@pega/cosmos-react-demos 3.0.0-dev.9.0 → 3.0.0-rc.2

package/jsx/cs/CallControlPanel/CallControlPanel.stories.jsx

@@ -1,8 +1,9 @@
 import { action } from '@storybook/addon-actions';
-import { useRef, useState } from 'react';
-import { createUID } from '@pega/cosmos-react-core';
-import { CallControlPanel, CalleePicker } from '@pega/cosmos-react-cs';
-import { contactsList, transferReasons, userStatusOptions } from './CallControlPanel.mocks';
+import { useEffect, useRef, useState } from 'react';
+import { lighten, readableColor } from 'polished';
+import { createUID, tryCatch, useTheme } from '@pega/cosmos-react-core';
+import { CallControlPanel, ExternalCTI } from '@pega/cosmos-react-cs';
+import { contactsList, createExternalIframeContent, interactionOptions, transferReasons, userStatusOptions } from './CallControlPanel.mocks';
 export default {
     title: 'Customer Service/CallControlPanel',
     component: CallControlPanel,
@@ -20,131 +21,198 @@ export const CallControlPanelDemo = (args) => {
     const inStatusSince = useRef(Date.now());
     const [calls, setCalls] = useState([]);
     const [contacts, setContacts] = useState(contactsList);
-    const [error, setError] = useState();
     const callsList = useRef(calls);
     callsList.current = calls;
-    const onPauseToggle = (id) => {
-        const activeCallIndex = callsList.current.findIndex((call) => call.id === id);
-        const activeCall = callsList.current[activeCallIndex];
-        callsList.current.splice(activeCallIndex, 1, {
-            ...activeCall,
-            onHoldSince: activeCall.onHoldSince === undefined ? Date.now() : undefined
-        });
-        setCalls([...callsList.current]);
-    };
+    const [showInteractionTransfer, setShowInteractionTransfer] = useState(false);
     const onMuteToggle = (id) => {
-        const activeCallIndex = callsList.current.findIndex((call) => call.id === id);
-        const activeCall = callsList.current[activeCallIndex];
-        callsList.current.splice(activeCallIndex, 1, {
-            ...activeCall,
-            muted: !activeCall.muted
+        const thisCallIndex = callsList.current.findIndex(call => call.id === id);
+        if (thisCallIndex < 0)
+            return;
+        const thisCall = callsList.current[thisCallIndex];
+        callsList.current.splice(thisCallIndex, 1, {
+            ...thisCall,
+            muted: !thisCall.muted
         });
         setCalls([...callsList.current]);
     };
     const onMergeCall = (id) => {
-        const activeCall = callsList.current.find((call) => call.id === id);
-        if (!activeCall)
+        const thisCall = callsList.current.find(call => call.id === id);
+        const activeCallIndex = callsList.current.findIndex(call => !call.onHoldSince);
+        const currentCall = callsList.current[activeCallIndex];
+        if (!thisCall || !activeCallIndex)
             return;
-        callsList.current.splice(0, 1, {
-            ...callsList.current[0],
-            participants: [...callsList.current[0].participants, ...activeCall.participants],
+        callsList.current.splice(activeCallIndex, 1, {
+            ...currentCall,
+            participants: [...currentCall.participants, ...thisCall.participants],
             onHoldSince: undefined
         });
-        setCalls([...callsList.current.filter(callId => callId.id !== id)]);
+        setCalls([...callsList.current.filter(call => call.id !== id)]);
+    };
+    const onHandOffCall = (id) => {
+        setCalls([
+            ...callsList.current.filter(call => call.id !== id && call.onHoldSince)
+        ]);
+    };
+    const onPauseToggle = (id) => {
+        const thisCall = callsList.current.find(call => call.id === id);
+        if (!thisCall)
+            return;
+        const wasPaused = !!thisCall.onHoldSince;
+        callsList.current = callsList.current.map(call => {
+            if (thisCall.id === call.id)
+                return {
+                    ...call,
+                    onHoldSince: wasPaused ? undefined : Date.now(),
+                    onMergeCall: wasPaused ? onMergeCall : undefined,
+                    onHandOffCall: wasPaused ? onHandOffCall : undefined
+                };
+            return {
+                ...call,
+                onPauseToggle: wasPaused ? undefined : onPauseToggle,
+                onMergeCall: wasPaused ? onMergeCall : undefined,
+                onHandOffCall: wasPaused ? onHandOffCall : undefined
+            };
+        });
+        setCalls([...callsList.current]);
     };
     const onEndCall = (id) => {
-        const newList = callsList.current.filter(item => item.id !== id);
-        setCalls(newList);
+        setCalls(callsList.current.filter(item => item.id !== id));
+        setCurrentStatus('available');
     };
-    const onConsultAction = (id, phoneNumber) => {
-        const caller = contactsList.find(person => person.phoneNumber === phoneNumber);
-        const consultCall = {
+    const onHangUp = (callId, participantId) => {
+        const currentCallIndex = callsList.current.findIndex(call => call.id === callId);
+        if (currentCallIndex < 0)
+            return;
+        const currentCall = callsList.current[currentCallIndex];
+        callsList.current.splice(currentCallIndex, 1, {
+            ...currentCall,
+            participants: [
+                ...currentCall.participants.filter(participant => participant.id !== participantId)
+            ]
+        });
+        setCalls([...callsList.current]);
+    };
+    const onConferenceAction = (id, data) => {
+        const caller = contactsList.find(person => person.phoneNumber === data.phoneNumber);
+        const conferenceCall = {
             id: createUID(),
             startedAt: Date.now(),
             onMergeCall,
             transferOptions: transferReasons,
+            interactionOptions,
             muted: false,
             onMuteToggle,
             onPauseToggle,
+            onHandOffCall,
+            onEndCall,
             participants: [
                 {
                     name: caller?.primary || '',
                     info: caller?.secondary || '',
                     id: caller?.primary || '',
-                    onEndCall: (callId, participantId) => {
-                        const callIndex = callsList.current.findIndex(call => call.id === consultCall.id);
-                        if (callIndex !== -1)
-                            onEndCall(callId);
-                        else {
-                            const activeCallIndex = callsList.current.findIndex(call => call.id === callId);
-                            const activeCall = callsList.current[activeCallIndex];
-                            callsList.current.splice(activeCallIndex, 1, {
-                                ...activeCall,
-                                participants: [
-                                    ...activeCall.participants.filter(participant => participant.id === participantId)
-                                ]
-                            });
-                            setCalls([...callsList.current]);
-                        }
-                    }
+                    onHangUp
                 }
             ]
         };
-        const updatedCalls = callsList.current.map((call) => {
-            return { ...call, onHoldSince: Date.now() };
+        const currentCall = callsList.current[0];
+        callsList.current.splice(0, 1, {
+            ...callsList.current[0],
+            participants: [...currentCall.participants, ...conferenceCall.participants],
+            onHoldSince: undefined
         });
-        updatedCalls.push(consultCall);
-        setCalls(updatedCalls);
+        setCalls([...callsList.current.filter(call => call.id !== conferenceCall.id)]);
     };
-    const onConferenceAction = (id, phoneNumber) => {
-        const caller = contactsList.find(person => person.phoneNumber === phoneNumber);
-        const conferenceCall = {
+    const onConsultAction = (id, data) => {
+        const caller = contactsList.find(person => person.phoneNumber === data.phoneNumber);
+        const consultCall = {
             id: createUID(),
             startedAt: Date.now(),
-            onMergeCall,
             transferOptions: transferReasons,
             muted: false,
             onMuteToggle,
             onPauseToggle,
+            onMergeCall,
+            onHandOffCall,
+            onDTMFPress: action('onDTMFPress'),
+            onTransferAction: (callId, transferData) => {
