@opens/gateways 1.11.4 → 1.11.6

package/dist/call-report/contracts/index.d.mts

@@ -0,0 +1,126 @@
+/** Supported Elasticsearch indexes for contact history queries. */
+type ContactHistoryIndex = 'chat' | 'cdr';
+/** Sort order for contact history results. */
+type ContactHistorySortOrder = 'asc' | 'desc';
+/** Query parameters for listing contact interaction history across indexes. */
+interface ListContactHistoryRequest {
+    companyId?: string;
+    contactIds?: string[];
+    indexes?: ContactHistoryIndex[];
+    operatorIds?: string[];
+    chatStatus?: string[];
+    chatProviders?: string[];
+    currentScore?: number;
+    searchAfter?: string[];
+    queueIds?: string[];
+    order?: ContactHistorySortOrder;
+    limit?: number;
+}
+/** Member associated with a contact interaction. */
+interface InteractionMemberResponse {
+    id: number;
+    recipientId: string;
+    provider: string;
+    chatRoomId: number;
+    origin: string;
+    channel: string;
+    companyId: string;
+}
+/** Chat routing step recorded for a contact interaction. */
+interface InteractionChatStepResponse {
+    id: string;
+    chatRoomId: number;
+    duration: number;
+    actionId: string;
+    queueId: unknown;
+    nextQueueId: unknown;
+    wasTransferred: unknown;
+    createdAt: string;
+    updatedAt: string;
+}
+/** Organization linked to a contact interaction. */
+interface InteractionOrganizationResponse {
+    id: number;
+    callId: number;
+    organizationId: number;
+    createdAt: string;
+    updatedAt: string;
+}
+/** Call step recorded for a contact interaction. */
+interface InteractionCallStepResponse {
+    id: number;
+    callId: number;
+    companyId: string;
+    status: string;
+    fromNumber: string;
+    fromId: string;
+    contextId: string;
+    toNumber: string;
+    toId: string;
+    transferToNumber: unknown;
+    transferToId: unknown;
+    waitTime: number;
+    talkTime: number;
+    queue: unknown;
+    createdAt: string;
+    updatedAt: string;
+    hourlyTalkTime: unknown[];
+    hourlyWaitTime: unknown[];
+}
+/** Contact interaction entry returned by the Call Report API. */
+interface ContactInteractionResponse {
+    id: number;
+    status?: string;
+    companyId: string;
+    currentAttendanceGroupId: unknown;
+    answeredAt?: string;
+    createdAt: string;
+    updatedAt: string;
+    waitTime?: number;
+    wasTransferred: unknown;
+    type: string;
+    wasFinishedSilently?: boolean;
+    totalTime?: number;
+    attendanceTime?: number;
+    campaignId: unknown;
+    chatConfigId?: string;
+    protocol: string;
+    score: unknown;
+    csatFeedback?: string | null;
+    createdBy?: string;
+    clientIdentifier?: string;
+    closedBy: unknown;
+    creatorProvider?: string;
+    subject?: string;
+    routedAt: unknown;
+    activeDates: unknown;
+    activeWeekDays: unknown;
+    members?: InteractionMemberResponse[];
+    tags: unknown[];
+    tagsGroups: unknown[];
+    invitations?: unknown[];
+    chatSteps?: InteractionChatStepResponse[];
+    organizations: InteractionOrganizationResponse[];
+    _index: string;
+    linkedId?: string;
+    callId?: string;
+    csatScore: unknown;
+    hungUpByAgent?: boolean;
+    sentToCsat?: boolean;
+    hungupAt?: string;
+    elasticId?: string;
+    widgetId: unknown;
+    wasCalledback: unknown;
+    hasCallback: unknown;
+    totalWaitTime?: number;
+    totalTalkTime?: number;
+    totalDuration?: number;
+    steps?: InteractionCallStepResponse[];
+}
+/** Paginated response returned by the Call Report API for multi-index history. */
+interface ContactHistoryResponse {
+    currentScore: string[];
+    data: ContactInteractionResponse[];
+}
+
+export type { ContactHistoryIndex, ContactHistoryResponse, ContactHistorySortOrder, ContactInteractionResponse, InteractionCallStepResponse, InteractionChatStepResponse, InteractionMemberResponse, InteractionOrganizationResponse, ListContactHistoryRequest };

