@qualityunit/liveagent-help 0.0.13 → 0.0.15

package/dist/assets/sl-SI.js

@@ -1 +1 @@
-const e="Upravljanje",a="Zastopniki",o="Administratorji",t="Lastnik",i="Poveži",n="WhatsApp",r="Viber",s="Facebook",l="Instagram",v="Twitter",p="Ustvari",u="Oznake",d="Oddelki",c="raketa",m="Dokončaj",k="označi",g="naprej",j="Bližnjice",h="E-pošta",z="Telefon",b="X",f="YouTube",y="Poročila",w="Prilagoditve",A="UI",L="Novo",P="Odprto",C="Preložena",T="Odgovoril",N="Rešen",V="Zaprto",I={"Getting started":"Začetek","Learn the basics":"Naučite se osnov","Add agents":"Dodaj agente","Add departments":"Dodaj oddelke","Connect email accounts":"Povežite e-poštne račune","Connect social media":"Povežite družabna omrežja","Connect messaging apps":"Povežite aplikacije za sporočanje","Create contact widget":"Ustvarite gradnik za stik","Create call center":"Ustvari klicni center","Configure customer portal":"Konfigurirajte portal stranke","Keyboard Shortcuts":"Bližnjice na tipkovnici","Improve your CX skills":"Izboljšajte svoje CX veščine","Contact Us":"Kontaktirajte nas",Manage:e,"Add agent":"Dodaj agenta","Create agent account to complete this step.":"Ustvari uporabniški račun agenta, da dokončate ta korak.","Next, let's further explore Departments and their purpose.":"Nato podrobneje raziščimo Oddelke in njihov namen.","Let's start by creating agent accounts for your colleagues and team members.":"Začnimo z ustvarjanjem računov za agente za vaše sodelavce in člane ekipe.","Agent accounts can also be assigned to specific departments based on their area of expertise, and LiveAgent software even allows you to manage their permissions and roles. For instance, some agents may only be able to view and respond to tickets, while others might have the authority to manage knowledge base content or even other agents.":"Račune agentov je mogoče dodeliti tudi določenim oddelkom glede na njihovo strokovno področje, programska oprema LiveAgent pa vam celo omogoča upravljanje njihovih dovoljenj in vlog.","Types of LiveAgent account":"Vrste LiveAgent računa","By default, there are three agent account types in LiveAgent. Agent, Admin, and Owner.":"Privzeto sta v LiveAgentu tri vrste uporabniških računov. Agent, Admin in Lastnik.",Agents:a,"Agents can view, reply to, and manage tickets, pick up live chats/calls, write and manage knowledge base content, manage contacts, create their own canned messages & predefined answers, manage their own agent profiles, and see their own agent reports.":"Agenti si lahko ogledajo, odgovarjajo in upravljajo zahtevke, sprejemajo klepete/klice v živo, pišejo in upravljajo vsebino baze znanja, upravljajo stike, ustvarjajo lastna pripravljena sporočila in vnaprej določene odgovore, upravljajo svoje profile agentov in si ogledajo lastna poročila agentov.",Admins:o,"Admins, in addition to agent role permissions, can manage accounts of other agents and admins (but not the owner's account), see all reports, and configure the system settings.":"Skrbniki lahko poleg dovoljenj vloge agenta upravljajo račune drugih agentov in skrbnikov (vendar ne lastnikovega računa), vidijo vsa poročila in konfigurirajo sistemske nastavitve.",Owner:t,"In addition to admin role permissions, the owner can also manage LiveAgent account billing and payment settings.":"Poleg dovoljenj skrbniške vloge lahko lastnik upravlja tudi zaračunavanje in plačilne nastavitve računa LiveAgent.","Now, let’s create agent accounts for your coworkers and set their roles.":"Zdaj pa ustvarimo agentske račune za vaše sodelavce in določimo njihove vloge.","Manage agents":"Upravljajte z agenti","Need help configuring your agent accounts? Learn more":"Potrebujete pomoč pri konfiguraciji računov agentov? Več o tem","Custom agent roles (paid feature)":"Vloge agentov po meri (plačljiva funkcija)","In addition to the default roles, you can establish tailored agent roles and grant them specific permissions to suit your unique operational needs.":"Poleg privzetih vlog lahko vzpostavite prilagojene vloge agentov in jim dodelite posebna dovoljenja, ki ustrezajo vašim edinstvenim operativnim potrebam.","Now that we have Agents and Departments sorted out, we need to establish some communication channels.":"Zdaj, ko imamo Agente in Oddelke urejene, moramo vzpostaviti nekaj komunikacijskih kanalov.","Adding Departments to your LiveAgent account can significantly enhance the efficiency of your customer support process.":"Dodajanje oddelkov v vaš račun LiveAgent lahko bistveno izboljša učinkovitost vašega procesa podpore strankam.","The purpose of creating Departments is to sort and assign tickets to the respective teams or agents best suited to handle them. This not only improves the efficiency and productivity of customer support but also ensures that customer queries are managed by those with the right expertise.":"Namen ustvarjanja oddelkov je razvrstiti in dodeliti zahtevke ustreznim ekipam ali agentom, ki so najprimernejši za njihovo obravnavo. To ne izboljša samo učinkovitosti in produktivnosti podpore strankam, ampak tudi zagotavlja, da poizvedbe strank upravljajo tisti z ustreznim strokovnim znanjem.","Departments also allow for structured workflows. You can set rules and access permissions for each department, which helps in maintaining an organized working environment.":"Oddelki omogočajo tudi strukturirane poteke dela. Za vsak oddelek lahko nastavite pravila in dovoljenja za dostop, kar pomaga pri vzdrževanju organiziranega delovnega okolja.","Moreover, departments can provide vital data for analytics and insights, giving a clear picture of which areas receive the most queries or require more resources to enhance customer service. The department structure also assists in delivering a more personalized service as the customer interacts with specialists familiar with their specific concerns or needs.":"Poleg tega lahko oddelki zagotovijo bistvene podatke za analitiko in vpoglede, kar daje jasno sliko o tem, katera področja prejemajo največ poizvedb ali potrebujejo več sredstev za izboljšanje storitev za stranke. Struktura oddelka pomaga tudi pri zagotavljanju bolj prilagojenih storitev, saj stranka sodeluje s strokovnjaki, ki so seznanjeni z njihovimi posebnimi težavami ali potrebami.","Your LiveAgent account already has one default department named “General”. Feel free to rename it or add new departments now.":'Vaš račun LiveAgent že ima en privzeti oddelek z imenom "Splošno". Zdaj ga lahko preimenujete ali dodate nove oddelke.',"Manage departments":"Upravljanje oddelkov","Need help creating or configuring your departments? Learn more":"Potrebujete pomoč pri ustvarjanju ali konfiguraciji vaših oddelkov? Več o tem","Choose theme":"Izberi temo",'Let\'s start by choosing a customer portal theme. There are a few options to choose from. You can use the "Preview" button to check them out first.':"Začnimo z izbiro teme portala za stranke. Na voljo je nekaj možnosti. Najprej si jih lahko ogledate s klikom na gumb »Predogled«.",Connect:i,"Connect email accounts to complete this step.":"Povežite e-poštne račune, da dokončate ta korak.","If you are done with email accounts, it’s time to have a look at social media channels.":"Če ste zaključili z e-poštnimi računi, je čas, da si ogledate kanale družbenih omrežij.","Create your new helpdesk email address":"Ustvarite svoj novi e-poštni naslov službe za pomoč uporabnikom","Let's begin by connecting your email accounts to LiveAgent, enabling you to receive emails as tickets and respond to them seamlessly.":"Začnimo s povezovanjem vaših e-poštnih računov z LiveAgent, kar vam omogoča, da prejemate e-pošto v obliki zahtevkov in nanje odgovarjate brez težav.","Two types of email accounts must be set up in LiveAgent, incoming and outgoing. The same email account is often used as both an incoming and outgoing account.":"V LiveAgentu morata biti nastavljeni dve vrsti e-poštnih računov, dohodni in odhodni. Isti e-poštni račun se pogosto uporablja kot dohodni in odhodni račun.","Incoming email accounts":"Dohodni e-poštni računi","These accounts receive your customer's emails. Each email sent to these accounts is imported into LiveAgent, creating a ticket.":"Ti računi prejemajo e-pošto vaših strank. Vsako e-poštno sporočilo, poslano na te račune, se uvozi v LiveAgent, pri čemer se ustvari zahtevek.","Need help connecting your email accounts? Learn more":"Potrebujete pomoč pri povezovanju vaših e-poštnih računov? Več o tem","Outgoing email accounts":"Odhodni e-poštni računi","Your Built-in Email Account":"Vaš Vgrajen E-poštni Račun","Every LiveAgent account has a built-in email address, serving as both an incoming and outgoing email account. We provide this mailbox free of charge, but it does contain some limitations. It is recommended for use during the initial setup of your LiveAgent account and for fundamental testing but not for communication with your clients.":"Vsak LiveAgent račun ima vgrajen e-poštni naslov, ki služi kot vhodni in izhodni e-poštni račun. Ta predal zagotavljamo brezplačno, vendar vsebuje nekaj omejitev. Priporočljivo je za uporabo med začetno nastavitvijo vašega LiveAgent računa in za temeljno testiranje, vendar ne za komunikacijo s strankami.","connect email accounts":"povežite e-poštne račune","Your built-in email address is: ":"Vaš vgrajen e-poštni naslov je: ","Feel free to send a test email to this address and see LiveAgent in action!":"Brezplačno pošljite testni e-mail na ta e-poštni naslov in si oglejte LiveAgent v akciji!","This step requires you to connect any messaging app you prefer.":"Ta korak zahteva, da povežete katero koli aplikacijo za sporočanje, ki jo želite.","Now, let's introduce another essential aspect of our tool - the diverse range of contact widgets that LiveAgent offers for your convenience.":"Zdaj predstavimo še eno bistveno lastnost našega orodja - raznovrstni nabor stikov za stike, ki jih LiveAgent ponuja za vaše udobje.","Connect Messaging apps":"Povežite aplikacije za sporočanje","Connecting these messaging platforms to LiveAgent enables you to respond to your customers from one single platform, eliminating the need to switch between different apps or accounts continuously.":"Povezovanje teh platform za sporočanje z LiveAgent vam omogoča, da svojim strankam odgovorite z ene same platforme, s čimer odpravite potrebo po nenehnem preklapljanju med različnimi aplikacijami ali računi.",WhatsApp:n,"Linking your WhatsApp accounts to LiveAgent will seamlessly transform all incoming WhatsApp messages into tickets within the system. This enables your agents to easily and efficiently respond to each customer query received via WhatsApp.":"Če povežete svoje račune WhatsApp z LiveAgentom, boste vsa dohodna sporočila WhatsApp nemoteno spremenili v zahtevke znotraj sistema. To omogoča vašim agentom, da enostavno in učinkovito odgovorijo na vsako poizvedbo stranke, prejeto prek WhatsAppa.","Need help connecting your WhatsApp accounts? Learn more":"Potrebujete pomoč pri povezovanju vaših računov WhatsApp? Več o tem",Viber:r,"By integrating your Viber accounts with LiveAgent, all incoming Viber messages are systematically converted into individual tickets within the platform. This allows your agents to promptly and effortlessly address each customer inquiry received through Viber.":"Z integracijo vaših Viber računov z LiveAgent, so vsa vhodna sporočila Viber sistematično pretvorjena v posamezne zahtevke znotraj platforme. To omogoča vašim agentom, da hitro in brez težav obravnavajo vsak vprašanja kupcev, prejeta prek Vibra.","Need help connecting your Viber accounts? Learn more":"Potrebujete pomoč pri povezovanju vaših Viber računov? Več o tem",Facebook:s,"Connect your Facebook business page and transform all posts, comments, and private messages sent to that page into tickets.":"Povežite svojo Facebook poslovno stran