+                action('onTransferAction')(callId, transferData);
+                if (transferData.interaction)
+                    setShowInteractionTransfer(true);
+                onEndCall(id);
+            },
+            onConsultAction,
+            onConferenceAction,
+            onEndCall,
             participants: [
                 {
                     name: caller?.primary || '',
                     info: caller?.secondary || '',
                     id: caller?.primary || '',
-                    onEndCall: (callId, participantId) => {
-                        const callIndex = callsList.current.findIndex(call => call.id === conferenceCall.id);
-                        if (callIndex !== -1)
-                            onEndCall(callId);
-                        else {
-                            const activeCallIndex = callsList.current.findIndex(call => call.id === callId);
-                            const activeCall = callsList.current[activeCallIndex];
-                            callsList.current.splice(activeCallIndex, 1, {
-                                ...activeCall,
-                                participants: [
-                                    ...activeCall.participants.filter(participant => participant.id === participantId)
-                                ]
-                            });
-                            setCalls([...callsList.current]);
-                        }
-                    }
+                    onHangUp
                 }
             ]
         };
-        callsList.current.splice(0, 1, {
-            ...callsList.current[0],
-            participants: [...callsList.current[0].participants, ...conferenceCall.participants],
-            onHoldSince: undefined
+        const updatedCalls = callsList.current.map(call => {
+            return { ...call, onHoldSince: Date.now(), onMergeCall, onPauseToggle: undefined };
         });
-        setCalls([...callsList.current.filter(callId => callId.id !== conferenceCall.id)]);
+        updatedCalls.push(consultCall);
+        setCalls(updatedCalls);
     };
-    return (<CallControlPanel heading={args.heading} statusOptions={userStatusOptions} status={currentStatus} inStatusSince={inStatusSince.current} onStatusChange={value => {
-            if (value === 'reconnecting') {
-                setError('You cannot set this status');
-                return;
-            }
+    useEffect(() => {
+        const timeoutId = setTimeout(() => {
+            const caller = contactsList[0];
+            const consultCall = {
+                id: createUID(),
+                startedAt: Date.now(),
+                transferOptions: transferReasons,
+                muted: false,
+                onMuteToggle,
+                onPauseToggle,
+                onMergeCall,
+                onHandOffCall,
+                onDTMFPress: action('onDTMFPress'),
+                onTransferAction: (callId, transferData) => {
+                    action('onTransferAction')(callId, transferData);
+                    if (transferData.interaction)
+                        setShowInteractionTransfer(true);
+                    onEndCall(callId);
+                },
+                onConsultAction,
+                onConferenceAction,
+                onEndCall,
+                participants: [
+                    {
+                        name: caller?.primary || '',
+                        info: caller?.secondary || '',
+                        id: caller?.primary || '',
+                        onHangUp
+                    }
+                ]
+            };
+            const incomingCall = {
+                id: createUID(),
+                onAcceptCall: () => {
+                    setCalls([consultCall]);
+                },
+                participant: {
+                    name: contactsList[0].primary,
+                    info: contactsList[0].secondary,
+                    id: contactsList[0].primary
+                }
+            };
+            setCalls([incomingCall, ...callsList.current]);
+        }, 4000);
+        return () => clearTimeout(timeoutId);
+    }, []);
+    return (<CallControlPanel visible={args.visible ?? true} heading={args.heading} statusOptions={userStatusOptions} status={currentStatus} inStatusSince={inStatusSince.current} onStatusChange={value => {
             setCurrentStatus(value);
-            args.onStatusChange?.(userStatusOptions.find(s => s.id === value));
-        }} message={error} calls={calls} draggable={args.isDraggable} onAddCall={(phoneNumber) => {
+            args.onStatusChange?.(userStatusOptions.find(s => s.id === value) ?? userStatusOptions[0]);
+        }} interactionTransfer={showInteractionTransfer
+            ? {
+                onCancel: () => setShowInteractionTransfer(false),
+                onComplete: () => setShowInteractionTransfer(false)
+            }
+            : undefined} calls={calls} draggable={args.isDraggable} onAddCall={(phoneNumber) => {
             const call = {
                 id: createUID(),
                 startedAt: Date.now(),
@@ -152,20 +220,25 @@ export const CallControlPanelDemo = (args) => {
                 onConsultAction,
                 onConferenceAction,
                 transferOptions: transferReasons,
+                interactionOptions,
                 onTransferAction: (id, data) => {
                     action('onTransferAction')(id, data);
+                    if (data.interaction)
+                        setShowInteractionTransfer(true);
                     onEndCall(id);
                 },
                 muted: false,
                 onMuteToggle,
                 onPauseToggle,
+                onMergeCall,
                 onDTMFPress: action('onDTMFPress'),
+                onEndCall: () => onEndCall(call.id),
                 participants: [
                     {
                         id: contactsList.find(person => person.phoneNumber === phoneNumber)?.primary || '',
                         name: contactsList.find(person => person.phoneNumber === phoneNumber)?.primary ||
                             'Unknown',
-                        onEndCall: () => onEndCall(call.id)
+                        onHangUp
                     }
                 ]
             };
@@ -177,12 +250,57 @@ export const CallControlPanelDemo = (args) => {
             setContacts([...contacts]);
         }}/>);
 };
-export const NewCallDemo = () => {
-    const [items, setItems] = useState(contactsList);
-    return (<CalleePicker heading='New call' contactsList={contactsList} onFavoriteToggle={(phoneNumber, favorite) => {
-            const element = items.find(item => item.phoneNumber === phoneNumber);
-            element.favorite = !favorite;
-            setItems([...items]);
-        }} onCall={phoneNumber => action('onCall')(phoneNumber)}/>);
+export const ExternalCTIDemo = (args) => {
+    const containerRef = useRef(null);
+    const { base, components } = useTheme();
+    const styling = args.applyAppStyling
+        ? {
+            '--app-bg-color': base.palette['app-background'],
+            '--header-border-color': base.palette['secondary-background'],
+            '--text-color': base.palette['foreground-color'],
+            '--msg-me-bg-color': base.palette.interactive,
+            '--msg-me-text-color': tryCatch(() => readableColor(base.palette.interactive)),
+            '--msg-you-bg-color': base.palette['primary-background'],
+            '--msg-you-text-color': tryCatch(() => readableColor(base.palette['primary-background'])),
+            '--msg-border-radius': '16px',
+            '--button-text-color': tryCatch(() => readableColor(components.button.color)),
+            '--button-bg-color': components.button.color,
+            '--button-border-color': 'transparent',
+            '--button-border-radius': `calc(${components.button['border-radius']} * ${base['border-radius']})`,
+            '--button-hover-bg-color': tryCatch(() => lighten(0.1, components.button.color)),
+            '--button-height': components.input.height,
+            '--input-height': components.input.height,
+            '--input-background-color': components.input['background-color'],
+            '--input-text-color': base.palette['foreground-color'],
+            '--input-border-radius': `calc(0.5 * ${base['border-radius']})`,
+            '--input-focus-border-color': 'transparent',
+            '--input-focus-box-shadow': components.button['focus-shadow'],
