@periskope/types 0.6.166 → 0.6.167

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Files changed (7) hide show
  1. package/dist/rules.types.js +6 -4
  2. package/dist/supabase.types.d.ts +10 -25
  3. package/index.ts +3 -3
  4. package/package.json +1 -2
  5. package/rules.types.ts +1601 -1599
  6. package/supabase.types.ts +11 -26
  7. package/types.ts +813 -813
package/rules.types.ts CHANGED
@@ -1,1599 +1,1601 @@
1
- import { Merge, OverrideProperties } from 'type-fest';
2
- import { Tables } from './supabase.types';
3
- import {
4
- ChatRuleInfoType,
5
- MessageRuleInfoType,
6
- ReactionRuleInfoType,
7
- SenderRuleInfoType,
8
- TicketRuleInfoType,
9
- } from './types';
10
-
11
- export type AppendTypes<T extends object, O extends string> = {
12
- [K in keyof T & string as `${K}${O}${keyof T[K] & string}`]: T[K][keyof T[K]];
13
- };
14
-
15
- export type TicketVariablesType = TicketRuleInfoType['ticket'];
16
-
17
- export type MessageVariablesType = MessageRuleInfoType['message'];
18
-
19
- export type SenderVariablesType = SenderRuleInfoType;
20
-
21
- export type ReactionVariablesType = ReactionRuleInfoType['reaction'];
22
-
23
- export type ChatVariablesType = ChatRuleInfoType;
24
-
25
- export type MessageRulesInfoType = Merge<
26
- AppendTypes<
27
- {
28
- message: MessageVariablesType;
29
- sender: SenderVariablesType;
30
- chat: ChatVariablesType;
31
- },
32
- '.'
33
- >,
34
- {
35
- rule: Tables<'tbl_automation_rules'>[];
36
- id: 'message.message_id';
37
- type: `message.${'created' | 'updated' | 'flagged'}`;
38
- org_id: string;
39
- }
40
- >;
41
-
42
- export type TicketRulesInfoType = Merge<
43
- AppendTypes<
44
- {
45
- ticket: TicketVariablesType;
46
- message: MessageVariablesType;
47
- sender: SenderVariablesType;
48
- chat: ChatVariablesType;
49
- },
50
- '.'
51
- >,
52
- {
53
- id: 'ticket.ticket_id';
54
- type: `ticket.${'created' | 'updated'}`;
55
- org_id: string;
56
- rule: Tables<'tbl_automation_rules'>[];
57
- }
58
- >;
59
-
60
- export type ReactionRulesInfoType = Merge<
61
- AppendTypes<
62
- {
63
- reaction: ReactionVariablesType;
64
- message: MessageVariablesType;
65
- sender: SenderVariablesType;
66
- chat: ChatVariablesType;
67
- },
68
- '.'
69
- >,
70
- {
71
- rule: Tables<'tbl_automation_rules'>[];
72
- id: 'reaction.reaction_id';
73
- type: `reaction.added`;
74
- org_id: string;
75
- }
76
- >;
77
-
78
- export type ChatRulesInfoType = Merge<
79
- AppendTypes<
80
- {
81
- chat: ChatVariablesType;
82
- },
83
- '.'
84
- >,
85
- {
86
- rule: Tables<'tbl_automation_rules'>[];
87
- id: 'chat.chat_id';
88
- type: 'chat.created' | 'chat.label.updated';
89
- org_id: string;
90
- }
91
- >;
92
-
93
- export type RuleInfoType =
94
- | MessageRulesInfoType
95
- | ChatRulesInfoType
96
- | TicketRulesInfoType
97
- | ReactionRulesInfoType;
98
-
99
- export interface Filter {
100
- id: string;
101
- condition:
102
- | 'CONTAINS'
103
- | 'NCONTAINS'
104
- | 'EQ'
105
- | 'NEQ'
106
- | 'LT'
107
- | 'LTE'
108
- | 'GT'
109
- | 'GTE'
110
- | 'KNOWN'
111
- | 'NKNOWN'
112
- | 'IS'
113
- | 'NIS'
114
- | 'ON'; // Add other condition types as needed
115
- variable: string;
116
- value: string | string[];
117
- variable_type?: 'string' | 'number' | 'boolean' | 'day-time' | 'date' | 'day'; // Optional, like 'Date'
118
- }
119
-
120
- export const isFilter = (filter: any): filter is Filter => {
121
- return (
122
- typeof filter === 'object' &&
123
- 'id' in filter &&
124
- 'condition' in filter &&
125
- 'variable' in filter &&
126
- 'value' in filter
127
- );
128
- };
129
-
130
- export const FilterNameMap: Record<
131
- Filter['condition'],
132
- {
133
- name: string;
134
- input: boolean;
135
- }
136
- > = {
137
- EQ: {
138
- name: 'equals to',
139
- input: true,
140
- },
141
- NEQ: {
142
- name: 'not equals to',
143
- input: true,
144
- },
145
- CONTAINS: {
146
- name: 'contains',
147
- input: true,
148
- },
149
- NCONTAINS: {
150
- name: 'does not contain',
151
- input: true,
152
- },
153
- LT: {
154
- name: 'less than',
155
- input: true,
156
- },
157
- LTE: {
158
- name: 'less than or equals to',
159
- input: true,
160
- },
161
- GT: {
162
- name: 'greater than',
163
- input: true,
164
- },
165
- GTE: {
166
- name: 'greater than or equals to',
167
- input: true,
168
- },
169
- KNOWN: {
170
- name: 'is known',
171
- input: false,
172
- },
173
- NKNOWN: {
174
- name: 'is not known',
175
- input: false,
176
- },
177
- IS: {
178
- name: 'is',
179
- input: true,
180
- },
181
- NIS: {
182
- name: 'is not',
183
- input: true,
184
- },
185
- ON: {
186
- name: 'on',
187
- input: true,
188
- },
189
- };
190
-
191
- export type VariableNameValueType = {
192
- text: string;
193
- type:
194
- | 'string'
195
- | 'time'
196
- | 'boolean'
197
- | 'dropdown'
198
- | 'day-time'
199
- | 'number'
200
- | 'date';
201
- variable_type: 'string' | 'number' | 'boolean' | 'day-time' | 'date';
202
- value?:
203
- | string
204
- | {
205
- id: string;
206
- value: string | number | boolean;
207
- label: string;
208
- }[]
209
- | null;
210
- filters:
211
- | Partial<
212
- Record<
213
- Filter['condition'],
214
- {
215
- info?: string;
216
- }
217
- >
218
- >
219
- | Filter['condition'][];
220
- hidden?: boolean;
221
- placeholder?: string;
222
- info?: string;
223
- };
224
-
225
- export const MessageVariableNameMap: Record<
226
- keyof AppendTypes<{ message: MessageVariablesType }, '.'>,
227
- VariableNameValueType
228
- > = {
229
- 'message.body': {
230
- text: 'Message Body',
231
- type: 'string',
232
- filters: ['CONTAINS', 'NCONTAINS', 'EQ', 'NEQ', 'KNOWN', 'NKNOWN'],
233
- placeholder: 'e.g. Test message',
234
- variable_type: 'string',
235
- },
236
- 'message.sender_phone': {
237
- text: 'Message Sender Phone',
238
- type: 'string',
239
- filters: ['EQ', 'NEQ'],
240
- placeholder: 'e.g. 919876543210',
241
- variable_type: 'string',
242
- },
243
- 'message.timestamp': {
244
- text: 'Message Timestamp',
245
- type: 'day-time',
246
- filters: {
247
- LT: {
248
- info: 'When message is received before mentioned time (UTC)',
249
- },
250
- LTE: {
251
- info: 'When message is received before mentioned time (UTC)',
252
- },
253
- GT: {
254
- info: 'When message is received after mentioned time (UTC)',
255
- },
256
- GTE: {
257
- info: 'When message is received on or after mentioned time (UTC)',
258
- },
259
- ON: {
260
- info: 'When message is received on mentioned days',
261
- },
262
- },
263
- variable_type: 'day-time',
264
- info: 'The timestamp when the message was received',
265
- },
266
- 'message.flag_status': {
267
- text: 'Message Flag Status',
268
- filters: ['IS'],
269
- type: 'boolean',
270
- variable_type: 'boolean',
271
- },
272
- 'message.has_quoted_msg': {
273
- text: 'Has Quoted Message',
274
- filters: ['IS'],
275
- type: 'boolean',
276
- variable_type: 'boolean',
277
- },
278
- 'message.media': {
279
- text: 'Has Media',
280
- type: 'boolean',
281
- filters: ['KNOWN', 'NKNOWN'],
282
- variable_type: 'boolean',
283
- },
284
- 'message.performed_by': {
285
- text: 'Message Sent By (email)',
286
- type: 'dropdown',
287
- value: 'org.members',
288
- filters: ['EQ', 'NEQ'],
289
- variable_type: 'string',
290
- },
291
- 'message.chat_id': {
292
- text: 'Chat ID',
293
- type: 'string',
294
- filters: ['EQ', 'NEQ'],
295
- hidden: true,
296
- variable_type: 'string',
297
- },
298
- 'message.message_id': {
299
- text: 'Message ID',
300
- type: 'string',
301
- filters: ['EQ', 'NEQ'],
302
- hidden: true,
303
- variable_type: 'string',
304
- },
305
- 'message.org_phone': {
306
- text: 'Org Phone',
307
- type: 'string',
308
- filters: ['EQ', 'NEQ'],
309
- hidden: true,
310
- variable_type: 'string',
311
- },
312
- 'message.org_id': {
313
- text: 'Org ID',
314
- type: 'string',
315
- filters: ['EQ', 'NEQ'],
316
- hidden: true,
317
- variable_type: 'string',
318
- },
319
- 'message.message_type': {
320
- text: 'Message Type',
321
- type: 'dropdown',
322
- value: [
323
- { id: 'text', value: 'chat', label: 'Text' },
324
- { id: 'image', value: 'image', label: 'Image' },
325
- { id: 'video', value: 'video', label: 'Video' },
326
- { id: 'audio', value: 'audio', label: 'Audio' },
327
- { id: 'audio', value: 'ptt', label: 'PTT (Audio voice message)' },
328
- { id: 'document', value: 'document', label: 'Document' },
329
- ],
330
- filters: ['EQ', 'NEQ'],
331
- variable_type: 'string',
332
- },
333
- 'message.author': {
334
- text: 'Message Author',
335
- type: 'string',
336
- filters: ['EQ', 'NEQ'],
337
- hidden: true,
338
- variable_type: 'string',
339
- },
340
- };
341
-
342
- export const SenderVariableNameMap: Record<
343
- keyof AppendTypes<{ sender: SenderVariablesType }, '.'>,
344
- VariableNameValueType
345
- > = {
346
- 'sender.is_internal': {
347
- text: 'Sender Is Internal',
348
- type: 'boolean',
349
- filters: ['IS'],
350
- variable_type: 'boolean',
351
- },
352
- 'sender.contact_name': {
353
- text: 'Sender Name',
354
- type: 'string',
355
- filters: ['EQ', 'NEQ', 'KNOWN', 'NKNOWN'],
356
- placeholder: 'e.g. John Doe',
357
- variable_type: 'string',
358
- },
359
- 'sender.contact_id': {
360
- text: 'Sender Phone',
361
- type: 'string',
362
- filters: ['EQ', 'NEQ'],
363
- placeholder: 'e.g. 919876543210',
364
- variable_type: 'string',
365
- },
366
- 'sender.labels': {
367
- text: 'Sender Contact Labels',
368
- type: 'dropdown',
369
- value: 'org.labels',
370
- filters: ['CONTAINS', 'NCONTAINS'],
371
- variable_type: 'string',
372
- },
373
- 'sender.org_id': {
374
- text: 'Org ID',
375
- type: 'string',
376
- filters: ['EQ', 'NEQ'],
377
- hidden: true,
378
- variable_type: 'string',
379
- },
380
- 'sender.is_admin': {
381
- text: 'Sender Is Admin',
382
- type: 'dropdown',
383
- filters: ['EQ', 'NEQ'],
384
- value: [
385
- {
386
- id: 'true',
387
- value: 'true',
388
- label: 'True',
389
- },
390
- {
391
- id: 'false',
392
- value: 'false',
393
- label: 'False',
394
- },
395
- ],
396
- variable_type: 'boolean',
397
- },
398
- };
399
-
400
- export const ChatVariableNameMap: Record<
401
- keyof AppendTypes<{ chat: ChatVariablesType }, '.'>,
402
- VariableNameValueType
403
- > = {
404
- 'chat.assigned_to': {
405
- text: 'Chat Assignee',
406
- type: 'dropdown',
407
- value: 'org.members',
408
- filters: ['EQ', 'NEQ', 'KNOWN', 'NKNOWN'],
409
- variable_type: 'string',
410
- },
411
- 'chat.chat_name': {
412
- text: 'Chat Name',
413
- type: 'string',
414
- filters: ['EQ', 'NEQ', 'CONTAINS', 'NCONTAINS'],
415
- placeholder: 'e.g. Support Chat',
416
