@paramms/chat-widget 1.0.39 → 1.0.41

package/dist/outbox.js

@@ -2,7 +2,7 @@ var u = Object.defineProperty;
 var l = (i, t, s) => t in i ? u(i, t, { enumerable: !0, configurable: !0, writable: !0, value: s }) : i[t] = s;
 var n = (i, t, s) => l(i, typeof t != "symbol" ? t + "" : t, s);
 import { d as p, i as g, e as y } from "./codec.js";
-const I = (i) => i, C = (i) => i, M = (i) => i, _ = (i) => i, x = (i) => i, q = (i) => i, A = (i) => i, O = (i) => i, T = I("anonymous");
+const I = (i) => i, C = (i) => i, _ = (i) => i, x = (i) => i, M = (i) => i, q = (i) => i, A = (i) => i, O = (i) => i, T = I("anonymous");
 class R {
   constructor(t) {
     n(this, "socket", null);
@@ -188,7 +188,7 @@ class j {
         this.conversationId = t.conversation.id, this.state = t.conversation.state, t.subject && (this.subject = t.subject), t.annotations && (this.annotations = t.annotations, this.annotationVersion++);
         return;
       case "manifest":
-        this.actions = t.actions, this.version = t.version, t.name && (this.name = t.name), (s = t.theme) != null && s.accent && (this.accent = t.theme.accent), t.e2e && (this.e2e = !0), t.offline && (this.offline = !0), t.offlineMessage && (this.offlineMessage = t.offlineMessage), t.launcherMessage && (this.launcherMessage = t.launcherMessage), t.whiteLabel && (this.whiteLabel = !0), t.preChat && (this.preChat = t.preChat);
+        this.actions = t.actions, this.version = t.version, t.name && (this.name = t.name), (s = t.theme) != null && s.accent && (this.accent = t.theme.accent), t.e2e && (this.e2e = !0), this.offline = t.offline === !0, this.offlineMessage = t.offlineMessage ?? "", t.launcherMessage && (this.launcherMessage = t.launcherMessage), t.whiteLabel && (this.whiteLabel = !0), t.preChat && (this.preChat = t.preChat);
         return;
       case "message":
         this.upsert({ ...t.message });
@@ -335,10 +335,10 @@ export {
   R as b,
   q as c,
   O as d,
-  M as e,
-  x as f,
+  _ as e,
+  M as f,
   A as g,
-  _ as h,
+  x as h,
   I as i
 };
 //# sourceMappingURL=outbox.js.map

package/dist/outbox.js.map

@@ -1 +1 @@
-{"version":3,"file":"outbox.js","sources":["../src/protocol/ids.ts","../src/connection.ts","../src/store.ts","../src/outbox.ts"],"sourcesContent":["// Branded identifier types. A plain string can't be passed where a TenantId is\n// expected (and vice-versa), so id-confusion bugs — the kind that caused the\n// `t-1` vs `dev-tenant` mismatch in the previous system — become compile errors.\n\nexport type Brand<T, B extends string> = T & { readonly __brand: B }\n\nexport type TenantId       = Brand<string, 'TenantId'>\nexport type UserId         = Brand<string, 'UserId'>\nexport type ConversationId = Brand<string, 'ConversationId'>\nexport type SubjectId      = Brand<string, 'SubjectId'>\nexport type MessageId      = Brand<string, 'MessageId'>\nexport type ActionId       = Brand<string, 'ActionId'>\nexport type ProfileId      = Brand<string, 'ProfileId'>\nexport type ConnectionId   = Brand<string, 'ConnectionId'>\n\nexport const asTenantId       = (s: string): TenantId       => s as TenantId\nexport const asUserId         = (s: string): UserId         => s as UserId\nexport const asConversationId = (s: string): ConversationId => s as ConversationId\nexport const asSubjectId      = (s: string): SubjectId      => s as SubjectId\nexport const asMessageId      = (s: string): MessageId      => s as MessageId\nexport const asActionId       = (s: string): ActionId       => s as ActionId\nexport const asProfileId      = (s: string): ProfileId      => s as ProfileId\nexport const asConnectionId   = (s: string): ConnectionId   => s as ConnectionId\n\n/** Anonymous guests live under this tenant; they bypass cross-tenant scoping but\n *  are still gated by conversation membership. */\nexport const ANONYMOUS_TENANT = asTenantId('anonymous')\n","import {\n  encodeFrame, decodeFrame, isClientFrame,\n  type ClientFrame, type ServerFrame,\n} from './protocol/index.js'\n\n// Minimal socket surface so tests can inject a fake without a real WebSocket.\nexport interface SocketLike {\n  binaryType: string\n  send(data: Uint8Array): void\n  close(): void\n  onopen:    (() => void) | null\n  onclose:   (() => void) | null\n  onerror:   (() => void) | null\n  onmessage: ((ev: { data: ArrayBuffer }) => void) | null\n}\nexport type SocketFactory = (url: string) => SocketLike\n\nexport interface ConnectionOptions {\n  url:        string\n  token:      string\n  /** Authenticated embeds: called when the server rejects the token\n   *  (typically an expired signed JWT). Return a freshly minted token to\n   *  resume seamlessly, or null to give up (shows the fatal error). */\n  refreshToken?: () => Promise<string | null>\n  open:       ClientFrame  // frame sent right after auth (e.g. open a conversation, or subscribe_inbox)\n  onFrame:    (frame: ServerFrame) => void\n  getCursor:  () => number          // highest seq seen (for sync on reconnect)\n  onStatusChange?: (status: 'connecting' | 'open' | 'reconnecting' | 'error', message?: string) => void\n  socketFactory?: SocketFactory\n  backoffBaseMs?: number\n  backoffMaxMs?:  number\n  maxOutbox?:     number\n}\n\ntype State = 'idle' | 'connecting' | 'open' | 'closed'\n\nexport class ConnectionManager {\n  private socket: SocketLike | null = null\n  private state: State = 'idle'\n  private authed = false\n  private everAuthed = false\n  private attempt = 0\n  private outbox: ClientFrame[] = []\n  private stopped = false\n  private timer: ReturnType<typeof setTimeout> | null = null\n\n  constructor(private readonly opts: ConnectionOptions) {}\n\n  connect(): void {\n    if (this.state === 'connecting' || this.state === 'open') return\n    this.stopped = false\n    this.state = 'connecting'\n    this.authed = false\n    this.opts.onStatusChange?.