@pega/cosmos-react-demos 2.0.0

package/lib/social/Chat/Chat.mocks.js

@@ -0,0 +1,648 @@
+export const ChatMockData = {
+    transcripts: [
+        {
+            id: 'botTranscripts',
+            title: 'Bot',
+            earlierTranscripts: true,
+            data: [
+                {
+                    id: '2499167349',
+                    type: 'transcript',
+                    timeStamp: '01:20 PM',
+                    variant: 'bot',
+                    message: 'Hello… This is bot. How can I help you? Please select your category. ',
+                    ariaLabel: 'Bot said  Hello… This is bot. How can I help you? Please select your category.  at 01:20 PM'
+                },
+                {
+                    id: '414918079',
+                    type: 'transcript',
+                    timeStamp: '01:21 PM',
+                    variant: 'user',
+                    message: 'Policy details',
+                    avatarInfo: {
+                        name: 'Sara Davis'
+                    },
+                    messagePrivacy: {
+                        privacy: 'PUBLIC TWEET'
+                    },
+                    ariaLabel: 'Sara Davis said Policy details at 01:21 PM via Public Tweet'
+                },
+                {
+                    id: '4750473261',
+                    type: 'transcript',
+                    timeStamp: '01:22 PM',
+                    variant: 'bot',
+                    message: 'Please select what would you like to know about your policy. 😃😃',
+                    ariaLabel: 'Bot said  Please select what would you like to know about your policy. at 01:22 PM'
+                },
+                {
+                    id: '925521127',
+                    type: 'transcript',
+                    timeStamp: '01:23 PM',
+                    variant: 'user',
+                    message: 'Policy terms and conditions',
+                    messagePrivacy: {
+                        privacy: 'PUBLIC TWEET'
+                    },
+                    avatarInfo: {
+                        name: 'Sara Davis'
+                    },
+                    ariaLabel: 'Sara Davis said  Policy terms and conditions at 01:23 PM'
+                }
+            ]
+        },
+        {
+            id: 'preChatTranscript',
+            title: 'Questionnaire',
+            earlierTranscripts: false,
+            data: [
+                {
+                    id: '1457969897',
+                    type: 'transcript',
+                    timeStamp: '01:23 PM',
+                    variant: 'question',
+                    message: 'Could you please enter your query',
+                    ariaLabel: 'Customer was asked for Could you please enter your query at 01:23 PM'
+                },
+                {
+                    id: '4633052071',
+                    type: 'transcript',
+                    timeStamp: '01:23 PM',
+                    variant: 'user',
+                    message: 'I would like to know my policy terms and conditions',
+                    avatarInfo: {
+                        name: 'Sara Davis'
+                    },
+                    ariaLabel: 'Sara Davis said  I would like to know my policy terms and conditions at 01:23 PM'
+                },
+                {
+                    id: '3105885518',
+                    type: 'transcript',
+                    timeStamp: '01:23 PM',
+                    variant: 'question',
+                    message: 'Could you please select the policy',
+                    ariaLabel: 'Customer was asked for Could you please select the policy at 01:23 PM'
+                },
+                {
+                    id: '3008407298',
+                    type: 'transcript',
+                    timeStamp: '01:23 PM',
+                    variant: 'user',
+                    message: 'Insurance policy - 5545456668555',
+                    messagePrivacy: {
+                        privacy: 'PUBLIC TWEET'
+                    },
+                    avatarInfo: {
+                        name: 'Sara Davis'
+                    },
+                    ariaLabel: 'Sara Davis said  Insurance policy - 5545456668555 at 01:23 PM via Public Tweet'
+                },
+                {
+                    id: '4700050925',
+                    type: 'system',
+                    message: 'Chat escalated to live agent',
+                    timeStamp: '01:23 PM'
+                },
+                {
+                    id: '3608004939',
+                    type: 'system',
+                    message: 'Agent Fred joined the chat',
+                    timeStamp: '01:24 PM'
+                }
+            ]
+        },
+        {
+            id: 'csrTranscript',
+            earlierTranscripts: false,
+            title: 'Transcripts: Agent Fred and Jim',
+            data: [
+                {
+                    id: '4713954822',