- variable_type: 'string',
417
- },
418
- 'chat.org_phone': {
419
- text: 'Chat Org Phone',
420
- type: 'dropdown',
421
- value: 'org.org_phones',
422
- filters: ['EQ', 'NEQ'],
423
- variable_type: 'string',
424
- },
425
- 'chat.chat_type': {
426
- text: 'Chat Type',
427
- type: 'dropdown',
428
- value: [
429
- { id: 'user', value: 'user', label: 'User' },
430
- { id: 'group', value: 'group', label: 'Group' },
431
- ],
432
- filters: ['EQ', 'NEQ'],
433
- variable_type: 'string',
434
- },
435
- 'chat.members': {
436
- text: 'Chat Members',
437
- type: 'string',
438
- filters: ['CONTAINS', 'NCONTAINS'],
439
- placeholder: 'e.g. 919876543210',
440
- variable_type: 'string',
441
- },
442
- 'chat.labels': {
443
- text: 'Chat Labels',
444
- type: 'dropdown',
445
- value: 'org.labels',
446
- filters: ['CONTAINS', 'NCONTAINS'],
447
- variable_type: 'string',
448
- },
449
- 'chat.chat_id': {
450
- text: 'Chat ID',
451
- type: 'string',
452
- filters: ['EQ', 'NEQ'],
453
- placeholder: 'e.g. 12027747916749@c.us',
454
- variable_type: 'string',
455
- },
456
- 'chat.chat_org_phones': {
457
- text: 'Chat Org Phones',
458
- type: 'dropdown',
459
- filters: ['CONTAINS', 'NCONTAINS'],
460
- hidden: true,
461
- variable_type: 'string',
462
- },
463
- 'chat.org_id': {
464
- text: 'Org ID',
465
- type: 'string',
466
- filters: [],
467
- hidden: true,
468
- variable_type: 'string',
469
- },
470
- 'chat.messages_admins_only': {
471
- text: 'Messages Admins Only (Chat Settings)',
472
- type: 'boolean',
473
- filters: ['EQ', 'NEQ'],
474
- value: [
475
- {
476
- id: 'true',
477
- value: 'true',
478
- label: 'True',
479
- },
480
- {
481
- id: 'false',
482
- value: 'false',
483
- label: 'False',
484
- },
485
- ],
486
- variable_type: 'boolean',
487
- },
488
- 'chat.info_admins_only': {
489
- text: 'Info Admins Only (Chat Settings)',
490
- type: 'boolean',
491
- filters: ['EQ', 'NEQ'],
492
- value: [
493
- {
494
- id: 'true',
495
- value: 'true',
496
- label: 'True',
497
- },
498
- {
499
- id: 'false',
500
- value: 'false',
501
- label: 'False',
502
- },
503
- ],
504
- variable_type: 'boolean',
505
- },
506
- 'chat.has_flagged_messages': {
507
- text: 'Chat Has Flagged Messages',
508
- type: 'boolean',
509
- filters: ['EQ', 'NEQ'],
510
- value: [
511
- {
512
- id: 'true',
513
- value: 'true',
514
- label: 'True',
515
- },
516
- {
517
- id: 'false',
518
- value: 'false',
519
- label: 'False',
520
- },
521
- ],
522
- variable_type: 'boolean',
523
- },
524
- 'chat.group_description': {
525
- text: 'Group Description',
526
- type: 'string',
527
- filters: ['CONTAINS', 'NCONTAINS', 'EQ', 'NEQ'],
528
- placeholder: 'e.g. Group description',
529
- variable_type: 'string',
530
- },
531
- 'chat.custom_properties': {
532
- text: 'Chat Custom Properties',
533
- type: 'dropdown',
534
- value: 'org.custom_properties',
535
- filters: ['EQ', 'NEQ'],
536
- hidden: true,
537
- variable_type: 'string',
538
- },
539
- 'chat.created_at': {
540
- text: 'Chat Created At',
541
- type: 'day-time',
542
- filters: {
543
- LT: {
544
- info: 'When chat is created before mentioned time (UTC)',
545
- },
546
- LTE: {
547
- info: 'When chat is created before mentioned time (UTC)',
548
- },
549
- GT: {
550
- info: 'When chat is created after mentioned time (UTC)',
551
- },
552
- GTE: {
553
- info: 'When chat is created on or after mentioned time (UTC)',
554
- },
555
- ON: {
556
- info: 'When chat is created on mentioned days',
557
- },
558
- },
559
- variable_type: 'day-time',
560
- },
561
- };
562
-
563
- export const TicketVariableNameMap: Record<
564
- keyof AppendTypes<{ ticket: TicketVariablesType }, '.'>,
565
- VariableNameValueType
566
- > = {
567
- 'ticket.subject': {
568
- text: 'Ticket Subject',
569
- type: 'string',
570
- filters: ['CONTAINS', 'NCONTAINS', 'EQ', 'NEQ'],
571
- placeholder: 'e.g. Test ticket',
572
- variable_type: 'string',
573
- },
574
- 'ticket.status': {
575
- text: 'Ticket Status',
576
- type: 'dropdown',
577
- value: [
578
- { id: 'open', value: 'open', label: 'Open' },
579
- { id: 'closed', value: 'closed', label: 'Closed' },
580
- { id: 'inprogress', value: 'inprogress', label: 'In progress' },
581
- ],
582
- filters: ['EQ', 'NEQ'],
583
- variable_type: 'string',
584
- },
585
- 'ticket.priority': {
586
- text: 'Ticket Priority',
587
- type: 'dropdown',
588
- value: [
589
- { id: '0', value: '0', label: 'No Prioriy' },
590
- { id: '1', value: '1', label: 'Low' },
591
- { id: '2', value: '2', label: 'Medium' },
592
- { id: '3', value: '3', label: 'High' },
593
- { id: '4', value: '4', label: 'Urgent' },
594
- ],
595
- filters: ['EQ', 'NEQ'],
596
- variable_type: 'string',
597
- },
598
- 'ticket.assignee': {
599
- text: 'Ticket Assignee',
600
- type: 'dropdown',
601
- value: 'org.members',
602
- filters: ['EQ', 'NEQ', 'KNOWN', 'NKNOWN'],
603
- variable_type: 'string',
604
- },
605
- 'ticket.labels': {
606
- text: 'Ticket Labels',
607
- type: 'dropdown',
608
- value: 'org.labels',
609
- filters: ['CONTAINS', 'NCONTAINS'],
610
- variable_type: 'string',
611
- },
612
- 'ticket.is_deleted': {
613
- text: 'Ticket Is Deleted',
614
- type: 'boolean',
615
- value: [
616
- {
617
- id: 'true',
618
- value: 'true',
619
- label: 'True',
620
- },
621
- {
622
- id: 'false',
623
- value: 'false',
624
- label: 'False',
625
- },
626
- ],
627
- filters: ['IS'],
628
- variable_type: 'boolean',
629
- },
630
- 'ticket.raised_by': {
631
- text: 'Ticket Raised By',
632
- type: 'dropdown',
633
- value: 'org.members',
634
- filters: ['EQ', 'NEQ'],
635
- variable_type: 'string',
636
- },
637
- 'ticket.due_date': {
638
- text: 'Ticket Due Date',
639
- type: 'date',
640
- filters: ['KNOWN', 'NKNOWN'],
641
- variable_type: 'date',
642
- hidden: true,
643
- },
644
- 'ticket.ticket_id': {
645
- text: 'Ticket ID',
646
- type: 'string',
647
- filters: ['EQ', 'NEQ'],
648
- hidden: true,
649
- variable_type: 'string',
650
- },
651
- 'ticket.org_id': {
652
- text: 'Org ID',
653
- type: 'string',
654
- filters: ['EQ', 'NEQ'],
655
- hidden: true,
656
- variable_type: 'string',
657
- },
658
- 'ticket.custom_properties': {
659
- text: 'Ticket Custom Properties',
660
- type: 'dropdown',
661
- value: 'org.custom_properties',
662
- filters: ['EQ', 'NEQ'],
663
- hidden: true,
664
- variable_type: 'string',
665
- },
666
- 'ticket.created_at': {
667
- text: 'Ticket Created At',
668
- type: 'day-time',
669
- filters: {
670
- LT: {
671
- info: 'When ticket is created before mentioned time (UTC)',
672
- },
673
- LTE: {
674
- info: 'When ticket is created before mentioned time (UTC)',
675
- },
676
- GT: {
677
- info: 'When ticket is created after mentioned time (UTC)',
678
- },
679
- GTE: {
680
- info: 'When ticket is created on or after mentioned time (UTC)',
681
- },
682
- ON: {
683
- info: 'When ticket is created on mentioned days',
684
- },
685
- },
686
- variable_type: 'day-time',
687
- },
688
- 'ticket.chat_id': {
689
- text: 'Chat ID',
690
- type: 'string',
691
- filters: ['EQ', 'NEQ'],
692
- hidden: true,
693
- variable_type: 'string',
694
- },
695
- };
696
-
697
- export const ReactionVariableNameMap: Record<
698
- keyof AppendTypes<{ reaction: ReactionVariablesType }, '.'>,
699
- VariableNameValueType
700
- > = {
701
- 'reaction.reaction': {
702
- text: 'Reaction',
703
- type: 'string',
704
- filters: ['EQ', 'NEQ'],
705
- placeholder: 'e.g. 👍',
706
- variable_type: 'string',
707
- },
708
- 'reaction.sender_id': {
709
- text: 'Reaction Sender Phone',
710
- type: 'string',
711
- filters: ['EQ', 'NEQ'],
712
- placeholder: 'e.g. 919876543210',
713
- variable_type: 'string',
714
- },
715
- 'reaction.message_id': {
716
- text: 'Reaction Message ID',
717
- type: 'string',
718
- filters: ['EQ', 'NEQ'],
719
- hidden: true,
720
- variable_type: 'string',
721
- },
722
- 'reaction.chat_id': {
723
- text: 'Chat ID',
724
- type: 'string',
725
- filters: ['EQ', 'NEQ'],
726
- hidden: true,
727
- variable_type: 'string',
728
- },
729
- 'reaction.reaction_id': {
730
- text: 'Reaction ID',
731
- type: 'string',
732
- filters: ['EQ', 'NEQ'],
733
- hidden: true,
734
- variable_type: 'string',
735
- },
736
- };
737
-
738
- export enum FilterConditionMap {
739
- 'CONTAINS' = 'contains',
740
- 'NCONTAINS' = 'does not contain',
741
- 'EQ' = '=',
742
- 'NEQ' = '<>',
743
- 'LT' = '<',
744
- 'LTE' = '<=',
745
- 'GT' = '>',
746
- 'GTE' = '>=',
747
- 'KNOWN' = 'is known',
748
- 'NKNOWN' = 'is not known',
749
- 'IS' = '=',
750
- 'NIS' = '<>',
751
- 'ON' = 'on',
752
- }
753
-
754
- interface FilterGroup {
755
- filters: Filter[];
756
- condition: 'allOf' | 'anyOf';
757
- }
758
-
759
- export interface Conditions {
760
- filters: FilterGroup[];
761
- condition: 'allOf' | 'anyOf';
762
- variables: string[];
763
- delay: `${number} ${'seconds' | 'minutes' | 'hours' | 'days'}`;
764
- org_phones: string[];
765
- }
766
-
767
- export type SendMessageAction = {
768
- id: string;
769
- type: 'send_message';
770
- metadata: {
771
- message: string;
772
- media?: {
773
- url: string;
774
- type: 'image' | 'video' | 'audio' | 'document';
775
- name: string;
776
- };
777
- maintain_flag_status: 'true' | 'false';
778
- debounce_messages: 'true' | 'false';
779
- debounce_message_time:
780
- | `${number} ${'seconds' | 'minutes' | 'hours' | 'days'}`
781
- | null
782
- | undefined;
783
- };
784
- delay: `${number} ${'seconds' | 'minutes' | 'hours' | 'days'}`;
785
- };
786
-
787
- export type NotifyHttpAction = {
788
- id: string;
789
- type: 'notify_http';
790
- delay: `${number} ${'seconds' | 'minutes' | 'hours' | 'days'}`;
791
- metadata: {
792
- url: string;
793
- };
794
- };
795
-
796
- export type CreateTicketAction = {
797
- id: string;
798
- type: 'create_ticket';
799
- delay: `${number} ${'seconds' | 'minutes' | 'hours' | 'days'}`;
800
- metadata: {
801
- assignee?: string;
802
- priority?: '0' | '1' | '2' | '3' | '4';
803
- label?: string;
804
- };
805
- };
806
-
807
- export type FlagMessageAction = {
808
- id: string;
809
- type: 'flag_message';
810
- delay: `${number} ${'seconds' | 'minutes' | 'hours' | 'days'}`;
811
- metadata: {
812
- flag: 'true' | 'false';
813
- };
814
- };
815
-
816
- export type AssignTicketAction = {
817
- id: string;
818
- type: 'assign_ticket';
819
- delay: `${number} ${'seconds' | 'minutes' | 'hours' | 'days'}`;
820
- metadata: {
821
- assignee: string;
822
- round_robin: 'true' | 'false';
823
- };
824
- };
825
-
826
- export type CloseTicketAction = {
827
- id: string;
828
- type: 'close_ticket';
829
