@qoretechnologies/reqraft 0.10.25 → 0.10.26

package/dist/components/supportTicket/fileToAttachment.js

@@ -0,0 +1,28 @@
+"use strict";
+Object.defineProperty(exports, "__esModule", { value: true });
+exports.fileToAttachment = void 0;
+/**
+ * Read a picked `File` into the inline base64 upload shape the support API expects
+ * (the SaaS plane accepts attachments as base64 on the create/reply payload, with
+ * no separate multipart upload). Shared by every composer so the customer and
+ * staff surfaces encode files identically.
+ */
+var fileToAttachment = function (file) {
+    return new Promise(function (resolve, reject) {
+        var reader = new FileReader();
+        reader.onerror = function () { return reject(new Error("Could not read ".concat(file.name))); };
+        reader.onload = function () {
+            // reader.result is a data URL: "data:<type>;base64,<content>"
+            var result = String(reader.result);
+            var content = result.slice(result.indexOf(',') + 1);
+            resolve({
+                filename: file.name,
+                content_type: file.type || 'application/octet-stream',
+                content: content,
+            });
+        };
+        reader.readAsDataURL(file);
+    });
+};
+exports.fileToAttachment = fileToAttachment;
+//# sourceMappingURL=fileToAttachment.js.map

package/dist/components/supportTicket/fileToAttachment.js.map

@@ -0,0 +1 @@
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package/dist/components/supportTicket/index.d.ts

@@ -0,0 +1,11 @@
+export * from './meta';
+export * from './ticketModel';
+export * from './attachmentAccess';
+export * from './AttachmentChips';
+export * from './TicketMetaTags';
+export * from './TicketHeader';
+export * from './InterfaceReferenceTags';
+export * from './ReferencePicker';
+export * from './fileToAttachment';
+export * from './TicketReplyBox';
+//# sourceMappingURL=index.d.ts.map

package/dist/components/supportTicket/index.d.ts.map

@@ -0,0 +1 @@
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package/dist/components/supportTicket/index.js

@@ -0,0 +1,27 @@
+"use strict";
+var __createBinding = (this && this.__createBinding) || (Object.create ? (function(o, m, k, k2) {
+    if (k2 === undefined) k2 = k;
+    var desc = Object.getOwnPropertyDescriptor(m, k);
+    if (!desc || ("get" in desc ? !m.__esModule : desc.writable || desc.configurable)) {
+      desc = { enumerable: true, get: function() { return m[k]; } };
+    }
+    Object.defineProperty(o, k2, desc);
+}) : (function(o, m, k, k2) {
+    if (k2 === undefined) k2 = k;
+    o[k2] = m[k];
+}));
+var __exportStar = (this && this.__exportStar) || function(m, exports) {
+    for (var p in m) if (p !== "default" && !Object.prototype.hasOwnProperty.call(exports, p)) __createBinding(exports, m, p);
+};
+Object.defineProperty(exports, "__esModule", { value: true });
+__exportStar(require("./meta"), exports);
+__exportStar(require("./ticketModel"), exports);
+__exportStar(require("./attachmentAccess"), exports);
+__exportStar(require("./AttachmentChips"), exports);
+__exportStar(require("./TicketMetaTags"), exports);
+__exportStar(require("./TicketHeader"), exports);
+__exportStar(require("./InterfaceReferenceTags"), exports);
+__exportStar(require("./ReferencePicker"), exports);
+__exportStar(require("./fileToAttachment"), exports);
+__exportStar(require("./TicketReplyBox"), exports);
+//# sourceMappingURL=index.js.map

package/dist/components/supportTicket/index.js.map

@@ -0,0 +1 @@
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package/dist/components/supportTicket/meta.d.ts

