@qoretechnologies/reqraft 0.10.7 → 0.10.9-pr.74.g452d4d3

package/dist/components/supportTicket/AttachmentChips.d.ts

@@ -0,0 +1,7 @@
+export interface IAttachmentChipsProps {
+    files: File[];
+    onRemove: (index: number) => void;
+    disabled?: boolean;
+}
+export declare const AttachmentChips: ({ files, onRemove, disabled }: IAttachmentChipsProps) => import("react/jsx-runtime").JSX.Element;
+//# sourceMappingURL=AttachmentChips.d.ts.map

package/dist/components/supportTicket/AttachmentChips.d.ts.map

@@ -0,0 +1 @@
+{"version":3,"file":"AttachmentChips.d.ts","sourceRoot":"","sources":["../../../src/components/supportTicket/AttachmentChips.tsx"],"names":[],"mappings":"AAWA,MAAM,WAAW,qBAAqB;IACpC,KAAK,EAAE,IAAI,EAAE,CAAC;IACd,QAAQ,EAAE,CAAC,KAAK,EAAE,MAAM,KAAK,IAAI,CAAC;IAClC,QAAQ,CAAC,EAAE,OAAO,CAAC;CACpB;AAED,eAAO,MAAM,eAAe,kCAAmC,qBAAqB,4CAgCnF,CAAC"}

package/dist/components/supportTicket/AttachmentChips.js

@@ -0,0 +1,26 @@
+"use strict";
+Object.defineProperty(exports, "__esModule", { value: true });
+exports.AttachmentChips = void 0;
+var jsx_runtime_1 = require("react/jsx-runtime");
+var reqore_1 = require("@qoretechnologies/reqore");
+var react_1 = require("react");
+var AttachmentChips = function (_a) {
+    var files = _a.files, onRemove = _a.onRemove, disabled = _a.disabled;
+    var _b = (0, react_1.useState)([]), thumbnails = _b[0], setThumbnails = _b[1];
+    (0, react_1.useEffect)(function () {
+        var urls = files.map(function (file) {
+            return file.type.startsWith('image/') ? URL.createObjectURL(file) : '';
+        });
+        setThumbnails(urls);
+        return function () { return urls.forEach(function (url) { return url && URL.revokeObjectURL(url); }); };
+    }, [files]);
+    if (!files.length) {
+        return null;
+    }
+    return ((0, jsx_runtime_1.jsx)(reqore_1.ReqoreControlGroup, { wrap: true, gapSize: 'small', verticalAlign: 'center', children: files.map(function (file, index) {
+            var thumbnail = thumbnails[index];
+            return ((0, jsx_runtime_1.jsx)(reqore_1.ReqoreTag, { icon: thumbnail ? undefined : 'AttachmentLine', leftIconProps: thumbnail ? { image: thumbnail } : undefined, label: file.name, size: 'small', onRemoveClick: disabled ? undefined : function () { return onRemove(index); } }, "".concat(file.name, "-").concat(index)));
+        }) }));
+};
+exports.AttachmentChips = AttachmentChips;
+//# sourceMappingURL=AttachmentChips.js.map

package/dist/components/supportTicket/AttachmentChips.js.map

@@ -0,0 +1 @@
+{"version":3,"file":"AttachmentChips.js","sourceRoot":"","sources":["../../../src/components/supportTicket/AttachmentChips.tsx"],"names":[],"mappings":";;;;AAAA,mDAAyE;AACzE,+BAA4C;AAgBrC,IAAM,eAAe,GAAG,UAAC,EAAoD;QAAlD,KAAK,WAAA,EAAE,QAAQ,cAAA,EAAE,QAAQ,cAAA;IACnD,IAAA,KAA8B,IAAA,gBAAQ,EAAW,EAAE,CAAC,EAAnD,UAAU,QAAA,EAAE,aAAa,QAA0B,CAAC;IAE3D,IAAA,iBAAS,EAAC;QACR,IAAM,IAAI,GAAG,KAAK,CAAC,GAAG,CAAC,UAAC,IAAI;YAC1B,OAAA,IAAI,CAAC,IAAI,CAAC,UAAU,CAAC,QAAQ,CAAC,CAAC,CAAC,CAAC,GAAG,CAAC,eAAe,CAAC,IAAI,CAAC,CAAC,CAAC,CAAC,EAAE;QAA/D,CAA+D,CAChE,CAAC;QACF,aAAa,CAAC,IAAI,CAAC,CAAC;QACpB,OAAO,cAAM,OAAA,IAAI,CAAC,OAAO,CAAC,UAAC,GAAG,IAAK,OAAA,GAAG,IAAI,GAAG,CAAC,eAAe,CAAC,GAAG,CAAC,EAA/B,CAA+B,CAAC,EAAtD,CAAsD,CAAC;IACtE,CAAC,EAAE,CAAC,KAAK,CAAC,CAAC,CAAC;IAEZ,IAAI,CAAC,KAAK,CAAC,MAAM,EAAE,CAAC;QAClB,OAAO,IAAI,CAAC;IACd,CAAC;IAED,OAAO,CACL,uBAAC,2BAAkB,IAAC,IAAI,QAAC,OAAO,EAAC,OAAO,EAAC,aAAa,EAAC,QAAQ,YAC5D,KAAK,CAAC,GAAG,CAAC,UAAC,IAAI,EAAE,KAAK;YACrB,IAAM,SAAS,GAAG,UAAU,CAAC,KAAK,CAAC,CAAC;YACpC,OAAO,CACL,uBAAC,kBAAS,IAER,IAAI,EAAE,SAAS,CAAC,CAAC,CAAC,SAAS,CAAC,CAAC,CAAC,gBAAgB,EAC9C,aAAa,EAAE,SAAS,CAAC,CAAC,CAAC,EAAE,KAAK,EAAE,SAAS,EAAE,CAAC,CAAC,CAAC,SAAS,EAC3D,KAAK,EAAE,IAAI,CAAC,IAAI,EAChB,IAAI,EAAC,OAAO,EACZ,aAAa,EAAE,QAAQ,CAAC,CAAC,CAAC,SAAS,CAAC,CAAC,CAAC,cAAM,OAAA,QAAQ,CAAC,KAAK,CAAC,EAAf,CAAe,IALtD,UAAG,IAAI,CAAC,IAAI,cAAI,KAAK,CAAE,CAM5B,CACH,CAAC;QACJ,CAAC,CAAC,GACiB,CACtB,CAAC;AACJ,CAAC,CAAC;AAhCW,QAAA,eAAe,mBAgC1B"}

package/dist/components/supportTicket/InterfaceReferenceTags.d.ts

@@ -0,0 +1,25 @@
+import { TSizes } from '@qoretechnologies/reqore/dist/constants/sizes';
+import { IReqoreIconName } from '@qoretechnologies/reqore/dist/types/icons';
+import { IInterfaceReference } from './meta';
+export interface IInterfaceReferenceTagsProps {
+    references?: IInterfaceReference[];
+    /** Optional leading label, e.g. "References" in a ticket header. Omitted (the
+     *  default) inside the thread, where the chips sit under a message. */
+    label?: string;
+    /** Resolve a per-kind icon. Consumers with their own icon vocabulary (the IDE)
+     *  pass one; when omitted the built-in per-kind default is used. */
+    resolveInterfaceIcon?: (kind: string) => IReqoreIconName;
+    /** Open a referenced interface; chips are static (informational) when omitted —
+     *  e.g. the staff view, which can't reach the customer's instance. */
+    onInterfaceClick?: (reference: IInterfaceReference) => void;
+    size?: TSizes;
+}
+/**
+ * The chips for the Qorus interfaces a ticket or message references, as
+ * `{kind, name}` snapshots. The single renderer for interface references across
+ * every support surface — the ticket header (with a "References" label), the
+ * thread (per message, no label), and the Qonsole card — so a reference looks
+ * identical everywhere. Renders nothing when there are no references.
+ */
+export declare const InterfaceReferenceTags: ({ references, label, resolveInterfaceIcon, onInterfaceClick, size, }: IInterfaceReferenceTagsProps) => import("react/jsx-runtime").JSX.Element;
+//# sourceMappingURL=InterfaceReferenceTags.d.ts.map

