@qoretechnologies/reqraft 0.10.62 → 0.10.63-pr.142.g0b675cd

package/src/components/ticketThread/TicketThread.tsx

@@ -1,719 +0,0 @@
-import {
-  ReqoreBubble,
-  ReqoreBubbleGroup,
-  ReqoreButton,
-  ReqoreControlGroup,
-  ReqoreEmptyState,
-  ReqoreIcon,
-  ReqoreP,
-  ReqoreSkeleton,
-  ReqoreTimeAgo,
-  useReqoreTheme,
-} from '@qoretechnologies/reqore';
-import { getReadableColor } from '@qoretechnologies/reqore/dist/helpers/colors';
-import { IReqoreIconName } from '@qoretechnologies/reqore/dist/types/icons';
-import { rgba } from 'polished';
-import { ComponentProps, useEffect, useMemo, useRef, useState } from 'react';
-import ReactMarkdown from 'react-markdown';
-import styled from 'styled-components';
-import { formatBytes, isImage } from '../../helpers/common';
-import { ImageLightbox } from '../imageLightbox';
-import {
-  IInterfaceReference,
-  InterfaceReferenceTags,
-  TResolveInterfaceIcon,
-  TTicketMessageAuthor,
-  TTicketViewerRole,
-} from '../supportTicket';
-
-/*
- * Shared support-ticket conversation thread, used by every Qorus surface that
- * shows a ticket: the qorus-ide customer view, the admin-portal staff queue, and
- * the Qonsole `support-ticket` renderer. Presentational — data in, callbacks out
- * — so each consumer keeps its own fetch/websocket wiring.
- *
- * Rendered as a comment feed: an avatar beside a bordered, accent-tinted card per
- * message, each hugging its own side. Built on Reqore's `ReqoreBubble` (which
- * supplies the avatar, the bold author label, the alignment and the tint), so the
- * accent follows whatever the host app themes `custom1` to rather than a colour
- * baked in here. Interface references render via the shared
- * `InterfaceReferenceTags`; the status/priority/category vocabularies live in
- * `../supportTicket/meta`.
- *
- * Runs of consecutive messages are wrapped in a `ReqoreBubbleGroup`, which prints
- * one time under the last card of each same-side run instead of one per card — a
- * burst of replies reads as a single moment.
- *
- * The `viewerRole` decides which side "you" sit on and how staff-only internal
- * notes render: the customer view never receives internal notes (the server
- * filters them) and sees staff under a masked "Qorus Support" label; the staff
- * view puts staff on the right and paints internal notes amber so they can never
- * be mistaken for a customer-visible reply. System messages render as a centered
- * muted line, not a card.
- */
-
-export interface ITicketThreadAttachment {
-  attachment_id: string;
-  filename: string;
-  content_type: string;
-  size_bytes: number;
-}
-
-export interface ITicketThreadMessage {
-  message_id: string;
-  author_type: TTicketMessageAuthor;
-  author_id: string;
-  body: string;
-  internal?: boolean;
-  created: string;
-  attachments?: ITicketThreadAttachment[];
-  /** Qorus interfaces this message references, as `{kind, name}` snapshots. */
-  referenced_interfaces?: IInterfaceReference[];
-}
-
-export interface ITicketThreadProps {
-  messages: ITicketThreadMessage[];
-  /** which side "you" sit on + how internal notes render. */
-  viewerRole?: TTicketViewerRole;
-  loading?: boolean;
-  /** download an attachment (the consumer wires this to its API). */
-  onDownloadAttachment?: (attachmentId: string, filename: string) => void;
-  /**
-   * Fetch an image attachment's bytes as an object URL, for the inline thumbnail +
-   * click-to-enlarge preview. Omitted ⇒ image attachments fall back to the same
-   * download chip as every other file, so the thread degrades rather than breaks
-   * where a consumer hasn't wired it. Non-image attachments never use it.
