@opens/gateways 1.11.5 → 1.11.6

package/dist/call-report/contracts/index.d.mts

@@ -0,0 +1,126 @@
+/** Supported Elasticsearch indexes for contact history queries. */
+type ContactHistoryIndex = 'chat' | 'cdr';
+/** Sort order for contact history results. */
+type ContactHistorySortOrder = 'asc' | 'desc';
+/** Query parameters for listing contact interaction history across indexes. */
+interface ListContactHistoryRequest {
+    companyId?: string;
+    contactIds?: string[];
+    indexes?: ContactHistoryIndex[];
+    operatorIds?: string[];
+    chatStatus?: string[];
+    chatProviders?: string[];
+    currentScore?: number;
+    searchAfter?: string[];
+    queueIds?: string[];
+    order?: ContactHistorySortOrder;
+    limit?: number;
+}
+/** Member associated with a contact interaction. */
+interface InteractionMemberResponse {
+    id: number;
+    recipientId: string;
+    provider: string;
+    chatRoomId: number;
+    origin: string;
+    channel: string;
+    companyId: string;
+}
+/** Chat routing step recorded for a contact interaction. */
+interface InteractionChatStepResponse {
+    id: string;
+    chatRoomId: number;
+    duration: number;
+    actionId: string;
+    queueId: unknown;
+    nextQueueId: unknown;
+    wasTransferred: unknown;
+    createdAt: string;
+    updatedAt: string;
+}
+/** Organization linked to a contact interaction. */
+interface InteractionOrganizationResponse {
+    id: number;
+    callId: number;
+    organizationId: number;
+    createdAt: string;
+    updatedAt: string;
+}
+/** Call step recorded for a contact interaction. */
+interface InteractionCallStepResponse {
+    id: number;
+    callId: number;
+    companyId: string;
+    status: string;
+    fromNumber: string;
+    fromId: string;
+    contextId: string;
+    toNumber: string;
+    toId: string;
+    transferToNumber: unknown;
+    transferToId: unknown;
+    waitTime: number;
+    talkTime: number;
+    queue: unknown;
+    createdAt: string;
+    updatedAt: string;
+    hourlyTalkTime: unknown[];
+    hourlyWaitTime: unknown[];
+}
+/** Contact interaction entry returned by the Call Report API. */
+interface ContactInteractionResponse {
+    id: number;
+    status?: string;
+    companyId: string;
+    currentAttendanceGroupId: unknown;
+    answeredAt?: string;
+    createdAt: string;
+    updatedAt: string;
+    waitTime?: number;
+    wasTransferred: unknown;
+    type: string;
+    wasFinishedSilently?: boolean;
+    totalTime?: number;
+    attendanceTime?: number;
+    campaignId: unknown;
+    chatConfigId?: string;
+    protocol: string;
+    score: unknown;
+    csatFeedback?: string | null;
+    createdBy?: string;
+    clientIdentifier?: string;
+    closedBy: unknown;
+    creatorProvider?: string;
+    subject?: string;
+    routedAt: unknown;
+    activeDates: unknown;
+    activeWeekDays: unknown;
+    members?: InteractionMemberResponse[];
+    tags: unknown[];
+    tagsGroups: unknown[];
+    invitations?: unknown[];
+    chatSteps?: InteractionChatStepResponse[];
+    organizations: InteractionOrganizationResponse[];
+    _index: string;
+    linkedId?: string;
+    callId?: string;
+    csatScore: unknown;
+    hungUpByAgent?: boolean;
+    sentToCsat?: boolean;
+    hungupAt?: string;
+    elasticId?: string;
+    widgetId: unknown;
+    wasCalledback: unknown;
+    hasCallback: unknown;
+    totalWaitTime?: number;
+    totalTalkTime?: number;
+    totalDuration?: number;
+    steps?: InteractionCallStepResponse[];
+}
+/** Paginated response returned by the Call Report API for multi-index history. */
+interface ContactHistoryResponse {
+    currentScore: string[];
+    data: ContactInteractionResponse[];
+}
+
+export type { ContactHistoryIndex, ContactHistoryResponse, ContactHistorySortOrder, ContactInteractionResponse, InteractionCallStepResponse, InteractionChatStepResponse, InteractionMemberResponse, InteractionOrganizationResponse, ListContactHistoryRequest };

