@opencxh/domain 1.158.0 → 1.159.0

package/dist/entities/activity/catalog.d.ts

@@ -108,9 +108,17 @@ export declare function activityIconOf(type: string): string;
 /** `mail` | `chat` | `voice` | `video`, of `undefined` voor een levenscyclus-event. */
 export declare function channelKindOf(type: string): ActivityChannelKind | undefined;
 /**
- * Draagt dit type een bericht of een interne notitie — iets wat een mens schreef en wat
- * als "het gesprek" telt? Sluit transcripten uit; die zijn wel tekst, maar geen bericht.
+ * Draagt deze vorm een bericht of een interne notitie — iets wat een mens schreef en wat als
+ * "het gesprek" telt? Sluit transcripten uit; die zijn wel tekst, maar geen bericht.
+ *
+ * Op de **shape** en niet op het type, zodat er precies één definitie van "is dit een
+ * bericht" bestaat. {@link isMessageType} beantwoordt hem voor de ingebouwde types;
+ * `ActivityTypeRegistry.isMessage` doet hetzelfde voor een type dat een app declareerde.
+ * Zonder die splitsing had elk van beide zijn eigen kopie van de regel gekregen — en dat is
+ * precies hoe er twaalf hardgecodeerde typelijstjes door de codebase zijn ontstaan.
  */
+export declare function isMessageShape(shape: ActivityShape | undefined): boolean;
+/** Zie {@link isMessageShape}. Voor de ingebouwde types. */
 export declare function isMessageType(type: string): boolean;
 /** Kan een mens hierop antwoorden? Notities niet — die gaan nergens heen. */
 export declare function isReplyableType(type: string): boolean;

package/dist/entities/activity/resolve.d.ts

@@ -57,6 +57,30 @@ export declare class ActivityTypeRegistry {
     descriptor(type: string): ActivityTypeDescriptor | undefined;
     /** De declaratieve blokken van een type, als het er heeft. */
     blocks(type: string): ActivityBlock[] | undefined;
+    /**
+     * Dezelfde semantische vragen als de losse accessors in `catalog.ts`, maar dan óók voor
+     * types die een app declareerde.
+     *
+     * Dat verschil is de reden dat deze methodes bestaan. `isMessageType(type)` leest alleen
+     * `ACTIVITY_CATALOG`, dus een gedeclareerd type met `shape: "message"` gaf daar `false` —
+     * een helpdesk-app kon een berichtsoort meebrengen die vervolgens niet meetelde als
+     * gesprek, niet antwoordbaar was en niet in de analytics landde. Wie een registry bij de
+     * hand heeft, hoort deze te gebruiken; wie er geen heeft valt terug op de ingebouwde.
+     *
+     * De regel zelf staat maar op één plek: {@link isMessageShape} en de velden van
+     * {@link ResolvedActivityType}.
+     */
+    isMessage(type: string): boolean;
+    /** Kan een mens hierop antwoorden? Notities niet — die gaan nergens heen. */
+    isReplyable(type: string): boolean;
+    /** Leesbare inhoud voor een model: berichten, notities én transcripten. */
+    carriesText(type: string): boolean;
+    /** Telt mee als in- of uitgaand bericht in de analytics-rollup. */
+    countsAs(type: string): "inbound_message" | "outbound_message" | undefined;
+    /** `mail` | `chat` | `voice` | `video`, of `undefined` voor een levenscyclus-event. */
+    channelKind(type: string): ActivityChannelKind | undefined;
+    /** Transcript-achtig artefact: meegeleverde inhoud die leesbare tekst draagt. */
+    isTranscript(type: string): boolean;
     /** De vertaler die bij deze registry hoort, voor het oplossen van blokteksten. */
     get translator(): Translate;
 }