-   */
-  fetchAttachmentUrl?: (attachmentId: string) => Promise<string>;
-  /** resolve a per-kind icon for a referenced interface: a font icon, or a mark
-   *  `{ icon, image }` whose image (e.g. the Qog logo) is drawn once it loads, with
-   *  the font icon before that and instead of it if it fails. Consumers with their
-   *  own icon vocabulary (e.g. the qorus-ide IDE) pass one; when omitted, a built-in
-   *  per-kind default is used so every surface shows consistent chips. */
-  resolveInterfaceIcon?: TResolveInterfaceIcon;
-  /** Draw the kind's image ahead of a reference's own logo on the reference chips;
-   *  see `preferKindImage` on `InterfaceReferenceTags`. Off by default. */
-  preferKindImage?: boolean;
-  /** open a referenced interface; reference chips are static when omitted (e.g. the staff
-   *  view, which can't reach the customer's instance, leaves this out). */
-  onInterfaceClick?: (reference: IInterfaceReference) => void;
-  /** The TICKET's own references (picked when filing). Echoed as chips on the opening
-   *  message so the conversation carries them too — when they lived only in the header
-   *  rail + References tab, readers looked for them in the thread and concluded the
-   *  ticket had none. Deduped against the opening message's own message-level refs. */
-  ticketReferences?: IInterfaceReference[];
-}
-
-interface IAuthorMeta {
-  icon: IReqoreIconName;
-}
-
-const AUTHOR_META: Record<TTicketMessageAuthor, IAuthorMeta> = {
-  customer: { icon: 'User3Line' },
-  staff: { icon: 'CustomerService2Line' },
-  system: { icon: 'InformationLine' },
-};
-
-// Both sides share one accent: the side, the avatar and the author label already
-// carry who is speaking, which frees colour to mean "internal note" and nothing
-// else. `custom1` is a theme slot, so each host app supplies its own hue.
-const ACCENT: ComponentProps<typeof ReqoreBubble>['customTheme'] = { main: 'custom1' };
-
-/** Avatar glyph; an internal note carries the "not visible to the customer" eye. */
-const authorIcon = (message: ITicketThreadMessage): IReqoreIconName =>
-  message.internal ? 'EyeOffLine' : AUTHOR_META[message.author_type].icon;
-
-
-/** The label above a message. The customer view masks staff identity as "Qorus
- *  Support"; the staff view shows the real author with a role prefix. Internal
- *  notes always label as "Internal note" regardless of viewer. */
-const authorLabel = (message: ITicketThreadMessage, viewerRole: TTicketViewerRole): string => {
-  if (message.internal) {
-    return 'Internal note';
-  }
-  if (viewerRole === 'customer') {
-    return message.author_type === 'customer' ? 'You' : 'Qorus Support';
-  }
-  return `${message.author_type === 'staff' ? 'Support' : 'Customer'} · ${message.author_id}`;
-};
-
-/**
- * DOM id of a message in the rendered thread.
- *
- * Exported rather than inlined so that anything wanting to reveal a message — a
- * "show in chat" action on a reference, a deep link — derives the id from the same
- * function the thread renders with. Two copies of the same template string is exactly
- * how that contract silently breaks when one side is renamed.
- */
-export const ticketMessageDomId = (messageId: string): string => `ticket-message-${messageId}`;
-
-const StyledThread = styled.div`
-  display: flex;
-  flex-direction: column;
-  gap: 12px;
-  width: 100%;
-
-  /*
-   * A thread too short to fill its scroller sits at the BOTTOM, against the
-   * composer, the way every chat surface behaves — otherwise the first reply
-   * floats at the top of a tall drawer with dead space beneath it, and each new
-   * message appears further from the box you just typed in.
-   *
-   * The auto top margin does the pushing rather than 'justify-content: flex-end':
-   * with flex-end, once the thread outgrows the scroller the overflow spills past
-   * the top edge and those first messages cannot be scrolled back into view. An
-   * auto margin only consumes FREE space, so it collapses to zero the moment the
-   * content overflows and normal scrolling is preserved.
-   *
-   * min-height needs a definite height on the scroll parent to resolve; where a
-   * consumer doesn't provide one it simply computes to auto and the thread keeps
-   * its natural top-aligned flow.
