@operor/analytics 0.1.0

package/dist/index.js

@@ -0,0 +1,571 @@
+import Database from "better-sqlite3";
+
+//#region src/SQLiteAnalyticsStore.ts
+const SESSION_GAP_MS$1 = 1800 * 1e3;
+var SQLiteAnalyticsStore = class {
+	db;
+	constructor(dbPath = "./analytics.db") {
+		this.db = new Database(dbPath);
+		this.db.pragma("journal_mode = WAL");
+		this.db.pragma("foreign_keys = ON");
+	}
+	async initialize() {
+		this.db.exec(`
+      CREATE TABLE IF NOT EXISTS message_events (
+        id INTEGER PRIMARY KEY AUTOINCREMENT,
+        timestamp INTEGER NOT NULL,
+        channel TEXT NOT NULL,
+        customer_phone TEXT NOT NULL,
+        customer_id TEXT NOT NULL,
+        agent_name TEXT NOT NULL,
+        intent TEXT NOT NULL DEFAULT '',
+        intent_confidence REAL NOT NULL DEFAULT 0,
+        response_time_ms INTEGER NOT NULL DEFAULT 0,
+        llm_cost REAL NOT NULL DEFAULT 0,
+        kb_top_score REAL NOT NULL DEFAULT 0,
+        kb_is_faq_match INTEGER NOT NULL DEFAULT 0,
+        kb_result_count INTEGER NOT NULL DEFAULT 0,
+        tool_calls_count INTEGER NOT NULL DEFAULT 0,
+        tool_calls_json TEXT,
+        message_length INTEGER NOT NULL DEFAULT 0,
+        response_length INTEGER NOT NULL DEFAULT 0,
+        is_new_customer INTEGER NOT NULL DEFAULT 0,
+        was_escalated INTEGER NOT NULL DEFAULT 0,
+        conversation_id TEXT,
+        prompt_tokens INTEGER NOT NULL DEFAULT 0,
+        completion_tokens INTEGER NOT NULL DEFAULT 0
+      );
+
+      CREATE INDEX IF NOT EXISTS idx_events_timestamp ON message_events(timestamp);
+      CREATE INDEX IF NOT EXISTS idx_events_agent ON message_events(agent_name);
+      CREATE INDEX IF NOT EXISTS idx_events_customer ON message_events(customer_phone);
+      CREATE INDEX IF NOT EXISTS idx_events_conversation ON message_events(conversation_id);
+
+      CREATE TABLE IF NOT EXISTS conversations (
+        id TEXT PRIMARY KEY,
+        customer_id TEXT NOT NULL,
+        customer_phone TEXT NOT NULL,
+        channel TEXT NOT NULL,
+        agent_id TEXT NOT NULL,
+        started_at INTEGER NOT NULL,
+        ended_at INTEGER NOT NULL,
+        message_count INTEGER NOT NULL DEFAULT 0,
+        tool_call_count INTEGER NOT NULL DEFAULT 0,
+        total_duration_ms INTEGER NOT NULL DEFAULT 0,
+        total_cost REAL NOT NULL DEFAULT 0,
+        resolved INTEGER NOT NULL DEFAULT 0,
+        resolution_type TEXT
+      );
+
+      CREATE TABLE IF NOT EXISTS daily_metrics (
+        date TEXT NOT NULL,
+        metric TEXT NOT NULL,
+        channel TEXT NOT NULL DEFAULT '',
+        agent_id TEXT NOT NULL DEFAULT '',
+        value REAL NOT NULL DEFAULT 0,
+        PRIMARY KEY (date, metric, channel, agent_id)
+      );
+
+      CREATE TABLE IF NOT EXISTS analytics_meta (
+        key TEXT PRIMARY KEY,
+        value TEXT NOT NULL
+      );
+    `);
+	}
+	async close() {
+		this.db.close();
+	}
+	async recordMessageEvent(event) {
+		this.db.prepare(`
+      INSERT INTO message_events
+        (timestamp, channel, customer_phone, customer_id, agent_name, intent,
+         intent_confidence, response_time_ms, llm_cost, kb_top_score, kb_is_faq_match,
+         kb_result_count, tool_calls_count, tool_calls_json, message_length,
+         response_length, is_new_customer, was_escalated, conversation_id,
+         prompt_tokens, completion_tokens)
+      VALUES (?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?)
+    `).run(event.timestamp, event.channel, event.customerPhone, event.customerId, event.agentName, event.intent, event.intentConfidence, event.responseTimeMs, event.llmCost, event.kbTopScore, event.kbIsFaqMatch ? 1 : 0, event.kbResultCount, event.toolCallsCount, event.toolCallsJson, event.messageLength, event.responseLength, event.isNewCustomer ? 1 : 0, event.wasEscalated ? 1 : 0, event.conversationId, event.promptTokens, event.completionTokens);
+	}
+	async getOrCreateConversation(customerPhone, channel, agentName) {
+		const now = Date.now();
+		const cutoff = now - SESSION_GAP_MS$1;
+		const existing = this.db.prepare(`
+      SELECT id FROM conversations
+      WHERE customer_phone = ? AND channel = ? AND agent_id = ? AND ended_at > ?
+      ORDER BY ended_at DESC LIMIT 1
+    `).get(customerPhone, channel, agentName, cutoff);
+		if (existing) return existing.id;
+		const id = crypto.randomUUID();
+		this.db.prepare(`
+      INSERT INTO conversations (id, customer_id, customer_phone, channel, agent_id, started_at, ended_at)
+      VALUES (?, ?, ?, ?, ?, ?, ?)
+    `).run(id, "", customerPhone, channel, agentName, now, now);
+		return id;
+	}
+	async updateConversationStats(conversationId, event) {
+		this.db.prepare(`
+      UPDATE conversations SET
+        customer_id = CASE WHEN customer_id = '' THEN ? ELSE customer_id END,
+        ended_at = ?,
+        message_count = message_count + 1,
+        tool_call_count = tool_call_count + ?,
+        total_duration_ms = ? - started_at,
+        total_cost = total_cost + ?
+      WHERE id = ?