package/dist/components/supportTicket/InterfaceReferenceTags.d.ts.map

@@ -0,0 +1 @@
+{"version":3,"file":"InterfaceReferenceTags.d.ts","sourceRoot":"","sources":["../../../src/components/supportTicket/InterfaceReferenceTags.tsx"],"names":[],"mappings":"AACA,OAAO,EAAE,MAAM,EAAE,MAAM,+CAA+C,CAAC;AACvE,OAAO,EAAE,eAAe,EAAE,MAAM,2CAA2C,CAAC;AAC5E,OAAO,EAAwB,mBAAmB,EAAE,MAAM,QAAQ,CAAC;AAEnE,MAAM,WAAW,4BAA4B;IAC3C,UAAU,CAAC,EAAE,mBAAmB,EAAE,CAAC;IACnC;2EACuE;IACvE,KAAK,CAAC,EAAE,MAAM,CAAC;IACf;wEACoE;IACpE,oBAAoB,CAAC,EAAE,CAAC,IAAI,EAAE,MAAM,KAAK,eAAe,CAAC;IACzD;0EACsE;IACtE,gBAAgB,CAAC,EAAE,CAAC,SAAS,EAAE,mBAAmB,KAAK,IAAI,CAAC;IAC5D,IAAI,CAAC,EAAE,MAAM,CAAC;CACf;AAED;;;;;;GAMG;AACH,eAAO,MAAM,sBAAsB,yEAMhC,4BAA4B,4CA6B9B,CAAC"}

package/dist/components/supportTicket/InterfaceReferenceTags.js

@@ -0,0 +1,28 @@
+"use strict";
+Object.defineProperty(exports, "__esModule", { value: true });
+exports.InterfaceReferenceTags = void 0;
+var jsx_runtime_1 = require("react/jsx-runtime");
+var reqore_1 = require("@qoretechnologies/reqore");
+var meta_1 = require("./meta");
+/**
+ * The chips for the Qorus interfaces a ticket or message references, as
+ * `{kind, name}` snapshots. The single renderer for interface references across
+ * every support surface — the ticket header (with a "References" label), the
+ * thread (per message, no label), and the Qonsole card — so a reference looks
+ * identical everywhere. Renders nothing when there are no references.
+ */
+var InterfaceReferenceTags = function (_a) {
+    var references = _a.references, label = _a.label, resolveInterfaceIcon = _a.resolveInterfaceIcon, onInterfaceClick = _a.onInterfaceClick, _b = _a.size, size = _b === void 0 ? 'small' : _b;
+    if (!(references === null || references === void 0 ? void 0 : references.length)) {
+        return null;
+    }
+    var resolveIcon = resolveInterfaceIcon !== null && resolveInterfaceIcon !== void 0 ? resolveInterfaceIcon : meta_1.defaultInterfaceIcon;
+    return ((0, jsx_runtime_1.jsxs)(reqore_1.ReqoreControlGroup, { verticalAlign: 'center', wrap: true, gapSize: 'small', children: [label ? ((0, jsx_runtime_1.jsx)(reqore_1.ReqoreP, { size: 'small', effect: { opacity: 0.6 }, children: label })) : null, references.map(function (reference) {
+                var _a;
+                return ((0, jsx_runtime_1.jsx)(reqore_1.ReqoreTag, { icon: resolveIcon(reference.interface_kind), labelKey: reference.interface_kind, label: reference.interface_name, size: size, tooltip: onInterfaceClick
+                        ? "Open ".concat(reference.interface_kind, " ").concat(reference.interface_name)
+                        : "".concat(reference.interface_kind, ": ").concat(reference.interface_name), onClick: onInterfaceClick ? function () { return onInterfaceClick(reference); } : undefined }, (_a = reference.reference_id) !== null && _a !== void 0 ? _a : "".concat(reference.interface_kind, ":").concat(reference.interface_name)));
+            })] }));
+};
+exports.InterfaceReferenceTags = InterfaceReferenceTags;
+//# sourceMappingURL=InterfaceReferenceTags.js.map

package/dist/components/supportTicket/InterfaceReferenceTags.js.map

@@ -0,0 +1 @@
+{"version":3,"file":"InterfaceReferenceTags.js","sourceRoot":"","sources":["../../../src/components/supportTicket/InterfaceReferenceTags.tsx"],"names":[],"mappings":";;;;AAAA,mDAAkF;AAGlF,+BAAmE;AAgBnE;;;;;;GAMG;AACI,IAAM,sBAAsB,GAAG,UAAC,EAMR;QAL7B,UAAU,gBAAA,EACV,KAAK,WAAA,EACL,oBAAoB,0BAAA,EACpB,gBAAgB,sBAAA,EAChB,YAAc,EAAd,IAAI,mBAAG,OAAO,KAAA;IAEd,IAAI,CAAC,CAAA,UAAU,aAAV,UAAU,uBAAV,UAAU,CAAE,MAAM,CAAA,EAAE,CAAC;QACxB,OAAO,IAAI,CAAC;IACd,CAAC;IACD,IAAM,WAAW,GAAG,oBAAoB,aAApB,oBAAoB,cAApB,oBAAoB,GAAI,2BAAoB,CAAC;IACjE,OAAO,CACL,wBAAC,2BAAkB,IAAC,aAAa,EAAC,QAAQ,EAAC,IAAI,QAAC,OAAO,EAAC,OAAO,aAC5D,KAAK,CAAC,CAAC,CAAC,CACP,uBAAC,gBAAO,IAAC,IAAI,EAAC,OAAO,EAAC,MAAM,EAAE,EAAE,OAAO,EAAE,GAAG,EAAE,YAC3C,KAAK,GACE,CACX,CAAC,CAAC,CAAC,IAAI,EACP,UAAU,CAAC,GAAG,CAAC,UAAC,SAAS;;gBAAK,OAAA,CAC7B,uBAAC,kBAAS,IAER,IAAI,EAAE,WAAW,CAAC,SAAS,CAAC,cAAc,CAAC,EAC3C,QAAQ,EAAE,SAAS,CAAC,cAAc,EAClC,KAAK,EAAE,SAAS,CAAC,cAAc,EAC/B,IAAI,EAAE,IAAI,EACV,OAAO,EACL,gBAAgB;wBACd,CAAC,CAAC,eAAQ,SAAS,CAAC,cAAc,cAAI,SAAS,CAAC,cAAc,CAAE;wBAChE,CAAC,CAAC,UAAG,SAAS,CAAC,cAAc,eAAK,SAAS,CAAC,cAAc,CAAE,EAEhE,OAAO,EAAE,gBAAgB,CAAC,CAAC,CAAC,cAAM,OAAA,gBAAgB,CAAC,SAAS,CAAC,EAA3B,CAA2B,CAAC,CAAC,CAAC,SAAS,IAVpE,MAAA,SAAS,CAAC,YAAY,mCAAI,UAAG,SAAS,CAAC,cAAc,cAAI,SAAS,CAAC,cAAc,CAAE,CAWxF,CACH,CAAA;aAAA,CAAC,IACiB,CACtB,CAAC;AACJ,CAAC,CAAC;AAnCW,QAAA,sBAAsB,0BAmCjC"}

package/dist/components/supportTicket/TicketMetaTags.d.ts

@@ -0,0 +1,24 @@
+import { TSizes } from '@qoretechnologies/reqore/dist/constants/sizes';
+import { TTicketCategory, TTicketPriority, TTicketStatus, TTicketViewerRole } from './meta';
+export interface ITicketMetaTagsProps {
+    /** The three enum values to badge — a full ticket satisfies this structurally. */
+    ticket: {
+        status: TTicketStatus;
+        priority: TTicketPriority;
+        category: TTicketCategory;
+    };
+    /** Picks audience-specific labels (e.g. "Awaiting your reply" vs "Awaiting
+     *  customer"). Omit for the staff / neutral wording. */
+    viewerRole?: TTicketViewerRole;
+    size?: TSizes;
+    /** Hide the category tag (e.g. in a dense list row). */
+    hideCategory?: boolean;
+}
+/**
+ * The status / priority / category badge row for a ticket — the single place the
+ * three enum vocabularies (`../supportTicket/meta`) turn into Reqore tags, so the
+ * customer list, the staff queue, the detail header and the Qonsole card all read
+ * identically. Each tag's label, intent and icon come from the shared meta maps.
+ */
+export declare const TicketMetaTags: ({ ticket, viewerRole, size, hideCategory, }: ITicketMetaTagsProps) => import("react/jsx-runtime").JSX.Element;
+//# sourceMappingURL=TicketMetaTags.d.ts.map

