@primexperts.co/pulse-agent 5.0.0 → 5.2.0

package/README.md

@@ -1,97 +1,445 @@
 # @primexperts.co/pulse-agent
 
-Embeddable floating Pulse chat widget for client websites.
+Pulse Agent is a browser-only customer support widget for adding Pulse Webchat and optional website error reporting to any public website, SPA, or client-rendered application.
 
-## Documentation
+It is designed for teams that want one lightweight install to do two jobs:
 
-- Adds a floating webchat launcher to any browser-based website or SPA.
-- Resolves the active Pulse webchat configuration by organization slug.
-- Sends visitor messages over public REST endpoints and receives agent replies over Server-Sent Events.
-- Supports optional pre-chat profile capture, conversation history loading, transcript email requests, and manual open/close controls.
-- Works with Angular, React, Vue, Next.js/Nuxt client components, static sites, and plain browser JavaScript.
+- Add a floating Pulse chat launcher to a website.
+- Report browser errors and failed API calls back to Pulse when error monitoring is enabled.
 
-## Install
+The package is framework-agnostic. It works with Angular, React, Vue, static HTML, and SSR frameworks when initialized on the client side.
+
+## Quick Start
 
 ```bash
-npm install '@primexperts.co/pulse-agent@latest'
+npm install @primexperts.co/pulse-agent@latest
 ```
 
-## Usage
-
 ```ts
 import { createPulseAgent } from '@primexperts.co/pulse-agent';
 
 const agent = createPulseAgent({
-  slug: 'client-abc',
+  slug: 'your-organization-slug',
+  appKey: 'app_your_public_application_key',
   apiBaseUrl: 'https://pulse.service.primexperts.co.za',
+  title: 'Support',
   requireProfile: true,
-  autoOpen: false
+  autoOpen: false,
+  errorMonitoring: true,
+  captureUnhandledErrors: true,
+  captureUnhandledRejections: true,
+  captureFetchErrors: true,
+  environment: 'production',
+  release: 'web-1.0.0'
 });
 
-// optional
 agent.open();
 ```
 