+    `).run(event.customerId, event.timestamp, event.toolCallsCount, event.timestamp, event.llmCost, conversationId);
+	}
+	async getSummary(range) {
+		const where = range ? "WHERE timestamp >= ? AND timestamp <= ?" : "";
+		const params = range ? [range.from, range.to] : [];
+		const row = this.db.prepare(`
+      SELECT
+        COUNT(*) as total,
+        AVG(response_time_ms) as avg_response_time,
+        COUNT(DISTINCT customer_phone) as unique_customers,
+        SUM(CASE WHEN is_new_customer = 1 THEN 1 ELSE 0 END) as new_customers,
+        SUM(CASE WHEN kb_is_faq_match = 1 THEN 1 ELSE 0 END) as faq_hits,
+        SUM(CASE WHEN kb_top_score >= 0.7 THEN 1 ELSE 0 END) as kb_answered,
+        SUM(CASE WHEN kb_top_score < 0.3 THEN 1 ELSE 0 END) as no_answer
+      FROM message_events ${where}
+    `).get(...params);
+		const total = row.total || 0;
+		const peakRow = this.db.prepare(`
+      SELECT date(timestamp / 1000, 'unixepoch') as day, COUNT(*) as cnt
+      FROM message_events ${where}
+      GROUP BY day ORDER BY cnt DESC LIMIT 1
+    `).get(...params);
+		const agentRows = this.db.prepare(`
+      SELECT agent_name, COUNT(*) as cnt
+      FROM message_events ${where}
+      GROUP BY agent_name
+    `).all(...params);
+		const agentBreakdown = {};
+		for (const r of agentRows) agentBreakdown[r.agent_name] = r.cnt;
+		return {
+			totalMessages: total,
+			avgPerDay: total / (this.db.prepare(`
+      SELECT COUNT(DISTINCT date(timestamp / 1000, 'unixepoch')) as days
+      FROM message_events ${where}
+    `).get(...params).days || 1),
+			peakDay: peakRow?.day ?? null,
+			kbAnsweredPct: total > 0 ? row.kb_answered / total * 100 : 0,
+			llmFallbackPct: total > 0 ? (total - row.kb_answered) / total * 100 : 0,
+			noAnswerPct: total > 0 ? row.no_answer / total * 100 : 0,
+			avgResponseTime: row.avg_response_time || 0,
+			faqHitRate: total > 0 ? row.faq_hits / total * 100 : 0,
+			uniqueCustomers: row.unique_customers || 0,
+			newCustomers: row.new_customers || 0,
+			returningCustomers: (row.unique_customers || 0) - (row.new_customers || 0),
+			agentBreakdown,
+			pendingReviews: 0
+		};
+	}
+	async getMessageVolume(range, groupBy = "day") {
+		const where = range ? "WHERE timestamp >= ? AND timestamp <= ?" : "";
+		const params = range ? [range.from, range.to] : [];
+		const dateExpr = groupBy === "hour" ? "strftime('%Y-%m-%d %H:00', timestamp / 1000, 'unixepoch')" : "date(timestamp / 1000, 'unixepoch')";
+		return this.db.prepare(`
+      SELECT ${dateExpr} as date, COUNT(*) as count
+      FROM message_events ${where}
+      GROUP BY date ORDER BY date
+    `).all(...params).map((r) => ({
+			date: r.date,
+			count: r.count
+		}));
+	}
+	async getAgentStats(range) {
+		const where = range ? "WHERE timestamp >= ? AND timestamp <= ?" : "";
+		const params = range ? [range.from, range.to] : [];
+		return this.db.prepare(`
+      SELECT
+        agent_name,
+        COUNT(*) as message_count,
+        AVG(response_time_ms) as avg_response_time,
+        AVG(intent_confidence) as avg_confidence,
+        SUM(CASE WHEN was_escalated = 1 THEN 1 ELSE 0 END) as escalation_count,
+        SUM(tool_calls_count) as tool_call_count
+      FROM message_events ${where}
+      GROUP BY agent_name
+    `).all(...params).map((r) => ({
+			agentName: r.agent_name,
+			messageCount: r.message_count,
+			avgResponseTimeMs: r.avg_response_time || 0,
+			avgConfidence: r.avg_confidence || 0,
+			escalationCount: r.escalation_count || 0,
+			toolCallCount: r.tool_call_count || 0
+		}));
+	}
+	async getCustomerStats(range, limit = 50) {
+		const where = range ? "WHERE timestamp >= ? AND timestamp <= ?" : "";
+		const params = range ? [
+			range.from,
+			range.to,
+			limit
+		] : [limit];
+		return this.db.prepare(`
+      SELECT
+        customer_id,
+        customer_phone,
+        COUNT(*) as message_count,
+        MIN(timestamp) as first_seen,
+        MAX(timestamp) as last_seen,
+        MAX(is_new_customer) as is_new
+      FROM message_events ${where}
+      GROUP BY customer_phone
+      ORDER BY message_count DESC
+      LIMIT ?
+    `).all(...params).map((r) => ({
+			customerId: r.customer_id,
+			customerPhone: r.customer_phone,
+			messageCount: r.message_count,
+			firstSeen: r.first_seen,
+			lastSeen: r.last_seen,
+			isNew: !!r.is_new
+		}));
+	}
+	async getKbStats(range) {
+		const where = range ? "WHERE timestamp >= ? AND timestamp <= ?" : "";
+		const params = range ? [range.from, range.to] : [];
+		const row = this.db.prepare(`
+      SELECT
+        COUNT(*) as total,
+        SUM(CASE WHEN kb_is_faq_match = 1 THEN 1 ELSE 0 END) as faq_hits,
+        AVG(kb_top_score) as avg_score
+      FROM message_events ${where}
+    `).get(...params);
+		const total = row.total || 0;
+		const topHits = await this.getTopFaqHits(10, range);
+		const topMisses = await this.getTopMisses(10, range);
+		return {
+			totalQueries: total,
+			faqHits: row.faq_hits || 0,
+			faqHitRate: total > 0 ? (row.faq_hits || 0) / total * 100 : 0,
+			avgTopScore: row.avg_score || 0,
+			topFaqHits: topHits,
+			topMisses
+		};
+	}
+	async getTopFaqHits(limit = 10, range) {
+		const where = range ? "WHERE kb_is_faq_match = 1 AND timestamp >= ? AND timestamp <= ?" : "WHERE kb_is_faq_match = 1";
+		const params = range ? [
+			range.from,
+			range.to,
+			limit
+		] : [limit];
+		return this.db.prepare(`
+      SELECT intent, COUNT(*) as count
+      FROM message_events ${where}
+      GROUP BY intent ORDER BY count DESC LIMIT ?
+    `).all(...params).map((r) => ({
+			intent: r.intent,
+			count: r.count
+		}));
+	}
+	async getTopMisses(limit = 10, range) {
+		const where = range ? "WHERE kb_top_score < 0.5 AND kb_top_score > 0 AND timestamp >= ? AND timestamp <= ?" : "WHERE kb_top_score < 0.5 AND kb_top_score > 0";
+		const params = range ? [
+			range.from,
+			range.to,
+			limit
+		] : [limit];
+		return this.db.prepare(`
+      SELECT intent, COUNT(*) as count, AVG(kb_top_score) as avg_score
+      FROM message_events ${where}
+      GROUP BY intent ORDER BY count DESC LIMIT ?