(this.attempt > 0 ? 'reconnecting' : 'connecting')\n    const make = this.opts.socketFactory ?? defaultFactory\n    const sock = make(this.opts.url)\n    sock.binaryType = 'arraybuffer'\n    this.socket = sock\n\n    sock.onopen = () => {\n      // Don't reset attempt here — reset only after successful auth ('authed').\n      // A connection that opens but fails during auth (bad token, server restart)\n      // should still back off, not immediately retry at base delay.\n      this.raw({ type: 'auth', token: this.opts.token })\n    }\n    sock.onmessage = (ev) => {\n      const frame = decodeFrame(new Uint8Array(ev.data))\n      if (!frame || isClientFrame(frame)) return   // ignore non-server frames\n      this.handle(frame)\n    }\n    sock.onclose = () => this.onClosed()\n    sock.onerror = () => { try { sock.close() } catch { /* */ } }\n  }\n\n  /** Queue a frame; sent immediately if open, else flushed on (re)connect.\n   *  The outbox is bounded so a prolonged outage can't grow memory without limit\n   *  — oldest queued frames are dropped past the cap. */\n  send(frame: ClientFrame): void {\n    if (this.state === 'open' && this.authed) { this.raw(frame); return }\n    const cap = this.opts.maxOutbox ?? 1_000\n    if (this.outbox.length >= cap) {\n      // Evict oldest half when full to amortise the O(n) cost of overflow.\n      this.outbox = this.outbox.slice(this.outbox.length - (cap >> 1))\n    }\n    this.outbox.push(frame)\n  }\n\n  close(): void {\n    this.stopped = true\n    if (this.timer) clearTimeout(this.timer)\n    this.state = 'closed'\n    try { this.socket?.close() } catch { /* */ }\n  }\n\n  private handle(frame: ServerFrame): void {\n    if (frame.type === 'authed') {\n      this.attempt = 0   // reset backoff only after a fully successful auth\n      this.state = 'open'\n      this.authed = true; this.everAuthed = true\n      this.opts.onStatusChange?.('open')\n      // Open/resolve the conversation. The catch-up `sync` is sent on 'opened'\n      // (below), i.e. only after the server has joined us to the room — sending\n      // it here would race the async open and be rejected as \"not joined\".\n      this.raw(this.opts.open)\n      this.flush()\n    }\n    // 'opened' confirms we're joined — now catch up from our cursor.\n    if (frame.type === 'opened') {\n      this.raw({ type: 'sync', conversationId: frame.conversation.id, sinceSeq: this.opts.getCursor() })\n    }\n    // A CONNECTION-FATAL error (bad or rejected token, closed or missing\n    // chatroom) will never succeed on retry — stop the reconnect loop and report\n    // a clear reason instead of spinning on \"connecting…\" forever. Per-frame\n    // errors (rate limit, one bad message) are NOT fatal and fall through.\n    if (frame.type === 'error' && FATAL_ERRORS.has(frame.code)) {\n      // Token refresh (authenticated embeds): a signed JWT expiring mid-session\n      // used to be a dead end — the widget showed a fatal error until reload.\n      // If the host supplied refreshToken, ask it to mint a fresh one and\n      // reconnect. One in-flight attempt at a time; a refresh that returns\n      // null/throws (user logged out, backend down) falls through to fatal.\n      if (frame.code === 'UNAUTHORIZED' && this.opts.refreshToken && !this.refreshing) {\n        this.refreshing = true\n        this.opts.onStatusChange?.('reconnecting', 'Renewing session…')\n        void this.opts.refreshToken()\n          .then((fresh) => {\n            this.refreshing = false\n            if (!fresh) { this.fatal(frame); return }\n            this.opts.token = fresh\n            try { this.socket?.close() } catch { /* */ }\n            // onClosed schedules the reconnect, which re-auths with the new token.\n          })\n          .catch(() => { this.refreshing = false; this.fatal(frame) })\n        return\n      }\n      this.fatal(frame)\n      return\n    }\n    this.opts.onFrame(frame)\n  }\n\n  private refreshing = false\n\n  private fatal(frame: Extract<ServerFrame, { type: 'error' }>): void {\n    this.stopped = true\n    try { this.socket?.close() } catch { /* */ }\n    this.state = 'closed'\n    this.opts.onStatusChange?.('error', friendlyError(frame.code))\n    this.opts.onFrame(frame)\n  }\n\n  private flush(): void {\n    const pending = this.outbox\n    this.outbox = []\n    for (const f of pending) this.raw(f)\n  }\n\n  private raw(frame: ClientFrame): void {\n    try { this.socket?.send(encodeFrame(frame)) } catch { this.outbox.push(frame) }\n  }\n\n  private onClosed(): void {\n    this.authed = false\n    this.socket = null\n    if (this.stopped) { this.state = 'closed'; return }\n    this.state = 'idle'\n    // Exponential backoff with jitter; reconnect re-auths, re-opens, re-syncs.\n    const base = this.opts.backoffBaseMs ?? 500\n    const max  = this.opts.backoffMaxMs ?? 