-   */
-  min-height: 100%;
-
-  > *:first-child {
-    margin-top: auto;
-  }
-`;
-
-// The loading placeholder: pulsing skeleton "bubbles" alternating sides, so the
-// wait previews the thread it's about to become rather than a bare spinner. Built
-// from reqore's `ReqoreSkeleton` — the shape (avatar circle + a short label line +
-// N body lines) mirrors a real message. Sizes vary so it doesn't read as a grid.
-const SKELETON_BUBBLES: { self: boolean; lines: number; width: number }[] = [
-  { self: false, lines: 2, width: 58 },
-  { self: true, lines: 1, width: 42 },
-  { self: true, lines: 3, width: 64 },
-  { self: false, lines: 2, width: 50 },
-  { self: false, lines: 1, width: 46 },
-  { self: true, lines: 2, width: 60 },
-  { self: false, lines: 3, width: 54 },
-];
-
-/*
- * The skeleton fills the height from the TOP, unlike a real thread, which sits at the
- * bottom against the composer. The bottom-pin is right for real messages — a short
- * conversation belongs next to the box you type in — but a placeholder inheriting it
- * clusters a few bubbles at the bottom under a large empty gap, which reads as a
- * broken render rather than "loading". A loading skeleton grows top-down, the
- * universal convention, so it occupies the space it's given no matter how tall.
- */
-const StyledSkeletonThread = styled.div`
-  display: flex;
-  flex-direction: column;
-  gap: 12px;
-  width: 100%;
-  min-height: 100%;
-  /* A real message carries its own bubble, so it never touches the host's edge.
-     The skeleton is bare bars, and without this its avatars and lines were
-     pressed flat against the border of whatever holds the thread — which reads
-     as a clipped render rather than as loading. border-box so the padding comes
-     out of the 100% rather than adding to it. */
-  box-sizing: border-box;
-  padding: 12px;
-`;
-
-const StyledSkeletonRow = styled.div<{ $self: boolean }>`
-  display: flex;
-  gap: 10px;
-  align-items: flex-start;
-  justify-content: ${({ $self }) => ($self ? 'flex-end' : 'flex-start')};
-`;
-
-// Content stays left-aligned even on a right-side row — like a real bubble, where
-// the label sits top-left however the bubble is aligned; the row positions the
-// whole block, this just lays the lines out within it.
-const StyledSkeletonLines = styled.div`
-  display: flex;
-  flex-direction: column;
-  gap: 6px;
-  align-items: flex-start;
-`;
-
-const ConversationSkeleton = () => (
-  <StyledSkeletonThread aria-busy='true' aria-label='Loading conversation'>
-    {SKELETON_BUBBLES.map((bubble, index) => {
-      const avatar = <ReqoreSkeleton circle width='30px' height='30px' />;
-      return (
-        <StyledSkeletonRow key={index} $self={bubble.self}>
-          {!bubble.self && avatar}
-          <StyledSkeletonLines style={{ width: `${bubble.width}%` }}>
-            <ReqoreSkeleton width='38%' height='10px' />
-            {Array.from({ length: bubble.lines }).map((_, line) => (
-              <ReqoreSkeleton
-                key={line}
-                width={line === bubble.lines - 1 ? '72%' : '100%'}
-                height='8px'
-              />
-            ))}
-          </StyledSkeletonLines>
-          {bubble.self && avatar}
-        </StyledSkeletonRow>
-      );
-    })}
-  </StyledSkeletonThread>
-);
-
-// Debosses the empty state: washes the icon + title back with opacity (kept
-// theme-agnostic) and adds a faint light edge below, so "No messages yet" reads
-// as pressed into the surface rather than announced.
-const StyledEmpty = styled.div`
-  /*
-   * Centre the placeholder in the space it's given rather than letting it sit at the
-   * top. Like the thread, this fills its scroll parent (min-height: 100%, which needs a
-   * definite height to resolve — the drawer body provides one; where a consumer doesn't,
-   * it collapses to auto and the state keeps its natural top-aligned flow).
