@periskope/types 0.6.386 → 0.6.389

package/src/workflows.types.ts

@@ -1,983 +1,983 @@
-import { Merge, OverrideProperties } from 'type-fest';
-import { AppendTypes } from './rules.types';
-import { Tables } from './supabase.types';
-import { TaskType } from './types';
-
-/***************************** WORKFLOWS *****************************/
-
-export type NormalWorkflowActions = {
-  id: string;
-  action_metadata: NormalWorkflowActionTypes;
-  next: string | null;
-};
-
-export type SplitPathActions = {
-  id: string;
-  action_metadata: SplitPathWorkflowAction;
-};
-
-export type WorkflowAction = NormalWorkflowActions | SplitPathActions;
-
-export type WorkflowType = OverrideProperties<
-  Tables<'tbl_org_workflows'>,
-  {
-    trigger_metadata: {
-      org_phones: string[];
-      allow_internal_messages?: boolean;
-      first_action_id: string | null;
-    };
-    trigger: Triggers;
-    actions: Array<NormalWorkflowActions | SplitPathActions>;
-  }
->;
-
-export function isNormalWorkflowAction(
-  workflow_action:
-    | WorkflowType['actions'][number]
-    | {
-        trigger_metadata?: WorkflowType['trigger_metadata'];
-        trigger: WorkflowType['trigger'];
-      }
-    | {}
-): workflow_action is NormalWorkflowActions {
-  return (
-    'action_metadata' in workflow_action &&
-    workflow_action?.action_metadata?.type !== 'split_path'
-  );
-}
-
-export function isSplitPathAction(
-  workflow_action: WorkflowType['actions'][number]
-): workflow_action is SplitPathActions {
-  return workflow_action.action_metadata.type === 'split_path';
-}
-
-/***************************** CONDITIONS TYPES *****************************/
-
-// {
-//   "operator": "AND",
-//   "conditions": [
-//     {
-//       "id": "cond1",
-//       "variable_name": "message",
-//       "variable_type": "string",
-//       "condition": "CONTAINS",
-//       "value": "urgent"
-//     },
-//     {
-//       "operator": "OR",
-//       "conditions": [
-//         {
-//           "id": "cond2",
-//           "variable_name": "priority",
-//           "variable_type": "number",
-//           "condition": "GT",
-//           "value": 2
-//         },
-//         {
-//           "id": "cond3",
-//           "variable_name": "assigned",
-//           "variable_type": "boolean",
-//           "condition": "NKNOWN"
-//         }
-//       ]
-//     }
-//   ]
-// }
-
-enum Conditions {
-  // string
-  CONTAINS = 'contains',
-  NCONTAINS = 'not contains',
-  EQUALS = 'equals',
-  NEQUALS = 'not equals',
-  STARTS_WITH = 'starts with',
-  ENDS_WITH = 'ends with',
-
-  // number, date, time
-  GREATER_THAN = 'greater than',
-  GREATER_THAN_OR_EQUAL = 'greater than or equal',
-  LESS_THAN = 'less than',
-  LESS_THAN_OR_EQUAL = 'less than or equal',
-
-  // none
-  IS_KNOWN = 'is known',
-  IS_UNKNOWN = 'is unknown',
-
-  // boolean
-  IS = 'is',
-  IS_NOT = 'is not',
-
-  // array
-  IS_ANY_OF = 'is any of',
-  IS_NOT_ANY_OF = 'is not any of',
-
-  // day
-  ON = 'on',
-}
-
-type BaseCondition<T extends Triggers> = {
-  id: string;
-  variable_name: keyof WorkflowDataType<T>;
-};
-
-type StringCondition = BaseCondition<Triggers> & {
-  condition:
-    | 'CONTAINS'
-    | 'NCONTAINS'
-    | 'EQUALS'
-    | 'NEQUALS'
-    | 'STARTS_WITH'
-    | 'ENDS_WITH';
-  value: string;
-  variable_type: 'string';
-};
-
-type DateTimeNumberCondition = BaseCondition<Triggers> & {
-  condition:
-    | 'GREATER_THAN'
-    | 'GREATER_THAN_OR_EQUAL'
-    | 'LESS_THAN'
-    | 'LESS_THAN_OR_EQUAL';
-} & (
-    | {
-        value: string;
-        variable_type: 'number';
-      }
-    | {
-        value: string;
-        timezone: string;
-        variable_type: 'date' | 'time';
-      }
-  );
-
-type ExistsCondition = BaseCondition<Triggers> & {
-  condition: 'IS_KNOWN' | 'IS_UNKNOWN';
-  value: undefined | null;
-  variable_type: null;
-};
-
-type OnCondition = BaseCondition<Triggers> & {
-  condition: 'ON';
-  value: string | string[];
-  timezone: string;
-  variable_type: 'day';
-};
-
-type BooleanCondition = BaseCondition<Triggers> & {
-  condition: 'IS' | 'IS_NOT';
-  value: boolean | 'true' | 'false';
-  variable_type: 'boolean';
-};
-
-type ArrayCondition = BaseCondition<Triggers> & {
-  condition: 'IS_ANY_OF' | 'IS_NOT_ANY_OF';
-  value: string[];
-  variable_type: 'array';
-};
-
-export type ConditionLeaf =
-  | StringCondition
-  | DateTimeNumberCondition
-  | ExistsCondition
-  | OnCondition
-  | BooleanCondition
-  | ArrayCondition;
-
-type ConditionOperator = 'AND' | 'OR';
-
-export type WorkflowConditionGroup = {
-  operator: ConditionOperator;
-  conditions: Array<ConditionLeaf | WorkflowConditionGroup>;
-};
-
-export function isConditionLeaf(
-  condition: ConditionLeaf | WorkflowConditionGroup
-): condition is ConditionLeaf {
-  return 'id' in condition && !('operator' in condition);
-}
-
-/***************************** WORKFLOW DATA TYPES *****************************/
-
-export type WorkflowRawDataTypes = {
-  message: Tables<'tbl_chat_messages'>;
-  reaction: Tables<'tbl_chat_reactions'>;
-  chat: Merge<
-    Merge<Tables<'tbl_chats'>, Tables<'tbl_chat_properties'>>,
-    {
-      has_flagged_messages: boolean;
-      last_message_self: boolean;
-      members: string[];
-    }
-  >;
-  chat_label: Tables<'tbl_chat_properties'>;
-  ticket: Tables<'tbl_chat_tickets'>;
-  task: TaskType;
-  sender: Tables<'tbl_contacts'> & Tables<'tbl_chat_participants'>;
-};
-
-export type GetMessageWorkflowDataTypes = {
-  message: WorkflowRawDataTypes['message'];
-  sender: WorkflowRawDataTypes['sender'];
-  chat: WorkflowRawDataTypes['chat'];
-};
-
-export type GetChatWorkflowDataTypes = {
-  chat: WorkflowRawDataTypes['chat'];
-};
-
-export type GetTicketWorkflowDataTypes = {
-  ticket: WorkflowRawDataTypes['ticket'];
-  message: WorkflowRawDataTypes['message'];
-  sender: WorkflowRawDataTypes['sender'];
-  chat: WorkflowRawDataTypes['chat'];
-};
-
-export type GetTaskWorkflowDataTypes = {
-  task: WorkflowRawDataTypes['task'];
-  associated_object: TaskType['associated_object_metadata'];
-};
-
-export type GetReactionWorkflowDataTypes = {
-  reaction: WorkflowRawDataTypes['reaction'];
-  sender: WorkflowRawDataTypes['sender'];
-  message: WorkflowRawDataTypes['message'];
-  chat: WorkflowRawDataTypes['chat'];
-};
-
-export type MessageWorkflowDataTypes = AppendTypes<
-  {
-    message: WorkflowRawDataTypes['message'];
-    sender: WorkflowRawDataTypes['sender'];
-    chat: WorkflowRawDataTypes['chat'];
-  },
-  '.'
