@opencx/widget-core 4.0.54 → 4.0.56

This diff represents the content of publicly available package versions that have been released to one of the supported registries. The information contained in this diff is provided for informational purposes only and reflects changes between package versions as they appear in their respective public registries.
@@ -10,7 +10,37 @@ export interface paths {
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  path?: never;
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  cookie?: never;
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  };
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- get: operations['getWidgetConfig'];
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+ get: {
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+ parameters: {
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+ query?: never;
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+ header: {
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+ 'x-bot-token': string;
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+ };
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+ path?: never;
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+ cookie?: never;
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+ };
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+ requestBody?: never;
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+ responses: {
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+ /** @description Default Response */
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+ 200: {
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+ headers: {
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+ [name: string]: unknown;
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+ };
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+ content: {
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+ 'application/json': components['schemas']['WidgetConfigDto'] | components['schemas']['WidgetPreludeDto'];
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+ };
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+ };
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+ /** @description Internal Server Error */
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+ 500: {
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+ headers: {
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+ [name: string]: unknown;
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+ };
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+ content: {
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+ 'application/json': components['schemas']['ErrorDto'];
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+ };
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+ };
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+ };
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+ };
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  put?: never;
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  post?: never;
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  delete?: never;
@@ -19,16 +49,50 @@ export interface paths {
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  patch?: never;
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  trace?: never;
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  };
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- '/backend/widget/v2/prelude': {
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+ '/backend/widget/v2/contact/create-unverified': {
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  parameters: {
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  query?: never;
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  header?: never;
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  path?: never;
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  cookie?: never;
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  };
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- get: operations['widgetPrelude'];
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+ get?: never;
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  put?: never;
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- post?: never;
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+ post: {
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+ parameters: {
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+ query?: never;
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+ header: {
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+ 'x-bot-token': string;
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+ };
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+ path?: never;
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+ cookie?: never;
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+ };
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+ requestBody: {
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+ content: {
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+ 'application/json': components['schemas']['CreateUnverifiedContactDto'];
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+ };
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+ };
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+ responses: {
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+ /** @description Default Response */
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+ 200: {
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+ headers: {
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+ [name: string]: unknown;
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+ };
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+ content: {
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+ 'application/json': components['schemas']['WidgetContactTokenResponseDto'];
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+ };
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+ };
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+ /** @description Internal Server Error */
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+ 500: {
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+ headers: {
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+ [name: string]: unknown;
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+ };
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+ content: {
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+ 'application/json': components['schemas']['ErrorDto'];
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+ };
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+ };
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+ };
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+ };
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  delete?: never;
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  options?: never;
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  head?: never;
@@ -42,7 +106,38 @@ export interface paths {
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  path?: never;
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  cookie?: never;
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  };
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- get: operations['getSessions'];
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+ get: {
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+ parameters: {
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+ query: {
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+ filters: string;
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+ offset?: string;
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+ };
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+ header?: never;
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+ path?: never;
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+ cookie?: never;
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+ };
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+ requestBody?: never;
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+ responses: {
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+ /** @description Default Response */
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+ 200: {
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+ headers: {
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+ [name: string]: unknown;
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+ };
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+ content: {
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+ 'application/json': components['schemas']['PaginatedWidgetSessionsDto'];
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+ };
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+ };
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+ /** @description Internal Server Error */
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+ 500: {
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+ headers: {
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+ [name: string]: unknown;
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+ };
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+ content: {
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+ 'application/json': components['schemas']['ErrorDto'];
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+ };