package/dist/call-report/contracts/index.d.ts

@@ -0,0 +1,126 @@
+/** Supported Elasticsearch indexes for contact history queries. */
+type ContactHistoryIndex = 'chat' | 'cdr';
+/** Sort order for contact history results. */
+type ContactHistorySortOrder = 'asc' | 'desc';
+/** Query parameters for listing contact interaction history across indexes. */
+interface ListContactHistoryRequest {
+    companyId?: string;
+    contactIds?: string[];
+    indexes?: ContactHistoryIndex[];
+    operatorIds?: string[];
+    chatStatus?: string[];
+    chatProviders?: string[];
+    currentScore?: number;
+    searchAfter?: string[];
+    queueIds?: string[];
+    order?: ContactHistorySortOrder;
+    limit?: number;
+}
+/** Member associated with a contact interaction. */
+interface InteractionMemberResponse {
+    id: number;
+    recipientId: string;
+    provider: string;
+    chatRoomId: number;
+    origin: string;
+    channel: string;
+    companyId: string;
+}
+/** Chat routing step recorded for a contact interaction. */
+interface InteractionChatStepResponse {
+    id: string;
+    chatRoomId: number;
+    duration: number;
+    actionId: string;
+    queueId: unknown;
+    nextQueueId: unknown;
+    wasTransferred: unknown;
+    createdAt: string;
+    updatedAt: string;
+}
+/** Organization linked to a contact interaction. */
+interface InteractionOrganizationResponse {
+    id: number;
+    callId: number;
+    organizationId: number;
+    createdAt: string;
+    updatedAt: string;
+}
+/** Call step recorded for a contact interaction. */
+interface InteractionCallStepResponse {
+    id: number;
+    callId: number;
+    companyId: string;
+    status: string;
+    fromNumber: string;
+    fromId: string;
+    contextId: string;
+    toNumber: string;
+    toId: string;
+    transferToNumber: unknown;
+    transferToId: unknown;
+    waitTime: number;
+    talkTime: number;
+    queue: unknown;
+    createdAt: string;
+    updatedAt: string;
+    hourlyTalkTime: unknown[];
+    hourlyWaitTime: unknown[];
+}
+/** Contact interaction entry returned by the Call Report API. */
+interface ContactInteractionResponse {
+    id: number;
+    status?: string;
+    companyId: string;
+    currentAttendanceGroupId: unknown;
+    answeredAt?: string;
+    createdAt: string;
+    updatedAt: string;
+    waitTime?: number;
+    wasTransferred: unknown;
+    type: string;
+    wasFinishedSilently?: boolean;
+    totalTime?: number;
+    attendanceTime?: number;
+    campaignId: unknown;
+    chatConfigId?: string;
+    protocol: string;
+    score: unknown;
+    csatFeedback?: string | null;
+    createdBy?: string;
+    clientIdentifier?: string;
+    closedBy: unknown;
+    creatorProvider?: string;
+    subject?: string;
+    routedAt: unknown;
+    activeDates: unknown;
+    activeWeekDays: unknown;
+    members?: InteractionMemberResponse[];
+    tags: unknown[];
+    tagsGroups: unknown[];
+    invitations?: unknown[];
+    chatSteps?: InteractionChatStepResponse[];
+    organizations: InteractionOrganizationResponse[];
+    _index: string;
+    linkedId?: string;
+    callId?: string;
+    csatScore: unknown;
+    hungUpByAgent?: boolean;
+    sentToCsat?: boolean;
+    hungupAt?: string;
+    elasticId?: string;
+    widgetId: unknown;
+    wasCalledback: unknown;
+    hasCallback: unknown;
+    totalWaitTime?: number;
+    totalTalkTime?: number;
+    totalDuration?: number;
+    steps?: InteractionCallStepResponse[];
+}
+/** Paginated response returned by the Call Report API for multi-index history. */
+interface ContactHistoryResponse {
+    currentScore: string[];
+    data: ContactInteractionResponse[];
+}
+
+export type { ContactHistoryIndex, ContactHistoryResponse, ContactHistorySortOrder, ContactInteractionResponse, InteractionCallStepResponse, InteractionChatStepResponse, InteractionMemberResponse, InteractionOrganizationResponse, ListContactHistoryRequest };

