@pega/cosmos-react-demos 5.0.0-dev.11.1 → 5.0.0-dev.12.0

package/jsx/social/Chat/Chat.mocks.d.ts.map

@@ -1 +1 @@
-{"version":3,"file":"Chat.mocks.d.ts","sourceRoot":"","sources":["../../../src/social/Chat/Chat.mocks.ts"],"names":[],"mappings":"AACA,OAAO,KAAK,EAAE,mBAAmB,EAAE,mBAAmB,EAAE,SAAS,EAAE,MAAM,yBAAyB,CAAC;AACnG,OAAO,KAAK,EACV,qBAAqB,EACrB,aAAa,EACb,cAAc,EACf,MAAM,2BAA2B,CAAC;AAEnC,eAAO,MAAM,eAAe,EAAE,aAAa,CAAC,UAAU,CAwGrD,CAAC;AAEF,eAAO,MAAM,uBAAuB,EAAE,aAAa,CAAC,UAAU,CAqG7D,CAAC;AACF,eAAO,MAAM,oBAAoB,EAAE,aAAa,CAAC,UAAU,CAqG1D,CAAC;AAEF,eAAO,MAAM,qBAAqB,EAAE,aAAa,CAAC,UAAU,CA2N3D,CAAC;AAEF,eAAO,MAAM,YAAY,EAAE;IACzB,YAAY,EAAE,qBAAqB,EAAE,CAAC;IACtC,kBAAkB,EAAE,mBAAmB,EAAE,CAAC;IAC1C,gBAAgB,EAAE,cAAc,EAAE,CAAC;CAqBpC,CAAC;AAEF,eAAO,MAAM,mBAAmB,EAAE,SAAS,CAAC,OAAO,CAyDlD,CAAC;AAEF,eAAO,MAAM,eAAe;;;GAqC3B,CAAC;AAEF,eAAO,MAAM,YAAY;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;IA4DxB,CAAC;AAEF,eAAO,MAAM,YAAY,EAAE,mBAAmB,CAAC,QAAQ,CAyBtD,CAAC"}
+{"version":3,"file":"Chat.mocks.d.ts","sourceRoot":"","sources":["../../../src/social/Chat/Chat.mocks.ts"],"names":[],"mappings":"AAGA,OAAO,KAAK,EAAE,mBAAmB,EAAE,mBAAmB,EAAE,SAAS,EAAE,MAAM,yBAAyB,CAAC;AACnG,OAAO,KAAK,EACV,qBAAqB,EACrB,aAAa,EACb,cAAc,EACf,MAAM,2BAA2B,CAAC;AAEnC,eAAO,MAAM,eAAe,EAAE,aAAa,CAAC,UAAU,CAwGrD,CAAC;AAEF,eAAO,MAAM,uBAAuB,EAAE,aAAa,CAAC,UAAU,CAqG7D,CAAC;AACF,eAAO,MAAM,oBAAoB,EAAE,aAAa,CAAC,UAAU,CAgJ1D,CAAC;AAEF,eAAO,MAAM,qBAAqB,EAAE,aAAa,CAAC,UAAU,CA2N3D,CAAC;AAEF,eAAO,MAAM,YAAY,EAAE;IACzB,YAAY,EAAE,qBAAqB,EAAE,CAAC;IACtC,kBAAkB,EAAE,mBAAmB,EAAE,CAAC;IAC1C,gBAAgB,EAAE,cAAc,EAAE,CAAC;CAqBpC,CAAC;AAEF,eAAO,MAAM,mBAAmB,EAAE,SAAS,CAAC,OAAO,CAyDlD,CAAC;AAEF,eAAO,MAAM,eAAe;;;GAqC3B,CAAC;AAEF,eAAO,MAAM,YAAY;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;IA4DxB,CAAC;AAEF,eAAO,MAAM,YAAY,EAAE,mBAAmB,CAAC,QAAQ,CAyBtD,CAAC"}

package/jsx/social/Chat/Chat.mocks.js

@@ -1,3 +1,4 @@
+import { action } from '@storybook/addon-actions';
 import { createUID } from '@pega/cosmos-react-core';
 export const BotConversation = [
     {
@@ -291,6 +292,48 @@ export const LiveChatConversation = [
         ],
         timestamp: '2:05 PM'
     },
+    {
+        id: createUID(),
+        type: 'message',
+        senderType: 'agent',
+        direction: 'out',
+        avatarInfo: {
+            name: 'Edward green'
+        },
+        senderId: 'agent3',
+        message: 'Here is an article you may find valuable',
+        timestamp: '2:05 PM',
+        status: 'delivered',
+        mediaPageLinks: [
+            {
+                id: '2499167349',
+                href: 'https://collaborate.pega.com/',
+                title: 'Ask the expert'
+            }
+        ]
+    },
+    {
+        id: createUID(),
+        type: 'message',
+        senderType: 'agent',
+        direction: 'out',
+        avatarInfo: {
+            name: 'Edward green'
+        },
+        senderId: 'agent3',
+        message: 'Here is an article you may find valuable',
+        timestamp: '2:05 PM',
+        status: 'delivered',
+        mediaPageLinks: [
+            {
+                id: '2499167349',
+                title: 'Ask the expert now',
+                onTitleClick: () => {
+                    action('open KM article');
+                }
+            }
+        ]
+    },
     {
         id: createUID(),
         type: 'message',