in preoblikujte vse objave, komentarje in zasebna sporočila, poslana na to stran, v zahtevke.","Need help connecting your Facebook accounts? Learn more":"Potrebujete pomoč pri povezovanju svojih Facebook računov? Več o tem",Instagram:l,"Need help connecting your Instagram accounts? Learn more":"Potrebujete pomoč pri povezovanju vaših Instagram računov? Več o tem",Twitter:v,"Need help connecting your X(Twitter) accounts? Learn more":"Potrebujete pomoč pri povezavi vaših X(Twitter) računov?Več o tem","Connecting social media account is needed to finalize this step.":"Povezovanje družabnih medijev je potrebno za dokončanje tega koraka.","And how about connecting WhatsApp or Viber accounts? With LiveAgent, we got you covered!":"In kako povezovanje WhatsApp ali Viber računov? Z LiveAgentom ste pokriti!","Connect your social media accounts":"Povežite svoje račune na družbenih omrežjih","connect social media":"povežite družabna omrežja","LiveAgent can be integrated with Facebook, Instagram, and X(Twitter) accounts and transform communication from these channels into tickets for better and easier management. Having all available social networks connected to LiveAgent allows you to interact and reply to your customers from a single place instead of constantly switching between your social media accounts.":"LiveAgent je mogoče integrirati z računi Facebook, Instagram in X(Twitter) ter preoblikovati komunikacijo iz teh kanalov v zahtevke za boljše in lažje upravljanje. Če imate vsa razpoložljiva socialna omrežja povezana z LiveAgentom, lahko komunicirate in odgovarjate svojim strankam z enega mesta, namesto da nenehno preklapljate med svojimi računi na družbenih omrežjih.","Integration possibilities with many VoIP providers worldwide":"Možnosti integracije z mnogimi ponudniki VoIP po vsem svetu","If your desired provider is not on the list, the general integration method can always be used, but feel free to let us know! We will do our best to add them.":"Če vašega želenega ponudnika ni na seznamu, lahko vedno uporabite splošni način integracije, vendar nam to sporočite! Potrudili se bomo, da jih dodamo.","Unlimited call recording":"Neomejeno snemanje klicev","With unlimited call recordings, you can capture every phone interaction, providing a valuable resource for quality assurance and continual agent training.":"Z neomejenimi posnetki klicev lahko zajamete vsak telefonski pogovor, kar predstavlja dragocen vir za zagotavljanje kakovosti in nadaljnje usposabljanje agentov.","IVR (interactive voice response)":"IVR (interaktivni glasovni odziv)","This feature lets you play customized greetings or informational recordings to engage callers. It provides options for data collection during the call interaction and enables callers to interact through touch-tone signaling. Callers can invoke various actions by pressing numbers, such as being routed to the correct agent or department or requesting a callback.":"Ta funkcija vam omogoča predvajanje prilagojenih pozdravov ali informativnih posnetkov, da pritegnete klicatelje. Zagotavlja možnosti za zbiranje podatkov med interakcijo med klicem in omogoča klicateljem interakcijo s tonskim signaliziranjem. Klicatelji lahko s pritiskom na številke sprožijo različna dejanja, na primer preusmeritev k pravemu agentu ali oddelku ali zahtevanje povratnega klica.","Call Devices":"Naprave za klicanje","If you prefer not to handle calls through your PC browser, you can seamlessly link an external hardware phone to LiveAgent. This function allows you to make or answer calls easily, offering an alternative method for managing phone interactions that best suits your convenience.":"Če klicev raje ne obravnavate prek brskalnika v računalniku, lahko brezhibno povežete zunanji strojni telefon z LiveAgentom. Ta funkcija vam omogoča enostavno klicanje ali sprejemanje klicev in ponuja alternativno metodo za upravljanje telefonskih interakcij, ki najbolj ustreza vašemu udobju.","Mobile apps":"Mobilne aplikacije","To provide you with added convenience, we offer free mobile applications for both Android and iOS platforms. These apps allow you to manage your LiveAgent phone calls effortlessly while on the go.":"Da bi vam zagotovili dodatno udobje, ponujamo brezplačne mobilne aplikacije za platformi Android in iOS. Te aplikacije vam omogočajo enostavno upravljanje telefonskih klicev LiveAgent, ko ste na poti.","Call queue":"Vrsta klica","Our Call queue feature ensures no calls are missed even when all agents are occupied. Incoming calls enter a queue and await their turn until the next available agent can handle the call.":"Naša funkcija čakalne vrste klicev zagotavlja, da noben klic ni zgrešen, tudi če so vsi agenti zasedeni. Dohodni klici se uvrstijo v čakalno vrsto in čakajo na vrsto, dokler naslednji razpoložljivi agent ne more obravnavati klica.","Create a call center":"Ustvari klicni center","To complete this step, connect your phone number from VoIP.":"Za dokončanje tega koraka povežite svojo telefonsko številko iz VoIP.","We're nearly there. Just one last step remains! Let’s have a look at the Customer Portal and what it offers.":"Skoraj smo tam. Ostaja le še zadnji korak! Oglejmo si portal za stranke in kaj ponuja.","LiveAgent provides an integrated call center solution that allows you to receive, answer, and log phone calls as tickets. So, with a few steps, you can turn your helpdesk into a dynamic call center, eliminating the need for third-party calling solutions.":"LiveAgent ponuja integrirano rešitev klicnega centra, ki vam omogoča sprejemanje, odgovarjanje in beleženje telefonskih klicev v obliki zahtevkov. Tako lahko z nekaj koraki svojo službo za pomoč uporabnikom spremenite v dinamični klicni center, s čimer odpravite potrebo po rešitvah za klicanje tretjih oseb.","What we offer?":"Kaj ponujamo?","warning icon":"ikona opozorila","What do you need?":"Kaj potrebujete?","Connect it with your LiveAgent account":"Povežite ga s svojim računom LiveAgent","Call center":"Klicni center","Need help setting up your Call center? Learn more":"Potrebujete pomoč pri nastavitvi klicnega centra? Več o tem","Chat buttons":"Gumbi za klepet","These are easily customizable and allow your customers to instantly initiate a live chat with your agents right from your webpage. There are many types and pre-defined designs available. Make sure to check them out!":"Ti so enostavno prilagodljivi in ​​vašim strankam omogočajo, da takoj začnejo klepet v živo z vašimi agenti neposredno z vaše spletne strani. Na voljo je veliko vrst in vnaprej določenih modelov. Vsekakor si jih oglejte!","Need help setting up your Chat Buttons? Learn more":"Potrebujete pomoč pri nastavitvi gumbov za klepet? Več o tem","Chat invitations":"Povabila na klepet","Proactively engage your customers by sending automated chat invitations based on specific criteria, like pages visited or time spent on a page.":"Proaktivno vključite svoje stranke s pošiljanjem samodejnih povabil na klepet na podlagi določenih meril, kot so obiskane strani ali čas, porabljen na strani.","Need help setting up your Chat Invitations? Learn more":"Potrebujete pomoč pri nastavitvi povabil za klepet? Več o tem","Contact forms":"Kontaktni obrazci","This widget enables customers to quickly send their inquiries or feedback as tickets directly from your webpage by simply clicking a button or filling out an in-page form.":"Ta pripomoček omogoča strankam, da hitro pošljejo svoja povpraševanja ali povratne informacije kot zahtevke neposredno z vaše spletne strani, tako da preprosto kliknejo gumb ali izpolnijo obrazec na strani.","Need help setting up your Contact Forms? Learn more":"Potrebujete pomoč pri nastavitvi kontaktnih obrazcev? Več o tem","Call buttons":"Gumb za klic","These simple buttons let your customers start a direct call from their web browser with an available agent from your team in LiveAgent.":"Ti preprosti gumbi omogočajo vašim strankam, da začnejo neposreden klic iz svojega spletnega brskalnika z razpoložljivim agentom iz vaše ekipe v LiveAgent.","Need help setting up your Call Buttons? Learn more":"Potrebujete pomoč pri nastavitvi klicnih gumbov? Več o tem","Video call buttons":"Gumbi za video klic","As the name suggests, this button offers an opportunity for face-to-face interaction, allowing customers and agents to connect even more personally.":"Kot že ime pove, ta gumb ponuja priložnost za interakcijo iz oči v oči, kar strankam in agentom omogoča še bolj osebno povezovanje.","Need help setting up your Video Call Buttons? Learn more":"Potrebujete pomoč pri nastavitvi gumbov za videoklic? Več o tem","You can finish this step by creating any contact widget.":"Ta korak lahko zaključite tako, da ustvarite kateri koli pripomoček za stik.","Were you aware that with LiveAgent, you're able to manage actual phone calls too?":"Ali ste vedeli, da lahko z LiveAgentom upravljate tudi dejanske telefonske klice?","Create contact widgets for your website":"Ustvarite pripomočke za stike za vaše spletno mesto","LiveAgent provides various contact widgets that aim to enhance your interactive customer-service experience and streamline communication. Each of these widgets offers a unique path to connect with customers, ultimately improving their experience and boosting your customer service performance.":"LiveAgent ponuja različne pripomočke za stike, katerih namen je izboljšati vašo interaktivno izkušnjo storitev za stranke in poenostaviti komunikacijo. Vsak od teh pripomočkov ponuja edinstveno pot za povezovanje s strankami, s čimer na koncu izboljšate njihovo izkušnjo in povečate učinkovitost vaše storitve za stranke.",Create:p,"Already familiar with the fundamentals of LiveAgent? Let's proceed with the setup.":"Ste že seznanjeni z osnovami LiveAgent? Nadaljujemo z namestitvijo.","Now that you've understood the fundamentals, it's time to begin setting up the software.":"Zdaj, ko ste razumeli osnove, je čas, da začnete nastavljati programsko opremo.","How does LiveAgent work?":"Kako deluje LiveAgent?","LiveAgent helpdesk software is a customer service tool that helps manage and streamline interactions with customers across multiple channels such as email, live chat, phone calls, and social media.":"Programska oprema za pomoč uporabnikom LiveAgent je orodje za pomoč strankam, ki pomaga upravljati in poenostaviti interakcije s strankami prek več kanalov, kot so e-pošta, klepet v živo, telefonski klici in družbeni mediji.","The software sorts incoming customer queries automatically into tickets and assigns them to the appropriate department or agent using predefined rules. It provides a single, shared inbox where agents can access and respond to all customer inquiries. LiveAgent also offers features such as automation rules, SLA, reports, analytics, and a knowledge base that aids in self-service.":"Programska oprema samodejno razvrsti dohodne zahteve strank v zahtevke in jih dodeli ustreznemu oddelku ali agentu z vnaprej določenimi pravili. Zagotavlja en sam nabiralnik v skupni rabi, kjer lahko agenti dostopajo in odgovarjajo na vsa vprašanja strank. LiveAgent ponuja tudi funkcije, kot so pravila avtomatizacije, SLA, poročila, analitika in baza znanja, ki pomaga pri samopostrežbi.","In essence, LiveAgent improves the efficiency of your customer service and ensures all customer communications are dealt with in a timely and organized manner.":"V bistvu LiveAgent izboljša učinkovitost vaših storitev za stranke in zagotovi, da se vsa komunikacija strank obravnava pravočasno in organizirano.","LiveAgent in a nutshell":"LiveAgent na kratko","What is a ticket?":"Kaj je zahtevek?","A helpdesk ticket is essentially a digital record of a customer's request for help or assistance. This ticket contains all the relevant information about the customer's issue or query, including their contact details, the