@pmeweb/plugin-chat 1.3.3 → 1.3.5

package/README.md

@@ -1,7 +1,7 @@
 # @pmeweb/plugin-chat
 
 A virtual assistant for a PmeWeb site: a bubble that answers visitors from the site's own content,
-takes a request (name, a way to reach them, the need) one question at a time, alerts the owner by
+takes a request (a name and a way to reach them; the need asked for, never required) one question at a time, alerts the owner by
 email (and text), and lets the owner take over live.
 
 Three pieces:
@@ -119,7 +119,7 @@ file ».
   and after 3 sends without an echo shows « Non envoyé, Réessayer ». A 44xx close never reconnects.
 - **Fallback.** Daily cap reached, 15 visitor messages in the conversation, the visitor's 10
   conversations of the day used up (pmeweb-chat answers the start 409 `cap`), the model down, or
-  the start refused: a three-field contact form that posts to `/api/chat/start` with `fallbackLead`
+  the start refused: a contact form (name and contact required, the request optional since 1.3.5) that posts to `/api/chat/start` with `fallbackLead`
   (never counted against the visitor's 10, and on the looser `CHAT_LIMIT`).
 - **Limits.** GLOBAL since 1.2.0, the same for every site, edited in the portal admin
   (« Assistant virtuel ») and applied by pmeweb-chat: messages per conversation, conversations per

package/dist/trigger.iife.js

@@ -1 +1 @@
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package/dist/widget.js