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+ };
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+ };
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+ };
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  put?: never;
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  post?: never;
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  delete?: never;
@@ -58,7 +153,37 @@ export interface paths {
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  path?: never;
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  cookie?: never;
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  };
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- get: operations['getSessionHistory'];
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+ get: {
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+ parameters: {
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+ query?: never;
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+ header?: never;
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+ path: {
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+ sessionId: string;
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+ };
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+ cookie?: never;
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+ };
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+ requestBody?: never;
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+ responses: {
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+ /** @description Default Response */
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+ 200: {
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+ headers: {
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+ [name: string]: unknown;
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+ };
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+ content: {
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+ 'application/json': components['schemas']['WidgetHistoryDto'][];
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+ };
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+ };
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+ /** @description Internal Server Error */
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+ 500: {
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+ headers: {
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+ [name: string]: unknown;
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+ };
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+ content: {
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+ 'application/json': components['schemas']['ErrorDto'];
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+ };
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+ };
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+ };
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+ };
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  put?: never;
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  post?: never;
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  delete?: never;
@@ -74,7 +199,37 @@ export interface paths {
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  path?: never;
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  cookie?: never;
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  };
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- get: operations['pollSessionAndHistory'];
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+ get: {
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+ parameters: {
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+ query?: never;
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+ header?: never;
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+ path: {
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+ sessionId: string;
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+ };
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+ cookie?: never;
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+ };
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+ requestBody?: never;
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+ responses: {
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+ /** @description Default Response */
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+ 200: {
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+ headers: {
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+ [name: string]: unknown;
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+ };
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+ content: {
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+ 'application/json': components['schemas']['WidgetSessionAndHistoryDto'];
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+ };
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+ };
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+ /** @description Internal Server Error */
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+ 500: {
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+ headers: {
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+ [name: string]: unknown;
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+ };
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+ content: {
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+ 'application/json': components['schemas']['ErrorDto'];
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+ };
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+ };
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+ };
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+ };
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  put?: never;
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  post?: never;
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  delete?: never;
@@ -92,7 +247,39 @@ export interface paths {
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  };
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  get?: never;
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  put?: never;
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- post: operations['createChatSession'];
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+ post: {
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+ parameters: {
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+ query?: never;
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+ header?: never;
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+ path?: never;
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+ cookie?: never;
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+ };
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+ requestBody: {
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+ content: {
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+ 'application/json': components['schemas']['CreateWidgetSessionDto'];
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+ };
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+ };
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+ responses: {
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+ /** @description WidgetSession */
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+ 200: {
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+ headers: {
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+ [name: string]: unknown;
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+ };
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+ content: {
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+ 'application/json': components['schemas']['WidgetSessionDto'];
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+ };
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+ };
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+ /** @description Internal Server Error */
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+ 500: {
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+ headers: {
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+ [name: string]: unknown;
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+ };
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+ content: {
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+ 'application/json': components['schemas']['ErrorDto'];
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+ };
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+ };
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+ };
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+ };
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  delete?: never;
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  options?: never;
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  head?: never;
@@ -108,7 +295,39 @@ export interface paths {
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  };
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  get?: never;
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  put?: never;
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- post: operations['chatSend'];
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+ post: {
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+ parameters: {
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+ query?: never;
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+ header?: never;