+    `).all(...params).map((r) => ({
+			intent: r.intent,
+			count: r.count,
+			avgScore: r.avg_score
+		}));
+	}
+};
+
+//#endregion
+//#region src/InMemoryAnalyticsStore.ts
+const SESSION_GAP_MS = 1800 * 1e3;
+/**
+* In-memory analytics store for testing and development.
+*/
+var InMemoryAnalyticsStore = class {
+	events = [];
+	conversations = /* @__PURE__ */ new Map();
+	async initialize() {}
+	async close() {}
+	async recordMessageEvent(event) {
+		this.events.push({ ...event });
+	}
+	async getOrCreateConversation(customerPhone, channel, agentName) {
+		const now = Date.now();
+		const cutoff = now - SESSION_GAP_MS;
+		for (const conv of this.conversations.values()) if (conv.customerPhone === customerPhone && conv.channel === channel && conv.agentId === agentName && conv.endedAt > cutoff) return conv.id;
+		const id = crypto.randomUUID();
+		this.conversations.set(id, {
+			id,
+			customerId: "",
+			customerPhone,
+			channel,
+			agentId: agentName,
+			startedAt: now,
+			endedAt: now,
+			messageCount: 0,
+			toolCallCount: 0,
+			totalCost: 0
+		});
+		return id;
+	}
+	async updateConversationStats(conversationId, event) {
+		const conv = this.conversations.get(conversationId);
+		if (!conv) return;
+		if (!conv.customerId) conv.customerId = event.customerId;
+		conv.endedAt = event.timestamp;
+		conv.messageCount += 1;
+		conv.toolCallCount += event.toolCallsCount;
+		conv.totalCost += event.llmCost;
+	}
+	filter(range) {
+		if (!range) return this.events;
+		return this.events.filter((e) => e.timestamp >= range.from && e.timestamp <= range.to);
+	}
+	async getSummary(range) {
+		const events = this.filter(range);
+		const total = events.length;
+		if (total === 0) return {
+			totalMessages: 0,
+			avgPerDay: 0,
+			peakDay: null,
+			kbAnsweredPct: 0,
+			llmFallbackPct: 0,
+			noAnswerPct: 0,
+			avgResponseTime: 0,
+			faqHitRate: 0,
+			uniqueCustomers: 0,
+			newCustomers: 0,
+			returningCustomers: 0,
+			agentBreakdown: {},
+			pendingReviews: 0
+		};
+		const customers = new Set(events.map((e) => e.customerPhone));
+		const newCust = events.filter((e) => e.isNewCustomer).length;
+		const faqHits = events.filter((e) => e.kbIsFaqMatch).length;
+		const kbAnswered = events.filter((e) => e.kbTopScore >= .7).length;
+		const noAnswer = events.filter((e) => e.kbTopScore < .3).length;
+		const avgResp = events.reduce((s, e) => s + e.responseTimeMs, 0) / total;
+		const dayCounts = /* @__PURE__ */ new Map();
+		for (const e of events) {
+			const day = new Date(e.timestamp).toISOString().slice(0, 10);
+			dayCounts.set(day, (dayCounts.get(day) || 0) + 1);
+		}
+		let peakDay = null;
+		let peakCount = 0;
+		for (const [day, cnt] of dayCounts) if (cnt > peakCount) {
+			peakDay = day;
+			peakCount = cnt;
+		}
+		const agentBreakdown = {};
+		for (const e of events) agentBreakdown[e.agentName] = (agentBreakdown[e.agentName] || 0) + 1;
+		return {
+			totalMessages: total,
+			avgPerDay: total / (dayCounts.size || 1),
+			peakDay,
+			kbAnsweredPct: kbAnswered / total * 100,
+			llmFallbackPct: (total - kbAnswered) / total * 100,
+			noAnswerPct: noAnswer / total * 100,
+			avgResponseTime: avgResp,
+			faqHitRate: faqHits / total * 100,
+			uniqueCustomers: customers.size,
+			newCustomers: newCust,
+			returningCustomers: customers.size - newCust,
+			agentBreakdown,
+			pendingReviews: 0
+		};
+	}
+	async getMessageVolume(range, groupBy = "day") {
+		const events = this.filter(range);
+		const buckets = /* @__PURE__ */ new Map();
+		for (const e of events) {
+			const d = new Date(e.timestamp);
+			const key = groupBy === "hour" ? d.toISOString().slice(0, 13) + ":00" : d.toISOString().slice(0, 10);
+			buckets.set(key, (buckets.get(key) || 0) + 1);
+		}
+		return [...buckets.entries()].sort(([a], [b]) => a.localeCompare(b)).map(([date, count]) => ({
+			date,
+			count
+		}));
+	}
+	async getAgentStats(range) {
+		const events = this.filter(range);
+		const map = /* @__PURE__ */ new Map();
+		for (const e of events) {
+			const s = map.get(e.agentName) || {
+				count: 0,
+				respTime: 0,
+				conf: 0,
+				esc: 0,
+				tools: 0
+			};
+			s.count++;
+			s.respTime += e.responseTimeMs;
+			s.conf += e.intentConfidence;
+			s.esc += e.wasEscalated ? 1 : 0;
+			s.tools += e.toolCallsCount;
+			map.set(e.agentName, s);
+		}
+		return [...map.entries()].map(([name, s]) => ({
+			agentName: name,
+			messageCount: s.count,
+			avgResponseTimeMs: s.count > 0 ? s.respTime / s.count : 0,
+			avgConfidence: s.count > 0 ? s.conf / s.count : 0,
+			escalationCount: s.esc,
+			toolCallCount: s.tools
+		}));
+	}
+	async getCustomerStats(range, limit = 50) {
+		const events = this.filter(range);
+		const map = /* @__PURE__ */ new Map();
+		for (const e of events) {
+			const s = map.get(e.customerPhone) || {
+				id: e.customerId,
+				count: 0,
+				first: e.timestamp,
+				last: e.timestamp,
+				isNew: false
+			};
+			s.count++;
+			if (e.timestamp < s.first) s.first = e.timestamp;
+			if (e.timestamp > s.last) s.last = e.timestamp;
+			if (e.isNewCustomer) s.isNew = true;
+			map.set(e.customerPhone, s);
+		}
+		return [...map.entries()].sort(([, a], [, b]) => b.count - a.count).slice(0, limit).map(([phone, s]) => ({
+			customerId: s.id,
+			customerPhone: phone,
+			messageCount: s.count,
+			firstSeen: s.first,
+			lastSeen: s.last,
+			isNew: s.isNew
+		}));
+	}
+	async getKbStats(range) {
+		const events = this.filter(range);
+		const total = events.length;
+		const faqHits = events.filter((e) => e.kbIsFaqMatch).length;
+		const avgScore = total > 0 ? events.reduce((s, e) => s + e.kbTopScore, 0) / total : 0;
+		return {
+			totalQueries: total,
+			faqHits,
+			faqHitRate: total > 0 ? faqHits / total * 100 : 0,
+			avgTopScore: avgScore,
+			topFaqHits: await this.getTopFaqHits(10, range),
+			topMisses: await this.getTopMisses(10, range)
+		};
+	}
+	async getTopFaqHits(limit = 10, range) {
+		const events = this.filter(range).filter((e) => e.kbIsFaqMatch);
+		const map = /* @__PURE__ */ new Map();
+		for (const e of events) map.set(e.intent, (map.get(e.intent) || 0) + 1);
+		return [...map.entries()].sort(([, a], [, b]) => b - a).slice(0, limit).map(([intent, count]) => ({
+			intent,
+			count
+		}));
+	}
+	async getTopMisses(limit = 10, range) {
+		const events = this.filter(range).filter((e) => e.kbTopScore < .5 && e.kbTopScore > 0);
+		const map = /* @__PURE__ */ new Map();
+		for (const e of events) {
+			const s = map.get(e.intent) || {
+				count: 0,
+				totalScore: 0
+			};
+			s.count++;
+			s.totalScore += e.kbTopScore;
+			map.set(e.intent, s);
+		}
+		return [...map.entries()].sort(([, a], [, b]) => b.count - a.count).slice(0, limit).map(([intent, s]) => ({
+			intent,
+			count: s.count,
+			avgScore: s.totalScore / s.count
+		}));
+	}
+};
+
+//#endregion
+//#region src/AnalyticsCollector.ts
+/**
+* Listens to Operor events and persists analytics data.