nature of the problem, and any interactions that have been had with the customer regarding the issue. The ticket can originate from various sources, such as emails, phone calls, live chats, or social media messages.":"Zahtevek za pomoč uporabnikom je v bistvu digitalni zapis zahteve stranke za pomoč ali asistenco. Ta zahtevek vsebuje vse pomembne informacije o strankini težavi ali poizvedbi, vključno z njenimi kontaktnimi podatki, naravo težave in kakršnimi koli interakcijami s stranko v zvezi s težavo. Zahtevek lahko izvira iz različnih virov, kot so e-pošta, telefonski klici, klepeti v živo ali sporočila družbenih medijev.",Tags:u,"As the issue progresses toward resolution, the ticket gets updated with new actions, responses, or notes. The ticket goes through various states - starting from being 'new', to being 'answered' when an agent answers, 'open' when the customer replies, and lastly ’resolved’ when the issue is resolved. If the ticket isn't reopened, it will conclude its cycle with the final and irreversible ‘closed’ status. This system ensures that every customer's problem is systematically tracked, addressed, and resolved. To aid in managing and distributing tickets, it's important to create Departments. This effectively delegates authority and responsibility pertaining to the tickets, ensuring each ticket gets directed to the right team or person.":'Ko se težava približuje rešitvi, se zahtevek posodobi z novimi dejanji, odgovori ali opombami. Zahtevek gre skozi različna stanja – od tega, da je "nova", do "odgovorjena", ko posrednik odgovori, "odprta", ko stranka odgovori, in nazadnje "rešena", ko je težava rešena. Če zahtevek ne odprete znova, bo zaključila svoj cikel s končnim in nepreklicnim statusom "zaprto". Ta sistem zagotavlja, da se težava vsake stranke sistematično spremlja, obravnava in rešuje. Za pomoč pri upravljanju in distribuciji zahtevkov je pomembno ustvariti oddelke. To dejansko prenese pooblastila in odgovornost v zvezi z zahtevki, kar zagotavlja, da je vsak zahtevek usmerjen na pravo ekipo ali osebo.',Departments:d,"What is a department":"Kaj je oddelek",'A Department refers to a designated group within the organization that handles specific tickets or customer inquiries. It may represent different functional areas within a company like "Customer Service", "Technical Support", "Billing", or "Sales", or it may represent different language skills or team proficiency like “Sales - English”, “Sales - German” or “Technical - 2nd level”. This ensures tickets are quickly assigned to the right people, which can resolve issues faster and more efficiently.':'Oddelek se nanaša na določeno skupino znotraj organizacije, ki obravnava določene zahtevke ali poizvedbe strank. Lahko predstavlja različna funkcionalna področja v podjetju, kot so "Storitve za stranke", "Tehnična podpora", "Zaračunavanje" ali "Prodaja", ali pa lahko predstavlja različna jezikovna znanja ali znanje ekipe, kot je "Prodaja - angleščina", "Prodaja - nemščina” ali “Tehnični - 2. stopnja”. To zagotavlja, da so zahtevki hitro dodeljene pravim osebam, kar lahko hitreje in učinkoviteje reši težave.',"What is an agent?":"Kaj je agent?","An Agent is a member of your support team who interacts directly with your customers to resolve their queries or issues. They are essentially the users of the LiveAgent software within your LiveAgent account, tasked with responding to customer inquiries that arrive as tickets.":"Agent je član vaše podporne ekipe, ki neposredno sodeluje s strankami in rešuje njihova vprašanja ali težave. V bistvu so uporabniki programske opreme LiveAgent v vašem računu LiveAgent, zadolženi za odzivanje na povpraševanja strank, ki prispejo kot zahtevki.","Let's start":"Začnimo",rocket:c,Finish:m,"Redo unfinished steps":"Ponovite nedokončane korake",check:k,next:g,"heading icon":"ikona naslova","Skip this step":"Preskoči ta korak","You are all set":"Vse je nastavljeno","You've successfully completed all the steps in setting up your LiveAgent Helpdesk software.":"Uspešno ste zaključili vse korake pri namestitvi programske opreme LiveAgent Helpdesk.","Make sure to experiment with all the various features and tools available. Remember, the key to success with software like this is to make full use of its capabilities. Stay curious, innovative, and always ready for meaningful customer interactions. We're thrilled to see how this platform will help you boost your customer interactions, improve response times, and enhance overall customer satisfaction.":"Bodite prepričani, da eksperimentirate z vsemi različnimi funkcijami in orodji, ki so na voljo. Pomembno je, da v celoti izkoristite njegove sposobnosti, saj je ključ do uspeha s to programsko opremo. Ostanite radovedni, inovativni ter vedno pripravljeni na pomembne interakcije s strankami. Veselimo se, kako bo ta platforma pomagala izboljšati vaše interakcije s strankami, povečati čase odziva in izboljšati celotno zadovoljstvo strank.","In case you need any assistance or have queries, our support is just a click away. Never hesitate to ":"V primeru, da potrebujete kakršno koli pomoč ali imate vprašanja, je naša podpora le en klik stran. Nikoli ne oklevajte ","reach out":"stopite v stik",Shortcuts:j,"Would you like to navigate through LiveAgent more quickly and efficiently? Familiarizing yourself with available shortcuts will certainly speed up your tasks and enhance your productivity. Visit our dedicated shortcuts page. ":"Bi radi hitreje in učinkoviteje krmarili po LiveAgentu? Seznanitev z razpoložljivimi bližnjicami bo zagotovo pospešila vaše naloge in povečala vašo produktivnost. Obiščite našo namensko stran z bližnjicami.","Check out shortcuts":"Oglejte si bližnjice","Discover the secrets of LiveAgent":"Odkrijte skrivnosti LiveAgent","And for those eager to delve deeper and truly master LiveAgent, we've gathered a collection of how-to articles and guides covering a wide range of topics. So go ahead and start exploring.":"In za tiste, ki se želijo poglobiti in resnično obvladati LiveAgent, smo zbrali zbirko člankov in vodnikov, ki pokrivajo širok spekter tem. Torej, le pogumno začnite raziskovati.","Improve your LiveAgent skills":"Izboljšajte svoje LiveAgent veščine","We’d love to hear from you.":"Z veseljem bi slišali od vas.","Need support or advice? We’re ready to listen.":"Potrebujete podporo ali nasvet? Pripravljeni smo poslušati.","Direct contacts: ":"Neposredni kontakti: ","Don't hesitate to contact us! We are available 24/7.":"Ne oklevajte in stopite v stik z nami! Smo na voljo 24/7.",Email:h,"Chat with us":"Klepet z nami","Message us":"Pišite nam","Contact form":"Kontaktni obrazec","Contact for sales purposes:":"Kontakt za namene prodaje:",Phone:z,"(Toll Free in USA & Canada)":"(Brezplačni klic v ZDA in Kanado)","(European Union & Worldwide)":"(Evropska unija in po vsem svetu)","Our offices:":"Naše pisarne:","Self-help and system status:":"Samopomoč in stanje sistema:","Find answers to your questions, day or night.":"Najdite odgovore na svoja vprašanja, podnevi ali ponoči.","Go to our support portal":"Pojdite na naš portal za podporo","Support portal":"Portal za podporo","Looking for answers?":"Iščete odgovore?","Go to status page":"Pojdite na stran s stanjem","Status page":"Stran stanja","Check out our service status":"Preverite status naše storitve","Social networks:":"Socialna omrežja:","We’re looking forward to talking to you on social media.":"Veselimo se pogovora z vami na družbenih medijih.","Connect with us":"Povežite se z nami","Join our community today":"Pridružite se naši skupnosti še danes","Join our journey":"Pridružite se našemu potovanju","Let's make memories":"Ustvarimo spomine",X:b,"Let's connect":"Povežimo se","Join our tribe, let's grow":"Pridružite se našemu plemenu, rastimo skupaj",YouTube:f,"Learn & grow on":"Naučite se in rastite","Discover and thrive":"Odkrijte in uspevajte","Email templates":"Email templates","Personalize your customer interactions with customizable email templates.":"Prilagodite interakcijo s strankami s prilagodljivimi e-poštnimi predlogami.","Ticket Filters":"Filtri zahtevka","Streamline ticket management by using filters to sort and organize your tickets.":"Poenostavite upravljanje zahtevkov z uporabo filtrov za razvrščanje in organiziranje zahtevkov.","Agents ranking":"Uvrstitve agentov","Enable your customers to assess the assistance provided by your support agents.":"Omogočite vašim strankam, da ocenijo pomoč, ki so jo zagotovili vaši podporni agenti.","Canned Messages":"Vnaprej pripravljena sporočila","Create pre-defined responses to commonly asked questions for quick and consistent replies.":"Ustvarite vnaprej določene odgovore na pogosto zastavljena vprašanja za hitre in dosledne odgovore.","Automatic Rules":"Samodejna pravila","Improve efficiency by creating predefined actions and workflows with rules.":"Izboljšajte učinkovitost z ustvarjanjem vnaprej določenih dejanj in delovnih tokov s pravili.","Ticket Tags":"Oznake zahtevkov","Enhance ticket organization and searchability by creating useful tags.":"Izboljšajte organizacijo zahtevkov in možnost iskanja z ustvarjanjem uporabnih oznak.",Reports:y,"Gain valuable insights into your customer service operations through detailed reports.":"S podrobnimi poročili pridobite dragocen vpogled v delovanje vaše službe za stranke.","SLA (Service Level Agreement)":"SLA (Pogodba o ravni storitev)","Define and monitor performance standards by creating Service Level Agreements.":"Določite in spremljajte standarde uspešnosti z ustvarjanjem sporazumov o ravni storitev.","Domain Parking":"Parkirišče domen","Connect and use your own domain with your LiveAgent account.":"Povežite in uporabite lastno domeno s svojim računom LiveAgent.",Customizations:w,"Personalize your LiveAgent according to your branding needs and preferences":"Prilagodite svojega LiveAgenta glede na vaše potrebe in želje glede blagovne znamke","Integrations & Plugins":"Integracije in vtičniki","Extend the functionality of LiveAgent by integrating with various platforms via plugins.":"Razširite funkcionalnost LiveAgenta z integracijo z različnimi platformami prek vtičnikov.","Explore Other Features":"Raziščite druge funkcije","Better understand and utilize the full range of features offered by LiveAgent.":"Bolje razumeti in uporabiti celotno paleto funkcij, ki jih ponuja LiveAgent.","Provide excellent customer service.":"Zagotovite odlične storitve za stranke.","To truly master LiveAgent, check out our collection of how-to articles and guides.":"Če želite resnično obvladati LiveAgent, si oglejte našo zbirko člankov in vodnikov z navodili.","Home tab":"Zavihek začetna stran","Open ticket to be solved (if any)":"Odprt zahtevek, ki ga je treba rešiti (če obstaja)","Resolve ticket":"Reši zahtevek","Show predefined answers":"Pokaži vnaprej določene odgovore","Answer the chat":"Odgovorite na klepet","Answer the chat on background":"Odgovorite na klepet v ozadju","Open ticket on background":"Odprt zahtevek v ozadju","Send message":"Pošlji sporočilo","Close ticket tab":"Zapri zavihek zahtevkov","Close ticket window":"Zapri okence za zahtevke","Show canned messages":"Pokaži vnaprej pripravljena sporočila","Cycle through the opened ticket tabs":"Premikajte se skozi odprte zavihke s karticami","Previous or next tab":"Prejšnja ali naslednja zanka","Close active tab":"Zapri aktivno okno","Answer ticket":"Odgovori na zahtevek","Canned message":"Konzervirano sporočilo","Predefined answers":"Predhodno pripravljen odgovor","Save time with keyboard shortcuts":"Prihranite čas z bližnjicami na tipkovnici","Use keyboard shortcuts to enhance your skills and productivity.":"Uporabite bližnjice na tipkovnici, da izboljšate svoje sposobnosti in produktivnost.","When you hover over certain elements, a tooltip will be displayed if a