@pipedream/freshdesk 0.6.0 → 0.7.0

package/actions/add-note-to-ticket/add-note-to-ticket.mjs

@@ -5,7 +5,7 @@ export default {
   key: "freshdesk-add-note-to-ticket",
   name: "Add Note to Ticket",
   description: "Add a note or conversation to an existing ticket. [See the documentation](https://developers.freshdesk.com/api/#add_note_to_a_ticket).",
-  version: "0.0.3",
+  version: "0.0.4",
   annotations: {
     destructiveHint: false,
     openWorldHint: true,

package/actions/add-ticket-tags/add-ticket-tags.mjs

@@ -6,7 +6,7 @@ export default {
   name: "Add Ticket Tags",
   description: "Add tags to a ticket (appends to existing tags). [See the documentation](https://developers.freshdesk.com/api/#update_ticket)",
   type: "action",
-  version: "0.0.4",
+  version: "0.0.5",
   annotations: {
     destructiveHint: true,
     openWorldHint: true,

package/actions/assign-ticket-to-agent/assign-ticket-to-agent.mjs

@@ -4,7 +4,7 @@ export default {
   key: "freshdesk-assign-ticket-to-agent",
   name: "Assign Ticket to Agent",
   description: "Assign a Freshdesk ticket to a specific agent. [See the documentation](https://developers.freshdesk.com/api/#update_ticket).",
-  version: "0.0.5",
+  version: "0.0.6",
   annotations: {
     destructiveHint: true,
     openWorldHint: true,

package/actions/assign-ticket-to-group/assign-ticket-to-group.mjs

@@ -4,7 +4,7 @@ export default {
   key: "freshdesk-assign-ticket-to-group",
   name: "Assign Ticket to Group",
   description: "Assign a Freshdesk ticket to a specific group [See the documentation](https://developers.freshdesk.com/api/#update_ticket).",
-  version: "0.0.5",
+  version: "0.0.6",
   annotations: {
     destructiveHint: true,
     openWorldHint: true,

package/actions/close-ticket/close-ticket.mjs

@@ -4,7 +4,7 @@ export default {
   key: "freshdesk-close-ticket",
   name: "Close Ticket",
   description: "Set a Freshdesk ticket's status to 'Closed'. [See docs](https://developers.freshdesk.com/api/#update_a_ticket)",
-  version: "0.0.5",
+  version: "0.0.6",
   annotations: {
     destructiveHint: true,
     openWorldHint: true,

package/actions/create-agent/create-agent.mjs

@@ -5,7 +5,7 @@ export default {
   key: "freshdesk-create-agent",
   name: "Create Agent",
   description: "Create an agent in Freshdesk. [See the documentation](https://developers.freshdesk.com/api/#create_agent)",
-  version: "0.0.2",
+  version: "0.0.3",
   annotations: {
     destructiveHint: false,
     openWorldHint: true,

package/actions/create-company/create-company.mjs

@@ -4,7 +4,7 @@ export default {
   key: "freshdesk-create-company",
   name: "Create a Company",
   description: "Create a company. [See the documentation](https://developers.freshdesk.com/api/#create_company)",
-  version: "0.0.8",
+  version: "0.0.9",
   annotations: {
     destructiveHint: false,
     openWorldHint: true,

package/actions/create-contact/create-contact.mjs

@@ -5,7 +5,7 @@ export default {
   key: "freshdesk-create-contact",
   name: "Create a Contact",
   description: "Create a contact. [See the documentation](https://developers.freshdesk.com/api/#create_contact)",
-  version: "0.0.8",
+  version: "0.0.9",
   annotations: {
     destructiveHint: false,
     openWorldHint: true,