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+ path?: never;
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+ cookie?: never;
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+ };
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+ requestBody: {
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+ content: {
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+ 'application/json': components['schemas']['WidgetSendMessageInputDto'];
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+ };
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+ };
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+ responses: {
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+ /** @description Default Response */
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+ 200: {
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+ headers: {
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+ [name: string]: unknown;
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+ };
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+ content: {
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+ 'application/json': components['schemas']['WidgetSendMessageOutputDto'];
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+ };
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+ };
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+ /** @description Internal Server Error */
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+ 500: {
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+ headers: {
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+ [name: string]: unknown;
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+ };
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+ content: {
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+ 'application/json': components['schemas']['ErrorDto'];
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+ };
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+ };
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+ };
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+ };
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  delete?: never;
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  options?: never;
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  head?: never;
@@ -124,7 +343,39 @@ export interface paths {
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  };
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  get?: never;
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  put?: never;
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- post: operations['createStateCheckpoint'];
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+ post: {
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+ parameters: {
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+ query?: never;
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+ header?: never;
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+ path?: never;
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+ cookie?: never;
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+ };
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+ requestBody: {
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+ content: {
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+ 'application/json': components['schemas']['WidgetCreateStateCheckpointInputDto'];
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+ };
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+ };
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+ responses: {
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+ /** @description Default Response */
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+ 200: {
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+ headers: {
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+ [name: string]: unknown;
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+ };
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+ content: {
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+ 'application/json': components['schemas']['WidgetCreateStateCheckpointOutputDto'];
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+ };
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+ };
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+ /** @description Internal Server Error */
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+ 500: {
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+ headers: {
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+ [name: string]: unknown;
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+ };
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+ content: {
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+ 'application/json': components['schemas']['ErrorDto'];
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+ };
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+ };
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+ };
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+ };
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  delete?: never;
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  options?: never;
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  head?: never;
@@ -140,23 +391,39 @@ export interface paths {
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  };
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  get?: never;
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  put?: never;
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- post: operations['uploadFile'];
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- delete?: never;
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- options?: never;
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- head?: never;
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- patch?: never;
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- trace?: never;
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- };
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- '/backend/widget/v2/upload/v2': {
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- parameters: {
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- query?: never;
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- header?: never;
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- path?: never;
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- cookie?: never;
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+ post: {
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+ parameters: {
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+ query?: never;
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+ header?: never;
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+ path?: never;
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+ cookie?: never;
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+ };
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+ requestBody: {
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+ content: {
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+ 'application/json': components['schemas']['FileUploadDto'];
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+ };
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+ };
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+ responses: {
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+ /** @description Default Response */
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+ 200: {
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+ headers: {
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+ [name: string]: unknown;
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+ };
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+ content: {
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+ 'application/json': components['schemas']['UploadWidgetFileResponseDto'];
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+ };
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+ };
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+ /** @description Internal Server Error */
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+ 500: {
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+ headers: {
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+ [name: string]: unknown;
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+ };
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+ content: {
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+ 'application/json': components['schemas']['ErrorDto'];
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+ };
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+ };
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+ };
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  };
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- get?: never;
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- put?: never;
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- post: operations['uploadFileV2'];
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  delete?: never;
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  options?: never;
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  head?: never;
@@ -172,7 +439,39 @@ export interface paths {
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  };
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  get?: never;