15_000\n    const delay = Math.min(max, base * 2 ** this.attempt) * (0.5 + Math.random() * 0.5)\n    this.attempt++\n    // If we've never once connected after several tries, the relay is likely\n    // unreachable (wrong URL, server down, blocked) — say so, but keep retrying.\n    if (this.attempt >= 3 && !this.everAuthed) {\n      this.opts.onStatusChange?.('reconnecting', \"Can't reach chat — retrying…\")\n    }\n    this.timer = setTimeout(() => this.connect(), delay)\n  }\n}\n\n/** Connection-fatal error codes — retrying can't fix these. ONLY auth-handshake\n *  failure qualifies: FORBIDDEN / NOT_FOUND are per-REQUEST errors (a stale\n *  reference, one permission check) and must NOT tear down the whole socket. */\nconst FATAL_ERRORS = new Set(['UNAUTHORIZED'])\nfunction friendlyError(code: string): string {\n  switch (code) {\n    case 'UNAUTHORIZED': return 'Chat unavailable — sign-in/token was rejected'\n    default:             return 'Chat unavailable'\n  }\n}\n\nfunction defaultFactory(url: string): SocketLike {\n  return new WebSocket(url) as unknown as SocketLike\n}\n","import type {\n  ServerFrame, Message, ManifestAction, MessageContent,\n  ConversationId, MessageId, UserId, Subject, AnnotationStroke,\n} from './protocol/index.js'\n\nexport type SendStatus = 'pending' | 'sent' | 'delivered' | 'read'\n\nexport interface RenderMessage extends Message {\n  clientMsgId?: string\n  status?:      SendStatus\n}\n\n/** Pure, DOM-free conversation state. Feed it ServerFrames (and local optimistic\n *  sends); read an ordered, de-duplicated view out. Ordering is by `seq`; the\n *  same message arriving twice (live + sync on reconnect) is collapsed by id —\n *  the structural fix for the old duplicate-bubble bug. */\nexport class ChatStore {\n  conversationId?: ConversationId\n  state = ''\n  version = 0\n  hasMoreHistory = false\n  lastReadByOthers = 0\n  assignedAgentId: UserId | undefined\n  accent: string | undefined\n  subject: Subject | undefined\n  name: string | undefined\n  e2e = false\n  offline = false\n  offlineMessage = ''\n  launcherMessage: { title: string; subtitle?: string } | null = null\n  preChat: import('./protocol/frames.js').PreChatConfig | null = null\n  whiteLabel = false\n  readonly typing = new Set<string>()\n  readonly online = new Set<string>()\n  /** Co-browsing: shared whiteboard strokes for this conversation. */\n  annotations: AnnotationStroke[] = []\n  /** Bumped on any annotation change so the renderer can cheaply detect updates. */\n  annotationVersion = 0\n  /** Live sentiment of the guest's latest message (agent-side only). */\n  sentiment: 'positive' | 'neutral' | 'frustrated' | undefined\n  sentimentScore: number | undefined\n\n  private actions: ManifestAction[] = []\n  private readonly byId = new Map<string, RenderMessage>()\n  private readonly keyByClient = new Map<string, string>()\n  private _maxSeq = 0\n  private _sorted: RenderMessage[] | null = null\n\n  constructor(private readonly me: UserId) {}\n\n  messages(): RenderMessage[] {\n    if (!this._sorted) {\n      this._sorted = [...this.byId.values()].sort((a, b) => {\n        const ap = a.status === 'pending', bp = b.status === 'pending'\n        if (ap !== bp) return ap ? 1 : -1\n        if (ap && bp) return a.ts - b.ts\n        return a.seq - b.seq\n      })\n    }\n    return this._sorted\n  }\n\n  visibleActions(): ManifestAction[] {\n    return this.actions.filter(a => !a.availableInStates || a.availableInStates.includes(this.state))\n  }\n\n  highestSeq(): number { return this._maxSeq }\n\n  addOptimistic(clientMsgId: string, content: MessageContent): RenderMessage {\n    const msg: RenderMessage = {\n      id: clientMsgId as MessageId, conversationId: this.conversationId as ConversationId,\n      seq: 0, senderId: this.me, senderRole: 'guest', content, ts: Date.now(),\n      clientMsgId, status: 'pending',\n    }\n    this.byId.set(clientMsgId, msg)\n    this.keyByClient.set(clientMsgId, clientMsgId)\n    this._sorted = null\n    return msg\n  }\n\n  apply(frame: ServerFrame): void {\n    switch (frame.type) {\n      case 'opened':\n        this.conversationId = frame.conversation.id\n        this.state = frame.conversation.state\n        if (frame.subject) this.subject = frame.subject\n        if (frame.annotations) { this.annotations = frame.annotations; this.annotationVersion++ }\n        return\n      case 'manifest':\n        this.actions = frame.actions\n        this.version = frame.version\n        if (frame.name) this.name = frame.name\n        if (frame.theme?.accent) this.accent = frame.theme.accent\n        if (frame.e2e) this.e2e = true\n        if (frame.offline) this.offline = true\n        if (frame.offlineMessage) this.offlineMessage = frame.offlineMessage\n        if (frame.launcherMessage) this.launcherMessage = frame.launcherMessage\n        if (frame.whiteLabel) this.whiteLabel = true\n        if (frame.preChat) this.preChat = frame.preChat\n        return\n      case 'message':\n        this.upsert({ ...frame.message })\n        return\n      case 'ack': {\n        const key = this.keyByClient.get(frame.clientMsgId)\n        const msg = key ? this.byId.get(key) : undefined\n        if (msg && key) {\n          this.byId.delete(key)\n          const confirmed: RenderMessage = { ...msg, id: frame.messageId, seq: frame.seq, ts: frame.ts, status: 'sent' }\n          this.byId.set(frame.messageId, confirmed)\n          this.keyByClient.set(frame.clientMsgId, frame.messageId)\n          if (frame.seq > this._maxSeq) this._maxSeq = frame.seq\n        }\n        this._sorted = null\n        return\n      }\n      case 'delivered':\n        this.markOwnStatus(frame.seq, 'delivered')\n        return\n      case 'read':\n        if (frame.by !