@periskope/types 0.6.151 → 0.6.153
This diff represents the content of publicly available package versions that have been released to one of the supported registries. The information contained in this diff is provided for informational purposes only and reflects changes between package versions as they appear in their respective public registries.
- package/dist/index.d.ts +1 -0
- package/dist/index.js +1 -0
- package/dist/rules.types.d.ts +294 -0
- package/dist/rules.types.js +1083 -0
- package/dist/supabase.types.d.ts +1 -1
- package/dist/types.d.ts +40 -0
- package/index.ts +1 -1
- package/package.json +1 -1
- package/rules.types.ts +1509 -0
- package/supabase.types.ts +2661 -2660
- package/types.ts +768 -617
package/rules.types.ts
ADDED
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@@ -0,0 +1,1509 @@
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import { Merge, OverrideProperties } from 'type-fest';
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import { Tables } from './supabase.types';
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import {
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ChatRuleInfoType,
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MessageRuleInfoType,
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ReactionRuleInfoType,
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SenderRuleInfoType,
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TicketRuleInfoType,
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} from './types';
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export type AppendTypes<T extends object, O extends string> = {
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[K in keyof T & string as `${K}${O}${keyof T[K] & string}`]: T[K][keyof T[K]];
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};
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export type TicketVariablesType = TicketRuleInfoType['ticket'];
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export type MessageVariablesType = MessageRuleInfoType['message'];
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export type SenderVariablesType = SenderRuleInfoType;
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export type ReactionVariablesType = ReactionRuleInfoType['reaction'];
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export type ChatVariablesType = ChatRuleInfoType;
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export type MessageRulesInfoType = Merge<
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AppendTypes<
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{
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message: MessageVariablesType;
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sender: SenderVariablesType;
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chat: ChatVariablesType;
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},
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'.'
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>,
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{
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rule: Tables<'tbl_automation_rules'>[];
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id: 'message.message_id';
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type: `message.${'created' | 'updated' | 'flagged'}`;
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org_id: string;
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}
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>;
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export type TicketRulesInfoType = Merge<
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AppendTypes<
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{
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ticket: TicketVariablesType;
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message: MessageVariablesType;
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sender: SenderVariablesType;
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chat: ChatVariablesType;
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},
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'.'
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>,
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{
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id: 'ticket.ticket_id';
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type: `ticket.${'created' | 'updated'}`;
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org_id: string;
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rule: Tables<'tbl_automation_rules'>[];
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}
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>;
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export type ReactionRulesInfoType = Merge<
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AppendTypes<
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{
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reaction: ReactionVariablesType;
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message: MessageVariablesType;
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sender: SenderVariablesType;
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chat: ChatVariablesType;
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},
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'.'
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>,
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{
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rule: Tables<'tbl_automation_rules'>[];
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id: 'reaction.reaction_id';
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type: `reaction.added`;
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org_id: string;
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}
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>;
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export type ChatRulesInfoType = Merge<
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AppendTypes<
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{
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chat: ChatVariablesType;
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},
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'.'
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>,
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{
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rule: Tables<'tbl_automation_rules'>[];
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id: 'chat.chat_id';
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type: 'chat.created' | 'chat.label.updated';
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org_id: string;
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}
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>;
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export type RuleInfoType =
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| MessageRulesInfoType
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| ChatRulesInfoType
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| TicketRulesInfoType
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| ReactionRulesInfoType;
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export interface Filter {
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id: string;
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condition:
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| 'CONTAINS'
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| 'NCONTAINS'
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| 'EQ'