+*/
+var AnalyticsCollector = class {
+	store;
+	debug;
+	boundHandlers = /* @__PURE__ */ new Map();
+	constructor(store, options) {
+		this.store = store;
+		this.debug = options?.debug ?? false;
+	}
+	/**
+	* Attach to an Operor instance (or any EventEmitter with the same events).
+	*/
+	attach(os) {
+		const onProcessed = (payload) => {
+			this.handleProcessed(payload).catch((err) => {
+				if (this.debug) console.warn("[Analytics] Error recording event:", err?.message);
+			});
+		};
+		const onError = (payload) => {
+			this.handleError(payload).catch((err) => {
+				if (this.debug) console.warn("[Analytics] Error recording error event:", err?.message);
+			});
+		};
+		os.on("message:processed", onProcessed);
+		os.on("error", onError);
+		this.boundHandlers.set("message:processed", onProcessed);
+		this.boundHandlers.set("error", onError);
+	}
+	/**
+	* Detach from an Operor instance.
+	*/
+	detach(os) {
+		for (const [event, handler] of this.boundHandlers) os.off(event, handler);
+		this.boundHandlers.clear();
+	}
+	async handleProcessed(payload) {
+		const { message, response, agent, intent, customer } = payload;
+		const toolCalls = response.toolCalls || payload.toolCalls || [];
+		const meta = response.metadata || {};
+		const isNew = customer.firstInteraction ? Date.now() - customer.firstInteraction.getTime() < 6e4 : false;
+		const conversationId = await this.store.getOrCreateConversation(message.from, message.channel || message.provider, agent);
+		const event = {
+			timestamp: message.timestamp || Date.now(),
+			channel: message.channel || message.provider,
+			customerPhone: message.from,
+			customerId: customer.id,
+			agentName: agent,
+			intent: intent.intent,
+			intentConfidence: intent.confidence,
+			responseTimeMs: response.duration || payload.duration || 0,
+			llmCost: response.cost ?? payload.cost ?? 0,
+			kbTopScore: meta.kbTopScore ?? 0,
+			kbIsFaqMatch: meta.kbIsFaqMatch ?? false,
+			kbResultCount: meta.kbResultCount ?? 0,
+			toolCallsCount: toolCalls.length,
+			toolCallsJson: toolCalls.length > 0 ? JSON.stringify(toolCalls) : null,
+			messageLength: message.text?.length ?? 0,
+			responseLength: response.text?.length ?? 0,
+			isNewCustomer: isNew,
+			wasEscalated: false,
+			conversationId,
+			promptTokens: meta.promptTokens ?? 0,
+			completionTokens: meta.completionTokens ?? 0
+		};
+		await this.store.recordMessageEvent(event);
+		await this.store.updateConversationStats(conversationId, event);
+		if (this.debug) this.log(`Recorded event: agent=${agent} customer=${message.from} intent=${intent.intent}`);
+	}
+	async handleError(_payload) {}
+	log(msg) {
+		console.log(`[Analytics] ${msg}`);
+	}
+};
+
+//#endregion
+export { AnalyticsCollector, InMemoryAnalyticsStore, SQLiteAnalyticsStore };
+//# sourceMappingURL=index.js.map

package/dist/index.js.map

@@ -0,0 +1 @@
+{"version":3,"file":"index.js","names":["SESSION_GAP_MS"],"sources":["../src/SQLiteAnalyticsStore.ts","../src/InMemoryAnalyticsStore.ts","../src/AnalyticsCollector.ts"],"sourcesContent":["import Database from 'better-sqlite3';\nimport type {\n  AnalyticsStore,\n  AnalyticsEvent,\n  AnalyticsSummary,\n  MessageVolumeData,\n  AgentStatsData,\n  CustomerStatsData,\n  KbStatsData,\n  ConversationSession,\n  TimeRange,\n} from './types.js';\n\nconst SESSION_GAP_MS = 30 * 60 * 1000; // 30 minutes\n\nexport class SQLiteAnalyticsStore implements AnalyticsStore {\n  private db: Database.Database;\n\n  constructor(dbPath: string = './analytics.db') {\n    this.db = new Database(dbPath);\n    this.db.pragma('journal_mode = WAL');\n    this.db.pragma('foreign_keys = ON');\n  }\n\n  async initialize(): Promise<void> {\n    this.db.exec(`\n      CREATE TABLE IF NOT EXISTS message_events (\n        id INTEGER PRIMARY KEY AUTOINCREMENT,\n        timestamp INTEGER NOT NULL,\n        channel TEXT NOT NULL,\n        customer_phone TEXT NOT NULL,\n        customer_id TEXT NOT NULL,\n        agent_name TEXT NOT NULL,\n        intent TEXT NOT NULL DEFAULT '',\n        intent_confidence REAL NOT NULL DEFAULT 0,\n        response_time_ms INTEGER NOT NULL DEFAULT 0,\n        llm_cost REAL NOT NULL DEFAULT 0,\n        kb_top_score REAL NOT NULL DEFAULT 0,\n        kb_is_faq_match INTEGER NOT NULL DEFAULT 0,\n        kb_result_count INTEGER NOT NULL DEFAULT 0,\n        tool_calls_count INTEGER NOT NULL DEFAULT 0,\n        tool_calls_json TEXT,\n        message_length INTEGER NOT NULL DEFAULT 0,\n        response_length INTEGER NOT NULL DEFAULT 0,\n        is_new_customer INTEGER NOT NULL DEFAULT 0,\n        was_escalated INTEGER NOT NULL DEFAULT 0,\n        conversation_id TEXT,\n        prompt_tokens INTEGER NOT NULL DEFAULT 0,\n        completion_tokens INTEGER NOT NULL DEFAULT 0\n      );\n\n      CREATE INDEX IF NOT EXISTS idx_events_timestamp ON message_events(timestamp);\n      CREATE INDEX IF NOT EXISTS idx_events_agent ON message_events(agent_name);\n      CREATE INDEX IF NOT EXISTS idx_events_customer ON message_events(customer_phone);\n      CREATE INDEX IF NOT EXISTS idx_events_conversation ON message_events(conversation_id);\n\n      CREATE TABLE IF NOT EXISTS conversations (\n        id TEXT PRIMARY KEY,\n        customer_id TEXT NOT NULL,\n        customer_phone TEXT NOT NULL,\n        channel TEXT NOT NULL,\n        agent_id TEXT NOT NULL,\n        started_at INTEGER NOT NULL,\n        ended_at INTEGER NOT NULL,\n        message_count INTEGER NOT NULL DEFAULT 0,\n        tool_call_count INTEGER NOT NULL DEFAULT 0,\n        total_duration_ms INTEGER NOT NULL DEFAULT 0,\n        total_cost REAL NOT NULL DEFAULT 0,\n        resolved