@prodantix/sdk 0.8.0 → 0.9.0-beta.783

package/README.md

@@ -40,8 +40,8 @@ if (await prodantix.isFeatureEnabled('new-checkout')) {
 registrable domain, so `xyz.com`, `app.xyz.com` and `console.xyz.com` see one person; the
 identified id stays per origin in `localStorage` and never enters the cookie. Pass `cookieDomain`
 to name the domain (a site whose subdomains belong to different tenants must), or `sharedStorage`
-to write no cookie. The queue persists in `localStorage`, delivery is by `navigator.sendBeacon`
-on page hide, and pageviews and clicks are autocaptured. Pass `autocapture: false` to disable
+to write no cookie. The queue persists in `localStorage`, a batch sent while the page is
+hidden goes by a `keepalive` fetch so it outlives the page, and pageviews and clicks are autocaptured. Pass `autocapture: false` to disable
 capture, or `autocaptureOptions: { pageviews, clicks }` to tune it.
 
 Autocapture collects no customer content by default. A click records the element's tag, id and

package/dist/chat.cjs

@@ -1,9 +1,7 @@
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e=document.createElement("span");e.className="label",e.textContent=this.strings.launcherLabel,this.launcher.append(e);}this.launcher.append(this.badge),this.launcher.classList.toggle("closed",!this.openNow);}update(e,t){this.appearance={...T,...e},this.settings=L(this.appearance),t!==void 0&&(this.scheme=t),this.paint(),this.drawLauncher(),this.panel&&(this.close(),this.open());}paint(){this.styles(`${j(this.appearance,this.scheme)}${this.kit&&this.appearance.help?this.kit.HELP_CSS:""}${this.filesKit?this.filesKit.filesCss(this.appearance.attachments?.enabled===true,this.settings.composerShape):""}`);}loadKit(){return !this.appearance.help||!this.helpLoader?Promise.resolve(null):(this.kitLoad??(this.kitLoad=this.helpLoader().then(e=>(this.kit=e,this.paint(),e))),this.kitLoad)}loadFiles(){return this.filesLoader?(this.filesLoad??(this.filesLoad=this.filesLoader().then(e=>(this.filesKit=e,this.paint(),e))),this.filesLoad):Promise.resolve(null)}toggle(){this.panel?this.close():this.open();}setOpenNow(e){this.openNow=e,this.launcher.classList.toggle("closed",!e),this.panel?.classList.toggle("closed",!e);}async open(){if(this.panel)return;this.lastFocused=this.host.ownerDocument.activeElement,this.unread=0,this.renderBadge();let e=document.createElement("section");e.className=this.openNow?"panel":"panel closed",e.setAttribute("role","dialog"),e.setAttribute("aria-modal","true"),e.setAttribute("aria-label",this.strings.title);let t=document.createElement("div");t.className="header";let r=document.createElement("span");r.className="grip",r.setAttribute("aria-hidden","true"),t.append(r);let i=this.appearance.team??[];i.length>0&&t.append(H(i,this.strings,b=>this.client.avatarUrl(b)));let a=document.createElement("div");a.className="headmain";let s=document.createElement("h2");s.textContent=this.strings.title;let l=document.createElement("p");l.className="status";let h=document.createElement("span");h.className="live",h.setAttribute("aria-hidden","true"),l.append(h,this.strings.replyTime),a.append(s,l);let u=document.createElement("button");u.className="close",u.type="button",u.setAttribute("aria-label",this.strings.closeLabel),u.innerHTML=We,u.addEventListener("click",()=>this.close()),t.append(a,u);let d=document.createElement("div");d.className="log",d.setAttribute("role","log"),d.setAttribute("aria-live","polite"),d.setAttribute("aria-label",this.strings.title);let c=document.createElement("form");c.className="composer";let p=document.createElement("input");p.type="text",p.setAttribute("aria-label",this.strings.inputPlaceholder),p.placeholder=this.strings.inputPlaceholder;let m=document.createElement("button");m.type="submit",m.setAttribute("aria-label",this.strings.sendLabel),m.innerHTML='<svg class="sendglyph" aria-hidden="true" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"><path d="M4.5 12 20 4.5 15 20l-3.6-5.4L4.5 12Z"/></svg>';let E=document.createElement("span");E.className="sendtext",E.textContent=this.strings.sendLabel,m.append(E),c.append(p,m),c.addEventListener("submit",b=>{b.preventDefault(),this.submit(p,d);}),e.append(t,d,c),this.appearance.poweredBy&&e.append(Le(this.appearance.poweredBy,this.client.avatarUrl("/messenger-mark.png"))),e.addEventListener("keydown",b=>this.onKeydown(b,e,u));let S=document.createElement("div");S.className="scrim",S.addEventListener("click",()=>this.close()),this.root.append(S,e),this.panel=e,this.scrim=S,Ve(e,()=>this.close()),p.focus();let C=this.appearance.attachments,[g,,,x]=await Promise.all([this.client.load(),this.loadKit(),C?.enabled&&this.client.upload?this.loadFiles():null,this.ticketsLoad??(this.ticketsLoad=this.ticketsLoader?.())]);if(g?.turns.some(b=>b.attachments?.length)&&await this.loadFiles(),this.panel!==e)return;this.filesKit&&C?.enabled&&this.client.upload&&this.filesKit.attachField({attachLabel:this.strings.attachLabel,fileRefusal:this.strings.fileRefusal,hold:b=>{this.picked=b;},objectUrl:b=>this.objectUrl(b),removeFileLabel:this.strings.removeFileLabel,root:this.root},c,p,d,C);let v=this.helpHost();v?.placement==="tab"&&v.host.source.collections&&v.host.source.collectionArticles&&v.kit.helpTab(v.host),v?.placement==="while_typing"&&v.kit.whileTyping(v.host,p,c),x&&this.appearance.tickets&&x.ticketsTab(e,this.client,this.appearance.tickets.words),g&&g.turns.length>0?this.renderThread(d,g):this.renderFirstRun(d,p),this.openNow||this.renderAway(t);}renderFirstRun(e,t){let r=document.createElement("div");r.className="empty";let i=document.createElement("h3");i.textContent=this.appearance.greeting.trim()||this.strings.emptyTitle,r.append(i);let a=this.helpHost();if(a?.placement==="first_view")a.kit.firstView(a.host,r);else {let l=document.createElement("p");l.textContent=this.strings.emptyBody,r.append(l);}this.appearance.starterPrompts.filter(De).forEach((l,h)=>{let u=document.createElement("div");u.className="prompt";let d=document.createElement("div");d.className="promptwords",d.id=`prompt-${h}`;let c=document.createElement("template");c.innerHTML=l.html,qe(c.content)?d.append(c.content):d.textContent=l.text;for(let m of d.querySelectorAll("a"))m.target="_blank",m.rel="noopener noreferrer";let p=document.createElement("button");p.className="promptpress",p.type="button",p.setAttribute("aria-labelledby",d.id),p.addEventListener("click",()=>{t.value=l.text,this.submit(t,e);}),u.append(d,p),r.append(u);}),e.replaceChildren(r);}helpHost(){let e=this.appearance.help,{kit:t,panel:r}=this,i=e&&t&&r?t.hostOf(this.client,{close:()=>this.close(),closeLabel:this.strings.closeLabel,panel:r,scheme:this.scheme,words:e.words}):null;return i&&t&&e?{host:i,kit:t,placement:e.placement}:null}renderAway(e){let t=document.createElement("div");t.className="away";let r=document.createElement("span");r.className="awayglyph",r.setAttribute("aria-hidden","true");let i=document.createElement("span");i.textContent=this.appearance.awayMessage.trim()||this.strings.awayBody,t.append(r,i),e.after(t);}objectUrl(e){let t=URL.createObjectURL(e);return this.objectUrls.push(t),t}close(){if(this.panel){this.panel.remove(),this.scrim?.remove(),this.panel=null,this.scrim=null,this.picked=null;for(let e of this.objectUrls)URL.revokeObjectURL(e);this.objectUrls=[],this.lastFocused instanceof HTMLElement?this.lastFocused.focus():this.launcher.focus();}}onIncomingTurn(e){if(this.panel&&e.attachments?.length&&!this.filesKit&&this.filesLoader){this.loadFiles().then(()=>this.takeTurn(e));return}this.takeTurn(e);}takeTurn(e){if(this.panel){let t=this.panel.querySelector(".log");t instanceof HTMLElement&&!this.hasTurn(t,e.id)&&this.appendTurn(t,e);return}e.authorKind!