package/actions/create-message-for-thread/create-message-for-thread.mjs

@@ -0,0 +1,66 @@
+import { parseObject } from "../../common/utils.mjs";
+import freshdesk from "../../freshdesk.app.mjs";
+
+export default {
+  key: "freshdesk-create-message-for-thread",
+  name: "Create Message For Thread",
+  description: "Create message for a thread. [See the documentation](https://developers.freshdesk.com/api/#create_message_for_thread).",
+  version: "0.0.1",
+  annotations: {
+    destructiveHint: false,
+    openWorldHint: true,
+    readOnlyHint: false,
+  },
+  type: "action",
+  props: {
+    freshdesk,
+    ticketId: {
+      propDefinition: [
+        freshdesk,
+        "ticketId",
+      ],
+      label: "Ticket ID",
+      description: "ID of the ticket to create the message for.",
+    },
+    threadId: {
+      propDefinition: [
+        freshdesk,
+        "threadId",
+        ({ ticketId }) => ({
+          ticketId,
+        }),
+      ],
+      label: "Thread ID",
+      description: "ID of the thread to create the message for.",
+    },
+    body: {
+      type: "string",
+      label: "Body",
+      description: "Content of the note in HTML format.",
+      optional: true,
+    },
+    participants: {
+      type: "string[]",
+      label: "Participants",
+      description: "List of the participants to be added to the message.",
+      optional: true,
+    },
+  },
+  async run({ $ }) {
+    const response = await this.freshdesk.createMessageForThread({
+      $,
+      data: {
+        body: this.body,
+        participants: {
+          email: {
+            to: parseObject(this.participants),
+          },
+        },
+        thread_id: this.threadId,
+      },
+    });
+
+    $.export("$summary", `Message created successfully with ID: ${response.id}`);
+    return response;
+  },
+};

package/actions/create-reply/create-reply.mjs

@@ -0,0 +1,111 @@
+import { getFileStreamAndMetadata } from "@pipedream/platform";
+import FormData from "form-data";
+import { parseObject } from "../../common/utils.mjs";
+import freshdesk from "../../freshdesk.app.mjs";
+
+export default {
+  key: "freshdesk-create-reply",
+  name: "Create a Reply",
+  description: "Create a reply to a ticket. [See the documentation](https://developers.freshdesk.com/api/#reply_ticket).",
+  version: "0.0.1",
+  annotations: {
+    destructiveHint: false,
+    openWorldHint: true,
+    readOnlyHint: false,
+  },
+  type: "action",
+  props: {
+    freshdesk,
+    ticketId: {
+      propDefinition: [
+        freshdesk,
+        "ticketId",
+      ],
+    },
+    body: {
+      type: "string",
+      label: "Body",
+      description: "Content of the note in HTML format.",
+    },
+    attachments: {
+      type: "string[]",
+      label: "Attachments",
+      description: "The total size of all the ticket's attachments (not just this note) cannot exceed 20MB.",
+      optional: true,
+    },
+    fromEmail: {
+      propDefinition: [
+        freshdesk,
+        "fromEmail",
+      ],
+      optional: true,
+    },
+    userId: {
+      propDefinition: [
+        freshdesk,
+        "agentId",
+      ],
+      label: "User ID",
+      description: "ID of the agent who is adding the note.",
+      optional: true,
+    },
+    ccEmails: {
+      type: "string[]",
+      label: "CC Emails",
+      description: "Email address added in the 'cc' field of the outgoing ticket email.",
+      optional: true,
+    },
+    bccEmails: {
+      type: "string[]",
+      label: "BCC Emails",
+      description: "Email address added in the 'bcc' field of the outgoing ticket email.",
+      optional: true,
+    },
+  },
+  async run({ $ }) {
+    const formData = new FormData();
+    formData.append("body", this.body);
+
+    if (this.fromEmail) {
+      formData.append("from_email", this.fromEmail.label);
+    }
+    if (this.userId) {
+      formData.append("user_id", this.userId);
+    }
+    const parsedCcEmails = parseObject(this.ccEmails);
+    if (parsedCcEmails) {
+      parsedCcEmails.forEach((ccEmail) => {
+        formData.append("cc_emails[]", ccEmail);
+      });
+    }
+    const parsedBccEmails = parseObject(this.bccEmails);
+    if (parsedBccEmails) {
+      parsedBccEmails.forEach((bccEmail) => {
+        formData.append("bcc_emails[]", bccEmail);
+      });
+    }
+
+    const parsedAttachments = parseObject(this.attachments);
+    if (parsedAttachments) {
+      for (const attachment of parsedAttachments) {
+        const {
+          stream, metadata,
+        } = await getFileStreamAndMetadata(attachment);
+        formData.append("attachments[]", stream, {
+          contentType: metadata.contentType,
+          knownLength: metadata.size,
+          filename: metadata.name,
+        });
+      };
+    }
+    const response = await this.freshdesk.createReply({
+      $,
+      ticketId: this.ticketId,
+      data: formData,
+      headers: formData.getHeaders(),
+    });
+
+    $.export("$summary", `Reply created successfully with ID: ${response.id}`);
+    return response;
+  },
+};