shortcut is available.":"Ko kazalec miške premaknete nad določene elemente, se prikaže opis orodja, če je na voljo bližnjica.","Departments also allow for structured workflows. You can set rules and access permissions for each department, which helps in maintaining an organized working environment. ":"Oddelki omogočajo tudi strukturirane poteke dela. Za vsak oddelek lahko nastavite pravila in dovoljenja za dostop, kar pomaga pri vzdrževanju organiziranega delovnega okolja. ","As the issue progresses toward resolution, the ticket gets updated with new actions, responses, or notes. The ticket goes through various states - starting from being 'new', to being 'answered' when an agent answers, 'open' when the customer replies, and lastly ’resolved’ when the issue is resolved. If the ticket isn't reopened, it will conclude its cycle with the final and irreversible ‘closed’ status. This system ensures that every customer's problem is systematically tracked, addressed, and resolved.To aid in managing and distributing tickets, it's important to create Departments. This effectively delegates authority and responsibility pertaining to the tickets, ensuring each ticket gets directed to the right team or person.":"Ko se težava približuje rešitvi, se zahtevek posodobi z novimi dejanji, odgovori ali opombami. Zahtevek gre skozi različna stanja – od tega, da je »nova«, do »odgovorjena«, ko posrednik odgovori, »odprta«, ko stranka odgovori, in nazadnje »rešena«, ko je težava rešena. Če zahtevek ne odprete znova, bo zaključila svoj cikel s končnim in nepreklicnim statusom »zaprto«. Ta sistem zagotavlja, da se težava vsake stranke sistematično spremlja, obravnava in rešuje. Za pomoč pri upravljanju in distribuciji zahtevkov je pomembno ustvariti oddelke. To dejansko prenese pooblastila in odgovornost v zvezi z zahtevki, kar zagotavlja, da je vsak zahtevek usmerjen na pravo ekipo ali osebo.","Make sure to experiment with all the various features and tools available. Remember, the key to success with software like this is to make full use of its capabilities. Stay curious, innovative, and always ready for meaningful customer interactions.We're thrilled to see how this platform will help you boost your customer interactions, improve response times, and enhance overall customer satisfaction.":"Preizkusite vse razpoložljive funkcije in orodja. Ne pozabite, da je ključ do uspeha s takšno programsko opremo, da v celoti izkoristite njene zmogljivosti. Ostanite radovedni, inovativni in vedno pripravljeni na pomembne interakcije s strankami. Navdušeni smo, ko vidimo, kako vam bo ta platforma pomagala povečati interakcije s strankami, izboljšati odzivne čase in povečati splošno zadovoljstvo strank.","Learn more":"Preberite več",AI:A,"Enhance your support strategy with AI-driven solutions to streamline and optimize your workflows.":"Izboljšajte svojo strategijo podpore z rešitvami, ki jih poganja umetna inteligenca, da poenostavite in optimizirate svoje delovne procese.","Need help configuring your agent accounts?":"Potrebujete pomoč pri konfiguriranju računov agentov?","Need help creating or configuring your departments?":"Potrebujete pomoč pri ustvarjanju ali konfiguriranju oddelkov?","Need help connecting your email accounts?":"Potrebujete pomoč pri povezovanju e-poštnih računov?","Need help connecting your WhatsApp accounts?":"Potrebujete pomoč pri povezovanju računov WhatsApp?","Need help connecting your Viber accounts?":"Potrebujete pomoč pri povezovanju računov Viber?","Need help connecting your Facebook accounts?":"Potrebujete pomoč pri povezovanju svojih Facebook računov?","Need help connecting your Instagram accounts?":"Potrebujete pomoč pri povezovanju vaših Instagram računov?","Need help connecting your X(Twitter) accounts?":"Potrebujete pomoč pri povezovanju računov X(Twitter)?","Need help setting up your Call center?":"Potrebujete pomoč pri nastavitvi klicnega centra?","Need help setting up your Chat Buttons?":"Potrebujete pomoč pri nastavitvi gumbov za klepet?","Need help setting up your Chat Invitations?":"Potrebujete pomoč pri nastavitvi povabil za klepet?","Need help setting up your Contact Forms?":"Potrebujete pomoč pri nastavitvi kontaktnih obrazcev?","Need help setting up your Call Buttons?":"Potrebujete pomoč pri nastavitvi klicnih gumbov?","Need help setting up your Video Call Buttons?":"Potrebujete pomoč pri nastavitvi gumbov za video klice?","Create a new department or rename the default one to finish this step.":"Za dokončanje tega koraka ustvarite nov oddelek ali preimenujte privzetega.",New:L,Open:P,Postponed:C,Answered:T,Resolved:N,Closed:V,"Failed to update step. Please try again later.":"Koraka ni bilo mogoče posodobiti. Poskusite znova pozneje.",'Changing the view "Getting started" failed.':"Spreminjanje pogleda »Začetek« ni uspelo.","Connect your X business page and transform all posts, comments, and private messages sent to that page into tickets.":"Povežite svojo poslovno stran X in vse objave, komentarje in zasebna sporočila, poslana na to stran, pretvorite v zahteve.","LiveAgent can be integrated with Facebook, Instagram, and X accounts and transform communication from these channels into tickets for better and easier management. Having all available social networks connected to LiveAgent allows you to interact and reply to your customers from a single place instead of constantly switching between your social media accounts.":"LiveAgent je mogoče integrirati z računi Facebook, Instagram in X ter komunikacijo iz teh kanalov pretvoriti v zahteve za boljše in lažje upravljanje. Povezava vseh razpoložljivih družbenih omrežij z LiveAgentom vam omogoča interakcijo in odgovarjanje strankam z enega mesta, namesto da nenehno preklapljate med računi družbenih medijev.","Change theme":"Spremeni temo","Need help customizing your Customer portal?":"Potrebujete pomoč pri prilagajanju portala za stranke?","Personalize Customer Portal":"Prilagodite portal za stranke","You can also easily customize the color scheme of your customer portal.":"Barvno shemo svojega portala za stranke lahko preprosto prilagodite.","Change colors":"Spremeni barve","As you might have already noticed on the Customer Portal configuration screens, there are other more advanced options, like customizing the HTML and CSS or adding your own tracking scripts to the Customer Portal itself.":"Kot ste morda že opazili na konfiguracijskih zaslonih portala za stranke, obstajajo tudi druge naprednejše možnosti, kot so prilagajanje HTML-ja in CSS-ja ali dodajanje lastnih skriptov za sledenje samemu portalu za stranke.","Create your first article":"Ustvarite svoj prvi članek","Another thing to note is how easy it is to create your own knowledge base articles for your customer portal visitors.":"Omeniti velja tudi, kako enostavno je ustvariti lastne članke v zbirki znanja za obiskovalce portala za stranke.","Create article":"Ustvarite produkt","Make your Knowledgebase public":"Objavite svojo bazo znanja","The last step is to enable the knowledgebase to make your articles visible on your customer portal.":"Zadnji korak je omogočiti, da baza znanja prikaže vaše članke na vašem portalu za stranke.","Enable knowledgebase":"Omogočite bazo znanja","Manage knowledgebase":"Upravljanje baze znanja","Keep up the pace! Create your knowledgebase to finalize this step.":"Nadaljujte s tem tempom! Ustvarite svojo bazo znanja, da dokončate ta korak.","Congratulations! You've reached the end.":"Čestitamo! Prišli ste do konca.","Configure Customer Portal":"Konfiguriraj portal za stranke","As the final step, let's talk about the Customer Portal, a platform where your customers can reach out, get information, and solve their problems independently. A well-maintained knowledge base can significantly reduce the load on your agents and improve customer satisfaction.":"Kot zadnji korak se pogovorimo o portalu za stranke, platformi, kjer se lahko vaše stranke obrnejo nanje, pridobijo informacije in samostojno rešijo svoje težave. Dobro vzdrževana baza znanja lahko znatno zmanjša obremenitev vaših agentov in izboljša zadovoljstvo strank.","Customer support portal":"Portal za podporo strankam","And now let's have a look at your own Customer Portal here: {link} It might take some time until it's also nice and shiny but don't worry, you will get there eventually.":"In zdaj si poglejmo še vaš portal za stranke: {link} Morda bo trajalo nekaj časa, da bo tudi ta lep in sijo, vendar brez skrbi, sčasoma boste prišli do tja.","With LiveAgent, you can fully customize your Customer Portal design according to your brand's theme and preferences. As an example or inspiration, feel free to check our LiveAgent knowledge base available at {link}, which is built only by this feature alone.":"Z LiveAgentom lahko popolnoma prilagodite zasnovo svojega portala za stranke glede na temo in nastavitve vaše blagovne znamke. Kot primer ali navdih si oglejte našo bazo znanja LiveAgent, ki je na voljo na {link} in jo gradi izključno ta funkcija.","Getting started progress":"Napredek pri začetku","Do not show Getting started screen after login":"Ne prikaži zaslona za začetek po prijavi","Once enabled, head back to your customer portal {link} and see what you achieved. Well done! 👍":"Ko je omogočeno, se vrnite na portal za stranke {link} in si oglejte, kaj ste dosegli. Odlično! 👍","{completedCount} / {totalCount} steps finished":"{completedCount} / {totalCount} korakov dokončanih","Learn the basics.":"Naučite se osnov.","Chat button":"Gumb za klepet"};export{A as AI,o as Admins,a as Agents,T as Answered,V as Closed,i as Connect,p as Create,w as Customizations,d as Departments,h as Email,s as Facebook,m as Finish,l as Instagram,e as Manage,L as New,P as Open,t as Owner,z as Phone,C as Postponed,y as Reports,N as Resolved,j as Shortcuts,u as Tags,v as Twitter,r as Viber,n as WhatsApp,b as X,f as YouTube,k as check,I as default,g as next,c as rocket};
+const e="Upravljanje",a="Zastopniki",o="Administratorji",t="Lastnik",i="Poveži",n="WhatsApp",r="Viber",s="Facebook",l="Instagram",v="Twitter",p="Ustvari",u="Oznake",d="Oddelki",c="raketa",m="Dokončaj",k="označi",g="naprej",j="Bližnjice",h="E-pošta",b="Telefon",z="X",f="YouTube",y="Poročila",w="Prilagoditve",A="UI",L="Novo",P="Odprto",C="Preložena",T="Odgovoril",N="Rešen",V="Zaprto",I="Nasmeh",S={"Getting started":"Začetek","Learn the basics":"Naučite se osnov","Add agents":"Dodaj agente","Add departments":"Dodaj oddelke","Connect email accounts":"Povežite e-poštne račune","Connect social media":"Povežite družabna omrežja","Connect messaging apps":"Povežite aplikacije za sporočanje","Create contact widget":"Ustvarite gradnik za stik","Create call center":"Ustvari klicni center","Configure customer portal":"Konfigurirajte portal stranke","Keyboard Shortcuts":"Bližnjice na tipkovnici","Improve your CX skills":"Izboljšajte svoje CX veščine","Contact Us":"Kontaktirajte nas",Manage:e,"Add agent":"Dodaj agenta","Create agent account to complete this step.":"Ustvari uporabniški račun agenta, da dokončate ta korak.","Next, let's further explore Departments and their purpose.":"Nato podrobneje raziščimo Oddelke in njihov namen.","Let's start by creating agent accounts for your colleagues and team members.":"Začnimo z ustvarjanjem računov za agente za vaše sodelavce in člane ekipe.","Agent accounts can also be assigned to specific departments based on their area of expertise, and LiveAgent software even allows you to manage their permissions and roles. For instance, some agents may only be able to view and respond to tickets, while others might have the authority to manage knowledge base content or even other agents.":"Račune agentov je mogoče dodeliti tudi določenim oddelkom glede na njihovo strokovno področje, programska oprema LiveAgent pa vam celo omogoča upravljanje njihovih dovoljenj