package/dist/components/supportTicket/TicketMetaTags.d.ts.map

@@ -0,0 +1 @@
+{"version":3,"file":"TicketMetaTags.d.ts","sourceRoot":"","sources":["../../../src/components/supportTicket/TicketMetaTags.tsx"],"names":[],"mappings":"AACA,OAAO,EAAE,MAAM,EAAE,MAAM,+CAA+C,CAAC;AACvE,OAAO,EAKL,eAAe,EACf,eAAe,EACf,aAAa,EACb,iBAAiB,EAClB,MAAM,QAAQ,CAAC;AAEhB,MAAM,WAAW,oBAAoB;IACnC,kFAAkF;IAClF,MAAM,EAAE;QACN,MAAM,EAAE,aAAa,CAAC;QACtB,QAAQ,EAAE,eAAe,CAAC;QAC1B,QAAQ,EAAE,eAAe,CAAC;KAC3B,CAAC;IACF;4DACwD;IACxD,UAAU,CAAC,EAAE,iBAAiB,CAAC;IAC/B,IAAI,CAAC,EAAE,MAAM,CAAC;IACd,wDAAwD;IACxD,YAAY,CAAC,EAAE,OAAO,CAAC;CACxB;AAED;;;;;GAKG;AACH,eAAO,MAAM,cAAc,gDAKxB,oBAAoB,4CAkBtB,CAAC"}

package/dist/components/supportTicket/TicketMetaTags.js

@@ -0,0 +1,21 @@
+"use strict";
+Object.defineProperty(exports, "__esModule", { value: true });
+exports.TicketMetaTags = void 0;
+var jsx_runtime_1 = require("react/jsx-runtime");
+var reqore_1 = require("@qoretechnologies/reqore");
+var meta_1 = require("./meta");
+/**
+ * The status / priority / category badge row for a ticket — the single place the
+ * three enum vocabularies (`../supportTicket/meta`) turn into Reqore tags, so the
+ * customer list, the staff queue, the detail header and the Qonsole card all read
+ * identically. Each tag's label, intent and icon come from the shared meta maps.
+ */
+var TicketMetaTags = function (_a) {
+    var ticket = _a.ticket, viewerRole = _a.viewerRole, _b = _a.size, size = _b === void 0 ? 'small' : _b, hideCategory = _a.hideCategory;
+    var status = meta_1.TICKET_STATUS_META[ticket.status];
+    var priority = meta_1.TICKET_PRIORITY_META[ticket.priority];
+    var category = meta_1.TICKET_CATEGORY_META[ticket.category];
+    return ((0, jsx_runtime_1.jsxs)(reqore_1.ReqoreControlGroup, { size: size, wrap: true, children: [(0, jsx_runtime_1.jsx)(reqore_1.ReqoreTag, { icon: status.icon, intent: status.intent, label: (0, meta_1.ticketStatusLabel)(ticket.status, viewerRole), size: size, effect: { weight: 'bold' } }), (0, jsx_runtime_1.jsx)(reqore_1.ReqoreTag, { icon: priority.icon, intent: priority.intent, label: priority.label, size: size }), !hideCategory && (0, jsx_runtime_1.jsx)(reqore_1.ReqoreTag, { icon: category.icon, label: category.label, size: size })] }));
+};
+exports.TicketMetaTags = TicketMetaTags;
+//# sourceMappingURL=TicketMetaTags.js.map

package/dist/components/supportTicket/TicketMetaTags.js.map

@@ -0,0 +1 @@
+{"version":3,"file":"TicketMetaTags.js","sourceRoot":"","sources":["../../../src/components/supportTicket/TicketMetaTags.tsx"],"names":[],"mappings":";;;;AAAA,mDAAyE;AAEzE,+BASgB;AAiBhB;;;;;GAKG;AACI,IAAM,cAAc,GAAG,UAAC,EAKR;QAJrB,MAAM,YAAA,EACN,UAAU,gBAAA,EACV,YAAc,EAAd,IAAI,mBAAG,OAAO,KAAA,EACd,YAAY,kBAAA;IAEZ,IAAM,MAAM,GAAG,yBAAkB,CAAC,MAAM,CAAC,MAAM,CAAC,CAAC;IACjD,IAAM,QAAQ,GAAG,2BAAoB,CAAC,MAAM,CAAC,QAAQ,CAAC,CAAC;IACvD,IAAM,QAAQ,GAAG,2BAAoB,CAAC,MAAM,CAAC,QAAQ,CAAC,CAAC;IAEvD,OAAO,CACL,wBAAC,2BAAkB,IAAC,IAAI,EAAE,IAAI,EAAE,IAAI,mBAClC,uBAAC,kBAAS,IACR,IAAI,EAAE,MAAM,CAAC,IAAI,EACjB,MAAM,EAAE,MAAM,CAAC,MAAM,EACrB,KAAK,EAAE,IAAA,wBAAiB,EAAC,MAAM,CAAC,MAAM,EAAE,UAAU,CAAC,EACnD,IAAI,EAAE,IAAI,EACV,MAAM,EAAE,EAAE,MAAM,EAAE,MAAM,EAAE,GAC1B,EACF,uBAAC,kBAAS,IAAC,IAAI,EAAE,QAAQ,CAAC,IAAI,EAAE,MAAM,EAAE,QAAQ,CAAC,MAAM,EAAE,KAAK,EAAE,QAAQ,CAAC,KAAK,EAAE,IAAI,EAAE,IAAI,GAAI,EAC7F,CAAC,YAAY,IAAI,uBAAC,kBAAS,IAAC,IAAI,EAAE,QAAQ,CAAC,IAAI,EAAE,KAAK,EAAE,QAAQ,CAAC,KAAK,EAAE,IAAI,EAAE,IAAI,GAAI,IACpE,CACtB,CAAC;AACJ,CAAC,CAAC;AAvBW,QAAA,cAAc,kBAuBzB"}

package/dist/components/supportTicket/TicketReplyBox.d.ts

@@ -0,0 +1,59 @@
+import { ReqoreDropdown } from '@qoretechnologies/reqore';
+import { ComponentProps, ReactNode } from 'react';
+import { IAttachmentUpload } from './meta';
+/** The exact `items` shape ReqoreDropdown accepts — no import-path guessing. */
+type TAttachMenuItems = NonNullable<ComponentProps<typeof ReqoreDropdown>['items']>;
+export interface ITicketReplyBoxProps {
+    /** Send the composed message. `internal` is only ever true when
+     *  `allowInternalNote` is set (the staff surface). */
+    onSend: (body: string, options: {
+        internal: boolean;
+        attachments?: IAttachmentUpload[];
+    }) => void | Promise<void>;
+    /** File → base64 upload conversion; defaults to the shared `fileToAttachment`. */
+    fileToAttachment?: (file: File) => Promise<IAttachmentUpload>;
+    /** the send round-trip is in flight */
+    sending?: boolean;
+    /** the ticket can't be replied to (e.g. closed) — renders a notice instead */
+    disabled?: boolean;
+    disabledReason?: string;
+    /** placeholder text. (A function is called with `false` — there is no live
+     *  internal-note mode any more; the mode is chosen at send time.) */
+    placeholder?: string | ((internal: boolean) => string);
+    /** send labels; a function is called with `false` for the primary "Send reply"
+     *  and `true` for the "Add internal note" split-menu item. Defaults to
+     *  "Send reply" / "Add internal note". */
+    sendLabel?: string | ((internal: boolean) => string);
+    /** Staff surface: split the send button so it also offers "Add internal note"
+     *  (customer composers omit it and just send a reply). */
+    allowInternalNote?: boolean;
+    /** Extra attach-menu entries beyond "Upload files" — e.g. the IDE's screenshot /
+     *  region capture, which need IDE-only capabilities. Receives the composer's
+     *  `addFiles` so an item can stage the file(s) it produces. With any entry the
+     *  attach control becomes a dropdown; otherwise it's a plain button. */
+    attachMenuItems?: (addFiles: (files: File[]) => void) => TAttachMenuItems;
+    /** Extra footer controls left of the send button — e.g. the IDE's
+     *  reference-interfaces toggle. */
+    footerActions?: ReactNode;
+    /** Rendered below the textarea — e.g. the IDE's interface-reference picker. */
+    belowInput?: ReactNode;
+}
+/**
+ * The shared ticket reply composer core: a markdown textarea, staged file chips
+ * (with image thumbnails), an attach control, and a send button — presentational,
+ * with the parent owning the send round-trip and busy/disabled state. On the staff
+ * surface (`allowInternalNote`) the send button splits: the primary posts a public
+ * reply and a caret offers "Add internal note", so the mode is chosen at send time
+ * instead of held in a toggle that's easy to misread. A closed ticket renders a
+ * muted notice.
+ *
+ * App-specific affordances are injected through slots rather than baked in, so
+ * the IDE-only bits (screenshot / region capture, clipboard paste, the
+ * interface-reference picker — all of which need IDE helpers or the customer's
+ * instance) stay in qorus-ide: `attachMenuItems` adds to the attach menu,
+ * `belowInput` hosts the reference picker, `footerActions` adds footer buttons,
+ * and `onPaste` handles clipboard images.
+ */
+export declare const TicketReplyBox: ({ onSend, fileToAttachment, sending, disabled, disabledReason, placeholder, sendLabel, allowInternalNote, attachMenuItems, footerActions, belowInput, }: ITicketReplyBoxProps) => import("react/jsx-runtime").JSX.Element;
+export {};
+//# sourceMappingURL=TicketReplyBox.d.ts.map

