@opencxh/domain 1.131.0 → 1.132.0

package/dist/entities/activity/catalog.d.ts

@@ -0,0 +1,123 @@
+import { Activity, ActivityType } from './types';
+/**
+ * Eén plek die beschrijft wat een activity-type *betekent* en hoe het als tekst leest.
+ *
+ * Waarom dit bestaat: dezelfde vraag stond zes keer los in de codebase — "is dit een echt
+ * bericht?" in `summarize`, in `lastMessagePreview`, in `attentionScore`, in
+ * `reply-to-interaction`, in de analytics-rollup en in de playbook-dry-run, elke keer met
+ * nét een andere lijst. Een nieuw type moest dus op zes plekken worden bijgeschreven, en
+ * een vergeten plek faalt *stil*: het type verdwijnt uit de focus-score of uit de
+ * analytics zonder dat er iets kapotgaat.
+ *
+ * Daarnaast werd de kanaalsoort geraden uit het type-voorvoegsel (`startsWith("EMAIL")`),
+ * op de server én — als losse regex — in de playbook-editor.
+ *
+ * Deze catalogus is bewust een platte declaratie en geen gedragslaag: hij beantwoordt
+ * vragen over een type, hij voert niets uit. De tekstfuncties zijn letterlijk verplaatst
+ * uit `preview.ts` en `TimelineEvent.tsx`, niet herschreven — de uitvoer is byte-identiek.
+ */
+/**
+ * Wat voor soort ding is dit op de tijdlijn?
+ *
+ * - `message` — een bericht van of aan de tegenpartij, met een leesbare body.
+ * - `note` — interne tekst, zichtbaar voor collega's maar niet voor de tegenpartij.
+ * - `artifact` — meegeleverde inhoud die geen bericht is (bestand, transcript).
+ * - `event` — een gebeurtenis zonder eigen inhoud (gesprek gestart, status gewijzigd).
+ */
+export type ActivityShape = "message" | "note" | "artifact" | "event";
+/** Kanaalsoort, voorheen geraden uit het type-voorvoegsel. */
+export type ActivityChannelKind = "mail" | "chat" | "voice" | "video";
+/** De arm van de `Activity`-union die bij precies dit type hoort. */
+type ActivityOf<T extends ActivityType> = Extract<Activity, {
+    type: T;
+}>;
+interface ActivityTypeInfo<T extends ActivityType = ActivityType> {
+    shape: ActivityShape;
+    channelKind?: ActivityChannelKind;
+    /** Lucide-icoonnaam, gedeeld door web en mobiel. */
+    icon: string;
+    /**
+     * Kan een mens hierop antwoorden? Een interne notitie draagt wél tekst maar is geen
+     * antwoordbaar bericht — daarom een eigen vlag en niet afgeleid van `shape`.
+     */
+    replyable?: boolean;
+    /** Telt mee als in-/uitgaand bericht in de analytics-rollup. */
+    countsAs?: "inbound_message" | "outbound_message";
+    /**
+     * Draagt dit type door mensen geschreven tekst die de moeite waard is om aan een model
+     * te voeren? Ruimer dan `shape === "message"`: een transcript is een artifact maar wel
+     * leesbare inhoud.
+     */
+    carriesText?: boolean;
+    /** Door de engine zelf geschreven; mag geen nieuwe playbook-run openen. */
+    playbookAuthored?: boolean;
+    /**
+     * Verschijnt in de trigger-keuzelijst van playbooks en webhooks.
+     *
+     * Niet elk type is een zinnig startsignaal: op "gesprek in de wacht" wil niemand een
+     * playbook hangen. Dit zijn exact de vijf die de builder tot nu toe hardcodeerde, nu op
+     * de plek waar een app zijn eigen type er ook aan toe kan voegen.
+     */
+    triggerable?: boolean;
+    /**
+     * Vertaalsleutel voor de naam in een keuzelijst. Alleen nodig zodra een type