->;
-
-export type ReactionWorkflowDataTypes = AppendTypes<
-  {
-    reaction: WorkflowRawDataTypes['reaction'];
-    sender: WorkflowRawDataTypes['sender'];
-    message: WorkflowRawDataTypes['message'];
-    chat: WorkflowRawDataTypes['chat'];
-  },
-  '.'
->;
-
-export type TicketWorkflowDataTypes = AppendTypes<
-  {
-    ticket: WorkflowRawDataTypes['ticket'];
-    message: WorkflowRawDataTypes['message'];
-    sender: WorkflowRawDataTypes['sender'];
-    chat: WorkflowRawDataTypes['chat'];
-  },
-  '.'
->;
-
-export type TaskWorkflowDataTypes = AppendTypes<
-  {
-    task: WorkflowRawDataTypes['task'];
-    associated_object: TaskType['associated_object_metadata'];
-  },
-  '.'
->;
-
-export type ChatWorkflowDataTypes = AppendTypes<
-  {
-    chat: WorkflowRawDataTypes['chat'];
-  },
-  '.'
->;
-
-export enum Triggers {
-  MESSAGE_CREATED = 'message.created',
-  MESSAGE_UPDATED = 'message.updated',
-  MESSAGE_DELETED = 'message.deleted',
-  MESSAGE_FLAGGED = 'message.flagged',
-  MESSAGE_UNFLAGGED = 'message.unflagged',
-  REACTION_ADDED = 'reaction.added',
-  TICKET_CREATED = 'ticket.created',
-  TICKET_UPDATED = 'ticket.updated',
-  TICKET_DELETED = 'ticket.deleted',
-  TICKET_CLOSED = 'ticket.closed',
-  TICKET_DUE = 'ticket.due',
-  CHAT_CREATED = 'chat.created',
-  CHAT_LABEL_UPDATED = 'chat.label.updated',
-  CHAT_CLOSED = 'chat.closed',
-  TASK_CREATED = 'task.created',
-  TASK_DUE = 'task.due',
-}
-
-export type WorkflowDataType<T extends Triggers = Triggers> = T extends
-  | Triggers.MESSAGE_CREATED
-  | Triggers.MESSAGE_DELETED
-  | Triggers.MESSAGE_UPDATED
-  | Triggers.MESSAGE_FLAGGED
-  | Triggers.MESSAGE_UNFLAGGED
-  ? MessageWorkflowDataTypes
-  : T extends
-        | Triggers.CHAT_CREATED
-        | Triggers.CHAT_LABEL_UPDATED
-        | Triggers.CHAT_CLOSED
-    ? ChatWorkflowDataTypes
-    : T extends
-          | Triggers.TICKET_CREATED
-          | Triggers.TICKET_UPDATED
-          | Triggers.TICKET_DELETED
-          | Triggers.TICKET_CLOSED
-          | Triggers.TICKET_DUE
-      ? TicketWorkflowDataTypes
-      : T extends Triggers.REACTION_ADDED
-        ? ReactionWorkflowDataTypes
-        : T extends Triggers.TASK_CREATED | Triggers.TASK_DUE
-          ? TaskWorkflowDataTypes
-          : never;
-
-/***************************** ACTION TYPES *****************************/
-
-export type SendMessageToChatWorkflowAction = {
-  type: 'send_message_to_chat';
-  metadata: {
-    message: string;
-    media?: {
-      url: string;
-      type: 'image' | 'video' | 'audio' | 'document';
-      name: string;
-    } | null;
-    debounce?: `${number} ${'seconds' | 'minutes' | 'hours' | 'days'}` | null;
-    chat_id: `${string}${'@g.us' | '@c.us'}` | 'trigger_chat' | null;
-    unflag_chat?: boolean;
-    as_reply?: boolean;
-  };
-};
-
-export type CreateTicketWorkflowAction = {
-  type: 'create_ticket';
-  metadata: {
-    subject: string | null;
-    assignee:
-      | {
-          round_robin: true;
-          emails: string[];
-          assignee_check_for?: 'shift_times' | 'online_offline' | 'all';
-        }
-      | {
-          email: string | null;
-          round_robin: false;
-        };
-    priority?: '0' | '1' | '2' | '3' | '4';
-    status: 'open' | 'inprogress' | 'closed';
-    labels: string[];
-    due_in: `${number} ${'seconds' | 'minutes' | 'hours' | 'days'}` | null;
-  };
-};
-
-export type AttachToLatestTicket = {
-  type: 'attach_to_latest_ticket';
-  metadata: {
-    status: ('open' | 'inprogress' | 'closed')[];
-  };
-};
-
-export type NotifyHTTPWorkflowAction = {
-  type: 'notify_http';
-  metadata: {
-    url: string;
-    method: 'GET' | 'POST' | 'PUT' | 'DELETE';
-    headers: Record<string, string>;
-    body: string;
-  };
-};
-
-export type FlagMessageWorkflowAction = {
-  type: 'flag_message';
-  metadata: {};
-};
-
-export type UnflagMessageWorkflowAction = {
-  type: 'unflag_message';
-  metadata: {};
-};
-
-export type AssignTicketWorkflowAction = {
-  type: 'assign_ticket';
-  metadata: {
-    assignee:
-      | {
-          round_robin: true;
-          emails: string[];
-          assignee_check_for?: 'shift_times' | 'online_offline' | 'all';
-        }
-      | {
-          email: string | null;
-          round_robin: false;
-        };
-  };
-};
-
-export type CloseTicketWorkflowAction = {
-  type: 'close_ticket';
-  metadata: {
-    bypass_mandatory_fields?: boolean;
-    closing_note: string;
-  };
-};
-
-export type AddChatLabelWorkflowAction = {
-  type: 'add_chat_label';
-  metadata: {
-    labels: string[];
-  };
-};
-
-export type RemoveChatLabelWorkflowAction = {
-  type: 'remove_chat_label';
-  metadata: {
-    labels: string[];
-  };
-};
-
-export type AddTicketLabelWorkflowAction = {
-  type: 'add_ticket_label';
-  metadata: {
-    labels: string[];
-  };
-};
-
-export type RemoveTicketLabelWorkflowAction = {
-  type: 'remove_ticket_label';
-  metadata: {
-    labels: string[];
-  };
-};
-
-export type AssignChatWorkflowAction = {
-  type: 'assign_chat';
-  metadata: {
-    assignee:
-      | {
-          round_robin: true;
-          emails: string[];
-          assignee_check_for?: 'shift_times' | 'online_offline' | 'all';
-        }
-      | {
-          email: string | null;
-          round_robin: false;
-        };
-  };
-};
-
-type ChatIdType = `${string}${'@g.us' | '@c.us'}`;
-
-export type ForwardMessageWorkflowAction = {
-  type: 'forward_message';
-  metadata: {
-    chat_id: `${ChatIdType}${`;${ChatIdType}`}` | null;
-  };
-};
-
-export type SendEmailWorkflowAction = {
-  type: 'send_email';
-  metadata: {
-    email: string;
-    subject: string;
-    body: string;
-  };
-};
-
-export type DeleteMessageWorkflowAction = {
-  type: 'delete_message';
-  metadata: {};
-};
-
-export type CloseChatWorkflowAction = {
-  type: 'close_chat';
-  metadata: {};
-};
-
-export type ValidateWorkflowAction = {
-  type: 'validate_action';
-  metadata: WorkflowConditionGroup;
-};
-
-export type DelayWorkflowAction = {
-  type: 'delay';
-  metadata: {
-    delay: `${number} ${'seconds' | 'minutes' | 'hours' | 'days'}`;
-  };
-};
-
-export type SendSlackNotificationWorkflowAction = {
-  type: 'send_slack_notification';
-  metadata: {
-    slack_payload: string;
-    url: string;
-  };
-};
-
-export type SplitPathWorkflowAction = {
-  type: 'split_path';
-  metadata: {
-    paths: Array<{
-      id: string;
-      condition_action_id: string;
-    }>;
-  };
-};
-
-// experimental
