@or-sdk/tickets 1.0.1-327.0 → 1.0.1-329.0

package/dist/cjs/Tickets.js

@@ -108,6 +108,17 @@ var Tickets = (function (_super) {
             });
         });
     };
+    Tickets.prototype.getTickets = function (query) {
+        return __awaiter(this, void 0, void 0, function () {
+            return __generator(this, function (_a) {
+                return [2, this.callApi({
+                        method: 'get',
+                        route: '/tickets',
+                        params: query,
+                    })];
+            });
+        });
+    };
     return Tickets;
 }(base_1.Base));
 exports.Tickets = Tickets;

package/dist/cjs/Tickets.js.map

@@ -1 +1 @@
-{"version":3,"file":"Tickets.js","sourceRoot":"","sources":["../../src/Tickets.ts"],"names":[],"mappings":";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;AAAA,qCAAoC;AASpC,yCAA0C;AAS1C;IAA6B,2BAAI;IAO/B,iBAAY,MAAqB;QACvB,IAAA,KAAK,GAAiB,MAAM,MAAvB,EAAE,UAAU,GAAK,MAAM,WAAX,CAAY;eAErC,kBAAM;YACJ,KAAK,OAAA;YACL,UAAU,YAAA;YACV,UAAU,EAAE,uBAAW;SACxB,CAAC;IACJ,CAAC;IAOK,4BAAU,GAAhB,UAAiB,IAAuB;;;gBACtC,WAAO,IAAI,CAAC,OAAO,CAAC;wBAClB,MAAM,EAAE,MAAM;wBACd,KAAK,EAAE,QAAQ;wBACf,IAAI,MAAA;qBACL,CAAC,EAAC;;;KACJ;IAOK,0BAAQ,GAAd,UAAe,KAAuB;;;gBACpC,WAAO,IAAI,CAAC,OAAO,CAAC;wBAClB,MAAM,EAAE,KAAK;wBACb,KAAK,EAAE,QAAQ;wBACf,MAAM,EAAE,KAAK;qBACd,CAAC,EAAC;;;KACJ;IAQK,4BAAU,GAAhB,UAAiB,EAAU,EAAE,IAAuB;;;gBAClD,WAAO,IAAI,CAAC,OAAO,CAAC;wBAClB,MAAM,EAAE,KAAK;wBACb,KAAK,EAAE,iBAAU,EAAE,CAAE;wBACrB,IAAI,MAAA;qBACL,CAAC,EAAC;;;KACJ;IAOK,4BAAU,GAAhB,UAAiB,IAAuB;;;gBACtC,WAAO,IAAI,CAAC,OAAO,CAAC;wBAClB,MAAM,EAAE,QAAQ;wBAChB,KAAK,EAAE,QAAQ;wBACf,IAAI,MAAA;qBACL,CAAC,EAAC;;;KACJ;IACH,cAAC;AAAD,CAAC,AArED,CAA6B,WAAI,GAqEhC;AArEY,0BAAO"}
+{"version":3,"file":"Tickets.js","sourceRoot":"","sources":["../../src/Tickets.ts"],"names":[],"mappings":";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;AAAA,qCAAoC;AAEpC,yCAA0C;AAc1C;IAA6B,2BAAI;IAO/B,iBAAY,MAAqB;QACvB,IAAA,KAAK,GAAiB,MAAM,MAAvB,EAAE,UAAU,GAAK,MAAM,WAAX,CAAY;eAErC,kBAAM;YACJ,KAAK,OAAA;YACL,UAAU,YAAA;YACV,UAAU,EAAE,uBAAW;SACxB,CAAC;IACJ,CAAC;IAOK,4BAAU,GAAhB,UAAiB,IAAuB;;;gBACtC,WAAO,IAAI,CAAC,OAAO,CAAC;wBAClB,MAAM,EAAE,MAAM;wBACd,KAAK,EAAE,QAAQ;wBACf,IAAI,MAAA;qBACL,CAAC,EAAC;;;KACJ;IAOK,0BAAQ,GAAd,UAAe,KAAuB;;;gBACpC,WAAO,IAAI,CAAC,OAAO,CAAC;wBAClB,MAAM,EAAE,KAAK;wBACb,KAAK,EAAE,QAAQ;wBACf,MAAM,EAAE,KAAK;qBACd,CAAC,EAAC;;;KACJ;IAQK,4BAAU,GAAhB,UAAiB,EAAU,EAAE,IAAuB;;;gBAClD,WAAO,IAAI,CAAC,OAAO,CAAC;wBAClB,MAAM,EAAE,KAAK;wBACb,KAAK,EAAE,iBAAU,EAAE,CAAE;wBACrB,IAAI,MAAA;qBACL,CAAC,EAAC;;;KACJ;IAOK,4BAAU,GAAhB,UAAiB,IAAuB;;;gBACtC,WAAO,IAAI,CAAC,OAAO,CAAC;wBAClB,MAAM,EAAE,QAAQ;wBAChB,KAAK,EAAE,QAAQ;wBACf,IAAI,MAAA;qBACL,CAAC,EAAC;;;KACJ;IAOK,4BAAU,GAAhB,UAAiB,KAAyB;;;gBACxC,WAAO,IAAI,CAAC,OAAO,CAAC;wBAClB,MAAM,EAAE,KAAK;wBACb,KAAK,EAAE,UAAU;wBACjB,MAAM,EAAE,KAAK;qBACd,CAAC,EAAC;;;KACJ;IACH,cAAC;AAAD,CAAC,AAlFD,CAA6B,WAAI,GAkFhC;AAlFY,0BAAO"}

