@qoretechnologies/reqraft 0.10.11 → 0.10.13-pr.74.g6bfe1fd

package/dist/components/ticketReferences/TicketReferences.js

@@ -0,0 +1,461 @@
+"use strict";
+var __makeTemplateObject = (this && this.__makeTemplateObject) || function (cooked, raw) {
+    if (Object.defineProperty) { Object.defineProperty(cooked, "raw", { value: raw }); } else { cooked.raw = raw; }
+    return cooked;
+};
+var __assign = (this && this.__assign) || function () {
+    __assign = Object.assign || function(t) {
+        for (var s, i = 1, n = arguments.length; i < n; i++) {
+            s = arguments[i];
+            for (var p in s) if (Object.prototype.hasOwnProperty.call(s, p))
+                t[p] = s[p];
+        }
+        return t;
+    };
+    return __assign.apply(this, arguments);
+};
+var __spreadArray = (this && this.__spreadArray) || function (to, from, pack) {
+    if (pack || arguments.length === 2) for (var i = 0, l = from.length, ar; i < l; i++) {
+        if (ar || !(i in from)) {
+            if (!ar) ar = Array.prototype.slice.call(from, 0, i);
+            ar[i] = from[i];
+        }
+    }
+    return to.concat(ar || Array.prototype.slice.call(from));
+};
+var __importDefault = (this && this.__importDefault) || function (mod) {
+    return (mod && mod.__esModule) ? mod : { "default": mod };
+};
+Object.defineProperty(exports, "__esModule", { value: true });
+exports.TicketReferences = void 0;
+var jsx_runtime_1 = require("react/jsx-runtime");
+var reqore_1 = require("@qoretechnologies/reqore");
+var react_1 = require("react");
+var epoch_timeago_1 = __importDefault(require("epoch-timeago"));
+var styled_components_1 = __importDefault(require("styled-components"));
+var common_1 = require("../../helpers/common");
+var imageLightbox_1 = require("../imageLightbox");
+var meta_1 = require("../supportTicket/meta");
+// ---------------------------------------------------------------------------
+// helpers
+// ---------------------------------------------------------------------------
+// `epoch-timeago` — the same library reqore's `ReqoreTimeAgo` and the IDE's ticket
+// list use. This is a string context (a metadata run), so a helper rather than the
+// component; it stays consistent with them instead of a bespoke Intl reimplementation.
+var timeAgo = function (iso) {
+    if (!iso) {
+        return '';
+    }
+    var ms = Date.parse(iso);
+    return Number.isNaN(ms) ? '' : (0, epoch_timeago_1.default)(ms);
+};
+// MIME → a type icon (glyph) + a category tint, Fluent-style: colour distinguishes
+// the file family, the glyph its shape. Tints stay moderate for a dark surface.
+var fileType = function (contentType) {
+    var ct = contentType.toLowerCase();
+    if (ct === 'application/pdf') {
+        return { icon: 'FilePdf2Line', color: '#f56059', label: 'PDF' };
+    }
+    if (ct.includes('zip') || ct.includes('gzip')) {
+        return { icon: 'FileZipLine', color: '#f2a63c', label: 'Archive' };
+    }
+    if (ct === 'text/csv') {
+        return { icon: 'FileExcel2Line', color: '#46c96f', label: 'CSV' };
+    }
+    if (ct.includes('json') || ct.includes('yaml') || ct.includes('xml')) {
+        return { icon: 'CodeSLine', color: '#55a0ff', label: 'Data' };
+    }
+    if (ct.includes('markdown')) {
+        return { icon: 'MarkdownLine', color: '#55a0ff', label: 'Markdown' };
+    }
+    if (ct === 'text/x-log') {
+        return { icon: 'FileList2Line', color: '#8b8a97', label: 'Log' };
+    }
+    if (ct.startsWith('text/')) {
+        return { icon: 'FileTextLine', color: '#8b8a97', label: 'Text' };
+    }
+    return { icon: 'FileLine', color: '#8b8a97', label: 'File' };
+};
+var fileCategory = function (contentType) {
+    var ct = contentType.toLowerCase();
+    if (ct.includes('zip') || ct.includes('gzip')) {
+        return 'archives';
+    }
+    if (ct === 'text/x-log') {
+        return 'logs';
+    }
+    if (ct === 'text/csv' || ct.includes('json') || ct.includes('yaml') || ct.includes('xml')) {
+        return 'data';
+    }
+    return 'documents';
+};
+var FILTER_META = {
+    all: { label: 'All types', icon: 'Apps2Line' },
+    links: { label: 'Linked interfaces', icon: 'LinksLine' },
+    screenshots: { label: 'Screenshots', icon: 'ImageLine' },
+    documents: { label: 'Documents', icon: 'FileTextLine' },
+    data: { label: 'Data', icon: 'CodeSLine' },
+    logs: { label: 'Logs', icon: 'FileList2Line' },
+    archives: { label: 'Archives', icon: 'FileZipLine' },
+};
+// the four filter keys that live inside the "Files" section
+var FILE_FILTERS = ['documents', 'data', 'logs', 'archives'];
+// menu order mirrors the section order on screen: screenshots, links, then files
+var FILTER_ORDER = __spreadArray(['all', 'screenshots', 'links'], FILE_FILTERS, true);
+var SORT_META = {
