@platform-modules/civil-aviation-authority 2.3.265 → 2.3.267

package/sql/sla_reports_procedures.sql

@@ -1,874 +1,874 @@
--- SLA Reports stored procedures (Reports_Service)
--- Applied via: npm run sync:sla-sql (shared_models/scripts/sync-sla-reports-sql.js)
--- Or: psql -U <user> -d <database> -f shared_models/sql/sla_reports_procedures.sql
-
--- ---------------------------------------------------------------------------
--- Helper: approver row matches user (same semantics as User_Service SLA dashboard)
--- ---------------------------------------------------------------------------
-CREATE OR REPLACE FUNCTION sla_approval_matches_user(p_sa_alias TEXT, p_user_id INT)
-RETURNS TEXT
-LANGUAGE sql
-IMMUTABLE
-AS $$
-SELECT format('(
-  %1$s.approver_user_id = %2$s
-  OR %1$s.delegate_user_id = %2$s
-  OR (
-    %1$s.approver_user_id IS NULL
-    AND %1$s.delegate_user_id IS NULL
-    AND %1$s.approver_role_id IS NOT NULL
-    AND %1$s.department_id IS NOT NULL
-    AND EXISTS (
-      SELECT 1 FROM user_role ur
-      WHERE ur.user_id = %2$s
-        AND ur.role_id = %1$s.approver_role_id
-        AND ur.department_id = %1$s.department_id
-        AND (
-          %1$s.section_id IS NULL
-          OR (%1$s.section_id IS NOT NULL AND (ur.section_id = %1$s.section_id OR ur.section_id IS NULL))
-        )
-        AND ur.is_deleted = false AND ur.is_active = true
-    )
-  )
-  OR (
-    %1$s.approver_user_id IS NULL
-    AND %1$s.delegate_user_id IS NULL
-    AND %1$s.approver_role_id IS NULL
-    AND %1$s.department_id IS NOT NULL
-    AND %1$s.section_id IS NOT NULL
-    AND EXISTS (
-      SELECT 1 FROM users u
-      WHERE u.id = %2$s AND COALESCE(u.is_deleted, false) = false
-        AND u.department = %1$s.department_id AND u.section = %1$s.section_id
-    )
-  )
-  OR (
-    %1$s.approver_user_id IS NULL
-    AND %1$s.delegate_user_id IS NULL
-    AND %1$s.approver_role_id IS NULL
-    AND %1$s.department_id IS NOT NULL
-    AND %1$s.section_id IS NULL
-    AND EXISTS (
-      SELECT 1 FROM users u
-      WHERE u.id = %2$s AND COALESCE(u.is_deleted, false) = false
-        AND u.department = %1$s.department_id
-    )
-  )
-)', p_sa_alias, p_user_id);
-$$;
-
--- ---------------------------------------------------------------------------
--- MY REQUESTS — paginated view
--- ---------------------------------------------------------------------------
-CREATE OR REPLACE FUNCTION sp_sla_my_requests_view(
-  p_user_id           INT,
-  p_service_ids       INT[]    DEFAULT NULL,
-  p_sub_service_ids   INT[]    DEFAULT NULL,
-  p_statuses          TEXT[]   DEFAULT ARRAY['Pending','In Progress','Approved','Rejected'],
-  p_from_date         DATE     DEFAULT NULL,
-  p_to_date           DATE     DEFAULT NULL,
-  p_search_text       TEXT     DEFAULT NULL,
-  p_page              INT      DEFAULT 1,
-  p_limit             INT      DEFAULT 50,
-  p_sort_by           TEXT     DEFAULT 'created_at',
-  p_sort_order        TEXT     DEFAULT 'DESC'
-)
-RETURNS TABLE (
-  sla_request_id        INT,
-  request_id            INT,
-  service_id            INT,
-  sub_service_id        INT,
-  service_name          TEXT,
-  sub_service_name      TEXT,
-  status                TEXT,
-  user_id               INT,
-  user_name             TEXT,
-  workflow_execution_id TEXT,
-  created_at            TIMESTAMPTZ,
-  updated_at            TIMESTAMPTZ,
-  total_count           BIGINT
-)
-LANGUAGE plpgsql
-STABLE
-AS $$
-DECLARE
-  v_offset   INT;
-  v_limit    INT;
-  v_sort_col TEXT;
-  v_sort_dir TEXT;
-  v_sql      TEXT;
-BEGIN
-  v_limit  := LEAST(GREATEST(COALESCE(p_limit, 50), 1), 200);
-  v_offset := GREATEST(COALESCE(p_page, 1) - 1, 0) * v_limit;
-
-  v_sort_col := CASE lower(trim(p_sort_by))
-    WHEN 'updated_at'  THEN 'sr.updated_at'
-    WHEN 'id'          THEN 'sr.id'
-    WHEN 'status'       THEN 'sr.status'
-    WHEN 'request_id'   THEN 'sr.request_id'
-    ELSE 'sr.created_at'
-  END;
-
-  v_sort_dir := CASE WHEN upper(trim(p_sort_order)) = 'ASC' THEN 'ASC' ELSE 'DESC' END;
-
-  v_sql := format($q$
-    SELECT
-      sr.id::INT,
-      sr.request_id::INT,
-      sr.service_id::INT,
-      sr.sub_service_id::INT,
-      svc.name::TEXT,
-      subsvc.sub_service_name::TEXT,
-      sr.status::TEXT,
-      sr.user_id::INT,
-      TRIM(COALESCE(u.employee_name, ''))::TEXT,
-      sr.workflow_execution_id::TEXT,
-      sr.created_at,
-      sr.updated_at,
-      COUNT(*) OVER()::BIGINT
-    FROM sla_requests sr
-    LEFT JOIN caa_services svc ON svc.id = sr.service_id
-    LEFT JOIN caa_sub_services subsvc ON subsvc.id = sr.sub_service_id
-    LEFT JOIN users u ON u.id = sr.user_id
-    WHERE sr.is_deleted = false
-      AND sr.user_id = %1$s
-      AND sr.status::TEXT = ANY($1)
-      AND ($2 IS NULL OR cardinality($2) = 0 OR sr.service_id = ANY($2))
-      AND ($3 IS NULL OR cardinality($3) = 0 OR sr.sub_service_id = ANY($3))
-      AND ($4 IS NULL OR sr.created_at::date >= $4)
-      AND ($5 IS NULL OR sr.created_at::date <= $5)
-      AND ($6 IS NULL OR trim($6) = '' OR CAST(sr.request_id AS TEXT) ILIKE '%%' || trim($6) || '%%')
-    ORDER BY %2$s %3$s
-    LIMIT %4$s OFFSET %5$s
-  $q$, p_user_id, v_sort_col, v_sort_dir, v_limit, v_offset);
-
-  RETURN QUERY EXECUTE v_sql
-    USING p_statuses, p_service_ids, p_sub_service_ids, p_from_date, p_to_date, p_search_text;
-END;
-$$;
-
--- ---------------------------------------------------------------------------
--- MY REQUESTS — full export (download)
--- ---------------------------------------------------------------------------
-CREATE OR REPLACE FUNCTION sp_sla_my_requests_download(
-  p_user_id           INT,
-  p_service_ids       INT[]    DEFAULT NULL,
-  p_sub_service_ids   INT[]    DEFAULT NULL,
-  p_statuses          TEXT[]   DEFAULT ARRAY['Pending','In Progress','Approved','Rejected'],
-  p_from_date         DATE     DEFAULT NULL,
-  p_to_date           DATE     DEFAULT NULL,
-  p_search_text       TEXT     DEFAULT NULL,
-  p_sort_by           TEXT     DEFAULT 'created_at',
-  p_sort_order        TEXT     DEFAULT 'DESC'
-)
-RETURNS TABLE (
-  sla_request_id        INT,
-  request_id            INT,
-  service_id            INT,
-  sub_service_id        INT,
-  service_name          TEXT,
-  sub_service_name      TEXT,
-  status                TEXT,
-  user_id               INT,
-  user_name             TEXT,
-  workflow_execution_id TEXT,
-  created_at            TIMESTAMPTZ,
-  updated_at            TIMESTAMPTZ
-)
-LANGUAGE plpgsql
-STABLE
-AS $$
-DECLARE
-  v_sort_col TEXT;
-  v_sort_dir TEXT;
-  v_sql      TEXT;
-BEGIN
-  v_sort_col := CASE lower(trim(p_sort_by))
-    WHEN 'updated_at'  THEN 'sr.updated_at'
-    WHEN 'id'          THEN 'sr.id'
-    WHEN 'status'       THEN 'sr.status'
-    WHEN 'request_id'   THEN 'sr.request_id'
-    ELSE 'sr.created_at'
-  END;
-  v_sort_dir := CASE WHEN upper(trim(p_sort_order)) = 'ASC' THEN 'ASC' ELSE 'DESC' END;
-
-  v_sql := format($q$
-    SELECT
-      sr.id::INT,
-      sr.request_id::INT,
-      sr.service_id::INT,
-      sr.sub_service_id::INT,
-      svc.name::TEXT,
-      subsvc.sub_service_name::TEXT,
-      sr.status::TEXT,
-      sr.user_id::INT,
-      TRIM(COALESCE(u.employee_name, ''))::TEXT,
-      sr.workflow_execution_id::TEXT,
-      sr.created_at,
-      sr.updated_at
-    FROM sla_requests sr
-    LEFT JOIN caa_services svc ON svc.id = sr.service_id
-    LEFT JOIN caa_sub_services subsvc ON subsvc.id = sr.sub_service_id
-    LEFT JOIN users u ON u.id = sr.user_id
-    WHERE sr.is_deleted = false
-      AND sr.user_id = %1$s
-      AND sr.status::TEXT = ANY($1)
-      AND ($2 IS NULL OR cardinality($2) = 0 OR sr.service_id = ANY($2))
-      AND ($3 IS NULL OR cardinality($3) = 0 OR sr.sub_service_id = ANY($3))
-      AND ($4 IS NULL OR sr.created_at::date >= $4)
-      AND ($5 IS NULL OR sr.created_at::date <= $5)
-      AND ($6 IS NULL OR trim($6) = '' OR CAST(sr.request_id AS TEXT) ILIKE '%%' || trim($6) || '%%')
-    ORDER BY %2$s %3$s
-  $q$, p_user_id, v_sort_col, v_sort_dir);
-
-  RETURN QUERY EXECUTE v_sql
-    USING p_statuses, p_service_ids, p_sub_service_ids, p_from_date, p_to_date, p_search_text;
-END;
-$$;
-
--- ---------------------------------------------------------------------------
--- APPROVALS — paginated view
--- ---------------------------------------------------------------------------
-DROP FUNCTION IF EXISTS sp_sla_approvals_view(
-  INT,
-  INT[],
-  INT[],
-  TEXT[],
-  TEXT[],
-  DATE,
-  DATE,
-  TEXT,
-  INT,
-  INT,
-  TEXT,
-  TEXT
-);
-CREATE OR REPLACE FUNCTION sp_sla_approvals_view(
-  p_approver_user_id    INT,
-  p_service_ids         INT[]    DEFAULT NULL,
-  p_sub_service_ids     INT[]    DEFAULT NULL,