-export type AIPromptWorkflowAction = {
-  type: 'ai_prompt';
-  metadata: {
-    query: string;
-    body: string;
-  };
-};
-
-export type NormalWorkflowActionTypes =
-  | SendMessageToChatWorkflowAction
-  | CreateTicketWorkflowAction
-  | AttachToLatestTicket
-  | NotifyHTTPWorkflowAction
-  | FlagMessageWorkflowAction
-  | UnflagMessageWorkflowAction
-  | AssignTicketWorkflowAction
-  | CloseTicketWorkflowAction
-  | AddChatLabelWorkflowAction
-  | RemoveChatLabelWorkflowAction
-  | AddTicketLabelWorkflowAction
-  | RemoveTicketLabelWorkflowAction
-  | AssignChatWorkflowAction
-  | ForwardMessageWorkflowAction
-  | SendEmailWorkflowAction
-  | DeleteMessageWorkflowAction
-  | CloseChatWorkflowAction
-  | ValidateWorkflowAction
-  | DelayWorkflowAction
-  | SendSlackNotificationWorkflowAction
-  | AIPromptWorkflowAction;
-
-export type WorkflowActionsTypeMap = {
-  send_message_to_chat: SendMessageToChatWorkflowAction;
-  create_ticket: CreateTicketWorkflowAction;
-  attach_to_latest_ticket: AttachToLatestTicket;
-  notify_http: NotifyHTTPWorkflowAction;
-  flag_message: FlagMessageWorkflowAction;
-  unflag_message: UnflagMessageWorkflowAction;
-  assign_ticket: AssignTicketWorkflowAction;
-  close_ticket: CloseTicketWorkflowAction;
-  add_chat_label: AddChatLabelWorkflowAction;
-  remove_chat_label: RemoveChatLabelWorkflowAction;
-  add_ticket_label: AddTicketLabelWorkflowAction;
-  remove_ticket_label: RemoveTicketLabelWorkflowAction;
-  assign_chat: AssignChatWorkflowAction;
-  forward_message: ForwardMessageWorkflowAction;
-  send_email: SendEmailWorkflowAction;
-  delete_message: DeleteMessageWorkflowAction;
-  close_chat: CloseChatWorkflowAction;
-  validate_action: ValidateWorkflowAction;
-  delay: DelayWorkflowAction;
-  send_slack_notification: SendSlackNotificationWorkflowAction;
-  ai_prompt: AIPromptWorkflowAction;
-  split_path: SplitPathWorkflowAction;
-};
-
-export type WorkflowActionTypes =
-  | NormalWorkflowActionTypes
-  | SplitPathWorkflowAction;
-
-export type WorkflowActionCategory =
-  | 'message'
-  | 'ticket'
-  | 'chat'
-  | 'custom'
-  | 'flow'
-  | 'ai';
-
-export const ActionCategoryMap: Record<
-  WorkflowActionTypes['type'],
-  WorkflowActionCategory
-> = {
-  send_message_to_chat: 'message',
-  create_ticket: 'ticket',
-  attach_to_latest_ticket: 'ticket',
-  notify_http: 'custom',
-  flag_message: 'message',
-  unflag_message: 'message',
-  assign_ticket: 'ticket',
-  close_ticket: 'ticket',
-  add_chat_label: 'chat',
-  remove_chat_label: 'chat',
-  add_ticket_label: 'ticket',
-  remove_ticket_label: 'ticket',
-  assign_chat: 'chat',
-  forward_message: 'message',
-  send_email: 'custom',
-  delete_message: 'message',
-  close_chat: 'chat',
-  validate_action: 'flow',
-  delay: 'flow',
-  send_slack_notification: 'custom',
-  ai_prompt: 'ai',
-  split_path: 'flow',
-};
-
-export const CategoryNameMap: Record<WorkflowActionCategory, string> = {
-  message: 'Message',
-  ticket: 'Ticket',
-  chat: 'Chat',
-  custom: 'Custom',
-  flow: 'Flow',
-  ai: 'AI',
-};
-
-export const TriggerNameMap: Record<Triggers, string> = {
-  'chat.closed': 'Chat Closed',
-  'chat.created': 'Chat Created',
-  'chat.label.updated': 'Chat Label Updated',
-  'message.created': 'Message Created',
-  'message.deleted': 'Message Deleted',
-  'message.flagged': 'Message Flagged',
-  'message.unflagged': 'Message Unflagged',
-  'message.updated': 'Message Updated',
-  'reaction.added': 'Reaction Added',
-  'ticket.closed': 'Ticket Closed',
-  'ticket.created': 'Ticket Created',
-  'ticket.deleted': 'Ticket Deleted',
-  'ticket.due': 'Ticket Due',
-  'ticket.updated': 'Ticket Updated',
-  'task.created': 'Task Created',
-  'task.due': 'Task Due',
-};
-
-export const WorkflowActionNameMap: Record<
-  WorkflowType['actions'][number]['action_metadata']['type'],
-  {
-    title: string;
-    description: string;
-  }
-> = {
-  add_chat_label: {
-    title: 'Add Chat Label',
-    description: 'Add a label to the trigger chat',
-  },
-  add_ticket_label: {
-    title: 'Add Ticket Label',
-    description: 'Add a label to the trigger ticket',
-  },
-  assign_chat: {
-    title: 'Assign Chat',
-    description: 'Assign a chat to org user',
-  },
-  attach_to_latest_ticket: {
-    title: 'Attach to Latest Ticket',
-    description: 'Attach to the latest ticket of trigger chat',
-  },
-  close_chat: {
-    title: 'Close Chat',
-    description: 'Close the chat',
-  },
-  close_ticket: {
-    title: 'Close Ticket',
-    description: 'Close the trigger ticket or ticket attached to the message',
-  },
-  create_ticket: {
-    title: 'Create Ticket',
-    description: 'Create a ticket attached to the trigger message',
-  },
-  delay: {
-    title: 'Delay',
-    description: 'Add a delay to next sequential actions',
-  },
-  ai_prompt: {
-    title: 'AI Prompt',
-    description: 'Analyse, filter, categorise, and generate text using AI',
-  },
-  flag_message: {
-    title: 'Flag Message',
-    description: 'Flag the trigger message or message attached to the ticket',
-  },
-  remove_chat_label: {
-    title: 'Remove Chat Label',
-    description: 'Remove a label from the trigger chat',
-  },
-  remove_ticket_label: {
-    title: 'Remove Ticket Label',
-    description:
-      'Remove a label from the trigger ticket or ticket attached to the message',
-  },
-  send_email: {
-    title: 'Send Email',
-    description: 'Send custom text to an email',
-  },
-  send_message_to_chat: {
-    title: 'Send Message to Chat',
-    description: 'Send a message to the chat attached to the trigger',
-  },
-  send_slack_notification: {
-    title: 'Send Slack Notification',
-    description: 'Send a slack notification',
-  },
-  split_path: {
-    title: 'Split Path',
-    description: 'Split the workflow path based on the condition',
-  },
-  unflag_message: {
-    title: 'Unflag Message',
-    description: 'Unflag the trigger message or message attached to the ticket',
-  },
-  validate_action: {
-    title: 'Validate Action',
-    description: 'Validate the action based on multiple criterias',
-  },
-  notify_http: {
-    title: 'Notify HTTP',
-    description: 'Send a custom HTTP request to an endpoint',
-  },
-  assign_ticket: {
-    title: 'Assign Ticket',
-    description: 'Assign a ticket to an org user',
-  },
-  forward_message: {
-    title: 'Forward Message',
-    description: 'Forward a message to a chat',
-  },
-  delete_message: {
-    title: 'Delete Message',