package/jsx/social/Chat/Chat.mocks.js.map

@@ -1 +1 @@
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How can I help you ?',\n    timestamp: '1:44 PM'\n  },\n  {\n    id: createUID(),\n    type: 'message',\n    senderType: 'customer',\n    direction: 'in',\n    avatarInfo: {\n      name: 'Ginger Ventura'\n    },\n    timestamp: '1:45 PM',\n    senderId: 'gingerVentura',\n    message: 'Hi, I would like to know the validity of my policy.'\n  },\n  {\n    id: createUID(),\n    type: 'message',\n    senderType: 'bot',\n    direction: 'in',\n    senderId: 'bot1',\n    message: 'You have two policies.'\n  },\n  {\n    id: createUID(),\n    type: 'message',\n    senderType: 'bot',\n    direction: 'in',\n    senderId: 'bot1',\n    message: '1457589, 1473284.'\n  },\n  {\n    id: createUID(),\n    type: 'message',\n    senderType: 'bot',\n    direction: 'in',\n    senderId: 'bot1',\n    message: 'Which among these policies do you want to know the validity of?',\n    timestamp: '1:45 PM'\n  },\n  {\n    id: createUID(),\n    type: 'message',\n    senderType: 'customer',\n    direction: 'in',\n    avatarInfo: {\n      name: 'Ginger Ventura'\n    },\n    timestamp: '1:47 PM',\n    senderId: 'gingerVentura',\n    message: 'Please give me validity of policy with number 1457589.'\n  },\n  {\n    id: createUID(),\n    type: 'message',\n    senderType: 'bot',\n    direction: 'in',\n    senderId: 'bot1',\n    timestamp: '1:48 PM',\n    message: 'Policy with number 1457589 is expiring on 12th December, 2023.'\n  },\n  {\n    id: createUID(),\n    type: 'message',\n    senderType: 'bot',\n    direction: 'in',\n    senderId: 'bot1',\n    timestamp: '1:49 PM',\n    message: 'Is there anything else that you need help with?'\n  },\n  {\n    id: createUID(),\n    type: 'message',\n    senderType: 'customer',\n    direction: 'in',\n    avatarInfo: {\n      name: 'Ginger Ventura'\n    },\n    timestamp: '1:51 PM',\n    senderId: 'gingerVentura',\n    message: 'Yes, I would like to know about the claims process.'\n  },\n  {\n    id: createUID(),\n    type: 'message',\n    senderType: 'bot',\n    direction: 'in',\n    senderId: 'bot1',\n    timestamp: '1:52 PM',\n    message: 'Sure, I am transferring this chat to the concerned department.'\n  },\n  {\n    id: createUID(),\n    type: 'system',\n    timestamp: '1:52 PM',\n    message: 'Chat routed to a live agent.'\n  }\n];\n\nexport const ClaimsAgentConversation: ChatBodyProps['liveChat'] = [\n  {\n    id: createUID(),\n    type: 'system',\n    timestamp: '1:54 PM',\n    message: 'John Brown joined this conversation'\n  },\n  {\n    id: createUID(),\n    type: 'message',\n    senderType: 'agent',\n    direction: 'in',\n    avatarInfo: {\n      name: 'John Brown'\n    },\n    senderId: 'agent1',\n    message: 'Hi Ginger Ventura, I see that you want to know about the claims process.'\n  },\n  {\n    id: createUID(),\n    type: 'message',\n    senderType: 'agent',\n    direction: 'in',\n    avatarInfo: {\n      name: 'John Brown'\n    },\n    senderId: 'agent1',\n    message: 'Please go to link to get detailed information about claims process.',\n    timestamp: '1:55 PM',\n    mediaPageLinks: [\n      {\n        id: createUID(),\n        href: 'https://collaborate.pega.com/',\n        thumbnail:\n          'https://community.pega.com/sites/default/files/styles/480/public/media/images/2020-02/AskExpert.png?itok=ef2MVbOV',\n        title: 'UPlus - Claims process'\n      }\n    ]\n  },\n  {\n    id: createUID(),\n    type: 'system',\n    timestamp: '1:56 PM',\n    message: 'Vernon Lee joined this conversation'\n  },\n  {\n    id: createUID(),\n    type: 'message',\n    senderType: 'agent',\n    direction: 'in',\n    avatarInfo: {\n      name: 'Vernon Lee'\n    },\n    senderId: 'agent2',\n    message:\n      'Hi Ginger Ventura, I am the supervisor. You may also contact the nearest branch for a physical copy of the claims process.',\n    timestamp: '1:57 PM'\n  },\n  {\n    id: createUID(),\n    type: 'message',\n    senderType: 'customer',\n    direction: 'in',\n    avatarInfo: {\n      name: 'Ginger Ventura'\n    },\n    timestamp: '1:57 PM',\n    senderId: 'gingerVentura',\n    message:\n      'Thanks for the information. I would also like to update the mobile number of my policy.'\n  },\n  {\n    id: createUID(),\n    type: 'message',\n    senderType: 'agent',\n    direction: 'in',\n    avatarInfo: {\n      name: 'John Brown'\n    },\n    senderId: 'agent1',\n    message: 'Sure, I need to transfer you to a specialist to get you the needed help.',\n    timestamp: '1:58 PM'\n  },\n  {\n    id: createUID(),\n    type: 'message',\n    senderType: 'customer',\n    direction: 'in',\n    avatarInfo: {\n      name: 'Ginger Ventura'\n    },\n    timestamp: '1:58 PM',\n    senderId: 'gingerVentura',\n    message: 'Okay.'\n  },\n  {\n    id: createUID(),\n    type: 'system',\n    timestamp: '1:59 PM',\n    message: 'Transfer request initiated'\n  }\n];\nexport const LiveChatConversation: ChatBodyProps['liveChat'] = [\n  {\n    id: createUID(),\n    type: 'system',\n    timestamp: '2:01 PM',\n    message: 'Edward Green joined the conversation'\n  },\n  {\n    id: createUID(),\n    type: 'message',\n    senderType: 'agent',\n    direction: 'out',\n    avatarInfo: {\n      name: 'Edward green'\n    },\n    senderId: 'agent3',\n    message: 'Hi Ginger Ventura, Please provide your phone number that needs to be updated.',\n    timestamp: '2:02PM'\n  },\n  {\n    id: createUID(),\n    type: 'message',\n    senderType: 'customer',\n    direction: 'in',\n    avatarInfo: {\n      name: 'Ginger Ventura'\n    },\n    timestamp: '2:03 PM',\n    senderId: 'gingerVentura',\n    message: 'Please update the policy with 9812764132.'\n  },\n  {\n    id: createUID(),\n    type: 'message',\n    senderType: 'agent',\n    direction: 'out',\n    avatarInfo: {\n      name: 'Edward green'\n    },\n    senderId: 'agent3',\n    message: 'Your mobile number is updated successfully.'\n  },\n  {\n    id: createUID(),\n    type: 'message',\n    senderType: 'agent',\n    direction: 'out',\n    avatarInfo: {\n      name: 'Edward green'\n    },\n    senderId: 'agent3',\n    message: 'This number will be used for all communcation regarding your policy',\n    timestamp: '2:05 PM',\n    status: 'delivered'\n  },\n  {\n    id: createUID(),\n    type: 'system',\n    timestamp: '2:04 PM',\n    message: 'Vernon Lee joined this conversation'\n  },\n  {\n    id: createUID(),\n    type: 'message',\n    senderType: 'agent',\n    direction: 'in',\n    avatarInfo: {\n      name: 'Vernon Lee'\n    },\n    senderId: 'agent2',\n    message: 'Please download the updated policy',\n    attachments: [\n      {\n        id: createUID(),\n        name: 'Policy',\n        icon: 'document-pdf',\n        meta: 'PDF 1.2 MB',\n        thumbnail:\n          'https://pegasystems.github.io/uplus-wss/health_provider/img/secondary-options.jpg'\n      },\n      {\n        id: createUID(),\n        name: 'FAQ with detailed terms and conditions of the policy',\n        icon: 'document-pdf',\n        meta: 'PDF 0.7 MB'\n      }\n    ],\n    timestamp: '2:05 PM'\n  },\n  {\n    id: createUID(),\n    type: 'message',\n    senderType: 'customer',\n    direction: 'in',\n    avatarInfo: {\n      name: 'Ginger Ventura'\n    },\n    timestamp: '2:06 PM',\n    senderId: 'gingerVentura',\n    message: 'Thank you'\n  }\n];\n\nexport const SimulatedConversation: ChatBodyProps['liveChat'] = [\n  {\n    id: createUID(),\n    type: 'message',\n    senderType: 'agent',\n    direction: 'out',\n    avatarInfo: {\n      name: 'Edward green'\n    },\n    senderId: 'agent3',\n    message: 'You are welcome, Is there anything else you need help with?',\n    timestamp: '2:07 PM'\n  },\n  {\n    id: createUID(),\n    type: 'message',\n    senderType: 'customer',\n    direction: 'in',\n    avatarInfo: {\n      name: 'Ginger Ventura'\n    },\n    timestamp: '2:09 PM',\n    senderId: 'gingerVentura',\n    message: 'Can you please let me know the information about the newly launched policies?'\n  },\n  {\n    id: createUID(),\n    type: 'message',\n    senderType: 'agent',\n    direction: 'out',\n    avatarInfo: {\n      name: 'Edward green'\n    },\n    senderId: 'agent3',\n    message: 'We have new plans in term insurance and health insurance.'\n  },\n  {\n    id: createUID(),\n    type: 'message',\n    senderType: 'agent',\n    direction: 'out',\n    avatarInfo: {\n      name: 'Edward green'\n    },\n    senderId: 'agent3',\n    message: 'Do you want me to share the information on both?',\n    timestamp: '2:10 PM'\n  },\n  {\n    id: createUID(),\n    type: 'message',\n    senderType: 'customer',\n    direction: 'in',\n    avatarInfo: {\n      name: 'Ginger Ventura'\n    },\n    senderId: 'gingerVentura',\n    message: 'Yes, please.'\n  },\n  {\n    id: createUID(),\n    type: 'message',\n    senderType: 'customer',\n    direction: 'in',\n    avatarInfo: {\n      name: 'Ginger Ventura'\n    },\n    senderId: 'gingerVentura',\n    message: 'I am also interested in knowing endowment plans as well.',\n    timestamp: '2:11 PM'\n  },\n  {\n    id: createUID(),\n    type: 'message',\n    senderType: 'agent',\n    direction: 'out',\n    avatarInfo: {\n      name: 'Edward green'\n    },\n    senderId: 'agent3',\n    message: 'Okay, Let me find the relevant information for you.',\n    timestamp: '2:12 PM'\n  },\n  {\n    id: createUID(),\n    type: 'message',\n    senderType: 'agent',\n    direction: 'in',\n    avatarInfo: {\n      name: 'Vernon Lee'\n    },\n    senderId: 'agent2',\n    message: 'We have a newly launched pension plan as well. Would you be interested in it?',\n    timestamp: '2:12 PM'\n  },\n  {\n    id: createUID(),\n    type: 'message',\n    senderType: 'customer',\n    direction: 'in',\n    avatarInfo: {\n      name: 'Ginger Ventura'\n    },\n    senderId: 'gingerVentura',\n    message:\n      'I am not looking for a pension plan at the moment. However, share the details of this plan also.',\n    timestamp: '2:13 PM'\n  },\n  {\n    id: createUID(),\n    type: 'message',\n    senderType: 'agent',\n    direction: 'in',\n    avatarInfo: {\n      name: 'Vernon Lee'\n    },\n    senderId: 'agent2',\n    message: 'Sure, I share the details in a moment.',\n    timestamp: '2:14 PM'\n  },\n  {\n    id: createUID(),\n    type: 'message',\n    senderType: 'agent',\n    direction: 'out',\n    avatarInfo: {\n      name: 'Edward green'\n    },\n    senderId: 'agent3',\n    message: 'You can find details of the term insurance in this link',\n    mediaPageLinks: [\n      {\n        id: createUID(),\n        href: 'https://pegasystems.github.io/uplus-wss/insurance/index.html',\n        thumbnail: 'https://pegasystems.github.io/uplus-wss/insurance/img/offer-promo-1.jpg',\n        title: 'Ask the expert'\n      }\n    ]\n  },\n  {\n    id: createUID(),\n    type: 'message',\n    senderType: 'agent',\n    direction: 'out',\n    avatarInfo: {\n      name: 'Edward green'\n    },\n    senderId: 'agent3',\n    message: 'Health insurance details can be found here',\n    mediaPageLinks: [\n      {\n        id: createUID(),\n        href: 'https://pegasystems.github.io/uplus-wss/insurance/offer.html',\n        thumbnail: 'https://pegasystems.github.io/uplus-wss/insurance/img/offer-main.jpg',\n        title: 'Ask the expert'\n      }\n    ],\n    timestamp: '2:15 PM'\n  },\n  {\n    id: createUID(),\n    type: 'message',\n    senderType: 'agent',\n    direction: 'in',\n    avatarInfo: {\n      name: 'Vernon Lee'\n    },\n    senderId: 'agent2',\n    message: 'Visit this link for details on pension plan',\n    mediaPageLinks: [\n      {\n        id: createUID(),\n        href: 'https://pegasystems.github.io/uplus-wss/retail_bank/index.html',\n        thumbnail: 'https://pegasystems.github.io/uplus-wss/retail_bank/img/offer-main.jpg',\n        title: 'Ask the expert'\n      }\n    ],\n    timestamp: '2:15 PM'\n  },\n  {\n    id: createUID(),\n    type: 'message',\n    senderType: 'agent',\n    direction: 'out',\n    avatarInfo: {\n      name: 'Edward green'\n    },\n    senderId: 'agent3',\n    message: 'Here are the details of endowment plans',\n    attachments: [\n      {\n        id: createUID(),\n        name: 'Policy',\n        icon: 'document-pdf',\n        meta: 'PDF 1.2 MB',\n        thumbnail:\n          'https://pegasystems.github.io/uplus-wss/health_provider/img/secondary-options.jpg'\n      }\n    ],\n    timestamp: '2:16 PM'\n  },\n  {\n    id: createUID(),\n    type: 'message',\n    senderType: 'customer',\n    direction: 'in',\n    avatarInfo: {\n      name: 'Ginger Ventura'\n    },\n    senderId: 'gingerVentura',\n    message: 'Great, Thank you',\n    timestamp: '2:17 PM'\n  },\n  {\n    id: createUID(),\n    type: 'system',\n    message: 'Customer left this conversation',\n    timestamp: '2:19 PM'\n  }\n];\n\nexport const ChatMockData: {\n  chatMessages: ChatBodyListItemProps[];\n  defaultAttachments: FileUploadItemProps[];\n  suggestedReplies: SuggestedReply[];\n} = {\n  chatMessages: SimulatedConversation,\n  defaultAttachments: [\n    {\n      name: 'Policy.doc',\n      progress: 100,\n      onDelete: () => {}\n    },\n    {\n      name: 'E-Ticket',\n      onDelete: () => {}\n    }\n  ],\n  suggestedReplies: [\n    {\n      id: 'suggested_reply_4',\n      message: 'Thanks for contacting our support team',\n      type: 'dialog'\n    }\n  ]\n};\n\nexport const phrasesDisplayNames: MenuProps['items'] = [\n  {\n    id: '1',\n    primary: 'Account',\n    items: [\n      {\n        id: '1-1',\n        primary: 'Account balance'\n      }\n    ]\n  },\n  {\n    id: '2',\n    primary: 'Agreement',\n    items: [\n      {\n        id: '2-1',\n        primary: 'End of a case/interaction'\n      },\n      {\n        id: '2-2',\n        primary: 'Mid interaction'\n      }\n    ]\n  },\n  {\n    id: '3',\n    primary: 'Apologize',\n    items: [\n      {\n        id: '3-1',\n        primary: 'Apologize - ask customer to'\n      },\n      {\n        id: '3-2',\n        primary: 'Thanks for patience'\n      }\n    ]\n  },\n  {\n    id: '4',\n    primary: 'Ask for transfer',\n    items: [\n      {\n        id: '4-1',\n        primary: 'Agent not available'\n      },\n      {\n        id: '4-2',\n        primary: 'Agent not available - call back'\n      },\n      {\n        id: '4-3',\n        primary: 'Agent not available - stall'\n      }\n    ]\n  }\n];\n\nexport const phrasesMessages = [\n  {\n    id: '1-1',\n    message: 'Ms. Ginger ventura your account balance is $5226.32'\n  },\n  {\n    id: '2-1',\n    message: 'My pleasure! Is there anything else I can do for you today?'\n  },\n  {\n    id: '2-2',\n    message: 'You are welcome!'\n  },\n  {\n    id: '3-1',\n    message:\n      \"Ms.Ventura. We do not respond to that kind of language. I'm doing my best to help you. Please be civil.\"\n  },\n  {\n    id: '3-2',\n    message: 'Thanks for your patience. I am working on your request. I will be with you shortly.'\n  },\n  {\n    id: '4-1',\n    message:\n      'It looks like the agent we were looking to transfer you to will not be available. One moment please while I see whether someone else can assist.'\n  },\n  {\n    id: '4-2',\n    message:\n      \"The agent I was looking to transfer you to isn't available. Would it be possible for us to call you when a specialist is available?\"\n  },\n  {\n    id: '4-3',\n    message:\n      'It looks like the agent we were looking to transfer you to will not be available. One moment please while I see whether someone else can assist.'\n  }\n];\n\nexport const pagePushList = [\n  {\n    id: createUID(),\n    type: 'message',\n    senderType: 'agent',\n    senderId: 'agent3',\n    direction: 'out',\n    avatarInfo: {\n      name: 'Edward green'\n    },\n    message: 'You may also reach us via',\n    timestamp: '1:45 PM',\n    mediaPageLinks: [\n      {\n        id: createUID(),\n        href: 'https://collaborate.pega.com/',\n        thumbnail:\n          'https://community.pega.com/sites/default/files/styles/480/public/media/images/2020-02/AskExpert.png?itok=ef2MVbOV',\n        title: 'Ask the expert'\n      }\n    ]\n  },\n  {\n    id: createUID(),\n    type: 'message',\n    senderType: 'agent',\n    senderId: 'agent3',\n    direction: 'out',\n    avatarInfo: {\n      name: 'Edward green'\n    },\n    message: 'Online Portal',\n    timestamp: '1:45 PM',\n    mediaPageLinks: [\n      {\n        id: createUID(),\n        href: 'https://collaborate.pega.com/',\n        title: 'Ask the expert'\n      }\n    ]\n  },\n  {\n    id: createUID(),\n    type: 'message',\n    senderType: 'agent',\n    senderId: 'agent3',\n    direction: 'out',\n    avatarInfo: {\n      name: 'Edward green'\n    },\n    message: 'Contact center',\n    timestamp: '1:45 PM',\n    mediaPageLinks: [\n      {\n        id: createUID(),\n        href: 'https://collaborate.pega.com/',\n        title: 'Ask the expert'\n      }\n    ]\n  }\n];\n\nexport const contextItems: FieldValueListProps['fields'] = [\n  {\n    id: 'Location',\n    name: 'Location',\n    value: 'New York, NY',\n    variant: 'inline'\n  },\n  {\n    id: 'Initiated from',\n    name: 'Initiated from',\n    value: 'Uplus.com/Products',\n    variant: 'inline'\n  },\n  {\n    id: 'Shopping cart',\n    name: 'Shopping cart',\n    value: '$155.25',\n    variant: 'inline'\n  },\n  {\n    id: 'Items in shopping cart',\n    name: 'Items in shopping cart',\n    value: 'Product name 01, Product name 02',\n    variant: 'inline'\n  }\n];\n"]}