+    newest: { label: 'Newest first', icon: 'SortDesc' },
+    oldest: { label: 'Oldest first', icon: 'SortAsc' },
+    name: { label: 'Name (A–Z)', icon: 'SortAlphabetAsc' },
+    size: { label: 'Largest first', icon: 'ScalesLine' },
+};
+var SORT_ORDER = ['newest', 'oldest', 'name', 'size'];
+var createdMs = function (a) {
+    return a.created ? new Date(a.created).getTime() || 0 : 0;
+};
+// dedupe a mixed run of references (ticket + every message) by identity — the same
+// interface referenced ticket-level and in a reply is one entry, not two.
+var dedupeRefs = function (refs) {
+    var byKey = new Map();
+    for (var _i = 0, refs_1 = refs; _i < refs_1.length; _i++) {
+        var r = refs_1[_i];
+        var key = "".concat(r.interface_kind, ":").concat(r.interface_name);
+        var kept = byKey.get(key);
+        if (!kept) {
+            byKey.set(key, r);
+            continue;
+        }
+        // The ticket-level copy is merged first and carries no message. When the same
+        // interface also appears in a reply, adopt that linkage instead of discarding it —
+        // otherwise an interface that demonstrably IS in the thread offers no way to jump
+        // to it, purely because it happened to be cited on the ticket as well.
+        if (!kept.message_id && r.message_id) {
+            byKey.set(key, __assign(__assign({}, kept), { message_id: r.message_id }));
+        }
+    }
+    return Array.from(byKey.values());
+};
+var META_EFFECT = { textSize: 'small', opacity: 0.55 };
+// ---------------------------------------------------------------------------
+// image URLs — fetch every screenshot's bytes once as an object URL, cached, and
+// revoked on unmount / when the set changes. Shared by the grid and the lightbox.
+// ---------------------------------------------------------------------------
+var useImageUrls = function (ids, fetchAttachmentUrl) {
+    var _a = (0, react_1.useState)({}), urls = _a[0], setUrls = _a[1];
+    var key = ids.join(',');
+    (0, react_1.useEffect)(function () {
+        if (!ids.length) {
+            return undefined;
+        }
+        // No fetcher wired means there is no preview to wait for — resolve every id
+        // straight to the "no preview" state (null) so tiles fall through to the
+        // filename / download fallback instead of a forever-pending "…" (undefined
+        // is reserved for a wired fetcher's genuinely in-flight requests).
+        if (!fetchAttachmentUrl) {
+            setUrls(Object.fromEntries(ids.map(function (id) { return [id, null]; })));
+            return undefined;
+        }
+        var active = true;
+        var created = [];
+        Promise.allSettled(ids.map(function (id) { return fetchAttachmentUrl(id).then(function (url) { return ({ id: id, url: url }); }); })).then(function (results) {
+            if (!active) {
+                return;
+            }
+            var next = {};
+            results.forEach(function (r, i) {
+                if (r.status === 'fulfilled') {
+                    next[r.value.id] = r.value.url;
+                    created.push(r.value.url);
+                }
+                else {
+                    next[ids[i]] = null;
+                }
+            });
+            setUrls(next);
+        });
+        return function () {
+            active = false;
+            created.forEach(function (url) { return URL.revokeObjectURL(url); });
+        };
+        // `key` is the stable signature of `ids`; re-run when the image set changes.
+    }, [key, fetchAttachmentUrl]);
+    return urls;
+};
+// ---------------------------------------------------------------------------
+// styled bits (reqore covers the rest)
+// ---------------------------------------------------------------------------
+/*
+ * The search/filter/sort strip reads as part of the list it filters, not as a stray
+ * row above it: it gets its own tinted, bordered surface and sticks to the top of the
+ * scroll container. Free-floating, it was easy to lose track of — and scrolling the
+ * sections took the search box away with them, which is exactly when you want it.
+ */
+var Toolbar = styled_components_1.default.div(templateObject_1 || (templateObject_1 = __makeTemplateObject(["\n  position: sticky;\n  top: 0;\n  z-index: 2;\n  padding: 8px;\n  border-radius: 8px;\n  border: 1px solid rgba(255, 255, 255, 0.08);\n  background: rgba(255, 255, 255, 0.04);\n  backdrop-filter: blur(6px);\n"], ["\n  position: sticky;\n  top: 0;\n  z-index: 2;\n  padding: 8px;\n  border-radius: 8px;\n  border: 1px solid rgba(255, 255, 255, 0.08);\n  background: rgba(255, 255, 255, 0.04);\n  backdrop-filter: blur(6px);\n"])));
+/*
+ * A screenshot tile: the image is the button, and the overflow menu is a sibling