package/dist/components/supportTicket/TicketReplyBox.d.ts.map

@@ -0,0 +1 @@
+{"version":3,"file":"TicketReplyBox.d.ts","sourceRoot":"","sources":["../../../src/components/supportTicket/TicketReplyBox.tsx"],"names":[],"mappings":"AAAA,OAAO,EAGL,cAAc,EAGf,MAAM,0BAA0B,CAAC;AAClC,OAAO,EAAE,cAAc,EAAE,SAAS,EAAoB,MAAM,OAAO,CAAC;AAGpE,OAAO,EAAE,iBAAiB,EAAE,MAAM,QAAQ,CAAC;AAE3C,gFAAgF;AAChF,KAAK,gBAAgB,GAAG,WAAW,CAAC,cAAc,CAAC,OAAO,cAAc,CAAC,CAAC,OAAO,CAAC,CAAC,CAAC;AAEpF,MAAM,WAAW,oBAAoB;IACnC;0DACsD;IACtD,MAAM,EAAE,CACN,IAAI,EAAE,MAAM,EACZ,OAAO,EAAE;QAAE,QAAQ,EAAE,OAAO,CAAC;QAAC,WAAW,CAAC,EAAE,iBAAiB,EAAE,CAAA;KAAE,KAC9D,IAAI,GAAG,OAAO,CAAC,IAAI,CAAC,CAAC;IAC1B,kFAAkF;IAClF,gBAAgB,CAAC,EAAE,CAAC,IAAI,EAAE,IAAI,KAAK,OAAO,CAAC,iBAAiB,CAAC,CAAC;IAC9D,uCAAuC;IACvC,OAAO,CAAC,EAAE,OAAO,CAAC;IAClB,8EAA8E;IAC9E,QAAQ,CAAC,EAAE,OAAO,CAAC;IACnB,cAAc,CAAC,EAAE,MAAM,CAAC;IACxB;yEACqE;IACrE,WAAW,CAAC,EAAE,MAAM,GAAG,CAAC,CAAC,QAAQ,EAAE,OAAO,KAAK,MAAM,CAAC,CAAC;IACvD;;8CAE0C;IAC1C,SAAS,CAAC,EAAE,MAAM,GAAG,CAAC,CAAC,QAAQ,EAAE,OAAO,KAAK,MAAM,CAAC,CAAC;IACrD;8DAC0D;IAC1D,iBAAiB,CAAC,EAAE,OAAO,CAAC;IAC5B;;;4EAGwE;IACxE,eAAe,CAAC,EAAE,CAAC,QAAQ,EAAE,CAAC,KAAK,EAAE,IAAI,EAAE,KAAK,IAAI,KAAK,gBAAgB,CAAC;IAC1E;uCACmC;IACnC,aAAa,CAAC,EAAE,SAAS,CAAC;IAC1B,+EAA+E;IAC/E,UAAU,CAAC,EAAE,SAAS,CAAC;CACxB;AAiBD;;;;;;;;;;;;;;;GAeG;AACH,eAAO,MAAM,cAAc,4JAYxB,oBAAoB,4CA4JtB,CAAC"}