-## Browser/CDN Usage (No Bundler)
+## What You Need From Pulse
+
+You need these values before going live:
+
+| Value | Example | Required | Where it comes from |
+| --- | --- | --- | --- |
+| Organization slug | `vayakids` | Yes | Pulse organization/webchat setup |
+| Application key | `app_...` | Recommended | Pulse Dashboard application/webchat setup |
+| API base URL | `https://pulse.service.primexperts.co.za` | Yes | Pulse production API host |
+| Allowed website origin | `https://www.example.com` | Yes | Must be allowed by Pulse CORS/backend configuration |
+
+You usually do not need a widget token. The widget resolves it automatically by calling Pulse with your `slug` and `appKey`.
+
+## Configuration Keys
+
+| Option | Type | Default | Description |
+| --- | --- | --- | --- |
+| `slug` | `string` | Required | Public organization slug used to resolve the active webchat widget. |
+| `appKey` | `string` | Optional but recommended | Public application key, normally starts with `app_`. Use this for application-specific setup and error attribution. |
+| `appSlug` | `string` | Optional | Alternative application identifier when an app key is not available. |
+| `apiBaseUrl` | `string` | `https://pulse.service.primexperts.co.za` | Pulse API host only. Do not include `/api/...` paths. |
+| `title` | `string` | Organization/app name | Chat panel title. |
+| `mount` | `HTMLElement \| string` | `document.body` | Element or selector where the widget root should be mounted. |
+| `autoOpen` | `boolean` | `false` | Opens the chat panel immediately after initialization. |
+| `requireProfile` | `boolean` | `true` | Requires visitor name/email before first message. |
+| `followUpEmailTo` | `string` | Optional | Destination used by transcript/follow-up email actions. |
+| `dashboardUrl` | `string` | `https://pulse.primexperts.co.za` | Dashboard link used in setup/error states. |
+| `dashboardSetupPath` | `string` | `/integrations` | Dashboard path linked when setup is incomplete. |
+| `whatsappUrl` | `string` | Optional | Adds a WhatsApp launcher alongside Pulse Chat. |
+| `widgetToken` | `string` | Optional | Advanced bypass for resolve flow. Leave unset unless Pulse gives you a specific token. |
+| `errorMonitoring` | `boolean` | `false` | Enables browser error reporting. Must be `true` before any capture happens. |
+| `captureUnhandledErrors` | `boolean` | `true` when monitoring is enabled | Captures `window.onerror` events. |
+| `captureUnhandledRejections` | `boolean` | `true` when monitoring is enabled | Captures unhandled promise rejections. |
+| `captureFetchErrors` | `boolean` | `true` when monitoring is enabled | Wraps browser `fetch` to report failed requests and thrown network errors. |
+| `environment` | `string` | Optional | Environment label such as `production`, `staging`, or `development`. |
+| `release` | `string` | Optional | Application release/version label for error context. |
+
+## Environment Variables
+
+Pulse Agent itself receives JavaScript options. For deployed apps, put values in your platform environment and generate or serve a runtime config file that passes those values to `createPulseAgent`.
+
+Recommended names:
+
+```env
+PULSE_AGENT_SLUG=your-organization-slug
+PULSE_AGENT_APP_KEY=app_your_public_application_key