== this.me) {\n          this.lastReadByOthers = Math.max(this.lastReadByOthers, frame.seq)\n          this.markOwnStatus(frame.seq, 'read')\n        }\n        return\n      case 'sync':\n        for (const m of frame.messages) this.upsert({ ...m })\n        return\n      case 'history':\n        for (const m of frame.messages) this.upsert({ ...m })\n        this.hasMoreHistory = frame.hasMore\n        return\n      case 'typing':\n        if (frame.userId !== this.me) {\n          if (frame.isTyping) this.typing.add(frame.userId)\n          else this.typing.delete(frame.userId)\n        }\n        return\n      case 'reaction': {\n        const m = this.byId.get(frame.messageId)\n        if (!m) return\n        const reactions: Record<string, UserId[]> = { ...(m.reactions ?? {}) }\n        const users = (reactions[frame.emoji] ?? []).filter(u => u !== frame.by)\n        if (!frame.removed) users.push(frame.by)\n        if (users.length) reactions[frame.emoji] = users; else delete reactions[frame.emoji]\n        this.byId.set(frame.messageId, { ...m, reactions })\n        this._sorted = null\n        return\n      }\n      case 'edited': {\n        const m = this.byId.get(frame.messageId)\n        if (m) { this.byId.set(frame.messageId, { ...m, content: frame.content, editedAt: frame.editedAt }); this._sorted = null }\n        return\n      }\n      case 'deleted': {\n        const m = this.byId.get(frame.messageId)\n        if (m) { this.byId.set(frame.messageId, { ...m, deletedAt: frame.ts }); this._sorted = null }\n        return\n      }\n      case 'state':\n        this.state = frame.state\n        return\n      case 'assigned':\n        this.assignedAgentId = frame.agentId ?? undefined\n        return\n      case 'presence':\n        if (frame.status === 'online') this.online.add(frame.userId)\n        else this.online.delete(frame.userId)\n        return\n      case 'subjectState':\n      case 'invoked':\n      case 'authed':\n      case 'error':\n      case 'pong':\n        return\n      case 'annotation':\n        this.annotations = [...this.annotations, frame.stroke]\n        this.annotationVersion++\n        return\n      case 'annotation_clear':\n        this.annotations = []\n        this.annotationVersion++\n        return\n      case 'sentiment':\n        this.sentiment = frame.label\n        this.sentimentScore = frame.score\n        return\n      default:\n        return\n    }\n  }\n\n  private upsert(msg: RenderMessage): void {\n    const existing = this.byId.get(msg.id)\n    this.byId.set(msg.id, existing ? { ...existing, ...msg } : msg)\n    if (msg.seq > this._maxSeq) this._maxSeq = msg.seq\n    this._sorted = null\n  }\n\n  private markOwnStatus(uptoSeq: number, status: SendStatus): void {\n    const targetRank = rank(status)\n    let changed = false\n    for (const [k, m] of this.byId) {\n      if (m.senderId !== this.me || m.seq <= 0 || m.seq > uptoSeq) continue\n      if (rank(m.status) >= targetRank) continue  // already at or above target — skip\n      this.byId.set(k, { ...m, status })\n      changed = true\n    }\n    if (changed) this._sorted = null\n  }\n}\nfunction rank(s: SendStatus | undefined): number {\n  switch (s) { case 'read': return 3; case 'delivered': return 2; case 'sent': return 1; default: return 0 }\n}\n","import type { MessageContent } from './protocol/index.js'\n\nexport interface OutboxItem {\n  clientMsgId: string\n  content:     MessageContent\n  ts:          number\n}\n\nconst MAX_ITEMS = 200          // cap so a long outage can't grow storage unboundedly\nconst MAX_AGE_MS = 7 * 86_400_000  // drop anything older than 7 days on load\n\n/** Persists not-yet-acknowledged outgoing messages to localStorage, keyed by\n *  guest token, so a page reload during a connectivity drop doesn't silently\n *  lose what the user typed (the \"WhatsApp\" guarantee: your message is queued\n *  until it's confirmed sent, even across app restarts). */\nexport class PersistentOutbox {\n  private readonly key: string\n\n  constructor(token: string) {\n    this.key = `ocw_outbox_${token}`\n  }\n\n  /** All pending items, oldest first, with stale (>7d) entries dropped. */\n  load(): OutboxItem[] {\n    try {\n      const raw = localStorage.getItem(this.key)\n      if (!raw) return []\n      const items = JSON.parse(raw) as OutboxItem[]\n      const cutoff = Date.now() - MAX_AGE_MS\n      const fresh = items.filter(i => i.ts >= cutoff)\n      if (fresh.length !== items.length) this.save(fresh)\n      return fresh\n    } catch {\n      return []\n    }\n  }\n\n  add(item: OutboxItem): void {\n    try {\n      const items = this.load()\n      items.push(item)\n      // Evict oldest when full — matches the in-memory ConnectionManager outbox policy.\n      this.save(items.length > MAX_ITEMS ? items.slice(items.length - MAX_ITEMS) : items)\n    } catch { /* localStorage unavailable (private mode, quota) — best-effort only */ }\n  }\n\n  /** Remove an item once it's been acknowledged by the server. */\n  remove(clientMsgId: string): void {\n    try {\n      const items = this.load().filter(i => i.clientMsgId !