@opencx/widget-core 4.0.22 → 4.0.24-prerelease.0

package/dist/index.cjs

@@ -1,5 +1,5 @@
-"use strict";Object.defineProperty(exports,Symbol.toStringTag,{value:"Module"});const N=require("openapi-fetch"),z=require("lodash.isequal"),O=require("uuid"),B=h=>{console.log(h.error)},q=h=>{const i=N({baseUrl:h.baseUrl}),a={onRequest:h.onRequest,onResponse:h.onResponse,onError:h.onError||B};return i.use(a),i};class U{constructor({config:i}){var d,s;this.userToken=null,this.constructClientOptions=e=>{const t=this.config.apiUrl||"https://api.open.cx",n={"X-Bot-Token":this.config.token,"Content-Type":"application/json",Accept:"application/json",Authorization:e?`Bearer ${e}`:void 0};return{baseUrl:t,headers:n}},this.createOpenAPIClient=({baseUrl:e,headers:t})=>q({baseUrl:e,onRequest:({request:n})=>{Object.entries(t).forEach(([o,r])=>{r&&n.headers.set(o,r)})}}),this.setAuthToken=e=>{this.userToken=e;const{baseUrl:t,headers:n}=this.constructClientOptions(e);this.client=this.createOpenAPIClient({baseUrl:t,headers:n})},this.getExternalWidgetConfig=async()=>await this.client.GET("/backend/widget/v2/config",{params:{header:{"X-Bot-Token":this.config.token}}}),this.sendMessage=async(e,t)=>await this.client.POST("/backend/widget/v2/chat/send",{body:e,signal:t}),this.createUnverifiedContact=async e=>await this.client.POST("/backend/widget/v2/contact/create-unverified",{params:{header:{"x-bot-token":this.config.token}},body:e}),this.createSession=async e=>await this.client.POST("/backend/widget/v2/create-session",{body:e}),this.pollSessionAndHistory=async({sessionId:e,lastMessageTimestamp:t,abortSignal:n})=>{const o=t?{lastMessageTimestamp:t}:void 0;return await this.client.GET("/backend/widget/v2/poll/{sessionId}",{params:{path:{sessionId:e},query:o},signal:n})},this.getSessions=async({cursor:e,filters:t,abortSignal:n})=>await this.client.GET("/backend/widget/v2/sessions",{params:{query:{cursor:e,filters:JSON.stringify(t)}},signal:n}),this.uploadFile=async({file:e,abortSignal:t,onProgress:n})=>new Promise((o,r)=>{var w;const l=new FormData;l.append("file",e);const u=new XMLHttpRequest;if(t&&(t.addEventListener("abort",()=>{u.abort(),r(new DOMException("Aborted","AbortError"))}),t.aborted)){r(new DOMException("Aborted","AbortError"));return}u.upload.addEventListener("progress",p=>{if(p.lengthComputable&&n){const C=Math.round(p.loaded/p.total*100);n(C)}}),u.addEventListener("load",()=>{if(u.status>=200&&u.status<300)try{const p=JSON.parse(u.responseText);o(p)}catch(p){r(new Error(`Failed to parse response: ${p}`))}else r(new Error(`Upload failed with status: ${u.status}`))}),u.addEventListener("error",()=>{r(new Error("Network error occurred"))}),u.addEventListener("timeout",()=>{r(new Error("Upload timed out"))});const{baseUrl:_}=this.constructClientOptions(this.userToken),f=`${_}/backend/widget/v2/upload`;u.open("POST",f),u.setRequestHeader("X-Bot-Token",this.config.token),this.userToken??