@opencxh/domain 1.127.0 → 1.128.0

package/dist/entities/memory/alias.d.ts

@@ -0,0 +1,19 @@
+import { MemorySubjectKey } from './item';
+/**
+ * Twee subjects die hetzelfde blijken te zijn (een merge van interacties, later een echte
+ * identiteitslaag). Het geheugen verhuist niet: de alias wordt bij het lezen opgelost.
+ *
+ * **Eén niveau diep by construction**: een alias wiens `canonical` zelf een alias is wordt
+ * geweigerd bij het schrijven. Resolutie is daarmee twee queries en nooit recursief — geen
+ * cyclus-detectie, geen diepte-limiet, geen verrassing op het hete pad.
+ */
+export interface MemorySubjectAlias {
+    id: string;
+    organizationId: string;
+    /** Het subject dat is opgegaan in `canonical`. Unique per org. */
+    subject: MemorySubjectKey;
+    canonical: MemorySubjectKey;
+    /** De app die de samenvoeging meldde. */
+    source: string;
+    createdAt?: number;
+}

package/dist/entities/memory/index.d.ts

@@ -0,0 +1,5 @@
+export * from './alias';
+export * from './ingest';
+export * from './item';
+export * from './kind';
+export * from './query';

package/dist/entities/memory/ingest.d.ts

@@ -0,0 +1,61 @@
+import { MemoryKindId, MemoryLink, MemorySubjectKey } from './item';
+/**
+ * Schrijven is een **CAS-upsert**, geen snapshot-replace zoals analytics.
+ *
+ * Analytics mag een hele periode weggooien en opnieuw wegschrijven omdat een fact
+ * herberekenbaar is uit de bronstore. Een delta-gevouwen verhaal is de opgetelde uitkomst
+ * van N modelcalls en is dat niet. Bovendien is remove+insert niet atomair: een lezer kan
+ * "geen item" observeren op een subject dat wél een verhaal heeft.
+ */
+export interface MemoryUpsertRequest {
+    organizationId: string;
+    /** De schrijvende app; de hub vult dit uit `req.source.app` en vertrouwt de body hier niet. */
+    source: string;
+    subject: MemorySubjectKey;
+    kind: MemoryKindId;
+    /** Default bij `cardinality: "single"`: `"<kind>:<subject>"`. */
+    sourceRef?: string;
+    title: string;
+    body: string;
+    occurredAt?: number;
+    /** Watermerk van het bron-event dat deze schrijfactie veroorzaakte. */
+    throughRef?: string;
+    throughAt?: number;
+    /** Mismatch => `accepted: false` met `reason: "stale-version"`; de caller herplant. */
+    expectedVersion?: number;
+    audienceRef?: string;
+    locale?: string;
+    /** Weglaten: de hub extraheert keywords zelf uit titel + body (één tokenizer, schrijf én lees). */
+    keywords?: string[];
+    tags?: string[];
+    links?: MemoryLink[];
+}
+export type MemoryUpsertRejection = "stale-version" | "stale-watermark" | "unknown-kind" | "kind-disabled" | "subject-kind-mismatch" | "not-owner";
+export interface MemoryUpsertResult {
+    accepted: boolean;
+    /** De versie zoals die nu in de store staat — ook bij een afwijzing, zodat de caller kan herplannen. */
+    version: number;
+    itemId?: string;
+    reason?: MemoryUpsertRejection;
+}
+/**
+ * Expliciet destructief: gooit alle items van (subject, kind) van deze bron weg en zet
+ * `items` ervoor terug. Alleen voor **herberekenbare** kinds, bv. een nachtelijke re-fold.
+ */
+export interface MemoryReplaceRequest {
+    organizationId: string;
+    source: string;
+    subject: MemorySubjectKey;
+    kind: MemoryKindId;
+    items: MemoryUpsertRequest[];
+}
+/**
+ * Bron-gestuurd wissen. De **bron** pusht dit; de hub interpreteert geen deletes: de
+ * mapping van een verwijderd contact naar zijn interacties leeft in comms, en
+ * `contacts:deleted` publiceert alleen `{ id }` — zonder `organizationId`.
+ */
+export interface MemoryPurgeRequest {
+    organizationId: string;
+    source: string;
+    subjects: MemorySubjectKey[];
+}