@@ -1,2 +1,2 @@
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[tabindex]:not([tabindex="-1"])')].filter(e=>!e.disabled&&!e.closest("[hidden]"));T.addEventListener("keydown",e=>{if(e.key==="Escape"){e.preventDefault(),Me();return}if(e.key!=="Tab")return;let a=Ct();if(a.length===0)return;let n=a[0],c=a[a.length-1];e.shiftKey&&t.activeElement===n?(e.preventDefault(),c.focus()):!e.shiftKey&&t.activeElement===c&&(e.preventDefault(),n.focus())}),Q.addEventListener("click",e=>Me({keyboard:e.detail===0}));function At(){g||l.load(),T.hidden=!1,T.inert=!1,r.setAttribute("data-open",""),r.removeAttribute("data-unread"),h&&B(),(g?Q:k.hidden?b.hidden?te:b.querySelector("input"):L)?.focus(),E(!0,!0)}function Me({keyboard:e=!0}={}){T.hidden=!0,T.inert=!0,r.removeAttribute("data-open"),e&&qe?.focus(),r.dispatchEvent(new o.FocusEvent("focusout",{relatedTarget:e?qe:null}))}return g||Ne(r,()=>l.load(),{win:o,settleMs:Dt}),r.pmwChat={open:At,close:Me,panel:T},r.pmwChat}export{ft as BACKOFF_MS,qt as GOAL,Ut as IDLE_MS,It as MAX_PHOTOS,wt as MAX_TRIES,zt as PHOTO_EDGE,Ht as PHOTO_QUALITY,Ft as PIN_SLACK,he as SESSION_KEY,Bt as SLOW_START_MS,Dt as WARM_MS,Vt as demoQuestion,da as mountChat,Wt as retryable};
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e=U("demo-answer","bot");q(e,{role:"bot"},s.demoAnswer),n.addEventListener("hashchange",()=>{We=Xe(),X(),q(e,{role:"bot"},s.demoAnswer)})}function se(e){if(e.failed=!0,e.li.classList.remove("is-pending"),e.li.classList.add("is-failed"),e.li.querySelector(".pmw-chat__retry"))return;let a=i(t,"span",{class:"pmw-chat__retry"},`${s.notSent} `),o=i(t,"button",{type:"button"},s.retry);o.addEventListener("click",()=>{e.failed=!1,e.tries=0,a.remove(),e.li.classList.replace("is-failed","is-pending"),f?ce()?Ne(e):F():Ie()}),a.append(o),e.li.append(a)}let ce=()=>!!E&&E.readyState===1;function Ne(e){if(!(e.failed||!ce())){if(e.tries>=xt)return se(e);e.tries++,E.send(JSON.stringify({type:"message",id:e.id,text:e.text}))}}function F(){if(!f||D||E)return;n.clearTimeout(Te);let e=n.location.protocol==="https:"?"wss:":"ws:",a=new URLSearchParams({c:f.c,k:f.k}),o=new h(`${e}//${n.location.host}/api/chat/ws?${a}`);E=o,o.onopen=()=>{Se=0,de&&(W(),Me(vt)),N(""),o.send(JSON.stringify({type:"hello",since:re}));for(let l of R.values())Ne(l)},o.onmessage=l=>{let u;try{u=JSON.parse(l.data)}catch{return}Nt(u)},o.onclose=l=>{E===o&&(E=null);for(let _ of R.values())_.tries>=xt&&se(_);if(l.code>=4e3&&l.code<5e3)return Mt(l.code);if(D)return;W(),N(s.reconnecting);let u=bt[Math.min(Se,bt.length-1)];Se++,Te=n.setTimeout(F,u)}}function Mt(e){if(e===_t.rpc)return le(s.reload,!1);le(s.ended,!0)}function le(e,a){D=!0,n.clearTimeout(Te),N(""),je.textContent=e,oe.hidden=!a,ne.hidden=!1,S.hidden=!0;for(let o of R.values())se(o);C()}function rt(e){K=e.mode==="human"?"human":"bot",I=typeof e.ownerName=="string"?e.ownerName:null,X(),K==="human"?tt(null,I):Oe(null),e.closed&&le(s.ended,!0)}function Nt(e){switch(e?.type){case"history":typeof e.ownerName=="string"&&(I=e.ownerName);for(let a of e.messages??[])nt(a,{announce:!1});return rt(e);case"message":return Ct(),nt(e.msg,{announce:e.msg?.role!=="visitor"});case"delta":return Ot(e.id,e.text);case"typing":return e.role==="visitor"?void 0:Me(vt);case"status":return rt(e);case"fallback":return ct(e.reason==="cap"?s.fallbackCap:s.fallbackDown);case"lead":return st();case"error":(e.code==="closed"||e.code==="deleted")&&le(s.ended,!0)}}let it=!1;function st(){if(!(it||f?.lead)){it=!0,f&&(f.lead=!0,ke());try{n.pmw?.event($t)}catch{}}}let pe=new Set;async function Pe(e,a){let o="";if(pe.has(e)){pe.delete(e);try{p.reset(e)}catch{}}try{o=await p.token(e)}catch{o=""}if(o===null)return pe.add(e),{ok:!1,error:s.turnstile,cap:!1,turnstile:!0};let l,u=null;try{l=await d("/api/chat/start",{method:"POST",headers:{"content-type":"application/json"},body:JSON.stringify({token:o,lang:Q,page:n.location.pathname,...a})}),u=await l.json()}catch{l=null}return pe.add(e),l?.ok&&u?{ok:!0,data:u}:{ok:!1,error:l?.status===403?s.turnstile:l?.status===429?s.tooMany:null,cap:l?.status===409&&u?.error==="cap",turnstile:l?.status===403}}let de=null,W=()=>{n.clearTimeout(de),de=null};function Ie(){if(Y||f)return Y;N(""),Me(),de=n.setTimeout(()=>N(s.oneMoment),Yt);let e=k.firstElementChild===ge?ge.textContent.trim():"";return Y=Pe(S,e?