@pipeline-builder/pipeline-data 4.3.2 → 4.3.4

package/lib/database/schema/support.d.ts

@@ -0,0 +1,1093 @@
+/**
+ * The WORKFLOW axis of a support case.
+ *
+ * `messages` already carries the conversation — identity, threading, priority,
+ * per-participant read state, attachments and soft-delete. What it has no column
+ * for is workflow: status, ownership, resolution and the response clock. That is
+ * this table, one row per case, joined to the conversation by `threadId`.
+ *
+ * Keeping them apart rather than widening `messages` is deliberate: `messages`
+ * also carries announcements and ordinary conversations, which have no status,
+ * no assignee and no response target. Six nullable columns on every announcement
+ * row to describe a state announcements cannot be in is how a table stops
+ * meaning one thing.
+ *
+ * @table support_cases
+ */
+export declare const supportCase: import("drizzle-orm/pg-core").PgTableWithColumns<{
+    name: "support_cases";
+    schema: undefined;
+    columns: {
+        id: import("drizzle-orm/pg-core").PgColumn<{
+            name: "id";
+            tableName: "support_cases";
+            dataType: "string";
+            columnType: "PgUUID";
+            data: string;
+            driverParam: string;
+            notNull: true;
+            hasDefault: true;
+            isPrimaryKey: true;
+            isAutoincrement: false;
+            hasRuntimeDefault: false;
+            enumValues: undefined;
+            baseColumn: never;
+            identity: undefined;
+            generated: undefined;
+        }, {}, {}>;
+        threadId: import("drizzle-orm/pg-core").PgColumn<{
+            name: "thread_id";
+            tableName: "support_cases";
+            dataType: "string";
+            columnType: "PgUUID";
+            data: string;
+            driverParam: string;
+            notNull: true;
+            hasDefault: false;
+            isPrimaryKey: false;
+            isAutoincrement: false;
+            hasRuntimeDefault: false;
+            enumValues: undefined;
+            baseColumn: never;
+            identity: undefined;
+            generated: undefined;
+        }, {}, {}>;
+        orgId: import("drizzle-orm/pg-core").PgColumn<{
+            name: "org_id";
+            tableName: "support_cases";
+            dataType: "string";
+            columnType: "PgVarchar";
+            data: string;
+            driverParam: string;
+            notNull: true;
+            hasDefault: false;
+            isPrimaryKey: false;
+            isAutoincrement: false;
+            hasRuntimeDefault: false;
+            enumValues: [string, ...string[]];
+            baseColumn: never;
+            identity: undefined;
+            generated: undefined;
+        }, {}, {
+            length: 255;
+        }>;
+        displayNumber: import("drizzle-orm/pg-core").PgColumn<{
+            name: "display_number";
+            tableName: "support_cases";
+            dataType: "number";
+            columnType: "PgInteger";
+            data: number;
+            driverParam: string | number;
+            notNull: true;
+            hasDefault: false;
+            isPrimaryKey: false;
+            isAutoincrement: false;
+            hasRuntimeDefault: false;
+            enumValues: undefined;
+            baseColumn: never;
+            identity: undefined;
+            generated: undefined;
+        }, {}, {}>;
+        status: import("drizzle-orm/pg-core").PgColumn<{
+            name: "status";
+            tableName: "support_cases";
+            dataType: "string";
+            columnType: "PgVarchar";
+            data: string;
+            driverParam: string;
+            notNull: true;
+            hasDefault: true;
+            isPrimaryKey: false;
+            isAutoincrement: false;
+            hasRuntimeDefault: false;
+            enumValues: [string, ...string[]];
+            baseColumn: never;
+            identity: undefined;
+            generated: undefined;
+        }, {}, {
+            length: 32;
+        }>;
+        severity: import("drizzle-orm/pg-core").PgColumn<{
+            name: "severity";
+            tableName: "support_cases";
+            dataType: "string";
+            columnType: "PgVarchar";
+            data: string;
+            driverParam: string;
+            notNull: true;
+            hasDefault: true;
+            isPrimaryKey: false;
+            isAutoincrement: false;
+            hasRuntimeDefault: false;
+            enumValues: [string, ...string[]];
+            baseColumn: never;
+            identity: undefined;
+            generated: undefined;
+        }, {}, {
+            length: 16;
+        }>;
+        level: import("drizzle-orm/pg-core").PgColumn<{
+            name: "level";
+            tableName: "support_cases";
+            dataType: "string";
+            columnType: "PgVarchar";
+            data: string;
+            driverParam: string;
+            notNull: true;