package/dist/entities/memory/item.d.ts

@@ -0,0 +1,77 @@
+/**
+ * De geheugenlaag (`apps/context`): één durende laag per **subject**, waarbij de
+ * organisatie zelf per event bepaalt wat er onthouden wordt.
+ *
+ * `Memory*` en niet `Context*`: `platform/context.ts` exporteert al `HostContext` en
+ * `context.collect` (vluchtige route-context) uit dezelfde platte barrel.
+ */
+/** Een bestaande scopeKey: `interaction:i_1`, `contact:c_9`. Een latere identiteitslaag is gewoon een ander prefix. */
+export type MemorySubjectKey = string;
+/** `comms.resolution` (app-gedeclareerd) of `sales_besluitvormer` (org-eigen). */
+export type MemoryKindId = string;
+/**
+ * Een verwijzing naar iets anders — intern (`interaction:i_2`) of extern
+ * (`hubspot:5591`, `clickup:86ab2`).
+ *
+ * Een **lijst**, nooit een object met de relatie als key: de app-sdk http-client
+ * mangelt elke object-key camel<->snake, dus `{ "crm.company": "..." }` komt verminkt
+ * aan de andere kant aan.
+ */
+export interface MemoryLink {
+    rel: string;
+    target: string;
+}
+/** Harde grens op de body. Geheugen is een samenvatting; een mailbox-schaduwkopie is het niet. */
+export declare const MAX_MEMORY_CHARS = 2000;
+export interface MemoryItem {
+    id: string;
+    organizationId: string;
+    subject: MemorySubjectKey;
+    kind: MemoryKindId;
+    title: string;
+    /** DE inhoud: markdown, begrensd op {@link MAX_MEMORY_CHARS}. Nooit een genest object. */
+    body: string;
+    /** Schrijvende app (== `req.source.app`); playbook-schrijfacties komen binnen als "ai". */
+    source: string;
+    /** Identiteit binnen (subject, kind) voor de bron. Bij `cardinality: "single"` de vouw-sleutel. */
+    sourceRef: string;
+    occurredAt: number;
+    /**
+     * Watermerk: tot en met welk bron-event dit item gevouwen is. Maakt dubbele events en
+     * retries gratis — een oudere `throughAt` wordt afgewezen in plaats van overschreven.
+     */
+    throughRef?: string;
+    throughAt?: number;
+    /** Optimistic concurrency; de hub doet compare-and-swap op dit veld. */
+    version: number;
+    /** Overgenomen uit de kind-definitie, niet uit de call — zie `MemoryKindDefinition.visibility`. */
+    visibility: MemoryVisibility;
+    /**
+     * Zichtbaarheids-ANKER (inbox-id / OwnerScope-sleutel), **geen ledenlijst**: een
+     * gesnapshotte ledenlijst veroudert bij elke inbox-join en reassignment, en
+     * stale-permissive is een lek.
+     */
+    audienceRef?: string;
+    /** Cosine over taalgrenzen wordt geweigerd; de skip wordt geteld, niet verzwegen. */
+    locale: string;
+    /** Gedenormaliseerde termen: het enige selectieve structurele filter (er is geen substring-operator). */
+    keywords?: string[];
+    /** Snelle alternatieve sleutels, bv. `tel:+31612345678` voor het rinkelmoment. */
+    tags?: string[];
+    links?: MemoryLink[];
+    /** Model waarmee de vector is gemaakt; retrieval vergelijkt alleen binnen hetzelfde model. */
+    embeddingModel?: string;
+    /** Uit een live pull (fase 3); nooit gepersisteerd. */
+    live?: boolean;
+    createdAt?: number;
+    updatedAt?: number;
+}
+/**
+ * `"audience"` = alleen voor wie het subject mag zien. `"org"` = org-breed leesbaar en
+ * daarmee vindbaar in het cross-subject-pad ("is dit eerder bij een andere klant
+ * voorgekomen?").
+ *
+ * Per **kind** gedeclareerd en niet per item: het cross-subject-pad kan zich geen
+ * autorisatie-round-trip per hit veroorloven, dus het filtert structureel op deze kolom.
+ */
+export type MemoryVisibility = "audience" | "org";

package/dist/entities/memory/kind.d.ts

@@ -0,0 +1,66 @@
+import { LocaleBundle } from '../analytics/dashboard';
+import { OwnerScope } from '../contact/types';
+import { MemoryKindId, MemoryVisibility } from './item';
+/**
+ * Wat er onthouden mág worden, en met welke regels.
+ *
+ * Twee bronnen, één type:
+ *  - **app-gedeclareerd** via `GET /provider/memory/describe` (de ingebouwde defaults);
+ *  - **org-eigen** als rij in `memory_kind`. Mal: `CustomFieldDef` — de organisatie
+ *    definieert de sleutel, een generieke store bewaart de waarde.
+ *
+ * `ownerScope` is wat "iedereen wil zijn eigen relevante data" mogelijk maakt: sales legt
+ * andere dingen vast dan support, en een persoonlijk kind is alleen van die gebruiker.
+ */
+export interface MemoryKindDefinition {
+    /** Org-eigen: `[a-z0-9_]+` (geen punt — die leest als een genest form-pad). App-eigen: `<app>.<naam>`. */
+    id: MemoryKindId;
+    label: string;
+    description?: string;
+    /** Subject-soorten waarop dit kind mag landen, bv. `["interaction"]` of `["contact"]`. */
+    subjectKinds: string[];
+    visibility: MemoryVisibility;
+    /** `"single"` = één item per (subject, kind), doorvouwen. `"many"` = losse items. */
+    cardinality: "single" | "many";
+    /** Ordening onder het tekenbudget van de bundel. */
+    priority: number;
+    /** Mag dit kind in het cross-subject-pad meedoen? Alleen zinvol bij `visibility: "org"`. */
+    crossSubjectSearchable: boolean;
+    /** Embedden kost geld; per kind aan/uit. */
+    embed: boolean;
+    retentionDays?: number;
+    /** Rang-multiplier: een opgeloste casus verslaat een losse notitie. Default 1. */
+    weight?: number;
+    /**
+     * Wie dit kind bezit. Bepaalt zowel wie mag schrijven als de **ordening** voor een
+     * lezer (eigen team eerst). Afwezig = de hele organisatie.
+     */
+    ownerScope?: OwnerScope;
+    /** Wie hem declareerde. De org kan een app-kind niet oprekken, alleen uitzetten. */
+    origin: "app" | "org";
+    enabled: boolean;
+}
+/**
+ * Bare payload van `GET /provider/memory/describe` — **niet** in `ResponseFactory`
+ * verpakt (mal: `AnalyticsSourceDescription`).
+ */
+export interface MemorySourceDescription {
+    /** De declarerende app (== `manifest.name` == `req.source.app`). */
+    source: string;
+    kinds: MemoryKindDefinition[];
+    /** Vlakke LIJST: keys met een punt worden gemangeld. */
+    locales?: LocaleBundle;
+    /** Fase 3: welke subjects/kinds deze bron live kan leveren. */
+    live?: {
+        subjectKinds: string[];
+        kinds: MemoryKindId[];
+    };
+}
+/** De samengestelde catalogus die de hub aan de frontend levert (`GET /kinds`). */
+export interface MemoryKindCatalog {
+    /** App-gedeclareerd + org-eigen, gemengd. */
+    kinds: MemoryKindDefinition[];
+    /** Bronnen die meededen aan de fan-out (voor "wie levert dit?"). */
+    sources: string[];
+    locales: LocaleBundle;
+}