in vlog.","Types of LiveAgent account":"Vrste LiveAgent računa","By default, there are three agent account types in LiveAgent. Agent, Admin, and Owner.":"Privzeto sta v LiveAgentu tri vrste uporabniških računov. Agent, Admin in Lastnik.",Agents:a,"Agents can view, reply to, and manage tickets, pick up live chats/calls, write and manage knowledge base content, manage contacts, create their own canned messages & predefined answers, manage their own agent profiles, and see their own agent reports.":"Agenti si lahko ogledajo, odgovarjajo in upravljajo zahtevke, sprejemajo klepete/klice v živo, pišejo in upravljajo vsebino baze znanja, upravljajo stike, ustvarjajo lastna pripravljena sporočila in vnaprej določene odgovore, upravljajo svoje profile agentov in si ogledajo lastna poročila agentov.",Admins:o,"Admins, in addition to agent role permissions, can manage accounts of other agents and admins (but not the owner's account), see all reports, and configure the system settings.":"Skrbniki lahko poleg dovoljenj vloge agenta upravljajo račune drugih agentov in skrbnikov (vendar ne lastnikovega računa), vidijo vsa poročila in konfigurirajo sistemske nastavitve.",Owner:t,"In addition to admin role permissions, the owner can also manage LiveAgent account billing and payment settings.":"Poleg dovoljenj skrbniške vloge lahko lastnik upravlja tudi zaračunavanje in plačilne nastavitve računa LiveAgent.","Now, let’s create agent accounts for your coworkers and set their roles.":"Zdaj pa ustvarimo agentske račune za vaše sodelavce in določimo njihove vloge.","Manage agents":"Upravljajte z agenti","Need help configuring your agent accounts? Learn more":"Potrebujete pomoč pri konfiguraciji računov agentov? Več o tem","Custom agent roles (paid feature)":"Vloge agentov po meri (plačljiva funkcija)","In addition to the default roles, you can establish tailored agent roles and grant them specific permissions to suit your unique operational needs.":"Poleg privzetih vlog lahko vzpostavite prilagojene vloge agentov in jim dodelite posebna dovoljenja, ki ustrezajo vašim edinstvenim operativnim potrebam.","Now that we have Agents and Departments sorted out, we need to establish some communication channels.":"Zdaj, ko imamo Agente in Oddelke urejene, moramo vzpostaviti nekaj komunikacijskih kanalov.","Adding Departments to your LiveAgent account can significantly enhance the efficiency of your customer support process.":"Dodajanje oddelkov v vaš račun LiveAgent lahko bistveno izboljša učinkovitost vašega procesa podpore strankam.","The purpose of creating Departments is to sort and assign tickets to the respective teams or agents best suited to handle them. This not only improves the efficiency and productivity of customer support but also ensures that customer queries are managed by those with the right expertise.":"Namen ustvarjanja oddelkov je razvrstiti in dodeliti zahtevke ustreznim ekipam ali agentom, ki so najprimernejši za njihovo obravnavo. To ne izboljša samo učinkovitosti in produktivnosti podpore strankam, ampak tudi zagotavlja, da poizvedbe strank upravljajo tisti z ustreznim strokovnim znanjem.","Departments also allow for structured workflows. You can set rules and access permissions for each department, which helps in maintaining an organized working environment.":"Oddelki omogočajo tudi strukturirane poteke dela. Za vsak oddelek lahko nastavite pravila in dovoljenja za dostop, kar pomaga pri vzdrževanju organiziranega delovnega okolja.","Moreover, departments can provide vital data for analytics and insights, giving a clear picture of which areas receive the most queries or require more resources to enhance customer service. The department structure also assists in delivering a more personalized service as the customer interacts with specialists familiar with their specific concerns or needs.":"Poleg tega lahko oddelki zagotovijo bistvene podatke za analitiko in vpoglede, kar daje jasno sliko o tem, katera področja prejemajo največ poizvedb ali potrebujejo več sredstev za izboljšanje storitev za stranke. Struktura oddelka pomaga tudi pri zagotavljanju bolj prilagojenih storitev, saj stranka sodeluje s strokovnjaki, ki so seznanjeni z njihovimi posebnimi težavami ali potrebami.","Your LiveAgent account already has one default department named “General”. Feel free to rename it or add new departments now.":'Vaš račun LiveAgent že ima en privzeti oddelek z imenom "Splošno". Zdaj ga lahko preimenujete ali dodate nove oddelke.',"Manage departments":"Upravljanje oddelkov","Need help creating or configuring your departments? Learn more":"Potrebujete pomoč pri ustvarjanju ali konfiguraciji vaših oddelkov? Več o tem","Choose theme":"Izberi temo",'Let\'s start by choosing a customer portal theme. There are a few options to choose from. You can use the "Preview" button to check them out first.':"Začnimo z izbiro teme portala za stranke. Na voljo je nekaj možnosti. Najprej si jih lahko ogledate s klikom na gumb »Predogled«.",Connect:i,"Connect email accounts to complete this step.":"Povežite e-poštne račune, da dokončate ta korak.","If you are done with email accounts, it’s time to have a look at social media channels.":"Če ste zaključili z e-poštnimi računi, je čas, da si ogledate kanale družbenih omrežij.","Create your new helpdesk email address":"Ustvarite svoj novi e-poštni naslov službe za pomoč uporabnikom","Let's begin by connecting your email accounts to LiveAgent, enabling you to receive emails as tickets and respond to them seamlessly.":"Začnimo s povezovanjem vaših e-poštnih računov z LiveAgent, kar vam omogoča, da prejemate e-pošto v obliki zahtevkov in nanje odgovarjate brez težav.","Two types of email accounts must be set up in LiveAgent, incoming and outgoing. The same email account is often used as both an incoming and outgoing account.":"V LiveAgentu morata biti nastavljeni dve vrsti e-poštnih računov, dohodni in odhodni. Isti e-poštni račun se pogosto uporablja kot dohodni in odhodni račun.","Incoming email accounts":"Dohodni e-poštni računi","These accounts receive your customer's emails. Each email sent to these accounts is imported into LiveAgent, creating a ticket.":"Ti računi prejemajo e-pošto vaših strank. Vsako e-poštno sporočilo, poslano na te račune, se uvozi v LiveAgent, pri čemer se ustvari zahtevek.","Need help connecting your email accounts? Learn more":"Potrebujete pomoč pri povezovanju vaših e-poštnih računov? Več o tem","Outgoing email accounts":"Odhodni e-poštni računi","Your Built-in Email Account":"Vaš Vgrajen E-poštni Račun","Every LiveAgent account has a built-in email address, serving as both an incoming and outgoing email account. We provide this mailbox free of charge, but it does contain some limitations. It is recommended for use during the initial setup of your LiveAgent account and for fundamental testing but not for communication with your clients.":"Vsak LiveAgent račun ima vgrajen e-poštni naslov, ki služi kot vhodni in izhodni e-poštni račun. Ta predal zagotavljamo brezplačno, vendar vsebuje nekaj omejitev. Priporočljivo je za uporabo med začetno nastavitvijo vašega LiveAgent računa in za temeljno testiranje, vendar ne za komunikacijo s strankami.","connect email accounts":"povežite e-poštne račune","Your built-in email address is: ":"Vaš vgrajen e-poštni naslov je: ","Feel free to send a test email to this address and see LiveAgent in action!":"Brezplačno pošljite testni e-mail na ta e-poštni naslov in si oglejte LiveAgent v akciji!","This step requires you to connect any messaging app you prefer.":"Ta korak zahteva, da povežete katero koli aplikacijo za sporočanje, ki jo želite.","Now, let's introduce another essential aspect of our tool - the diverse range of contact widgets that LiveAgent offers for your convenience.":"Zdaj predstavimo še eno bistveno lastnost našega orodja - raznovrstni nabor stikov za stike, ki jih LiveAgent ponuja za vaše udobje.","Connect Messaging apps":"Povežite aplikacije za sporočanje","Connecting these messaging platforms to LiveAgent enables you to respond to your customers from one single platform, eliminating the need to switch between different apps or accounts continuously.":"Povezovanje teh platform za sporočanje z LiveAgent vam omogoča, da svojim strankam odgovorite z ene same platforme, s čimer odpravite potrebo po nenehnem preklapljanju med različnimi aplikacijami ali računi.",WhatsApp:n,"Linking your WhatsApp accounts to LiveAgent will seamlessly transform all incoming WhatsApp messages into tickets within the system. This enables your agents to easily and efficiently respond to each customer query received via WhatsApp.":"Če povežete svoje račune WhatsApp z LiveAgentom, boste vsa dohodna sporočila WhatsApp nemoteno spremenili v zahtevke znotraj sistema. To omogoča vašim agentom, da enostavno in učinkovito odgovorijo na vsako poizvedbo stranke, prejeto prek WhatsAppa.","Need help connecting your WhatsApp accounts? Learn more":"Potrebujete pomoč pri povezovanju vaših računov WhatsApp? Več o tem",Viber:r,"By integrating your Viber accounts with LiveAgent, all incoming Viber messages are systematically converted into individual tickets within the platform. This allows your agents to promptly and effortlessly address each customer inquiry received through Viber.":"Z integracijo vaših Viber računov z LiveAgent, so vsa vhodna sporočila Viber sistematično pretvorjena v posamezne zahtevke znotraj platforme. To omogoča vašim agentom, da hitro in brez težav obravnavajo vsak vprašanja kupcev, prejeta prek Vibra.","Need help connecting your Viber accounts? Learn more":"Potrebujete pomoč pri povezovanju vaših Viber računov? Več o tem",Facebook:s,"Connect your Facebook business page and transform all posts, comments, and private messages sent to that page into tickets.":"Povežite svojo Facebook poslovno stran in preoblikujte vse objave, komentarje in zasebna sporočila, poslana na to stran, v zahtevke.","Need help connecting your Facebook accounts? Learn more":"Potrebujete pomoč pri povezovanju svojih Facebook računov? Več o tem",Instagram:l,"Need help connecting your Instagram accounts? Learn more":"Potrebujete pomoč pri povezovanju vaših Instagram računov? Več o tem",Twitter:v,"Need help connecting your X(Twitter) accounts? Learn more":"Potrebujete pomoč pri povezavi vaših X(Twitter) računov?Več o tem","Connecting social media account is needed to finalize this step.":"Povezovanje družabnih medijev je potrebno za dokončanje tega koraka.","And how about connecting WhatsApp or Viber accounts? With LiveAgent, we got you covered!":"In kako povezovanje WhatsApp ali Viber računov? Z LiveAgentom ste pokriti!","Connect your social media accounts":"Povežite svoje račune na družbenih omrežjih","connect social media":"povežite družabna omrežja","LiveAgent can be integrated with Facebook, Instagram, and X(Twitter) accounts and transform communication from these channels into tickets for better and easier management. Having all available social networks connected to LiveAgent allows you to interact and reply to your customers from a single place instead of constantly switching between your social media accounts.":"LiveAgent je mogoče integrirati z računi Facebook, Instagram in X(Twitter) ter preoblikovati komunikacijo iz teh kanalov v zahtevke za boljše in lažje upravljanje. Če imate vsa razpoložljiva socialna omrežja povezana z LiveAgentom, lahko komunicirate in odgovarjate svojim strankam z enega mesta, namesto da nenehno preklapljate med svojimi računi na družbenih omrežjih.","Integration possibilities with many VoIP providers worldwide":"Možnosti integracije z mnogimi ponudniki VoIP po vsem svetu","If your desired provider is not on the list, the general integration method can always be used, but feel free to let us know! We will do our best to add them.":"Če vašega