@pega/cosmos-react-demos 3.0.0-dev.24.0 → 3.0.0-dev.27.0

package/jsx/social/Email/Email.stories.jsx

@@ -1,11 +1,10 @@
 import { useState, useRef, useCallback, useEffect, createRef } from 'react';
 import { action } from '@storybook/addon-actions';
-import { useMemo } from '@storybook/addons';
-import { Card, CardContent, createUID, MenuButton, Icon, registerIcon, Flex, Button, menuHelpers, CardHeader, Text, SummaryList, Grid, FieldValueList, StyledLabel, EmptyState, Modal, useModalManager, useModalContext, useToaster } from '@pega/cosmos-react-core';
+import { Card, CardContent, createUID, MenuButton, Icon, registerIcon, Flex, Button, menuHelpers, CardHeader, Text, SummaryList, Grid, FieldValueList, StyledLabel, Modal, useModalManager, useModalContext, useToaster, Banner } from '@pega/cosmos-react-core';
 import * as filterIcon from '@pega/cosmos-react-core/lib/components/Icon/icons/filter.icon';
-import { Email as EmailComponent, EmailConversation, EmailComposer, EmailShell, EmailSummaryItem, EmailSummaryList, EntityList, EmailManager } from '@pega/cosmos-react-social';
+import { Email as EmailComponent, EmailConversation, EmailComposer, EmailShell, EmailSummaryItem, EmailSummaryList, EntityList, EmailManager, EmailCaseView } from '@pega/cosmos-react-social';
 import { AppShellDemo } from '../../core/AppShell/AppShell.stories';
-import { bccParticipants, ccParticipants, emailBodyContent, participants, toParticipants, emailAttachments, EntityListMockData, viewAnalysisEmailHeaderMock, topicListMock, emailActions, generateEmailConversationParticipants, templates, handleExternalEntry, emailDemoActions, LaunchAction, baseComposerProps, sentiment, emailSummaryItems, mockEmails, mockSuggestedReplies, mockEmailBodyTemplates, forwardedContent, getCompositeId, emptyFieldErrorMessage, fieldValidation, emailWorklistItemsMock, contextMenuItemsMock, highlightedEntitiesMock, mockUploadImage } from './Email.mocks';
+import { bccParticipants, ccParticipants, emailBodyContent, participants, toParticipants, emailAttachments, EntityListMockData, viewAnalysisEmailHeaderMock, topicListMock, generateEmailConversationParticipants, templates, handleExternalEntry, emailDemoActions, LaunchAction, baseComposerProps, sentiment, emailSummaryItems, mockEmails, mockSuggestedReplies, mockEmailBodyTemplates, forwardedContent, getCompositeId, emptyFieldErrorMessage, fieldValidation, emailWorklistItemsMock, contextMenuItemsMock, highlightedEntitiesMock, mockUploadImage, mailDeliverySystemEmail, supportTeamEmail } from './Email.mocks';
 import { StyledEmailCardContent } from './Email.styles';
 registerIcon(filterIcon);
 export default {
@@ -13,27 +12,52 @@ export default {
     component: EmailComponent
 };
 export const Email = (args) => {
-    const emailImperativeHandle = useRef(null);
+    const contextMenuHandle = useRef(null);
     const timeout = useRef(null);
-    const handleRightClick = () => {
-        if (timeout.current) {
-            clearTimeout(timeout.current);
+    const handleRightClick = (id, e) => {
+        action('onContextMenu')(id, e);
+        if (contextMenuHandle.current && args.enableContextMenu) {
+            const { setItems, setOpen, setLoading } = contextMenuHandle.current;
+            e.preventDefault();
+            setLoading(true);
+            setItems([]);
+            setOpen(true);
+            if (timeout.current) {
+                clearTimeout(timeout.current);
+            }
+            timeout.current = window.setTimeout(() => {
+                setItems(contextMenuItemsMock);
+                setLoading(false);
+            }, 1000);
         }
-        timeout.current = window.setTimeout(() => {
-            emailImperativeHandle.current?.setContextMenuItems(contextMenuItemsMock);
-        }, 1000);
     };
+    useEffect(() => {