package/dist/entities/memory/query.d.ts

@@ -0,0 +1,71 @@
+import { MemoryItem, MemoryKindId, MemorySubjectKey } from './item';
+/** Grenzen van het tekenbudget van een bundel. Buiten bereik wordt geklemd, niet geweigerd. */
+export declare const MIN_MEMORY_BUDGET = 500;
+export declare const MAX_MEMORY_BUDGET = 12000;
+export declare const DEFAULT_MEMORY_BUDGET = 4000;
+/**
+ * Één query-contract voor het dossier-paneel, de brief tijdens het rinkelen en elke
+ * AI-tool. Geen tweede codepad: het verschil tussen die drie is `budget`, niet code.
+ */
+export interface MemoryQuery {
+    /** Weglaten = cross-subject zoeken ("vergelijkbare cases"). */
+    subject?: MemorySubjectKey;
+    /** Extra subjects die bij hetzelfde beeld horen, bv. het contact naast de interactie. */
+    alsoSubjects?: MemorySubjectKey[];
+    /** Default true. */
+    resolveAliases?: boolean;
+    kinds?: MemoryKindId[];
+    tags?: string[];
+    /** Vrije tekst. Afwezig = puur structurele ordening (priority x recency x weight) en dus geen embedding-call. */
+    text?: string;
+    since?: number;
+    limit?: number;
+    /** Zo bedoel je "bij ANDERE klanten". */
+    excludeSubjects?: MemorySubjectKey[];
+    format?: "items" | "bundle" | "both";
+    /** Geklemd op [{@link MIN_MEMORY_BUDGET}, {@link MAX_MEMORY_BUDGET}]. */
+    budget?: number;
+    /** Fase 3: ook live bronnen bevragen, met harde timeout en eigen sub-budget. */
+    live?: boolean;
+}
+export interface MemoryHit {
+    item: MemoryItem;
+    score: number;
+    snippet: string;
+    /** Ruw materiaal voor een confidence-gate (fase 4): waar kwam de score vandaan? */
+    matched: {
+        keyword: number;
+        semantic: number;
+        recency: number;
+    };
+}
+export interface MemoryQueryResult {
+    hits: MemoryHit[];
+    bundle?: string;
+    /** Hoeveel rijen het structurele voorfilter opleverde. */
+    scanned: number;
+    /** Scan-cap geraakt OF hits uit de bundel gevallen — nooit stil afkappen. */
+    truncated?: boolean;
+    /** `false` = keyword-only (geen embedding-account, of geen enkele vergelijkbare vector). */
+    semantic: boolean;
+    /** Hits die de her-autorisatie van de top-K niet overleefden. */
+    withheld?: number;
+    /**
+     * Kandidaten overgeslagen door model- of taal-mismatch. Zonder deze teller degradeert
+     * een modelwissel volkomen stil: `cosineSimilarity` geeft bij dimensie-mismatch 0, dus
+     * na het omzetten van `isDefaultEmbedding` scoort élk bestaand item 0 en valt retrieval
+     * geruisloos terug op keyword.
+     */
+    vectorSkipped?: number;
+    /**
+     * Waarom er niets terugkwam, als dat een structurele reden heeft in plaats van "niets
+     * gevonden".
+     *
+     * `"no-cross-subject-kinds"` is de belangrijkste: zoeken bij ándere klanten leest alleen
+     * geheugensoorten die als `visibility: "org"` én `crossSubjectSearchable` zijn
+     * gedeclareerd. Is er geen enkele, dan is een leeg resultaat geen zoekuitkomst maar een
+     * configuratiefeit — en dat hoort de caller te weten in plaats van te concluderen dat er
+     * niets vergelijkbaars bestaat.
+     */
+    reason?: "no-cross-subject-kinds" | "no-subject-access";
+}

package/dist/entities/playbook/trigger-vars.d.ts

@@ -40,6 +40,12 @@ export declare const TRIGGER_VARS: readonly [{
 }, {
     readonly name: "textRaw";
     readonly type: "string";
+}, {
+    readonly name: "fromStatus";
+    readonly type: "string";
+}, {
+    readonly name: "toStatus";
+    readonly type: "string";
 }];
 /** De variabelen die een classify-stap oplevert, per mode. */
 export declare const CLASSIFY_VARS: {

package/dist/entities/playbook/types.d.ts

@@ -14,6 +14,19 @@ export type PlaybookTrigger = {
     /** Specific channel ids (e.g. per mailbox). Matched against activity.channelId. */
     channelIds?: string[];
     filter?: unknown;
+    /**
+     * Wacht dit aantal milliseconden en draai dan **één** run voor de berichten in dat
+     * venster, in plaats van een run per bericht.
+     *
+     * Voor een playbook dat bij elk bericht een modelcall doet is dit het verschil tussen
+     * vier calls en één bij een mailwisseling van vier berichten in tien minuten. De run
+     * draait op het **nieuwste** bericht uit het venster; wat ertussen zat is in de
+     * samenvatting van dat gesprek al meegenomen via de lookup-stap.
+     *
+     * Bewust op de trigger en niet in de geheugenlaag: coalesceren is een eigenschap van
+     * "hoe vaak wil ik hierop reageren", niet van wat je onthoudt.
+     */
+    debounceMs?: number;
 } | {
     kind: "manual";
 };
@@ -59,6 +72,15 @@ export interface ClassifyStep {
     question?: string;
     fields?: unknown;
     instruction?: string;
+    /**
+     * Wélke tekst geclassificeerd wordt, als `$ref` in de run-vars. Default `$trigger.text`.
+     *
+     * Nodig zodra de trigger zelf geen tekst draagt. Een `INTERACTION_STATUS_CHANGED`-activity
+     * heeft alleen `{ fromStatus, toStatus }` in zijn payload, dus `trigger.text` is leeg — en
+     * dan krijgt het model een lege invoer. Met `input: "$thread"` leest de stap wat een
+     * eerdere `lookup` heeft opgehaald, zoals de berichten van het gesprek.
+     */
+    input?: string;
 }
 export interface GenerateStep {
     type: "generate";

