@oyehello/chat 0.3.0 → 0.5.0

package/README.md

@@ -6,6 +6,8 @@ The widget connects lazily (a session opens the first time the visitor opens the
 
 ### Attributes
 
+The **accent/logo/name** (workspace brand), the **teaser** (a chat-agent setting), and the **quick-reply chips** (generated from the agent's flow after each reply) are served automatically by the API — the attributes below just override them.
+
 | Attribute | Required | What it is |
 | --- | --- | --- |
 | `api-key` | yes | Publishable key (`ohk_pub_…`) |
@@ -34,9 +36,10 @@ npm install @oyehello/chat
 ```
 Or via a plain script tag (no bundler):
 ```html
-<script src="https://unpkg.com/@oyehello/chat"></script>
+<script src="https://unpkg.com/@oyehello/chat@0.5.0"></script>
 <oyehello-chat api-key="ohk_pub_…" agent-id="agt_…" base-url="https://api.oyehello.ai"></oyehello-chat>
 ```
+Pin a specific version (`@0.5.0` above) rather than the bare package name, so a customer's site loads the exact widget it was tested against instead of silently auto-upgrading on every publish.
 Theme the accent with the `--oc-accent` CSS variable.
 
 ### React

package/dist/index.cjs

@@ -21,6 +21,9 @@ var ChatApiError = class extends Error {
   meta;
 };
 
+// src/protocol.ts
+var CHAT_PROTOCOL_VERSION = 1;
+
 // src/transport.ts
 async function asError(res, fallbackCode) {
   let body = {};
@@ -31,9 +34,10 @@ async function asError(res, fallbackCode) {
   return new ChatApiError(body.error ?? `HTTP ${res.status}`, res.status, body.code ?? fallbackCode, body.meta);
 }
 async function openSession(opts) {
-  const body = { agentId: opts.agentId };
+  const body = { agentId: opts.agentId, protocol: CHAT_PROTOCOL_VERSION };
   if (opts.user) body.user = opts.user;
   if (opts.clientTools && opts.clientTools.length > 0) body.clientTools = opts.clientTools;
+  if (opts.fingerprint) body.fingerprint = opts.fingerprint;
   const res = await opts.fetchImpl(`${opts.baseUrl}/chat/sessions`, {
     method: "POST",
     credentials: "omit",
@@ -43,6 +47,15 @@ async function openSession(opts) {
   if (!res.ok) throw await asError(res);
   return await res.json();
 }
+async function getWidgetConfig(opts) {
+  const res = await opts.fetchImpl(`${opts.baseUrl}/chat/widget-config?agentId=${encodeURIComponent(opts.agentId)}`, {
+    method: "GET",
+    credentials: "omit",
+    headers: { Authorization: `Bearer ${opts.apiKey}` }
+  });
+  if (!res.ok) throw await asError(res);
+  return await res.json();
+}
 async function postMessage(opts) {
   const body = { text: opts.text };
   if (opts.attachments && opts.attachments.length > 0) body.attachments = opts.attachments;
@@ -108,6 +121,50 @@ async function uploadToPresigned(uploadUrl, file, fetchImpl) {
   if (!res.ok) throw new ChatApiError(`attachment upload failed with HTTP ${res.status}`, res.status);
 }
 
+// src/fingerprint.ts
+async function sha256Hex(input) {
+  const g = globalThis;
+  try {
+    if (g.crypto?.subtle && typeof TextEncoder !== "undefined") {
+      const buf = await g.crypto.subtle.digest("SHA-256", new TextEncoder().encode(input));
+      return Array.from(new Uint8Array(buf)).map((b) => b.toString(16).padStart(2, "0")).join("").slice(0, 32);
+    }
+  } catch {
+  }
+  let h = 5381;
+  for (let i = 0; i < input.length; i++) h = (h << 5) + h + input.charCodeAt(i) >>> 0;
+  return h.toString(16).padStart(8, "0");
+}