package/actions/create-solution-article/create-solution-article.mjs

@@ -6,7 +6,7 @@ export default {
   key: "freshdesk-create-solution-article",
   name: "Create Solution Article",
   description: "Create a solution article in Freshdesk. [See the documentation](https://developers.freshdesk.com/api/#solution_article_attributes)",
-  version: "0.0.2",
+  version: "0.0.3",
   annotations: {
     destructiveHint: false,
     openWorldHint: true,

package/actions/create-thread/create-thread.mjs

@@ -0,0 +1,60 @@
+import freshdesk from "../../freshdesk.app.mjs";
+
+export default {
+  key: "freshdesk-create-thread",
+  name: "Create a Thread",
+  description: "Create a thread to a ticket. [See the documentation](https://developers.freshdesk.com/api/#create_a_thread).",
+  version: "0.0.1",
+  annotations: {
+    destructiveHint: false,
+    openWorldHint: true,
+    readOnlyHint: false,
+  },
+  type: "action",
+  props: {
+    freshdesk,
+    type: {
+      type: "string",
+      label: "Type",
+      description: "Type of the thread.",
+      options: [
+        "forward",
+        "discussion",
+      ],
+    },
+    ticketId: {
+      propDefinition: [
+        freshdesk,
+        "ticketId",
+      ],
+      label: "Parent ID",
+      description: "The ID of the ticket to create the thread for.",
+    },
+    emailConfigId: {
+      propDefinition: [
+        freshdesk,
+        "fromEmail",
+      ],
+      label: "Email Config ID",
+      description: "The ID of the email config to use for the thread.",
+    },
+  },
+  async run({ $ }) {
+    const response = await this.freshdesk.createThread({
+      $,
+      data: {
+        type: this.type,
+        parent: {
+          id: this.ticketId,
+          type: "ticket",
+        },
+        additional_info: {
+          email_config_id: this.emailConfigId.value,
+        },
+      },
+    });
+
+    $.export("$summary", `Thread created successfully with ID: ${response.id}`);
+    return response;
+  },
+};

package/actions/create-ticket/create-ticket.mjs

@@ -4,7 +4,7 @@ export default {
   key: "freshdesk-create-ticket",
   name: "Create a Ticket",
   description: "Create a ticket. [See the documentation](https://developers.freshdesk.com/api/#create_ticket)",
-  version: "0.0.9",
+  version: "0.0.10",
   annotations: {
     destructiveHint: false,
     openWorldHint: true,

package/actions/create-ticket-field/create-ticket-field.mjs

@@ -6,7 +6,7 @@ export default {
   key: "freshdesk-create-ticket-field",
   name: "Create Ticket Field",
   description: "Create a ticket field in Freshdesk. [See the documentation](https://developers.freshdesk.com/api/#create_ticket_field)",
-  version: "0.0.2",
+  version: "0.0.3",
   annotations: {
     destructiveHint: false,
     openWorldHint: true,