+PULSE_AGENT_API_BASE_URL=https://pulse.service.primexperts.co.za
+PULSE_AGENT_TITLE=Support
+PULSE_AGENT_ENVIRONMENT=production
+PULSE_AGENT_RELEASE=web-1.0.0
+
+PULSE_AGENT_ERROR_MONITORING=true
+PULSE_AGENT_CAPTURE_UNHANDLED_ERRORS=true
+PULSE_AGENT_CAPTURE_UNHANDLED_REJECTIONS=true
+PULSE_AGENT_CAPTURE_FETCH_ERRORS=true
+```
+
+Optional names:
+
+```env
+PULSE_AGENT_FOLLOW_UP_EMAIL_TO=support@example.com
+PULSE_AGENT_DASHBOARD_URL=https://pulse.primexperts.co.za
+PULSE_AGENT_DASHBOARD_SETUP_PATH=/integrations
+PULSE_AGENT_AUTO_OPEN=false
+PULSE_AGENT_REQUIRE_PROFILE=true
+PULSE_AGENT_WHATSAPP_URL=https://api.whatsapp.com/send?phone=27123456789
+PULSE_AGENT_WIDGET_TOKEN=
+```
+
+Leave `PULSE_AGENT_WIDGET_TOKEN` unset unless Pulse Support explicitly gives you one. It is not the `app_*` key.
+
+## Heroku Config Vars
+
+Set these in Heroku under Settings -> Config Vars, or with the Heroku CLI:
+
+```bash
+heroku config:set PULSE_AGENT_SLUG=your-organization-slug
+heroku config:set PULSE_AGENT_APP_KEY=app_your_public_application_key
+heroku config:set PULSE_AGENT_API_BASE_URL=https://pulse.service.primexperts.co.za
+heroku config:set PULSE_AGENT_TITLE=Support
+heroku config:set PULSE_AGENT_ENVIRONMENT=production
+heroku config:set PULSE_AGENT_ERROR_MONITORING=true
+heroku config:set PULSE_AGENT_CAPTURE_UNHANDLED_ERRORS=true
+heroku config:set PULSE_AGENT_CAPTURE_UNHANDLED_REJECTIONS=true
+heroku config:set PULSE_AGENT_CAPTURE_FETCH_ERRORS=true
+```
+
+If your app uses a `runtime-config.js` file, make sure Heroku serves that file from environment values at request time or regenerates it during build/startup.
+
+## Runtime Config Pattern
+
+A common production-safe pattern is to load `/runtime-config.js` before your app bundle:
+
+```html
+<script src="/runtime-config.js"></script>
+```
+
+Example generated file:
+
+```js
+window.__APP_RUNTIME_CONFIG__ = {
+  pulseAgent: {
+    slug: 'your-organization-slug',
+    appKey: 'app_your_public_application_key',
+    apiBaseUrl: 'https://pulse.service.primexperts.co.za',
+    title: 'Support',
+    errorMonitoring: true,
+    captureUnhandledErrors: true,
+    captureUnhandledRejections: true,
+    captureFetchErrors: true,
+    environment: 'production'
+  }
+};
+```
+
+Then initialize in your app entry point:
+
+```ts
+import { createPulseAgent, type PulseAgentOptions } from '@primexperts.co/pulse-agent';
+
+declare global {
+  interface Window {
+    __APP_RUNTIME_CONFIG__?: {
+      pulseAgent?: Partial<PulseAgentOptions>;
+    };
+  }
+}
+
+const config = window.__APP_RUNTIME_CONFIG__?.pulseAgent;
+
+if (config?.slug) {
+  createPulseAgent({
+    ...config,
+    slug: config.slug
+  });
+}
+```
+
+## Browser/CDN Usage
+
+Use this when you cannot install npm packages:
 
 ```html
 <script src="https://unpkg.com/@primexperts.co/pulse-agent@latest/dist/browser/pulse-agent.global.js"></script>
 <script>
-  const agent = window.PulseAgent.createPulseAgent({
-    slug: 'client-abc',
-    apiBaseUrl: 'https://pulse.service.primexperts.co.za'
+  window.PulseAgent.createPulseAgent({
+    slug: 'your-organization-slug',
+    appKey: 'app_your_public_application_key',
+    apiBaseUrl: 'https://pulse.service.primexperts.co.za',
+    title: 'Support',
+    errorMonitoring: true
   });
 </script>
 ```
 