+     * {@link triggerable} is — pas dan moet iemand het bij naam kunnen kiezen.
+     */
+    displayNameKey?: string;
+    /**
+     * Eigen component voor de feed, als `"<app>:<Resource>"`.
+     *
+     * Bewust hetzelfde veld dat een externe app straks in zijn descriptor zet: onze eigen
+     * rijke types (mail, chat, notitie, ...) lopen daarmee door precies dezelfde resolver
+     * als een helpdesk-app die `helpdesk:TicketActivity` meebrengt. Zou dit een aparte
+     * lijst in de comms-app zijn, dan zou dat pad alleen door vreemde apps gedragen worden
+     * en zouden de gaten erin pas bij de eerste externe bouwer opvallen.
+     *
+     * Spiegelt `TransportConfig.ui.canvas`, dat op dezelfde manier naar
+     * `communication:CallCanvas` wijst.
+     */
+    component?: `${string}:${string}`;
+    /** Regel voor de inboxlijst. Verplaatst uit `preview.ts`. */
+    snippet?: (activity: ActivityOf<T>) => string;
+    /** Regel voor de tijdlijn. Verplaatst uit `TimelineEvent.tsx`. */
+    timeline?: (activity: ActivityOf<T>, authorName: string) => string;
+    /** Deelnameknop op de tijdlijnregel. Verplaatst uit `TimelineEvent.tsx`. */
+    joinUrl?: (activity: ActivityOf<T>) => string | undefined;
+}
+export declare function stripHtml(input: string): string;
+type Catalog = {
+    [T in ActivityType]: ActivityTypeInfo<T>;
+};
+export declare const ACTIVITY_CATALOG: Catalog;
+/** Onbekende types (van een app die zijn type nog niet declareert) geven `undefined`. */
+export declare function activityTypeInfo(type: string): ActivityTypeInfo | undefined;
+/** Lucide-icoonnaam; `circle` voor onbekende types. */
+export declare function activityIconOf(type: string): string;
+/** `mail` | `chat` | `voice` | `video`, of `undefined` voor een levenscyclus-event. */
+export declare function channelKindOf(type: string): ActivityChannelKind | undefined;
+/**
+ * Draagt dit type een bericht of een interne notitie — iets wat een mens schreef en wat
+ * als "het gesprek" telt? Sluit transcripten uit; die zijn wel tekst, maar geen bericht.
+ */
+export declare function isMessageType(type: string): boolean;
+/** Kan een mens hierop antwoorden? Notities niet — die gaan nergens heen. */
+export declare function isReplyableType(type: string): boolean;
+/**
+ * Leesbare inhoud voor een model: berichten, notities én transcripten. Ruimer dan
+ * {@link isMessageType}, en dat verschil is opzettelijk — zie de dry-run van playbooks.
+ */
+export declare function carriesText(type: string): boolean;
+/** Telt mee als in- of uitgaand bericht in de analytics-rollup. */
+export declare function messageCountsAs(type: string): "inbound_message" | "outbound_message" | undefined;
+/** Door de playbook-engine zelf geschreven; mag geen nieuwe run openen. */
+export declare function isPlaybookAuthoredType(type: string): boolean;
+/** De inboxlijst-regel, of `""` wanneer het type er geen heeft. */
+export declare function activitySnippet(activity: Activity): string;
+/**
+ * De tijdlijnregel. Valt terug op het ontstreepte type — precies wat de feed vandaag doet
+ * voor elk type zonder eigen tekst.
+ */
+export declare function activityTimelineText(activity: Activity, authorName: string): string;
+/** Deelnamelink op de tijdlijnregel, wanneer het type er een draagt. */
+export declare function activityJoinUrl(activity: Activity): string | undefined;
+export {};