package/dist/{integrations → call-report}/contracts/index.js

@@ -13,7 +13,7 @@ var __copyProps = (to, from, except, desc) => {
 };
 var __toCommonJS = (mod) => __copyProps(__defProp({}, "__esModule", { value: true }), mod);
 
-// src/integrations/contracts/index.ts
+// src/call-report/contracts/index.ts
 var contracts_exports = {};
 module.exports = __toCommonJS(contracts_exports);
 //# sourceMappingURL=index.js.map

package/dist/call-report/contracts/index.js.map

@@ -0,0 +1 @@
+{"version":3,"sources":["../../../src/call-report/contracts/index.ts"],"sourcesContent":["export * from './contact-history';\n"],"mappings":";;;;;;;;;;;;;;;;AAAA;AAAA;","names":[]}

package/dist/chat-config/contracts/index.d.mts

@@ -51,6 +51,12 @@ interface GetConfigsByProviderParams {
     providerName?: string;
 }
 
+/** Query parameters for listing queue memberships of a member. */
+interface GetMemberQueuesRequest {
+    memberId: string;
+    association?: boolean;
+}
+/** Queue membership entry returned by the Chat Config API. */
 interface QueueMember {
     id: string;
     memberId: string;
@@ -67,6 +73,7 @@ interface QueueMember {
     createdAt: string;
     updatedAt: string;
     queueId: string;
+    queue?: Queue;
 }
 type DistributionType = {
     id: string;
@@ -218,4 +225,4 @@ type RootRulesResponse = {
     data: Rule[];
 };
 
-export type { Config, ConfigListByProviderResponse, ConfigProvider, DistributionType, FindOrCreateQueueRuleRequest, GetConfigsByProviderParams, GetRootRulesRequest, MetaTemplateButton, MetaTemplateConfigResponse, MetaTemplateConfigsResponse, Provider, ProviderListResponse, Queue, QueueListResponse, QueueMember, QueueRule, RootRulesResponse, Rule };
+export type { Config, ConfigListByProviderResponse, ConfigProvider, DistributionType, FindOrCreateQueueRuleRequest, GetConfigsByProviderParams, GetMemberQueuesRequest, GetRootRulesRequest, MetaTemplateButton, MetaTemplateConfigResponse, MetaTemplateConfigsResponse, Provider, ProviderListResponse, Queue, QueueListResponse, QueueMember, QueueRule, RootRulesResponse, Rule };

package/dist/chat-config/contracts/index.d.ts

@@ -51,6 +51,12 @@ interface GetConfigsByProviderParams {
     providerName?: string;
 }
 
+/** Query parameters for listing queue memberships of a member. */
+interface GetMemberQueuesRequest {
+    memberId: string;
+    association?: boolean;
+}
+/** Queue membership entry returned by the Chat Config API. */
 interface QueueMember {
     id: string;
     memberId: string;
@@ -67,6 +73,7 @@ interface QueueMember {
     createdAt: string;
     updatedAt: string;
     queueId: string;
+    queue?: Queue;
 }
 type DistributionType = {
     id: string;
@@ -218,4 +225,4 @@ type RootRulesResponse = {
     data: Rule[];
 };
 