+            '--footer-bg-color': base.palette['app-background']
+        }
+        : undefined;
+    useEffect(() => {
+        if (containerRef.current) {
+            containerRef.current.innerHTML = `
+        <iframe id='external-cti' srcdoc='${createExternalIframeContent(styling)}' width='100%' height='500px'></iframe>
+      `;
+        }
+    }, [containerRef.current, styling]);
+    return (<ExternalCTI heading={args.heading} draggable={args.isDraggable} visible={args.visible} ref={containerRef} attachInteractionProps={{
+            onAddInteraction: () => { },
+            onCancel: () => null,
+            reasonOptions: transferReasons,
+            interactionOptions,
+            heading: 'Attach interaction to call'
+        }}/>);
+};
+ExternalCTIDemo.args = {
+    heading: 'External CTI',
+    isDraggable: true,
+    applyAppStyling: false
+};
+ExternalCTIDemo.argTypes = {
+    heading: { control: { type: 'text' } },
+    isDraggable: { control: { type: 'boolean' } },
+    applyAppStyling: { control: { type: 'boolean' } }
 };
 //# sourceMappingURL=CallControlPanel.stories.jsx.map

package/jsx/cs/CallControlPanel/CallControlPanel.stories.jsx.map

@@ -1 +1 @@
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{ action } from '@storybook/addon-actions';\nimport { useRef, useState } from 'react';\nimport { Meta, Story } from '@storybook/react';\n\nimport { createUID } from '@pega/cosmos-react-core';\nimport {\n  CallControlPanel,\n  CalleePicker,\n  CallProps,\n  UserAvailabilityStatusOption\n} from '@pega/cosmos-react-cs';\n\nimport { contactsList, transferReasons, userStatusOptions } from './CallControlPanel.mocks';\n\nexport default {\n  title: 'Customer Service/CallControlPanel',\n  component: CallControlPanel,\n  args: {\n    heading: 'Agent',\n    isDraggable: true\n  },\n  argTypes: {\n    heading: { control: { type: 'text' } },\n    isDraggable: { control: { type: 'boolean' } }\n  }\n} as Meta;\n\ninterface CallControlPanelStoryProps {\n  heading: string;\n  isDraggable?: boolean;\n  status?: UserAvailabilityStatusOption['id'];\n  onStatusChange?: (newStatus: UserAvailabilityStatusOption) => void;\n}\n\nexport const CallControlPanelDemo: Story<CallControlPanelStoryProps> = (\n  args: CallControlPanelStoryProps\n) => {\n  const [currentStatus, setCurrentStatus] = useState<UserAvailabilityStatusOption['id']>(\n    args.status || 'available'\n  );\n  const inStatusSince = useRef(Date.now());\n  const [calls, setCalls] = useState<CallProps[]>([]);\n  const [contacts, setContacts] = useState(contactsList);\n  const [error, setError] = useState<string>();\n  const callsList = useRef(calls);\n  callsList.current = calls;\n\n  const onPauseToggle = (id: string) => {\n    const activeCallIndex = callsList.current.findIndex((call: CallProps) => call.id === id);\n    const activeCall = callsList.current[activeCallIndex];\n    callsList.current.splice(activeCallIndex, 1, {\n      ...activeCall,\n      onHoldSince: activeCall.onHoldSince === undefined ? Date.now() : undefined\n    });\n    setCalls([...callsList.current]);\n  };\n\n  const onMuteToggle = (id: string) => {\n    const activeCallIndex = callsList.current.findIndex((call: CallProps) => call.id === id);\n    const activeCall = callsList.current[activeCallIndex];\n    callsList.current.splice(activeCallIndex, 1, {\n      ...activeCall,\n      muted: !activeCall.muted\n    });\n    setCalls([...callsList.current]);\n  };\n\n  const onMergeCall = (id: string) => {\n    const activeCall = callsList.current.find((call: CallProps) => call.id === id);\n    if (!activeCall) return;\n    callsList.current.splice(0, 1, {\n      ...callsList.current[0],\n      participants: [...callsList.current[0].participants, ...activeCall.participants],\n      onHoldSince: undefined\n    });\n    setCalls([...callsList.current.filter(callId => callId.id !== id)]);\n  };\n\n  const onEndCall = (id: CallProps['id']) => {\n    const newList = callsList.current.filter(item => item.id !== id);\n    setCalls(newList);\n  };\n\n  const onConsultAction = (id: string, phoneNumber: string) => {\n    const caller = contactsList.find(person => person.phoneNumber === phoneNumber);\n    const consultCall: CallProps = {\n      id: createUID(),\n      startedAt: Date.now(),\n      onMergeCall,\n      transferOptions: transferReasons,\n      muted: false,\n      onMuteToggle,\n      onPauseToggle,\n      participants: [\n        {\n          name: caller?.primary || '',\n          info: caller?.secondary || '',\n          id: caller?.primary || '',\n          onEndCall: (callId, participantId) => {\n            // find consult call\n            const callIndex = callsList.current.findIndex(call => call.id === consultCall.id);\n            // end consult call if still exists\n            if (callIndex !== -1) onEndCall(callId);\n            else {\n              const activeCallIndex = callsList.current.findIndex(call => call.id === callId);\n              const activeCall = callsList.current[activeCallIndex];\n              callsList.current.splice(activeCallIndex, 1, {\n                ...activeCall,\n                participants: [\n                  ...activeCall.participants.filter(participant => participant.id === participantId)\n                ]\n              });\n              setCalls([...callsList.current]);\n            }\n          }\n        }\n      ]\n    };\n    const updatedCalls: CallProps[] = callsList.current.map((call: CallProps) => {\n      return { ...call, onHoldSince: Date.now() };\n    });\n    updatedCalls.push(consultCall);\n    setCalls(updatedCalls);\n  };\n\n  const onConferenceAction = (id: string, phoneNumber: string) => {\n    const caller = contactsList.find(person => person.phoneNumber === phoneNumber);\n    const conferenceCall: CallProps = {\n      id: createUID(),\n      startedAt: Date.now(),\n      onMergeCall,\n      transferOptions: transferReasons,\n      muted: false,\n      onMuteToggle,\n      onPauseToggle,\n      participants: [\n        {\n          name: caller?.primary || '',\n          info: caller?.secondary || '',\n          id: caller?.primary || '',\n          onEndCall: (callId, participantId) => {\n            // find conference call\n            const callIndex = callsList.current.findIndex(call => call.id === conferenceCall.id);\n            // end conference call if still exists\n            if (callIndex !== -1) onEndCall(callId);\n            else {\n              const activeCallIndex = callsList.current.findIndex(call => call.id === callId);\n              const activeCall = callsList.current[activeCallIndex];\n              callsList.current.splice(activeCallIndex, 1, {\n                ...activeCall,\n                participants: [\n                  ...activeCall.participants.filter(participant => participant.id === participantId)\n                ]\n              });\n              setCalls([...callsList.current]);\n            }\n          }\n        }\n      ]\n    };\n\n    callsList.current.splice(0, 1, {\n      ...callsList.current[0],\n      participants: [...callsList.current[0].participants, ...conferenceCall.participants],\n      onHoldSince: undefined\n    });\n    setCalls([...callsList.current.filter(callId => callId.id !== conferenceCall.id)]);\n  };\n\n  return (\n    <CallControlPanel\n      heading={args.heading}\n      statusOptions={userStatusOptions as UserAvailabilityStatusOption[]}\n      status={currentStatus}\n      inStatusSince={inStatusSince.current}\n      onStatusChange={value => {\n        if (value === 'reconnecting') {\n          setError('You cannot set this status');\n          return;\n        }\n        setCurrentStatus(value);\n        args.onStatusChange?.(\n          userStatusOptions.find(s => s.id === value) as UserAvailabilityStatusOption\n        );\n      }}\n      message={error}\n      calls={calls}\n      draggable={args.isDraggable}\n      onAddCall={(phoneNumber: string) => {\n        const call: CallProps = {\n          id: createUID(),\n          startedAt: Date.now(),\n          slaConfig: [30, 50],\n          onConsultAction,\n          onConferenceAction,\n          transferOptions: transferReasons,\n          onTransferAction: (id, data) => {\n            action('onTransferAction')(id, data);\n            onEndCall(id);\n          },\n          muted: false,\n          onMuteToggle,\n          onPauseToggle,\n          onDTMFPress: action('onDTMFPress'),\n          participants: [\n            {\n              id: contactsList.find(person => person.phoneNumber === phoneNumber)?.primary || '',\n              name:\n                contactsList.find(person => person.phoneNumber === phoneNumber)?.primary ||\n                'Unknown',\n              onEndCall: () => onEndCall(call.id)\n            }\n          ]\n        };\n        setCalls([call]);\n        setCurrentStatus('not_available');\n      }}\n      contactsList={contacts}\n      onFavoriteToggle={(phoneNumber: string, favorite: boolean) => {\n        const element = contacts.find(item => item.phoneNumber === phoneNumber);\n        element!.favorite = !favorite;\n        setContacts([...contacts]);\n      }}\n    />\n  );\n};\n\nexport const NewCallDemo: Story = () => {\n  const [items, setItems] = useState(contactsList);\n  return (\n    <CalleePicker\n      heading='New call'\n      contactsList={contactsList}\n      onFavoriteToggle={(phoneNumber: string, favorite: boolean) => {\n        const element = items.find(item => item.phoneNumber === phoneNumber);\n        element!.favorite = !favorite;\n        setItems([...items]);\n      }}\n      onCall={phoneNumber => action('onCall')(phoneNumber)}\n    />\n  );\n};\n"]}