package/actions/delete-solution-article/delete-solution-article.mjs

@@ -4,7 +4,7 @@ export default {
   key: "freshdesk-delete-solution-article",
   name: "Delete Solution Article",
   description: "Delete a solution article in Freshdesk. [See the documentation](https://developers.freshdesk.com/api/#solution_article_attributes)",
-  version: "0.0.2",
+  version: "0.0.3",
   annotations: {
     destructiveHint: true,
     openWorldHint: true,

package/actions/download-attachment/download-attachment.mjs

@@ -6,7 +6,7 @@ export default {
   key: "freshdesk-download-attachment",
   name: "Download Attachment",
   description: "Download an attachment from a ticket. [See the documentation](https://developers.freshdesk.com/api/#view_a_ticket)",
-  version: "0.0.2",
+  version: "0.0.3",
   type: "action",
   annotations: {
     destructiveHint: false,

package/actions/get-contact/get-contact.mjs

@@ -4,7 +4,7 @@ export default {
   key: "freshdesk-get-contact",
   name: "Get Contact",
   description: "Get a contact from Freshdesk. [See the documentation](https://developers.freshdesk.com/api/#view_contact)",
-  version: "0.0.2",
+  version: "0.0.3",
   annotations: {
     destructiveHint: false,
     openWorldHint: true,

package/actions/get-solution-article/get-solution-article.mjs

@@ -4,7 +4,7 @@ export default {
   key: "freshdesk-get-solution-article",
   name: "Get Solution Article",
   description: "Get a solution article in Freshdesk. [See the documentation](https://developers.freshdesk.com/api/#solution_article_attributes)",
-  version: "0.0.2",
+  version: "0.0.3",
   annotations: {
     destructiveHint: false,
     openWorldHint: true,

package/actions/get-ticket/get-ticket.mjs

@@ -4,7 +4,7 @@ export default {
   key: "freshdesk-get-ticket",
   name: "Get Ticket Details",
   description: "Get details of a Ticket. [See the documentation](https://developers.freshdesk.com/api/#view_a_ticket)",
-  version: "0.1.7",
+  version: "0.1.8",
   annotations: {
     destructiveHint: false,
     openWorldHint: true,

package/actions/list-agents/list-agents.mjs

@@ -4,7 +4,7 @@ export default {
   key: "freshdesk-list-agents",
   name: "List Agents",
   description: "List all agents in Freshdesk. [See the documentation](https://developers.freshdesk.com/api/#list_all_agents)",
-  version: "0.0.2",
+  version: "0.0.3",
   annotations: {
     destructiveHint: false,
     openWorldHint: true,

package/actions/list-all-tickets/list-all-tickets.mjs

@@ -5,7 +5,7 @@ export default {
   name: "List Tickets",
   description:
     "Fetch up to 100 tickets according to the selected filters. [See the documentation](https://developers.freshdesk.com/api/#list_all_tickets)",
-  version: "0.2.6",
+  version: "0.2.7",
   annotations: {
     destructiveHint: false,
     openWorldHint: true,

package/actions/list-category-folders/list-category-folders.mjs

@@ -4,7 +4,7 @@ export default {
   key: "freshdesk-list-category-folders",
   name: "List Category Folders",
   description: "List category folders in Freshdesk. [See the documentation](https://developers.freshdesk.com/api/#solution_folder_attributes)",
-  version: "0.0.2",
+  version: "0.0.3",
   annotations: {
     destructiveHint: false,
     openWorldHint: true,

package/actions/list-folder-articles/list-folder-articles.mjs

@@ -4,7 +4,7 @@ export default {
   key: "freshdesk-list-folder-articles",
   name: "List Folder Articles",
   description: "List folder articles in Freshdesk. [See the documentation](https://developers.freshdesk.com/api/#solution_article_attributes)",
-  version: "0.0.2",
+  version: "0.0.3",
   annotations: {
     destructiveHint: false,
     openWorldHint: true,