želenega ponudnika ni na seznamu, lahko vedno uporabite splošni način integracije, vendar nam to sporočite! Potrudili se bomo, da jih dodamo.","Unlimited call recording":"Neomejeno snemanje klicev","With unlimited call recordings, you can capture every phone interaction, providing a valuable resource for quality assurance and continual agent training.":"Z neomejenimi posnetki klicev lahko zajamete vsak telefonski pogovor, kar predstavlja dragocen vir za zagotavljanje kakovosti in nadaljnje usposabljanje agentov.","IVR (interactive voice response)":"IVR (interaktivni glasovni odziv)","This feature lets you play customized greetings or informational recordings to engage callers. It provides options for data collection during the call interaction and enables callers to interact through touch-tone signaling. Callers can invoke various actions by pressing numbers, such as being routed to the correct agent or department or requesting a callback.":"Ta funkcija vam omogoča predvajanje prilagojenih pozdravov ali informativnih posnetkov, da pritegnete klicatelje. Zagotavlja možnosti za zbiranje podatkov med interakcijo med klicem in omogoča klicateljem interakcijo s tonskim signaliziranjem. Klicatelji lahko s pritiskom na številke sprožijo različna dejanja, na primer preusmeritev k pravemu agentu ali oddelku ali zahtevanje povratnega klica.","Call Devices":"Naprave za klicanje","If you prefer not to handle calls through your PC browser, you can seamlessly link an external hardware phone to LiveAgent. This function allows you to make or answer calls easily, offering an alternative method for managing phone interactions that best suits your convenience.":"Če klicev raje ne obravnavate prek brskalnika v računalniku, lahko brezhibno povežete zunanji strojni telefon z LiveAgentom. Ta funkcija vam omogoča enostavno klicanje ali sprejemanje klicev in ponuja alternativno metodo za upravljanje telefonskih interakcij, ki najbolj ustreza vašemu udobju.","Mobile apps":"Mobilne aplikacije","To provide you with added convenience, we offer free mobile applications for both Android and iOS platforms. These apps allow you to manage your LiveAgent phone calls effortlessly while on the go.":"Da bi vam zagotovili dodatno udobje, ponujamo brezplačne mobilne aplikacije za platformi Android in iOS. Te aplikacije vam omogočajo enostavno upravljanje telefonskih klicev LiveAgent, ko ste na poti.","Call queue":"Vrsta klica","Our Call queue feature ensures no calls are missed even when all agents are occupied. Incoming calls enter a queue and await their turn until the next available agent can handle the call.":"Naša funkcija čakalne vrste klicev zagotavlja, da noben klic ni zgrešen, tudi če so vsi agenti zasedeni. Dohodni klici se uvrstijo v čakalno vrsto in čakajo na vrsto, dokler naslednji razpoložljivi agent ne more obravnavati klica.","Create a call center":"Ustvari klicni center","To complete this step, connect your phone number from VoIP.":"Za dokončanje tega koraka povežite svojo telefonsko številko iz VoIP.","We're nearly there. Just one last step remains! Let’s have a look at the Customer Portal and what it offers.":"Skoraj smo tam. Ostaja le še zadnji korak! Oglejmo si portal za stranke in kaj ponuja.","LiveAgent provides an integrated call center solution that allows you to receive, answer, and log phone calls as tickets. So, with a few steps, you can turn your helpdesk into a dynamic call center, eliminating the need for third-party calling solutions.":"LiveAgent ponuja integrirano rešitev klicnega centra, ki vam omogoča sprejemanje, odgovarjanje in beleženje telefonskih klicev v obliki zahtevkov. Tako lahko z nekaj koraki svojo službo za pomoč uporabnikom spremenite v dinamični klicni center, s čimer odpravite potrebo po rešitvah za klicanje tretjih oseb.","What we offer?":"Kaj ponujamo?","warning icon":"ikona opozorila","What do you need?":"Kaj potrebujete?","Connect it with your LiveAgent account":"Povežite ga s svojim računom LiveAgent","Call center":"Klicni center","Need help setting up your Call center? Learn more":"Potrebujete pomoč pri nastavitvi klicnega centra? Več o tem","Chat buttons":"Gumbi za klepet","These are easily customizable and allow your customers to instantly initiate a live chat with your agents right from your webpage. There are many types and pre-defined designs available. Make sure to check them out!":"Ti so enostavno prilagodljivi in ​​vašim strankam omogočajo, da takoj začnejo klepet v živo z vašimi agenti neposredno z vaše spletne strani. Na voljo je veliko vrst in vnaprej določenih modelov. Vsekakor si jih oglejte!","Need help setting up your Chat Buttons? Learn more":"Potrebujete pomoč pri nastavitvi gumbov za klepet? Več o tem","Chat invitations":"Povabila na klepet","Proactively engage your customers by sending automated chat invitations based on specific criteria, like pages visited or time spent on a page.":"Proaktivno vključite svoje stranke s pošiljanjem samodejnih povabil na klepet na podlagi določenih meril, kot so obiskane strani ali čas, porabljen na strani.","Need help setting up your Chat Invitations? Learn more":"Potrebujete pomoč pri nastavitvi povabil za klepet? Več o tem","Contact forms":"Kontaktni obrazci","This widget enables customers to quickly send their inquiries or feedback as tickets directly from your webpage by simply clicking a button or filling out an in-page form.":"Ta pripomoček omogoča strankam, da hitro pošljejo svoja povpraševanja ali povratne informacije kot zahtevke neposredno z vaše spletne strani, tako da preprosto kliknejo gumb ali izpolnijo obrazec na strani.","Need help setting up your Contact Forms? Learn more":"Potrebujete pomoč pri nastavitvi kontaktnih obrazcev? Več o tem","Call buttons":"Gumb za klic","These simple buttons let your customers start a direct call from their web browser with an available agent from your team in LiveAgent.":"Ti preprosti gumbi omogočajo vašim strankam, da začnejo neposreden klic iz svojega spletnega brskalnika z razpoložljivim agentom iz vaše ekipe v LiveAgent.","Need help setting up your Call Buttons? Learn more":"Potrebujete pomoč pri nastavitvi klicnih gumbov? Več o tem","Video call buttons":"Gumbi za video klic","As the name suggests, this button offers an opportunity for face-to-face interaction, allowing customers and agents to connect even more personally.":"Kot že ime pove, ta gumb ponuja priložnost za interakcijo iz oči v oči, kar strankam in agentom omogoča še bolj osebno povezovanje.","Need help setting up your Video Call Buttons? Learn more":"Potrebujete pomoč pri nastavitvi gumbov za videoklic? Več o tem","You can finish this step by creating any contact widget.":"Ta korak lahko zaključite tako, da ustvarite kateri koli pripomoček za stik.","Were you aware that with LiveAgent, you're able to manage actual phone calls too?":"Ali ste vedeli, da lahko z LiveAgentom upravljate tudi dejanske telefonske klice?","Create contact widgets for your website":"Ustvarite pripomočke za stike za vaše spletno mesto","LiveAgent provides various contact widgets that aim to enhance your interactive customer-service experience and streamline communication. Each of these widgets offers a unique path to connect with customers, ultimately improving their experience and boosting your customer service performance.":"LiveAgent ponuja različne pripomočke za stike, katerih namen je izboljšati vašo interaktivno izkušnjo storitev za stranke in poenostaviti komunikacijo. Vsak od teh pripomočkov ponuja edinstveno pot za povezovanje s strankami, s čimer na koncu izboljšate njihovo izkušnjo in povečate učinkovitost vaše storitve za stranke.",Create:p,"Already familiar with the fundamentals of LiveAgent? Let's proceed with the setup.":"Ste že seznanjeni z osnovami LiveAgent? Nadaljujemo z namestitvijo.","Now that you've understood the fundamentals, it's time to begin setting up the software.":"Zdaj, ko ste razumeli osnove, je čas, da začnete nastavljati programsko opremo.","How does LiveAgent work?":"Kako deluje LiveAgent?","LiveAgent helpdesk software is a customer service tool that helps manage and streamline interactions with customers across multiple channels such as email, live chat, phone calls, and social media.":"Programska oprema za pomoč uporabnikom LiveAgent je orodje za pomoč strankam, ki pomaga upravljati in poenostaviti interakcije s strankami prek več kanalov, kot so e-pošta, klepet v živo, telefonski klici in družbeni mediji.","The software sorts incoming customer queries automatically into tickets and assigns them to the appropriate department or agent using predefined rules. It provides a single, shared inbox where agents can access and respond to all customer inquiries. LiveAgent also offers features such as automation rules, SLA, reports, analytics, and a knowledge base that aids in self-service.":"Programska oprema samodejno razvrsti dohodne zahteve strank v zahtevke in jih dodeli ustreznemu oddelku ali agentu z vnaprej določenimi pravili. Zagotavlja en sam nabiralnik v skupni rabi, kjer lahko agenti dostopajo in odgovarjajo na vsa vprašanja strank. LiveAgent ponuja tudi funkcije, kot so pravila avtomatizacije, SLA, poročila, analitika in baza znanja, ki pomaga pri samopostrežbi.","In essence, LiveAgent improves the efficiency of your customer service and ensures all customer communications are dealt with in a timely and organized manner.":"V bistvu LiveAgent izboljša učinkovitost vaših storitev za stranke in zagotovi, da se vsa komunikacija strank obravnava pravočasno in organizirano.","LiveAgent in a nutshell":"LiveAgent na kratko","What is a ticket?":"Kaj je zahtevek?","A helpdesk ticket is essentially a digital record of a customer's request for help or assistance. This ticket contains all the relevant information about the customer's issue or query, including their contact details, the nature of the problem, and any interactions that have been had with the customer regarding the issue. The ticket can originate from various sources, such as emails, phone calls, live chats, or social media messages.":"Zahtevek za pomoč uporabnikom je v bistvu digitalni zapis zahteve stranke za pomoč ali asistenco. Ta zahtevek vsebuje vse pomembne informacije o strankini težavi ali poizvedbi, vključno z njenimi kontaktnimi podatki, naravo težave in kakršnimi koli interakcijami s stranko v zvezi s težavo. Zahtevek lahko izvira iz različnih virov, kot so e-pošta, telefonski klici, klepeti v živo ali sporočila družbenih medijev.",Tags:u,"As the issue progresses toward resolution, the ticket gets updated with new actions, responses, or notes. The ticket goes through various states - starting from being 'new', to being 'answered' when an agent answers, 'open' when the customer replies, and lastly ’resolved’ when the issue is resolved. If the ticket isn't reopened, it will conclude its cycle with the final and irreversible ‘closed’ status. This system ensures that every customer's problem is systematically tracked, addressed, and resolved. To aid in managing and distributing tickets, it's important to create Departments. This effectively delegates authority and responsibility pertaining to the tickets, ensuring each ticket gets directed to the right team or person.":'Ko se težava približuje rešitvi, se zahtevek posodobi z novimi dejanji, odgovori ali opombami. Zahtevek gre skozi različna stanja – od tega, da je "nova", do "odgovorjena", ko posrednik odgovori, "odprta", ko stranka odgovori, in nazadnje "rešena", ko je težava rešena. Če zahtevek ne odprete znova, bo zaključila svoj cikel s končnim in nepreklicnim statusom "zaprto". Ta sistem zagotavlja, da se težava vsake stranke sistematično spremlja, obravnava in rešuje. Za pomoč pri upravljanju in distribuciji zahtevkov je pomembno ustvariti oddelke. To dejansko prenese pooblastila in odgovornost v zvezi