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How can I help you ?',\n    timestamp: '1:44 PM'\n  },\n  {\n    id: createUID(),\n    type: 'message',\n    senderType: 'customer',\n    direction: 'in',\n    avatarInfo: {\n      name: 'Ginger Ventura'\n    },\n    timestamp: '1:45 PM',\n    senderId: 'gingerVentura',\n    message: 'Hi, I would like to know the validity of my policy.'\n  },\n  {\n    id: createUID(),\n    type: 'message',\n    senderType: 'bot',\n    direction: 'in',\n    senderId: 'bot1',\n    message: 'You have two policies.'\n  },\n  {\n    id: createUID(),\n    type: 'message',\n    senderType: 'bot',\n    direction: 'in',\n    senderId: 'bot1',\n    message: '1457589, 1473284.'\n  },\n  {\n    id: createUID(),\n    type: 'message',\n    senderType: 'bot',\n    direction: 'in',\n    senderId: 'bot1',\n    message: 'Which among these policies do you want to know the validity of?',\n    timestamp: '1:45 PM'\n  },\n  {\n    id: createUID(),\n    type: 'message',\n    senderType: 'customer',\n    direction: 'in',\n    avatarInfo: {\n      name: 'Ginger Ventura'\n    },\n    timestamp: '1:47 PM',\n    senderId: 'gingerVentura',\n    message: 'Please give me validity of policy with number 1457589.'\n  },\n  {\n    id: createUID(),\n    type: 'message',\n    senderType: 'bot',\n    direction: 'in',\n    senderId: 'bot1',\n    timestamp: '1:48 PM',\n    message: 'Policy with number 1457589 is expiring on 12th December, 2023.'\n  },\n  {\n    id: createUID(),\n    type: 'message',\n    senderType: 'bot',\n    direction: 'in',\n    senderId: 'bot1',\n    timestamp: '1:49 PM',\n    message: 'Is there anything else that you need help with?'\n  },\n  {\n    id: createUID(),\n    type: 'message',\n    senderType: 'customer',\n    direction: 'in',\n    avatarInfo: {\n      name: 'Ginger Ventura'\n    },\n    timestamp: '1:51 PM',\n    senderId: 'gingerVentura',\n    message: 'Yes, I would like to know about the claims process.'\n  },\n  {\n    id: createUID(),\n    type: 'message',\n    senderType: 'bot',\n    direction: 'in',\n    senderId: 'bot1',\n    timestamp: '1:52 PM',\n    message: 'Sure, I am transferring this chat to the concerned department.'\n  },\n  {\n    id: createUID(),\n    type: 'system',\n    timestamp: '1:52 PM',\n    message: 'Chat routed to a live agent.'\n  }\n];\n\nexport const ClaimsAgentConversation: ChatBodyProps['liveChat'] = [\n  {\n    id: createUID(),\n    type: 'system',\n    timestamp: '1:54 PM',\n    message: 'John Brown joined this conversation'\n  },\n  {\n    id: createUID(),\n    type: 'message',\n    senderType: 'agent',\n    direction: 'in',\n    avatarInfo: {\n      name: 'John Brown'\n    },\n    senderId: 'agent1',\n    message: 'Hi Ginger Ventura, I see that you want to know about the claims process.'\n  },\n  {\n    id: createUID(),\n    type: 'message',\n    senderType: 'agent',\n    direction: 'in',\n    avatarInfo: {\n      name: 'John Brown'\n    },\n    senderId: 'agent1',\n    message: 'Please go to link to get detailed information about claims process.',\n    timestamp: '1:55 PM',\n    mediaPageLinks: [\n      {\n        id: createUID(),\n        href: 'https://collaborate.pega.com/',\n        thumbnail:\n          'https://community.pega.com/sites/default/files/styles/480/public/media/images/2020-02/AskExpert.png?itok=ef2MVbOV',\n        title: 'UPlus - Claims process'\n      }\n    ]\n  },\n  {\n    id: createUID(),\n    type: 'system',\n    timestamp: '1:56 PM',\n    message: 'Vernon Lee joined this conversation'\n  },\n  {\n    id: createUID(),\n    type: 'message',\n    senderType: 'agent',\n    direction: 'in',\n    avatarInfo: {\n      name: 'Vernon Lee'\n    },\n    senderId: 'agent2',\n    message:\n      'Hi Ginger Ventura, I am the supervisor. You may also contact the nearest branch for a physical copy of the claims process.',\n    timestamp: '1:57 PM'\n  },\n  {\n    id: createUID(),\n    type: 'message',\n    senderType: 'customer',\n    direction: 'in',\n    avatarInfo: {\n      name: 'Ginger Ventura'\n    },\n    timestamp: '1:57 PM',\n    senderId: 'gingerVentura',\n    message:\n      'Thanks for the information. I would also like to update the mobile number of my policy.'\n  },\n  {\n    id: createUID(),\n    type: 'message',\n    senderType: 'agent',\n    direction: 'in',\n    avatarInfo: {\n      name: 'John Brown'\n    },\n    senderId: 'agent1',\n    message: 'Sure, I need to transfer you to a specialist to get you the needed help.',\n    timestamp: '1:58 PM'\n  },\n  {\n    id: createUID(),\n    type: 'message',\n    senderType: 'customer',\n    direction: 'in',\n    avatarInfo: {\n      name: 'Ginger Ventura'\n    },\n    timestamp: '1:58 PM',\n    senderId: 'gingerVentura',\n    message: 'Okay.'\n  },\n  {\n    id: createUID(),\n    type: 'system',\n    timestamp: '1:59 PM',\n    message: 'Transfer request initiated'\n  }\n];\nexport const LiveChatConversation: ChatBodyProps['liveChat'] = [\n  {\n    id: createUID(),\n    type: 'system',\n    timestamp: '2:01 PM',\n    message: 'Edward Green joined the conversation'\n  },\n  {\n    id: createUID(),\n    type: 'message',\n    senderType: 'agent',\n    direction: 'out',\n    avatarInfo: {\n      name: 'Edward green'\n    },\n    senderId: 'agent3',\n    message: 'Hi Ginger Ventura, Please provide your phone number that needs to be updated.',\n    timestamp: '2:02PM'\n  },\n  {\n    id: createUID(),\n    type: 'message',\n    senderType: 'customer',\n    direction: 'in',\n    avatarInfo: {\n      name: 'Ginger Ventura'\n    },\n    timestamp: '2:03 PM',\n    senderId: 'gingerVentura',\n    message: 'Please update the policy with 9812764132.'\n  },\n  {\n    id: createUID(),\n    type: 'message',\n    senderType: 'agent',\n    direction: 'out',\n    avatarInfo: {\n      name: 'Edward green'\n    },\n    senderId: 'agent3',\n    message: 'Your mobile number is updated successfully.'\n  },\n  {\n    id: createUID(),\n    type: 'message',\n    senderType: 'agent',\n    direction: 'out',\n    avatarInfo: {\n      name: 'Edward green'\n    },\n    senderId: 'agent3',\n    message: 'This number will be used for all communcation regarding your policy',\n    timestamp: '2:05 PM',\n    status: 'delivered'\n  },\n  {\n    id: createUID(),\n    type: 'system',\n    timestamp: '2:04 PM',\n    message: 'Vernon Lee joined this conversation'\n  },\n  {\n    id: createUID(),\n    type: 'message',\n    senderType: 'agent',\n    direction: 'in',\n    avatarInfo: {\n      name: 'Vernon Lee'\n    },\n    senderId: 'agent2',\n    message: 'Please download the updated policy',\n    attachments: [\n      {\n        id: createUID(),\n        name: 'Policy',\n        icon: 'document-pdf',\n        meta: 'PDF 1.2 MB',\n        thumbnail:\n          'https://pegasystems.github.io/uplus-wss/health_provider/img/secondary-options.jpg'\n      },\n      {\n        id: createUID(),\n        name: 'FAQ with detailed terms and conditions of the policy',\n        icon: 'document-pdf',\n        meta: 'PDF 0.7 MB'\n      }\n    ],\n    timestamp: '2:05 PM'\n  },\n\n  {\n    id: createUID(),\n    type: 'message',\n    senderType: 'agent',\n    direction: 'out',\n    avatarInfo: {\n      name: 'Edward green'\n    },\n    senderId: 'agent3',\n    message: 'Here is an article you may find valuable',\n    timestamp: '2:05 PM',\n    status: 'delivered',\n    mediaPageLinks: [\n      {\n        id: '2499167349',\n        href: 'https://collaborate.pega.com/',\n        title: 'Ask the expert'\n      }\n    ]\n  },\n  {\n    id: createUID(),\n    type: 'message',\n    senderType: 'agent',\n    direction: 'out',\n    avatarInfo: {\n      name: 'Edward green'\n    },\n    senderId: 'agent3',\n    message: 'Here is an article you may find valuable',\n    timestamp: '2:05 PM',\n    status: 'delivered',\n    mediaPageLinks: [\n      {\n        id: '2499167349',\n        title: 'Ask the expert now',\n        onTitleClick: () => {\n          action('open KM article');\n        }\n      }\n    ]\n  },\n  {\n    id: createUID(),\n    type: 'message',\n    senderType: 'customer',\n    direction: 'in',\n    avatarInfo: {\n      name: 'Ginger Ventura'\n    },\n    timestamp: '2:06 PM',\n    senderId: 'gingerVentura',\n    message: 'Thank you'\n  }\n];\n\nexport const SimulatedConversation: ChatBodyProps['liveChat'] = [\n  {\n    id: createUID(),\n    type: 'message',\n    senderType: 'agent',\n    direction: 'out',\n    avatarInfo: {\n      name: 'Edward green'\n    },\n    senderId: 'agent3',\n    message: 'You are welcome, Is there anything else you need help with?',\n    timestamp: '2:07 PM'\n  },\n  {\n    id: createUID(),\n    type: 'message',\n    senderType: 'customer',\n    direction: 'in',\n    avatarInfo: {\n      name: 'Ginger Ventura'\n    },\n    timestamp: '2:09 PM',\n    senderId: 'gingerVentura',\n    message: 'Can you please let me know the information about the newly launched policies?'\n  },\n  {\n    id: createUID(),\n    type: 'message',\n    senderType: 'agent',\n    direction: 'out',\n    avatarInfo: {\n      name: 'Edward green'\n    },\n    senderId: 'agent3',\n    message: 'We have new plans in term insurance and health insurance.'\n  },\n  {\n    id: createUID(),\n    type: 'message',\n    senderType: 'agent',\n    direction: 'out',\n    avatarInfo: {\n      name: 'Edward green'\n    },\n    senderId: 'agent3',\n    message: 'Do you want me to share the information on both?',\n    timestamp: '2:10 PM'\n  },\n  {\n    id: createUID(),\n    type: 'message',\n    senderType: 'customer',\n    direction: 'in',\n    avatarInfo: {\n      name: 'Ginger Ventura'\n    },\n    senderId: 'gingerVentura',\n    message: 'Yes, please.'\n  },\n  {\n    id: createUID(),\n    type: 'message',\n    senderType: 'customer',\n    direction: 'in',\n    avatarInfo: {\n      name: 'Ginger Ventura'\n    },\n    senderId: 'gingerVentura',\n    message: 'I am also interested in knowing endowment plans as well.',\n    timestamp: '2:11 PM'\n  },\n  {\n    id: createUID(),\n    type: 'message',\n    senderType: 'agent',\n    direction: 'out',\n    avatarInfo: {\n      name: 'Edward green'\n    },\n    senderId: 'agent3',\n    message: 'Okay, Let me find the relevant information for you.',\n    timestamp: '2:12 PM'\n  },\n  {\n    id: createUID(),\n    type: 'message',\n    senderType: 'agent',\n    direction: 'in',\n    avatarInfo: {\n      name: 'Vernon Lee'\n    },\n    senderId: 'agent2',\n    message: 'We have a newly launched pension plan as well. Would you be interested in it?',\n    timestamp: '2:12 PM'\n  },\n  {\n    id: createUID(),\n    type: 'message',\n    senderType: 'customer',\n    direction: 'in',\n    avatarInfo: {\n      name: 'Ginger Ventura'\n    },\n    senderId: 'gingerVentura',\n    message:\n      'I am not looking for a pension plan at the moment. However, share the details of this plan also.',\n    timestamp: '2:13 PM'\n  },\n  {\n    id: createUID(),\n    type: 'message',\n    senderType: 'agent',\n    direction: 'in',\n    avatarInfo: {\n      name: 'Vernon Lee'\n    },\n    senderId: 'agent2',\n    message: 'Sure, I share the details in a moment.',\n    timestamp: '2:14 PM'\n  },\n  {\n    id: createUID(),\n    type: 'message',\n    senderType: 'agent',\n    direction: 'out',\n    avatarInfo: {\n      name: 'Edward green'\n    },\n    senderId: 'agent3',\n    message: 'You can find details of the term insurance in this link',\n    mediaPageLinks: [\n      {\n        id: createUID(),\n        href: 'https://pegasystems.github.io/uplus-wss/insurance/index.html',\n        thumbnail: 'https://pegasystems.github.io/uplus-wss/insurance/img/offer-promo-1.jpg',\n        title: 'Ask the expert'\n      }\n    ]\n  },\n  {\n    id: createUID(),\n    type: 'message',\n    senderType: 'agent',\n    direction: 'out',\n    avatarInfo: {\n      name: 'Edward green'\n    },\n    senderId: 'agent3',\n    message: 'Health insurance details can be found here',\n    mediaPageLinks: [\n      {\n        id: createUID(),\n        href: 'https://pegasystems.github.io/uplus-wss/insurance/offer.html',\n        thumbnail: 'https://pegasystems.github.io/uplus-wss/insurance/img/offer-main.jpg',\n        title: 'Ask the expert'\n      }\n    ],\n    timestamp: '2:15 PM'\n  },\n  {\n    id: createUID(),\n    type: 'message',\n    senderType: 'agent',\n    direction: 'in',\n    avatarInfo: {\n      name: 'Vernon Lee'\n    },\n    senderId: 'agent2',\n    message: 'Visit this link for details on pension plan',\n    mediaPageLinks: [\n      {\n        id: createUID(),\n        href: 'https://pegasystems.github.io/uplus-wss/retail_bank/index.html',\n        thumbnail: 'https://pegasystems.github.io/uplus-wss/retail_bank/img/offer-main.jpg',\n        title: 'Ask the expert'\n      }\n    ],\n    timestamp: '2:15 PM'\n  },\n  {\n    id: createUID(),\n    type: 'message',\n    senderType: 'agent',\n    direction: 'out',\n    avatarInfo: {\n      name: 'Edward green'\n    },\n    senderId: 'agent3',\n    message: 'Here are the details of endowment plans',\n    attachments: [\n      {\n        id: createUID(),\n        name: 'Policy',\n        icon: 'document-pdf',\n        meta: 'PDF 1.2 MB',\n        thumbnail:\n          'https://pegasystems.github.io/uplus-wss/health_provider/img/secondary-options.jpg'\n      }\n    ],\n    timestamp: '2:16 PM'\n  },\n  {\n    id: createUID(),\n    type: 'message',\n    senderType: 'customer',\n    direction: 'in',\n    avatarInfo: {\n      name: 'Ginger Ventura'\n    },\n    senderId: 'gingerVentura',\n    message: 'Great, Thank you',\n    timestamp: '2:17 PM'\n  },\n  {\n    id: createUID(),\n    type: 'system',\n    message: 'Customer left this conversation',\n    timestamp: '2:19 PM'\n  }\n];\n\nexport const ChatMockData: {\n  chatMessages: ChatBodyListItemProps[];\n  defaultAttachments: FileUploadItemProps[];\n  suggestedReplies: SuggestedReply[];\n} = {\n  chatMessages: SimulatedConversation,\n  defaultAttachments: [\n    {\n      name: 'Policy.doc',\n      progress: 100,\n      onDelete: () => {}\n    },\n    {\n      name: 'E-Ticket',\n      onDelete: () => {}\n    }\n  ],\n  suggestedReplies: [\n    {\n      id: 'suggested_reply_4',\n      message: 'Thanks for contacting our support team',\n      type: 'dialog'\n    }\n  ]\n};\n\nexport const phrasesDisplayNames: MenuProps['items'] = [\n  {\n    id: '1',\n    primary: 'Account',\n    items: [\n      {\n        id: '1-1',\n        primary: 'Account balance'\n      }\n    ]\n  },\n  {\n    id: '2',\n    primary: 'Agreement',\n    items: [\n      {\n        id: '2-1',\n        primary: 'End of a case/interaction'\n      },\n      {\n        id: '2-2',\n        primary: 'Mid interaction'\n      }\n    ]\n  },\n  {\n    id: '3',\n    primary: 'Apologize',\n    items: [\n      {\n        id: '3-1',\n        primary: 'Apologize - ask customer to'\n      },\n      {\n        id: '3-2',\n        primary: 'Thanks for patience'\n      }\n    ]\n  },\n  {\n    id: '4',\n    primary: 'Ask for transfer',\n    items: [\n      {\n        id: '4-1',\n        primary: 'Agent not available'\n      },\n      {\n        id: '4-2',\n        primary: 'Agent not available - call back'\n      },\n      {\n        id: '4-3',\n        primary: 'Agent not available - stall'\n      }\n    ]\n  }\n];\n\nexport const phrasesMessages = [\n  {\n    id: '1-1',\n    message: 'Ms. Ginger ventura your account balance is $5226.32'\n  },\n  {\n    id: '2-1',\n    message: 'My pleasure! Is there anything else I can do for you today?'\n  },\n  {\n    id: '2-2',\n    message: 'You are welcome!'\n  },\n  {\n    id: '3-1',\n    message:\n      \"Ms.Ventura. We do not respond to that kind of language. I'm doing my best to help you. Please be civil.\"\n  },\n  {\n    id: '3-2',\n    message: 'Thanks for your patience. I am working on your request. I will be with you shortly.'\n  },\n  {\n    id: '4-1',\n    message:\n      'It looks like the agent we were looking to transfer you to will not be available. One moment please while I see whether someone else can assist.'\n  },\n  {\n    id: '4-2',\n    message:\n      \"The agent I was looking to transfer you to isn't available. Would it be possible for us to call you when a specialist is available?\"\n  },\n  {\n    id: '4-3',\n    message:\n      'It looks like the agent we were looking to transfer you to will not be available. One moment please while I see whether someone else can assist.'\n  }\n];\n\nexport const pagePushList = [\n  {\n    id: createUID(),\n    type: 'message',\n    senderType: 'agent',\n    senderId: 'agent3',\n    direction: 'out',\n    avatarInfo: {\n      name: 'Edward green'\n    },\n    message: 'You may also reach us via',\n    timestamp: '1:45 PM',\n    mediaPageLinks: [\n      {\n        id: createUID(),\n        href: 'https://collaborate.pega.com/',\n        thumbnail:\n          'https://community.pega.com/sites/default/files/styles/480/public/media/images/2020-02/AskExpert.png?itok=ef2MVbOV',\n        title: 'Ask the expert'\n      }\n    ]\n  },\n  {\n    id: createUID(),\n    type: 'message',\n    senderType: 'agent',\n    senderId: 'agent3',\n    direction: 'out',\n    avatarInfo: {\n      name: 'Edward green'\n    },\n    message: 'Online Portal',\n    timestamp: '1:45 PM',\n    mediaPageLinks: [\n      {\n        id: createUID(),\n        href: 'https://collaborate.pega.com/',\n        title: 'Ask the expert'\n      }\n    ]\n  },\n  {\n    id: createUID(),\n    type: 'message',\n    senderType: 'agent',\n    senderId: 'agent3',\n    direction: 'out',\n    avatarInfo: {\n      name: 'Edward green'\n    },\n    message: 'Contact center',\n    timestamp: '1:45 PM',\n    mediaPageLinks: [\n      {\n        id: createUID(),\n        href: 'https://collaborate.pega.com/',\n        title: 'Ask the expert'\n      }\n    ]\n  }\n];\n\nexport const contextItems: FieldValueListProps['fields'] = [\n  {\n    id: 'Location',\n    name: 'Location',\n    value: 'New York, NY',\n    variant: 'inline'\n  },\n  {\n    id: 'Initiated from',\n    name: 'Initiated from',\n    value: 'Uplus.com/Products',\n    variant: 'inline'\n  },\n  {\n    id: 'Shopping cart',\n    name: 'Shopping cart',\n    value: '$155.25',\n    variant: 'inline'\n  },\n  {\n    id: 'Items in shopping cart',\n    name: 'Items in shopping cart',\n    value: 'Product name 01, Product name 02',\n    variant: 'inline'\n  }\n];\n"]}