+        return () => {
+            if (timeout.current) {
+                window.clearTimeout(timeout.current);
+            }
+        };
+    }, []);
     return (<Card>
       <StyledEmailCardContent>
-        <EmailComponent id={createUID()} timeStamp='2021-01-05T09:12' from={mockEmails['Laura Stevens']} cc={[mockEmails['Adam Gillchrist'], mockEmails['John Paul']]} bcc={[mockEmails['Anton, Randy'], mockEmails['Hugh Phillips']]} to={[mockEmails['Sara Davis'], mockEmails['John Brown'], mockEmails['Joe Stevens']]} body='<div>Hi,<br/><p>I am one of the customer of Indian Overseas Bank, <b><i>Nagercoil</i></b> branch, with code <b><a href="www.google.com"><i>3967</i></a></b>. I have a saving bank account here. My account number is <i>6785420965476</i>.</p><br/><p>I have been given a debit cum ATM card from this bank and the same has been lost when I was traveling from Nagercoil to Trichy by Bus on Jan 04, 2021. I remember that my ATM card number was 1920 6746 8653 1256.</p><br/>I hereby request you to block my debit card immediately to prevent misuse of the same by some others. Also I request you to give me an new debit card as early as possible.<br/><br/>Regards,<br/>Laura Stevens</div>' forwardedContent={args.forwardedContent} entityHighlightMapping={args.enableEntityHighlighting ? highlightedEntitiesMock : undefined} subject='I lost my debit card' onReply={action('On reply')} onReplyAll={action('On reply all')} onForward={action('On forward')} onSuggestionClick={action('On Suggested reply clicked')} sentiment={{
-            variant: 'neutral'
-        }} actions={emailActions} suggestions={mockSuggestedReplies} contextMenu={args.enableContextMenu
+        <EmailComponent id={createUID()} timeStamp='2021-01-05T09:12' from={mockEmails['Laura Stevens']} cc={[mockEmails['Adam Gillchrist'], mockEmails['John Paul']]} bcc={[mockEmails['Anton, Randy'], mockEmails['Hugh Phillips']]} to={[mockEmails['Sara Davis'], mockEmails['John Brown'], mockEmails['Joe Stevens']]} body='<div>Hi,<br/><p>I am one of the customer of Indian Overseas Bank, <b><i>Nagercoil</i></b> branch, with code <b><a href="www.google.com"><i>3967</i></a></b>. I have a saving bank account here. My account number is <i>6785420965476</i>.</p><br/><p>I have been given a debit cum ATM card from this bank and the same has been lost when I was traveling from Nagercoil to Trichy by Bus on Jan 04, 2021. I remember that my ATM card number was 1920 6746 8653 1256.</p><br/>I hereby request you to block my debit card immediately to prevent misuse of the same by some others. Also I request you to give me an new debit card as early as possible.<br/><br/>Regards,<br/>Laura Stevens</div>' forwardedContent={args.forwardedContent} entityHighlightMapping={args.enableEntityHighlighting ? highlightedEntitiesMock : undefined} subject='I lost my debit card' banner={args.showEmailBanner
             ? {
-                onItemClick: action('onItemClick'),
-                onContextMenu: handleRightClick,
-                handle: emailImperativeHandle
+                id: 'banner_1',
+                heading: 'Address not found ',
+                messages: [
+                    '550 5.1.1 The email account that you tried to reach does not exist. Please try double-checking the recipients email address for typos or unnecessary spaces. Learn more at https://support.google.com/mail/?p=NoSuchUser k24-20020aa790d8000000b0050dd7e3b84csor451330pfk.28'
+                ]
             }
-            : undefined} attachments={[
+            : undefined} onReply={args.showDraft ? undefined : action('On reply')} onReplyAll={args.showDraft ? undefined : action('On reply all')} onForward={args.showDraft ? undefined : action('On forward')} onEditDraft={args.showDraft ? action('On forward') : undefined} onDeleteDraft={args.showDraft ? action('On forward') : undefined} onSuggestionClick={action('On Suggested reply clicked')} sentiment={{