package/dist/components/supportTicket/TicketReplyBox.js

@@ -0,0 +1,169 @@
+"use strict";
+var __awaiter = (this && this.__awaiter) || function (thisArg, _arguments, P, generator) {
+    function adopt(value) { return value instanceof P ? value : new P(function (resolve) { resolve(value); }); }
+    return new (P || (P = Promise))(function (resolve, reject) {
+        function fulfilled(value) { try { step(generator.next(value)); } catch (e) { reject(e); } }
+        function rejected(value) { try { step(generator["throw"](value)); } catch (e) { reject(e); } }
+        function step(result) { result.done ? resolve(result.value) : adopt(result.value).then(fulfilled, rejected); }
+        step((generator = generator.apply(thisArg, _arguments || [])).next());
+    });
+};
+var __generator = (this && this.__generator) || function (thisArg, body) {
+    var _ = { label: 0, sent: function() { if (t[0] & 1) throw t[1]; return t[1]; }, trys: [], ops: [] }, f, y, t, g;
+    return g = { next: verb(0), "throw": verb(1), "return": verb(2) }, typeof Symbol === "function" && (g[Symbol.iterator] = function() { return this; }), g;
+    function verb(n) { return function (v) { return step([n, v]); }; }
+    function step(op) {
+        if (f) throw new TypeError("Generator is already executing.");
+        while (g && (g = 0, op[0] && (_ = 0)), _) try {
+            if (f = 1, y && (t = op[0] & 2 ? y["return"] : op[0] ? y["throw"] || ((t = y["return"]) && t.call(y), 0) : y.next) && !(t = t.call(y, op[1])).done) return t;
+            if (y = 0, t) op = [op[0] & 2, t.value];
+            switch (op[0]) {
+                case 0: case 1: t = op; break;
+                case 4: _.label++; return { value: op[1], done: false };
+                case 5: _.label++; y = op[1]; op = [0]; continue;
+                case 7: op = _.ops.pop(); _.trys.pop(); continue;
+                default:
+                    if (!(t = _.trys, t = t.length > 0 && t[t.length - 1]) && (op[0] === 6 || op[0] === 2)) { _ = 0; continue; }
+                    if (op[0] === 3 && (!t || (op[1] > t[0] && op[1] < t[3]))) { _.label = op[1]; break; }
+                    if (op[0] === 6 && _.label < t[1]) { _.label = t[1]; t = op; break; }
+                    if (t && _.label < t[2]) { _.label = t[2]; _.ops.push(op); break; }
+                    if (t[2]) _.ops.pop();
+                    _.trys.pop(); continue;
+            }
+            op = body.call(thisArg, _);
+        } catch (e) { op = [6, e]; y = 0; } finally { f = t = 0; }
+        if (op[0] & 5) throw op[1]; return { value: op[0] ? op[1] : void 0, done: true };
+    }
+};
+var __spreadArray = (this && this.__spreadArray) || function (to, from, pack) {
+    if (pack || arguments.length === 2) for (var i = 0, l = from.length, ar; i < l; i++) {
+        if (ar || !(i in from)) {
+            if (!ar) ar = Array.prototype.slice.call(from, 0, i);
+            ar[i] = from[i];
+        }
+    }
+    return to.concat(ar || Array.prototype.slice.call(from));
+};
+Object.defineProperty(exports, "__esModule", { value: true });
+exports.TicketReplyBox = void 0;
+var jsx_runtime_1 = require("react/jsx-runtime");
+var reqore_1 = require("@qoretechnologies/reqore");
+var react_1 = require("react");
+var AttachmentChips_1 = require("./AttachmentChips");
+var fileToAttachment_1 = require("./fileToAttachment");
+/** Image files pasted from the clipboard (a screenshot, a copied image) — the
+ *  generic bits, so pasting to attach works on every composer without an IDE dep. */
+var clipboardImages = function (event) {
+    var _a, _b;
+    var images = [];
+    for (var _i = 0, _c = Array.from((_b = (_a = event.clipboardData) === null || _a === void 0 ? void 0 : _a.items) !== null && _b !== void 0 ? _b : []); _i < _c.length; _i++) {
+        var item = _c[_i];
+        if (item.kind === 'file' && item.type.startsWith('image/')) {
+            var file = item.getAsFile();
+            if (file) {
+                images.push(file);
+            }
+        }
+    }
+    return images;
+};
+/**
+ * The shared ticket reply composer core: a markdown textarea, staged file chips
+ * (with image thumbnails), an attach control, and a send button — presentational,
+ * with the parent owning the send round-trip and busy/disabled state. On the staff
+ * surface (`allowInternalNote`) the send button splits: the primary posts a public
+ * reply and a caret offers "Add internal note", so the mode is chosen at send time
+ * instead of held in a toggle that's easy to misread. A closed ticket renders a
+ * muted notice.
+ *
+ * App-specific affordances are injected through slots rather than baked in, so
+ * the IDE-only bits (screenshot / region capture, clipboard paste, the
+ * interface-reference picker — all of which need IDE helpers or the customer's
+ * instance) stay in qorus-ide: `attachMenuItems` adds to the attach menu,
+ * `belowInput` hosts the reference picker, `footerActions` adds footer buttons,
+ * and `onPaste` handles clipboard images.
+ */
+var TicketReplyBox = function (_a) {
+    var onSend = _a.onSend, _b = _a.fileToAttachment, fileToAttachment = _b === void 0 ? fileToAttachment_1.fileToAttachment : _b, sending = _a.sending, disabled = _a.disabled, _c = _a.disabledReason, disabledReason = _c === void 0 ? 'This ticket is closed. Open a new ticket to continue the conversation.' : _c, _d = _a.placeholder, placeholder = _d === void 0 ? 'Write a reply…' : _d, sendLabel = _a.sendLabel, allowInternalNote = _a.allowInternalNote, attachMenuItems = _a.attachMenuItems, footerActions = _a.footerActions, belowInput = _a.belowInput;
+    var _e = (0, react_1.useState)(''), body = _e[0], setBody = _e[1];
+    var _f = (0, react_1.useState)([]), files = _f[0], setFiles = _f[1];
+    var fileInput = (0, react_1.useRef)(null);
+    if (disabled) {
+        return ((0, jsx_runtime_1.jsx)(reqore_1.ReqoreMessage, { intent: 'muted', icon: 'LockLine', size: 'small', flat: true, children: disabledReason }));
+    }
+    var canSend = !!body.trim() && !sending;
+    var resolvedPlaceholder = typeof placeholder === 'function' ? placeholder(false) : placeholder;
+    // Label for a given send mode: `false` = public reply, `true` = internal note.
+    var labelFor = function (note) {
+        return sendLabel !== undefined
+            ? typeof sendLabel === 'function'
+                ? sendLabel(note)
+                : sendLabel
+            : note
+                ? 'Add internal note'
+                : 'Send reply';
+    };
+    var addFiles = function (incoming) {
+        if (incoming.length) {
+            setFiles(function (prev) { return __spreadArray(__spreadArray([], prev, true), incoming, true); });
+        }
+    };
+    var handlePaste = function (event) {
+        var images = clipboardImages(event);
+        if (images.length) {
+            event.preventDefault();
+            addFiles(images);
+        }
+    };
+    var extraAttachItems = attachMenuItems ? attachMenuItems(addFiles) : [];
+    var handleSend = function (internal) { return __awaiter(void 0, void 0, void 0, function () {
+        var attachments, _a;
+        return __generator(this, function (_b) {
+            switch (_b.label) {
+                case 0:
+                    if (!body.trim()) {
+                        return [2 /*return*/];
+                    }
+                    if (!files.length) return [3 /*break*/, 2];
+                    return [4 /*yield*/, Promise.all(files.map(fileToAttachment))];
+                case 1:
+                    _a = _b.sent();
+                    return [3 /*break*/, 3];
+                case 2:
+                    _a = undefined;
+                    _b.label = 3;
+                case 3:
+                    attachments = _a;
+                    return [4 /*yield*/, onSend(body.trim(), { internal: internal, attachments: attachments })];
+                case 4:
+                    _b.sent();
+                    // only reached when onSend resolves — a thrown error keeps the draft + files
+                    setBody('');
+                    setFiles([]);
+                    return [2 /*return*/];
+            }
+        });
+    }); };
+    return ((0, jsx_runtime_1.jsxs)(reqore_1.ReqoreControlGroup, { vertical: true, fluid: true, gapSize: 'small', onPaste: handlePaste, children: [(0, jsx_runtime_1.jsxs)(reqore_1.ReqoreControlGroup, { fluid: true, verticalAlign: 'flex-end', gapSize: 'small', children: [(0, jsx_runtime_1.jsx)(reqore_1.ReqoreTextarea, { value: body, scaleWithContent: true, fluid: true, placeholder: resolvedPlaceholder, disabled: sending, onChange: function (e) { return setBody(e.target.value); } }), extraAttachItems.length ? ((0, jsx_runtime_1.jsx)(reqore_1.ReqoreDropdown, { icon: 'AttachmentLine', minimal: true, flat: true, disabled: sending, tooltip: 'Attach', items: __spreadArray([
+                            { label: 'Upload files', icon: 'Upload2Line', onClick: function () { var _a; return (_a = fileInput.current) === null || _a === void 0 ? void 0 : _a.click(); } }
+                        ], extraAttachItems, true) })) : ((0, jsx_runtime_1.jsx)(reqore_1.ReqoreButton, { icon: 'AttachmentLine', minimal: true, flat: true, disabled: sending, tooltip: 'Attach files', onClick: function () { var _a; return (_a = fileInput.current) === null || _a === void 0 ? void 0 : _a.click(); } })), footerActions, allowInternalNote ? ((0, jsx_runtime_1.jsxs)(reqore_1.ReqoreControlGroup, { stack: true, fixed: true, children: [(0, jsx_runtime_1.jsx)(reqore_1.ReqoreButton, { icon: 'SendPlane2Line', intent: 'info', disabled: !canSend, loading: sending, onClick: function () { return handleSend(false); }, children: labelFor(false) }), (0, jsx_runtime_1.jsx)(reqore_1.ReqoreDropdown, { className: 'ticket-send-more', icon: 'ArrowDownSLine', intent: 'info', disabled: !canSend, tooltip: 'More send options', items: [
+                                    {
+                                        label: labelFor(false),
+                                        icon: 'SendPlane2Line',
+                                        onClick: function () { return handleSend(false); },
+                                    },
+                                    {
+                                        label: labelFor(true),
+                                        icon: 'StickyNoteLine',
+                                        intent: 'warning',
+                                        onClick: function () { return handleSend(true); },
+                                    },
+                                ] })] })) : ((0, jsx_runtime_1.jsx)(reqore_1.ReqoreButton, { icon: 'SendPlane2Line', intent: 'info', disabled: !canSend, loading: sending, onClick: function () { return handleSend(false); }, fixed: true, children: labelFor(false) }))] }), (0, jsx_runtime_1.jsx)(AttachmentChips_1.AttachmentChips, { files: files, onRemove: function (index) { return setFiles(function (prev) { return prev.filter(function (_, j) { return j !== index; }); }); }, disabled: sending }), belowInput, (0, jsx_runtime_1.jsx)("input", { ref: fileInput, type: 'file', multiple: true, style: { display: 'none' }, onChange: function (e) {
+                    if (e.target.files) {
+                        addFiles(Array.from(e.target.files));
+                    }
+                    e.target.value = '';
+                } })] }));
+};
+exports.TicketReplyBox = TicketReplyBox;
+//# sourceMappingURL=TicketReplyBox.js.map