+async function computeDeviceFingerprint() {
+  try {
+    const nav = typeof navigator !== "undefined" ? navigator : null;
+    if (!nav) return null;
+    const scr = typeof screen !== "undefined" ? screen : null;
+    const tz = (() => {
+      try {
+        return Intl.DateTimeFormat().resolvedOptions().timeZone;
+      } catch {
+        return "";
+      }
+    })();
+    const dpr = typeof devicePixelRatio !== "undefined" ? devicePixelRatio : "";
+    const signals = [
+      nav.userAgent,
+      Array.isArray(nav.languages) ? nav.languages.join(",") : "",
+      nav.language,
+      nav.platform,
+      nav.hardwareConcurrency,
+      nav.deviceMemory,
+      scr ? `${scr.width}x${scr.height}x${scr.colorDepth}` : "",
+      dpr,
+      tz
+    ].map((v) => String(v ?? "")).join("|");
+    return await sha256Hex(signals);
+  } catch {
+    return null;
+  }
+}
+
 // src/client.ts
 var seq = 0;
 var uid = (p) => `${p}_${Date.now().toString(36)}_${(seq++).toString(36)}`;
@@ -128,6 +185,8 @@ function createChatClient(options) {
   let reconnectTimer = null;
   let reconnectAttempts = 0;
   let closed = false;
+  let warnedProtocol = false;
+  let deviceFingerprint;
   const toolHandlers = /* @__PURE__ */ new Map();
   const clearReconnect = () => {
     if (reconnectTimer) {
@@ -220,6 +279,14 @@ function createChatClient(options) {
       }
     } else if (ev.type === "agent_typing") {
       emit({ type: "agentTyping", active: !!ev.active });
+    } else if (ev.type === "suggestions") {
+      emit({ type: "suggestions", items: Array.isArray(ev.items) ? ev.items : [] });
+    } else if (ev.type === "done") {
+      closed = true;
+      clearReconnect();
+      es?.close();
+      es = null;
+      setState("ended");
     }
   };
   const openStream = async () => {
@@ -262,7 +329,15 @@ function createChatClient(options) {
     }, delay);
   };
   const open = async () => {
-    session = await openSession({ baseUrl: options.baseUrl, apiKey: options.apiKey, agentId: options.agentId, user: options.user, clientTools: Array.from(toolHandlers.keys()), fetchImpl });
+    if (deviceFingerprint === void 0) deviceFingerprint = await computeDeviceFingerprint().catch(() => null);
+    session = await openSession({ baseUrl: options.baseUrl, apiKey: options.apiKey, agentId: options.agentId, user: options.user, clientTools: Array.from(toolHandlers.keys()), fingerprint: deviceFingerprint ?? void 0, fetchImpl });
+    if (!warnedProtocol && typeof session.protocol === "number" && session.protocol !== CHAT_PROTOCOL_VERSION) {
+      warnedProtocol = true;
+      try {
+        console.warn(`[oyehello-chat] SDK protocol v${CHAT_PROTOCOL_VERSION} vs server v${session.protocol} - update @oyehello/chat to the latest version.`);
+      } catch {
+      }
+    }
     emit({ type: "agent", agent: session.agent });
     await openStream();
   };
@@ -287,6 +362,9 @@ function createChatClient(options) {
       if (!session) throw new Error("call start() before getAttachmentUrl");
       return getAttachmentUrl({ baseUrl: options.baseUrl, sessionId: session.sessionId, sessionToken: session.sessionToken, storageRef, fetchImpl });
     },
+    getWidgetConfig() {
+      return getWidgetConfig({ baseUrl: options.baseUrl, apiKey: options.apiKey, agentId: options.agentId, fetchImpl });
+    },
     async start() {
       if (state === "opening" || state === "ready") return;