package/dist/cjs/constants.js

@@ -1,5 +1,10 @@
 "use strict";
 Object.defineProperty(exports, "__esModule", { value: true });
-exports.SERVICE_KEY = void 0;
+exports.TicketStatuses = exports.SERVICE_KEY = void 0;
 exports.SERVICE_KEY = 'tickets-api';
+var TicketStatuses;
+(function (TicketStatuses) {
+    TicketStatuses["OPEN"] = "OPEN";
+    TicketStatuses["CLOSED"] = "CLOSED";
+})(TicketStatuses = exports.TicketStatuses || (exports.TicketStatuses = {}));
 //# sourceMappingURL=constants.js.map

package/dist/cjs/constants.js.map

@@ -1 +1 @@
-{"version":3,"file":"constants.js","sourceRoot":"","sources":["../../src/constants.ts"],"names":[],"mappings":";;;AAAa,QAAA,WAAW,GAAG,aAAa,CAAC"}
+{"version":3,"file":"constants.js","sourceRoot":"","sources":["../../src/constants.ts"],"names":[],"mappings":";;;AAAa,QAAA,WAAW,GAAG,aAAa,CAAC;AAEzC,IAAY,cAGX;AAHD,WAAY,cAAc;IACxB,+BAAa,CAAA;IACb,mCAAiB,CAAA;AACnB,CAAC,EAHW,cAAc,GAAd,sBAAc,KAAd,sBAAc,QAGzB"}

package/dist/cjs/entities/ticket.js

@@ -0,0 +1,3 @@
+"use strict";
+Object.defineProperty(exports, "__esModule", { value: true });
+//# sourceMappingURL=ticket.js.map

package/dist/cjs/entities/ticket.js.map

@@ -0,0 +1 @@
+{"version":3,"file":"ticket.js","sourceRoot":"","sources":["../../../src/entities/ticket.ts"],"names":[],"mappings":""}

package/dist/cjs/{types.js → entities/type.js}

@@ -1,3 +1,3 @@
 "use strict";
 Object.defineProperty(exports, "__esModule", { value: true });
-//# sourceMappingURL=types.js.map
+//# sourceMappingURL=type.js.map

package/dist/cjs/entities/type.js.map

@@ -0,0 +1 @@
+{"version":3,"file":"type.js","sourceRoot":"","sources":["../../../src/entities/type.ts"],"names":[],"mappings":""}

package/dist/cjs/types/global.js

@@ -0,0 +1,3 @@
+"use strict";
+Object.defineProperty(exports, "__esModule", { value: true });
+//# sourceMappingURL=global.js.map

package/dist/cjs/types/global.js.map

@@ -0,0 +1 @@
+{"version":3,"file":"global.js","sourceRoot":"","sources":["../../../src/types/global.ts"],"names":[],"mappings":""}