package/jsx/social/Chat/Chat.stories.d.ts.map

@@ -1 +1 @@
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package/jsx/social/Chat/Chat.stories.jsx

@@ -84,7 +84,6 @@ export const MessageDemo = (args) => {
         {
             id: '2499167349',
             href: 'https://collaborate.pega.com/',
-            thumbnail: 'https://community.pega.com/sites/default/files/styles/480/public/media/images/2020-02/AskExpert.png?itok=ef2MVbOV',
             title: 'Ask the expert'
         }
     ];

package/jsx/social/Chat/Chat.stories.jsx.map

@@ -1 +1 @@
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{ useState, useRef, useEffect, useCallback, useMemo } from 'react';\nimport type { SyntheticEvent } from 'react';\nimport { action } from '@storybook/addon-actions';\nimport type { Meta, StoryFn } from '@storybook/react';\n\nimport {\n  Button,\n  Icon,\n  registerIcon,\n  Text,\n  MenuButton,\n  Flex,\n  Popover,\n  Link,\n  EmojiContext,\n  createUID,\n  useOuterEvent,\n  Select,\n  Option,\n  useElement,\n  useModalManager,\n  useModalContext,\n  Modal,\n  SummaryItem,\n  useToaster,\n  SearchInput,\n  menuHelpers,\n  VisuallyHiddenText,\n  Menu,\n  useEscape,\n  usePrevious\n} from '@pega/cosmos-react-core';\nimport type {\n  BannerProps,\n  MenuItemProps,\n  FieldValueListItemProps,\n  OmitStrict\n} from '@pega/cosmos-react-core';\nimport * as arrowMicroDownIcon from '@pega/cosmos-react-core/lib/components/Icon/icons/arrow-micro-down.icon';\nimport * as replyIcon from '@pega/cosmos-react-core/lib/components/Icon/icons/reply.icon';\nimport * as replyAllIcon from '@pega/cosmos-react-core/lib/components/Icon/icons/reply-all.icon';\nimport * as forwardIcon from '@pega/cosmos-react-core/lib/components/Icon/icons/forward.icon';\nimport {\n  Chat,\n  ChatHeader,\n  ChatComposer,\n  Message,\n  NewMessageSeparatorId,\n  SuggestedReplyPicker,\n  SystemMessage,\n  TypeIndicator,\n  isReplyErrorState,\n  isReplyLoadingState\n} from '@pega/cosmos-react-social';\nimport type {\n  ChatHeaderProps,\n  MessageProps,\n  AttachmentItemProps,\n  ChatComposerImperativeHandleProps,\n  SuggestedReply,\n  SystemMessageProps,\n  ChatComposerProps,\n  SuggestedReplyPickerProps,\n  ChatBodyProps,\n  ChatBodyHandleValue,\n  MessageHeaderProps\n} from '@pega/cosmos-react-social';\n\nimport {\n  ChatMockData,\n  phrasesDisplayNames,\n  phrasesMessages,\n  contextItems as contextItemsMock,\n  BotConversation,\n  ClaimsAgentConversation,\n  LiveChatConversation\n} from './Chat.mocks';\n\nregisterIcon(forwardIcon, replyIcon, replyAllIcon, arrowMicroDownIcon);\n\nexport default {\n  title: 'Social/Chat',\n  component: Chat\n} as Meta;\n\n/** *********************** ChatHeader component - START *********************** */\ninterface ChatHeaderDemoProps\n  extends OmitStrict<ChatHeaderProps, 'actions' | 'sentiment' | 'context'> {}\n\nexport const ChatHeaderDemo: StoryFn<ChatHeaderDemoProps> = (args: ChatHeaderDemoProps) => {\n  const { title, icon, customer, authenticated } = args;\n\n  const [contextItems, setContextItems] = useState<FieldValueListItemProps[]>([]);\n  const [loading, setLoading] = useState(false);\n\n  return (\n    <ChatHeader\n      title={title}\n      icon={icon || 'chat'}\n      actions={[\n        { id: 'action-1', primary: 'Transfer' },\n        { id: 'action-2', primary: 'End chat' }\n      ]}\n      sentiment={{\n        variant: 'positive',\n        'aria-label': 'Sentiment is positive'\n      }}\n      customer={customer}\n      authenticated={authenticated}\n      context={{\n        items: contextItems,\n        onClick: () => {\n          setLoading(true);\n          setTimeout(() => {\n            setContextItems(contextItemsMock);\n            setLoading(false);\n          }, 1000);\n        },\n        loading\n      }}\n    />\n  );\n};\n\nChatHeaderDemo.args = {\n  title: 'Live chat',\n  icon: 'chat',\n  customer: 'Ginger Ventura',\n  authenticated: true\n};\n\nChatHeaderDemo.argTypes = {\n  title: { control: { type: 'text' } },\n  icon: { control: { type: 'text' }, type: { name: 'string', required: false } },\n  customer: { control: { type: 'text' } },\n  authenticated: { control: { type: 'boolean' }, type: { name: 'string', required: false } }\n};\n/** ***************************** ChatHeader component - END ******************* */\n\n/** ***************************** Message component - START ********************** */\n\ninterface MessageDemoProps extends OmitStrict<MessageProps, 'senderId' | 'messageHeader'> {\n  showTimestamp: boolean;\n  showStatus: boolean;\n  showHeader: boolean;\n  headerContent: MessageHeaderProps['content'];\n  headerMeta: MessageHeaderProps['meta'];\n  showAvatarImage: boolean;\n  showAttachments: boolean;\n  showMediaPageLinks: boolean;\n}\n\nexport const MessageDemo: StoryFn<MessageDemoProps> = (args: MessageDemoProps) => {\n  const actions: AttachmentItemProps['actions'] = [\n    {\n      text: 'Associate with case',\n      id: 'Associate with case',\n      onClick: () => {\n        action('Associate with case');\n      }\n    },\n    {\n      text: 'Download',\n      id: 'Download',\n      onClick: () => {\n        action('Download');\n      }\n    }\n  ];\n\n  const attachments = [\n    {\n      id: '2499167340',\n      name: 'Location',\n      icon: 'document',\n      meta: 'PNG 0.1 MB',\n      thumbnail:\n        'https://pegasystems.github.io/uplus-wss/health_provider/img/secondary-options.jpg',\n      actions\n    },\n    {\n      id: '2499167341',\n      name: 'FAQ with detailed terms and conditions of the policy',\n      icon: 'document-pdf',\n      meta: 'PDF 0.7 MB',\n      actions\n    }\n  ];\n  const mediaPageLinks = [\n    {\n      id: '2499167349',\n      href: 'https://collaborate.pega.com/',\n      thumbnail:\n        'https://community.pega.com/sites/default/files/styles/480/public/media/images/2020-02/AskExpert.png?itok=ef2MVbOV',\n      title: 'Ask the expert'\n    }\n  ];\n  return (\n    <Message\n      attachments={args.showAttachments ? attachments : undefined}\n      mediaPageLinks={args.showMediaPageLinks ? mediaPageLinks : undefined}\n      avatarInfo={\n        args.direction === 'in' && args.senderType !== 'bot'\n          ? {\n              name: 'John Brown',\n              imageSrc: args.showAvatarImage\n                ? 'https://pegasystems.github.io/uplus-wss/insurance/img/option-1.jpg'\n                : undefined\n            }\n          : undefined\n      }\n      timestamp={args.showTimestamp ? args.timestamp : undefined}\n      status={args.showStatus ? args.status : undefined}\n      message={args.message}\n      direction={args.direction}\n      senderType={args.senderType}\n      senderId={createUID()}\n      agentVariant={args.agentVariant}\n      messageHeader={\n        args.showHeader ? { content: args.headerContent, meta: args.headerMeta } : undefined\n      }\n    />\n  );\n};\n\nMessageDemo.args = {\n  direction: 'in',\n  senderType: 'customer',\n  agentVariant: 0,\n  message: 'Hi, Welcome to u-plus. How can I help you ?',\n  showStatus: true,\n  status: 'delivered',\n  showTimestamp: true,\n  timestamp: '1:44 PM',\n  showHeader: false,\n  headerContent: 'Public Reply',\n  headerMeta: 'I-12345',\n  showAvatarImage: false,\n  showAttachments: false,\n  showMediaPageLinks: false\n};\n\nMessageDemo.argTypes = {\n  direction: { options: ['in', 'out'], control: { type: 'inline-radio' } },\n  senderType: { options: ['agent', 'customer', 'bot'], control: { type: 'inline-radio' } },\n  agentVariant: { type: 'number' },\n  message: { type: 'string' },\n  showTimestamp: { type: 'boolean' },\n  timestamp: { control: 'text' },\n  showStatus: { type: 'boolean' },\n  status: {\n    options: ['delivered', 'opened', 'undeliverable', 'sent'],\n    control: { type: 'inline-radio' }\n  },\n  showHeader: { control: 'boolean' },\n  headerContent: { control: 'text' },\n  headerMeta: { control: 'text' },\n  showAvatarImage: { control: 'boolean' },\n  showAttachments: { control: 'boolean' },\n  showMediaPageLinks: { control: 'boolean' }\n};\n/** ***************************** Message component - END *********************** */\n\n/** **************************** SystemMessage component - START ***************** */\nexport const SystemMessageDemo: StoryFn<SystemMessageProps> = (args: SystemMessageProps) => (\n  <SystemMessage message={args.message} timestamp={args.timestamp} variant={args.variant} />\n);\n\nSystemMessageDemo.args = {\n  message: 'John Brown has joined',\n  variant: 'secondary',\n  timestamp: '10:00 AM'\n};\n\nSystemMessageDemo.argTypes = {\n  message: { control: { type: 'text' } },\n  variant: { options: ['primary', 'secondary'], control: { type: 'select' } },\n  timestamp: { control: { type: 'text' } }\n};\n/** ***************************** SystemMessage component - END ******************** */\n\n/** ***************************** TypeIndicator component - START ****************** */\ninterface TypeIndicatorDemoProps {\n  message?: string;\n}\nexport const TypeIndicatorDemo: StoryFn<TypeIndicatorDemoProps> = (\n  args: TypeIndicatorDemoProps\n) => {\n  return (\n    <TypeIndicator\n      avatarInfo={{ name: 'John Brown' }}\n      message={args.message}\n      senderId='johnBrown'\n      senderType='agent'\n    />\n  );\n};\n\nTypeIndicatorDemo.args = {\n  message: ''\n};\n\nTypeIndicatorDemo.argTypes = {\n  message: { control: { type: 'text' } }\n};\n/** *************************** TypeIndicator component - END *********************** */\n\n/** *************************** SuggestedReplyPicker component - START ****************** */\ninterface SuggestedReplyPickerDemoProps {\n  showNotification?: boolean;\n  singleSuggestedReply?: boolean;\n  noSuggestedReplies?: boolean;\n  disableButton?: boolean;\n}\n\nexport const SuggestedReplyPickerDemo: StoryFn<SuggestedReplyPickerDemoProps> = (\n  args: SuggestedReplyPickerDemoProps\n) => {\n  const [suggestedRepliesCollapsed, setSuggestedRepliesCollapsed] = useState<boolean>(false);\n  const [currentReplyId, setCurrentReplyId] = useState(\n    ChatMockData?.suggestedReplies?.[0]?.id || ''\n  );\n  const renderReplies = args.singleSuggestedReply\n    ? [ChatMockData.suggestedReplies[0]]\n    : ChatMockData.suggestedReplies;\n  return (\n    <SuggestedReplyPicker\n      replies={args.noSuggestedReplies ? [] : renderReplies}\n      onSelect={suggestedReply => {\n        if (!isReplyErrorState(suggestedReply) && !isReplyLoadingState(suggestedReply))\n          action(`Suggested reply picked ${suggestedReply.message}`)();\n      }}\n      collapsed={suggestedRepliesCollapsed}\n      onExpandCollapse={() => {\n        setSuggestedRepliesCollapsed(prev => !prev);\n      }}\n      currentReplyId={currentReplyId}\n      onReplyChange={setCurrentReplyId}\n      showNotification={args.showNotification}\n      onSend={() => action('Send suggested reply')}\n      disabled={args.disableButton}\n    />\n  );\n};\nSuggestedReplyPickerDemo.args = {\n  showNotification: false,\n  singleSuggestedReply: false,\n  noSuggestedReplies: false,\n  disableButton: false\n};\n\nSuggestedReplyPickerDemo.argTypes = {\n  showNotification: { type: 'boolean' },\n  singleSuggestedReply: { type: 'boolean' },\n  noSuggestedReplies: { type: 'boolean' },\n  disableButton: { type: 'boolean' }\n};\n\n/** *************************** SuggestedReplyPicker component - END ****************** */\n\n/** ******************************* ChatComposer component - START ************************ */\ninterface ChatComposerDemoProps {\n  maxAttachments?: number;\n  showSuggestReplyButton?: boolean;\n}\n\nexport const ChatComposerDemo: StoryFn<ChatComposerDemoProps> = (args: ChatComposerDemoProps) => (\n  <ChatComposer\n    maxAttachments={args.maxAttachments}\n    attachments={ChatMockData.defaultAttachments}\n    maxLength={256}\n    placeholder='Type here to send message'\n    onSend={() => {}}\n    onSuggestReplyClick={args.showSuggestReplyButton ? action('Suggest reply clicked') : undefined}\n  >\n    <MenuButton text='Phrases' menu={{ items: [] }} />\n    <MenuButton text='Page Push' menu={{ items: [] }} />\n  </ChatComposer>\n);\n\nChatComposerDemo.args = {\n  maxAttachments: 2,\n  showSuggestReplyButton: false\n};\n\nChatComposerDemo.argTypes = {\n  maxAttachments: { control: { type: 'number' } },\n  showSuggestReplyButton: { control: { type: 'boolean' } }\n};\n/** *********************************** ChatComposer component - END ********************** */\n\n/** *********************************** Standard Chat component - START ******************** */\ninterface StandardChatProps {\n  maxAttachments?: number;\n  chatWidth?: string;\n  chatHeight?: string;\n  selectedChannel?: string;\n  showChatBanner?: boolean;\n  disableChat?: boolean;\n  simulateConversation?: boolean;\n  message?: string;\n  placeholder?: string;\n  defaultMessage?: string;\n  maxLength?: number;\n  loading?: boolean;\n  typingIndicator?: boolean;\n  showAttachments?: boolean;\n  genAIErrorState?: string;\n}\n\nexport const StandardChat: StoryFn<StandardChatProps> = (args: StandardChatProps) => {\n  const ChatMockDataClone: any = useMemo(() => {\n    return JSON.parse(JSON.stringify(ChatMockData));\n  }, [ChatMockData]);\n\n  const Channels: {\n    label: string;\n    options: any;\n  } = {\n    label: 'Channel',\n    options: {\n      LiveChat: {\n        title: 'Live chat',\n        icon: 'chat'\n      },\n      Twitter: {\n        title: 'Twitter chat',\n        icon: 'twitter'\n      },\n      Facebook: {\n        title: 'Facebook messenger',\n        icon: 'facebook'\n      }\n    }\n  };\n\n  const {\n    chatMessages: mockChatMessagesJson,\n    defaultAttachments,\n    suggestedReplies\n  }: {\n    participants: any;\n    chatMessages: any[];\n    defaultAttachments: any[];\n    suggestedReplies: SuggestedReply[];\n  } = ChatMockDataClone;\n\n  const { create } = useModalManager();\n\n  const MyModal = () => {\n    const { dismiss } = useModalContext();\n    const { push } = useToaster();\n\n    return (\n      <Modal\n        heading='Associate with case'\n        actions={\n          <>\n            <Button\n              onClick={() => {\n                dismiss();\n                push({ content: 'Cancelled' });\n              }}\n            >\n              Cancel\n            </Button>\n            <Button\n              variant='primary'\n              onClick={() => {\n                dismiss();\n                push({ content: 'Successfully Submitted!!' });\n              }}\n            >\n              Submit\n            </Button>\n          </>\n        }\n        center\n      >\n        <Flex container={{ gap: 2, direction: 'column' }}>\n          <SummaryItem\n            primary={<Text variant='secondary'>Security policy</Text>}\n            secondary={<Text variant='secondary'>PNG - 6.1MB</Text>}\n            visual={<Icon name='document-doc' />}\n          />\n          <Select label='Select a service case' style={{ width: '15rem' }}>\n            <Option value=''>Select…</Option>\n            <Option value='Make payment' selected>\n              Make payment\n            </Option>\n            <Option value='Facilities'>Facilities</Option>\n          </Select>\n        </Flex>\n      </Modal>\n    );\n  };\n\n  const onAssociateWithCase = () => {\n    create(MyModal);\n  };\n\n  const actions: AttachmentItemProps['actions'] = [\n    {\n      text: 'Associate with case',\n      id: 'Associate with case',\n      onClick: () => {\n        action('Associate with case');\n        onAssociateWithCase();\n      }\n    },\n    {\n      text: 'Download',\n      id: 'Download',\n      onClick: () => {\n        action('Download');\n      }\n    }\n  ];\n\n  const mockChatMessages = useMemo(() => {\n    return [\n      ...mockChatMessagesJson.map(message => {\n        const { messagePrivacy, ...restMessageData } = message;\n        if (messagePrivacy) {\n          restMessageData.messageHeader = {\n            content: <span>{messagePrivacy}</span>,\n            meta: <Link href='/'>I-12345</Link>\n          };\n        }\n        if (restMessageData.attachments) {\n          restMessageData.attachments = restMessageData.attachments.map(\n            (item: AttachmentItemProps) => {\n              return {\n                ...item,\n                actions\n              };\n            }\n          );\n        }\n        return restMessageData;\n      })\n    ];\n  }, []);\n\n  const conversationRef = useRef<ChatBodyHandleValue>(null);\n  const timers = useRef<number[]>([]);\n\n  useEffect(() => {\n    return () => {\n      timers.current.forEach(clearTimeout);\n    };\n  }, []);\n\n  const [attachments, setAttachments] = useState<AttachmentItemProps[]>(defaultAttachments);\n  const [unreadMessageCount, setUnreadMessageCount] = useState(0);\n  const [chatMessages, setChatMessages] = useState<any[]>(\n    LiveChatConversation.map(message => {\n      if (message.type === 'message' && message.attachments) {\n        message.attachments = message.attachments.map((item: AttachmentItemProps) => {\n          return {\n            ...item,\n            actions\n          };\n        });\n      }\n      return message;\n    })\n  );\n  const [contextItems, setContextItems] = useState<FieldValueListItemProps[]>([]);\n  const [contextLoading, setContextLoading] = useState(false);\n  const [suggestedRepliesCollapsed, setSuggestedRepliesCollapsed] = useState<boolean>(false);\n  const [disableSuggestReply, setDisableSuggestReply] = useState(false);\n\n  const onDeleteAttachment = useCallback(\n    (name: string) => {\n      setAttachments(prevAttachments => prevAttachments.filter(item => item.name !