package/actions/list-solution-categories/list-solution-categories.mjs

@@ -4,7 +4,7 @@ export default {
   key: "freshdesk-list-solution-categories",
   name: "List Solution Categories",
   description: "List solution categories in Freshdesk. [See the documentation](https://developers.freshdesk.com/api/#solution_category_attributes)",
-  version: "0.0.2",
+  version: "0.0.3",
   annotations: {
     destructiveHint: false,
     openWorldHint: true,

package/actions/list-ticket-conversations/list-ticket-conversations.mjs

@@ -4,7 +4,7 @@ export default {
   key: "freshdesk-list-ticket-conversations",
   name: "List Conversations of a Ticket",
   description: "List all conversations for a ticket. [See the documentation](https://developers.freshdesk.com/api/#list_all_ticket_notes)",
-  version: "0.0.1",
+  version: "0.0.2",
   type: "action",
   annotations: {
     destructiveHint: false,

package/actions/list-ticket-fields/list-ticket-fields.mjs

@@ -4,7 +4,7 @@ export default {
   key: "freshdesk-list-ticket-fields",
   name: "List Ticket Fields",
   description: "List all ticket fields in Freshdesk. [See the documentation](https://developers.freshdesk.com/api/#list_all_ticket_fields)",
-  version: "0.0.2",
+  version: "0.0.3",
   annotations: {
     destructiveHint: false,
     openWorldHint: true,

package/actions/remove-ticket-tags/remove-ticket-tags.mjs

@@ -6,7 +6,7 @@ export default {
   name: "Remove Ticket Tags",
   description: "Remove specific tags from a ticket. [See the documentation](https://developers.freshdesk.com/api/#update_ticket)",
   type: "action",
-  version: "0.0.4",
+  version: "0.0.5",
   annotations: {
     destructiveHint: true,
     openWorldHint: true,

package/actions/set-ticket-priority/set-ticket-priority.mjs

@@ -4,7 +4,7 @@ export default {
   key: "freshdesk-set-ticket-priority",
   name: "Set Ticket Priority",
   description: "Update the priority of a ticket in Freshdesk  [See the documentation](https://developers.freshdesk.com/api/#update_ticket).",
-  version: "0.0.5",
+  version: "0.0.6",
   annotations: {
     destructiveHint: true,
     openWorldHint: true,

package/actions/set-ticket-status/set-ticket-status.mjs

@@ -4,7 +4,7 @@ export default {
   key: "freshdesk-set-ticket-status",
   name: "Set Ticket Status",
   description: "Update the status of a ticket in Freshdesk  [See the documentation](https://developers.freshdesk.com/api/#update_ticket).",
-  version: "0.0.5",
+  version: "0.0.6",
   annotations: {
     destructiveHint: true,
     openWorldHint: true,

package/actions/set-ticket-tags/set-ticket-tags.mjs

@@ -6,7 +6,7 @@ export default {
   name: "Set Ticket Tags",
   description: "Set tags on a ticket (replaces all existing tags). [See the documentation](https://developers.freshdesk.com/api/#update_ticket)",
   type: "action",
-  version: "0.0.4",
+  version: "0.0.5",
   annotations: {
     destructiveHint: true,
     openWorldHint: true,

package/actions/update-agent/update-agent.mjs

@@ -5,7 +5,7 @@ export default {
   key: "freshdesk-update-agent",
   name: "Update Agent",
   description: "Update an agent in Freshdesk. [See the documentation](https://developers.freshdesk.com/api/#update_agent)",
-  version: "0.0.2",
+  version: "0.0.3",
   annotations: {
     destructiveHint: true,
     openWorldHint: true,

package/actions/update-contact/update-contact.mjs

@@ -4,7 +4,7 @@ export default {
   key: "freshdesk-update-contact",
   name: "Update Contact",
   description: "Update a contact in Freshdesk. [See the documentation](https://developers.freshdesk.com/api/#update_contact)",
-  version: "0.0.2",
+  version: "0.0.3",
   annotations: {
     destructiveHint: true,
     openWorldHint: true,