package/dist/call-report/contracts/index.d.ts

@@ -0,0 +1,126 @@
+/** Supported Elasticsearch indexes for contact history queries. */
+type ContactHistoryIndex = 'chat' | 'cdr';
+/** Sort order for contact history results. */
+type ContactHistorySortOrder = 'asc' | 'desc';
+/** Query parameters for listing contact interaction history across indexes. */
+interface ListContactHistoryRequest {
+    companyId?: string;
+    contactIds?: string[];
+    indexes?: ContactHistoryIndex[];
+    operatorIds?: string[];
+    chatStatus?: string[];
+    chatProviders?: string[];
+    currentScore?: number;
+    searchAfter?: string[];
+    queueIds?: string[];
+    order?: ContactHistorySortOrder;
+    limit?: number;
+}
+/** Member associated with a contact interaction. */
+interface InteractionMemberResponse {
+    id: number;
+    recipientId: string;
+    provider: string;
+    chatRoomId: number;
+    origin: string;
+    channel: string;
+    companyId: string;
+}
+/** Chat routing step recorded for a contact interaction. */
+interface InteractionChatStepResponse {
+    id: string;
+    chatRoomId: number;
+    duration: number;
+    actionId: string;
+    queueId: unknown;
+    nextQueueId: unknown;
+    wasTransferred: unknown;
+    createdAt: string;
+    updatedAt: string;
+}
+/** Organization linked to a contact interaction. */
+interface InteractionOrganizationResponse {
+    id: number;
+    callId: number;
+    organizationId: number;
+    createdAt: string;
+    updatedAt: string;
+}
+/** Call step recorded for a contact interaction. */
+interface InteractionCallStepResponse {
+    id: number;
+    callId: number;
+    companyId: string;
+    status: string;
+    fromNumber: string;
+    fromId: string;
+    contextId: string;
+    toNumber: string;
+    toId: string;
+    transferToNumber: unknown;
+    transferToId: unknown;
+    waitTime: number;
+    talkTime: number;
+    queue: unknown;
+    createdAt: string;
+    updatedAt: string;
+    hourlyTalkTime: unknown[];
+    hourlyWaitTime: unknown[];
+}
+/** Contact interaction entry returned by the Call Report API. */
+interface ContactInteractionResponse {
+    id: number;
+    status?: string;
+    companyId: string;
+    currentAttendanceGroupId: unknown;
+    answeredAt?: string;
+    createdAt: string;
+    updatedAt: string;
+    waitTime?: number;
+    wasTransferred: unknown;
+    type: string;
+    wasFinishedSilently?: boolean;
+    totalTime?: number;
+    attendanceTime?: number;
+    campaignId: unknown;
+    chatConfigId?: string;
+    protocol: string;
+    score: unknown;
+    csatFeedback?: string | null;
+    createdBy?: string;
+    clientIdentifier?: string;
+    closedBy: unknown;
+    creatorProvider?: string;
+    subject?: string;
+    routedAt: unknown;
+    activeDates: unknown;
+    activeWeekDays: unknown;
+    members?: InteractionMemberResponse[];
+    tags: unknown[];
+    tagsGroups: unknown[];
+    invitations?: unknown[];
+    chatSteps?: InteractionChatStepResponse[];
+    organizations: InteractionOrganizationResponse[];
+    _index: string;
+    linkedId?: string;
+    callId?: string;
+    csatScore: unknown;
+    hungUpByAgent?: boolean;
+    sentToCsat?: boolean;
+    hungupAt?: string;
+    elasticId?: string;
+    widgetId: unknown;
+    wasCalledback: unknown;
+    hasCallback: unknown;
+    totalWaitTime?: number;
+    totalTalkTime?: number;
+    totalDuration?: number;
+    steps?: InteractionCallStepResponse[];
+}
+/** Paginated response returned by the Call Report API for multi-index history. */
+interface ContactHistoryResponse {
+    currentScore: string[];
+    data: ContactInteractionResponse[];
+}
+
+export type { ContactHistoryIndex, ContactHistoryResponse, ContactHistorySortOrder, ContactInteractionResponse, InteractionCallStepResponse, InteractionChatStepResponse, InteractionMemberResponse, InteractionOrganizationResponse, ListContactHistoryRequest };