== name));\n    },\n    [setAttachments]\n  );\n\n  useEffect(() => {\n    setAttachments(\n      defaultAttachments.map((item: any) => {\n        return {\n          ...item,\n          onDelete: onDeleteAttachment\n        };\n      })\n    );\n  }, [defaultAttachments]);\n\n  const prevState = usePrevious(chatMessages);\n\n  useEffect(() => {\n    if (\n      chatMessages &&\n      prevState &&\n      chatMessages.filter(({ senderType }) => senderType === 'customer').length >\n        prevState.filter(({ senderType }) => senderType === 'customer').length\n    )\n      setDisableSuggestReply(false);\n  }, [chatMessages]);\n\n  useEffect(() => {\n    setDisableSuggestReply(false);\n  }, [args.genAIErrorState]);\n\n  const appendMessage = (message: any) => {\n    const incrementUnreadMessageCount = conversationRef.current?.isScrolledToLatest();\n    setChatMessages(prevChatMessages => {\n      const newMockMessage: any = {\n        ...message\n      };\n      newMockMessage.id = `m-${message.id ? message.id : prevChatMessages.length}`;\n      if (\n        !incrementUnreadMessageCount &&\n        prevChatMessages.filter(({ id }) => id === NewMessageSeparatorId).length === 0\n      ) {\n        return [\n          ...prevChatMessages,\n          {\n            id: NewMessageSeparatorId,\n            type: 'system',\n            message: 'New messages',\n            variant: 'primary'\n          },\n          newMockMessage\n        ];\n      }\n      return [...prevChatMessages, newMockMessage];\n    });\n    if (!incrementUnreadMessageCount) {\n      setUnreadMessageCount(prevCount => prevCount + 1);\n    }\n  };\n\n  useEffect(() => {\n    if (args.simulateConversation) {\n      const timeOutId = setTimeout(() => {\n        if (mockChatMessages.length) {\n          appendMessage(mockChatMessages.shift());\n        }\n      }, 1500);\n      return () => {\n        clearTimeout(timeOutId);\n      };\n    }\n  }, [chatMessages, args.simulateConversation]);\n\n  const chatBanner: BannerProps = {\n    messages: ['This is a public interaction and any responses will be public and visible'],\n    variant: 'warning'\n  };\n\n  const bodyProps: ChatBodyProps = {\n    unreadMessageCount,\n    handle: conversationRef,\n    transcripts: [\n      { id: createUID(), messages: BotConversation },\n      { id: createUID(), messages: ClaimsAgentConversation }\n    ],\n    liveChat:\n      !args.simulateConversation && args.typingIndicator\n        ? [\n            ...chatMessages,\n            {\n              id: 'typingMessage',\n              type: 'typing',\n              avatarInfo: {\n                name: 'Ginger Ventura'\n              },\n              message: args.message,\n              senderId: 'gingerVentura',\n              senderType: 'customer'\n            }\n          ]\n        : chatMessages,\n    onScrollToButtonClick: () => {\n      const timeOutId: number = window.setTimeout(() => {\n        setChatMessages(prevChatMessages =>\n          prevChatMessages.filter(({ id }) => id !== NewMessageSeparatorId)\n        );\n        timers.current = timers.current.filter(id => id !== timeOutId);\n      }, 5000);\n      timers.current.push(timeOutId);\n      setUnreadMessageCount(0);\n    },\n    loadMore: action('Load more'),\n    offset: 5,\n    loading: args.loading\n  };\n\n  const chatComposerImperativeHandleRef = useRef<ChatComposerImperativeHandleProps>(null);\n\n  const [mountPopover, setMountPopover] = useState(false);\n  const specialKeysConfig = {\n    keys: ['//'],\n    onSpecialKey: (e: SyntheticEvent<HTMLTextAreaElement>, key: string) => {\n      action(`Event is  ${e}`)();\n      action(`Typed special key is ${key}`)();\n      if (chatComposerImperativeHandleRef.current) {\n        setMountPopover(!mountPopover);\n      }\n    }\n  };\n\n  const insertPhrasesMessage = (message: string) => {\n    if (chatComposerImperativeHandleRef.current) {\n      chatComposerImperativeHandleRef.current.appendToMessage(message, 'specialKey');\n      setMountPopover(false);\n    }\n  };\n\n  useOuterEvent(\n    'mousedown',\n    [chatComposerImperativeHandleRef?.current?.chatComposerRef?.current as Element],\n    () => {\n      setMountPopover(false);\n    }\n  );\n\n  const [search, setSearch] = useState('');\n  const [isOpen, setIsOpen] = useState(false);\n  const searchEleRef = useRef<HTMLInputElement>(null);\n  const [announcement, setAnnouncement] = useState('');\n\n  const searchRegex = useMemo(() => {\n    const escapedSearch = search.replace(/[.*+\\-?^${}()|[\\]\\\\]/g, '\\\\$&');\n    return new RegExp(escapedSearch);\n  }, [search]);\n\n  const itemsToRender = useMemo(() => {\n    return menuHelpers.mapTree(\n      search\n        ? menuHelpers.flatten(phrasesDisplayNames).filter(({ primary }: MenuItemProps) => {\n            return searchRegex.test(primary);\n          })\n        : phrasesDisplayNames,\n      item => {\n        return {\n          ...item\n        };\n      }\n    );\n  }, [search, phrasesDisplayNames, searchRegex]);\n\n  useEffect(() => {\n    if (isOpen) {\n      searchEleRef?.current?.focus();\n    }\n  }, [isOpen, searchEleRef.current]);\n\n  const menuID = createUID();\n  const menuListID = `${menuID}--list`;\n  const [buttonEl, setButtonEl] = useElement<HTMLButtonElement>(null);\n  const [popoverEl, setPopoverEl] = useElement<HTMLElement>(null);\n  const [currentReply, setCurrentReply] = useState(suggestedReplies?.[0]?.id || '');\n  const [replies, setReplies] = useState(suggestedReplies);\n\n  useOuterEvent('mousedown', [popoverEl, buttonEl], () => {\n    setIsOpen(false);\n    setSearch('');\n  });\n\n  useEscape(() => {\n    setIsOpen(false);\n  });\n\n  const composerChildren = (\n    <>\n      <Button\n        ref={setButtonEl}\n        onClick={() => setIsOpen(cur => !cur)}\n        variant='secondary'\n        disabled={args.disableChat}\n      >\n        <Flex container={{ alignItems: 'center', gap: 1 }}>\n          <Text>Phrases</Text>\n          <Icon name='arrow-micro-down' />\n        </Flex>\n      </Button>\n\n      <Popover show={isOpen} ref={setPopoverEl} target={buttonEl}>\n        <Menu\n          id={menuID}\n          listId={menuListID}\n          mode='action'\n          variant='flyout'\n          items={itemsToRender}\n          role='listbox'\n          onItemClick={id => {\n            insertPhrasesMessage(phrasesMessages.filter(message => message.id === id)[0].message);\n            setAnnouncement('Phrase inserted');\n            setIsOpen(false);\n            setSearch('');\n          }}\n          accent={search ? searchRegex : undefined}\n          focusControlEl={searchEleRef.current || undefined}\n          footer={\n            <SearchInput\n              ref={searchEleRef}\n              onSearchChange={setSearch}\n              value={search}\n              role='searchbox'\n              searchInputAriaLabel='Start typing to search.'\n            />\n          }\n        />\n      </Popover>\n    </>\n  );\n\n  const composerProps: ChatComposerProps = {\n    ref: chatComposerImperativeHandleRef,\n    maxAttachments: args.maxAttachments,\n    attachments: args.showAttachments ? attachments : [],\n    specialKeysConfig,\n    showEmoji: true,\n    disabled: args.disableChat,\n    disableSuggestReply,\n    onAddAttachment: () => {\n      setAttachments([\n        ...attachments,\n        {\n          id: `${attachments.length} statement.pdf`,\n          name: `${attachments.length} statement.pdf`,\n          onDelete: onDeleteAttachment\n        }\n      ]);\n    },\n    maxLength: args.maxLength,\n    placeholder: args.placeholder,\n    defaultMessage: args.defaultMessage,\n    onSend: (message: string) => {\n      action(`onAppendMessage: ${message}`)();\n      appendMessage({\n        senderType: 'agent',\n        direction: 'out',\n        avatarInfo: {\n          name: 'Edward Green'\n        },\n        type: 'message',\n        message,\n        timeStamp: '2:08'\n      });\n    },\n    onSuggestReplyClick: () => {\n      const newReplyId = 'genAI';\n      setDisableSuggestReply(true);\n      setSuggestedRepliesCollapsed(false);\n      setCurrentReply(newReplyId);\n      setReplies(prev => {\n        return [\n          {\n            id: newReplyId,\n            loading: true,\n            type: 'genAIReply'\n          },\n          ...prev.filter(reply => reply.type !== 'genAIReply')\n        ];\n      });\n      setTimeout(() => {\n        if (args.genAIErrorState === 'No suggestions') {\n          setReplies(prev => {\n            return [\n              {\n                id: newReplyId,\n                message: 'No suggestions',\n                errorType: 'noSuggestions',\n                type: 'genAIReply'\n              },\n              ...prev.filter(reply => reply.type !== 'genAIReply')\n            ];\n          });\n        } else if (args.genAIErrorState === 'Error') {\n          setReplies(prev => {\n            return [\n              {\n                id: newReplyId,\n                message: 'Failed to retrieve the data',\n                errorType: 'error',\n                type: 'genAIReply'\n              },\n              ...prev.filter(reply => reply.type !== 'genAIReply')\n            ];\n          });\n          setDisableSuggestReply(false);\n        } else {\n          setReplies(prev => {\n            return [\n              {\n                id: newReplyId,\n                message: 'Happy to help. Is there anything else I can help with?',\n                confidence: 75,\n                type: 'genAIReply'\n              },\n              ...prev.filter(reply => reply.type !== 'genAIReply')\n            ];\n          });\n        }\n      }, 1000);\n    },\n    children: composerChildren\n  };\n\n  const suggestedReplyPickerProps: SuggestedReplyPickerProps = {\n    replies,\n    onSelect: (suggestedReply: SuggestedReply) => {\n      if (!isReplyErrorState(suggestedReply) && !isReplyLoadingState(suggestedReply))\n        chatComposerImperativeHandleRef.current?.appendToMessage(suggestedReply.message, 'cursor');\n    },\n    collapsed: suggestedRepliesCollapsed,\n    onExpandCollapse: () => {\n      setSuggestedRepliesCollapsed(prev => !prev);\n    },\n    showNotification: true,\n    currentReplyId: currentReply,\n    onReplyChange: id => {\n      setCurrentReply(id);\n    },\n    onSend: (message: string) => {\n      action(`onAppendMessage: ${message}`)();\n      appendMessage({\n        senderType: 'agent',\n        direction: 'out',\n        avatarInfo: {\n          name: 'Edward Green'\n        },\n        type: 'message',\n        message,\n        timeStamp: '2:08'\n      });\n    }\n  };\n\n  const emojiCtx = useMemo(\n    () =>\n      ({\n        set: 'google',\n        spriteSrcResolver: () =>\n          'https://unpkg.com/emoji-datasource-google@5.0.1/img/google/sheets-256/64.png'\n      } as const),\n    []\n  );\n\n  return (\n    <EmojiContext.Provider value={emojiCtx}>\n      <Flex\n        container={{\n          justify: 'center'\n        }}\n        style={{\n          height: args.chatHeight || 'calc(100vh)',\n          width: args.chatWidth || '30rem',\n          margin: 'auto'\n        }}\n      >\n        <VisuallyHiddenText aria-live='assertive'>{announcement}</VisuallyHiddenText>\n        <Chat\n          header={{\n            title: Channels.options[args.selectedChannel || 'LiveChat'].title,\n            icon: Channels.options[args.selectedChannel || 'LiveChat'].icon,\n            customer: 'Ginger Ventura',\n            authenticated: true,\n            sentiment: { variant: 'positive' },\n            context: {\n              items: contextItems,\n              onClick: () => {\n                setContextLoading(true);\n                setTimeout(() => {\n                  setContextItems(contextItemsMock);\n                  setContextLoading(false);\n                }, 1000);\n              },\n              loading: contextLoading\n            },\n            actions: [\n              { id: 'action-1', primary: 'Transfer' },\n              { id: 'action-2', primary: 'End chat' }\n            ]\n          }}\n          banner={args.showChatBanner ? chatBanner : undefined}\n          body={bodyProps}\n          suggestedReplyPicker={suggestedReplyPickerProps}\n          composer={composerProps}\n        />\n      </Flex>\n    </EmojiContext.Provider>\n  );\n};\n\nStandardChat.args = {\n  maxAttachments: 2,\n  selectedChannel: 'LiveChat',\n  showChatBanner: true,\n  disableChat: false,\n  simulateConversation: false,\n  typingIndicator: false,\n  message: '',\n  placeholder: 'Enter message',\n  defaultMessage:\n    'Greetings! Hope you are having a great time, Please reach out to us for any help, Thanks!',\n  maxLength: 280,\n  loading: false,\n  showAttachments: true,\n  genAIErrorState: 'No error'\n};\n\nStandardChat.argTypes = {\n  maxAttachments: { control: { type: 'number' } },\n  showAttachments: { control: { type: 'boolean' } },\n  selectedChannel: { options: ['LiveChat', 'Twitter', 'Facebook'], control: { type: 'select' } },\n  showChatBanner: { control: { type: 'boolean' } },\n  disableChat: { control: { type: 'boolean' } },\n  simulateConversation: { control: { type: 'boolean' } },\n  typingIndicator: { control: { type: 'boolean' } },\n  message: { control: { type: 'text' } },\n  placeholder: { control: { type: 'text' } },\n  defaultMessage: { control: { type: 'text' } },\n  maxLength: { control: { type: 'number' } },\n  loading: { control: { type: 'boolean' } },\n  genAIErrorState: {\n    options: ['No error', 'No suggestions', 'Error'],\n    control: { type: 'select' }\n  }\n};\n\nStandardChat.parameters = {\n  layout: 'fullscreen'\n};\n\n/** *************************** Standard Chat component - END ************************ */\n"]}