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{ action } from '@storybook/addon-actions';\nimport { useEffect, useRef, useState } from 'react';\nimport { Meta, Story } from '@storybook/react';\nimport { lighten, readableColor } from 'polished';\n\nimport { createUID, tryCatch, useTheme } from '@pega/cosmos-react-core';\nimport {\n  CallControlPanel,\n  ExternalCTI,\n  CallProps,\n  IncomingCallProps,\n  CallParticipant,\n  TransferData,\n  UserAvailabilityStatusOption,\n  CallControlPanelProps\n} from '@pega/cosmos-react-cs';\n\nimport {\n  contactsList,\n  createExternalIframeContent,\n  ExternalStyles,\n  interactionOptions,\n  transferReasons,\n  userStatusOptions\n} from './CallControlPanel.mocks';\n\nexport default {\n  title: 'Customer Service/CallControlPanel',\n  component: CallControlPanel,\n  args: {\n    heading: 'Agent',\n    isDraggable: true\n  },\n  argTypes: {\n    heading: { control: { type: 'text' } },\n    isDraggable: { control: { type: 'boolean' } }\n  }\n} as Meta;\n\ninterface CallControlPanelStoryProps {\n  heading: string;\n  isDraggable?: boolean;\n  status?: UserAvailabilityStatusOption['id'];\n  onStatusChange?: (newStatus: UserAvailabilityStatusOption) => void;\n  visible?: CallControlPanelProps['visible'];\n}\n\nexport const CallControlPanelDemo: Story<CallControlPanelStoryProps> = (\n  args: CallControlPanelStoryProps\n) => {\n  const [currentStatus, setCurrentStatus] = useState<UserAvailabilityStatusOption['id']>(\n    args.status || 'available'\n  );\n  const inStatusSince = useRef(Date.now());\n  const [calls, setCalls] = useState<(CallProps | IncomingCallProps)[]>([]);\n\n  const [contacts, setContacts] = useState(contactsList);\n  const callsList = useRef(calls);\n  callsList.current = calls;\n\n  const [showInteractionTransfer, setShowInteractionTransfer] = useState(false);\n\n  const onMuteToggle = (id: CallProps['id']) => {\n    const thisCallIndex = callsList.current.findIndex(call => call.id === id);\n    if (thisCallIndex < 0) return;\n    const thisCall = callsList.current[thisCallIndex];\n    callsList.current.splice(thisCallIndex, 1, {\n      ...thisCall,\n      muted: !(thisCall as CallProps).muted\n    });\n    setCalls([...callsList.current]);\n  };\n\n  const onMergeCall = (id: CallProps['id']) => {\n    const thisCall = callsList.current.find(call => call.id === id) as CallProps;\n    const activeCallIndex = callsList.current.findIndex(call => !(call as CallProps).onHoldSince);\n    const currentCall = callsList.current[activeCallIndex] as CallProps;\n\n    if (!thisCall || !activeCallIndex) return;\n    callsList.current.splice(activeCallIndex, 1, {\n      ...currentCall,\n      participants: [...currentCall.participants, ...thisCall.participants],\n      onHoldSince: undefined\n    });\n    setCalls([...callsList.current.filter(call => call.id !== id)]);\n  };\n\n  const onHandOffCall = (id: CallProps['id']) => {\n    setCalls([\n      ...callsList.current.filter(call => call.id !== id && (call as CallProps).onHoldSince)\n    ]);\n  };\n\n  const onPauseToggle = (id: CallProps['id']) => {\n    const thisCall = callsList.current.find(call => call.id === id);\n    if (!thisCall) return;\n    const wasPaused = !!(thisCall as CallProps).onHoldSince;\n    callsList.current = callsList.current.map(call => {\n      if (thisCall.id === call.id)\n        return {\n          ...call,\n          onHoldSince: wasPaused ? undefined : Date.now(),\n          onMergeCall: wasPaused ? onMergeCall : undefined,\n          onHandOffCall: wasPaused ? onHandOffCall : undefined\n        };\n      return {\n        ...call,\n        onPauseToggle: wasPaused ? undefined : onPauseToggle,\n        onMergeCall: wasPaused ? onMergeCall : undefined,\n        onHandOffCall: wasPaused ? onHandOffCall : undefined\n      };\n    });\n    setCalls([...callsList.current]);\n  };\n\n  const onEndCall = (id: CallProps['id']) => {\n    setCalls(callsList.current.filter(item => item.id !== id));\n    setCurrentStatus('available');\n  };\n\n  const onHangUp = (callId: CallProps['id'], participantId: CallParticipant['id']) => {\n    const currentCallIndex = callsList.current.findIndex(call => call.id === callId);\n    if (currentCallIndex < 0) return;\n    const currentCall = callsList.current[currentCallIndex] as CallProps;\n    callsList.current.splice(currentCallIndex, 1, {\n      ...currentCall,\n      participants: [\n        ...currentCall.participants.filter(participant => participant.id !== participantId)\n      ]\n    });\n    setCalls([...callsList.current]);\n  };\n\n  const onConferenceAction = (id: CallProps['id'], data: TransferData) => {\n    const caller = contactsList.find(person => person.phoneNumber === data.phoneNumber);\n    const conferenceCall: CallProps = {\n      id: createUID(),\n      startedAt: Date.now(),\n      onMergeCall,\n      transferOptions: transferReasons,\n      interactionOptions,\n      muted: false,\n      onMuteToggle,\n      onPauseToggle,\n      onHandOffCall,\n      onEndCall,\n      participants: [\n        {\n          name: caller?.primary || '',\n          info: caller?.secondary || '',\n          id: caller?.primary || '',\n          onHangUp\n        }\n      ]\n    };\n\n    const currentCall = callsList.current[0] as CallProps;\n    callsList.current.splice(0, 1, {\n      ...callsList.current[0],\n      participants: [...currentCall.participants, ...conferenceCall.participants],\n      onHoldSince: undefined\n    });\n    setCalls([...callsList.current.filter(call => call.id !== conferenceCall.id)]);\n  };\n\n  const onConsultAction = (id: CallProps['id'], data: TransferData) => {\n    const caller = contactsList.find(person => person.phoneNumber === data.phoneNumber);\n    const consultCall: CallProps = {\n      id: createUID(),\n      startedAt: Date.now(),\n      transferOptions: transferReasons,\n      muted: false,\n      onMuteToggle,\n      onPauseToggle,\n      onMergeCall,\n      onHandOffCall,\n      onDTMFPress: action('onDTMFPress'),\n      onTransferAction: (callId, transferData) => {\n        action('onTransferAction')(callId, transferData);\n        if (transferData.interaction) setShowInteractionTransfer(true);\n        onEndCall(id);\n      },\n      onConsultAction,\n      onConferenceAction,\n      onEndCall,\n      participants: [\n        {\n          name: caller?.primary || '',\n          info: caller?.secondary || '',\n          id: caller?.primary || '',\n          onHangUp\n        }\n      ]\n    };\n\n    const updatedCalls: (CallProps | IncomingCallProps)[] = callsList.current.map(call => {\n      return { ...call, onHoldSince: Date.now(), onMergeCall, onPauseToggle: undefined };\n    });\n    updatedCalls.push(consultCall);\n    setCalls(updatedCalls);\n  };\n\n  useEffect(() => {\n    const timeoutId = setTimeout(() => {\n      const caller = contactsList[0];\n      const consultCall: CallProps = {\n        id: createUID(),\n        startedAt: Date.now(),\n        transferOptions: transferReasons,\n        muted: false,\n        onMuteToggle,\n        onPauseToggle,\n        onMergeCall,\n        onHandOffCall,\n        onDTMFPress: action('onDTMFPress'),\n        onTransferAction: (callId, transferData) => {\n          action('onTransferAction')(callId, transferData);\n          if (transferData.interaction) setShowInteractionTransfer(true);\n          onEndCall(callId);\n        },\n        onConsultAction,\n        onConferenceAction,\n        onEndCall,\n        participants: [\n          {\n            name: caller?.primary || '',\n            info: caller?.secondary || '',\n            id: caller?.primary || '',\n            onHangUp\n          }\n        ]\n      };\n\n      const incomingCall: IncomingCallProps = {\n        id: createUID(),\n        onAcceptCall: () => {\n          setCalls([consultCall]);\n        },\n        participant: {\n          name: contactsList[0].primary,\n          info: contactsList[0].secondary,\n          id: contactsList[0].primary\n        }\n      };\n      setCalls([incomingCall, ...callsList.current]);\n    }, 4000);\n    return () => clearTimeout(timeoutId);\n  }, []);\n\n  return (\n    <CallControlPanel\n      visible={args.visible ?? true}\n      heading={args.heading}\n      statusOptions={userStatusOptions}\n      status={currentStatus}\n      inStatusSince={inStatusSince.current}\n      onStatusChange={value => {\n        setCurrentStatus(value);\n        args.onStatusChange?.