@qoretechnologies/reqraft 0.10.13-pr.74.gccefa54 → 0.10.13

package/src/components/ticketReferences/TicketReferences.tsx

@@ -1,899 +0,0 @@
-import {
-  ReqoreButton,
-  ReqoreColumns,
-  ReqoreControlGroup,
-  ReqoreDropdown,
-  ReqoreEmptyState,
-  ReqoreEntityRow,
-  ReqoreInput,
-  ReqorePanel,
-  ReqoreSpan,
-  ReqoreSpinner,
-  ReqoreTextEffect,
-} from '@qoretechnologies/reqore';
-import { IReqoreIconName } from '@qoretechnologies/reqore/dist/types/icons';
-import { TReqoreEffectColor } from '@qoretechnologies/reqore/dist/components/Effect';
-import type { IReqoreEntityRowAction } from '@qoretechnologies/reqore/dist/components/EntityRow';
-import type { IReqorePanelSubAction } from '@qoretechnologies/reqore/dist/components/Panel';
-import { useCallback, useEffect, useMemo, useState } from 'react';
-import timeago from 'epoch-timeago';
-import styled from 'styled-components';
-import { formatBytes, isImage } from '../../helpers/common';
-import { ImageLightbox } from '../imageLightbox';
-import {
-  defaultInterfaceIcon,
-  IInterfaceReference,
-  TTicketViewerRole,
-} from '../supportTicket/meta';
-import type { ITicketThreadAttachment, ITicketThreadMessage } from '../ticketThread/TicketThread';
-
-/*
- * TicketReferences — the consolidated "everything attached to or linked from a
- * ticket" surface. It gathers, across the ticket description and every reply:
- *   • Screenshots — image attachments as a thumbnail grid → a zoom/paging lightbox.
- *     First: the visual evidence is what a reader scans for.
- *   • Linked interfaces — the {kind, name} snapshots as rows (kind as metadata),
- *     sorted by kind then name, matching the file rows below.
- *   • Files — every other attachment as a type-iconed row with provenance + download.
- * None of the mainstream desks (Zendesk/Front/Intercom/…) ship this consolidated
- * view, so it's the drawer's differentiator. Rendered as a tab in the staff drawer
- * and a panel in the customer modal; only the data + handlers differ by viewer.
- */
-
-/** Attachment metadata as returned by the list endpoint — carries the provenance
- *  (uploader + timestamp + source message) the message-embedded metadata omits. */
-export interface ITicketReferenceAttachment extends ITicketThreadAttachment {
-  /** the reply this file was attached to; null/absent = ticket-level */
-  message_id?: string | null;
-  /** the uploader, resolved + masked like the thread's message author (a staff
-   *  uploader reads as "Qorus Support" on the customer plane, never the raw identity) */
-  uploaded_by?: string;
-  /** the kind of party that uploaded the file — lets the viewer label it */
-  uploader_type?: 'customer' | 'staff';
-  /** ISO timestamp the file was attached */
-  created?: string;
-}
-
-export interface ITicketReferencesProps {
-  /** ticket-level interface references (from `ticket.referenced_interfaces`) */
-  references?: IInterfaceReference[];
-  /** the thread — source of message-level references and, as a fallback, attachments */
-  messages?: ITicketThreadMessage[];
-  /** the ticket's attachments from the list endpoint; preferred over the message-embedded
-   *  ones because it carries provenance and any ticket-level files. Falls back to `messages`. */
-  attachments?: ITicketReferenceAttachment[];
-  viewerRole?: TTicketViewerRole;
-  /** fetch an attachment's bytes as an object URL, for inline image preview + the lightbox.
-   *  Omitted ⇒ screenshots show as download tiles instead of thumbnails. */
-  fetchAttachmentUrl?: (attachmentId: string) => Promise<string>;
-  /** trigger a browser download of an attachment */
-  onDownloadAttachment?: (attachmentId: string, filename: string) => void;
-  /** open a referenced interface; reference chips are static (informational) when omitted */
-  onInterfaceClick?: (reference: IInterfaceReference) => void;
-  /** Reveal the message a reference or file came from, in the conversation.