package/dist/entities/activity/types.d.ts

@@ -165,9 +165,16 @@ export type FileUploadedPayload = {
     /** Storage FilePointer id, when the file lives in the storage app (download via storage.file.{id}.download). */
     fileId?: string;
 };
+/**
+ * Elke status die `Interaction.status` kan aannemen, `snoozed` inbegrepen. Die ontbrak,
+ * en daardoor had de tijdlijn een gat precies waar hij het meest verrast: parkeren en
+ * wakker worden waren de enige twee statuswissels die geen spoor achterlieten, dus een
+ * gesprek sprong uit en weer in de lijst zonder dat iets vertelde waarom.
+ */
+export type InteractionStatus = "open" | "pending" | "closed" | "snoozed";
 export type InteractionStatusChangedPayload = {
-    fromStatus: "open" | "pending" | "closed";
-    toStatus: "open" | "pending" | "closed";
+    fromStatus: InteractionStatus;
+    toStatus: InteractionStatus;
 };
 export type InteractionAssignedPayload = {
     userId: string;
@@ -335,3 +342,39 @@ export type Activity = (BaseActivity & {
     type: "INTERACTION_ASSIGNED";
     payload: InteractionAssignedPayload;
 });
+/**
+ * Een activity van **welk type dan ook**, inclusief een type dat een app declareerde.
+ *
+ * `Activity` is een gesloten unie over de 41 ingebouwde types, en dat is met opzet: alleen zo
+ * weet TypeScript na `activity.type === "EMAIL_RECEIVED"` dat `payload.from` bestaat. Maar
+ * `ACTIVITY_TYPE_AUTHORING.md` nodigt apps uit hun eigen type mee te brengen, en zo'n rij
+ * pást niet in die unie — vandaar de ~40 `as Activity`-casts die door de repo staan.
+ *
+ * Een open tak ín `Activity` lost dat niet op: dan wordt `payload` overal een unie met
+ * `Record<string, unknown>` en verdwijnt precies de versmalling waar de unie voor bestaat.
+ * Daarom een eigen naam. Code die ook gedeclareerde types verwerkt — de feed, de
+ * inboxregel, de analytics-rollup — typeert op `AnyActivity` en vraagt de catalogus wat het
+ * ding is; code die in een payload leest blijft op `Activity` en versmalt.
+ */
+export type AnyActivity = Activity | (BaseActivity & {
+    type: string;
+    payload: Record<string, unknown>;
+});
+/**
+ * Type-guards voor de twee payload-vormen waar de UI rechtstreeks in leest.
+ *
+ * Dit zijn bewust wél typenamen en geen catalogus-vraag. De catalogus beantwoordt *semantiek*
+ * ("is dit een bericht", "welk kanaal") en dat hoort nooit als typelijstje in een component.
+ * Deze twee doen iets anders: ze **versmallen het type**, zodat `activity.payload.from` en
+ * `activity.payload.text` erna bestaan. Een `channelKindOf(...) === "mail"` kan dat niet — die
+ * geeft een boolean terug en TypeScript weet daarna nog steeds niet welke payload er ligt.
+ *
+ * Ze staan hier, naast de union, zodat er één plek is die de namen kent in plaats van een
+ * herhaling per component.
+ */
+export declare function isEmailActivity(activity: Activity): activity is Extract<Activity, {
+    type: "EMAIL_RECEIVED" | "EMAIL_SENT";
+}>;
+export declare function isChatMessageActivity(activity: Activity): activity is Extract<Activity, {
+    type: "CHAT_MESSAGE_SENT" | "CHAT_MESSAGE_RECEIVED";
+}>;