- delay: `${number} ${'seconds' | 'minutes' | 'hours' | 'days'}`;
830
- metadata: {
831
- closing_note: string;
832
- };
833
- };
834
-
835
- export type AddChatLabelAction = {
836
- id: string;
837
- type: 'add_chat_label';
838
- delay: `${number} ${'seconds' | 'minutes' | 'hours' | 'days'}`;
839
- metadata: {
840
- label: string;
841
- };
842
- };
843
-
844
- export type AddTicketLabelAction = {
845
- id: string;
846
- type: 'add_ticket_label';
847
- delay: `${number} ${'seconds' | 'minutes' | 'hours' | 'days'}`;
848
- metadata: {
849
- label: string;
850
- };
851
- };
852
-
853
- export type AssignChatAction = {
854
- id: string;
855
- type: 'assign_chat';
856
- delay: `${number} ${'seconds' | 'minutes' | 'hours' | 'days'}`;
857
- metadata: {
858
- assignee: string;
859
- round_robin: 'true' | 'false';
860
- };
861
- };
862
-
863
- export type ForwardMessageAction = {
864
- id: string;
865
- type: 'forward_message';
866
- delay: `${number} ${'seconds' | 'minutes' | 'hours' | 'days'}`;
867
- metadata: {
868
- chat_id: string;
869
- prefix: string;
870
- };
871
- };
872
-
873
- export type SendEmailAction = {
874
- id: string;
875
- type: 'send_email';
876
- delay: `${number} ${'seconds' | 'minutes' | 'hours' | 'days'}`;
877
- metadata: {
878
- email: string;
879
- subject: string;
880
- body: string;
881
- };
882
- };
883
-
884
- export type ReplyToMessageAction = {
885
- id: string;
886
- type: 'reply_to_message';
887
- delay: `${number} ${'seconds' | 'minutes' | 'hours' | 'days'}`;
888
- metadata: {
889
- message: string;
890
- media?: {
891
- url: string;
892
- type: 'image' | 'video' | 'audio' | 'document';
893
- name: string;
894
- };
895
- maintain_flag_status: boolean;
896
- debounce_messages: 'true' | 'false';
897
- debounce_message_time:
898
- | `${number} ${'seconds' | 'minutes' | 'hours' | 'days'}`
899
- | null
900
- | undefined;
901
- };
902
- };
903
-
904
- export type UpdateCustomPropertyAction = {
905
- id: string;
906
- type: 'update_custom_property';
907
- delay: `${number} ${'seconds' | 'minutes' | 'hours' | 'days'}`;
908
- metadata: {
909
- property_id: string;
910
- value: string;
911
- };
912
- };
913
-
914
- export type DeleteMessageAction = {
915
- id: string;
916
- type: 'delete_message';
917
- delay: `${number} ${'seconds' | 'minutes' | 'hours' | 'days'}`;
918
- metadata: {};
919
- };
920
-
921
- export type Action =
922
- | SendMessageAction
923
- | NotifyHttpAction
924
- | CreateTicketAction
925
- | FlagMessageAction
926
- | AssignTicketAction
927
- | CloseTicketAction
928
- | AddChatLabelAction
929
- | AddTicketLabelAction
930
- | AssignChatAction
931
- | ForwardMessageAction
932
- | SendEmailAction
933
- | ReplyToMessageAction
934
- | UpdateCustomPropertyAction
935
- | DeleteMessageAction;
936
-
937
- export const isSendMessageOrReplyToMessageAction = (
938
- action: Action
939
- ): action is SendMessageAction | ReplyToMessageAction => {
940
- return ['send_message', 'reply_to_message'].includes(action.type);
941
- };
942
-
943
- export type Rule = OverrideProperties<
944
- Tables<'tbl_automation_rules'>,
945
- {
946
- actions: Action[];
947
- conditions: Conditions;
948
- trigger:
949
- | 'message.created'
950
- | 'message.updated'
951
- | 'chat.created'
952
- | 'ticket.updated'
953
- | 'ticket.created'
954
- | 'reaction.added'
955
- | 'chat.label.updated'
956
- | 'message.flagged';
957
- }
958
- >;
959
-
960
- export const RuleNameMap: Record<
961
- Rule['trigger'],
962
- {
963
- title: string;
964
- description: string;
965
- base_conditions: {
966
- org_phone: boolean;
967
- };
968
- }
969
- > = {
970
- 'message.created': {
971
- title: 'New Message Received',
972
- description: 'When a new message is received from an external contact',
973
- base_conditions: {
974
- org_phone: true,
975
- },
976
- },
977
- 'chat.created': {
978
- title: 'New Chat Created',
979
- description: 'When a new chat is created',
980
- base_conditions: {
981
- org_phone: true,
982
- },
983
- },
984
- 'ticket.created': {
985
- title: 'New Ticket Created',
986
- description: 'When a new ticket is created',
987
- base_conditions: {
988
- org_phone: false,
989
- },
990
- },
991
- 'reaction.added': {
992
- title: 'New Reaction Added',
993
- description: 'When a reaction is added on a message',
994
- base_conditions: {
995
- org_phone: true,
996
- },
997
- },
998
- 'message.updated': {
999
- title: 'Message Updated',
1000
- description: 'When a message is updated',
1001
- base_conditions: {
1002
- org_phone: true,
1003
- },
1004
- },
1005
- 'ticket.updated': {
1006
- title: 'Ticket Updated',
1007
- description: 'When a ticket is updated',
1008
- base_conditions: {
1009
- org_phone: false,
1010
- },
1011
- },
1012
- 'chat.label.updated': {
1013
- title: 'Chat Label Added/Removed',
1014
- description: 'When labels on chats are updated',
1015
- base_conditions: {
1016
- org_phone: false,
1017
- },
1018
- },
1019
- 'message.flagged': {
1020
- title: 'Message Flagged',
1021
- description: 'When a message is flagged',
1022
- base_conditions: {
1023
- org_phone: true,
1024
- },
1025
- },
1026
- };
1027
-
1028
- export const ActionNameMap: Record<
1029
- Action['type'],
1030
- {
1031
- title: string;
1032
- description: string;
1033
- inputs: Record<
1034
- string,
1035
- {
1036
- id: string;
1037
- type:
1038
- | 'text'
1039
- | 'dropdown'
1040
- | 'editor'
1041
- | 'date'
1042
- | 'file'
1043
- | 'textarea'
1044
- | 'dynamic';
1045
- value:
1046
- | 'ticket.labels'
1047
- | 'org.members'
1048
- | 'chat.labels'
1049
- | 'org.chats'
1050
- | {
1051
- id: string;
1052
- value: string;
1053
- label: string;
1054
- }[]
1055
- | null
1056
- | 'org.custom_properties'
1057
- | 'custom_property_values'
1058
- | 'debounce_messages';
1059
- label: string;
1060
- placeholder: string;
1061
- info?: string;
1062
- required: boolean;
1063
- }
1064
- >;
1065
- validTriggers: Rule['trigger'][];
1066
- }
1067
- > = {
1068
- send_message: {
1069
- title: 'Send Message',
1070
- description: 'Send a message',
1071
- inputs: {
1072
- message: {
1073
- id: 'message',
1074
- type: 'editor',
1075
- label: 'Message',
1076
- placeholder: 'Enter message',
1077
- value: null,
1078
- required: true,
1079
- },
1080
- media: {
1081
- id: 'media',
1082
- type: 'file',
1083
- label: 'Media',
1084
- placeholder: 'Upload media',
1085
- value: null,
1086
- required: false,
1087
- },
1088
- maintain_flag_status: {
1089
- id: 'maintain_flag_status',
1090
- type: 'dropdown',
1091
- label: 'Maintain Flag Status',
1092
- placeholder: 'Select...',
1093
- value: [
1094
- { id: 'true', value: 'true', label: 'True' },
1095
- { id: 'false', value: 'false', label: 'False' },
1096
- ],
1097
- required: true,
1098
- },
1099
- debounce_messages: {
1100
- id: 'debounce_messages',
1101
- type: 'dropdown',
1102
- label: 'Debounce Messages',
1103
- placeholder: 'Select...',
1104
- value: [
1105
- { id: 'true', value: 'true', label: 'True' },
1106
- { id: 'false', value: 'false', label: 'False' },
1107
- ],
1108
- required: false,
1109
- },
1110
- debounce_message_time: {
1111
- id: 'debounce_message_time',
1112
- type: 'dynamic',
1113
- label: 'Debounce Messages Time',
1114
- placeholder: 'Enter time',
1115
- value: 'debounce_messages',
1116
- required: false,
1117
- },
1118
- },
1119
- validTriggers: [
1120
- 'message.created',
1121
- 'message.updated',
1122
- 'chat.created',
1123
- 'ticket.updated',
1124
- 'ticket.created',
1125
- 'reaction.added',
1126
- 'message.flagged',
1127
- 'chat.label.updated',
1128
- ],
1129
- },
1130
- reply_to_message: {
1131
- title: 'Reply to message',
1132
- description: 'Send a message with the quoted message',
1133
- inputs: {
1134
- message: {
1135
- id: 'message',
1136
- type: 'editor',
1137
- label: 'Message',
1138
- placeholder: 'Enter message',
1139
- value: null,
1140
- required: true,
1141
- },
1142
- media: {
1143
- id: 'media',
1144
- type: 'file',
1145
- label: 'Media',
1146
- placeholder: 'Upload media',
1147
- value: null,
1148
- required: false,
1149
- },
1150
- maintain_flag_status: {
1151
- id: 'maintain_flag_status',
1152
- type: 'dropdown',
1153
- label: 'Maintain Flag Status',
1154
- placeholder: 'Select...',
1155
- value: [
1156
- { id: 'true', value: 'true', label: 'True' },
1157
- { id: 'false', value: 'false', label: 'False' },
1158
- ],
1159
- required: true,
1160
- },
1161
- debounce_messages: {
1162
- id: 'debounce_messages',
1163
- type: 'dropdown',
1164
- label: 'Debounce Messages',
1165
- placeholder: 'Select...',
1166
- value: [
1167
- { id: 'true', value: 'true', label: 'True' },
1168
- { id: 'false', value: 'false', label: 'False' },
1169
- ],
1170
- required: false,
1171
- },
1172
- debounce_message_time: {
1173
- id: 'debounce_message_time',
1174
- type: 'dynamic',
1175
- label: 'Debounce Messages Time',
1176
- placeholder: 'Enter time',
1177
- value: 'debounce_messages',
1178
- required: false,
1179
- },
1180
- },
1181
- validTriggers: [
1182
- 'message.created',
1183
- 'message.updated',
1184
- 'reaction.added',
1185
- 'message.flagged',
1186
- ],
1187
- },
1188
- delete_message: {
1189
- title: 'Delete Message',
1190
- description: 'Delete a message',
1191
- inputs: {},
1192
- validTriggers: [
1193
- 'message.created',
1194
- 'message.updated',
1195
- 'reaction.added',
1196
- 'message.flagged',
1197
- ],
1198
- },
1199
- notify_http: {
1200
- title: 'Notify HTTP',
1201
- description: 'Notify an HTTP endpoint',
1202
- inputs: {
1203
- url: {
1204
- id: 'url',
1205
- type: 'text',
1206
- label: 'URL',
1207
- placeholder: 'Enter URL',
1208
- value: null,
1209
- required: true,
1210
- },
1211
- },
1212
- validTriggers: [
1213
- 'message.created',
1214
- 'message.updated',
1215
- 'chat.created',
1216
- 'ticket.updated',
1217
- 'ticket.created',
1218
- 'reaction.added',
1219
- 'message.flagged',
1220
- 'chat.label.updated',
1221
- ],
1222
- },
1223
- create_ticket: {
1224
- title: 'Create Ticket',
1225
- description: 'Create a ticket',
1226
- inputs: {
1227
- assignee: {
1228
- id: 'assignee',
1229
- type: 'dropdown',
1230
- value: 'org.members',
1231
- label: 'Assignee',
1232
- placeholder: 'Select assignee',
1233
- required: false,
1234
- },
1235
- priority: {
1236
- id: 'priority',
1237
- type: 'dropdown',
1238
- value: [
1239
- { id: '0', value: '0', label: 'No Prioriy' },
1240
- { id: '1', value: '1', label: 'Low' },
1241
- { id: '2', value: '2', label: 'Medium' },
1242
- { id: '3', value: '3', label: 'High' },
1243
- { id: '4', value: '4', label: 'Urgent' },