-   *  Omitted ⇒ the action is not offered. It is also omitted per-row for anything filed
-   *  against the ticket itself rather than a reply, which has no message to reveal. */
-  onShowInChat?: (messageId: string) => void;
-  /** resolve a per-kind icon for a referenced interface (the IDE passes its own vocabulary) */
-  resolveInterfaceIcon?: (kind: string) => IReqoreIconName;
-  loading?: boolean;
-}
-
-// ---------------------------------------------------------------------------
-// helpers
-// ---------------------------------------------------------------------------
-// `epoch-timeago` — the same library reqore's `ReqoreTimeAgo` and the IDE's ticket
-// list use. This is a string context (a metadata run), so a helper rather than the
-// component; it stays consistent with them instead of a bespoke Intl reimplementation.
-const timeAgo = (iso?: string): string => {
-  if (!iso) {
-    return '';
-  }
-  const ms = Date.parse(iso);
-  return Number.isNaN(ms) ? '' : timeago(ms);
-};
-
-interface IFileType {
-  icon: IReqoreIconName;
-  color: TReqoreEffectColor;
-  label: string;
-}
-// MIME → a type icon (glyph) + a category tint, Fluent-style: colour distinguishes
-// the file family, the glyph its shape. Tints stay moderate for a dark surface.
-const fileType = (contentType: string): IFileType => {
-  const ct = contentType.toLowerCase();
-  if (ct === 'application/pdf') {
-    return { icon: 'FilePdf2Line', color: '#f56059', label: 'PDF' };
-  }
-  if (ct.includes('zip') || ct.includes('gzip')) {
-    return { icon: 'FileZipLine', color: '#f2a63c', label: 'Archive' };
-  }
-  if (ct === 'text/csv') {
-    return { icon: 'FileExcel2Line', color: '#46c96f', label: 'CSV' };
-  }
-  if (ct.includes('json') || ct.includes('yaml') || ct.includes('xml')) {
-    return { icon: 'CodeSLine', color: '#55a0ff', label: 'Data' };
-  }
-  if (ct.includes('markdown')) {
-    return { icon: 'MarkdownLine', color: '#55a0ff', label: 'Markdown' };
-  }
-  if (ct === 'text/x-log') {
-    return { icon: 'FileList2Line', color: '#8b8a97', label: 'Log' };
-  }
-  if (ct.startsWith('text/')) {
-    return { icon: 'FileTextLine', color: '#8b8a97', label: 'Text' };
-  }
-  return { icon: 'FileLine', color: '#8b8a97', label: 'File' };
-};
-
-// A coarse file family for the type filter. Images are their own section, so this
-// only buckets the non-image "Files"; it mirrors fileType's grouping.
-type TFileCategory = 'documents' | 'data' | 'logs' | 'archives';
-const fileCategory = (contentType: string): TFileCategory => {
-  const ct = contentType.toLowerCase();
-  if (ct.includes('zip') || ct.includes('gzip')) {
-    return 'archives';
-  }
-  if (ct === 'text/x-log') {
-    return 'logs';
-  }
-  if (ct === 'text/csv' || ct.includes('json') || ct.includes('yaml') || ct.includes('xml')) {
-    return 'data';
-  }
-  return 'documents';
-};
-
-// The type filter: 'all' plus one option per section / file-family. Empty families
-// are hidden from the menu (a ticket with no archives never offers "Archives").
-type TRefFilter = 'all' | 'links' | 'screenshots' | TFileCategory;
-type TRefSort = 'newest' | 'oldest' | 'name' | 'size';
-
-const FILTER_META: Record<TRefFilter, { label: string; icon: IReqoreIconName }> = {
-  all: { label: 'All types', icon: 'Apps2Line' },
-  links: { label: 'Linked interfaces', icon: 'LinksLine' },
-  screenshots: { label: 'Screenshots', icon: 'ImageLine' },
-  documents: { label: 'Documents', icon: 'FileTextLine' },
-  data: { label: 'Data', icon: 'CodeSLine' },
-  logs: { label: 'Logs', icon: 'FileList2Line' },
-  archives: { label: 'Archives', icon: 'FileZipLine' },
-};
-// the four filter keys that live inside the "Files" section
-const FILE_FILTERS: TFileCategory[] = ['documents', 'data', 'logs', 'archives'];
-// menu order mirrors the section order on screen: screenshots, links, then files
-const FILTER_ORDER: TRefFilter[] = ['all', 'screenshots', 'links', ...FILE_FILTERS];
-
-const SORT_META: Record<TRefSort, { label: string; icon: IReqoreIconName }> = {
-  newest: { label: 'Newest first', icon: 'SortDesc' },
-  oldest: { label: 'Oldest first', icon: 'SortAsc' },
-  name: { label: 'Name (A–Z)', icon: 'SortAlphabetAsc' },
-  size: { label: 'Largest first', icon: 'ScalesLine' },
-};
-const SORT_ORDER: TRefSort[] = ['newest', 'oldest', 'name', 'size'];
-
-const createdMs = (a: ITicketReferenceAttachment): number =>
-  a.created ? new Date(a.created).getTime() || 0 : 0;
-
-/**
- * A reference plus where it was cited.