(userStatusOptions.find(s => s.id === value) ?? userStatusOptions[0]);\n      }}\n      interactionTransfer={\n        showInteractionTransfer\n          ? {\n              onCancel: () => setShowInteractionTransfer(false),\n              onComplete: () => setShowInteractionTransfer(false)\n            }\n          : undefined\n      }\n      calls={calls}\n      draggable={args.isDraggable}\n      onAddCall={(phoneNumber: string) => {\n        const call: CallProps = {\n          id: createUID(),\n          startedAt: Date.now(),\n          slaConfig: [30, 50],\n          onConsultAction,\n          onConferenceAction,\n          transferOptions: transferReasons,\n          interactionOptions,\n          onTransferAction: (id, data) => {\n            action('onTransferAction')(id, data);\n            if (data.interaction) setShowInteractionTransfer(true);\n            onEndCall(id);\n          },\n          muted: false,\n          onMuteToggle,\n          onPauseToggle,\n          onMergeCall,\n          onDTMFPress: action('onDTMFPress'),\n          onEndCall: () => onEndCall(call.id),\n          participants: [\n            {\n              id: contactsList.find(person => person.phoneNumber === phoneNumber)?.primary || '',\n              name:\n                contactsList.find(person => person.phoneNumber === phoneNumber)?.primary ||\n                'Unknown',\n              onHangUp\n            }\n          ]\n        };\n\n        setCalls([call]);\n        setCurrentStatus('not_available');\n      }}\n      contactsList={contacts}\n      onFavoriteToggle={(phoneNumber: string, favorite: boolean) => {\n        const element = contacts.find(item => item.phoneNumber === phoneNumber);\n        element!.favorite = !favorite;\n        setContacts([...contacts]);\n      }}\n    />\n  );\n};\n\nexport const ExternalCTIDemo: Story<CallControlPanelStoryProps & { applyAppStyling: boolean }> = (\n  args: CallControlPanelStoryProps & { applyAppStyling: boolean }\n) => {\n  const containerRef = useRef<HTMLDivElement>(null);\n\n  const { base, components } = useTheme();\n\n  const styling: ExternalStyles | undefined = args.applyAppStyling\n    ? {\n        '--app-bg-color': base.palette['app-background'],\n        '--header-border-color': base.palette['secondary-background'],\n        '--text-color': base.palette['foreground-color'],\n        '--msg-me-bg-color': base.palette.interactive,\n        '--msg-me-text-color': tryCatch(() => readableColor(base.palette.interactive)),\n        '--msg-you-bg-color': base.palette['primary-background'],\n        '--msg-you-text-color': tryCatch(() => readableColor(base.palette['primary-background'])),\n        '--msg-border-radius': '16px',\n        '--button-text-color': tryCatch(() => readableColor(components.button.color)),\n        '--button-bg-color': components.button.color,\n        '--button-border-color': 'transparent',\n        '--button-border-radius': `calc(${components.button['border-radius']} * ${base['border-radius']})`,\n        '--button-hover-bg-color': tryCatch(() => lighten(0.1, components.button.color)),\n        '--button-height': components.input.height,\n        '--input-height': components.input.height,\n        '--input-background-color': components.input['background-color'],\n        '--input-text-color': base.palette['foreground-color'],\n        '--input-border-radius': `calc(0.5 * ${base['border-radius']})`,\n        '--input-focus-border-color': 'transparent',\n        '--input-focus-box-shadow': components.button['focus-shadow'],\n        '--footer-bg-color': base.palette['app-background']\n      }\n    : undefined;\n\n  useEffect(() => {\n    if (containerRef.current) {\n      containerRef.current.innerHTML = `\n        <iframe id='external-cti' srcdoc='${createExternalIframeContent(\n          styling\n        )}' width='100%' height='500px'></iframe>\n      `;\n    }\n  }, [containerRef.current, styling]);\n\n  return (\n    <ExternalCTI\n      heading={args.heading}\n      draggable={args.isDraggable}\n      visible={args.visible}\n      ref={containerRef}\n      attachInteractionProps={{\n        onAddInteraction: () => {},\n        onCancel: () => null,\n        reasonOptions: transferReasons,\n        interactionOptions,\n        heading: 'Attach interaction to call'\n      }}\n    />\n  );\n};\n\nExternalCTIDemo.args = {\n  heading: 'External CTI',\n  isDraggable: true,\n  applyAppStyling: false\n};\n\nExternalCTIDemo.argTypes = {\n  heading: { control: { type: 'text' } },\n  isDraggable: { control: { type: 'boolean' } },\n  applyAppStyling: { control: { type: 'boolean' } }\n};\n"]}

package/jsx/cs/IntelligentGuidance/IntelligentGuidance.stories.jsx

@@ -8,7 +8,7 @@ import { TableDemo } from '../../core/Table/Table.stories';
 import { AttachmentsMock } from '../../work/CaseView/Attachments.mocks';
 import { Details } from '../../work/CaseView/Details.mocks';
 import { PulseMock } from '../../work/CaseView/Pulse.mocks';
-import { getTabs, MockSummaryList } from '../../work/CaseView/CaseView.mocks';
+import { baseCaseTabs, MockSummaryList } from '../../work/CaseView/CaseView.mocks';
 import { TimelineDemo } from '../../work/Timeline/Timeline.stories';
 import { TaskPickerMockData } from '../TaskManager/TaskManager.mocks';
 registerIcon(userSolidIcon);
@@ -88,7 +88,7 @@ export const CaseViewWithIntelligentGuidance = () => {
     const addTaskButtonRef = useRef(null);
     const isMediumOrAbove = useBreakpoint('md');
     const caseId = 'C-456';
-    const demoTabItems = getTabs();
+    const demoTabItems = baseCaseTabs;
     const [demoCurrentTabId, setDemoCurrentTabId] = useState(isMediumOrAbove ? demoTabItems[0].id : `summary-${caseId}`);
     const demoTabContent = useMemo(() => {
         return [

package/jsx/cs/IntelligentGuidance/IntelligentGuidance.stories.jsx.map

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{ useEffect, useMemo, useRef, useState } from 'react';\nimport { Meta, Story } from '@storybook/react';\n\nimport {\n  Button,\n  createUID,\n  Form,\n  Grid,\n  Icon,\n  registerIcon,\n  Input,\n  MenuButton,\n  MenuItemProps,\n  Status,\n  StatusProps,\n  Text,\n  useBreakpoint\n} from '@pega/cosmos-react-core';\nimport { CaseSummaryFields } from '@pega/cosmos-react-work';\nimport {\n  CSCaseView,\n  TaskManager,\n  TaskView,\n  TaskProps,\n  IntelligentGuidance,\n  IntelligentGuidanceProps\n} from '@pega/cosmos-react-cs';\nimport * as userSolidIcon from '@pega/cosmos-react-core/lib/components/Icon/icons/user-solid.icon';\n\nimport { AppShellDemo } from '../../core/AppShell/AppShell.stories';\nimport { TableDemo } from '../../core/Table/Table.stories';\nimport { AttachmentsMock } from '../../work/CaseView/Attachments.mocks';\nimport { Details } from '../../work/CaseView/Details.mocks';\nimport { PulseMock } from '../../work/CaseView/Pulse.mocks';\nimport { getTabs, MockSummaryList } from '../../work/CaseView/CaseView.mocks';\nimport { TimelineDemo } from '../../work/Timeline/Timeline.stories';\nimport { TaskPickerMockData } from '../TaskManager/TaskManager.mocks';\n\nregisterIcon(userSolidIcon);\n\nexport default {\n  title: 'Customer Service/IntelligentGuidance',\n  component: IntelligentGuidance,\n  parameters: {\n    layout: 'fullscreen'\n  }\n} as Meta;\n\nexport const IntelligentGuidanceDemo: Story = () => {\n  const [items, setItems] = useState<IntelligentGuidanceProps['items']>([\n    {\n      id: '1',\n      label: 'Change address',\n      icon: 'clipboard',\n      type: 'Task',\n      onClick: () => {\n        setItems(prevItems => prevItems.filter(item => item.id !