-    description: 'Delete the trigger message or message attached to the ticket',
-  },
-};
-
-export type SendMessageToChatActionReturnInfo = {
-  message_details: {
-    queue_id: string;
-    queue_position: number;
-  };
-};
-
-export type CreateTicketActionReturnInfo = {
-  ticket_details: Tables<'tbl_chat_tickets'>;
-};
-
-export type AssignChatActionReturnInfo = {
-  chat_details: {
-    chat_id: string;
-    assigned_to: string;
-    org_id: string;
-  };
-};
-
-export type AddChatLabelActionReturnInfo = {
-  chat_details: {
-    chat_id: string;
-    org_id: string;
-    labels: string[];
-  };
-};
-
-export type NotifyHTTPActionReturnInfo = {
-  status: number | 'Unknown';
-  data: Record<string, unknown>;
-  error: any;
-};
-
-export type ForwardMessageActionReturnInfo = {
-  [key: string]: boolean;
-};
-
-export type DeleteMessageActionReturnInfo = {};
-
-export type AssignTicketActionReturnInfo = Tables<'tbl_chat_tickets'>;
-export type CloseTicketActionReturnInfo = Tables<'tbl_chat_tickets'>;
-
-export type AIPromptActionReturnInfo = {
-  query: string;
-  input: string;
-  output: string | Record<string, unknown> | boolean | null;
-};
-
-export type ActionInfo = {
-  send_message_to_chat: SendMessageToChatActionReturnInfo;
-  create_ticket: CreateTicketActionReturnInfo;
-  assign_chat: AssignChatActionReturnInfo;
-  add_chat_label: AddChatLabelActionReturnInfo;
-  notify_http: NotifyHTTPActionReturnInfo;
-  forward_message: ForwardMessageActionReturnInfo;
-  delete_message: DeleteMessageActionReturnInfo;
-  assign_ticket: AssignTicketActionReturnInfo;
-  close_ticket: CloseTicketActionReturnInfo;
-  ai_prompt: AIPromptActionReturnInfo;
-};
-
-// Example workflow type ->
-
-// const demoWorkflow: WorkflowType = {
-//   id: 'workflow-1',
-//   name: 'Urgent Chat Auto-Responder',
-//   trigger: Triggers.MESSAGE_CREATED,
-//   trigger_metadata: {
-//     org_phones: ['phone-1'],
-//     allow_internal_messages: false,
-//     first_action_id: 'action-validate',
-//   },
-//   actions: [
-//     {
-//       id: 'action-validate',
-//       action_metadata: {
-//         type: 'validate_action',
-//         metadata: {
-//           operator: 'AND',
-//           conditions: [
-//             {
-//               id: 'cond-1',
-//               variable_name: 'message.text',
-//               variable_type: 'string',
-//               condition: 'CONTAINS',
-//               value: 'urgent',
-//             },
-//             {
-//               id: 'cond-2',
-//               variable_name: 'chat.assigned',
-//               variable_type: 'boolean',
-//               condition: 'IS',
-//               value: false,
-//             },
-//           ],
-//         },
-//       },
-//       next: 'action-add-label',
-//     },
-//     {
-//       id: 'action-add-label',
-//       action_metadata: {
-//         type: 'add_chat_label',
-//         metadata: {
-//           labels: ['urgent'],
-//         },
-//       },
-//       next: 'action-assign-chat',
-//     },
-//     {
-//       id: 'action-assign-chat',
-//       action_metadata: {
-//         type: 'assign_chat',
-//         metadata: {
-//           assignee: {
-//             round_robin: true,
-//             emails: ['agent1@example.com', 'agent2@example.com'],
-//             assignee_check_for: 'all',
-//           },
-//         },
-//       },
-//       next: 'action-delay',
-//     },
-//     {
-//       id: 'action-delay',
-//       action_metadata: {
-//         type: 'delay',
-//         metadata: {
-//           delay: '5 minutes',
-//         },
-//       },
-//       next: 'action-send-message',
-//     },
-//     {
-//       id: 'action-send-message',
-//       action_metadata: {
-//         type: 'send_message_to_chat',
-//         metadata: {
-//           message: 'We’re on it!',
-//           chat_id: 'trigger_chat',
-//         },
-//       },
-//       next: 'action-split',
-//     },
-//     {
-//       id: 'action-split',
-//       action_metadata: {
-//         type: 'split_path',
-//         metadata: {
-//           paths: [
-//             {
-//               id: 'path-flagged',
-//               condition_action_id: 'action-condition-flagged',
-//             },
-//             {
-//               id: 'path-not-flagged',
-//               condition_action_id: 'action-condition-not-flagged',
-//             },
-//           ],
-//         },
-//     },
-//     {
-//       id: 'action-condition-flagged',
-//       action_metadata: {
-//         type: 'validate_action',
-//         metadata: {
-//           operator: 'AND',
-//           conditions: [
-//             {
-//               id: 'cond-flagged',
-//               variable_name: 'chat.has_flagged_messages',
-//               variable_type: 'boolean',
-//               condition: 'IS',
-//               value: true,
-//             },
-//           ],
-//         },
-//       },
-//       next: 'action-create-ticket',
-//     },
-//     {
-//       id: 'action-condition-not-flagged',
-//       action_metadata: {
-//         type: 'validate_action',
-//         metadata: {
-//           operator: 'AND',
-//           conditions: [
-//             {
-//               id: 'cond-unflagged',
-//               variable_name: 'chat.has_flagged_messages',
-//               variable_type: 'boolean',
-//               condition: 'IS',
-//               value: false,
-//             },
-//           ],
-//         },
-//       },
-//       next: 'action-send-slack',
-//     },
-//     {
-//       id: 'action-create-ticket',
-//       action_metadata: {
-//         type: 'create_ticket',
-//         metadata: {
-//           subject: 'Urgent Chat Follow-up',
-//           assignee: {
-//             email: 'manager@example.com',
-//           },
-//           priority: '4',
-//           status: 'open',
-//           labels: ['urgent', 'auto-created'],
-//           due_date: '30 minutes',
-//         },
-//       },
-//       next: '', // End
-//     },
-//     {
-//       id: 'action-send-slack',
-//       action_metadata: {
-//         type: 'send_slack_notification',
-//         metadata: {
-//           slack_payload: JSON.stringify({
-//             text: 'An urgent chat was received, no flagged messages.',
-//           }),
-//           url: 'https://hooks.slack.com/services/XXX/YYY/ZZZ',
-//         },
-//       },
-//       next: '', // End
-//     },
-//   ],
-// };
-