+            hasDefault: false;
+            isPrimaryKey: false;
+            isAutoincrement: false;
+            hasRuntimeDefault: false;
+            enumValues: [string, ...string[]];
+            baseColumn: never;
+            identity: undefined;
+            generated: undefined;
+        }, {}, {
+            length: 32;
+        }>;
+        openedWithIncident: import("drizzle-orm/pg-core").PgColumn<{
+            name: "opened_with_incident";
+            tableName: "support_cases";
+            dataType: "boolean";
+            columnType: "PgBoolean";
+            data: boolean;
+            driverParam: boolean;
+            notNull: true;
+            hasDefault: true;
+            isPrimaryKey: false;
+            isAutoincrement: false;
+            hasRuntimeDefault: false;
+            enumValues: undefined;
+            baseColumn: never;
+            identity: undefined;
+            generated: undefined;
+        }, {}, {}>;
+        assignedTo: import("drizzle-orm/pg-core").PgColumn<{
+            name: "assigned_to";
+            tableName: "support_cases";
+            dataType: "string";
+            columnType: "PgText";
+            data: string;
+            driverParam: string;
+            notNull: false;
+            hasDefault: false;
+            isPrimaryKey: false;
+            isAutoincrement: false;
+            hasRuntimeDefault: false;
+            enumValues: [string, ...string[]];
+            baseColumn: never;
+            identity: undefined;
+            generated: undefined;
+        }, {}, {}>;
+        tenantContact: import("drizzle-orm/pg-core").PgColumn<{
+            name: "tenant_contact";
+            tableName: "support_cases";
+            dataType: "string";
+            columnType: "PgText";
+            data: string;
+            driverParam: string;
+            notNull: false;
+            hasDefault: false;
+            isPrimaryKey: false;
+            isAutoincrement: false;
+            hasRuntimeDefault: false;
+            enumValues: [string, ...string[]];
+            baseColumn: never;
+            identity: undefined;
+            generated: undefined;
+        }, {}, {}>;
+        responseDueAt: import("drizzle-orm/pg-core").PgColumn<{
+            name: "response_due_at";
+            tableName: "support_cases";
+            dataType: "date";
+            columnType: "PgTimestamp";
+            data: Date;
+            driverParam: string;
+            notNull: false;
+            hasDefault: false;
+            isPrimaryKey: false;
+            isAutoincrement: false;
+            hasRuntimeDefault: false;
+            enumValues: undefined;
+            baseColumn: never;
+            identity: undefined;
+            generated: undefined;
+        }, {}, {}>;
+        firstResponseAt: import("drizzle-orm/pg-core").PgColumn<{
+            name: "first_response_at";
+            tableName: "support_cases";
+            dataType: "date";
+            columnType: "PgTimestamp";
+            data: Date;
+            driverParam: string;
+            notNull: false;
+            hasDefault: false;
+            isPrimaryKey: false;
+            isAutoincrement: false;
+            hasRuntimeDefault: false;
+            enumValues: undefined;
+            baseColumn: never;
+            identity: undefined;
+            generated: undefined;
+        }, {}, {}>;
+        satisfaction: import("drizzle-orm/pg-core").PgColumn<{
+            name: "satisfaction";
+            tableName: "support_cases";
+            dataType: "number";
+            columnType: "PgInteger";
+            data: number;
+            driverParam: string | number;
+            notNull: false;
+            hasDefault: false;
+            isPrimaryKey: false;
+            isAutoincrement: false;
+            hasRuntimeDefault: false;
+            enumValues: undefined;
+            baseColumn: never;
+            identity: undefined;
+            generated: undefined;
+        }, {}, {}>;
+        satisfactionComment: import("drizzle-orm/pg-core").PgColumn<{
+            name: "satisfaction_comment";
+            tableName: "support_cases";
+            dataType: "string";
+            columnType: "PgText";
+            data: string;
+            driverParam: string;
+            notNull: false;
+            hasDefault: false;
+            isPrimaryKey: false;
+            isAutoincrement: false;
+            hasRuntimeDefault: false;
+            enumValues: [string, ...string[]];
+            baseColumn: never;
+            identity: undefined;
+            generated: undefined;
+        }, {}, {}>;
+        satisfactionAt: import("drizzle-orm/pg-core").PgColumn<{
+            name: "satisfaction_at";
+            tableName: "support_cases";
+            dataType: "date";
+            columnType: "PgTimestamp";
+            data: Date;
+            driverParam: string;
+            notNull: false;
+            hasDefault: false;
+            isPrimaryKey: false;
+            isAutoincrement: false;