package/dist/index.cjs

@@ -1,10 +1,10 @@
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toegevoegd`;case"CHAT_MEMBER_LEFT":return`${e.payload.members.map(t=>t.name).join(", ")} verlaten`;case"CHAT_CALL_STARTED":return"Gesprek gestart";case"CHAT_CALL_ENDED":return`Gesprek beëindigd${e.payload.duration?` (${l(e.payload.duration)})`:""}`;case"CHAT_EVENT":return e.payload.text??e.payload.eventType;case"VOICE_CALL_STARTED":case"VIDEO_CALL_STARTED":return"Gesprek gestart";case"VOICE_CALL_ANSWERED":case"VIDEO_CALL_ANSWERED":return"Gesprek aangenomen";case"VOICE_CALL_HOLD":case"VIDEO_CALL_HOLD":return"In de wacht";case"VOICE_CALL_UNHOLD":case"VIDEO_CALL_UNHOLD":return"Hervat";case"VOICE_CALL_ENDED":case"VIDEO_CALL_ENDED":return`Gesprek beëindigd${e.payload.duration?` (${l(e.payload.duration)})`:""}`;case"VOICE_CALL_MISSED":case"VIDEO_CALL_MISSED":return"Gemiste oproep";case"VOICE_CALL_FAILED":case"VIDEO_CALL_FAILED":return"Gesprek mislukt";case"VOICE_CALL_VOICEMAIL":return e.payload.transcription?.trim()?e.payload.transcription:"Voicemail ontvangen";case"TRANSCRIPT_ADDED":return(e.payload.segments??[]).map(t=>t.text).join(" ");case"AI_MESSAGE_ADDED":return e.payload.output?.text??e.payload.input?.text??"";case"AI_ACTION_PROPOSED":return`Voorstel wacht op goedkeuring (${e.payload.actions?.length??0} actie(s))`;case"PLAYBOOK_STARTED":return`Playbook gestart${e.payload.playbookName?`: ${e.payload.playbookName}`:""}`;case"PLAYBOOK_COMPLETED":return"Playbook afgerond";case"PLAYBOOK_ESCALATED":return"Playbook geëscaleerd naar een mens";case"MEETING_SCHEDULED":return`Vergadering gepland: ${e.payload.title}`;case"MEETING_STARTED":return`Vergadering gestart: ${e.payload.title}`;case"MEETING_ENDED":return`Vergadering beëindigd${e.payload.duration?` (${l(e.payload.duration)})`:""}`;case"MEETING_PARTICIPANT_JOINED":return`${e.payload.name} deelgenomen`;case"MEETING_PARTICIPANT_LEFT":return`${e.payload.name} verlaten`;case"COMMENT_ADDED":return e.payload.text??"";case"FILE_UPLOADED":return`Bestand: ${e.payload.fileName}`;case"INTERACTION_CREATED":return"Interactie aangemaakt";case"INTERACTION_STATUS_CHANGED":return`Status: ${e.payload.fromStatus} → ${e.payload.toStatus}`;case"INTERACTION_ASSIGNED":return"Interactie toegewezen";default:return""}}function G(e){return{activityId:e.id,type:e.type,snippet:k(V(e)),authorName:e.author?.name??"",direction:e.direction,createdAt:e.createdAt??Date.now()}}function $(e,t,n=[]){const r=e.createdAt;if(!r)return[];const a=new Set(n);return e.author.type==="user"&&e.author.id&&a.add(e.author.id),Object.entries(t).filter(([s,i])=>i>=r&&!a.has(s)).map(([s])=>s)}const 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 `).replace(/\n{3,}/g,`
 