-/***************************** WORKFLOW FE TYPES @harshgour *****************************/
+import { Merge, OverrideProperties } from 'type-fest';
+import { AppendTypes } from './rules.types';
+import { Tables } from './supabase.types';
+import { TaskType } from './types';
+
+/***************************** WORKFLOWS *****************************/
+
+export type NormalWorkflowActions = {
+  id: string;
+  action_metadata: NormalWorkflowActionTypes;
+  next: string | null;
+};
+
+export type SplitPathActions = {
+  id: string;
+  action_metadata: SplitPathWorkflowAction;
+};
+
+export type WorkflowAction = NormalWorkflowActions | SplitPathActions;
+
+export type WorkflowType = OverrideProperties<
+  Tables<'tbl_org_workflows'>,
+  {
+    trigger_metadata: {
+      org_phones: string[];
+      allow_internal_messages?: boolean;
+      first_action_id: string | null;
+    };
+    trigger: Triggers;
+    actions: Array<NormalWorkflowActions | SplitPathActions>;
+  }
+>;
+
+export function isNormalWorkflowAction(
+  workflow_action:
+    | WorkflowType['actions'][number]
+    | {
+        trigger_metadata?: WorkflowType['trigger_metadata'];
+        trigger: WorkflowType['trigger'];
+      }
+    | {}
+): workflow_action is NormalWorkflowActions {
+  return (
+    'action_metadata' in workflow_action &&
+    workflow_action?.action_metadata?.type !== 'split_path'
+  );
+}
+
+export function isSplitPathAction(
+  workflow_action: WorkflowType['actions'][number]
+): workflow_action is SplitPathActions {
+  return workflow_action.action_metadata.type === 'split_path';
+}
+
+/***************************** CONDITIONS TYPES *****************************/
+
+// {
+//   "operator": "AND",
+//   "conditions": [
+//     {
+//       "id": "cond1",
+//       "variable_name": "message",
+//       "variable_type": "string",
+//       "condition": "CONTAINS",
+//       "value": "urgent"
+//     },
+//     {
+//       "operator": "OR",
+//       "conditions": [
+//         {
+//           "id": "cond2",
+//           "variable_name": "priority",
+//           "variable_type": "number",
+//           "condition": "GT",
+//           "value": 2
+//         },
+//         {
+//           "id": "cond3",
+//           "variable_name": "assigned",
+//           "variable_type": "boolean",
+//           "condition": "NKNOWN"
+//         }
+//       ]
+//     }
+//   ]
+// }
+
+enum Conditions {
+  // string
+  CONTAINS = 'contains',
+  NCONTAINS = 'not contains',
+  EQUALS = 'equals',
+  NEQUALS = 'not equals',
+  STARTS_WITH = 'starts with',
+  ENDS_WITH = 'ends with',
+
+  // number, date, time
+  GREATER_THAN = 'greater than',
+  GREATER_THAN_OR_EQUAL = 'greater than or equal',
+  LESS_THAN = 'less than',
+  LESS_THAN_OR_EQUAL = 'less than or equal',
+
+  // none
+  IS_KNOWN = 'is known',
+  IS_UNKNOWN = 'is unknown',
+
+  // boolean
+  IS = 'is',
+  IS_NOT = 'is not',
+
+  // array
+  IS_ANY_OF = 'is any of',
+  IS_NOT_ANY_OF = 'is not any of',
+
+  // day
+  ON = 'on',
+}
+
+type BaseCondition<T extends Triggers> = {
+  id: string;
+  variable_name: keyof WorkflowDataType<T>;
+};
+
+type StringCondition = BaseCondition<Triggers> & {
+  condition:
+    | 'CONTAINS'
+    | 'NCONTAINS'
+    | 'EQUALS'
+    | 'NEQUALS'
+    | 'STARTS_WITH'
+    | 'ENDS_WITH';
+  value: string;
+  variable_type: 'string';
+};
+
+type DateTimeNumberCondition = BaseCondition<Triggers> & {
+  condition:
+    | 'GREATER_THAN'
+    | 'GREATER_THAN_OR_EQUAL'
+    | 'LESS_THAN'
+    | 'LESS_THAN_OR_EQUAL';
+} & (
+    | {
+        value: string;
+        variable_type: 'number';
+      }
+    | {
+        value: string;
+        timezone: string;
+        variable_type: 'date' | 'time';
+      }
+  );
+
+type ExistsCondition = BaseCondition<Triggers> & {
+  condition: 'IS_KNOWN' | 'IS_UNKNOWN';
+  value: undefined | null;
+  variable_type: null;
+};
+
+type OnCondition = BaseCondition<Triggers> & {
+  condition: 'ON';
+  value: string | string[];
+  timezone: string;
+  variable_type: 'day';
+};
+
+type BooleanCondition = BaseCondition<Triggers> & {
+  condition: 'IS' | 'IS_NOT';
+  value: boolean | 'true' | 'false';
+  variable_type: 'boolean';
+};
+
+type ArrayCondition = BaseCondition<Triggers> & {
+  condition: 'IS_ANY_OF' | 'IS_NOT_ANY_OF';
+  value: string[];
+  variable_type: 'array';
+};
+
+export type ConditionLeaf =
+  | StringCondition
+  | DateTimeNumberCondition
+  | ExistsCondition
+  | OnCondition
+  | BooleanCondition
+  | ArrayCondition;
+
+type ConditionOperator = 'AND' | 'OR';
+
+export type WorkflowConditionGroup = {
+  operator: ConditionOperator;
+  conditions: Array<ConditionLeaf | WorkflowConditionGroup>;
+};
+
+export function isConditionLeaf(
+  condition: ConditionLeaf | WorkflowConditionGroup
+): condition is ConditionLeaf {
+  return 'id' in condition && !('operator' in condition);
+}
+
+/***************************** WORKFLOW DATA TYPES *****************************/
+
+export type WorkflowRawDataTypes = {
+  message: Tables<'tbl_chat_messages'>;
+  reaction: Tables<'tbl_chat_reactions'>;
+  chat: Merge<
+    Merge<Tables<'tbl_chats'>, Tables<'tbl_chat_properties'>>,
+    {
+      has_flagged_messages: boolean;
+      last_message_self: boolean;
+      members: string[];
+    }
+  >;
+  chat_label: Tables<'tbl_chat_properties'>;
+  ticket: Tables<'tbl_chat_tickets'>;
+  task: TaskType;
+  sender: Tables<'tbl_contacts'> & Tables<'tbl_chat_participants'>;
+};
+
+export type GetMessageWorkflowDataTypes = {
+  message: WorkflowRawDataTypes['message'];
+  sender: WorkflowRawDataTypes['sender'];
+  chat: WorkflowRawDataTypes['chat'];
+};
+
+export type GetChatWorkflowDataTypes = {
+  chat: WorkflowRawDataTypes['chat'];
+};
+
+export type GetTicketWorkflowDataTypes = {
+  ticket: WorkflowRawDataTypes['ticket'];
+  message: WorkflowRawDataTypes['message'];
+  sender: WorkflowRawDataTypes['sender'];
+  chat: WorkflowRawDataTypes['chat'];
+};
+
+export type GetTaskWorkflowDataTypes = {
+  task: WorkflowRawDataTypes['task'];
+  associated_object: TaskType['associated_object_metadata'];
+};
+
+export type GetReactionWorkflowDataTypes = {
+  reaction: WorkflowRawDataTypes['reaction'];
+  sender: WorkflowRawDataTypes['sender'];
+  message: WorkflowRawDataTypes['message'];
+  chat: WorkflowRawDataTypes['chat'];
+};
+
+export type MessageWorkflowDataTypes = AppendTypes<
+  {
+    message: WorkflowRawDataTypes['message'];
+    sender: WorkflowRawDataTypes['sender'];
+    chat: WorkflowRawDataTypes['chat'];
+  },
+  '.'