+            hasRuntimeDefault: false;
+            enumValues: undefined;
+            baseColumn: never;
+            identity: undefined;
+            generated: undefined;
+        }, {}, {}>;
+        awaitingSince: import("drizzle-orm/pg-core").PgColumn<{
+            name: "awaiting_since";
+            tableName: "support_cases";
+            dataType: "date";
+            columnType: "PgTimestamp";
+            data: Date;
+            driverParam: string;
+            notNull: false;
+            hasDefault: false;
+            isPrimaryKey: false;
+            isAutoincrement: false;
+            hasRuntimeDefault: false;
+            enumValues: undefined;
+            baseColumn: never;
+            identity: undefined;
+            generated: undefined;
+        }, {}, {}>;
+        awaitingTotalSeconds: import("drizzle-orm/pg-core").PgColumn<{
+            name: "awaiting_total_seconds";
+            tableName: "support_cases";
+            dataType: "number";
+            columnType: "PgInteger";
+            data: number;
+            driverParam: string | number;
+            notNull: true;
+            hasDefault: true;
+            isPrimaryKey: false;
+            isAutoincrement: false;
+            hasRuntimeDefault: false;
+            enumValues: undefined;
+            baseColumn: never;
+            identity: undefined;
+            generated: undefined;
+        }, {}, {}>;
+        closedAt: import("drizzle-orm/pg-core").PgColumn<{
+            name: "closed_at";
+            tableName: "support_cases";
+            dataType: "date";
+            columnType: "PgTimestamp";
+            data: Date;
+            driverParam: string;
+            notNull: false;
+            hasDefault: false;
+            isPrimaryKey: false;
+            isAutoincrement: false;
+            hasRuntimeDefault: false;
+            enumValues: undefined;
+            baseColumn: never;
+            identity: undefined;
+            generated: undefined;
+        }, {}, {}>;
+        closedBy: import("drizzle-orm/pg-core").PgColumn<{
+            name: "closed_by";
+            tableName: "support_cases";
+            dataType: "string";
+            columnType: "PgText";
+            data: string;
+            driverParam: string;
+            notNull: false;
+            hasDefault: false;
+            isPrimaryKey: false;
+            isAutoincrement: false;
+            hasRuntimeDefault: false;
+            enumValues: [string, ...string[]];
+            baseColumn: never;
+            identity: undefined;
+            generated: undefined;
+        }, {}, {}>;
+        createdBy: import("drizzle-orm/pg-core").PgColumn<{
+            name: "created_by";
+            tableName: "support_cases";
+            dataType: "string";
+            columnType: "PgText";
+            data: string;
+            driverParam: string;
+            notNull: true;
+            hasDefault: true;
+            isPrimaryKey: false;
+            isAutoincrement: false;
+            hasRuntimeDefault: false;
+            enumValues: [string, ...string[]];
+            baseColumn: never;
+            identity: undefined;
+            generated: undefined;
+        }, {}, {}>;
+        createdAt: import("drizzle-orm/pg-core").PgColumn<{
+            name: "created_at";
+            tableName: "support_cases";
+            dataType: "date";
+            columnType: "PgTimestamp";
+            data: Date;
+            driverParam: string;
+            notNull: true;
+            hasDefault: true;
+            isPrimaryKey: false;
+            isAutoincrement: false;
+            hasRuntimeDefault: false;
+            enumValues: undefined;
+            baseColumn: never;
+            identity: undefined;
+            generated: undefined;
+        }, {}, {}>;
+        updatedBy: import("drizzle-orm/pg-core").PgColumn<{
+            name: "updated_by";
+            tableName: "support_cases";
+            dataType: "string";
+            columnType: "PgText";
+            data: string;
+            driverParam: string;
+            notNull: true;
+            hasDefault: true;
+            isPrimaryKey: false;
+            isAutoincrement: false;
+            hasRuntimeDefault: false;
+            enumValues: [string, ...string[]];
+            baseColumn: never;
+            identity: undefined;
+            generated: undefined;
+        }, {}, {}>;
+        updatedAt: import("drizzle-orm/pg-core").PgColumn<{
+            name: "updated_at";
+            tableName: "support_cases";
+            dataType: "date";
+            columnType: "PgTimestamp";
+            data: Date;
+            driverParam: string;
+            notNull: true;
+            hasDefault: true;
+            isPrimaryKey: false;
+            isAutoincrement: false;
+            hasRuntimeDefault: false;
+            enumValues: undefined;
+            baseColumn: never;
+            identity: undefined;
+            generated: undefined;