-   */
-  min-height: 100%;
-  display: flex;
-  flex-direction: column;
-  align-items: center;
-  justify-content: center;
-
-  .reqore-icon {
-    opacity: 0.28;
-  }
-  h1,
-  h2,
-  h3,
-  h4,
-  h5,
-  h6 {
-    opacity: 0.4;
-    text-shadow: 0 1px 0 rgba(255, 255, 255, 0.07);
-  }
-`;
-
-// System messages read as a centered muted note between cards; the nested rule
-// flattens react-markdown's own <p> margins so it sits on one line.
-const StyledSystemRow = styled.div`
-  display: flex;
-  align-items: center;
-  justify-content: center;
-  gap: 6px;
-  font-size: 11px;
-  opacity: 0.55;
-  text-align: center;
-  p {
-    margin: 0;
-  }
-`;
-
-interface IStyledMarkdownProps {
-  $color: string;
-  $emphasis: string;
-  $code: string;
-  $link: string;
-}
-
-// The message body, washed a step below the bright author name in the card's
-// header so the two read as different things; in-body **bold** lifts back toward
-// full strength as emphasis. Every colour derives from the active Reqore theme
-// rather than a hardcoded hex, so the thread reads correctly on any host app.
-const StyledMarkdown = styled.div<IStyledMarkdownProps>`
-  color: ${({ $color }) => $color};
-  word-break: break-word;
-
-  > *:first-child {
-    margin-top: 0;
-  }
-  > *:last-child {
-    margin-bottom: 0;
-  }
-
-  p {
-    margin: 0 0 6px;
-  }
-  strong {
-    color: ${({ $emphasis }) => $emphasis};
-    font-weight: 600;
-  }
-  ul,
-  ol {
-    margin: 4px 0;
-    padding-left: 18px;
-  }
-  li {
-    margin: 2px 0;
-  }
-  code {
-    font-family: monospace;
-    background: ${({ $code }) => $code};
-    padding: 1px 5px;
-    border-radius: 4px;
-  }
-  pre {
-    margin: 6px 0;
-    padding: 8px 10px;
-    background: rgba(0, 0, 0, 0.35);
-    border-radius: 4px;
-    overflow-x: auto;
-  }
-  pre code {
-    background: none;
-    padding: 0;
-    white-space: pre;
-  }
-  a {
-    color: ${({ $link }) => $link};
-    text-decoration: none;
-  }
-  a:hover {
-    text-decoration: underline;
-  }
-`;
-
-/** A message body rendered as markdown, tinted from the active theme. */
-const MessageBody = ({ children }: { children: string }) => {
-  const theme = useReqoreTheme();
-  const readable = getReadableColor(theme);
-  const link = theme.intents?.info ?? readable;
-  return (
-    <StyledMarkdown
-      $color={rgba(readable, 0.72)}
-      $emphasis={rgba(readable, 0.95)}
-      $code={rgba(readable, 0.1)}
-      $link={link}
-    >
-      <ReactMarkdown>{children}</ReactMarkdown>
-    </StyledMarkdown>
-  );
-};
-
-/** A file attachment as a download chip — the fallback for every non-image, and for
- *  images when no `fetchAttachmentUrl` is wired. */
-const AttachmentChip = ({
-  attachment,
-  onDownloadAttachment,
-}: {
-  attachment: ITicketThreadAttachment;
-  onDownloadAttachment?: (attachmentId: string, filename: string) => void;
-}) => (
-  <ReqoreButton
-    icon='Download2Line'
-    size='small'
-    flat
-    badge={formatBytes(attachment.size_bytes)}
-    tooltip={`${attachment.content_type} · download`}
-    onClick={() => onDownloadAttachment?.(attachment.attachment_id, attachment.filename)}
-  >
-    {attachment.filename}
-  </ReqoreButton>
-);
-
-const StyledThumb = styled.button`
-  appearance: none;
-  padding: 0;
-  border: 1px solid ${rgba('#ffffff', 0.12)};
-  border-radius: 8px;
-  overflow: hidden;
-  background: ${rgba('#000000', 0.25)};
-  cursor: zoom-in;
-  line-height: 0;
-  display: block;
-
-  img {
-    display: block;
-    max-width: 240px;
-    max-height: 200px;
-    object-fit: cover;
-  }
-`;
-
-/**
- * An image attachment as a thumbnail; clicking it opens the shared `ImageLightbox`
- * (owned by `AttachmentList`, which knows the whole image set for paging). The bytes
- * come from `fetchAttachmentUrl`, so until they arrive a skeleton holds the space, and
- * if the fetch fails the attachment degrades to the same download chip as any other
- * file rather than showing a broken image.