package/dist/call-report/contracts/index.js

@@ -0,0 +1,19 @@
+"use strict";
+var __defProp = Object.defineProperty;
+var __getOwnPropDesc = Object.getOwnPropertyDescriptor;
+var __getOwnPropNames = Object.getOwnPropertyNames;
+var __hasOwnProp = Object.prototype.hasOwnProperty;
+var __copyProps = (to, from, except, desc) => {
+  if (from && typeof from === "object" || typeof from === "function") {
+    for (let key of __getOwnPropNames(from))
+      if (!__hasOwnProp.call(to, key) && key !== except)
+        __defProp(to, key, { get: () => from[key], enumerable: !(desc = __getOwnPropDesc(from, key)) || desc.enumerable });
+  }
+  return to;
+};
+var __toCommonJS = (mod) => __copyProps(__defProp({}, "__esModule", { value: true }), mod);
+
+// src/call-report/contracts/index.ts
+var contracts_exports = {};
+module.exports = __toCommonJS(contracts_exports);
+//# sourceMappingURL=index.js.map

package/dist/call-report/contracts/index.js.map

@@ -0,0 +1 @@
+{"version":3,"sources":["../../../src/call-report/contracts/index.ts"],"sourcesContent":["export * from './contact-history';\n"],"mappings":";;;;;;;;;;;;;;;;AAAA;AAAA;","names":[]}

package/dist/call-report/contracts/index.mjs

@@ -0,0 +1 @@
+//# sourceMappingURL=index.mjs.map

package/dist/call-report/contracts/index.mjs.map

@@ -0,0 +1 @@
+{"version":3,"sources":[],"sourcesContent":[],"mappings":"","names":[]}

package/dist/chat-config/contracts/index.d.mts

@@ -51,6 +51,12 @@ interface GetConfigsByProviderParams {
     providerName?: string;
 }
 
+/** Query parameters for listing queue memberships of a member. */
+interface GetMemberQueuesRequest {
+    memberId: string;
+    association?: boolean;
+}
+/** Queue membership entry returned by the Chat Config API. */
 interface QueueMember {
     id: string;
     memberId: string;
@@ -67,6 +73,7 @@ interface QueueMember {
     createdAt: string;
     updatedAt: string;
     queueId: string;
+    queue?: Queue;
 }
 type DistributionType = {
     id: string;
@@ -218,4 +225,4 @@ type RootRulesResponse = {
     data: Rule[];
 };
 
-export type { Config, ConfigListByProviderResponse, ConfigProvider, DistributionType, FindOrCreateQueueRuleRequest, GetConfigsByProviderParams, GetRootRulesRequest, MetaTemplateButton, MetaTemplateConfigResponse, MetaTemplateConfigsResponse, Provider, ProviderListResponse, Queue, QueueListResponse, QueueMember, QueueRule, RootRulesResponse, Rule };
+export type { Config, ConfigListByProviderResponse, ConfigProvider, DistributionType, FindOrCreateQueueRuleRequest, GetConfigsByProviderParams, GetMemberQueuesRequest, GetRootRulesRequest, MetaTemplateButton, MetaTemplateConfigResponse, MetaTemplateConfigsResponse, Provider, ProviderListResponse, Queue, QueueListResponse, QueueMember, QueueRule, RootRulesResponse, Rule };

package/dist/chat-config/contracts/index.d.ts

@@ -51,6 +51,12 @@ interface GetConfigsByProviderParams {
     providerName?: string;
 }
 