-  p_request_statuses    TEXT[]   DEFAULT ARRAY['Pending','In Progress','Approved','Rejected'],
-  p_approval_statuses   TEXT[]   DEFAULT ARRAY['In Progress','Approved','Rejected'],
-  p_from_date           DATE     DEFAULT NULL,
-  p_to_date             DATE     DEFAULT NULL,
-  p_search_text         TEXT     DEFAULT NULL,
-  p_page                INT      DEFAULT 1,
-  p_limit               INT      DEFAULT 50,
-  p_sort_by             TEXT     DEFAULT 'created_at',
-  p_sort_order          TEXT     DEFAULT 'DESC'
-)
-RETURNS TABLE (
-  sla_approval_id       INT,
-  source_approval_id    INT,
-  request_id            INT,
-  service_id            INT,
-  sub_service_id        INT,
-  service_name          TEXT,
-  sub_service_name      TEXT,
-  department_id         INT,
-  department_name       TEXT,
-  section_id            INT,
-  section_name          TEXT,
-  role_id               INT,
-  role_name             TEXT,
-  approval_status       TEXT,
-  request_status        TEXT,
-  level                 INT,
-  approver_user_id      INT,
-  approver_user_name    TEXT,
-  delegate_user_id      INT,
-  delegate_user_name    TEXT,
-  approved_by           INT,
-  approved_by_name      TEXT,
-  comment               TEXT,
-  created_at            TIMESTAMPTZ,
-  updated_at            TIMESTAMPTZ,
-  total_count           BIGINT
-)
-LANGUAGE plpgsql
-STABLE
-AS $$
-DECLARE
-  v_offset   INT;
-  v_limit    INT;
-  v_sort_col TEXT;
-  v_sort_dir TEXT;
-  v_match    TEXT;
-  v_sql      TEXT;
-BEGIN
-  v_limit  := LEAST(GREATEST(COALESCE(p_limit, 50), 1), 200);
-  v_offset := GREATEST(COALESCE(p_page, 1) - 1, 0) * v_limit;
-  v_match  := sla_approval_matches_user('sa', p_approver_user_id);
-
-  v_sort_col := CASE lower(trim(p_sort_by))
-    WHEN 'updated_at'      THEN 'sa.updated_at'
-    WHEN 'id'              THEN 'sa.id'
-    WHEN 'approval_status' THEN 'sa.approval_status'
-    WHEN 'level'           THEN 'sa.level'
-    WHEN 'request_id'      THEN 'sa.request_id'
-    ELSE 'sa.created_at'
-  END;
-  v_sort_dir := CASE WHEN upper(trim(p_sort_order)) = 'ASC' THEN 'ASC' ELSE 'DESC' END;
-
-  v_sql := format($q$
-    SELECT
-      sa.id::INT,
-      sa.source_approval_id::INT,
-      sa.request_id::INT,
-      sa.service_id::INT,
-      sa.sub_service_id::INT,
-      svc.name::TEXT,
-      subsvc.sub_service_name::TEXT,
-      sa.department_id::INT,
-      TRIM(COALESCE(dept.department_name, ''))::TEXT,
-      sa.section_id::INT,
-      TRIM(COALESCE(sec.section_name, ''))::TEXT,
-      sa.approver_role_id::INT,
-      TRIM(COALESCE(r.name, ''))::TEXT,
-      sa.approval_status::TEXT,
-      sr.status::TEXT,
-      sa.level::INT,
-      sa.approver_user_id::INT,
-      TRIM(COALESCE(au.employee_name, ''))::TEXT,
-      sa.delegate_user_id::INT,
-      TRIM(COALESCE(du.employee_name, ''))::TEXT,
-      sa.approved_by::INT,
-      TRIM(COALESCE(ab.employee_name, ''))::TEXT,
-      sa.comment::TEXT,
-      sa.created_at,
-      sa.updated_at,
-      COUNT(*) OVER()::BIGINT
-    FROM sla_approval sa
-    INNER JOIN sla_requests sr
-      ON sr.request_id = sa.request_id AND sr.is_deleted = false
-    LEFT JOIN caa_services svc ON svc.id = sa.service_id
-    LEFT JOIN caa_sub_services subsvc ON subsvc.id = sa.sub_service_id
-    LEFT JOIN departments dept ON dept.id = sa.department_id AND COALESCE(dept.is_deleted, false) = false
-    LEFT JOIN sections sec ON sec.id = sa.section_id AND COALESCE(sec.is_deleted, false) = false
-    LEFT JOIN role r ON r.id = sa.approver_role_id AND COALESCE(r.is_deleted, false) = false
-    LEFT JOIN users au ON au.id = sa.approver_user_id
-    LEFT JOIN users du ON du.id = sa.delegate_user_id
-    LEFT JOIN users ab ON ab.id = sa.approved_by
-    WHERE sa.is_deleted = false
-      AND sr.user_id != %1$s
-      AND (sa.service_id = sr.service_id OR sa.service_id IS NULL)
-      AND (sa.sub_service_id = sr.sub_service_id OR sa.sub_service_id IS NULL)
-      AND %2$s
-      AND (sa.approval_status = ANY($1) OR sa.approval_status IS NULL)
-      AND sr.status::TEXT = ANY($2)
-      AND ($3 IS NULL OR cardinality($3) = 0 OR sr.service_id = ANY($3))
-      AND ($4 IS NULL OR cardinality($4) = 0 OR sr.sub_service_id = ANY($4))
-      AND ($5 IS NULL OR sr.created_at::date >= $5)
-      AND ($6 IS NULL OR sr.created_at::date <= $6)
-      AND ($7 IS NULL OR trim($7) = '' OR CAST(sr.request_id AS TEXT) ILIKE '%%' || trim($7) || '%%')
-    ORDER BY %3$s %4$s, sa.id DESC
-    LIMIT %5$s OFFSET %6$s
-  $q$, p_approver_user_id, v_match, v_sort_col, v_sort_dir, v_limit, v_offset);
-
-  RETURN QUERY EXECUTE v_sql
-    USING p_approval_statuses, p_request_statuses, p_service_ids, p_sub_service_ids,
-          p_from_date, p_to_date, p_search_text;
-END;
-$$;
-
--- ---------------------------------------------------------------------------
--- APPROVALS — full export (download)
--- ---------------------------------------------------------------------------
-CREATE OR REPLACE FUNCTION sp_sla_approvals_download(
-  p_approver_user_id    INT,
-  p_service_ids         INT[]    DEFAULT NULL,
-  p_sub_service_ids     INT[]    DEFAULT NULL,
-  p_request_statuses    TEXT[]   DEFAULT ARRAY['Pending','In Progress','Approved','Rejected'],
-  p_approval_statuses   TEXT[]   DEFAULT ARRAY['In Progress','Approved','Rejected'],
-  p_from_date           DATE     DEFAULT NULL,
-  p_to_date             DATE     DEFAULT NULL,
-  p_search_text         TEXT     DEFAULT NULL,
-  p_sort_by             TEXT     DEFAULT 'created_at',
-  p_sort_order          TEXT     DEFAULT 'DESC'
-)
-RETURNS TABLE (
-  sla_approval_id       INT,
-  source_approval_id    INT,
-  request_id            INT,
-  service_id            INT,
-  sub_service_id        INT,
-  service_name          TEXT,
-  sub_service_name      TEXT,
-  approval_status       TEXT,
-  request_status        TEXT,
-  level                 INT,
-  approver_user_id      INT,
-  approver_user_name    TEXT,
-  delegate_user_id      INT,
-  delegate_user_name    TEXT,
-  approved_by           INT,
-  approved_by_name      TEXT,
-  comment               TEXT,
-  created_at            TIMESTAMPTZ,
-  updated_at            TIMESTAMPTZ
-)
-LANGUAGE plpgsql
-STABLE
-AS $$
-DECLARE
-  v_sort_col TEXT;
-  v_sort_dir TEXT;
-  v_match    TEXT;
-  v_sql      TEXT;
-BEGIN
-  v_match := sla_approval_matches_user('sa', p_approver_user_id);
-
-  v_sort_col := CASE lower(trim(p_sort_by))
-    WHEN 'updated_at'      THEN 'sa.updated_at'
-    WHEN 'id'              THEN 'sa.id'
-    WHEN 'approval_status' THEN 'sa.approval_status'
-    WHEN 'level'           THEN 'sa.level'
-    WHEN 'request_id'      THEN 'sa.request_id'
-    ELSE 'sa.created_at'
-  END;
-  v_sort_dir := CASE WHEN upper(trim(p_sort_order)) = 'ASC' THEN 'ASC' ELSE 'DESC' END;
-
-  v_sql := format($q$
-    SELECT
-      sa.id::INT,
-      sa.source_approval_id::INT,
-      sa.request_id::INT,
-      sa.service_id::INT,
-      sa.sub_service_id::INT,
-      svc.name::TEXT,
-      subsvc.sub_service_name::TEXT,
-      sa.approval_status::TEXT,
-      sr.status::TEXT,
-      sa.level::INT,
-      sa.approver_user_id::INT,
-      TRIM(COALESCE(au.employee_name, ''))::TEXT,
-      sa.delegate_user_id::INT,
-      TRIM(COALESCE(du.employee_name, ''))::TEXT,
-      sa.approved_by::INT,
-      TRIM(COALESCE(ab.employee_name, ''))::TEXT,
-      sa.comment::TEXT,
-      sa.created_at,
-      sa.updated_at
-    FROM sla_approval sa
-    INNER JOIN sla_requests sr
-      ON sr.request_id = sa.request_id AND sr.is_deleted = false
-    LEFT JOIN caa_services svc ON svc.id = sa.service_id
-    LEFT JOIN caa_sub_services subsvc ON subsvc.id = sa.sub_service_id
-    LEFT JOIN users au ON au.id = sa.approver_user_id
-    LEFT JOIN users du ON du.id = sa.delegate_user_id
-    LEFT JOIN users ab ON ab.id = sa.approved_by
-    WHERE sa.is_deleted = false
-      AND sr.user_id != %1$s
-      AND (sa.service_id = sr.service_id OR sa.service_id IS NULL)
-      AND (sa.sub_service_id = sr.sub_service_id OR sa.sub_service_id IS NULL)
-      AND %2$s
-      AND (sa.approval_status = ANY($1) OR sa.approval_status IS NULL)
-      AND sr.status::TEXT = ANY($2)
-      AND ($3 IS NULL OR cardinality($3) = 0 OR sr.service_id = ANY($3))
-      AND ($4 IS NULL OR cardinality($4) = 0 OR sr.sub_service_id = ANY($4))
-      AND ($5 IS NULL OR sr.created_at::date >= $5)
-      AND ($6 IS NULL OR sr.created_at::date <= $6)
-      AND ($7 IS NULL OR trim($7) = '' OR CAST(sr.request_id AS TEXT) ILIKE '%%' || trim($7) || '%%')
-    ORDER BY %3$s %4$s, sa.id DESC
-  $q$, p_approver_user_id, v_match, v_sort_col, v_sort_dir);
-
-  RETURN QUERY EXECUTE v_sql
-    USING p_approval_statuses, p_request_statuses, p_service_ids, p_sub_service_ids,