+            variant: 'neutral'
+        }} status={args.showDraft ? 'draft' : undefined} suggestions={mockSuggestedReplies} contextMenu={{
+            onItemClick: (selectedValue) => {
+                action('onItemClick')(selectedValue);
+                contextMenuHandle.current?.setOpen(false);
+            },
+            onContextMenu: handleRightClick,
+            handle: contextMenuHandle
+        }} attachments={[
             {
                 id: 'attachment_0',
                 value: 'https://pega.com/media/document.doc',
@@ -57,12 +81,16 @@ export const Email = (args) => {
 Email.args = {
     enableEntityHighlighting: false,
     enableContextMenu: false,
-    forwardedContent
+    forwardedContent,
+    showEmailBanner: false,
+    showDraft: false
 };
 Email.argTypes = {
     enableEntityHighlighting: { control: { type: 'boolean' } },
     enableContextMenu: { control: { type: 'boolean' } },
-    forwardedContent: { control: { type: 'text' } }
+    forwardedContent: { control: { type: 'text' } },
+    showEmailBanner: { control: { type: 'boolean' } },
+    showDraft: { control: { type: 'boolean' } }
 };
 export const Composer = () => {
     const [composerProgress, setComposerProgress] = useState(false);
@@ -229,7 +257,6 @@ export const Conversation = () => {
             onReply: action('On reply'),
             onForward: action('On forward'),
             onSuggestionClick: action('On Suggested reply clicked'),
-            actions: emailActions,
             suggestions: mockSuggestedReplies
         },
         {
@@ -242,8 +269,7 @@ export const Conversation = () => {
             body: '<div> Hi, <br /> <br /> <div>I’m still at the airport, I need help now!! </div> <br /><br /> Regards, <br /> Sara Davis </div>',
             onReply: action('On reply'),
             onForward: action('On forward'),
-            onSuggestionClick: action('On Suggested reply clicked'),
-            actions: emailActions
+            onSuggestionClick: action('On Suggested reply clicked')
         }
     ];
     return (<EmailConversation participants={generateEmailConversationParticipants(emailArr)} from={generateEmailConversationParticipants(emailArr, ['from'])[0]} to={generateEmailConversationParticipants(emailArr, ['to'])} id={createUID()} timeStamp={emailArr[0].timeStamp} unReadEmailCount={emailArr.filter(item => item.unRead).length} emails={emailArr}/>);
@@ -378,6 +404,7 @@ export const EmailShellDemo = (args) => {
     const MyModal = ({ currentID }) => {
         const { dismiss } = useModalContext();
         return (<Modal heading='Discard unsaved changes?' actions={<>
+            <Button onClick={dismiss}>Go back</Button>
             <Flex>
               <Button onClick={() => {
                     dismiss();
@@ -399,10 +426,9 @@ export const EmailShellDemo = (args) => {
                         push({ content: 'Draft Saved' });
                     }, 1000);
                 }}>
-                Save as draft
+                Save & close
               </Button>
-
-              <Button onClick={() => {
+              <Button variant='primary' onClick={() => {
                     dismiss();
                     setComposersData(prev => {
                         const newComposersData = { ...prev };
@@ -413,12 +439,7 @@ export const EmailShellDemo = (args) => {
                 Discard
               </Button>
             </Flex>
-            <Button variant='primary' onClick={() => {
-                    dismiss();
-                }}>
-              Cancel
-            </Button>
-          </>} center>
+          </>}>
         <Text variant='primary'>
           You have unsaved changes. You can discard them or go back to keep working.