-`).trim()}function Ee(e){if(typeof e!="string"||!e)return"";let t=e.length;for(const s of ue){const i=e.search(s);i>=0&&i<t&&(t=i)}const n=e.slice(0,t);let r=f(g(E(n)));return r||(r=f(g(E(e)))),pe(r)||r}const ge=/(^|[._+-])(no-?reply|noreply|donotreply|do-not-reply|newsletter|nieuwsbrief|mailer|mailing|notifications?|bounce|postmaster|marketing)@/i,fe=/\b(unsubscribe|afmelden|uitschrijven|opt[\s-]?out|manage (your )?preferences|geen (e-?mails?|nieuwsbrief|berichten) meer)\b/i;function Ae(e,t){return!!(e&&ge.test(e)||t&&fe.test(t))}const h=3,y=600;function Ie(e,t){return e>=h||t>=y}function L(e,t){const n=new Set(e.disabledIntents??[]),r=e.intentOverrides??{},a=t.intents.filter(i=>!n.has(i.intent)).map(i=>be(i,r[i.intent]));if(!e.extraIntents||e.extraIntents.length===0)return a;const s=new Set(a.map(i=>i.intent));for(const i of e.extraIntents)s.has(i.intent)||(a.push(i),s.add(i.intent));return a}function C(e,t){const n={};for(const r of e.intents){if(!r.togglable)continue;const a=t?.[r.intent];n[r.intent]=a??r.defaultEnabled??!0}return n}function Se(e,t){const n=C(e,t);return Object.entries(n).filter(([,r])=>!r).map(([r])=>r)}function be(e,t){return t?{intent:t.intent??e.intent,targetSchemes:t.targetSchemes??e.targetSchemes,transport:t.transport??e.transport}:e}function _e(e,t){const n=[];for(const r of e){if(!r.enabled)continue;const a=t[r.providerId];if(a)for(const s of L(r,a))n.push({channel:r,description:a,capability:s})}return n}function me(e,t){return t.filter(n=>n.capability.intent===e)}function U(e,t){return t.filter(n=>n.capability.targetSchemes.includes(e))}function Te(e,t){return U(e.scheme,t)}function Re(e,t,n){const r=[];for(const a of e)for(const s of n)s.capability.intent===t&&s.capability.targetSchemes.includes(a.scheme)&&r.push({channelIntent:s,endpoint:a});return r}var P=(e=>(e.MAILTO="mailto",e.SIP="sip",e.TEL="tel",e.WEBHOOK="webhook",e.USERNAME="username",e.ID="id",e.CUSTOM="custom",e.URL="url",e.TELEGRAM="telegram",e.WHATSAPP="whatsapp",e.MESSENGER="messenger",e.INSTAGRAM="instagram",e.VIBER="viber",e.SMS="sms",e.FAX="fax",e.TEAMS="teams",e.CALENDAR="calendar",e))(P||{});const Ne="message_window",Me="message_templates",De={FROM:"from",TO:"to",CC:"cc",BCC:"bcc",ORGANIZER:"organizer",PRESENTER:"presenter",ATTENDEE:"attendee",OWNER:"owner",MEMBER:"member",GUEST:"guest",HOST:"host",PARTICIPANT:"participant"},Oe=(e,t)=>({intent:e,...t}),he="folder_management",ye="remote_search",Le={ok:!1,code:"UNSUPPORTED",message:"Provider does not support this op"},Ce=9e4,Ue="installation-id";exports.AI_VENDORS=u;exports.CLASSIFY_VARS=K;exports.CORE_DIMENSIONS=w;exports.CommunicationScheme=P;exports.FEATURE_FOLDER_MANAGEMENT=he;exports.FEATURE_REMOTE_SEARCH=ye;exports.INSTALLATION_HEADER=Ue;exports.InteractionParticipantRole=De;exports.PAUSED_RUN_STATUSES=M;exports.PRESENCE_ONLINE_WINDOW_MS=Ce;exports.PROVIDER_FEATURE_MESSAGE_TEMPLATES=Me;exports.PROVIDER_FEATURE_MESSAGE_WINDOW=Ne;exports.SIGNATURE_INTENTS=ne;exports.SUMMARY_MIN_LAST_CHARS=y;exports.SUMMARY_MIN_MESSAGES=h;exports.TERMINAL_RUN_STATUSES=N;exports.TRIGGER_VARS=j;exports.UNSUPPORTED=Le;exports.USAGE_DIMENSIONS=b;exports.USAGE_DIMENSION_IDS=_;exports.actingIdentityKey=R;exports.actorKey=z;exports.aiVendorDefaultModel=Z;exports.aiVendorLabel=X;exports.aiVendorNeedsBaseUrl=te;exports.aiVendorsWith=ee;exports.applySignature=re;exports.buildActivityPreview=G;exports.buildChannelIntents=_e;exports.cleanMessageText=Ee;exports.defineIntent=Oe;exports.disabledIntentsFromCapabilities=Se;exports.filterByEndpoint=Te;exports.filterByIntent=me;exports.filterByTargetScheme=U;exports.findAiVendor=o;exports.flattenLocales=H;exports.floorToPeriod=S;exports.formatActingIdentity=T;exports.formatPeriod=I;exports.getActivitySeenUserIds=$;exports.getContactEndpoints=ae;exports.getShortTitle=le;exports.getUrgencyScore=oe;exports.humanizeAction=W;exports.isAssigned=se;exports.isClosed=ie;exports.isInteractionUnseen=ce;exports.isLikelyBulk=Ae;exports.isPaused=Q;exports.isRetryable=J;exports.isTerminal=D;exports.isThreadLongEnough=Ie;exports.matchContactToIntents=Re;exports.parseActingIdentity=Y;exports.periodsInRange=F;exports.playbookActor=q;exports.resolveAccountCapabilities=C;exports.resolveChannelIntents=L;exports.resolveSignature=O;exports.stripHtml=A;exports.usageMetricId=m;exports.usageMetrics=v;
+`).trim()}function _e(e){if(typeof e!="string"||!e)return"";let t=e.length;for(const s of ge){const i=e.search(s);i>=0&&i<t&&(t=i)}const n=e.slice(0,t);let r=A(g(E(n)));return r||(r=A(g(E(e)))),fe(r)||r}const Ie=/(^|[._+-])(no-?reply|noreply|donotreply|do-not-reply|newsletter|nieuwsbrief|mailer|mailing|notifications?|bounce|postmaster|marketing)@/i,Se=/\b(unsubscribe|afmelden|uitschrijven|opt[\s-]?out|manage (your )?preferences|geen (e-?mails?|nieuwsbrief|berichten) meer)\b/i;function be(e,t){return!!(e&&Ie.test(e)||t&&Se.test(t))}const h=3,y=600;function Te(e,t){return e>=h||t>=y}function L(e,t){const n=new Set(e.disabledIntents??[]),r=e.intentOverrides??{},a=t.intents.filter(i=>!n.has(i.intent)).map(i=>Me(i,r[i.intent]));if(!e.extraIntents||e.extraIntents.length===0)return a;const s=new Set(a.map(i=>i.intent));for(const i of e.extraIntents)s.has(i.intent)||(a.push(i),s.add(i.intent));return a}function U(e,t){const n={};for(const r of e.intents){if(!r.togglable)continue;const a=t?.[r.intent];n[r.intent]=a??r.defaultEnabled??!0}return n}function me(e,t){const n=U(e,t);return Object.entries(n).filter(([,r])=>!r).map(([r])=>r)}function Me(e,t){return t?{intent:t.intent??e.intent,targetSchemes:t.targetSchemes??e.targetSchemes,transport:t.transport??e.transport}:e}function Re(e,t){const n=[];for(const r of e){if(!r.enabled)continue;const a=t[r.providerId];if(a)for(const s of L(r,a))n.push({channel:r,description:a,capability:s})}return n}function Ne(e,t){return t.filter(n=>n.capability.intent===e)}function C(e,t){return t.filter(n=>n.capability.targetSchemes.includes(e))}function De(e,t){return C(e.scheme,t)}function Oe(e,t,n){const r=[];for(const a of e)for(const s of n)s.capability.intent===t&&s.capability.targetSchemes.includes(a.scheme)&&r.push({channelIntent:s,endpoint:a});return r}var P=(e=>(e.MAILTO="mailto",e.SIP="sip",e.TEL="tel",e.WEBHOOK="webhook",e.USERNAME="username",e.ID="id",e.CUSTOM="custom",e.URL="url",e.TELEGRAM="telegram",e.WHATSAPP="whatsapp",e.MESSENGER="messenger",e.INSTAGRAM="instagram",e.VIBER="viber",e.SMS="sms",e.FAX="fax",e.TEAMS="teams",e.CALENDAR="calendar",e))(P||{});const he="message_window",ye="message_templates",Le={FROM:"from",TO:"to",CC:"cc",BCC:"bcc",ORGANIZER:"organizer",PRESENTER:"presenter",ATTENDEE:"attendee",OWNER:"owner",MEMBER:"member",GUEST:"guest",HOST:"host",PARTICIPANT:"participant"},Ue=(e,t)=>({intent:e,...t}),Ce="folder_management",Pe="remote_search",Ge={ok:!1,code:"UNSUPPORTED",message:"Provider does not support this op"},ke=9e4,Ve="installation-id";exports.AI_VENDORS=u;exports.CLASSIFY_VARS=j;exports.CORE_DIMENSIONS=H;exports.CommunicationScheme=P;exports.DEFAULT_MEMORY_BUDGET=Ee;exports.FEATURE_FOLDER_MANAGEMENT=Ce;exports.FEATURE_REMOTE_SEARCH=Pe;exports.INSTALLATION_HEADER=Ve;exports.InteractionParticipantRole=Le;exports.MAX_MEMORY_BUDGET=pe;exports.MAX_MEMORY_CHARS=ue;exports.MIN_MEMORY_BUDGET=de;exports.PAUSED_RUN_STATUSES=N;exports.PRESENCE_ONLINE_WINDOW_MS=ke;exports.PROVIDER_FEATURE_MESSAGE_TEMPLATES=ye;exports.PROVIDER_FEATURE_MESSAGE_WINDOW=he;exports.SIGNATURE_INTENTS=ne;exports.SUMMARY_MIN_LAST_CHARS=y;exports.SUMMARY_MIN_MESSAGES=h;exports.TERMINAL_RUN_STATUSES=R;exports.TRIGGER_VARS=W;exports.UNSUPPORTED=Ge;exports.USAGE_DIMENSIONS=S;exports.USAGE_DIMENSION_IDS=b;exports.actingIdentityKey=M;exports.actorKey=X;exports.aiVendorDefaultModel=Z;exports.aiVendorLabel=Q;exports.aiVendorNeedsBaseUrl=te;exports.aiVendorsWith=ee;exports.applySignature=re;exports.buildActivityPreview=V;exports.buildChannelIntents=Re;exports.cleanMessageText=_e;exports.defineIntent=Ue;exports.disabledIntentsFromCapabilities=me;exports.filterByEndpoint=De;exports.filterByIntent=Ne;exports.filterByTargetScheme=C;exports.findAiVendor=o;exports.flattenLocales=w;exports.floorToPeriod=I;exports.formatActingIdentity=m;exports.formatPeriod=_;exports.getActivitySeenUserIds=$;exports.getContactEndpoints=ae;exports.getShortTitle=le;exports.getUrgencyScore=oe;exports.humanizeAction=Y;exports.isAssigned=se;exports.isClosed=ie;exports.isInteractionUnseen=ce;exports.isLikelyBulk=be;exports.isPaused=J;exports.isRetryable=z;exports.isTerminal=D;exports.isThreadLongEnough=Te;exports.matchContactToIntents=Oe;exports.parseActingIdentity=K;exports.periodsInRange=x;exports.playbookActor=q;exports.resolveAccountCapabilities=U;exports.resolveChannelIntents=L;exports.resolveSignature=O;exports.stripHtml=f;exports.usageMetricId=T;exports.usageMetrics=v;

