@periskope/types 0.6.135 → 0.6.137

package/rules.types.ts

@@ -0,0 +1,955 @@
+import { Merge, OverrideProperties } from 'type-fest';
+import { Tables } from './supabase.types';
+
+export type AppendTypes<T extends object, O extends string> = {
+  [K in keyof T & string as `${K}${O}${keyof T[K] & string}`]: T[K][keyof T[K]];
+};
+
+export type TicketVariablesType = Merge<
+  Pick<
+    Tables<'tbl_chat_tickets'>,
+    | 'assigned_by'
+    | 'assignee'
+    | 'status'
+    | 'subject'
+    | 'is_deleted'
+    | 'priority'
+    | 'raised_by'
+    | 'due_date'
+  >,
+  {
+    labels: string[];
+  }
+>;
+
+export type MessageVariablesType = Pick<
+  Tables<'tbl_chat_messages'>,
+  | 'body'
+  | 'sender_phone'
+  | 'timestamp'
+  | 'flag_status'
+  | 'has_quoted_msg'
+  | 'media'
+  | 'performed_by'
+>;
+
+export type SenderVariablesType = Merge<
+  Pick<
+    Tables<'tbl_contacts'>,
+    | 'is_business'
+    | 'is_enterprise'
+    | 'is_internal'
+    | 'contact_name'
+    | 'contact_id'
+  >,
+  {
+    labels: string[];
+  }
+>;
+
+export type ReactionVariablesType = Pick<
+  Tables<'tbl_chat_reactions'>,
+  'reaction' | 'sender_id'
+>;
+
+export type ChatVariablesType = Merge<
+  Pick<
+    Tables<'view_chats'>,
+    'assigned_to' | 'chat_name' | 'org_phone' | 'chat_type'
+  >,
+  {
+    members: string[];
+    labels: string[];
+  }
+>;
+
+export type MessageRulesInfoType = Merge<
+  AppendTypes<
+    {
+      message: MessageVariablesType;
+      sender: SenderVariablesType;
+      chat: ChatVariablesType;
+    },
+    '.'
+  >,
+  {
+    rule: Tables<'tbl_automation_rules'>[];
+    id: 'message.message_id';
+    type: `message.${'created' | 'updated'}`;
+    org_id: string;
+  }
+>;
+
+export type TicketRulesInfoType = Merge<
+  AppendTypes<
+    {
+      ticket: TicketVariablesType;
+      message: MessageVariablesType;
+      sender: SenderVariablesType;
+      chat: ChatVariablesType;
+    },
+    '.'
+  >,
+  {
+    id: 'ticket.ticket_id';
+    type: `ticket.${'created' | 'updated'}`;
+    org_id: string;
+    rule: Tables<'tbl_automation_rules'>[];
+  }
+>;
+
+export type ReactionRulesInfoType = Merge<
+  AppendTypes<
+    {
+      reaction: ReactionVariablesType;
+      message: MessageVariablesType;
+      sender: SenderVariablesType;
+      ticket: TicketVariablesType;
+    },
+    '.'
+  >,
+  {
+    rule: Tables<'tbl_automation_rules'>[];
+    id: 'reaction.reaction_id';
+    type: `reaction.${'created' | 'updated'}`;
+    org_id: string;
+  }
+>;
+
+export type ChatRulesInfoType = Merge<
+  AppendTypes<
+    {
+      chat: ChatVariablesType;
+      message: MessageVariablesType;
+      sender: SenderVariablesType;
+    },
+    '.'