{opener:e}:{}).then(a=>{if(Y=null,a.ok&&a.data.conversationId&&a.data.visitorKey){f={c:a.data.conversationId,k:a.data.visitorKey,botName:typeof a.data.botName=="string"?a.data.botName:null,at:Date.now()},ke(),X(),F();return}W(),B();for(let o of R.values())se(o);if(a.error)return N(a.error);N(""),ct(a.cap?s.fallbackCap:s.fallbackDown)}),Y}function ct(e){B(),W(),N(""),Ge.textContent=e,b.hidden=!1,S.hidden=!0,g||p.load(),b.querySelector("input")?.focus()}b.addEventListener("submit",async e=>{e.preventDefault();let a=O=>b.elements[O].value.trim(),o={name:a("name"),contact:a("contact"),...a("need")?{need:a("need")}:{}};if(!o.name||!o.contact){j.textContent=s.fallbackMissing;return}j.textContent="";let l=b.querySelector('button[type="submit"]');if(l.disabled)return;l.disabled=!0;let u={fallbackLead:o,...f?.c&&f?.k?{c:f.c,k:f.k}:{}},_=await Pe(b,u);if(!_.ok&&_.turnstile&&(_=await Pe(b,u)),l.disabled=!1,!_.ok){j.textContent=_.error??s.unavailable;return}b.replaceChildren(i(t,"p",{class:"pmw-chat__fb-done",role:"status"},s.fallbackSent)),st()});let Pt={413:"photoTooLarge",415:"photoUnreadable",409:"photoLimit",429:"tooMany"};async function It(e){let a,o;try{a=await x(e),o=await v(a)}catch{H.textContent=s.photoUnreadable;return}let l=w(),u=U(l,"visitor");u.classList.add("is-pending");let _=i(t,"img",{class:"pmw-chat__photo",src:o,alt:s.photoAlt});_.addEventListener("load",()=>C(),{once:!0}),u.insertBefore(_,u.lastChild),q(u,{role:"visitor"},""),C(!0),f||await Ie();let O=null;if(f){let he=new URLSearchParams({c:f.c,k:f.k,id:l});try{O=await d(`/api/chat/photo?${he}`,{method:"POST",headers:{"content-type":"image/jpeg"},body:a})}catch{O=null}}if(O?.ok){u.classList.remove("is-pending"),ie.add(l),E||F();return}u.remove(),H.textContent=s[Pt[O?.status]]??s.photoFailed}V?.addEventListener("change",async()=>{let e=[...V.files??[]];if(V.value="",H.textContent="",D||g||e.length===0)return;let a=Ft-ie.size-Ee;e.length>a&&(H.textContent=s.photoLimit);let o=e.slice(0,Math.max(0,a));Ee+=o.length;for(let l of o)try{await It(l)}finally{Ee--}});function lt(){let e=L.value.trim();if(!e||D||g)return;we.unlock(),L.value="",pt();let a={id:w(),text:e.slice(0,2e3),tries:0,failed:!1};a.li=U(a.id,"visitor"),a.li.classList.add("is-pending"),q(a.li,{role:"visitor"},a.text),R.set(a.id,a),C(!0),f?ce()?Ne(a):F():Ie()}S.addEventListener("submit",e=>{e.preventDefault(),lt()}),L.addEventListener("keydown",e=>{e.key==="Enter"&&!e.shiftKey&&!e.isComposing&&(e.preventDefault(),lt())});let pt=()=>{L.style.height="auto",L.style.height=L.value?`${Math.min(L.scrollHeight,132)}px`:""};L.addEventListener("input",()=>{pt();let e=Date.now();ce()&&e-Ke>Wt&&(Ke=e,E.send(JSON.stringify({type:"typing"})))}),oe.addEventListener("click",()=>{f=null;try{n.sessionStorage.removeItem(fe)}catch{}try{E?.close(1e3)}catch{}E=null,D=!1,re=0,Ce.clear(),R.clear(),ie.clear(),H.textContent="",K="bot",I=null,X();for(let e of[...k.querySelectorAll("li[data-id], .pmw-chat__relay, .pmw-chat__handback")])e.remove();B(),W(),ne.hidden=!0,S.hidden=!1,L.focus()});let Rt=()=>[...y.querySelectorAll('a[href], button, textarea, input, select, [tabindex]:not([tabindex="-1"])')].filter(e=>!e.disabled&&!e.closest("[hidden]"));y.addEventListener("keydown",e=>{if(e.key==="Escape"){e.preventDefault(),Re();return}if(e.key!=="Tab")return;let a=Rt();if(a.length===0)return;let o=a[0],l=a[a.length-1];e.shiftKey&&t.activeElement===o?(e.preventDefault(),l.focus()):!e.shiftKey&&t.activeElement===l&&(e.preventDefault(),o.focus())}),te.addEventListener("click",e=>Re({keyboard:e.detail===0}));function qt(){g||p.load(),y.hidden=!1,y.inert=!1,r.setAttribute("data-open",""),r.removeAttribute("data-unread"),z=0,$?.remove(),$=null,we.unlock(),f&&F(),(g?te:S.hidden?b.hidden?oe:b.querySelector("input"):L)?.focus(),C(!0,!0)}function Re({keyboard:e=!0}={}){y.hidden=!0,y.inert=!0,r.removeAttribute("data-open"),e&&Z?.focus(),r.dispatchEvent(new n.FocusEvent("focusout",{relatedTarget:e?Z:null}))}return g||qe(r,()=>p.load(),{win:n,settleMs:jt}),r.pmwChat={open:qt,close:Re,panel:y},r.pmwChat}export{bt as BACKOFF_MS,Xt as CHIME_GAP_MS,$t as GOAL,Gt as IDLE_MS,Ft as MAX_PHOTOS,xt as MAX_TRIES,Jt as PHOTO_EDGE,Vt as PHOTO_QUALITY,Kt as PIN_SLACK,fe as SESSION_KEY,Yt as SLOW_START_MS,jt as WARM_MS,aa as demoQuestion,xa as mountChat,ia as retryable,oa as webChime};