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| 'NEQ'
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| 'LT'
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| 'LTE'
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| 'GT'
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| 'GTE'
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| 'KNOWN'
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| 'NKNOWN'
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| 'IS'
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| 'NIS'
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| 'ON'; // Add other condition types as needed
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variable: string;
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value: string | string[];
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variable_type?: 'string' | 'number' | 'boolean' | 'day-time' | 'date' | 'day'; // Optional, like 'Date'
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}
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export const isFilter = (filter: any): filter is Filter => {
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return (
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typeof filter === 'object' &&
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'id' in filter &&
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'condition' in filter &&
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'variable' in filter &&
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'value' in filter
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);
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};
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export const FilterNameMap: Record<
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Filter['condition'],
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{
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name: string;
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input: boolean;
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}
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> = {
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EQ: {
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name: 'equals to',
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input: true,
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},
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NEQ: {
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name: 'not equals to',
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input: true,
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},
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CONTAINS: {
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name: 'contains',
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input: true,
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},
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NCONTAINS: {
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name: 'does not contain',
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input: true,
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},
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LT: {
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name: 'less than',
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input: true,
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},
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LTE: {
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name: 'less than or equals to',
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input: true,
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},
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GT: {
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name: 'greater than',
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input: true,
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},
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GTE: {
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name: 'greater than or equals to',
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input: true,
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},
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KNOWN: {
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name: 'is known',
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input: false,
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},
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NKNOWN: {
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name: 'is not known',
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input: false,
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},
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IS: {
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name: 'is',
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input: true,
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},
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NIS: {
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name: 'is not',
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input: true,
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},
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ON: {
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name: 'on',
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input: true,
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},
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};
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export type VariableNameValueType = {
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text: string;
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type:
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| 'string'
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| 'time'
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| 'boolean'
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| 'dropdown'
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| 'day-time'
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| 'number'
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| 'date';
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variable_type: 'string' | 'number' | 'boolean' | 'day-time' | 'date';
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value?:
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| string
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| {
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id: string;
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value: string | number | boolean;
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label: string;
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}[]
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| null;
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filters:
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| Partial<
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Record<
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Filter['condition'],
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{
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info?: string;
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}
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>
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>
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| Filter['condition'][];
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hidden?: boolean;
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placeholder?: string;