+>;
+
+export type ReactionWorkflowDataTypes = AppendTypes<
+  {
+    reaction: WorkflowRawDataTypes['reaction'];
+    sender: WorkflowRawDataTypes['sender'];
+    message: WorkflowRawDataTypes['message'];
+    chat: WorkflowRawDataTypes['chat'];
+  },
+  '.'
+>;
+
+export type TicketWorkflowDataTypes = AppendTypes<
+  {
+    ticket: WorkflowRawDataTypes['ticket'];
+    message: WorkflowRawDataTypes['message'];
+    sender: WorkflowRawDataTypes['sender'];
+    chat: WorkflowRawDataTypes['chat'];
+  },
+  '.'
+>;
+
+export type TaskWorkflowDataTypes = AppendTypes<
+  {
+    task: WorkflowRawDataTypes['task'];
+    associated_object: TaskType['associated_object_metadata'];
+  },
+  '.'
+>;
+
+export type ChatWorkflowDataTypes = AppendTypes<
+  {
+    chat: WorkflowRawDataTypes['chat'];
+  },
+  '.'
+>;
+
+export enum Triggers {
+  MESSAGE_CREATED = 'message.created',
+  MESSAGE_UPDATED = 'message.updated',
+  MESSAGE_DELETED = 'message.deleted',
+  MESSAGE_FLAGGED = 'message.flagged',
+  MESSAGE_UNFLAGGED = 'message.unflagged',
+  REACTION_ADDED = 'reaction.added',
+  TICKET_CREATED = 'ticket.created',
+  TICKET_UPDATED = 'ticket.updated',
+  TICKET_DELETED = 'ticket.deleted',
+  TICKET_CLOSED = 'ticket.closed',
+  TICKET_DUE = 'ticket.due',
+  CHAT_CREATED = 'chat.created',
+  CHAT_LABEL_UPDATED = 'chat.label.updated',
+  CHAT_CLOSED = 'chat.closed',
+  TASK_CREATED = 'task.created',
+  TASK_DUE = 'task.due',
+}
+
+export type WorkflowDataType<T extends Triggers = Triggers> = T extends
+  | Triggers.MESSAGE_CREATED
+  | Triggers.MESSAGE_DELETED
+  | Triggers.MESSAGE_UPDATED
+  | Triggers.MESSAGE_FLAGGED
+  | Triggers.MESSAGE_UNFLAGGED
+  ? MessageWorkflowDataTypes
+  : T extends
+        | Triggers.CHAT_CREATED
+        | Triggers.CHAT_LABEL_UPDATED
+        | Triggers.CHAT_CLOSED
+    ? ChatWorkflowDataTypes
+    : T extends
+          | Triggers.TICKET_CREATED
+          | Triggers.TICKET_UPDATED
+          | Triggers.TICKET_DELETED
+          | Triggers.TICKET_CLOSED
+          | Triggers.TICKET_DUE
+      ? TicketWorkflowDataTypes
+      : T extends Triggers.REACTION_ADDED
+        ? ReactionWorkflowDataTypes
+        : T extends Triggers.TASK_CREATED | Triggers.TASK_DUE
+          ? TaskWorkflowDataTypes
+          : never;
+
+/***************************** ACTION TYPES *****************************/
+
+export type SendMessageToChatWorkflowAction = {
+  type: 'send_message_to_chat';
+  metadata: {
+    message: string;
+    media?: {
+      url: string;
+      type: 'image' | 'video' | 'audio' | 'document';
+      name: string;
+    } | null;
+    debounce?: `${number} ${'seconds' | 'minutes' | 'hours' | 'days'}` | null;
+    chat_id: `${string}${'@g.us' | '@c.us'}` | 'trigger_chat' | null;
+    unflag_chat?: boolean;
+    as_reply?: boolean;
+  };
+};
+
+export type CreateTicketWorkflowAction = {
+  type: 'create_ticket';
+  metadata: {
+    subject: string | null;
+    assignee:
+      | {
+          round_robin: true;
+          emails: string[];
+          assignee_check_for?: 'shift_times' | 'online_offline' | 'all';
+        }
+      | {
+          email: string | null;
+          round_robin: false;
+        };
+    priority?: '0' | '1' | '2' | '3' | '4';
+    status: 'open' | 'inprogress' | 'closed';
+    labels: string[];
+    due_in: `${number} ${'seconds' | 'minutes' | 'hours' | 'days'}` | null;
+  };
+};
+
+export type AttachToLatestTicket = {
+  type: 'attach_to_latest_ticket';
+  metadata: {
+    status: ('open' | 'inprogress' | 'closed')[];
+  };
+};
+
+export type NotifyHTTPWorkflowAction = {
+  type: 'notify_http';
+  metadata: {
+    url: string;
+    method: 'GET' | 'POST' | 'PUT' | 'DELETE';
+    headers: Record<string, string>;
+    body: string;
+  };
+};
+
+export type FlagMessageWorkflowAction = {
+  type: 'flag_message';
+  metadata: {};
+};
+
+export type UnflagMessageWorkflowAction = {
+  type: 'unflag_message';
+  metadata: {};
+};
+
+export type AssignTicketWorkflowAction = {
+  type: 'assign_ticket';
+  metadata: {
+    assignee:
+      | {
+          round_robin: true;
+          emails: string[];
+          assignee_check_for?: 'shift_times' | 'online_offline' | 'all';
+        }
+      | {
+          email: string | null;
+          round_robin: false;
+        };
+  };
+};
+
+export type CloseTicketWorkflowAction = {
+  type: 'close_ticket';
+  metadata: {
+    bypass_mandatory_fields?: boolean;
+    closing_note: string;
+  };
+};
+
+export type AddChatLabelWorkflowAction = {
+  type: 'add_chat_label';
+  metadata: {
+    labels: string[];
+  };
+};
+
+export type RemoveChatLabelWorkflowAction = {
+  type: 'remove_chat_label';
+  metadata: {
+    labels: string[];
+  };
+};
+
+export type AddTicketLabelWorkflowAction = {
+  type: 'add_ticket_label';
+  metadata: {
+    labels: string[];
+  };
+};
+
+export type RemoveTicketLabelWorkflowAction = {
+  type: 'remove_ticket_label';
+  metadata: {
+    labels: string[];
+  };
+};
+
+export type AssignChatWorkflowAction = {
+  type: 'assign_chat';
+  metadata: {
+    assignee:
+      | {
+          round_robin: true;
+          emails: string[];
+          assignee_check_for?: 'shift_times' | 'online_offline' | 'all';
+        }
+      | {
+          email: string | null;
+          round_robin: false;
+        };
+  };
+};
+
+type ChatIdType = `${string}${'@g.us' | '@c.us'}`;
+
+export type ForwardMessageWorkflowAction = {
+  type: 'forward_message';
+  metadata: {
+    chat_id: `${ChatIdType}${`;${ChatIdType}`}` | null;
+  };
+};
+
+export type SendEmailWorkflowAction = {
+  type: 'send_email';
+  metadata: {
+    email: string;
+    subject: string;
+    body: string;
+  };
+};
+
+export type DeleteMessageWorkflowAction = {
+  type: 'delete_message';
+  metadata: {};
+};
+
+export type CloseChatWorkflowAction = {
+  type: 'close_chat';
+  metadata: {};
+};
+
+export type ValidateWorkflowAction = {
+  type: 'validate_action';
+  metadata: WorkflowConditionGroup;
+};
+
+export type DelayWorkflowAction = {
+  type: 'delay';
+  metadata: {
+    delay: `${number} ${'seconds' | 'minutes' | 'hours' | 'days'}`;
+  };
+};
+
+export type SendSlackNotificationWorkflowAction = {
+  type: 'send_slack_notification';
+  metadata: {
+    slack_payload: string;
+    url: string;
+  };
+};
+
+export type SplitPathWorkflowAction = {
+  type: 'split_path';
+  metadata: {
+    paths: Array<{
+      id: string;
+      condition_action_id: string;
+    }>;
+  };
+};
+
+// experimental
+export type AIPromptWorkflowAction = {