package/package.json

@@ -1,6 +1,6 @@
 {
   "name": "@pmeweb/plugin-chat",
-  "version": "1.3.3",
+  "version": "1.3.5",
   "description": "PmeWeb chat plugin: the bubble, the lazy chat panel, the site Worker's /api/chat routes and the build-time context file. The conversations, the model and the alerts live in the pmeweb-chat service.",
   "type": "module",
   "license": "MIT",

package/src/strings.js

@@ -39,11 +39,13 @@ export const STRINGS = {
     fallbackDown: 'Laissez vos coordonnées et nous vous recontacterons.',
     name: 'Votre nom',
     contact: 'Téléphone ou courriel',
-    need: 'Votre demande',
+    need: 'Votre demande (facultatif)',
     fallbackSend: 'Envoyer la demande',
     fallbackSent: 'Merci, votre demande a été transmise.',
-    fallbackMissing: 'Remplissez les trois champs.',
+    fallbackMissing: 'Indiquez votre nom et un téléphone ou un courriel.',
     said: `{name}${NBSP}: {text}`,
+    unreadOne: '{n} nouveau message',
+    unreadMany: '{n} nouveaux messages',
     attachPhoto: 'Joindre une photo',
     photoHint: 'Évitez les photos de personnes ou de pièces d’identité.',
     photoAlt: 'Votre photo',
@@ -87,11 +89,13 @@ export const STRINGS = {
     fallbackDown: 'Leave your details and we will get back to you.',
     name: 'Your name',
     contact: 'Phone or email',
-    need: 'Your request',
+    need: 'Your request (optional)',
     fallbackSend: 'Send the request',
     fallbackSent: 'Thank you, your request was sent.',
-    fallbackMissing: 'Fill in all three fields.',
+    fallbackMissing: 'Enter your name and a phone number or an email.',
     said: '{name}: {text}',
+    unreadOne: '{n} new message',
+    unreadMany: '{n} new messages',
     attachPhoto: 'Attach a photo',
     photoHint: 'Avoid photos of people or of identity documents.',
     photoAlt: 'Your photo',

