (null if none).',\n },\n {\n name: 'tags',\n description: 'Flat list of tags applied to the ticket.',\n },\n {\n name: 'satisfactionScore',\n description:\n 'Per-ticket CSAT score from the satisfaction_rating block (offered, good, bad, unoffered).',\n },\n {\n name: 'createdAt',\n description: 'When the ticket was created (Unix ms).',\n },\n ],\n responses: { tickets: z.array(ticketSchema) },\n },\n [TICKET_STATE_EVENT]: {\n shape: 'event',\n description:\n 'Ticket state-change events (created / solved) derived from each ticket.',\n endpoint: 'GET /api/v2/incremental/tickets/cursor.json',\n notes:\n 'Derived from each ticket’s timestamps; the scope is cleared and rewritten on every sync.',\n fields: [\n {\n name: 'ticketId',\n description: 'The ticket the event belongs to.',\n },\n {\n name: 'transition',\n description: 'created or solved.',\n },\n {\n name: 'status',\n description: 'Ticket status at sync time.',\n },\n {\n name: 'priority',\n description: 'Ticket priority at sync time.',\n },\n {\n name: 'assigneeId',\n description: 'Assigned agent id at sync time (null if unassigned).',\n },\n {\n name: 'groupId',\n description: 'Group id at sync time (null if unrouted).',\n },\n { name: 'channel', description: 'Channel the ticket was created from.' },\n ],\n responses: { ticket_events: z.array(ticketSchema) },\n },\n [SATISFACTION_RATING_ENTITY]: {\n shape: 'entity',\n description:\n 'Per-ticket customer satisfaction (CSAT) ratings with score and free-text comment.',\n endpoint: 'GET /api/v2/satisfaction_ratings.json',\n fields: [\n { name: 'score', description: 'Rating score (good, bad, offered).' },\n { name: 'ticketId', description: 'The ticket the rating is for.' },\n {\n name: 'assigneeId',\n description: 'Agent assigned at the time of rating.',\n },\n { name: 'requesterId', description: 'Requester (end-user) id.' },\n { name: 'groupId', description: 'Group id at the time of rating.' },\n {\n name: 'hasComment',\n description: 'Whether a free-text comment is set.',\n },\n {\n name: 'createdAt',\n description: 'When the rating was submitted (Unix ms).',\n },\n ],\n responses: { satisfaction_ratings: z.array(satisfactionRatingSchema) },\n },\n});\n\nexport const id = 'zendesk';\n\nexport class ZendeskConnector extends BaseConnector<\n ZendeskSettings,\n ZendeskCredentials\n> {\n static readonly id = id;\n\n static readonly resources = zendeskResources;\n\n static readonly schemas = schemasFromResources(zendeskResources);\n\n static create(input: unknown, ctx?: ConnectorContext): ZendeskConnector {\n const parsed = configFields.parse(input);\n return new ZendeskConnector(\n {\n subdomain: parsed.subdomain,\n resources: parsed.resources,\n },\n { email: parsed.email, apiToken: parsed.apiToken },\n ctx,\n );\n }\n\n readonly id = id;\n override readonly credentials = zendeskCredentials;\n\n private get baseUrl(): string {\n return `https://${this.settings.subdomain}.zendesk.com`;\n }\n\n private buildHeaders(): Record<string, string> {\n return {\n Authorization: encodeBasicAuth(\n `${this.creds.email}/token`,\n this.creds.apiToken,\n ),\n Accept: 'application/json',\n 'User-Agent': connectorUserAgent('zendesk'),\n };\n }\n\n private apiGet<T>(\n url: string,\n resource: string,\n signal?: AbortSignal,\n ): Promise<HttpResponse<T>> {\n return this.get<T>(url, {\n resource,\n headers: this.buildHeaders(),\n signal,\n });\n }\n\n private buildUserListUrl(cursor: string \| null): string {\n const params = new URLSearchParams({ 'page[size]': String(PAGE_SIZE) });\n if (cursor) {\n params.set('page[after]', cursor);\n }\n return `${this.baseUrl}/api/v2/users.json?