         </Text>
@@ -579,27 +600,72 @@ export const EmailShellDemo = (args) => {
                 }
         };
     });
+    const DeleteDraft = ({ currentID }) => {
+        const { dismiss } = useModalContext();
+        return (<Modal heading='Delete draft?' actions={<>
+            <Button onClick={dismiss}>Go back</Button>
+
+            <Button variant='primary' onClick={() => {
+                    dismiss();
+                    setConversationEmails(prev => {
+                        const newEmailConversation = [];
+                        prev.forEach(arr => {
+                            const newArr = arr.filter(index => index.id !== currentID);
+                            if (newArr.length !== 0)
+                                newEmailConversation.push(newArr);
+                        });
+                        return newEmailConversation;
+                    });
+                }}>
+              Delete
+            </Button>
+          </>}>
+        <Text>Are you sure that you want to permanently delete the selected message?</Text>
+      </Modal>);
+    };
     const deleteEmail = (id) => {
-        setConversationEmails(prev => {
-            const newEmailConversation = [];
-            prev.forEach(arr => {
-                const newArr = arr.filter(index => index.id !== id);
-                if (newArr.length !== 0)
-                    newEmailConversation.push(newArr);
-            });
-            return newEmailConversation;
-        });
+        create(DeleteDraft, { currentID: id }, { alert: true });
     };
     useEffect(() => {
         setConversationEmails([
-            [{ ...emailsData[0] }, { ...emailsData[1], status: 'undelivered' }],
+            [
+                {
+                    ...emailsData[1],
+                    id: 'item0',
+                    from: mailDeliverySystemEmail,
+                    to: [supportTeamEmail],
+                    body: '<div>Hi, <br /> <br /><div>Your address change request is approved.</div> <br /> <br />Regards, <br />Support team </div>',
+                    banner: {
+                        id: 'banner_1',
+                        heading: 'Address not found ',
+                        messages: [
+                            '550 5.1.1 The email account that you tried to reach does not exist. Please try double-checking the recipients email address for typos or unnecessary spaces. Learn more at https://support.google.com/mail/?p=NoSuchUser k24-20020aa790d8000000b0050dd7e3b84csor451330pfk.28'
+                        ]
+                    },
+                    onReply: undefined,
+                    onForward: undefined
+                },
+                { ...emailsData[1], unRead: false }
+            ],
             [
                 {
                     ...emailsData[0],
                     id: 'item2',
                     status: 'draft',
+                    onEditDraft: (id) => createOrActivateComposer(id, LaunchAction.REPLY, {
+                        ...baseComposerProps,
+                        data: {
+                            ...baseComposerProps.data,
+                            responseType: 'reply',
+                            subject: { value: `Re-${emailsData[0].subject}` || '' },
+                            bodyContent: { defaultValue: emailsData[0].body || '' }
+                        }
+                    }),
+                    onDeleteDraft: (id) => deleteEmail(id),
+                    onReply: undefined,
+                    onForward: undefined,
+                    suggestions: undefined,
                     unRead: false,
-                    actions: emailDemoActions('item2', emailsData[0].subject, createOrActivateComposer, true, '<div>Hi, <br /> <br /><div>Sure, Our executive will come and check your connection in 24hrs. </div>  <br />Regards, <br />Hugh Phillips </div>', deleteEmail),
                     timeStamp: '2021-01-03T17:15',
                     from: mockEmails['Hugh Phillips'],
                     to: [mockEmails['Mystery Rey'], ...emailsData[0].to],
@@ -611,7 +677,19 @@ export const EmailShellDemo = (args) => {
                     ...emailsData[1],
                     id: 'item3',
                     status: 'draft',
-                    actions: emailDemoActions('item3', emailsData[0].subject, createOrActivateComposer, true, '<div>Hi, <br /> <br /><div>Can you fix my internet connection. </div> <br /> <br />Regards, <br />Rey Mystery </div>', deleteEmail),
+                    onEditDraft: (id) => createOrActivateComposer(id, LaunchAction.REPLY, {
+                        ...baseComposerProps,
+                        data: {
+                            ...baseComposerProps.data,
+                            responseType: 'reply',