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info?: string;
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};
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export const MessageVariableNameMap: Record<
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keyof AppendTypes<{ message: MessageVariablesType }, '.'>,
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VariableNameValueType
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> = {
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'message.body': {
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text: 'Message Body',
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type: 'string',
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filters: ['CONTAINS', 'NCONTAINS', 'EQ', 'NEQ', 'KNOWN', 'NKNOWN'],
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placeholder: 'e.g. Test message',
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variable_type: 'string',
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},
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'message.sender_phone': {
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text: 'Message Sender Phone',
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type: 'string',
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filters: ['EQ', 'NEQ'],
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placeholder: 'e.g. 919876543210',
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variable_type: 'string',
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},
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'message.timestamp': {
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text: 'Message receive timestamp',
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type: 'day-time',
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filters: {
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LT: {
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info: 'When message is received before mentioned time (UTC)',
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},
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LTE: {
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info: 'When message is received before mentioned time (UTC)',
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},
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GT: {
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info: 'When message is received after mentioned time (UTC)',
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},
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GTE: {
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info: 'When message is received on or after mentioned time (UTC)',
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},
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ON: {
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info: 'When message is received on mentioned days',
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},
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},
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variable_type: 'day-time',
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info: 'The timestamp when the message was received',
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},
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'message.flag_status': {
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text: 'Message Flag Status',
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filters: ['IS'],
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type: 'boolean',
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variable_type: 'boolean',
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},
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'message.has_quoted_msg': {
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text: 'Quoted Message',
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filters: ['IS'],
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type: 'boolean',
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variable_type: 'boolean',
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},
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'message.media': {
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text: 'Message Media',
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type: 'boolean',
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filters: ['KNOWN', 'NKNOWN'],
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variable_type: 'boolean',
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},
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'message.performed_by': {
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text: 'Message Performed By',
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type: 'dropdown',
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value: 'org.members',
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filters: ['EQ', 'NEQ'],
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variable_type: 'string',
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},
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'message.chat_id': {
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text: 'Chat ID',
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type: 'string',
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filters: ['EQ', 'NEQ'],
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hidden: true,
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variable_type: 'string',
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},
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'message.message_id': {
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text: 'Message ID',
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type: 'string',
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filters: ['EQ', 'NEQ'],
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hidden: true,
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variable_type: 'string',
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},
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'message.org_phone': {
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text: 'Org Phone',
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type: 'string',
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filters: ['EQ', 'NEQ'],
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hidden: true,
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variable_type: 'string',
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},
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'message.org_id': {
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text: 'Org ID',
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type: 'string',
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filters: ['EQ', 'NEQ'],
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hidden: true,
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variable_type: 'string',
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},
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'message.message_type': {
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text: 'Message Type',
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type: 'dropdown',
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value: [
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{ id: 'text', value: 'chat', label: 'Text' },
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{ id: 'image', value: 'image', label: 'Image' },
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{ id: 'video', value: 'video', label: 'Video' },