package/dist/index.d.ts

@@ -18,6 +18,7 @@ export * from './entities/calendar-event';
 export * from './entities/draft';
 export * from './entities/inbox';
 export * from './entities/interaction';
+export * from './entities/memory';
 export * from './entities/task';
 export * from './entities/note';
 export * from './entities/read-state';

package/dist/index.js

@@ -117,7 +117,7 @@ const W = [
   { id: "handledBy", label: "Afhandelaar", labelSource: "raw" },
   { id: "time", label: "Tijd", labelSource: "raw" }
 ];
-function K(e) {
+function Y(e) {
   const t = [];
   for (const n of Object.keys(e))
     for (const r of Object.keys(e[n]))
@@ -131,43 +131,43 @@ function m(e, t) {
   const n = new Date(e), r = `${n.getUTCFullYear()}-${l(n.getUTCMonth() + 1)}-${l(n.getUTCDate())}`;
   return t === "day" ? r : `${r}T${l(n.getUTCHours())}`;
 }
-function I(e, t) {
+function _(e, t) {
   const n = new Date(e);
   return n.setUTCMinutes(0, 0, 0), t === "day" && n.setUTCHours(0), n.getTime();
 }
-const _ = 36e5, S = 864e5;
-function q(e, t, n) {
-  const r = n === "hour" ? _ : S, a = [];
-  for (let s = I(e, n); s <= t; s += r)
+const I = 36e5, T = 864e5;
+function K(e, t, n) {
+  const r = n === "hour" ? I : T, a = [];
+  for (let s = _(e, n); s <= t; s += r)
     a.push(m(s, n));
   return a;
 }
-const T = [
+const S = [
   { id: "resource", label: "Resource", labelSource: "raw" },
   { id: "origin", label: "Herkomst", labelSource: "raw" }
-], D = T.map((e) => e.id);
-function N(e, t) {
+], M = S.map((e) => e.id);
+function D(e, t) {
   return `${e}.usage.${t}`;
 }
-function Y(e, t) {
+function q(e, t) {
   return t.map((n) => ({
-    id: N(e, n.unit),
+    id: D(e, n.unit),
     label: n.label,
     category: "Verbruik",
     valueType: n.valueType ?? "count",
     aggregation: "sum",
     supportedDimensions: [
       "provider",
-      ...D,
+      ...M,
       ...n.extraDimensions ?? [],
       "time"
     ]
   }));
 }
-function z(e) {
+function X(e) {
   return (e.startsWith("tool:") ? e.slice(5) : e).replace(/__/g, " · ").replace(/\./g, " · ").replace(/_/g, " ");
 }
-const X = [
+const z = [
   { name: "text", type: "string" },
   { name: "subject", type: "string" },
   { name: "from", type: "string" },
@@ -178,7 +178,15 @@ const X = [
   { name: "activityId", type: "string" },
   { name: "authorType", type: "string" },
   { name: "authorName", type: "string" },
-  { name: "textRaw", type: "string" }
+  { name: "textRaw", type: "string" },
+  // Alleen gevuld bij INTERACTION_STATUS_CHANGED; een filter als
+  // `trigger.toStatus == "closed"` is de trigger voor "onthoud dit bij afsluiten".
+  { name: "fromStatus", type: "string" },
+  { name: "toStatus", type: "string" }
+  // Bewust GEEN `contactId`. Een interactie draagt geen contact-id; dat zou per run een
+  // lookup via `remoteParty` naar de contactenlijst kosten, en dan hangt geheugen op
+  // klantniveau aan een gok in plaats van aan een vastgelegde identiteit. Zodra partijen
+  // wél in de database staan (party/CRM) komt dit terug als een echt veld.
 ], J = {
   topics: [
     { name: "topic", type: "string" },
@@ -190,7 +198,7 @@ const X = [
   ],
   extract: []
 };
-function h(e) {
+function N(e) {
   switch (e.kind) {
     case "user":
       return `user:${e.userId}`;
@@ -212,8 +220,8 @@ function Q(e) {
     if (r === "team") return { kind: "team", teamId: a };
   }
 }
-function M(e) {
-  return h(e);
+function R(e) {
+  return N(e);
 }
 function Z(e) {
   switch (e.kind) {
@@ -226,17 +234,17 @@ function Z(e) {
   }
 }
 function ee(e) {
-  return M(e);
+  return R(e);
 }
-const R = ["done", "escalated", "failed", "timed_out", "stopped"], O = ["awaiting_approval", "awaiting_reply"];
+const O = ["done", "escalated", "failed", "timed_out", "stopped"], h = ["awaiting_approval", "awaiting_reply"];
 function L(e) {
-  return R.includes(e);
+  return O.includes(e);
 }
 function te(e) {
   return L(e);
 }
 function ne(e) {
-  return O.includes(e);
+  return h.includes(e);
 }
 const g = [
   {
@@ -366,7 +374,7 @@ const ue = (e) => !!e.assignedUserId || !!e.assignedInboxId, de = (e) => e.statu
 function ge(e, t) {
   return e.lastActivityAt ? !(e.seenBy ?? []).includes(t) : !1;
 }
-const C = [
+const fe = 2e3, be = 500, Ae = 12e3, me = 4e3, C = [
   /<blockquote/i,
   /class="?gmail_quote/i,
   // Gmail quote container
@@ -404,7 +412,7 @@ function E(e) {
 