+  >,
+  {
+    rule: Tables<'tbl_automation_rules'>[];
+    id: 'chat.chat_id';
+    type: 'chat.created';
+    org_id: string;
+  }
+>;
+
+export type RuleInfoType =
+  | MessageRulesInfoType
+  | ChatRulesInfoType
+  | TicketRulesInfoType
+  | ReactionRulesInfoType;
+
+export interface Filter {
+  id: string;
+  condition:
+    | 'CONTAINS'
+    | 'NCONTAINS'
+    | 'EQ'
+    | 'NEQ'
+    | 'LT'
+    | 'LTE'
+    | 'GT'
+    | 'GTE'
+    | 'KNOWN'
+    | 'NKNOWN'
+    | 'IS'
+    | 'NIS'; // Add other condition types as needed
+  variable: string;
+  value: string | string[];
+  variable_type?: 'string' | 'date'; // Optional, like 'Date'
+}
+
+export const isFilter = (filter: any): filter is Filter => {
+  return (
+    typeof filter === 'object' &&
+    'id' in filter &&
+    'condition' in filter &&
+    'variable' in filter &&
+    'value' in filter
+  );
+};
+
+export const FilterNameMap: Record<
+  Filter['condition'],
+  {
+    name: string;
+    input: boolean;
+  }
+> = {
+  CONTAINS: {
+    name: 'contains',
+    input: true,
+  },
+  NCONTAINS: {
+    name: 'does not contain',
+    input: true,
+  },
+  EQ: {
+    name: 'equals to',
+    input: true,
+  },
+  NEQ: {
+    name: 'not equals to',
+    input: true,
+  },
+  LT: {
+    name: 'less than',
+    input: true,
+  },
+  LTE: {
+    name: 'less than or equals to',
+    input: true,
+  },
+  GT: {
+    name: 'greater than',
+    input: true,
+  },
+  GTE: {
+    name: 'greater than or equals to',
+    input: true,
+  },
+  KNOWN: {
+    name: 'is known',
+    input: false,
+  },
+  NKNOWN: {
+    name: 'is not known',
+    input: false,
+  },
+  IS: {
+    name: 'is',
+    input: true,
+  },
+  NIS: {
+    name: 'is not',
+    input: true,
+  },
+};
+
+export const ReactionVariableFilterMap: Record<
+  keyof AppendTypes<{ reaction: ReactionVariablesType }, '.'>,
+  Filter['condition'][]
+> = {
+  'reaction.reaction': ['EQ', 'NEQ', 'KNOWN', 'NKNOWN'],
+  'reaction.sender_id': ['EQ', 'NEQ'],
+};
+
+export type VariableNameValueType = {
+  text: string;
+  type: 'string' | 'date' | 'boolean' | 'dropdown';
+  value?:
+    | string
+    | {
+        id: string;
+        value: string;
+        label: string;
+      }[]
+    | null;
+  filters: Filter['condition'][];
+};
+
+export const MessageVariableNameMap: Record<
+  keyof AppendTypes<{ message: MessageVariablesType }, '.'>,
+  VariableNameValueType
+> = {
+  'message.body': {
+    text: 'Message Body',
+    type: 'string',
+    filters: ['CONTAINS', 'NCONTAINS', 'EQ', 'NEQ', 'KNOWN', 'NKNOWN'],
+  },
+  'message.sender_phone': {
+    text: 'Message Sender Phone',
+    type: 'string',
+    filters: ['EQ', 'NEQ'],
+  },
+  'message.timestamp': {
+    text: 'Message Timestamp',
+    type: 'date',
+    filters: ['LT', 'LTE', 'GT', 'GTE', 'IS'],
+  },
+  'message.flag_status': {
+    text: 'Message Flag Status',
+    filters: ['IS'],
+    type: 'boolean',
+  },
+  'message.has_quoted_msg': {
+    text: 'Quoted Message',
+    filters: ['IS'],
+    type: 'boolean',
+  },
+  'message.media': {
+    text: 'Message Media',
+    type: 'boolean',
+    filters: ['KNOWN', 'NKNOWN'],
+  },
+  'message.performed_by': {
+    text: 'Message Performed By',
+    type: 'dropdown',
+    value: 'org.members',
+    filters: ['EQ', 'NEQ'],
+  },
+};
+
+export const SenderVariableNameMap: Record<
+  keyof AppendTypes<{ sender: SenderVariablesType }, '.'>,
+  VariableNameValueType
+> = {
+  'sender.is_business': {
+    // remove
+    text: 'Sender is business',
+    type: 'boolean',
+    filters: ['IS'],
+  },
+  'sender.is_enterprise': {
+    // remove
+    text: 'Sender is enterprise',
+    type: 'boolean',
+    filters: ['IS'],
+  },
+  'sender.is_internal': {
+    text: 'Sender is internal',