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{ id: 'audio', value: 'audio', label: 'Audio' },
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{ id: 'audio', value: 'ptt', label: 'PTT (Audio voice message)' },
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{ id: 'document', value: 'document', label: 'Document' },
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],
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filters: ['EQ', 'NEQ'],
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variable_type: 'string',
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},
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'message.author': {
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text: 'Message Author',
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type: 'string',
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filters: ['EQ', 'NEQ'],
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hidden: true,
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variable_type: 'string',
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},
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};
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341
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export const SenderVariableNameMap: Record<
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343
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keyof AppendTypes<{ sender: SenderVariablesType }, '.'>,
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344
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+
VariableNameValueType
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345
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> = {
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346
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'sender.is_business': {
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347
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text: 'Sender is business',
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348
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type: 'boolean',
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349
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filters: ['IS'],
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variable_type: 'boolean',
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},
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352
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'sender.is_enterprise': {
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text: 'Sender is enterprise',
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354
|
+
type: 'boolean',
|
|
355
|
+
filters: ['IS'],
|
|
356
|
+
variable_type: 'boolean',
|
|
357
|
+
},
|
|
358
|
+
'sender.is_internal': {
|
|
359
|
+
text: 'Sender is internal',
|
|
360
|
+
type: 'boolean',
|
|
361
|
+
filters: ['IS'],
|
|
362
|
+
variable_type: 'boolean',
|
|
363
|
+
},
|
|
364
|
+
'sender.contact_name': {
|
|
365
|
+
text: 'Sender Name',
|
|
366
|
+
type: 'string',
|
|
367
|
+
filters: ['EQ', 'NEQ', 'KNOWN', 'NKNOWN'],
|
|
368
|
+
placeholder: 'e.g. John Doe',
|
|
369
|
+
variable_type: 'string',
|
|
370
|
+
},
|
|
371
|
+
'sender.contact_id': {
|
|
372
|
+
text: 'Sender Contact Phone',
|
|
373
|
+
type: 'string',
|
|
374
|
+
filters: ['EQ', 'NEQ'],
|
|
375
|
+
placeholder: 'e.g. 919876543210',
|
|
376
|
+
variable_type: 'string',
|
|
377
|
+
},
|
|
378
|
+
'sender.labels': {
|
|
379
|
+
text: 'Sender Labels',
|
|
380
|
+
type: 'dropdown',
|
|
381
|
+
value: 'org.labels',
|
|
382
|
+
filters: ['CONTAINS', 'NCONTAINS'],
|
|
383
|
+
variable_type: 'string',
|
|
384
|
+
},
|
|
385
|
+
'sender.org_id': {
|
|
386
|
+
text: 'Org ID',
|
|
387
|
+
type: 'string',
|
|
388
|
+
filters: ['EQ', 'NEQ'],
|
|
389
|
+
hidden: true,
|
|
390
|
+
variable_type: 'string',
|
|
391
|
+
},
|
|
392
|
+
'sender.is_super_admin': {
|
|
393
|
+
text: 'Sender is super admin',
|
|
394
|
+
type: 'dropdown',
|
|
395
|
+
filters: ['EQ', 'NEQ'],
|
|
396
|
+
value: [
|
|
397
|
+
{
|
|
398
|
+
id: 'true',
|
|
399
|
+
value: 'true',
|
|
400
|
+
label: 'True',
|
|
401
|
+
},
|
|
402
|
+
{
|
|
403
|
+
id: 'false',
|
|
404
|
+
value: 'false',
|
|
405
|
+
label: 'False',
|
|
406
|
+
},
|
|
407
|
+
],
|
|
408
|
+
variable_type: 'boolean',
|
|
409
|
+
},
|
|
410
|
+
'sender.is_admin': {
|
|
411
|
+
text: 'Sender is admin',
|
|
412
|
+
type: 'dropdown',
|
|
413
|
+
filters: ['EQ', 'NEQ'],
|
|
414
|
+
value: [
|
|
415
|
+
{
|
|
416
|
+
id: 'true',
|
|
417
|
+
value: 'true',
|
|
418
|
+
label: 'True',
|
|
419
|
+
},
|
|
420
|
+
{
|
|
421
|
+
id: 'false',
|
|
422
|
+
value: 'false',
|
|
423
|
+
label: 'False',
|
|
424
|
+
},
|
|
425
|
+
],
|
|
426
|
+
variable_type: 'boolean',
|
|
427
|
+
},
|
|
428
|
+
};
|
|
429
|
+
|
|
430
|
+
export const ChatVariableNameMap: Record<
|
|
431
|
+
keyof AppendTypes<{ chat: ChatVariablesType }, '.'>,
|
|
432
|
+
VariableNameValueType
|
|
433
|
+
> = {
|
|
434
|
+
'chat.assigned_to': {
|
|
435
|
+
text: 'Chat Assignee',
|
|
436
|
+
type: 'dropdown',
|
|
437
|
+
value: 'org.members',
|
|
438
|
+
filters: ['EQ', 'NEQ', 'KNOWN', 'NKNOWN'],
|
|
439
|
+
variable_type: 'string',
|
|
440
|
+
},
|
|
441
|
+
'chat.chat_name': {
|
|
442
|
+
text: 'Chat Name',
|
|
443
|
+
type: 'string',
|
|
444
|
+
filters: ['EQ', 'NEQ', 'CONTAINS', 'NCONTAINS'],
|
|
445
|
+
placeholder: 'e.g. Support Chat',
|
|
446
|
+
variable_type: 'string',
|
|
447
|
+
},
|
|
448
|
+
'chat.org_phone': {
|
|
449
|
+
text: 'Chat Org Phone',
|
|
450
|
+
type: 'dropdown',
|
|
451
|
+
value: 'org.org_phones',
|
|
452
|
+
filters: ['EQ', 'NEQ'],
|
|
453
|
+
variable_type: 'string',
|
|
454
|
+
},
|
|
455
|
+
'chat.chat_type': {
|
|
456
|
+
text: 'Chat Type',
|
|
457
|
+
type: 'dropdown',
|
|
458
|
+
value: [
|
|
459
|
+
{ id: 'user', value: 'user', label: 'User' },
|
|
460
|
+
{ id: 'group', value: 'group', label: 'Group' },
|
|
461
|
+
],
|
|
462
|
+
filters: ['EQ', 'NEQ'],
|
|
463
|
+
variable_type: 'string',
|
|
464
|
+
},
|
|
465
|
+
'chat.members': {
|
|
466
|
+
text: 'Chat Members',
|
|
467
|
+
type: 'string',
|
|
468
|
+
filters: ['CONTAINS', 'NCONTAINS'],
|
|
469
|
+
placeholder: 'e.g. 919876543210',
|
|
470
|
+
variable_type: 'string',
|
|
471
|
+
},
|
|
472
|
+
'chat.labels': {
|
|
473
|
+
text: 'Chat Labels',
|
|
474
|
+
type: 'dropdown',
|
|
475
|
+
value: 'org.labels',
|
|
476
|
+
filters: ['CONTAINS', 'NCONTAINS'],
|
|
477
|
+
variable_type: 'string',
|
|
478
|
+
},
|
|
479
|
+
'chat.chat_id': {
|
|
480
|
+
text: 'Chat ID',
|
|
481
|
+
type: 'string',
|
|
482
|
+
filters: ['EQ', 'NEQ'],
|
|
483
|
+
placeholder: 'e.g. 12027747916749@c.us',
|
|
484
|
+
variable_type: 'string',
|
|
485
|
+
},
|
|
486
|
+
'chat.chat_org_phones': {
|
|
487
|
+
text: 'Chat Org Phones',
|
|
488
|
+
type: 'dropdown',
|
|
489
|
+
filters: ['CONTAINS', 'NCONTAINS'],
|
|
490
|
+
hidden: true,
|
|
491
|
+
variable_type: 'string',
|
|
492
|
+
},
|
|
493
|
+
'chat.org_id': {
|
|
494
|
+
text: 'Org ID',
|
|
495
|
+
type: 'string',
|
|
496
|
+
filters: [],
|
|
497
|
+
hidden: true,
|
|
498
|
+
variable_type: 'string',
|
|
499
|
+
},
|
|
500
|
+
'chat.messages_admins_only': {
|
|
501
|
+
text: 'Chat Messages Admins Only',
|
|
502
|
+
type: 'boolean',
|
|
503
|
+
filters: ['EQ', 'NEQ'],
|
|
504
|
+
value: [
|
|
505
|
+
{
|
|
506
|
+
id: 'true',
|
|
507
|
+
value: 'true',
|
|
508
|
+
label: 'True',
|
|
509
|
+
},
|
|
510
|
+
{
|
|
511
|
+
id: 'false',
|
|
512
|
+
value: 'false',
|
|
513
|
+
label: 'False',
|
|
514
|
+
},
|
|
515
|
+
],
|
|
516
|
+
variable_type: 'boolean',
|
|
517
|
+
},
|
|
518
|
+
'chat.is_muted': {
|
|
519
|
+
text: 'Chat is muted',
|
|
520
|
+
type: 'boolean',