package/dist/entities/ai-conversation/types.d.ts

@@ -1,4 +1,25 @@
+import { AssignmentStatus } from '../assignment/types';
 export type AIConversationVisibility = "shared" | "personal";
+/**
+ * Dat deze draad die van een **agent-opdracht** is, en waar hij bij hoort te verschijnen.
+ *
+ * De draad van een opdracht leeft op `assignment:<id>` en niet op het onderwerp — dat is precies
+ * waarom een opdracht meerdere beurten kan overleven terwijl de mensvragen over hetzelfde gesprek
+ * hun eigen draad houden. Het nadeel was dat er geen enkele ingang naar toe was, behalve de
+ * agentpagina: het werk was er wel, maar niet te zien op de plek waar het over ging.
+ *
+ * Daarom levert `conversation/resolve` de draad van een opdracht ook uit bij de scope van zijn
+ * **onderwerp**, met dit stempel erop. Niet opgeslagen — het is de stand van nu, gelezen bij het
+ * ophalen, precies zoals de status van de opdracht zelf.
+ */
+export interface AIConversationAgentThread {
+    assignmentId: string;
+    /** Het `userId` van de agent die deze opdracht doet. */
+    agentId: string;
+    status: AssignmentStatus;
+    /** De scope waaronder deze draad wordt meegeleverd: het onderwerp van de opdracht. */
+    subjectScopeKey: string;
+}
 /**
  * A single assistant conversation (thread). Grouped into the tools-panel tabs by
  * `scopeKey`; messages, runs and thread-continuity key on the conversation id.
@@ -22,4 +43,9 @@ export interface AIConversation {
     origin: "auto" | "user";
     createdAt: number;
     updatedAt: number;
+    /**
+     * Gezet bij het ophalen, nooit opgeslagen: deze draad hangt aan een agent-opdracht over de
+     * gevraagde scope. Aanwezig = meelezen, niet meepraten (zie {@link AIConversationAgentThread}).
+     */
+    agent?: AIConversationAgentThread;
 }

package/dist/entities/assignment/types.d.ts

@@ -1,4 +1,5 @@
 import { ResourceRef } from '../../platform/resource';
+import { Activity } from '../activity/types';
 import { WaitingOn } from '../playbook/types';
 /**
  * Een **opdracht**: werk dat aan een agent is toegewezen en zo lang leeft als het werk.
@@ -91,9 +92,36 @@ export interface Assignment {
     visibleTo?: string[];
     /** Waar deze opdracht over gaat, in mensentaal. Voor de lijst. */
     title?: string;
+    /**
+     * Waaróm de opdracht in deze stand staat, als er iets uit te leggen is.
+     *
+     * `decideAssignmentState` rekende dit al uit en niets bewaarde het, dus je zag `escalated` zonder
+     * uitleg — precies de vraag ("waarom heeft hij dit overgedragen?") die dit ontwerp zou moeten
+     * kunnen beantwoorden. De reden van de agent zelf staat hier, en zijn woorden in de draad.
+     */
+    statusReason?: string;
     createdBy: string;
     lastActivityAt?: number;
 }
+/**
+ * Wekt deze activity een opdracht die op een antwoord wacht?
+ *
+ * **Twee bronnen, twee regels, en dat verschil is het hele punt.**
+ *
+ * - **De klant antwoordt** (`inbound`): dat wekt altijd. Een klant kan niemand @-noemen, en zijn
+ *   antwoord is per definitie het antwoord waar de opdracht op wachtte.
+ * - **Een collega schrijft een interne notitie**: die wekt **alleen als de agent genoemd is**.
+ *
+ * Die tweede regel is er omdat "elke interne notitie wekt" te grof is: twee collega's die in het
+ * dossier overleggen zouden dan elk een modelbeurt kosten, over iets waar de agent niet bij
+ * gevraagd was — en dat vreet het beurtplafond op aan gesprek dat niet voor hem bedoeld was.
+ *
+ * Een vermelding is precies de vraag die de engine zelf niet kan beantwoorden: *is dit aan míjn
+ * agent gericht?* Dezelfde vorm als {@link assignmentMismatch} bij het toewijzen — expliciet, want
+ * geraden zou stil het verkeerde doen. En het maakt zelf-wekken onmogelijk: een agent noemt
+ * zichzelf niet.
+ */
+export declare function wakesAssignment(activity: Activity, agentId: string): boolean;
 /** Het onderwerp van een opdracht als één verwijzing, of `undefined`. */
 export declare function assignmentSubject(assignment: {
     subjectKind?: string;