-## Required Backend Endpoints
+## Framework Examples
+
+### Angular
+
+Initialize in `main.ts` or a browser-only root component. For SSR, guard against server execution.
+
+```ts
+import { bootstrapApplication } from '@angular/platform-browser';
+import { createPulseAgent } from '@primexperts.co/pulse-agent';
+import { AppComponent } from './app/app.component';
+
+if (typeof window !== 'undefined') {
+  createPulseAgent({
+    slug: 'your-organization-slug',
+    appKey: 'app_your_public_application_key',
+    apiBaseUrl: 'https://pulse.service.primexperts.co.za',
+    errorMonitoring: true
+  });
+}
+
+bootstrapApplication(AppComponent);
+```
+
+### React
+
+```tsx
+import { useEffect } from 'react';
+import { createPulseAgent } from '@primexperts.co/pulse-agent';
 
-- `GET /api/pulse/public/webchat/resolve?slug=<slug>`
-- `POST /api/pulse/public/webchat/{widgetToken}/message`
-- `GET /api/pulse/public/webchat/{widgetToken}/messages?conversationId=<id>`
-- `POST /api/pulse/public/webchat/{widgetToken}/transcript-email?conversationId=<id>`
-- `GET /api/pulse/public/webchat/{widgetToken}/stream?conversationId=<id>`
+export function PulseAgentBootstrap() {
+  useEffect(() => {
+    const agent = createPulseAgent({
+      slug: 'your-organization-slug',
+      appKey: 'app_your_public_application_key',
+      apiBaseUrl: 'https://pulse.service.primexperts.co.za',
+      errorMonitoring: true
+    });
 
-## API
+    return () => agent.destroy();
+  }, []);
 
-### `createPulseAgent(options)`
+  return null;
+}
+```
 
-Options:
-- `slug` (required): public organization slug.
-- `apiBaseUrl` (optional): defaults to `https://pulse.service.primexperts.co.za`.
-- `followUpEmailTo` (optional): preferred destination for transcript follow-up emails.
-- `mount` (optional): container element or selector, defaults to `document.body`.
-- `autoOpen` (optional): open panel immediately.
-- `requireProfile` (optional): requires name/email before first message, default `true`.
-- `widgetToken` (optional): bypass slug resolution.
-- `title` (optional): panel title.
+### Vue
 
-Returns `PulseAgentHandle`:
-- `open()`
-- `close()`
-- `destroy()`
-- `update(partialOptions)`
+```ts
+import { onBeforeUnmount, onMounted } from 'vue';
+import { createPulseAgent, type PulseAgentHandle } from '@primexperts.co/pulse-agent';
+
+let agent: PulseAgentHandle | null = null;
+
+onMounted(() => {
+  agent = createPulseAgent({
+    slug: 'your-organization-slug',
+    appKey: 'app_your_public_application_key',
+    apiBaseUrl: 'https://pulse.service.primexperts.co.za',
+    errorMonitoring: true
+  });
+});
+
+onBeforeUnmount(() => agent?.destroy());
+```
 