@@ -0,0 +1,71 @@
+import { TReqoreIntent } from '@qoretechnologies/reqore/dist/constants/theme';
+import { IReqoreIconName } from '@qoretechnologies/reqore/dist/types/icons';
+export type TTicketStatus = 'new' | 'open' | 'awaiting_customer' | 'resolved' | 'closed';
+export type TTicketPriority = 'low' | 'normal' | 'high' | 'urgent';
+export type TTicketCategory = 'bug' | 'question' | 'billing' | 'feature' | 'other';
+export type TTicketAuditAction = 'replied' | 'noted' | 'status_changed' | 'assigned' | 'updated';
+/** A message author. Staff identities are masked from the customer by the backend. */
+export type TTicketMessageAuthor = 'customer' | 'staff' | 'system';
+/** Which side "you" sit on — decides self-alignment and audience-specific labels. */
+export type TTicketViewerRole = 'customer' | 'staff';
+export interface ITicketEnumMeta {
+    label: string;
+    intent: TReqoreIntent;
+    icon: IReqoreIconName;
+    /** Audience-specific label for the customer view; falls back to `label` (the
+     *  staff / neutral wording). Only a few values differ by audience. */
+    customerLabel?: string;
+}
+export declare const TICKET_STATUS_META: Record<TTicketStatus, ITicketEnumMeta>;
+export declare const TICKET_PRIORITY_META: Record<TTicketPriority, ITicketEnumMeta>;
+export declare const TICKET_CATEGORY_META: Record<TTicketCategory, ITicketEnumMeta>;
+/** Staff-only audit trail vocabulary (used by the admin-portal staff surface).
+ *  These are exactly the actions the backend writes (qorus-api
+ *  `QorusSaasTicketStore::insertAudit`): a public reply, an internal note, a
+ *  status change, an assignment, or `updated` (a priority/category change). */
+export declare const TICKET_AUDIT_ACTION_META: Record<TTicketAuditAction, ITicketEnumMeta>;
+/** The status label for a given viewer — the customer sees "Awaiting your reply"
+ *  where staff see "Awaiting customer"; all other values are audience-neutral. */
+export declare const ticketStatusLabel: (status: TTicketStatus, viewerRole?: TTicketViewerRole) => string;
+/** A reply may be sent while a ticket is in any state except `closed`. */
+export declare const REPLYABLE_STATUSES: TTicketStatus[];
+/** Whether a ticket can still be replied to (closed ⇒ no). */
+export declare const isTicketReplyable: (status: TTicketStatus) => boolean;
+/** A file to upload with a ticket or reply — raw bytes as base64, inline on the
+ *  create/reply payload (the SaaS plane has no separate multipart upload). */
+export interface IAttachmentUpload {
+    filename: string;
+    content_type: string;
+    /** base64-encoded file content */
+    content: string;
+}
+/** A reference to a Qorus interface on the subscriber's instance, stored as a
+ *  `{kind, name}` snapshot (the interface itself lives on the instance, not the
+ *  SaaS plane). Attaches to a ticket (at creation) or a message (in a reply). */
+export interface IInterfaceReference {
+    /** interface type: workflow / service / job / fsm / qog / connection / ... */
+    interface_kind: string;
+    /** interface name (may include a version) */
+    interface_name: string;
+    /** server-assigned reference UUID (present on read, absent when submitting) */
+    reference_id?: string;
+    /** For an app-triggered interface (a qog): the triggering app's name. A viewer
+     *  with the app catalogue (the customer's IDE) resolves it to the app's logo the
+     *  same way the qogs list does — see `resolveInterfaceImage` on the tags. */
+    trigger_app?: string;
+    /** A pre-resolved logo/image (data-URI or URL) for the chip, e.g. the trigger
+     *  app's logo. Travels with the reference so a viewer without the app catalogue
+     *  (staff triage, the Qonsole card) still shows it. */
+    logo?: string;
+}
+/** Default per-kind icon for a referenced interface, with a generic fallback. */
+export declare const defaultInterfaceIcon: (kind: string) => IReqoreIconName;
+/**
+ * Default reading name for an interface kind — "Value maps" for `value-map`. An
+ * unknown kind is humanised generically (separators to spaces, sentence case, a
+ * plural `s`) so a kind this map hasn't caught up with still reads as a word
+ * rather than an identifier. Consumers with their own vocabulary override the
+ * whole thing via the picker's `resolveKindLabel`.
+ */
+export declare const defaultInterfaceKindLabel: (kind: string) => string;
+//# sourceMappingURL=meta.d.ts.map

package/dist/components/supportTicket/meta.d.ts.map

@@ -0,0 +1 @@
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package/dist/components/supportTicket/meta.js