package/dist/entities/interaction/types.d.ts

@@ -1,5 +1,5 @@
 import { InteractionParticipant } from '../../platform/communication';
-import { ActivityType } from '../activity/types';
+import { ActivityType, InteractionStatus } from '../activity/types';
 export interface ActivityPreview {
     activityId: string;
     /** Ook een door een app gedeclareerd type; de union houdt alleen de autocomplete. */
@@ -77,7 +77,9 @@ export interface Interaction {
      */
     channelUriKey?: string;
     title: string;
-    status: "open" | "pending" | "closed" | "snoozed";
+    /** Eén definitie, gedeeld met `INTERACTION_STATUS_CHANGED`, zodat de tijdlijn elke
+     *  overgang kan vastleggen die dit veld kan maken. */
+    status: InteractionStatus;
     /**
      * UX-shape van de interactie. "thread" = email-stijl met aparte replyable
      * berichten (inline reply per activity). "conversation" = chat-stijl met

package/dist/index.cjs

@@ -1,18 +1,18 @@
-"use strict";Object.defineProperty(exports,Symbol.toStringTag,{value:"Module"});const x=10,S=10,_=10,b=5,xt=new Set(["header","section","context","divider","image","list","actions","attachments"]);function k(e){if(typeof e=="string")return e.length>0;if(!e||typeof e!="object")return!1;const t=e;return typeof t.key=="string"||typeof t.value=="string"}function Dt(e,t=()=>{}){if(!Array.isArray(e))return[];const n=[];for(const i of e){if(n.length>=x){t("more than "+x+" blocks; the rest was dropped");break}if(!i||typeof i!="object")continue;const r=i;if(!xt.has(r.type)){t("unknown block type "+String(r.type));continue}switch(r.type){case"header":if(!k(r.text)){t("a header without text");continue}break;case"context":if(!k(r.text)){t("a context block without text");continue}break;case"image":if(!r.url||!r.alt){t("an image without url or alt");continue}break;case"section":Array.isArray(r.fields)&&r.fields.length>S&&(t("more than "+S+" fields in a section"),r.fields=r.fields.slice(0,S));break;case"list":if(!Array.isArray(r.items)||r.items.length===0){t("a list without items");continue}r.items.length>_&&(t("more than "+_+" list items"),r.items=r.items.slice(0,_));break;case"actions":{const a=Array.isArray(r.elements)?r.elements:[],o=a.filter(s=>s&&s.action_id&&s.invoke&&k(s.text));if(o.length!==a.length&&t("an action without action_id, invoke or text"),o.length===0)continue;o.length>b&&t("more than "+b+" actions"),r.elements=o.slice(0,b);break}}n.push(r)}return n}function ye(e){return e.replace(/<style[\s\S]*?<\/style>/gi," ").replace(/<script[\s\S]*?<\/script>/gi," ").replace(/<[^>]+>/g," ").replace(/&nbsp;/g," ").replace(/&amp;/g,"&").replace(/&lt;/g,"<").replace(/&gt;/g,">").replace(/&quot;/g,'"').replace(/&#39;/g,"'").replace(/\s+/g," ").trim()}function y(e){if(!e||e<0)return"";const t=Math.floor(e/60),n=Math.floor(e%60);return`${t}:${n.toString().padStart(2,"0")}`}function ne(e){return e?` — ${Math.floor(e/60)}m ${e%60}s`:""}function w(e){return e?.split("@")?.[0]||e||""}function T(e){return e.map(t=>t.name).join(", ")}function ie(e){return e==="meeting"?"Meeting":e==="video"?"Video call":"Audio call"}const m={VOICE_CALL_STARTED:{shape:"event",channelKind:"voice",icon:"phone",snippet:()=>"Gesprek gestart",timeline:e=>e.direction==="inbound"?