+/** Query parameters for listing queue memberships of a member. */
+interface GetMemberQueuesRequest {
+    memberId: string;
+    association?: boolean;
+}
+/** Queue membership entry returned by the Chat Config API. */
 interface QueueMember {
     id: string;
     memberId: string;
@@ -67,6 +73,7 @@ interface QueueMember {
     createdAt: string;
     updatedAt: string;
     queueId: string;
+    queue?: Queue;
 }
 type DistributionType = {
     id: string;
@@ -218,4 +225,4 @@ type RootRulesResponse = {
     data: Rule[];
 };
 
-export type { Config, ConfigListByProviderResponse, ConfigProvider, DistributionType, FindOrCreateQueueRuleRequest, GetConfigsByProviderParams, GetRootRulesRequest, MetaTemplateButton, MetaTemplateConfigResponse, MetaTemplateConfigsResponse, Provider, ProviderListResponse, Queue, QueueListResponse, QueueMember, QueueRule, RootRulesResponse, Rule };
+export type { Config, ConfigListByProviderResponse, ConfigProvider, DistributionType, FindOrCreateQueueRuleRequest, GetConfigsByProviderParams, GetMemberQueuesRequest, GetRootRulesRequest, MetaTemplateButton, MetaTemplateConfigResponse, MetaTemplateConfigsResponse, Provider, ProviderListResponse, Queue, QueueListResponse, QueueMember, QueueRule, RootRulesResponse, Rule };

package/dist/chat-webservice/contracts/index.d.mts

@@ -0,0 +1,97 @@
+/** Query parameters for listing live rooms assigned to a user. */
+interface ListLiveUserRoomsRequest {
+    recipientId: string;
+    companyId: string;
+    isOpen: boolean;
+}
+/** Query parameters for fetching a room by its identifier. */
+interface GetRoomByIdRequest {
+    companyId?: string;
+    includeMembers?: boolean;
+}
+/** Date range used to determine room activity windows. */
+interface RoomActiveDates {
+    gte: string;
+    lte: string;
+}
+/** Tag associated with a chat room. */
+interface RoomTagResponse {
+    id: string;
+    chatRoomId: number;
+    tagId: number;
+    tagName: string;
+    companyId: string;
+    createdAt: string;
+    updatedAt: string;
+}
+/** Member participating in a chat room. */
+interface RoomMemberResponse {
+    id: number;
+    exited: boolean;
+    new: boolean;
+    recipientId: string;
+    subject?: string;
+    origin: string;
+    chatRoomId: number;
+    externalClientId?: string;
+    provider: string;
+    providerAccessToken?: string;
+    channel: string;
+    companyId: string;
+    createdAt: string;
+    updatedAt: string;
+}
+/** Chat room entity returned by the Chat Webservice API. */
+interface RoomResponse {
+    id: number;
+    subject: string;
+    companyId: string;
+    chatConfigId: string;
+    status: string;
+    open: boolean;
+    inTransfer: boolean;
+    closedBy: string;
+    latestTransferId: string;
+    waitTime: number;
+    attendanceTime: number;
+    score: number;
+    csatFeedback?: string | null;
+    currentRule: string;
+    queueId: string;
+    campaignId?: string;
+    createdBy: string;
+    creatorProvider: string;
+    lastClientMsgAt: string;
+    lastOperatorMsgAt: string;
+    createdAt: string;
+    updatedAt: string;
+    inactivityLimit: number;
+    wasTransferred: boolean;
+    wasFinishedSilently: boolean;
+    type: string;
+    answeredAt: string;
+    protocol: string;
+    activeDates: RoomActiveDates;
+    activeWeekDays: number[];
+    priority: number;
+    topic: string;
+    routedAt: string;
+    locale: string;
+    tags?: RoomTagResponse[];
+    members?: RoomMemberResponse[];
+    new?: boolean;
+    unreadMessagesCount?: number;
+}
+/** Live room entry for a user, including membership metadata and the nested room. */
+interface LiveUserRoomResponse {
+    id: number;
+    recipientId: string;
+    unreadMessagesCount: string | number;
+    exited: boolean;
+    new: boolean;
+    provider: string;
+    channel: string;
+    room: RoomResponse;
+}
+
+export type { GetRoomByIdRequest, ListLiveUserRoomsRequest, LiveUserRoomResponse, RoomActiveDates, RoomMemberResponse, RoomResponse, RoomTagResponse };