package/dist/components/supportTicket/TicketReplyBox.js.map

@@ -0,0 +1 @@
+{"version":3,"file":"TicketReplyBox.js","sourceRoot":"","sources":["../../../src/components/supportTicket/TicketReplyBox.tsx"],"names":[],"mappings":";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;AAAA,mDAMkC;AAClC,+BAAoE;AACpE,qDAAoD;AACpD,uDAAiF;AA0CjF;qFACqF;AACrF,IAAM,eAAe,GAAG,UAAC,KAA2B;;IAClD,IAAM,MAAM,GAAW,EAAE,CAAC;IAC1B,KAAmB,UAA4C,EAA5C,KAAA,KAAK,CAAC,IAAI,CAAC,MAAA,MAAA,KAAK,CAAC,aAAa,0CAAE,KAAK,mCAAI,EAAE,CAAC,EAA5C,cAA4C,EAA5C,IAA4C,EAAE,CAAC;QAA7D,IAAM,IAAI,SAAA;QACb,IAAI,IAAI,CAAC,IAAI,KAAK,MAAM,IAAI,IAAI,CAAC,IAAI,CAAC,UAAU,CAAC,QAAQ,CAAC,EAAE,CAAC;YAC3D,IAAM,IAAI,GAAG,IAAI,CAAC,SAAS,EAAE,CAAC;YAC9B,IAAI,IAAI,EAAE,CAAC;gBACT,MAAM,CAAC,IAAI,CAAC,IAAI,CAAC,CAAC;YACpB,CAAC;QACH,CAAC;IACH,CAAC;IACD,OAAO,MAAM,CAAC;AAChB,CAAC,CAAC;AAEF;;;;;;;;;;;;;;;GAeG;AACI,IAAM,cAAc,GAAG,UAAC,EAYR;QAXrB,MAAM,YAAA,EACN,wBAA0C,EAA1C,gBAAgB,mBAAG,mCAAuB,KAAA,EAC1C,OAAO,aAAA,EACP,QAAQ,cAAA,EACR,sBAAyF,EAAzF,cAAc,mBAAG,wEAAwE,KAAA,EACzF,mBAA8B,EAA9B,WAAW,mBAAG,gBAAgB,KAAA,EAC9B,SAAS,eAAA,EACT,iBAAiB,uBAAA,EACjB,eAAe,qBAAA,EACf,aAAa,mBAAA,EACb,UAAU,gBAAA;IAEJ,IAAA,KAAkB,IAAA,gBAAQ,EAAC,EAAE,CAAC,EAA7B,IAAI,QAAA,EAAE,OAAO,QAAgB,CAAC;IAC/B,IAAA,KAAoB,IAAA,gBAAQ,EAAS,EAAE,CAAC,EAAvC,KAAK,QAAA,EAAE,QAAQ,QAAwB,CAAC;IAC/C,IAAM,SAAS,GAAG,IAAA,cAAM,EAAmB,IAAI,CAAC,CAAC;IAEjD,IAAI,QAAQ,EAAE,CAAC;QACb,OAAO,CACL,uBAAC,sBAAa,IAAC,MAAM,EAAC,OAAO,EAAC,IAAI,EAAC,UAAU,EAAC,IAAI,EAAC,OAAO,EAAC,IAAI,kBAC5D,cAAc,GACD,CACjB,CAAC;IACJ,CAAC;IAED,IAAM,OAAO,GAAG,CAAC,CAAC,IAAI,CAAC,IAAI,EAAE,IAAI,CAAC,OAAO,CAAC;IAC1C,IAAM,mBAAmB,GACvB,OAAO,WAAW,KAAK,UAAU,CAAC,CAAC,CAAC,WAAW,CAAC,KAAK,CAAC,CAAC,CAAC,CAAC,WAAW,CAAC;IACvE,+EAA+E;IAC/E,IAAM,QAAQ,GAAG,UAAC,IAAa;QAC7B,OAAA,SAAS,KAAK,SAAS;YACrB,CAAC,CAAC,OAAO,SAAS,KAAK,UAAU;gBAC/B,CAAC,CAAC,SAAS,CAAC,IAAI,CAAC;gBACjB,CAAC,CAAC,SAAS;YACb,CAAC,CAAC,IAAI;gBACJ,CAAC,CAAC,mBAAmB;gBACrB,CAAC,CAAC,YAAY;IANlB,CAMkB,CAAC;IAErB,IAAM,QAAQ,GAAG,UAAC,QAAgB;QAChC,IAAI,QAAQ,CAAC,MAAM,EAAE,CAAC;YACpB,QAAQ,CAAC,UAAC,IAAI,IAAK,uCAAI,IAAI,SAAK,QAAQ,SAArB,CAAsB,CAAC,CAAC;QAC7C,CAAC;IACH,CAAC,CAAC;IAEF,IAAM,WAAW,GAAG,UAAC,KAA2B;QAC9C,IAAM,MAAM,GAAG,eAAe,CAAC,KAAK,CAAC,CAAC;QACtC,IAAI,MAAM,CAAC,MAAM,EAAE,CAAC;YAClB,KAAK,CAAC,cAAc,EAAE,CAAC;YACvB,QAAQ,CAAC,MAAM,CAAC,CAAC;QACnB,CAAC;IACH,CAAC,CAAC;IAEF,IAAM,gBAAgB,GAAG,eAAe,CAAC,CAAC,CAAC,eAAe,CAAC,QAAQ,CAAC,CAAC,CAAC,CAAC,EAAE,CAAC;IAE1E,IAAM,UAAU,GAAG,UAAO,QAAiB;;;;;oBACzC,IAAI,CAAC,IAAI,CAAC,IAAI,EAAE,EAAE,CAAC;wBACjB,sBAAO;oBACT,CAAC;yBACmB,KAAK,CAAC,MAAM,EAAZ,wBAAY;oBAC5B,qBAAM,OAAO,CAAC,GAAG,CAAC,KAAK,CAAC,GAAG,CAAC,gBAAgB,CAAC,CAAC,EAAA;;oBAA9C,KAAA,SAA8C,CAAA;;;oBAC9C,KAAA,SAAS,CAAA;;;oBAFP,WAAW,KAEJ;oBACb,qBAAM,MAAM,CAAC,IAAI,CAAC,IAAI,EAAE,EAAE,EAAE,QAAQ,UAAA,EAAE,WAAW,aAAA,EAAE,CAAC,EAAA;;oBAApD,SAAoD,CAAC;oBACrD,6EAA6E;oBAC7E,OAAO,CAAC,EAAE,CAAC,CAAC;oBACZ,QAAQ,CAAC,EAAE,CAAC,CAAC;;;;SACd,CAAC;IAEF,OAAO,CACL,wBAAC,2BAAkB,IAAC,QAAQ,QAAC,KAAK,QAAC,OAAO,EAAC,OAAO,EAAC,OAAO,EAAE,WAAW,aAGrE,wBAAC,2BAAkB,IAAC,KAAK,QAAC,aAAa,EAAC,UAAU,EAAC,OAAO,EAAC,OAAO,aAChE,uBAAC,uBAAc,IACb,KAAK,EAAE,IAAI,EACX,gBAAgB,QAChB,KAAK,QACL,WAAW,EAAE,mBAAmB,EAChC,QAAQ,EAAE,OAAO,EACjB,QAAQ,EAAE,UAAC,CAAyC,IAAK,OAAA,OAAO,CAAC,CAAC,CAAC,MAAM,CAAC,KAAK,CAAC,EAAvB,CAAuB,GAChF,EACD,gBAAgB,CAAC,MAAM,CAAC,CAAC,CAAC,CACzB,uBAAC,uBAAc,IACb,IAAI,EAAC,gBAAgB,EACrB,OAAO,QACP,IAAI,QACJ,QAAQ,EAAE,OAAO,EACjB,OAAO,EAAC,QAAQ,EAChB,KAAK;4BACH,EAAE,KAAK,EAAE,cAAc,EAAE,IAAI,EAAE,aAAa,EAAE,OAAO,EAAE,sBAAM,OAAA,MAAA,SAAS,CAAC,OAAO,0CAAE,KAAK,EAAE,CAAA,EAAA,EAAE;2BACtF,gBAAgB,UAErB,CACH,CAAC,CAAC,CAAC,CACF,uBAAC,qBAAY,IACX,IAAI,EAAC,gBAAgB,EACrB,OAAO,QACP,IAAI,QACJ,QAAQ,EAAE,OAAO,EACjB,OAAO,EAAC,cAAc,EACtB,OAAO,EAAE,sBAAM,OAAA,MAAA,SAAS,CAAC,OAAO,0CAAE,KAAK,EAAE,CAAA,EAAA,GACzC,CACH,EACA,aAAa,EACb,iBAAiB,CAAC,CAAC,CAAC,CACnB,wBAAC,2BAAkB,IAAC,KAAK,QAAC,KAAK,mBAC7B,uBAAC,qBAAY,IACX,IAAI,EAAC,gBAAgB,EACrB,MAAM,EAAC,MAAM,EACb,QAAQ,EAAE,CAAC,OAAO,EAClB,OAAO,EAAE,OAAO,EAChB,OAAO,EAAE,cAAM,OAAA,UAAU,CAAC,KAAK,CAAC,EAAjB,CAAiB,YAE/B,QAAQ,CAAC,KAAK,CAAC,GACH,EACf,uBAAC,uBAAc,IACb,SAAS,EAAC,kBAAkB,EAC5B,IAAI,EAAC,gBAAgB,EACrB,MAAM,EAAC,MAAM,EACb,QAAQ,EAAE,CAAC,OAAO,EAClB,OAAO,EAAC,mBAAmB,EAC3B,KAAK,EAAE;oCACL;wCACE,KAAK,EAAE,QAAQ,CAAC,KAAK,CAAC;wCACtB,IAAI,EAAE,gBAAgB;wCACtB,OAAO,EAAE,cAAM,OAAA,UAAU,CAAC,KAAK,CAAC,EAAjB,CAAiB;qCACjC;oCACD;wCACE,KAAK,EAAE,QAAQ,CAAC,IAAI,CAAC;wCACrB,IAAI,EAAE,gBAAgB;wCACtB,MAAM,EAAE,SAAS;wCACjB,OAAO,EAAE,cAAM,OAAA,UAAU,CAAC,IAAI,CAAC,EAAhB,CAAgB;qCAChC;iCACF,GACD,IACiB,CACtB,CAAC,CAAC,CAAC,CACF,uBAAC,qBAAY,IACX,IAAI,EAAC,gBAAgB,EACrB,MAAM,EAAC,MAAM,EACb,QAAQ,EAAE,CAAC,OAAO,EAClB,OAAO,EAAE,OAAO,EAChB,OAAO,EAAE,cAAM,OAAA,UAAU,CAAC,KAAK,CAAC,EAAjB,CAAiB,EAChC,KAAK,kBAEJ,QAAQ,CAAC,KAAK,CAAC,GACH,CAChB,IACkB,EACrB,uBAAC,iCAAe,IACd,KAAK,EAAE,KAAK,EACZ,QAAQ,EAAE,UAAC,KAAK,IAAK,OAAA,QAAQ,CAAC,UAAC,IAAI,IAAK,OAAA,IAAI,CAAC,MAAM,CAAC,UAAC,CAAC,EAAE,CAAC,IAAK,OAAA,CAAC,KAAK,KAAK,EAAX,CAAW,CAAC,EAAlC,CAAkC,CAAC,EAAtD,CAAsD,EAC3E,QAAQ,EAAE,OAAO,GACjB,EACD,UAAU,EACX,kCACE,GAAG,EAAE,SAAS,EACd,IAAI,EAAC,MAAM,EACX,QAAQ,QACR,KAAK,EAAE,EAAE,OAAO,EAAE,MAAM,EAAE,EAC1B,QAAQ,EAAE,UAAC,CAAC;oBACV,IAAI,CAAC,CAAC,MAAM,CAAC,KAAK,EAAE,CAAC;wBACnB,QAAQ,CAAC,KAAK,CAAC,IAAI,CAAC,CAAC,CAAC,MAAM,CAAC,KAAK,CAAC,CAAC,CAAC;oBACvC,CAAC;oBACD,CAAC,CAAC,MAAM,CAAC,KAAK,GAAG,EAAE,CAAC;gBACtB,CAAC,GACD,IACiB,CACtB,CAAC;AACJ,CAAC,CAAC;AAxKW,QAAA,cAAc,kBAwKzB"}