== '1'));\n      },\n      onDismiss: () => {\n        setItems(prevItems => prevItems.filter(item => item.id !== '1'));\n      }\n    },\n    {\n      id: '2',\n      label: 'Update contact profile',\n      icon: 'headline',\n      type: 'Knowledge Article',\n      onClick: () => {\n        setItems(prevItems => prevItems.filter(item => item.id !== '2'));\n      },\n      onDismiss: () => {\n        setItems(prevItems => prevItems.filter(item => item.id !== '2'));\n      }\n    }\n  ]);\n\n  return <IntelligentGuidance items={items} heading='Intelligent guidance' />;\n};\n\ntype TaskActions = 'cancel' | 'launch' | 'dismiss' | 'submit';\n\nexport const CaseViewWithIntelligentGuidance: Story = () => {\n  const WRAP_UP_TASK_ID = createUID();\n  const CHANGE_ADDRESS_TASK_ID = createUID();\n  const UPDATE_PROFILE_TASK_ID = createUID();\n\n  const [serviceTasks, setServiceTasks] = useState<TaskProps[]>([\n    {\n      id: CHANGE_ADDRESS_TASK_ID,\n      icon: 'check',\n      name: 'Change address',\n      isResolved: true,\n      status: {\n        text: 'Resolve Completed',\n        variant: 'success' as StatusProps['variant']\n      }\n    },\n    {\n      id: createUID(),\n      icon: 'clipboard',\n      name: 'Lost or stolen card',\n      isResolved: false,\n      status: {\n        text: 'In Progress',\n        variant: 'pending' as StatusProps['variant']\n      }\n    },\n    {\n      id: UPDATE_PROFILE_TASK_ID,\n      icon: 'bulb',\n      name: 'Update contact profile',\n      isResolved: false,\n      meta: 'Suggested task'\n    }\n  ]);\n\n  const formActionsElemRef = useRef<HTMLButtonElement>(null);\n  const taskManagerRef = useRef<HTMLDivElement>(null);\n  const [activeTaskId, setActiveTaskId] = useState<string | undefined>(undefined);\n  const [disableWrapUp, setDisableWrapUp] = useState<boolean>(false);\n  const addTaskButtonRef = useRef<HTMLButtonElement>(null);\n\n  const isMediumOrAbove = useBreakpoint('md');\n  const caseId = 'C-456';\n  const demoTabItems = getTabs();\n  const [demoCurrentTabId, setDemoCurrentTabId] = useState(\n    isMediumOrAbove ? demoTabItems[0].id : `summary-${caseId}`\n  );\n\n  const demoTabContent = useMemo(() => {\n    return [\n      {\n        id: 'Details',\n        content: <Details />\n      },\n      {\n        id: 'Pulse',\n        content: <PulseMock />\n      },\n      {\n        id: 'Accounts',\n        content: <TableDemo />\n      },\n      {\n        id: 'not found',\n        content: <h2>Not Found</h2>\n      }\n    ];\n  }, []);\n\n  useEffect(() => {\n    if (formActionsElemRef.current) {\n      formActionsElemRef.current.focus();\n      formActionsElemRef.current.scrollIntoView(false);\n    } else if (addTaskButtonRef.current) {\n      addTaskButtonRef.current.scrollIntoView(false);\n    }\n  }, [activeTaskId]);\n\n  const performTaskAction = (taskId: string | undefined, taskAction: TaskActions) => {\n    if (taskId === WRAP_UP_TASK_ID) {\n      if (taskAction === 'cancel' || taskAction === 'submit') {\n        setActiveTaskId(undefined);\n      } else if (taskAction === 'launch') {\n        setActiveTaskId(WRAP_UP_TASK_ID);\n      }\n    } else if (taskAction === 'launch') {\n      setActiveTaskId(taskId);\n      setServiceTasks(prevTasks => {\n        return prevTasks.map(task => {\n          if (task.id === taskId) {\n            return {\n              ...task,\n              icon: 'clipboard',\n              meta: undefined,\n              status: {\n                variant: 'pending' as StatusProps['variant'],\n                text: 'In Progress'\n              }\n            };\n          }\n          return task;\n        });\n      });\n    } else if (taskAction === 'cancel') {\n      setActiveTaskId(undefined);\n    } else if (taskAction === 'submit') {\n      setActiveTaskId(undefined);\n      setServiceTasks(prevTasks => {\n        return prevTasks.map(task => {\n          if (task.id === taskId) {\n            return {\n              ...task,\n              icon: 'check',\n              isResolved: true,\n              status: {\n                variant: 'success' as StatusProps['variant'],\n                text: 'Resolve Completed'\n              }\n            };\n          }\n          return task;\n        });\n      });\n    } else if (taskAction === 'dismiss') {\n      setServiceTasks(prevTasks => {\n        return prevTasks.filter(task => task.id !== taskId);\n      });\n    }\n  };\n\n  const [items, setItems] = useState<IntelligentGuidanceProps['items']>([\n    {\n      id: '1',\n      label: 'Update contact profile',\n      icon: 'bulb',\n      type: 'Task',\n      onClick: () => {\n        performTaskAction(UPDATE_PROFILE_TASK_ID, 'launch');\n        setItems(prevItems => prevItems.filter(item => item.id !== '1'));\n      },\n      onDismiss: () => {\n        setItems(prevItems => prevItems.filter(item => item.id !== '1'));\n      }\n    },\n    {\n      id: '2',\n      label: 'Change address',\n      icon: 'clipboard',\n      type: 'Task',\n      onClick: () => {\n        performTaskAction(CHANGE_ADDRESS_TASK_ID, 'launch');\n        setItems(prevItems => prevItems.filter(item => item.id !== '2'));\n      },\n      onDismiss: () => {\n        setItems(prevItems => prevItems.filter(item => item.id !== '2'));\n      }\n    }\n  ]);\n\n  useEffect(() => {\n    const timer = setTimeout(() => {\n      setItems(prev => [\n        ...prev,\n        {\n          id: '3',\n          label: 'Demo item',\n          icon: 'clipboard',\n          type: 'Demo',\n          onClick: () => {\n            setItems(prevItems => prevItems.filter(item => item.id !== '3'));\n          },\n          onDismiss: () => {\n            setItems(prevItems => prevItems.filter(item => item.id !== '3'));\n          }\n        }\n      ]);\n    }, 5000);\n    return () => clearTimeout(timer);\n  }, []);\n\n  const renderTasks = (selections: MenuItemProps[]) => {\n    const newTasks = selections.map((selection, i) => {\n      const taskId = createUID();\n      if (i === 0) {\n        return {\n          id: taskId,\n          icon: 'clipboard',\n          name: selection.primary,\n          isResolved: false,\n          status: {\n            variant: 'pending' as StatusProps['variant'],\n            text: 'In Progress'\n          }\n        };\n      }\n      return {\n        id: taskId,\n        icon: 'clipboard',\n        name: selection.primary,\n        isResolved: false,\n        meta: 'Queued task'\n      };\n    });\n    setServiceTasks(prevTasks => {\n      return [...newTasks, ...prevTasks];\n    });\n    if (newTasks.length > 0) {\n      performTaskAction(newTasks[0].id, 'launch');\n    }\n  };\n\n  const taskWidget = (\n    <TaskManager\n      ref={taskManagerRef}\n      tasks={serviceTasks.map(task => {\n        if (task.id === activeTaskId) {\n          return {\n            ...task,\n            active: true\n          };\n        }\n        return task;\n      })}\n      emptyText='No tasks added'\n      banner={{\n        icon: 'headset',\n        content:\n          'Hi Ms. Ventura, I see that you are interested in changing your monthly due date, is that correct ?'\n      }}\n      onTaskLaunch={id => {\n        performTaskAction(id, 'launch');\n      }}\n      onTaskDismiss={id => {\n        performTaskAction(id, 'dismiss');\n      }}\n      addTask={{\n        items: TaskPickerMockData.tasks,\n        onAdd: renderTasks\n      }}\n      wrapUp={{\n        disable: disableWrapUp,\n        onClick: () => {\n          performTaskAction(WRAP_UP_TASK_ID, 'launch');\n          setDisableWrapUp(true);\n        },\n        active: activeTaskId === WRAP_UP_TASK_ID\n      }}\n      main={\n        <TaskView\n          header={\n            <Text variant='h2'>\n              {activeTaskId === WRAP_UP_TASK_ID\n                ? 