package/dist/cjs/types/index.js

@@ -0,0 +1,3 @@
+"use strict";
+Object.defineProperty(exports, "__esModule", { value: true });
+//# sourceMappingURL=index.js.map

package/dist/cjs/types/index.js.map

@@ -0,0 +1 @@
+{"version":3,"file":"index.js","sourceRoot":"","sources":["../../../src/types/index.ts"],"names":[],"mappings":""}

package/dist/cjs/types/label.js

@@ -0,0 +1,3 @@
+"use strict";
+Object.defineProperty(exports, "__esModule", { value: true });
+//# sourceMappingURL=label.js.map

package/dist/cjs/types/label.js.map

@@ -0,0 +1 @@
+{"version":3,"file":"label.js","sourceRoot":"","sources":["../../../src/types/label.ts"],"names":[],"mappings":""}

package/dist/cjs/types/ticket.js

@@ -0,0 +1,3 @@
+"use strict";
+Object.defineProperty(exports, "__esModule", { value: true });
+//# sourceMappingURL=ticket.js.map

package/dist/cjs/types/ticket.js.map

@@ -0,0 +1 @@
+{"version":3,"file":"ticket.js","sourceRoot":"","sources":["../../../src/types/ticket.ts"],"names":[],"mappings":""}

package/dist/cjs/types/type.js

@@ -0,0 +1,3 @@
+"use strict";
+Object.defineProperty(exports, "__esModule", { value: true });
+//# sourceMappingURL=type.js.map

package/dist/cjs/types/type.js.map

@@ -0,0 +1 @@
+{"version":3,"file":"type.js","sourceRoot":"","sources":["../../../src/types/type.ts"],"names":[],"mappings":""}

package/dist/esm/Tickets.js

@@ -54,5 +54,14 @@ export class Tickets extends Base {
             });
         });
     }
+    getTickets(query) {
+        return __awaiter(this, void 0, void 0, function* () {
+            return this.callApi({
+                method: 'get',
+                route: '/tickets',
+                params: query,
+            });
+        });
+    }
 }
 //# sourceMappingURL=Tickets.js.map