1244
- ],
1245
- label: 'Priority',
1246
- placeholder: 'Select priority',
1247
- required: false,
1248
- },
1249
- label: {
1250
- id: 'label',
1251
- type: 'dropdown',
1252
- value: 'ticket.labels',
1253
- label: 'Label',
1254
- placeholder: 'Select label',
1255
- required: false,
1256
- },
1257
- },
1258
- validTriggers: [
1259
- 'message.created',
1260
- 'message.updated',
1261
- 'reaction.added',
1262
- 'message.flagged',
1263
- ],
1264
- },
1265
- flag_message: {
1266
- title: 'Update flag status',
1267
- description: 'Flag/Unflag a message',
1268
- inputs: {
1269
- flag: {
1270
- id: 'flag',
1271
- type: 'dropdown',
1272
- value: [
1273
- { id: 'flag', value: 'true', label: 'TRUE' },
1274
- { id: 'unflag', value: 'false', label: 'FALSE' },
1275
- ],
1276
- label: 'Flag status',
1277
- placeholder: 'Select flag',
1278
- required: true,
1279
- },
1280
- },
1281
- validTriggers: [
1282
- 'message.created',
1283
- 'message.updated',
1284
- 'reaction.added',
1285
- 'message.flagged',
1286
- ],
1287
- },
1288
- assign_ticket: {
1289
- title: 'Assign Ticket',
1290
- description: 'Assign a ticket',
1291
- inputs: {
1292
- round_robin: {
1293
- id: 'round_robin',
1294
- type: 'dropdown',
1295
- value: [
1296
- { id: 'true', value: 'true', label: 'True' },
1297
- { id: 'false', value: 'false', label: 'False' },
1298
- ],
1299
- label: 'Enable Round Robin',
1300
- placeholder: 'Select...',
1301
- info: 'If enabled, the ticket will be assigned to the next available agent in the list',
1302
- required: false,
1303
- },
1304
- assignee: {
1305
- id: 'assignee',
1306
- type: 'dynamic',
1307
- value: 'org.members',
1308
- label: 'Assignee',
1309
- placeholder: 'Select assignee',
1310
- info: "If round robin is enabled, the ticket will be assigned to the next available agent in the list else it'll be assigned to the selected agent",
1311
- required: true,
1312
- },
1313
- },
1314
- validTriggers: ['ticket.updated', 'ticket.created'],
1315
- },
1316
- close_ticket: {
1317
- title: 'Close Ticket',
1318
- description: 'Close a ticket',
1319
- inputs: {
1320
- closing_note: {
1321
- id: 'closing_note',
1322
- type: 'textarea',
1323
- label: 'Closing Note',
1324
- placeholder: 'Enter closing note',
1325
- value: null,
1326
- required: false,
1327
- },
1328
- },
1329
- validTriggers: ['ticket.updated', 'ticket.created'],
1330
- },
1331
- add_chat_label: {
1332
- title: 'Add Chat Label',
1333
- description: 'Add a label to referred chat',
1334
- inputs: {
1335
- label: {
1336
- id: 'label',
1337
- type: 'dropdown',
1338
- value: 'chat.labels',
1339
- label: 'Label',
1340
- placeholder: 'Select label',
1341
- required: true,
1342
- },
1343
- },
1344
- validTriggers: [
1345
- 'message.created',
1346
- 'message.updated',
1347
- 'chat.created',
1348
- 'ticket.updated',
1349
- 'ticket.created',
1350
- 'reaction.added',
1351
- 'chat.label.updated',
1352
- 'message.flagged',
1353
- ],
1354
- },
1355
- add_ticket_label: {
1356
- title: 'Add Ticket Label',
1357
- description: 'Add a label to referred ticket',
1358
- inputs: {
1359
- label: {
1360
- id: 'label',
1361
- type: 'dropdown',
1362
- value: 'ticket.labels',
1363
- label: 'Label',
1364
- placeholder: 'Select label',
1365
- required: true,
1366
- },
1367
- },
1368
- validTriggers: ['ticket.updated', 'ticket.created'],
1369
- },
1370
- update_custom_property: {
1371
- description: 'Update a chat custom property',
1372
- title: 'Update Chat Custom Property',
1373
- validTriggers: [
1374
- 'message.created',
1375
- 'message.updated',
1376
- 'chat.created',
1377
- 'ticket.updated',
1378
- 'ticket.created',
1379
- 'reaction.added',
1380
- 'message.flagged',
1381
- 'chat.label.updated',
1382
- ],
1383
- inputs: {
1384
- property_id: {
1385
- id: 'property_id',
1386
- type: 'dropdown',
1387
- value: 'org.custom_properties',
1388
- label: 'Property',
1389
- placeholder: 'Select property',
1390
- required: true,
1391
- },
1392
- value: {
1393
- id: 'property_id',
1394
- type: 'dynamic',
1395
- label: 'Value',
1396
- placeholder: 'Enter value',
1397
- value: 'custom_property_values',
1398
- required: true,
1399
- },
1400
- },
1401
- },
1402
- assign_chat: {
1403
- title: 'Assign Chat',
1404
- description: 'Assign a chat',
1405
- inputs: {
1406
- round_robin: {
1407
- id: 'round_robin',
1408
- type: 'dropdown',
1409
- value: [
1410
- { id: 'true', value: 'true', label: 'True' },
1411
- { id: 'false', value: 'false', label: 'False' },
1412
- ],
1413
- label: 'Enable Round Robin',
1414
- placeholder: 'Select...',
1415
- info: 'If enabled, the chat will be assigned to the next available agent in the list',
1416
- required: false,
1417
- },
1418
- assignee: {
1419
- id: 'assignee',
1420
- type: 'dynamic',
1421
- value: 'org.members',
1422
- label: 'Assignee',
1423
- placeholder: 'Select assignee',
1424
- required: true,
1425
- },
1426
- },
1427
- validTriggers: [
1428
- 'message.created',
1429
- 'message.updated',
1430
- 'chat.created',
1431
- 'ticket.updated',
1432
- 'ticket.created',
1433
- 'reaction.added',
1434
- 'chat.label.updated',
1435
- 'message.flagged',
1436
- ],
1437
- },
1438
- forward_message: {
1439
- title: 'Forward Message',
1440
- description: 'Forward a message',
1441
- inputs: {
1442
- chat_id: {
1443
- id: 'chat_id',
1444
- type: 'dropdown',
1445
- value: 'org.chats',
1446
- label: 'Chat',
1447
- placeholder: 'Select chat',
1448
- required: true,
1449
- },
1450
- },
1451
- validTriggers: [
1452
- 'message.created',
1453
- 'message.updated',
1454
- 'ticket.updated',
1455
- 'ticket.created',
1456
- 'reaction.added',
1457
- 'message.flagged',
1458
- ],
1459
- },
1460
- send_email: {
1461
- title: 'Send Email',
1462
- description: 'Send an email',
1463
- inputs: {
1464
- email: {
1465
- id: 'email',
1466
- type: 'text',
1467
- label: 'Email',
1468
- placeholder: 'Enter email',
1469
- value: null,
1470
- required: true,
1471
- },
1472
- subject: {
1473
- id: 'subject',
1474
- type: 'editor',
1475
- label: 'Subject',
1476
- placeholder: 'Enter subject',
1477
- value: null,
1478
- required: true,
1479
- },
1480
- body: {
1481
- id: 'body',
1482
- type: 'editor',
1483
- label: 'Body',
1484
- placeholder: 'Enter body',
1485
- value: null,
1486
- required: true,
1487
- },
1488
- },
1489
- validTriggers: [
1490
- 'message.created',
1491
- 'message.updated',
1492
- 'chat.created',
1493
- 'ticket.updated',
1494
- 'ticket.created',
1495
- 'reaction.added',
1496
- 'message.flagged',
1497
- 'chat.label.updated',
1498
- ],
1499
- },
1500
- };
1501
-
1502
- export const editorVariables: Array<{
1503
- label: string;
1504
- value: string;
1505
- validTriggers: Rule['trigger'][];
1506
- }> = [
1507
- {
1508
- label: 'Message Body',
1509
- value: 'message.body',
1510
- validTriggers: [
1511
- 'message.created',
1512
- 'message.updated',
1513
- 'reaction.added',
1514
- 'message.flagged',
1515
- 'ticket.created',
1516
- 'ticket.updated',
1517
- ],
1518
- },
1519
- {
1520
- label: 'Sender Name',
1521
- value: 'sender.contact_name',
1522
- validTriggers: [
1523
- 'message.created',
1524
- 'message.updated',
1525
- 'reaction.added',
1526
- 'message.flagged',
1527
- 'ticket.created',
1528
- 'ticket.updated',
1529
- ],
1530
- },
1531
- {
1532
- label: 'Chat Name',
1533
- value: 'chat.chat_name',
1534
- validTriggers: [
1535
- 'message.created',
1536
- 'message.updated',
1537
- 'reaction.added',
1538
- 'message.flagged',
1539
- 'chat.created',
1540
- 'chat.label.updated',
1541
- 'ticket.created',
1542
- 'ticket.updated',
1543
- ],
1544
- },
1545
- {
1546
- label: 'Ticket ID',
1547
- value: 'ticket.ticket_id',
1548
- validTriggers: ['ticket.updated', 'ticket.created'],
1549
- },
1550
- {
1551
- label: 'Chat ID',
1552
- value: 'chat.chat_id',
1553
- validTriggers: [
1554
- 'message.created',
1555
- 'message.updated',
1556
- 'reaction.added',
1557
- 'message.flagged',
1558
- 'chat.created',
1559
- 'chat.label.updated',
1560
- 'ticket.created',
1561
- 'ticket.updated',
1562
- ],
1563
- },
1564
- {
1565
- label: 'Reaction',
1566
- value: 'reaction.reaction',
1567
- validTriggers: ['reaction.added'],
1568
- },
1569
- ];
1570
-
1571
- export const variablesExclusionList: Record<
1572
- Rule['trigger'],
1573
- Array<
1574
- | keyof AppendTypes<{ message: MessageVariablesType }, '.'>
1575
- | keyof AppendTypes<{ sender: SenderVariablesType }, '.'>
1576
- | keyof AppendTypes<{ chat: ChatVariablesType }, '.'>
1577
- | keyof AppendTypes<{ ticket: TicketVariablesType }, '.'>
1578
- | keyof AppendTypes<{ reaction: ReactionVariablesType }, '.'>
1579
- >
1580
- > = {
1581
- 'ticket.created': ['ticket.is_deleted'],
1582
- 'chat.created': [
1583
- 'chat.chat_id',
1584
- 'chat.labels',
1585
- 'chat.has_flagged_messages',
1586
- 'chat.assigned_to',
1587
- ],
1588
- 'message.created': [
1589
- 'message.author',
1590
- 'message.performed_by',
1591
- 'message.flag_status',
1592
- 'sender.is_internal',
1593
- ],
1594
- 'ticket.updated': ['ticket.is_deleted'],
1595
- 'reaction.added': [],
1596
- 'message.updated': [],
1597
- 'message.flagged': [],
1598
- 'chat.label.updated': [],
1599
- };
1
+ import { Merge, OverrideProperties } from 'type-fest';
2
+ import { Tables } from './supabase.types';
3
+ import {
4
+ ChatRuleInfoType,
5
+ MessageRuleInfoType,
6
+ ReactionRuleInfoType,
7
+ SenderRuleInfoType,
8
+ TicketRuleInfoType,
9
+ } from './types';
10
+
11
+ export type AppendTypes<T extends object, O extends string> = {
12
+ [K in keyof T & string as `${K}${O}${keyof T[K] & string}`]: T[K][keyof T[K]];
13
+ };
14
+
15
+ export type TicketVariablesType = TicketRuleInfoType['ticket'];
16
+
17
+ export type MessageVariablesType = MessageRuleInfoType['message'];
18
+
19
+ export type SenderVariablesType = SenderRuleInfoType;
20
+
21
+ export type ReactionVariablesType = ReactionRuleInfoType['reaction'];
22
+
23
+ export type ChatVariablesType = ChatRuleInfoType;
24
+
25
+ export type MessageRulesInfoType = Merge<
26
+ AppendTypes<
27
+ {
28
+ message: MessageVariablesType;
29
+ sender: SenderVariablesType;
30
+ chat: ChatVariablesType;
31
+ },
32
+ '.'
33
+ >,
34
+ {
35
+ rule: Tables<'tbl_automation_rules'>[];
36
+ id: 'message.message_id';
37
+ type: `message.${'created' | 'updated' | 'flagged'}`;
38
+ org_id: string;
39
+ }
40
+ >;
41
+
42
+ export type TicketRulesInfoType = Merge<
43
+ AppendTypes<
44
+ {
45
+ ticket: TicketVariablesType;
46
+ message: MessageVariablesType;
47
+ sender: SenderVariablesType;
48
+ chat: ChatVariablesType;
49
+ },
50
+ '.'
