@osva-ai/connector-freshdesk 0.0.0-stage → 0.1.0

package/LICENSE

@@ -0,0 +1,202 @@
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package/README.md

@@ -1,3 +1,3 @@
-# Temporary Holding Version
+# @osva-ai/connector-zendesk
 
-This version is a temporary placeholder for this package. An operational version to replace this has been submitted for review and is awaiting a staged release.
+Customer support connector (7 tools). See [INSTALL-ZENDESK.md](../../docs/INSTALL-ZENDESK.md).

package/dist/config.d.ts

@@ -0,0 +1,3 @@
+import { type FreshdeskConfig } from "./schemas.js";
+export declare function loadFreshdeskConfig(env?: NodeJS.ProcessEnv): FreshdeskConfig;
+//# sourceMappingURL=config.d.ts.map

package/dist/config.d.ts.map

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package/dist/config.js

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+import { ConnectorSdkError } from "@osva-ai/connector-sdk";
+import { DEFAULT_REQUEST_TIMEOUT_MS, FRESHDESK_ALLOW_TEST_API_HOST_ENV, FRESHDESK_ALLOWED_RESOURCE_IDS_ENV, FRESHDESK_ALLOWED_TARGET_STATUSES_ENV, FRESHDESK_API_BASE_URL_ENV, FRESHDESK_API_KEY_ENV, FRESHDESK_DOMAIN_ENV, FRESHDESK_HOST_WRITES_APPROVED_ENV, FRESHDESK_INCLUDE_PII_ENV, FRESHDESK_NOTES_ENABLED_ENV, FRESHDESK_STATUS_ENABLED_ENV, FRESHDESK_TIMEOUT_MS_ENV, } from "./constants.js";
+import { parseNumericIdList } from "./id-allowlist.js";
+import { parseFreshdeskDomain } from "./freshdesk-base-url.js";
+import { freshdeskConfigSchema } from "./schemas.js";
+function readBoundedInt(raw, fallback, label) {
+    if (raw === undefined || raw.trim().length === 0)
+        return fallback;
+    const value = Number(raw.trim());
+    if (!Number.isInteger(value)) {
+        throw new ConnectorSdkError("CONFIGURATION_ERROR", `${label} must be an integer.`);
+    }
+    return value;
+}
+function parseBooleanFlag(raw, fallback) {
+    if (raw === undefined || raw.trim().length === 0)
+        return fallback;
+    const normalized = raw.trim().toLowerCase();
+    if (["true", "1", "yes"].includes(normalized))
+        return true;
+    if (["false", "0", "no"].includes(normalized))
+        return false;
+    throw new ConnectorSdkError("CONFIGURATION_ERROR", "Boolean environment flag must be true or false.");
+}
+function parseCsvStrings(raw) {
+    if (raw === undefined)
+        return undefined;
+    if (raw.trim().length === 0)
+        return [];
+    return raw
+        .split(",")
+        .map((p) => p.trim())
+        .filter((p) => p.length > 0);
+}
+export function loadFreshdeskConfig(env = process.env) {
+    const rawDomain = env[FRESHDESK_DOMAIN_ENV];
+    const rawKey = env[FRESHDESK_API_KEY_ENV];
+    if (rawDomain === undefined || rawDomain.trim().length === 0) {
+        throw new ConnectorSdkError("CONFIGURATION_ERROR", "Freshdesk domain is not configured.");
+    }
+    if (rawKey === undefined || rawKey.trim().length === 0) {
+        throw new ConnectorSdkError("CONFIGURATION_ERROR", "Freshdesk API key is not configured.");
+    }
+    const allowTestApiHost = parseBooleanFlag(env[FRESHDESK_ALLOW_TEST_API_HOST_ENV], false);
+    const rawApiBase = env[FRESHDESK_API_BASE_URL_ENV]?.trim();
+    let apiBaseUrl;
+    let pinnedOrigin;
+    if (rawApiBase !== undefined && rawApiBase.length > 0) {
+        if (!allowTestApiHost) {
+            throw new ConnectorSdkError("CONFIGURATION_ERROR", "Custom API base URL requires OSVA_CONNECTOR_FRESHDESK_ALLOW_TEST_API_HOST=true.");
+        }
+        const parsedUrl = new URL(rawApiBase);
+        apiBaseUrl = parsedUrl.toString().replace(/\/$/, "");
+        pinnedOrigin = parsedUrl.origin;
+    }
+    else {
+        ({ apiBaseUrl, pinnedOrigin } = parseFreshdeskDomain(rawDomain, allowTestApiHost));
+    }
+    const parsed = freshdeskConfigSchema.safeParse({
+        apiBaseUrl,
+        pinnedOrigin,
+        apiKey: rawKey.trim(),
+        allowTestApiHost,
+        allowedResourceIds: parseNumericIdList(env[FRESHDESK_ALLOWED_RESOURCE_IDS_ENV]),
+        allowedTargetStatuses: parseCsvStrings(env[FRESHDESK_ALLOWED_TARGET_STATUSES_ENV]),
+        notesEnabled: parseBooleanFlag(env[FRESHDESK_NOTES_ENABLED_ENV], false),
+        statusEnabled: parseBooleanFlag(env[FRESHDESK_STATUS_ENABLED_ENV], false),
+        hostWritesApproved: parseBooleanFlag(env[FRESHDESK_HOST_WRITES_APPROVED_ENV], false),
+        includePii: parseBooleanFlag(env[FRESHDESK_INCLUDE_PII_ENV], false),
+        requestTimeoutMs: readBoundedInt(env[FRESHDESK_TIMEOUT_MS_ENV], DEFAULT_REQUEST_TIMEOUT_MS, "Request timeout"),
+    });
+    if (!parsed.success) {
+        throw new ConnectorSdkError("CONFIGURATION_ERROR", "Freshdesk connector configuration is invalid.");
+    }
+    return parsed.data;
+}
+//# sourceMappingURL=config.js.map