       closed = false;
@@ -350,6 +428,20 @@ function createChatClient(options) {
       es?.close();
       es = null;
       setState("ended");
+    },
+    reset() {
+      es?.close();
+      es = null;
+      clearReconnect();
+      session = null;
+      streamingId = null;
+      handoffState = "ai";
+      messages.length = 0;
+      seenTurnIds.clear();
+      seenCallIds.clear();
+      emit({ type: "messages", messages: [] });
+      emit({ type: "handoff", state: "ai" });
+      setState("idle");
     }
   };
 }
@@ -533,8 +625,17 @@ var STYLES = `
   .i-expand { opacity: 1; } .i-shrink { opacity: 0; }
   .oc.max .i-expand { opacity: 0; } .oc.max .i-shrink { opacity: 1; }
 
-  .err { flex: none; display: flex; align-items: center; gap: 8px; padding: 8px 16px; font-size: 12px; color: #fff; background: var(--oc-danger); }
-  .err .retry { padding: 3px 10px; font-size: 11px; background: rgba(255,255,255,0.2); color: #fff; border: none; border-radius: 6px; cursor: pointer; }
+  /* Inline connection error, shown inside the chat window (no banner) */
+  .oc-err { margin: auto; display: flex; flex-direction: column; align-items: center; gap: 10px; padding: 24px 16px; text-align: center; }
+  .oc-err-t { font-size: 13px; line-height: 1.5; color: var(--oc-fg-muted); text-wrap: pretty; }
+  .oc-err-retry { padding: 7px 15px; font-size: 12.5px; font-weight: 500; border-radius: var(--oc-r-full); border: 1px solid var(--oc-border); background: var(--oc-tint-2); color: var(--oc-fg); cursor: pointer; transition: background .18s var(--oc-ease); }
+  .oc-err-retry:hover { background: var(--oc-tint-3); }
+
+  /* Session-ended state, inside the chat window */
+  .oc-ended { margin: auto; display: flex; flex-direction: column; align-items: center; gap: 12px; padding: 24px 16px; text-align: center; }
+  .oc-ended-t { font-size: 13.5px; line-height: 1.5; color: var(--oc-fg-muted); text-wrap: pretty; }
+  .oc-newmsg { padding: 9px 18px; font-size: 13px; font-weight: 600; border-radius: var(--oc-r-full); border: 1px solid var(--oc-btn-rim); background: var(--oc-ac); color: #fff; box-shadow: var(--oc-btn-edge); cursor: pointer; transition: filter .18s var(--oc-ease); }
+  .oc-newmsg:hover { filter: brightness(1.08); }
 
   /* \u2500\u2500 Message list \u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500 */
   .body { flex: 1 1 auto; min-height: 0; overflow-y: auto; display: flex; flex-direction: column; gap: 16px; padding: 16px 16px 26px; background: var(--oc-bg); scroll-behavior: smooth; }
@@ -802,6 +903,24 @@ var OyehelloChatElement = class extends HTMLElement {
   renderedCount = 0;
   renderedBotFinal = 0;
   timers = [];
+  // Server (flow) suggestions for the latest turn; null until the first `suggestions` event, then the
+  // widget prefers these over the static `suggestions` attribute.
+  serverSuggestions = null;
+  // The live streaming assistant bubble's markdown element + message id — so growing tokens patch just
+  // that element in place instead of rebuilding the whole message list on every token.
+  streamId = null;
+  streamEl = null;
+  audioCtx = null;
+  teaserText = "Need a hand? Ask me anything.";
+  teaserShownOnce = false;
+  // Staffed-hours: set from widget-config. When offline, the panel shows offlineMessage and the
+  // composer is disabled (opening a session is refused server-side anyway).