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{ useState, useRef, useEffect, useCallback, useMemo } from 'react';\nimport type { SyntheticEvent } from 'react';\nimport { action } from '@storybook/addon-actions';\nimport type { Meta, StoryFn } from '@storybook/react';\n\nimport {\n  Button,\n  Icon,\n  registerIcon,\n  Text,\n  MenuButton,\n  Flex,\n  Popover,\n  Link,\n  EmojiContext,\n  createUID,\n  useOuterEvent,\n  Select,\n  Option,\n  useElement,\n  useModalManager,\n  useModalContext,\n  Modal,\n  SummaryItem,\n  useToaster,\n  SearchInput,\n  menuHelpers,\n  VisuallyHiddenText,\n  Menu,\n  useEscape,\n  usePrevious\n} from '@pega/cosmos-react-core';\nimport type {\n  BannerProps,\n  MenuItemProps,\n  FieldValueListItemProps,\n  OmitStrict\n} from '@pega/cosmos-react-core';\nimport * as arrowMicroDownIcon from '@pega/cosmos-react-core/lib/components/Icon/icons/arrow-micro-down.icon';\nimport * as replyIcon from '@pega/cosmos-react-core/lib/components/Icon/icons/reply.icon';\nimport * as replyAllIcon from '@pega/cosmos-react-core/lib/components/Icon/icons/reply-all.icon';\nimport * as forwardIcon from '@pega/cosmos-react-core/lib/components/Icon/icons/forward.icon';\nimport {\n  Chat,\n  ChatHeader,\n  ChatComposer,\n  Message,\n  NewMessageSeparatorId,\n  SuggestedReplyPicker,\n  SystemMessage,\n  TypeIndicator,\n  isReplyErrorState,\n  isReplyLoadingState\n} from '@pega/cosmos-react-social';\nimport type {\n  ChatHeaderProps,\n  MessageProps,\n  AttachmentItemProps,\n  ChatComposerImperativeHandleProps,\n  SuggestedReply,\n  SystemMessageProps,\n  ChatComposerProps,\n  SuggestedReplyPickerProps,\n  ChatBodyProps,\n  ChatBodyHandleValue,\n  MessageHeaderProps\n} from '@pega/cosmos-react-social';\n\nimport {\n  ChatMockData,\n  phrasesDisplayNames,\n  phrasesMessages,\n  contextItems as contextItemsMock,\n  BotConversation,\n  ClaimsAgentConversation,\n  LiveChatConversation\n} from './Chat.mocks';\n\nregisterIcon(forwardIcon, replyIcon, replyAllIcon, arrowMicroDownIcon);\n\nexport default {\n  title: 'Social/Chat',\n  component: Chat\n} as Meta;\n\n/** *********************** ChatHeader component - START *********************** */\ninterface ChatHeaderDemoProps\n  extends OmitStrict<ChatHeaderProps, 'actions' | 'sentiment' | 'context'> {}\n\nexport const ChatHeaderDemo: StoryFn<ChatHeaderDemoProps> = (args: ChatHeaderDemoProps) => {\n  const { title, icon, customer, authenticated } = args;\n\n  const [contextItems, setContextItems] = useState<FieldValueListItemProps[]>([]);\n  const [loading, setLoading] = useState(false);\n\n  return (\n    <ChatHeader\n      title={title}\n      icon={icon || 'chat'}\n      actions={[\n        { id: 'action-1', primary: 'Transfer' },\n        { id: 'action-2', primary: 'End chat' }\n      ]}\n      sentiment={{\n        variant: 'positive',\n        'aria-label': 'Sentiment is positive'\n      }}\n      customer={customer}\n      authenticated={authenticated}\n      context={{\n        items: contextItems,\n        onClick: () => {\n          setLoading(true);\n          setTimeout(() => {\n            setContextItems(contextItemsMock);\n            setLoading(false);\n          }, 1000);\n        },\n        loading\n      }}\n    />\n  );\n};\n\nChatHeaderDemo.args = {\n  title: 'Live chat',\n  icon: 'chat',\n  customer: 'Ginger Ventura',\n  authenticated: true\n};\n\nChatHeaderDemo.argTypes = {\n  title: { control: { type: 'text' } },\n  icon: { control: { type: 'text' }, type: { name: 'string', required: false } },\n  customer: { control: { type: 'text' } },\n  authenticated: { control: { type: 'boolean' }, type: { name: 'string', required: false } }\n};\n/** ***************************** ChatHeader component - END ******************* */\n\n/** ***************************** Message component - START ********************** */\n\ninterface MessageDemoProps extends OmitStrict<MessageProps, 'senderId' | 'messageHeader'> {\n  showTimestamp: boolean;\n  showStatus: boolean;\n  showHeader: boolean;\n  headerContent: MessageHeaderProps['content'];\n  headerMeta: MessageHeaderProps['meta'];\n  showAvatarImage: boolean;\n  showAttachments: boolean;\n  showMediaPageLinks: boolean;\n}\n\nexport const MessageDemo: StoryFn<MessageDemoProps> = (args: MessageDemoProps) => {\n  const actions: AttachmentItemProps['actions'] = [\n    {\n      text: 'Associate with case',\n      id: 'Associate with case',\n      onClick: () => {\n        action('Associate with case');\n      }\n    },\n    {\n      text: 'Download',\n      id: 'Download',\n      onClick: () => {\n        action('Download');\n      }\n    }\n  ];\n\n  const attachments = [\n    {\n      id: '2499167340',\n      name: 'Location',\n      icon: 'document',\n      meta: 'PNG 0.1 MB',\n      thumbnail:\n        'https://pegasystems.github.io/uplus-wss/health_provider/img/secondary-options.jpg',\n      actions\n    },\n    {\n      id: '2499167341',\n      name: 'FAQ with detailed terms and conditions of the policy',\n      icon: 'document-pdf',\n      meta: 'PDF 0.7 MB',\n      actions\n    }\n  ];\n  const mediaPageLinks = [\n    {\n      id: '2499167349',\n      href: 'https://collaborate.pega.com/',\n      title: 'Ask the expert'\n    }\n  ];\n  return (\n    <Message\n      attachments={args.showAttachments ? attachments : undefined}\n      mediaPageLinks={args.showMediaPageLinks ? mediaPageLinks : undefined}\n      avatarInfo={\n        args.direction === 'in' && args.senderType !== 'bot'\n          ? {\n              name: 'John Brown',\n              imageSrc: args.showAvatarImage\n                ? 'https://pegasystems.github.io/uplus-wss/insurance/img/option-1.jpg'\n                : undefined\n            }\n          : undefined\n      }\n      timestamp={args.showTimestamp ? args.timestamp : undefined}\n      status={args.showStatus ? args.status : undefined}\n      message={args.message}\n      direction={args.direction}\n      senderType={args.senderType}\n      senderId={createUID()}\n      agentVariant={args.agentVariant}\n      messageHeader={\n        args.showHeader ? { content: args.headerContent, meta: args.headerMeta } : undefined\n      }\n    />\n  );\n};\n\nMessageDemo.args = {\n  direction: 'in',\n  senderType: 'customer',\n  agentVariant: 0,\n  message: 'Hi, Welcome to u-plus. How can I help you ?',\n  showStatus: true,\n  status: 'delivered',\n  showTimestamp: true,\n  timestamp: '1:44 PM',\n  showHeader: false,\n  headerContent: 'Public Reply',\n  headerMeta: 'I-12345',\n  showAvatarImage: false,\n  showAttachments: false,\n  showMediaPageLinks: false\n};\n\nMessageDemo.argTypes = {\n  direction: { options: ['in', 'out'], control: { type: 'inline-radio' } },\n  senderType: { options: ['agent', 'customer', 'bot'], control: { type: 'inline-radio' } },\n  agentVariant: { type: 'number' },\n  message: { type: 'string' },\n  showTimestamp: { type: 'boolean' },\n  timestamp: { control: 'text' },\n  showStatus: { type: 'boolean' },\n  status: {\n    options: ['delivered', 'opened', 'undeliverable', 'sent'],\n    control: { type: 'inline-radio' }\n  },\n  showHeader: { control: 'boolean' },\n  headerContent: { control: 'text' },\n  headerMeta: { control: 'text' },\n  showAvatarImage: { control: 'boolean' },\n  showAttachments: { control: 'boolean' },\n  showMediaPageLinks: { control: 'boolean' }\n};\n/** ***************************** Message component - END *********************** */\n\n/** **************************** SystemMessage component - START ***************** */\nexport const SystemMessageDemo: StoryFn<SystemMessageProps> = (args: SystemMessageProps) => (\n  <SystemMessage message={args.message} timestamp={args.timestamp} variant={args.variant} />\n);\n\nSystemMessageDemo.args = {\n  message: 'John Brown has joined',\n  variant: 'secondary',\n  timestamp: '10:00 AM'\n};\n\nSystemMessageDemo.argTypes = {\n  message: { control: { type: 'text' } },\n  variant: { options: ['primary', 'secondary'], control: { type: 'select' } },\n  timestamp: { control: { type: 'text' } }\n};\n/** ***************************** SystemMessage component - END ******************** */\n\n/** ***************************** TypeIndicator component - START ****************** */\ninterface TypeIndicatorDemoProps {\n  message?: string;\n}\nexport const TypeIndicatorDemo: StoryFn<TypeIndicatorDemoProps> = (\n  args: TypeIndicatorDemoProps\n) => {\n  return (\n    <TypeIndicator\n      avatarInfo={{ name: 'John Brown' }}\n      message={args.message}\n      senderId='johnBrown'\n      senderType='agent'\n    />\n  );\n};\n\nTypeIndicatorDemo.args = {\n  message: ''\n};\n\nTypeIndicatorDemo.argTypes = {\n  message: { control: { type: 'text' } }\n};\n/** *************************** TypeIndicator component - END *********************** */\n\n/** *************************** SuggestedReplyPicker component - START ****************** */\ninterface SuggestedReplyPickerDemoProps {\n  showNotification?: boolean;\n  singleSuggestedReply?: boolean;\n  noSuggestedReplies?: boolean;\n  disableButton?: boolean;\n}\n\nexport const SuggestedReplyPickerDemo: StoryFn<SuggestedReplyPickerDemoProps> = (\n  args: SuggestedReplyPickerDemoProps\n) => {\n  const [suggestedRepliesCollapsed, setSuggestedRepliesCollapsed] = useState<boolean>(false);\n  const [currentReplyId, setCurrentReplyId] = useState(\n    ChatMockData?.suggestedReplies?.[0]?.id || ''\n  );\n  const renderReplies = args.singleSuggestedReply\n    ? [ChatMockData.suggestedReplies[0]]\n    : ChatMockData.suggestedReplies;\n  return (\n    <SuggestedReplyPicker\n      replies={args.noSuggestedReplies ? [] : renderReplies}\n      onSelect={suggestedReply => {\n        if (!isReplyErrorState(suggestedReply) && !isReplyLoadingState(suggestedReply))\n          action(`Suggested reply picked ${suggestedReply.message}`)();\n      }}\n      collapsed={suggestedRepliesCollapsed}\n      onExpandCollapse={() => {\n        setSuggestedRepliesCollapsed(prev => !prev);\n      }}\n      currentReplyId={currentReplyId}\n      onReplyChange={setCurrentReplyId}\n      showNotification={args.showNotification}\n      onSend={() => action('Send suggested reply')}\n      disabled={args.disableButton}\n    />\n  );\n};\nSuggestedReplyPickerDemo.args = {\n  showNotification: false,\n  singleSuggestedReply: false,\n  noSuggestedReplies: false,\n  disableButton: false\n};\n\nSuggestedReplyPickerDemo.argTypes = {\n  showNotification: { type: 'boolean' },\n  singleSuggestedReply: { type: 'boolean' },\n  noSuggestedReplies: { type: 'boolean' },\n  disableButton: { type: 'boolean' }\n};\n\n/** *************************** SuggestedReplyPicker component - END ****************** */\n\n/** ******************************* ChatComposer component - START ************************ */\ninterface ChatComposerDemoProps {\n  maxAttachments?: number;\n  showSuggestReplyButton?: boolean;\n}\n\nexport const ChatComposerDemo: StoryFn<ChatComposerDemoProps> = (args: ChatComposerDemoProps) => (\n  <ChatComposer\n    maxAttachments={args.maxAttachments}\n    attachments={ChatMockData.defaultAttachments}\n    maxLength={256}\n    placeholder='Type here to send message'\n    onSend={() => {}}\n    onSuggestReplyClick={args.showSuggestReplyButton ? action('Suggest reply clicked') : undefined}\n  >\n    <MenuButton text='Phrases' menu={{ items: [] }} />\n    <MenuButton text='Page Push' menu={{ items: [] }} />\n  </ChatComposer>\n);\n\nChatComposerDemo.args = {\n  maxAttachments: 2,\n  showSuggestReplyButton: false\n};\n\nChatComposerDemo.argTypes = {\n  maxAttachments: { control: { type: 'number' } },\n  showSuggestReplyButton: { control: { type: 'boolean' } }\n};\n/** *********************************** ChatComposer component - END ********************** */\n\n/** *********************************** Standard Chat component - START ******************** */\ninterface StandardChatProps {\n  maxAttachments?: number;\n  chatWidth?: string;\n  chatHeight?: string;\n  selectedChannel?: string;\n  showChatBanner?: boolean;\n  disableChat?: boolean;\n  simulateConversation?: boolean;\n  message?: string;\n  placeholder?: string;\n  defaultMessage?: string;\n  maxLength?: number;\n  loading?: boolean;\n  typingIndicator?: boolean;\n  showAttachments?: boolean;\n  genAIErrorState?: string;\n}\n\nexport const StandardChat: StoryFn<StandardChatProps> = (args: StandardChatProps) => {\n  const ChatMockDataClone: any = useMemo(() => {\n    return JSON.parse(JSON.stringify(ChatMockData));\n  }, [ChatMockData]);\n\n  const Channels: {\n    label: string;\n    options: any;\n  } = {\n    label: 'Channel',\n    options: {\n      LiveChat: {\n        title: 'Live chat',\n        icon: 'chat'\n      },\n      Twitter: {\n        title: 'Twitter chat',\n        icon: 'twitter'\n      },\n      Facebook: {\n        title: 'Facebook messenger',\n        icon: 'facebook'\n      }\n    }\n  };\n\n  const {\n    chatMessages: mockChatMessagesJson,\n    defaultAttachments,\n    suggestedReplies\n  }: {\n    participants: any;\n    chatMessages: any[];\n    defaultAttachments: any[];\n    suggestedReplies: SuggestedReply[];\n  } = ChatMockDataClone;\n\n  const { create } = useModalManager();\n\n  const MyModal = () => {\n    const { dismiss } = useModalContext();\n    const { push } = useToaster();\n\n    return (\n      <Modal\n        heading='Associate with case'\n        actions={\n          <>\n            <Button\n              onClick={() => {\n                dismiss();\n                push({ content: 'Cancelled' });\n              }}\n            >\n              Cancel\n            </Button>\n            <Button\n              variant='primary'\n              onClick={() => {\n                dismiss();\n                push({ content: 'Successfully Submitted!!' });\n              }}\n            >\n              Submit\n            </Button>\n          </>\n        }\n        center\n      >\n        <Flex container={{ gap: 2, direction: 'column' }}>\n          <SummaryItem\n            primary={<Text variant='secondary'>Security policy</Text>}\n            secondary={<Text variant='secondary'>PNG - 6.1MB</Text>}\n            visual={<Icon name='document-doc' />}\n          />\n          <Select label='Select a service case' style={{ width: '15rem' }}>\n            <Option value=''>Select…</Option>\n            <Option value='Make payment' selected>\n              Make payment\n            </Option>\n            <Option value='Facilities'>Facilities</Option>\n          </Select>\n        </Flex>\n      </Modal>\n    );\n  };\n\n  const onAssociateWithCase = () => {\n    create(MyModal);\n  };\n\n  const actions: AttachmentItemProps['actions'] = [\n    {\n      text: 'Associate with case',\n      id: 'Associate with case',\n      onClick: () => {\n        action('Associate with case');\n        onAssociateWithCase();\n      }\n    },\n    {\n      text: 'Download',\n      id: 'Download',\n      onClick: () => {\n        action('Download');\n      }\n    }\n  ];\n\n  const mockChatMessages = useMemo(() => {\n    return [\n      ...mockChatMessagesJson.map(message => {\n        const { messagePrivacy, ...restMessageData } = message;\n        if (messagePrivacy) {\n          restMessageData.messageHeader = {\n            content: <span>{messagePrivacy}</span>,\n            meta: <Link href='/'>I-12345</Link>\n          };\n        }\n        if (restMessageData.attachments) {\n          restMessageData.attachments = restMessageData.attachments.map(\n            (item: AttachmentItemProps) => {\n              return {\n                ...item,\n                actions\n              };\n            }\n          );\n        }\n        return restMessageData;\n      })\n    ];\n  }, []);\n\n  const conversationRef = useRef<ChatBodyHandleValue>(null);\n  const timers = useRef<number[]>([]);\n\n  useEffect(() => {\n    return () => {\n      timers.current.forEach(clearTimeout);\n    };\n  }, []);\n\n  const [attachments, setAttachments] = useState<AttachmentItemProps[]>(defaultAttachments);\n  const [unreadMessageCount, setUnreadMessageCount] = useState(0);\n  const [chatMessages, setChatMessages] = useState<any[]>(\n    LiveChatConversation.map(message => {\n      if (message.type === 'message' && message.attachments) {\n        message.attachments = message.attachments.map((item: AttachmentItemProps) => {\n          return {\n            ...item,\n            actions\n          };\n        });\n      }\n      return message;\n    })\n  );\n  const [contextItems, setContextItems] = useState<FieldValueListItemProps[]>([]);\n  const [contextLoading, setContextLoading] = useState(false);\n  const [suggestedRepliesCollapsed, setSuggestedRepliesCollapsed] = useState<boolean>(false);\n  const [disableSuggestReply, setDisableSuggestReply] = useState(false);\n\n  const onDeleteAttachment = useCallback(\n    (name: string) => {\n      setAttachments(prevAttachments => prevAttachments.filter(item => item.name !