51
+ >,
52
+ {
53
+ id: 'ticket.ticket_id';
54
+ type: `ticket.${'created' | 'updated'}`;
55
+ org_id: string;
56
+ rule: Tables<'tbl_automation_rules'>[];
57
+ }
58
+ >;
59
+
60
+ export type ReactionRulesInfoType = Merge<
61
+ AppendTypes<
62
+ {
63
+ reaction: ReactionVariablesType;
64
+ message: MessageVariablesType;
65
+ sender: SenderVariablesType;
66
+ chat: ChatVariablesType;
67
+ },
68
+ '.'
69
+ >,
70
+ {
71
+ rule: Tables<'tbl_automation_rules'>[];
72
+ id: 'reaction.reaction_id';
73
+ type: `reaction.added`;
74
+ org_id: string;
75
+ }
76
+ >;
77
+
78
+ export type ChatRulesInfoType = Merge<
79
+ AppendTypes<
80
+ {
81
+ chat: ChatVariablesType;
82
+ },
83
+ '.'
84
+ >,
85
+ {
86
+ rule: Tables<'tbl_automation_rules'>[];
87
+ id: 'chat.chat_id';
88
+ type: 'chat.created' | 'chat.label.updated';
89
+ org_id: string;
90
+ }
91
+ >;
92
+
93
+ export type RuleInfoType =
94
+ | MessageRulesInfoType
95
+ | ChatRulesInfoType
96
+ | TicketRulesInfoType
97
+ | ReactionRulesInfoType;
98
+
99
+ export interface Filter {
100
+ id: string;
101
+ condition:
102
+ | 'CONTAINS'
103
+ | 'NCONTAINS'
104
+ | 'EQ'
105
+ | 'NEQ'
106
+ | 'LT'
107
+ | 'LTE'
108
+ | 'GT'
109
+ | 'GTE'
110
+ | 'KNOWN'
111
+ | 'NKNOWN'
112
+ | 'IS'
113
+ | 'NIS'
114
+ | 'ON'; // Add other condition types as needed
115
+ variable: string;
116
+ value: string | string[];
117
+ variable_type?: 'string' | 'number' | 'boolean' | 'day-time' | 'date' | 'day'; // Optional, like 'Date'
118
+ }
119
+
120
+ export const isFilter = (filter: any): filter is Filter => {
121
+ return (
122
+ typeof filter === 'object' &&
123
+ 'id' in filter &&
124
+ 'condition' in filter &&
125
+ 'variable' in filter &&
126
+ 'value' in filter
127
+ );
128
+ };
129
+
130
+ export const FilterNameMap: Record<
131
+ Filter['condition'],
132
+ {
133
+ name: string;
134
+ input: boolean;
135
+ }
136
+ > = {
137
+ EQ: {
138
+ name: 'equals to',
139
+ input: true,
140
+ },
141
+ NEQ: {
142
+ name: 'not equals to',
143
+ input: true,
144
+ },
145
+ CONTAINS: {
146
+ name: 'contains',
147
+ input: true,
148
+ },
149
+ NCONTAINS: {
150
+ name: 'does not contain',
151
+ input: true,
152
+ },
153
+ LT: {
154
+ name: 'less than',
155
+ input: true,
156
+ },
157
+ LTE: {
158
+ name: 'less than or equals to',
159
+ input: true,
160
+ },
161
+ GT: {
162
+ name: 'greater than',
163
+ input: true,
164
+ },
165
+ GTE: {
166
+ name: 'greater than or equals to',
167
+ input: true,
168
+ },
169
+ KNOWN: {
170
+ name: 'is known',
171
+ input: false,
172
+ },
173
+ NKNOWN: {
174
+ name: 'is not known',
175
+ input: false,
176
+ },
177
+ IS: {
178
+ name: 'is',
179
+ input: true,
180
+ },
181
+ NIS: {
182
+ name: 'is not',
183
+ input: true,
184
+ },
185
+ ON: {
186
+ name: 'on',
187
+ input: true,
188
+ },
189
+ };
190
+
191
+ export type VariableNameValueType = {
192
+ text: string;
193
+ type:
194
+ | 'string'
195
+ | 'time'
196
+ | 'boolean'
197
+ | 'dropdown'
198
+ | 'day-time'
199
+ | 'number'
200
+ | 'date';
201
+ variable_type: 'string' | 'number' | 'boolean' | 'day-time' | 'date';
202
+ value?:
203
+ | string
204
+ | {
205
+ id: string;
206
+ value: string | number | boolean;
207
+ label: string;
208
+ }[]
209
+ | null;
210
+ filters:
211
+ | Partial<
212
+ Record<
213
+ Filter['condition'],
214
+ {
215
+ info?: string;
216
+ }
217
+ >
218
+ >
219
+ | Filter['condition'][];
220
+ hidden?: boolean;
221
+ placeholder?: string;
222
+ info?: string;
223
+ };
224
+
225
+ export const MessageVariableNameMap: Record<
226
+ keyof AppendTypes<{ message: MessageVariablesType }, '.'>,
227
+ VariableNameValueType
228
+ > = {
229
+ 'message.body': {
230
+ text: 'Message Body',
231
+ type: 'string',
232
+ filters: ['CONTAINS', 'NCONTAINS', 'EQ', 'NEQ', 'KNOWN', 'NKNOWN'],
233
+ placeholder: 'e.g. Test message',
234
+ variable_type: 'string',
235
+ },
236
+ 'message.sender_phone': {
237
+ text: 'Message Sender Phone',
238
+ type: 'string',
239
+ filters: ['EQ', 'NEQ'],
240
+ placeholder: 'e.g. 919876543210',
241
+ variable_type: 'string',
242
+ },
243
+ 'message.timestamp': {
244
+ text: 'Message Timestamp',
245
+ type: 'day-time',
246
+ filters: {
247
+ LT: {
248
+ info: 'When message is received before mentioned time (UTC)',
249
+ },
250
+ LTE: {
251
+ info: 'When message is received before mentioned time (UTC)',
252
+ },
253
+ GT: {
254
+ info: 'When message is received after mentioned time (UTC)',
255
+ },
256
+ GTE: {
257
+ info: 'When message is received on or after mentioned time (UTC)',
258
+ },
259
+ ON: {
260
+ info: 'When message is received on mentioned days',
261
+ },
262
+ },
263
+ variable_type: 'day-time',
264
+ info: 'The timestamp when the message was received',
265
+ },
266
+ 'message.flag_status': {
267
+ text: 'Message Flag Status',
268
+ filters: ['IS'],
269
+ type: 'boolean',
270
+ variable_type: 'boolean',
271
+ },
272
+ 'message.has_quoted_msg': {
273
+ text: 'Has Quoted Message',
274
+ filters: ['IS'],
275
+ type: 'boolean',
276
+ variable_type: 'boolean',
277
+ },
278
+ 'message.media': {
279
+ text: 'Has Media',
280
+ type: 'boolean',
281
+ filters: ['KNOWN', 'NKNOWN'],
282
+ variable_type: 'boolean',
283
+ },
284
+ 'message.performed_by': {
285
+ text: 'Message Sent By (email)',
286
+ type: 'dropdown',
287
+ value: 'org.members',
288
+ filters: ['EQ', 'NEQ'],
289
+ variable_type: 'string',
290
+ },
291
+ 'message.chat_id': {
292
+ text: 'Chat ID',
293
+ type: 'string',
294
+ filters: ['EQ', 'NEQ'],
295
+ hidden: true,
296
+ variable_type: 'string',
297
+ },
298
+ 'message.message_id': {
299
+ text: 'Message ID',
300
+ type: 'string',
301
+ filters: ['EQ', 'NEQ'],
302
+ hidden: true,
303
+ variable_type: 'string',
304
+ },
305
+ 'message.org_phone': {
306
+ text: 'Org Phone',
307
+ type: 'string',
308
+ filters: ['EQ', 'NEQ'],
309
+ hidden: true,
310
+ variable_type: 'string',
311
+ },
312
+ 'message.org_id': {
313
+ text: 'Org ID',
314
+ type: 'string',
315
+ filters: ['EQ', 'NEQ'],
316
+ hidden: true,
317
+ variable_type: 'string',
318
+ },
319
+ 'message.message_type': {
320
+ text: 'Message Type',
321
+ type: 'dropdown',
322
+ value: [
323
+ { id: 'text', value: 'chat', label: 'Text' },
324
+ { id: 'image', value: 'image', label: 'Image' },
325
+ { id: 'video', value: 'video', label: 'Video' },
326
+ { id: 'audio', value: 'audio', label: 'Audio' },
327
+ { id: 'audio', value: 'ptt', label: 'PTT (Audio voice message)' },
328
+ { id: 'document', value: 'document', label: 'Document' },
329
+ ],
330
+ filters: ['EQ', 'NEQ'],
331
+ variable_type: 'string',
332
+ },
333
+ 'message.author': {
334
+ text: 'Message Author',
335
+ type: 'string',
336
+ filters: ['EQ', 'NEQ'],
337
+ hidden: true,
338
+ variable_type: 'string',
339
+ },
340
+ };
341
+
342
+ export const SenderVariableNameMap: Record<
343
+ keyof AppendTypes<{ sender: SenderVariablesType }, '.'>,
344
+ VariableNameValueType
345
+ > = {
346
+ 'sender.is_internal': {
347
+ text: 'Sender Is Internal',
348
+ type: 'boolean',
349
+ filters: ['IS'],
350
+ variable_type: 'boolean',
351
+ },
352
+ 'sender.contact_name': {
353
+ text: 'Sender Name',
354
+ type: 'string',
355
+ filters: ['EQ', 'NEQ', 'KNOWN', 'NKNOWN'],
356
+ placeholder: 'e.g. John Doe',
357
+ variable_type: 'string',
358
+ },
359
+ 'sender.contact_id': {
360
+ text: 'Sender Phone',
361
+ type: 'string',
362
+ filters: ['EQ', 'NEQ'],
363
+ placeholder: 'e.g. 919876543210',
364
+ variable_type: 'string',
365
+ },
366
+ 'sender.labels': {
367
+ text: 'Sender Contact Labels',
368
+ type: 'dropdown',
369
+ value: 'org.labels',
370
+ filters: ['CONTAINS', 'NCONTAINS'],
371
+ variable_type: 'string',
372
+ },
373
+ 'sender.org_id': {
374
+ text: 'Org ID',
375
+ type: 'string',
376
+ filters: ['EQ', 'NEQ'],
377
+ hidden: true,
378
+ variable_type: 'string',
379
+ },
380
+ 'sender.is_admin': {
381
+ text: 'Sender Is Admin',
382
+ type: 'dropdown',
383
+ filters: ['EQ', 'NEQ'],
384
+ value: [
385
+ {
386
+ id: 'true',
387
+ value: 'true',
388
+ label: 'True',
389
+ },
390
+ {
391
+ id: 'false',
392
+ value: 'false',
393
+ label: 'False',
394
+ },
395
+ ],
396
+ variable_type: 'boolean',
397
+ },
398
+ };
399
+
400
+ export const ChatVariableNameMap: Record<
401
+ keyof AppendTypes<{ chat: ChatVariablesType }, '.'>,
402
+ VariableNameValueType
403
+ > = {
404
+ 'chat.assigned_to': {
405
+ text: 'Chat Assignee',
406
+ type: 'dropdown',
407
+ value: 'org.members',
408
+ filters: ['EQ', 'NEQ', 'KNOWN', 'NKNOWN'],
409
+ variable_type: 'string',
410
+ },
411
+ 'chat.chat_name': {
412
+ text: 'Chat Name',
413
+ type: 'string',
414
+ filters: ['EQ', 'NEQ', 'CONTAINS', 'NCONTAINS'],
415
+ placeholder: 'e.g. Support Chat',
416
+ variable_type: 'string',
417
+ },
418
+ 'chat.org_phone': {
419
+ text: 'Chat Org Phone',
420
+ type: 'dropdown',
421
+ value: 'org.org_phones',
422
+ filters: ['EQ', 'NEQ'],
423
+ variable_type: 'string',
424
+ },
425
+ 'chat.chat_type': {
426
+ text: 'Chat Type',
427
+ type: 'dropdown',
428
+ value: [
429
+ { id: 'user', value: 'user', label: 'User' },
430
+ { id: 'group', value: 'group', label: 'Group' },
431
+ ],
432
+ filters: ['EQ', 'NEQ'],
433
+ variable_type: 'string',
434
+ },
435
+ 'chat.members': {
436
+ text: 'Chat Members',
437
+ type: 'string',
438
+ filters: ['CONTAINS', 'NCONTAINS'],
439
+ placeholder: 'e.g. 919876543210',
440
+ variable_type: 'string',
441
+ },
442
+ 'chat.labels': {
443
+ text: 'Chat Labels',
444
+ type: 'dropdown',
445
+ value: 'org.labels',
446
+ filters: ['CONTAINS', 'NCONTAINS'],
447
+ variable_type: 'string',
448
+ },
449
+ 'chat.chat_id': {
450
+ text: 'Chat ID',
451
+ type: 'string',
452
+ filters: ['EQ', 'NEQ'],
453
+ placeholder: 'e.g. 12027747916749@c.us',
454
+ variable_type: 'string',
455
+ },
456