+                    type: 'transcript',
+                    timeStamp: '01:24 PM',
+                    messagePrivacy: {
+                        privacy: 'PUBLIC TWEET'
+                    },
+                    variant: 'user',
+                    message: 'Hello, Welcome to U-Plus. How can I help you?',
+                    avatarInfo: {
+                        name: 'Jim'
+                    },
+                    ariaLabel: 'Jim said  Hello, Welcome to U-Plus. How can I help you? at 01:24 PM via Public Tweet'
+                },
+                {
+                    id: '2582654831',
+                    type: 'transcript',
+                    timeStamp: '01:25 PM',
+                    variant: 'user',
+                    message: 'Hi, I would like to know my policy terms and condition',
+                    avatarInfo: {
+                        name: 'Sara Davis'
+                    },
+                    ariaLabel: 'Sara Davis said  Hi, I would like to know my policy terms and condition at 01:25 PM'
+                },
+                {
+                    id: '4422603601',
+                    type: 'transcript',
+                    timeStamp: '01:26 PM',
+                    messagePrivacy: {
+                        privacy: 'PUBLIC TWEET'
+                    },
+                    variant: 'user',
+                    message: 'You can refer this article to know more',
+                    avatarInfo: {
+                        name: 'Jim'
+                    },
+                    ariaLabel: 'Jim said  You can refer this article to know more at 01:26 PM via Public Tweet'
+                },
+                {
+                    id: '973978246',
+                    type: 'system',
+                    message: 'Customer opened knowledge article',
+                    timeStamp: '01:26 PM'
+                },
+                {
+                    id: '44764769',
+                    type: 'transcript',
+                    timeStamp: '01:26 PM',
+                    variant: 'user',
+                    message: 'Also I would like to know my policy validity',
+                    avatarInfo: {
+                        name: 'Sara Davis'
+                    },
+                    ariaLabel: 'Sara Davis said  Also I would like to know my policy validity at 01:26 PM'
+                },
+                {
+                    id: '1052005901',
+                    type: 'transcript',
+                    timeStamp: '01:27 PM',
+                    variant: 'user',
+                    message: 'Is that fine if I can transfer your chat to serve better? ',
+                    avatarInfo: {
+                        name: 'Jim'
+                    },
+                    ariaLabel: 'Jim said  Is that fine if I can transfer your chat to serve better?  at 01:27 PM'
+                },
+                {
+                    id: '474082342',
+                    type: 'transcript',
+                    timeStamp: '01:27 PM',
+                    variant: 'user',
+                    message: 'Yeah Sure',
+                    avatarInfo: {
+                        name: 'Sara Davis'
+                    },
+                    ariaLabel: 'Sara Davis said  Yeah Sure at 01:27 PM'
+                },
+                {
+                    id: '2128368768',
+                    type: 'system',
+                    message: 'Chat has been transferred',
+                    timeStamp: '01:27 PM'
+                }
+            ]
+        }
+    ],
+    participants: {
+        transcriptUser1: {
+            avatarInfo: {
+                name: 'Jim'
+            }
+        },
+        transcriptUser2: {
+            avatarInfo: {
+                name: 'Fred'
+            }
+        },
+        sender: {
+            variant: 'sender',
+            direction: 'out',
+            avatarInfo: {
+                name: 'John Brown'
+            }
+        },
+        sender2: {
+            variant: 'sender',
+            direction: 'out'
+        },
+        receiver: {
+            variant: 'receiver',
+            direction: 'in',
+            avatarInfo: {
+                name: 'Sara Davis'
+            }
+        },
+        other: {
+            variant: 'other',
+            direction: 'in',
+            avatarInfo: {
+                name: 'Pegasystems',
+                imageSrc: 'https://www.pega.com/sites/default/files/media/images/2018-12/Pega.com-og.png'
+            }
+        }
+    },
+    chatMessages: [
+        {
+            id: '4276065002',
+            type: 'system',
+            message: 'John brown has joined',
+            timeStamp: '01:44 PM'
+        },
+        {
+            id: '88365643',
+            type: 'message',
+            variant: 'sender',
+            direction: 'out',
+            avatarInfo: {
+                name: 'John Brown'
+            },
+            message: 'Hi, Welcome to u-plus. How can I help you ?',