 `).trim();
 }
-function fe(e) {
+function _e(e) {
   if (typeof e != "string" || !e) return "";
   let t = e.length;
   for (const s of C) {
@@ -416,12 +424,12 @@ function fe(e) {
   return r || (r = E(p(d(e)))), k(r) || r;
 }
 const P = /(^|[._+-])(no-?reply|noreply|donotreply|do-not-reply|newsletter|nieuwsbrief|mailer|mailing|notifications?|bounce|postmaster|marketing)@/i, $ = /\b(unsubscribe|afmelden|uitschrijven|opt[\s-]?out|manage (your )?preferences|geen (e-?mails?|nieuwsbrief|berichten) meer)\b/i;
-function be(e, t) {
+function Ie(e, t) {
   return !!(e && P.test(e) || t && $.test(t));
 }
-const V = 3, G = 600;
-function Ae(e, t) {
-  return e >= V || t >= G;
+const G = 3, V = 600;
+function Te(e, t) {
+  return e >= G || t >= V;
 }
 function w(e, t) {
   const n = new Set(e.disabledIntents ?? []), r = e.intentOverrides ?? {}, a = t.intents.filter((o) => !n.has(o.intent)).map((o) => x(o, r[o.intent]));
@@ -440,7 +448,7 @@ function H(e, t) {
   }
   return n;
 }
-function me(e, t) {
+function Se(e, t) {
   const n = H(e, t);
   return Object.entries(n).filter(([, r]) => !r).map(([r]) => r);
 }
@@ -451,7 +459,7 @@ function x(e, t) {
     transport: t.transport ?? e.transport
   } : e;
 }
-function Ie(e, t) {
+function Me(e, t) {
   const n = [];
   for (const r of e) {
     if (!r.enabled) continue;
@@ -462,16 +470,16 @@ function Ie(e, t) {
   }
   return n;
 }
-function _e(e, t) {
+function De(e, t) {
   return t.filter((n) => n.capability.intent === e);
 }
 function B(e, t) {
   return t.filter((n) => n.capability.targetSchemes.includes(e));
 }
-function Se(e, t) {
+function Ne(e, t) {
   return B(e.scheme, t);
 }
-function Te(e, t, n) {
+function Re(e, t, n) {
   const r = [];
   for (const a of e)
     for (const s of n)
@@ -479,7 +487,7 @@ function Te(e, t, n) {
   return r;
 }
 var F = /* @__PURE__ */ ((e) => (e.MAILTO = "mailto", e.SIP = "sip", e.TEL = "tel", e.WEBHOOK = "webhook", e.USERNAME = "username", e.ID = "id", e.CUSTOM = "custom", e.URL = "url", e.TELEGRAM = "telegram", e.WHATSAPP = "whatsapp", e.MESSENGER = "messenger", e.INSTAGRAM = "instagram", e.VIBER = "viber", e.SMS = "sms", e.FAX = "fax", e.TEAMS = "teams", e.CALENDAR = "calendar", e))(F || {});
-const De = "message_window", Ne = "message_templates", he = {
+const Oe = "message_window", he = "message_templates", Le = {
   // E-mail
   FROM: "from",
   TO: "to",
@@ -496,29 +504,33 @@ const De = "message_window", Ne = "message_templates", he = {
   // Voice/conference
   HOST: "host",
   PARTICIPANT: "participant"
-}, Me = (e, t) => ({ intent: e, ...t }), Re = "folder_management", Oe = "remote_search", Le = { ok: !1, code: "UNSUPPORTED", message: "Provider does not support this op" }, ye = 9e4, Ce = "installation-id";
+}, ye = (e, t) => ({ intent: e, ...t }), Ce = "folder_management", Ue = "remote_search", ke = { ok: !1, code: "UNSUPPORTED", message: "Provider does not support this op" }, Pe = 9e4, $e = "installation-id";
 export {
   g as AI_VENDORS,
   J as CLASSIFY_VARS,
   W as CORE_DIMENSIONS,
   F as CommunicationScheme,
-  Re as FEATURE_FOLDER_MANAGEMENT,
-  Oe as FEATURE_REMOTE_SEARCH,
-  Ce as INSTALLATION_HEADER,
-  he as InteractionParticipantRole,
-  O as PAUSED_RUN_STATUSES,
-  ye as PRESENCE_ONLINE_WINDOW_MS,
-  Ne as PROVIDER_FEATURE_MESSAGE_TEMPLATES,
-  De as PROVIDER_FEATURE_MESSAGE_WINDOW,
+  me as DEFAULT_MEMORY_BUDGET,
+  Ce as FEATURE_FOLDER_MANAGEMENT,
+  Ue as FEATURE_REMOTE_SEARCH,
+  $e as INSTALLATION_HEADER,
+  Le as InteractionParticipantRole,
+  Ae as MAX_MEMORY_BUDGET,
+  fe as MAX_MEMORY_CHARS,
+  be as MIN_MEMORY_BUDGET,
+  h as PAUSED_RUN_STATUSES,
+  Pe as PRESENCE_ONLINE_WINDOW_MS,
+  he as PROVIDER_FEATURE_MESSAGE_TEMPLATES,
+  Oe as PROVIDER_FEATURE_MESSAGE_WINDOW,
   ie as SIGNATURE_INTENTS,
-  G as SUMMARY_MIN_LAST_CHARS,
-  V as SUMMARY_MIN_MESSAGES,
-  R as TERMINAL_RUN_STATUSES,
-  X as TRIGGER_VARS,
-  Le as UNSUPPORTED,
-  T as USAGE_DIMENSIONS,
-  D as USAGE_DIMENSION_IDS,
-  M as actingIdentityKey,
+  V as SUMMARY_MIN_LAST_CHARS,
+  G as SUMMARY_MIN_MESSAGES,
+  O as TERMINAL_RUN_STATUSES,
+  z as TRIGGER_VARS,
+  ke as UNSUPPORTED,
+  S as USAGE_DIMENSIONS,
+  M as USAGE_DIMENSION_IDS,
+  R as actingIdentityKey,
   ee as actorKey,
   ae as aiVendorDefaultModel,
   re as aiVendorLabel,
@@ -526,39 +538,39 @@ export {
   se as aiVendorsWith,
   le as applySignature,
   j as buildActivityPreview,
-  Ie as buildChannelIntents,
-  fe as cleanMessageText,
-  Me as defineIntent,
-  me as disabledIntentsFromCapabilities,
-  Se as filterByEndpoint,
-  _e as filterByIntent,
+  Me as buildChannelIntents,
+  _e as cleanMessageText,
+  ye as defineIntent,
+  Se as disabledIntentsFromCapabilities,
+  Ne as filterByEndpoint,
+  De as filterByIntent,
   B as filterByTargetScheme,
   c as findAiVendor,
-  K as flattenLocales,
-  I as floorToPeriod,
-  h as formatActingIdentity,
+  Y as flattenLocales,
+  _ as floorToPeriod,
+  N as formatActingIdentity,
   m as formatPeriod,
   v as getActivitySeenUserIds,
   ce as getContactEndpoints,
   Ee as getShortTitle,
   pe as getUrgencyScore,
-  z as humanizeAction,
+  X as humanizeAction,
   ue as isAssigned,
   de as isClosed,
   ge as isInteractionUnseen,
-  be as isLikelyBulk,
+  Ie as isLikelyBulk,
   ne as isPaused,
   te as isRetryable,
   L as isTerminal,
-  Ae as isThreadLongEnough,
-  Te as matchContactToIntents,
+  Te as isThreadLongEnough,
+  Re as matchContactToIntents,
   Q as parseActingIdentity,
-  q as periodsInRange,
+  K as periodsInRange,
   Z as playbookActor,
   H as resolveAccountCapabilities,
   w as resolveChannelIntents,
   y as resolveSignature,
   f as stripHtml,
-  N as usageMetricId,
-  Y as usageMetrics
+  D as usageMetricId,
+  q as usageMetrics
 };