+  type: 'ai_prompt';
+  metadata: {
+    query: string;
+    body: string;
+  };
+};
+
+export type NormalWorkflowActionTypes =
+  | SendMessageToChatWorkflowAction
+  | CreateTicketWorkflowAction
+  | AttachToLatestTicket
+  | NotifyHTTPWorkflowAction
+  | FlagMessageWorkflowAction
+  | UnflagMessageWorkflowAction
+  | AssignTicketWorkflowAction
+  | CloseTicketWorkflowAction
+  | AddChatLabelWorkflowAction
+  | RemoveChatLabelWorkflowAction
+  | AddTicketLabelWorkflowAction
+  | RemoveTicketLabelWorkflowAction
+  | AssignChatWorkflowAction
+  | ForwardMessageWorkflowAction
+  | SendEmailWorkflowAction
+  | DeleteMessageWorkflowAction
+  | CloseChatWorkflowAction
+  | ValidateWorkflowAction
+  | DelayWorkflowAction
+  | SendSlackNotificationWorkflowAction
+  | AIPromptWorkflowAction;
+
+export type WorkflowActionsTypeMap = {
+  send_message_to_chat: SendMessageToChatWorkflowAction;
+  create_ticket: CreateTicketWorkflowAction;
+  attach_to_latest_ticket: AttachToLatestTicket;
+  notify_http: NotifyHTTPWorkflowAction;
+  flag_message: FlagMessageWorkflowAction;
+  unflag_message: UnflagMessageWorkflowAction;
+  assign_ticket: AssignTicketWorkflowAction;
+  close_ticket: CloseTicketWorkflowAction;
+  add_chat_label: AddChatLabelWorkflowAction;
+  remove_chat_label: RemoveChatLabelWorkflowAction;
+  add_ticket_label: AddTicketLabelWorkflowAction;
+  remove_ticket_label: RemoveTicketLabelWorkflowAction;
+  assign_chat: AssignChatWorkflowAction;
+  forward_message: ForwardMessageWorkflowAction;
+  send_email: SendEmailWorkflowAction;
+  delete_message: DeleteMessageWorkflowAction;
+  close_chat: CloseChatWorkflowAction;
+  validate_action: ValidateWorkflowAction;
+  delay: DelayWorkflowAction;
+  send_slack_notification: SendSlackNotificationWorkflowAction;
+  ai_prompt: AIPromptWorkflowAction;
+  split_path: SplitPathWorkflowAction;
+};
+
+export type WorkflowActionTypes =
+  | NormalWorkflowActionTypes
+  | SplitPathWorkflowAction;
+
+export type WorkflowActionCategory =
+  | 'message'
+  | 'ticket'
+  | 'chat'
+  | 'custom'
+  | 'flow'
+  | 'ai';
+
+export const ActionCategoryMap: Record<
+  WorkflowActionTypes['type'],
+  WorkflowActionCategory
+> = {
+  send_message_to_chat: 'message',
+  create_ticket: 'ticket',
+  attach_to_latest_ticket: 'ticket',
+  notify_http: 'custom',
+  flag_message: 'message',
+  unflag_message: 'message',
+  assign_ticket: 'ticket',
+  close_ticket: 'ticket',
+  add_chat_label: 'chat',
+  remove_chat_label: 'chat',
+  add_ticket_label: 'ticket',
+  remove_ticket_label: 'ticket',
+  assign_chat: 'chat',
+  forward_message: 'message',
+  send_email: 'custom',
+  delete_message: 'message',
+  close_chat: 'chat',
+  validate_action: 'flow',
+  delay: 'flow',
+  send_slack_notification: 'custom',
+  ai_prompt: 'ai',
+  split_path: 'flow',
+};
+
+export const CategoryNameMap: Record<WorkflowActionCategory, string> = {
+  message: 'Message',
+  ticket: 'Ticket',
+  chat: 'Chat',
+  custom: 'Custom',
+  flow: 'Flow',
+  ai: 'AI',
+};
+
+export const TriggerNameMap: Record<Triggers, string> = {
+  'chat.closed': 'Chat Closed',
+  'chat.created': 'Chat Created',
+  'chat.label.updated': 'Chat Label Updated',
+  'message.created': 'Message Created',
+  'message.deleted': 'Message Deleted',
+  'message.flagged': 'Message Flagged',
+  'message.unflagged': 'Message Unflagged',
+  'message.updated': 'Message Updated',
+  'reaction.added': 'Reaction Added',
+  'ticket.closed': 'Ticket Closed',
+  'ticket.created': 'Ticket Created',
+  'ticket.deleted': 'Ticket Deleted',
+  'ticket.due': 'Ticket Due',
+  'ticket.updated': 'Ticket Updated',
+  'task.created': 'Task Created',
+  'task.due': 'Task Due',
+};
+
+export const WorkflowActionNameMap: Record<
+  WorkflowType['actions'][number]['action_metadata']['type'],
+  {
+    title: string;
+    description: string;
+  }
+> = {
+  add_chat_label: {
+    title: 'Add Chat Label',
+    description: 'Add a label to the trigger chat',
+  },
+  add_ticket_label: {
+    title: 'Add Ticket Label',
+    description: 'Add a label to the trigger ticket',
+  },
+  assign_chat: {
+    title: 'Assign Chat',
+    description: 'Assign a chat to org user',
+  },
+  attach_to_latest_ticket: {
+    title: 'Attach to Latest Ticket',
+    description: 'Attach to the latest ticket of trigger chat',
+  },
+  close_chat: {
+    title: 'Close Chat',
+    description: 'Close the chat',
+  },
+  close_ticket: {
+    title: 'Close Ticket',
+    description: 'Close the trigger ticket or ticket attached to the message',
+  },
+  create_ticket: {
+    title: 'Create Ticket',
+    description: 'Create a ticket attached to the trigger message',
+  },
+  delay: {
+    title: 'Delay',
+    description: 'Add a delay to next sequential actions',
+  },
+  ai_prompt: {
+    title: 'AI Prompt',
+    description: 'Analyse, filter, categorise, and generate text using AI',
+  },
+  flag_message: {
+    title: 'Flag Message',
+    description: 'Flag the trigger message or message attached to the ticket',
+  },
+  remove_chat_label: {
+    title: 'Remove Chat Label',
+    description: 'Remove a label from the trigger chat',
+  },
+  remove_ticket_label: {
+    title: 'Remove Ticket Label',
+    description:
+      'Remove a label from the trigger ticket or ticket attached to the message',
+  },
+  send_email: {
+    title: 'Send Email',
+    description: 'Send custom text to an email',
+  },
+  send_message_to_chat: {
+    title: 'Send Message to Chat',
+    description: 'Send a message to the chat attached to the trigger',
+  },
+  send_slack_notification: {
+    title: 'Send Slack Notification',
+    description: 'Send a slack notification',
+  },
+  split_path: {
+    title: 'Split Path',
+    description: 'Split the workflow path based on the condition',
+  },
+  unflag_message: {
+    title: 'Unflag Message',
+    description: 'Unflag the trigger message or message attached to the ticket',
+  },
+  validate_action: {
+    title: 'Validate Action',
+    description: 'Validate the action based on multiple criterias',
+  },
+  notify_http: {
+    title: 'Notify HTTP',
+    description: 'Send a custom HTTP request to an endpoint',
+  },
+  assign_ticket: {
+    title: 'Assign Ticket',
+    description: 'Assign a ticket to an org user',
+  },
+  forward_message: {
+    title: 'Forward Message',
+    description: 'Forward a message to a chat',
+  },
+  delete_message: {
+    title: 'Delete Message',