+ 'chat.chat_org_phones': {
457
+ text: 'Chat Org Phones',
458
+ type: 'dropdown',
459
+ filters: ['CONTAINS', 'NCONTAINS'],
460
+ hidden: true,
461
+ variable_type: 'string',
462
+ },
463
+ 'chat.org_id': {
464
+ text: 'Org ID',
465
+ type: 'string',
466
+ filters: [],
467
+ hidden: true,
468
+ variable_type: 'string',
469
+ },
470
+ 'chat.messages_admins_only': {
471
+ text: 'Messages Admins Only (Chat Settings)',
472
+ type: 'boolean',
473
+ filters: ['EQ', 'NEQ'],
474
+ value: [
475
+ {
476
+ id: 'true',
477
+ value: 'true',
478
+ label: 'True',
479
+ },
480
+ {
481
+ id: 'false',
482
+ value: 'false',
483
+ label: 'False',
484
+ },
485
+ ],
486
+ variable_type: 'boolean',
487
+ },
488
+ 'chat.info_admins_only': {
489
+ text: 'Info Admins Only (Chat Settings)',
490
+ type: 'boolean',
491
+ filters: ['EQ', 'NEQ'],
492
+ value: [
493
+ {
494
+ id: 'true',
495
+ value: 'true',
496
+ label: 'True',
497
+ },
498
+ {
499
+ id: 'false',
500
+ value: 'false',
501
+ label: 'False',
502
+ },
503
+ ],
504
+ variable_type: 'boolean',
505
+ },
506
+ 'chat.has_flagged_messages': {
507
+ text: 'Chat Has Flagged Messages',
508
+ type: 'boolean',
509
+ filters: ['EQ', 'NEQ'],
510
+ value: [
511
+ {
512
+ id: 'true',
513
+ value: 'true',
514
+ label: 'True',
515
+ },
516
+ {
517
+ id: 'false',
518
+ value: 'false',
519
+ label: 'False',
520
+ },
521
+ ],
522
+ variable_type: 'boolean',
523
+ },
524
+ 'chat.group_description': {
525
+ text: 'Group Description',
526
+ type: 'string',
527
+ filters: ['CONTAINS', 'NCONTAINS', 'EQ', 'NEQ'],
528
+ placeholder: 'e.g. Group description',
529
+ variable_type: 'string',
530
+ },
531
+ 'chat.custom_properties': {
532
+ text: 'Chat Custom Properties',
533
+ type: 'dropdown',
534
+ value: 'org.custom_properties',
535
+ filters: ['EQ', 'NEQ'],
536
+ hidden: true,
537
+ variable_type: 'string',
538
+ },
539
+ 'chat.created_at': {
540
+ text: 'Chat Created At',
541
+ type: 'day-time',
542
+ filters: {
543
+ LT: {
544
+ info: 'When chat is created before mentioned time (UTC)',
545
+ },
546
+ LTE: {
547
+ info: 'When chat is created before mentioned time (UTC)',
548
+ },
549
+ GT: {
550
+ info: 'When chat is created after mentioned time (UTC)',
551
+ },
552
+ GTE: {
553
+ info: 'When chat is created on or after mentioned time (UTC)',
554
+ },
555
+ ON: {
556
+ info: 'When chat is created on mentioned days',
557
+ },
558
+ },
559
+ variable_type: 'day-time',
560
+ },
561
+ };
562
+
563
+ export const TicketVariableNameMap: Record<
564
+ keyof AppendTypes<{ ticket: TicketVariablesType }, '.'>,
565
+ VariableNameValueType
566
+ > = {
567
+ 'ticket.subject': {
568
+ text: 'Ticket Subject',
569
+ type: 'string',
570
+ filters: ['CONTAINS', 'NCONTAINS', 'EQ', 'NEQ'],
571
+ placeholder: 'e.g. Test ticket',
572
+ variable_type: 'string',
573
+ },
574
+ 'ticket.status': {
575
+ text: 'Ticket Status',
576
+ type: 'dropdown',
577
+ value: [
578
+ { id: 'open', value: 'open', label: 'Open' },
579
+ { id: 'closed', value: 'closed', label: 'Closed' },
580
+ { id: 'inprogress', value: 'inprogress', label: 'In progress' },
581
+ ],
582
+ filters: ['EQ', 'NEQ'],
583
+ variable_type: 'string',
584
+ },
585
+ 'ticket.priority': {
586
+ text: 'Ticket Priority',
587
+ type: 'dropdown',
588
+ value: [
589
+ { id: '0', value: '0', label: 'No Prioriy' },
590
+ { id: '1', value: '1', label: 'Low' },
591
+ { id: '2', value: '2', label: 'Medium' },
592
+ { id: '3', value: '3', label: 'High' },
593
+ { id: '4', value: '4', label: 'Urgent' },
594
+ ],
595
+ filters: ['EQ', 'NEQ'],
596
+ variable_type: 'string',
597
+ },
598
+ 'ticket.assignee': {
599
+ text: 'Ticket Assignee',
600
+ type: 'dropdown',
601
+ value: 'org.members',
602
+ filters: ['EQ', 'NEQ', 'KNOWN', 'NKNOWN'],
603
+ variable_type: 'string',
604
+ },
605
+ 'ticket.labels': {
606
+ text: 'Ticket Labels',
607
+ type: 'dropdown',
608
+ value: 'org.labels',
609
+ filters: ['CONTAINS', 'NCONTAINS'],
610
+ variable_type: 'string',
611
+ },
612
+ 'ticket.is_deleted': {
613
+ text: 'Ticket Is Deleted',
614
+ type: 'boolean',
615
+ value: [
616
+ {
617
+ id: 'true',
618
+ value: 'true',
619
+ label: 'True',
620
+ },
621
+ {
622
+ id: 'false',
623
+ value: 'false',
624
+ label: 'False',
625
+ },
626
+ ],
627
+ filters: ['IS'],
628
+ variable_type: 'boolean',
629
+ },
630
+ 'ticket.raised_by': {
631
+ text: 'Ticket Raised By',
632
+ type: 'dropdown',
633
+ value: 'org.members',
634
+ filters: ['EQ', 'NEQ'],
635
+ variable_type: 'string',
636
+ },
637
+ 'ticket.due_date': {
638
+ text: 'Ticket Due Date',
639
+ type: 'date',
640
+ filters: ['KNOWN', 'NKNOWN'],
641
+ variable_type: 'date',
642
+ hidden: true,
643
+ },
644
+ 'ticket.ticket_id': {
645
+ text: 'Ticket ID',
646
+ type: 'string',
647
+ filters: ['EQ', 'NEQ'],
648
+ hidden: true,
649
+ variable_type: 'string',
650
+ },
651
+ 'ticket.org_id': {
652
+ text: 'Org ID',
653
+ type: 'string',
654
+ filters: ['EQ', 'NEQ'],
655
+ hidden: true,
656
+ variable_type: 'string',
657
+ },
658
+ 'ticket.custom_properties': {
659
+ text: 'Ticket Custom Properties',
660
+ type: 'dropdown',
661
+ value: 'org.custom_properties',
662
+ filters: ['EQ', 'NEQ'],
663
+ hidden: true,
664
+ variable_type: 'string',
665
+ },
666
+ 'ticket.created_at': {
667
+ text: 'Ticket Created At',
668
+ type: 'day-time',
669
+ filters: {
670
+ LT: {
671
+ info: 'When ticket is created before mentioned time (UTC)',
672
+ },
673
+ LTE: {
674
+ info: 'When ticket is created before mentioned time (UTC)',
675
+ },
676
+ GT: {
677
+ info: 'When ticket is created after mentioned time (UTC)',
678
+ },
679
+ GTE: {
680
+ info: 'When ticket is created on or after mentioned time (UTC)',
681
+ },
682
+ ON: {
683
+ info: 'When ticket is created on mentioned days',
684
+ },
685
+ },
686
+ variable_type: 'day-time',
687
+ },
688
+ 'ticket.chat_id': {
689
+ text: 'Chat ID',
690
+ type: 'string',
691
+ filters: ['EQ', 'NEQ'],
692
+ hidden: true,
693
+ variable_type: 'string',
694
+ },
695
+ };
696
+
697
+ export const ReactionVariableNameMap: Record<
698
+ keyof AppendTypes<{ reaction: ReactionVariablesType }, '.'>,
699
+ VariableNameValueType
700
+ > = {
701
+ 'reaction.reaction': {
702
+ text: 'Reaction',
703
+ type: 'string',
704
+ filters: ['EQ', 'NEQ'],
705
+ placeholder: 'e.g. 👍',
706
+ variable_type: 'string',
707
+ },
708
+ 'reaction.sender_id': {
709
+ text: 'Reaction Sender Phone',
710
+ type: 'string',
711
+ filters: ['EQ', 'NEQ'],
712
+ placeholder: 'e.g. 919876543210',
713
+ variable_type: 'string',
714
+ },
715
+ 'reaction.message_id': {
716
+ text: 'Reaction Message ID',
717
+ type: 'string',
718
+ filters: ['EQ', 'NEQ'],
719
+ hidden: true,
720
+ variable_type: 'string',
721
+ },
722
+ 'reaction.chat_id': {
723
+ text: 'Chat ID',
724
+ type: 'string',
725
+ filters: ['EQ', 'NEQ'],
726
+ hidden: true,
727
+ variable_type: 'string',
728
+ },
729
+ 'reaction.reaction_id': {
730
+ text: 'Reaction ID',
731
+ type: 'string',
732
+ filters: ['EQ', 'NEQ'],
733
+ hidden: true,
734
+ variable_type: 'string',
735
+ },
736
+ };
737
+
738
+ export enum FilterConditionMap {
739
+ 'CONTAINS' = 'contains',
740
+ 'NCONTAINS' = 'does not contain',
741
+ 'EQ' = '=',
742
+ 'NEQ' = '<>',
743
+ 'LT' = '<',
744
+ 'LTE' = '<=',
745
+ 'GT' = '>',
746
+ 'GTE' = '>=',
747
+ 'KNOWN' = 'is known',
748
+ 'NKNOWN' = 'is not known',
749
+ 'IS' = '=',
750
+ 'NIS' = '<>',
751
+ 'ON' = 'on',
752
+ }
753
+
754
+ interface FilterGroup {
755
+ filters: Filter[];
756
+ condition: 'allOf' | 'anyOf';
757
+ }
758
+
759
+ export interface Conditions {
760
+ filters: FilterGroup[];
761
+ condition: 'allOf' | 'anyOf';
762
+ variables: string[];
763
+ delay: `${number} ${'seconds' | 'minutes' | 'hours' | 'days'}`;
764
+ org_phones: string[];
765
+ }
766
+
767
+ export type SendMessageAction = {
768
+ id: string;
769
+ type: 'send_message';
770
+ metadata: {
771
+ message: string;
772
+ media?: {
773
+ url: string;
774
+ type: 'image' | 'video' | 'audio' | 'document';
775
+ name: string;
776
+ };
777
+ maintain_flag_status: 'true' | 'false';
778
+ debounce_messages: 'true' | 'false';
779
+ debounce_message_time:
780
+ | `${number} ${'seconds' | 'minutes' | 'hours' | 'days'}`
781
+ | null
782
+ | undefined;
783
+ };
784
+ delay: `${number} ${'seconds' | 'minutes' | 'hours' | 'days'}`;
785
+ };
786
+
787
+ export type NotifyHttpAction = {
788
+ id: string;
789
+ type: 'notify_http';
790
+ delay: `${number} ${'seconds' | 'minutes' | 'hours' | 'days'}`;
791
+ metadata: {
792
+ url: string;
793
+ };
794
+ };
795
+
796
+ export type CreateTicketAction = {
797
+ id: string;
798
+ type: 'create_ticket';
799
+ delay: `${number} ${'seconds' | 'minutes' | 'hours' | 'days'}`;
800
+ metadata: {
801
+ assignee?: string;
802
+ priority?: '0' | '1' | '2' | '3' | '4';
803
+ label?: string;
804
+ };
805
+ };
806
+
807
+ export type FlagMessageAction = {
808
+ id: string;
809
+ type: 'flag_message';
810
+ delay: `${number} ${'seconds' | 'minutes' | 'hours' | 'days'}`;
811
+ metadata: {
812
+ flag: 'true' | 'false';
813
+ };
814
+ };
815
+
816
+ export type AssignTicketAction = {
817
+ id: string;
818
+ type: 'assign_ticket';
819
+ delay: `${number} ${'seconds' | 'minutes' | 'hours' | 'days'}`;
820
+ metadata: {
821
+ assignee: string;
822
+ round_robin: 'true' | 'false';
823
+ };
824
+ };
825
+
826
+ export type CloseTicketAction = {
827
+ id: string;
828
+ type: 'close_ticket';
829
+ delay: `${number} ${'seconds' | 'minutes' | 'hours' | 'days'}`;
830
+ metadata: {
831
+ closing_note: string;
832
+ };
833
+ };
834
+
835
+ export type AddChatLabelAction = {
836
+ id: string;
837
+ type: 'add_chat_label';
838
+ delay: `${number} ${'seconds' | 'minutes' | 'hours' | 'days'}`;
839
+ metadata: {
840
+ label: string;