package/src/trigger.js

@@ -14,7 +14,7 @@
 // (`pmw-chat-botName`) is the widget's to read. No opener is scheduled there: it would cover the
 // preview the portal is showing.
 //
-// The opener shows once per visit (sessionStorage), on the first of: 20 s on the page, 30 % of the
+// The opener shows on up to 3 pages of a visit (sessionStorage), once per page, on the first of: 20 s on the page, 30 % of the
 // page scrolled, or exit intent (a fine pointer leaving through the top of the window). Never while
 // the panel is open, never again once dismissed or once the panel has been opened, and never while
 // the footer is in view (it waits for the next trigger then). On a phone it fades out after 8 s:
@@ -30,6 +30,7 @@ import { INTERACTION_EVENTS, isCanonical, onInteraction as interact } from '@pme
 export const OPENER_KEY = 'pmw-chat-opener'
 export const OPENER_DELAY_MS = 20000
 export const OPENER_SCROLL = 0.3
+export const OPENER_MAX = 3
 /** The page-wide signs of a person: the loader's own, plus a pointer moving and a scroll. */
 export const PAGE_EVENTS = [...INTERACTION_EVENTS, 'pointermove', 'scroll']
 
@@ -68,19 +69,23 @@ export function startChat({
     root.addEventListener('focusout', (e) => sync(e.relatedTarget))
   }
 
+  // The opener shows on up to OPENER_MAX pages of a visit (once per page), never again once its x
+  // or the panel was used (operator, 2026-11-14): the stored value is the count shown, or 9 for
+  // « never again » (one comparison covers both: the inline budget is counted in bytes).
   const store = win.sessionStorage
-  let done = false
-  try { done = !!store?.getItem(OPENER_KEY) } catch { /* storage blocked: show once per page */ }
+  let n = 0
+  try { n = store?.getItem(OPENER_KEY) } catch { /* storage blocked: show once per page */ }
+  let done = n >= OPENER_MAX
   // The scroll and exit listeners stay after the opener is done: they return at once (no layout read).
   const on = (t, ev, f) => t.addEventListener(ev, (e) => done || f(e), { passive: true })
   // A timer that fires once the opener is done finds `done` and returns.
-  const finish = () => {
+  const finish = (v) => {
     done = true
-    try { store?.setItem(OPENER_KEY, '1') } catch { /* nothing to remember with */ }
+    try { store?.setItem(OPENER_KEY, v) } catch { /* nothing to remember with */ }
   }
   const show = () => {
     if (done || away || !teaser || isOpen()) return
-    finish()
+    finish(+n + 1)
     teaser.hidden = false
     warm()
   }
@@ -88,7 +93,7 @@ export function startChat({
     const t = e.target.closest?.('[data-pmw-chat-open],[data-pmw-chat-dismiss]')
     if (!t) return
     if (teaser) teaser.hidden = true
-    finish()
+    finish(9)
     if (t.hasAttribute('data-pmw-chat-open')) open()
   })
   if (!done && teaser && canonical) {