- *
- * `message_id` is absent for a ticket-level reference — those are filed against the
- * ticket itself (`message_id IS NULL` server-side), so there is no message to reveal
- * and "show in chat" must not be offered for them.
- */
-export interface IResolvedInterfaceReference extends IInterfaceReference {
-  message_id?: string;
-}
-
-// dedupe a mixed run of references (ticket + every message) by identity — the same
-// interface referenced ticket-level and in a reply is one entry, not two.
-const dedupeRefs = (refs: IResolvedInterfaceReference[]): IResolvedInterfaceReference[] => {
-  const byKey = new Map<string, IResolvedInterfaceReference>();
-  for (const r of refs) {
-    const key = `${r.interface_kind}:${r.interface_name}`;
-    const kept = byKey.get(key);
-    if (!kept) {
-      byKey.set(key, r);
-      continue;
-    }
-    // The ticket-level copy is merged first and carries no message. When the same
-    // interface also appears in a reply, adopt that linkage instead of discarding it —
-    // otherwise an interface that demonstrably IS in the thread offers no way to jump
-    // to it, purely because it happened to be cited on the ticket as well.
-    if (!kept.message_id && r.message_id) {
-      byKey.set(key, { ...kept, message_id: r.message_id });
-    }
-  }
-  return Array.from(byKey.values());
-};
-
-const META_EFFECT = { textSize: 'small', opacity: 0.55 } as const;
-
-// ---------------------------------------------------------------------------
-// image URLs — fetch every screenshot's bytes once as an object URL, cached, and
-// revoked on unmount / when the set changes. Shared by the grid and the lightbox.
-// ---------------------------------------------------------------------------
-const useImageUrls = (
-  ids: string[],
-  fetchAttachmentUrl?: (attachmentId: string) => Promise<string>
-): Record<string, string | null> => {
-  const [urls, setUrls] = useState<Record<string, string | null>>({});
-  const key = ids.join(',');
-
-  useEffect(() => {
-    if (!fetchAttachmentUrl || !ids.length) {
-      return undefined;
-    }
-    let active = true;
-    const created: string[] = [];
-    Promise.allSettled(
-      ids.map((id) => fetchAttachmentUrl(id).then((url) => ({ id, url })))
-    ).then((results) => {
-      if (!active) {
-        return;
-      }
-      const next: Record<string, string | null> = {};
-      results.forEach((r, i) => {
-        if (r.status === 'fulfilled') {
-          next[r.value.id] = r.value.url;
-          created.push(r.value.url);
-        } else {
-          next[ids[i]] = null;
-        }
-      });
-      setUrls(next);
-    });
-    return () => {
-      active = false;
-      created.forEach((url) => URL.revokeObjectURL(url));
-    };
-    // `key` is the stable signature of `ids`; re-run when the image set changes.
-  }, [key, fetchAttachmentUrl]);
-
-  return urls;
-};
-
-// ---------------------------------------------------------------------------
-// styled bits (reqore covers the rest)
-// ---------------------------------------------------------------------------
-/*
- * The search/filter/sort strip reads as part of the list it filters, not as a stray
- * row above it: it gets its own tinted, bordered surface and sticks to the top of the
- * scroll container. Free-floating, it was easy to lose track of — and scrolling the
- * sections took the search box away with them, which is exactly when you want it.