841
+ };
842
+ };
843
+
844
+ export type AddTicketLabelAction = {
845
+ id: string;
846
+ type: 'add_ticket_label';
847
+ delay: `${number} ${'seconds' | 'minutes' | 'hours' | 'days'}`;
848
+ metadata: {
849
+ label: string;
850
+ };
851
+ };
852
+
853
+ export type AssignChatAction = {
854
+ id: string;
855
+ type: 'assign_chat';
856
+ delay: `${number} ${'seconds' | 'minutes' | 'hours' | 'days'}`;
857
+ metadata: {
858
+ assignee: string;
859
+ round_robin: 'true' | 'false';
860
+ };
861
+ };
862
+
863
+ export type ForwardMessageAction = {
864
+ id: string;
865
+ type: 'forward_message';
866
+ delay: `${number} ${'seconds' | 'minutes' | 'hours' | 'days'}`;
867
+ metadata: {
868
+ chat_id: string;
869
+ prefix: string;
870
+ };
871
+ };
872
+
873
+ export type SendEmailAction = {
874
+ id: string;
875
+ type: 'send_email';
876
+ delay: `${number} ${'seconds' | 'minutes' | 'hours' | 'days'}`;
877
+ metadata: {
878
+ email: string;
879
+ subject: string;
880
+ body: string;
881
+ };
882
+ };
883
+
884
+ export type ReplyToMessageAction = {
885
+ id: string;
886
+ type: 'reply_to_message';
887
+ delay: `${number} ${'seconds' | 'minutes' | 'hours' | 'days'}`;
888
+ metadata: {
889
+ message: string;
890
+ media?: {
891
+ url: string;
892
+ type: 'image' | 'video' | 'audio' | 'document';
893
+ name: string;
894
+ };
895
+ maintain_flag_status: boolean;
896
+ debounce_messages: 'true' | 'false';
897
+ debounce_message_time:
898
+ | `${number} ${'seconds' | 'minutes' | 'hours' | 'days'}`
899
+ | null
900
+ | undefined;
901
+ };
902
+ };
903
+
904
+ export type UpdateCustomPropertyAction = {
905
+ id: string;
906
+ type: 'update_custom_property';
907
+ delay: `${number} ${'seconds' | 'minutes' | 'hours' | 'days'}`;
908
+ metadata: {
909
+ property_id: string;
910
+ value: string;
911
+ };
912
+ };
913
+
914
+ export type DeleteMessageAction = {
915
+ id: string;
916
+ type: 'delete_message';
917
+ delay: `${number} ${'seconds' | 'minutes' | 'hours' | 'days'}`;
918
+ metadata: {};
919
+ };
920
+
921
+ export type Action =
922
+ | SendMessageAction
923
+ | NotifyHttpAction
924
+ | CreateTicketAction
925
+ | FlagMessageAction
926
+ | AssignTicketAction
927
+ | CloseTicketAction
928
+ | AddChatLabelAction
929
+ | AddTicketLabelAction
930
+ | AssignChatAction
931
+ | ForwardMessageAction
932
+ | SendEmailAction
933
+ | ReplyToMessageAction
934
+ | UpdateCustomPropertyAction
935
+ | DeleteMessageAction;
936
+
937
+ export const isSendMessageOrReplyToMessageAction = (
938
+ action: Action
939
+ ): action is SendMessageAction | ReplyToMessageAction => {
940
+ return ['send_message', 'reply_to_message'].includes(action.type);
941
+ };
942
+
943
+ export type Rule = OverrideProperties<
944
+ Tables<'tbl_automation_rules'>,
945
+ {
946
+ actions: Action[];
947
+ conditions: Conditions;
948
+ trigger:
949
+ | 'message.created'
950
+ | 'message.updated'
951
+ | 'chat.created'
952
+ | 'ticket.updated'
953
+ | 'ticket.created'
954
+ | 'reaction.added'
955
+ | 'chat.label.updated'
956
+ | 'message.flagged';
957
+ }
958
+ >;
959
+
960
+ export const RuleNameMap: Record<
961
+ Rule['trigger'],
962
+ {
963
+ title: string;
964
+ description: string;
965
+ base_conditions: {
966
+ org_phone: boolean;
967
+ };
968
+ }
969
+ > = {
970
+ 'message.created': {
971
+ title: 'New Message Received',
972
+ description: 'When a new message is received from an external contact',
973
+ base_conditions: {
974
+ org_phone: true,
975
+ },
976
+ },
977
+ 'chat.created': {
978
+ title: 'New Chat Created',
979
+ description: 'When a new chat is created',
980
+ base_conditions: {
981
+ org_phone: true,
982
+ },
983
+ },
984
+ 'ticket.created': {
985
+ title: 'New Ticket Created',
986
+ description: 'When a new ticket is created',
987
+ base_conditions: {
988
+ org_phone: false,
989
+ },
990
+ },
991
+ 'reaction.added': {
992
+ title: 'New Reaction Added',
993
+ description: 'When a reaction is added on a message',
994
+ base_conditions: {
995
+ org_phone: true,
996
+ },
997
+ },
998
+ 'message.updated': {
999
+ title: 'Message Updated',
1000
+ description: 'When a message is updated',
1001
+ base_conditions: {
1002
+ org_phone: true,
1003
+ },
1004
+ },
1005
+ 'ticket.updated': {
1006
+ title: 'Ticket Updated',
1007
+ description: 'When a ticket is updated',
1008
+ base_conditions: {
1009
+ org_phone: false,
1010
+ },
1011
+ },
1012
+ 'chat.label.updated': {
1013
+ title: 'Chat Label Added/Removed',
1014
+ description: 'When labels on chats are updated',
1015
+ base_conditions: {
1016
+ org_phone: false,
1017
+ },
1018
+ },
1019
+ 'message.flagged': {
1020
+ title: 'Message Flagged',
1021
+ description: 'When a message is flagged',
1022
+ base_conditions: {
1023
+ org_phone: true,
1024
+ },
1025
+ },
1026
+ };
1027
+
1028
+ export const ActionNameMap: Record<
1029
+ Action['type'],
1030
+ {
1031
+ title: string;
1032
+ description: string;
1033
+ inputs: Record<
1034
+ string,
1035
+ {
1036
+ id: string;
1037
+ type:
1038
+ | 'text'
1039
+ | 'dropdown'
1040
+ | 'editor'
1041
+ | 'date'
1042
+ | 'file'
1043
+ | 'textarea'
1044
+ | 'dynamic';
1045
+ value:
1046
+ | 'ticket.labels'
1047
+ | 'org.members'
1048
+ | 'chat.labels'
1049
+ | 'org.chats'
1050
+ | {
1051
+ id: string;
1052
+ value: string;
1053
+ label: string;
1054
+ }[]
1055
+ | null
1056
+ | 'org.custom_properties'
1057
+ | 'custom_property_values'
1058
+ | 'debounce_messages';
1059
+ label: string;
1060
+ placeholder: string;
1061
+ info?: string;
1062
+ required: boolean;
1063
+ }
1064
+ >;
1065
+ validTriggers: Rule['trigger'][];
1066
+ }
1067
+ > = {
1068
+ send_message: {
1069
+ title: 'Send Message',
1070
+ description: 'Send a message',
1071
+ inputs: {
1072
+ message: {
1073
+ id: 'message',
1074
+ type: 'editor',
1075
+ label: 'Message',
1076
+ placeholder: 'Enter message',
1077
+ value: null,
1078
+ required: true,
1079
+ },
1080
+ media: {
1081
+ id: 'media',
1082
+ type: 'file',
1083
+ label: 'Media',
1084
+ placeholder: 'Upload media',
1085
+ value: null,
1086
+ required: false,
1087
+ },
1088
+ maintain_flag_status: {
1089
+ id: 'maintain_flag_status',
1090
+ type: 'dropdown',
1091
+ label: 'Maintain Flag Status',
1092
+ placeholder: 'Select...',
1093
+ value: [
1094
+ { id: 'true', value: 'true', label: 'True' },
1095
+ { id: 'false', value: 'false', label: 'False' },
1096
+ ],
1097
+ required: true,
1098
+ },
1099
+ debounce_messages: {
1100
+ id: 'debounce_messages',
1101
+ type: 'dropdown',
1102
+ label: 'Enable Cooldown Period',
1103
+ placeholder: 'Select...',
1104
+ value: [
1105
+ { id: 'true', value: 'true', label: 'True' },
1106
+ { id: 'false', value: 'false', label: 'False' },
1107
+ ],
1108
+ info: 'If enabled, only one message per chat will be sent in the specified cooldown period',
1109
+ required: false,
1110
+ },
1111
+ debounce_message_time: {
1112
+ id: 'debounce_message_time',
1113
+ type: 'dynamic',
1114
+ label: 'Cooldown Period',
1115
+ placeholder: 'Enter time',
1116
+ value: 'debounce_messages',
1117
+ required: false,
1118
+ },
1119
+ },
1120
+ validTriggers: [
1121
+ 'message.created',
1122
+ 'message.updated',
1123
+ 'chat.created',
1124
+ 'ticket.updated',
1125
+ 'ticket.created',
1126
+ 'reaction.added',
1127
+ 'message.flagged',
1128
+ 'chat.label.updated',
1129
+ ],
1130
+ },
1131
+ reply_to_message: {
1132
+ title: 'Reply to message',
1133
+ description: 'Send a message with the quoted message',
1134
+ inputs: {
1135
+ message: {
1136
+ id: 'message',
1137
+ type: 'editor',
1138
+ label: 'Message',
1139
+ placeholder: 'Enter message',
1140
+ value: null,
1141
+ required: true,
1142
+ },
1143
+ media: {
1144
+ id: 'media',
1145
+ type: 'file',
1146
+ label: 'Media',
1147
+ placeholder: 'Upload media',
1148
+ value: null,
1149
+ required: false,
1150
+ },
1151
+ maintain_flag_status: {
1152
+ id: 'maintain_flag_status',
1153
+ type: 'dropdown',
1154
+ label: 'Maintain Flag Status',
1155
+ placeholder: 'Select...',
1156
+ value: [
1157
+ { id: 'true', value: 'true', label: 'True' },
1158
+ { id: 'false', value: 'false', label: 'False' },
1159
+ ],
1160
+ required: true,
1161
+ },
1162
+ debounce_messages: {
1163
+ id: 'debounce_messages',
1164
+ type: 'dropdown',
1165
+ label: 'Enable Cooldown Period',
1166
+ placeholder: 'Select...',
1167
+ value: [
1168
+ { id: 'true', value: 'true', label: 'True' },
1169
+ { id: 'false', value: 'false', label: 'False' },
1170
+ ],
1171
+ info: 'If enabled, only one message per chat will be sent in the specified cooldown period',
1172
+ required: false,
1173
+ },
1174
+ debounce_message_time: {
1175
+ id: 'debounce_message_time',
1176
+ type: 'dynamic',
1177
+ label: 'Cooldown Period',
1178
+ placeholder: 'Enter time',
1179
+ value: 'debounce_messages',
1180
+ required: false,
1181
+ },
1182
+ },
1183
+ validTriggers: [
1184
+ 'message.created',
1185
+ 'message.updated',
1186
+ 'reaction.added',
1187
+ 'message.flagged',
1188
+ ],
1189
+ },
1190
+ delete_message: {
1191
+ title: 'Delete Message',
1192
+ description: 'Delete a message',
1193
+ inputs: {},
1194
+ validTriggers: [
1195
+ 'message.created',
1196
+ 'message.updated',
1197
+ 'reaction.added',
1198
+ 'message.flagged',
1199
+ ],
1200
+ },
1201
+ notify_http: {
1202
+ title: 'Notify HTTP',
1203
+ description: 'Notify an HTTP endpoint',
1204
+ inputs: {
1205
+ url: {
1206
+ id: 'url',
1207
+ type: 'text',
1208
+ label: 'URL',
1209
+ placeholder: 'Enter URL',
1210
+ value: null,
1211
+ required: true,
1212
+ },
1213
+ },
1214
+ validTriggers: [
1215
+ 'message.created',
1216
+ 'message.updated',
1217
+ 'chat.created',
1218
+ 'ticket.updated',
1219
+ 'ticket.created',
1220
+ 'reaction.added',
1221
+ 'message.flagged',
1222
+ 'chat.label.updated',
1223
+ ],