package/src/widget.css

@@ -18,6 +18,17 @@
    is rendered into a box with a real size, never a display:none one). */
 .pmw-chat__panel[hidden] { display: flex !important; opacity: 0; pointer-events: none; }
 .pmw-chat__panel [hidden] { display: none !important; }
+/* Opening and closing (operator, 2026-11-14): the panel rises out of the bubble's corner and fades in,
+   then sinks back, a bit faster, when it closes. Closed it stays laid out (above), so both ways are
+   plain transitions; transform never changes the Turnstile box's layout size. Reduced motion: a fade. */
+.pmw-chat__panel {
+  transform-origin: bottom right;
+  transition: opacity 0.22s cubic-bezier(0.2, 0.8, 0.2, 1), transform 0.22s cubic-bezier(0.2, 0.8, 0.2, 1);
+}
+.pmw-chat__panel[hidden] {
+  transform: translateY(24px);
+  transition: opacity 0.16s ease-in, transform 0.16s ease-in;
+}
 @media (min-width: 640px) {
   .pmw-chat__panel {
     inset: auto;
@@ -27,6 +38,11 @@
     border: 1px solid var(--pmw-chat-line, #e6e9f0); border-radius: 20px; overflow: hidden;
     box-shadow: 0 18px 48px rgb(16 24 40 / 0.18);
   }
+  .pmw-chat__panel[hidden] { transform: translateY(12px) scale(0.96); }
+}
+/* After the desktop rule, so it wins there too. */
+@media (prefers-reduced-motion: reduce) {
+  .pmw-chat__panel, .pmw-chat__panel[hidden] { transform: none; }
 }
 /* :where() keeps this reset at one class, so .pmw-chat__send's weight (and every later button rule) wins. */
 .pmw-chat__panel :where(button) { font: inherit; cursor: pointer; }
@@ -197,11 +213,13 @@
 .pmw-chat__error { margin: 0; font-size: 14px; color: var(--pmw-chat-error, #b42318); }
 .pmw-chat__error:empty { display: none; }
 .pmw-chat__sr { position: absolute; width: 1px; height: 1px; padding: 0; margin: -1px; overflow: hidden; clip: rect(0 0 0 0); white-space: nowrap; border: 0; }
-/* A reply arrived while the panel was closed. */
+/* Replies that arrived while the panel was closed: their count on the bubble. #ffffff on #b42318 is
+   6.5:1 (a11y-tools/contrast.mjs). */
 .pmw-chat[data-unread] .pmw-chat__bubble { position: relative; }
-.pmw-chat[data-unread] .pmw-chat__bubble::after {
-  content: ''; position: absolute; top: 2px; left: 38px; width: 12px; height: 12px; border-radius: 50%;
-  background: var(--pmw-chat-error, #b42318); box-shadow: 0 0 0 2px #ffffff;
+.pmw-chat__badge {
+  position: absolute; top: -4px; left: 30px; min-width: 20px; height: 20px; padding: 0 6px; box-sizing: border-box;
+  border-radius: 10px; background: var(--pmw-chat-error, #b42318); color: #ffffff; box-shadow: 0 0 0 2px #ffffff;
+  font-size: 12px; font-weight: 700; line-height: 20px; text-align: center;
 }
 /* The contact form's confirmation: a box of its own, never plain text under the thread
    (operator, 2026-11-13). #14532d on #e9f6ee is 8.19:1 (a11y-tools/contrast.mjs), whatever the site's palette. */

package/src/widget.js

@@ -57,6 +57,8 @@ export const IDLE_MS = 2 * 60 * 60 * 1000
 export const SLOW_START_MS = 8000
 /** How close to the bottom of the thread (px) still counts as « at the bottom ». */
 export const PIN_SLACK = 40
+/** Two chimes closer than this play once (a burst of owner messages rings once). */
+export const CHIME_GAP_MS = 2000
 const TYPING_SEND_MS = 3000
 const TYPING_SHOW_MS = 8000
 
@@ -91,6 +93,44 @@ export function demoQuestion(opener, lang) {
 
 const X_ICON = '<svg viewBox="0 0 16 16" aria-hidden="true" focusable="false"><path d="M3 3l10 10M13 3L3 13" stroke="currentColor" stroke-width="2" stroke-linecap="round" fill="none"/></svg>'
 