+  offline = false;
+  offlineMessage = "We're offline right now. Please check back during business hours.";
+  configLoaded = false;
+  // widget-config resolved (so we know online/offline before starting)
+  idleTimer = null;
+  idleReset = null;
   // ── shadow refs ──
   oc;
   bodyEl;
@@ -809,7 +928,6 @@ var OyehelloChatElement = class extends HTMLElement {
   fileEl;
   titleEl;
   statusEl;
-  errEl;
   emojiListEl;
   emojiSearchEl;
   connectedCallback() {
@@ -821,6 +939,7 @@ var OyehelloChatElement = class extends HTMLElement {
       this.renderError("oyehello-chat: api-key, agent-id and base-url are required");
       return;
     }
+    this.teaserText = this.getAttribute("teaser") || this.teaserText;
     this.client = createChatClient({ apiKey, agentId, baseUrl });
     if (Object.keys(this.pendingTools).length > 0) {
       this.client.registerTools(this.pendingTools);
@@ -832,6 +951,7 @@ var OyehelloChatElement = class extends HTMLElement {
     this.updateHeader();
     this.updateStatus();
     this.updateClasses();
+    void this.loadWidgetConfig();
     let wasOpen = false;
     try {
       wasOpen = sessionStorage.getItem(this.key("open")) === "1";
@@ -845,24 +965,93 @@ var OyehelloChatElement = class extends HTMLElement {
     this.timers.push(setTimeout(() => {
       this.oc?.classList.remove("ring");
     }, 6e3));
-    const teaserText = this.getAttribute("teaser");
+    this.armIdleTeaser();
+  }
+  // Show the teaser once the visitor has been idle (no page interaction) for 10s — unless the panel
+  // is already open or the teaser was dismissed this session. Fires at most once.
+  armIdleTeaser() {
     let dismissed = false;
     try {
       dismissed = sessionStorage.getItem(this.key("teaser")) === "0";
     } catch {
     }
-    if (teaserText && !dismissed) {
-      this.timers.push(setTimeout(() => {
-        if (!this.uiOpen) {
+    if (dismissed) return;
+    const reset = () => {
+      if (this.idleTimer) clearTimeout(this.idleTimer);
+      this.idleTimer = setTimeout(() => {
+        if (!this.uiOpen && !this.teaserShownOnce) {
           this.teaserActive = true;
+          this.teaserShownOnce = true;
           this.updateClasses();
+          this.teardownIdle();
+        }
+      }, 1e4);
+    };
+    this.idleReset = reset;
+    for (const ev of ["mousemove", "keydown", "scroll", "touchstart", "click"]) document.addEventListener(ev, reset, { passive: true });
+    reset();
+  }
+  teardownIdle() {
+    if (this.idleTimer) {
+      clearTimeout(this.idleTimer);
+      this.idleTimer = null;
+    }
+    if (this.idleReset) {
+      for (const ev of ["mousemove", "keydown", "scroll", "touchstart", "click"]) document.removeEventListener(ev, this.idleReset);
+      this.idleReset = null;
+    }
+  }
+  async loadWidgetConfig() {
+    try {
+      const cfg = await this.client.getWidgetConfig();
+      if (!this.getAttribute("teaser") && cfg.teaser) {
+        this.teaserText = cfg.teaser;
+        this.applyTeaserText();
+      }
+      if (cfg.brand) {
+        if (cfg.brand.accentColor) this.style.setProperty("--oc-accent", cfg.brand.accentColor);
+        if (cfg.brand.name && !this.getAttribute("title")) {
+          this.agentName = cfg.brand.name;
+          this.updateHeader();
         }
-      }, 1400));
+        if (cfg.brand.logoUrl) this.applyBrandLogo(cfg.brand.logoUrl);
+      }
+      if (cfg.offline) {
+        this.offline = true;
+        if (cfg.offlineMessage) this.offlineMessage = cfg.offlineMessage;
+        this.renderMessages();
+        this.updateStatus();
+      }
+    } catch {
+    } finally {
+      this.configLoaded = true;
+      if (this.uiOpen && !this.started && !this.offline && this.client) {
+        this.started = true;
+        void this.client.start();
+      }
     }
   }
+  applyTeaserText() {
+    const el = this.shadowRoot?.querySelector(".teaser-btn span:last-child");
+    if (el) el.textContent = this.teaserText;
+  }
+  applyBrandLogo(url) {
+    const set = (host) => {
+      if (!host) return;
+      host.textContent = "";
+      const img = document.createElement("img");
+      img.src = url;
+      img.alt = "";
+      img.style.cssText = "width:100%;height:100%;object-fit:contain";
+      host.appendChild(img);
+    };
+    set(this.shadowRoot?.querySelector(".hd .logo"));
+    set(this.shadowRoot?.querySelector(".teaser-btn .logo"));
+  }
   disconnectedCallback() {
     this.off?.();
     void this.client?.end();
+    this.teardownIdle();
     for (const t of this.timers) clearTimeout(t);
     for (const url of this.imagePreviewCache.values()) {
       if (typeof URL.revokeObjectURL === "function") URL.revokeObjectURL(url);
@@ -876,18 +1065,22 @@ var OyehelloChatElement = class extends HTMLElement {
   key(k) {
     return `oyehello-chat:${k}:${this.getAttribute("agent-id") ?? ""}`;
   }
-  get suggestions() {
+  // Static fallback chips from the `suggestions` attribute (for embedders without flow-driven ones).