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  put?: never;
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- post: operations['voteMessage'];
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+ post: {
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+ parameters: {
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+ query?: never;
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+ header?: never;
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+ path?: never;
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+ cookie?: never;
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+ };
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+ requestBody: {
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+ content: {
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+ 'application/json': components['schemas']['WidgetVoteDto'];
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+ };
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+ };
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+ responses: {
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+ /** @description Default Response */
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+ 200: {
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+ headers: {
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+ [name: string]: unknown;
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+ };
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+ content: {
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+ 'application/json': components['schemas']['WidgetVoteResponseDto'];
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+ };
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+ };
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+ /** @description Internal Server Error */
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+ 500: {
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+ headers: {
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+ [name: string]: unknown;
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+ };
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+ content: {
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+ 'application/json': components['schemas']['ErrorDto'];
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+ };
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+ };
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+ };
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+ };
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  delete?: never;
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  options?: never;
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  head?: never;
@@ -188,23 +487,39 @@ export interface paths {
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  };
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  get?: never;
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  put?: never;
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- post: operations['resolveSession'];
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- delete?: never;
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- options?: never;
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- head?: never;
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- patch?: never;
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- trace?: never;
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- };
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- '/backend/widget/v2/contact/create-unverified': {
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- parameters: {
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- query?: never;
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- header?: never;
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- path?: never;
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- cookie?: never;
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+ post: {
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+ parameters: {
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+ query?: never;
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+ header?: never;
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+ path?: never;
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+ cookie?: never;
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+ };
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+ requestBody: {
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+ content: {
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+ 'application/json': components['schemas']['WidgetResolveSessionInputDto'];
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+ };
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+ };
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+ responses: {
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+ /** @description WidgetSession */
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+ 200: {
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+ headers: {
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+ [name: string]: unknown;
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+ };
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+ content: {
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+ 'application/json': components['schemas']['WidgetSessionDto'];
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+ };
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+ };
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+ /** @description Internal Server Error */
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+ 500: {
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+ headers: {
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+ [name: string]: unknown;
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+ };
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+ content: {
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+ 'application/json': components['schemas']['ErrorDto'];
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+ };
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+ };
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+ };
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  };
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- get?: never;
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- put?: never;
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- post: operations['createUnverifiedContact'];
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  delete?: never;
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  options?: never;
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  head?: never;
@@ -220,7 +535,39 @@ export interface paths {
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  };
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  get?: never;
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  put?: never;
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- post: operations['executeAction'];
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+ post: {
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+ parameters: {
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+ query?: never;
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+ header?: never;
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+ path?: never;
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+ cookie?: never;
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+ };
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+ requestBody: {
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+ content: {
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+ 'application/json': components['schemas']['WidgetActionFormSubmissionInputDto'];
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+ };
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+ };
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+ responses: {
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+ /** @description Default Response */
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+ 200: {
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+ headers: {
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+ [name: string]: unknown;
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+ };
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+ content: {
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+ 'application/json': components['schemas']['WidgetActionFormSubmissionOutputDto'];
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+ };
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+ };
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+ /** @description Internal Server Error */
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+ 500: {
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+ headers: {
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+ [name: string]: unknown;
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+ };
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+ content: {
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+ 'application/json': components['schemas']['ErrorDto'];
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+ };
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+ };