package/dist/chat-webservice/contracts/index.d.ts

@@ -0,0 +1,97 @@
+/** Query parameters for listing live rooms assigned to a user. */
+interface ListLiveUserRoomsRequest {
+    recipientId: string;
+    companyId: string;
+    isOpen: boolean;
+}
+/** Query parameters for fetching a room by its identifier. */
+interface GetRoomByIdRequest {
+    companyId?: string;
+    includeMembers?: boolean;
+}
+/** Date range used to determine room activity windows. */
+interface RoomActiveDates {
+    gte: string;
+    lte: string;
+}
+/** Tag associated with a chat room. */
+interface RoomTagResponse {
+    id: string;
+    chatRoomId: number;
+    tagId: number;
+    tagName: string;
+    companyId: string;
+    createdAt: string;
+    updatedAt: string;
+}
+/** Member participating in a chat room. */
+interface RoomMemberResponse {
+    id: number;
+    exited: boolean;
+    new: boolean;
+    recipientId: string;
+    subject?: string;
+    origin: string;
+    chatRoomId: number;
+    externalClientId?: string;
+    provider: string;
+    providerAccessToken?: string;
+    channel: string;
+    companyId: string;
+    createdAt: string;
+    updatedAt: string;
+}
+/** Chat room entity returned by the Chat Webservice API. */
+interface RoomResponse {
+    id: number;
+    subject: string;
+    companyId: string;
+    chatConfigId: string;
+    status: string;
+    open: boolean;
+    inTransfer: boolean;
+    closedBy: string;
+    latestTransferId: string;
+    waitTime: number;
+    attendanceTime: number;
+    score: number;
+    csatFeedback?: string | null;
+    currentRule: string;
+    queueId: string;
+    campaignId?: string;
+    createdBy: string;
+    creatorProvider: string;
+    lastClientMsgAt: string;
+    lastOperatorMsgAt: string;
+    createdAt: string;
+    updatedAt: string;
+    inactivityLimit: number;
+    wasTransferred: boolean;
+    wasFinishedSilently: boolean;
+    type: string;
+    answeredAt: string;
+    protocol: string;
+    activeDates: RoomActiveDates;
+    activeWeekDays: number[];
+    priority: number;
+    topic: string;
+    routedAt: string;
+    locale: string;
+    tags?: RoomTagResponse[];
+    members?: RoomMemberResponse[];
+    new?: boolean;
+    unreadMessagesCount?: number;
+}
+/** Live room entry for a user, including membership metadata and the nested room. */
+interface LiveUserRoomResponse {
+    id: number;
+    recipientId: string;
+    unreadMessagesCount: string | number;
+    exited: boolean;
+    new: boolean;
+    provider: string;
+    channel: string;
+    room: RoomResponse;
+}
+
+export type { GetRoomByIdRequest, ListLiveUserRoomsRequest, LiveUserRoomResponse, RoomActiveDates, RoomMemberResponse, RoomResponse, RoomTagResponse };