+        }, {}, {}>;
+        isActive: import("drizzle-orm/pg-core").PgColumn<{
+            name: "is_active";
+            tableName: "support_cases";
+            dataType: "boolean";
+            columnType: "PgBoolean";
+            data: boolean;
+            driverParam: boolean;
+            notNull: true;
+            hasDefault: true;
+            isPrimaryKey: false;
+            isAutoincrement: false;
+            hasRuntimeDefault: false;
+            enumValues: undefined;
+            baseColumn: never;
+            identity: undefined;
+            generated: undefined;
+        }, {}, {}>;
+        deletedAt: import("drizzle-orm/pg-core").PgColumn<{
+            name: "deleted_at";
+            tableName: "support_cases";
+            dataType: "date";
+            columnType: "PgTimestamp";
+            data: Date;
+            driverParam: string;
+            notNull: false;
+            hasDefault: false;
+            isPrimaryKey: false;
+            isAutoincrement: false;
+            hasRuntimeDefault: false;
+            enumValues: undefined;
+            baseColumn: never;
+            identity: undefined;
+            generated: undefined;
+        }, {}, {}>;
+        deletedBy: import("drizzle-orm/pg-core").PgColumn<{
+            name: "deleted_by";
+            tableName: "support_cases";
+            dataType: "string";
+            columnType: "PgText";
+            data: string;
+            driverParam: string;
+            notNull: false;
+            hasDefault: false;
+            isPrimaryKey: false;
+            isAutoincrement: false;
+            hasRuntimeDefault: false;
+            enumValues: [string, ...string[]];
+            baseColumn: never;
+            identity: undefined;
+            generated: undefined;
+        }, {}, {}>;
+        purgeAfter: import("drizzle-orm/pg-core").PgColumn<{
+            name: "purge_after";
+            tableName: "support_cases";
+            dataType: "date";
+            columnType: "PgTimestamp";
+            data: Date;
+            driverParam: string;
+            notNull: false;
+            hasDefault: false;
+            isPrimaryKey: false;
+            isAutoincrement: false;
+            hasRuntimeDefault: false;
+            enumValues: undefined;
+            baseColumn: never;
+            identity: undefined;
+            generated: undefined;
+        }, {}, {}>;
+    };
+    dialect: 'pg';
+}>;
+/**
+ * Per-org allocator for `support_cases.display_number`.
+ *
+ * Postgres sequences are global and cannot be per-org without one sequence per
+ * tenant, so the counter is a row: `UPDATE … SET next_number = next_number + 1
+ * RETURNING next_number` inside the case-insert transaction, where the row lock
+ * serialises concurrent opens within one org.
+ *
+ * @table support_case_counters
+ */
+export declare const supportCaseCounter: import("drizzle-orm/pg-core").PgTableWithColumns<{
+    name: "support_case_counters";
+    schema: undefined;
+    columns: {
+        orgId: import("drizzle-orm/pg-core").PgColumn<{
+            name: "org_id";
+            tableName: "support_case_counters";
+            dataType: "string";
+            columnType: "PgVarchar";
+            data: string;
+            driverParam: string;
+            notNull: true;
+            hasDefault: false;
+            isPrimaryKey: true;
+            isAutoincrement: false;
+            hasRuntimeDefault: false;
+            enumValues: [string, ...string[]];
+            baseColumn: never;
+            identity: undefined;
+            generated: undefined;
+        }, {}, {
+            length: 255;
+        }>;
+        nextNumber: import("drizzle-orm/pg-core").PgColumn<{
+            name: "next_number";
+            tableName: "support_case_counters";
+            dataType: "number";
+            columnType: "PgInteger";
+            data: number;
+            driverParam: string | number;
+            notNull: true;
+            hasDefault: true;
+            isPrimaryKey: false;
+            isAutoincrement: false;
+            hasRuntimeDefault: false;
+            enumValues: undefined;
+            baseColumn: never;
+            identity: undefined;
+            generated: undefined;
+        }, {}, {}>;
+        updatedAt: import("drizzle-orm/pg-core").PgColumn<{
+            name: "updated_at";
+            tableName: "support_case_counters";
+            dataType: "date";
+            columnType: "PgTimestamp";
+            data: Date;
+            driverParam: string;
+            notNull: true;
+            hasDefault: true;
+            isPrimaryKey: false;
+            isAutoincrement: false;
+            hasRuntimeDefault: false;
+            enumValues: undefined;
+            baseColumn: never;
+            identity: undefined;
+            generated: undefined;
+        }, {}, {}>;
+    };
+    dialect: 'pg';
+}>;
+/**
+ * The members authorised to open support cases — what the per-contact price
+ * bills for.