${params.toString()}`;\n }\n\n private async fetchUsers(\n page: string \| null,\n signal?: AbortSignal,\n ): Promise<{ items: unknown[]; next: string \| null }> {\n const res = await this.apiGet<UserListResponse>(\n this.buildUserListUrl(page),\n 'users',\n signal,\n );\n return {\n items: res.body.users ?? [],\n next: res.body.meta?.has_more\n ? (res.body.meta?.after_cursor ?? null)\n : null,\n };\n }\n\n private async writeUsers(\n storage: StorageHandle,\n items: UserRecord[],\n ): Promise<void> {\n for (const user of items) {\n await storage.entity({\n type: USER_ENTITY,\n id: String(user.id),\n attributes: {\n name: user.name ?? null,\n email: user.email ?? null,\n role: user.role ?? null,\n active: user.active ?? null,\n suspended: user.suspended ?? null,\n defaultGroupId: numericIdOrNull(user.default_group_id),\n createdAt: isoToMs(user.created_at),\n },\n updated_at: isoToMsOrZero(user.updated_at ?? user.created_at),\n });\n }\n }\n\n private buildGroupListUrl(cursor: string \| null): string {\n const params = new URLSearchParams({ 'page[size]': String(PAGE_SIZE) });\n if (cursor) {\n params.set('page[after]', cursor);\n }\n return `${this.baseUrl}/api/v2/groups.json?${params.toString()}`;\n }\n\n private async fetchGroups(\n page: string \| null,\n signal?: AbortSignal,\n ): Promise<{ items: unknown[]; next: string \| null }> {\n const res = await this.apiGet<GroupListResponse>(\n this.buildGroupListUrl(page),\n 'groups',\n signal,\n );\n return {\n items: res.body.groups ?? [],\n next: res.body.meta?.has_more\n ? (res.body.meta?.after_cursor ?? null)\n : null,\n };\n }\n\n private async writeGroups(\n storage: StorageHandle,\n items: GroupRecord[],\n ): Promise<void> {\n for (const group of items) {\n await storage.entity({\n type: GROUP_ENTITY,\n id: String(group.id),\n attributes: {\n name: group.name ?? null,\n isDefault: group.default ?? null,\n deleted: group.deleted ?? null,\n createdAt: isoToMs(group.created_at),\n },\n updated_at: isoToMsOrZero(group.updated_at ?? group.created_at),\n });\n }\n }\n\n private buildIncrementalTicketsUrl(\n cursor: string \| null,\n options: SyncOptions,\n ): string {\n const params = new URLSearchParams({\n per_page: String(INCREMENTAL_PAGE_SIZE),\n });\n if (cursor) {\n params.set('cursor', cursor);\n } else {\n params.set('start_time', String(sinceUnixSec(options) ?? 0));\n }\n return `${this.baseUrl}/api/v2/incremental/tickets/cursor.json?${params.toString()}`;\n }\n\n private async fetchTickets(\n page: string \| null,\n resource: 'tickets' \| 'ticket_events',\n options: SyncOptions,\n signal?: AbortSignal,\n ): Promise<{ items: unknown[]; next: string \| null }> {\n const fetchOptions =\n resource === 'ticket_events' ? { ...options, since: undefined } : options;\n const res = await this.apiGet<IncrementalTicketsResponse>(\n this.buildIncrementalTicketsUrl(page, fetchOptions),\n resource,\n signal,\n );\n const next = res.body.end_of_stream\n ? null\n : (res.body.after_cursor ?? null);\n return { items: res.body.tickets ?? [], next };\n }\n\n private async writeTickets(\n storage: StorageHandle,\n items: TicketRecord[],\n ): Promise<void> {\n for (const ticket of items) {\n const attributes: Record<string, JSONValue> = {\n subject: ticket.subject ?? null,\n status: ticket.status ?? null,\n priority: ticket.priority ?? null,\n type: ticket.type ?? null,\n channel: viaChannel(ticket),\n assigneeId: numericIdOrNull(ticket.assignee_id),\n requesterId: numericIdOrNull(ticket.requester_id),\n submitterId: numericIdOrNull(ticket.submitter_id),\n groupId: numericIdOrNull(ticket.group_id),\n organizationId: numericIdOrNull(ticket.organization_id),\n tags: ticket.tags ?? [],\n satisfactionScore: csatScore(ticket),\n createdAt: isoToMs(ticket.created_at),\n };\n await storage.entity({\n type: TICKET_ENTITY,\n id: String(ticket.id),\n attributes,\n updated_at: isoToMsOrZero(ticket.updated_at ?? ticket.created_at),\n });\n }\n }\n\n private async writeTicketEvents(\n storage: StorageHandle,\n items: TicketRecord[],\n ): Promise<void> {\n for (const ticket of items) {\n const baseAttrs: Record<string, JSONValue> = {\n ticketId: String(ticket.id),\n status: ticket.status ?? null,\n priority: ticket.priority ?? null,\n assigneeId: numericIdOrNull(ticket.assignee_id),\n groupId: numericIdOrNull(ticket.group_id),\n channel: viaChannel(ticket),\n };\n\n const createdMs = isoToMs(ticket.created_at);\n if (createdMs !== null) {\n await storage.event({\n name: TICKET_STATE_EVENT,\n start_ts: createdMs,\n end_ts: null,\n attributes: { ...baseAttrs, transition: 'created' },\n });\n }\n\n if (\n (ticket.status === 'solved' \|\| ticket.status === 'closed') &&\n ticket.updated_at\n ) {\n const solvedMs = isoToMs(ticket.updated_at);\n if (solvedMs !== null) {\n await storage.event({\n name: TICKET_STATE_EVENT,\n start_ts: solvedMs,\n end_ts: null,\n attributes: { ...baseAttrs, transition: 'solved' },\n });\n }\n }\n }\n }\n\n private buildSatisfactionRatingsUrl(\n cursor: string \| null,\n options: SyncOptions,\n ): string {\n const params = new URLSearchParams({ 'page[size]': String(PAGE_SIZE) });\n if (cursor) {\n params.set('page[after]', cursor);\n } else {\n const startTime = sinceUnixSec(options);\n if (startTime !== null) {\n params.set('start_time', String(startTime));\n }\n }\n return `${this.baseUrl}/api/v2/satisfaction_ratings.json?${params.toString()}`;\n }\n\n private async fetchSatisfactionRatings(\n page: string \| null,\n options: SyncOptions,\n signal?: AbortSignal,\n ): Promise<{ items: unknown[]; next: string \| null }> {\n const res = await this.apiGet<SatisfactionRatingListResponse>(\n this.buildSatisfactionRatingsUrl(page, options),\n 'satisfaction_ratings',\n signal,\n );\n return {\n items: res.body.satisfaction_ratings ?? [],\n next: res.body.meta?.has_more\n ? (res.body.meta?.after_cursor ?? null)\n : null,\n };\n }\n\n private async writeSatisfactionRatings(\n storage: StorageHandle,\n items: SatisfactionRatingRecord[],\n ): Promise<void> {\n for (const rating of items) {\n await storage.entity({\n type: SATISFACTION_RATING_ENTITY,\n id: String(rating.id),\n attributes: {\n score: rating.score ?? null,\n ticketId: numericIdOrNull(rating.ticket_id),\n assigneeId: numericIdOrNull(rating.assignee_id),\n requesterId: numericIdOrNull(rating.requester_id),\n groupId: numericIdOrNull(rating.group_id),\n hasComment:\n typeof rating.comment === 'string' && rating.comment !== '',\n createdAt: isoToMs(rating.created_at),\n },\n updated_at: isoToMsOrZero(rating.updated_at ?? rating.created_at),\n });\n }\n }\n\n private async clearScopeOnFirstPage(\n storage: StorageHandle,\n phase: ZendeskPhase,\n isFull: boolean,\n ): Promise<void> {\n if (phase === 'ticket_events') {\n await storage.events([], { names: [TICKET_STATE_EVENT] });\n return;\n }\n if (!isFull) {\n return;\n }\n const entityType = ENTITY_TYPE_BY_PHASE[phase];\n if (entityType) {\n await storage.entities([], { types: [entityType] });\n }\n }\n\n private async writePhase(\n storage: StorageHandle,\n phase: ZendeskPhase,\n items: unknown[],\n ): Promise<void> {\n switch (phase) {\n case 'users':\n await this.writeUsers(storage, items as UserRecord[]);\n return;\n case 'groups':\n await this.writeGroups(storage, items as GroupRecord[]);\n return;\n case 'tickets':\n await this.writeTickets(storage, items as TicketRecord[]);\n return;\n case 