package/dist/entities/activity/catalog.test.d.ts

@@ -0,0 +1 @@
+export {};

package/dist/entities/activity/descriptor.d.ts

@@ -0,0 +1,79 @@
+import { LocaleBundle } from '../analytics/dashboard';
+import { ActivityChannelKind, ActivityShape } from './catalog';
+/**
+ * Wat een app over zijn eigen activity-soort declareert.
+ *
+ * Dit is de JSON-tegenhanger van `ActivityTypeInfo`: dezelfde vragen, maar over de draad.
+ * Waar de ingebouwde catalogus functies gebruikt voor zijn teksten, gebruikt een
+ * gedeclareerd type een vertaalsleutel plus parameters — een functie overleeft geen
+ * HTTP-hop, en een letterlijke zin is niet te vertalen.
+ */
+/**
+ * Een stuk tekst in een descriptor.
+ *
+ * Twee vormen, omdat er twee soorten tekst zijn:
+ *
+ * - **chrome** — door de app geschreven ("Ticket #{number} aangemaakt"). Vertaalbaar, dus
+ *   een sleutel met parameters. De plaatshouders staan ín de vertaalde zin, zodat de
+ *   woordvolgorde per taal mag verschillen; zou je de tekst eromheen plakken, dan is dat
+ *   precies wat er stukgaat.
+ * - **data** — door een mens getypt (het onderwerp van het ticket). Valt niets te
+ *   vertalen, dus een pad naar de waarde in de activity.
+ *
+ * `format` bepaalt of de weergave de tekst als platte tekst neemt of door de rijke
+ * renderer haalt. Nooit geraden: het staat op het tekstobject zelf.
+ */
+export type ActivityText = string | {
+    key: string;
+    params?: Record<string, string>;
+    format?: "plain" | "rich";
+} | {
+    value: string;
+    format?: "plain" | "rich";
+};
+export interface ActivityTypeDescriptor {
+    /** Plat en app-geprefixt, bv. `HELPDESK_TICKET_ADDED`. */
+    type: string;
+    /** Vertaalsleutel voor de naam van dit type (keuzelijsten, filters). */
+    displayNameKey: string;
+    /** Lucide-icoonnaam; werkt op web en native. */
+    icon?: string;
+    shape: ActivityShape;
+    channelKind?: ActivityChannelKind;
+    replyable?: boolean;
+    countsAs?: "inbound_message" | "outbound_message";
+    carriesText?: boolean;
+    /** Verschijnt in de trigger-keuzelijst van playbooks en webhooks. */
+    triggerable?: boolean;
+    /**
+     * De regel voor de inboxlijst, de zoekindex en de assistent. **Altijd platte tekst**,
+     * los van hoe de rij eruitziet: opmaak hier lekt naar plekken die geen opmaak kunnen.
+     */
+    text?: ActivityText;
+    /** Eigen component voor de feed, `"<app>:<Resource>"`. Alleen web. */
+    component?: `${string}:${string}`;
+}
+/** Wat de comms-app aan de client teruggeeft: de gedeclareerde types plus hun vertalingen. */
+export interface ActivityTypeCatalog {
+    types: ActivityTypeDescriptor[];
+    locales: LocaleBundle;
+}
+/** Wat een `activity-source` op `GET /provider/activity-types/describe` teruggeeft. */
+export interface ActivityTypeSourceDescription {
+    types: ActivityTypeDescriptor[];
+    locales?: LocaleBundle;
+}
+/** Leest `payload.number` / `author.name` uit een object; geeft "" als het pad niet bestaat. */
+export declare function readPath(source: unknown, path: string): string;
+/**
+ * Lost een `ActivityText` op tegen een activity.
+ *
+ * Geeft `null` terug wanneer er niets te tonen is, zodat de aanroeper kan terugvallen in
+ * plaats van een lege regel te tekenen.
+ */
+export declare function resolveActivityText(text: ActivityText | undefined, activity: unknown, translate: (key: string, params?: Record<string, string>) => string): string | null;
+/** De parameters die een `ActivityText` uit de activity leest — voor een opgeslagen preview. */
+export declare function activityTextParams(text: ActivityText | undefined, activity: unknown): {
+    key: string;
+    params: Record<string, string>;
+} | null;

package/dist/entities/activity/descriptor.test.d.ts

@@ -0,0 +1 @@
+export {};

package/dist/entities/activity/index.d.ts

@@ -1,4 +1,7 @@
 export * from './types';
+export * from './catalog';
+export * from './descriptor';
+export * from './resolve';
 export * from './preview';
 export * from './seen';
 export * from './timestamp';