-export type { Config, ConfigListByProviderResponse, ConfigProvider, DistributionType, FindOrCreateQueueRuleRequest, GetConfigsByProviderParams, GetRootRulesRequest, MetaTemplateButton, MetaTemplateConfigResponse, MetaTemplateConfigsResponse, Provider, ProviderListResponse, Queue, QueueListResponse, QueueMember, QueueRule, RootRulesResponse, Rule };
+export type { Config, ConfigListByProviderResponse, ConfigProvider, DistributionType, FindOrCreateQueueRuleRequest, GetConfigsByProviderParams, GetMemberQueuesRequest, GetRootRulesRequest, MetaTemplateButton, MetaTemplateConfigResponse, MetaTemplateConfigsResponse, Provider, ProviderListResponse, Queue, QueueListResponse, QueueMember, QueueRule, RootRulesResponse, Rule };

package/dist/chat-webservice/contracts/index.d.mts

@@ -0,0 +1,97 @@
+/** Query parameters for listing live rooms assigned to a user. */
+interface ListLiveUserRoomsRequest {
+    recipientId: string;
+    companyId: string;
+    isOpen: boolean;
+}
+/** Query parameters for fetching a room by its identifier. */
+interface GetRoomByIdRequest {
+    companyId?: string;
+    includeMembers?: boolean;
+}
+/** Date range used to determine room activity windows. */
+interface RoomActiveDates {
+    gte: string;
+    lte: string;
+}
+/** Tag associated with a chat room. */
+interface RoomTagResponse {
+    id: string;
+    chatRoomId: number;
+    tagId: number;
+    tagName: string;
+    companyId: string;
+    createdAt: string;
+    updatedAt: string;
+}
+/** Member participating in a chat room. */
+interface RoomMemberResponse {
+    id: number;
+    exited: boolean;
+    new: boolean;
+    recipientId: string;
+    subject?: string;
+    origin: string;
+    chatRoomId: number;
+    externalClientId?: string;
+    provider: string;
+    providerAccessToken?: string;
+    channel: string;
+    companyId: string;
+    createdAt: string;
+    updatedAt: string;
+}
+/** Chat room entity returned by the Chat Webservice API. */
+interface RoomResponse {
+    id: number;
+    subject: string;
+    companyId: string;
+    chatConfigId: string;
+    status: string;
+    open: boolean;
+    inTransfer: boolean;
+    closedBy: string;
+    latestTransferId: string;
+    waitTime: number;
+    attendanceTime: number;
+    score: number;
+    csatFeedback?: string | null;
+    currentRule: string;
+    queueId: string;
+    campaignId?: string;
+    createdBy: string;
+    creatorProvider: string;
+    lastClientMsgAt: string;
+    lastOperatorMsgAt: string;
+    createdAt: string;
+    updatedAt: string;
+    inactivityLimit: number;
+    wasTransferred: boolean;
+    wasFinishedSilently: boolean;
+    type: string;
+    answeredAt: string;
+    protocol: string;
+    activeDates: RoomActiveDates;
+    activeWeekDays: number[];
+    priority: number;
+    topic: string;
+    routedAt: string;
+    locale: string;
+    tags?: RoomTagResponse[];
+    members?: RoomMemberResponse[];
+    new?: boolean;
+    unreadMessagesCount?: number;
+}
+/** Live room entry for a user, including membership metadata and the nested room. */
+interface LiveUserRoomResponse {
+    id: number;
+    recipientId: string;
+    unreadMessagesCount: string | number;
+    exited: boolean;
+    new: boolean;
+    provider: string;
+    channel: string;
+    room: RoomResponse;
+}
+
+export type { GetRoomByIdRequest, ListLiveUserRoomsRequest, LiveUserRoomResponse, RoomActiveDates, RoomMemberResponse, RoomResponse, RoomTagResponse };