INTEGER NOT NULL DEFAULT 0,\n        resolution_type TEXT\n      );\n\n      CREATE TABLE IF NOT EXISTS daily_metrics (\n        date TEXT NOT NULL,\n        metric TEXT NOT NULL,\n        channel TEXT NOT NULL DEFAULT '',\n        agent_id TEXT NOT NULL DEFAULT '',\n        value REAL NOT NULL DEFAULT 0,\n        PRIMARY KEY (date, metric, channel, agent_id)\n      );\n\n      CREATE TABLE IF NOT EXISTS analytics_meta (\n        key TEXT PRIMARY KEY,\n        value TEXT NOT NULL\n      );\n    `);\n  }\n\n  async close(): Promise<void> {\n    this.db.close();\n  }\n\n  async recordMessageEvent(event: AnalyticsEvent): Promise<void> {\n    this.db.prepare(`\n      INSERT INTO message_events\n        (timestamp, channel, customer_phone, customer_id, agent_name, intent,\n         intent_confidence, response_time_ms, llm_cost, kb_top_score, kb_is_faq_match,\n         kb_result_count, tool_calls_count, tool_calls_json, message_length,\n         response_length, is_new_customer, was_escalated, conversation_id,\n         prompt_tokens, completion_tokens)\n      VALUES (?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?)\n    `).run(\n      event.timestamp,\n      event.channel,\n      event.customerPhone,\n      event.customerId,\n      event.agentName,\n      event.intent,\n      event.intentConfidence,\n      event.responseTimeMs,\n      event.llmCost,\n      event.kbTopScore,\n      event.kbIsFaqMatch ? 1 : 0,\n      event.kbResultCount,\n      event.toolCallsCount,\n      event.toolCallsJson,\n      event.messageLength,\n      event.responseLength,\n      event.isNewCustomer ? 1 : 0,\n      event.wasEscalated ? 1 : 0,\n      event.conversationId,\n      event.promptTokens,\n      event.completionTokens,\n    );\n  }\n\n  async getOrCreateConversation(\n    customerPhone: string,\n    channel: string,\n    agentName: string,\n  ): Promise<string> {\n    const now = Date.now();\n    const cutoff = now - SESSION_GAP_MS;\n\n    // Find an active conversation within the session gap\n    const existing = this.db.prepare(`\n      SELECT id FROM conversations\n      WHERE customer_phone = ? AND channel = ? AND agent_id = ? AND ended_at > ?\n      ORDER BY ended_at DESC LIMIT 1\n    `).get(customerPhone, channel, agentName, cutoff) as any;\n\n    if (existing) {\n      return existing.id as string;\n    }\n\n    // Create new conversation\n    const id = crypto.randomUUID();\n    this.db.prepare(`\n      INSERT INTO conversations (id, customer_id, customer_phone, channel, agent_id, started_at, ended_at)\n      VALUES (?, ?, ?, ?, ?, ?, ?)\n    `).run(id, '', customerPhone, channel, agentName, now, now);\n\n    return id;\n  }\n\n  async updateConversationStats(\n    conversationId: string,\n    event: AnalyticsEvent,\n  ): Promise<void> {\n    this.db.prepare(`\n      UPDATE conversations SET\n        customer_id = CASE WHEN customer_id = '' THEN ? ELSE customer_id END,\n        ended_at = ?,\n        message_count = message_count + 1,\n        tool_call_count = tool_call_count + ?,\n        total_duration_ms = ? - started_at,\n        total_cost = total_cost + ?\n      WHERE id = ?\n    `).run(\n      event.customerId,\n      event.timestamp,\n      event.toolCallsCount,\n      event.timestamp,\n      event.llmCost,\n      conversationId,\n    );\n  }\n\n  async getSummary(range?: TimeRange): Promise<AnalyticsSummary> {\n    const where = range ? 'WHERE timestamp >= ? AND timestamp <= ?' : '';\n    const params = range ? [range.from, range.to] : [];\n\n    const row = this.db.prepare(`\n      SELECT\n        COUNT(*) as total,\n        AVG(response_time_ms) as avg_response_time,\n        COUNT(DISTINCT customer_phone) as unique_customers,\n        SUM(CASE WHEN is_new_customer = 1 THEN 1 ELSE 0 END) as new_customers,\n        SUM(CASE WHEN kb_is_faq_match = 1 THEN 1 ELSE 0 END) as faq_hits,\n        SUM(CASE WHEN kb_top_score >= 0.7 THEN 1 ELSE 0 END) as kb_answered,\n        SUM(CASE WHEN kb_top_score < 0.3 THEN 1 ELSE 0 END) as no_answer\n      FROM message_events ${where}\n    `).get(...params) as any;\n\n    const total = row.total || 0;\n\n    // Peak day\n    const peakRow = this.db.prepare(`\n      SELECT date(timestamp / 1000, 'unixepoch') as day, COUNT(*) as cnt\n      FROM message_events ${where}\n      GROUP BY day ORDER BY cnt DESC LIMIT 1\n    `).get(...params) as any;\n\n    // Agent breakdown\n    const agentRows = this.db.prepare(`\n      SELECT agent_name, COUNT(*) as cnt\n      FROM message_events ${where}\n      GROUP BY agent_name\n    `).all(...params) as any[];\n\n    const agentBreakdown: Record<string, number> = {};\n    for (const r of agentRows) {\n      agentBreakdown[r.agent_name] = r.cnt;\n    }\n\n    // Days in range for avg calculation\n    const daysRow = this.db.prepare(`\n      SELECT COUNT(DISTINCT date(timestamp / 1000, 'unixepoch')) as days\n      FROM message_events ${where}\n    `).get(...params) as any;\n    const days = daysRow.days || 1;\n\n    return {\n      totalMessages: total,\n      avgPerDay: total / days,\n      peakDay: peakRow?.day ?? null,\n      kbAnsweredPct: total > 0 ? (row.kb_answered / total) * 100 : 0,\n      llmFallbackPct: total > 0 ? ((total - row.kb_answered) / total) * 100 : 0,\n      noAnswerPct: total > 0 ? (row.no_answer / total) * 100 : 0,\n      avgResponseTime: row.avg_response_time || 0,\n      faqHitRate: total > 0 ? (row.faq_hits / total) * 100 : 0,\n      uniqueCustomers: row.unique_customers || 0,\n      newCustomers: row.new_customers || 0,\n      returningCustomers: (row.unique_customers || 0) - (row.new_customers || 0),\n      agentBreakdown,\n      pendingReviews: 0, // populated externally from copilot\n    };\n  }\n\n  async getMessageVolume(range?: TimeRange, groupBy: 'day' | 'hour' = 'day'): Promise<MessageVolumeData[]> {\n    const where = range ? 