@qualityunit/liveagent-help 0.0.8 → 0.0.10
This diff represents the content of publicly available package versions that have been released to one of the supported registries. The information contained in this diff is provided for informational purposes only and reflects changes between package versions as they appear in their respective public registries.
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const e="Manage",t={"Getting started":"Getting started","Learn the basics":"Learn the basics","Add agents":"Add agents","Add departments":"Add departments","Connect email accounts":"Connect email accounts","Connect social media":"Connect social media","Connect messaging apps":"Connect messaging apps","Create contact widget":"Create contact widget","Create call center":"Create call center","Configure customer portal":"Configure customer portal","Keyboard Shortcuts":"Keyboard Shortcuts","Improve your LA Skills":"Improve your LA Skills","Contact Us":"Contact Us",Manage:e};export{e as Manage,t as default};
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const e="Manage",t="",n="",a="",o="",s="",i="",r="",c="",l="",u="",d="",h="",m="",g="",p="",y="",f="",v={"Getting started":"Getting started","Learn the basics":"Learn the basics","Add agents":"Add agents","Add departments":"Add departments","Connect email accounts":"Connect email accounts","Connect social media":"Connect social media","Connect messaging apps":"Connect messaging apps","Create contact widget":"Create contact widget","Create call center":"Create call center","Configure customer portal":"Configure customer portal","Keyboard Shortcuts":"Keyboard Shortcuts","Improve your LA Skills":"Improve your LA Skills","Contact Us":"Contact Us",Manage:e,"Add agent":"","Create agent account to complete this step.":"","Next, let's further explore Departments and their purpose.":"","Let's start by creating agent accounts for your colleagues and team members.":"","Agent accounts can also be assigned to specific departments based on their area of expertise, and LiveAgent software even allows you to manage their permissions and roles. For instance, some agents may only be able to view and respond to tickets, while others might have the authority to manage knowledge base content or even other agents.":"","Types of LiveAgent account":"","By default, there are three agent account types in LiveAgent. Agent, Admin, and Owner.":"",Agents:t,"Agents can view, reply to, and manage tickets, pick up live chats/calls, write and manage knowledge base content, manage contacts, create their own canned messages & predefined answers, manage their own agent profiles, and see their own agent reports.":"",Admins:n,"Admins, in addition to agent role permissions, can manage accounts of other agents and admins (but not the owner's account), see all reports, and configure the system settings.":"",Owner:a,"In addition to admin role permissions, the owner can also manage LiveAgent account billing and payment settings.":"","Now, let’s create agent accounts for your coworkers and set their roles.":"","Manage agents":"","Need help configuring your agent accounts? Learn more":"","Custom agent roles (paid feature)":"","In addition to the default roles, you can establish tailored agent roles and grant them specific permissions to suit your unique operational needs.":"","Create new department or rename default one to finish this step.":"","Now that we have Agents and Departments sorted out, we need to establish some communication channels.":"","Adding Departments to your LiveAgent account can significantly enhance the efficiency of your customer support process.":"","The purpose of creating Departments is to sort and assign tickets to the respective teams or agents best suited to handle them. This not only improves the efficiency and productivity of customer support but also ensures that customer queries are managed by those with the right expertise.":"","Departments also allow for structured workflows. You can set rules and access permissions for each department, which helps in maintaining an organized working environment. ":"","Moreover, departments can provide vital data for analytics and insights, giving a clear picture of which areas receive the most queries or require more resources to enhance customer service. The department structure also assists in delivering a more personalized service as the customer interacts with specialists familiar with their specific concerns or needs.":"","Your LiveAgent account already has one default department named “General”. Feel free to rename it or add new departments now.":"","Manage departments":"","Need help creating or configuring your departments? Learn more":"","Choose theme":"","Let’s start by choosing a customer portal theme. There are a few options to choose from. You can use the “Preview” button to check them out first.":"",Connect:o,"Connect email accounts to complete this step.":"","If you are done with email accounts, it’s time to have a look at social media channels.":"","Create your new helpdesk email address":"","Let's begin by connecting your email accounts to LiveAgent, enabling you to receive emails as tickets and respond to them seamlessly.":"","Two types of email accounts must be set up in LiveAgent, incoming and outgoing. The same email account is often used as both an incoming and outgoing account.":"","Incoming email accounts":"","These accounts receive your customer's emails. Each email sent to these accounts is imported into LiveAgent, creating a ticket.":"","Need help connecting your email accounts? Learn more":"","Outgoing email accounts":"","Your Built-in Email Account":"","Every LiveAgent account has a built-in email address, serving