== clientMsgId)\n      this.save(items)\n    } catch { /* best-effort */ }\n  }\n\n  private save(items: OutboxItem[]): void {\n    try { localStorage.setItem(this.key, JSON.stringify(items)) } catch { /* quota exceeded — drop silently */ }\n  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+{"version":3,"file":"outbox.js","sources":["../src/protocol/ids.ts","../src/connection.ts","../src/store.ts","../src/outbox.ts"],"sourcesContent":["// Branded identifier types. A plain string can't be passed where a TenantId is\n// expected (and vice-versa), so id-confusion bugs — the kind that caused the\n// `t-1` vs `dev-tenant` mismatch in the previous system — become compile errors.\n\nexport type Brand<T, B extends string> = T & { readonly __brand: B }\n\nexport type TenantId       = Brand<string, 'TenantId'>\nexport type UserId         = Brand<string, 'UserId'>\nexport type ConversationId = Brand<string, 'ConversationId'>\nexport type SubjectId      = Brand<string, 'SubjectId'>\nexport type MessageId      = Brand<string, 'MessageId'>\nexport type ActionId       = Brand<string, 'ActionId'>\nexport type ProfileId      = Brand<string, 'ProfileId'>\nexport type ConnectionId   = Brand<string, 'ConnectionId'>\n\nexport const asTenantId       = (s: string): TenantId       => s as TenantId\nexport const asUserId         = (s: string): UserId         => s as UserId\nexport const asConversationId = (s: string): ConversationId => s as ConversationId\nexport const asSubjectId      = (s: string): SubjectId      => s as SubjectId\nexport const asMessageId      = (s: string): MessageId      => s as MessageId\nexport const asActionId       = (s: string): ActionId       => s as ActionId\nexport const asProfileId      = (s: string): ProfileId      => s as ProfileId\nexport const asConnectionId   = (s: string): ConnectionId   => s as ConnectionId\n\n/** Anonymous guests live under this tenant; they bypass cross-tenant scoping but\n *  are still gated by conversation membership. */\nexport const ANONYMOUS_TENANT = asTenantId('anonymous')\n","import {\n  encodeFrame, decodeFrame, isClientFrame,\n  type ClientFrame, type ServerFrame,\n} from './protocol/index.js'\n\n// Minimal socket surface so tests can inject a fake without a real WebSocket.\nexport interface SocketLike {\n  binaryType: string\n  send(data: Uint8Array): void\n  close(): void\n  onopen:    (() => void) | null\n  onclose:   (() => void) | null\n  onerror:   (() => void) | null\n  onmessage: ((ev: { data: ArrayBuffer }) => void) | null\n}\nexport type SocketFactory = (url: string) => SocketLike\n\nexport interface ConnectionOptions {\n  url:        string\n  token:      string\n  /** Authenticated embeds: called when the server rejects the token\n   *  (typically an expired signed JWT). Return a freshly minted token to\n   *  resume seamlessly, or null to give up (shows the fatal error). */\n  refreshToken?: () => Promise<string | null>\n  open:       ClientFrame  // frame sent right after auth (e.g. open a conversation, or subscribe_inbox)\n  onFrame:    (frame: ServerFrame) => void\n  getCursor:  () => number          // highest seq seen (for sync on reconnect)\n  onStatusChange?: (status: 'connecting' | 'open' | 'reconnecting' | 'error', message?: string) => void\n  socketFactory?: SocketFactory\n  backoffBaseMs?: number\n  backoffMaxMs?:  number\n  maxOutbox?:     number\n}\n\ntype State = 'idle' | 'connecting' | 'open' | 'closed'\n\nexport class ConnectionManager {\n  private socket: SocketLike | null = null\n  private state: State = 'idle'\n  private authed = false\n  private everAuthed = false\n  private attempt = 0\n  private outbox: ClientFrame[] = []\n  private stopped = false\n  private timer: ReturnType<typeof setTimeout> | null = null\n\n  constructor(private readonly opts: ConnectionOptions) {}\n\n  connect(): void {\n    if (this.state === 'connecting' || this.state === 'open') return\n    this.stopped = false\n    this.state = 'connecting'\n    this.authed = false\n    this.opts.onStatusChange?.(this.attempt > 0 ? 'reconnecting' : 'connecting')\n    const make = this.opts.socketFactory ?? defaultFactory\n    const sock = make(this.opts.url)\n    sock.binaryType = 'arraybuffer'\n    this.socket = sock\n\n    sock.onopen = () => {\n      // Don't reset attempt here — reset only after successful auth ('authed').\n      // A connection that opens but fails during auth (bad token, server restart)\n      // should still back off, not immediately retry at base delay.\n      this.raw({ type: 'auth', token: this.opts.token })\n    }\n    sock.onmessage = (ev) => {\n      const frame = decodeFrame(new Uint8Array(ev.data))\n      if (!frame || isClientFrame(frame)) return   // ignore non-server frames\n      this.handle(frame)\n    }\n    sock.onclose = () => this.onClosed()\n    sock.onerror = () => { try { sock.close() } catch { /* */ } }\n  }\n\n  /** Queue a frame; sent immediately if open, else flushed on (re)connect.\n   *  The outbox is bounded so a prolonged outage can't grow memory without limit\n   *  — oldest queued frames are dropped past the cap. */\n  send(frame: ClientFrame): void {\n    if (this.state === 'open' && this.authed) { this.raw(frame); return }\n    const cap = this.opts.maxOutbox ?? 