=="end_user"&&(this.unread+=1,this.renderBadge());}async submit(e,t){let r=e.value.trim(),i=this.picked;if(!(!r&&!i)){e.value="",this.picked=null;for(let a of this.root.querySelectorAll(".file,.ferr,.hsugg"))a.remove();await this.sendBody(t,r,i);}}async sendBody(e,t,r=null){e.querySelector(".empty")?.remove(),this.pendingTurns+=1;let i=this.appendTurn(e,{authorId:null,authorKind:"end_user",body:t,createdAt:new Date().toISOString(),id:`pending-${this.pendingTurns}`},r);i.setAttribute("data-pending","");let a=r?await this.client.upload?.(r,this.filesKit?.uploadRefusalOf):void 0;if(a&&"refusal"in a){this.filesKit?.markRefused(i,a.refusal,this.appearance.attachments,()=>this.sendBody(e,t,r));return}let s=a===null?null:await this.client.send(t,Ye(),a?[a.id]:void 0);if(i.removeAttribute("data-pending"),s){i.dataset.turnId=s.id;return}this.markFailed(e,i,t,r);}markFailed(e,t,r,i){t.setAttribute("data-failed","");let a=document.createElement("button");a.type="button",a.className="retry",a.textContent=this.strings.retryLabel,a.addEventListener("click",()=>{t.remove(),this.sendBody(e,r,i);}),(t.querySelector(".body")??t).append(a);}hasTurn(e,t){for(let r of e.children)if(r instanceof HTMLElement&&r.dataset.turnId===t)return  true;return  false}renderThread(e,t){e.replaceChildren();for(let r of t.turns)this.appendTurn(e,r);}appendTurn(e,t,r=null){if(e.querySelector(".empty")?.remove(),t.authorKind==="system"){let c=document.createElement("div");return c.className="turn system",c.dataset.turnId=t.id,c.textContent=t.body,e.append(c),c}let i=je.includes(t.authorKind)?t.authorKind:"agent",a=this.settings,s=document.createElement("div");if(s.className=`turn ${i}`,s.dataset.turnId=t.id,i!=="end_user"&&a.nameAvatar){let c=document.createElement("span");if(c.className=i==="ai"?"av bot":"av",c.setAttribute("aria-hidden","true"),i==="agent"&&t.authorAvatarUrl){let p=document.createElement("img");p.alt="",p.src=this.client.avatarUrl(t.authorAvatarUrl),c.append(p);}else {c.textContent=i==="ai"?this.strings.aiLabel:z(this.agentName(t));let p=i==="agent"?this.appearance.team?.find(m=>m.name===t.authorName)?.tone:void 0;p&&(c.style.background=p);}s.append(c);}let h=document.createElement("div");if(h.className="body",i==="end_user"){let c=this.filesKit,p=m=>this.objectUrl(m);r&&c?.drawFile(h,r.name,r.type,r.size,Promise.resolve(r),p);for(let m of t.attachments??[])c?.drawFile(h,m.name,m.contentType,m.bytes,this.client.file?.(m.url)??Promise.resolve(null),p);}let u=i!=="end_user"&&a.namePlacement!=="hidden",d=document.createElement("div");if(i==="ai"?ze(d,t.body):d.textContent=t.body,u||i==="ai"&&a.namePlacement==="hidden"){let c=document.createElement("div");c.className=i==="ai"?"author ai":"author",c.textContent=i==="ai"?this.strings.aiLabel:this.agentName(t),a.stampPlacement==="beside_name"&&c.append(this.stamp(t)),a.namePlacement==="inline"?(c.classList.add("below"),h.append(d,c)):h.append(c,d);}else t.body&&h.append(d);return a.stampPlacement==="under_turn"&&h.append(this.stamp(t)),s.append(h),e.append(s),e.scrollTop=e.scrollHeight,s}agentName(e){return e.authorName||this.strings.agentLabel}stamp(e){let t=document.createElement("span");return t.className="stamp",t.textContent=this.strings.timeLabel(e.createdAt),t}onKeydown(e,t,r){if(e.key==="Escape"){e.preventDefault(),this.close();return}if(e.key!=="Tab")return;let i=[...t.querySelectorAll('button, input, a[href], [tabindex]:not([tabindex="-1"])')].filter(h=>!h.closest("[hidden]")&&!h.hidden);if(i.length===0)return;let a=i[0],s=i[i.length-1],l=this.root.activeElement;e.shiftKey&&l===a?(e.preventDefault(),s.focus()):!e.shiftKey&&l===s?(e.preventDefault(),a.focus()):l===null&&(e.preventDefault(),r.focus());}renderBadge(){this.unread>0?(this.badge.hidden=false,this.badge.textContent=String(this.unread),this.launcher.setAttribute("aria-label",`${this.strings.launcherLabel}, ${this.strings.unreadLabel(this.unread)}`)):(this.badge.hidden=true,this.badge.textContent="",this.launcher.setAttribute("aria-label",this.strings.launcherLabel));}},Je="(max-width: 770px)";function Ve(n,e){let t=null;n.addEventListener("pointerdown",i=>{if(t||i.button!==0||!globalThis.matchMedia?.(Je).matches)return;let a=i.target;if(!a?.closest("a, button, input, textarea, iframe")){for(;a&&a!==n;a=a.parentElement)if(a.scrollTop>0)return;t={at:i.timeStamp,id:i.pointerId,offset:0,startY:i.clientY},n.setPointerCapture?.(i.pointerId),n.dataset.dragging="";}}),n.addEventListener("pointermove",i=>{if(t?.id!==i.pointerId)return;let a=i.clientY-t.startY;t.offset=a>=0?a:-16*(1-Math.exp(a/48)),n.style.translate=`0 ${t.offset}px`;});let r=i=>{let a=t;if(a?.id!==i.pointerId)return;t=null,delete n.dataset.dragging;let s=a.offset>Math.min(72,n.getBoundingClientRect().height*.4),l=a.offset/Math.max(1,i.timeStamp-a.at)>.5&&a.offset>16;s||l?e():n.style.translate="";};n.addEventListener("pointerup",r),n.addEventListener("pointercancel",r);}var Xe=n=>{if(typeof CSSStyleSheet=="function"&&"adoptedStyleSheets"in n&&"replaceSync"in CSSStyleSheet.prototype){let t=new CSSStyleSheet;return n.adoptedStyleSheets=[t],r=>t.replaceSync(r)}let e=document.createElement("style");return n.append(e),t=>{e.textContent=t;}};function Y(n){return `40${JSON.stringify(n)}`}function W(){return 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Ze="/socket.io/?EIO=4&transport=websocket",F=class{constructor(e){this.options=e;o(this,"socket",null);o(this,"heartbeat",null);o(this,"ready",false);o(this,"closed",false);o(this,"heartbeatWindow",45e3);o(this,"factory");o(this,"setTimer");o(this,"clearTimer");this.factory=e.socketFactory??Qe,this.setTimer=e.setTimer??((t,r)=>setTimeout(t,r)),this.clearTimer=e.clearTimer??(t=>clearTimeout(t));}open(){if(this.socket||this.closed)return;let e=`${this.options.host.replace(/^http/,"ws").replace(/\/+$/,"")}${Ze}`,t;try{t=this.factory(e);}catch{this.options.onClosed(false);return}this.socket=t,t.onmessage=r=>this.receive(String(r.data)),t.onerror=()=>t.close(),t.onclose=()=>this.fell();}close(){this.closed=true,this.stopHeartbeat();let e=this.socket;this.socket=null,e?.close();}receive(e){let t=J(e);if(t.kind==="open"){this.armHeartbeat(t.pingInterval+t.pingTimeout),this.socket?.send(Y(this.options.auth));return}if(t.kind==="ping"){this.armHeartbeat(),this.socket?.send(W());return}if(t.kind==="connectError"||t.kind==="disconnect"){this.stopHeartbeat(),this.socket?.close();return}if(t.kind==="event"){if(t.name==="ready"){this.ready=true,this.options.onReady();return}if(t.name==="conversation.turn"){let r=t.payload?.turn;r&&this.options.onTurn(r);}}}fell(){this.stopHeartbeat();let e=this.ready;this.socket=null,this.ready=false,this.closed||this.options.onClosed(e);}armHeartbeat(e){e!==void 0&&(this.heartbeatWindow=e),this.stopHeartbeat(),this.heartbeat=this.setTimer(()=>this.socket?.close(),this.heartbeatWindow);}stopHeartbeat(){this.heartbeat!==null&&this.clearTimer(this.heartbeat),this.heartbeat=null;}};function Qe(n){let e=globalThis.WebSocket;if(!e)throw new k("no WebSocket");return new e(n)}var et=6e4;function Lt(n){let e=globalThis.document;if(!e)throw new N("prodantix 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E(),C(),{close:()=>i.close(),destroy:()=>{S(),clearTimeout(s),d?.close(),d=null,i.close(),t.remove();},identify:g=>r.identify(g),open:()=>{i.open().then(C);}}}