as both an incoming and outgoing email account. We provide this mailbox free of charge, but it does contain some limitations. It is recommended for use during the initial setup of your LiveAgent account and for fundamental testing but not for communication with your clients.":"","connect email accounts":"","Your built-in email address is: ":"","Feel free to send a test email to this address and see LiveAgent in action!":"","This step requires you to connect any messaging app you prefer.":"","Now, let's introduce another essential aspect of our tool - the diverse range of contact widgets that LiveAgent offers for your convenience.":"","Connect Messaging apps":"","Connecting these messaging platforms to LiveAgent enables you to respond to your customers from one single platform, eliminating the need to switch between different apps or accounts continuously.":"",Whatsapp:s,"Linking your WhatsApp accounts to LiveAgent will seamlessly transform all incoming WhatsApp messages into tickets within the system. This enables your agents to easily and efficiently respond to each customer query received via WhatsApp.":"","Need help connecting your WhatsApp accounts? Learn more":"",Viber:i,"By integrating your Viber accounts with LiveAgent, all incoming Viber messages are systematically converted into individual tickets within the platform. This allows your agents to promptly and effortlessly address each customer inquiry received through Viber.":"","Need help connecting your Viber accounts? Learn more":"",Facebook:r,"Connect your Facebook business page and transform all posts, comments, and private messages sent to that page into tickets.":"","Need help connecting your Facebook accounts? Learn more":"",Instagram:c,"Connect your Instagram business page and transform all posts, comments, and private messages sent to that page into tickets.":"","Need help connecting your Instagram accounts? Learn more":"",Twitter:l,"Connect your Twitter business page and transform all posts, comments, and private messages sent to that page into tickets.":"","Need help connecting your X(Twitter) accounts? Learn more":"","Connecting social media account is needed to finalize this step.":"","And how about connecting WhatsApp or Viber accounts? With LiveAgent, we got you covered!":"","Connect your social media accounts":"","connect social media":"","LiveAgent can be integrated with Facebook, Instagram, and X(Twitter) accounts and transform communication from these channels into tickets for better and easier management. Having all available social networks connected to LiveAgent allows you to interact and reply to your customers from a single place instead of constantly switching between your social media accounts.":"","Integration possibilities with many VoIP providers worldwide":"","If your desired provider is not on the list, the general integration method can always be used, but feel free to let us know! We will do our best to add them.":"","Unlimited call recording":"","With unlimited call recordings, you can capture every phone interaction, providing a valuable resource for quality assurance and continual agent training.":"","IVR (interactive voice response)":"","This feature lets you play customized greetings or informational recordings to engage callers. It provides options for data collection during the call interaction and enables callers to interact through touch-tone signaling. Callers can invoke various actions by pressing numbers, such as being routed to the correct agent or department or requesting a callback.":"","Call Devices":"","If you prefer not to handle calls through your PC browser, you can seamlessly link an external hardware phone to LiveAgent. This function allows you to make or answer calls easily, offering an alternative method for managing phone interactions that best suits your convenience.":"","Mobile apps":"","To provide you with added convenience, we offer free mobile applications for both Android and iOS platforms. These apps allow you to manage your LiveAgent phone calls effortlessly while on the go.":"","Call queue":"","Our Call queue feature ensures no calls are missed even when all agents are occupied. Incoming calls enter a queue and await their turn until the next available agent can handle the call.":"","Create a call center":"","To complete this step, connect your phone number from VoIP.":"","We're nearly there. Just one last step remains! Let’s have a look at the Customer Portal and what it offers.":"","LiveAgent provides an integrated call center solution that allows you to receive, answer, and log phone calls as tickets. So, with a few steps, you can turn your helpdesk into a dynamic call center, eliminating the need for third-party calling solutions.":"","What we offer?":"","warning icon":"","What do you need?":"","Obtain a phone number from a VoIP (voice-over-internet provider).":"","Connect it with your LiveAgent account":"","Call center":"","Upgrade your helpdesk to a active call center":"","Need help setting up your Call center? Learn more":"","Chat buttons":"","These are easily customizable and allow your customers to instantly initiate a live chat with your agents right from your webpage. There are many types and pre-defined designs available. Make sure to check them out!":"","Need help setting up your Chat Buttons? Learn more":"","Chat invitations":"","Proactively engage your customers by sending automated chat invitations based on specific criteria, like pages visited or time spent on a page.":"","Need help setting up your Chat Invitations? Learn more":"","Contact forms":"","This widget enables customers to quickly send their inquiries or feedback as tickets directly from your webpage by simply clicking