-          p_from_date, p_to_date, p_search_text;
-END;
-$$;
-
--- ---------------------------------------------------------------------------
--- Helpers: Excel export (my requests)
--- ---------------------------------------------------------------------------
-CREATE OR REPLACE FUNCTION sla_excel_header_label(p_key TEXT)
-RETURNS TEXT
-LANGUAGE sql
-IMMUTABLE
-AS $$
-  SELECT trim(
-    initcap(
-      regexp_replace(
-        regexp_replace(COALESCE(p_key, ''), '[_-]+', ' ', 'g'),
-        '\s+',
-        ' ',
-        'g'
-      )
-    )
-  );
-$$;
-
-CREATE OR REPLACE FUNCTION sla_request_field_cell(p_fields JSONB, p_key TEXT)
-RETURNS TEXT
-LANGUAGE sql
-IMMUTABLE
-AS $$
-  SELECT CASE
-    WHEN p_fields IS NULL OR NOT (p_fields ? p_key) THEN NULL
-    WHEN jsonb_typeof(p_fields -> p_key) IN ('object', 'array') THEN (p_fields -> p_key)::TEXT
-    ELSE p_fields ->> p_key
-  END;
-$$;
-
-CREATE OR REPLACE FUNCTION sla_excel_sheet_name(p_sub_service_name TEXT)
-RETURNS TEXT
-LANGUAGE sql
-IMMUTABLE
-AS $$
-  SELECT LEFT(
-    CASE
-      WHEN COALESCE(trim(p_sub_service_name), '') = '' THEN 'Requests'
-      ELSE trim(p_sub_service_name) || ' Requests'
-    END,
-    31
-  );
-$$;
-
-DROP FUNCTION IF EXISTS sla_excel_approvals_sheet_name(TEXT);
-
-CREATE OR REPLACE FUNCTION sla_excel_approvals_sheet_name(p_sub_service_name TEXT)
-RETURNS TEXT
-LANGUAGE sql
-IMMUTABLE
-AS $$
-  SELECT LEFT(
-    CASE
-      WHEN COALESCE(trim(p_sub_service_name), '') = '' THEN 'Approvals'
-      ELSE trim(p_sub_service_name) || ' Approvals'
-    END,
-    31
-  );
-$$;
-
--- ---------------------------------------------------------------------------
--- MY REQUESTS — Approvals sheet (vw_sla_approvals joined to filtered my-requests)
--- p_user_scope_sql: e.g. 'v.user_id = 5' or 'TRUE' (admin all users)
--- ---------------------------------------------------------------------------
-DROP FUNCTION IF EXISTS sla_my_requests_approvals_excel_sheet(TEXT, TEXT[], INT[], INT[], DATE, DATE, TEXT, INT);
-
-CREATE OR REPLACE FUNCTION sla_my_requests_approvals_excel_sheet(
-  p_user_scope_sql      TEXT,
-  p_statuses            TEXT[],
-  p_service_ids           INT[],
-  p_sub_service_ids       INT[],
-  p_from_date             DATE,
-  p_to_date               DATE,
-  p_search_text           TEXT,
-  p_start_sheet_order     INT
-)
-RETURNS TABLE (
-  sheet_order         INT,
-  sub_service_id      INT,
-  sub_service_name    TEXT,
-  sheet_name          TEXT,
-  headers             JSONB,
-  rows                JSONB
-)
-LANGUAGE plpgsql
-STABLE
-AS $$
-DECLARE
-  v_sub               RECORD;
-  v_approval          RECORD;
-  v_sheet_order       INT;
-  v_sheet_label       TEXT;
-  v_headers_labels    TEXT[] := ARRAY[
-    'Request ID', 'Service ID', 'Service Name', 'Sub Service ID', 'Sub Service Name',
-    'SLA Approval ID', 'Source Approval ID', 'Level', 'Approval Status', 'Request Status',
-    'Approval Role ID', 'Approval Role Name', 'Approval Department ID', 'Approval Department Name',
-    'Approval Section ID', 'Approval Section Name',
-    'Approver User ID', 'Approver User Name', 'Delegate User ID', 'Delegate User Name',
-    'Approved By ID', 'Approved By Name', 'Comment', 'Created At', 'Updated At'
-  ];
-  v_cells             TEXT[];
-  v_all_rows          JSONB;
-BEGIN
-  v_sheet_order := p_start_sheet_order;
-
-  FOR v_sub IN
-    EXECUTE format($q$
-      SELECT DISTINCT
-        COALESCE(sr.sub_service_id, 0) AS sub_service_id_num,
-        COALESCE(NULLIF(trim(subsvc.sub_service_name), ''), NULLIF(trim(v.sub_service_name), ''), 'Uncategorized') AS sub_service_name
-      FROM vw_sla_my_requests v
-      INNER JOIN sla_requests sr ON sr.id = v.sla_request_id AND COALESCE(sr.is_deleted, false) = false
-      LEFT JOIN caa_sub_services subsvc ON subsvc.id = sr.sub_service_id
-      WHERE %s
-        AND v.status = ANY($1)
-        AND ($2 IS NULL OR cardinality($2) = 0 OR sr.service_id = ANY($2))
-        AND ($3 IS NULL OR cardinality($3) = 0 OR sr.sub_service_id = ANY($3))
-        AND ($4 IS NULL OR v.created_at::date >= $4)
-        AND ($5 IS NULL OR v.created_at::date <= $5)
-        AND ($6 IS NULL OR trim($6) = '' OR CAST(v.request_id AS TEXT) ILIKE '%%' || trim($6) || '%%')
-      ORDER BY sub_service_name ASC
-    $q$, p_user_scope_sql)
-    USING p_statuses, p_service_ids, p_sub_service_ids, p_from_date, p_to_date, p_search_text
-  LOOP
-    v_sheet_order := v_sheet_order + 1;
-    v_sheet_label := sla_excel_approvals_sheet_name(v_sub.sub_service_name);
-    v_all_rows := '[]'::jsonb;
-
-    FOR v_approval IN
-      EXECUTE format($q$
-        SELECT
-          va.request_id,
-          sr.service_id,
-          va.service_name,
-          sr.sub_service_id,
-          va.sub_service_name,
-          va.sla_approval_id,
-          va.source_approval_id,
-          va.level,
-          va.approval_status,
-          va.request_status,
-          va.approval_role_id,
-          va.approval_role_name,
-          va.approval_department_id,
-          va.approval_department_name,
-          va.approval_section_id,
-          va.approval_section_name,
-          va.approver_user_id,
-          va.approver_user_name,
-          va.delegate_user_id,
-          va.delegate_user_name,
-          va.approved_by,
-          va.approved_by_name,
-          va.comment,
-          va.created_at,
-          va.updated_at
-        FROM vw_sla_my_requests v
-        INNER JOIN sla_requests sr
-          ON sr.id = v.sla_request_id AND COALESCE(sr.is_deleted, false) = false
-        INNER JOIN vw_sla_approvals va
-          ON va.request_id = v.request_id
-          AND (va.service_id = sr.service_id OR va.service_id IS NULL)
-          AND (va.sub_service_id = sr.sub_service_id OR va.sub_service_id IS NULL)
-        WHERE %s
-          AND v.status = ANY($1)
-          AND ($2 IS NULL OR cardinality($2) = 0 OR sr.service_id = ANY($2))
-          AND ($3 IS NULL OR cardinality($3) = 0 OR sr.sub_service_id = ANY($3))
-          AND ($4 IS NULL OR v.created_at::date >= $4)
-          AND ($5 IS NULL OR v.created_at::date <= $5)
-          AND ($6 IS NULL OR trim($6) = '' OR CAST(v.request_id AS TEXT) ILIKE '%%' || trim($6) || '%%')
-          AND COALESCE(sr.sub_service_id, 0) = %2$s
-        ORDER BY va.request_id ASC, va.level ASC NULLS LAST, va.sla_approval_id ASC
-      $q$, p_user_scope_sql, v_sub.sub_service_id_num)
-      USING p_statuses, p_service_ids, p_sub_service_ids, p_from_date, p_to_date, p_search_text
-    LOOP
-      v_cells := ARRAY[
-        COALESCE(v_approval.request_id::TEXT, ''),
-        COALESCE(v_approval.service_id::TEXT, ''),
-        COALESCE(v_approval.service_name, ''),
-        COALESCE(v_approval.sub_service_id::TEXT, ''),
-        COALESCE(v_approval.sub_service_name, ''),
-        COALESCE(v_approval.sla_approval_id::TEXT, ''),
-        COALESCE(v_approval.source_approval_id::TEXT, ''),
-        COALESCE(v_approval.level::TEXT, ''),
-        COALESCE(v_approval.approval_status, ''),
-        COALESCE(v_approval.request_status, ''),
-        COALESCE(v_approval.approval_role_id::TEXT, ''),
-        COALESCE(v_approval.approval_role_name, ''),
-        COALESCE(v_approval.approval_department_id::TEXT, ''),
-        COALESCE(v_approval.approval_department_name, ''),
-        COALESCE(v_approval.approval_section_id::TEXT, ''),
-        COALESCE(v_approval.approval_section_name, ''),
-        COALESCE(v_approval.approver_user_id::TEXT, ''),
-        COALESCE(v_approval.approver_user_name, ''),
-        COALESCE(v_approval.delegate_user_id::TEXT, ''),
-        COALESCE(v_approval.delegate_user_name, ''),
-        COALESCE(v_approval.approved_by::TEXT, ''),
-        COALESCE(v_approval.approved_by_name, ''),
-        COALESCE(v_approval.comment, ''),
-        COALESCE(to_char(v_approval.created_at AT TIME ZONE 'UTC', 'YYYY-MM-DD HH24:MI:SS'), ''),
-        COALESCE(to_char(v_approval.updated_at AT TIME ZONE 'UTC', 'YYYY-MM-DD HH24:MI:SS'), '')
-      ];
-      v_all_rows := v_all_rows || jsonb_build_array(to_jsonb(v_cells));
-    END LOOP;
-
-    sheet_order      := v_sheet_order;
-    sub_service_id   := NULLIF(v_sub.sub_service_id_num, 0);
-    sub_service_name := v_sub.sub_service_name;
-    sheet_name       := v_sheet_label;
-    headers          := to_jsonb(v_headers_labels);
-    rows             := v_all_rows;
-    RETURN NEXT;
-  END LOOP;
-END;
-$$;
-
--- ---------------------------------------------------------------------------
--- MY REQUESTS — Excel workbook payload (one result row per sub-service sheet)
--- Uses vw_sla_my_requests; flattening and dynamic columns are built in the database.