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e=document.createElement("span");e.className="label",e.textContent=this.strings.launcherLabel,this.launcher.append(e);}this.launcher.append(this.badge),this.launcher.classList.toggle("closed",!this.openNow);}update(e,t){this.appearance={...T,...e},this.settings=A(this.appearance),t!==void 0&&(this.scheme=t),this.paint(),this.drawLauncher(),this.panel&&(this.close(),this.open());}paint(){this.styles(`${j(this.appearance,this.scheme)}${this.kit&&this.appearance.help?this.kit.HELP_CSS:""}${this.filesKit?this.filesKit.filesCss(this.appearance.attachments?.enabled===true,this.settings.composerShape):""}`);}loadKit(){return !this.appearance.help||!this.helpLoader?Promise.resolve(null):(this.kitLoad??(this.kitLoad=this.helpLoader().then(e=>(this.kit=e,this.paint(),e))),this.kitLoad)}loadFiles(){return 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i=je.includes(t.authorKind)?t.authorKind:"agent",a=this.settings,o=document.createElement("div");if(o.className=`turn ${i}`,o.dataset.turnId=t.id,i!=="end_user"&&a.nameAvatar){let c=document.createElement("span");if(c.className=i==="ai"?"av bot":"av",c.setAttribute("aria-hidden","true"),i==="agent"&&t.authorAvatarUrl){let p=document.createElement("img");p.alt="",p.src=this.client.avatarUrl(t.authorAvatarUrl),c.append(p);}else {c.textContent=i==="ai"?this.strings.aiLabel:z(this.agentName(t));let p=i==="agent"?this.appearance.team?.find(m=>m.name===t.authorName)?.tone:void 0;p&&(c.style.background=p);}o.append(c);}let h=document.createElement("div");if(h.className="body",i==="end_user"){let c=this.filesKit,p=m=>this.objectUrl(m);r&&c?.drawFile(h,r.name,r.type,r.size,Promise.resolve(r),p);for(let m of t.attachments??[])c?.drawFile(h,m.name,m.contentType,m.bytes,this.client.file?.(m.url)??Promise.resolve(null),p);}let 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"3"}function J(n){let e=n.charAt(0),t=n.slice(1);if(e==="2")return {kind:"ping"};if(e==="1")return {kind:"disconnect"};if(e==="0"){let o=M(t);return {kind:"open",pingInterval:typeof o?.pingInterval=="number"?o.pingInterval:25e3,pingTimeout:typeof o?.pingTimeout=="number"?o.pingTimeout:2e4}}if(e!=="4")return {kind:"other"};let r=t.charAt(0),i=t.slice(1);if(r==="0")return {kind:"connected"};if(r==="1")return {kind:"disconnect"};if(r==="4"){let o=M(i);return {kind:"connectError",message:typeof o?.message=="string"?o.message:"refused"}}if(r!=="2")return {kind:"other"};let a=M(i);return !Array.isArray(a)||typeof a[0]!="string"?{kind:"other"}:{kind:"event",name:a[0],payload:a[1]}}function M(n){try{return JSON.parse(n)}catch{return null}}var Ze="/socket.io/?EIO=4&transport=websocket",F=class{constructor(e){this.options=e;s(this,"socket",null);s(this,"heartbeat",null);s(this,"ready",false);s(this,"closed",false);s(this,"heartbeatWindow",45e3);s(this,"factory");s(this,"setTimer");s(this,"clearTimer");this.factory=e.socketFactory??Qe,this.setTimer=e.setTimer??((t,r)=>setTimeout(t,r)),this.clearTimer=e.clearTimer??(t=>clearTimeout(t));}open(){if(this.socket||this.closed)return;let e=`${this.options.host.replace(/^http/,"ws").replace(/\/+$/,"")}${Ze}`,t;try{t=this.factory(e);}catch{this.options.onClosed(false);return}this.socket=t,t.onmessage=r=>this.receive(String(r.data)),t.onerror=()=>t.close(),t.onclose=()=>this.fell();}close(){this.closed=true,this.stopHeartbeat();let e=this.socket;this.socket=null,e?.close();}receive(e){let t=J(e);if(t.kind==="open"){this.armHeartbeat(t.pingInterval+t.pingTimeout),this.socket?.send(Y(this.options.auth));return}if(t.kind==="ping"){this.armHeartbeat(),this.socket?.send(W());return}if(t.kind==="connectError"||t.kind==="disconnect"){this.stopHeartbeat(),this.socket?.close();return}if(t.kind==="event"){if(t.name==="ready"){this.ready=true,this.options.onReady();return}if(t.name==="conversation.turn"){let r=t.payload?.turn;r&&this.options.onTurn(r);}}}fell(){this.stopHeartbeat();let e=this.ready;this.socket=null,this.ready=false,this.closed||this.options.onClosed(e);}armHeartbeat(e){e!==void 0&&(this.heartbeatWindow=e),this.stopHeartbeat(),this.heartbeat=this.setTimer(()=>this.socket?.close(),this.heartbeatWindow);}stopHeartbeat(){this.heartbeat!==null&&this.clearTimer(this.heartbeat),this.heartbeat=null;}};function Qe(n){let e=globalThis.WebSocket;if(!e)throw new k("no WebSocket");return new e(n)}var et=6e4;function At(n){let e=globalThis.document;if(!e)throw new N("prodantix chat requires a document; mount it in the browser");let t=n.mountPoint??e.createElement("div");n.mountPoint||e.body.append(t);let r=new w(n),i=new L(t,r,n.strings,n.appearance,{files:n.files,help:n.help,tickets:n.tickets}),a=n.appearance?.availability??T.availability,o,l=()=>{i.setOpenNow(_(a,new Date)),o=setTimeout(l,et);};l();let h=new Set,u,d=null,c=n.pollIntervalMs??15e3,p=g=>{h.has(g.id)||g.authorKind==="end_user"||(h.add(g.id),i.onIncomingTurn(g));},m=async()=>{if(!r.hasThread)return;let g=await r.load();if(g){for(let x of g.turns)p(x);h=new Set(g.turns.map(x=>x.id));}},E=()=>{u||c<=0||(u=setInterval(()=>void m(),c));},S=()=>{u&&clearInterval(u),u=void 0;},C=()=>{if(d||!n.socketHost)return;let g=r.socketAuth;g&&(d=new F({auth:g,host:n.socketHost,onClosed:x=>{d=null,E(),x&&C();},onReady:S,onTurn:p,socketFactory:n.socketFactory}),d.open());};return E(),C(),{close:()=>i.close(),destroy:()=>{S(),clearTimeout(o),d?.close(),d=null,i.close(),t.remove();},identify:g=>r.identify(g),open:()=>{i.open().then(C);}}}
+exports.ChatClient=w;exports.ChatPanel=L;exports.DEFAULT_APPEARANCE=T;exports.DEFAULT_APPEARANCE_SETTINGS=f;exports.mountChat=At;exports.panelStyles=j;exports.resolveAppearance=A;//# sourceMappingURL=chat.cjs.map
 //# sourceMappingURL=chat.cjs.map

package/dist/chat.d.cts

@@ -1,13 +1,13 @@
-import { A as ArticleRef, a as ArticleReaction, b as ArticleHit, c as ArticleCollection, H as HelpWords, M as MessengerAttachments, d as AppearanceSettings, U as UploadRefusalCode, C as ChatUploadRefusal, T as TicketWords, e as ChatThread, P as PageContext, f as ChatTurn, g as ChatUpload, h as ChatIdentity, i as MessengerConfig, j as ChatClientOptions } from './config-C8WD1Pge.cjs';
-export { B as BubbleFill, k as BubbleShape, l as ChatAttachment, m as ChatClient, n as ChatStorage, o as ComposerShape, D as DEFAULT_APPEARANCE_SETTINGS, F as FileFetchLike, p as FileResponseLike, L as LauncherContent, q as LauncherFill, r as LauncherShape, s as LauncherSize, t as MessengerSkin, N as NamePlacement, S as StampContent, u as StampPlacement, v as resolveAppearance } from './config-C8WD1Pge.cjs';
+import { A as ArticleRef, a as ArticleReaction, b as ArticleHit, c as ArticleCollection, H as HelpWords, M as MessengerAttachments, d as AppearanceSettings, U as UploadRefusalCode, C as ChatUploadRefusal, T as TicketWords, e as ChatThread, P as PageContext, f as ChatTurn, g as ChatUpload, h as ChatIdentity, i as MessengerConfig, j as ChatClientOptions } from './config-CUWitmwr.cjs';
+export { B as BubbleFill, k as BubbleShape, l as ChatAttachment, m as ChatClient, n as ChatStorage, o as ComposerShape, D as DEFAULT_APPEARANCE_SETTINGS, F as FileFetchLike, p as FileResponseLike, L as LauncherContent, q as LauncherFill, r as LauncherShape, s as LauncherSize, t as MessengerSkin, N as NamePlacement, S as StampContent, u as StampPlacement, v as resolveAppearance } from './config-CUWitmwr.cjs';