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package/dist/connector.d.ts

@@ -0,0 +1,10 @@
+import { type DefinedConnector } from "@osva-ai/connector-sdk";
+import type { FreshdeskConfig } from "./schemas.js";
+import type { FreshdeskClient } from "./freshdesk-client.js";
+export interface CreateFreshdeskConnectorOptions {
+    readonly client: FreshdeskClient;
+    readonly config: FreshdeskConfig;
+    readonly apiKeyForRedaction?: string;
+}
+export declare function createFreshdeskConnector(options: CreateFreshdeskConnectorOptions): DefinedConnector;
+//# sourceMappingURL=connector.d.ts.map

package/dist/connector.d.ts.map

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package/dist/connector.js

@@ -0,0 +1,230 @@
+import { ConnectorSdkError, defineConnector, defineTool, } from "@osva-ai/connector-sdk";
+import { CONNECTOR_KEY, CONNECTOR_NAME, CONNECTOR_VERSION, FRESHDESK_ALLOWED_RESOURCE_IDS_ENV, FRESHDESK_CONTACT_GET_TOOL, FRESHDESK_CONTACT_LIST_TOOL, FRESHDESK_TICKET_CONVERSATION_LIST_TOOL, FRESHDESK_TICKET_GET_TOOL, FRESHDESK_TICKET_LIST_TOOL, FRESHDESK_TICKET_NOTE_ADD_TOOL, FRESHDESK_TICKET_SEARCH_TOOL, FRESHDESK_TICKET_STATUS_SET_TOOL, LIST_DEFAULT_PAGE, LIST_DEFAULT_PER_PAGE, } from "./constants.js";
+import { assertIdAllowed, assertMutationAllowlistConfigured, createNumericIdAllowlist, filterByNumericAllowlist, } from "./id-allowlist.js";
+import { mapFreshdeskError } from "./map-freshdesk-error.js";
+import { buildFreshdeskPrivateNoteBody, buildFreshdeskStatusBody, } from "./mutation-allowlist.js";
+import { mapCommentListResponse, mapTicketGetResponse, mapTicketListResponse, } from "./normalize-freshdesk.js";
+import { contactGetInputJsonSchema, contactGetInputSchema, contactListInputJsonSchema, contactListInputSchema, ticketConversationListInputJsonSchema, ticketConversationListInputSchema, ticketGetInputJsonSchema, ticketGetInputSchema, ticketListInputJsonSchema, ticketListInputSchema, ticketNoteAddInputJsonSchema, ticketNoteAddInputSchema, ticketSearchInputJsonSchema, ticketSearchInputSchema, ticketStatusSetInputJsonSchema, ticketStatusSetInputSchema, } from "./tool-schemas.js";
+function invalidInputError() {
+    return new ConnectorSdkError("INVALID_INPUT", "Invalid tool input.");
+}
+function mapError(error, options, ambiguous) {
+    return mapFreshdeskError(error, {
+        apiKey: options.apiKeyForRedaction,
+        ...(ambiguous === true ? { ambiguousWrite: true } : {}),
+    });
+}
+function assertNotesAllowed(config) {
+    if (!config.notesEnabled) {
+        throw new ConnectorSdkError("FORBIDDEN", "Freshdesk note adds are disabled (NOTES_ENABLED).");
+    }
+    if (!config.hostWritesApproved) {
+        throw new ConnectorSdkError("FORBIDDEN", "Freshdesk mutations require HOST_WRITES_APPROVED.");
+    }
+}
+function assertStatusAllowed(config) {
+    if (!config.statusEnabled) {
+        throw new ConnectorSdkError("FORBIDDEN", "Freshdesk status updates are disabled (STATUS_ENABLED).");
+    }
+    if (!config.hostWritesApproved) {
+        throw new ConnectorSdkError("FORBIDDEN", "Freshdesk mutations require HOST_WRITES_APPROVED.");
+    }
+}
+function readTicketId(raw) {
+    if (typeof raw !== "object" || raw === null)
+        return Number.NaN;
+    const id = raw.id;
+    return typeof id === "number" ? id : Number.parseInt(String(id), 10);
+}
+export function createFreshdeskConnector(options) {
+    const { config, client } = options;
+    const ticketAllowlist = createNumericIdAllowlist(config.allowedResourceIds);
+    return defineConnector({
+        key: CONNECTOR_KEY,
+        name: CONNECTOR_NAME,
+        version: CONNECTOR_VERSION,
+        description: "Freshdesk MCP connector: bounded ticket/contact reads, private note adds, and status updates. No customer-facing replies.",
+        tools: [
+            defineTool({
+                name: FRESHDESK_TICKET_LIST_TOOL,
+                inputSchema: ticketListInputJsonSchema,
+                description: "Lists Freshdesk tickets with bounded pagination.",
+                handler: async (input, context) => {
+                    const parsed = ticketListInputSchema.safeParse(input);
+                    if (!parsed.success)
+                        throw invalidInputError();
+                    if (ticketAllowlist?.allowedIds.size === 0) {
+                        return {
+                            pageInfo: { page: 1, hasMore: false },