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+ };
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+ };
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  delete?: never;
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  options?: never;
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  head?: never;
@@ -236,7 +583,39 @@ export interface paths {
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  };
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  get?: never;
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  put?: never;
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- post: operations['submitCsat'];
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+ post: {
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+ parameters: {
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+ query?: never;
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+ header?: never;
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+ path?: never;
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+ cookie?: never;
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+ };
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+ requestBody: {
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+ content: {
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+ 'application/json': components['schemas']['WidgetSubmitCsatInputDto'];
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+ };
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+ };
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+ responses: {
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+ /** @description Default Response */
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+ 200: {
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+ headers: {
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+ [name: string]: unknown;
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+ };
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+ content: {
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+ 'application/json': components['schemas']['WidgetSubmitCsatOutputDto'];
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+ };
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+ };
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+ /** @description Internal Server Error */
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+ 500: {
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+ headers: {
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+ [name: string]: unknown;
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+ };
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+ content: {
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+ 'application/json': components['schemas']['ErrorDto'];
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+ };
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+ };
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+ };
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+ };
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  delete?: never;
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  options?: never;
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  head?: never;
@@ -247,79 +626,89 @@ export interface paths {
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  export type webhooks = Record<string, never>;
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  export interface components {
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  schemas: {
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- /** @enum {string} */
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- AssigneeKindEnum: 'human' | 'ai' | 'none';
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- CreateUnverifiedContactDto: {
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- email?: string;
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- non_verified_name?: string;
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- non_verified_custom_data?: {
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- [key: string]: string | number | boolean;
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- };
629
+ ErrorDto: {
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+ statusCode?: number;
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+ message?: string;
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+ error?: string;
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+ };
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+ ChatAttachmentDto: {
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+ id: string;
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+ name: string;
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+ size: number;
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+ type: string;
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+ url: string;
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+ openai_file_id?: string;
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  };
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+ FileUploadDto: {
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+ /**
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+ * Format: binary
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+ * @description The file to upload. 5MB max.
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+ */
647
+ file: string;
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+ } | null;
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  CreateWidgetSessionDto: {
260
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  customData?: {
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  [key: string]: string | number | boolean;
262
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  };
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- };
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- FileUploadDto: {
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- /** Format: binary */
266
- file: string;
267
- };
268
- /** @enum {string} */
269
- MessageTypeEnum: 'agent_comment' | 'agent_joined' | 'agent_message' | 'agent_reopened_session' | 'agent_took_session_from_ai' | 'ai_assumed_the_session_resolved' | 'ai_decided_to_resolve_the_issue' | 'csat_requested' | 'csat_submitted' | 'email_draft_message' | 'handoff' | 'handoff_to_salesforce_miaw' | 'handoff_to_zendesk' | 'message' | 'state_checkpoint' | 'user_confirmed_the_session_resolved';
270
- /** @description Paginated response. */
271
- PaginatedWidgetSessionsDto: {
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- items: {
273
- /** Format: uuid */
274
- id: string;
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- ticketNumber: number;
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- createdAt: string;
277
- updatedAt: string;
278
- isHandedOff: boolean;
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- isOpened: boolean;
280
- assignee: {
281
- kind: components['schemas']['AssigneeKindEnum'];
282
- name: string | null;
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- avatarUrl: string | null;
284
- };
285
- channel: string;
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- isVerified: boolean;
287
- lastMessage: string | null;
288
- modeId: string | null;
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- latestStateCheckpointPayload: {
290
- [key: string]: unknown;
291
- } | null;
653
+ } | null;
654
+ WidgetSendMessageInputDto: {
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+ /** Format: uuid */
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+ uuid: string;
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+ content: string;
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+ session_id: string;
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+ bot_token: string;
660
+ /** @description Additional headers to be included in the request of action calls */
661
+ headers?: {
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+ [key: string]: string;
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+ } | null;
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+ /** @description Additional query parameters to be included in the query of action calls */
665
+ query_params?: {
666
+ [key: string]: string;
667
+ } | null;
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+ /** @description Additional body properties to be included in the body of action calls */
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+ body_properties?: {
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+ [key: string]: unknown;
671
+ } | null;
672
+ language?: string | null;
673
+ attachments?: components['schemas']['ChatAttachmentDto'][] | null;
674
+ /** @description Context for the AI to be sent with each contact message */
675
+ clientContext?: {
676
+ [key: string]: unknown;
677
+ } | null;
678
+ /** @description Custom data to be sent with each contact message */
679
+ custom_data?: {
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+ [key: string]: unknown;
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+ } | null;
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+ /** @description If there is an active mode, it will be exited and the prompt will be given to the AI for a customized response */
683
+ exit_mode_prompt?: string;
684