 import { S as SocketFactory } from './types-BUXFV_aE.cjs';
-import './http-BCh716Vs.cjs';
+import './http-CAOViYSh.cjs';
 
 declare const SEARCH_PAUSE_MS = 300;
 declare const TYPED_MINIMUM = 3;
 declare const SUGGESTED = 3;
 declare const REACTIONS: readonly ArticleReaction[];
-declare const HELP_CSS = "[hidden]{display:none!important}.hsearch{display:flex;align-items:center;gap:8px;height:40px;padding:0 12px;color:var(--ink-3);border:1px solid var(--hairline);border-radius:10px}.hsearch:focus-within{border-color:var(--a);box-shadow:0 0 0 3px color-mix(in srgb,var(--a) 20%,transparent)}.hsearch input{flex:1;min-width:0;height:100%;padding:0;border:0;outline:0;background:none;font:inherit;font-size:14px;color:var(--ink)}.hsearch input::placeholder{color:var(--ink-3)}.hsearch svg,.hrow svg{display:block;flex:none;width:16px;height:16px;fill:currentColor}.hlabel{margin:6px 0 0;font-size:12px;font-weight:600;color:var(--ink-3)}.hrows{display:flex;flex-direction:column}.hrow{display:flex;align-items:center;gap:10px;width:100%;padding:10px 2px;font:inherit;font-size:14px;color:var(--ink);text-align:left;background:none;border:0;border-bottom:1px solid var(--hairline);cursor:pointer}.hrow span{flex:1;min-width:0}.hrow small{font-size:12px;color:var(--ink-3)}.hrow svg{color:var(--ink-3)}.hrow:focus-visible{outline:2px solid var(--a);outline-offset:-2px}.hnone{margin:0;padding:10px 2px;font-size:13.5px;color:var(--ink-2)}.hview{flex:1;min-height:0;overflow-y:auto;display:flex;flex-direction:column;gap:10px;padding:16px}.htabs{display:grid;grid-template-columns:1fr 1fr;border-top:1px solid var(--hairline)}.htab{display:flex;flex-direction:column;align-items:center;gap:2px;padding:8px 0 10px;font:inherit;font-size:11.5px;font-weight:550;color:var(--ink-3);background:none;border:0;cursor:pointer}.htab[aria-selected=\"true\"]{color:var(--a)}.htab svg{display:block;width:22px;height:22px;fill:currentColor}.htab:focus-visible{outline:2px solid var(--a);outline-offset:-2px}.hsugg{margin:0 10px 8px;padding:10px 12px 4px;border:1px solid var(--hairline);border-radius:10px}.hsugg p{margin:0 0 4px;font-size:12px;font-weight:600;color:var(--ink-3)}.hsugg .hrow{padding:8px 0;font-size:13.5px}.hsugg .hrow:last-child{border-bottom:0}.hreader{flex:1;min-height:0;display:flex;flex-direction:column}.hbar{flex:none;display:flex;align-items:center;gap:6px;height:52px;padding:0 8px;border-bottom:1px solid var(--hairline)}.hbar b{flex:1;min-width:0;font-size:14px;font-weight:600;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.hbtn{display:grid;place-items:center;flex:none;width:32px;height:32px;padding:0;border:0;border-radius:8px;background:none;color:var(--ink);cursor:pointer}.hbtn svg{display:block;width:20px;height:20px;fill:currentColor}.hbtn:hover{background:color-mix(in srgb,currentColor 14%,transparent)}.hbtn:focus-visible{outline:2px solid var(--a)}.hreader iframe{flex:1;min-height:0;width:100%;border:0}.hblocked{flex:1;display:flex;flex-direction:column;gap:8px;padding:20px 18px}.hblocked h3{margin:0;font-size:18px;font-weight:640;letter-spacing:-.015em}.hblocked a{font-size:14px;color:var(--ink);text-decoration:underline}.hmore{flex:none;display:flex;align-items:center;justify-content:space-between;gap:10px;margin:6px 18px 16px;padding:12px 14px;font-size:13.5px;background:var(--fill);border-radius:10px}.hmore button{padding:7px 14px;font:inherit;font-size:13px;font-weight:600;color:#fff;white-space:nowrap;background:var(--a);border:0;border-radius:8px;cursor:pointer}.hmore button:focus-visible{outline:2px solid var(--ink);outline-offset:2px}.hreact{flex:none;display:flex;align-items:center;justify-content:space-between;gap:10px;margin:10px 18px 0}.hask{font-size:13.5px;line-height:1.45;color:var(--ink-2)}.hfaces{display:flex;gap:6px}.hface{display:grid;place-items:center;width:44px;height:44px;padding:0;border:0;border-radius:10px;background:none;color:var(--ink-3);cursor:pointer}.hface svg{width:24px;height:24px}.hface:hover{color:var(--ink);background:color-mix(in srgb,currentColor 10%,transparent)}.hface[aria-pressed=\"true\"]{color:var(--a);background:color-mix(in srgb,var(--a) 14%,transparent)}.hface:focus-visible{outline:2px solid var(--a);outline-offset:2px}.hrow,.htab,.hmore,.hlabel,.hnone,.hsugg p{line-height:1.45}";
+declare const HELP_CSS = "[hidden]{display:none!important}.hsearch{display:flex;align-items:center;gap:8px;height:40px;padding:0 12px;color:var(--ink-3);border:1px solid var(--hairline);border-radius:10px}.hsearch:focus-within{border-color:var(--at);box-shadow:0 0 0 3px color-mix(in srgb,var(--a) 20%,transparent)}.hsearch input{flex:1;min-width:0;height:100%;padding:0;border:0;outline:0;background:none;font:inherit;font-size:14px;color:var(--ink)}.hsearch input::placeholder{color:var(--ink-3)}.hsearch svg,.hrow svg{display:block;flex:none;width:16px;height:16px;fill:currentColor}.hlabel{margin:6px 0 0;font-size:12px;font-weight:600;color:var(--ink-3)}.hrows{display:flex;flex-direction:column}.hrow{display:flex;align-items:center;gap:10px;width:100%;padding:10px 2px;font:inherit;font-size:14px;color:var(--ink);text-align:left;background:none;border:0;border-bottom:1px solid var(--hairline);cursor:pointer}.hrow span{flex:1;min-width:0}.hrow small{font-size:12px;color:var(--ink-3)}.hrow svg{color:var(--ink-3)}.hrow:focus-visible{outline:2px solid var(--at);outline-offset:-2px}.hnone{margin:0;padding:10px 2px;font-size:13.5px;color:var(--ink-2)}.hview{flex:1;min-height:0;overflow-y:auto;display:flex;flex-direction:column;gap:10px;padding:16px}.htabs{display:grid;grid-template-columns:1fr 1fr;border-top:1px solid var(--hairline)}.htab{display:flex;flex-direction:column;align-items:center;gap:2px;padding:8px 0 10px;font:inherit;font-size:11.5px;font-weight:550;color:var(--ink-3);background:none;border:0;cursor:pointer}.htab[aria-selected=\"true\"]{color:var(--at)}.htab svg{display:block;width:22px;height:22px;fill:currentColor}.htab:focus-visible{outline:2px solid var(--at);outline-offset:-2px}.hsugg{margin:0 10px 8px;padding:10px 12px 4px;border:1px solid var(--hairline);border-radius:10px}.hsugg p{margin:0 0 4px;font-size:12px;font-weight:600;color:var(--ink-3)}.hsugg .hrow{padding:8px 0;font-size:13.5px}.hsugg .hrow:last-child{border-bottom:0}.hreader{flex:1;min-height:0;display:flex;flex-direction:column}.hbar{flex:none;display:flex;align-items:center;gap:6px;height:52px;padding:0 8px;border-bottom:1px solid var(--hairline)}.hbar b{flex:1;min-width:0;font-size:14px;font-weight:600;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.hbtn{display:grid;place-items:center;flex:none;width:32px;height:32px;padding:0;border:0;border-radius:8px;background:none;color:var(--ink);cursor:pointer}.hbtn svg{display:block;width:20px;height:20px;fill:currentColor}.hbtn:hover{background:color-mix(in srgb,currentColor 14%,transparent)}.hbtn:focus-visible{outline:2px solid var(--at)}.hreader iframe{flex:1;min-height:0;width:100%;border:0}.hblocked{flex:1;display:flex;flex-direction:column;gap:8px;padding:20px 18px}.hblocked h3{margin:0;font-size:18px;font-weight:640;letter-spacing:-.015em}.hblocked a{font-size:14px;color:var(--ink);text-decoration:underline}.hmore{flex:none;display:flex;align-items:center;justify-content:space-between;gap:10px;margin:6px 18px 16px;padding:12px 14px;font-size:13.5px;background:var(--fill);border-radius:10px}.hmore button{padding:7px 14px;font:inherit;font-size:13px;font-weight:600;color:var(--oa);white-space:nowrap;background:var(--a);border:0;border-radius:8px;cursor:pointer}.hmore button:focus-visible{outline:2px solid var(--ink);outline-offset:2px}.hreact{flex:none;display:flex;align-items:center;justify-content:space-between;gap:10px;margin:10px 18px 0}.hask{font-size:13.5px;line-height:1.45;color:var(--ink-2)}.hfaces{display:flex;gap:6px}.hface{display:grid;place-items:center;width:44px;height:44px;padding:0;border:0;border-radius:10px;background:none;color:var(--ink-3);cursor:pointer}.hface svg{width:24px;height:24px}.hface:hover{color:var(--ink);background:color-mix(in srgb,currentColor 10%,transparent)}.hface[aria-pressed=\"true\"]{color:var(--at);background:color-mix(in srgb,var(--a) 14%,transparent)}.hface:focus-visible{outline:2px solid var(--at);outline-offset:2px}.hrow,.htab,.hmore,.hlabel,.hnone,.hsugg p{line-height:1.45}";