+// THE CHIME (operator, 2026-11-14): a reply that arrives while the visitor is not looking (panel
+// closed, or another tab) plays a short sound, mostly for an owner answering live. Two soft notes made
+// with Web Audio: no audio file, no request. Browsers start audio only after a gesture, so the context
+// is created on the visitor's own click (open, send) and reused; until then, and wherever Web Audio
+// is missing or refused, the chime is silent and nothing else changes.
+export function webChime(win) {
+  let ctx = null
+  return {
+    unlock() {
+      try {
+        const AC = win.AudioContext || win.webkitAudioContext
+        if (!AC) return
+        ctx ??= new AC()
+        if (ctx.state === 'suspended') ctx.resume()
+      } catch { ctx = null }
+    },
+    play() {
+      if (!ctx) return
+      try {
+        if (ctx.state === 'suspended') ctx.resume()
+        const t = ctx.currentTime
+        for (const [freq, at] of [[880, 0], [1320, 0.12]]) {
+          const osc = ctx.createOscillator()
+          const gain = ctx.createGain()
+          osc.type = 'sine'
+          osc.frequency.value = freq
+          gain.gain.setValueAtTime(0.0001, t + at)
+          gain.gain.exponentialRampToValueAtTime(0.15, t + at + 0.02)
+          gain.gain.exponentialRampToValueAtTime(0.0001, t + at + 0.35)
+          osc.connect(gain).connect(ctx.destination)
+          osc.start(t + at)
+          osc.stop(t + at + 0.4)
+        }
+      } catch { /* a chime never breaks the chat */ }
+    },
+  }
+}
+
 function el(doc, tag, attrs = {}, text) {
   const e = doc.createElement(tag)
   for (const [k, v] of Object.entries(attrs)) if (v !== null && v !== undefined && v !== false) e.setAttribute(k, v === true ? '' : v)
@@ -226,6 +266,8 @@ export function mountChat(root, deps = {}) {
   const s = stringsFor(lang, cfg.strings)
   const opener = root.dataset.pmwChatOpener ?? ''
   const bubble = root.querySelector('.pmw-chat__bubble')
+  const chime = deps.chime ?? webChime(win)
+  const now = deps.now ?? (() => Date.now())
   // cfg.demo: Chat.astro switched off, rendered only for a « Contenu » preview build.
   const demo = deps.demo ?? (cfg.demo === true || !isCanonical({ doc, hostname: win.location.hostname }))
 