+ /** @description A prompt to be given to the AI for a customized response, should be used after an action form is submitted */
685
+ action_form_submitted_prompt?: string;
686
+ initial_messages?: {
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+ uuid: string;
688
+ content: string;
292
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  }[];
293
- /** @description The `cursor` for the request to get the next set of items. Null if there is no more data. */
294
- next: string | null;
295
690
  };
296
- /** @enum {string} */
297
- SenderTypeEnum: 'user' | 'agent' | 'ai' | 'system' | 'unknown';
298
- SystemMessagePayload: {
299
- /** @enum {string} */
300
- type: 'state_checkpoint';
691
+ WidgetCreateStateCheckpointInputDto: {
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+ session_id: string;
301
693
  payload: {
302
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  [key: string]: unknown;
303
- } | null;
304
- } | {
305
- /** @enum {string} */
306
- type: 'csat_requested';
307
- payload?: unknown;
308
- } | {
309
- /** @enum {string} */
310
- type: 'csat_submitted';
311
- payload: {
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- score?: number | null;
313
- feedback?: string | null;
314
695
  };
315
- } | {
696
+ };
697
+ WidgetVoteDto: {
316
698
  /** @enum {string} */
317
- type: 'none';
318
- payload?: unknown;
699
+ action: 'upvote' | 'downvote';
700
+ sessionId: string;
701
+ messagePublicId: string;
319
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  };
320
- UploadWidgetFileResponseDto: {
321
- fileName: string;
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- fileUrl: string;
703
+ WidgetResolveSessionInputDto: {
704
+ session_id: string;
705
+ };
706
+ CreateUnverifiedContactDto: {
707
+ email?: string | null;
708
+ non_verified_name?: string | null;
709
+ non_verified_custom_data?: {
710
+ [key: string]: string | number | boolean;
711
+ } | null;
323
712
  };
324
713
  WidgetActionFormSubmissionInputDto: {
325
714
  sessionId: string;
@@ -340,11 +729,16 @@ export interface components {
340
729
  };
341
730
  };
342
731
  };
343
- WidgetActionFormSubmissionOutputDto: {
344
- action: {
345
- response?: unknown;
346
- };
347
- };
732
+ WidgetSubmitCsatInputDto: {
733
+ session_id: string;
734
+ score: number;
735
+ feedback?: string;
736
+ system_message_uuid?: string;
737
+ };
738
+ WidgetVoteResponseDto: {
739
+ messagePublicId: string | null;
740
+ success: boolean;
741
+ };
348
742
  WidgetConfigDto: {
349
743
  org: {
350
744
  id: string;
@@ -358,18 +752,53 @@ export interface components {
358
752
  slug?: string | null;
359
753
  }[];
360
754
  };
755
+ WidgetPreludeDto: {
756
+ org: {
757
+ id: string;
758
+ name: string;
759
+ };
760
+ sessionsPollingIntervalSeconds: number;
761
+ sessionPollingIntervalSeconds: number;
762
+ modes: {
763
+ id: string;
764
+ name: string;
765
+ slug?: string | null;
766
+ }[];
767
+ };
361
768
  WidgetContactTokenResponseDto: {
362
769
  /** @description The JWT token to use for further requests */
363
770
  token: string;
364
771
  };
365
- WidgetCreateStateCheckpointInputDto: {
366
- session_id: string;
772
+ WidgetCreateStateCheckpointOutputDto: {
773
+ success: boolean;
774
+ };
775
+ /** @enum {string} */
776
+ AssigneeKindEnum: 'human' | 'ai' | 'none';
777
+ /** @enum {string} */
778
+ MessageTypeEnum: 'agent_assigned_by_integration' | 'agent_assigned_by_system' | 'agent_assigned_by_user' | 'agent_changed' | 'agent_comment' | 'agent_initiated_session' | 'agent_joined' | 'agent_message' | 'agent_reopened_session' | 'agent_took_session_from_ai' | 'agent_unassigned_by_integration' | 'agent_unassigned_by_system' | 'agent_unassigned_by_user' | 'ai_assumed_the_session_resolved' | 'ai_decided_to_not_reply' | 'ai_decided_to_resolve_the_issue' | 'ai_reopened_session' | 'ai_response_cancelled' | 'ai_resumed_by_system' | 'call_history' | 'call_transferred' | 'closed_resolved_by_agent' | 'closed_resolved_by_api' | 'closed_resolved_by_contact' | 'closed_resolved_by_integration' | 'closed_resolved_by_system' | 'closed_unresolved_by_agent' | 'closed_unresolved_by_api' | 'closed_unresolved_by_system' | 'contact_data_updated' | 'csat_requested' | 'csat_submitted' | 'email_draft_message' | 'handoff' | 'handoff_to_salesforce_miaw' | 'handoff_to_zendesk' | 'integration_reopened_session' | 'message' | 'prohibited_topic_detected' | 'sequence_message' | 'skills_added_by_system' | 'sla_applied_by_agent' | 'sla_applied_by_system' | 'sla_first_reply_breached' | 'sla_first_reply_completed_after_breach' | 'sla_first_reply_fulfilled' | 'sla_first_reply_metric_started' | 'sla_freezed_office_hours_ended' | 'sla_freezed_snoozed' | 'sla_next_reply_breached' | 'sla_next_reply_completed_after_breach' | 'sla_next_reply_fulfilled' | 'sla_next_reply_metric_started' | 'sla_removed_by_agent' | 'sla_removed_by_system' | 'sla_resolution_breached' | 'sla_resolution_completed_after_breach' | 'sla_resolution_fulfilled' | 'sla_resolution_metric_started' | 'sla_resolution_paused_resolved' | 'sla_resolution_paused_waiting_on_customer' | 'sla_resolution_resumed_customer_replied' | 'sla_resolution_resumed_reopened' | 'sla_resumed_office_hours_started' | 'sla_resumed_snooze_cancelled' | 'sla_resumed_snooze_expired' | 'state_checkpoint' | 'sub_status_removed_by_agent' | 'sub_status_removed_by_api' | 'sub_status_removed_by_integration' | 'sub_status_removed_by_system' | 'sub_status_set_by_agent' | 'sub_status_set_by_api' | 'sub_status_set_by_integration' | 'sub_status_set_by_system' | 'system_reopened_session' | 'tag_added_by_agent' | 'tag_added_by_api' | 'tag_added_by_integration' | 'tag_added_by_system' | 'tag_removed_by_agent' | 'tag_removed_by_api' | 'tag_removed_by_integration' | 'tag_removed_by_system' | 'team_assigned_by_system' | 'team_assigned_by_user' | 'team_unassigned_by_system' | 'team_unassigned_by_user' | 'user_confirmed_the_session_resolved' | 'workflow_message' | 'workflow_note' | 'workflow_triggered';
779
+ /** @enum {string} */
780
+ SenderTypeEnum: 'user' | 'agent' | 'ai' | 'system' | 'unknown';
781
+ SystemMessagePayload: (({
782
+ /** @constant */
783
+ type: 'state_checkpoint';
367
784
  payload: {
368
785
  [key: string]: unknown;
786
+ } | null;
787
+ } | {
788
+ /** @constant */
789
+ type: 'csat_requested';
790
+ payload?: null;
791
+ }) | {
792
+ /** @constant */
793
+ type: 'csat_submitted';
794
+ payload: {
795
+ score?: number | null;
796
+ feedback?: string | null;
369
797
  };
370
- };
371
- WidgetCreateStateCheckpointOutputDto: {
372
- success: boolean;
798
+ }) | {
799
+ /** @constant */
800
+ type: 'none';
801
+ payload?: null;
373
802
  };
374
803
  WidgetHistoryDto: {
375
804
  publicId: string;
@@ -385,127 +814,62 @@ export interface components {
385
814
  sentAt?: string | null;
386
815
  actionCalls?: {
387
816
  actionName: string;
388
- args?: unknown;
389
- result?: unknown;
817
+ args: unknown;
818
+ result: unknown;
390
819
  action: {
391
820
  name: string;
392
821
  id: string;
393
822
  openapi?: {
394
823
  openapi_spec_id?: string;
395
- operation_spec?: unknown;
824
+ operation_spec: unknown;
396
825
  operation_id?: string;
397
826
  operation_method?: string;
398
827
  };
399
- metadata?: unknown;
828
+ metadata: unknown;
400
829
  required_form_submission?: boolean;
401
830
  is_handoff_like?: boolean;
402
831
  };
403
832
  }[] | null;
404
- attachments?: {
405
- id: string;
406
- name: string;
407
- size: number;
408
- type: string;
409
- url: string;
410
- }[] | null;
833
+ attachments?: components['schemas']['ChatAttachmentDto'][] | null;
411
834
  systemMessagePayload: components['schemas']['SystemMessagePayload'];
412
835
  };
413
- WidgetPreludeDto: {
414
- initialQuestions: string[];
415
- aiEnabled: boolean;
416
- officeHours: unknown & {
417
- monday?: {
418
- from: string;
419
- to: string;
420
- };
421
- tuesday?: {
422
- from: string;
423
- to: string;
424
- };
425
- wednesday?: {
426
- from: string;
427
- to: string;
428
- };
429
- thursday?: {
430
- from: string;
431
- to: string;
432
- };
433
- friday?: {
434
- from: string;
435
- to: string;
436
- };
437
- saturday?: {
438
- from: string;
439
- to: string;
440
- };
441
- sunday?: {
442
- from: string;
443
- to: string;
444
- };
445
- Everyday?: {
446
- from: string;
447
- to: string;
448
- };
449
- WeekDays?: {
450
- from: string;
451
- to: string;
452
- };
453
- };
454
- officeHoursTimezone: string | null;
455
- organizationName: string;
456
- };
457
- WidgetResolveSessionInputDto: {
458
- session_id: string;
459
- };
460
- WidgetSendMessageInputDto: {
836
+ WidgetSessionDto: {
461
837
  /** Format: uuid */
462
- uuid: string;
463
- content: string;
464
- session_id: string;
465
- bot_token: string;
466
- /** @description Additional headers to be included in the request of action calls */
467
- headers?: {
468
- [key: string]: string;
469
- } | null;
470
- /** @description Additional query parameters to be included in the query of action calls */
471
- query_params?: {
472
- [key: string]: string;
473
- } | null;
474
- /** @description Additional body properties to be included in the body of action calls */
475
- body_properties?: {
476
- [key: string]: unknown;
477
- } | null;
478
- language?: string | null;
479
- attachments?: {
480
- id: string;
481
- name: string;
482
- size: number;
483
- type: string;