 declare function searchBox(words: HelpWords, onWords: (words: string) => void): HTMLElement;
 declare function paused(run: (words: string) => void): (words: string) => void;
 declare const isReadable: (hit: ArticleHit) => boolean;
@@ -144,6 +144,7 @@ interface CustomerTicket {
     title: string;
     typeName: string;
     stateLabel: string;
+    stateCategory: 'in_progress' | 'resolved' | 'submitted' | 'waiting_on_customer';
     conversationId: string | null;
     updatedAt: string;
 }
@@ -151,11 +152,12 @@ interface Opened {
     conversationId: string;
     token: string;
 }
-declare const TICKETS_CSS = "[hidden]{display:none!important}.htabs{display:grid;grid-auto-flow:column;grid-auto-columns:1fr;grid-template-columns:none;border-top:1px solid var(--hairline)}.htab{display:flex;flex-direction:column;align-items:center;gap:2px;padding:8px 0 10px;font:inherit;font-size:11.5px;font-weight:550;line-height:1.45;color:var(--ink-3);background:none;border:0;cursor:pointer}.htab[aria-selected=\"true\"]{color:var(--a)}.htab svg{display:block;width:22px;height:22px;fill:currentColor}.htab:focus-visible{outline:2px solid var(--a);outline-offset:-2px}.tview{flex:1;min-height:0;overflow-y:auto;display:flex;flex-direction:column;gap:10px;padding:16px}.tview h3{margin:0;font-size:16px;font-weight:640}.tbar{display:flex;align-items:center;gap:6px}.tbar h3{flex:1;min-width:0;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.tback{display:grid;place-items:center;flex:none;width:44px;height:44px;padding:0;border:0;border-radius:8px;background:none;color:var(--ink);cursor:pointer}.tback svg{width:20px;height:20px;fill:currentColor}.tback:focus-visible{outline:2px solid var(--a)}.trow{display:flex;flex-direction:column;gap:2px;width:100%;min-height:44px;padding:10px 2px;font:inherit;font-size:14px;line-height:1.45;color:var(--ink);text-align:left;background:none;border:0;border-bottom:1px solid var(--hairline);cursor:pointer}.trow small{font-size:12px;color:var(--ink-3)}.trow:focus-visible{outline:2px solid var(--a);outline-offset:-2px}.tnote{margin:0;font-size:13.5px;line-height:1.45;color:var(--ink-2)}.tform{display:flex;flex-direction:column;gap:10px}.tform label{display:flex;flex-direction:column;gap:4px;font-size:12.5px;font-weight:600;color:var(--ink-2)}.tform label.tcheck{flex-direction:row;align-items:center;gap:8px}.tform input,.tform select,.tform textarea{min-height:44px;padding:8px 12px;font:inherit;font-size:14px;font-weight:400;color:var(--ink);background:var(--fill);border:1px solid var(--hairline);border-radius:8px}.tform textarea{min-height:88px;resize:vertical}.tform input[type=\"checkbox\"]{min-height:0;width:20px;height:20px}.tform :focus-visible{outline:2px solid var(--a);outline-offset:1px}.tsend{align-self:flex-start;min-height:44px;padding:0 18px;font:inherit;font-size:14px;font-weight:600;color:#fff;background:var(--a);border:0;border-radius:8px;cursor:pointer}.tsend:disabled{opacity:.6;cursor:default}.tsend:focus-visible{outline:2px solid var(--ink);outline-offset:2px}.tfail{margin:0;padding:10px 12px;font-size:13.5px;color:#b91c1c;background:color-mix(in srgb,#dc2626 12%,transparent);border-radius:8px}.tlog{display:flex;flex-direction:column;gap:8px}";
+declare const TICKETS_CSS = "[hidden]{display:none!important}.htabs{display:grid;grid-auto-flow:column;grid-auto-columns:1fr;grid-template-columns:none;border-top:1px solid var(--hairline)}.htab{display:flex;flex-direction:column;align-items:center;gap:2px;padding:8px 0 10px;font:inherit;font-size:11.5px;font-weight:550;line-height:1.45;color:var(--ink-3);background:none;border:0;cursor:pointer}.htab[aria-selected=\"true\"]{color:var(--at)}.htab svg{display:block;width:22px;height:22px;fill:currentColor}.htab:focus-visible{outline:2px solid var(--at);outline-offset:-2px}.tview{flex:1;min-height:0;overflow-y:auto;display:flex;flex-direction:column;gap:10px;padding:16px}.tview h3{margin:0;font-size:16px;font-weight:640}.tbar{display:flex;align-items:center;gap:6px}.tbar h3{flex:1;min-width:0;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.tback{display:grid;place-items:center;flex:none;width:44px;height:44px;padding:0;border:0;border-radius:8px;background:none;color:var(--ink);cursor:pointer}.tback svg{width:20px;height:20px;fill:currentColor}.tback:focus-visible{outline:2px solid var(--at)}.trow{display:flex;flex-direction:column;gap:2px;width:100%;min-height:44px;padding:10px 2px;font:inherit;font-size:14px;line-height:1.45;color:var(--ink);text-align:left;background:none;border:0;border-bottom:1px solid var(--hairline);cursor:pointer}.trow small{font-size:12px;color:var(--ink-3)}.thead{display:flex;align-items:center;gap:8px;width:100%}.thead span:first-child{flex:1;min-width:0;font-weight:600;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.tpill{flex:none;padding:1px 8px;font-size:11.5px;font-weight:600;line-height:1.6;border-radius:999px;color:var(--at);background:color-mix(in srgb,var(--a) 14%,transparent)}.tpill[data-category=\"waiting_on_customer\"]{color:var(--ink);background:color-mix(in srgb,#f59e0b 28%,transparent)}.tpill[data-category=\"resolved\"]{color:var(--ink-3);background:var(--fill)}.trow:focus-visible{outline:2px solid var(--at);outline-offset:-2px}.tnote{margin:0;font-size:13.5px;line-height:1.45;color:var(--ink-2)}.tform{display:flex;flex-direction:column;gap:10px}.tform label{display:flex;flex-direction:column;gap:4px;font-size:12.5px;font-weight:600;color:var(--ink-2)}.tform label.tcheck{flex-direction:row;align-items:center;gap:8px}.tform input,.tform select,.tform textarea{min-height:44px;padding:8px 12px;font:inherit;font-size:14px;font-weight:400;color:var(--ink);background:var(--fill);border:1px solid var(--hairline);border-radius:8px}.tform textarea{min-height:88px;resize:vertical}.tform input[type=\"checkbox\"]{min-height:0;width:20px;height:20px}.tform :focus-visible{outline:2px solid var(--at);outline-offset:1px}.tsend{align-self:flex-start;min-height:44px;padding:0 18px;font:inherit;font-size:14px;font-weight:600;color:var(--oa);background:var(--a);border:0;border-radius:8px;cursor:pointer}.tsend:disabled{opacity:.6;cursor:default}.tsend:focus-visible{outline:2px solid var(--ink);outline-offset:2px}.tfail{margin:0;padding:10px 12px;font-size:13.5px;color:#b91c1c;background:color-mix(in srgb,#dc2626 12%,transparent);border-radius:8px}.tlog{display:flex;flex-direction:column;gap:8px}";