+ * layered over it — a <button> cannot legally contain another button, so the menu
+ * cannot live inside Thumb. It stays hidden until the tile is hovered or something
+ * inside it takes focus, so a wall of screenshots still reads as images rather than
+ * a grid of controls. Hidden by opacity rather than display, so it remains reachable
+ * by keyboard.
+ */
+var ThumbTile = styled_components_1.default.div(templateObject_2 || (templateObject_2 = __makeTemplateObject(["\n  position: relative;\n  /*\n   * A single-cell grid, not flex: a grid child stretches to fill by default, so the\n   * thumbnail spans the whole tile and the overlay's top-right corner IS the image's\n   * top-right corner. Under flex the button sized itself from its aspect-ratio, left a\n   * strip of empty tile beside it, and the menu \u2014 anchored to the tile \u2014 landed in that\n   * strip instead of over the image.\n   */\n  display: grid;\n\n  > .screenshot-menu {\n    position: absolute;\n    top: 5px;\n    right: 5px;\n    opacity: 0;\n    transition: opacity 0.12s ease-out;\n  }\n\n  &:hover > .screenshot-menu,\n  &:focus-within > .screenshot-menu {\n    opacity: 1;\n  }\n"], ["\n  position: relative;\n  /*\n   * A single-cell grid, not flex: a grid child stretches to fill by default, so the\n   * thumbnail spans the whole tile and the overlay's top-right corner IS the image's\n   * top-right corner. Under flex the button sized itself from its aspect-ratio, left a\n   * strip of empty tile beside it, and the menu \u2014 anchored to the tile \u2014 landed in that\n   * strip instead of over the image.\n   */\n  display: grid;\n\n  > .screenshot-menu {\n    position: absolute;\n    top: 5px;\n    right: 5px;\n    opacity: 0;\n    transition: opacity 0.12s ease-out;\n  }\n\n  &:hover > .screenshot-menu,\n  &:focus-within > .screenshot-menu {\n    opacity: 1;\n  }\n"])));
+var Thumb = styled_components_1.default.button(templateObject_3 || (templateObject_3 = __makeTemplateObject(["\n  appearance: none;\n  border: 1px solid rgba(255, 255, 255, 0.1);\n  border-radius: 8px;\n  overflow: hidden;\n  padding: 0;\n  cursor: pointer;\n  aspect-ratio: 1 / 1;\n  background: rgba(255, 255, 255, 0.03);\n  display: flex;\n  align-items: center;\n  justify-content: center;\n  position: relative;\n  transition: border-color 0.15s;\n  &:hover {\n    border-color: rgba(169, 116, 255, 0.6);\n  }\n  &:focus-visible {\n    outline: 2px solid #a974ff;\n    outline-offset: 2px;\n  }\n  img {\n    width: 100%;\n    height: 100%;\n    object-fit: cover;\n    display: block;\n  }\n"], ["\n  appearance: none;\n  border: 1px solid rgba(255, 255, 255, 0.1);\n  border-radius: 8px;\n  overflow: hidden;\n  padding: 0;\n  cursor: pointer;\n  aspect-ratio: 1 / 1;\n  background: rgba(255, 255, 255, 0.03);\n  display: flex;\n  align-items: center;\n  justify-content: center;\n  position: relative;\n  transition: border-color 0.15s;\n  &:hover {\n    border-color: rgba(169, 116, 255, 0.6);\n  }\n  &:focus-visible {\n    outline: 2px solid #a974ff;\n    outline-offset: 2px;\n  }\n  img {\n    width: 100%;\n    height: 100%;\n    object-fit: cover;\n    display: block;\n  }\n"])));
+var ThumbCaption = styled_components_1.default.span(templateObject_4 || (templateObject_4 = __makeTemplateObject(["\n  position: absolute;\n  left: 0;\n  right: 0;\n  bottom: 0;\n  padding: 4px 6px;\n  font-size: 10px;\n  color: #fff;\n  background: linear-gradient(0deg, rgba(0, 0, 0, 0.75), transparent);\n  white-space: nowrap;\n  overflow: hidden;\n  text-overflow: ellipsis;\n  text-align: left;\n"], ["\n  position: absolute;\n  left: 0;\n  right: 0;\n  bottom: 0;\n  padding: 4px 6px;\n  font-size: 10px;\n  color: #fff;\n  background: linear-gradient(0deg, rgba(0, 0, 0, 0.75), transparent);\n  white-space: nowrap;\n  overflow: hidden;\n  text-overflow: ellipsis;\n  text-align: left;\n"])));
+// ---------------------------------------------------------------------------
+// screenshot thumbnail
+// ---------------------------------------------------------------------------
+var Screenshot = function (_a) {
+    var att = _a.att, url = _a.url, onOpen = _a.onOpen, menu = _a.menu;
+    return ((0, jsx_runtime_1.jsxs)(ThumbTile, { children: [(0, jsx_runtime_1.jsxs)(Thumb, { type: 'button', title: att.filename, onClick: onOpen, children: [url ? ((0, jsx_runtime_1.jsx)("img", { src: url, alt: att.filename })) : ((0, jsx_runtime_1.jsx)(reqore_1.ReqoreSpan, { effect: { opacity: 0.5, textSize: 'small' }, children: url === null ? att.filename : '…' })), (0, jsx_runtime_1.jsx)(ThumbCaption, { children: att.filename })] }), (menu === null || menu === void 0 ? void 0 : menu.length) === 1 ? ((0, jsx_runtime_1.jsx)(reqore_1.ReqoreButton, { className: 'screenshot-menu', icon: menu[0].icon, tooltip: menu[0].label, size: 'small', flat: true, minimal: true, fixed: true, onClick: function (event) {