1_000\n    if (this.outbox.length >= cap) {\n      // Evict oldest half when full to amortise the O(n) cost of overflow.\n      this.outbox = this.outbox.slice(this.outbox.length - (cap >> 1))\n    }\n    this.outbox.push(frame)\n  }\n\n  close(): void {\n    this.stopped = true\n    if (this.timer) clearTimeout(this.timer)\n    this.state = 'closed'\n    try { this.socket?.close() } catch { /* */ }\n  }\n\n  private handle(frame: ServerFrame): void {\n    if (frame.type === 'authed') {\n      this.attempt = 0   // reset backoff only after a fully successful auth\n      this.state = 'open'\n      this.authed = true; this.everAuthed = true\n      this.opts.onStatusChange?.('open')\n      // Open/resolve the conversation. The catch-up `sync` is sent on 'opened'\n      // (below), i.e. only after the server has joined us to the room — sending\n      // it here would race the async open and be rejected as \"not joined\".\n      this.raw(this.opts.open)\n      this.flush()\n    }\n    // 'opened' confirms we're joined — now catch up from our cursor.\n    if (frame.type === 'opened') {\n      this.raw({ type: 'sync', conversationId: frame.conversation.id, sinceSeq: this.opts.getCursor() })\n    }\n    // A CONNECTION-FATAL error (bad or rejected token, closed or missing\n    // chatroom) will never succeed on retry — stop the reconnect loop and report\n    // a clear reason instead of spinning on \"connecting…\" forever. Per-frame\n    // errors (rate limit, one bad message) are NOT fatal and fall through.\n    if (frame.type === 'error' && FATAL_ERRORS.has(frame.code)) {\n      // Token refresh (authenticated embeds): a signed JWT expiring mid-session\n      // used to be a dead end — the widget showed a fatal error until reload.\n      // If the host supplied refreshToken, ask it to mint a fresh one and\n      // reconnect. One in-flight attempt at a time; a refresh that returns\n      // null/throws (user logged out, backend down) falls through to fatal.\n      if (frame.code === 'UNAUTHORIZED' && this.opts.refreshToken && !this.refreshing) {\n        this.refreshing = true\n        this.opts.onStatusChange?.('reconnecting', 'Renewing session…')\n        void this.opts.refreshToken()\n          .then((fresh) => {\n            this.refreshing = false\n            if (!fresh) { this.fatal(frame); return }\n            this.opts.token = fresh\n            try { this.socket?.close() } catch { /* */ }\n            // onClosed schedules the reconnect, which re-auths with the new token.\n          })\n          .catch(() => { this.refreshing = false; this.fatal(frame) })\n        return\n      }\n      this.fatal(frame)\n      return\n    }\n    this.opts.onFrame(frame)\n  }\n\n  private refreshing = false\n\n  private fatal(frame: Extract<ServerFrame, { type: 'error' }>): void {\n    this.stopped = true\n    try { this.socket?.close() } catch { /* */ }\n    this.state = 'closed'\n    this.opts.onStatusChange?.('error', friendlyError(frame.code))\n    this.opts.onFrame(frame)\n  }\n\n  private flush(): void {\n    const pending = this.outbox\n    this.outbox = []\n    for (const f of pending) this.raw(f)\n  }\n\n  private raw(frame: ClientFrame): void {\n    try { this.socket?.send(encodeFrame(frame)) } catch { this.outbox.push(frame) }\n  }\n\n  private onClosed(): void {\n    this.authed = false\n    this.socket = null\n    if (this.stopped) { this.state = 'closed'; return }\n    this.state = 'idle'\n    // Exponential backoff with jitter; reconnect re-auths, re-opens, re-syncs.\n    const base = this.opts.backoffBaseMs ?? 500\n    const max  = this.opts.backoffMaxMs ?? 15_000\n    const delay = Math.min(max, base * 2 ** this.attempt) * (0.5 + Math.random() * 0.5)\n    this.attempt++\n    // If we've never once connected after several tries, the relay is likely\n    // unreachable (wrong URL, server down, blocked) — say so, but keep retrying.\n    if (this.attempt >= 3 && !this.everAuthed) {\n      this.opts.onStatusChange?.('reconnecting', \"Can't reach chat — retrying…\")\n    }\n    this.timer = setTimeout(() => this.connect(), delay)\n  }\n}\n\n/** Connection-fatal error codes — retrying can't fix these. ONLY auth-handshake\n *  failure qualifies: FORBIDDEN / NOT_FOUND are per-REQUEST errors (a stale\n *  reference, one permission check) and must NOT tear down the whole socket. */\nconst FATAL_ERRORS = new Set(['UNAUTHORIZED'])\nfunction friendlyError(code: string): string {\n  switch (code) {\n    case 'UNAUTHORIZED': return 'Chat unavailable — sign-in/token was rejected'\n    default:             return 'Chat unavailable'\n  }\n}\n\nfunction defaultFactory(url: string): SocketLike {\n  return new WebSocket(url) as unknown as SocketLike\n}\n","import type {\n  ServerFrame, Message, ManifestAction, MessageContent,\n  ConversationId, MessageId, UserId, Subject, AnnotationStroke,\n} from './protocol/index.js'\n\nexport type SendStatus = 'pending' | 'sent' | 'delivered' | 'read'\n\nexport interface RenderMessage extends Message {\n  clientMsgId?: string\n  status?:      SendStatus\n}\n\n/** Pure, DOM-free conversation state. Feed it ServerFrames (and local optimistic\n *  sends); read an ordered, de-duplicated view out. Ordering is by `seq`; the\n *  same message arriving twice (live + sync on reconnect) is