 declare function ticketsTab(panel: HTMLElement, client: ChatSource, words: TicketWords): void;
 type Call = <T>(path: string, body?: unknown, token?: string) => Promise<T | null>;
 type Visitor = NonNullable<ChatSource['visitor']>;
 declare function updatedAgo(at: string, now: number, locale?: string): string;
+declare function timeLine(ticket: Pick<CustomerTicket, 'stateCategory' | 'updatedAt'>, words: Pick<TicketWords, 'asked' | 'closed' | 'updated'>, now: number, locale?: string): string;
 declare function list(view: HTMLElement, call: Call, visitor: Visitor, words: TicketWords): Promise<void>;
 declare function control(field: FormField, words: TicketWords): HTMLElement;
 declare function valuesOf(form: HTMLFormElement, fields: readonly FormField[]): Record<string, unknown>;
@@ -173,10 +175,11 @@ declare const Tickets_conversation: typeof conversation;
 declare const Tickets_form: typeof form;
 declare const Tickets_list: typeof list;
 declare const Tickets_ticketsTab: typeof ticketsTab;
+declare const Tickets_timeLine: typeof timeLine;
 declare const Tickets_updatedAgo: typeof updatedAgo;
 declare const Tickets_valuesOf: typeof valuesOf;
 declare namespace Tickets {
-  export { type Tickets_CustomerTicket as CustomerTicket, type Tickets_FieldType as FieldType, type Tickets_FormField as FormField, Tickets_POLL_MS as POLL_MS, Tickets_TICKETS_CSS as TICKETS_CSS, type Tickets_TicketForm as TicketForm, Tickets_control as control, Tickets_conversation as conversation, Tickets_form as form, Tickets_list as list, Tickets_ticketsTab as ticketsTab, Tickets_updatedAgo as updatedAgo, Tickets_valuesOf as valuesOf };
+  export { type Tickets_CustomerTicket as CustomerTicket, type Tickets_FieldType as FieldType, type Tickets_FormField as FormField, Tickets_POLL_MS as POLL_MS, Tickets_TICKETS_CSS as TICKETS_CSS, type Tickets_TicketForm as TicketForm, Tickets_control as control, Tickets_conversation as conversation, Tickets_form as form, Tickets_list as list, Tickets_ticketsTab as ticketsTab, Tickets_timeLine as timeLine, Tickets_updatedAgo as updatedAgo, Tickets_valuesOf as valuesOf };
 }
 
 interface ChatStrings {
@@ -198,7 +201,7 @@ interface ChatStrings {
     removeFileLabel: string;
     fileRefusal: (size: string, limit: string) => string;
 }
-type MessengerAppearance = Pick<MessengerConfig, 'accentColor' | 'attachments' | 'availability' | 'awayMessage' | 'greeting' | 'launcherOffsetX' | 'launcherOffsetY' | 'launcherPosition' | 'help' | 'poweredBy' | 'starterPrompts' | 'team' | 'tickets'> & AppearanceSettings;
+type MessengerAppearance = Pick<MessengerConfig, 'accentColor' | 'accentInk' | 'accentInkDark' | 'attachments' | 'availability' | 'awayMessage' | 'greeting' | 'launcherOffsetX' | 'launcherOffsetY' | 'launcherPosition' | 'help' | 'onAccent' | 'poweredBy' | 'starterPrompts' | 'team' | 'tickets'> & AppearanceSettings;
 declare const DEFAULT_APPEARANCE: MessengerAppearance;
 interface ChatSource {
     avatarUrl(url: string): string;

package/dist/chat.d.ts

@@ -1,13 +1,13 @@
-import { A as ArticleRef, a as ArticleReaction, b as ArticleHit, c as ArticleCollection, H as HelpWords, M as MessengerAttachments, d as AppearanceSettings, U as UploadRefusalCode, C as ChatUploadRefusal, T as TicketWords, e as ChatThread, P as PageContext, f as ChatTurn, g as ChatUpload, h as ChatIdentity, i as MessengerConfig, j as ChatClientOptions } from './config-Bhwwo-uC.js';
-export { B as BubbleFill, k as BubbleShape, l as ChatAttachment, m as ChatClient, n as ChatStorage, o as ComposerShape, D as DEFAULT_APPEARANCE_SETTINGS, F as FileFetchLike, p as FileResponseLike, L as LauncherContent, q as LauncherFill, r as LauncherShape, s as LauncherSize, t as MessengerSkin, N as NamePlacement, S as StampContent, u as StampPlacement, v as resolveAppearance } from './config-Bhwwo-uC.js';
+import { A as ArticleRef, a as ArticleReaction, b as ArticleHit, c as ArticleCollection, H as HelpWords, M as MessengerAttachments, d as AppearanceSettings, U as UploadRefusalCode, C as ChatUploadRefusal, T as TicketWords, e as ChatThread, P as PageContext, f as ChatTurn, g as ChatUpload, h as ChatIdentity, i as MessengerConfig, j as ChatClientOptions } from './config-DsYOO9JC.js';
+export { B as BubbleFill, k as BubbleShape, l as ChatAttachment, m as ChatClient, n as ChatStorage, o as ComposerShape, D as DEFAULT_APPEARANCE_SETTINGS, F as FileFetchLike, p as FileResponseLike, L as LauncherContent, q as LauncherFill, r as LauncherShape, s as LauncherSize, t as MessengerSkin, N as NamePlacement, S as StampContent, u as StampPlacement, v as resolveAppearance } from './config-DsYOO9JC.js';
 import { S as SocketFactory } from './types-BUXFV_aE.js';
-import './http-BCh716Vs.js';
+import './http-CAOViYSh.js';
 
 declare const SEARCH_PAUSE_MS = 300;
 declare const TYPED_MINIMUM = 3;
 declare const SUGGESTED = 3;
 declare const REACTIONS: readonly ArticleReaction[];
-declare const HELP_CSS = "[hidden]{display:none!important}.hsearch{display:flex;align-items:center;gap:8px;height:40px;padding:0 12px;color:var(--ink-3);border:1px solid var(--hairline);border-radius:10px}.hsearch:focus-within{border-color:var(--a);box-shadow:0 0 0 3px color-mix(in srgb,var(--a) 20%,transparent)}.hsearch input{flex:1;min-width:0;height:100%;padding:0;border:0;outline:0;background:none;font:inherit;font-size:14px;color:var(--ink)}.hsearch input::placeholder{color:var(--ink-3)}.hsearch svg,.hrow svg{display:block;flex:none;width:16px;height:16px;fill:currentColor}.hlabel{margin:6px 0 0;font-size:12px;font-weight:600;color:var(--ink-3)}.hrows{display:flex;flex-direction:column}.hrow{display:flex;align-items:center;gap:10px;width:100%;padding:10px 2px;font:inherit;font-size:14px;color:var(--ink);text-align:left;background:none;border:0;border-bottom:1px solid var(--hairline);cursor:pointer}.hrow span{flex:1;min-width:0}.hrow small{font-size:12px;color:var(--ink-3)}.hrow svg{color:var(--ink-3)}.hrow:focus-visible{outline:2px solid var(--a);outline-offset:-2px}.hnone{margin:0;padding:10px 2px;font-size:13.5px;color:var(--ink-2)}.hview{flex:1;min-height:0;overflow-y:auto;display:flex;flex-direction:column;gap:10px;padding:16px}.htabs{display:grid;grid-template-columns:1fr 1fr;border-top:1px solid var(--hairline)}.htab{display:flex;flex-direction:column;align-items:center;gap:2px;padding:8px 0 10px;font:inherit;font-size:11.5px;font-weight:550;color:var(--ink-3);background:none;border:0;cursor:pointer}.htab[aria-selected=\"true\"]{color:var(--a)}.htab svg{display:block;width:22px;height:22px;fill:currentColor}.htab:focus-visible{outline:2px solid var(--a);outline-offset:-2px}.hsugg{margin:0 10px 8px;padding:10px 12px 4px;border:1px solid var(--hairline);border-radius:10px}.hsugg p{margin:0 0 4px;font-size:12px;font-weight:600;color:var(--ink-3)}.hsugg .hrow{padding:8px 0;font-size:13.5px}.hsugg .hrow:last-child{border-bottom:0}.hreader{flex:1;min-height:0;display:flex;flex-direction:column}.hbar{flex:none;display:flex;align-items:center;gap:6px;height:52px;padding:0 8px;border-bottom:1px solid var(--hairline)}.hbar b{flex:1;min-width:0;font-size:14px;font-weight:600;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.hbtn{display:grid;place-items:center;flex:none;width:32px;height:32px;padding:0;border:0;border-radius:8px;background:none;color:var(--ink);cursor:pointer}.hbtn svg{display:block;width:20px;height:20px;fill:currentColor}.hbtn:hover{background:color-mix(in srgb,currentColor 14%,transparent)}.hbtn:focus-visible{outline:2px