|
|
521
|
+
filters: ['EQ', 'NEQ'],
|
|
522
|
+
value: [
|
|
523
|
+
{
|
|
524
|
+
id: 'true',
|
|
525
|
+
value: 'true',
|
|
526
|
+
label: 'True',
|
|
527
|
+
},
|
|
528
|
+
{
|
|
529
|
+
id: 'false',
|
|
530
|
+
value: 'false',
|
|
531
|
+
label: 'False',
|
|
532
|
+
},
|
|
533
|
+
],
|
|
534
|
+
variable_type: 'boolean',
|
|
535
|
+
},
|
|
536
|
+
'chat.info_admins_only': {
|
|
537
|
+
text: 'Chat Info Admins Only',
|
|
538
|
+
type: 'boolean',
|
|
539
|
+
filters: ['EQ', 'NEQ'],
|
|
540
|
+
value: [
|
|
541
|
+
{
|
|
542
|
+
id: 'true',
|
|
543
|
+
value: 'true',
|
|
544
|
+
label: 'True',
|
|
545
|
+
},
|
|
546
|
+
{
|
|
547
|
+
id: 'false',
|
|
548
|
+
value: 'false',
|
|
549
|
+
label: 'False',
|
|
550
|
+
},
|
|
551
|
+
],
|
|
552
|
+
variable_type: 'boolean',
|
|
553
|
+
},
|
|
554
|
+
'chat.has_flagged_messages': {
|
|
555
|
+
text: 'Chat has flagged messages',
|
|
556
|
+
type: 'boolean',
|
|
557
|
+
filters: ['EQ', 'NEQ'],
|
|
558
|
+
value: [
|
|
559
|
+
{
|
|
560
|
+
id: 'true',
|
|
561
|
+
value: 'true',
|
|
562
|
+
label: 'True',
|
|
563
|
+
},
|
|
564
|
+
{
|
|
565
|
+
id: 'false',
|
|
566
|
+
value: 'false',
|
|
567
|
+
label: 'False',
|
|
568
|
+
},
|
|
569
|
+
],
|
|
570
|
+
variable_type: 'boolean',
|
|
571
|
+
},
|
|
572
|
+
'chat.group_description': {
|
|
573
|
+
text: 'Group Description',
|
|
574
|
+
type: 'string',
|
|
575
|
+
filters: ['CONTAINS', 'NCONTAINS', 'EQ', 'NEQ'],
|
|
576
|
+
placeholder: 'e.g. Group description',
|
|
577
|
+
variable_type: 'string',
|
|
578
|
+
},
|
|
579
|
+
'chat.custom_properties': {
|
|
580
|
+
text: 'Chat Custom Properties',
|
|
581
|
+
type: 'dropdown',
|
|
582
|
+
value: 'org.custom_properties',
|
|
583
|
+
filters: ['EQ', 'NEQ'],
|
|
584
|
+
hidden: true,
|
|
585
|
+
variable_type: 'string',
|
|
586
|
+
},
|
|
587
|
+
'chat.created_at': {
|
|
588
|
+
text: 'Chat Created At',
|
|
589
|
+
type: 'day-time',
|
|
590
|
+
filters: ['LT', 'LTE', 'GT', 'GTE', 'ON'],
|
|
591
|
+
variable_type: 'day-time',
|
|
592
|
+
},
|
|
593
|
+
};
|
|
594
|
+
|
|
595
|
+
export const TicketVariableNameMap: Record<
|
|
596
|
+
keyof AppendTypes<{ ticket: TicketVariablesType }, '.'>,
|
|
597
|
+
VariableNameValueType
|
|
598
|
+
> = {
|
|
599
|
+
'ticket.subject': {
|
|
600
|
+
text: 'Ticket Subject',
|
|
601
|
+
type: 'string',
|
|
602
|
+
filters: ['CONTAINS', 'NCONTAINS', 'EQ', 'NEQ'],
|
|
603
|
+
placeholder: 'e.g. Test ticket',
|
|
604
|
+
variable_type: 'string',
|
|
605
|
+
},
|
|
606
|
+
'ticket.status': {
|
|
607
|
+
text: 'Ticket Status',
|
|
608
|
+
type: 'dropdown',
|
|
609
|
+
value: [
|
|
610
|
+
{ id: 'open', value: 'open', label: 'Open' },
|
|
611
|
+
{ id: 'closed', value: 'closed', label: 'Closed' },
|
|
612
|
+
{ id: 'inprogress', value: 'inprogress', label: 'In progress' },
|
|
613
|
+
],
|
|
614
|
+
filters: ['EQ', 'NEQ'],
|
|
615
|
+
variable_type: 'string',
|
|
616
|
+
},
|
|
617
|
+
'ticket.priority': {
|
|
618
|
+
text: 'Ticket Priority',
|
|
619
|
+
type: 'dropdown',
|
|
620
|
+
value: [
|
|
621
|
+
{ id: '0', value: '0', label: 'No Prioriy' },
|
|
622
|
+
{ id: '1', value: '1', label: 'Low' },
|
|
623
|
+
{ id: '2', value: '2', label: 'Medium' },
|
|
624
|
+
{ id: '3', value: '3', label: 'High' },
|
|
625
|
+
{ id: '4', value: '4', label: 'Urgent' },
|
|
626
|
+
],
|
|
627
|
+
filters: ['EQ', 'NEQ'],
|
|
628
|
+
variable_type: 'string',
|
|
629
|
+
},
|
|
630
|
+
'ticket.assignee': {
|
|
631
|
+
text: 'Ticket Assignee',
|
|
632
|
+
type: 'dropdown',
|
|
633
|
+
value: 'org.members',
|
|
634
|
+
filters: ['EQ', 'NEQ', 'KNOWN', 'NKNOWN'],
|
|
635
|
+
variable_type: 'string',
|
|
636
|
+
},
|
|
637
|
+
'ticket.labels': {
|
|
638
|
+
text: 'Ticket Labels',
|
|
639
|
+
type: 'dropdown',
|
|
640
|
+
value: 'org.labels',
|
|
641
|
+
filters: ['CONTAINS', 'NCONTAINS'],
|
|
642
|
+
variable_type: 'string',
|
|
643
|
+
},
|
|
644
|
+
'ticket.is_deleted': {
|
|
645
|
+
text: 'Ticket is deleted',
|
|
646
|
+
type: 'boolean',
|
|
647
|
+
value: [
|
|
648
|
+
{
|
|
649
|
+
id: 'true',
|
|
650
|
+
value: 'true',
|
|
651
|
+
label: 'True',
|
|
652
|
+
},
|
|
653
|
+
{
|
|
654
|
+
id: 'false',
|
|
655
|
+
value: 'false',
|
|
656
|
+
label: 'False',
|
|
657
|
+
},
|
|
658
|
+
],
|
|
659
|
+
filters: ['IS'],
|
|
660
|
+
variable_type: 'boolean',
|
|
661
|
+
},
|
|
662
|
+
'ticket.raised_by': {
|
|
663
|
+
text: 'Ticket Raised By',
|
|
664
|
+
type: 'dropdown',
|
|
665
|
+
value: 'org.members',
|
|
666
|
+
filters: ['EQ', 'NEQ'],
|
|
667
|
+
variable_type: 'string',
|
|
668
|
+
},
|
|
669
|
+
'ticket.due_date': {
|
|
670
|
+
text: 'Ticket Due Date',
|
|
671
|
+
type: 'date',
|
|
672
|
+
filters: ['KNOWN', 'NKNOWN'],
|
|
673
|
+
variable_type: 'date',
|
|
674
|
+
hidden: true,
|
|
675
|
+
},
|
|
676
|
+
'ticket.ticket_id': {
|
|
677
|
+
text: 'Ticket ID',
|
|
678
|
+
type: 'string',
|
|
679
|
+
filters: ['EQ', 'NEQ'],
|
|
680
|
+
hidden: true,
|
|
681
|
+
variable_type: 'string',
|
|
682
|
+
},
|
|
683
|
+
'ticket.org_id': {
|
|
684
|
+
text: 'Org ID',
|
|
685
|
+
type: 'string',
|
|
686
|
+
filters: ['EQ', 'NEQ'],
|
|
687
|
+
hidden: true,
|
|
688
|
+
variable_type: 'string',
|
|
689
|
+
},
|
|
690
|
+
'ticket.custom_properties': {
|
|
691
|
+
text: 'Ticket Custom Properties',
|
|
692
|
+
type: 'dropdown',
|
|
693
|
+
value: 'org.custom_properties',
|
|
694
|
+
filters: ['EQ', 'NEQ'],
|
|
695
|
+
hidden: true,
|
|
696
|
+
variable_type: 'string',
|
|
697
|
+
},
|
|
698
|
+
'ticket.created_at': {
|
|
699
|
+
text: 'Ticket Created At',
|
|
700
|
+
type: 'day-time',
|
|
701
|
+
filters: ['LT', 'LTE', 'GT', 'GTE', 'ON'],
|
|
702
|
+
variable_type: 'day-time',
|
|
703
|
+
},
|
|
704
|
+
'ticket.chat_id': {
|
|
705
|
+
text: 'Chat ID',
|
|
706
|
+
type: 'string',
|
|
707
|
+
filters: ['EQ', 'NEQ'],
|
|
708
|
+
hidden: true,
|
|
709
|
+
variable_type: 'string',
|
|
710
|
+
},
|
|
711
|
+
};
|
|
712
|
+
|
|
713
|
+
export const ReactionVariableNameMap: Record<
|
|
714
|
+
keyof AppendTypes<{ reaction: ReactionVariablesType }, '.'>,
|
|
715
|
+
VariableNameValueType
|
|
716
|
+
> = {
|
|
717
|
+
'reaction.reaction': {
|
|
718
|
+
text: 'Reaction',
|
|
719
|
+
type: 'string',
|
|
720
|
+
filters: ['EQ', 'NEQ'],
|
|
721
|
+
placeholder: 'e.g. 👍',
|
|
722
|
+
variable_type: 'string',
|
|
723
|
+
},
|
|
724
|
+
'reaction.sender_id': {
|
|
725
|
+
text: 'Reaction Sender Phone',
|
|
726
|
+
type: 'string',
|
|
727
|
+
filters: ['EQ', 'NEQ'],
|
|
728
|
+
placeholder: 'e.g. 919876543210',
|
|
729
|
+
variable_type: 'string',
|
|
730
|
+
},
|
|
731
|
+
'reaction.message_id': {
|
|
732
|
+
text: 'Reaction Message ID',
|
|
733
|
+
type: 'string',
|
|
734
|
+
filters: ['EQ', 'NEQ'],
|
|
735
|
+
hidden: true,
|
|
736
|
+
variable_type: 'string',
|
|
737
|
+
},
|
|
738
|
+
'reaction.chat_id': {
|
|
739
|
+
text: 'Chat ID',
|
|
740
|
+
type: 'string',
|
|
741
|
+
filters: ['EQ', 'NEQ'],
|
|
742
|
+
hidden: true,
|
|
743
|
+
variable_type: 'string',
|
|
744
|
+
},
|
|
745
|
+
'reaction.reaction_id': {
|
|
746
|
+
text: 'Reaction ID',
|
|
747
|
+
type: 'string',
|
|
748
|
+
filters: ['EQ', 'NEQ'],
|
|
749
|
+
hidden: true,
|
|
750
|
+
variable_type: 'string',
|
|
751
|
+
},
|
|
752
|
+
};
|
|
753
|
+
|
|
754
|
+
export enum FilterConditionMap {
|
|
755
|
+
'CONTAINS' = 'contains',
|
|
756
|
+
'NCONTAINS' = 'does not contain',
|
|
757
|
+
'EQ' = '=',
|
|
758
|
+
'NEQ' = '<>',
|
|
759
|
+
'LT' = '<',
|
|
760
|
+
'LTE' = '<=',
|
|
761
|
+
'GT' = '>',
|
|
762
|
+
'GTE' = '>=',
|
|
763
|
+
'KNOWN' = 'is known',
|
|
764
|
+
'NKNOWN' = 'is not known',
|
|
765
|
+
'IS' = '=',
|
|
766
|
+
'NIS' = '<>',
|
|
767
|
+
'ON' = 'on',
|
|
768
|
+
}
|
|
769
|
+
|
|
770
|
+
interface FilterGroup {
|
|
771
|
+
filters: Filter[];