+                            subject: { value: `Re-${emailsData[0].subject}` || '' },
+                            bodyContent: { defaultValue: emailsData[0].body || '' }
+                        }
+                    }),
+                    onDeleteDraft: (id) => deleteEmail(id),
+                    onReply: undefined,
+                    onForward: undefined,
+                    suggestions: undefined,
                     unRead: false,
                     timeStamp: '2021-01-02T14:16',
                     from: mockEmails['Mystery Rey'],
@@ -646,8 +724,8 @@ export const EmailShellDemo = (args) => {
     }, []);
     const emailConversations = conversationEmails.map((emails, i) => {
         return {
-            from: generateEmailConversationParticipants(emails, ['from'])[0],
-            to: emails[0].to,
+            from: i === 0 ? emails[1].from : generateEmailConversationParticipants(emails, ['from'])[0],
+            to: i === 0 ? emails[1].to : emails[0].to,
             id: `item_${i}`,
             timeStamp: emails[0].timeStamp,
             unReadEmailCount: emails.filter(item => item.unRead).length,
@@ -665,23 +743,43 @@ export const EmailShellDemo = (args) => {
             to: generateEmailConversationParticipants(emailsData, ['to']),
             id: 'item_0',
             timeStamp: new Date(emailsData[0].timeStamp),
-            unReadEmailCount: emailsData.filter(item => item.unRead).length,
-            emails: [{ ...emailsData[0], status: 'undelivered' }, { ...emailsData[1] }]
+            unReadEmailCount: 1,
+            emails: [
+                {
+                    ...emailsData[1],
+                    id: 'item0',
+                    from: mailDeliverySystemEmail,
+                    to: [supportTeamEmail],
+                    body: '<div>Hi, <br /> <br /><div>Your address change request is approved.</div> <br /> <br />Regards, <br />Support team </div>',
+                    banner: {
+                        id: 'banner_1',
+                        heading: 'Address not found ',
+                        messages: [
+                            '550 5.1.1 The email account that you tried to reach does not exist. Please try double-checking the recipients email address for typos or unnecessary spaces. Learn more at https://support.google.com/mail/?p=NoSuchUser k24-20020aa790d8000000b0050dd7e3b84csor451330pfk.28'
+                        ]
+                    },
+                    onReply: undefined,
+                    onForward: undefined
+                },
+                { ...emailsData[1], unRead: false }
+            ]
         }
     ];
     return (<>
-      <EmailShell headerProps={{
-            actions: (<Flex container={{
-                    alignItems: 'center',
-                    gap: 0
-                }}>
-              <Button variant='simple' icon>
-                <Icon name='filter'/>
-              </Button>
-              <MenuButton variant='simple' text='More actions' icon='more' iconOnly portal menu={{ items: actions }}/>
-            </Flex>),
-            subject: 'Pause service'
-        }} autoCollapse={args.autoCollapse} conversations={args.singleConversation ? singleEmailConversation : emailConversations}/>
+      <EmailShell headerProps={args.showHeader
+            ? {
+                actions: (<Flex container={{
+                        alignItems: 'center',
+                        gap: 0
+                    }}>
+                    <Button variant='simple' icon>
+                      <Icon name='filter'/>
+                    </Button>
+                    <MenuButton variant='simple' text='More actions' icon='more' iconOnly portal menu={{ items: actions }}/>
+                  </Flex>),
+                subject: 'Pause service'
+            }
+            : undefined} autoCollapse={args.autoCollapse} conversations={args.singleConversation ? singleEmailConversation : emailConversations}/>
       <>
         {Object.keys(composersData).map(guid => {
             return <EmailComposer key={guid} {...composersData[guid]}/>;
@@ -692,37 +790,53 @@ export const EmailShellDemo = (args) => {
 EmailShellDemo.args = {
     autoCollapse: true,
     hideSuggestions: false,
-    singleConversation: true
+    singleConversation: false,
+    showHeader: true
 };
 EmailShellDemo.argTypes = {
     autoCollapse: { control: { type: 'boolean' } },
     hideSuggestions: { control: { type: 'boolean' } },
-    singleConversation: { control: { type: 'boolean' } }
+    singleConversation: { control: { type: 'boolean' } },
+    showHeader: { control: { type: 'boolean' } }
 };
 export const EntityListDemo = (args) => {
     const itemCounter = useRef(3);
     const timeout = useRef(null);
-    const imperativeHandle = useRef(null);
+    const contextMenuHandle = useRef(null);