+ *
+ * The COUNT is capped against effective `supportContacts` at designation time,
+ * in the same shape seats are capped at invite time. `supportContacts` has a
+ * tier base of 0 everywhere, so an org with no support add-on has no contacts
+ * and cannot open a case: the paywall is a quota check, not a feature flag.
+ *
+ * @table support_contacts
+ */
+export declare const supportContact: import("drizzle-orm/pg-core").PgTableWithColumns<{
+    name: "support_contacts";
+    schema: undefined;
+    columns: {
+        id: import("drizzle-orm/pg-core").PgColumn<{
+            name: "id";
+            tableName: "support_contacts";
+            dataType: "string";
+            columnType: "PgUUID";
+            data: string;
+            driverParam: string;
+            notNull: true;
+            hasDefault: true;
+            isPrimaryKey: true;
+            isAutoincrement: false;
+            hasRuntimeDefault: false;
+            enumValues: undefined;
+            baseColumn: never;
+            identity: undefined;
+            generated: undefined;
+        }, {}, {}>;
+        orgId: import("drizzle-orm/pg-core").PgColumn<{
+            name: "org_id";
+            tableName: "support_contacts";
+            dataType: "string";
+            columnType: "PgVarchar";
+            data: string;
+            driverParam: string;
+            notNull: true;
+            hasDefault: false;
+            isPrimaryKey: false;
+            isAutoincrement: false;
+            hasRuntimeDefault: false;
+            enumValues: [string, ...string[]];
+            baseColumn: never;
+            identity: undefined;
+            generated: undefined;
+        }, {}, {
+            length: 255;
+        }>;
+        userId: import("drizzle-orm/pg-core").PgColumn<{
+            name: "user_id";
+            tableName: "support_contacts";
+            dataType: "string";
+            columnType: "PgText";
+            data: string;
+            driverParam: string;
+            notNull: true;
+            hasDefault: false;
+            isPrimaryKey: false;
+            isAutoincrement: false;
+            hasRuntimeDefault: false;
+            enumValues: [string, ...string[]];
+            baseColumn: never;
+            identity: undefined;
+            generated: undefined;
+        }, {}, {}>;
+        designatedBy: import("drizzle-orm/pg-core").PgColumn<{
+            name: "designated_by";
+            tableName: "support_contacts";
+            dataType: "string";
+            columnType: "PgText";
+            data: string;
+            driverParam: string;
+            notNull: true;
+            hasDefault: false;
+            isPrimaryKey: false;
+            isAutoincrement: false;
+            hasRuntimeDefault: false;
+            enumValues: [string, ...string[]];
+            baseColumn: never;
+            identity: undefined;
+            generated: undefined;
+        }, {}, {}>;
+        designatedAt: import("drizzle-orm/pg-core").PgColumn<{
+            name: "designated_at";
+            tableName: "support_contacts";
+            dataType: "date";
+            columnType: "PgTimestamp";
+            data: Date;
+            driverParam: string;
+            notNull: true;
+            hasDefault: true;
+            isPrimaryKey: false;
+            isAutoincrement: false;
+            hasRuntimeDefault: false;
+            enumValues: undefined;
+            baseColumn: never;
+            identity: undefined;
+            generated: undefined;
+        }, {}, {}>;
+        isPremium: import("drizzle-orm/pg-core").PgColumn<{
+            name: "is_premium";
+            tableName: "support_contacts";
+            dataType: "boolean";
+            columnType: "PgBoolean";
+            data: boolean;
+            driverParam: boolean;
+            notNull: true;
+            hasDefault: true;
+            isPrimaryKey: false;
+            isAutoincrement: false;
+            hasRuntimeDefault: false;
+            enumValues: undefined;
+            baseColumn: never;
+            identity: undefined;
+            generated: undefined;
+        }, {}, {}>;
+        isActive: import("drizzle-orm/pg-core").PgColumn<{
+            name: "is_active";
+            tableName: "support_contacts";
+            dataType: "boolean";
+            columnType: "PgBoolean";
+            data: boolean;
+            driverParam: boolean;
+            notNull: true;
+            hasDefault: true;
+            isPrimaryKey: false;
+            isAutoincrement: false;
+            hasRuntimeDefault: false;
+            enumValues: undefined;
+            baseColumn: never;
+            identity: undefined;
+            generated: undefined;
+        }, {}, {}>;
+        revokedAt: import("drizzle-orm/pg-core").PgColumn<{
+            name: "revoked_at";
+            tableName: "support_contacts";
+            dataType: "date";
+            columnType: "PgTimestamp";
+            data: Date;
+            driverParam: string;
+            notNull: false;
+            hasDefault: false;
+            isPrimaryKey: false;
+            isAutoincrement: false;
+            hasRuntimeDefault: false;
+            enumValues: undefined;
+            baseColumn: never;
+            identity: undefined;
+            generated: undefined;
+        }, {}, {}>;
+        revokedBy: import("drizzle-orm/pg-core").PgColumn<{
+            name: "revoked_by";
+            tableName: "support_contacts";
+            dataType: "string";
+            columnType: "PgText";
+            data: string;
+            driverParam: string;
+            notNull: false;
+            hasDefault: false;
+            isPrimaryKey: false;
+            isAutoincrement: false;
+            hasRuntimeDefault: false;
+            enumValues: [string, ...string[]];
+            baseColumn: never;
+            identity: undefined;
+            generated: undefined;
+        }, {}, {}>;
+    };
+    dialect: 'pg';
+}>;
+/**
+ * Canned staff replies — a shared library of answers the desk reuses.