collapsed by id —\n *  the structural fix for the old duplicate-bubble bug. */\nexport class ChatStore {\n  conversationId?: ConversationId\n  state = ''\n  version = 0\n  hasMoreHistory = false\n  lastReadByOthers = 0\n  assignedAgentId: UserId | undefined\n  accent: string | undefined\n  subject: Subject | undefined\n  name: string | undefined\n  e2e = false\n  offline = false\n  offlineMessage = ''\n  launcherMessage: { title: string; subtitle?: string } | null = null\n  preChat: import('./protocol/frames.js').PreChatConfig | null = null\n  whiteLabel = false\n  readonly typing = new Set<string>()\n  readonly online = new Set<string>()\n  /** Co-browsing: shared whiteboard strokes for this conversation. */\n  annotations: AnnotationStroke[] = []\n  /** Bumped on any annotation change so the renderer can cheaply detect updates. */\n  annotationVersion = 0\n  /** Live sentiment of the guest's latest message (agent-side only). */\n  sentiment: 'positive' | 'neutral' | 'frustrated' | undefined\n  sentimentScore: number | undefined\n\n  private actions: ManifestAction[] = []\n  private readonly byId = new Map<string, RenderMessage>()\n  private readonly keyByClient = new Map<string, string>()\n  private _maxSeq = 0\n  private _sorted: RenderMessage[] | null = null\n\n  constructor(private readonly me: UserId) {}\n\n  messages(): RenderMessage[] {\n    if (!this._sorted) {\n      this._sorted = [...this.byId.values()].sort((a, b) => {\n        const ap = a.status === 'pending', bp = b.status === 'pending'\n        if (ap !== bp) return ap ? 1 : -1\n        if (ap && bp) return a.ts - b.ts\n        return a.seq - b.seq\n      })\n    }\n    return this._sorted\n  }\n\n  visibleActions(): ManifestAction[] {\n    return this.actions.filter(a => !a.availableInStates || a.availableInStates.includes(this.state))\n  }\n\n  highestSeq(): number { return this._maxSeq }\n\n  addOptimistic(clientMsgId: string, content: MessageContent): RenderMessage {\n    const msg: RenderMessage = {\n      id: clientMsgId as MessageId, conversationId: this.conversationId as ConversationId,\n      seq: 0, senderId: this.me, senderRole: 'guest', content, ts: Date.now(),\n      clientMsgId, status: 'pending',\n    }\n    this.byId.set(clientMsgId, msg)\n    this.keyByClient.set(clientMsgId, clientMsgId)\n    this._sorted = null\n    return msg\n  }\n\n  apply(frame: ServerFrame): void {\n    switch (frame.type) {\n      case 'opened':\n        this.conversationId = frame.conversation.id\n        this.state = frame.conversation.state\n        if (frame.subject) this.subject = frame.subject\n        if (frame.annotations) { this.annotations = frame.annotations; this.annotationVersion++ }\n        return\n      case 'manifest':\n        this.actions = frame.actions\n        this.version = frame.version\n        if (frame.name) this.name = frame.name\n        if (frame.theme?.accent) this.accent = frame.theme.accent\n        if (frame.e2e) this.e2e = true\n        // Track the manifest EXACTLY: a sticky `offline` (only ever set, never\n        // cleared) kept the widget in away-mode for the whole session once a\n        // single manifest said so — which used to hide the composer entirely.\n        this.offline = frame.offline === true\n        this.offlineMessage = frame.offlineMessage ?? ''\n        if (frame.launcherMessage) this.launcherMessage = frame.launcherMessage\n        if (frame.whiteLabel) this.whiteLabel = true\n        if (frame.preChat) this.preChat = frame.preChat\n        return\n      case 'message':\n        this.upsert({ ...frame.message })\n        return\n      case 'ack': {\n        const key = this.keyByClient.get(frame.clientMsgId)\n        const msg = key ? this.byId.get(key) : undefined\n        if (msg && key) {\n          this.byId.delete(key)\n          const confirmed: RenderMessage = { ...msg, id: frame.messageId, seq: frame.seq, ts: frame.ts, status: 'sent' }\n          this.byId.set(frame.messageId, confirmed)\n          this.keyByClient.set(frame.clientMsgId, frame.messageId)\n          if (frame.seq > this._maxSeq) this._maxSeq = frame.seq\n        }\n        this._sorted = null\n        return\n      }\n      case 'delivered':\n        this.markOwnStatus(frame.seq, 'delivered')\n        return\n      case 'read':\n        if (frame.by !== this.me) {\n          this.lastReadByOthers = Math.max(this.lastReadByOthers, frame.seq)\n          this.markOwnStatus(frame.seq, 'read')\n        }\n        return\n      case 'sync':\n        for (const m of frame.messages) this.upsert({ ...m })\n        return\n      case 'history':\n        for (const m of frame.messages) this.upsert({ ...m })\n        this.hasMoreHistory = frame.hasMore\n        return\n      case 'typing':\n        if (frame.userId !== this.me) {\n          if (frame.isTyping) this.typing.add(frame.userId)\n          else this.typing.delete(frame.userId)\n        }\n        return\n      case 'reaction': {\n        const m = this.byId.get(frame.messageId)\n        if (!m) return\n        const reactions: Record<string, UserId[]> = { ...(m.reactions ?? {}) }\n        const users = (reactions[frame.emoji] ?? []).filter(u => u !