package/dist/esm/Tickets.js.map

@@ -1 +1 @@
-{"version":3,"file":"Tickets.js","sourceRoot":"","sources":["../../src/Tickets.ts"],"names":[],"mappings":";;;;;;;;;AAAA,OAAO,EAAE,IAAI,EAAE,MAAM,cAAc,CAAC;AASpC,OAAO,EAAE,WAAW,EAAE,MAAM,aAAa,CAAC;AAS1C,MAAM,OAAO,OAAQ,SAAQ,IAAI;IAO/B,YAAY,MAAqB;QAC/B,MAAM,EAAE,KAAK,EAAE,UAAU,EAAE,GAAG,MAAM,CAAC;QAErC,KAAK,CAAC;YACJ,KAAK;YACL,UAAU;YACV,UAAU,EAAE,WAAW;SACxB,CAAC,CAAC;IACL,CAAC;IAOK,UAAU,CAAC,IAAuB;;YACtC,OAAO,IAAI,CAAC,OAAO,CAAC;gBAClB,MAAM,EAAE,MAAM;gBACd,KAAK,EAAE,QAAQ;gBACf,IAAI;aACL,CAAC,CAAC;QACL,CAAC;KAAA;IAOK,QAAQ,CAAC,KAAuB;;YACpC,OAAO,IAAI,CAAC,OAAO,CAAC;gBAClB,MAAM,EAAE,KAAK;gBACb,KAAK,EAAE,QAAQ;gBACf,MAAM,EAAE,KAAK;aACd,CAAC,CAAC;QACL,CAAC;KAAA;IAQK,UAAU,CAAC,EAAU,EAAE,IAAuB;;YAClD,OAAO,IAAI,CAAC,OAAO,CAAC;gBAClB,MAAM,EAAE,KAAK;gBACb,KAAK,EAAE,UAAU,EAAE,EAAE;gBACrB,IAAI;aACL,CAAC,CAAC;QACL,CAAC;KAAA;IAOK,UAAU,CAAC,IAAuB;;YACtC,OAAO,IAAI,CAAC,OAAO,CAAC;gBAClB,MAAM,EAAE,QAAQ;gBAChB,KAAK,EAAE,QAAQ;gBACf,IAAI;aACL,CAAC,CAAC;QACL,CAAC;KAAA;CACF"}
+{"version":3,"file":"Tickets.js","sourceRoot":"","sources":["../../src/Tickets.ts"],"names":[],"mappings":";;;;;;;;;AAAA,OAAO,EAAE,IAAI,EAAE,MAAM,cAAc,CAAC;AAEpC,OAAO,EAAE,WAAW,EAAE,MAAM,aAAa,CAAC;AAc1C,MAAM,OAAO,OAAQ,SAAQ,IAAI;IAO/B,YAAY,MAAqB;QAC/B,MAAM,EAAE,KAAK,EAAE,UAAU,EAAE,GAAG,MAAM,CAAC;QAErC,KAAK,CAAC;YACJ,KAAK;YACL,UAAU;YACV,UAAU,EAAE,WAAW;SACxB,CAAC,CAAC;IACL,CAAC;IAOK,UAAU,CAAC,IAAuB;;YACtC,OAAO,IAAI,CAAC,OAAO,CAAC;gBAClB,MAAM,EAAE,MAAM;gBACd,KAAK,EAAE,QAAQ;gBACf,IAAI;aACL,CAAC,CAAC;QACL,CAAC;KAAA;IAOK,QAAQ,CAAC,KAAuB;;YACpC,OAAO,IAAI,CAAC,OAAO,CAAC;gBAClB,MAAM,EAAE,KAAK;gBACb,KAAK,EAAE,QAAQ;gBACf,MAAM,EAAE,KAAK;aACd,CAAC,CAAC;QACL,CAAC;KAAA;IAQK,UAAU,CAAC,EAAU,EAAE,IAAuB;;YAClD,OAAO,IAAI,CAAC,OAAO,CAAC;gBAClB,MAAM,EAAE,KAAK;gBACb,KAAK,EAAE,UAAU,EAAE,EAAE;gBACrB,IAAI;aACL,CAAC,CAAC;QACL,CAAC;KAAA;IAOK,UAAU,CAAC,IAAuB;;YACtC,OAAO,IAAI,CAAC,OAAO,CAAC;gBAClB,MAAM,EAAE,QAAQ;gBAChB,KAAK,EAAE,QAAQ;gBACf,IAAI;aACL,CAAC,CAAC;QACL,CAAC;KAAA;IAOK,UAAU,CAAC,KAAyB;;YACxC,OAAO,IAAI,CAAC,OAAO,CAAC;gBAClB,MAAM,EAAE,KAAK;gBACb,KAAK,EAAE,UAAU;gBACjB,MAAM,EAAE,KAAK;aACd,CAAC,CAAC;QACL,CAAC;KAAA;CACF"}

package/dist/esm/constants.js

@@ -1,2 +1,7 @@
 export const SERVICE_KEY = 'tickets-api';
+export var TicketStatuses;
+(function (TicketStatuses) {
+    TicketStatuses["OPEN"] = "OPEN";
+    TicketStatuses["CLOSED"] = "CLOSED";
+})(TicketStatuses || (TicketStatuses = {}));
 //# sourceMappingURL=constants.js.map

package/dist/esm/constants.js.map

@@ -1 +1 @@
-{"version":3,"file":"constants.js","sourceRoot":"","sources":["../../src/constants.ts"],"names":[],"mappings":"AAAA,MAAM,CAAC,MAAM,WAAW,GAAG,aAAa,CAAC"}
+{"version":3,"file":"constants.js","sourceRoot":"","sources":["../../src/constants.ts"],"names":[],"mappings":"AAAA,MAAM,CAAC,MAAM,WAAW,GAAG,aAAa,CAAC;AAEzC,MAAM,CAAN,IAAY,cAGX;AAHD,WAAY,cAAc;IACxB,+BAAa,CAAA;IACb,mCAAiB,CAAA;AACnB,CAAC,EAHW,cAAc,KAAd,cAAc,QAGzB"}