@@ -323,10 +365,11 @@ export function mountChat(root, deps = {}) {
 
   const fallback = el(doc, 'form', { class: 'pmw-chat__fallback', novalidate: true, hidden: true, 'aria-labelledby': 'pmw-chat-fb-title' })
   const fbIntro = el(doc, 'p', { class: 'pmw-chat__fb-intro' })
-  const field = (key, tag, attrs) => {
+  // The request is optional (1.3.5): a name and a way to reach the visitor are enough.
+  const field = (key, tag, attrs, required = true) => {
     const id = `pmw-chat-fb-${key}`
     const wrap = el(doc, 'div', { class: 'pmw-chat__field' })
-    wrap.append(el(doc, 'label', { for: id }, s[key]), el(doc, tag, { id, name: key, required: true, ...attrs }))
+    wrap.append(el(doc, 'label', { for: id }, s[key]), el(doc, tag, { id, name: key, required, ...attrs }))
     return wrap
   }
   const fbError = el(doc, 'p', { class: 'pmw-chat__error', role: 'alert' })
@@ -334,7 +377,7 @@ export function mountChat(root, deps = {}) {
     el(doc, 'p', { class: 'pmw-chat__fb-title', id: 'pmw-chat-fb-title' }, s.fallbackTitle), fbIntro,
     field('name', 'input', { autocomplete: 'name', maxlength: '100' }),
     field('contact', 'input', { autocomplete: 'on', maxlength: '200' }),
-    field('need', 'textarea', { rows: '3', maxlength: '2000' }),
+    field('need', 'textarea', { rows: '3', maxlength: '2000' }, false),
     fbError, el(doc, 'button', { type: 'submit', class: 'pmw-chat__send' }, s.fallbackSend),
   )
   if (!demo) fallback.insertBefore(widget(fallback, () => !fallback.hidden), fbError)
@@ -510,11 +553,34 @@ export function mountChat(root, deps = {}) {
     }
     else {
       hideTyping()
-      if (announce) announcer.textContent = fill(s.said, { name: speaker(m), text: m.text })
-      if (panel.hidden) root.setAttribute('data-unread', '')
+      if (announce) {
+        announcer.textContent = fill(s.said, { name: speaker(m), text: m.text })
+        if (panel.hidden || doc.visibilityState === 'hidden') ring()
+        if (panel.hidden) { unread++; badge() }
+      }
     }
     follow()
   }
+  // Unread replies while the panel is closed: a count on the bubble, cleared when it opens.
+  let unread = 0
+  let badgeEl = null
+  let lastChime = -Infinity
+  function ring() {
+    const t = now()
+    if (t - lastChime < CHIME_GAP_MS) return
+    lastChime = t
+    chime.play()
+  }
+  function badge() {
+    if (!bubble) return
+    if (!badgeEl) {
+      badgeEl = el(doc, 'span', { class: 'pmw-chat__badge' })
+      bubble.append(badgeEl)
+    }
+    const n = unread > 9 ? '9+' : String(unread)
+    badgeEl.replaceChildren(el(doc, 'span', { 'aria-hidden': 'true' }, n), el(doc, 'span', { class: 'pmw-chat__sr' }, fill(unread === 1 ? s.unreadOne : s.unreadMany, { n: String(unread) })))
+    root.setAttribute('data-unread', String(unread))
+  }
   function delta(id, text) {
     hideTyping()
     let li = find(id)
@@ -737,8 +803,8 @@ export function mountChat(root, deps = {}) {
   fallback.addEventListener('submit', async (e) => {
     e.preventDefault()
     const v = (k) => fallback.elements[k].value.trim()
-    const fields = { name: v('name'), contact: v('contact'), need: v('need') }
-    if (!fields.name || !fields.contact || !fields.need) {
+    const fields = { name: v('name'), contact: v('contact'), ...(v('need') ? { need: v('need') } : {}) }
+    if (!fields.name || !fields.contact) {
       fbError.textContent = s.fallbackMissing
       return
     }
@@ -821,6 +887,7 @@ export function mountChat(root, deps = {}) {
   function submit() {
     const text = input.value.trim()
     if (!text || over || demo) return
+    chime.unlock()
     input.value = ''
     grow()
     const entry = { id: uuid(), text: text.slice(0, MAX_TEXT), tries: 0, failed: false }
@@ -895,6 +962,10 @@ export function mountChat(root, deps = {}) {
     panel.inert = false
     root.setAttribute('data-open', '')
     root.removeAttribute('data-unread')
+    unread = 0
+    badgeEl?.remove()
+    badgeEl = null
+    chime.unlock()
     if (session) connect()
     ;(demo ? closeBtn : composer.hidden ? (fallback.hidden ? restart : fallback.querySelector('input')) : input)?.focus()
     follow(true, true)

package/src/worker.js

@@ -32,7 +32,7 @@ import { verifyTurnstile } from '@pmeweb/turnstile/worker'
 import { RPC_HEADER, RPC_VERSION } from './protocol.js'
 
 /** This package's version, reported by the health route (a test holds it equal to package.json). */
-export const VERSION = '1.3.3'
+export const VERSION = '1.3.5'
 export { RPC_VERSION }
 
 const SERVICE = 'https://pmeweb-chat.internal'
@@ -72,13 +72,20 @@ async function allowed(request, env, { start = false } = {}) {
   }
 }
 
-/** The fallback form's three fields, trimmed; null when one is missing or too long. */
+/**
+ * The fallback form's fields, trimmed; null when the name or the contact is missing, or a field is too
+ * long. The request (`need`) is optional since 1.3.5: left out when empty.
+ */
 function fallbackLead(v) {
   if (typeof v !== 'object' || v === null) return null
   const out = {}
   for (const [k, max] of Object.entries(LIMITS)) {
     const s = typeof v[k] === 'string' ? v[k].trim() : ''
-    if (s === '' || s.length > max) return null
+    if (s.length > max) return null
+    if (s === '') {
+      if (k === 'need') continue
+      return null
+    }
     out[k] = s
   }
   return out