+  get attrSuggestions() {
     return (this.getAttribute("suggestions") ?? "").split(",").map((s) => s.trim()).filter(Boolean);
   }
+  // Effective chips: server (flow) suggestions once received, else the static attribute fallback.
+  get chipLabels() {
+    return this.serverSuggestions ?? this.attrSuggestions;
+  }
   // ── Shell (built once) ─────────────────────────────────────────────────────────────────────────
   renderShell() {
     const root = this.shadowRoot;
-    const hasTeaser = !!this.getAttribute("teaser");
     const hasPrivacy = !!this.getAttribute("privacy-url");
-    const teaserText = this.getAttribute("teaser") ?? "";
+    const teaserText = this.teaserText;
     root.innerHTML = `
       <style>${STYLES}</style>
-      <div class="oc${hasTeaser ? " has-teaser" : ""}${hasPrivacy ? " has-privacy" : ""}">
+      <div class="oc has-teaser${hasPrivacy ? " has-privacy" : ""}">
         <div class="panel" role="dialog" aria-label="Chat">
           <div class="hd">
             <span class="hd-grid"></span>
@@ -896,7 +1089,6 @@ var OyehelloChatElement = class extends HTMLElement {
             <button type="button" class="hd-btn max" aria-label="Expand"><span class="i i-expand">${ICON.expand}</span><span class="i i-shrink">${ICON.shrink}</span></button>
             <button type="button" class="hd-btn min" aria-label="Minimise">${ICON.minus}</button>
           </div>
-          <div class="err" hidden></div>
           <div class="body"></div>
           <span class="emoji-scrim"></span>
           <div class="emoji-panel">
@@ -940,7 +1132,6 @@ var OyehelloChatElement = class extends HTMLElement {
     this.fileEl = root.querySelector('input[type="file"]');
     this.titleEl = root.querySelector(".hd-title");
     this.statusEl = root.querySelector(".hd-status .t");
-    this.errEl = root.querySelector(".err");
     this.emojiListEl = root.querySelector(".emoji-list");
     this.emojiSearchEl = root.querySelector(".emoji-search input");
     root.querySelector(".launcher").addEventListener("click", () => this.toggle());
@@ -1021,11 +1212,12 @@ var OyehelloChatElement = class extends HTMLElement {
     this.uiOpen = true;
     this.teaserActive = false;
     this.unseen = 0;
+    this.teardownIdle();
     try {
       sessionStorage.setItem(this.key("open"), "1");
     } catch {
     }
-    if (!this.started && this.client) {
+    if (!this.started && this.client && this.configLoaded && !this.offline) {
       this.started = true;
       void this.client.start();
     }
@@ -1063,6 +1255,7 @@ var OyehelloChatElement = class extends HTMLElement {
       this.updateHeader();
     } else if (e.type === "handoff") this.handoffState = e.state;
     else if (e.type === "agentTyping") this.agentTyping = e.active;
+    else if (e.type === "suggestions") this.serverSuggestions = e.items;
     else if (e.type === "error") this.lastError = e.error.message;
     this.updateStatus();
     this.renderMessages();
@@ -1072,26 +1265,22 @@ var OyehelloChatElement = class extends HTMLElement {
   }
   updateStatus() {
     if (!this.textareaEl) return;
-    const disabled = this.state !== "ready";
+    const disabled = this.state !== "ready" || this.offline;
     this.textareaEl.disabled = disabled;
     const handoff = HANDOFF_STATUS[this.handoffState];
-    const text = this.state === "opening" ? "Connecting\u2026" : handoff ?? (this.getAttribute("status") ?? DEFAULT_STATUS);