+ *
+ * SYSTEM-WIDE, not per-tenant, and deliberately so: these are the vendor's own
+ * wording for recurring questions, authored once and used across every
+ * customer. There is no `org_id` because scoping them per tenant would be the
+ * opposite of the point — the value is that the answer to "how do I rotate a
+ * service key" is written well once rather than retyped badly fifty times.
+ *
+ * That also means RLS does not apply: every row is visible to the staff who can
+ * reach the queue, and to nobody else. The routes are system-admin gated on
+ * both read and write for exactly that reason.
+ *
+ * Soft-deleted rather than removed, because a retired template is still the
+ * explanation of what a past reply said.
+ *
+ * @table support_canned_responses
+ */
+export declare const supportCannedResponse: import("drizzle-orm/pg-core").PgTableWithColumns<{
+    name: "support_canned_responses";
+    schema: undefined;
+    columns: {
+        id: import("drizzle-orm/pg-core").PgColumn<{
+            name: "id";
+            tableName: "support_canned_responses";
+            dataType: "string";
+            columnType: "PgUUID";
+            data: string;
+            driverParam: string;
+            notNull: true;
+            hasDefault: true;
+            isPrimaryKey: true;
+            isAutoincrement: false;
+            hasRuntimeDefault: false;
+            enumValues: undefined;
+            baseColumn: never;
+            identity: undefined;
+            generated: undefined;
+        }, {}, {}>;
+        title: import("drizzle-orm/pg-core").PgColumn<{
+            name: "title";
+            tableName: "support_canned_responses";
+            dataType: "string";
+            columnType: "PgVarchar";
+            data: string;
+            driverParam: string;
+            notNull: true;
+            hasDefault: false;
+            isPrimaryKey: false;
+            isAutoincrement: false;
+            hasRuntimeDefault: false;
+            enumValues: [string, ...string[]];
+            baseColumn: never;
+            identity: undefined;
+            generated: undefined;
+        }, {}, {
+            length: 200;
+        }>;
+        body: import("drizzle-orm/pg-core").PgColumn<{
+            name: "body";
+            tableName: "support_canned_responses";
+            dataType: "string";
+            columnType: "PgText";
+            data: string;
+            driverParam: string;
+            notNull: true;
+            hasDefault: false;
+            isPrimaryKey: false;
+            isAutoincrement: false;
+            hasRuntimeDefault: false;
+            enumValues: [string, ...string[]];
+            baseColumn: never;
+            identity: undefined;
+            generated: undefined;
+        }, {}, {}>;
+        createdBy: import("drizzle-orm/pg-core").PgColumn<{
+            name: "created_by";
+            tableName: "support_canned_responses";
+            dataType: "string";
+            columnType: "PgText";
+            data: string;
+            driverParam: string;
+            notNull: true;
+            hasDefault: false;
+            isPrimaryKey: false;
+            isAutoincrement: false;
+            hasRuntimeDefault: false;
+            enumValues: [string, ...string[]];
+            baseColumn: never;
+            identity: undefined;
+            generated: undefined;
+        }, {}, {}>;
+        createdAt: import("drizzle-orm/pg-core").PgColumn<{
+            name: "created_at";
+            tableName: "support_canned_responses";
+            dataType: "date";
+            columnType: "PgTimestamp";
+            data: Date;
+            driverParam: string;
+            notNull: true;
+            hasDefault: true;
+            isPrimaryKey: false;
+            isAutoincrement: false;
+            hasRuntimeDefault: false;
+            enumValues: undefined;
+            baseColumn: never;
+            identity: undefined;
+            generated: undefined;
+        }, {}, {}>;
+        updatedBy: import("drizzle-orm/pg-core").PgColumn<{
+            name: "updated_by";
+            tableName: "support_canned_responses";
+            dataType: "string";
+            columnType: "PgText";
+            data: string;
+            driverParam: string;
+            notNull: true;
+            hasDefault: false;
+            isPrimaryKey: false;
+            isAutoincrement: false;
+            hasRuntimeDefault: false;