'Wrap up'\n                : serviceTasks.find(task => task.id === activeTaskId)?.name}\n            </Text>\n          }\n          actions={\n            <MenuButton\n              ref={formActionsElemRef}\n              menu={{\n                items: ['Option Number 1', 'Option Number 2', 'Option Number 3'].map(\n                  (name: string) => ({\n                    primary: name,\n                    id: name,\n                    onClick: () => {}\n                  })\n                )\n              }}\n              text='Actions'\n            />\n          }\n        >\n          <Form\n            actions={\n              <>\n                <Button\n                  name='Cancel'\n                  onClick={() => {\n                    performTaskAction(activeTaskId, 'cancel');\n                  }}\n                >\n                  Cancel\n                </Button>\n                <div>\n                  <Button name='Save'>Save</Button>\n                  <Button\n                    name='Submit'\n                    variant='primary'\n                    onClick={() => {\n                      performTaskAction(activeTaskId, 'submit');\n                    }}\n                  >\n                    Submit\n                  </Button>\n                </div>\n              </>\n            }\n          >\n            <Grid container={{ rowGap: 2 }}>\n              {activeTaskId === WRAP_UP_TASK_ID ? (\n                <TimelineDemo />\n              ) : (\n                Array.from({ length: 15 }, (undef, i) => {\n                  const idx = i + 1;\n                  return <Input label={`Field ${idx}`} key={idx} />;\n                })\n              )}\n            </Grid>\n          </Form>\n        </TaskView>\n      }\n    />\n  );\n\n  const createDate = new Date(2016, 1, 8);\n  const msInYear = 1000 * 60 * 60 * 24 * 365;\n  const diffInYears = Math.floor((Date.now() - createDate.getTime()) / msInYear);\n\n  return (\n    <AppShellDemo\n      main={\n        <CSCaseView\n          caseId={caseId}\n          heading='Intelligent Guidance demo case'\n          icon={<Icon name='user-solid' />}\n          tasks={taskWidget}\n          summary={\n            <CaseSummaryFields\n              primaryFields={[\n                {\n                  name: 'Member ID',\n                  value: 'M204859F438G'\n                },\n                {\n                  name: 'Priority',\n                  value: '95'\n                }\n              ].map((f, i) => ({ ...f, id: `p-${i}` }))}\n              secondaryFields={[\n                {\n                  name: 'Status',\n                  value: <Status variant='info'>New</Status>\n                },\n                {\n                  name: 'Assigned to',\n                  value: 'Dean Thomas'\n                },\n                {\n                  name: 'Create date',\n                  value: createDate.toDateString()\n                },\n                {\n                  name: 'Update date',\n                  value: `${diffInYears} years ago`\n                }\n              ].map((f, i) => ({ ...f, id: `s-${i}` }))}\n            />\n          }\n          tabs={{\n            items: demoTabItems,\n            currentTabId: demoCurrentTabId,\n            onClick: (id: string) => setDemoCurrentTabId(id)\n          }}\n          tabContent={demoTabContent}\n          utilities={\n            <>\n              <AttachmentsMock />\n              <MockSummaryList icon='user-search' name='Stakeholders' />\n              <MockSummaryList icon='user-star' name='Followers' />\n            </>\n          }\n          utilitiesSummaryItems={[\n            { iconName: 'paper-clip', count: 4 },\n            { iconName: 'user-search-solid', count: 10 },\n            { iconName: 'user-star-solid', count: 5 }\n          ]}\n          intelligentGuidance={<IntelligentGuidance items={items} heading='Intelligent guidance' />}\n        />\n      }\n    />\n  );\n};\n"]}
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{ useEffect, useMemo, useRef, useState } from 'react';\nimport { Meta, Story } from '@storybook/react';\n\nimport {\n  Button,\n  createUID,\n  Form,\n  Grid,\n  Icon,\n  registerIcon,\n  Input,\n  MenuButton,\n  MenuItemProps,\n  Status,\n  StatusProps,\n  Text,\n  useBreakpoint\n} from '@pega/cosmos-react-core';\nimport { CaseSummaryFields } from '@pega/cosmos-react-work';\nimport {\n  CSCaseView,\n  TaskManager,\n  TaskView,\n  TaskProps,\n  IntelligentGuidance,\n  IntelligentGuidanceProps\n} from '@pega/cosmos-react-cs';\nimport * as userSolidIcon from '@pega/cosmos-react-core/lib/components/Icon/icons/user-solid.icon';\n\nimport { AppShellDemo } from '../../core/AppShell/AppShell.stories';\nimport { TableDemo } from '../../core/Table/Table.stories';\nimport { AttachmentsMock } from '../../work/CaseView/Attachments.mocks';\nimport { Details } from '../../work/CaseView/Details.mocks';\nimport { PulseMock } from '../../work/CaseView/Pulse.mocks';\nimport { baseCaseTabs, MockSummaryList } from '../../work/CaseView/CaseView.mocks';\nimport { TimelineDemo } from '../../work/Timeline/Timeline.stories';\nimport { TaskPickerMockData } from '../TaskManager/TaskManager.mocks';\n\nregisterIcon(userSolidIcon);\n\nexport default {\n  title: 'Customer Service/IntelligentGuidance',\n  component: IntelligentGuidance,\n  parameters: {\n    layout: 'fullscreen'\n  }\n} as Meta;\n\nexport const IntelligentGuidanceDemo: Story = () => {\n  const [items, setItems] = useState<IntelligentGuidanceProps['items']>([\n    {\n      id: '1',\n      label: 'Change address',\n      icon: 'clipboard',\n      type: 'Task',\n      onClick: () => {\n        setItems(prevItems => prevItems.filter(item => item.id !== '1'));\n      },\n      onDismiss: () => {\n        setItems(prevItems => prevItems.filter(item => item.id !== '1'));\n      }\n    },\n    {\n      id: '2',\n      label: 'Update contact profile',\n      icon: 'headline',\n      type: 'Knowledge Article',\n      onClick: () => {\n        setItems(prevItems => prevItems.filter(item => item.id !== '2'));\n      },\n      onDismiss: () => {\n        setItems(prevItems => prevItems.filter(item => item.id !== '2'));\n      }\n    }\n  ]);\n\n  return <IntelligentGuidance items={items} heading='Intelligent guidance' />;\n};\n\ntype TaskActions = 'cancel' | 'launch' | 'dismiss' | 'submit';\n\nexport const CaseViewWithIntelligentGuidance: Story = () => {\n  const WRAP_UP_TASK_ID = createUID();\n  const CHANGE_ADDRESS_TASK_ID = createUID();\n  const UPDATE_PROFILE_TASK_ID = createUID();\n\n  const [serviceTasks, setServiceTasks] = useState<TaskProps[]>([\n    {\n      id: CHANGE_ADDRESS_TASK_ID,\n      icon: 'check',\n      name: 'Change address',\n      isResolved: true,\n      status: {\n        text: 'Resolve Completed',\n        variant: 'success' as StatusProps['variant']\n      }\n    },\n    {\n      id: createUID(),\n      icon: 'clipboard',\n      name: 'Lost or stolen card',\n      isResolved: false,\n      status: {\n        text: 'In Progress',\n        variant: 'pending' as StatusProps['variant']\n      }\n    },\n    {\n      id: UPDATE_PROFILE_TASK_ID,\n      icon: 'bulb',\n      name: 'Update contact profile',\n      isResolved: false,\n      meta: 'Suggested task'\n    }\n  ]);\n\n  const formActionsElemRef = useRef<HTMLButtonElement>(null);\n  const taskManagerRef = useRef<HTMLDivElement>(null);\n  const [activeTaskId, setActiveTaskId] = useState<string | undefined>(undefined);\n  const [disableWrapUp, setDisableWrapUp] = useState<boolean>(false);\n  const addTaskButtonRef = useRef<HTMLButtonElement>(null);\n\n  const isMediumOrAbove = useBreakpoint('md');\n  const caseId = 'C-456';\n  const demoTabItems = baseCaseTabs;\n  const [demoCurrentTabId, setDemoCurrentTabId] = useState(\n    isMediumOrAbove ? demoTabItems[0].id : `summary-${caseId}`\n  );\n\n  const demoTabContent = useMemo(() => {\n    return [\n      {\n        id: 'Details',\n        content: <Details />\n      },\n      {\n        id: 'Pulse',\n        content: <PulseMock />\n      },\n      {\n        id: 'Accounts',\n        content: <TableDemo />\n      },\n      {\n        id: 'not found',\n        content: <h2>Not Found</h2>\n      }\n    ];\n  }, []);\n\n  useEffect(() => {\n    if (formActionsElemRef.current) {\n      formActionsElemRef.current.focus();\n      formActionsElemRef.current.scrollIntoView(false);\n    } else if (addTaskButtonRef.current) {\n      addTaskButtonRef.current.scrollIntoView(false);\n    }\n  }, [activeTaskId]);\n\n  const performTaskAction = (taskId: string | undefined, taskAction: TaskActions) => {\n    if (taskId === WRAP_UP_TASK_ID) {\n      if (taskAction === 'cancel' || taskAction === 'submit') {\n        setActiveTaskId(undefined);\n      } else if (taskAction === 'launch') {\n        setActiveTaskId(WRAP_UP_TASK_ID);\n      }\n    } else if (taskAction === 'launch') {\n      setActiveTaskId(taskId);\n      setServiceTasks(prevTasks => {\n        return prevTasks.map(task => {\n          if (task.id === taskId) {\n            return {\n              ...task,\n              icon: 'clipboard',\n              meta: undefined,\n              status: {\n                variant: 'pending' as StatusProps['variant'],\n                text: 'In Progress'\n              }\n            };\n          }\n          return task;\n        });\n      });\n    } else if (taskAction === 'cancel') {\n      setActiveTaskId(undefined);\n    } else if (taskAction === 'submit') {\n      setActiveTaskId(undefined);\n      setServiceTasks(prevTasks => {\n        return prevTasks.map(task => {\n          if (task.id === taskId) {\n            return {\n              ...task,\n              icon: 'check',\n              isResolved: true,\n              status: {\n                variant: 'success' as StatusProps['variant'],\n                text: 'Resolve Completed'\n              }\n            };\n          }\n          return task;\n        });\n      });\n    } else if (taskAction === 'dismiss') {\n      setServiceTasks(prevTasks => {\n        return prevTasks.filter(task => task.id !