'ticket_events':\n await this.writeTicketEvents(storage, items as TicketRecord[]);\n return;\n case 'satisfaction_ratings':\n await this.writeSatisfactionRatings(\n storage,\n items as SatisfactionRatingRecord[],\n );\n return;\n }\n }\n\n async sync(\n options: SyncOptions,\n storage: StorageHandle,\n signal?: AbortSignal,\n ): Promise<SyncResult> {\n const cursor = isZendeskSyncCursor(options.cursor)\n ? options.cursor\n : undefined;\n const isFull = options.mode === 'full';\n\n const phases = selectActivePhases<ZendeskResource, ZendeskPhase>(\n (r) => r,\n PHASE_ORDER,\n this.settings.resources,\n );\n\n return paginateChunked<ZendeskPhase, string>({\n phases,\n cursor,\n signal,\n logger: this.logger,\n fetchPage: async (phase, page, sig) => {\n switch (phase) {\n case 'users':\n return this.fetchUsers(page, sig);\n case 'groups':\n return this.fetchGroups(page, sig);\n case 'tickets':\n case 'ticket_events':\n return this.fetchTickets(page, phase, options, sig);\n case 'satisfaction_ratings':\n return this.fetchSatisfactionRatings(page, options, sig);\n }\n },\n writeBatch: async (phase, items, page) => {\n if (page === null) {\n await this.clearScopeOnFirstPage(storage, phase, isFull);\n }\n await this.writePhase(storage, phase, items);\n },\n });\n }\n}\n\nconst ENTITY_TYPE_BY_PHASE: Partial<Record<ZendeskPhase, string>> = {\n users: USER_ENTITY,\n groups: GROUP_ENTITY,\n tickets: TICKET_ENTITY,\n satisfaction_ratings: SATISFACTION_RATING_ENTITY,\n};\n\nfunction sinceUnixSec(options: SyncOptions): number \| null {\n if (!options.since) {\n return null;\n }\n const ms = new Date(options.since).getTime();\n if (!Number.isFinite(ms)) {\n return null;\n }\n return Math.floor(ms / 1000);\n}\n\nfunction encodeBasicAuth(username: string, secret: string): string {\n const raw = `${username}:${secret}`;\n if (typeof btoa === 'function') {\n return `Basic ${btoa(raw)}`;\n }\n const bufferCtor = (\n globalThis as {\n Buffer?: { from: (s: string) => { toString: (enc: string) => string } };\n }\n ).Buffer;\n if (bufferCtor) {\n return `Basic ${bufferCtor.from(raw).toString('base64')}`;\n }\n throw new Error('No base64 encoder available in this runtime');\n}\n","import { ZendeskConnector } from './zendesk';\n\nexport {\n configFields,\n doc,\n ZendeskConnector,\n zendeskResources as resources,\n id,\n} from './zendesk';\nexport type { ZendeskSettings, ZendeskResource } from './zendesk';\nexport default 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package/package.json CHANGED Viewed

@@ -1,6 +1,6 @@
 {
   "name": "@rawdash/connector-zendesk",
-  "version": "0.0.1",
+  "version": "0.20.0",
   "description": "Rawdash connector for Zendesk — syncs tickets, ticket state-change events, satisfaction ratings, users, and groups from the Zendesk Support REST API",
   "license": "Apache-2.0",
   "type": "module",
@@ -22,22 +22,22 @@
       "import": "./dist/index.js"
     }
   },
-  "scripts": {
-    "build": "tsup",
-    "typecheck": "tsc --noEmit",
-    "lint": "eslint src",
-    "test": "vitest run"
-  },
   "dependencies": {
-    "@rawdash/core": "workspace:*",
-    "zod": "^4.4.3"
+    "zod": "^4.4.3",
+    "@rawdash/core": "0.20.0"
   },
   "devDependencies": {
-    "@rawdash/connector-shared": "workspace:*",
-    "@rawdash/connector-test-utils": "workspace:*",
     "fast-check": "^4.8.0",
     "tsup": "^8.0.0",
     "typescript": "^5.7.2",
-    "vitest": "^4.1.4"
+    "vitest": "^4.1.4",
+    "@rawdash/connector-shared": "0.3.1",
+    "@rawdash/connector-test-utils": "0.0.7"
+  },
+  "scripts": {
+    "build": "tsup",
+    "typecheck": "tsc --noEmit",
+    "lint": "eslint src",
+    "test": "vitest run"
   }
-}
+}