== name));\n    },\n    [setAttachments]\n  );\n\n  useEffect(() => {\n    setAttachments(\n      defaultAttachments.map((item: any) => {\n        return {\n          ...item,\n          onDelete: onDeleteAttachment\n        };\n      })\n    );\n  }, [defaultAttachments]);\n\n  const prevState = usePrevious(chatMessages);\n\n  useEffect(() => {\n    if (\n      chatMessages &&\n      prevState &&\n      chatMessages.filter(({ senderType }) => senderType === 'customer').length >\n        prevState.filter(({ senderType }) => senderType === 'customer').length\n    )\n      setDisableSuggestReply(false);\n  }, [chatMessages]);\n\n  useEffect(() => {\n    setDisableSuggestReply(false);\n  }, [args.genAIErrorState]);\n\n  const appendMessage = (message: any) => {\n    const incrementUnreadMessageCount = conversationRef.current?.isScrolledToLatest();\n    setChatMessages(prevChatMessages => {\n      const newMockMessage: any = {\n        ...message\n      };\n      newMockMessage.id = `m-${message.id ? message.id : prevChatMessages.length}`;\n      if (\n        !incrementUnreadMessageCount &&\n        prevChatMessages.filter(({ id }) => id === NewMessageSeparatorId).length === 0\n      ) {\n        return [\n          ...prevChatMessages,\n          {\n            id: NewMessageSeparatorId,\n            type: 'system',\n            message: 'New messages',\n            variant: 'primary'\n          },\n          newMockMessage\n        ];\n      }\n      return [...prevChatMessages, newMockMessage];\n    });\n    if (!incrementUnreadMessageCount) {\n      setUnreadMessageCount(prevCount => prevCount + 1);\n    }\n  };\n\n  useEffect(() => {\n    if (args.simulateConversation) {\n      const timeOutId = setTimeout(() => {\n        if (mockChatMessages.length) {\n          appendMessage(mockChatMessages.shift());\n        }\n      }, 1500);\n      return () => {\n        clearTimeout(timeOutId);\n      };\n    }\n  }, [chatMessages, args.simulateConversation]);\n\n  const chatBanner: BannerProps = {\n    messages: ['This is a public interaction and any responses will be public and visible'],\n    variant: 'warning'\n  };\n\n  const bodyProps: ChatBodyProps = {\n    unreadMessageCount,\n    handle: conversationRef,\n    transcripts: [\n      { id: createUID(), messages: BotConversation },\n      { id: createUID(), messages: ClaimsAgentConversation }\n    ],\n    liveChat:\n      !args.simulateConversation && args.typingIndicator\n        ? [\n            ...chatMessages,\n            {\n              id: 'typingMessage',\n              type: 'typing',\n              avatarInfo: {\n                name: 'Ginger Ventura'\n              },\n              message: args.message,\n              senderId: 'gingerVentura',\n              senderType: 'customer'\n            }\n          ]\n        : chatMessages,\n    onScrollToButtonClick: () => {\n      const timeOutId: number = window.setTimeout(() => {\n        setChatMessages(prevChatMessages =>\n          prevChatMessages.filter(({ id }) => id !== NewMessageSeparatorId)\n        );\n        timers.current = timers.current.filter(id => id !== timeOutId);\n      }, 5000);\n      timers.current.push(timeOutId);\n      setUnreadMessageCount(0);\n    },\n    loadMore: action('Load more'),\n    offset: 5,\n    loading: args.loading\n  };\n\n  const chatComposerImperativeHandleRef = useRef<ChatComposerImperativeHandleProps>(null);\n\n  const [mountPopover, setMountPopover] = useState(false);\n  const specialKeysConfig = {\n    keys: ['//'],\n    onSpecialKey: (e: SyntheticEvent<HTMLTextAreaElement>, key: string) => {\n      action(`Event is  ${e}`)();\n      action(`Typed special key is ${key}`)();\n      if (chatComposerImperativeHandleRef.current) {\n        setMountPopover(!mountPopover);\n      }\n    }\n  };\n\n  const insertPhrasesMessage = (message: string) => {\n    if (chatComposerImperativeHandleRef.current) {\n      chatComposerImperativeHandleRef.current.appendToMessage(message, 'specialKey');\n      setMountPopover(false);\n    }\n  };\n\n  useOuterEvent(\n    'mousedown',\n    [chatComposerImperativeHandleRef?.current?.chatComposerRef?.current as Element],\n    () => {\n      setMountPopover(false);\n    }\n  );\n\n  const [search, setSearch] = useState('');\n  const [isOpen, setIsOpen] = useState(false);\n  const searchEleRef = useRef<HTMLInputElement>(null);\n  const [announcement, setAnnouncement] = useState('');\n\n  const searchRegex = useMemo(() => {\n    const escapedSearch = search.replace(/[.*+\\-?^${}()|[\\]\\\\]/g, '\\\\$&');\n    return new RegExp(escapedSearch);\n  }, [search]);\n\n  const itemsToRender = useMemo(() => {\n    return menuHelpers.mapTree(\n      search\n        ? menuHelpers.flatten(phrasesDisplayNames).filter(({ primary }: MenuItemProps) => {\n            return searchRegex.test(primary);\n          })\n        : phrasesDisplayNames,\n      item => {\n        return {\n          ...item\n        };\n      }\n    );\n  }, [search, phrasesDisplayNames, searchRegex]);\n\n  useEffect(() => {\n    if (isOpen) {\n      searchEleRef?.current?.focus();\n    }\n  }, [isOpen, searchEleRef.current]);\n\n  const menuID = createUID();\n  const menuListID = `${menuID}--list`;\n  const [buttonEl, setButtonEl] = useElement<HTMLButtonElement>(null);\n  const [popoverEl, setPopoverEl] = useElement<HTMLElement>(null);\n  const [currentReply, setCurrentReply] = useState(suggestedReplies?.[0]?.id || '');\n  const [replies, setReplies] = useState(suggestedReplies);\n\n  useOuterEvent('mousedown', [popoverEl, buttonEl], () => {\n    setIsOpen(false);\n    setSearch('');\n  });\n\n  useEscape(() => {\n    setIsOpen(false);\n  });\n\n  const composerChildren = (\n    <>\n      <Button\n        ref={setButtonEl}\n        onClick={() => setIsOpen(cur => !cur)}\n        variant='secondary'\n        disabled={args.disableChat}\n      >\n        <Flex container={{ alignItems: 'center', gap: 1 }}>\n          <Text>Phrases</Text>\n          <Icon name='arrow-micro-down' />\n        </Flex>\n      </Button>\n\n      <Popover show={isOpen} ref={setPopoverEl} target={buttonEl}>\n        <Menu\n          id={menuID}\n          listId={menuListID}\n          mode='action'\n          variant='flyout'\n          items={itemsToRender}\n          role='listbox'\n          onItemClick={id => {\n            insertPhrasesMessage(phrasesMessages.filter(message => message.id === id)[0].message);\n            setAnnouncement('Phrase inserted');\n            setIsOpen(false);\n            setSearch('');\n          }}\n          accent={search ? searchRegex : undefined}\n          focusControlEl={searchEleRef.current || undefined}\n          footer={\n            <SearchInput\n              ref={searchEleRef}\n              onSearchChange={setSearch}\n              value={search}\n              role='searchbox'\n              searchInputAriaLabel='Start typing to search.'\n            />\n          }\n        />\n      </Popover>\n    </>\n  );\n\n  const composerProps: ChatComposerProps = {\n    ref: chatComposerImperativeHandleRef,\n    maxAttachments: args.maxAttachments,\n    attachments: args.showAttachments ? attachments : [],\n    specialKeysConfig,\n    showEmoji: true,\n    disabled: args.disableChat,\n    disableSuggestReply,\n    onAddAttachment: () => {\n      setAttachments([\n        ...attachments,\n        {\n          id: `${attachments.length} statement.pdf`,\n          name: `${attachments.length} statement.pdf`,\n          onDelete: onDeleteAttachment\n        }\n      ]);\n    },\n    maxLength: args.maxLength,\n    placeholder: args.placeholder,\n    defaultMessage: args.defaultMessage,\n    onSend: (message: string) => {\n      action(`onAppendMessage: ${message}`)();\n      appendMessage({\n        senderType: 'agent',\n        direction: 'out',\n        avatarInfo: {\n          name: 'Edward Green'\n        },\n        type: 'message',\n        message,\n        timeStamp: '2:08'\n      });\n    },\n    onSuggestReplyClick: () => {\n      const newReplyId = 'genAI';\n      setDisableSuggestReply(true);\n      setSuggestedRepliesCollapsed(false);\n      setCurrentReply(newReplyId);\n      setReplies(prev => {\n        return [\n          {\n            id: newReplyId,\n            loading: true,\n            type: 'genAIReply'\n          },\n          ...prev.filter(reply => reply.type !== 'genAIReply')\n        ];\n      });\n      setTimeout(() => {\n        if (args.genAIErrorState === 'No suggestions') {\n          setReplies(prev => {\n            return [\n              {\n                id: newReplyId,\n                message: 'No suggestions',\n                errorType: 'noSuggestions',\n                type: 'genAIReply'\n              },\n              ...prev.filter(reply => reply.type !== 'genAIReply')\n            ];\n          });\n        } else if (args.genAIErrorState === 'Error') {\n          setReplies(prev => {\n            return [\n              {\n                id: newReplyId,\n                message: 'Failed to retrieve the data',\n                errorType: 'error',\n                type: 'genAIReply'\n              },\n              ...prev.filter(reply => reply.type !== 'genAIReply')\n            ];\n          });\n          setDisableSuggestReply(false);\n        } else {\n          setReplies(prev => {\n            return [\n              {\n                id: newReplyId,\n                message: 'Happy to help. Is there anything else I can help with?',\n                confidence: 75,\n                type: 'genAIReply'\n              },\n              ...prev.filter(reply => reply.type !== 'genAIReply')\n            ];\n          });\n        }\n      }, 1000);\n    },\n    children: composerChildren\n  };\n\n  const suggestedReplyPickerProps: SuggestedReplyPickerProps = {\n    replies,\n    onSelect: (suggestedReply: SuggestedReply) => {\n      if (!isReplyErrorState(suggestedReply) && !isReplyLoadingState(suggestedReply))\n        chatComposerImperativeHandleRef.current?.appendToMessage(suggestedReply.message, 'cursor');\n    },\n    collapsed: suggestedRepliesCollapsed,\n    onExpandCollapse: () => {\n      setSuggestedRepliesCollapsed(prev => !prev);\n    },\n    showNotification: true,\n    currentReplyId: currentReply,\n    onReplyChange: id => {\n      setCurrentReply(id);\n    },\n    onSend: (message: string) => {\n      action(`onAppendMessage: ${message}`)();\n      appendMessage({\n        senderType: 'agent',\n        direction: 'out',\n        avatarInfo: {\n          name: 'Edward Green'\n        },\n        type: 'message',\n        message,\n        timeStamp: '2:08'\n      });\n    }\n  };\n\n  const emojiCtx = useMemo(\n    () =>\n      ({\n        set: 'google',\n        spriteSrcResolver: () =>\n          'https://unpkg.com/emoji-datasource-google@5.0.1/img/google/sheets-256/64.png'\n      } as const),\n    []\n  );\n\n  return (\n    <EmojiContext.Provider value={emojiCtx}>\n      <Flex\n        container={{\n          justify: 'center'\n        }}\n        style={{\n          height: args.chatHeight || 'calc(100vh)',\n          width: args.chatWidth || '30rem',\n          margin: 'auto'\n        }}\n      >\n        <VisuallyHiddenText aria-live='assertive'>{announcement}</VisuallyHiddenText>\n        <Chat\n          header={{\n            title: Channels.options[args.selectedChannel || 'LiveChat'].title,\n            icon: Channels.options[args.selectedChannel || 'LiveChat'].icon,\n            customer: 'Ginger Ventura',\n            authenticated: true,\n            sentiment: { variant: 'positive' },\n            context: {\n              items: contextItems,\n              onClick: () => {\n                setContextLoading(true);\n                setTimeout(() => {\n                  setContextItems(contextItemsMock);\n                  setContextLoading(false);\n                }, 1000);\n              },\n              loading: contextLoading\n            },\n            actions: [\n              { id: 'action-1', primary: 'Transfer' },\n              { id: 'action-2', primary: 'End chat' }\n            ]\n          }}\n          banner={args.showChatBanner ? chatBanner : undefined}\n          body={bodyProps}\n          suggestedReplyPicker={suggestedReplyPickerProps}\n          composer={composerProps}\n        />\n      </Flex>\n    </EmojiContext.Provider>\n  );\n};\n\nStandardChat.args = {\n  maxAttachments: 2,\n  selectedChannel: 'LiveChat',\n  showChatBanner: true,\n  disableChat: false,\n  simulateConversation: false,\n  typingIndicator: false,\n  message: '',\n  placeholder: 'Enter message',\n  defaultMessage:\n    'Greetings! Hope you are having a great time, Please reach out to us for any help, Thanks!',\n  maxLength: 280,\n  loading: false,\n  showAttachments: true,\n  genAIErrorState: 'No error'\n};\n\nStandardChat.argTypes = {\n  maxAttachments: { control: { type: 'number' } },\n  showAttachments: { control: { type: 'boolean' } },\n  selectedChannel: { options: ['LiveChat', 'Twitter', 'Facebook'], control: { type: 'select' } },\n  showChatBanner: { control: { type: 'boolean' } },\n  disableChat: { control: { type: 'boolean' } },\n  simulateConversation: { control: { type: 'boolean' } },\n  typingIndicator: { control: { type: 'boolean' } },\n  message: { control: { type: 'text' } },\n  placeholder: { control: { type: 'text' } },\n  defaultMessage: { control: { type: 'text' } },\n  maxLength: { control: { type: 'number' } },\n  loading: { control: { type: 'boolean' } },\n  genAIErrorState: {\n    options: ['No error', 'No suggestions', 'Error'],\n    control: { type: 'select' }\n  }\n};\n\nStandardChat.parameters = {\n  layout: 'fullscreen'\n};\n\n/** *************************** Standard Chat component - END ************************ */\n"]}