package/dist/chat-webservice/contracts/index.js

@@ -0,0 +1,19 @@
+"use strict";
+var __defProp = Object.defineProperty;
+var __getOwnPropDesc = Object.getOwnPropertyDescriptor;
+var __getOwnPropNames = Object.getOwnPropertyNames;
+var __hasOwnProp = Object.prototype.hasOwnProperty;
+var __copyProps = (to, from, except, desc) => {
+  if (from && typeof from === "object" || typeof from === "function") {
+    for (let key of __getOwnPropNames(from))
+      if (!__hasOwnProp.call(to, key) && key !== except)
+        __defProp(to, key, { get: () => from[key], enumerable: !(desc = __getOwnPropDesc(from, key)) || desc.enumerable });
+  }
+  return to;
+};
+var __toCommonJS = (mod) => __copyProps(__defProp({}, "__esModule", { value: true }), mod);
+
+// src/chat-webservice/contracts/index.ts
+var contracts_exports = {};
+module.exports = __toCommonJS(contracts_exports);
+//# sourceMappingURL=index.js.map

package/dist/chat-webservice/contracts/index.js.map

@@ -0,0 +1 @@
+{"version":3,"sources":["../../../src/chat-webservice/contracts/index.ts"],"sourcesContent":["export * from './room';\n"],"mappings":";;;;;;;;;;;;;;;;AAAA;AAAA;","names":[]}

package/dist/chat-webservice/contracts/index.mjs

@@ -0,0 +1 @@
+//# sourceMappingURL=index.mjs.map

package/dist/chat-webservice/contracts/index.mjs.map

@@ -0,0 +1 @@
+{"version":3,"sources":[],"sourcesContent":[],"mappings":"","names":[]}

package/dist/index.d.mts

@@ -1,8 +1,8 @@
 import { AxiosInstance } from 'axios';
 import { CompanyResponse, WorkGroupListResponse, WorkGroupResponse, WorkGroupMembersResponse, GetAllUsersParams, GetAllUsersResponse, GetManagedUsersResponse } from './customer-service/contracts/index.mjs';
 export { CompanyData, ManagedUser, User, WorkGroup, WorkGroupMember } from './customer-service/contracts/index.mjs';
-import { ProviderListResponse, GetConfigsByProviderParams, ConfigListByProviderResponse, Queue, MetaTemplateConfigResponse, MetaTemplateConfigsResponse, FindOrCreateQueueRuleRequest, QueueRule, GetRootRulesRequest, RootRulesResponse } from './chat-config/contracts/index.mjs';
-export { Config, ConfigProvider, DistributionType, MetaTemplateButton, Provider, QueueListResponse, QueueMember, Rule } from './chat-config/contracts/index.mjs';
+import { ProviderListResponse, GetConfigsByProviderParams, ConfigListByProviderResponse, Queue, GetMemberQueuesRequest, QueueMember, MetaTemplateConfigResponse, MetaTemplateConfigsResponse, FindOrCreateQueueRuleRequest, QueueRule, GetRootRulesRequest, RootRulesResponse } from './chat-config/contracts/index.mjs';
+export { Config, ConfigProvider, DistributionType, MetaTemplateButton, Provider, QueueListResponse, Rule } from './chat-config/contracts/index.mjs';
 import { CampaignQueryParams, CampaignPaginatedResponse, Campaign, CreateCampaignRequest, PatchCampaignRequest, CampaignContactQueryParams, CampaignContactPaginatedResponse, CampaignContactResponse, CreateCampaignContactRequest, PatchCampaignContactRequest, CampaignContactsDashboardQueryParams, CampaignContactsDashboardData, CampaignUser, CampaignWorkGroupQueryParams, CampaignWorkGroupPaginatedResponse, CreateCampaignWorkGroupRequest, CampaignWorkGroup } from './campaigns/contracts/index.mjs';
 export { CampaignContactCampaignStatus, CampaignContactDispatchStatus, CampaignContactFilter, CampaignContactLikeQueryOperators, CampaignContactQueryOperators, CampaignContactQueryValue, CampaignContactSortDirection, CampaignContactSortParams, CampaignContactsDashboardChannelPerformance, CampaignContactsDashboardEvolutionItem, CampaignContactsDashboardExactQueryOperators, CampaignContactsDashboardFunnelItem, CampaignContactsDashboardInterval, CampaignContactsDashboardMetrics, CampaignContactsDashboardQueryValue, CampaignContactsDashboardRangeQueryOperators, CampaignContactsDashboardStatusDistribution, CampaignContactsDashboardStatusMetrics, CampaignContactsDashboardSummary, CampaignContactsDashboardTopCampaign, CampaignProvider, CampaignRetryConfig, CampaignSchedule, CampaignStatus, WhatsAppPayload, WhatsAppTemplateComponent } from './campaigns/contracts/index.mjs';
 import { GetConfigTemplatesParams, GetConfigTemplatesResponse } from './chat-adapter/contracts/index.mjs';
@@ -11,6 +11,10 @@ import { GetPresignedUrlRequest, UploadPresignedUrlResponse, AudioConvertRespons
 export { IUploadPresignedUrlResponse } from './assets/contracts/index.mjs';
 import { GetContactPhonesParams, ContactPhoneSearchResponse, ContactCategoryResponse } from './contact-list/contracts/index.mjs';
 export { ContactPhoneResponse } from './contact-list/contracts/index.mjs';
+import { ListLiveUserRoomsRequest, LiveUserRoomResponse, GetRoomByIdRequest, RoomResponse } from './chat-webservice/contracts/index.mjs';
+export { RoomActiveDates, RoomMemberResponse, RoomTagResponse } from './chat-webservice/contracts/index.mjs';
+import { ListContactHistoryRequest, ContactHistoryResponse } from './call-report/contracts/index.mjs';
+export { ContactHistoryIndex, ContactHistorySortOrder, ContactInteractionResponse, InteractionCallStepResponse, InteractionChatStepResponse, InteractionMemberResponse, InteractionOrganizationResponse } from './call-report/contracts/index.mjs';
 