--- ---------------------------------------------------------------------------
-CREATE OR REPLACE FUNCTION sp_sla_my_requests_excel_export(
-  p_user_id           INT,
-  p_service_ids       INT[]    DEFAULT NULL,
-  p_sub_service_ids   INT[]    DEFAULT NULL,
-  p_statuses          TEXT[]   DEFAULT ARRAY['Pending','In Progress','Approved','Rejected'],
-  p_from_date         DATE     DEFAULT NULL,
-  p_to_date           DATE     DEFAULT NULL,
-  p_search_text       TEXT     DEFAULT NULL,
-  p_sort_by           TEXT     DEFAULT 'created_at',
-  p_sort_order        TEXT     DEFAULT 'DESC'
-)
-RETURNS TABLE (
-  sheet_order         INT,
-  sub_service_id      INT,
-  sub_service_name    TEXT,
-  sheet_name          TEXT,
-  headers             JSONB,
-  rows                JSONB
-)
-LANGUAGE plpgsql
-STABLE
-AS $$
-DECLARE
-  v_sort_col          TEXT;
-  v_sort_dir          TEXT;
-  v_sub               RECORD;
-  v_row               RECORD;
-  v_dyn_keys          TEXT[];
-  v_dyn_labels        TEXT[];
-  v_common_labels     TEXT[] := ARRAY[
-    'SLA Request ID', 'Request ID', 'User', 'Status', 'Created At',
-    'Created By', 'Department', 'Section'
-  ];
-  v_headers_labels    TEXT[];
-  v_headers_json      JSONB;
-  v_cells             TEXT[];
-  v_all_rows          JSONB;
-  v_k                 TEXT;
-  v_sheet_order       INT := 0;
-BEGIN
-  v_sort_col := CASE lower(trim(p_sort_by))
-    WHEN 'updated_at'  THEN 'v.created_at'
-    WHEN 'id'          THEN 'v.sla_request_id'
-    WHEN 'status'       THEN 'v.status'
-    WHEN 'request_id'   THEN 'v.request_id'
-    ELSE 'v.created_at'
-  END;
-  v_sort_dir := CASE WHEN upper(trim(p_sort_order)) = 'ASC' THEN 'ASC' ELSE 'DESC' END;
-
-  FOR v_sub IN
-    EXECUTE format($q$
-      SELECT DISTINCT
-        COALESCE(sr.sub_service_id, 0) AS sub_service_id_num,
-        COALESCE(NULLIF(trim(subsvc.sub_service_name), ''), NULLIF(trim(v.sub_service_name), ''), 'Uncategorized') AS sub_service_name
-      FROM vw_sla_my_requests v
-      INNER JOIN sla_requests sr ON sr.id = v.sla_request_id AND COALESCE(sr.is_deleted, false) = false
-      LEFT JOIN caa_sub_services subsvc ON subsvc.id = sr.sub_service_id
-      WHERE v.user_id = %1$s
-        AND v.status = ANY($1)
-        AND ($2 IS NULL OR cardinality($2) = 0 OR sr.service_id = ANY($2))
-        AND ($3 IS NULL OR cardinality($3) = 0 OR sr.sub_service_id = ANY($3))
-        AND ($4 IS NULL OR v.created_at::date >= $4)
-        AND ($5 IS NULL OR v.created_at::date <= $5)
-        AND ($6 IS NULL OR trim($6) = '' OR CAST(v.request_id AS TEXT) ILIKE '%%' || trim($6) || '%%')
-      ORDER BY sub_service_name ASC
-    $q$, p_user_id)
-    USING p_statuses, p_service_ids, p_sub_service_ids, p_from_date, p_to_date, p_search_text
-  LOOP
-    v_sheet_order := v_sheet_order + 1;
-
-    SELECT COALESCE(array_agg(DISTINCT keys.k ORDER BY keys.k), ARRAY[]::TEXT[])
-    INTO v_dyn_keys
-    FROM vw_sla_my_requests v
-    INNER JOIN sla_requests sr ON sr.id = v.sla_request_id AND COALESCE(sr.is_deleted, false) = false
-    CROSS JOIN LATERAL jsonb_object_keys(COALESCE(v.request_fields, '{}'::jsonb)) AS keys(k)
-    WHERE v.user_id = p_user_id
-      AND v.status = ANY(p_statuses)
-      AND (p_service_ids IS NULL OR cardinality(p_service_ids) = 0 OR sr.service_id = ANY(p_service_ids))
-      AND (p_sub_service_ids IS NULL OR cardinality(p_sub_service_ids) = 0 OR sr.sub_service_id = ANY(p_sub_service_ids))
-      AND (p_from_date IS NULL OR v.created_at::date >= p_from_date)
-      AND (p_to_date IS NULL OR v.created_at::date <= p_to_date)
-      AND (p_search_text IS NULL OR trim(p_search_text) = '' OR CAST(v.request_id AS TEXT) ILIKE '%' || trim(p_search_text) || '%')
-      AND COALESCE(sr.sub_service_id, 0) = v_sub.sub_service_id_num;
-
-    v_dyn_labels := ARRAY[]::TEXT[];
-    IF v_dyn_keys IS NOT NULL THEN
-      FOREACH v_k IN ARRAY v_dyn_keys
-      LOOP
-        v_dyn_labels := array_append(v_dyn_labels, sla_excel_header_label(v_k));
-      END LOOP;
-    END IF;
-
-    v_headers_labels := ARRAY(
-      SELECT sla_excel_header_label(lbl)
-      FROM unnest(v_common_labels || COALESCE(v_dyn_labels, ARRAY[]::TEXT[])) AS u(lbl)
-    );
-    v_headers_json := to_jsonb(v_headers_labels);
-    v_all_rows := '[]'::jsonb;
-
-    FOR v_row IN
-      EXECUTE format($q$
-        SELECT
-          v.sla_request_id,
-          v.request_id,
-          v.status,
-          v.created_at,
-          v.created_by,
-          v.req_user_department_id,
-          v.req_user_section_id,
-          v.request_fields,
-          TRIM(COALESCE(u.employee_name, '')) AS user_name
-        FROM vw_sla_my_requests v
-        INNER JOIN sla_requests sr ON sr.id = v.sla_request_id AND COALESCE(sr.is_deleted, false) = false
-        LEFT JOIN users u ON u.id = v.user_id AND COALESCE(u.is_deleted, false) = false
-        WHERE v.user_id = %1$s
-          AND v.status = ANY($1)
-          AND ($2 IS NULL OR cardinality($2) = 0 OR sr.service_id = ANY($2))
-          AND ($3 IS NULL OR cardinality($3) = 0 OR sr.sub_service_id = ANY($3))
-          AND ($4 IS NULL OR v.created_at::date >= $4)
-          AND ($5 IS NULL OR v.created_at::date <= $5)
-          AND ($6 IS NULL OR trim($6) = '' OR CAST(v.request_id AS TEXT) ILIKE '%%' || trim($6) || '%%')
-          AND COALESCE(sr.sub_service_id, 0) = %2$s
-        ORDER BY %3$s %4$s, v.sla_request_id ASC
-      $q$, p_user_id, v_sub.sub_service_id_num, v_sort_col, v_sort_dir)
-      USING p_statuses, p_service_ids, p_sub_service_ids, p_from_date, p_to_date, p_search_text
-    LOOP
-      v_cells := ARRAY[
-        COALESCE(v_row.sla_request_id::TEXT, ''),
-        COALESCE(v_row.request_id::TEXT, ''),
-        COALESCE(v_row.user_name, ''),
-        COALESCE(v_row.status, ''),
-        COALESCE(to_char(v_row.created_at AT TIME ZONE 'UTC', 'YYYY-MM-DD HH24:MI:SS'), ''),
-        COALESCE(v_row.created_by, ''),
-        COALESCE(v_row.req_user_department_id, ''),
-        COALESCE(v_row.req_user_section_id, '')
-      ];
-
-      IF v_dyn_keys IS NOT NULL THEN
-        FOREACH v_k IN ARRAY v_dyn_keys
-        LOOP
-          v_cells := array_append(v_cells, COALESCE(sla_request_field_cell(v_row.request_fields, v_k), ''));
-        END LOOP;
-      END IF;
-
-      v_all_rows := v_all_rows || jsonb_build_array(to_jsonb(v_cells));
-    END LOOP;
-
-    sheet_order      := v_sheet_order;
-    sub_service_id   := NULLIF(v_sub.sub_service_id_num, 0);
-    sub_service_name := v_sub.sub_service_name;
-    sheet_name       := sla_excel_sheet_name(v_sub.sub_service_name);
-    headers          := v_headers_json;
-    rows             := v_all_rows;
-    RETURN NEXT;
-  END LOOP;
-
-  RETURN QUERY
-  SELECT *
-  FROM sla_my_requests_approvals_excel_sheet(
-    format('v.user_id = %s', p_user_id),
-    p_statuses,
-    p_service_ids,
-    p_sub_service_ids,
-    p_from_date,
-    p_to_date,
-    p_search_text,
-    v_sheet_order + 1
-  );
-
-  RETURN;
-END;
-$$;
+-- SLA Reports stored procedures (Reports_Service)
+-- Applied via: npm run sync:sla-sql (shared_models/scripts/sync-sla-reports-sql.js)
+-- Or: psql -U <user> -d <database> -f shared_models/sql/sla_reports_procedures.sql
+
+-- ---------------------------------------------------------------------------
+-- Helper: approver row matches user (same semantics as User_Service SLA dashboard)
+-- ---------------------------------------------------------------------------
+CREATE OR REPLACE FUNCTION sla_approval_matches_user(p_sa_alias TEXT, p_user_id INT)
+RETURNS TEXT
+LANGUAGE sql
+IMMUTABLE
+AS $$
+SELECT format('(
+  %1$s.approver_user_id = %2$s
+  OR %1$s.delegate_user_id = %2$s
+  OR (
+    %1$s.approver_user_id IS NULL
+    AND %1$s.delegate_user_id IS NULL
+    AND %1$s.approver_role_id IS NOT NULL
+    AND %1$s.department_id IS NOT NULL
+    AND EXISTS (
+      SELECT 1 FROM user_role ur
+      WHERE ur.user_id = %2$s
+        AND ur.role_id = %1$s.approver_role_id
+        AND ur.department_id = %1$s.department_id
+        AND (
+          %1$s.section_id IS NULL
+          OR (%1$s.section_id IS NOT NULL AND (ur.section_id = %1$s.section_id OR ur.section_id IS NULL))
+        )
+        AND ur.is_deleted = false AND ur.is_active = true