package/jsx/work/ArticleList/ArticleBuddy.stories.d.ts

@@ -6,6 +6,7 @@ interface ArticleBuddyDemoProps {
     showReferences: boolean;
     showActions: boolean;
     showError: boolean;
+    showFeedback: boolean;
 }
 export declare const ArticleBuddyDemo: StoryFn<ArticleBuddyDemoProps>;
 //# sourceMappingURL=ArticleBuddy.stories.d.ts.map

package/jsx/work/ArticleList/ArticleBuddy.stories.d.ts.map

@@ -1 +1 @@
-{"version":3,"file":"ArticleBuddy.stories.d.ts","sourceRoot":"","sources":["../../../src/work/ArticleList/ArticleBuddy.stories.tsx"],"names":[],"mappings":"AAAA,OAAO,KAAK,EAAQ,OAAO,EAAE,MAAM,kBAAkB,CAAC;;AAWtD,wBAGU;AAEV,UAAU,qBAAqB;IAC7B,cAAc,EAAE,OAAO,CAAC;IACxB,cAAc,EAAE,OAAO,CAAC;IACxB,WAAW,EAAE,OAAO,CAAC;IACrB,SAAS,EAAE,OAAO,CAAC;CACpB;AAOD,eAAO,MAAM,gBAAgB,EAAE,OAAO,CAAC,qBAAqB,CAgE3D,CAAC"}
+{"version":3,"file":"ArticleBuddy.stories.d.ts","sourceRoot":"","sources":["../../../src/work/ArticleList/ArticleBuddy.stories.tsx"],"names":[],"mappings":"AAAA,OAAO,KAAK,EAAQ,OAAO,EAAE,MAAM,kBAAkB,CAAC;;AAYtD,wBAGU;AAEV,UAAU,qBAAqB;IAC7B,cAAc,EAAE,OAAO,CAAC;IACxB,cAAc,EAAE,OAAO,CAAC;IACxB,WAAW,EAAE,OAAO,CAAC;IACrB,SAAS,EAAE,OAAO,CAAC;IACnB,YAAY,EAAE,OAAO,CAAC;CACvB;AAOD,eAAO,MAAM,gBAAgB,EAAE,OAAO,CAAC,qBAAqB,CAkF3D,CAAC"}

package/jsx/work/ArticleList/ArticleBuddy.stories.jsx

@@ -1,5 +1,6 @@
 import { useState } from 'react';
-import { HTML } from '@pega/cosmos-react-core';
+import { action } from '@storybook/addon-actions';
+import { HTML, Card } from '@pega/cosmos-react-core';
 import { ArticleBuddy } from '@pega/cosmos-react-work';
 import { ArticleBuddyMockData } from './ArticleList.mocks';
 export default {
@@ -8,6 +9,7 @@ export default {
 };
 export const ArticleBuddyDemo = (args) => {
     const [searchVal, setSearchVal] = useState('');
+    const [commentVal, setCommentVal] = useState('');
     const [loading, setLoading] = useState(false);
     const [searchResult, setSearchResult] = useState();
     const updateBuddyArticles = (mockBuddyArticle) => {
@@ -43,20 +45,36 @@ export const ArticleBuddyDemo = (args) => {
         value: searchVal,
         onChange: (e) => setSearchVal(e.target.value)
     };
-    return (<ArticleBuddy query={queryParams} onSubmit={getResults} onClear={() => {
+    const commentParams = {
+        placeholder: 'How can I improve...',
+        value: commentVal,
+        onChange: (e) => setCommentVal(e.target.value)
+    };
+    const feedbackProps = {
+        comment: commentParams,
+        onSubmit: (response) => {
+            action('onClick')(`actions ${response.reaction} ${response.comment}`);
+            setCommentVal('');
+        }
+    };
+    return (<Card>
+      <ArticleBuddy query={queryParams} onSubmit={getResults} onClear={() => {
             setSearchVal('');
-        }} title={searchResult?.title} actions={args.showActions ? searchResult?.actions : []} content={!args.showError && searchResult?.content ? (<HTML content={ArticleBuddyMockData.content}/>) : undefined} disclaimer={args.showDisclaimer ? ArticleBuddyMockData.disclaimer : undefined} references={args.showReferences ? searchResult?.references : undefined} loading={loading} error={args.showError}/>);
+        }} title={searchResult?.title} actions={args.showActions ? searchResult?.actions : []} content={!args.showError && searchResult?.content ? (<HTML content={ArticleBuddyMockData.content}/>) : undefined} disclaimer={args.showDisclaimer ? ArticleBuddyMockData.disclaimer : undefined} references={args.showReferences ? searchResult?.references : undefined} feedback={args.showFeedback ? feedbackProps : undefined} loading={loading} error={args.showError}/>
+    </Card>);
 };
 ArticleBuddyDemo.args = {
     showDisclaimer: true,
     showActions: true,
     showReferences: true,
-    showError: false
+    showError: false,
+    showFeedback: true
 };
 ArticleBuddyDemo.argTypes = {
     showDisclaimer: { control: { type: 'boolean' } },
     showActions: { control: { type: 'boolean' } },
     showReferences: { control: { type: 'boolean' } },
-    showError: { control: { type: 'boolean' } }
+    showError: { control: { type: 'boolean' } },
+    showFeedback: { control: { type: 'boolean' } }
 };
 //# sourceMappingURL=ArticleBuddy.stories.jsx.map