package/dist/components/supportTicket/fileToAttachment.d.ts

@@ -0,0 +1,9 @@
+import { IAttachmentUpload } from './meta';
+/**
+ * Read a picked `File` into the inline base64 upload shape the support API expects
+ * (the SaaS plane accepts attachments as base64 on the create/reply payload, with
+ * no separate multipart upload). Shared by every composer so the customer and
+ * staff surfaces encode files identically.
+ */
+export declare const fileToAttachment: (file: File) => Promise<IAttachmentUpload>;
+//# sourceMappingURL=fileToAttachment.d.ts.map

package/dist/components/supportTicket/fileToAttachment.d.ts.map

@@ -0,0 +1 @@
+{"version":3,"file":"fileToAttachment.d.ts","sourceRoot":"","sources":["../../../src/components/supportTicket/fileToAttachment.ts"],"names":[],"mappings":"AAAA,OAAO,EAAE,iBAAiB,EAAE,MAAM,QAAQ,CAAC;AAE3C;;;;;GAKG;AACH,eAAO,MAAM,gBAAgB,SAAU,IAAI,KAAG,QAAQ,iBAAiB,CAenE,CAAC"}

package/dist/components/supportTicket/fileToAttachment.js

@@ -0,0 +1,28 @@
+"use strict";
+Object.defineProperty(exports, "__esModule", { value: true });
+exports.fileToAttachment = void 0;
+/**
+ * Read a picked `File` into the inline base64 upload shape the support API expects
+ * (the SaaS plane accepts attachments as base64 on the create/reply payload, with
+ * no separate multipart upload). Shared by every composer so the customer and
+ * staff surfaces encode files identically.
+ */
+var fileToAttachment = function (file) {
+    return new Promise(function (resolve, reject) {
+        var reader = new FileReader();
+        reader.onerror = function () { return reject(new Error("Could not read ".concat(file.name))); };
+        reader.onload = function () {
+            // reader.result is a data URL: "data:<type>;base64,<content>"
+            var result = String(reader.result);
+            var content = result.slice(result.indexOf(',') + 1);
+            resolve({
+                filename: file.name,
+                content_type: file.type || 'application/octet-stream',
+                content: content,
+            });
+        };
+        reader.readAsDataURL(file);
+    });
+};
+exports.fileToAttachment = fileToAttachment;
+//# sourceMappingURL=fileToAttachment.js.map

package/dist/components/supportTicket/fileToAttachment.js.map

@@ -0,0 +1 @@
+{"version":3,"file":"fileToAttachment.js","sourceRoot":"","sources":["../../../src/components/supportTicket/fileToAttachment.ts"],"names":[],"mappings":";;;AAEA;;;;;GAKG;AACI,IAAM,gBAAgB,GAAG,UAAC,IAAU;IACzC,OAAA,IAAI,OAAO,CAAC,UAAC,OAAO,EAAE,MAAM;QAC1B,IAAM,MAAM,GAAG,IAAI,UAAU,EAAE,CAAC;QAChC,MAAM,CAAC,OAAO,GAAG,cAAM,OAAA,MAAM,CAAC,IAAI,KAAK,CAAC,yBAAkB,IAAI,CAAC,IAAI,CAAE,CAAC,CAAC,EAAhD,CAAgD,CAAC;QACxE,MAAM,CAAC,MAAM,GAAG;YACd,8DAA8D;YAC9D,IAAM,MAAM,GAAG,MAAM,CAAC,MAAM,CAAC,MAAM,CAAC,CAAC;YACrC,IAAM,OAAO,GAAG,MAAM,CAAC,KAAK,CAAC,MAAM,CAAC,OAAO,CAAC,GAAG,CAAC,GAAG,CAAC,CAAC,CAAC;YACtD,OAAO,CAAC;gBACN,QAAQ,EAAE,IAAI,CAAC,IAAI;gBACnB,YAAY,EAAE,IAAI,CAAC,IAAI,IAAI,0BAA0B;gBACrD,OAAO,SAAA;aACR,CAAC,CAAC;QACL,CAAC,CAAC;QACF,MAAM,CAAC,aAAa,CAAC,IAAI,CAAC,CAAC;IAC7B,CAAC,CAAC;AAdF,CAcE,CAAC;AAfQ,QAAA,gBAAgB,oBAexB"}

package/dist/components/supportTicket/index.d.ts

@@ -0,0 +1,7 @@
+export * from './meta';
+export * from './AttachmentChips';
+export * from './TicketMetaTags';
+export * from './InterfaceReferenceTags';
+export * from './fileToAttachment';
+export * from './TicketReplyBox';
+//# sourceMappingURL=index.d.ts.map

package/dist/components/supportTicket/index.d.ts.map

@@ -0,0 +1 @@
+{"version":3,"file":"index.d.ts","sourceRoot":"","sources":["../../../src/components/supportTicket/index.ts"],"names":[],"mappings":"AAAA,cAAc,QAAQ,CAAC;AACvB,cAAc,mBAAmB,CAAC;AAClC,cAAc,kBAAkB,CAAC;AACjC,cAAc,0BAA0B,CAAC;AACzC,cAAc,oBAAoB,CAAC;AACnC,cAAc,kBAAkB,CAAC"}

package/dist/components/supportTicket/index.js

@@ -0,0 +1,23 @@
+"use strict";
+var __createBinding = (this && this.__createBinding) || (Object.create ? (function(o, m, k, k2) {
+    if (k2 === undefined) k2 = k;
+    var desc = Object.getOwnPropertyDescriptor(m, k);
+    if (!desc || ("get" in desc ? !m.__esModule : desc.writable || desc.configurable)) {
+      desc = { enumerable: true, get: function() { return m[k]; } };
+    }
+    Object.defineProperty(o, k2, desc);
+}) : (function(o, m, k, k2) {
+    if (k2 === undefined) k2 = k;
+    o[k2] = m[k];
+}));
+var __exportStar = (this && this.__exportStar) || function(m, exports) {
+    for (var p in m) if (p !== "default" && !Object.prototype.hasOwnProperty.call(exports, p)) __createBinding(exports, m, p);
+};
+Object.defineProperty(exports, "__esModule", { value: true });
+__exportStar(require("./meta"), exports);
+__exportStar(require("./AttachmentChips"), exports);
+__exportStar(require("./TicketMetaTags"), exports);
+__exportStar(require("./InterfaceReferenceTags"), exports);
+__exportStar(require("./fileToAttachment"), exports);
+__exportStar(require("./TicketReplyBox"), exports);
+//# sourceMappingURL=index.js.map