+    type: 'boolean',
+    filters: ['IS'],
+  },
+  'sender.contact_name': {
+    text: 'Sender Name',
+    type: 'string',
+    filters: ['EQ', 'NEQ', 'KNOWN', 'NKNOWN'],
+  },
+  'sender.contact_id': {
+    text: 'Sender Contact Phone',
+    type: 'string',
+    filters: ['EQ', 'NEQ'],
+  },
+  'sender.labels': {
+    text: 'Sender Labels',
+    type: 'dropdown',
+    value: 'org.labels',
+    filters: ['EQ', 'NEQ'],
+  },
+};
+
+export const ChatVariableNameMap: Record<
+  keyof AppendTypes<{ chat: ChatVariablesType }, '.'>,
+  VariableNameValueType
+> = {
+  'chat.assigned_to': {
+    text: 'Chat Assignee',
+    type: 'dropdown',
+    value: 'org.members',
+    filters: ['EQ', 'NEQ', 'KNOWN', 'NKNOWN'],
+  },
+  'chat.chat_name': {
+    text: 'Chat Name',
+    type: 'string',
+    filters: ['EQ', 'NEQ'],
+  },
+  'chat.org_phone': {
+    text: 'Chat Org Phone',
+    type: 'string',
+    filters: ['EQ', 'NEQ'],
+  },
+  'chat.chat_type': {
+    text: 'Chat Type',
+    type: 'dropdown',
+    value: [
+      { id: 'user', value: 'user', label: 'User' },
+      { id: 'group', value: 'group', label: 'Group' },
+    ],
+    filters: ['EQ', 'NEQ'],
+  },
+  'chat.members': {
+    text: 'Chat Members',
+    type: 'string',
+    filters: ['CONTAINS', 'NCONTAINS', 'EQ', 'NEQ'],
+  },
+  'chat.labels': {
+    text: 'Chat Labels',
+    type: 'dropdown',
+    value: 'org.labels',
+    filters: ['EQ', 'NEQ'],
+  },
+};
+
+export const TicketVariableNameMap: Record<
+  keyof AppendTypes<{ ticket: TicketVariablesType }, '.'>,
+  VariableNameValueType
+> = {
+  'ticket.subject': {
+    text: 'Ticket Subject',
+    type: 'string',
+    filters: ['CONTAINS', 'NCONTAINS', 'EQ', 'NEQ'],
+  },
+  'ticket.status': {
+    text: 'Ticket Status',
+    type: 'dropdown',
+    value: [
+      { id: 'open', value: 'open', label: 'Open' },
+      { id: 'closed', value: 'closed', label: 'Closed' },
+      { id: 'inprogress', value: 'inprogress', label: 'In progress' },
+    ],
+    filters: ['EQ', 'NEQ'],
+  },
+  'ticket.priority': {
+    text: 'Ticket Priority',
+    type: 'dropdown',
+    value: [
+      { id: '0', value: '0', label: 'No Prioriy' },
+      { id: '1', value: '1', label: 'Low' },
+      { id: '2', value: '2', label: 'Medium' },
+      { id: '3', value: '3', label: 'High' },
+      { id: '4', value: '4', label: 'Urgent' },
+    ],
+    filters: ['EQ', 'NEQ'],
+  },
+  'ticket.assignee': {
+    text: 'Ticket Assignee',
+    type: 'dropdown',
+    value: 'org.members',
+    filters: ['EQ', 'NEQ'],
+  },
+  'ticket.labels': {
+    text: 'Ticket Labels',
+    type: 'dropdown',
+    value: 'org.labels',
+    filters: ['EQ', 'NEQ'],
+  },
+  'ticket.is_deleted': {
+    text: 'Ticket is deleted',
+    type: 'boolean',
+    filters: ['IS'],
+  },
+  'ticket.raised_by': {
+    text: 'Ticket Raised By',
+    type: 'dropdown',
+    value: 'org.members',
+    filters: ['EQ', 'NEQ'],
+  },
+  'ticket.due_date': {
+    text: 'Ticket Due Date',
+    type: 'date',
+    filters: ['LT', 'LTE', 'GT', 'GTE'],
+  },
+  'ticket.assigned_by': {
+    text: 'Ticket assignee',
+    type: 'dropdown',
+    value: 'org.members',
+    filters: ['EQ', 'NEQ'],
+  },
+};
+
+export const ReactionVariableNameMap: Record<
+  keyof AppendTypes<{ reaction: ReactionVariablesType }, '.'>,
+  VariableNameValueType
+> = {
+  'reaction.reaction': {
+    text: 'Reaction',
+    type: 'string',
+    filters: ['EQ', 'NEQ'],
+  },
+  'reaction.sender_id': {
+    text: 'Reaction Sender Phone',
+    type: 'string',
+    filters: ['EQ', 'NEQ'],
+  },
+};
+
+export enum FilterConditionMap {
+  'CONTAINS' = 'contains',
+  'NCONTAINS' = 'does not contain',
+  'EQ' = '=',
+  'NEQ' = '<>',
+  'LT' = '<',
+  'LTE' = '<=',
+  'GT' = '>',
+  'GTE' = '>=',