solid var(--a)}.hreader iframe{flex:1;min-height:0;width:100%;border:0}.hblocked{flex:1;display:flex;flex-direction:column;gap:8px;padding:20px 18px}.hblocked h3{margin:0;font-size:18px;font-weight:640;letter-spacing:-.015em}.hblocked a{font-size:14px;color:var(--ink);text-decoration:underline}.hmore{flex:none;display:flex;align-items:center;justify-content:space-between;gap:10px;margin:6px 18px 16px;padding:12px 14px;font-size:13.5px;background:var(--fill);border-radius:10px}.hmore button{padding:7px 14px;font:inherit;font-size:13px;font-weight:600;color:#fff;white-space:nowrap;background:var(--a);border:0;border-radius:8px;cursor:pointer}.hmore button:focus-visible{outline:2px solid var(--ink);outline-offset:2px}.hreact{flex:none;display:flex;align-items:center;justify-content:space-between;gap:10px;margin:10px 18px 0}.hask{font-size:13.5px;line-height:1.45;color:var(--ink-2)}.hfaces{display:flex;gap:6px}.hface{display:grid;place-items:center;width:44px;height:44px;padding:0;border:0;border-radius:10px;background:none;color:var(--ink-3);cursor:pointer}.hface svg{width:24px;height:24px}.hface:hover{color:var(--ink);background:color-mix(in srgb,currentColor 10%,transparent)}.hface[aria-pressed=\"true\"]{color:var(--a);background:color-mix(in srgb,var(--a) 14%,transparent)}.hface:focus-visible{outline:2px solid var(--a);outline-offset:2px}.hrow,.htab,.hmore,.hlabel,.hnone,.hsugg p{line-height:1.45}";
+declare const HELP_CSS = "[hidden]{display:none!important}.hsearch{display:flex;align-items:center;gap:8px;height:40px;padding:0 12px;color:var(--ink-3);border:1px solid var(--hairline);border-radius:10px}.hsearch:focus-within{border-color:var(--at);box-shadow:0 0 0 3px color-mix(in srgb,var(--a) 20%,transparent)}.hsearch input{flex:1;min-width:0;height:100%;padding:0;border:0;outline:0;background:none;font:inherit;font-size:14px;color:var(--ink)}.hsearch input::placeholder{color:var(--ink-3)}.hsearch svg,.hrow svg{display:block;flex:none;width:16px;height:16px;fill:currentColor}.hlabel{margin:6px 0 0;font-size:12px;font-weight:600;color:var(--ink-3)}.hrows{display:flex;flex-direction:column}.hrow{display:flex;align-items:center;gap:10px;width:100%;padding:10px 2px;font:inherit;font-size:14px;color:var(--ink);text-align:left;background:none;border:0;border-bottom:1px solid var(--hairline);cursor:pointer}.hrow span{flex:1;min-width:0}.hrow small{font-size:12px;color:var(--ink-3)}.hrow svg{color:var(--ink-3)}.hrow:focus-visible{outline:2px solid var(--at);outline-offset:-2px}.hnone{margin:0;padding:10px 2px;font-size:13.5px;color:var(--ink-2)}.hview{flex:1;min-height:0;overflow-y:auto;display:flex;flex-direction:column;gap:10px;padding:16px}.htabs{display:grid;grid-template-columns:1fr 1fr;border-top:1px solid var(--hairline)}.htab{display:flex;flex-direction:column;align-items:center;gap:2px;padding:8px 0 10px;font:inherit;font-size:11.5px;font-weight:550;color:var(--ink-3);background:none;border:0;cursor:pointer}.htab[aria-selected=\"true\"]{color:var(--at)}.htab svg{display:block;width:22px;height:22px;fill:currentColor}.htab:focus-visible{outline:2px solid var(--at);outline-offset:-2px}.hsugg{margin:0 10px 8px;padding:10px 12px 4px;border:1px solid var(--hairline);border-radius:10px}.hsugg p{margin:0 0 4px;font-size:12px;font-weight:600;color:var(--ink-3)}.hsugg .hrow{padding:8px 0;font-size:13.5px}.hsugg .hrow:last-child{border-bottom:0}.hreader{flex:1;min-height:0;display:flex;flex-direction:column}.hbar{flex:none;display:flex;align-items:center;gap:6px;height:52px;padding:0 8px;border-bottom:1px solid var(--hairline)}.hbar b{flex:1;min-width:0;font-size:14px;font-weight:600;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.hbtn{display:grid;place-items:center;flex:none;width:32px;height:32px;padding:0;border:0;border-radius:8px;background:none;color:var(--ink);cursor:pointer}.hbtn svg{display:block;width:20px;height:20px;fill:currentColor}.hbtn:hover{background:color-mix(in srgb,currentColor 14%,transparent)}.hbtn:focus-visible{outline:2px solid var(--at)}.hreader iframe{flex:1;min-height:0;width:100%;border:0}.hblocked{flex:1;display:flex;flex-direction:column;gap:8px;padding:20px 18px}.hblocked h3{margin:0;font-size:18px;font-weight:640;letter-spacing:-.015em}.hblocked a{font-size:14px;color:var(--ink);text-decoration:underline}.hmore{flex:none;display:flex;align-items:center;justify-content:space-between;gap:10px;margin:6px 18px 16px;padding:12px 14px;font-size:13.5px;background:var(--fill);border-radius:10px}.hmore button{padding:7px 14px;font:inherit;font-size:13px;font-weight:600;color:var(--oa);white-space:nowrap;background:var(--a);border:0;border-radius:8px;cursor:pointer}.hmore button:focus-visible{outline:2px solid var(--ink);outline-offset:2px}.hreact{flex:none;display:flex;align-items:center;justify-content:space-between;gap:10px;margin:10px 18px 0}.hask{font-size:13.5px;line-height:1.45;color:var(--ink-2)}.hfaces{display:flex;gap:6px}.hface{display:grid;place-items:center;width:44px;height:44px;padding:0;border:0;border-radius:10px;background:none;color:var(--ink-3);cursor:pointer}.hface svg{width:24px;height:24px}.hface:hover{color:var(--ink);background:color-mix(in srgb,currentColor 10%,transparent)}.hface[aria-pressed=\"true\"]{color:var(--at);background:color-mix(in srgb,var(--a) 14%,transparent)}.hface:focus-visible{outline:2px solid var(--at);outline-offset:2px}.hrow,.htab,.hmore,.hlabel,.hnone,.hsugg p{line-height:1.45}";
 declare function searchBox(words: HelpWords, onWords: (words: string) => void): HTMLElement;
 declare function paused(run: (words: string) => void): (words: string) => void;
 declare const isReadable: (hit: ArticleHit) => boolean;
@@ -144,6 +144,7 @@ interface CustomerTicket {
     title: string;
     typeName: string;
     stateLabel: string;
+    stateCategory: 'in_progress' | 'resolved' | 'submitted' | 'waiting_on_customer';
     conversationId: string | null;
     updatedAt: string;
 }
@@ -151,11 +152,12 @@ interface Opened {
     conversationId: string;
     token: string;
 }
-declare const TICKETS_CSS = "[hidden]{display:none!important}.htabs{display:grid;grid-auto-flow:column;grid-auto-columns:1fr;grid-template-columns:none;border-top:1px solid var(--hairline)}.htab{display:flex;flex-direction:column;align-items:center;gap:2px;padding:8px 0 10px;font:inherit;font-size:11.5px;font-weight:550;line-height:1.45;color:var(--ink-3);background:none;border:0;cursor:pointer}.htab[aria-selected=\"true\"]{color:var(--a)}.htab svg{display:block;width:22px;height:22px;fill:currentColor}.htab:focus-visible{outline:2px solid var(--a);outline-offset:-2px}.tview{flex:1;min-height:0;overflow-y:auto;display:flex;flex-direction:column;gap:10px;padding:16px}.tview h3{margin:0;font-size:16px;font-weight:640}.tbar{display:flex;align-items:center;gap:6px}.tbar h3{flex:1;min-width:0;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.tback{display:grid;place-items:center;flex:none;width:44px;height:44px;padding:0;border:0;border-radius:8px;background:none;color:var(--ink);cursor:pointer}.tback svg{width:20px;height:20px;fill:currentColor}.tback:focus-visible{outline:2px solid var(--a)}.trow{display:flex;flex-direction:column;gap:2px;width:100%;min-height:44px;padding:10px 2px;font:inherit;font-size:14px;line-height:1.45;color:var(--ink);text-align:left;background:none;border:0;border-bottom:1px solid var(--hairline);cursor:pointer}.trow