+    )
+  )
+  OR (
+    %1$s.approver_user_id IS NULL
+    AND %1$s.delegate_user_id IS NULL
+    AND %1$s.approver_role_id IS NULL
+    AND %1$s.department_id IS NOT NULL
+    AND %1$s.section_id IS NOT NULL
+    AND EXISTS (
+      SELECT 1 FROM users u
+      WHERE u.id = %2$s AND COALESCE(u.is_deleted, false) = false
+        AND u.department = %1$s.department_id AND u.section = %1$s.section_id
+    )
+  )
+  OR (
+    %1$s.approver_user_id IS NULL
+    AND %1$s.delegate_user_id IS NULL
+    AND %1$s.approver_role_id IS NULL
+    AND %1$s.department_id IS NOT NULL
+    AND %1$s.section_id IS NULL
+    AND EXISTS (
+      SELECT 1 FROM users u
+      WHERE u.id = %2$s AND COALESCE(u.is_deleted, false) = false
+        AND u.department = %1$s.department_id
+    )
+  )
+)', p_sa_alias, p_user_id);
+$$;
+
+-- ---------------------------------------------------------------------------
+-- MY REQUESTS — paginated view
+-- ---------------------------------------------------------------------------
+CREATE OR REPLACE FUNCTION sp_sla_my_requests_view(
+  p_user_id           INT,
+  p_service_ids       INT[]    DEFAULT NULL,
+  p_sub_service_ids   INT[]    DEFAULT NULL,
+  p_statuses          TEXT[]   DEFAULT ARRAY['Pending','In Progress','Approved','Rejected'],
+  p_from_date         DATE     DEFAULT NULL,
+  p_to_date           DATE     DEFAULT NULL,
+  p_search_text       TEXT     DEFAULT NULL,
+  p_page              INT      DEFAULT 1,
+  p_limit             INT      DEFAULT 50,
+  p_sort_by           TEXT     DEFAULT 'created_at',
+  p_sort_order        TEXT     DEFAULT 'DESC'
+)
+RETURNS TABLE (
+  sla_request_id        INT,
+  request_id            INT,
+  service_id            INT,
+  sub_service_id        INT,
+  service_name          TEXT,
+  sub_service_name      TEXT,
+  status                TEXT,
+  user_id               INT,
+  user_name             TEXT,
+  workflow_execution_id TEXT,
+  created_at            TIMESTAMPTZ,
+  updated_at            TIMESTAMPTZ,
+  total_count           BIGINT
+)
+LANGUAGE plpgsql
+STABLE
+AS $$
+DECLARE
+  v_offset   INT;
+  v_limit    INT;
+  v_sort_col TEXT;
+  v_sort_dir TEXT;
+  v_sql      TEXT;
+BEGIN
+  v_limit  := LEAST(GREATEST(COALESCE(p_limit, 50), 1), 200);
+  v_offset := GREATEST(COALESCE(p_page, 1) - 1, 0) * v_limit;
+
+  v_sort_col := CASE lower(trim(p_sort_by))
+    WHEN 'updated_at'  THEN 'sr.updated_at'
+    WHEN 'id'          THEN 'sr.id'
+    WHEN 'status'       THEN 'sr.status'
+    WHEN 'request_id'   THEN 'sr.request_id'
+    ELSE 'sr.created_at'
+  END;
+
+  v_sort_dir := CASE WHEN upper(trim(p_sort_order)) = 'ASC' THEN 'ASC' ELSE 'DESC' END;
+
+  v_sql := format($q$
+    SELECT
+      sr.id::INT,
+      sr.request_id::INT,
+      sr.service_id::INT,
+      sr.sub_service_id::INT,
+      svc.name::TEXT,
+      subsvc.sub_service_name::TEXT,
+      sr.status::TEXT,
+      sr.user_id::INT,
+      TRIM(COALESCE(u.employee_name, ''))::TEXT,
+      sr.workflow_execution_id::TEXT,
+      sr.created_at,
+      sr.updated_at,
+      COUNT(*) OVER()::BIGINT
+    FROM sla_requests sr
+    LEFT JOIN caa_services svc ON svc.id = sr.service_id
+    LEFT JOIN caa_sub_services subsvc ON subsvc.id = sr.sub_service_id
+    LEFT JOIN users u ON u.id = sr.user_id
+    WHERE sr.is_deleted = false
+      AND sr.user_id = %1$s
+      AND sr.status::TEXT = ANY($1)
+      AND ($2 IS NULL OR cardinality($2) = 0 OR sr.service_id = ANY($2))
+      AND ($3 IS NULL OR cardinality($3) = 0 OR sr.sub_service_id = ANY($3))
+      AND ($4 IS NULL OR sr.created_at::date >= $4)
+      AND ($5 IS NULL OR sr.created_at::date <= $5)
+      AND ($6 IS NULL OR trim($6) = '' OR CAST(sr.request_id AS TEXT) ILIKE '%%' || trim($6) || '%%')
+    ORDER BY %2$s %3$s
+    LIMIT %4$s OFFSET %5$s
+  $q$, p_user_id, v_sort_col, v_sort_dir, v_limit, v_offset);
+
+  RETURN QUERY EXECUTE v_sql
+    USING p_statuses, p_service_ids, p_sub_service_ids, p_from_date, p_to_date, p_search_text;
+END;
+$$;
+
+-- ---------------------------------------------------------------------------
+-- MY REQUESTS — full export (download)
+-- ---------------------------------------------------------------------------
+CREATE OR REPLACE FUNCTION sp_sla_my_requests_download(
+  p_user_id           INT,
+  p_service_ids       INT[]    DEFAULT NULL,
+  p_sub_service_ids   INT[]    DEFAULT NULL,
+  p_statuses          TEXT[]   DEFAULT ARRAY['Pending','In Progress','Approved','Rejected'],
+  p_from_date         DATE     DEFAULT NULL,
+  p_to_date           DATE     DEFAULT NULL,
+  p_search_text       TEXT     DEFAULT NULL,
+  p_sort_by           TEXT     DEFAULT 'created_at',
+  p_sort_order        TEXT     DEFAULT 'DESC'
+)
+RETURNS TABLE (
+  sla_request_id        INT,
+  request_id            INT,
+  service_id            INT,
+  sub_service_id        INT,
+  service_name          TEXT,
+  sub_service_name      TEXT,
+  status                TEXT,
+  user_id               INT,
+  user_name             TEXT,
+  workflow_execution_id TEXT,
+  created_at            TIMESTAMPTZ,
+  updated_at            TIMESTAMPTZ
+)
+LANGUAGE plpgsql
+STABLE
+AS $$
+DECLARE
+  v_sort_col TEXT;
+  v_sort_dir TEXT;
+  v_sql      TEXT;
+BEGIN
+  v_sort_col := CASE lower(trim(p_sort_by))
+    WHEN 'updated_at'  THEN 'sr.updated_at'
+    WHEN 'id'          THEN 'sr.id'
+    WHEN 'status'       THEN 'sr.status'
+    WHEN 'request_id'   THEN 'sr.request_id'
+    ELSE 'sr.created_at'
+  END;
+  v_sort_dir := CASE WHEN upper(trim(p_sort_order)) = 'ASC' THEN 'ASC' ELSE 'DESC' END;
+
+  v_sql := format($q$
+    SELECT
+      sr.id::INT,
+      sr.request_id::INT,
+      sr.service_id::INT,
+      sr.sub_service_id::INT,
+      svc.name::TEXT,
+      subsvc.sub_service_name::TEXT,
+      sr.status::TEXT,
+      sr.user_id::INT,
+      TRIM(COALESCE(u.employee_name, ''))::TEXT,
+      sr.workflow_execution_id::TEXT,
+      sr.created_at,
+      sr.updated_at
+    FROM sla_requests sr
+    LEFT JOIN caa_services svc ON svc.id = sr.service_id
+    LEFT JOIN caa_sub_services subsvc ON subsvc.id = sr.sub_service_id
+    LEFT JOIN users u ON u.id = sr.user_id
+    WHERE sr.is_deleted = false
+      AND sr.user_id = %1$s
+      AND sr.status::TEXT = ANY($1)
+      AND ($2 IS NULL OR cardinality($2) = 0 OR sr.service_id = ANY($2))
+      AND ($3 IS NULL OR cardinality($3) = 0 OR sr.sub_service_id = ANY($3))
+      AND ($4 IS NULL OR sr.created_at::date >= $4)
+      AND ($5 IS NULL OR sr.created_at::date <= $5)
+      AND ($6 IS NULL OR trim($6) = '' OR CAST(sr.request_id AS TEXT) ILIKE '%%' || trim($6) || '%%')
+    ORDER BY %2$s %3$s
+  $q$, p_user_id, v_sort_col, v_sort_dir);
+
+  RETURN QUERY EXECUTE v_sql
+    USING p_statuses, p_service_ids, p_sub_service_ids, p_from_date, p_to_date, p_search_text;
+END;
+$$;
+
+-- ---------------------------------------------------------------------------
+-- APPROVALS — paginated view
+-- ---------------------------------------------------------------------------
+DROP FUNCTION IF EXISTS sp_sla_approvals_view(
+  INT,
+  INT[],
+  INT[],
+  TEXT[],
+  TEXT[],
+  DATE,
+  DATE,
+  TEXT,
+  INT,
+  INT,
+  TEXT,
+  TEXT
+);
+CREATE OR REPLACE FUNCTION sp_sla_approvals_view(
+  p_approver_user_id    INT,
+  p_service_ids         INT[]    DEFAULT NULL,
+  p_sub_service_ids     INT[]    DEFAULT NULL,
+  p_request_statuses    TEXT[]   DEFAULT ARRAY['Pending','In Progress','Approved','Rejected'],
+  p_approval_statuses   TEXT[]   DEFAULT ARRAY['In Progress','Approved','Rejected'],
+  p_from_date           DATE     DEFAULT NULL,
+  p_to_date             DATE     DEFAULT NULL,
+  p_search_text         TEXT     DEFAULT NULL,
+  p_page                INT      DEFAULT 1,
+  p_limit               INT      DEFAULT 50,
+  p_sort_by             TEXT     DEFAULT 'created_at',
+  p_sort_order          TEXT     DEFAULT 'DESC'
+)
+RETURNS TABLE (
+  sla_approval_id       INT,
+  source_approval_id    INT,
+  request_id            INT,
+  service_id            INT,
+  sub_service_id        INT,
+  service_name          TEXT,
+  sub_service_name      TEXT,
+  department_id         INT,
+  department_name       TEXT,
+  section_id            INT,
+  section_name          TEXT,
+  role_id               INT,
+  role_name             TEXT,