- */
-const ImageThumb = ({
-  attachment,
-  fetchAttachmentUrl,
-  onOpen,
-  onDownloadAttachment,
-}: {
-  attachment: ITicketThreadAttachment;
-  fetchAttachmentUrl: (attachmentId: string) => Promise<string>;
-  onOpen: () => void;
-  onDownloadAttachment?: (attachmentId: string, filename: string) => void;
-}) => {
-  const [url, setUrl] = useState<string | null>(null);
-  const [failed, setFailed] = useState<boolean>(false);
-
-  useEffect(() => {
-    let alive = true;
-    fetchAttachmentUrl(attachment.attachment_id)
-      .then((resolved) => alive && setUrl(resolved))
-      .catch(() => alive && setFailed(true));
-    return () => {
-      alive = false;
-    };
-  }, [attachment.attachment_id]);
-
-  if (failed) {
-    return <AttachmentChip attachment={attachment} onDownloadAttachment={onDownloadAttachment} />;
-  }
-  if (!url) {
-    return <ReqoreSkeleton width='180px' height='120px' />;
-  }
-  return (
-    <StyledThumb type='button' title={`${attachment.filename} — click to enlarge`} onClick={onOpen}>
-      <img src={url} alt={attachment.filename} />
-    </StyledThumb>
-  );
-};
-
-/**
- * A message's attachments, split into two rows: previewable images as a row of
- * thumbnails, and everything else as a row of download chips beneath.
- *
- * They can't share one wrapping row — a thumbnail is ~120px tall and a chip ~26px, so
- * mixed together the chips wrap raggedly around the image and the group reads as
- * broken. Grouping by kind keeps each row uniform. Images only preview when a
- * `fetchAttachmentUrl` is wired; without it they're files like any other and fall into
- * the chip row.
- */
-const AttachmentList = ({
-  attachments,
-  fetchAttachmentUrl,
-  onDownloadAttachment,
-}: {
-  attachments: ITicketThreadAttachment[];
-  fetchAttachmentUrl?: (attachmentId: string) => Promise<string>;
-  onDownloadAttachment?: (attachmentId: string, filename: string) => void;
-}) => {
-  const previewable = Boolean(fetchAttachmentUrl);
-  const images = previewable ? attachments.filter((a) => isImage(a.content_type)) : [];
-  const imageIds = new Set(images.map((a) => a.attachment_id));
-  const files = attachments.filter((a) => !imageIds.has(a.attachment_id));
-  // which image the shared lightbox is showing; null = closed
-  const [openIndex, setOpenIndex] = useState<number | null>(null);
-
-  return (
-    <ReqoreControlGroup vertical gapSize='small' style={{ marginTop: 8 }}>
-      {images.length ? (
-        <ReqoreControlGroup wrap gapSize='small' verticalAlign='flex-start'>
-          {images.map((attachment, index) => (
-            <ImageThumb
-              key={attachment.attachment_id}
-              attachment={attachment}
-              fetchAttachmentUrl={fetchAttachmentUrl!}
-              onOpen={() => setOpenIndex(index)}
-              onDownloadAttachment={onDownloadAttachment}
-            />
-          ))}
-        </ReqoreControlGroup>
-      ) : null}
-      {files.length ? (
-        <ReqoreControlGroup wrap gapSize='small'>
-          {files.map((attachment) => (
-            <AttachmentChip
-              key={attachment.attachment_id}
-              attachment={attachment}
-              onDownloadAttachment={onDownloadAttachment}
-            />
-          ))}
-        </ReqoreControlGroup>
-      ) : null}
-      {openIndex !== null && fetchAttachmentUrl ? (