package/actions/update-solution-article/update-solution-article.mjs

@@ -6,7 +6,7 @@ export default {
   key: "freshdesk-update-solution-article",
   name: "Update Solution Article",
   description: "Update a solution article in Freshdesk. [See the documentation](https://developers.freshdesk.com/api/#solution_article_attributes)",
-  version: "0.0.2",
+  version: "0.0.3",
   annotations: {
     destructiveHint: true,
     openWorldHint: true,

package/actions/update-ticket/update-ticket.mjs

@@ -5,7 +5,7 @@ export default {
   key: "freshdesk-update-ticket",
   name: "Update a Ticket",
   description: "Update status, priority, subject, description, agent, group, etc.  [See the documentation](https://developers.freshdesk.com/api/#update_ticket).",
-  version: "0.0.5",
+  version: "0.0.6",
   annotations: {
     destructiveHint: true,
     openWorldHint: true,

package/actions/update-ticket-field/update-ticket-field.mjs

@@ -5,7 +5,7 @@ export default {
   key: "freshdesk-update-ticket-field",
   name: "Update Ticket Field",
   description: "Update a ticket field in Freshdesk. [See the documentation](https://developers.freshdesk.com/api/#update_ticket_field)",
-  version: "0.0.2",
+  version: "0.0.3",
   annotations: {
     destructiveHint: true,
     openWorldHint: true,

package/freshdesk.app.mjs

@@ -1,5 +1,5 @@
-import constants from "./common/constants.mjs";
 import { axios } from "@pipedream/platform";
+import constants from "./common/constants.mjs";
 