+  approval_status       TEXT,
+  request_status        TEXT,
+  level                 INT,
+  approver_user_id      INT,
+  approver_user_name    TEXT,
+  delegate_user_id      INT,
+  delegate_user_name    TEXT,
+  approved_by           INT,
+  approved_by_name      TEXT,
+  comment               TEXT,
+  created_at            TIMESTAMPTZ,
+  updated_at            TIMESTAMPTZ,
+  total_count           BIGINT
+)
+LANGUAGE plpgsql
+STABLE
+AS $$
+DECLARE
+  v_offset   INT;
+  v_limit    INT;
+  v_sort_col TEXT;
+  v_sort_dir TEXT;
+  v_match    TEXT;
+  v_sql      TEXT;
+BEGIN
+  v_limit  := LEAST(GREATEST(COALESCE(p_limit, 50), 1), 200);
+  v_offset := GREATEST(COALESCE(p_page, 1) - 1, 0) * v_limit;
+  v_match  := sla_approval_matches_user('sa', p_approver_user_id);
+
+  v_sort_col := CASE lower(trim(p_sort_by))
+    WHEN 'updated_at'      THEN 'sa.updated_at'
+    WHEN 'id'              THEN 'sa.id'
+    WHEN 'approval_status' THEN 'sa.approval_status'
+    WHEN 'level'           THEN 'sa.level'
+    WHEN 'request_id'      THEN 'sa.request_id'
+    ELSE 'sa.created_at'
+  END;
+  v_sort_dir := CASE WHEN upper(trim(p_sort_order)) = 'ASC' THEN 'ASC' ELSE 'DESC' END;
+
+  v_sql := format($q$
+    SELECT
+      sa.id::INT,
+      sa.source_approval_id::INT,
+      sa.request_id::INT,
+      sa.service_id::INT,
+      sa.sub_service_id::INT,
+      svc.name::TEXT,
+      subsvc.sub_service_name::TEXT,
+      sa.department_id::INT,
+      TRIM(COALESCE(dept.department_name, ''))::TEXT,
+      sa.section_id::INT,
+      TRIM(COALESCE(sec.section_name, ''))::TEXT,
+      sa.approver_role_id::INT,
+      TRIM(COALESCE(r.name, ''))::TEXT,
+      sa.approval_status::TEXT,
+      sr.status::TEXT,
+      sa.level::INT,
+      sa.approver_user_id::INT,
+      TRIM(COALESCE(au.employee_name, ''))::TEXT,
+      sa.delegate_user_id::INT,
+      TRIM(COALESCE(du.employee_name, ''))::TEXT,
+      sa.approved_by::INT,
+      TRIM(COALESCE(ab.employee_name, ''))::TEXT,
+      sa.comment::TEXT,
+      sa.created_at,
+      sa.updated_at,
+      COUNT(*) OVER()::BIGINT
+    FROM sla_approval sa
+    INNER JOIN sla_requests sr
+      ON sr.request_id = sa.request_id AND sr.is_deleted = false
+    LEFT JOIN caa_services svc ON svc.id = sa.service_id
+    LEFT JOIN caa_sub_services subsvc ON subsvc.id = sa.sub_service_id
+    LEFT JOIN departments dept ON dept.id = sa.department_id AND COALESCE(dept.is_deleted, false) = false
+    LEFT JOIN sections sec ON sec.id = sa.section_id AND COALESCE(sec.is_deleted, false) = false
+    LEFT JOIN role r ON r.id = sa.approver_role_id AND COALESCE(r.is_deleted, false) = false
+    LEFT JOIN users au ON au.id = sa.approver_user_id
+    LEFT JOIN users du ON du.id = sa.delegate_user_id
+    LEFT JOIN users ab ON ab.id = sa.approved_by
+    WHERE sa.is_deleted = false
+      AND sr.user_id != %1$s
+      AND (sa.service_id = sr.service_id OR sa.service_id IS NULL)
+      AND (sa.sub_service_id = sr.sub_service_id OR sa.sub_service_id IS NULL)
+      AND %2$s
+      AND (sa.approval_status = ANY($1) OR sa.approval_status IS NULL)
+      AND sr.status::TEXT = ANY($2)
+      AND ($3 IS NULL OR cardinality($3) = 0 OR sr.service_id = ANY($3))
+      AND ($4 IS NULL OR cardinality($4) = 0 OR sr.sub_service_id = ANY($4))
+      AND ($5 IS NULL OR sr.created_at::date >= $5)
+      AND ($6 IS NULL OR sr.created_at::date <= $6)
+      AND ($7 IS NULL OR trim($7) = '' OR CAST(sr.request_id AS TEXT) ILIKE '%%' || trim($7) || '%%')
+    ORDER BY %3$s %4$s, sa.id DESC
+    LIMIT %5$s OFFSET %6$s
+  $q$, p_approver_user_id, v_match, v_sort_col, v_sort_dir, v_limit, v_offset);
+
+  RETURN QUERY EXECUTE v_sql
+    USING p_approval_statuses, p_request_statuses, p_service_ids, p_sub_service_ids,
+          p_from_date, p_to_date, p_search_text;
+END;
+$$;
+
+-- ---------------------------------------------------------------------------
+-- APPROVALS — full export (download)
+-- ---------------------------------------------------------------------------
+CREATE OR REPLACE FUNCTION sp_sla_approvals_download(
+  p_approver_user_id    INT,
+  p_service_ids         INT[]    DEFAULT NULL,
+  p_sub_service_ids     INT[]    DEFAULT NULL,
+  p_request_statuses    TEXT[]   DEFAULT ARRAY['Pending','In Progress','Approved','Rejected'],
+  p_approval_statuses   TEXT[]   DEFAULT ARRAY['In Progress','Approved','Rejected'],
+  p_from_date           DATE     DEFAULT NULL,
+  p_to_date             DATE     DEFAULT NULL,
+  p_search_text         TEXT     DEFAULT NULL,
+  p_sort_by             TEXT     DEFAULT 'created_at',
+  p_sort_order          TEXT     DEFAULT 'DESC'
+)
+RETURNS TABLE (
+  sla_approval_id       INT,
+  source_approval_id    INT,
+  request_id            INT,
+  service_id            INT,
+  sub_service_id        INT,
+  service_name          TEXT,
+  sub_service_name      TEXT,
+  approval_status       TEXT,
+  request_status        TEXT,
+  level                 INT,
+  approver_user_id      INT,
+  approver_user_name    TEXT,
+  delegate_user_id      INT,
+  delegate_user_name    TEXT,
+  approved_by           INT,
+  approved_by_name      TEXT,
+  comment               TEXT,
+  created_at            TIMESTAMPTZ,
+  updated_at            TIMESTAMPTZ
+)
+LANGUAGE plpgsql
+STABLE
+AS $$
+DECLARE
+  v_sort_col TEXT;
+  v_sort_dir TEXT;
+  v_match    TEXT;
+  v_sql      TEXT;
+BEGIN
+  v_match := sla_approval_matches_user('sa', p_approver_user_id);
+
+  v_sort_col := CASE lower(trim(p_sort_by))
+    WHEN 'updated_at'      THEN 'sa.updated_at'
+    WHEN 'id'              THEN 'sa.id'
+    WHEN 'approval_status' THEN 'sa.approval_status'
+    WHEN 'level'           THEN 'sa.level'
+    WHEN 'request_id'      THEN 'sa.request_id'
+    ELSE 'sa.created_at'
+  END;
+  v_sort_dir := CASE WHEN upper(trim(p_sort_order)) = 'ASC' THEN 'ASC' ELSE 'DESC' END;
+
+  v_sql := format($q$
+    SELECT
+      sa.id::INT,
+      sa.source_approval_id::INT,
+      sa.request_id::INT,
+      sa.service_id::INT,
+      sa.sub_service_id::INT,
+      svc.name::TEXT,
+      subsvc.sub_service_name::TEXT,
+      sa.approval_status::TEXT,
+      sr.status::TEXT,
+      sa.level::INT,
+      sa.approver_user_id::INT,
+      TRIM(COALESCE(au.employee_name, ''))::TEXT,
+      sa.delegate_user_id::INT,
+      TRIM(COALESCE(du.employee_name, ''))::TEXT,
+      sa.approved_by::INT,
+      TRIM(COALESCE(ab.employee_name, ''))::TEXT,
+      sa.comment::TEXT,
+      sa.created_at,
+      sa.updated_at
+    FROM sla_approval sa
+    INNER JOIN sla_requests sr
+      ON sr.request_id = sa.request_id AND sr.is_deleted = false
+    LEFT JOIN caa_services svc ON svc.id = sa.service_id
+    LEFT JOIN caa_sub_services subsvc ON subsvc.id = sa.sub_service_id
+    LEFT JOIN users au ON au.id = sa.approver_user_id
+    LEFT JOIN users du ON du.id = sa.delegate_user_id
+    LEFT JOIN users ab ON ab.id = sa.approved_by
+    WHERE sa.is_deleted = false
+      AND sr.user_id != %1$s
+      AND (sa.service_id = sr.service_id OR sa.service_id IS NULL)
+      AND (sa.sub_service_id = sr.sub_service_id OR sa.sub_service_id IS NULL)
+      AND %2$s
+      AND (sa.approval_status = ANY($1) OR sa.approval_status IS NULL)
+      AND sr.status::TEXT = ANY($2)
+      AND ($3 IS NULL OR cardinality($3) = 0 OR sr.service_id = ANY($3))
+      AND ($4 IS NULL OR cardinality($4) = 0 OR sr.sub_service_id = ANY($4))
+      AND ($5 IS NULL OR sr.created_at::date >= $5)
+      AND ($6 IS NULL OR sr.created_at::date <= $6)
+      AND ($7 IS NULL OR trim($7) = '' OR CAST(sr.request_id AS TEXT) ILIKE '%%' || trim($7) || '%%')
+    ORDER BY %3$s %4$s, sa.id DESC
+  $q$, p_approver_user_id, v_match, v_sort_col, v_sort_dir);
+
+  RETURN QUERY EXECUTE v_sql
+    USING p_approval_statuses, p_request_statuses, p_service_ids, p_sub_service_ids,
+          p_from_date, p_to_date, p_search_text;
+END;
+$$;
+
+-- ---------------------------------------------------------------------------
+-- Helpers: Excel export (my requests)
+-- ---------------------------------------------------------------------------
+CREATE OR REPLACE FUNCTION sla_excel_header_label(p_key TEXT)
+RETURNS TEXT
+LANGUAGE sql
+IMMUTABLE
+AS $$
+  SELECT trim(
+    initcap(
+      regexp_replace(