1224
+ },
1225
+ create_ticket: {
1226
+ title: 'Create Ticket',
1227
+ description: 'Create a ticket',
1228
+ inputs: {
1229
+ assignee: {
1230
+ id: 'assignee',
1231
+ type: 'dropdown',
1232
+ value: 'org.members',
1233
+ label: 'Assignee',
1234
+ placeholder: 'Select assignee',
1235
+ required: false,
1236
+ },
1237
+ priority: {
1238
+ id: 'priority',
1239
+ type: 'dropdown',
1240
+ value: [
1241
+ { id: '0', value: '0', label: 'No Prioriy' },
1242
+ { id: '1', value: '1', label: 'Low' },
1243
+ { id: '2', value: '2', label: 'Medium' },
1244
+ { id: '3', value: '3', label: 'High' },
1245
+ { id: '4', value: '4', label: 'Urgent' },
1246
+ ],
1247
+ label: 'Priority',
1248
+ placeholder: 'Select priority',
1249
+ required: false,
1250
+ },
1251
+ label: {
1252
+ id: 'label',
1253
+ type: 'dropdown',
1254
+ value: 'ticket.labels',
1255
+ label: 'Label',
1256
+ placeholder: 'Select label',
1257
+ required: false,
1258
+ },
1259
+ },
1260
+ validTriggers: [
1261
+ 'message.created',
1262
+ 'message.updated',
1263
+ 'reaction.added',
1264
+ 'message.flagged',
1265
+ ],
1266
+ },
1267
+ flag_message: {
1268
+ title: 'Update flag status',
1269
+ description: 'Flag/Unflag a message',
1270
+ inputs: {
1271
+ flag: {
1272
+ id: 'flag',
1273
+ type: 'dropdown',
1274
+ value: [
1275
+ { id: 'flag', value: 'true', label: 'TRUE' },
1276
+ { id: 'unflag', value: 'false', label: 'FALSE' },
1277
+ ],
1278
+ label: 'Flag status',
1279
+ placeholder: 'Select flag',
1280
+ required: true,
1281
+ },
1282
+ },
1283
+ validTriggers: [
1284
+ 'message.created',
1285
+ 'message.updated',
1286
+ 'reaction.added',
1287
+ 'message.flagged',
1288
+ ],
1289
+ },
1290
+ assign_ticket: {
1291
+ title: 'Assign Ticket',
1292
+ description: 'Assign a ticket',
1293
+ inputs: {
1294
+ round_robin: {
1295
+ id: 'round_robin',
1296
+ type: 'dropdown',
1297
+ value: [
1298
+ { id: 'true', value: 'true', label: 'True' },
1299
+ { id: 'false', value: 'false', label: 'False' },
1300
+ ],
1301
+ label: 'Enable Round Robin',
1302
+ placeholder: 'Select...',
1303
+ info: 'If enabled, the ticket will be assigned to the next available agent in the list',
1304
+ required: false,
1305
+ },
1306
+ assignee: {
1307
+ id: 'assignee',
1308
+ type: 'dynamic',
1309
+ value: 'org.members',
1310
+ label: 'Assignee',
1311
+ placeholder: 'Select assignee',
1312
+ info: "If round robin is enabled, the ticket will be assigned to the next available agent in the list else it'll be assigned to the selected agent",
1313
+ required: true,
1314
+ },
1315
+ },
1316
+ validTriggers: ['ticket.updated', 'ticket.created'],
1317
+ },
1318
+ close_ticket: {
1319
+ title: 'Close Ticket',
1320
+ description: 'Close a ticket',
1321
+ inputs: {
1322
+ closing_note: {
1323
+ id: 'closing_note',
1324
+ type: 'textarea',
1325
+ label: 'Closing Note',
1326
+ placeholder: 'Enter closing note',
1327
+ value: null,
1328
+ required: false,
1329
+ },
1330
+ },
1331
+ validTriggers: ['ticket.updated', 'ticket.created'],
1332
+ },
1333
+ add_chat_label: {
1334
+ title: 'Add Chat Label',
1335
+ description: 'Add a label to referred chat',
1336
+ inputs: {
1337
+ label: {
1338
+ id: 'label',
1339
+ type: 'dropdown',
1340
+ value: 'chat.labels',
1341
+ label: 'Label',
1342
+ placeholder: 'Select label',
1343
+ required: true,
1344
+ },
1345
+ },
1346
+ validTriggers: [
1347
+ 'message.created',
1348
+ 'message.updated',
1349
+ 'chat.created',
1350
+ 'ticket.updated',
1351
+ 'ticket.created',
1352
+ 'reaction.added',
1353
+ 'chat.label.updated',
1354
+ 'message.flagged',
1355
+ ],
1356
+ },
1357
+ add_ticket_label: {
1358
+ title: 'Add Ticket Label',
1359
+ description: 'Add a label to referred ticket',
1360
+ inputs: {
1361
+ label: {
1362
+ id: 'label',
1363
+ type: 'dropdown',
1364
+ value: 'ticket.labels',
1365
+ label: 'Label',
1366
+ placeholder: 'Select label',
1367
+ required: true,
1368
+ },
1369
+ },
1370
+ validTriggers: ['ticket.updated', 'ticket.created'],
1371
+ },
1372
+ update_custom_property: {
1373
+ description: 'Update a chat custom property',
1374
+ title: 'Update Chat Custom Property',
1375
+ validTriggers: [
1376
+ 'message.created',
1377
+ 'message.updated',
1378
+ 'chat.created',
1379
+ 'ticket.updated',
1380
+ 'ticket.created',
1381
+ 'reaction.added',
1382
+ 'message.flagged',
1383
+ 'chat.label.updated',
1384
+ ],
1385
+ inputs: {
1386
+ property_id: {
1387
+ id: 'property_id',
1388
+ type: 'dropdown',
1389
+ value: 'org.custom_properties',
1390
+ label: 'Property',
1391
+ placeholder: 'Select property',
1392
+ required: true,
1393
+ },
1394
+ value: {
1395
+ id: 'property_id',
1396
+ type: 'dynamic',
1397
+ label: 'Value',
1398
+ placeholder: 'Enter value',
1399
+ value: 'custom_property_values',
1400
+ required: true,
1401
+ },
1402
+ },
1403
+ },
1404
+ assign_chat: {
1405
+ title: 'Assign Chat',
1406
+ description: 'Assign a chat',
1407
+ inputs: {
1408
+ round_robin: {
1409
+ id: 'round_robin',
1410
+ type: 'dropdown',
1411
+ value: [
1412
+ { id: 'true', value: 'true', label: 'True' },
1413
+ { id: 'false', value: 'false', label: 'False' },
1414
+ ],
1415
+ label: 'Enable Round Robin',
1416
+ placeholder: 'Select...',
1417
+ info: 'If enabled, the chat will be assigned to the next available agent in the list',
1418
+ required: false,
1419
+ },
1420
+ assignee: {
1421
+ id: 'assignee',
1422
+ type: 'dynamic',
1423
+ value: 'org.members',
1424
+ label: 'Assignee',
1425
+ placeholder: 'Select assignee',
1426
+ required: true,
1427
+ },
1428
+ },
1429
+ validTriggers: [
1430
+ 'message.created',
1431
+ 'message.updated',
1432
+ 'chat.created',
1433
+ 'ticket.updated',
1434
+ 'ticket.created',
1435
+ 'reaction.added',
1436
+ 'chat.label.updated',
1437
+ 'message.flagged',
1438
+ ],
1439
+ },
1440
+ forward_message: {
1441
+ title: 'Forward Message',
1442
+ description: 'Forward a message',
1443
+ inputs: {
1444
+ chat_id: {
1445
+ id: 'chat_id',
1446
+ type: 'dropdown',
1447
+ value: 'org.chats',
1448
+ label: 'Chat',
1449
+ placeholder: 'Select chat',
1450
+ required: true,
1451
+ },
1452
+ },
1453
+ validTriggers: [
1454
+ 'message.created',
1455
+ 'message.updated',
1456
+ 'ticket.updated',
1457
+ 'ticket.created',
1458
+ 'reaction.added',
1459
+ 'message.flagged',
1460
+ ],
1461
+ },
1462
+ send_email: {
1463
+ title: 'Send Email',
1464
+ description: 'Send an email',
1465
+ inputs: {
1466
+ email: {
1467
+ id: 'email',
1468
+ type: 'text',
1469
+ label: 'Email',
1470
+ placeholder: 'Enter email',
1471
+ value: null,
1472
+ required: true,
1473
+ },
1474
+ subject: {
1475
+ id: 'subject',
1476
+ type: 'editor',
1477
+ label: 'Subject',
1478
+ placeholder: 'Enter subject',
1479
+ value: null,
1480
+ required: true,
1481
+ },
1482
+ body: {
1483
+ id: 'body',
1484
+ type: 'editor',
1485
+ label: 'Body',
1486
+ placeholder: 'Enter body',
1487
+ value: null,
1488
+ required: true,
1489
+ },
1490
+ },
1491
+ validTriggers: [
1492
+ 'message.created',
1493
+ 'message.updated',
1494
+ 'chat.created',
1495
+ 'ticket.updated',
1496
+ 'ticket.created',
1497
+ 'reaction.added',
1498
+ 'message.flagged',
1499
+ 'chat.label.updated',
1500
+ ],
1501
+ },
1502
+ };
1503
+
1504
+ export const editorVariables: Array<{
1505
+ label: string;
1506
+ value: string;
1507
+ validTriggers: Rule['trigger'][];
1508
+ }> = [
1509
+ {
1510
+ label: 'Message Body',
1511
+ value: 'message.body',
1512
+ validTriggers: [
1513
+ 'message.created',
1514
+ 'message.updated',
1515
+ 'reaction.added',
1516
+ 'message.flagged',
1517
+ 'ticket.created',
1518
+ 'ticket.updated',
1519
+ ],
1520
+ },
1521
+ {
1522
+ label: 'Sender Name',
1523
+ value: 'sender.contact_name',
1524
+ validTriggers: [
1525
+ 'message.created',
1526
+ 'message.updated',
1527
+ 'reaction.added',
1528
+ 'message.flagged',
1529
+ 'ticket.created',
1530
+ 'ticket.updated',
1531
+ ],
1532
+ },
1533
+ {
1534
+ label: 'Chat Name',
1535
+ value: 'chat.chat_name',
1536
+ validTriggers: [
1537
+ 'message.created',
1538
+ 'message.updated',
1539
+ 'reaction.added',
1540
+ 'message.flagged',
1541
+ 'chat.created',
1542
+ 'chat.label.updated',
1543
+ 'ticket.created',
1544
+ 'ticket.updated',
1545
+ ],
1546
+ },
1547
+ {
1548
+ label: 'Ticket ID',
1549
+ value: 'ticket.ticket_id',
1550
+ validTriggers: ['ticket.updated', 'ticket.created'],
1551
+ },
1552
+ {
1553
+ label: 'Chat ID',
1554
+ value: 'chat.chat_id',
1555
+ validTriggers: [
1556
+ 'message.created',
1557
+ 'message.updated',
1558
+ 'reaction.added',
1559
+ 'message.flagged',
1560
+ 'chat.created',
1561
+ 'chat.label.updated',
1562
+ 'ticket.created',
1563
+ 'ticket.updated',
1564
+ ],
1565
+ },
1566
+ {
1567
+ label: 'Reaction',
1568
+ value: 'reaction.reaction',
1569
+ validTriggers: ['reaction.added'],
1570
+ },
1571
+ ];
1572
+
1573
+ export const variablesExclusionList: Record<
1574
+ Rule['trigger'],
1575
+ Array<
1576
+ | keyof AppendTypes<{ message: MessageVariablesType }, '.'>
1577
+ | keyof AppendTypes<{ sender: SenderVariablesType }, '.'>
1578
+ | keyof AppendTypes<{ chat: ChatVariablesType }, '.'>
1579
+ | keyof AppendTypes<{ ticket: TicketVariablesType }, '.'>
1580
+ | keyof AppendTypes<{ reaction: ReactionVariablesType }, '.'>
1581
+ >
1582
+ > = {
1583
+ 'ticket.created': ['ticket.is_deleted'],
1584
+ 'chat.created': [
1585
+ 'chat.chat_id',
1586
+ 'chat.labels',
1587
+ 'chat.has_flagged_messages',
1588
+ 'chat.assigned_to',
1589
+ ],
1590
+ 'message.created': [
1591
+ 'message.author',
1592
+ 'message.performed_by',
1593
+ 'message.flag_status',
1594
+ 'sender.is_internal',
1595
+ ],
1596
+ 'ticket.updated': ['ticket.is_deleted'],
1597
+ 'reaction.added': [],
1598
+ 'message.updated': [],
1599
+ 'message.flagged': [],
1600
+ 'chat.label.updated': [],
1601
+ };