+    const text = this.offline ? "Offline" : this.state === "opening" ? "Connecting\u2026" : handoff ?? (this.getAttribute("status") ?? DEFAULT_STATUS);
     if (this.statusEl) this.statusEl.textContent = text;
-    if (this.state === "error" && this.lastError) {
-      this.errEl.hidden = false;
-      this.errEl.innerHTML = `<span>Couldn't start chat: ${escapeHtml(this.lastError)}</span><button class="retry" type="button">Retry</button>`;
-      this.errEl.querySelector(".retry").addEventListener("click", () => {
-        void this.client?.start();
-      });
-    } else {
-      this.errEl.hidden = true;
-      this.errEl.innerHTML = "";
-    }
   }
   // ── Message list + scroll ─────────────────────────────────────────────────────────────────────
   renderMessages() {
     if (!this.bodyEl) return;
     const body = this.bodyEl;
+    const last = this.messages[this.messages.length - 1];
+    if (this.uiOpen && this.streamEl && last && last.id === this.streamId && last.role === "assistant" && last.streaming && this.messages.length === this.renderedCount) {
+      this.streamEl.innerHTML = renderMarkdown(last.text || "");
+      if (!this.away) this.scrollToBottom();
+      return;
+    }
     const prevTop = body.scrollTop;
     const added = this.messages.length - this.renderedCount;
     const botFinal = this.messages.filter((m) => m.role === "assistant" && !m.streaming).length;
@@ -1104,17 +1293,36 @@ var OyehelloChatElement = class extends HTMLElement {
     })();
     let html = this.messages.map((m, i) => this.turnHtml(m, i === lastBot && !this.agentTyping)).join("");
     if (this.agentTyping) html += '<span class="typing"><span></span><span></span><span></span></span>';
-    const sugg = this.suggestions;
+    const sugg = this.chipLabels;
     if (sugg.length > 0 && !this.agentTyping && this.state === "ready") {
       html += `<span class="chips">${sugg.map((s, i) => `<button type="button" class="chip" data-chip="${i}">${escapeHtml(s)}</button>`).join("")}</span>`;
     }
+    if (this.state === "error" && this.lastError) {
+      html += `<div class="oc-err"><span class="oc-err-t">${escapeHtml(this.lastError)}</span><button type="button" class="oc-err-retry">Try again</button></div>`;
+    }
+    if (this.state === "ended") {
+      html += `<div class="oc-ended"><span class="oc-ended-t">Your conversation has ended.</span><button type="button" class="oc-newmsg">New message</button></div>`;
+    }
+    if (this.offline && this.messages.length === 0 && this.state !== "ended") {
+      html += `<div class="oc-ended"><span class="oc-ended-t">${escapeHtml(this.offlineMessage)}</span></div>`;
+    }
     body.innerHTML = html;
     this.hydrateAttachmentImages();
     this.bindChips();
     this.renderedCount = this.messages.length;
     this.renderedBotFinal = botFinal;
+    this.streamId = null;
+    this.streamEl = null;
+    if (last && last.role === "assistant" && last.streaming) {
+      const mds = this.bodyEl.querySelectorAll(".turn.bot .md");
+      this.streamEl = mds[mds.length - 1] ?? null;
+      if (this.streamEl) this.streamId = last.id;
+    }
     if (!this.uiOpen) {
-      if (added > 0) this.unseen += added;
+      if (added > 0) {
+        this.unseen += added;
+        this.maybeChime();
+      }
       this.updateClasses();
       return;
     }
@@ -1122,7 +1330,10 @@ var OyehelloChatElement = class extends HTMLElement {