- */
-const Toolbar = styled.div`
-  position: sticky;
-  top: 0;
-  z-index: 2;
-  padding: 8px;
-  border-radius: 8px;
-  border: 1px solid rgba(255, 255, 255, 0.08);
-  background: rgba(255, 255, 255, 0.04);
-  backdrop-filter: blur(6px);
-`;
-
-/*
- * A screenshot tile: the image is the button, and the overflow menu is a sibling
- * layered over it — a <button> cannot legally contain another button, so the menu
- * cannot live inside Thumb. It stays hidden until the tile is hovered or something
- * inside it takes focus, so a wall of screenshots still reads as images rather than
- * a grid of controls. Hidden by opacity rather than display, so it remains reachable
- * by keyboard.
- */
-const ThumbTile = styled.div`
-  position: relative;
-  /*
-   * A single-cell grid, not flex: a grid child stretches to fill by default, so the
-   * thumbnail spans the whole tile and the overlay's top-right corner IS the image's
-   * top-right corner. Under flex the button sized itself from its aspect-ratio, left a
-   * strip of empty tile beside it, and the menu — anchored to the tile — landed in that
-   * strip instead of over the image.
-   */
-  display: grid;
-
-  > .screenshot-menu {
-    position: absolute;
-    top: 5px;
-    right: 5px;
-    opacity: 0;
-    transition: opacity 0.12s ease-out;
-  }
-
-  &:hover > .screenshot-menu,
-  &:focus-within > .screenshot-menu {
-    opacity: 1;
-  }
-`;
-
-const Thumb = styled.button`
-  appearance: none;
-  border: 1px solid rgba(255, 255, 255, 0.1);
-  border-radius: 8px;
-  overflow: hidden;
-  padding: 0;
-  cursor: pointer;
-  aspect-ratio: 1 / 1;
-  background: rgba(255, 255, 255, 0.03);
-  display: flex;
-  align-items: center;
-  justify-content: center;
-  position: relative;
-  transition: border-color 0.15s;
-  &:hover {
-    border-color: rgba(169, 116, 255, 0.6);
-  }
-  &:focus-visible {
-    outline: 2px solid #a974ff;
-    outline-offset: 2px;
-  }
-  img {
-    width: 100%;
-    height: 100%;
-    object-fit: cover;
-    display: block;
-  }
-`;
-const ThumbCaption = styled.span`
-  position: absolute;
-  left: 0;
-  right: 0;
-  bottom: 0;
-  padding: 4px 6px;
-  font-size: 10px;
-  color: #fff;
-  background: linear-gradient(0deg, rgba(0, 0, 0, 0.75), transparent);
-  white-space: nowrap;
-  overflow: hidden;
-  text-overflow: ellipsis;
-  text-align: left;
-`;
-// ---------------------------------------------------------------------------
-// screenshot thumbnail
-// ---------------------------------------------------------------------------
-const Screenshot = ({
-  att,
-  url,
-  onOpen,
-  menu,
-}: {
-  att: ITicketReferenceAttachment;
-  url: string | null | undefined;
-  onOpen: () => void;
-  menu?: IReqorePanelSubAction[];
-}) => (
-  <ThumbTile>
-    <Thumb type='button' title={att.filename} onClick={onOpen}>
-      {url ? (
-        <img src={url} alt={att.filename} />
-      ) : (
-        <ReqoreSpan effect={{ opacity: 0.5, textSize: 'small' }}>
-          {url === null ? att.filename : '…'}
-        </ReqoreSpan>
-      )}
-      <ThumbCaption>{att.filename}</ThumbCaption>
-    </Thumb>
-    {/* One action doesn't earn a menu. With a single entry the overlay IS that
-        action, so a tile and a file row offer the same thing the same way instead of
-        hiding a download behind a caret on one surface and not the other. */}
-    {menu?.length === 1 ? (
-      <ReqoreButton
-        className='screenshot-menu'
-        icon={menu[0].icon}
-        tooltip={menu[0].label as string}
-        size='small'
-        flat
-        minimal
-        fixed
-        onClick={(event: React.MouseEvent<HTMLElement>) => {
-          event.stopPropagation();
-          menu[0].onClick?.(menu[0]);
-        }}
-      />
-    ) : menu?.length ? (
-      <ReqoreDropdown
-        className='screenshot-menu'
-        icon='More2Line'
-        tooltip='More actions'
-        size='small'
-        flat
-        minimal
-        fixed
-        useTargetWidth={false}
-        items={menu}
-        onClick={(event: React.MouseEvent<HTMLElement>) => event.stopPropagation()}
-      />
-    ) : null}
-  </ThumbTile>
-);
-
-// ---------------------------------------------------------------------------
-// main
-// ---------------------------------------------------------------------------
-export const TicketReferences = ({
-  references = [],
-  messages = [],
-  attachments,
-  viewerRole,
-  fetchAttachmentUrl,
-  onDownloadAttachment,
-  onInterfaceClick,
-  onShowInChat,
-  resolveInterfaceIcon,
-  loading,
-}: ITicketReferencesProps) => {
-  // references: ticket-level + every message's, deduped. Rendered as rows carrying
-  // their kind as metadata — the same treatment as the files below — so the tab
-  // reads as one consistent list rather than chips above rows.