`Inbound call started — ${w(e.payload.from)}`:`Outbound call started — ${w(e.payload.to)}`},VOICE_CALL_ANSWERED:{shape:"event",channelKind:"voice",icon:"phone",connected:!0,snippet:()=>"Gesprek aangenomen",timeline:(e,t)=>`Call answered — ${t}`},VOICE_CALL_HOLD:{shape:"event",channelKind:"voice",icon:"phone",snippet:()=>"In de wacht",timeline:(e,t)=>`Call on hold — ${t}`},VOICE_CALL_UNHOLD:{shape:"event",channelKind:"voice",icon:"phone",snippet:()=>"Hervat"},VOICE_CALL_ENDED:{shape:"event",channelKind:"voice",icon:"phone",snippet:e=>`Gesprek beëindigd${e.payload.duration?` (${y(e.payload.duration)})`:""}`,timeline:e=>`Call ended${ne(e.payload.duration)}`},VOICE_CALL_MISSED:{shape:"event",channelKind:"voice",icon:"phone",snippet:()=>"Gemiste oproep",timeline:e=>`Missed call — ${w(e.payload.from)}`},VOICE_CALL_FAILED:{shape:"event",channelKind:"voice",icon:"phone",snippet:()=>"Gesprek mislukt",timeline:()=>"Call failed"},VOICE_CALL_VOICEMAIL:{shape:"artifact",channelKind:"voice",icon:"phone",snippet:e=>e.payload.transcription?.trim()?e.payload.transcription:"Voicemail ontvangen"},VIDEO_CALL_STARTED:{shape:"event",channelKind:"video",icon:"video",snippet:()=>"Gesprek gestart",timeline:()=>"Video call started"},VIDEO_CALL_ANSWERED:{shape:"event",channelKind:"video",icon:"video",connected:!0,snippet:()=>"Gesprek aangenomen",timeline:()=>"Video call answered"},VIDEO_CALL_HOLD:{shape:"event",channelKind:"video",icon:"video",snippet:()=>"In de wacht"},VIDEO_CALL_UNHOLD:{shape:"event",channelKind:"video",icon:"video",snippet:()=>"Hervat"},VIDEO_CALL_ENDED:{shape:"event",channelKind:"video",icon:"video",snippet:e=>`Gesprek beëindigd${e.payload.duration?` (${y(e.payload.duration)})`:""}`,timeline:()=>"Video call ended"},VIDEO_CALL_MISSED:{shape:"event",channelKind:"video",icon:"video",snippet:()=>"Gemiste oproep",timeline:()=>"Missed video call"},VIDEO_CALL_FAILED:{shape:"event",channelKind:"video",icon:"video",snippet:()=>"Gesprek mislukt",timeline:()=>"Video call failed"},EMAIL_RECEIVED:{shape:"message",triggerable:!0,displayNameKey:"communication:activity.EMAIL_RECEIVED",component:"communication:EmailActivity",channelKind:"mail",icon:"mail",replyable:!0,carriesText:!0,countsAs:"inbound_message",snippet:re},EMAIL_SENT:{shape:"message",component:"communication:EmailActivity",channelKind:"mail",icon:"mail",replyable:!0,carriesText:!0,countsAs:"outbound_message",snippet:re},CHAT_MESSAGE_SENT:{shape:"message",component:"communication:ChatMessage",channelKind:"chat",icon:"message-circle",replyable:!0,carriesText:!0,countsAs:"outbound_message",snippet:e=>e.payload.text??""},CHAT_MESSAGE_RECEIVED:{shape:"message",triggerable:!0,displayNameKey:"communication:activity.CHAT_MESSAGE_RECEIVED",component:"communication:ChatMessage",channelKind:"chat",icon:"message-circle",replyable:!0,carriesText:!0,countsAs:"inbound_message",snippet:e=>e.payload.text??""},CHAT_MEMBER_JOINED:{shape:"event",channelKind:"chat",icon:"message-circle",snippet:e=>`${T(e.payload.members)} toegevoegd`,timeline:e=>{const t=T(e.payload.members)||"Someone",n=e.payload.initiator?.name?` · added by ${e.payload.initiator.name}`:"";return`${t} joined the chat${n}`}},CHAT_MEMBER_LEFT:{shape:"event",channelKind:"chat",icon:"message-circle",snippet:e=>`${T(e.payload.members)} verlaten`,timeline:e=>{const t=T(e.payload.members)||"Someone",n=e.payload.initiator?.name?