+                            tickets: [],
+                            untrustedContent: true,
+                        };
+                    }
+                    const page = parsed.data.page ?? LIST_DEFAULT_PAGE;
+                    const perPage = parsed.data.perPage ?? LIST_DEFAULT_PER_PAGE;
+                    try {
+                        const { items } = await client.listTickets({ page, perPage }, context.signal);
+                        const raw = typeof items === "object" &&
+                            items !== null &&
+                            Array.isArray(items.results)
+                            ? items.results
+                            : Array.isArray(items)
+                                ? items
+                                : [];
+                        const filtered = filterByNumericAllowlist(ticketAllowlist, raw, readTicketId);
+                        return mapTicketListResponse({ tickets: filtered }, page, config.includePii);
+                    }
+                    catch (error) {
+                        throw mapError(error, options);
+                    }
+                },
+            }),
+            defineTool({
+                name: FRESHDESK_TICKET_GET_TOOL,
+                inputSchema: ticketGetInputJsonSchema,
+                description: "Returns one Freshdesk ticket.",
+                handler: async (input, context) => {
+                    const parsed = ticketGetInputSchema.safeParse(input);
+                    if (!parsed.success)
+                        throw invalidInputError();
+                    assertIdAllowed(ticketAllowlist, parsed.data.ticketId, "Ticket");
+                    try {
+                        return mapTicketGetResponse(await client.getTicket(parsed.data.ticketId, context.signal), config.includePii);
+                    }
+                    catch (error) {
+                        throw mapError(error, options);
+                    }
+                },
+            }),
+            defineTool({
+                name: FRESHDESK_TICKET_SEARCH_TOOL,
+                inputSchema: ticketSearchInputJsonSchema,
+                description: "Searches Freshdesk tickets with bounded query length.",
+                handler: async (input, context) => {
+                    const parsed = ticketSearchInputSchema.safeParse(input);
+                    if (!parsed.success)
+                        throw invalidInputError();
+                    const page = parsed.data.page ?? LIST_DEFAULT_PAGE;
+                    try {
+                        const raw = await client.searchTickets(parsed.data.query, page, context.signal);
+                        const list = typeof raw === "object" &&
+                            raw !== null &&
+                            Array.isArray(raw.results)
+                            ? raw.results
+                            : [];
+                        const filtered = filterByNumericAllowlist(ticketAllowlist, list, readTicketId);
+                        return mapTicketListResponse({ tickets: filtered }, page, config.includePii);
+                    }
+                    catch (error) {
+                        throw mapError(error, options);
+                    }
+                },
+            }),
+            defineTool({
+                name: FRESHDESK_TICKET_CONVERSATION_LIST_TOOL,
+                inputSchema: ticketConversationListInputJsonSchema,
+                description: "Lists ticket conversations; customer-facing bodies redacted unless INCLUDE_PII.",
+                handler: async (input, context) => {
+                    const parsed = ticketConversationListInputSchema.safeParse(input);
+                    if (!parsed.success)
+                        throw invalidInputError();
+                    assertIdAllowed(ticketAllowlist, parsed.data.ticketId, "Ticket");
+                    try {
+                        const raw = await client.listTicketConversations(parsed.data.ticketId, context.signal);
+                        return mapCommentListResponse(raw, config.includePii);
+                    }
+                    catch (error) {
+                        throw mapError(error, options);
+                    }
+                },
+            }),
+            defineTool({
+                name: FRESHDESK_CONTACT_LIST_TOOL,