-  const allRefs = useMemo(
-    () =>
-      dedupeRefs([
-        // ticket-level first (no message), then each message's own citations tagged
-        // with the message they came from
-        ...references,
-        ...messages.flatMap((m) =>
-          (m.referenced_interfaces ?? []).map((r) => ({ ...r, message_id: m.message_id }))
-        ),
-      ]),
-    [references, messages]
-  );
-  const resolveIcon = resolveInterfaceIcon ?? defaultInterfaceIcon;
-
-  /**
-   * The trailing controls for a row: its primary action, plus a "three dots" menu when
-   * there is anything else to offer. Built in one place so the interface rows and the
-   * file rows can't drift into different affordances.
-   *
-   * The menu is omitted entirely when it would be empty — a row filed against the
-   * ticket rather than a reply has no message to reveal, and an always-present menu
-   * that is sometimes empty is worse than no menu.
-   */
-  /**
-   * The reveal action. One definition, used by the reference rows, the file rows and
-   * the screenshot tiles.
-   *
-   * Present on every row, but DISABLED for anything filed against the ticket itself
-   * rather than a reply — those have no message to jump to. Showing the menu on some
-   * rows and not others read as breakage rather than as a distinction, and the
-   * disabled entry says why instead of leaving the reader to infer it.
-   */
-  const showInChatItem = (messageId?: string | null): IReqorePanelSubAction[] => {
-    if (!onShowInChat) {
-      return [];
-    }
-    return messageId
-      ? [{ label: 'Show in chat', icon: 'Chat1Line', onClick: () => onShowInChat(messageId) }]
-      : [
-          {
-            label: 'Show in chat',
-            icon: 'Chat1Line',
-            disabled: true,
-            description: 'Filed on the ticket, not in a reply',
-          },
-        ];
-  };
-
-  const rowActions = (
-    primary: IReqoreEntityRowAction | undefined,
-    messageId?: string | null
-  ): IReqoreEntityRowAction[] => {
-    const menu = showInChatItem(messageId);
-
-    return [
-      ...(primary ? [primary] : []),
-      ...(menu.length
-        ? [
-            {
-              icon: 'More2Line' as IReqoreIconName,
-              tooltip: 'More actions',
-              flat: true,
-              minimal: true,
-              actions: menu,
-            },
-          ]
-        : []),
-    ];
-  };
-
-  // attachments: the list-endpoint set (with provenance) or, failing that, the
-  // ones embedded per message (deriving provenance from the carrying message)
-  const allAttachments = useMemo<ITicketReferenceAttachment[]>(() => {
-    const source: ITicketReferenceAttachment[] =
-      attachments ??