'WHERE timestamp >= ? AND timestamp <= ?' : '';\n    const params = range ? [range.from, range.to] : [];\n\n    const dateExpr = groupBy === 'hour'\n      ? \"strftime('%Y-%m-%d %H:00', timestamp / 1000, 'unixepoch')\"\n      : \"date(timestamp / 1000, 'unixepoch')\";\n\n    const rows = this.db.prepare(`\n      SELECT ${dateExpr} as date, COUNT(*) as count\n      FROM message_events ${where}\n      GROUP BY date ORDER BY date\n    `).all(...params) as any[];\n\n    return rows.map(r => ({ date: r.date, count: r.count }));\n  }\n\n  async getAgentStats(range?: TimeRange): Promise<AgentStatsData[]> {\n    const where = range ? 'WHERE timestamp >= ? AND timestamp <= ?' : '';\n    const params = range ? [range.from, range.to] : [];\n\n    const rows = this.db.prepare(`\n      SELECT\n        agent_name,\n        COUNT(*) as message_count,\n        AVG(response_time_ms) as avg_response_time,\n        AVG(intent_confidence) as avg_confidence,\n        SUM(CASE WHEN was_escalated = 1 THEN 1 ELSE 0 END) as escalation_count,\n        SUM(tool_calls_count) as tool_call_count\n      FROM message_events ${where}\n      GROUP BY agent_name\n    `).all(...params) as any[];\n\n    return rows.map(r => ({\n      agentName: r.agent_name,\n      messageCount: r.message_count,\n      avgResponseTimeMs: r.avg_response_time || 0,\n      avgConfidence: r.avg_confidence || 0,\n      escalationCount: r.escalation_count || 0,\n      toolCallCount: r.tool_call_count || 0,\n    }));\n  }\n\n  async getCustomerStats(range?: TimeRange, limit = 50): Promise<CustomerStatsData[]> {\n    const where = range ? 'WHERE timestamp >= ? AND timestamp <= ?' : '';\n    const params: any[] = range ? [range.from, range.to, limit] : [limit];\n\n    const rows = this.db.prepare(`\n      SELECT\n        customer_id,\n        customer_phone,\n        COUNT(*) as message_count,\n        MIN(timestamp) as first_seen,\n        MAX(timestamp) as last_seen,\n        MAX(is_new_customer) as is_new\n      FROM message_events ${where}\n      GROUP BY customer_phone\n      ORDER BY message_count DESC\n      LIMIT ?\n    `).all(...params) as any[];\n\n    return rows.map(r => ({\n      customerId: r.customer_id,\n      customerPhone: r.customer_phone,\n      messageCount: r.message_count,\n      firstSeen: r.first_seen,\n      lastSeen: r.last_seen,\n      isNew: !!r.is_new,\n    }));\n  }\n\n  async getKbStats(range?: TimeRange): Promise<KbStatsData> {\n    const where = range ? 'WHERE timestamp >= ? AND timestamp <= ?' : '';\n    const params = range ? [range.from, range.to] : [];\n\n    const row = this.db.prepare(`\n      SELECT\n        COUNT(*) as total,\n        SUM(CASE WHEN kb_is_faq_match = 1 THEN 1 ELSE 0 END) as faq_hits,\n        AVG(kb_top_score) as avg_score\n      FROM message_events ${where}\n    `).get(...params) as any;\n\n    const total = row.total || 0;\n\n    const topHits = await this.getTopFaqHits(10, range);\n    const topMisses = await this.getTopMisses(10, range);\n\n    return {\n      totalQueries: total,\n      faqHits: row.faq_hits || 0,\n      faqHitRate: total > 0 ? ((row.faq_hits || 0) / total) * 100 : 0,\n      avgTopScore: row.avg_score || 0,\n      topFaqHits: topHits,\n      topMisses: topMisses,\n    };\n  }\n\n  async getTopFaqHits(limit = 10, range?: TimeRange): Promise<Array<{ intent: string; count: number }>> {\n    const where = range\n      ? 'WHERE kb_is_faq_match = 1 AND timestamp >= ? AND timestamp <= ?'\n      : 'WHERE kb_is_faq_match = 1';\n    const params: any[] = range ? [range.from, range.to, limit] : [limit];\n\n    const rows = this.db.prepare(`\n      SELECT intent, COUNT(*) as count\n      FROM message_events ${where}\n      GROUP BY intent ORDER BY count DESC LIMIT ?\n    `).all(...params) as any[];\n\n    return rows.map(r => ({ intent: r.intent, count: r.count }));\n  }\n\n  async getTopMisses(limit = 10, range?: TimeRange): Promise<Array<{ intent: string; count: number; avgScore: number }>> {\n    const where = range\n      ? 'WHERE kb_top_score < 0.5 AND kb_top_score > 0 AND timestamp >= ? AND timestamp <= ?'\n      : 'WHERE kb_top_score < 0.5 AND kb_top_score > 0';\n    const params: any[] = range ? [range.from, range.to, limit] : [limit];\n\n    const rows = this.db.prepare(`\n      SELECT intent, COUNT(*) as count, AVG(kb_top_score) as avg_score\n      FROM message_events ${where}\n      GROUP BY intent ORDER BY count DESC LIMIT ?\n    `).all(...params) as any[];\n\n    return rows.map(r => ({ intent: r.intent, count: r.count, avgScore: r.avg_score }));\n  }\n}\n","import type {\n  AnalyticsStore,\n  AnalyticsEvent,\n  AnalyticsSummary,\n  MessageVolumeData,\n  AgentStatsData,\n  CustomerStatsData,\n  KbStatsData,\n  TimeRange,\n} from './types.js';\n\nconst SESSION_GAP_MS = 30 * 60 * 1000;\n\n/**\n * In-memory analytics store for testing and development.