+                inputSchema: contactListInputJsonSchema,
+                description: "Lists Freshdesk contacts.",
+                handler: async (input, context) => {
+                    const parsed = contactListInputSchema.safeParse(input);
+                    if (!parsed.success)
+                        throw invalidInputError();
+                    const page = parsed.data.page ?? LIST_DEFAULT_PAGE;
+                    const perPage = parsed.data.perPage ?? LIST_DEFAULT_PER_PAGE;
+                    try {
+                        const raw = await client.listContacts({ page, perPage }, context.signal);
+                        return {
+                            contacts: Array.isArray(raw) ? raw : [],
+                            untrustedContent: true,
+                        };
+                    }
+                    catch (error) {
+                        throw mapError(error, options);
+                    }
+                },
+            }),
+            defineTool({
+                name: FRESHDESK_CONTACT_GET_TOOL,
+                inputSchema: contactGetInputJsonSchema,
+                description: "Returns one Freshdesk contact.",
+                handler: async (input, context) => {
+                    const parsed = contactGetInputSchema.safeParse(input);
+                    if (!parsed.success)
+                        throw invalidInputError();
+                    try {
+                        return {
+                            contact: await client.getContact(parsed.data.contactId, context.signal),
+                            untrustedContent: true,
+                        };
+                    }
+                    catch (error) {
+                        throw mapError(error, options);
+                    }
+                },
+            }),
+            defineTool({
+                name: FRESHDESK_TICKET_NOTE_ADD_TOOL,
+                inputSchema: ticketNoteAddInputJsonSchema,
+                description: "Adds a private note (not a customer reply). Requires NOTES_ENABLED and allowlist.",
+                handler: async (input, context) => {
+                    assertNotesAllowed(config);
+                    assertMutationAllowlistConfigured(ticketAllowlist, FRESHDESK_ALLOWED_RESOURCE_IDS_ENV);
+                    const parsed = ticketNoteAddInputSchema.safeParse(input);
+                    if (!parsed.success)
+                        throw invalidInputError();
+                    assertIdAllowed(ticketAllowlist, parsed.data.ticketId, "Ticket");
+                    try {
+                        await client.addPrivateNote(parsed.data.ticketId, buildFreshdeskPrivateNoteBody(parsed.data.body), context.signal);
+                        return {
+                            ticketId: parsed.data.ticketId,
+                            created: true,
+                            privateNote: true,
+                        };
+                    }
+                    catch (error) {
+                        throw mapError(error, options, true);
+                    }
+                },
+            }),
+            defineTool({
+                name: FRESHDESK_TICKET_STATUS_SET_TOOL,
+                inputSchema: ticketStatusSetInputJsonSchema,
+                description: "Sets ticket status (open/pending/resolved or 2/3/4). Requires STATUS_ENABLED.",
+                handler: async (input, context) => {
+                    assertStatusAllowed(config);
+                    assertMutationAllowlistConfigured(ticketAllowlist, FRESHDESK_ALLOWED_RESOURCE_IDS_ENV);
+                    const parsed = ticketStatusSetInputSchema.safeParse(input);
+                    if (!parsed.success)
+                        throw invalidInputError();
+                    assertIdAllowed(ticketAllowlist, parsed.data.ticketId, "Ticket");
+                    const body = buildFreshdeskStatusBody(parsed.data.status, config.allowedTargetStatuses);
+                    try {
+                        await client.setTicketStatus(parsed.data.ticketId, body, context.signal);
+                        return { ticketId: parsed.data.ticketId, updated: true };
+                    }
+                    catch (error) {
+                        throw mapError(error, options, true);
+                    }
+                },
+            }),
+        ],
+    });
+}
+//# sourceMappingURL=connector.js.map