package/dist/components/supportTicket/index.js.map

@@ -0,0 +1 @@
+{"version":3,"file":"index.js","sourceRoot":"","sources":["../../../src/components/supportTicket/index.ts"],"names":[],"mappings":";;;;;;;;;;;;;;;;AAAA,yCAAuB;AACvB,oDAAkC;AAClC,mDAAiC;AACjC,2DAAyC;AACzC,qDAAmC;AACnC,mDAAiC"}

package/dist/components/supportTicket/meta.d.ts

@@ -0,0 +1,55 @@
+import { TReqoreIntent } from '@qoretechnologies/reqore/dist/constants/theme';
+import { IReqoreIconName } from '@qoretechnologies/reqore/dist/types/icons';
+export type TTicketStatus = 'new' | 'open' | 'awaiting_customer' | 'resolved' | 'closed';
+export type TTicketPriority = 'low' | 'normal' | 'high' | 'urgent';
+export type TTicketCategory = 'bug' | 'question' | 'billing' | 'feature' | 'other';
+export type TTicketAuditAction = 'replied' | 'noted' | 'status_changed' | 'assigned' | 'updated';
+/** A message author. Staff identities are masked from the customer by the backend. */
+export type TTicketMessageAuthor = 'customer' | 'staff' | 'system';
+/** Which side "you" sit on — decides self-alignment and audience-specific labels. */
+export type TTicketViewerRole = 'customer' | 'staff';
+export interface ITicketEnumMeta {
+    label: string;
+    intent: TReqoreIntent;
+    icon: IReqoreIconName;
+    /** Audience-specific label for the customer view; falls back to `label` (the
+     *  staff / neutral wording). Only a few values differ by audience. */
+    customerLabel?: string;
+}
+export declare const TICKET_STATUS_META: Record<TTicketStatus, ITicketEnumMeta>;
+export declare const TICKET_PRIORITY_META: Record<TTicketPriority, ITicketEnumMeta>;
+export declare const TICKET_CATEGORY_META: Record<TTicketCategory, ITicketEnumMeta>;
+/** Staff-only audit trail vocabulary (used by the admin-portal staff surface).
+ *  These are exactly the actions the backend writes (qorus-api
+ *  `QorusSaasTicketStore::insertAudit`): a public reply, an internal note, a
+ *  status change, an assignment, or `updated` (a priority/category change). */
+export declare const TICKET_AUDIT_ACTION_META: Record<TTicketAuditAction, ITicketEnumMeta>;
+/** The status label for a given viewer — the customer sees "Awaiting your reply"
+ *  where staff see "Awaiting customer"; all other values are audience-neutral. */
+export declare const ticketStatusLabel: (status: TTicketStatus, viewerRole?: TTicketViewerRole) => string;
+/** A reply may be sent while a ticket is in any state except `closed`. */
+export declare const REPLYABLE_STATUSES: TTicketStatus[];
+/** Whether a ticket can still be replied to (closed ⇒ no). */
+export declare const isTicketReplyable: (status: TTicketStatus) => boolean;
+/** A file to upload with a ticket or reply — raw bytes as base64, inline on the
+ *  create/reply payload (the SaaS plane has no separate multipart upload). */
+export interface IAttachmentUpload {
+    filename: string;
+    content_type: string;
+    /** base64-encoded file content */
+    content: string;
+}
+/** A reference to a Qorus interface on the subscriber's instance, stored as a
+ *  `{kind, name}` snapshot (the interface itself lives on the instance, not the
+ *  SaaS plane). Attaches to a ticket (at creation) or a message (in a reply). */
+export interface IInterfaceReference {
+    /** interface type: workflow / service / job / fsm / connection / ... */
+    interface_kind: string;
+    /** interface name (may include a version) */
+    interface_name: string;
+    /** server-assigned reference UUID (present on read, absent when submitting) */
+    reference_id?: string;
+}
+/** Default per-kind icon for a referenced interface, with a generic fallback. */
+export declare const defaultInterfaceIcon: (kind: string) => IReqoreIconName;
+//# sourceMappingURL=meta.d.ts.map

package/dist/components/supportTicket/meta.d.ts.map

@@ -0,0 +1 @@
+{"version":3,"file":"meta.d.ts","sourceRoot":"","sources":["../../../src/components/supportTicket/meta.ts"],"names":[],"mappings":"AAAA,OAAO,EAAE,aAAa,EAAE,MAAM,+CAA+C,CAAC;AAC9E,OAAO,EAAE,eAAe,EAAE,MAAM,2CAA2C,CAAC;AAW5E,MAAM,MAAM,aAAa,GAAG,KAAK,GAAG,MAAM,GAAG,mBAAmB,GAAG,UAAU,GAAG,QAAQ,CAAC;AACzF,MAAM,MAAM,eAAe,GAAG,KAAK,GAAG,QAAQ,GAAG,MAAM,GAAG,QAAQ,CAAC;AACnE,MAAM,MAAM,eAAe,GAAG,KAAK,GAAG,UAAU,GAAG,SAAS,GAAG,SAAS,GAAG,OAAO,CAAC;AACnF,MAAM,MAAM,kBAAkB,GAAG,SAAS,GAAG,OAAO,GAAG,gBAAgB,GAAG,UAAU,GAAG,SAAS,CAAC;AAEjG,sFAAsF;AACtF,MAAM,MAAM,oBAAoB,GAAG,UAAU,GAAG,OAAO,GAAG,QAAQ,CAAC;AAEnE,qFAAqF;AACrF,MAAM,MAAM,iBAAiB,GAAG,UAAU,GAAG,OAAO,CAAC;AAErD,MAAM,WAAW,eAAe;IAC9B,KAAK,EAAE,MAAM,CAAC;IACd,MAAM,EAAE,aAAa,CAAC;IACtB,IAAI,EAAE,eAAe,CAAC;IACtB;0EACsE;IACtE,aAAa,CAAC,EAAE,MAAM,CAAC;CACxB;AAED,eAAO,MAAM,kBAAkB,EAAE,MAAM,CAAC,aAAa,EAAE,eAAe,CAWrE,CAAC;AAEF,eAAO,MAAM,oBAAoB,EAAE,MAAM,CAAC,eAAe,EAAE,eAAe,CAKzE,CAAC;AAEF,eAAO,MAAM,oBAAoB,EAAE,MAAM,CAAC,eAAe,EAAE,eAAe,CAMzE,CAAC;AAEF;;;+EAG+E;AAC/E,eAAO,MAAM,wBAAwB,EAAE,MAAM,CAAC,kBAAkB,EAAE,eAAe,CAMhF,CAAC;AAEF;kFACkF;AAClF,eAAO,MAAM,iBAAiB,WACpB,aAAa,eACR,iBAAiB,KAC7B,MAGF,CAAC;AAEF,0EAA0E;AAC1E,eAAO,MAAM,kBAAkB,EAAE,aAAa,EAK7C,CAAC;AAEF,8DAA8D;AAC9D,eAAO,MAAM,iBAAiB,WAAY,aAAa,KAAG,OAA8B,CAAC;AAEzF;8EAC8E;AAC9E,MAAM,WAAW,iBAAiB;IAChC,QAAQ,EAAE,MAAM,CAAC;IACjB,YAAY,EAAE,MAAM,CAAC;IACrB,kCAAkC;IAClC,OAAO,EAAE,MAAM,CAAC;CACjB;AAED;;iFAEiF;AACjF,MAAM,WAAW,mBAAmB;IAClC,wEAAwE;IACxE,cAAc,EAAE,MAAM,CAAC;IACvB,6CAA6C;IAC7C,cAAc,EAAE,MAAM,CAAC;IACvB,+EAA+E;IAC/E,YAAY,CAAC,EAAE,MAAM,CAAC;CACvB;AAoBD,iFAAiF;AACjF,eAAO,MAAM,oBAAoB,SAAU,MAAM,KAAG,eACJ,CAAC"}