484
- url: string;
485
- }[] | null;
486
- /** @description Context for the AI to be sent with each contact message */
487
- clientContext?: {
488
- [key: string]: unknown;
489
- } | null;
490
- /** @description Custom data to be sent with each contact message */
491
- custom_data?: {
838
+ id: string;
839
+ ticketNumber: number;
840
+ title: string | null;
841
+ /** Format: date-time */
842
+ createdAt: string;
843
+ /** Format: date-time */
844
+ updatedAt: string;
845
+ isHandedOff: boolean;
846
+ isOpened: boolean;
847
+ assignee: {
848
+ kind: components['schemas']['AssigneeKindEnum'];
849
+ name: string | null;
850
+ avatarUrl: string | null;
851
+ };
852
+ channel: string;
853
+ isVerified: boolean;
854
+ lastMessage: string | null;
855
+ modeId: string | null;
856
+ latestStateCheckpointPayload: {
492
857
  [key: string]: unknown;
493
858
  } | null;
494
- /** @description If there is an active mode, it will be exited and the prompt will be given to the AI for a customized response */
495
- exit_mode_prompt?: string;
496
- /** @description A prompt to be given to the AI for a customized response, should be used after an action form is submitted */
497
- action_form_submitted_prompt?: string;
498
- initial_messages?: {
499
- uuid: string;
500
- content: string;
501
- }[];
859
+ sessionAttributes: {
860
+ [key: string]: string | number | boolean;
861
+ };
862
+ };
863
+ PaginatedWidgetSessionsDto: {
864
+ items: components['schemas']['WidgetSessionDto'][];
865
+ next: string | null;
502
866
  };
503
867
  WidgetSendMessageOutputDto: {
504
- /** @enum {boolean} */
868
+ /** @constant */
505
869
  success: true;
506
- code?: string | 'session_assigned_to_human_agent' | 'response_cancelled' | 'skipping_unuseful_response';
870
+ code?: string | 'session_assigned_to_human_agent' | 'response_cancelled' | 'skipping_unuseful_response' | 'duplicate_message_ignored';
507
871
  autopilotResponse?: {
508
- /** @enum {string} */
872
+ /** @constant */
509
873
  type: 'text';
510
874
  value: {
511
875
  error: boolean;
@@ -522,12 +886,12 @@ export interface components {
522
886
  didExitMode?: boolean;
523
887
  };
524
888
  uiResponse?: {
525
- /** @enum {string} */
889
+ /** @constant */
526
890
  type: 'ui';
527
891
  value: {
528
- /** @enum {string} */
892
+ /** @constant */
529
893
  type: 'ui_component';
530
- request_response?: unknown;
894
+ request_response: unknown;
531
895
  name: string;
532
896
  content?: string;
533
897
  };
@@ -538,645 +902,59 @@ export interface components {
538
902
  id: string;
539
903
  openapi?: {
540
904
  openapi_spec_id?: string;
541
- operation_spec?: unknown;
905
+ operation_spec: unknown;
542
906
  operation_id?: string;
543
907
  operation_method?: string;
544
908
  };
545
- metadata?: unknown;
909
+ metadata: unknown;
546
910
  required_form_submission?: boolean;
547
911
  is_handoff_like?: boolean;
548
912
  };
549
913
  sessionIsHandedOff?: boolean;
550
914
  /** @description WidgetSession */
551
- session?: {
552
- /** Format: uuid */
553
- id: string;
554
- ticketNumber: number;
555
- createdAt: string;
556
- updatedAt: string;
557
- isHandedOff: boolean;
558
- isOpened: boolean;
559
- assignee: {
560
- kind: components['schemas']['AssigneeKindEnum'];
561
- name: string | null;
562
- avatarUrl: string | null;
563
- };
564
- channel: string;
565
- isVerified: boolean;
566
- lastMessage: string | null;
567
- modeId: string | null;
568
- latestStateCheckpointPayload: {
569
- [key: string]: unknown;
570
- } | null;
571
- };
915
+ session?: components['schemas']['WidgetSessionDto'];
572
916
  } | {
573
- /** @enum {boolean} */
917
+ /** @constant */
574
918
  success: false;
575
919
  error: {
576
920
  code?: string;
577
921
  message?: string;
578
922
  };
579
923
  };
580
- WidgetSessionAndHistoryDto: {
581
- /** @description WidgetSession */
582
- session: {
583
- /** Format: uuid */
584
- id: string;
585
- ticketNumber: number;
586
- createdAt: string;
587
- updatedAt: string;
588
- isHandedOff: boolean;
589
- isOpened: boolean;
590
- assignee: {
591
- kind: components['schemas']['AssigneeKindEnum'];
592
- name: string | null;
593
- avatarUrl: string | null;
594
- };
595
- channel: string;
596
- isVerified: boolean;
597
- lastMessage: string | null;
598
- modeId: string | null;
599
- latestStateCheckpointPayload: {
600
- [key: string]: unknown;
601
- } | null;
602
- };
603
- history: {
604
- publicId: string;
605
- type: components['schemas']['MessageTypeEnum'];
606
- content: {
607
- text?: string | null;
608
- };
609
- sender: {
610
- kind: components['schemas']['SenderTypeEnum'];
611
- name?: string | null;
612
- avatar?: string | null;
613
- };
614
- sentAt?: string | null;
615
- actionCalls?: {
616
- actionName: string;
617
- args?: unknown;
618
- result?: unknown;
619
- action: {
620
- name: string;
621
- id: string;
622
- openapi?: {
623
- openapi_spec_id?: string;
624
- operation_spec?: unknown;
625
- operation_id?: string;
626
- operation_method?: string;
627
- };
628
- metadata?: unknown;
629
- required_form_submission?: boolean;
630
- is_handoff_like?: boolean;
631
- };
632
- }[] | null;
633
- attachments?: {
634
- id: string;
635
- name: string;
636
- size: number;
637
- type: string;
638
- url: string;
639
- }[] | null;
640
- systemMessagePayload: components['schemas']['SystemMessagePayload'];
641
- }[];
642
- };
643
- /** @description WidgetSession */
644
- WidgetSessionDto: {
645
- /** Format: uuid */
646
- id: string;
647
- ticketNumber: number;
648
- createdAt: string;
649
- updatedAt: string;
650
- isHandedOff: boolean;
651
- isOpened: boolean;
652
- assignee: {
653
- kind: components['schemas']['AssigneeKindEnum'];
654
- name: string | null;
655
- avatarUrl: string | null;
656
- };
657
- channel: string;
658
- isVerified: boolean;
659
- lastMessage: string | null;
660
- modeId: string | null;
661
- latestStateCheckpointPayload: {
662
- [key: string]: unknown;
663
- } | null;
664
- };
665
- WidgetSubmitCsatInputDto: {
666
- session_id: string;
667
- score: number;
668
- feedback?: string;
669
- system_message_uuid?: string;
670
- };
671
924
  WidgetSubmitCsatOutputDto: {
672
925
  success: boolean;
673
926
  };
674
- WidgetVoteDto: {
675
- /** @enum {string} */
676
- action: 'upvote' | 'downvote';
677
- sessionId: string;
678
- messagePublicId: string;
679
- };
680
- WidgetVoteResponseDto: {
681
- messagePublicId: string | null;
682
- success: boolean;
683
- };
684
- ErrorDto: {
685
- statusCode?: number;
686
- message?: string;
687
- error?: string;
688
- };
689
- };
690
- responses: never;
691
- parameters: never;
692
- requestBodies: never;
693
- headers: never;
694
- pathItems: never;
695
- }
696
- export type $defs = Record<string, never>;
697
- export interface operations {
698
- getWidgetConfig: {
699
- parameters: {
700
- query?: never;
701
- header: {
702
- 'X-Bot-Token': string;
703
- };
704
- path?: never;
705
- cookie?: never;
706
- };
707
- requestBody?: never;
708
- responses: {
709
- 200: {
710
- headers: {
711
- [name: string]: unknown;
712
- };
713
- content: {
714
- 'application/json': components['schemas']['WidgetConfigDto'];
715
- };
716
- };
717
- /** @description Internal Server Error */
718
- 500: {
719
- headers: {
720
- [name: string]: unknown;
721
- };
722
- content: {
723
- 'application/json': components['schemas']['ErrorDto'];
724
- };
725
- };
726
- };
727
- };
728
- widgetPrelude: {
729
- parameters: {
730
- query?: never;
731
- header: {
732
- 'X-Bot-Token': string;
733
- };
734
- path?: never;
735
- cookie?: never;
736
- };
737
- requestBody?: never;
738
- responses: {
739
- 200: {
740
- headers: {
741
- [name: string]: unknown;
742
- };
743
- content: {
744
- 'application/json': components['schemas']['WidgetPreludeDto'];
745
- };
746
- };
747
- /** @description Internal Server Error */
748
- 500: {
749
- headers: {
750
- [name: string]: unknown;
751
- };
752
- content: {
753
- 'application/json': components['schemas']['ErrorDto'];
754
- };
755
- };
756
- };
757
- };
758
- getSessions: {
759
- parameters: {
760
- query: {
761
- /** @description A JSON-stringified Record<string, string>. These filters will be compared against the sessions' custom_data */
762
- filters: string;
763
- /** @description Pagination cursor to fetch the next set of results */
764
- cursor?: string;
765
- };
766
- header?: never;
767
- path?: never;
768
- cookie?: never;
769
- };
770
- requestBody?: never;
771
- responses: {
772
- 200: {
773
- headers: {
774
- [name: string]: unknown;
775
- };
776
- content: {
777
- 'application/json': components['schemas']['PaginatedWidgetSessionsDto'];
778
- };
779
- };
780
- /** @description Internal Server Error */
781
- 500: {
782
- headers: {
783
- [name: string]: unknown;
784
- };
785
- content: {
786
- 'application/json': components['schemas']['ErrorDto'];
787
- };
788
- };
789
- };
790
- };
791
- getSessionHistory: {
792
- parameters: {
793
- query?: {
794
- /** @description The timestamp of the last message received by the widget in order to get any messages after. */
795
- lastMessageTimestamp?: string;
796
- };
797
- header?: never;
798
- path: {
799
- sessionId: string;
800
- };
801
- cookie?: never;
802
- };
803
- requestBody?: never;
804
- responses: {
805
- 200: {
806
- headers: {
807
- [name: string]: unknown;
808
- };
809
- content: {