package/dist/chat-webservice/contracts/index.d.ts

@@ -0,0 +1,97 @@
+/** Query parameters for listing live rooms assigned to a user. */
+interface ListLiveUserRoomsRequest {
+    recipientId: string;
+    companyId: string;
+    isOpen: boolean;
+}
+/** Query parameters for fetching a room by its identifier. */
+interface GetRoomByIdRequest {
+    companyId?: string;
+    includeMembers?: boolean;
+}
+/** Date range used to determine room activity windows. */
+interface RoomActiveDates {
+    gte: string;
+    lte: string;
+}
+/** Tag associated with a chat room. */
+interface RoomTagResponse {
+    id: string;
+    chatRoomId: number;
+    tagId: number;
+    tagName: string;
+    companyId: string;
+    createdAt: string;
+    updatedAt: string;
+}
+/** Member participating in a chat room. */
+interface RoomMemberResponse {
+    id: number;
+    exited: boolean;
+    new: boolean;
+    recipientId: string;
+    subject?: string;
+    origin: string;
+    chatRoomId: number;
+    externalClientId?: string;
+    provider: string;
+    providerAccessToken?: string;
+    channel: string;
+    companyId: string;
+    createdAt: string;
+    updatedAt: string;
+}
+/** Chat room entity returned by the Chat Webservice API. */
+interface RoomResponse {
+    id: number;
+    subject: string;
+    companyId: string;
+    chatConfigId: string;
+    status: string;
+    open: boolean;
+    inTransfer: boolean;
+    closedBy: string;
+    latestTransferId: string;
+    waitTime: number;
+    attendanceTime: number;
+    score: number;
+    csatFeedback?: string | null;
+    currentRule: string;
+    queueId: string;
+    campaignId?: string;
+    createdBy: string;
+    creatorProvider: string;
+    lastClientMsgAt: string;
+    lastOperatorMsgAt: string;
+    createdAt: string;
+    updatedAt: string;
+    inactivityLimit: number;
+    wasTransferred: boolean;
+    wasFinishedSilently: boolean;
+    type: string;
+    answeredAt: string;
+    protocol: string;
+    activeDates: RoomActiveDates;
+    activeWeekDays: number[];
+    priority: number;
+    topic: string;
+    routedAt: string;
+    locale: string;
+    tags?: RoomTagResponse[];
+    members?: RoomMemberResponse[];
+    new?: boolean;
+    unreadMessagesCount?: number;
+}
+/** Live room entry for a user, including membership metadata and the nested room. */
+interface LiveUserRoomResponse {
+    id: number;
+    recipientId: string;
+    unreadMessagesCount: string | number;
+    exited: boolean;
+    new: boolean;
+    provider: string;
+    channel: string;
+    room: RoomResponse;
+}
+
+export type { GetRoomByIdRequest, ListLiveUserRoomsRequest, LiveUserRoomResponse, RoomActiveDates, RoomMemberResponse, RoomResponse, RoomTagResponse };

package/dist/chat-webservice/contracts/index.js

@@ -0,0 +1,19 @@
+"use strict";
+var __defProp = Object.defineProperty;
+var __getOwnPropDesc = Object.getOwnPropertyDescriptor;
+var __getOwnPropNames = Object.getOwnPropertyNames;
+var __hasOwnProp = Object.prototype.hasOwnProperty;
+var __copyProps = (to, from, except, desc) => {
+  if (from && typeof from === "object" || typeof from === "function") {
+    for (let key of __getOwnPropNames(from))
+      if (!__hasOwnProp.call(to, key) && key !== except)
+        __defProp(to, key, { get: () => from[key], enumerable: !(desc = __getOwnPropDesc(from, key)) || desc.enumerable });
+  }
+  return to;
+};
+var __toCommonJS = (mod) => __copyProps(__defProp({}, "__esModule", { value: true }), mod);
+
+// src/chat-webservice/contracts/index.ts
+var contracts_exports = {};
+module.exports = __toCommonJS(contracts_exports);
+//# sourceMappingURL=index.js.map

package/dist/chat-webservice/contracts/index.js.map

@@ -0,0 +1 @@
+{"version":3,"sources":["../../../src/chat-webservice/contracts/index.ts"],"sourcesContent":["export * from './room';\n"],"mappings":";;;;;;;;;;;;;;;;AAAA;AAAA;","names":[]}

package/dist/chat-webservice/contracts/index.mjs

@@ -0,0 +1 @@
+//# sourceMappingURL=index.mjs.map

package/dist/chat-webservice/contracts/index.mjs.map

@@ -0,0 +1 @@
+{"version":3,"sources":[],"sourcesContent":[],"mappings":"","names":[]}