-      messages.flatMap((m) =>
-        (m.attachments ?? []).map((a) => ({
-          ...a,
-          message_id: m.message_id,
-          uploaded_by: m.author_id,
-          created: m.created,
-        }))
-      );
-    const seen = new Set<string>();
-    return source.filter((a) => {
-      if (seen.has(a.attachment_id)) {
-        return false;
-      }
-      seen.add(a.attachment_id);
-      return true;
-    });
-  }, [attachments, messages]);
-
-  const images = useMemo(
-    () => allAttachments.filter((a) => isImage(a.content_type)),
-    [allAttachments]
-  );
-  const files = useMemo(
-    () => allAttachments.filter((a) => !isImage(a.content_type)),
-    [allAttachments]
-  );
-
-  const imageIds = useMemo(() => images.map((a) => a.attachment_id), [images]);
-  const urls = useImageUrls(imageIds, fetchAttachmentUrl);
-
-  const [lightbox, setLightbox] = useState<number | null>(null);
-
-  // --- search / filter / sort ------------------------------------------------
-  const [search, setSearch] = useState('');
-  const [filter, setFilter] = useState<TRefFilter>('all');
-  const [sort, setSort] = useState<TRefSort>('newest');
-
-  const query = search.trim().toLowerCase();
-  const matchesText = useCallback(
-    (...fields: (string | undefined)[]) =>
-      !query || fields.some((f) => f?.toLowerCase().includes(query)),
-    [query]
-  );
-
-  const sortAttachments = useCallback(
-    (arr: ITicketReferenceAttachment[]): ITicketReferenceAttachment[] => {
-      const next = [...arr];
-      switch (sort) {
-        case 'oldest':
-          return next.sort((a, b) => createdMs(a) - createdMs(b));
-        case 'name':
-          return next.sort((a, b) => a.filename.localeCompare(b.filename));
-        case 'size':
-          return next.sort((a, b) => (b.size_bytes ?? 0) - (a.size_bytes ?? 0));
-        case 'newest':
-        default:
-          return next.sort((a, b) => createdMs(b) - createdMs(a));
-      }
-    },
-    [sort]
-  );
-
-  // per-family counts feed the filter menu: empty families are dropped, and the
-  // surviving ones carry a count badge in their label.
-  const counts = useMemo(() => {
-    const byCategory: Record<TFileCategory, number> = {
-      documents: 0,
-      data: 0,
-      logs: 0,
-      archives: 0,
-    };
-    for (const f of files) {
-      byCategory[fileCategory(f.content_type)] += 1;
-    }
-    return {
-      all: allRefs.length + allAttachments.length,
-      links: allRefs.length,
-      screenshots: images.length,
-      ...byCategory,
-    } as Record<TRefFilter, number>;
-  }, [files, images.length, allRefs.length, allAttachments.length]);
-
-  // the three sections after search + type filter are applied. References sort by
-  // kind then name so like sits with like; "Name" sorts them purely by name.
-  const visibleRefs = useMemo(() => {
-    if (filter !== 'all' && filter !== 'links') {
-      return [] as IResolvedInterfaceReference[];
-    }
-    return allRefs
-      .filter((r) => matchesText(r.interface_name, r.interface_kind))
-      .sort((a, b) =>
-        sort === 'name'
-          ? a.interface_name.localeCompare(b.interface_name)
-          : a.interface_kind.localeCompare(b.interface_kind) ||
-            a.interface_name.localeCompare(b.interface_name)
-      );
-  }, [allRefs, filter, matchesText, sort]);
-
-  const visibleImages = useMemo(() => {
-    if (filter !== 'all' && filter !== 'screenshots') {
-      return [] as ITicketReferenceAttachment[];
-    }
-    return sortAttachments(images.filter((a) => matchesText(a.filename)));
-  }, [images, filter, matchesText, sortAttachments]);
-
-  const visibleFiles = useMemo(() => {
-    const fileFilter = FILE_FILTERS.includes(filter as TFileCategory);
-    if (filter !== 'all' && !fileFilter) {
-      return [] as ITicketReferenceAttachment[];
-    }
-    let list = files.filter((a) => matchesText(a.filename));
-    if (fileFilter) {
-      list = list.filter((a) => fileCategory(a.content_type) === filter);
-    }
-    return sortAttachments(list);
-  }, [files, filter, matchesText, sortAttachments]);
-
-  // a filtered-out lightbox target would dangle — close it if its index falls away
-  useEffect(() => {
-    if (lightbox !== null && lightbox >= visibleImages.length) {
-      setLightbox(null);
-    }
-  }, [visibleImages.length, lightbox]);
-
-  if (loading) {
-    return (
-      <ReqoreControlGroup fluid horizontalAlign='center' style={{ padding: '32px 0' }}>
-        <ReqoreSpinner iconColor='info' size='big'>
-          Loading references…
-        </ReqoreSpinner>
-      </ReqoreControlGroup>
-    );
-  }
-
-  if (!allRefs.length && !allAttachments.length) {
-    return (
-      <ReqoreEmptyState
-        icon='FolderInfoLine'
-        title='No references or files yet'
-        description='Interface references and any screenshots, documents, or files attached to this ticket will appear here.'