+        regexp_replace(COALESCE(p_key, ''), '[_-]+', ' ', 'g'),
+        '\s+',
+        ' ',
+        'g'
+      )
+    )
+  );
+$$;
+
+CREATE OR REPLACE FUNCTION sla_request_field_cell(p_fields JSONB, p_key TEXT)
+RETURNS TEXT
+LANGUAGE sql
+IMMUTABLE
+AS $$
+  SELECT CASE
+    WHEN p_fields IS NULL OR NOT (p_fields ? p_key) THEN NULL
+    WHEN jsonb_typeof(p_fields -> p_key) IN ('object', 'array') THEN (p_fields -> p_key)::TEXT
+    ELSE p_fields ->> p_key
+  END;
+$$;
+
+CREATE OR REPLACE FUNCTION sla_excel_sheet_name(p_sub_service_name TEXT)
+RETURNS TEXT
+LANGUAGE sql
+IMMUTABLE
+AS $$
+  SELECT LEFT(
+    CASE
+      WHEN COALESCE(trim(p_sub_service_name), '') = '' THEN 'Requests'
+      ELSE trim(p_sub_service_name) || ' Requests'
+    END,
+    31
+  );
+$$;
+
+DROP FUNCTION IF EXISTS sla_excel_approvals_sheet_name(TEXT);
+
+CREATE OR REPLACE FUNCTION sla_excel_approvals_sheet_name(p_sub_service_name TEXT)
+RETURNS TEXT
+LANGUAGE sql
+IMMUTABLE
+AS $$
+  SELECT LEFT(
+    CASE
+      WHEN COALESCE(trim(p_sub_service_name), '') = '' THEN 'Approvals'
+      ELSE trim(p_sub_service_name) || ' Approvals'
+    END,
+    31
+  );
+$$;
+
+-- ---------------------------------------------------------------------------
+-- MY REQUESTS — Approvals sheet (vw_sla_approvals joined to filtered my-requests)
+-- p_user_scope_sql: e.g. 'v.user_id = 5' or 'TRUE' (admin all users)
+-- ---------------------------------------------------------------------------
+DROP FUNCTION IF EXISTS sla_my_requests_approvals_excel_sheet(TEXT, TEXT[], INT[], INT[], DATE, DATE, TEXT, INT);
+
+CREATE OR REPLACE FUNCTION sla_my_requests_approvals_excel_sheet(
+  p_user_scope_sql      TEXT,
+  p_statuses            TEXT[],
+  p_service_ids           INT[],
+  p_sub_service_ids       INT[],
+  p_from_date             DATE,
+  p_to_date               DATE,
+  p_search_text           TEXT,
+  p_start_sheet_order     INT
+)
+RETURNS TABLE (
+  sheet_order         INT,
+  sub_service_id      INT,
+  sub_service_name    TEXT,
+  sheet_name          TEXT,
+  headers             JSONB,
+  rows                JSONB
+)
+LANGUAGE plpgsql
+STABLE
+AS $$
+DECLARE
+  v_sub               RECORD;
+  v_approval          RECORD;
+  v_sheet_order       INT;
+  v_sheet_label       TEXT;
+  v_headers_labels    TEXT[] := ARRAY[
+    'Request ID', 'Service ID', 'Service Name', 'Sub Service ID', 'Sub Service Name',
+    'SLA Approval ID', 'Source Approval ID', 'Level', 'Approval Status', 'Request Status',
+    'Approval Role ID', 'Approval Role Name', 'Approval Department ID', 'Approval Department Name',
+    'Approval Section ID', 'Approval Section Name',
+    'Approver User ID', 'Approver User Name', 'Delegate User ID', 'Delegate User Name',
+    'Approved By ID', 'Approved By Name', 'Comment', 'Created At', 'Updated At'
+  ];
+  v_cells             TEXT[];
+  v_all_rows          JSONB;
+BEGIN
+  v_sheet_order := p_start_sheet_order;
+
+  FOR v_sub IN
+    EXECUTE format($q$
+      SELECT DISTINCT
+        COALESCE(sr.sub_service_id, 0) AS sub_service_id_num,
+        COALESCE(NULLIF(trim(subsvc.sub_service_name), ''), NULLIF(trim(v.sub_service_name), ''), 'Uncategorized') AS sub_service_name
+      FROM vw_sla_my_requests v
+      INNER JOIN sla_requests sr ON sr.id = v.sla_request_id AND COALESCE(sr.is_deleted, false) = false
+      LEFT JOIN caa_sub_services subsvc ON subsvc.id = sr.sub_service_id
+      WHERE %s
+        AND v.status = ANY($1)
+        AND ($2 IS NULL OR cardinality($2) = 0 OR sr.service_id = ANY($2))
+        AND ($3 IS NULL OR cardinality($3) = 0 OR sr.sub_service_id = ANY($3))
+        AND ($4 IS NULL OR v.created_at::date >= $4)
+        AND ($5 IS NULL OR v.created_at::date <= $5)
+        AND ($6 IS NULL OR trim($6) = '' OR CAST(v.request_id AS TEXT) ILIKE '%%' || trim($6) || '%%')
+      ORDER BY sub_service_name ASC
+    $q$, p_user_scope_sql)
+    USING p_statuses, p_service_ids, p_sub_service_ids, p_from_date, p_to_date, p_search_text
+  LOOP
+    v_sheet_order := v_sheet_order + 1;
+    v_sheet_label := sla_excel_approvals_sheet_name(v_sub.sub_service_name);
+    v_all_rows := '[]'::jsonb;
+
+    FOR v_approval IN
+      EXECUTE format($q$
+        SELECT
+          va.request_id,
+          sr.service_id,
+          va.service_name,
+          sr.sub_service_id,
+          va.sub_service_name,
+          va.sla_approval_id,
+          va.source_approval_id,
+          va.level,
+          va.approval_status,
+          va.request_status,
+          va.approval_role_id,
+          va.approval_role_name,
+          va.approval_department_id,
+          va.approval_department_name,
+          va.approval_section_id,
+          va.approval_section_name,
+          va.approver_user_id,
+          va.approver_user_name,
+          va.delegate_user_id,
+          va.delegate_user_name,
+          va.approved_by,
+          va.approved_by_name,
+          va.comment,
+          va.created_at,
+          va.updated_at
+        FROM vw_sla_my_requests v
+        INNER JOIN sla_requests sr
+          ON sr.id = v.sla_request_id AND COALESCE(sr.is_deleted, false) = false
+        INNER JOIN vw_sla_approvals va
+          ON va.request_id = v.request_id
+          AND (va.service_id = sr.service_id OR va.service_id IS NULL)
+          AND (va.sub_service_id = sr.sub_service_id OR va.sub_service_id IS NULL)
+        WHERE %s
+          AND v.status = ANY($1)
+          AND ($2 IS NULL OR cardinality($2) = 0 OR sr.service_id = ANY($2))
+          AND ($3 IS NULL OR cardinality($3) = 0 OR sr.sub_service_id = ANY($3))
+          AND ($4 IS NULL OR v.created_at::date >= $4)
+          AND ($5 IS NULL OR v.created_at::date <= $5)
+          AND ($6 IS NULL OR trim($6) = '' OR CAST(v.request_id AS TEXT) ILIKE '%%' || trim($6) || '%%')
+          AND COALESCE(sr.sub_service_id, 0) = %2$s
+        ORDER BY va.request_id ASC, va.level ASC NULLS LAST, va.sla_approval_id ASC
+      $q$, p_user_scope_sql, v_sub.sub_service_id_num)
+      USING p_statuses, p_service_ids, p_sub_service_ids, p_from_date, p_to_date, p_search_text
+    LOOP
+      v_cells := ARRAY[
+        COALESCE(v_approval.request_id::TEXT, ''),
+        COALESCE(v_approval.service_id::TEXT, ''),
+        COALESCE(v_approval.service_name, ''),
+        COALESCE(v_approval.sub_service_id::TEXT, ''),
+        COALESCE(v_approval.sub_service_name, ''),
+        COALESCE(v_approval.sla_approval_id::TEXT, ''),
+        COALESCE(v_approval.source_approval_id::TEXT, ''),
+        COALESCE(v_approval.level::TEXT, ''),
+        COALESCE(v_approval.approval_status, ''),
+        COALESCE(v_approval.request_status, ''),
+        COALESCE(v_approval.approval_role_id::TEXT, ''),
+        COALESCE(v_approval.approval_role_name, ''),
+        COALESCE(v_approval.approval_department_id::TEXT, ''),
+        COALESCE(v_approval.approval_department_name, ''),
+        COALESCE(v_approval.approval_section_id::TEXT, ''),
+        COALESCE(v_approval.approval_section_name, ''),
+        COALESCE(v_approval.approver_user_id::TEXT, ''),
+        COALESCE(v_approval.approver_user_name, ''),
+        COALESCE(v_approval.delegate_user_id::TEXT, ''),
+        COALESCE(v_approval.delegate_user_name, ''),
+        COALESCE(v_approval.approved_by::TEXT, ''),
+        COALESCE(v_approval.approved_by_name, ''),
+        COALESCE(v_approval.comment, ''),
+        COALESCE(to_char(v_approval.created_at AT TIME ZONE 'UTC', 'YYYY-MM-DD HH24:MI:SS'), ''),
+        COALESCE(to_char(v_approval.updated_at AT TIME ZONE 'UTC', 'YYYY-MM-DD HH24:MI:SS'), '')
+      ];
+      v_all_rows := v_all_rows || jsonb_build_array(to_jsonb(v_cells));
+    END LOOP;
+
+    sheet_order      := v_sheet_order;
+    sub_service_id   := NULLIF(v_sub.sub_service_id_num, 0);
+    sub_service_name := v_sub.sub_service_name;
+    sheet_name       := v_sheet_label;
+    headers          := to_jsonb(v_headers_labels);
+    rows             := v_all_rows;
+    RETURN NEXT;
+  END LOOP;
+END;
+$$;
+
+-- ---------------------------------------------------------------------------
+-- MY REQUESTS — Excel workbook payload (one result row per sub-service sheet)
+-- Uses vw_sla_my_requests; flattening and dynamic columns are built in the database.