+  'KNOWN' = 'is known',
+  'NKNOWN' = 'is not known',
+  'IS' = '=',
+  'NIS' = '<>',
+}
+
+interface FilterGroup {
+  filters: Filter[];
+  condition: 'allOf' | 'anyOf' | 'noneOf';
+}
+
+export interface Conditions {
+  filters: FilterGroup[];
+  condition: 'allOf' | 'anyOf' | 'noneOf';
+  variables: string[];
+  delay: `${number} ${'seconds' | 'minutes' | 'hours' | 'days'}`;
+}
+
+export type SendMessageAction = {
+  id: string;
+  type: 'send_message';
+  metadata: {
+    message: string;
+    media?: {
+      url: string;
+      type: 'image' | 'video' | 'audio' | 'document';
+      name: string;
+    };
+  };
+  delay: `${number} ${'seconds' | 'minutes' | 'hours' | 'days'}`;
+};
+
+export type NotifyHttpAction = {
+  id: string;
+  type: 'notify_http';
+  delay: `${number} ${'seconds' | 'minutes' | 'hours' | 'days'}`;
+  metadata: {
+    url: string;
+  };
+};
+
+export type CreateTicketAction = {
+  id: string;
+  type: 'create_ticket';
+  delay: `${number} ${'seconds' | 'minutes' | 'hours' | 'days'}`;
+  metadata: {
+    assignee: string;
+    due_date: string;
+    priority: 0 | 1 | 2 | 3 | 4;
+  };
+};
+
+export type FlagMessageAction = {
+  id: string;
+  type: 'flag_message';
+  delay: `${number} ${'seconds' | 'minutes' | 'hours' | 'days'}`;
+  metadata: {};
+};
+
+export type AssignTicketAction = {
+  id: string;
+  type: 'assign_ticket';
+  delay: `${number} ${'seconds' | 'minutes' | 'hours' | 'days'}`;
+  metadata: {
+    email: string;
+  };
+};
+
+export type CloseTicketAction = {
+  id: string;
+  type: 'close_ticket';
+  delay: `${number} ${'seconds' | 'minutes' | 'hours' | 'days'}`;
+  metadata: {
+    closing_note: string;
+  };
+};
+
+export type AddChatLabelAction = {
+  id: string;
+  type: 'add_chat_label';
+  delay: `${number} ${'seconds' | 'minutes' | 'hours' | 'days'}`;
+  metadata: {
+    label: string;
+  };
+};
+
+export type AddTicketLabelAction = {
+  id: string;
+  type: 'add_ticket_label';
+  delay: `${number} ${'seconds' | 'minutes' | 'hours' | 'days'}`;
+  metadata: {
+    label: string;
+  };
+};
+
+export type AssignChatAction = {
+  id: string;
+  type: 'assign_chat';
+  delay: `${number} ${'seconds' | 'minutes' | 'hours' | 'days'}`;
+  metadata: {
+    email: string;
+  };
+};
+
+export type ForwardMessageAction = {
+  id: string;
+  type: 'forward_message';
+  delay: `${number} ${'seconds' | 'minutes' | 'hours' | 'days'}`;
+  metadata: {
+    chat_id: string;
+    prefix: string;
+  };
+};
+
+export type SendEmailAction = {
+  id: string;
+  type: 'send_email';
+  delay: `${number} ${'seconds' | 'minutes' | 'hours' | 'days'}`;
+  metadata: {
+    email: string;
+    subject: string;
+    body: string;
+  };
+};
+
+export type Action =
+  | SendMessageAction
+  | NotifyHttpAction
+  | CreateTicketAction
+  | FlagMessageAction
+  | AssignTicketAction
+  | CloseTicketAction
+  | AddChatLabelAction
+  | AddTicketLabelAction
+  | AssignChatAction
+  | ForwardMessageAction
+  | SendEmailAction;
+
+export const isSendMessageAction = (
+  action: Action
+): action is SendMessageAction => {
+  return action.type === 'send_message';
+};
+
+export type Rule = OverrideProperties<
+  Tables<'tbl_automation_rules'>,
+  {
+    actions: Action[];
+    conditions: Conditions;
+    trigger:
+      | 'message.created'
+      | 'message.updated'
+      | 'chat.created'
+      | 'ticket.updated'
+      | 'ticket.created'
+      | 'reaction.created'
+      | 'reaction.updated';
+  }
+>;
+
+export const RuleNameMap: Record<
+  Rule['trigger'],
+  {
+    title: string;
+    description: string;
+  }
+> = {
+  'message.created': {
+    title: 'New Message Sent/Received',
+    description: 'When a new message is sent or received',
+  },
+  'message.updated': {
+    title: 'Message Updated',