+            timeStamp: '1:44 PM',
+            status: 'Opened',
+            attachments: [
+                {
+                    id: '2499167340',
+                    name: 'Location',
+                    icon: 'document',
+                    meta: 'PNG 0.1 MB',
+                    thumbnail: 'https://pegasystems.github.io/uplus-wss/health_provider/img/secondary-options.jpg'
+                },
+                {
+                    id: '2499167341',
+                    name: 'FAQ with detailed terms and conditions of the policy',
+                    icon: 'document-pdf',
+                    meta: 'PDF 0.7 MB'
+                }
+            ],
+            ariaLabel: 'John Brown said  Hi, Welcome to u-plus. How can I help you ? at 1:44 PM with 2 attachments'
+        },
+        {
+            id: '3245595973',
+            type: 'message',
+            variant: 'sender',
+            direction: 'out',
+            avatarInfo: {
+                name: 'John Brown'
+            },
+            message: 'You may also reach us via',
+            timeStamp: '1:45 PM',
+            pagePushLinks: [
+                {
+                    id: '2499167349',
+                    href: 'https://collaborate.pega.com/',
+                    thumbnail: 'https://community.pega.com/sites/default/files/styles/480/public/media/images/2020-02/AskExpert.png?itok=ef2MVbOV',
+                    title: 'Ask the expert'
+                }
+            ],
+            ariaLabel: 'John Brown said  You may also reach us via at 1:45 PM with 1 link'
+        },
+        {
+            id: '3865379335',
+            type: 'message',
+            variant: 'receiver',
+            messagePrivacy: 'PUBLIC TWEET',
+            direction: 'in',
+            avatarInfo: {
+                name: 'Sara Davis'
+            },
+            message: 'Hi, I would like to know the validity of my policy',
+            ariaLabel: 'Sara Davis said  Hi, I would like to know the validity of my policy via Public Tweet'
+        },
+        {
+            id: '777315059',
+            type: 'message',
+            variant: 'receiver',
+            messagePrivacy: 'PUBLIC TWEET',
+            direction: 'in',
+            avatarInfo: {
+                name: 'Sara Davis'
+            },
+            message: 'Could you please help',
+            timeStamp: '1:45 PM',
+            ariaLabel: 'Sara Davis said  Could you please help at 1:45 PM via Public Tweet'
+        },
+        {
+            id: '4001121034',
+            type: 'system',
+            message: 'Pegasystems has joined'
+        },
+        {
+            id: '779591083',
+            type: 'message',
+            variant: 'other',
+            direction: 'in',
+            avatarInfo: {
+                name: 'Pegasystems',
+                imageSrc: 'https://www.pega.com/sites/default/files/media/images/2018-12/Pega.com-og.png'
+            },
+            message: 'Great, our CSR will help you with that',
+            timeStamp: '1:46 PM',
+            status: 'Delivered',
+            ariaLabel: 'Pegasystems said  Great, our CSR will help you with that at 1:46 PM'
+        },
+        {
+            id: '2683629622',
+            type: 'message',
+            variant: 'sender',
+            messagePrivacy: 'PUBLIC REPLY',
+            direction: 'out',
+            avatarInfo: {
+                name: 'John Brown'
+            },
+            message: 'Sure',
+            timeStamp: '1:48 PM',
+            status: 'Delivered',
+            ariaLabel: 'John Brown said  Sure at 1:48 PM via Public Tweet'
+        },
+        {
+            id: '2748689942',
+            type: 'message',
+            variant: 'other',
+            direction: 'in',
+            avatarInfo: {
+                name: 'Pegasystems',
+                imageSrc: 'https://www.pega.com/sites/default/files/media/images/2018-12/Pega.com-og.png'
+            },
+            message: ' Carry on',
+            timeStamp: '1:49 PM',
+            attachments: [
+                {
+                    id: '2499167343',
+                    name: 'Departments mapping',
+                    icon: 'document-doc',
+                    meta: 'PDF 0.1 MB'
+                }
+            ],
+            ariaLabel: 'Pegasystems said   Carry on at 1:49 PM with 1 attachment'
+        },
+        {
+            id: '4110947991',
+            type: 'message',
+            variant: 'other',
+            direction: 'in',
+            messagePrivacy: 'PUBLIC REPLY',
+            avatarInfo: {
+                name: 'Pegasystems',
+                imageSrc: 'https://www.pega.com/sites/default/files/media/images/2018-12/Pega.com-og.png'
+            },
+            message: ' Refer these documents for more FAQ',
+            timeStamp: '1:49 PM',
+            attachments: [
+                {
+                    id: '2499167345',
+                    name: 'FAQ with detailed terms and conditions of the policy',