+                    var _a, _b;
+                    event.stopPropagation();
+                    (_b = (_a = menu[0]).onClick) === null || _b === void 0 ? void 0 : _b.call(_a, menu[0]);
+                } })) : (menu === null || menu === void 0 ? void 0 : menu.length) ? ((0, jsx_runtime_1.jsx)(reqore_1.ReqoreDropdown, { className: 'screenshot-menu', icon: 'More2Line', tooltip: 'More actions', size: 'small', flat: true, minimal: true, fixed: true, useTargetWidth: false, items: menu, onClick: function (event) { return event.stopPropagation(); } })) : null] }));
+};
+// ---------------------------------------------------------------------------
+// main
+// ---------------------------------------------------------------------------
+var TicketReferences = function (_a) {
+    var _b = _a.references, references = _b === void 0 ? [] : _b, _c = _a.messages, messages = _c === void 0 ? [] : _c, attachments = _a.attachments, viewerRole = _a.viewerRole, fetchAttachmentUrl = _a.fetchAttachmentUrl, onDownloadAttachment = _a.onDownloadAttachment, onInterfaceClick = _a.onInterfaceClick, onShowInChat = _a.onShowInChat, resolveInterfaceIcon = _a.resolveInterfaceIcon, loading = _a.loading;
+    // references: ticket-level + every message's, deduped. Rendered as rows carrying
+    // their kind as metadata — the same treatment as the files below — so the tab
+    // reads as one consistent list rather than chips above rows.
+    var allRefs = (0, react_1.useMemo)(function () {
+        return dedupeRefs(__spreadArray(__spreadArray([], references, true), messages.flatMap(function (m) { var _a; return ((_a = m.referenced_interfaces) !== null && _a !== void 0 ? _a : []).map(function (r) { return (__assign(__assign({}, r), { message_id: m.message_id })); }); }), true));
+    }, [references, messages]);
+    var resolveIcon = resolveInterfaceIcon !== null && resolveInterfaceIcon !== void 0 ? resolveInterfaceIcon : meta_1.defaultInterfaceIcon;
+    /**
+     * The trailing controls for a row: its primary action, plus a "three dots" menu when
+     * there is anything else to offer. Built in one place so the interface rows and the
+     * file rows can't drift into different affordances.
+     *
+     * The menu is omitted entirely when it would be empty — a row filed against the
+     * ticket rather than a reply has no message to reveal, and an always-present menu
+     * that is sometimes empty is worse than no menu.
+     */
+    /**
+     * The reveal action. One definition, used by the reference rows, the file rows and
+     * the screenshot tiles.
+     *
+     * Present on every row, but DISABLED for anything filed against the ticket itself
+     * rather than a reply — those have no message to jump to. Showing the menu on some
+     * rows and not others read as breakage rather than as a distinction, and the
+     * disabled entry says why instead of leaving the reader to infer it.
+     */
+    var showInChatItem = function (messageId) {
+        if (!onShowInChat) {
+            return [];
+        }
+        return messageId
+            ? [{ label: 'Show in chat', icon: 'Chat1Line', onClick: function () { return onShowInChat(messageId); } }]
+            : [
+                {
+                    label: 'Show in chat',
+                    icon: 'Chat1Line',
+                    disabled: true,
+                    description: 'Filed on the ticket, not in a reply',
+                },
+            ];
+    };
+    var rowActions = function (primary, messageId) {
+        var menu = showInChatItem(messageId);
+        return __spreadArray(__spreadArray([], (primary ? [primary] : []), true), (menu.length
+            ? [
+                {
+                    icon: 'More2Line',
+                    tooltip: 'More actions',
+                    flat: true,
+                    minimal: true,
+                    actions: menu,
+                },
+            ]
+            : []), true);
+    };
+    // attachments: the list-endpoint set (with provenance) or, failing that, the
+    // ones embedded per message (deriving provenance from the carrying message)
+    var allAttachments = (0, react_1.useMemo)(function () {
+        var source = attachments !== null && attachments !== void 0 ? attachments : messages.flatMap(function (m) {
+            var _a;
+            return ((_a = m.attachments) !== null && _a !== void 0 ? _a : []).map(function (a) { return (__assign(__assign({}, a), { message_id: m.message_id, uploaded_by: m.author_id, created: m.created })); });
+        });
+        var seen = new Set();
+        return source.filter(function (a) {
+            if (seen.has(a.attachment_id)) {