package/dist/platform/ai-tools.d.ts

@@ -59,6 +59,23 @@ export interface AiToolDescriptor extends AiTool {
      * overal.
      */
     surface?: "interactive";
+    /**
+     * Reikt deze tool naar **buiten** de organisatie, of blijft het intern?
+     *
+     * `"outward"` = er gaat iets de deur uit of er verschijnt iets bij een derde: een mail
+     * versturen, een ticket aanmaken, in Slack posten. Twee autonome playbooks die dat
+     * tegelijk op hetzelfde gesprek doen leveren dubbele berichten aan een klant, en dáár
+     * hoort een mens tussen te staan.
+     *
+     * `"internal"` = het resultaat blijft binnen het platform: een attribuut, een
+     * geheugen-item, een notitie. Twee playbooks die dat tegelijk doen zitten elkaar niet in
+     * de weg — verschillende rijen, en de concurrency wordt al door de store afgehandeld.
+     *
+     * **Afwezig betekent `"outward"`.** Bewust de voorzichtige kant: een tool die niets
+     * declareert hoort niet stilzwijgend als onschuldig te gelden. Zie
+     * `shouldDemoteAuto` in de playbook-engine, dat hierop de suggest-degradatie bepaalt.
+     */
+    effect?: "internal" | "outward";
 }
 /**
  * Body van `POST /provider/ai-tools/invoke`. Vervangt vijf inline structurele

package/dist/platform/scope.d.ts

@@ -1,9 +1,26 @@
+import { OwnerScope } from '../entities/contact/types';
 import { ActingIdentity } from './identity';
 /** Access decision + whether the scope anchor is team-shared + the SSE audience. */
 export interface ScopeAuth {
     allowed: boolean;
     shared?: boolean;
     audience?: string[];
+    /**
+     * Van wie deze resource is, zoals de eigenaar-app het ziet: een persoonlijke mailbox, een
+     * teaminbox, of de organisatie.
+     *
+     * Los van `shared` en `audience`, die iets anders zeggen. `shared` gaat over of een
+     * AI-gesprek op deze scope met het team gedeeld wordt (voor een interactie altijd waar), en
+     * `audience` is de momentane ledenlijst voor SSE. Dit veld gaat over **eigenaarschap**, en
+     * dat is wat een consument nodig heeft om te beslissen of afgeleide kennis breder mag dan
+     * de resource zelf.
+     *
+     * Eerste consument is de geheugenlaag: een org-brede geheugensoort wordt bij het schrijven
+     * versmald naar `audience` als het bronsubject persoonlijk is, zodat een gesprek uit iemands
+     * eigen mailbox niet in de cross-klant-zoekresultaten van een collega opduikt. Afwezig =
+     * onbekend, en dat wordt daar als "versmallen" gelezen: de veilige kant.
+     */
+    ownerScope?: OwnerScope;
 }
 /** GET /provider/scope/describe response: the scopeKey prefixes an app owns. */
 export interface ScopeDescribe {

package/package.json

@@ -1,6 +1,6 @@
 {
   "name": "@opencxh/domain",
-  "version": "1.127.0",
+  "version": "1.128.0",
   "type": "module",
   "main": "./dist/index.js",
   "module": "./dist/index.js",