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package/dist/constants.d.ts

@@ -0,0 +1,43 @@
+export declare const CONNECTOR_KEY = "osva-connector-freshdesk";
+export declare const CONNECTOR_NAME = "OSVA Freshdesk Connector";
+export declare const CONNECTOR_VERSION = "0.1.0";
+export declare const FRESHDESK_TICKET_LIST_TOOL = "freshdesk.ticket.list";
+export declare const FRESHDESK_TICKET_GET_TOOL = "freshdesk.ticket.get";
+export declare const FRESHDESK_TICKET_SEARCH_TOOL = "freshdesk.ticket.search";
+export declare const FRESHDESK_TICKET_CONVERSATION_LIST_TOOL = "freshdesk.ticket.conversation.list";
+export declare const FRESHDESK_CONTACT_LIST_TOOL = "freshdesk.contact.list";
+export declare const FRESHDESK_CONTACT_GET_TOOL = "freshdesk.contact.get";
+export declare const FRESHDESK_TICKET_NOTE_ADD_TOOL = "freshdesk.ticket.note.add";
+export declare const FRESHDESK_TICKET_STATUS_SET_TOOL = "freshdesk.ticket.status.set";
+export declare const FRESHDESK_DOMAIN_ENV = "OSVA_CONNECTOR_FRESHDESK_DOMAIN";
+export declare const FRESHDESK_API_KEY_ENV = "OSVA_CONNECTOR_FRESHDESK_API_KEY";
+export declare const FRESHDESK_API_BASE_URL_ENV = "OSVA_CONNECTOR_FRESHDESK_API_BASE_URL";
+export declare const FRESHDESK_ALLOWED_RESOURCE_IDS_ENV = "OSVA_CONNECTOR_FRESHDESK_ALLOWED_RESOURCE_IDS";
+export declare const FRESHDESK_ALLOWED_TARGET_STATUSES_ENV = "OSVA_CONNECTOR_FRESHDESK_ALLOWED_TARGET_STATUSES";
+export declare const FRESHDESK_NOTES_ENABLED_ENV = "OSVA_CONNECTOR_FRESHDESK_NOTES_ENABLED";
+export declare const FRESHDESK_STATUS_ENABLED_ENV = "OSVA_CONNECTOR_FRESHDESK_STATUS_ENABLED";
+export declare const FRESHDESK_HOST_WRITES_APPROVED_ENV = "OSVA_CONNECTOR_FRESHDESK_HOST_WRITES_APPROVED";
+export declare const FRESHDESK_INCLUDE_PII_ENV = "OSVA_CONNECTOR_FRESHDESK_INCLUDE_PII";
+export declare const FRESHDESK_ALLOW_TEST_API_HOST_ENV = "OSVA_CONNECTOR_FRESHDESK_ALLOW_TEST_API_HOST";
+export declare const FRESHDESK_TIMEOUT_MS_ENV = "OSVA_CONNECTOR_FRESHDESK_TIMEOUT_MS";
+export declare const PRODUCTION_API_HOST_SUFFIX = ".freshdesk.com";
+export declare const DEFAULT_REQUEST_TIMEOUT_MS = 30000;
+export declare const MIN_REQUEST_TIMEOUT_MS = 1000;
+export declare const MAX_REQUEST_TIMEOUT_MS = 120000;
+export declare const LIST_DEFAULT_PAGE = 1;
+export declare const LIST_DEFAULT_PER_PAGE = 25;
+export declare const LIST_MAX_PER_PAGE = 100;
+export declare const MAX_PAGE_NUMBER = 250;
+export declare const MAX_SEARCH_QUERY_LENGTH = 256;
+export declare const MAX_RESOURCE_ID = 9007199254740991;
+export declare const MAX_NOTE_BODY_LENGTH = 4096;
+export declare const MAX_HTTP_RESPONSE_BYTES = 2097152;
+export declare const MAX_HTTP_REQUEST_BODY_BYTES = 65536;
+export declare const READ_ONLY_MAX_RETRIES = 1;
+export declare const READ_ONLY_RETRY_DELAY_MS = 1000;
+export declare const OUTPUT_MAX_SUBJECT_LENGTH = 512;
+export declare const CONVERSATIONS_PREVIEW_MAX = 25;
+export declare const FRESHDESK_STATUS_OPEN = 2;
+export declare const FRESHDESK_STATUS_PENDING = 3;
+export declare const FRESHDESK_STATUS_RESOLVED = 4;
+//# sourceMappingURL=constants.d.ts.map

package/dist/constants.d.ts.map

@@ -0,0 +1 @@
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