+                return false;
+            }
+            seen.add(a.attachment_id);
+            return true;
+        });
+    }, [attachments, messages]);
+    var images = (0, react_1.useMemo)(function () { return allAttachments.filter(function (a) { return (0, common_1.isImage)(a.content_type); }); }, [allAttachments]);
+    var files = (0, react_1.useMemo)(function () { return allAttachments.filter(function (a) { return !(0, common_1.isImage)(a.content_type); }); }, [allAttachments]);
+    var imageIds = (0, react_1.useMemo)(function () { return images.map(function (a) { return a.attachment_id; }); }, [images]);
+    var urls = useImageUrls(imageIds, fetchAttachmentUrl);
+    var _d = (0, react_1.useState)(null), lightbox = _d[0], setLightbox = _d[1];
+    // --- search / filter / sort ------------------------------------------------
+    var _e = (0, react_1.useState)(''), search = _e[0], setSearch = _e[1];
+    var _f = (0, react_1.useState)('all'), filter = _f[0], setFilter = _f[1];
+    var _g = (0, react_1.useState)('newest'), sort = _g[0], setSort = _g[1];
+    var query = search.trim().toLowerCase();
+    var matchesText = (0, react_1.useCallback)(function () {
+        var fields = [];
+        for (var _i = 0; _i < arguments.length; _i++) {
+            fields[_i] = arguments[_i];
+        }
+        return !query || fields.some(function (f) { return f === null || f === void 0 ? void 0 : f.toLowerCase().includes(query); });
+    }, [query]);
+    var sortAttachments = (0, react_1.useCallback)(function (arr) {
+        var next = __spreadArray([], arr, true);
+        switch (sort) {
+            case 'oldest':
+                return next.sort(function (a, b) { return createdMs(a) - createdMs(b); });
+            case 'name':
+                return next.sort(function (a, b) { return a.filename.localeCompare(b.filename); });
+            case 'size':
+                return next.sort(function (a, b) { var _a, _b; return ((_a = b.size_bytes) !== null && _a !== void 0 ? _a : 0) - ((_b = a.size_bytes) !== null && _b !== void 0 ? _b : 0); });
+            case 'newest':
+            default:
+                return next.sort(function (a, b) { return createdMs(b) - createdMs(a); });
+        }
+    }, [sort]);
+    // per-family counts feed the filter menu: empty families are dropped, and the
+    // surviving ones carry a count badge in their label.
+    var counts = (0, react_1.useMemo)(function () {
+        var byCategory = {
+            documents: 0,
+            data: 0,
+            logs: 0,
+            archives: 0,
+        };
+        for (var _i = 0, files_1 = files; _i < files_1.length; _i++) {
+            var f = files_1[_i];
+            byCategory[fileCategory(f.content_type)] += 1;
+        }
+        return __assign({ all: allRefs.length + allAttachments.length, links: allRefs.length, screenshots: images.length }, byCategory);
+    }, [files, images.length, allRefs.length, allAttachments.length]);
+    // the three sections after search + type filter are applied. References sort by
+    // kind then name so like sits with like; "Name" sorts them purely by name.
+    var visibleRefs = (0, react_1.useMemo)(function () {
+        if (filter !== 'all' && filter !== 'links') {
+            return [];
+        }
+        return allRefs
+            .filter(function (r) { return matchesText(r.interface_name, r.interface_kind); })
+            .sort(function (a, b) {
+            return sort === 'name'
+                ? a.interface_name.localeCompare(b.interface_name)
+                : a.interface_kind.localeCompare(b.interface_kind) ||
+                    a.interface_name.localeCompare(b.interface_name);
+        });
+    }, [allRefs, filter, matchesText, sort]);
+    var visibleImages = (0, react_1.useMemo)(function () {
+        if (filter !== 'all' && filter !== 'screenshots') {
+            return [];
+        }
+        return sortAttachments(images.filter(function (a) { return matchesText(a.filename); }));
+    }, [images, filter, matchesText, sortAttachments]);
+    var visibleFiles = (0, react_1.useMemo)(function () {
+        var fileFilter = FILE_FILTERS.includes(filter);
+        if (filter !== 'all' && !fileFilter) {
+            return [];
+        }
+        var list = files.filter(function (a) { return matchesText(a.filename); });
+        if (fileFilter) {
+            list = list.filter(function (a) { return fileCategory(a.content_type) === filter; });
+        }
+        return sortAttachments(list);
+    }, [files, filter, matchesText, sortAttachments]);
+    // a filtered-out lightbox target would dangle — close it if its index falls away
+    (0, react_1.useEffect)(function () {
+        if (lightbox !== null && lightbox >= visibleImages.length) {