+    description: 'Delete the trigger message or message attached to the ticket',
+  },
+};
+
+export type SendMessageToChatActionReturnInfo = {
+  message_details: {
+    queue_id: string;
+    queue_position: number;
+  };
+};
+
+export type CreateTicketActionReturnInfo = {
+  ticket_details: Tables<'tbl_chat_tickets'>;
+};
+
+export type AssignChatActionReturnInfo = {
+  chat_details: {
+    chat_id: string;
+    assigned_to: string;
+    org_id: string;
+  };
+};
+
+export type AddChatLabelActionReturnInfo = {
+  chat_details: {
+    chat_id: string;
+    org_id: string;
+    labels: string[];
+  };
+};
+
+export type NotifyHTTPActionReturnInfo = {
+  status: number | 'Unknown';
+  data: Record<string, unknown>;
+  error: any;
+};
+
+export type ForwardMessageActionReturnInfo = {
+  [key: string]: boolean;
+};
+
+export type DeleteMessageActionReturnInfo = {};
+
+export type AssignTicketActionReturnInfo = Tables<'tbl_chat_tickets'>;
+export type CloseTicketActionReturnInfo = Tables<'tbl_chat_tickets'>;
+
+export type AIPromptActionReturnInfo = {
+  query: string;
+  input: string;
+  output: string | Record<string, unknown> | boolean | null;
+};
+
+export type ActionInfo = {
+  send_message_to_chat: SendMessageToChatActionReturnInfo;
+  create_ticket: CreateTicketActionReturnInfo;
+  assign_chat: AssignChatActionReturnInfo;
+  add_chat_label: AddChatLabelActionReturnInfo;
+  notify_http: NotifyHTTPActionReturnInfo;
+  forward_message: ForwardMessageActionReturnInfo;
+  delete_message: DeleteMessageActionReturnInfo;
+  assign_ticket: AssignTicketActionReturnInfo;
+  close_ticket: CloseTicketActionReturnInfo;
+  ai_prompt: AIPromptActionReturnInfo;
+};
+
+// Example workflow type ->
+
+// const demoWorkflow: WorkflowType = {
+//   id: 'workflow-1',
+//   name: 'Urgent Chat Auto-Responder',
+//   trigger: Triggers.MESSAGE_CREATED,
+//   trigger_metadata: {
+//     org_phones: ['phone-1'],
+//     allow_internal_messages: false,
+//     first_action_id: 'action-validate',
+//   },
+//   actions: [
+//     {
+//       id: 'action-validate',
+//       action_metadata: {
+//         type: 'validate_action',
+//         metadata: {
+//           operator: 'AND',
+//           conditions: [
+//             {
+//               id: 'cond-1',
+//               variable_name: 'message.text',
+//               variable_type: 'string',
+//               condition: 'CONTAINS',
+//               value: 'urgent',
+//             },
+//             {
+//               id: 'cond-2',
+//               variable_name: 'chat.assigned',
+//               variable_type: 'boolean',
+//               condition: 'IS',
+//               value: false,
+//             },
+//           ],
+//         },
+//       },
+//       next: 'action-add-label',
+//     },
+//     {
+//       id: 'action-add-label',
+//       action_metadata: {
+//         type: 'add_chat_label',
+//         metadata: {
+//           labels: ['urgent'],
+//         },
+//       },
+//       next: 'action-assign-chat',
+//     },
+//     {
+//       id: 'action-assign-chat',
+//       action_metadata: {
+//         type: 'assign_chat',
+//         metadata: {
+//           assignee: {
+//             round_robin: true,
+//             emails: ['agent1@example.com', 'agent2@example.com'],
+//             assignee_check_for: 'all',
+//           },
+//         },
+//       },
+//       next: 'action-delay',
+//     },
+//     {
+//       id: 'action-delay',
+//       action_metadata: {
+//         type: 'delay',
+//         metadata: {
+//           delay: '5 minutes',
+//         },
+//       },
+//       next: 'action-send-message',
+//     },
+//     {
+//       id: 'action-send-message',
+//       action_metadata: {
+//         type: 'send_message_to_chat',
+//         metadata: {
+//           message: 'We’re on it!',
+//           chat_id: 'trigger_chat',
+//         },
+//       },
+//       next: 'action-split',
+//     },
+//     {
+//       id: 'action-split',
+//       action_metadata: {
+//         type: 'split_path',
+//         metadata: {
+//           paths: [
+//             {
+//               id: 'path-flagged',
+//               condition_action_id: 'action-condition-flagged',
+//             },
+//             {
+//               id: 'path-not-flagged',
+//               condition_action_id: 'action-condition-not-flagged',
+//             },
+//           ],
+//         },
+//     },
+//     {
+//       id: 'action-condition-flagged',
+//       action_metadata: {
+//         type: 'validate_action',
+//         metadata: {
+//           operator: 'AND',
+//           conditions: [
+//             {
+//               id: 'cond-flagged',
+//               variable_name: 'chat.has_flagged_messages',
+//               variable_type: 'boolean',
+//               condition: 'IS',
+//               value: true,
+//             },
+//           ],
+//         },
+//       },
+//       next: 'action-create-ticket',
+//     },
+//     {
+//       id: 'action-condition-not-flagged',
+//       action_metadata: {
+//         type: 'validate_action',
+//         metadata: {
+//           operator: 'AND',
+//           conditions: [
+//             {
+//               id: 'cond-unflagged',
+//               variable_name: 'chat.has_flagged_messages',
+//               variable_type: 'boolean',
+//               condition: 'IS',
+//               value: false,
+//             },
+//           ],
+//         },
+//       },
+//       next: 'action-send-slack',
+//     },
+//     {
+//       id: 'action-create-ticket',
+//       action_metadata: {
+//         type: 'create_ticket',
+//         metadata: {
+//           subject: 'Urgent Chat Follow-up',
+//           assignee: {
+//             email: 'manager@example.com',
+//           },
+//           priority: '4',
+//           status: 'open',
+//           labels: ['urgent', 'auto-created'],
+//           due_date: '30 minutes',
+//         },
+//       },
+//       next: '', // End
+//     },
+//     {
+//       id: 'action-send-slack',
+//       action_metadata: {
+//         type: 'send_slack_notification',
+//         metadata: {
+//           slack_payload: JSON.stringify({
+//             text: 'An urgent chat was received, no flagged messages.',
+//           }),
+//           url: 'https://hooks.slack.com/services/XXX/YYY/ZZZ',
+//         },
+//       },
+//       next: '', // End
+//     },
+//   ],
+// };
+
+/***************************** WORKFLOW FE TYPES @harshgour *****************************/