package/dist/entities/activity/preview.d.ts

@@ -1,4 +1,15 @@
 import { ActivityPreview } from '../interaction/types';
+import { ActivityTypeDescriptor } from './descriptor';
 import { Activity } from './types';
-export declare function stripHtml(input: string): string;
-export declare function buildActivityPreview(activity: Activity): ActivityPreview;
+/**
+ * De regel die in de inboxlijst onder de afzender staat.
+ *
+ * De per-type tekst zelf staat in {@link ACTIVITY_CATALOG}, niet hier: dezelfde vraag
+ * werd op zes plekken los beantwoord en dreef uit elkaar. Hier blijft alleen wat écht
+ * over de *preview* gaat — de lengtegrens en de velden die op de interactie belanden.
+ *
+ * `descriptor` is er voor types die een app zelf meebracht. Die dragen een vertaalsleutel
+ * in plaats van een zin, en die sleutel wordt méé opgeslagen: de preview wordt eenmalig
+ * server-side berekend, maar elke lezer heeft zijn eigen taal.
+ */
+export declare function buildActivityPreview(activity: Activity, descriptor?: ActivityTypeDescriptor): ActivityPreview;

package/dist/entities/activity/resolve.d.ts

@@ -0,0 +1,59 @@
+import { ActivityChannelKind, ActivityShape } from './catalog';
+import { ActivityTypeDescriptor } from './descriptor';
+import { Activity } from './types';
+/**
+ * Eén antwoord over een activity-type, ongeacht of het van ons is of van een app.
+ *
+ * De ingebouwde catalogus en een gedeclareerde descriptor beschrijven hetzelfde, maar in
+ * een andere vorm: de eerste gebruikt functies (die geen HTTP-hop overleven), de tweede
+ * vertaalsleutels. Deze laag vlakt dat verschil af, zodat de feed, de inboxlijst en de
+ * playbook-builder niet elk hun eigen "is het van ons of niet?"-tak krijgen — precies de
+ * tweedeling die dit hele traject wilde vermijden.
+ *
+ * Ingebouwd wint bij een botsing. Een app die `EMAIL_RECEIVED` claimt kan de mailweergave
+ * dus niet kapen.
+ */
+export interface ResolvedActivityType {
+    type: string;
+    shape: ActivityShape;
+    channelKind?: ActivityChannelKind;
+    icon: string;
+    replyable: boolean;
+    countsAs?: "inbound_message" | "outbound_message";
+    carriesText: boolean;
+    triggerable: boolean;
+    component?: string;
+    /** True voor de 41 types die het platform zelf meebrengt. */
+    builtIn: boolean;
+    /** De sleutel voor de naam in keuzelijsten; aanwezig zodra een type triggerbaar is. */
+    displayNameKey?: string;
+}
+/** Vertaalfunctie voor sleutels uit een meegeleverde locale-bundel. */
+export type Translate = (key: string, params?: Record<string, string>) => string;
+/**
+ * Een opzoeker over de ingebouwde types plus wat apps declareerden.
+ *
+ * Bewust een expliciet object en geen module-globale registry: op de server leeft elke
+ * request in zijn eigen module-instantie, dus een geregistreerde lijst zou daar nooit
+ * geraakt worden — en dat zou onzichtbaar zijn.
+ */
+export declare class ActivityTypeRegistry {
+    private readonly translate;
+    private readonly declared;
+    constructor(descriptors?: ActivityTypeDescriptor[], translate?: Translate);
+    get(type: string): ResolvedActivityType | undefined;
+    /** Alles wat als trigger aangeboden mag worden, ingebouwd en gedeclareerd. */
+    triggerable(): ResolvedActivityType[];
+    /**
+     * De tijdlijnregel. Ingebouwd komt uit de catalogus, gedeclareerd uit `text` + de
+     * meegeleverde vertaling. Zonder bruikbare tekst valt het terug op de ontstreepte
+     * typenaam — dezelfde regel die de feed altijd al toonde voor onbekende types.
+     */
+    timelineText(activity: Activity, authorName: string): string;
+    /** De regel voor de inboxlijst. Leeg wanneer het type niets te tonen heeft. */
+    snippet(activity: Activity): string;
+    /** De descriptor zoals hij binnenkwam; nodig om `text` als sleutel op te slaan. */
+    descriptor(type: string): ActivityTypeDescriptor | undefined;
+}
+/** De lege registry: alleen de ingebouwde types. Voor code die (nog) geen catalogus laadt. */
+export declare const BUILT_IN_ONLY: ActivityTypeRegistry;