|
|
772
|
+
condition: 'allOf' | 'anyOf';
|
|
773
|
+
}
|
|
774
|
+
|
|
775
|
+
export interface Conditions {
|
|
776
|
+
filters: FilterGroup[];
|
|
777
|
+
condition: 'allOf' | 'anyOf';
|
|
778
|
+
variables: string[];
|
|
779
|
+
delay: `${number} ${'seconds' | 'minutes' | 'hours' | 'days'}`;
|
|
780
|
+
org_phones: string[];
|
|
781
|
+
}
|
|
782
|
+
|
|
783
|
+
export type SendMessageAction = {
|
|
784
|
+
id: string;
|
|
785
|
+
type: 'send_message';
|
|
786
|
+
metadata: {
|
|
787
|
+
message: string;
|
|
788
|
+
media?: {
|
|
789
|
+
url: string;
|
|
790
|
+
type: 'image' | 'video' | 'audio' | 'document';
|
|
791
|
+
name: string;
|
|
792
|
+
};
|
|
793
|
+
maintain_flag_status: 'true' | 'false';
|
|
794
|
+
};
|
|
795
|
+
delay: `${number} ${'seconds' | 'minutes' | 'hours' | 'days'}`;
|
|
796
|
+
};
|
|
797
|
+
|
|
798
|
+
export type NotifyHttpAction = {
|
|
799
|
+
id: string;
|
|
800
|
+
type: 'notify_http';
|
|
801
|
+
delay: `${number} ${'seconds' | 'minutes' | 'hours' | 'days'}`;
|
|
802
|
+
metadata: {
|
|
803
|
+
url: string;
|
|
804
|
+
};
|
|
805
|
+
};
|
|
806
|
+
|
|
807
|
+
export type CreateTicketAction = {
|
|
808
|
+
id: string;
|
|
809
|
+
type: 'create_ticket';
|
|
810
|
+
delay: `${number} ${'seconds' | 'minutes' | 'hours' | 'days'}`;
|
|
811
|
+
metadata: {
|
|
812
|
+
assignee?: string;
|
|
813
|
+
priority?: '0' | '1' | '2' | '3' | '4';
|
|
814
|
+
label?: string;
|
|
815
|
+
};
|
|
816
|
+
};
|
|
817
|
+
|
|
818
|
+
export type FlagMessageAction = {
|
|
819
|
+
id: string;
|
|
820
|
+
type: 'flag_message';
|
|
821
|
+
delay: `${number} ${'seconds' | 'minutes' | 'hours' | 'days'}`;
|
|
822
|
+
metadata: {
|
|
823
|
+
flag: 'true' | 'false';
|
|
824
|
+
};
|
|
825
|
+
};
|
|
826
|
+
|
|
827
|
+
export type AssignTicketAction = {
|
|
828
|
+
id: string;
|
|
829
|
+
type: 'assign_ticket';
|
|
830
|
+
delay: `${number} ${'seconds' | 'minutes' | 'hours' | 'days'}`;
|
|
831
|
+
metadata: {
|
|
832
|
+
assignee: string;
|
|
833
|
+
round_robin: 'true' | 'false';
|
|
834
|
+
};
|
|
835
|
+
};
|
|
836
|
+
|
|
837
|
+
export type CloseTicketAction = {
|
|
838
|
+
id: string;
|
|
839
|
+
type: 'close_ticket';
|
|
840
|
+
delay: `${number} ${'seconds' | 'minutes' | 'hours' | 'days'}`;
|
|
841
|
+
metadata: {
|
|
842
|
+
closing_note: string;
|
|
843
|
+
};
|
|
844
|
+
};
|
|
845
|
+
|
|
846
|
+
export type AddChatLabelAction = {
|
|
847
|
+
id: string;
|
|
848
|
+
type: 'add_chat_label';
|
|
849
|
+
delay: `${number} ${'seconds' | 'minutes' | 'hours' | 'days'}`;
|
|
850
|
+
metadata: {
|
|
851
|
+
label: string;
|
|
852
|
+
};
|
|
853
|
+
};
|
|
854
|
+
|
|
855
|
+
export type AddTicketLabelAction = {
|
|
856
|
+
id: string;
|
|
857
|
+
type: 'add_ticket_label';
|
|
858
|
+
delay: `${number} ${'seconds' | 'minutes' | 'hours' | 'days'}`;
|
|
859
|
+
metadata: {
|
|
860
|
+
label: string;
|
|
861
|
+
};
|
|
862
|
+
};
|
|
863
|
+
|
|
864
|
+
export type AssignChatAction = {
|
|
865
|
+
id: string;
|
|
866
|
+
type: 'assign_chat';
|
|
867
|
+
delay: `${number} ${'seconds' | 'minutes' | 'hours' | 'days'}`;
|
|
868
|
+
metadata: {
|
|
869
|
+
assignee: string;
|
|
870
|
+
round_robin: 'true' | 'false';
|
|
871
|
+
};
|
|
872
|
+
};
|
|
873
|
+
|
|
874
|
+
export type ForwardMessageAction = {
|
|
875
|
+
id: string;
|
|
876
|
+
type: 'forward_message';
|
|
877
|
+
delay: `${number} ${'seconds' | 'minutes' | 'hours' | 'days'}`;
|
|
878
|
+
metadata: {
|
|
879
|
+
chat_id: string;
|
|
880
|
+
prefix: string;
|
|
881
|
+
};
|
|
882
|
+
};
|
|
883
|
+
|
|
884
|
+
export type SendEmailAction = {
|
|
885
|
+
id: string;
|
|
886
|
+
type: 'send_email';
|
|
887
|
+
delay: `${number} ${'seconds' | 'minutes' | 'hours' | 'days'}`;
|
|
888
|
+
metadata: {
|
|
889
|
+
email: string;
|
|
890
|
+
subject: string;
|
|
891
|
+
body: string;
|
|
892
|
+
};
|
|
893
|
+
};
|
|
894
|
+
|
|
895
|
+
export type ReplyToMessageAction = {
|
|
896
|
+
id: string;
|
|
897
|
+
type: 'reply_to_message';
|
|
898
|
+
delay: `${number} ${'seconds' | 'minutes' | 'hours' | 'days'}`;
|
|
899
|
+
metadata: {
|
|
900
|
+
message: string;
|
|
901
|
+
media?: {
|
|
902
|
+
url: string;
|
|
903
|
+
type: 'image' | 'video' | 'audio' | 'document';
|
|
904
|
+
name: string;
|
|
905
|
+
};
|
|
906
|
+
maintain_flag_status: boolean;
|
|
907
|
+
};
|
|
908
|
+
};
|
|
909
|
+
|
|
910
|
+
export type UpdateCustomPropertyAction = {
|
|
911
|
+
id: string;
|
|
912
|
+
type: 'update_custom_property';
|
|
913
|
+
delay: `${number} ${'seconds' | 'minutes' | 'hours' | 'days'}`;
|
|
914
|
+
metadata: {
|
|
915
|
+
property_id: string;
|
|
916
|
+
value: string;
|
|
917
|
+
};
|
|
918
|
+
};
|
|
919
|
+
|
|
920
|
+
export type Action =
|
|
921
|
+
| SendMessageAction
|
|
922
|
+
| NotifyHttpAction
|
|
923
|
+
| CreateTicketAction
|
|
924
|
+
| FlagMessageAction
|
|
925
|
+
| AssignTicketAction
|
|
926
|
+
| CloseTicketAction
|
|
927
|
+
| AddChatLabelAction
|
|
928
|
+
| AddTicketLabelAction
|
|
929
|
+
| AssignChatAction
|
|
930
|
+
| ForwardMessageAction
|
|
931
|
+
| SendEmailAction
|
|
932
|
+
| ReplyToMessageAction
|
|
933
|
+
| UpdateCustomPropertyAction;
|
|
934
|
+
|
|
935
|
+
export const isSendMessageAction = (
|
|
936
|
+
action: Action
|
|
937
|
+
): action is SendMessageAction => {
|
|
938
|
+
return action.type === 'send_message';
|
|
939
|
+
};
|
|
940
|
+
|
|
941
|
+
export type Rule = OverrideProperties<
|
|
942
|
+
Tables<'tbl_automation_rules'>,
|
|
943
|
+
{
|
|
944
|
+
actions: Action[];
|
|
945
|
+
conditions: Conditions;
|
|
946
|
+
trigger:
|
|
947
|
+
| 'message.created'
|
|
948
|
+
| 'message.updated'
|
|
949
|
+
| 'chat.created'
|
|
950
|
+
| 'ticket.updated'
|
|
951
|
+
| 'ticket.created'
|
|
952
|
+
| 'reaction.added'
|
|
953
|
+
| 'chat.label.updated'
|
|
954
|
+
| 'message.flagged';
|
|
955
|
+
}
|
|
956
|
+
>;
|
|
957
|
+
|
|
958
|
+
export const RuleNameMap: Record<
|
|
959
|
+
Rule['trigger'],
|
|
960
|
+
{
|
|
961
|
+
title: string;
|
|
962
|
+
description: string;
|
|
963
|
+
base_conditions: {
|
|
964
|
+
org_phone: boolean;
|
|
965
|
+
};
|
|
966
|
+
}
|
|
967
|
+
> = {
|
|
968
|
+
'message.created': {
|
|
969
|
+
title: 'New Message Received',
|
|
970
|
+
description: 'When a new message is received from an external contact',
|
|
971
|
+
base_conditions: {
|
|
972
|
+
org_phone: true,
|
|
973
|
+
},
|
|
974
|
+
},
|
|
975
|
+
'chat.created': {
|
|
976
|
+
title: 'New Chat Created',
|
|
977
|
+
description: 'When a new chat is created',
|
|
978
|
+
base_conditions: {
|
|
979
|
+
org_phone: true,
|
|
980
|
+
},
|
|
981
|
+
},
|
|
982
|
+
'ticket.created': {
|
|
983
|
+
title: 'New Ticket Created',
|
|
984
|
+
description: 'When a new ticket is created',
|
|
985
|
+
base_conditions: {
|
|
986
|
+
org_phone: false,
|
|
987
|
+
},
|
|
988
|
+
},
|
|
989
|
+
'reaction.added': {
|
|
990
|
+
title: 'New Reaction Added',
|
|
991
|
+
description: 'When a reaction is added on a message',
|
|
992
|
+
base_conditions: {
|
|
993
|
+
org_phone: true,
|
|
994
|
+
},
|
|
995
|
+
},
|
|
996
|
+
'message.updated': {
|
|
997
|
+
title: 'Message Updated',
|
|
998
|
+
description: 'When a message is updated',
|
|
999
|
+
base_conditions: {
|
|
1000
|
+
org_phone: true,
|
|
1001
|
+
},
|
|
1002
|
+
},
|
|
1003
|
+
'ticket.updated': {
|
|
1004
|
+
title: 'Ticket Updated',
|
|
1005
|
+
description: 'When a ticket is updated',
|
|
1006
|
+
base_conditions: {
|
|
1007
|
+
org_phone: false,
|
|
1008
|
+
},
|
|
1009
|
+
},
|
|
1010
|
+
'chat.label.updated': {
|
|
1011
|
+
title: 'Chat Label Added/Removed',
|
|
1012
|
+
description: 'When labels on chats are updated',
|
|
1013
|
+
base_conditions: {
|
|
1014
|
+
org_phone: false,
|
|
1015
|
+
},
|
|