+                    icon: 'document-doc',
+                    meta: 'PDF 0.7 MB'
+                },
+                {
+                    id: '2499167346',
+                    name: 'Privacy policy',
+                    icon: 'document-doc',
+                    meta: 'WORD 0.1 MB'
+                }
+            ],
+            ariaLabel: 'Pegasystems said   Refer these documents for more FAQ at 1:49 PM with 2 attachments via Public Tweet'
+        },
+        {
+            id: '2549273884',
+            type: 'system',
+            message: 'Pegasystems has left'
+        },
+        {
+            id: '3375453344',
+            type: 'message',
+            variant: 'sender',
+            messagePrivacy: 'PUBLIC REPLY',
+            direction: 'out',
+            avatarInfo: {
+                name: 'John Brown'
+            },
+            message: 'Could you please help me with your account num',
+            timeStamp: '1:50 PM',
+            attachments: [
+                {
+                    id: '2499167347',
+                    name: 'Security policy',
+                    icon: 'document-pdf',
+                    meta: 'PDF 6.1 MB'
+                }
+            ],
+            ariaLabel: 'John Brown said  Could you please help me with your account num at 1:50 PM with 1 attachment via Public Tweet'
+        },
+        {
+            id: '1868448522',
+            type: 'message',
+            variant: 'receiver',
+            direction: 'in',
+            avatarInfo: {
+                name: 'Sara Davis'
+            },
+            message: 'Yeah, sure please give me a second',
+            ariaLabel: 'Sara Davis said  Yeah, sure please give me a second '
+        },
+        {
+            id: '1295058543',
+            type: 'message',
+            variant: 'receiver',
+            direction: 'in',
+            avatarInfo: {
+                name: 'Sara Davis'
+            },
+            message: '5588-8899-45-89',
+            timeStamp: '1:50 PM',
+            attachments: [
+                {
+                    id: '2499167348',
+                    name: 'Vehicle insurance',
+                    icon: 'document-doc',
+                    meta: 'WORD 1.1 MB'
+                }
+            ],
+            ariaLabel: 'Sara Davis said  5588-8899-45-89 at 1:50 PM with 1 attachment'
+        },
+        {
+            id: '2690247642',
+            type: 'message',
+            variant: 'sender',
+            direction: 'out',
+            avatarInfo: {
+                name: 'John Brown'
+            },
+            message: 'Let me pick your details',
+            status: 'Delivered',
+            ariaLabel: 'John Brown said  Let me pick your details '
+        },
+        {
+            id: '1208949065',
+            type: 'message',
+            variant: 'sender',
+            direction: 'out',
+            avatarInfo: {
+                name: 'John Brown'
+            },
+            message: 'Can I please transfer your chat request to concerned department please ?',
+            timeStamp: '1:51 PM',
+            ariaLabel: 'John Brown said  Can I please transfer your chat request to concerned department please ? at 1:51 PM'
+        },
+        {
+            id: '4302656892',
+            type: 'message',
+            variant: 'receiver',
+            direction: 'in',
+            avatarInfo: {
+                name: 'Sara Davis'
+            },
+            message: 'Sure',
+            timeStamp: '1:51 PM',
+            ariaLabel: 'Sara Davis said  Sure at 1:51 PM'
+        },
+        {
+            id: '658052414',
+            type: 'message',
+            variant: 'sender',
+            direction: 'out',
+            avatarInfo: {
+                name: 'John Brown'
+            },
+            message: 'Please give me a moment',
+            timeStamp: '1:51 PM',
+            ariaLabel: 'John Brown said  Please give me a moment at 1:51 PM'
+        },
+        {
+            id: '719933419',
+            type: 'system',
+            message: 'Mike has joined'
+        },
+        {
+            id: '679831597',
+            type: 'message',
+            variant: 'sender',
+            direction: 'out',
+            message: 'Hi Sara. This is Mike. John has discussed with me. I will be helping you out with the required details',
+            timeStamp: '1:51 PM',
+            ariaLabel: 'You said Hi Sara. This is Mike. John has discussed with me. I will be helping you out with the required details at 1:51 PM'
+        },
+        {
+            id: '2785439809',
+            type: 'system',
+            message: 'John brown has left'
+        },
+        {
+            id: '85859690',
+            type: 'message',
+            variant: 'sender',
+            direction: 'out',
+            message: 'Ok, your insurance is valid until Dec 21, 2020 11:00 AM',
+            timeStamp: '1:52 PM',