== frame.by)\n        if (!frame.removed) users.push(frame.by)\n        if (users.length) reactions[frame.emoji] = users; else delete reactions[frame.emoji]\n        this.byId.set(frame.messageId, { ...m, reactions })\n        this._sorted = null\n        return\n      }\n      case 'edited': {\n        const m = this.byId.get(frame.messageId)\n        if (m) { this.byId.set(frame.messageId, { ...m, content: frame.content, editedAt: frame.editedAt }); this._sorted = null }\n        return\n      }\n      case 'deleted': {\n        const m = this.byId.get(frame.messageId)\n        if (m) { this.byId.set(frame.messageId, { ...m, deletedAt: frame.ts }); this._sorted = null }\n        return\n      }\n      case 'state':\n        this.state = frame.state\n        return\n      case 'assigned':\n        this.assignedAgentId = frame.agentId ?? undefined\n        return\n      case 'presence':\n        if (frame.status === 'online') this.online.add(frame.userId)\n        else this.online.delete(frame.userId)\n        return\n      case 'subjectState':\n      case 'invoked':\n      case 'authed':\n      case 'error':\n      case 'pong':\n        return\n      case 'annotation':\n        this.annotations = [...this.annotations, frame.stroke]\n        this.annotationVersion++\n        return\n      case 'annotation_clear':\n        this.annotations = []\n        this.annotationVersion++\n        return\n      case 'sentiment':\n        this.sentiment = frame.label\n        this.sentimentScore = frame.score\n        return\n      default:\n        return\n    }\n  }\n\n  private upsert(msg: RenderMessage): void {\n    const existing = this.byId.get(msg.id)\n    this.byId.set(msg.id, existing ? { ...existing, ...msg } : msg)\n    if (msg.seq > this._maxSeq) this._maxSeq = msg.seq\n    this._sorted = null\n  }\n\n  private markOwnStatus(uptoSeq: number, status: SendStatus): void {\n    const targetRank = rank(status)\n    let changed = false\n    for (const [k, m] of this.byId) {\n      if (m.senderId !== this.me || m.seq <= 0 || m.seq > uptoSeq) continue\n      if (rank(m.status) >= targetRank) continue  // already at or above target — skip\n      this.byId.set(k, { ...m, status })\n      changed = true\n    }\n    if (changed) this._sorted = null\n  }\n}\nfunction rank(s: SendStatus | undefined): number {\n  switch (s) { case 'read': return 3; case 'delivered': return 2; case 'sent': return 1; default: return 0 }\n}\n","import type { MessageContent } from './protocol/index.js'\n\nexport interface OutboxItem {\n  clientMsgId: string\n  content:     MessageContent\n  ts:          number\n}\n\nconst MAX_ITEMS = 200          // cap so a long outage can't grow storage unboundedly\nconst MAX_AGE_MS = 7 * 86_400_000  // drop anything older than 7 days on load\n\n/** Persists not-yet-acknowledged outgoing messages to localStorage, keyed by\n *  guest token, so a page reload during a connectivity drop doesn't silently\n *  lose what the user typed (the \"WhatsApp\" guarantee: your message is queued\n *  until it's confirmed sent, even across app restarts). */\nexport class PersistentOutbox {\n  private readonly key: string\n\n  constructor(token: string) {\n    this.key = `ocw_outbox_${token}`\n  }\n\n  /** All pending items, oldest first, with stale (>7d) entries dropped. */\n  load(): OutboxItem[] {\n    try {\n      const raw = localStorage.getItem(this.key)\n      if (!raw) return []\n      const items = JSON.parse(raw) as OutboxItem[]\n      const cutoff = Date.now() - MAX_AGE_MS\n      const fresh = items.filter(i => i.ts >= cutoff)\n      if (fresh.length !== items.length) this.save(fresh)\n      return fresh\n    } catch {\n      return []\n    }\n  }\n\n  add(item: OutboxItem): void {\n    try {\n      const items = this.load()\n      items.push(item)\n      // Evict oldest when full — matches the in-memory ConnectionManager outbox policy.\n      this.save(items.length > MAX_ITEMS ? items.slice(items.length - MAX_ITEMS) : items)\n    } catch { /* localStorage unavailable (private mode, quota) — best-effort only */ }\n  }\n\n  /** Remove an item once it's been acknowledged by the server. */\n  remove(clientMsgId: string): void {\n    try {\n      const items = this.load().filter(i => i.clientMsgId !== clientMsgId)\n      this.save(items)\n    } catch { /* best-effort */ }\n  }\n\n  private save(items: OutboxItem[]): void {\n    try { localStorage.setItem(this.key, JSON.stringify(items)) } catch { /* quota exceeded — drop silently */ }\n  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package/dist/renderer.d.ts

@@ -72,7 +72,7 @@ export declare class Renderer {
     private readonly quick;
     private readonly formHost;
     private readonly csatPanel;
-    private readonly offlinePanel;
+    private readonly awayNotice;
     private readonly preChatPanel;
     private readonly deflectPanel;
     private preChatBuilt;
@@ -116,7 +116,6 @@ export declare class Renderer {
     private signalTyping;
     render(store: ChatStore): void;
     setConnStatus(status: 'connecting' | 'open' | 'reconnecting' | 'error', message?: string): void;
-    private buildOfflinePanel;
     private buildPreChatPanel;
     /** Mark pre-chat complete (submitted now or in a previous session). */
     completePreChat(): void;

package/package.json

@@ -1,6 +1,6 @@
 {
   "name": "@paramms/chat-widget",
-  "version": "1.0.39",
+  "version": "1.0.41",
   "description": "Embeddable real-time chat widget for the Relay platform",
   "license": "MIT",
   "repository": {