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+"use strict";
+Object.defineProperty(exports, "__esModule", { value: true });
+exports.defaultInterfaceKindLabel = exports.defaultInterfaceIcon = exports.isTicketReplyable = exports.REPLYABLE_STATUSES = exports.ticketStatusLabel = exports.TICKET_AUDIT_ACTION_META = exports.TICKET_CATEGORY_META = exports.TICKET_PRIORITY_META = exports.TICKET_STATUS_META = void 0;
+exports.TICKET_STATUS_META = {
+    new: { label: 'New', intent: 'info', icon: 'SparklingLine' },
+    open: { label: 'Open', intent: 'pending', icon: 'Chat3Line' },
+    awaiting_customer: {
+        label: 'Awaiting customer',
+        customerLabel: 'Awaiting your reply',
+        intent: 'warning',
+        icon: 'UserReceivedLine',
+    },
+    resolved: { label: 'Resolved', intent: 'success', icon: 'CheckLine' },
+    closed: { label: 'Closed', intent: 'muted', icon: 'CloseCircleLine' },
+};
+exports.TICKET_PRIORITY_META = {
+    low: { label: 'Low', intent: 'muted', icon: 'ArrowDownLine' },
+    normal: { label: 'Normal', intent: 'info', icon: 'SubtractLine' },
+    high: { label: 'High', intent: 'warning', icon: 'ArrowUpLine' },
+    urgent: { label: 'Urgent', intent: 'danger', icon: 'AlarmWarningLine' },
+};
+exports.TICKET_CATEGORY_META = {
+    bug: { label: 'Bug', intent: 'danger', icon: 'BugLine' },
+    question: { label: 'Question', intent: 'info', icon: 'QuestionLine' },
+    billing: { label: 'Billing', intent: 'warning', icon: 'BankCardLine' },
+    feature: { label: 'Feature request', intent: 'success', icon: 'LightbulbLine' },
+    other: { label: 'Other', intent: 'muted', icon: 'MoreLine' },
+};
+/** Staff-only audit trail vocabulary (used by the admin-portal staff surface).
+ *  These are exactly the actions the backend writes (qorus-api
+ *  `QorusSaasTicketStore::insertAudit`): a public reply, an internal note, a
+ *  status change, an assignment, or `updated` (a priority/category change). */
+exports.TICKET_AUDIT_ACTION_META = {
+    replied: { label: 'Replied', intent: 'success', icon: 'ReplyLine' },
+    noted: { label: 'Internal note', intent: 'info', icon: 'StickyNoteLine' },
+    status_changed: { label: 'Status changed', intent: 'warning', icon: 'ExchangeLine' },
+    assigned: { label: 'Assigned', intent: 'pending', icon: 'UserFollowLine' },
+    updated: { label: 'Updated', intent: 'muted', icon: 'Edit2Line' },
+};
+/** The status label for a given viewer — the customer sees "Awaiting your reply"
+ *  where staff see "Awaiting customer"; all other values are audience-neutral. */
+var ticketStatusLabel = function (status, viewerRole) {
+    var meta = exports.TICKET_STATUS_META[status];
+    return viewerRole === 'customer' && meta.customerLabel ? meta.customerLabel : meta.label;
+};
+exports.ticketStatusLabel = ticketStatusLabel;
+/** A reply may be sent while a ticket is in any state except `closed`. */
+exports.REPLYABLE_STATUSES = [
+    'new',
+    'open',
+    'awaiting_customer',
+    'resolved',
+];
+/** Whether a ticket can still be replied to (closed ⇒ no). */
+var isTicketReplyable = function (status) { return status !== 'closed'; };
+exports.isTicketReplyable = isTicketReplyable;
+// Built-in per-kind icons for referenced interfaces, kept in step with the
+// qorus-ide interface vocabulary. Used when a consumer doesn't pass its own
+// `resolveInterfaceIcon`, so the staff view and the Qonsole renderer show the
+// same chips as the customer view without each re-declaring the mapping.
+var DEFAULT_INTERFACE_ICONS = {
+    workflow: 'GitBranchLine',
+    service: 'ServerLine',
+    job: 'CalendarLine',
+    fsm: 'DashboardLine',
+    // qog fallback glyph (used only when there's no trigger-app logo to show)
+    qog: 'FlowChart',
+    connection: 'Plug2Line',
+    mapper: 'MindMap',
+    class: 'CodeSLine',
+    'value-map': 'BringToFront',
+    'ai-collection': 'FileMarkedLine',
+    'ai-endpoint': 'RobotLine',
+    'ai-guardrail': 'ShieldLine',
+};
+/** Default per-kind icon for a referenced interface, with a generic fallback. */
+var defaultInterfaceIcon = function (kind) { var _a; return (_a = DEFAULT_INTERFACE_ICONS[kind]) !== null && _a !== void 0 ? _a : 'CodeBoxLine'; };
+exports.defaultInterfaceIcon = defaultInterfaceIcon;
+// The reading name for each interface kind. The kind id (`value-map`, `ai-collection`)
+// is a wire value — it's what a host fetches with and what gets stored on the reference
+// — so it must never be what the user reads. These are plural because they name a
+// category the user picks from, not a single interface. `fsm` maps to "Qogs" like every
+// other user-facing surface; the id stays `fsm` wherever a host still uses it.
+var DEFAULT_INTERFACE_KIND_LABELS = {
+    workflow: 'Workflows',
+    service: 'Services',
+    job: 'Jobs',
+    fsm: 'Qogs',
+    qog: 'Qogs',
+    connection: 'Connections',
+    mapper: 'Mappers',
+    class: 'Classes',
+    'value-map': 'Value maps',
+    'ai-collection': 'AI collections',
+    'ai-endpoint': 'AI endpoints',
+    'ai-guardrail': 'AI guardrails',
+};
+/**
+ * Default reading name for an interface kind — "Value maps" for `value-map`. An
+ * unknown kind is humanised generically (separators to spaces, sentence case, a
+ * plural `s`) so a kind this map hasn't caught up with still reads as a word
+ * rather than an identifier. Consumers with their own vocabulary override the
+ * whole thing via the picker's `resolveKindLabel`.
+ */
+var defaultInterfaceKindLabel = function (kind) {
+    var known = DEFAULT_INTERFACE_KIND_LABELS[kind];
+    if (known) {
+        return known;
+    }
+    var words = kind.replace(/[-_]+/g, ' ').trim();
+    var sentenceCase = words.charAt(0).toUpperCase() + words.slice(1);
+    return sentenceCase.endsWith('s') ? sentenceCase : "".concat(sentenceCase, "s");
+};
+exports.defaultInterfaceKindLabel = defaultInterfaceKindLabel;
+//# sourceMappingURL=meta.js.map