     else if (!this.away) this.scrollToBottom();
     else {
       body.scrollTop = prevTop;
-      if (added > 0) this.unseen += added;
+      if (added > 0) {
+        this.unseen += added;
+        this.maybeChime();
+      }
     }
     this.updateClasses();
   }
@@ -1173,6 +1384,7 @@ var OyehelloChatElement = class extends HTMLElement {
     }
     this.away = false;
     this.emojiOpen = false;
+    this.serverSuggestions = [];
     void this.client?.sendMessage(text, files.length > 0 ? files : void 0);
     this.textareaEl.value = "";
     this.textareaEl.style.height = "auto";
@@ -1181,16 +1393,70 @@ var OyehelloChatElement = class extends HTMLElement {
   sendChip(text) {
     this.away = false;
     this.emojiOpen = false;
+    this.serverSuggestions = [];
     void this.client?.sendMessage(text);
     this.updateClasses();
   }
   bindChips() {
-    const sugg = this.suggestions;
+    const sugg = this.chipLabels;
     this.bodyEl.querySelectorAll(".chip[data-chip]").forEach((btn) => {
       const i = Number(btn.getAttribute("data-chip"));
       const text = sugg[i];
       if (text) btn.addEventListener("click", () => this.sendChip(text));
     });
+    this.bodyEl.querySelector(".oc-err-retry")?.addEventListener("click", () => {
+      void this.client?.start();
+    });
+    this.bodyEl.querySelector(".oc-newmsg")?.addEventListener("click", () => this.startFresh());
+  }
+  // Reset the thread and open a brand-new session (the widget's "New message" after a session ended).
+  startFresh() {
+    this.serverSuggestions = null;
+    this.receivedAt.clear();
+    this.mdCache.clear();
+    this.streamId = null;
+    this.streamEl = null;
+    this.renderedCount = 0;
+    this.renderedBotFinal = 0;
+    this.away = false;
+    this.unseen = 0;
+    this.client?.reset();
+    this.started = true;
+    void this.client?.start();
+    setTimeout(() => this.textareaEl?.focus(), 60);
+  }
+  // A short two-tone chime for an incoming message the visitor hasn't seen (panel closed or scrolled
+  // up). Off when the `sound="off"` attribute is set. Uses WebAudio (no asset); silent if unavailable
+  // or the browser hasn't allowed audio yet.
+  maybeChime() {
+    const last = this.messages[this.messages.length - 1];
+    if (last && (last.role === "assistant" || last.role === "human")) this.playChime();
+  }
+  playChime() {
+    if (this.getAttribute("sound") === "off") return;
+    try {
+      const Ctx = window.AudioContext ?? window.webkitAudioContext;
+      if (!Ctx) return;
+      if (!this.audioCtx) this.audioCtx = new Ctx();
+      const ctx = this.audioCtx;
+      if (ctx.state === "suspended") void ctx.resume();
+      const now = ctx.currentTime;
+      [880, 1174.66].forEach((freq, i) => {
+        const osc = ctx.createOscillator();
+        const gain = ctx.createGain();
+        osc.type = "sine";
+        osc.frequency.value = freq;
+        const t = now + i * 0.11;
+        gain.gain.setValueAtTime(1e-4, t);
+        gain.gain.exponentialRampToValueAtTime(0.12, t + 0.02);
+        gain.gain.exponentialRampToValueAtTime(1e-4, t + 0.18);
+        osc.connect(gain);
+        gain.connect(ctx.destination);
+        osc.start(t);
+        osc.stop(t + 0.2);
+      });
+    } catch {
+    }
   }
   // ── Emoji ─────────────────────────────────────────────────────────────────────────────────────
   toggleEmoji() {