\n */\nexport class InMemoryAnalyticsStore implements AnalyticsStore {\n  private events: AnalyticsEvent[] = [];\n  private conversations = new Map<string, {\n    id: string;\n    customerId: string;\n    customerPhone: string;\n    channel: string;\n    agentId: string;\n    startedAt: number;\n    endedAt: number;\n    messageCount: number;\n    toolCallCount: number;\n    totalCost: number;\n  }>();\n\n  async initialize(): Promise<void> {}\n  async close(): Promise<void> {}\n\n  async recordMessageEvent(event: AnalyticsEvent): Promise<void> {\n    this.events.push({ ...event });\n  }\n\n  async getOrCreateConversation(\n    customerPhone: string,\n    channel: string,\n    agentName: string,\n  ): Promise<string> {\n    const now = Date.now();\n    const cutoff = now - SESSION_GAP_MS;\n\n    for (const conv of this.conversations.values()) {\n      if (\n        conv.customerPhone === customerPhone &&\n        conv.channel === channel &&\n        conv.agentId === agentName &&\n        conv.endedAt > cutoff\n      ) {\n        return conv.id;\n      }\n    }\n\n    const id = crypto.randomUUID();\n    this.conversations.set(id, {\n      id,\n      customerId: '',\n      customerPhone,\n      channel,\n      agentId: agentName,\n      startedAt: now,\n      endedAt: now,\n      messageCount: 0,\n      toolCallCount: 0,\n      totalCost: 0,\n    });\n    return id;\n  }\n\n  async updateConversationStats(\n    conversationId: string,\n    event: AnalyticsEvent,\n  ): Promise<void> {\n    const conv = this.conversations.get(conversationId);\n    if (!conv) return;\n    if (!conv.customerId) conv.customerId = event.customerId;\n    conv.endedAt = event.timestamp;\n    conv.messageCount += 1;\n    conv.toolCallCount += event.toolCallsCount;\n    conv.totalCost += event.llmCost;\n  }\n\n  private filter(range?: TimeRange): AnalyticsEvent[] {\n    if (!range) return this.events;\n    return this.events.filter(e => e.timestamp >= range.from && e.timestamp <= range.to);\n  }\n\n  async getSummary(range?: TimeRange): Promise<AnalyticsSummary> {\n    const events = this.filter(range);\n    const total = events.length;\n    if (total === 0) {\n      return {\n        totalMessages: 0, avgPerDay: 0, peakDay: null,\n        kbAnsweredPct: 0, llmFallbackPct: 0, noAnswerPct: 0,\n        avgResponseTime: 0, faqHitRate: 0, uniqueCustomers: 0,\n        newCustomers: 0, returningCustomers: 0, agentBreakdown: {},\n        pendingReviews: 0,\n      };\n    }\n\n    const customers = new Set(events.map(e => e.customerPhone));\n    const newCust = events.filter(e => e.isNewCustomer).length;\n    const faqHits = events.filter(e => e.kbIsFaqMatch).length;\n    const kbAnswered = events.filter(e => e.kbTopScore >= 0.7).length;\n    const noAnswer = events.filter(e => e.kbTopScore < 0.3).length;\n    const avgResp = events.reduce((s, e) => s + e.responseTimeMs, 0) / total;\n\n    // Peak day\n    const dayCounts = new Map<string, number>();\n    for (const e of events) {\n      const day = new Date(e.timestamp).toISOString().slice(0, 10);\n      dayCounts.set(day, (dayCounts.get(day) || 0) + 1);\n    }\n    let peakDay: string | null = null;\n    let peakCount = 0;\n    for (const [day, cnt] of dayCounts) {\n      if (cnt > peakCount) { peakDay = day; peakCount = cnt; }\n    }\n\n    // Agent breakdown\n    const agentBreakdown: Record<string, number> = {};\n    for (const e of events) {\n      agentBreakdown[e.agentName] = (agentBreakdown[e.agentName] || 0) + 1;\n    }\n\n    const days = dayCounts.size || 1;\n\n    return {\n      totalMessages: total,\n      avgPerDay: total / days,\n      peakDay,\n      kbAnsweredPct: (kbAnswered / total) * 100,\n      llmFallbackPct: ((total - kbAnswered) / total) * 100,\n      noAnswerPct: (noAnswer / total) * 100,\n      avgResponseTime: avgResp,\n      faqHitRate: (faqHits / total) * 100,\n      uniqueCustomers: customers.size,\n      newCustomers: newCust,\n      returningCustomers: customers.size - newCust,\n      agentBreakdown,\n      pendingReviews: 0,\n    };\n  }\n\n  async getMessageVolume(range?: TimeRange, groupBy: 'day' | 'hour' = 'day'): Promise<MessageVolumeData[]> {\n    const events = this.filter(range);\n    const buckets = new Map<string, number>();\n    for (const e of events) {\n      const d = new Date(e.timestamp);\n      const key = groupBy === 'hour'\n        ? d.toISOString().slice(0, 13) + ':00'\n        : d.toISOString().slice(0, 10);\n      buckets.set(key, (buckets.get(key) || 0) + 1);\n    }\n    return [...buckets.entries()]\n      .sort(([a], [b]) => a.localeCompare(b))\n      .map(([date, count]) => ({ date, count }));\n  }\n\n  async getAgentStats(range?: TimeRange): Promise<AgentStatsData[]> {\n    const events = this.filter(range);\n    const map = new Map<string, { count: number; respTime: number; conf: number; esc: number; tools: number }>();\n    for (const e of events) {\n      const s = map.get(e.agentName) || { count: 0, respTime: 0, conf: 0, esc: 0, tools: 0 };\n      s.count++;\n      s.respTime += e.responseTimeMs;\n      s.conf += e.intentConfidence;\n      s.esc += e.wasEscalated ? 1 : 0;\n      s.tools += e.toolCallsCount;\n      map.set(e.agentName, s);\n    }\n    return [...map.entries()].map(([name, s]) => ({\n      agentName: name,\n      messageCount: s.count,\n      avgResponseTimeMs: s.count > 0 ? s.respTime / s.count : 0,\n      avgConfidence: s.count > 0 ? s.conf / s.count : 0,\n      escalationCount: s.esc,\n      toolCallCount: s.tools,\n    }));\n  }\n\n  async getCustomerStats(range?: TimeRange, limit = 50): Promise<CustomerStatsData[]> {\n    const events = this.filter(range);\n    const map = new Map<string, { id: string; count: number; first: number; last: number; isNew: boolean }>();\n    for (const e of events) {\n      const s = map.get(e.customerPhone) || { id: e.customerId, count: 0, first: e.timestamp, last: e.timestamp, isNew: false };\n      s.count++;\n      if (e.timestamp < s.first) s.first = e.timestamp;\n      if (e.timestamp > s.last) s.last = e.timestamp;\n      if (e.isNewCustomer) s.isNew = true;\n      map.set(e.customerPhone, s);\n    }\n    return [...map.entries()]\n      .sort(([, a], [, b]) => b.count - a.count)\n      .slice(0, limit)\n      .map(([phone, s]) => ({\n        customerId: s.id,\n        customerPhone: phone,\n        messageCount: s.count,\n        firstSeen: s.first,\n        lastSeen: s.last,\n        isNew: s.isNew,\n      }));\n  }\n\n  async getKbStats(range?: TimeRange): Promise<KbStatsData> {\n    const events = this.filter(range);\n    const total = events.length;\n    const faqHits = events.filter(e => e.kbIsFaqMatch).length;\n    const avgScore = total > 0 ? events.reduce((s, e) => s + e.kbTopScore, 0) / total : 0;\n\n    return {\n      totalQueries: total,\n      faqHits,\n      faqHitRate: total > 0 ? (faqHits / total) * 100 : 0,\n      avgTopScore: avgScore,\n      topFaqHits: await this.getTopFaqHits(10, range),\n      topMisses: await this.getTopMisses(10, range),\n    };\n  }\n\n  async getTopFaqHits(limit = 10, range?: TimeRange): Promise<Array<{ intent: string; count: number }>> {\n    const events = this.filter(range).filter(e => e.kbIsFaqMatch);\n    const map = new Map<string, number>();\n    for (const e of events) map.set(e.intent, (map.get(e.intent) || 0) + 1);\n    return [...map.entries()]\n      .sort(([, a], [, b]) => b - a)\n      .slice(0, limit)\n      .map(([intent, count]) => ({ intent, count }));\n  }\n\n  async getTopMisses(limit = 10, range?: TimeRange): Promise<Array<{ intent: string; count: number; avgScore: number }>> {\n    const events = this.filter(range).filter(e => e.kbTopScore < 0.5 && e.kbTopScore > 0);\n    const map = new Map<string, { count: number; totalScore: number }>();\n    for (const e of events) {\n      const s = map.get(e.intent) || { count: 0, totalScore: 0 };\n      s.count++;\n      s.totalScore += e.kbTopScore;\n      map.set(e.intent, s);\n    }\n    return [...map.entries()]\n      .sort(([, a], [, b]) => b.count - a.count)\n      .slice(0, limit)\n      .map(([intent, s]) => ({ intent, count: s.count, avgScore: s.totalScore / s.count }));\n  }\n}\n","import type { AnalyticsStore, AnalyticsEvent } from './types.js';\n\n/**\n * Event payload from Operor 'message:processed' event.\n * Kept loose to avoid a hard dependency on @operor/core.\n */\ninterface MessageProcessedPayload {\n  message: {\n    id?: string;\n    from: string;\n    text: string;\n    timestamp: number;\n    channel: string;\n    provider: string;\n  };\n  response: {\n    text: string;\n    duration: number;\n    cost?: number;\n    toolCalls?: Array<{ name: string; params: any; result?: any; success?: boolean }>;\n    metadata?: Record<string, any>;\n  };\n  agent: string;\n  intent: {\n    intent: string;\n    confidence: number;\n  };\n  customer: {\n    id: string;\n    phone?: string;\n    firstInteraction?: Date;\n  };\n  toolCalls?: Array<{ name: string; params: any }>;\n  duration: number;\n  cost?: number;\n}\n\n/** Minimal EventEmitter interface — matches eventemitter3 used by Operor */\ninterface Emitter {\n  on(event: string, handler: (...args: any[]) => void): void;\n  off(event: string, handler: (...args: any[]) => void): void;\n}\n\n/**\n * Listens to Operor events and persists analytics data.\n */\nexport class AnalyticsCollector {\n  private store: AnalyticsStore;\n  private debug: boolean;\n  private boundHandlers = new Map<string, (...args: any[]) => void>();\n\n  constructor(store: AnalyticsStore, options?: { debug?: boolean }) {\n    this.store = store;\n    this.debug = options?.debug ?? false;\n  }\n\n  /**\n   * Attach to an Operor instance (or any EventEmitter with the same events).\n   */\n  attach(os: Emitter): void {\n    const onProcessed = (payload: MessageProcessedPayload) => {\n      this.handleProcessed(payload).catch(err => {\n        if (this.debug) console.warn('[Analytics] Error recording event:', err?.message);\n      });\n    };\n\n    const onError = (payload: { error: any; message?: any }) => {\n      this.handleError(payload).catch(err => {\n        if (this.debug) console.warn('[Analytics] Error recording error event:', err?.message);\n      });\n    };\n\n    os.on('message:processed', onProcessed);\n    os.on('error', onError);\n\n    this.boundHandlers.set('message:processed', onProcessed);\n    this.boundHandlers.set('error', onError);\n  }\n\n  /**\n   * Detach from an Operor instance.\n   */\n  detach(os: Emitter): void {\n    for (const [event, handler] of this.boundHandlers) {\n      os.off(event, handler);\n    }\n    this.boundHandlers.clear();\n  }\n\n  private async handleProcessed(payload: MessageProcessedPayload): Promise<void> {\n    const { message, response, agent, intent, customer } = payload;\n\n    const toolCalls = response.toolCalls || payload.toolCalls || [];\n    const meta = response.metadata || {};\n\n    // Detect if this is a new customer (first interaction is very recent)\n    const isNew = customer.firstInteraction\n      ? 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package/package.json

@@ -0,0 +1,29 @@
+{
+  "name": "@operor/analytics",
+  "version": "0.1.0",
+  "description": "Analytics — message event tracking, conversation sessions, and aggregation queries",
+  "type": "module",
+  "main": "./dist/index.js",
+  "types": "./dist/index.d.ts",
+  "exports": {
+    ".": {
+      "types": "./dist/index.d.ts",
+      "import": "./dist/index.js"
+    }
+  },
+  "dependencies": {
+    "better-sqlite3": "^12.0.0"
+  },
+  "devDependencies": {
+    "@types/better-sqlite3": "^7.6.13",
+    "@types/node": "^22.0.0",
+    "tsdown": "^0.20.3",
+    "typescript": "^5.7.0",
+    "vitest": "^4.0.0"
+  },
+  "scripts": {
+    "build": "tsdown",
+    "test": "vitest run",
+    "test:watch": "vitest"
+  }
+}