     const headerProps = {
         icon: 'list-number',
         text: 'Entities'
     };
-    const handleRightClick = () => {
-        itemCounter.current += 1;
-        if (timeout.current) {
-            clearTimeout(timeout.current);
+    const handleRightClick = (e) => {
+        action('onContextMenu')(e);
+        if (contextMenuHandle.current && args.enableContextMenu) {
+            itemCounter.current += 1;
+            const { setItems, setOpen, setLoading } = contextMenuHandle.current;
+            e.preventDefault();
+            setLoading(true);
+            setItems([]);
+            setOpen(true);
+            if (timeout.current) {
+                window.clearTimeout(timeout.current);
+            }
+            timeout.current = window.setTimeout(() => {
+                setItems(contextMenuItemsMock);
+                setLoading(false);
+            }, 1000);
         }
-        timeout.current = window.setTimeout(() => {
-            imperativeHandle.current?.setContextMenuItems(contextMenuItemsMock);
-        }, 1000);
     };
-    return (<EntityList header={headerProps} content={EntityListMockData} contextMenu={args.enableContextMenu
-            ? {
-                onItemClick: action('onItemClick'),
-                onContextMenu: args.onContextMenu || handleRightClick,
-                handle: imperativeHandle
+    useEffect(() => {
+        return () => {
+            if (timeout.current) {
+                window.clearTimeout(timeout.current);
             }
-            : undefined}/>);
+        };
+    }, []);
+    return (<EntityList header={headerProps} content={EntityListMockData} contextMenu={{
+            onItemClick: action('onItemClick'),
+            onContextMenu: args.onContextMenu || handleRightClick,
+            handle: contextMenuHandle
+        }}/>);
 };
 EntityListDemo.args = {
     enableContextMenu: true
@@ -791,15 +905,61 @@ export const EmailSummaryListDemo = (args) => {
     }, [loading]);
     return (<EmailSummaryList ref={emailSummaryListRef} unreadEmailCount={99} categories={categories} items={args.items || allEmailItems} onItemClick={args.onItemClick || handleItemClick} onCategoryClick={onCategoryClick} onLoadMore={args.onLoadMore || (hasMore ? loadMore : undefined)} loading={args.loading || loading} emptyMessage='No emails.'/>);
 };
+export const EmailCaseViewDemo = (args) => {
+    const content = <EmailShellDemo />;
+    const utilities = (<Grid container={{ rowGap: 2 }}>
+      <EntityListDemo />
+      <Card>
+        <CardHeader container={{ alignItems: 'center', gap: 1 }}>
+          <Icon name='document-doc'/>
+          <Text variant='h3'>Email header</Text>
+        </CardHeader>
+        <CardContent>
+          <FieldValueList fields={viewAnalysisEmailHeaderMock} variant='stacked'/>
+        </CardContent>
+      </Card>
+      <SummaryList name='Topics' icon='headline' items={topicListMock.map(items => ({
+            ...items,
+            primary: <StyledLabel>{items.primary}</StyledLabel>,
+            secondary: (<Flex container={{ direction: 'row', justify: 'between' }}>
+              <Text variant='primary'>{items.secondary.indicator}</Text>
+              <StyledLabel>{items.secondary.value}</StyledLabel>
+            </Flex>)
+        }))} noItemsText='No items'/>
+    </Grid>);
+    return (<AppShellDemo appHeader main={<EmailCaseView header={args.showHeader
+                ? {
+                    icon: 'mail',
+                    title: 'ET-5432'
+                }
+                : undefined} banners={args.showBanners && (<Banner id='error' variant='urgent' heading='Error' messages={['Your email could not be delivered due to poor network connection.']}/>)} content={content} utilities={!args.noUtilityView && utilities} utilitiesSummaryItems={!args.noUtilityView
+                ? [
+                    { iconName: 'list-number', count: 7 },
+                    { iconName: 'document-doc', count: 1 },
+                    { iconName: 'headline', count: 4 }
+                ]
+                : undefined} defaultUtilitiesExpanded/>}/>);
+};
+EmailCaseViewDemo.args = {
+    showBanners: false,
+    noUtilityView: false,
+    showHeader: true
+};
+EmailCaseViewDemo.argTypes = {
+    showBanners: { control: { type: 'boolean' } },
+    noUtilityView: { control: { type: 'boolean' } },
+    showHeader: { control: { type: 'boolean' } }
+};
+EmailCaseViewDemo.parameters = {
+    layout: 'fullscreen'
+};
 export const EmailManagerAppShell = (args) => {
     const INITIAL_CHUNK_SIZE = 9;
     const APPEND_CHUNK_SIZE = 1;
-    const [activeItemId, setActiveItemId] = useState();
     const [emailList, setEmailList] = useState(emailSummaryItems.slice(0, INITIAL_CHUNK_SIZE));
     const [loading, setLoading] = useState(false);