-        flat
-        transparent
-      />
-    );
-  }
-
-  // A search + type-filter + sort strip, shown once a ticket carries enough to be
-  // worth narrowing (any files, or 3+ linked interfaces). Empty type-families are
-  // dropped from the filter menu so it only ever offers what's actually present.
-  const showControls = allAttachments.length > 0 || allRefs.length > 2;
-  const filterOptions = FILTER_ORDER.filter((key) => key === 'all' || counts[key] > 0);
-  const nothingVisible = !visibleRefs.length && !visibleImages.length && !visibleFiles.length;
-
-  const controlBar = showControls ? (
-    <Toolbar>
-      {/* the bar is a filter over the content, not content itself — at the default
-          size the two dropdowns read as primary actions and crowd the search field */}
-      <ReqoreControlGroup fluid wrap verticalAlign='center' gapSize='small' size='small'>
-      <ReqoreInput
-        icon='Search2Line'
-        placeholder='Search files and references…'
-        value={search}
-        onChange={(e) => setSearch(e.currentTarget.value)}
-        onClearClick={() => setSearch('')}
-        minimal
-        fluid
-      />
-      <ReqoreDropdown
-        icon={FILTER_META[filter].icon}
-        label={FILTER_META[filter].label}
-        minimal
-        fixed
-        flat
-        items={filterOptions.map((key) => ({
-          selected: filter === key,
-          icon: FILTER_META[key].icon,
-          label: key === 'all' ? FILTER_META.all.label : `${FILTER_META[key].label} (${counts[key]})`,
-          onClick: () => setFilter(key),
-        }))}
-      />
-      <ReqoreDropdown
-        icon='ArrowUpDownLine'
-        label={SORT_META[sort].label}
-        minimal
-        fixed
-        flat
-        items={SORT_ORDER.map((key) => ({
-          selected: sort === key,
-          icon: SORT_META[key].icon,
-          label: SORT_META[key].label,
-          onClick: () => setSort(key),
-          }))}
-        />
-      </ReqoreControlGroup>
-    </Toolbar>
-  ) : null;
-
-  return (
-    <ReqoreControlGroup vertical fluid gapSize='big'>
-      {controlBar}
-
-      {nothingVisible ? (
-        <ReqoreEmptyState
-          icon='Search2Line'
-          title='No matching references or files'
-          description={
-            query
-              ? `Nothing here matches “${search.trim()}”.`
-              : 'Nothing matches the current filter.'
-          }
-          flat
-          transparent
-          actions={
-            <ReqoreButton
-              icon='CloseLine'
-              minimal
-              onClick={() => {
-                setSearch('');
-                setFilter('all');
-              }}
-            >
-              Clear filters
-            </ReqoreButton>
-          }
-        />
-      ) : null}
-
-      {visibleImages.length ? (
-        <ReqorePanel
-          label='Screenshots'
-          icon='ImageLine'
-          badge={visibleImages.length}
-          flat
-          transparent
-          size='small'
-          labelSize={4}
-          collapsible
-        >
-          <ReqoreColumns columns='auto-fill' minColumnWidth='140px' columnsGap='10px'>
-            {visibleImages.map((att, i) => (
-              <Screenshot
-                key={att.attachment_id}
-                att={att}
-                url={urls[att.attachment_id]}
-                onOpen={() =>
-                  urls[att.attachment_id]
-                    ? setLightbox(i)
-                    : onDownloadAttachment?.(att.attachment_id, att.filename)
-                }
-                menu={[
-                  ...(onDownloadAttachment
-                    ? [
-                        {
-                          label: 'Download',
-                          icon: 'DownloadLine' as IReqoreIconName,
-                          onClick: () => onDownloadAttachment(att.attachment_id, att.filename),
-                        },
-                      ]
-                    : []),
-                  ...showInChatItem(att.message_id),
-                ]}
-              />
-            ))}
-          </ReqoreColumns>
-        </ReqorePanel>
-      ) : null}
-
-      {visibleRefs.length ? (
-        <ReqorePanel
-          label='Linked interfaces'
-          icon='LinksLine'
-          badge={visibleRefs.length}
-          flat
-          transparent
-          size='small'
-          labelSize={4}
-          collapsible
-        >
-          {/* small rows: a reference list is scanned, so density beats presence —
-              the group's size reaches every row (ControlGroup/index.tsx:436) */}
-          <ReqoreControlGroup vertical fluid gapSize='small' size='small'>
-            {visibleRefs.map((reference) => {
-              // an app-triggered qog carries its trigger app's logo; everything else
-              // shows its kind glyph — the same vocabulary the reference chips use.