-        <ImageLightbox
-          images={images}
-          index={openIndex}
-          onIndex={setOpenIndex}
-          onClose={() => setOpenIndex(null)}
-          fetchAttachmentUrl={fetchAttachmentUrl}
-          onDownload={onDownloadAttachment}
-        />
-      ) : null}
-    </ReqoreControlGroup>
-  );
-};
-
-type TThreadSegment =
-  | { kind: 'system'; message: ITicketThreadMessage }
-  | { kind: 'bubbles'; messages: ITicketThreadMessage[] };
-
-/** Split the thread into centred system lines and runs of consecutive non-system
- *  messages — each run becomes one `ReqoreBubbleGroup`, which is what collapses a
- *  same-side burst onto a single timestamp. */
-const toSegments = (messages: ITicketThreadMessage[]): TThreadSegment[] => {
-  const segments: TThreadSegment[] = [];
-
-  for (const message of messages) {
-    if (message.author_type === 'system') {
-      segments.push({ kind: 'system', message });
-      continue;
-    }
-    const last = segments[segments.length - 1];
-    if (last?.kind === 'bubbles') {
-      last.messages.push(message);
-    } else {
-      segments.push({ kind: 'bubbles', messages: [message] });
-    }
-  }
-
-  return segments;
-};
-
-export const TicketThread = ({
-  messages,
-  viewerRole = 'customer',
-  loading,
-  onDownloadAttachment,
-  fetchAttachmentUrl,
-  resolveInterfaceIcon,
-  preferKindImage,
-  onInterfaceClick,
-  ticketReferences,
-}: ITicketThreadProps) => {
-  // Open scrolled to the newest message, and follow new arrivals down — a thread is read
-  // from the bottom, like any chat. Keyed on the message COUNT so it fires on open and when
-  // a reply lands, not on every re-render (which would fight a user who has scrolled up to
-  // read history). Scrolls the nearest scrollable ancestor (the drawer body) straight to its
-  // end rather than scrollIntoView on a sentinel — scrollIntoView also drags any outer scroll
-  // container around and stops one bottom-padding short of the real end.
-  const threadRef = useRef<HTMLDivElement>(null);
-  useEffect(() => {
-    // Find the thread's OWN scroll container — the nearest ancestor that actually scrolls
-    // (overflow-y auto/scroll), not merely the first one that currently overflows. A short
-    // thread's container fits its content, so a "does it overflow?" test would walk straight
-    // past it and scroll the whole page/panel to the bottom instead.
-    let scroller = threadRef.current?.parentElement ?? null;
-    while (scroller) {
-      const overflowY = getComputedStyle(scroller).overflowY;
-      if (overflowY === 'auto' || overflowY === 'scroll') {
-        break;
-      }
-      scroller = scroller.parentElement;
-    }
-    if (scroller) {
-      scroller.scrollTop = scroller.scrollHeight;
-    }
-  }, [messages.length]);
-
-  // Segment the flat message list into system rows + author-grouped bubble runs once per
-  // message change — not on every re-render (scroll, hover and resize all re-render this).
-  const segments = useMemo(() => toSegments(messages), [messages]);
-
-  // The opening (description) message — the ticket's own references echo on it, deduped
-  // against any refs that message carries itself, so the intent still has ONE authoritative
-  // home (the References tab) but the conversation no longer reads as reference-free.