+            setLightbox(null);
+        }
+    }, [visibleImages.length, lightbox]);
+    if (loading) {
+        return ((0, jsx_runtime_1.jsx)(reqore_1.ReqoreControlGroup, { fluid: true, horizontalAlign: 'center', style: { padding: '32px 0' }, children: (0, jsx_runtime_1.jsx)(reqore_1.ReqoreSpinner, { iconColor: 'info', size: 'big', children: "Loading references\u2026" }) }));
+    }
+    if (!allRefs.length && !allAttachments.length) {
+        return ((0, jsx_runtime_1.jsx)(reqore_1.ReqoreEmptyState, { icon: 'FolderInfoLine', title: 'No references or files yet', description: 'Interface references and any screenshots, documents, or files attached to this ticket will appear here.', flat: true, transparent: true }));
+    }
+    // A search + type-filter + sort strip, shown once a ticket carries enough to be
+    // worth narrowing (any files, or 3+ linked interfaces). Empty type-families are
+    // dropped from the filter menu so it only ever offers what's actually present.
+    var showControls = allAttachments.length > 0 || allRefs.length > 2;
+    var filterOptions = FILTER_ORDER.filter(function (key) { return key === 'all' || counts[key] > 0; });
+    var nothingVisible = !visibleRefs.length && !visibleImages.length && !visibleFiles.length;
+    var controlBar = showControls ? ((0, jsx_runtime_1.jsx)(Toolbar, { children: (0, jsx_runtime_1.jsxs)(reqore_1.ReqoreControlGroup, { fluid: true, wrap: true, verticalAlign: 'center', gapSize: 'small', size: 'small', children: [(0, jsx_runtime_1.jsx)(reqore_1.ReqoreInput, { icon: 'Search2Line', placeholder: 'Search files and references\u2026', value: search, onChange: function (e) { return setSearch(e.currentTarget.value); }, onClearClick: function () { return setSearch(''); }, minimal: true, fluid: true }), (0, jsx_runtime_1.jsx)(reqore_1.ReqoreDropdown, { icon: FILTER_META[filter].icon, label: FILTER_META[filter].label, minimal: true, fixed: true, flat: true, items: filterOptions.map(function (key) { return ({
+                        selected: filter === key,
+                        icon: FILTER_META[key].icon,
+                        label: key === 'all' ? FILTER_META.all.label : "".concat(FILTER_META[key].label, " (").concat(counts[key], ")"),
+                        onClick: function () { return setFilter(key); },
+                    }); }) }), (0, jsx_runtime_1.jsx)(reqore_1.ReqoreDropdown, { icon: 'ArrowUpDownLine', label: SORT_META[sort].label, minimal: true, fixed: true, flat: true, items: SORT_ORDER.map(function (key) { return ({
+                        selected: sort === key,
+                        icon: SORT_META[key].icon,
+                        label: SORT_META[key].label,
+                        onClick: function () { return setSort(key); },
+                    }); }) })] }) })) : null;
+    return ((0, jsx_runtime_1.jsxs)(reqore_1.ReqoreControlGroup, { vertical: true, fluid: true, gapSize: 'big', children: [controlBar, nothingVisible ? ((0, jsx_runtime_1.jsx)(reqore_1.ReqoreEmptyState, { icon: 'Search2Line', title: 'No matching references or files', description: query
+                    ? "Nothing here matches \u201C".concat(search.trim(), "\u201D.")
+                    : 'Nothing matches the current filter.', flat: true, transparent: true, actions: (0, jsx_runtime_1.jsx)(reqore_1.ReqoreButton, { icon: 'CloseLine', minimal: true, onClick: function () {
+                        setSearch('');
+                        setFilter('all');
+                    }, children: "Clear filters" }) })) : null, visibleImages.length ? ((0, jsx_runtime_1.jsx)(reqore_1.ReqorePanel, { label: 'Screenshots', icon: 'ImageLine', badge: visibleImages.length, flat: true, transparent: true, size: 'small', labelSize: 4, collapsible: true, children: (0, jsx_runtime_1.jsx)(reqore_1.ReqoreColumns, { columns: 'auto-fill', minColumnWidth: '140px', columnsGap: '10px', children: visibleImages.map(function (att, i) { return ((0, jsx_runtime_1.jsx)(Screenshot, { att: att, url: urls[att.attachment_id], onOpen: function () {
+                            return urls[att.attachment_id]
+                                ? setLightbox(i)
+                                : onDownloadAttachment === null || onDownloadAttachment === void 0 ? void 0 : onDownloadAttachment(att.attachment_id, att.filename);
+                        }, menu: __spreadArray(__spreadArray([], (onDownloadAttachment
+                            ? [
+                                {
+                                    label: 'Download',
+                                    icon: 'DownloadLine',
+                                    onClick: function () { return onDownloadAttachment(att.attachment_id, att.filename); },
+                                },