+-- ---------------------------------------------------------------------------
+CREATE OR REPLACE FUNCTION sp_sla_my_requests_excel_export(
+  p_user_id           INT,
+  p_service_ids       INT[]    DEFAULT NULL,
+  p_sub_service_ids   INT[]    DEFAULT NULL,
+  p_statuses          TEXT[]   DEFAULT ARRAY['Pending','In Progress','Approved','Rejected'],
+  p_from_date         DATE     DEFAULT NULL,
+  p_to_date           DATE     DEFAULT NULL,
+  p_search_text       TEXT     DEFAULT NULL,
+  p_sort_by           TEXT     DEFAULT 'created_at',
+  p_sort_order        TEXT     DEFAULT 'DESC'
+)
+RETURNS TABLE (
+  sheet_order         INT,
+  sub_service_id      INT,
+  sub_service_name    TEXT,
+  sheet_name          TEXT,
+  headers             JSONB,
+  rows                JSONB
+)
+LANGUAGE plpgsql
+STABLE
+AS $$
+DECLARE
+  v_sort_col          TEXT;
+  v_sort_dir          TEXT;
+  v_sub               RECORD;
+  v_row               RECORD;
+  v_dyn_keys          TEXT[];
+  v_dyn_labels        TEXT[];
+  v_common_labels     TEXT[] := ARRAY[
+    'SLA Request ID', 'Request ID', 'User', 'Status', 'Created At',
+    'Created By', 'Department', 'Section'
+  ];
+  v_headers_labels    TEXT[];
+  v_headers_json      JSONB;
+  v_cells             TEXT[];
+  v_all_rows          JSONB;
+  v_k                 TEXT;
+  v_sheet_order       INT := 0;
+BEGIN
+  v_sort_col := CASE lower(trim(p_sort_by))
+    WHEN 'updated_at'  THEN 'v.created_at'
+    WHEN 'id'          THEN 'v.sla_request_id'
+    WHEN 'status'       THEN 'v.status'
+    WHEN 'request_id'   THEN 'v.request_id'
+    ELSE 'v.created_at'
+  END;
+  v_sort_dir := CASE WHEN upper(trim(p_sort_order)) = 'ASC' THEN 'ASC' ELSE 'DESC' END;
+
+  FOR v_sub IN
+    EXECUTE format($q$
+      SELECT DISTINCT
+        COALESCE(sr.sub_service_id, 0) AS sub_service_id_num,
+        COALESCE(NULLIF(trim(subsvc.sub_service_name), ''), NULLIF(trim(v.sub_service_name), ''), 'Uncategorized') AS sub_service_name
+      FROM vw_sla_my_requests v
+      INNER JOIN sla_requests sr ON sr.id = v.sla_request_id AND COALESCE(sr.is_deleted, false) = false
+      LEFT JOIN caa_sub_services subsvc ON subsvc.id = sr.sub_service_id
+      WHERE v.user_id = %1$s
+        AND v.status = ANY($1)
+        AND ($2 IS NULL OR cardinality($2) = 0 OR sr.service_id = ANY($2))
+        AND ($3 IS NULL OR cardinality($3) = 0 OR sr.sub_service_id = ANY($3))
+        AND ($4 IS NULL OR v.created_at::date >= $4)
+        AND ($5 IS NULL OR v.created_at::date <= $5)
+        AND ($6 IS NULL OR trim($6) = '' OR CAST(v.request_id AS TEXT) ILIKE '%%' || trim($6) || '%%')
+      ORDER BY sub_service_name ASC
+    $q$, p_user_id)
+    USING p_statuses, p_service_ids, p_sub_service_ids, p_from_date, p_to_date, p_search_text
+  LOOP
+    v_sheet_order := v_sheet_order + 1;
+
+    SELECT COALESCE(array_agg(DISTINCT keys.k ORDER BY keys.k), ARRAY[]::TEXT[])
+    INTO v_dyn_keys
+    FROM vw_sla_my_requests v
+    INNER JOIN sla_requests sr ON sr.id = v.sla_request_id AND COALESCE(sr.is_deleted, false) = false
+    CROSS JOIN LATERAL jsonb_object_keys(COALESCE(v.request_fields, '{}'::jsonb)) AS keys(k)
+    WHERE v.user_id = p_user_id
+      AND v.status = ANY(p_statuses)
+      AND (p_service_ids IS NULL OR cardinality(p_service_ids) = 0 OR sr.service_id = ANY(p_service_ids))
+      AND (p_sub_service_ids IS NULL OR cardinality(p_sub_service_ids) = 0 OR sr.sub_service_id = ANY(p_sub_service_ids))
+      AND (p_from_date IS NULL OR v.created_at::date >= p_from_date)
+      AND (p_to_date IS NULL OR v.created_at::date <= p_to_date)
+      AND (p_search_text IS NULL OR trim(p_search_text) = '' OR CAST(v.request_id AS TEXT) ILIKE '%' || trim(p_search_text) || '%')
+      AND COALESCE(sr.sub_service_id, 0) = v_sub.sub_service_id_num;
+
+    v_dyn_labels := ARRAY[]::TEXT[];
+    IF v_dyn_keys IS NOT NULL THEN
+      FOREACH v_k IN ARRAY v_dyn_keys
+      LOOP
+        v_dyn_labels := array_append(v_dyn_labels, sla_excel_header_label(v_k));
+      END LOOP;
+    END IF;
+
+    v_headers_labels := ARRAY(
+      SELECT sla_excel_header_label(lbl)
+      FROM unnest(v_common_labels || COALESCE(v_dyn_labels, ARRAY[]::TEXT[])) AS u(lbl)
+    );
+    v_headers_json := to_jsonb(v_headers_labels);
+    v_all_rows := '[]'::jsonb;
+
+    FOR v_row IN
+      EXECUTE format($q$
+        SELECT
+          v.sla_request_id,
+          v.request_id,
+          v.status,
+          v.created_at,
+          v.created_by,
+          v.req_user_department_id,
+          v.req_user_section_id,
+          v.request_fields,
+          TRIM(COALESCE(u.employee_name, '')) AS user_name
+        FROM vw_sla_my_requests v
+        INNER JOIN sla_requests sr ON sr.id = v.sla_request_id AND COALESCE(sr.is_deleted, false) = false
+        LEFT JOIN users u ON u.id = v.user_id AND COALESCE(u.is_deleted, false) = false
+        WHERE v.user_id = %1$s
+          AND v.status = ANY($1)
+          AND ($2 IS NULL OR cardinality($2) = 0 OR sr.service_id = ANY($2))
+          AND ($3 IS NULL OR cardinality($3) = 0 OR sr.sub_service_id = ANY($3))
+          AND ($4 IS NULL OR v.created_at::date >= $4)
+          AND ($5 IS NULL OR v.created_at::date <= $5)
+          AND ($6 IS NULL OR trim($6) = '' OR CAST(v.request_id AS TEXT) ILIKE '%%' || trim($6) || '%%')
+          AND COALESCE(sr.sub_service_id, 0) = %2$s
+        ORDER BY %3$s %4$s, v.sla_request_id ASC
+      $q$, p_user_id, v_sub.sub_service_id_num, v_sort_col, v_sort_dir)
+      USING p_statuses, p_service_ids, p_sub_service_ids, p_from_date, p_to_date, p_search_text
+    LOOP
+      v_cells := ARRAY[
+        COALESCE(v_row.sla_request_id::TEXT, ''),
+        COALESCE(v_row.request_id::TEXT, ''),
+        COALESCE(v_row.user_name, ''),
+        COALESCE(v_row.status, ''),
+        COALESCE(to_char(v_row.created_at AT TIME ZONE 'UTC', 'YYYY-MM-DD HH24:MI:SS'), ''),
+        COALESCE(v_row.created_by, ''),
+        COALESCE(v_row.req_user_department_id, ''),
+        COALESCE(v_row.req_user_section_id, '')
+      ];
+
+      IF v_dyn_keys IS NOT NULL THEN
+        FOREACH v_k IN ARRAY v_dyn_keys
+        LOOP
+          v_cells := array_append(v_cells, COALESCE(sla_request_field_cell(v_row.request_fields, v_k), ''));
+        END LOOP;
+      END IF;
+
+      v_all_rows := v_all_rows || jsonb_build_array(to_jsonb(v_cells));
+    END LOOP;
+
+    sheet_order      := v_sheet_order;
+    sub_service_id   := NULLIF(v_sub.sub_service_id_num, 0);
+    sub_service_name := v_sub.sub_service_name;
+    sheet_name       := sla_excel_sheet_name(v_sub.sub_service_name);
+    headers          := v_headers_json;
+    rows             := v_all_rows;
+    RETURN NEXT;
+  END LOOP;
+
+  RETURN QUERY
+  SELECT *
+  FROM sla_my_requests_approvals_excel_sheet(
+    format('v.user_id = %s', p_user_id),
+    p_statuses,
+    p_service_ids,
+    p_sub_service_ids,
+    p_from_date,
+    p_to_date,
+    p_search_text,
+    v_sheet_order + 1
+  );
+
+  RETURN;
+END;
+$$;