     const [hasMore, setHasMore] = useState(true);
     const handleEmailItemClick = (id) => {
-        setActiveItemId(id);
         const index = emailList.findIndex(emailItem => {
             return emailItem.id === id;
         });
@@ -823,44 +983,55 @@ export const EmailManagerAppShell = (args) => {
             }, 1500);
         }
     }, [loading]);
-    const activeItemIndex = useMemo(() => emailList.findIndex(emailItem => emailItem.id === activeItemId), [activeItemId, emailList]);
-    const content = activeItemId === undefined ? (<EmptyState message='No item selected!'/>) : (<EmailShellDemo singleConversation={activeItemIndex % 2 !== 0}/>);
-    const utilities = activeItemId === undefined ? null : (<Grid container={{ rowGap: 2 }}>
-        <EntityListDemo onContextMenu={args.onContextMenu} enableContextMenu={args.enableContextMenu}/>
-        <Card>
-          <CardHeader container={{ alignItems: 'center', gap: 1 }}>
-            <Icon name='document-doc'/>
-            <Text variant='h3'>Email header</Text>
-          </CardHeader>
-          <CardContent>
-            <FieldValueList fields={viewAnalysisEmailHeaderMock} variant='stacked'/>
-          </CardContent>
-        </Card>
-        <SummaryList name='Topics' icon='headline' items={topicListMock.map(items => ({
+    const utilities = (<Grid container={{ rowGap: 2 }}>
+      <EntityListDemo />
+      <Card>
+        <CardHeader container={{ alignItems: 'center', gap: 1 }}>
+          <Icon name='document-doc'/>
+          <Text variant='h3'>Email header</Text>
+        </CardHeader>
+        <CardContent>
+          <FieldValueList fields={viewAnalysisEmailHeaderMock} variant='stacked'/>
+        </CardContent>
+      </Card>
+      <SummaryList name='Topics' icon='headline' items={topicListMock.map(items => ({
             ...items,
             primary: <StyledLabel>{items.primary}</StyledLabel>,
             secondary: (<Flex container={{ direction: 'row', justify: 'between' }}>
-                <Text variant='primary'>{items.secondary.indicator}</Text>
-                <StyledLabel>{items.secondary.value}</StyledLabel>
-              </Flex>)
+              <Text variant='primary'>{items.secondary.indicator}</Text>
+              <StyledLabel>{items.secondary.value}</StyledLabel>
+            </Flex>)
         }))} noItemsText='No items'/>
-      </Grid>);
-    return (<AppShellDemo appHeader main={<EmailManager header={{
-                icon: 'mail',
-                title: 'Inbox'
-            }} list={<EmailSummaryListDemo onItemClick={handleEmailItemClick} items={emailList} onLoadMore={hasMore ? onLoadMore : undefined} loading={loading}/>} content={content} utilities={utilities} utilitiesSummaryItems={utilities
-                ? [
-                    { iconName: 'list-number', count: 7 },
-                    { iconName: 'document-doc', count: 1 },
-                    { iconName: 'headline', count: 4 }
-                ]
-                : undefined} defaultCollapsedUtilities={!!utilities}/>}/>);
+    </Grid>);
+    const content = <EmailShellDemo showHeader={false}/>;
+    return (<AppShellDemo appHeader main={<EmailManager header={args.showHeader
+                ? {
+                    icon: 'mail',
+                    title: 'Inbox'
+                }
+                : undefined} list={<EmailSummaryListDemo onItemClick={handleEmailItemClick} items={emailList} onLoadMore={hasMore ? onLoadMore : undefined} loading={loading}/>} emailCaseDetails={!args.showEmptyView && (<EmailCaseView banners={args.showCaseViewBanners && (<Banner id='error' variant='urgent' heading='Error' messages={[
+                        'Your email could not be delivered due to poor network connection.'
+                    ]}/>)} content={content} utilities={args.showUtilities && utilities} utilitiesSummaryItems={args.showUtilities
+                    ? [
+                        { iconName: 'list-number', count: 7 },
+                        { iconName: 'document-doc', count: 1 },
+                        { iconName: 'headline', count: 4 }
+                    ]
+                    : undefined} defaultUtilitiesExpanded={false}/>)}/>}/>);
 };
 EmailManagerAppShell.args = {
-    enableContextMenu: true
+    enableContextMenu: true,
+    showEmptyView: false,
+    showHeader: true,
+    showCaseViewBanners: false,
+    showUtilities: true
 };
 EmailManagerAppShell.argTypes = {
-    enableContextMenu: { control: { type: 'boolean' } }
+    enableContextMenu: { control: { type: 'boolean' } },
+    showEmptyView: { control: { type: 'boolean' } },
+    showHeader: { control: { type: 'boolean' } },
+    showCaseViewBanners: { control: { type: 'boolean' } },
+    showUtilities: { control: { type: 'boolean' } }
 };
 EmailManagerAppShell.parameters = {
     layout: 'fullscreen'