+                            ]
+                            : []), true), showInChatItem(att.message_id), true) }, att.attachment_id)); }) }) })) : null, visibleRefs.length ? ((0, jsx_runtime_1.jsx)(reqore_1.ReqorePanel, { label: 'Linked interfaces', icon: 'LinksLine', badge: visibleRefs.length, flat: true, transparent: true, size: 'small', labelSize: 4, collapsible: true, children: (0, jsx_runtime_1.jsx)(reqore_1.ReqoreControlGroup, { vertical: true, fluid: true, gapSize: 'small', size: 'small', children: visibleRefs.map(function (reference) {
+                        var _a;
+                        // an app-triggered qog carries its trigger app's logo; everything else
+                        // shows its kind glyph — the same vocabulary the reference chips use.
+                        var image = reference.logo;
+                        return ((0, jsx_runtime_1.jsx)(reqore_1.ReqoreEntityRow, { icon: image ? undefined : resolveIcon(reference.interface_kind), iconImage: image, label: reference.interface_name, metadata: (0, jsx_runtime_1.jsx)(reqore_1.ReqoreTextEffect, { effect: META_EFFECT, children: reference.interface_kind }), flat: true, tooltip: onInterfaceClick
+                                ? "Open ".concat(reference.interface_kind, " ").concat(reference.interface_name)
+                                : undefined, actions: rowActions(onInterfaceClick
+                                ? {
+                                    icon: 'ArrowRightUpLine',
+                                    tooltip: 'Open',
+                                    onClick: function () { return onInterfaceClick(reference); },
+                                }
+                                : undefined, reference.message_id) }, (_a = reference.reference_id) !== null && _a !== void 0 ? _a : "".concat(reference.interface_kind, ":").concat(reference.interface_name)));
+                    }) }) })) : null, visibleFiles.length ? ((0, jsx_runtime_1.jsx)(reqore_1.ReqorePanel, { label: 'Files', icon: 'FileList3Line', badge: visibleFiles.length, flat: true, transparent: true, size: 'small', labelSize: 4, collapsible: true, actions: visibleFiles.length > 1 && onDownloadAttachment
+                    ? [
+                        {
+                            icon: 'DownloadCloud2Line',
+                            label: 'Download all',
+                            onClick: function () {
+                                return visibleFiles.forEach(function (f) { return onDownloadAttachment(f.attachment_id, f.filename); });
+                            },
+                        },
+                    ]
+                    : [], children: (0, jsx_runtime_1.jsx)(reqore_1.ReqoreControlGroup, { vertical: true, fluid: true, gapSize: 'small', size: 'small', children: visibleFiles.map(function (f) {
+                        var type = fileType(f.content_type);
+                        // a customer's own upload reads "you"; everything else shows the
+                        // (already server-masked) uploader — "Qorus Support" for staff replies.
+                        var uploader = viewerRole === 'customer' && f.uploader_type === 'customer' ? 'you' : f.uploaded_by;
+                        var provenance = [
+                            (0, common_1.formatBytes)(f.size_bytes),
+                            uploader ? "added by ".concat(uploader) : undefined,
+                            timeAgo(f.created) || undefined,
+                        ]
+                            .filter(Boolean)
+                            .join(' · ');
+                        return ((0, jsx_runtime_1.jsx)(reqore_1.ReqoreEntityRow, { icon: type.icon, iconColor: type.color, label: f.filename, metadata: (0, jsx_runtime_1.jsx)(reqore_1.ReqoreTextEffect, { effect: META_EFFECT, children: provenance }), flat: true, actions: rowActions(onDownloadAttachment
+                                ? {
+                                    icon: 'DownloadLine',
+                                    tooltip: 'Download',
+                                    onClick: function () { return onDownloadAttachment(f.attachment_id, f.filename); },
+                                }
+                                : undefined, f.message_id) }, f.attachment_id));
+                    }) }) })) : null, lightbox !== null && fetchAttachmentUrl ? ((0, jsx_runtime_1.jsx)(imageLightbox_1.ImageLightbox, { images: visibleImages, index: lightbox, onIndex: setLightbox, onClose: function () { return setLightbox(null); }, fetchAttachmentUrl: fetchAttachmentUrl, onDownload: onDownloadAttachment })) : null] }));
+};
+exports.TicketReferences = TicketReferences;
+var templateObject_1, templateObject_2, templateObject_3, templateObject_4;
+//# sourceMappingURL=TicketReferences.js.map