 export default {
   type: "app",
@@ -252,6 +252,35 @@ export default {
       description: "Array of tags to apply to the ticket. Each tag must be 32 characters or less.",
       optional: true,
     },
+    fromEmail: {
+      type: "string",
+      label: "From Email",
+      description: "The email address from which the reply is sent. By default the global support email will be used.",
+      withLabel: true,
+      async options() {
+        const response = await this.listEmailConfigs();
+        return response.map(({
+          id, to_email: email,
+        }) => ({
+          label: email,
+          value: id,
+        }));
+      },
+    },
+    threadId: {
+      type: "string",
+      label: "Thread ID",
+      description: "ID of the thread to create the message for.",
+      async options({ ticketId }) {
+        const { threads } = await this.listThreads({
+          params: {
+            parent_id: ticketId,
+            parent_type: "ticket",
+          },
+        });
+        return threads.map(({ id }) => id);
+      },
+    },
   },
   methods: {
     setLastDateChecked(db, value) {
@@ -263,10 +292,11 @@ export default {
     base64Encode(data) {
       return Buffer.from(data).toString("base64");
     },
-    _getHeaders() {
+    _getHeaders(headers = {}) {
       return {
         "Authorization": "Basic " + this.base64Encode(this.$auth.api_key + ":X"),
         "Content-Type": "application/json;charset=utf-8",
+        ...headers,
       };
     },
     _getDomain() {
@@ -275,15 +305,12 @@ export default {
         ? domain
         : `${domain}.freshdesk.com`;
     },
-    async _makeRequest({
+    _makeRequest({
       $ = this, headers, ...args
     }) {
       return axios($, {
         baseURL: `https://${this._getDomain()}/api/v2`,
-        headers: {
-          ...this._getHeaders(),
-          ...headers,
-        },
+        headers: this._getHeaders(headers),
         ...args,
       });
     },
@@ -327,20 +354,20 @@ export default {
         params.page += 1;
       } while (true);
     },
-    async createCompany(args) {
+    createCompany(args) {
       return this._makeRequest({
         url: "/companies",
         method: "post",
         ...args,
       });
     },
-    async getCompanies(args) {
+    getCompanies(args) {
       return this._makeRequest({
         url: "/companies",
         ...args,
       });
     },
-    async getContact({
+    getContact({
       contactId, ...args
     }) {
       return this._makeRequest({
@@ -348,20 +375,20 @@ export default {
         ...args,
       });
     },
-    async getContacts(args) {
+    getContacts(args) {
       return this._makeRequest({
         url: "/contacts",
         ...args,
       });
     },
-    async createContact(args) {
+    createContact(args) {
       return this._makeRequest({
         url: "/contacts",
         method: "post",
         ...args,
       });
     },
-    async updateContact({
+    updateContact({
       contactId, ...args
     }) {
       return this._makeRequest({
@@ -370,14 +397,14 @@ export default {
         ...args,
       });
     },
-    async createTicket(args) {
+    createTicket(args) {
       return this._makeRequest({
         url: "/tickets",
         method: "post",
         ...args,
       });
     },
-    async getTicket({
+    getTicket({
       ticketId, ...args
     }) {
       return this._makeRequest({
@@ -385,32 +412,32 @@ export default {
         ...args,
       });
     },
-    async searchTickets(args) {
+    searchTickets(args) {
       return this._makeRequest({
         url: "/search/tickets",
         ...args,
       });
     },
-    async searchContacts(args) {
+    searchContacts(args) {
       return this._makeRequest({
         url: "/search/contacts",
         ...args,
       });
     },
-    async listTicketFields(args) {
+    listTicketFields(args) {
       return this._makeRequest({
         url: "/ticket_fields",
         ...args,
       });
     },
-    async createTicketField(args) {
+    createTicketField(args) {
       return this._makeRequest({
         url: "/admin/ticket_fields",
         method: "post",
         ...args,
       });
     },
-    async updateTicketField({
+    updateTicketField({
       ticketFieldId, ...args
     }) {
       return this._makeRequest({
@@ -419,20 +446,20 @@ export default {
         ...args,
       });
     },
-    async listAgents(args) {
+    listAgents(args) {
       return this._makeRequest({
         url: "/agents",
         ...args,
       });
     },
-    async createAgent(args) {
+    createAgent(args) {
       return this._makeRequest({
         url: "/agents",
         method: "post",
         ...args,
       });
     },
-    async updateAgent({
+    updateAgent({
       agentId, ...args
     }) {
       return this._makeRequest({
@@ -441,25 +468,25 @@ export default {
         ...args,
       });
     },
-    async listSkills(args) {
+    listSkills(args) {
       return this._makeRequest({
         url: "/admin/skills",
         ...args,
       });
     },
-    async listRoles(args) {
+    listRoles(args) {
       return this._makeRequest({
         url: "/roles",
         ...args,
       });
     },
-    async listSolutionCategories(args) {
+    listSolutionCategories(args) {
       return this._makeRequest({
         url: "/solutions/categories",
         ...args,
       });
     },
-    async listCategoryFolders({
+    listCategoryFolders({
       categoryId, ...args
     }) {
       return this._makeRequest({
@@ -467,7 +494,7 @@ export default {
         ...args,
       });
     },
-    async listFolderArticles({
+    listFolderArticles({
       folderId, ...args
     }) {
       return this._makeRequest({
@@ -475,7 +502,7 @@ export default {
         ...args,
       });
     },
-    async getArticle({
+    getArticle({
       articleId, ...args
     }) {
       return this._makeRequest({
@@ -483,7 +510,7 @@ export default {
         ...args,
       });
     },
-    async createArticle({
+    createArticle({
       folderId, ...args
     }) {
       return this._makeRequest({
@@ -492,7 +519,7 @@ export default {
         ...args,
       });
     },
-    async updateArticle({
+    updateArticle({
       articleId, ...args
     }) {
       return this._makeRequest({
@@ -501,7 +528,7 @@ export default {
         ...args,
       });
     },
-    async deleteArticle({
+    deleteArticle({
       articleId, ...args
     }) {
       return this._makeRequest({
@@ -510,7 +537,7 @@ export default {
         ...args,
       });
     },
-    async listTickets(args) {
+    listTickets(args) {
       return this._makeRequest({
         url: "/tickets",
         ...args,
@@ -552,7 +579,7 @@ export default {
      * @param {...*} args - Additional arguments passed to _makeRequest
      * @returns {Promise<Object>} The API response containing the created note
      */
-    async addNoteToTicket({
+    addNoteToTicket({
       ticketId, data, ...args
     }) {
       return this._makeRequest({
@@ -569,7 +596,7 @@ export default {
      * @param {string[]} args.tags - Array of tags to set
      * @returns {Promise<object>} API response
      */
-    async setTicketTags({
+    setTicketTags({
       ticketId, tags, ...args
     }) {
       return this._makeRequest({
@@ -669,5 +696,40 @@ export default {
       }
       return results;
     },
+    createReply({
+      ticketId, ...args
+    }) {
+      return this._makeRequest({
+        method: "POST",
+        url: `/tickets/${ticketId}/reply`,
+        ...args,
+      });
+    },
+    listEmailConfigs(args) {
+      return this._makeRequest({
+        url: "/email_configs",
+        ...args,
+      });
+    },
+    createThread(args = {}) {
+      return this._makeRequest({
+        method: "POST",
+        url: "/collaboration/threads",
+        ...args,
+      });
+    },
+    listThreads(args) {
+      return this._makeRequest({
+        url: "/collaboration/threads",
+        ...args,
+      });
+    },
+    createMessageForThread(args = {}) {
+      return this._makeRequest({
+        method: "POST",
+        url: "/collaboration/messages",
+        ...args,
+      });
+    },
   },
 };