810
- 'application/json': components['schemas']['WidgetHistoryDto'][];
811
- };
812
- };
813
- /** @description Internal Server Error */
814
- 500: {
815
- headers: {
816
- [name: string]: unknown;
817
- };
818
- content: {
819
- 'application/json': components['schemas']['ErrorDto'];
820
- };
821
- };
822
- };
823
- };
824
- pollSessionAndHistory: {
825
- parameters: {
826
- query?: {
827
- /** @description The timestamp of the last message received by the widget in order to get any messages after. */
828
- lastMessageTimestamp?: string;
829
- };
830
- header?: never;
831
- path: {
832
- sessionId: string;
833
- };
834
- cookie?: never;
835
- };
836
- requestBody?: never;
837
- responses: {
838
- 200: {
839
- headers: {
840
- [name: string]: unknown;
841
- };
842
- content: {
843
- 'application/json': components['schemas']['WidgetSessionAndHistoryDto'];
844
- };
845
- };
846
- /** @description Internal Server Error */
847
- 500: {
848
- headers: {
849
- [name: string]: unknown;
850
- };
851
- content: {
852
- 'application/json': components['schemas']['ErrorDto'];
853
- };
854
- };
855
- };
856
- };
857
- createChatSession: {
858
- parameters: {
859
- query?: never;
860
- header?: never;
861
- path?: never;
862
- cookie?: never;
863
- };
864
- requestBody: {
865
- content: {
866
- 'application/json': components['schemas']['CreateWidgetSessionDto'];
867
- };
868
- };
869
- responses: {
870
- 200: {
871
- headers: {
872
- [name: string]: unknown;
873
- };
874
- content: {
875
- 'application/json': components['schemas']['WidgetSessionDto'];
876
- };
877
- };
878
- /** @description Internal Server Error */
879
- 500: {
880
- headers: {
881
- [name: string]: unknown;
882
- };
883
- content: {
884
- 'application/json': components['schemas']['ErrorDto'];
885
- };
886
- };
887
- };
888
- };
889
- chatSend: {
890
- parameters: {
891
- query?: never;
892
- header?: never;
893
- path?: never;
894
- cookie?: never;
895
- };
896
- requestBody: {
897
- content: {
898
- 'application/json': components['schemas']['WidgetSendMessageInputDto'];
899
- };
900
- };
901
- responses: {
902
- 200: {
903
- headers: {
904
- [name: string]: unknown;
905
- };
906
- content: {
907
- 'application/json': components['schemas']['WidgetSendMessageOutputDto'];
908
- };
909
- };
910
- /** @description Internal Server Error */
911
- 500: {
912
- headers: {
913
- [name: string]: unknown;
914
- };
915
- content: {
916
- 'application/json': components['schemas']['ErrorDto'];
917
- };
918
- };
919
- };
920
- };
921
- createStateCheckpoint: {
922
- parameters: {
923
- query?: never;
924
- header?: never;
925
- path?: never;
926
- cookie?: never;
927
- };
928
- requestBody: {
929
- content: {
930
- 'application/json': components['schemas']['WidgetCreateStateCheckpointInputDto'];
931
- };
932
- };
933
- responses: {
934
- 200: {
935
- headers: {
936
- [name: string]: unknown;
937
- };
938
- content: {
939
- 'application/json': components['schemas']['WidgetCreateStateCheckpointOutputDto'];
940
- };
941
- };
942
- /** @description Internal Server Error */
943
- 500: {
944
- headers: {
945
- [name: string]: unknown;
946
- };
947
- content: {
948
- 'application/json': components['schemas']['ErrorDto'];
949
- };
950
- };
951
- };
952
- };
953
- uploadFile: {
954
- parameters: {
955
- query?: never;
956
- header?: never;
957
- path?: never;
958
- cookie?: never;
959
- };
960
- /** @description The file to upload */
961
- requestBody: {
962
- content: {
963
- 'multipart/form-data': components['schemas']['FileUploadDto'];
964
- };
965
- };
966
- responses: {
967
- 200: {
968
- headers: {
969
- [name: string]: unknown;
970
- };
971
- content: {
972
- 'application/json': components['schemas']['UploadWidgetFileResponseDto'];
973
- };
974
- };
975
- /** @description Internal Server Error */
976
- 500: {
977
- headers: {
978
- [name: string]: unknown;
979
- };
980
- content: {
981
- 'application/json': components['schemas']['ErrorDto'];
982
- };
983
- };
984
- };
985
- };
986
- uploadFileV2: {
987
- parameters: {
988
- query?: never;
989
- header?: never;
990
- path?: never;
991
- cookie?: never;
992
- };
993
- /** @description The file to upload */
994
- requestBody: {
995
- content: {
996
- 'multipart/form-data': components['schemas']['FileUploadDto'];
997
- };
998
- };
999
- responses: {
1000
- 200: {
1001
- headers: {
1002
- [name: string]: unknown;
1003
- };
1004
- content: {
1005
- 'application/json': components['schemas']['UploadWidgetFileResponseDto'];
1006
- };
1007
- };
1008
- /** @description Internal Server Error */
1009
- 500: {
1010
- headers: {
1011
- [name: string]: unknown;
1012
- };
1013
- content: {
1014
- 'application/json': components['schemas']['ErrorDto'];
1015
- };
1016
- };
1017
- };
1018
- };
1019
- voteMessage: {
1020
- parameters: {
1021
- query?: never;
1022
- header?: never;
1023
- path?: never;
1024
- cookie?: never;
1025
- };
1026
- requestBody: {
1027
- content: {
1028
- 'application/json': components['schemas']['WidgetVoteDto'];
1029
- };
1030
- };
1031
- responses: {
1032
- 200: {
1033
- headers: {
1034
- [name: string]: unknown;
1035
- };
1036
- content: {
1037
- 'application/json': components['schemas']['WidgetVoteResponseDto'];
1038
- };
1039
- };
1040
- /** @description Internal Server Error */
1041
- 500: {
1042
- headers: {
1043
- [name: string]: unknown;
1044
- };
1045
- content: {
1046
- 'application/json': components['schemas']['ErrorDto'];
1047
- };
1048
- };
1049
- };
1050
- };
1051
- resolveSession: {
1052
- parameters: {
1053
- query?: never;
1054
- header?: never;
1055
- path?: never;
1056
- cookie?: never;
1057
- };
1058
- requestBody: {
1059
- content: {
1060
- 'application/json': components['schemas']['WidgetResolveSessionInputDto'];
1061
- };
1062
- };
1063
- responses: {
1064
- 200: {
1065
- headers: {
1066
- [name: string]: unknown;
1067
- };
1068
- content: {
1069
- 'application/json': components['schemas']['WidgetSessionDto'];
1070
- };
1071
- };
1072
- /** @description Internal Server Error */
1073
- 500: {
1074
- headers: {
1075
- [name: string]: unknown;
1076
- };
1077
- content: {
1078
- 'application/json': components['schemas']['ErrorDto'];
1079
- };
1080
- };
1081
- };
1082
- };
1083
- createUnverifiedContact: {
1084
- parameters: {
1085
- query?: never;
1086
- header: {
1087
- 'x-bot-token': string;
1088
- };
1089
- path?: never;
1090
- cookie?: never;
927
+ WidgetSessionAndHistoryDto: {
928
+ /** @description WidgetSession */
929
+ session: components['schemas']['WidgetSessionDto'];
930
+ history: components['schemas']['WidgetHistoryDto'][];
1091
931
  };
1092
- requestBody: {
1093
- content: {
1094
- 'application/json': components['schemas']['CreateUnverifiedContactDto'];
932
+ WidgetActionFormSubmissionOutputDto: {
933
+ action: {
934
+ response: unknown;
1095
935
  };
1096
936
  };
1097
- responses: {
1098
- 200: {
1099
- headers: {
1100
- [name: string]: unknown;
1101
- };
1102
- content: {
1103
- 'application/json': components['schemas']['WidgetContactTokenResponseDto'];
1104
- };
1105
- };
1106
- /** @description Internal Server Error */
1107
- 500: {
1108
- headers: {
1109
- [name: string]: unknown;
1110
- };
1111
- content: {
1112
- 'application/json': components['schemas']['ErrorDto'];
1113
- };
1114
- };
937
+ UploadWidgetFileResponseDto: {
938
+ fileName: string;
939
+ fileUrl: string;
1115
940
  };
1116
941
  };
1117
- executeAction: {
1118
- parameters: {
1119
- query?: never;
1120
- header?: never;
1121
- path?: never;
1122
- cookie?: never;
1123
- };
1124
- requestBody: {
1125
- content: {
1126
- 'application/json': components['schemas']['WidgetActionFormSubmissionInputDto'];
942
+ responses: {
943
+ /** @description Internal Server Error */
944
+ 500: {
945
+ headers: {
946
+ [name: string]: unknown;
1127
947
  };
1128
- };
1129
- responses: {
1130
- 200: {
1131
- headers: {
1132
- [name: string]: unknown;
1133
- };
1134
- content: {
1135
- 'application/json': components['schemas']['WidgetActionFormSubmissionOutputDto'];
1136
- };
1137
- };
1138
- /** @description Internal Server Error */
1139
- 500: {
1140
- headers: {
1141
- [name: string]: unknown;
1142
- };
1143
- content: {
1144
- 'application/json': components['schemas']['ErrorDto'];
1145
- };
1146
- };
1147
- };
1148
- };
1149
- submitCsat: {
1150
- parameters: {
1151
- query?: never;
1152
- header?: never;
1153
- path?: never;
1154
- cookie?: never;
1155
- };
1156
- requestBody: {
1157
948
  content: {
1158
- 'application/json': components['schemas']['WidgetSubmitCsatInputDto'];
1159
- };
1160
- };
1161
- responses: {
1162
- 200: {
1163
- headers: {
1164
- [name: string]: unknown;
1165
- };
1166
- content: {
1167
- 'application/json': components['schemas']['WidgetSubmitCsatOutputDto'];
1168
- };
1169
- };
1170
- /** @description Internal Server Error */
1171
- 500: {
1172
- headers: {
1173
- [name: string]: unknown;
1174
- };
1175
- content: {
1176
- 'application/json': components['schemas']['ErrorDto'];
1177
- };
949
+ 'application/json': components['schemas']['ErrorDto'];
1178
950
  };
1179
951
  };
1180
952
  };
953
+ parameters: never;
954
+ requestBodies: never;
955
+ headers: never;
956
+ pathItems: never;
1181
957
  }
958
+ export type $defs = Record<string, never>;
959
+ export type operations = Record<string, never>;
1182
960
  //# sourceMappingURL=schema.d.ts.map