package/dist/esm/entities/ticket.js

@@ -0,0 +1,2 @@
+export {};
+//# sourceMappingURL=ticket.js.map

package/dist/esm/entities/ticket.js.map

@@ -0,0 +1 @@
+{"version":3,"file":"ticket.js","sourceRoot":"","sources":["../../../src/entities/ticket.ts"],"names":[],"mappings":""}

package/dist/esm/entities/type.js

@@ -0,0 +1,2 @@
+export {};
+//# sourceMappingURL=type.js.map

package/dist/esm/entities/type.js.map

@@ -0,0 +1 @@
+{"version":3,"file":"type.js","sourceRoot":"","sources":["../../../src/entities/type.ts"],"names":[],"mappings":""}

package/dist/esm/types/global.js

@@ -0,0 +1,2 @@
+export {};
+//# sourceMappingURL=global.js.map

package/dist/esm/types/global.js.map

@@ -0,0 +1 @@
+{"version":3,"file":"global.js","sourceRoot":"","sources":["../../../src/types/global.ts"],"names":[],"mappings":""}

package/dist/esm/types/index.js

@@ -0,0 +1,2 @@
+export {};
+//# sourceMappingURL=index.js.map

package/dist/esm/types/index.js.map

@@ -0,0 +1 @@
+{"version":3,"file":"index.js","sourceRoot":"","sources":["../../../src/types/index.ts"],"names":[],"mappings":""}

package/dist/esm/types/label.js

@@ -0,0 +1,2 @@
+export {};
+//# sourceMappingURL=label.js.map

package/dist/esm/types/label.js.map

@@ -0,0 +1 @@
+{"version":3,"file":"label.js","sourceRoot":"","sources":["../../../src/types/label.ts"],"names":[],"mappings":""}

package/dist/esm/types/ticket.js

@@ -0,0 +1,2 @@
+export {};
+//# sourceMappingURL=ticket.js.map

package/dist/esm/types/ticket.js.map

@@ -0,0 +1 @@
+{"version":3,"file":"ticket.js","sourceRoot":"","sources":["../../../src/types/ticket.ts"],"names":[],"mappings":""}

package/dist/esm/types/type.js

@@ -0,0 +1,2 @@
+export {};
+//# sourceMappingURL=type.js.map

package/dist/esm/types/type.js.map

@@ -0,0 +1 @@
+{"version":3,"file":"type.js","sourceRoot":"","sources":["../../../src/types/type.ts"],"names":[],"mappings":""}

package/dist/types/Tickets.d.ts

@@ -1,9 +1,15 @@
 import { Base } from '@or-sdk/base';
-import { CreateTypeOptions, FindTypesOptions, TicketsConfig, UpdateTypeOptions, TypeRecordEntity, EntitiesListResponse, DeleteTypeOptions } from './types';
+import { TicketsConfig } from './types';
+import { TypeRecordEntity } from './entities/type';
+import { TicketRecordEntity } from './entities/ticket';
+import { EntitiesListResponse } from './types/global';
+import { UpdateTypeOptions, DeleteTypeOptions, FindTypesOptions, CreateTypeOptions } from './types/type';
+import { FindTicketsOptions } from './types/ticket';
 export declare class Tickets extends Base {
     constructor(params: TicketsConfig);
     createType(data: CreateTypeOptions): Promise<TypeRecordEntity>;
     getTypes(query: FindTypesOptions): Promise<EntitiesListResponse<TypeRecordEntity>>;
     updateType(id: string, data: UpdateTypeOptions): Promise<TypeRecordEntity>;
     deleteType(data: DeleteTypeOptions): Promise<TypeRecordEntity>;
+    getTickets(query: FindTicketsOptions): Promise<EntitiesListResponse<TicketRecordEntity>>;
 }

package/dist/types/constants.d.ts

@@ -1 +1,5 @@
 export declare const SERVICE_KEY = "tickets-api";
+export declare enum TicketStatuses {
+    OPEN = "OPEN",
+    CLOSED = "CLOSED"
+}

package/dist/types/entities/ticket.d.ts

@@ -0,0 +1,20 @@
+import { TicketStatuses } from '../constants';
+import { CreatedBy } from '../types/global';
+export interface TicketRecordEntity {
+    id: string;
+    accountId: string;
+    slugId: string;
+    title: string;
+    description: string;
+    email?: string;
+    status: TicketStatuses;
+    ticketType: string;
+    labels?: string | string[];
+    ticketTypeData: Record<string, any>;
+    filters: Record<string, any>;
+    createdBy: CreatedBy;
+    dateCreated: Date;
+    dateModified: Date;
+    version?: string;
+    meta?: Record<string, any>;
+}