+            ariaLabel: 'You said Ok, your insurance is valid until Dec 21, 2020 11:00 AM at 1:52 PM'
+        },
+        {
+            id: '2484793043',
+            type: 'message',
+            variant: 'receiver',
+            direction: 'in',
+            avatarInfo: {
+                name: 'Sara Davis'
+            },
+            message: 'Thanks',
+            timeStamp: '1:52 PM',
+            ariaLabel: 'Sara Davis said  Thanks at 1:52 PM'
+        },
+        {
+            id: '352967030',
+            type: 'message',
+            variant: 'sender',
+            direction: 'out',
+            message: 'Is there anything I can help you with',
+            timeStamp: '1:52 PM',
+            ariaLabel: 'You said Is there anything I can help you with at 1:52 PM'
+        },
+        {
+            id: '3432757116',
+            type: 'message',
+            variant: 'receiver',
+            direction: 'in',
+            avatarInfo: {
+                name: 'Sara Davis'
+            },
+            message: 'I am good.😃',
+            timeStamp: '1:53 PM',
+            ariaLabel: 'Sara Davis said  I am good 😃. at 1:53 PM'
+        },
+        {
+            id: '2432461831',
+            type: 'message',
+            variant: 'sender',
+            direction: 'out',
+            message: 'Thanks for contacting us, have a great day',
+            timeStamp: '1:53 PM',
+            ariaLabel: 'You said Thanks for contacting us, have a great day at 1:53 PM'
+        },
+        {
+            id: '2965626280',
+            type: 'system',
+            message: 'Chat has been ended'
+        }
+    ],
+    defaultAttachments: [
+        {
+            id: '4455774588',
+            name: '03/2020 statement.pdf'
+        },
+        {
+            id: '44557745889',
+            name: 'Policy T&C.pdf'
+        }
+    ],
+    suggestedReplies: [
+        {
+            id: 'suggested_reply_1',
+            message: 'Hello, Good morning Sara. How can I help you today',
+            confidence: 94
+        },
+        {
+            id: 'suggested_reply_2',
+            message: 'Sorry to hear that. I will surely help you resolve the issue. Can you please provide the policy id, so that I can get more details',
+            confidence: 75
+        }
+    ],
+    phrasesDisplayNames: [
+        'Account > Account balance',
+        'Agreement > End of a case/interaction',
+        'Agreement > Mid interaction',
+        'Apologize > Apologize - ask customer to',
+        'Apologize > Thanks for patience',
+        'Ask for transfer > Agent not available',
+        'Ask for transfer > Agent not available - call back',
+        'Ask for transfer > Agent not available - stall',
+        'Account > Account balance',
+        'Agreement > End of a case/interaction',
+        'Agreement > Mid interaction',
+        'Apologize > Apologize - ask customer to',
+        'Apologize > Thanks for patience',
+        'Ask for transfer > Agent not available',
+        'Ask for transfer > Agent not available - call back',
+        'Ask for transfer > Agent not available - stall',
+        'Account > Account balance'
+    ],
+    phrasesMessages: [
+        'Ms. Sara J Connor your account balance is $5226.32',
+        'My pleasure! Is there anything else I can do for you today?',
+        'You are welcome!',
+        "Ms.Connor. We do not respond to that kind of language. I'm doing my best to help you. Please be civil.",
+        'Thanks for your patience. I am working on your request. I will be with you shortly.',
+        'It looks like the agent we were looking to transfer you to will not be available. One moment please while I see whether someone else can assist.',
+        "The agent I was looking to transfer you to isn't available. Would it be possible for us to call you when a specialist is available?",
+        'It looks like the agent we were looking to transfer you to will not be available. One moment please while I see whether someone else can assist.',
+        'Ms. Sara J Connor your account balance is $5226.32',
+        'My pleasure! Is there anything else I can do for you today?',
+        'You are welcome!',
+        "Ms.Connor. We do not respond to that kind of language. I'm doing my best to help you. Please be civil.",
+        'Thanks for your patience. I am working on your request. I will be with you shortly.',
+        'It looks like the agent we were looking to transfer you to will not be available. One moment please while I see whether someone else can assist.',
+        "The agent I was looking to transfer you to isn't available. Would it be possible for us to call you when a specialist is available?",
+        'It looks like the agent we were looking to transfer you to will not be available. One moment please while I see whether someone else can assist.',
+        'Ms. Sara J Connor your account balance is $5226.32'
+    ]
+};
+//# sourceMappingURL=Chat.mocks.js.map