package/dist/entities/interaction/types.d.ts

@@ -2,11 +2,29 @@ import { InteractionParticipant } from '../../platform/communication';
 import { ActivityType } from '../activity/types';
 export interface ActivityPreview {
     activityId: string;
-    type: ActivityType;
+    /** Ook een door een app gedeclareerd type; de union houdt alleen de autocomplete. */
+    type: ActivityType | (string & {});
+    /**
+     * De regel zoals de server hem kon maken. Voor ingebouwde types is dit de tekst zelf;
+     * voor een gedeclareerd type de al opgeloste versie in de org-taal.
+     *
+     * Server-consumenten (zoek, assistent, analytics) hebben geen gebruikerstaal en lezen
+     * dit veld. De client geeft de voorkeur aan {@link snippetKey}.
+     */
     snippet: string;
     authorName: string;
     direction: "inbound" | "outbound" | "internal" | "none";
     createdAt: number;
+    /**
+     * Vertaalsleutel plus al uitgelezen parameters, voor types die er een declareerden.
+     *
+     * De preview wordt éénmalig op de server berekend en opgeslagen, maar elke lezer heeft
+     * zijn eigen taal. Door de sleutel te bewaren in plaats van alleen de zin kan de
+     * inboxlijst hem in de taal van de kijker tekenen. (De ingebouwde snippets zijn nu nog
+     * hardcoded Nederlands — dezelfde constructie lost dat later op.)
+     */
+    snippetKey?: string;
+    snippetParams?: Record<string, string>;
 }
 /** Query for the interaction search endpoint (POST /search/interaction). */
 export interface InteractionSearchQuery {