package/dist/components/supportTicket/meta.js.map

@@ -0,0 +1 @@
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package/dist/components/supportTicket/ticketModel.d.ts

@@ -0,0 +1,102 @@
+import type { IInterfaceReference, TTicketCategory, TTicketMessageAuthor, TTicketPriority, TTicketStatus } from './meta';
+/** Attachment metadata as embedded in a message (no content). */
+export interface ITicketAttachment {
+    attachment_id: string;
+    filename: string;
+    content_type: string;
+    size_bytes: number;
+}
+/**
+ * Attachment metadata from the ticket-level list endpoint.
+ *
+ * Richer than the per-message copy: it carries the provenance the embedded
+ * metadata omits — who uploaded the file, when, and which reply it came from
+ * (null for a file attached when the ticket was filed). A staff uploader arrives
+ * already masked by the server, so this never exposes a real staff identity.
+ */
+export interface ITicketAttachmentDetail extends ITicketAttachment {
+    message_id?: string | null;
+    uploaded_by?: string;
+    uploader_type?: 'customer' | 'staff';
+    created?: string;
+}
+/** One message in a ticket thread. */
+export interface ITicketMessage {
+    message_id: string;
+    ticket_id: string;
+    author_type: TTicketMessageAuthor;
+    /** author identity; staff identities are masked from the customer */
+    author_id: string;
+    /** message body (markdown) */
+    body: string;
+    /** staff-only internal note — never present in the customer thread */
+    internal: boolean;
+    created: string;
+    /** files attached to this message */
+    attachments?: ITicketAttachment[];
+    /** interfaces referenced in this message, as `{kind, name}` snapshots */
+    referenced_interfaces?: IInterfaceReference[];
+}
+/**
+ * One support ticket, in the projection BOTH planes serve.
+ *
+ * Staff-only fields are not optional-here-required-there; they live in
+ * `IStaffTicket` so a customer surface cannot read them by accident.
+ */
+export interface ITicket {
+    /** external ticket UUID, used in URLs */
+    ticket_id: string;
+    /** human-visible ticket number */
+    ticket_number: number;
+    subject: string;
+    /** initial description (markdown) */
+    description: string;
+    status: TTicketStatus;
+    priority: TTicketPriority;
+    category: TTicketCategory;
+    subscription_code: string;
+    /** account name (email) of the filer */
+    created_by: string;
+    /** parent ticket UUID, when this continues a closed ticket */
+    parent_ticket_id?: string;
+    /** first staff-reply timestamp */
+    first_response_at?: string;
+    resolved_at?: string;
+    closed_at?: string;
+    /** most-recent-message timestamp */
+    last_message_at: string;
+    created: string;
+    modified?: string;
+    /** interfaces this ticket references (ticket-level), as `{kind, name}` snapshots */
+    referenced_interfaces?: IInterfaceReference[];
+}
+/** The extra projection the admin plane adds on top of {@link ITicket}. */
+export interface IStaffTicket extends ITicket {
+    /** owner scope key (staff view) */
+    scope_key: string;
+    /** organization / account */
+    scope_type: string;
+    account_id: number;
+    groupid?: number;
+    /** the staff assignee */
+    assignee?: string;
+}
+/** The offset pagination every support list endpoint returns. */
+export interface ITicketPagedResult {
+    limit: number;
+    offset: number;
+}
+/**
+ * A ticket-list response. Generic over the ticket projection so the staff plane
+ * gets `IStaffTicket[]` without redeclaring the envelope; each plane extends this
+ * with the scope fields it actually serves.
+ */
+export interface ITicketListResult<T extends ITicket = ITicket> extends ITicketPagedResult {
+    tickets: T[];
+}
+/** A message-list response for one ticket. */
+export interface ITicketMessageListResult extends ITicketPagedResult {
+    ticket_id: string;
+    messages: ITicketMessage[];
+}
+//# sourceMappingURL=ticketModel.d.ts.map