z zahtevki, kar zagotavlja, da je vsak zahtevek usmerjen na pravo ekipo ali osebo.',Departments:d,"What is a department":"Kaj je oddelek",'A Department refers to a designated group within the organization that handles specific tickets or customer inquiries. It may represent different functional areas within a company like "Customer Service", "Technical Support", "Billing", or "Sales", or it may represent different language skills or team proficiency like “Sales - English”, “Sales - German” or “Technical - 2nd level”. This ensures tickets are quickly assigned to the right people, which can resolve issues faster and more efficiently.':'Oddelek se nanaša na določeno skupino znotraj organizacije, ki obravnava določene zahtevke ali poizvedbe strank. Lahko predstavlja različna funkcionalna področja v podjetju, kot so "Storitve za stranke", "Tehnična podpora", "Zaračunavanje" ali "Prodaja", ali pa lahko predstavlja različna jezikovna znanja ali znanje ekipe, kot je "Prodaja - angleščina", "Prodaja - nemščina” ali “Tehnični - 2. stopnja”. To zagotavlja, da so zahtevki hitro dodeljene pravim osebam, kar lahko hitreje in učinkoviteje reši težave.',"What is an agent?":"Kaj je agent?","An Agent is a member of your support team who interacts directly with your customers to resolve their queries or issues. They are essentially the users of the LiveAgent software within your LiveAgent account, tasked with responding to customer inquiries that arrive as tickets.":"Agent je član vaše podporne ekipe, ki neposredno sodeluje s strankami in rešuje njihova vprašanja ali težave. V bistvu so uporabniki programske opreme LiveAgent v vašem računu LiveAgent, zadolženi za odzivanje na povpraševanja strank, ki prispejo kot zahtevki.","Let's start":"Začnimo",rocket:c,Finish:m,"Redo unfinished steps":"Ponovite nedokončane korake",check:k,next:g,"heading icon":"ikona naslova","Skip this step":"Preskoči ta korak","You are all set":"Vse je nastavljeno","You've successfully completed all the steps in setting up your LiveAgent Helpdesk software.":"Uspešno ste zaključili vse korake pri namestitvi programske opreme LiveAgent Helpdesk.","Make sure to experiment with all the various features and tools available. Remember, the key to success with software like this is to make full use of its capabilities. Stay curious, innovative, and always ready for meaningful customer interactions. We're thrilled to see how this platform will help you boost your customer interactions, improve response times, and enhance overall customer satisfaction.":"Bodite prepričani, da eksperimentirate z vsemi različnimi funkcijami in orodji, ki so na voljo. Pomembno je, da v celoti izkoristite njegove sposobnosti, saj je ključ do uspeha s to programsko opremo. Ostanite radovedni, inovativni ter vedno pripravljeni na pomembne interakcije s strankami. Veselimo se, kako bo ta platforma pomagala izboljšati vaše interakcije s strankami, povečati čase odziva in izboljšati celotno zadovoljstvo strank.","In case you need any assistance or have queries, our support is just a click away. Never hesitate to ":"V primeru, da potrebujete kakršno koli pomoč ali imate vprašanja, je naša podpora le en klik stran. Nikoli ne oklevajte ","reach out":"stopite v stik",Shortcuts:j,"Would you like to navigate through LiveAgent more quickly and efficiently? Familiarizing yourself with available shortcuts will certainly speed up your tasks and enhance your productivity. Visit our dedicated shortcuts page. ":"Bi radi hitreje in učinkoviteje krmarili po LiveAgentu? Seznanitev z razpoložljivimi bližnjicami bo zagotovo pospešila vaše naloge in povečala vašo produktivnost. Obiščite našo namensko stran z bližnjicami.","Check out shortcuts":"Oglejte si bližnjice","Discover the secrets of LiveAgent":"Odkrijte skrivnosti LiveAgent","And for those eager to delve deeper and truly master LiveAgent, we've gathered a collection of how-to articles and guides covering a wide range of topics. So go ahead and start exploring.":"In za tiste, ki se želijo poglobiti in resnično obvladati LiveAgent, smo zbrali zbirko člankov in vodnikov, ki pokrivajo širok spekter tem. Torej, le pogumno začnite raziskovati.","Improve your LiveAgent skills":"Izboljšajte svoje LiveAgent veščine","We’d love to hear from you.":"Z veseljem bi slišali od vas.","Need support or advice? We’re ready to listen.":"Potrebujete podporo ali nasvet? Pripravljeni smo poslušati.","Direct contacts: ":"Neposredni kontakti: ","Don't hesitate to contact us! We are available 24/7.":"Ne oklevajte in stopite v stik z nami! Smo na voljo 24/7.",Email:h,"Chat with us":"Klepet z nami","Message us":"Pišite nam","Contact form":"Kontaktni obrazec","Contact for sales purposes:":"Kontakt za namene prodaje:",Phone:b,"(Toll Free in USA & Canada)":"(Brezplačni klic v ZDA in Kanado)","(European Union & Worldwide)":"(Evropska unija in po vsem svetu)","Our offices:":"Naše pisarne:","Self-help and system status:":"Samopomoč in stanje sistema:","Find answers to your questions, day or night.":"Najdite odgovore na svoja vprašanja, podnevi ali ponoči.","Go to our support portal":"Pojdite na naš portal za podporo","Support portal":"Portal za podporo","Looking for answers?":"Iščete odgovore?","Go to status page":"Pojdite na stran s stanjem","Status page":"Stran stanja","Check out our service status":"Preverite status naše storitve","Social networks:":"Socialna omrežja:","We’re looking forward to talking to you on social media.":"Veselimo se pogovora z vami na družbenih medijih.","Connect with us":"Povežite se z nami","Join our community today":"Pridružite se naši skupnosti še danes","Join our journey":"Pridružite se našemu potovanju","Let's make memories":"Ustvarimo spomine",X:z,"Let's connect":"Povežimo se","Join our tribe, let's grow":"Pridružite se našemu plemenu, rastimo skupaj",YouTube:f,"Learn & grow on":"Naučite se in rastite","Discover and thrive":"Odkrijte in uspevajte","Email templates":"Email templates","Personalize your customer interactions with customizable email templates.":"Prilagodite interakcijo s strankami s prilagodljivimi e-poštnimi predlogami.","Ticket Filters":"Filtri zahtevka","Streamline ticket management by using filters to sort and organize your tickets.":"Poenostavite upravljanje zahtevkov z uporabo filtrov za razvrščanje in organiziranje zahtevkov.","Agents ranking":"Uvrstitve agentov","Enable your customers to assess the assistance provided by your support agents.":"Omogočite vašim strankam, da ocenijo pomoč, ki so jo zagotovili vaši podporni agenti.","Canned Messages":"Vnaprej pripravljena sporočila","Create pre-defined responses to commonly asked questions for quick and consistent replies.":"Ustvarite vnaprej določene odgovore na pogosto zastavljena vprašanja za hitre in dosledne odgovore.","Automatic Rules":"Samodejna pravila","Improve efficiency by creating predefined actions and workflows with rules.":"Izboljšajte učinkovitost z ustvarjanjem vnaprej določenih dejanj in delovnih tokov s pravili.","Ticket Tags":"Oznake zahtevkov","Enhance ticket organization and searchability by creating useful tags.":"Izboljšajte organizacijo zahtevkov in možnost iskanja z ustvarjanjem uporabnih oznak.",Reports:y,"Gain valuable insights into your customer service operations through detailed reports.":"S podrobnimi poročili pridobite dragocen vpogled v delovanje vaše službe za stranke.","SLA (Service Level Agreement)":"SLA (Pogodba o ravni storitev)","Define and monitor performance standards by creating Service Level Agreements.":"Določite in spremljajte standarde uspešnosti z ustvarjanjem sporazumov o ravni storitev.","Domain Parking":"Parkirišče domen","Connect and use your own domain with your LiveAgent account.":"Povežite in uporabite lastno domeno s svojim računom LiveAgent.",Customizations:w,"Personalize your LiveAgent according to your branding needs and preferences":"Prilagodite svojega LiveAgenta glede na vaše potrebe in želje glede blagovne znamke","Integrations & Plugins":"Integracije in vtičniki","Extend the functionality of LiveAgent by integrating with various platforms via plugins.":"Razširite funkcionalnost LiveAgenta z integracijo z različnimi platformami prek vtičnikov.","Explore Other Features":"Raziščite druge funkcije","Better understand and utilize the full range of features offered by LiveAgent.":"Bolje razumeti in uporabiti celotno paleto funkcij, ki jih ponuja LiveAgent.","Provide excellent customer service.":"Zagotovite odlične storitve za stranke.","To truly master LiveAgent, check out our collection of how-to articles and guides.":"Če želite resnično obvladati LiveAgent, si oglejte našo zbirko člankov in vodnikov z navodili.","Home tab":"Zavihek začetna stran","Open ticket to be solved (if any)":"Odprt zahtevek, ki ga je treba rešiti (če obstaja)","Resolve ticket":"Reši zahtevek","Show predefined answers":"Pokaži vnaprej določene odgovore","Answer the chat":"Odgovorite na klepet","Answer the chat on background":"Odgovorite na klepet v ozadju","Open ticket on background":"Odprt zahtevek v ozadju","Send message":"Pošlji sporočilo","Close ticket tab":"Zapri zavihek zahtevkov","Close ticket window":"Zapri okence za zahtevke","Show canned messages":"Pokaži vnaprej pripravljena sporočila","Cycle through the opened ticket tabs":"Premikajte se skozi odprte zavihke s karticami","Previous or next tab":"Prejšnja ali naslednja zanka","Close active tab":"Zapri aktivno okno","Answer ticket":"Odgovori na zahtevek","Canned message":"Konzervirano sporočilo","Predefined answers":"Predhodno pripravljen odgovor","Save time with keyboard shortcuts":"Prihranite čas z bližnjicami na tipkovnici","Use keyboard shortcuts to enhance your skills and productivity.":"Uporabite bližnjice na tipkovnici, da izboljšate svoje sposobnosti in produktivnost.","When you hover over certain elements, a tooltip will be displayed if a shortcut is available.":"Ko kazalec miške premaknete nad določene elemente, se prikaže opis orodja, če je na voljo bližnjica.","Departments also allow for structured workflows. You can set rules and access permissions for each department, which helps in maintaining an organized working environment. ":"Oddelki omogočajo tudi strukturirane poteke dela. Za vsak oddelek lahko nastavite pravila in dovoljenja za dostop, kar pomaga pri vzdrževanju organiziranega delovnega okolja. ","As the issue progresses toward resolution, the ticket gets updated with new actions, responses, or notes. The ticket goes through various states - starting from being 'new', to being 'answered' when an agent answers, 'open' when the customer replies, and lastly ’resolved’ when the issue is resolved. If the ticket isn't reopened, it will conclude its cycle with the final and irreversible ‘closed’ status. This system ensures that every customer's problem is systematically tracked, addressed, and resolved.To aid in managing and distributing tickets, it's important to create Departments. This effectively delegates authority and responsibility pertaining to the tickets, ensuring each ticket gets directed to the right team or person.":"Ko se težava približuje rešitvi, se zahtevek posodobi z novimi dejanji, odgovori ali opombami. Zahtevek gre skozi različna stanja – od tega, da je »nova«, do »odgovorjena«, ko posrednik odgovori, »odprta«, ko stranka odgovori, in nazadnje »rešena«, ko je težava rešena. Če zahtevek ne odprete znova, bo zaključila svoj cikel s končnim in nepreklicnim statusom »zaprto«. Ta sistem zagotavlja, da se težava vsake stranke sistematično spremlja, obravnava in rešuje. Za pomoč pri upravljanju in distribuciji zahtevkov je pomembno ustvariti oddelke. To dejansko prenese pooblastila in odgovornost v zvezi z zahtevki, kar zagotavlja, da je vsak zahtevek usmerjen na pravo ekipo ali osebo.","Make sure to experiment with all the various features and tools available. Remember, the