+    description: 'When a message is updated',
+  },
+  'chat.created': {
+    title: 'New Chat Created',
+    description: 'When a new chat is created',
+  },
+  'ticket.created': {
+    title: 'New Ticket Created',
+    description: 'When a new ticket is created',
+  },
+  'ticket.updated': {
+    title: 'Ticket Updated',
+    description: 'When a ticket is updated',
+  },
+  'reaction.created': {
+    title: 'Reaction Created',
+    description: 'When a reaction is created',
+  },
+  'reaction.updated': {
+    title: 'Reaction Updated',
+    description: 'When a reaction is updated',
+  },
+};
+
+export const ActionNameMap: Record<
+  Action['type'],
+  {
+    title: string;
+    description: string;
+    inputs: Record<
+      string,
+      {
+        id: string;
+        type: 'text' | 'dropdown' | 'editor' | 'date' | 'file' | 'textarea';
+        value:
+          | 'ticket.labels'
+          | 'org.members'
+          | 'chat.labels'
+          | 'org.chats'
+          | {
+              id: string;
+              value: string;
+              label: string;
+            }[]
+          | null;
+        label: string;
+        placeholder: string;
+      }
+    >;
+    validTriggers: Rule['trigger'][];
+  }
+> = {
+  send_message: {
+    title: 'Send Message',
+    description: 'Send a message',
+    inputs: {
+      message: {
+        id: 'message',
+        type: 'editor',
+        label: 'Message',
+        placeholder: 'Enter message',
+        value: null,
+      },
+      media: {
+        id: 'media',
+        type: 'file',
+        label: 'Media',
+        placeholder: 'Upload media',
+        value: null,
+      },
+    },
+    validTriggers: [
+      'message.created',
+      'message.updated',
+      'chat.created',
+      'ticket.updated',
+      'ticket.created',
+      'reaction.created',
+      'reaction.updated',
+    ],
+  },
+  notify_http: {
+    title: 'Notify HTTP',
+    description: 'Notify an HTTP endpoint',
+    inputs: {
+      url: {
+        id: 'url',
+        type: 'text',
+        label: 'URL',
+        placeholder: 'Enter URL',
+        value: null,
+      },
+    },
+    validTriggers: [
+      'message.created',
+      'message.updated',
+      'chat.created',
+      'ticket.updated',
+      'ticket.created',
+      'reaction.created',
+      'reaction.updated',
+    ],
+  },
+  create_ticket: {
+    title: 'Create Ticket',
+    description: 'Create a ticket',
+    inputs: {
+      assignee: {
+        id: 'assignee',
+        type: 'dropdown',
+        value: 'org.members',
+        label: 'Assignee',
+        placeholder: 'Select assignee',
+      },
+      priority: {
+        id: 'priority',
+        type: 'dropdown',
+        value: [
+          { id: '0', value: '0', label: 'Low' },
+          { id: '1', value: '1', label: 'Medium' },
+          { id: '2', value: '2', label: 'High' },
+          { id: '3', value: '3', label: 'Urgent' },
+          { id: '4', value: '4', label: 'Immediate' },
+        ],
+        label: 'Priority',
+        placeholder: 'Select priority',
+      },
+      label: {
+        id: 'label',
+        type: 'dropdown',
+        value: 'ticket.labels',
+        label: 'Label',
+        placeholder: 'Select label',
+      },
+    },
+    validTriggers: [
+      'message.created',
+      'message.updated',
+      'chat.created',
+      'reaction.created',
+      'reaction.updated',
+    ],
+  },
+  flag_message: {
+    title: 'Update flag status',
+    description: 'Flag/Unflag a message',
+    inputs: {
+      flag: {
+        id: 'flag',
+        type: 'dropdown',
+        value: [
+          { id: 'flag', value: 'true', label: 'TRUE' },
+          { id: 'unflag', value: 'false', label: 'FALSE' },
+        ],