-## Notes
+## How Widget Resolution Works
 
-- This package is framework-agnostic and browser-only.
-- No dashboard/auth code is included in this project.
-- If widget keys cannot be resolved, the chat shows an error message and retries resolution on the next send attempt.
-- `npm run build` now outputs:
-  - ESM + type declarations in `dist/`
-  - browser global bundle in `dist/browser/pulse-agent.global.js`
+At startup or first send, Pulse Agent calls:
+
+```text
+GET /api/pulse/public/webchat/resolve?slug=<slug>&appKey=<app_...>
+```
+
+Pulse returns the active widget configuration, including an internal `widgetToken`. The widget then uses that token for chat, history, streaming, transcript email, and error reporting.
+
+Do not confuse these values:
+
+| Name | Format | Purpose | User action |
+| --- | --- | --- | --- |
+| `appKey` | `app_...` | Public application key from Pulse Dashboard | Put in config/env. |
+| `widgetToken` | Token generated by Pulse | Internal public webchat token used by endpoints | Usually leave unset. |
+| `slug` | human-readable slug | Identifies organization | Put in config/env. |
+
+## Error Monitoring
+
+Error monitoring is opt-in. Installing the package does not capture anything until `errorMonitoring: true` is passed to `createPulseAgent`.
+
+When enabled, Pulse Agent can capture:
+
+- Unhandled JavaScript errors from `window.onerror`.
+- Unhandled promise rejections from `window.onunhandledrejection`.
+- Failed `fetch` responses, including HTTP statuses from failed API calls.
+- Network errors thrown by `fetch`.
+- Manual error reports through `agent.captureException(...)`.
+
+Manual capture example:
+
+```ts
+try {
+  await saveOrder();
+} catch (error) {
+  agent.captureException(error, {
+    source: 'checkout.saveOrder',
+    errorType: 'checkout-error',
+    endpoint: '/api/orders',
+    pageUrl: window.location.href
+  });
+  throw error;
+}
+```
+
+Report count example:
+
+```ts
+const reportsLastSevenDays = agent.getErrorReportCount(7);
+```
+
+### What Error Monitoring Does Not Do
+
+Pulse Agent does not:
+
+- Catch errors before the widget is initialized.
+- Catch server-side errors unless those errors are exposed to the browser as failed requests.
+- Replace backend logging, APM, or infrastructure monitoring.
+- Read private app state, passwords, tokens, or request bodies intentionally.
+- Automatically fix errors.
+- Capture errors if `errorMonitoring` is missing or `false`.
+
+## Public Backend Endpoints
+
+The widget expects these Pulse endpoints:
+
+```text
+GET  /api/pulse/public/webchat/resolve?slug=<slug>&appKey=<appKey>
+POST /api/pulse/public/webchat/{widgetToken}/message
+GET  /api/pulse/public/webchat/{widgetToken}/messages?conversationId=<id>
+POST /api/pulse/public/webchat/{widgetToken}/transcript-email?conversationId=<id>
+GET  /api/pulse/public/webchat/{widgetToken}/stream?conversationId=<id>
+POST /api/pulse/public/webchat/{widgetToken}/errors
+```
+
+Admin setup endpoints are separate and should remain authenticated.
+
+## Benefits
+
+- One package for webchat and optional browser error monitoring.
+- Framework-agnostic browser integration.
+- Works with npm or a script tag.
+- Supports runtime configuration, which is useful for Heroku, Docker, static hosting, and multi-environment deployments.
+- Uses `slug` + `appKey` so users do not need to handle internal widget tokens.
+- Supports visitor profile capture, history loading, transcript email requests, SSE replies, WhatsApp launcher, manual open/close, and manual exception reporting.
+
+## Limitations
+
+- Browser-only. Initialize after mount/hydration in SSR frameworks.
+- Requires the website origin to be allowed by Pulse CORS configuration.
+- Requires an active Pulse Webchat integration for the organization/application.
+- Requires `fetch` and `EventSource` support for full behavior.
+- SSE can be affected by proxies, corporate networks, browser extensions, and load balancer timeouts.
+- Error monitoring starts only after initialization and only when enabled.
+- `fetch` monitoring covers `window.fetch`; it does not automatically wrap Axios internals unless Axios uses `fetch` in that environment.
+- `widgetToken` is an advanced bypass and should not be used unless Pulse explicitly provides it.
+
+## Production Checklist
+
+Before publishing a site with Pulse Agent:
+
+1. Confirm Pulse Webchat is enabled in the Pulse Dashboard.
+2. Confirm you have the correct `slug`.
+3. Confirm you have the correct `appKey` beginning with `app_`.
+4. Confirm `apiBaseUrl` is `https://pulse.service.primexperts.co.za`.
+5. Confirm production origin is allowed by Pulse CORS configuration.
+6. Confirm `runtime-config.js` or app config is generated from deployment env values.
+7. Confirm `errorMonitoring` is `true` if you expect browser error reporting.
+8. Open the site and check browser network calls for `resolve`, `message`, `stream`, and `errors` when applicable.
+9. Send a test chat message.
+10. Trigger a test error in a non-production or controlled environment and confirm it appears in Pulse.
+
+## Handle API
+
+`createPulseAgent(options)` returns:
+
+| Method | Description |
+| --- | --- |
+| `open()` | Opens the chat panel. |
+| `close()` | Closes the chat panel. |
+| `destroy()` | Removes DOM, listeners, and fetch wrapping installed by this instance. |
+| `resetConversation()` | Starts a fresh local conversation. |
+| `update(partialOptions)` | Updates runtime options such as title, WhatsApp URL, or widget token. |
+| `captureException(error, context)` | Manually reports an error when monitoring is enabled. |
+| `getErrorReportCount(days)` | Returns locally remembered successful error report count for the last N days. |
+
+## Troubleshooting
+
+### The widget does not appear
+
+Check that initialization runs in the browser, the `slug` is present, and the mount selector exists.
+
+### `Failed to resolve widget keys (401/403)`
+
+The public resolve endpoint is protected or the key is not accepted. Confirm the Pulse public webchat routes are accessible and the `appKey` is correct.
+
+### `Failed to resolve widget keys (404)`
+
+The slug is wrong, webchat is not enabled, or the selected application has no active widget.
+
+### CORS error in the browser console
+
+The website origin is missing from Pulse CORS configuration. Add the exact origin, including protocol and port.
+
+### Chat sends but replies do not stream
+
+Check that `EventSource` is available and that proxies/load balancers allow long-lived SSE connections.
+
+### Errors are not captured
+
+Confirm all of the following:
+
+- `errorMonitoring: true` is present in runtime config.
+- The widget successfully resolves a widget token.
+- The error happens after `createPulseAgent(...)` runs.
+- The browser can post to `/api/pulse/public/webchat/{widgetToken}/errors`.
+
+## Additional Documentation
+
+- `docs/IMPLEMENTATION-GUIDE.md` for end-to-end setup examples.
+- `docs/TROUBLESHOOTING.md` for diagnostics.
+- `docs/FAQ.md` for common questions.
+- `docs/INTEGRATION-CHANNELS.md` for channel-level implementation notes.
+
+## Build and Publish
+
+```bash
+npm run build
+npm publish --access public
+```
+
+Build output includes:
+
+- ESM and type declarations in `dist/`.
+- Browser global bundle in `dist/browser/pulse-agent.global.js`.
 