-  const openingMessageId = useMemo(
-    () => messages.find((m) => m.author_type !== 'system')?.message_id,
-    [messages]
-  );
-  const openingRefs = useMemo(() => {
-    if (!ticketReferences?.length) {
-      return undefined;
-    }
-    const opening = messages.find((m) => m.message_id === openingMessageId);
-    const seen = new Set<string>();
-    return [...ticketReferences, ...(opening?.referenced_interfaces ?? [])].filter((ref) => {
-      const key = `${ref.interface_kind}:${ref.interface_name}`;
-      if (seen.has(key)) {
-        return false;
-      }
-      seen.add(key);
-      return true;
-    });
-  }, [ticketReferences, messages, openingMessageId]);
-
-  const refsFor = (message: ITicketThreadMessage): IInterfaceReference[] | undefined =>
-    message.message_id === openingMessageId && openingRefs
-      ? openingRefs
-      : message.referenced_interfaces;
-
-  // Only the FIRST load gets the skeleton. A refetch while messages are already on
-  // screen must leave them there: every send triggers one (and, where the thread is
-  // live, so does the other party sending), and blanking a conversation you are
-  // reading — replacing it with pulsing placeholders — is the single worst moment to
-  // do it. The new message simply appears when the refetch resolves.
-  if (loading && !messages.length) {
-    return <ConversationSkeleton />;
-  }
-
-  if (!messages.length) {
-    return (
-      <StyledEmpty>
-        <ReqoreEmptyState icon='Chat3Line' title='No messages yet' flat transparent />
-      </StyledEmpty>
-    );
-  }
-
-  return (
-    <StyledThread ref={threadRef}>
-      {segments.map((segment, index) =>
-        segment.kind === 'system' ? (
-          <StyledSystemRow
-            key={segment.message.message_id}
-            id={ticketMessageDomId(segment.message.message_id)}
-          >
-            <ReqoreIcon icon='InformationLine' size='tiny' />
-            <ReactMarkdown>{segment.message.body}</ReactMarkdown>
-          </StyledSystemRow>
-        ) : (
-          <ReqoreBubbleGroup key={`group-${index}`}>
-            {segment.messages.map((message) => (
-              <ReqoreBubble
-                key={message.message_id}
-                // anchor for "show in chat"; ReqoreBubble forwards unknown props to
-                // its DOM node, so this lands on the rendered element
-                id={ticketMessageDomId(message.message_id)}
-                size='small'
-                maxWidth='76%'
-                align={message.author_type === viewerRole ? 'right' : 'left'}
-                avatar={{ icon: authorIcon(message) }}
-                label={authorLabel(message, viewerRole)}
-                timestamp={message.created ? <ReqoreTimeAgo time={message.created} /> : undefined}
-                // Own messages read as info-blue, the other party's as the purple
-                // accent — so the two sides of the conversation are told apart by
-                // colour as well as by side, and "which of these did I write?" is
-                // answerable at a glance. Deliberately keyed off `viewerRole`, so it
-                // stays correct on the staff surface too (staff replies are the blue
-                // ones there). Internal notes keep their warning intent and are not
-                // re-tinted — they are neither side of the conversation.
-                intent={
-                  message.internal
-                    ? 'warning'
-                    : message.author_type === viewerRole
-                      ? 'info'
-                      : undefined
-                }
-                customTheme={
-                  message.internal || message.author_type === viewerRole ? undefined : ACCENT
-                }
-                flat={false}
-                minimal
-              >
-                <MessageBody>{message.body}</MessageBody>
-                {message.attachments?.length ? (
-                  <AttachmentList
-                    attachments={message.attachments}
-                    fetchAttachmentUrl={fetchAttachmentUrl}
-                    onDownloadAttachment={onDownloadAttachment}
-                  />
-                ) : null}
-                {refsFor(message)?.length ? (
-                  <div style={{ marginTop: 8 }}>
-                    <InterfaceReferenceTags
-                      size='tiny'
-                      customTheme={ACCENT}
-                      references={refsFor(message)}
-                      resolveInterfaceIcon={resolveInterfaceIcon}
-                      preferKindImage={preferKindImage}
-                      onInterfaceClick={onInterfaceClick}
-                    />
-                  </div>
-                ) : null}
-              </ReqoreBubble>
-            ))}
-          </ReqoreBubbleGroup>
-        )
-      )}
-      <ReqoreP size='tiny' effect={{ opacity: 0.5, textAlign: 'center' }}>
-        {messages.length} message{messages.length === 1 ? '' : 's'}
-      </ReqoreP>
-    </StyledThread>
-  );
-};