package/dist/types/entities/type.d.ts

@@ -0,0 +1,13 @@
+import { CreatedBy } from '../types/global';
+export interface TypeRecordEntity {
+    id: string;
+    accountId: string;
+    label: string;
+    settings: Record<string, any>;
+    initialData: Record<string, any>;
+    createdBy: CreatedBy;
+    dateCreated: Date;
+    dateModified: Date;
+    meta?: Record<string, any>;
+    _isDeleted: boolean;
+}

package/dist/types/types/global.d.ts

@@ -0,0 +1,9 @@
+export declare type CreatedBy = {
+    accountId: string;
+    userId?: string;
+    flowId?: string;
+};
+export interface EntitiesListResponse<R extends Record<string, any> = Record<string, any>> {
+    total: number;
+    hits: R[];
+}

package/dist/types/types/index.d.ts

@@ -0,0 +1,5 @@
+import { Token } from '@or-sdk/base';
+export declare type TicketsConfig = {
+    token: Token;
+    serviceUrl?: string;
+};

package/dist/types/types/label.d.ts

@@ -0,0 +1,6 @@
+export declare type CreateLabelOptions = {
+    label: string;
+    color: string;
+    ticketType?: string;
+    meta?: Record<string, any>;
+};

package/dist/types/types/ticket.d.ts

@@ -0,0 +1,18 @@
+import { TicketStatuses } from '../constants';
+export interface FindTicketsOptions {
+    accountId?: string;
+    id?: string | string[];
+    slugId?: string | string[];
+    requesterId?: string;
+    search?: string;
+    status?: TicketStatuses;
+    ticketType?: string;
+    systemLabels?: string | string[];
+    accountLabels?: string | string[];
+    labels?: string | string[];
+    projection?: string;
+    orderBy?: string;
+    sortOrder?: string;
+    from?: number;
+    size?: number;
+}

package/dist/types/types/type.d.ts

@@ -0,0 +1,26 @@
+import { CreateLabelOptions } from './label';
+export declare type CreateTypeOptions = {
+    label: string;
+    settings: Record<string, any>;
+    initialData: Record<string, any>;
+    systemLabels?: Pick<CreateLabelOptions, 'label' | 'color'>[];
+};
+export declare type UpdateTypeOptions = {
+    label?: string;
+    settings?: Record<string, any>;
+    initialData?: Record<string, any>;
+    meta?: Record<string, any>;
+    _isDeleted?: boolean;
+};
+export declare type DeleteTypeOptions = {
+    id: string;
+};
+export declare type FindTypesOptions = {
+    accountId?: string | string[];
+    projection?: string[];
+    from?: number;
+    size?: number;
+    orderBy?: string;
+    sortOrder?: string;
+    label?: string;
+};

package/package.json

@@ -1,5 +1,5 @@
 {
-  "version": "1.0.1-327.0",
+  "version": "1.0.1-329.0",
   "name": "@or-sdk/tickets",
   "main": "dist/cjs/index.js",
   "module": "dist/esm/index.js",

package/src/Tickets.ts

@@ -1,13 +1,11 @@
 import { Base } from '@or-sdk/base';
-import {
-  CreateTypeOptions,
-  FindTypesOptions,
-  TicketsConfig,
-  UpdateTypeOptions,
-  TypeRecordEntity,
-  EntitiesListResponse, DeleteTypeOptions,
-} from './types';
+import { TicketsConfig } from './types';
 import { SERVICE_KEY } from './constants';
+import { TypeRecordEntity } from './entities/type';
+import { TicketRecordEntity } from './entities/ticket';
+import { EntitiesListResponse } from './types/global';
+import { UpdateTypeOptions, DeleteTypeOptions, FindTypesOptions, CreateTypeOptions } from './types/type';
+import { FindTicketsOptions } from './types/ticket';
 