 ## Versioning
 
-Use the built-in version script instead of editing files manually:
+Use the built-in version script instead of editing package files manually:
 
 ```bash
 npm run version:patch
-# or
 npm run version:minor
 npm run version:major
-# or custom semver
 npm run version:bump -- 1.2.3
-```
-
-This updates both `package.json` and `package-lock.json`.
+```

package/dist/browser/pulse-agent.global.js

@@ -466,7 +466,7 @@ function ensureStyle() {
 }
 function createState(options) {
     const normalized = normalizeOptions(options);
-    const persisted = loadPersistedSession(normalized.slug);
+    const persisted = loadPersistedSession(getAgentScopeKey(normalized));
     const persistedMessages = Array.isArray(persisted.messages)
         ? persisted.messages.filter((m) => !!m && (m.role === 'visitor' || m.role === 'agent' || m.role === 'system') && typeof m.content === 'string')
         : [];
@@ -496,6 +496,8 @@ function normalizeOptions(options) {
     return {
         ...options,
         slug: options.slug.trim(),
+        appKey: options.appKey?.trim() || undefined,
+        appSlug: options.appSlug?.trim() || undefined,
         apiBaseUrl: options.apiBaseUrl?.trim() || DEFAULT_API_BASE_URL,
         followUpEmailTo: options.followUpEmailTo?.trim() || '',
         whatsappUrl: '',
@@ -560,7 +562,14 @@ async function resolveWidgetToken(state, log, whatsappBtn, fabs, launcherBtn) {
         return;
     }
     try {
-        const url = `${trimSlash(state.options.apiBaseUrl)}/api/pulse/public/webchat/resolve?slug=${encodeURIComponent(state.options.slug)}`;
+        const params = new URLSearchParams({ slug: state.options.slug });
+        if (state.options.appKey) {
+            params.set('appKey', state.options.appKey);
+        }
+        if (state.options.appSlug) {
+            params.set('appSlug', state.options.appSlug);
+        }
+        const url = `${trimSlash(state.options.apiBaseUrl)}/api/pulse/public/webchat/resolve?${params.toString()}`;
         const res = await fetch(url);
         if (!res.ok) {
             if (res.status === 401 || res.status === 403) {
@@ -877,7 +886,7 @@ function rememberErrorReport(state) {
         if (typeof localStorage === 'undefined') {
             return;
         }
-        const key = getErrorReportStorageKey(state.options.slug);
+        const key = getErrorReportStorageKey(getAgentScopeKey(state.options));
         const rows = loadErrorReportTimes(state).concat(Date.now()).slice(-200);
         localStorage.setItem(key, JSON.stringify(rows));
     }
@@ -894,7 +903,7 @@ function loadErrorReportTimes(state) {
         if (typeof localStorage === 'undefined') {
             return [];
         }
-        const raw = localStorage.getItem(getErrorReportStorageKey(state.options.slug));
+        const raw = localStorage.getItem(getErrorReportStorageKey(getAgentScopeKey(state.options)));
         if (!raw) {
             return [];
         }
@@ -908,6 +917,10 @@ function loadErrorReportTimes(state) {
 function getErrorReportStorageKey(slug) {
     return `pulse-agent-errors:${slug.toLowerCase()}`;
 }
+function getAgentScopeKey(options) {
+    const app = options.appKey || options.appSlug || 'default';
+    return `${options.slug}:${app}`;
+}
 function toggleFabActions(fabs, launcherBtn) {
     const collapsed = fabs.classList.toggle('collapsed');
     launcherBtn.setAttribute('aria-expanded', String(!collapsed));
@@ -948,15 +961,15 @@ function escapeHtml(input) {
         .replace(/"/g, '"')
         .replace(/'/g, ''');
 }
-function getStorageKey(slug) {
-    return `pulse-agent-session:${slug.toLowerCase()}`;
+function getStorageKey(scopeKey) {
+    return `pulse-agent-session:${scopeKey.toLowerCase()}`;
 }
-function loadPersistedSession(slug) {
+function loadPersistedSession(scopeKey) {
     try {
         if (typeof localStorage === 'undefined') {
             return {};
         }
-        const raw = localStorage.getItem(getStorageKey(slug));
+        const raw = localStorage.getItem(getStorageKey(scopeKey));
         if (!raw) {
             return {};
         }
@@ -979,7 +992,7 @@ function persistSession(state) {
             profile: state.profile,
             messages: state.messages.slice(-100)
         };
-        localStorage.setItem(getStorageKey(state.options.slug), JSON.stringify(payload));
+        localStorage.setItem(getStorageKey(getAgentScopeKey(state.options)), JSON.stringify(payload));
     }
     catch {
         return;
@@ -1022,6 +1035,9 @@ function buildTranscriptBody(state) {
     const lines = [];
     lines.push(`Conversation ID: ${state.conversationId ?? 'N/A'}`);
     lines.push(`Organization slug: ${state.options.slug}`);
+    if (state.options.appKey || state.options.appSlug) {
+        lines.push(`Application: ${state.options.appKey || state.options.appSlug}`);
+    }
     lines.push('');
     lines.push('Conversation transcript:');
     for (const message of state.messages) {

package/dist/widget/pulse-agent.d.ts

@@ -1,5 +1,7 @@
 export interface PulseAgentOptions {
     slug: string;
+    appKey?: string;
+    appSlug?: string;
     apiBaseUrl?: string;
     followUpEmailTo?: string;
     dashboardUrl?: string;

package/dist/widget/pulse-agent.d.ts.map

@@ -1 +1 @@
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