+            enumValues: [string, ...string[]];
+            baseColumn: never;
+            identity: undefined;
+            generated: undefined;
+        }, {}, {}>;
+        updatedAt: import("drizzle-orm/pg-core").PgColumn<{
+            name: "updated_at";
+            tableName: "support_canned_responses";
+            dataType: "date";
+            columnType: "PgTimestamp";
+            data: Date;
+            driverParam: string;
+            notNull: true;
+            hasDefault: true;
+            isPrimaryKey: false;
+            isAutoincrement: false;
+            hasRuntimeDefault: false;
+            enumValues: undefined;
+            baseColumn: never;
+            identity: undefined;
+            generated: undefined;
+        }, {}, {}>;
+        isActive: import("drizzle-orm/pg-core").PgColumn<{
+            name: "is_active";
+            tableName: "support_canned_responses";
+            dataType: "boolean";
+            columnType: "PgBoolean";
+            data: boolean;
+            driverParam: boolean;
+            notNull: true;
+            hasDefault: true;
+            isPrimaryKey: false;
+            isAutoincrement: false;
+            hasRuntimeDefault: false;
+            enumValues: undefined;
+            baseColumn: never;
+            identity: undefined;
+            generated: undefined;
+        }, {}, {}>;
+    };
+    dialect: 'pg';
+}>;
+/**
+ * CSAT: the customer's verdict on a closed case.
+ *
+ * A COLUMN SET on the case rather than its own table, unlike notes. The reason
+ * is cardinality, not convenience: a case has many notes and exactly one
+ * satisfaction rating, so a table would buy an extra join and a uniqueness
+ * constraint to enforce what a column gets for free.
+ *
+ * Why it matters more here than in most products: the thing being SOLD is a
+ * response time, and first-response latency only measures whether we answered
+ * fast — not whether the answer was any good. A desk can hit every target and
+ * still be bad at support, and without this nothing in the system would notice.
+ *
+ * @table support_cases (columns)
+ */
+/**
+ * Staff-only notes on a case.
+ *
+ * A SEPARATE TABLE rather than a flag on `messages`, and the reason is the
+ * failure mode: `messages` is read through one shared visibility predicate
+ * (`buildMessageConditions`), so a flag means every read path that forgets the
+ * extra condition leaks an internal note to the tenant. A separate table cannot
+ * leak by omission — it has to be joined deliberately.
+ *
+ * @table support_case_notes
+ */
+export declare const supportCaseNote: import("drizzle-orm/pg-core").PgTableWithColumns<{
+    name: "support_case_notes";
+    schema: undefined;
+    columns: {
+        id: import("drizzle-orm/pg-core").PgColumn<{
+            name: "id";
+            tableName: "support_case_notes";
+            dataType: "string";
+            columnType: "PgUUID";
+            data: string;
+            driverParam: string;
+            notNull: true;
+            hasDefault: true;
+            isPrimaryKey: true;
+            isAutoincrement: false;
+            hasRuntimeDefault: false;
+            enumValues: undefined;
+            baseColumn: never;
+            identity: undefined;
+            generated: undefined;
+        }, {}, {}>;
+        caseId: import("drizzle-orm/pg-core").PgColumn<{
+            name: "case_id";
+            tableName: "support_case_notes";
+            dataType: "string";
+            columnType: "PgUUID";
+            data: string;
+            driverParam: string;
+            notNull: true;
+            hasDefault: false;
+            isPrimaryKey: false;
+            isAutoincrement: false;
+            hasRuntimeDefault: false;
+            enumValues: undefined;
+            baseColumn: never;
+            identity: undefined;
+            generated: undefined;
+        }, {}, {}>;
+        orgId: import("drizzle-orm/pg-core").PgColumn<{
+            name: "org_id";
+            tableName: "support_case_notes";
+            dataType: "string";
+            columnType: "PgVarchar";
+            data: string;
+            driverParam: string;
+            notNull: true;
+            hasDefault: false;
+            isPrimaryKey: false;
+            isAutoincrement: false;
+            hasRuntimeDefault: false;
+            enumValues: [string, ...string[]];
+            baseColumn: never;