 /**
  * OneReach Tickets service client
@@ -49,7 +47,7 @@ export class Tickets extends Base {
   /**
    * Get the list of available Types
    * @param query has FindTypesOptions values inside
-   * @return Type Entity
+   * @return List of Types Entities
    */
   async getTypes(query: FindTypesOptions): Promise<EntitiesListResponse<TypeRecordEntity>> {
     return this.callApi({
@@ -85,4 +83,17 @@ export class Tickets extends Base {
       data,
     });
   }
+
+  /**
+   * Get the list of available Tickets
+   * @param query has FindTicketsOptions values inside
+   * @return List of Tickets Entities
+   */
+  async getTickets(query: FindTicketsOptions): Promise<EntitiesListResponse<TicketRecordEntity>> {
+    return this.callApi({
+      method: 'get',
+      route: '/tickets',
+      params: query,
+    });
+  }
 }

package/src/constants.ts

@@ -1 +1,7 @@
 export const SERVICE_KEY = 'tickets-api';
+
+export enum TicketStatuses {
+  OPEN = 'OPEN',
+  CLOSED = 'CLOSED',
+}
+

package/src/entities/ticket.ts

@@ -0,0 +1,21 @@
+import { TicketStatuses } from '../constants';
+import { CreatedBy } from '../types/global';
+
+export interface TicketRecordEntity {
+  id: string;
+  accountId: string;
+  slugId: string;
+  title: string;
+  description: string;
+  email?: string;
+  status: TicketStatuses;
+  ticketType: string;
+  labels?: string | string[];
+  ticketTypeData: Record<string, any>;
+  filters: Record<string, any>;
+  createdBy: CreatedBy;
+  dateCreated: Date;
+  dateModified: Date;
+  version?: string;
+  meta?: Record<string, any>;
+}

package/src/entities/type.ts

@@ -0,0 +1,14 @@
+import { CreatedBy } from '../types/global';
+
+export interface TypeRecordEntity {
+  id: string;
+  accountId: string;
+  label: string;
+  settings: Record<string, any>;
+  initialData: Record<string, any>;
+  createdBy: CreatedBy;
+  dateCreated: Date;
+  dateModified: Date;
+  meta?: Record<string, any>;
+  _isDeleted: boolean;
+}

package/src/types/global.ts

@@ -0,0 +1,11 @@
+export type CreatedBy = {
+  accountId: string;
+  userId?: string;
+  flowId?: string;
+};
+
+export interface EntitiesListResponse<R extends Record<string, any> = Record<string, any>> {
+  total: number;
+  hits: R[];
+}
+

package/src/types/index.ts

@@ -0,0 +1,8 @@
+// eslint-disable-next-line @typescript-eslint/ban-ts-comment
+// @ts-ignore
+import { Token } from '@or-sdk/base';
+
+export type TicketsConfig = {
+  token: Token;
+  serviceUrl?: string;
+};

package/src/types/label.ts

@@ -0,0 +1,6 @@
+export type CreateLabelOptions = {
+  label: string;
+  color: string;
+  ticketType?: string;
+  meta?: Record<string, any>;
+};

package/src/types/ticket.ts

@@ -0,0 +1,19 @@
+import { TicketStatuses } from '../constants';
+
+export interface FindTicketsOptions {
+  accountId?: string;
+  id?: string | string[];
+  slugId?: string | string[];
+  requesterId?: string;
+  search?: string;
+  status?: TicketStatuses;
+  ticketType?: string;
+  systemLabels?: string | string[];
+  accountLabels?: string | string[];
+  labels?: string | string[];
+  projection?: string;
+  orderBy?: string;
+  sortOrder?: string;
+  from?: number;
+  size?: number;
+}

package/src/types/type.ts

@@ -0,0 +1,30 @@
+import { CreateLabelOptions } from './label';
+
+export type CreateTypeOptions = {
+  label: string;
+  settings: Record<string, any>;
+  initialData: Record<string, any>;
+  systemLabels?: Pick<CreateLabelOptions, 'label' | 'color'>[];
+};
+
+export type UpdateTypeOptions = {
+  label?: string;
+  settings?: Record<string, any>;
+  initialData?: Record<string, any>;
+  meta?: Record<string, any>;
+  _isDeleted?: boolean;
+};
+
+export type DeleteTypeOptions = {
+  id: string;
+};
+
+export type FindTypesOptions = {
+  accountId?: string | string[];
+  projection?: string[];
+  from?: number;
+  size?: number;
+  orderBy?: string;
+  sortOrder?: string;
+  label?: string;
+};