package/dist/components/ticketReferences/TicketReferences.js.map

@@ -0,0 +1 @@
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package/dist/components/ticketReferences/index.d.ts

@@ -0,0 +1,3 @@
+export { TicketReferences } from './TicketReferences';
+export type { ITicketReferenceAttachment, ITicketReferencesProps } from './TicketReferences';
+//# sourceMappingURL=index.d.ts.map

package/dist/components/ticketReferences/index.d.ts.map

@@ -0,0 +1 @@
+{"version":3,"file":"index.d.ts","sourceRoot":"","sources":["../../../src/components/ticketReferences/index.ts"],"names":[],"mappings":"AAAA,OAAO,EAAE,gBAAgB,EAAE,MAAM,oBAAoB,CAAC;AACtD,YAAY,EAAE,0BAA0B,EAAE,sBAAsB,EAAE,MAAM,oBAAoB,CAAC"}

package/dist/components/ticketReferences/index.js

@@ -0,0 +1,6 @@
+"use strict";
+Object.defineProperty(exports, "__esModule", { value: true });
+exports.TicketReferences = void 0;
+var TicketReferences_1 = require("./TicketReferences");
+Object.defineProperty(exports, "TicketReferences", { enumerable: true, get: function () { return TicketReferences_1.TicketReferences; } });
+//# sourceMappingURL=index.js.map

package/dist/components/ticketReferences/index.js.map

@@ -0,0 +1 @@
+{"version":3,"file":"index.js","sourceRoot":"","sources":["../../../src/components/ticketReferences/index.ts"],"names":[],"mappings":";;;AAAA,uDAAsD;AAA7C,oHAAA,gBAAgB,OAAA"}

package/dist/components/ticketThread/TicketThread.d.ts

@@ -0,0 +1,57 @@
+import { IReqoreIconName } from '@qoretechnologies/reqore/dist/types/icons';
+import { IInterfaceReference, TTicketMessageAuthor, TTicketViewerRole } from '../supportTicket';
+export interface ITicketThreadAttachment {
+    attachment_id: string;
+    filename: string;
+    content_type: string;
+    size_bytes: number;
+}
+export interface ITicketThreadMessage {
+    message_id: string;
+    author_type: TTicketMessageAuthor;
+    author_id: string;
+    body: string;
+    internal?: boolean;
+    created: string;
+    attachments?: ITicketThreadAttachment[];
+    /** Qorus interfaces this message references, as `{kind, name}` snapshots. */
+    referenced_interfaces?: IInterfaceReference[];
+}
+export interface ITicketThreadProps {
+    messages: ITicketThreadMessage[];
+    /** which side "you" sit on + how internal notes render. */
+    viewerRole?: TTicketViewerRole;
+    loading?: boolean;
+    /** download an attachment (the consumer wires this to its API). */
+    onDownloadAttachment?: (attachmentId: string, filename: string) => void;
+    /**
+     * Fetch an image attachment's bytes as an object URL, for the inline thumbnail +
+     * click-to-enlarge preview. Omitted ⇒ image attachments fall back to the same
+     * download chip as every other file, so the thread degrades rather than breaks
+     * where a consumer hasn't wired it. Non-image attachments never use it.
+     */
+    fetchAttachmentUrl?: (attachmentId: string) => Promise<string>;
+    /** resolve a per-kind icon for a referenced interface. Consumers with their own
+     *  icon vocabulary (e.g. the qorus-ide IDE) pass one; when omitted, a built-in
+     *  per-kind default is used so every surface shows consistent chips. */
+    resolveInterfaceIcon?: (kind: string) => IReqoreIconName;
+    /** open a referenced interface; reference chips are static when omitted (e.g. the staff
+     *  view, which can't reach the customer's instance, leaves this out). */
+    onInterfaceClick?: (reference: IInterfaceReference) => void;
+    /** The TICKET's own references (picked when filing). Echoed as chips on the opening
+     *  message so the conversation carries them too — when they lived only in the header
+     *  rail + References tab, readers looked for them in the thread and concluded the
+     *  ticket had none. Deduped against the opening message's own message-level refs. */
+    ticketReferences?: IInterfaceReference[];
+}
+/**
+ * DOM id of a message in the rendered thread.
+ *
+ * Exported rather than inlined so that anything wanting to reveal a message — a
+ * "show in chat" action on a reference, a deep link — derives the id from the same
+ * function the thread renders with. Two copies of the same template string is exactly
+ * how that contract silently breaks when one side is renamed.
+ */
+export declare const ticketMessageDomId: (messageId: string) => string;
+export declare const TicketThread: ({ messages, viewerRole, loading, onDownloadAttachment, fetchAttachmentUrl, resolveInterfaceIcon, onInterfaceClick, ticketReferences, }: ITicketThreadProps) => import("react/jsx-runtime").JSX.Element;
+//# sourceMappingURL=TicketThread.d.ts.map

package/dist/components/ticketThread/TicketThread.d.ts.map

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