@peopl-health/nexus 5.44.0-dev.6864 → 5.44.0-dev.6881

package/lib/clinical/services/assistantService.js

@@ -15,6 +15,7 @@ const { cleanupFiles } = require('../../helpers/filesHelper.js');
 const { getMessages, countMessages } = require('../../services/messageService');
 
 const { getAssistantById } = require('./assistantResolver');
+const { recordPausedThreadMessage } = require('./clinicalAirtableService');
 
 const MEDIA_BACKLOG_LIMIT = 10;
 
@@ -111,6 +112,8 @@ const preProcessMessagesCore = async (code, message_ = null, thread) => {
       return { shouldProcess: false, messages: null, timings, pendingMediaUpdates: [] };
     }
 
+    if (thread.stopped) await recordPausedThreadMessage({ code, text: lastMessage[0].plainBody || lastMessage[0].body });
+
     const backlog = await fetchMediaBacklog(code, lastMessage[0]);
     const replies = [...backlog, ...lastMessage];
 

package/lib/clinical/services/clinicalAirtableService.js

@@ -12,6 +12,8 @@ const recentIntakeCache = new MapCache({ maxSize: 1000, ttl: 15 * 60 * 1000 });
 const EMERGENCY_MERGE_WINDOW_MS = 5 * 60 * 1000;
 const EMERGENCY_URGENCY_RANK = { routine: 0, urgent: 1, asap: 2, stat: 3 };
 const recentEmergencyCache = new MapCache({ maxSize: 500, ttl: EMERGENCY_MERGE_WINDOW_MS });
+const PAUSED_ALERT_WINDOW_MS = 4 * 60 * 60 * 1000;
+const recentPausedAlertCache = new MapCache({ maxSize: 1000, ttl: PAUSED_ALERT_WINDOW_MS });
 const RECORD_ID_RX = /^rec[A-Za-z0-9]+$/;
 
 const MEDICAL_URGENCY_TO_EMERGENCY_LEVEL = {
@@ -97,6 +99,20 @@ async function recordUnresolvedRequest({ code, trace, question, details, resolut
   });
 }
 
+async function recordPausedThreadMessage({ code, text }) {
+  if (recentPausedAlertCache.get(code)) return false;
+  const isWritten = await recordUnresolvedRequest({
+    code,
+    trace: null,
+    question: text || 'El paciente envió un archivo sin texto.',
+    details: `Bot en pausa: el paciente ${code} escribió y nadie ha respondido. Revisar la conversación.`,
+    category: 'contact_team_member',
+    urgency: 'soon',
+  });
+  if (isWritten) recentPausedAlertCache.set(code, true);
+  return isWritten;
+}
+
 async function readEmergencyRow(recordId, code) {
   try {
     const open = await airtableService.getRecordByFilter(Monitoreo_ID, 'emergencies', `RECORD_ID() = '${recordId}'`, null);
@@ -161,6 +177,7 @@ async function recordEmergency({ code, trace, symptom, suspectedCondition = '',
 function _clearRecentIntakeCache() {
   recentIntakeCache.clear();
   recentEmergencyCache.clear();
+  recentPausedAlertCache.clear();
 }
 
 async function recordClinicalIntake({ code, trace, messageRaw, source = 'self', isLive = null }) {
@@ -379,6 +396,7 @@ async function recordClusterRecommendationsMirror({ code, triageRecordId, step1
 
 module.exports = {
   recordUnresolvedRequest,
+  recordPausedThreadMessage,
   recordEmergency,
   recordClinicalIntake,
   recordReminder,

package/package.json

@@ -1,6 +1,6 @@
 {
   "name": "@peopl-health/nexus",
-  "version": "5.44.0-dev.6864",
+  "version": "5.44.0-dev.6881",
   "description": "Core messaging and assistant library for WhatsApp communication platforms",
   "keywords": [
     "whatsapp",