== taskId);\n      });\n    }\n  };\n\n  const [items, setItems] = useState<IntelligentGuidanceProps['items']>([\n    {\n      id: '1',\n      label: 'Update contact profile',\n      icon: 'bulb',\n      type: 'Task',\n      onClick: () => {\n        performTaskAction(UPDATE_PROFILE_TASK_ID, 'launch');\n        setItems(prevItems => prevItems.filter(item => item.id !== '1'));\n      },\n      onDismiss: () => {\n        setItems(prevItems => prevItems.filter(item => item.id !== '1'));\n      }\n    },\n    {\n      id: '2',\n      label: 'Change address',\n      icon: 'clipboard',\n      type: 'Task',\n      onClick: () => {\n        performTaskAction(CHANGE_ADDRESS_TASK_ID, 'launch');\n        setItems(prevItems => prevItems.filter(item => item.id !== '2'));\n      },\n      onDismiss: () => {\n        setItems(prevItems => prevItems.filter(item => item.id !== '2'));\n      }\n    }\n  ]);\n\n  useEffect(() => {\n    const timer = setTimeout(() => {\n      setItems(prev => [\n        ...prev,\n        {\n          id: '3',\n          label: 'Demo item',\n          icon: 'clipboard',\n          type: 'Demo',\n          onClick: () => {\n            setItems(prevItems => prevItems.filter(item => item.id !== '3'));\n          },\n          onDismiss: () => {\n            setItems(prevItems => prevItems.filter(item => item.id !== '3'));\n          }\n        }\n      ]);\n    }, 5000);\n    return () => clearTimeout(timer);\n  }, []);\n\n  const renderTasks = (selections: MenuItemProps[]) => {\n    const newTasks = selections.map((selection, i) => {\n      const taskId = createUID();\n      if (i === 0) {\n        return {\n          id: taskId,\n          icon: 'clipboard',\n          name: selection.primary,\n          isResolved: false,\n          status: {\n            variant: 'pending' as StatusProps['variant'],\n            text: 'In Progress'\n          }\n        };\n      }\n      return {\n        id: taskId,\n        icon: 'clipboard',\n        name: selection.primary,\n        isResolved: false,\n        meta: 'Queued task'\n      };\n    });\n    setServiceTasks(prevTasks => {\n      return [...newTasks, ...prevTasks];\n    });\n    if (newTasks.length > 0) {\n      performTaskAction(newTasks[0].id, 'launch');\n    }\n  };\n\n  const taskWidget = (\n    <TaskManager\n      ref={taskManagerRef}\n      tasks={serviceTasks.map(task => {\n        if (task.id === activeTaskId) {\n          return {\n            ...task,\n            active: true\n          };\n        }\n        return task;\n      })}\n      emptyText='No tasks added'\n      banner={{\n        icon: 'headset',\n        content:\n          'Hi Ms. Ventura, I see that you are interested in changing your monthly due date, is that correct ?'\n      }}\n      onTaskLaunch={id => {\n        performTaskAction(id, 'launch');\n      }}\n      onTaskDismiss={id => {\n        performTaskAction(id, 'dismiss');\n      }}\n      addTask={{\n        items: TaskPickerMockData.tasks,\n        onAdd: renderTasks\n      }}\n      wrapUp={{\n        disable: disableWrapUp,\n        onClick: () => {\n          performTaskAction(WRAP_UP_TASK_ID, 'launch');\n          setDisableWrapUp(true);\n        },\n        active: activeTaskId === WRAP_UP_TASK_ID\n      }}\n      main={\n        <TaskView\n          header={\n            <Text variant='h2'>\n              {activeTaskId === WRAP_UP_TASK_ID\n                ? 'Wrap up'\n                : serviceTasks.find(task => task.id === activeTaskId)?.name}\n            </Text>\n          }\n          actions={\n            <MenuButton\n              ref={formActionsElemRef}\n              menu={{\n                items: ['Option Number 1', 'Option Number 2', 'Option Number 3'].map(\n                  (name: string) => ({\n                    primary: name,\n                    id: name,\n                    onClick: () => {}\n                  })\n                )\n              }}\n              text='Actions'\n            />\n          }\n        >\n          <Form\n            actions={\n              <>\n                <Button\n                  name='Cancel'\n                  onClick={() => {\n                    performTaskAction(activeTaskId, 'cancel');\n                  }}\n                >\n                  Cancel\n                </Button>\n                <div>\n                  <Button name='Save'>Save</Button>\n                  <Button\n                    name='Submit'\n                    variant='primary'\n                    onClick={() => {\n                      performTaskAction(activeTaskId, 'submit');\n                    }}\n                  >\n                    Submit\n                  </Button>\n                </div>\n              </>\n            }\n          >\n            <Grid container={{ rowGap: 2 }}>\n              {activeTaskId === WRAP_UP_TASK_ID ? (\n                <TimelineDemo />\n              ) : (\n                Array.from({ length: 15 }, (undef, i) => {\n                  const idx = i + 1;\n                  return <Input label={`Field ${idx}`} key={idx} />;\n                })\n              )}\n            </Grid>\n          </Form>\n        </TaskView>\n      }\n    />\n  );\n\n  const createDate = new Date(2016, 1, 8);\n  const msInYear = 1000 * 60 * 60 * 24 * 365;\n  const diffInYears = Math.floor((Date.now() - createDate.getTime()) / msInYear);\n\n  return (\n    <AppShellDemo\n      main={\n        <CSCaseView\n          caseId={caseId}\n          heading='Intelligent Guidance demo case'\n          icon={<Icon name='user-solid' />}\n          tasks={taskWidget}\n          summary={\n            <CaseSummaryFields\n              primaryFields={[\n                {\n                  name: 'Member ID',\n                  value: 'M204859F438G'\n                },\n                {\n                  name: 'Priority',\n                  value: '95'\n                }\n              ].map((f, i) => ({ ...f, id: `p-${i}` }))}\n              secondaryFields={[\n                {\n                  name: 'Status',\n                  value: <Status variant='info'>New</Status>\n                },\n                {\n                  name: 'Assigned to',\n                  value: 'Dean Thomas'\n                },\n                {\n                  name: 'Create date',\n                  value: createDate.toDateString()\n                },\n                {\n                  name: 'Update date',\n                  value: `${diffInYears} years ago`\n                }\n              ].map((f, i) => ({ ...f, id: `s-${i}` }))}\n            />\n          }\n          tabs={{\n            items: demoTabItems,\n            currentTabId: demoCurrentTabId,\n            onClick: (id: string) => setDemoCurrentTabId(id)\n          }}\n          tabContent={demoTabContent}\n          utilities={\n            <>\n              <AttachmentsMock />\n              <MockSummaryList icon='user-search' name='Stakeholders' />\n              <MockSummaryList icon='user-star' name='Followers' />\n            </>\n          }\n          utilitiesSummaryItems={[\n            { iconName: 'paper-clip', count: 4 },\n            { iconName: 'user-search-solid', count: 10 },\n            { iconName: 'user-star-solid', count: 5 }\n          ]}\n          intelligentGuidance={<IntelligentGuidance items={items} heading='Intelligent guidance' />}\n        />\n      }\n    />\n  );\n};\n"]}