key to success with software like this is to make full use of its capabilities. Stay curious, innovative, and always ready for meaningful customer interactions.We're thrilled to see how this platform will help you boost your customer interactions, improve response times, and enhance overall customer satisfaction.":"Preizkusite vse razpoložljive funkcije in orodja. Ne pozabite, da je ključ do uspeha s takšno programsko opremo, da v celoti izkoristite njene zmogljivosti. Ostanite radovedni, inovativni in vedno pripravljeni na pomembne interakcije s strankami. Navdušeni smo, ko vidimo, kako vam bo ta platforma pomagala povečati interakcije s strankami, izboljšati odzivne čase in povečati splošno zadovoljstvo strank.","Learn more":"Preberite več",AI:A,"Enhance your support strategy with AI-driven solutions to streamline and optimize your workflows.":"Izboljšajte svojo strategijo podpore z rešitvami, ki jih poganja umetna inteligenca, da poenostavite in optimizirate svoje delovne procese.","Need help configuring your agent accounts?":"Potrebujete pomoč pri konfiguriranju računov agentov?","Need help creating or configuring your departments?":"Potrebujete pomoč pri ustvarjanju ali konfiguriranju oddelkov?","Need help connecting your email accounts?":"Potrebujete pomoč pri povezovanju e-poštnih računov?","Need help connecting your WhatsApp accounts?":"Potrebujete pomoč pri povezovanju računov WhatsApp?","Need help connecting your Viber accounts?":"Potrebujete pomoč pri povezovanju računov Viber?","Need help connecting your Facebook accounts?":"Potrebujete pomoč pri povezovanju svojih Facebook računov?","Need help connecting your Instagram accounts?":"Potrebujete pomoč pri povezovanju vaših Instagram računov?","Need help connecting your X(Twitter) accounts?":"Potrebujete pomoč pri povezovanju računov X(Twitter)?","Need help setting up your Call center?":"Potrebujete pomoč pri nastavitvi klicnega centra?","Need help setting up your Chat Buttons?":"Potrebujete pomoč pri nastavitvi gumbov za klepet?","Need help setting up your Chat Invitations?":"Potrebujete pomoč pri nastavitvi povabil za klepet?","Need help setting up your Contact Forms?":"Potrebujete pomoč pri nastavitvi kontaktnih obrazcev?","Need help setting up your Call Buttons?":"Potrebujete pomoč pri nastavitvi klicnih gumbov?","Need help setting up your Video Call Buttons?":"Potrebujete pomoč pri nastavitvi gumbov za video klice?","Create a new department or rename the default one to finish this step.":"Za dokončanje tega koraka ustvarite nov oddelek ali preimenujte privzetega.",New:L,Open:P,Postponed:C,Answered:T,Resolved:N,Closed:V,"Failed to update step. Please try again later.":"Koraka ni bilo mogoče posodobiti. Poskusite znova pozneje.",'Changing the view "Getting started" failed.':"Spreminjanje pogleda »Začetek« ni uspelo.","Connect your X business page and transform all posts, comments, and private messages sent to that page into tickets.":"Povežite svojo poslovno stran X in vse objave, komentarje in zasebna sporočila, poslana na to stran, pretvorite v zahteve.","LiveAgent can be integrated with Facebook, Instagram, and X accounts and transform communication from these channels into tickets for better and easier management. Having all available social networks connected to LiveAgent allows you to interact and reply to your customers from a single place instead of constantly switching between your social media accounts.":"LiveAgent je mogoče integrirati z računi Facebook, Instagram in X ter komunikacijo iz teh kanalov pretvoriti v zahteve za boljše in lažje upravljanje. Povezava vseh razpoložljivih družbenih omrežij z LiveAgentom vam omogoča interakcijo in odgovarjanje strankam z enega mesta, namesto da nenehno preklapljate med računi družbenih medijev.","Change theme":"Spremeni temo","Need help customizing your Customer portal?":"Potrebujete pomoč pri prilagajanju portala za stranke?","Personalize Customer Portal":"Prilagodite portal za stranke","You can also easily customize the color scheme of your customer portal.":"Barvno shemo svojega portala za stranke lahko preprosto prilagodite.","Change colors":"Spremeni barve","As you might have already noticed on the Customer Portal configuration screens, there are other more advanced options, like customizing the HTML and CSS or adding your own tracking scripts to the Customer Portal itself.":"Kot ste morda že opazili na konfiguracijskih zaslonih portala za stranke, obstajajo tudi druge naprednejše možnosti, kot so prilagajanje HTML-ja in CSS-ja ali dodajanje lastnih skriptov za sledenje samemu portalu za stranke.","Create your first article":"Ustvarite svoj prvi članek","Another thing to note is how easy it is to create your own knowledge base articles for your customer portal visitors.":"Omeniti velja tudi, kako enostavno je ustvariti lastne članke v zbirki znanja za obiskovalce portala za stranke.","Create article":"Ustvarite produkt","Make your Knowledgebase public":"Objavite svojo bazo znanja","The last step is to enable the knowledgebase to make your articles visible on your customer portal.":"Zadnji korak je omogočiti, da baza znanja prikaže vaše članke na vašem portalu za stranke.","Enable knowledgebase":"Omogočite bazo znanja","Manage knowledgebase":"Upravljanje baze znanja","Keep up the pace! Create your knowledgebase to finalize this step.":"Nadaljujte s tem tempom! Ustvarite svojo bazo znanja, da dokončate ta korak.","Congratulations! You've reached the end.":"Čestitamo! Prišli ste do konca.","Configure Customer Portal":"Konfiguriraj portal za stranke","As the final step, let's talk about the Customer Portal, a platform where your customers can reach out, get information, and solve their problems independently. A well-maintained knowledge base can significantly reduce the load on your agents and improve customer satisfaction.":"Kot zadnji korak se pogovorimo o portalu za stranke, platformi, kjer se lahko vaše stranke obrnejo nanje, pridobijo informacije in samostojno rešijo svoje težave. Dobro vzdrževana baza znanja lahko znatno zmanjša obremenitev vaših agentov in izboljša zadovoljstvo strank.","Customer support portal":"Portal za podporo strankam","And now let's have a look at your own Customer Portal here: {link} It might take some time until it's also nice and shiny but don't worry, you will get there eventually.":"In zdaj si poglejmo še vaš portal za stranke: {link} Morda bo trajalo nekaj časa, da bo tudi ta lep in sijo, vendar brez skrbi, sčasoma boste prišli do tja.","With LiveAgent, you can fully customize your Customer Portal design according to your brand's theme and preferences. As an example or inspiration, feel free to check our LiveAgent knowledge base available at {link}, which is built only by this feature alone.":"Z LiveAgentom lahko popolnoma prilagodite zasnovo svojega portala za stranke glede na temo in nastavitve vaše blagovne znamke. Kot primer ali navdih si oglejte našo bazo znanja LiveAgent, ki je na voljo na {link} in jo gradi izključno ta funkcija.","Getting started progress":"Napredek pri začetku","Do not show Getting started screen after login":"Ne prikaži zaslona za začetek po prijavi","Once enabled, head back to your customer portal {link} and see what you achieved. Well done! 👍":"Ko je omogočeno, se vrnite na portal za stranke {link} in si oglejte, kaj ste dosegli. Odlično! 👍","{completedCount} / {totalCount} steps finished":"{completedCount} / {totalCount} korakov dokončanih","Learn the basics.":"Naučite se osnov.","Show shortcuts":"Prikaži bližnjice","Chat button":"Gumb za klepet","Connect your Instagram business page and transform all comments in your posts and account mentions into tickets. The business page is required to be linked to a Facebook page.":"Povežite svojo poslovno stran na Instagramu in vse komentarje v svojih objavah in omembe računa spremenite v zahteve. Poslovna stran mora biti povezana s Facebook stranjo.","Connect your X account and transform all posts into tickets based on defined queries.":"Povežite svoj X račun in na podlagi določenih poizvedb pretvorite vse objave v zahteve.","Obtain a phone number from a VoIP (Voice over internet protocol) provider":"Pridobite telefonsko številko od ponudnika VoIP (glas prek internetnega protokola)","Upgrade your helpdesk account to manage your own call center":"Nadgradite svoj račun za pomoč uporabnikom, da boste lahko upravljali svoj klicni center",Smile:I,"Contact widgets":"Pripomočki za stike","All done":"Vse je končano"};export{A as AI,o as Admins,a as Agents,T as Answered,V as Closed,i as Connect,p as Create,w as Customizations,d as Departments,h as Email,s as Facebook,m as Finish,l as Instagram,e as Manage,L as New,P as Open,t as Owner,b as Phone,C as Postponed,y as Reports,N as Resolved,j as Shortcuts,I as Smile,u as Tags,v as Twitter,r as Viber,n as WhatsApp,z as X,f as YouTube,k as check,S as default,g as next,c as rocket};

package/dist/assets/uk-UA.js

@@ -1 +1 @@
-const t="Агенти",s="Адміністратори",n="Власник",e="Підключити",o="WhatsApp",a="Viber",c="Facebook",r="Instagram",i="Twitter",p="Створити",m="Теги",l="Відділи",b="Ел.пошта",d="Телефон",C="Звіти",g="Новий",h="Відкрити",w="Відкладений",A="Відповів",f="Вирішений",u={"Getting started":"Початок роботи","Learn the basics":"Вивчіть основи",Agents:t,Admins:s,Owner:n,Connect:e,WhatsApp:o,Viber:a,Facebook:c,Instagram:r,Twitter:i,"What we offer?":"Що ми пропонуємо?","Call buttons":"Кнопки дзвінка",Create:p,Tags:m,Departments:l,Email:b,"Contact form":"Контактна форма",Phone:d,"Email templates":"Шаблони електронної пошти",Reports:C,"Canned message":"Шаблонні повідомлення",New:g,Open:h,Postponed:w,Answered:A,Resolved:f,"Create article":"Створити статтю","Chat button":"Кнопка чату"};export{s as Admins,t as Agents,A as Answered,e as Connect,p as Create,l as Departments,b as Email,c as Facebook,r as Instagram,g as New,h as Open,n as Owner,d as Phone,w as Postponed,C as Reports,f as Resolved,m as Tags,i as Twitter,a as Viber,o as WhatsApp,u as default};
+const t="Агенти",s="Адміністратори",n="Власник",e="Підключити",o="WhatsApp",c="Viber",a="Facebook",r="Instagram",i="Twitter",p="Створити",l="Теги",m="Відділи",d="Ел.пошта",C="Телефон",b="Звіти",g="Новий",h="Відкрити",w="Відкладений",A="Відповів",f="Вирішений",u="Зачинено",k={"Getting started":"Початок роботи","Learn the basics":"Вивчіть основи",Agents:t,Admins:s,Owner:n,Connect:e,WhatsApp:o,Viber:c,Facebook:a,Instagram:r,Twitter:i,"What we offer?":"Що ми пропонуємо?","Call buttons":"Кнопки дзвінка",Create:p,Tags:l,Departments:m,Email:d,"Contact form":"Контактна форма",Phone:C,"Email templates":"Шаблони електронної пошти",Reports:b,"Canned message":"Шаблонні повідомлення",New:g,Open:h,Postponed:w,Answered:A,Resolved:f,Closed:u,"Create article":"Створити статтю","Chat button":"Кнопка чату"};export{s as Admins,t as Agents,A as Answered,u as Closed,e as Connect,p as Create,m as Departments,d as Email,a as Facebook,r as Instagram,g as New,h as Open,n as Owner,C as Phone,w as Postponed,b as Reports,f as Resolved,l as Tags,i as Twitter,c as Viber,o as WhatsApp,k as default};

package/package.json

@@ -3,7 +3,7 @@
   "description": "Help component for LiveAgent",
   "author": "QualityUnit",
   "private": false,
-  "version": "0.0.13",
+  "version": "0.0.15",
   "type": "module",
   "module": "./dist/assets/index.js",
   "scripts": {
@@ -20,11 +20,11 @@
   ],
   "devDependencies": {
     "@qualityunit/liveagent-components-utils": "^1.0.1",
-    "@sveltejs/vite-plugin-svelte": "^6.0.0",
+    "@sveltejs/vite-plugin-svelte": "^6.1.0",
     "@tsconfig/svelte": "^5.0.4",
     "rollup-plugin-visualizer": "^6.0.3",
-    "svelte": "^5.35.7",
-    "svelte-check": "^4.2.2",
+    "svelte": "^5.36.13",
+    "svelte-check": "^4.3.0",
     "svelte-preprocess": "^6.0.3",
     "typescript": "^5.8.3",
     "vite": "^6.3.5"