package/package.json

@@ -1,6 +1,6 @@
 {
   "name": "@pipedream/freshdesk",
-  "version": "0.6.0",
+  "version": "0.7.0",
   "description": "Pipedream Freshdesk Components",
   "main": "freshdesk.app.mjs",
   "keywords": [
@@ -13,7 +13,7 @@
     "access": "public"
   },
   "dependencies": {
-    "@pipedream/platform": "^3.0.3",
+    "@pipedream/platform": "^3.1.1",
     "async-retry": "^1.3.3",
     "moment": "2.29.4"
   }

package/sources/contact-updated/contact-updated.mjs

@@ -5,7 +5,7 @@ export default {
   key: "freshdesk-contact-updated",
   name: "Contact Updated",
   description: "Emit new event when a contact is updated. [See the documentation](https://developers.freshdesk.com/api/#filter_contacts)",
-  version: "0.0.1",
+  version: "0.0.2",
   type: "source",
   dedupe: "unique",
   methods: {

package/sources/new-contact/new-contact.mjs

@@ -5,7 +5,7 @@ export default {
   key: "freshdesk-new-contact",
   name: "New Contact Created",
   description: "Emit new event when a contact is created. [See the documentation](https://developers.freshdesk.com/api/#filter_contacts)",
-  version: "0.0.8",
+  version: "0.0.9",
   type: "source",
   dedupe: "unique",
   methods: {

package/sources/new-ticket/new-ticket.mjs

@@ -5,7 +5,7 @@ export default {
   key: "freshdesk-new-ticket",
   name: "New Ticket Created",
   description: "Emit new event when a ticket is created. [See the documentation](https://developers.freshdesk.com/api/#filter_tickets)",
-  version: "0.0.8",
+  version: "0.0.9",
   type: "source",
   dedupe: "unique",
   methods: {

package/sources/ticket-updated/ticket-updated.mjs

@@ -5,7 +5,7 @@ export default {
   key: "freshdesk-ticket-updated",
   name: "Ticket Updated",
   description: "Emit new event when a ticket is updated. [See the documentation](https://developers.freshdesk.com/api/#filter_tickets)",
-  version: "0.0.1",
+  version: "0.0.2",
   type: "source",
   dedupe: "unique",
   methods: {