package/dist/components/supportTicket/ticketModel.d.ts.map

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package/dist/components/supportTicket/ticketModel.js

@@ -0,0 +1,3 @@
+"use strict";
+Object.defineProperty(exports, "__esModule", { value: true });
+//# sourceMappingURL=ticketModel.js.map

package/dist/components/supportTicket/ticketModel.js.map

@@ -0,0 +1 @@
+{"version":3,"file":"ticketModel.js","sourceRoot":"","sources":["../../../src/components/supportTicket/ticketModel.ts"],"names":[],"mappings":""}

package/dist/components/ticketReferences/TicketReferences.d.ts

@@ -0,0 +1,52 @@
+import { IReqoreIconName } from '@qoretechnologies/reqore/dist/types/icons';
+import { IInterfaceReference, TTicketViewerRole } from '../supportTicket/meta';
+import type { ITicketThreadAttachment, ITicketThreadMessage } from '../ticketThread/TicketThread';
+/** Attachment metadata as returned by the list endpoint — carries the provenance
+ *  (uploader + timestamp + source message) the message-embedded metadata omits. */
+export interface ITicketReferenceAttachment extends ITicketThreadAttachment {
+    /** the reply this file was attached to; null/absent = ticket-level */
+    message_id?: string | null;
+    /** the uploader, resolved + masked like the thread's message author (a staff
+     *  uploader reads as "Qorus Support" on the customer plane, never the raw identity) */
+    uploaded_by?: string;
+    /** the kind of party that uploaded the file — lets the viewer label it */
+    uploader_type?: 'customer' | 'staff';
+    /** ISO timestamp the file was attached */
+    created?: string;
+}
+export interface ITicketReferencesProps {
+    /** ticket-level interface references (from `ticket.referenced_interfaces`) */
+    references?: IInterfaceReference[];
+    /** the thread — source of message-level references and, as a fallback, attachments */
+    messages?: ITicketThreadMessage[];
+    /** the ticket's attachments from the list endpoint; preferred over the message-embedded
+     *  ones because it carries provenance and any ticket-level files. Falls back to `messages`. */
+    attachments?: ITicketReferenceAttachment[];
+    viewerRole?: TTicketViewerRole;
+    /** fetch an attachment's bytes as an object URL, for inline image preview + the lightbox.
+     *  Omitted ⇒ screenshots show as download tiles instead of thumbnails. */
+    fetchAttachmentUrl?: (attachmentId: string) => Promise<string>;
+    /** trigger a browser download of an attachment */
+    onDownloadAttachment?: (attachmentId: string, filename: string) => void;
+    /** open a referenced interface; reference chips are static (informational) when omitted */
+    onInterfaceClick?: (reference: IInterfaceReference) => void;
+    /** Reveal the message a reference or file came from, in the conversation.
+     *  Omitted ⇒ the action is not offered. It is also omitted per-row for anything filed
+     *  against the ticket itself rather than a reply, which has no message to reveal. */
+    onShowInChat?: (messageId: string) => void;
+    /** resolve a per-kind icon for a referenced interface (the IDE passes its own vocabulary) */
+    resolveInterfaceIcon?: (kind: string) => IReqoreIconName;
+    loading?: boolean;
+}
+/**
+ * A reference plus where it was cited.
+ *
+ * `message_id` is absent for a ticket-level reference — those are filed against the
+ * ticket itself (`message_id IS NULL` server-side), so there is no message to reveal
+ * and "show in chat" must not be offered for them.
+ */
+export interface IResolvedInterfaceReference extends IInterfaceReference {
+    message_id?: string;
+}
+export declare const TicketReferences: ({ references, messages, attachments, viewerRole, fetchAttachmentUrl, onDownloadAttachment, onInterfaceClick, onShowInChat, resolveInterfaceIcon, loading, }: ITicketReferencesProps) => import("react/jsx-runtime").JSX.Element;
+//# sourceMappingURL=TicketReferences.d.ts.map

package/dist/components/ticketReferences/TicketReferences.d.ts.map

@@ -0,0 +1 @@
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