 /**
  * Gateway for interacting with the Customer Service API.
@@ -76,6 +80,12 @@ declare class ChatConfigGateway {
      */
     getQueueById(queueId: string): Promise<Queue>;
     getQueues(): Promise<Queue[]>;
+    /**
+     * Lists queue memberships for a member.
+     * @param params - The member identifier and optional association filter.
+     * @returns The queue memberships for the given member.
+     */
+    getMemberQueues(params: GetMemberQueuesRequest): Promise<QueueMember[]>;
     /**
      * Retrieves a Meta template configuration by its ID.
      * @param templateId - The unique identifier of the template.
@@ -252,6 +262,43 @@ declare class ContactListGateway {
     getCategoryList(): Promise<ContactCategoryResponse[]>;
 }
 
+/**
+ * Gateway for interacting with the Chat Webservice API.
+ */
+declare class ChatWebserviceGateway {
+    private readonly httpClient;
+    private readonly baseUrl;
+    constructor(httpClient: AxiosInstance, baseUrl: string);
+    /**
+     * Lists live rooms assigned to a user.
+     * @param params - The recipient, company, and open-status filters.
+     * @returns The live room entries for the user.
+     */
+    listLiveUserRooms(params: ListLiveUserRoomsRequest): Promise<LiveUserRoomResponse[]>;
+    /**
+     * Retrieves a chat room by its identifier.
+     * @param id - The unique identifier of the room.
+     * @param params - Optional query parameters for scoping and member inclusion.
+     * @returns The chat room data.
+     */
+    getRoomById(id: number, params?: GetRoomByIdRequest): Promise<RoomResponse>;
+}
+
+/**
+ * Gateway for interacting with the Call Report API.
+ */
+declare class CallReportGateway {
+    private readonly httpClient;
+    private readonly baseUrl;
+    constructor(httpClient: AxiosInstance, baseUrl: string);
+    /**
+     * Lists contact interaction history across chat and CDR indexes.
+     * @param params - Optional filters, pagination, and index selection.
+     * @returns The paginated contact history response.
+     */
+    listContactHistory(params?: ListContactHistoryRequest): Promise<ContactHistoryResponse>;
+}
+
 /**
  * Maps service identifiers to their corresponding gateway types.
  * Used by the `gateway()` function to infer the correct return type
@@ -263,10 +310,12 @@ declare class ContactListGateway {
 type GatewayMap = {
     'customer-service': CustomerServiceGateway;
     'chat-config': ChatConfigGateway;
-    'campaigns': CampaignsGateway;
+    campaigns: CampaignsGateway;
     'chat-adapter': ChatAdapterGateway;
-    'assets': AssetsGateway;
+    assets: AssetsGateway;
     'contact-list': ContactListGateway;
+    'chat-webservice': ChatWebserviceGateway;
+    'call-report': CallReportGateway;
 };
 /**
  * Parameters required to configure the SDK client.
@@ -297,6 +346,12 @@ interface GatewayClientParams {
         contactList?: {
             baseUrl: string;
         };
+        chatWebservice?: {
+            baseUrl: string;
+        };
+        callReport?: {
+            baseUrl: string;
+        };
     };
 }
 