package/dist/cjs/types.js.map

@@ -1 +0,0 @@
-{"version":3,"file":"types.js","sourceRoot":"","sources":["../../src/types.ts"],"names":[],"mappings":""}

package/dist/esm/types.js

@@ -1,2 +0,0 @@
-export {};
-//# sourceMappingURL=types.js.map

package/dist/esm/types.js.map

@@ -1 +0,0 @@
-{"version":3,"file":"types.js","sourceRoot":"","sources":["../../src/types.ts"],"names":[],"mappings":""}

package/dist/types/types.d.ts

@@ -1,58 +0,0 @@
-import { Token } from '@or-sdk/base';
-export declare type TicketsConfig = {
-    token: Token;
-    serviceUrl?: string;
-};
-declare type CreatedBy = {
-    accountId: string;
-    userId?: string;
-    flowId?: string;
-};
-export interface EntitiesListResponse<R extends Record<string, any> = Record<string, any>> {
-    total: number;
-    hits: R[];
-}
-export interface TypeRecordEntity {
-    id: string;
-    accountId: string;
-    label: string;
-    settings: Record<string, any>;
-    initialData: Record<string, any>;
-    createdBy: CreatedBy;
-    dateCreated: Date;
-    dateModified: Date;
-    meta?: Record<string, any>;
-    _isDeleted: boolean;
-}
-export declare type CreateLabelOptions = {
-    label: string;
-    color: string;
-    ticketType?: string;
-    meta?: Record<string, any>;
-};
-export declare type CreateTypeOptions = {
-    label: string;
-    settings: Record<string, any>;
-    initialData: Record<string, any>;
-    systemLabels?: Pick<CreateLabelOptions, 'label' | 'color'>[];
-};
-export declare type UpdateTypeOptions = {
-    label?: string;
-    settings?: Record<string, any>;
-    initialData?: Record<string, any>;
-    meta?: Record<string, any>;
-    _isDeleted?: boolean;
-};
-export declare type DeleteTypeOptions = {
-    id: string;
-};
-export declare type FindTypesOptions = {
-    accountId?: string | string[];
-    projection?: string[];
-    from?: number;
-    size?: number;
-    orderBy?: string;
-    sortOrder?: string;
-    label?: string;
-};
-export {};

package/src/types.ts

@@ -1,66 +0,0 @@
-import { Token } from '@or-sdk/base';
-
-export type TicketsConfig = {
-  token: Token;
-  serviceUrl?: string;
-};
-
-type CreatedBy = {
-  accountId: string;
-  userId?: string;
-  flowId?: string;
-};
-
-export interface EntitiesListResponse<R extends Record<string, any> = Record<string, any>> {
-  total: number;
-  hits: R[];
-}
-
-export interface TypeRecordEntity {
-  id: string;
-  accountId: string;
-  label: string;
-  settings: Record<string, any>;
-  initialData: Record<string, any>;
-  createdBy: CreatedBy;
-  dateCreated: Date;
-  dateModified: Date;
-  meta?: Record<string, any>;
-  _isDeleted: boolean;
-}
-
-export type CreateLabelOptions = {
-  label: string;
-  color: string;
-  ticketType?: string;
-  meta?: Record<string, any>;
-};
-
-export type CreateTypeOptions = {
-  label: string;
-  settings: Record<string, any>;
-  initialData: Record<string, any>;
-  systemLabels?: Pick<CreateLabelOptions, 'label' | 'color'>[];
-};
-
-export type UpdateTypeOptions = {
-  label?: string;
-  settings?: Record<string, any>;
-  initialData?: Record<string, any>;
-  meta?: Record<string, any>;
-  _isDeleted?: boolean;
-};
-
-export type DeleteTypeOptions = {
-  id: string;
-};
-
-export type FindTypesOptions = {
-  accountId?: string | string[];
-  projection?: string[];
-  from?: number;
-  size?: number;
-  orderBy?: string;
-  sortOrder?: string;
-  label?: string;
-};