small{font-size:12px;color:var(--ink-3)}.trow:focus-visible{outline:2px solid var(--a);outline-offset:-2px}.tnote{margin:0;font-size:13.5px;line-height:1.45;color:var(--ink-2)}.tform{display:flex;flex-direction:column;gap:10px}.tform label{display:flex;flex-direction:column;gap:4px;font-size:12.5px;font-weight:600;color:var(--ink-2)}.tform label.tcheck{flex-direction:row;align-items:center;gap:8px}.tform input,.tform select,.tform textarea{min-height:44px;padding:8px 12px;font:inherit;font-size:14px;font-weight:400;color:var(--ink);background:var(--fill);border:1px solid var(--hairline);border-radius:8px}.tform textarea{min-height:88px;resize:vertical}.tform input[type=\"checkbox\"]{min-height:0;width:20px;height:20px}.tform :focus-visible{outline:2px solid var(--a);outline-offset:1px}.tsend{align-self:flex-start;min-height:44px;padding:0 18px;font:inherit;font-size:14px;font-weight:600;color:#fff;background:var(--a);border:0;border-radius:8px;cursor:pointer}.tsend:disabled{opacity:.6;cursor:default}.tsend:focus-visible{outline:2px solid var(--ink);outline-offset:2px}.tfail{margin:0;padding:10px 12px;font-size:13.5px;color:#b91c1c;background:color-mix(in srgb,#dc2626 12%,transparent);border-radius:8px}.tlog{display:flex;flex-direction:column;gap:8px}";
+declare const TICKETS_CSS = "[hidden]{display:none!important}.htabs{display:grid;grid-auto-flow:column;grid-auto-columns:1fr;grid-template-columns:none;border-top:1px solid var(--hairline)}.htab{display:flex;flex-direction:column;align-items:center;gap:2px;padding:8px 0 10px;font:inherit;font-size:11.5px;font-weight:550;line-height:1.45;color:var(--ink-3);background:none;border:0;cursor:pointer}.htab[aria-selected=\"true\"]{color:var(--at)}.htab svg{display:block;width:22px;height:22px;fill:currentColor}.htab:focus-visible{outline:2px solid var(--at);outline-offset:-2px}.tview{flex:1;min-height:0;overflow-y:auto;display:flex;flex-direction:column;gap:10px;padding:16px}.tview h3{margin:0;font-size:16px;font-weight:640}.tbar{display:flex;align-items:center;gap:6px}.tbar h3{flex:1;min-width:0;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.tback{display:grid;place-items:center;flex:none;width:44px;height:44px;padding:0;border:0;border-radius:8px;background:none;color:var(--ink);cursor:pointer}.tback svg{width:20px;height:20px;fill:currentColor}.tback:focus-visible{outline:2px solid var(--at)}.trow{display:flex;flex-direction:column;gap:2px;width:100%;min-height:44px;padding:10px 2px;font:inherit;font-size:14px;line-height:1.45;color:var(--ink);text-align:left;background:none;border:0;border-bottom:1px solid var(--hairline);cursor:pointer}.trow small{font-size:12px;color:var(--ink-3)}.thead{display:flex;align-items:center;gap:8px;width:100%}.thead span:first-child{flex:1;min-width:0;font-weight:600;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.tpill{flex:none;padding:1px 8px;font-size:11.5px;font-weight:600;line-height:1.6;border-radius:999px;color:var(--at);background:color-mix(in srgb,var(--a) 14%,transparent)}.tpill[data-category=\"waiting_on_customer\"]{color:var(--ink);background:color-mix(in srgb,#f59e0b 28%,transparent)}.tpill[data-category=\"resolved\"]{color:var(--ink-3);background:var(--fill)}.trow:focus-visible{outline:2px solid var(--at);outline-offset:-2px}.tnote{margin:0;font-size:13.5px;line-height:1.45;color:var(--ink-2)}.tform{display:flex;flex-direction:column;gap:10px}.tform label{display:flex;flex-direction:column;gap:4px;font-size:12.5px;font-weight:600;color:var(--ink-2)}.tform label.tcheck{flex-direction:row;align-items:center;gap:8px}.tform input,.tform select,.tform textarea{min-height:44px;padding:8px 12px;font:inherit;font-size:14px;font-weight:400;color:var(--ink);background:var(--fill);border:1px solid var(--hairline);border-radius:8px}.tform textarea{min-height:88px;resize:vertical}.tform input[type=\"checkbox\"]{min-height:0;width:20px;height:20px}.tform :focus-visible{outline:2px solid var(--at);outline-offset:1px}.tsend{align-self:flex-start;min-height:44px;padding:0 18px;font:inherit;font-size:14px;font-weight:600;color:var(--oa);background:var(--a);border:0;border-radius:8px;cursor:pointer}.tsend:disabled{opacity:.6;cursor:default}.tsend:focus-visible{outline:2px solid var(--ink);outline-offset:2px}.tfail{margin:0;padding:10px 12px;font-size:13.5px;color:#b91c1c;background:color-mix(in srgb,#dc2626 12%,transparent);border-radius:8px}.tlog{display:flex;flex-direction:column;gap:8px}";
 declare function ticketsTab(panel: HTMLElement, client: ChatSource, words: TicketWords): void;
 type Call = <T>(path: string, body?: unknown, token?: string) => Promise<T | null>;
 type Visitor = NonNullable<ChatSource['visitor']>;
 declare function updatedAgo(at: string, now: number, locale?: string): string;
+declare function timeLine(ticket: Pick<CustomerTicket, 'stateCategory' | 'updatedAt'>, words: Pick<TicketWords, 'asked' | 'closed' | 'updated'>, now: number, locale?: string): string;
 declare function list(view: HTMLElement, call: Call, visitor: Visitor, words: TicketWords): Promise<void>;
 declare function control(field: FormField, words: TicketWords): HTMLElement;
 declare function valuesOf(form: HTMLFormElement, fields: readonly FormField[]): Record<string, unknown>;
@@ -173,10 +175,11 @@ declare const Tickets_conversation: typeof conversation;
 declare const Tickets_form: typeof form;
 declare const Tickets_list: typeof list;
 declare const Tickets_ticketsTab: typeof ticketsTab;
+declare const Tickets_timeLine: typeof timeLine;
 declare const Tickets_updatedAgo: typeof updatedAgo;
 declare const Tickets_valuesOf: typeof valuesOf;
 declare namespace Tickets {
-  export { type Tickets_CustomerTicket as CustomerTicket, type Tickets_FieldType as FieldType, type Tickets_FormField as FormField, Tickets_POLL_MS as POLL_MS, Tickets_TICKETS_CSS as TICKETS_CSS, type Tickets_TicketForm as TicketForm, Tickets_control as control, Tickets_conversation as conversation, Tickets_form as form, Tickets_list as list, Tickets_ticketsTab as ticketsTab, Tickets_updatedAgo as updatedAgo, Tickets_valuesOf as valuesOf };
+  export { type Tickets_CustomerTicket as CustomerTicket, type Tickets_FieldType as FieldType, type Tickets_FormField as FormField, Tickets_POLL_MS as POLL_MS, Tickets_TICKETS_CSS as TICKETS_CSS, type Tickets_TicketForm as TicketForm, Tickets_control as control, Tickets_conversation as conversation, Tickets_form as form, Tickets_list as list, Tickets_ticketsTab as ticketsTab, Tickets_timeLine as timeLine, Tickets_updatedAgo as updatedAgo, Tickets_valuesOf as valuesOf };
 }
 
 interface ChatStrings {
@@ -198,7 +201,7 @@ interface ChatStrings {
     removeFileLabel: string;
     fileRefusal: (size: string, limit: string) => string;
 }
-type MessengerAppearance = Pick<MessengerConfig, 'accentColor' | 'attachments' | 'availability' | 'awayMessage' | 'greeting' | 'launcherOffsetX' | 'launcherOffsetY' | 'launcherPosition' | 'help' | 'poweredBy' | 'starterPrompts' | 'team' | 'tickets'> & AppearanceSettings;
+type MessengerAppearance = Pick<MessengerConfig, 'accentColor' | 'accentInk' | 'accentInkDark' | 'attachments' | 'availability' | 'awayMessage' | 'greeting' | 'launcherOffsetX' | 'launcherOffsetY' | 'launcherPosition' | 'help' | 'onAccent' | 'poweredBy' | 'starterPrompts' | 'team' | 'tickets'> & AppearanceSettings;
 declare const DEFAULT_APPEARANCE: MessengerAppearance;
 interface ChatSource {
     avatarUrl(url: string): string;