@@ -323,4 +378,4 @@ declare const configure: (params: GatewayClientParams) => void;
  */
 declare function gateway<T extends keyof GatewayMap>(service: T): GatewayMap[T];
 
-export { AttachmentByIdResponse, AudioConvertResponse, Campaign, CampaignContactPaginatedResponse, CampaignContactQueryParams, CampaignContactResponse, CampaignContactsDashboardData, CampaignContactsDashboardQueryParams, CampaignPaginatedResponse, CampaignQueryParams, CampaignUser, CampaignWorkGroup, CampaignWorkGroupPaginatedResponse, CampaignWorkGroupQueryParams, CompanyResponse, ConfigListByProviderResponse, ContactCategoryResponse, ContactPhoneSearchResponse, CreateCampaignContactRequest, CreateCampaignRequest, CreateCampaignWorkGroupRequest, FindOrCreateQueueRuleRequest, GetAllUsersParams, GetAllUsersResponse, GetAttachmentByIdRequest, GetConfigTemplatesParams, GetConfigTemplatesResponse, GetConfigsByProviderParams, GetContactPhonesParams, GetManagedUsersResponse, GetPresignedUrlRequest, GetRootRulesRequest, MetaTemplateConfigResponse, MetaTemplateConfigsResponse, PatchCampaignContactRequest, PatchCampaignRequest, ProviderListResponse, Queue, QueueRule, RootRulesResponse, UploadPresignedUrlResponse, WorkGroupListResponse, WorkGroupMembersResponse, WorkGroupResponse, configure, gateway };
+export { AttachmentByIdResponse, AudioConvertResponse, Campaign, CampaignContactPaginatedResponse, CampaignContactQueryParams, CampaignContactResponse, CampaignContactsDashboardData, CampaignContactsDashboardQueryParams, CampaignPaginatedResponse, CampaignQueryParams, CampaignUser, CampaignWorkGroup, CampaignWorkGroupPaginatedResponse, CampaignWorkGroupQueryParams, CompanyResponse, ConfigListByProviderResponse, ContactCategoryResponse, ContactHistoryResponse, ContactPhoneSearchResponse, CreateCampaignContactRequest, CreateCampaignRequest, CreateCampaignWorkGroupRequest, FindOrCreateQueueRuleRequest, GetAllUsersParams, GetAllUsersResponse, GetAttachmentByIdRequest, GetConfigTemplatesParams, GetConfigTemplatesResponse, GetConfigsByProviderParams, GetContactPhonesParams, GetManagedUsersResponse, GetMemberQueuesRequest, GetPresignedUrlRequest, GetRoomByIdRequest, GetRootRulesRequest, ListContactHistoryRequest, ListLiveUserRoomsRequest, LiveUserRoomResponse, MetaTemplateConfigResponse, MetaTemplateConfigsResponse, PatchCampaignContactRequest, PatchCampaignRequest, ProviderListResponse, Queue, QueueMember, QueueRule, RoomResponse, RootRulesResponse, UploadPresignedUrlResponse, WorkGroupListResponse, WorkGroupMembersResponse, WorkGroupResponse, configure, gateway };