1016
|
+
},
|
|
1017
|
+
'message.flagged': {
|
|
1018
|
+
title: 'Message Flagged',
|
|
1019
|
+
description: 'When a message is flagged',
|
|
1020
|
+
base_conditions: {
|
|
1021
|
+
org_phone: true,
|
|
1022
|
+
},
|
|
1023
|
+
},
|
|
1024
|
+
};
|
|
1025
|
+
|
|
1026
|
+
export const ActionNameMap: Record<
|
|
1027
|
+
Action['type'],
|
|
1028
|
+
{
|
|
1029
|
+
title: string;
|
|
1030
|
+
description: string;
|
|
1031
|
+
inputs: Record<
|
|
1032
|
+
string,
|
|
1033
|
+
{
|
|
1034
|
+
id: string;
|
|
1035
|
+
type:
|
|
1036
|
+
| 'text'
|
|
1037
|
+
| 'dropdown'
|
|
1038
|
+
| 'editor'
|
|
1039
|
+
| 'date'
|
|
1040
|
+
| 'file'
|
|
1041
|
+
| 'textarea'
|
|
1042
|
+
| 'dynamic';
|
|
1043
|
+
value:
|
|
1044
|
+
| 'ticket.labels'
|
|
1045
|
+
| 'org.members'
|
|
1046
|
+
| 'chat.labels'
|
|
1047
|
+
| 'org.chats'
|
|
1048
|
+
| {
|
|
1049
|
+
id: string;
|
|
1050
|
+
value: string;
|
|
1051
|
+
label: string;
|
|
1052
|
+
}[]
|
|
1053
|
+
| null
|
|
1054
|
+
| 'org.custom_properties'
|
|
1055
|
+
| 'custom_property_values';
|
|
1056
|
+
label: string;
|
|
1057
|
+
placeholder: string;
|
|
1058
|
+
info?: string;
|
|
1059
|
+
required: boolean;
|
|
1060
|
+
}
|
|
1061
|
+
>;
|
|
1062
|
+
validTriggers: Rule['trigger'][];
|
|
1063
|
+
}
|
|
1064
|
+
> = {
|
|
1065
|
+
send_message: {
|
|
1066
|
+
title: 'Send Message',
|
|
1067
|
+
description: 'Send a message',
|
|
1068
|
+
inputs: {
|
|
1069
|
+
message: {
|
|
1070
|
+
id: 'message',
|
|
1071
|
+
type: 'editor',
|
|
1072
|
+
label: 'Message',
|
|
1073
|
+
placeholder: 'Enter message',
|
|
1074
|
+
value: null,
|
|
1075
|
+
required: true,
|
|
1076
|
+
},
|
|
1077
|
+
media: {
|
|
1078
|
+
id: 'media',
|
|
1079
|
+
type: 'file',
|
|
1080
|
+
label: 'Media',
|
|
1081
|
+
placeholder: 'Upload media',
|
|
1082
|
+
value: null,
|
|
1083
|
+
required: false,
|
|
1084
|
+
},
|
|
1085
|
+
maintain_flag_status: {
|
|
1086
|
+
id: 'maintain_flag_status',
|
|
1087
|
+
type: 'dropdown',
|
|
1088
|
+
label: 'Maintain Flag Status',
|
|
1089
|
+
placeholder: 'Select...',
|
|
1090
|
+
value: [
|
|
1091
|
+
{ id: 'true', value: 'true', label: 'True' },
|
|
1092
|
+
{ id: 'false', value: 'false', label: 'False' },
|
|
1093
|
+
],
|
|
1094
|
+
required: true,
|
|
1095
|
+
},
|
|
1096
|
+
},
|
|
1097
|
+
validTriggers: [
|
|
1098
|
+
'message.created',
|
|
1099
|
+
'message.updated',
|
|
1100
|
+
'chat.created',
|
|
1101
|
+
'ticket.updated',
|
|
1102
|
+
'ticket.created',
|
|
1103
|
+
'reaction.added',
|
|
1104
|
+
'message.flagged',
|
|
1105
|
+
'chat.label.updated',
|
|
1106
|
+
],
|
|
1107
|
+
},
|
|
1108
|
+
reply_to_message: {
|
|
1109
|
+
title: 'Reply to message',
|
|
1110
|
+
description: 'Send a message with the quoted message',
|
|
1111
|
+
inputs: {
|
|
1112
|
+
message: {
|
|
1113
|
+
id: 'message',
|
|
1114
|
+
type: 'editor',
|
|
1115
|
+
label: 'Message',
|
|
1116
|
+
placeholder: 'Enter message',
|
|
1117
|
+
value: null,
|
|
1118
|
+
required: true,
|
|
1119
|
+
},
|
|
1120
|
+
media: {
|
|
1121
|
+
id: 'media',
|
|
1122
|
+
type: 'file',
|
|
1123
|
+
label: 'Media',
|
|
1124
|
+
placeholder: 'Upload media',
|
|
1125
|
+
value: null,
|
|
1126
|
+
required: false,
|
|
1127
|
+
},
|
|
1128
|
+
maintain_flag_status: {
|
|
1129
|
+
id: 'maintain_flag_status',
|
|
1130
|
+
type: 'dropdown',
|
|
1131
|
+
label: 'Maintain Flag Status',
|
|
1132
|
+
placeholder: 'Select...',
|
|
1133
|
+
value: [
|
|
1134
|
+
{ id: 'true', value: 'true', label: 'True' },
|
|
1135
|
+
{ id: 'false', value: 'false', label: 'False' },
|
|
1136
|
+
],
|
|
1137
|
+
required: true,
|
|
1138
|
+
},
|
|
1139
|
+
},
|
|
1140
|
+
validTriggers: [
|
|
1141
|
+
'message.created',
|
|
1142
|
+
'message.updated',
|
|
1143
|
+
'reaction.added',
|
|
1144
|
+
'message.flagged',
|
|
1145
|
+
],
|
|
1146
|
+
},
|
|
1147
|
+
notify_http: {
|
|
1148
|
+
title: 'Notify HTTP',
|
|
1149
|
+
description: 'Notify an HTTP endpoint',
|
|
1150
|
+
inputs: {
|
|
1151
|
+
url: {
|
|
1152
|
+
id: 'url',
|
|
1153
|
+
type: 'text',
|
|
1154
|
+
label: 'URL',
|
|
1155
|
+
placeholder: 'Enter URL',
|
|
1156
|
+
value: null,
|
|
1157
|
+
required: true,
|
|
1158
|
+
},
|
|
1159
|
+
},
|
|
1160
|
+
validTriggers: [
|
|
1161
|
+
'message.created',
|
|
1162
|
+
'message.updated',
|
|
1163
|
+
'chat.created',
|
|
1164
|
+
'ticket.updated',
|
|
1165
|
+
'ticket.created',
|
|
1166
|
+
'reaction.added',
|
|
1167
|
+
'message.flagged',
|
|
1168
|
+
'chat.label.updated',
|
|
1169
|
+
],
|
|
1170
|
+
},
|
|
1171
|
+
create_ticket: {
|
|
1172
|
+
title: 'Create Ticket',
|
|
1173
|
+
description: 'Create a ticket',
|
|
1174
|
+
inputs: {
|
|
1175
|
+
assignee: {
|
|
1176
|
+
id: 'assignee',
|
|
1177
|
+
type: 'dropdown',
|
|
1178
|
+
value: 'org.members',
|
|
1179
|
+
label: 'Assignee',
|
|
1180
|
+
placeholder: 'Select assignee',
|
|
1181
|
+
required: false,
|
|
1182
|
+
},
|
|
1183
|
+
priority: {
|
|
1184
|
+
id: 'priority',
|
|
1185
|
+
type: 'dropdown',
|
|
1186
|
+
value: [
|
|
1187
|
+
{ id: '0', value: '0', label: 'No Prioriy' },
|
|
1188
|
+
{ id: '1', value: '1', label: 'Low' },
|
|
1189
|
+
{ id: '2', value: '2', label: 'Medium' },
|
|
1190
|
+
{ id: '3', value: '3', label: 'High' },
|
|
1191
|
+
{ id: '4', value: '4', label: 'Urgent' },
|
|
1192
|
+
],
|
|
1193
|
+
label: 'Priority',
|
|
1194
|
+
placeholder: 'Select priority',
|
|
1195
|
+
required: false,
|
|
1196
|
+
},
|
|
1197
|
+
label: {
|
|
1198
|
+
id: 'label',
|
|
1199
|
+
type: 'dropdown',
|
|
1200
|
+
value: 'ticket.labels',
|
|
1201
|
+
label: 'Label',
|
|
1202
|
+
placeholder: 'Select label',
|
|
1203
|
+
required: false,
|
|
1204
|
+
},
|
|
1205
|
+
},
|
|
1206
|
+
validTriggers: [
|
|
1207
|
+
'message.created',
|
|
1208
|
+
'message.updated',
|
|
1209
|
+
'reaction.added',
|
|
1210
|
+
'message.flagged',
|
|
1211
|
+
],
|
|
1212
|
+
},
|
|
1213
|
+
flag_message: {
|
|
1214
|
+
title: 'Update flag status',
|
|
1215
|
+
description: 'Flag/Unflag a message',
|
|
1216
|
+
inputs: {
|
|
1217
|
+
flag: {
|
|
1218
|
+
id: 'flag',
|
|
1219
|
+
type: 'dropdown',
|
|
1220
|
+
value: [
|
|
1221
|
+
{ id: 'flag', value: 'true', label: 'TRUE' },
|
|
1222
|
+
{ id: 'unflag', value: 'false', label: 'FALSE' },
|
|
1223
|
+
],
|
|
1224
|
+
label: 'Flag status',
|
|
1225
|
+
placeholder: 'Select flag',
|
|
1226
|
+
required: true,
|
|
1227
|
+
},
|
|
1228
|
+
},
|
|
1229
|
+
validTriggers: ['message.created', 'message.updated', 'reaction.added'],
|
|
1230
|
+
},
|
|
1231
|
+
assign_ticket: {
|
|
1232
|
+
title: 'Assign Ticket',
|
|
1233
|
+
description: 'Assign a ticket',
|
|
1234
|
+
inputs: {
|
|
1235
|
+
round_robin: {
|
|
1236
|
+
id: 'round_robin',
|
|
1237
|
+
type: 'dropdown',
|
|
1238
|
+
value: [
|
|
1239
|
+
{ id: 'true', value: 'true', label: 'True' },
|
|
1240
|
+
{ id: 'false', value: 'false', label: 'False' },
|
|
1241
|
+
],
|
|
1242
|
+
label: 'Enable Round Robin',
|
|
1243
|
+
placeholder: 'Select...',
|
|
1244
|
+
info: 'If enabled, the ticket will be assigned to the next available agent in the list',
|
|
1245
|
+
required: false,
|
|
1246
|
+
},
|
|
1247
|
+
assignee: {
|
|
1248
|
+
id: 'assignee',
|
|
1249
|
+
type: 'dynamic',
|
|
1250
|
+
value: 'org.members',
|
|
1251
|
+
label: 'Assignee',
|
|
1252
|
+
placeholder: 'Select assignee',
|
|
1253
|
+
info: "If round robin is enabled, the ticket will be assigned to the next available agent in the list else it'll be assigned to the selected agent",
|
|
1254
|
+
required: true,
|
|
1255
|
+
},
|
|
1256
|
+
},
|
|
1257
|
+
validTriggers: ['ticket.updated', 'ticket.created'],
|
|
1258
|
+
},
|
|
1259
|
+
close_ticket: {
|
|
1260
|
+
title: 'Close Ticket',
|
|
1261
|
+
description: 'Close a ticket',
|
|
1262
|
+
inputs: {