a button or filling out an in-page form.":"","Need help setting up your Contact Forms? Learn more":"","Call buttons":"","These simple buttons let your customers start a direct call from their web browser with an available agent from your team in LiveAgent.":"","Need help setting up your Call Buttons? Learn more":"","Video call buttons":"","As the name suggests, this button offers an opportunity for face-to-face interaction, allowing customers and agents to connect even more personally.":"","Need help setting up your Video Call Buttons? Learn more":"","You can finish this step by creating any contact widget.":"","Were you aware that with LiveAgent, you're able to manage actual phone calls too?":"","Create contact widgets for your website":"","LiveAgent provides various contact widgets that aim to enhance your interactive customer-service experience and streamline communication. Each of these widgets offers a unique path to connect with customers, ultimately improving their experience and boosting your customer service performance.":"",Create:u,"Already familiar with the fundamentals of LiveAgent? Let's proceed with the setup.":"","Now that you've understood the fundamentals, it's time to begin setting up the software.":"","How does LiveAgent work?":"","LiveAgent helpdesk software is a customer service tool that helps manage and streamline interactions with customers across multiple channels such as email, live chat, phone calls, and social media.":"","The software sorts incoming customer queries automatically into tickets and assigns them to the appropriate department or agent using predefined rules. It provides a single, shared inbox where agents can access and respond to all customer inquiries. LiveAgent also offers features such as automation rules, SLA, reports, analytics, and a knowledge base that aids in self-service.":"","In essence, LiveAgent improves the efficiency of your customer service and ensures all customer communications are dealt with in a timely and organized manner.":"","LiveAgent in a nutshell":"","What is a ticket?":"","A helpdesk ticket is essentially a digital record of a customer's request for help or assistance. This ticket contains all the relevant information about the customer's issue or query, including their contact details, the nature of the problem, and any interactions that have been had with the customer regarding the issue. The ticket can originate from various sources, such as emails, phone calls, live chats, or social media messages.":"",Tags:d,"As the issue progresses toward resolution, the ticket gets updated with new actions, responses, or notes. The ticket goes through various states - starting from being 'new', to being 'answered' when an agent answers, 'open' when the customer replies, and lastly ’resolved’ when the issue is resolved. If the ticket isn't reopened, it will conclude its cycle with the final and irreversible ‘closed’ status. This system ensures that every customer's problem is systematically tracked, addressed, and resolved.To aid in managing and distributing tickets, it's important to create Departments. This effectively delegates authority and responsibility pertaining to the tickets, ensuring each ticket gets directed to the right team or person.":"",Departments:h,"What is a department":"",'A Department refers to a designated group within the organization that handles specific tickets or customer inquiries. It may represent different functional areas within a company like "Customer Service", "Technical Support", "Billing", or "Sales", or it may represent different language skills or team proficiency like “Sales - English”, “Sales - German” or “Technical - 2nd level”. This ensures tickets are quickly assigned to the right people, which can resolve issues faster and more efficiently.':"","What is an agent?":"","An Agent is a member of your support team who interacts directly with your customers to resolve their queries or issues. They are essentially the users of the LiveAgent software within your LiveAgent account, tasked with responding to customer inquiries that arrive as tickets.":"","Let's start":"",rocket:m,Finish:g,"Redo unfinished steps":"",check:p,next:y,"heading icon":"","Skip this step":"","You are all set":"","You've successfully completed all the steps in setting up your LiveAgent Helpdesk software.":"","Make sure to experiment with all the various features and tools available. Remember, the key to success with software like this is to make full use of its capabilities. Stay curious, innovative, and always ready for meaningful customer interactions.We're thrilled to see how this platform will help you boost your customer interactions, improve response times, and enhance overall customer satisfaction.":"","In case you need any assistance or have queries, our support is just a click away. Never hesitate to ":"","reach out":"",Shortcuts:f,"Would you like to navigate through LiveAgent more quickly and efficiently? Familiarizing yourself with available shortcuts will certainly speed up your tasks and enhance your productivity. Visit our dedicated shortcuts page. ":"","Check out shortcuts":"","Discover the secrets of LiveAgent":"","And for those eager to delve deeper and truly master LiveAgent, we've gathered a collection of how-to articles and guides covering a wide range of topics. So go ahead and start exploring.":"","Improve your LiveAgent skills":""};export{n as Admins,t as Agents,o as Connect,u as Create,h as Departments,r as Facebook,g as Finish,c as Instagram,e as Manage,a as Owner,f as Shortcuts,d as Tags,l as Twitter,i as Viber,s as Whatsapp,p as check,v as default,y as next,m as rocket};
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