-              const image = reference.logo;
-              return (
-                <ReqoreEntityRow
-                  key={
-                    reference.reference_id ??
-                    `${reference.interface_kind}:${reference.interface_name}`
-                  }
-                  icon={image ? undefined : resolveIcon(reference.interface_kind)}
-                  iconImage={image}
-                  label={reference.interface_name}
-                  metadata={
-                    <ReqoreTextEffect effect={META_EFFECT}>
-                      {reference.interface_kind}
-                    </ReqoreTextEffect>
-                  }
-                  flat
-                  tooltip={
-                    onInterfaceClick
-                      ? `Open ${reference.interface_kind} ${reference.interface_name}`
-                      : undefined
-                  }
-                  actions={rowActions(
-                    onInterfaceClick
-                      ? {
-                          icon: 'ArrowRightUpLine',
-                          tooltip: 'Open',
-                          onClick: () => onInterfaceClick(reference),
-                        }
-                      : undefined,
-                    reference.message_id
-                  )}
-                />
-              );
-            })}
-          </ReqoreControlGroup>
-        </ReqorePanel>
-      ) : null}
-
-      {visibleFiles.length ? (
-        <ReqorePanel
-          label='Files'
-          icon='FileList3Line'
-          badge={visibleFiles.length}
-          flat
-          transparent
-          size='small'
-          labelSize={4}
-          collapsible
-          actions={
-            visibleFiles.length > 1 && onDownloadAttachment
-              ? [
-                  {
-                    icon: 'DownloadCloud2Line',
-                    label: 'Download all',
-                    onClick: () =>
-                      visibleFiles.forEach((f) => onDownloadAttachment(f.attachment_id, f.filename)),
-                  },
-                ]
-              : []
-          }
-        >
-          {/* matches the interface rows above — the two lists read as one surface */}
-          <ReqoreControlGroup vertical fluid gapSize='small' size='small'>
-            {visibleFiles.map((f) => {
-              const type = fileType(f.content_type);
-              // a customer's own upload reads "you"; everything else shows the
-              // (already server-masked) uploader — "Qorus Support" for staff replies.
-              const uploader =
-                viewerRole === 'customer' && f.uploader_type === 'customer' ? 'you' : f.uploaded_by;
-              const provenance = [
-                formatBytes(f.size_bytes),
-                uploader ? `added by ${uploader}` : undefined,
-                timeAgo(f.created) || undefined,
-              ]
-                .filter(Boolean)
-                .join(' · ');
-              return (
-                <ReqoreEntityRow
-                  key={f.attachment_id}
-                  icon={type.icon}
-                  iconColor={type.color}
-                  label={f.filename}
-                  metadata={<ReqoreTextEffect effect={META_EFFECT}>{provenance}</ReqoreTextEffect>}
-                  flat
-                  actions={rowActions(
-                    onDownloadAttachment
-                      ? {
-                          icon: 'DownloadLine',
-                          tooltip: 'Download',
-                          onClick: () => onDownloadAttachment(f.attachment_id, f.filename),
-                        }
-                      : undefined,
-                    f.message_id
-                  )}
-                />
-              );
-            })}
-          </ReqoreControlGroup>
-        </ReqorePanel>
-      ) : null}
-
-      {lightbox !== null && fetchAttachmentUrl ? (
-        <ImageLightbox
-          images={visibleImages}
-          index={lightbox}
-          onIndex={setLightbox}
-          onClose={() => setLightbox(null)}
-          fetchAttachmentUrl={fetchAttachmentUrl}
-          onDownload={onDownloadAttachment}
-        />
-      ) : null}
-    </ReqoreControlGroup>
-  );
-};