|
|
1263
|
+
closing_note: {
|
|
1264
|
+
id: 'closing_note',
|
|
1265
|
+
type: 'textarea',
|
|
1266
|
+
label: 'Closing Note',
|
|
1267
|
+
placeholder: 'Enter closing note',
|
|
1268
|
+
value: null,
|
|
1269
|
+
required: false,
|
|
1270
|
+
},
|
|
1271
|
+
},
|
|
1272
|
+
validTriggers: ['ticket.updated', 'ticket.created'],
|
|
1273
|
+
},
|
|
1274
|
+
add_chat_label: {
|
|
1275
|
+
title: 'Add Chat Label',
|
|
1276
|
+
description: 'Add a label to referred chat',
|
|
1277
|
+
inputs: {
|
|
1278
|
+
label: {
|
|
1279
|
+
id: 'label',
|
|
1280
|
+
type: 'dropdown',
|
|
1281
|
+
value: 'chat.labels',
|
|
1282
|
+
label: 'Label',
|
|
1283
|
+
placeholder: 'Select label',
|
|
1284
|
+
required: true,
|
|
1285
|
+
},
|
|
1286
|
+
},
|
|
1287
|
+
validTriggers: [
|
|
1288
|
+
'message.created',
|
|
1289
|
+
'message.updated',
|
|
1290
|
+
'chat.created',
|
|
1291
|
+
'ticket.updated',
|
|
1292
|
+
'ticket.created',
|
|
1293
|
+
'reaction.added',
|
|
1294
|
+
'chat.label.updated',
|
|
1295
|
+
],
|
|
1296
|
+
},
|
|
1297
|
+
add_ticket_label: {
|
|
1298
|
+
title: 'Add Ticket Label',
|
|
1299
|
+
description: 'Add a label to referred ticket',
|
|
1300
|
+
inputs: {
|
|
1301
|
+
label: {
|
|
1302
|
+
id: 'label',
|
|
1303
|
+
type: 'dropdown',
|
|
1304
|
+
value: 'ticket.labels',
|
|
1305
|
+
label: 'Label',
|
|
1306
|
+
placeholder: 'Select label',
|
|
1307
|
+
required: true,
|
|
1308
|
+
},
|
|
1309
|
+
},
|
|
1310
|
+
validTriggers: ['ticket.updated', 'ticket.created'],
|
|
1311
|
+
},
|
|
1312
|
+
update_custom_property: {
|
|
1313
|
+
description: 'Update a chat custom property',
|
|
1314
|
+
title: 'Update Chat Custom Property',
|
|
1315
|
+
validTriggers: [
|
|
1316
|
+
'message.created',
|
|
1317
|
+
'message.updated',
|
|
1318
|
+
'chat.created',
|
|
1319
|
+
'ticket.updated',
|
|
1320
|
+
'ticket.created',
|
|
1321
|
+
'reaction.added',
|
|
1322
|
+
'message.flagged',
|
|
1323
|
+
],
|
|
1324
|
+
inputs: {
|
|
1325
|
+
property_id: {
|
|
1326
|
+
id: 'property_id',
|
|
1327
|
+
type: 'dropdown',
|
|
1328
|
+
value: 'org.custom_properties',
|
|
1329
|
+
label: 'Property',
|
|
1330
|
+
placeholder: 'Select property',
|
|
1331
|
+
required: true,
|
|
1332
|
+
},
|
|
1333
|
+
value: {
|
|
1334
|
+
id: 'property_id',
|
|
1335
|
+
type: 'dynamic',
|
|
1336
|
+
label: 'Value',
|
|
1337
|
+
placeholder: 'Enter value',
|
|
1338
|
+
value: 'custom_property_values',
|
|
1339
|
+
required: true,
|
|
1340
|
+
},
|
|
1341
|
+
},
|
|
1342
|
+
},
|
|
1343
|
+
assign_chat: {
|
|
1344
|
+
title: 'Assign Chat',
|
|
1345
|
+
description: 'Assign a chat',
|
|
1346
|
+
inputs: {
|
|
1347
|
+
round_robin: {
|
|
1348
|
+
id: 'round_robin',
|
|
1349
|
+
type: 'dropdown',
|
|
1350
|
+
value: [
|
|
1351
|
+
{ id: 'true', value: 'true', label: 'True' },
|
|
1352
|
+
{ id: 'false', value: 'false', label: 'False' },
|
|
1353
|
+
],
|
|
1354
|
+
label: 'Enable Round Robin',
|
|
1355
|
+
placeholder: 'Select...',
|
|
1356
|
+
info: 'If enabled, the chat will be assigned to the next available agent in the list',
|
|
1357
|
+
required: false,
|
|
1358
|
+
},
|
|
1359
|
+
assignee: {
|
|
1360
|
+
id: 'assignee',
|
|
1361
|
+
type: 'dynamic',
|
|
1362
|
+
value: 'org.members',
|
|
1363
|
+
label: 'Assignee',
|
|
1364
|
+
placeholder: 'Select assignee',
|
|
1365
|
+
required: true,
|
|
1366
|
+
},
|
|
1367
|
+
},
|
|
1368
|
+
validTriggers: [
|
|
1369
|
+
'message.created',
|
|
1370
|
+
'message.updated',
|
|
1371
|
+
'chat.created',
|
|
1372
|
+
'ticket.updated',
|
|
1373
|
+
'ticket.created',
|
|
1374
|
+
'reaction.added',
|
|
1375
|
+
'chat.label.updated',
|
|
1376
|
+
],
|
|
1377
|
+
},
|
|
1378
|
+
forward_message: {
|
|
1379
|
+
title: 'Forward Message',
|
|
1380
|
+
description: 'Forward a message',
|
|
1381
|
+
inputs: {
|
|
1382
|
+
chat_id: {
|
|
1383
|
+
id: 'chat_id',
|
|
1384
|
+
type: 'dropdown',
|
|
1385
|
+
value: 'org.chats',
|
|
1386
|
+
label: 'Chat',
|
|
1387
|
+
placeholder: 'Select chat',
|
|
1388
|
+
required: true,
|
|
1389
|
+
},
|
|
1390
|
+
},
|
|
1391
|
+
validTriggers: [
|
|
1392
|
+
'message.created',
|
|
1393
|
+
'message.updated',
|
|
1394
|
+
'ticket.updated',
|
|
1395
|
+
'ticket.created',
|
|
1396
|
+
'reaction.added',
|
|
1397
|
+
'message.flagged',
|
|
1398
|
+
],
|
|
1399
|
+
},
|
|
1400
|
+
send_email: {
|
|
1401
|
+
title: 'Send Email',
|
|
1402
|
+
description: 'Send an email',
|
|
1403
|
+
inputs: {
|
|
1404
|
+
email: {
|
|
1405
|
+
id: 'email',
|
|
1406
|
+
type: 'text',
|
|
1407
|
+
label: 'Email',
|
|
1408
|
+
placeholder: 'Enter email',
|
|
1409
|
+
value: null,
|
|
1410
|
+
required: true,
|
|
1411
|
+
},
|
|
1412
|
+
subject: {
|
|
1413
|
+
id: 'subject',
|
|
1414
|
+
type: 'text',
|
|
1415
|
+
label: 'Subject',
|
|
1416
|
+
placeholder: 'Enter subject',
|
|
1417
|
+
value: null,
|
|
1418
|
+
required: true,
|
|
1419
|
+
},
|
|
1420
|
+
body: {
|
|
1421
|
+
id: 'body',
|
|
1422
|
+
type: 'editor',
|
|
1423
|
+
label: 'Body',
|
|
1424
|
+
placeholder: 'Enter body',
|
|
1425
|
+
value: null,
|
|
1426
|
+
required: true,
|
|
1427
|
+
},
|
|
1428
|
+
},
|
|
1429
|
+
validTriggers: [
|
|
1430
|
+
'message.created',
|
|
1431
|
+
'message.updated',
|
|
1432
|
+
'chat.created',
|
|
1433
|
+
'ticket.updated',
|
|
1434
|
+
'ticket.created',
|
|
1435
|
+
'reaction.added',
|
|
1436
|
+
'message.flagged',
|
|
1437
|
+
'chat.label.updated',
|
|
1438
|
+
],
|
|
1439
|
+
},
|
|
1440
|
+
};
|
|
1441
|
+
|
|
1442
|
+
export const editorVariables: Array<{
|
|
1443
|
+
label: string;
|
|
1444
|
+
value: string;
|
|
1445
|
+
validTriggers: Rule['trigger'][];
|
|
1446
|
+
}> = [
|
|
1447
|
+
{
|
|
1448
|
+
label: 'Message Body',
|
|
1449
|
+
value: 'message.body',
|
|
1450
|
+
validTriggers: [
|
|
1451
|
+
'message.created',
|
|
1452
|
+
'message.updated',
|
|
1453
|
+
'reaction.added',
|
|
1454
|
+
'message.flagged',
|
|
1455
|
+
],
|
|
1456
|
+
},
|
|
1457
|
+
{
|
|
1458
|
+
label: 'Sender Name',
|
|
1459
|
+
value: 'sender.contact_name',
|
|
1460
|
+
validTriggers: [
|
|
1461
|
+
'message.created',
|
|
1462
|
+
'message.updated',
|
|
1463
|
+
'reaction.added',
|
|
1464
|
+
'message.flagged',
|
|
1465
|
+
],
|
|
1466
|
+
},
|
|
1467
|
+
{
|
|
1468
|
+
label: 'Chat Name',
|
|
1469
|
+
value: 'chat.chat_name',
|
|
1470
|
+
validTriggers: [
|
|
1471
|
+
'message.created',
|
|
1472
|
+
'message.updated',
|
|
1473
|
+
'reaction.added',
|
|
1474
|
+
'message.flagged',
|
|
1475
|
+
'chat.created',
|
|
1476
|
+
'chat.label.updated',
|
|
1477
|
+
],
|
|
1478
|
+
},
|
|
1479
|
+
{
|
|
1480
|
+
label: 'Ticket ID',
|
|
1481
|
+
value: 'ticket.ticket_id',
|
|
1482
|
+
validTriggers: ['ticket.updated', 'ticket.created'],
|
|
1483
|
+
},
|
|
1484
|
+
];
|
|
1485
|
+
|
|
1486
|
+
export const variablesExclusionList: Record<
|
|
1487
|
+
Rule['trigger'],
|
|
1488
|
+
Array<
|
|
1489
|
+
| keyof AppendTypes<{ message: MessageVariablesType }, '.'>
|
|
1490
|
+
| keyof AppendTypes<{ sender: SenderVariablesType }, '.'>
|
|
1491
|
+
| keyof AppendTypes<{ chat: ChatVariablesType }, '.'>
|
|
1492
|
+
| keyof AppendTypes<{ ticket: TicketVariablesType }, '.'>
|
|
1493
|
+
| keyof AppendTypes<{ reaction: ReactionVariablesType }, '.'>
|
|
1494
|
+
>
|
|
1495
|
+
> = {
|
|
1496
|
+
'ticket.created': ['ticket.is_deleted'],
|
|
1497
|
+
'chat.created': ['chat.chat_id'],
|
|
1498
|
+
'message.created': [
|
|
1499
|
+
'message.author',
|
|
1500
|
+
'message.performed_by',
|
|
1501
|
+
'message.flag_status',
|
|
1502
|
+
'sender.is_internal',
|
|
1503
|
+
],
|
|
1504
|
+
'ticket.updated': [],
|
|
1505
|
+
'reaction.added': [],
|
|
1506
|
+
'message.updated': [],
|
|
1507
|
+
'message.flagged': [],
|
|
1508
|
+
'chat.label.updated': [],
|
|
1509
|
+
};
|