+            identity: undefined;
+            generated: undefined;
+        }, {}, {
+            length: 255;
+        }>;
+        content: import("drizzle-orm/pg-core").PgColumn<{
+            name: "content";
+            tableName: "support_case_notes";
+            dataType: "string";
+            columnType: "PgText";
+            data: string;
+            driverParam: string;
+            notNull: true;
+            hasDefault: false;
+            isPrimaryKey: false;
+            isAutoincrement: false;
+            hasRuntimeDefault: false;
+            enumValues: [string, ...string[]];
+            baseColumn: never;
+            identity: undefined;
+            generated: undefined;
+        }, {}, {}>;
+        createdBy: import("drizzle-orm/pg-core").PgColumn<{
+            name: "created_by";
+            tableName: "support_case_notes";
+            dataType: "string";
+            columnType: "PgText";
+            data: string;
+            driverParam: string;
+            notNull: true;
+            hasDefault: false;
+            isPrimaryKey: false;
+            isAutoincrement: false;
+            hasRuntimeDefault: false;
+            enumValues: [string, ...string[]];
+            baseColumn: never;
+            identity: undefined;
+            generated: undefined;
+        }, {}, {}>;
+        createdAt: import("drizzle-orm/pg-core").PgColumn<{
+            name: "created_at";
+            tableName: "support_case_notes";
+            dataType: "date";
+            columnType: "PgTimestamp";
+            data: Date;
+            driverParam: string;
+            notNull: true;
+            hasDefault: true;
+            isPrimaryKey: false;
+            isAutoincrement: false;
+            hasRuntimeDefault: false;
+            enumValues: undefined;
+            baseColumn: never;
+            identity: undefined;
+            generated: undefined;
+        }, {}, {}>;
+        isActive: import("drizzle-orm/pg-core").PgColumn<{
+            name: "is_active";
+            tableName: "support_case_notes";
+            dataType: "boolean";
+            columnType: "PgBoolean";
+            data: boolean;
+            driverParam: boolean;
+            notNull: true;
+            hasDefault: true;
+            isPrimaryKey: false;
+            isAutoincrement: false;
+            hasRuntimeDefault: false;
+            enumValues: undefined;
+            baseColumn: never;
+            identity: undefined;
+            generated: undefined;
+        }, {}, {}>;
+        deletedAt: import("drizzle-orm/pg-core").PgColumn<{
+            name: "deleted_at";
+            tableName: "support_case_notes";
+            dataType: "date";
+            columnType: "PgTimestamp";
+            data: Date;
+            driverParam: string;
+            notNull: false;
+            hasDefault: false;
+            isPrimaryKey: false;
+            isAutoincrement: false;
+            hasRuntimeDefault: false;
+            enumValues: undefined;
+            baseColumn: never;
+            identity: undefined;
+            generated: undefined;
+        }, {}, {}>;
+        deletedBy: import("drizzle-orm/pg-core").PgColumn<{
+            name: "deleted_by";
+            tableName: "support_case_notes";
+            dataType: "string";
+            columnType: "PgText";
+            data: string;
+            driverParam: string;
+            notNull: false;
+            hasDefault: false;
+            isPrimaryKey: false;
+            isAutoincrement: false;
+            hasRuntimeDefault: false;
+            enumValues: [string, ...string[]];
+            baseColumn: never;
+            identity: undefined;
+            generated: undefined;
+        }, {}, {}>;
+    };
+    dialect: 'pg';
+}>;
+/** TypeScript types representing database rows */
+export type SupportCase = typeof supportCase.$inferSelect;
+export type SupportCaseInsert = typeof supportCase.$inferInsert;
+export type SupportCaseUpdate = Partial<Omit<SupportCaseInsert, 'id' | 'createdAt' | 'createdBy' | 'orgId' | 'threadId' | 'displayNumber'>>;
+export type SupportCaseCounter = typeof supportCaseCounter.$inferSelect;
+export type SupportContact = typeof supportContact.$inferSelect;
+export type SupportContactInsert = typeof supportContact.$inferInsert;
+export type SupportCaseNote = typeof supportCaseNote.$inferSelect;
+export type SupportCaseNoteInsert = typeof supportCaseNote.$inferInsert;