` · removed by ${e.payload.initiator.name}`:"";return`${t} left the chat${n}`}},CHAT_RENAMED:{shape:"event",channelKind:"chat",icon:"message-circle",snippet:e=>`Hernoemd naar "${e.payload.newName}"`,timeline:e=>`Chat renamed to "${e.payload.newName}"${e.payload.initiator?` by ${e.payload.initiator.name}`:""}`},CHAT_CALL_STARTED:{shape:"event",channelKind:"chat",icon:"message-circle",snippet:()=>"Gesprek gestart",timeline:e=>`${ie(e.payload.callType)} started${e.payload.initiator?` by ${e.payload.initiator.name}`:""}`,joinUrl:e=>e.payload.joinUrl},CHAT_CALL_ENDED:{shape:"event",channelKind:"chat",icon:"message-circle",snippet:e=>`Gesprek beëindigd${e.payload.duration?` (${y(e.payload.duration)})`:""}`,timeline:e=>`${ie(e.payload.callType)} ended${ne(e.payload.duration)}`,joinUrl:e=>e.payload.joinUrl},CHAT_EVENT:{shape:"event",channelKind:"chat",icon:"message-circle",snippet:e=>e.payload.text??e.payload.eventType,timeline:e=>e.payload.text||e.payload.eventType},TRANSCRIPT_ADDED:{shape:"artifact",triggerable:!0,displayNameKey:"communication:activity.TRANSCRIPT_ADDED",component:"communication:TranscriptionActivity",icon:"captions",carriesText:!0,snippet:e=>(e.payload.segments??[]).map(t=>t.text).join(" ")},COMMENT_ADDED:{shape:"note",component:"communication:CommentActivity",icon:"sticky-note",carriesText:!0,snippet:e=>e.payload.text??""},FILE_UPLOADED:{shape:"artifact",component:"communication:FileActivity",icon:"paperclip",snippet:e=>`Bestand: ${e.payload.fileName}`},AI_MESSAGE_ADDED:{shape:"event",triggerable:!0,displayNameKey:"communication:activity.AI_MESSAGE_ADDED",icon:"circle",snippet:e=>e.payload.output?.text??e.payload.input?.text??"",timeline:()=>"AI message added"},AI_ACTION_PROPOSED:{shape:"event",component:"communication:ProposedActionCard",icon:"circle",playbookAuthored:!0,snippet:e=>`Voorstel wacht op goedkeuring (${e.payload.actions?.length??0} actie(s))`},PLAYBOOK_STARTED:{shape:"event",icon:"circle",playbookAuthored:!0,snippet:e=>`Playbook gestart${e.payload.playbookName?`: ${e.payload.playbookName}`:""}`,timeline:e=>`Playbook gestart${e.payload.playbookName?` — ${e.payload.playbookName}`:""}`},PLAYBOOK_COMPLETED:{shape:"event",icon:"circle",playbookAuthored:!0,snippet:()=>"Playbook afgerond",timeline:()=>"Playbook afgerond"},PLAYBOOK_ESCALATED:{shape:"event",icon:"circle",playbookAuthored:!0,snippet:()=>"Playbook geëscaleerd naar een mens",timeline:()=>"Playbook geëscaleerd naar een mens"},MEETING_SCHEDULED:{shape:"event",icon:"calendar",snippet:e=>`Vergadering gepland: ${e.payload.title}`,timeline:()=>"Meeting scheduled",joinUrl:e=>e.payload.joinUrl},MEETING_STARTED:{shape:"event",icon:"calendar",connected:!0,snippet:e=>`Vergadering gestart: ${e.payload.title}`,timeline:()=>"Meeting started",joinUrl:e=>e.payload.joinUrl},MEETING_ENDED:{shape:"event",icon:"calendar",snippet:e=>`Vergadering beëindigd${e.payload.duration?` (${y(e.payload.duration)})`:""}`,timeline:()=>"Meeting ended"},MEETING_PARTICIPANT_JOINED:{shape:"event",icon:"calendar",snippet:e=>`${e.payload.name} deelgenomen`,timeline:(e,t)=>`${t} joined the meeting`},MEETING_PARTICIPANT_LEFT:{shape:"event",icon:"calendar",snippet:e=>`${e.payload.name} verlaten`,timeline:(e,t)=>`${t} left the meeting`},INTERACTION_CREATED:{shape:"event",icon:"circle",snippet:()=>"Interactie aangemaakt",timeline:(e,t)=>`Interaction started by 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