+        label: 'Flag status',
+        placeholder: 'Select flag',
+      },
+    },
+    validTriggers: [
+      'message.created',
+      'message.updated',
+      'reaction.created',
+      'reaction.updated',
+    ],
+  },
+  assign_ticket: {
+    title: 'Assign Ticket',
+    description: 'Assign a ticket',
+    inputs: {
+      assignee: {
+        id: 'assignee',
+        type: 'dropdown',
+        value: 'org.members',
+        label: 'Assignee',
+        placeholder: 'Select assignee',
+      },
+    },
+    validTriggers: ['ticket.updated', 'ticket.created'],
+  },
+  close_ticket: {
+    title: 'Close Ticket',
+    description: 'Close a ticket',
+    inputs: {
+      closing_note: {
+        id: 'closing_note',
+        type: 'textarea',
+        label: 'Closing Note',
+        placeholder: 'Enter closing note',
+        value: null,
+      },
+    },
+    validTriggers: ['ticket.updated', 'ticket.created'],
+  },
+  add_chat_label: {
+    title: 'Add Chat Label',
+    description: 'Add a label to referred chat',
+    inputs: {
+      label: {
+        id: 'label',
+        type: 'dropdown',
+        value: 'chat.labels',
+        label: 'Label',
+        placeholder: 'Select label',
+      },
+    },
+    validTriggers: [
+      'message.created',
+      'message.updated',
+      'chat.created',
+      'ticket.updated',
+      'ticket.created',
+      'reaction.created',
+      'reaction.updated',
+    ],
+  },
+  add_ticket_label: {
+    title: 'Add Ticket Label',
+    description: 'Add a label to referred ticket',
+    inputs: {
+      label: {
+        id: 'label',
+        type: 'dropdown',
+        value: 'ticket.labels',
+        label: 'Label',
+        placeholder: 'Select label',
+      },
+    },
+    validTriggers: ['ticket.updated', 'ticket.created'],
+  },
+  assign_chat: {
+    title: 'Assign Chat',
+    description: 'Assign a chat',
+    inputs: {
+      assignee: {
+        id: 'assignee',
+        type: 'dropdown',
+        value: 'org.members',
+        label: 'Assignee',
+        placeholder: 'Select assignee',
+      },
+    },
+    validTriggers: [
+      'message.created',
+      'message.updated',
+      'chat.created',
+      'ticket.updated',
+      'ticket.created',
+      'reaction.created',
+      'reaction.updated',
+    ],
+  },
+  forward_message: {
+    title: 'Forward Message',
+    description: 'Forward a message',
+    inputs: {
+      chat_id: {
+        id: 'chat_id',
+        type: 'dropdown',
+        value: 'org.chats',
+        label: 'Chat',
+        placeholder: 'Select chat',
+      },
+      prefix: {
+        id: 'prefix',
+        type: 'editor',
+        label: 'Prefix',
+        placeholder: 'Enter prefix',
+        value: null,
+      },
+    },
+    validTriggers: [
+      'message.created',
+      'message.updated',
+      'chat.created',
+      'ticket.updated',
+      'ticket.created',
+      'reaction.created',
+      'reaction.updated',
+    ],
+  },
+  send_email: {
+    title: 'Send Email',
+    description: 'Send an email',
+    inputs: {
+      email: {
+        id: 'email',
+        type: 'text',
+        label: 'Email',
+        placeholder: 'Enter email',
+        value: null,
+      },
+      subject: {
+        id: 'subject',
+        type: 'text',
+        label: 'Subject',
+        placeholder: 'Enter subject',
+        value: null,
+      },
+      body: {
+        id: 'body',
+        type: 'editor',
+        label: 'Body',
+        placeholder: 'Enter body',
+        value: null,
+      },
+    },
+    validTriggers: [
+      'message.created',
+      'message.updated',
+      'chat.created',
+      'ticket.updated',
+      'ticket.created',
+      'reaction.created',
+      'reaction.updated',
+    ],
+  },
+};