package/dist/index.cjs

@@ -1,10 +1,10 @@
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toegevoegd`;case"CHAT_MEMBER_LEFT":return`${e.payload.members.map(n=>n.name).join(", ")} verlaten`;case"CHAT_CALL_STARTED":return"Gesprek gestart";case"CHAT_CALL_ENDED":return`Gesprek beëindigd${e.payload.duration?` (${d(e.payload.duration)})`:""}`;case"CHAT_EVENT":return e.payload.text??e.payload.eventType;case"VOICE_CALL_STARTED":case"VIDEO_CALL_STARTED":return"Gesprek gestart";case"VOICE_CALL_ANSWERED":case"VIDEO_CALL_ANSWERED":return"Gesprek aangenomen";case"VOICE_CALL_HOLD":case"VIDEO_CALL_HOLD":return"In de wacht";case"VOICE_CALL_UNHOLD":case"VIDEO_CALL_UNHOLD":return"Hervat";case"VOICE_CALL_ENDED":case"VIDEO_CALL_ENDED":return`Gesprek beëindigd${e.payload.duration?` (${d(e.payload.duration)})`:""}`;case"VOICE_CALL_MISSED":case"VIDEO_CALL_MISSED":return"Gemiste oproep";case"VOICE_CALL_FAILED":case"VIDEO_CALL_FAILED":return"Gesprek mislukt";case"VOICE_CALL_VOICEMAIL":return e.payload.transcription?.trim()?e.payload.transcription:"Voicemail ontvangen";case"TRANSCRIPT_ADDED":return(e.payload.segments??[]).map(n=>n.text).join(" ");case"AI_MESSAGE_ADDED":return e.payload.output?.text??e.payload.input?.text??"";case"AI_ACTION_PROPOSED":return`Voorstel wacht op goedkeuring (${e.payload.actions?.length??0} actie(s))`;case"PLAYBOOK_STARTED":return`Playbook gestart${e.payload.playbookName?`: ${e.payload.playbookName}`:""}`;case"PLAYBOOK_COMPLETED":return"Playbook afgerond";case"PLAYBOOK_ESCALATED":return"Playbook geëscaleerd naar een mens";case"MEETING_SCHEDULED":return`Vergadering gepland: ${e.payload.title}`;case"MEETING_STARTED":return`Vergadering gestart: ${e.payload.title}`;case"MEETING_ENDED":return`Vergadering beëindigd${e.payload.duration?` (${d(e.payload.duration)})`:""}`;case"MEETING_PARTICIPANT_JOINED":return`${e.payload.name} deelgenomen`;case"MEETING_PARTICIPANT_LEFT":return`${e.payload.name} verlaten`;case"COMMENT_ADDED":return e.payload.text??"";case"FILE_UPLOADED":return`Bestand: ${e.payload.fileName}`;case"INTERACTION_CREATED":return"Interactie aangemaakt";case"INTERACTION_STATUS_CHANGED":return`Status: ${e.payload.fromStatus} → ${e.payload.toStatus}`;case"INTERACTION_ASSIGNED":return"Interactie toegewezen";default:return""}}function K(e){return{activityId:e.id,type:e.type,snippet:Y(j(e)),authorName:e.author?.name??"",direction:e.direction,createdAt:e.createdAt??Date.now()}}function z(e,n,t=[]){const r=e.createdAt;if(!r)return[];const a=new Set(t);return e.author.type==="user"&&e.author.id&&a.add(e.author.id),Object.entries(n).filter(([i,o])=>o>=r&&!a.has(i)).map(([i])=>i)}function q(e){return e.createdAt??0}const X=[{id:"agent",label:"Agent",labelSource:"user"},{id:"team",label:"Team",labelSource:"team"},{id:"inbox",label:"Inbox",labelSource:"inbox"},{id:"channel",label:"Kanaal",labelSource:"channel"},{id:"provider",label:"Provider",labelSource:"raw"},{id:"status",label:"Status",labelSource:"raw"},{id:"handledBy",label:"Afhandelaar",labelSource:"raw"},{id:"time",label:"Tijd",labelSource:"raw"}];function J(e){const n=[];for(const t of Object.keys(e))for(const r of Object.keys(e[t]))n.push({lang:t,key:r,value:e[t][r]});return n}function p(e){return e<10?`0${e}`:`${e}`}function D(e,n){const t=new Date(e),r=`${t.getUTCFullYear()}-${p(t.getUTCMonth()+1)}-${p(t.getUTCDate())}`;return n==="day"?r:`${r}T${p(t.getUTCHours())}`}function h(e,n){const t=new Date(e);return t.setUTCMinutes(0,0,0),n==="day"&&t.setUTCHours(0),t.getTime()}const Q=36e5,Z=864e5;function ee(e,n,t){const r=t==="hour"?Q:Z,a=[];for(let i=h(e,t);i<=n;i+=r)a.push(D(i,t));return a}const 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ae=(e=>(e.MAILTO="mailto",e.SIP="sip",e.TEL="tel",e.WEBHOOK="webhook",e.USERNAME="username",e.ID="id",e.CUSTOM="custom",e.URL="url",e.TELEGRAM="telegram",e.WHATSAPP="whatsapp",e.MESSENGER="messenger",e.INSTAGRAM="instagram",e.VIBER="viber",e.SMS="sms",e.FAX="fax",e.TEAMS="teams",e.CALENDAR="calendar",e))(ae||{});const Tn="message_window",Sn="message_templates",Mn={FROM:"from",TO:"to",CC:"cc",BCC:"bcc",ORGANIZER:"organizer",PRESENTER:"presenter",ATTENDEE:"attendee",OWNER:"owner",MEMBER:"member",GUEST:"guest",HOST:"host",PARTICIPANT:"participant"},Nn=(e,n)=>({intent:e,...n}),Cn="folder_management",vn="remote_search",Dn={ok:!1,code:"UNSUPPORTED",message:"Provider does not support this 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