((w=this.config.user)==null?void 0:w.token)?u.setRequestHeader("Authorization",`Bearer ${this.userToken}`):console.error("User token not set"),u.send(l)}),this.vote=async e=>await this.client.POST("/backend/widget/v2/chat/vote",{body:e}),this.resolveSession=async(e,t)=>await this.client.POST("/backend/widget/v2/session/resolve",{body:e,signal:t}),this.createStateCheckpoint=async e=>await this.client.POST("/backend/widget/v2/checkpoint",{body:e}),this.submitCsat=async e=>await this.client.POST("/backend/widget/v2/submit-csat",{body:e}),this.config=i,this.userToken=((d=i.user)==null?void 0:d.token)||null;const{baseUrl:a,headers:c}=this.constructClientOptions((s=i.user)==null?void 0:s.token);this.client=this.createOpenAPIClient({baseUrl:a,headers:c})}}function R(h,i){console.error(`Missing case for ${h} in ${i}`)}class y{constructor(i){this.subscribers=new Set,this.get=()=>this.state,this.set=a=>{z(this.state,a)||(this.state=a,this.notifySubscribers(a))},this.setPartial=a=>{if(a==null)return;const c={...this.state,...a};this.set(c)},this.reset=()=>{this.set(this.initialState)},this.notifySubscribers=a=>{Array.from(this.subscribers).forEach(d=>{try{d(a)}catch(s){console.error(s)}})},this.subscribe=a=>(this.subscribers.add(a),()=>{this.subscribers.delete(a)}),this.state=i,this.initialState=i}}class F{constructor(){this.state=new y({isPolling:!1,isError:!1}),this.abortController=new AbortController,this.reset=()=>{var i;this.abortController.abort("Resetting poller"),(i=this.stopPolling)==null||i.call(this),this.stopPolling=null},this.stopPolling=null,this.startPolling=(i,a)=>{if(this.stopPolling)return;const c=[],d=async()=>{this.abortController=new AbortController,this.state.setPartial({isPolling:!0});try{await i(this.abortController.signal)}catch(s){if(this.abortController.signal.aborted)return;console.error("Failed to poll:",s),this.state.setPartial({isError:!0})}finally{this.state.setPartial({isPolling:!1})}this.abortController.signal.aborted?console.log("Poller aborted, not scheduling anymore"):c.push(setTimeout(d,a))};d(),this.stopPolling=()=>{c.forEach(clearTimeout),this.state.reset()}}}}function H(h){try{const i=h();return i instanceof Promise?i.then(a=>({data:a})).catch(a=>({error:a})):{data:i}}catch(i){return{error:i}}}class j{constructor({api:i,config:a,sessionCtx:c,messageCtx:d,sessionPollingIntervalSeconds:s}){this.poller=new F,this.fetchSessionAndFullHistoryAbortController=new AbortController,this.registerPolling=()=>{this.sessionCtx.sessionState.subscribe(({session:e})=>{e!=null&&e.id?this.poller.startPolling(async t=>{this.fetchSessionAndHistory({sessionId:e.id,abortSignal:t})},this.sessionPollingIntervalSeconds*1e3):this.poller.reset()}),this.sessionCtx.sessionState.subscribe(({session:e})=>{if(e!=null&&e.id&&!e.isOpened)try{this.fetchSessionAndFullHistoryAbortController=new AbortController,this.fetchSessionAndHistory({sessionId:e.id,abortSignal:this.fetchSessionAndFullHistoryAbortController.signal,fetchFullHistory:!0})}catch(t){this.fetchSessionAndFullHistoryAbortController.signal.aborted||console.error("Failed to fetch session and full history:",t)}else this.fetchSessionAndFullHistoryAbortController.abort()})},this.fetchSessionAndHistory=async({sessionId:e,abortSignal:t,fetchFullHistory:n=!1})=>{var u;this.messageCtx.state.get().messages.length===0&&this.messageCtx.state.setPartial({isInitialFetchLoading:!0});const o=this.messageCtx.state.get().messages,r=o.length>0?((u=o[o.length-1])==null?void 0:u.timestamp)??void 0:void 0,{data:l}=await this.api.pollSessionAndHistory({sessionId:e,abortSignal:t,lastMessageTimestamp:n?void 0:r});if(l!=null&&l.session&&(this.sessionCtx.sessionState.setPartial({session:l.session}),this.sessionCtx.setSessions([l.session])),l!=null&&l.history&&l.history.length>0){const _=this.messageCtx.state.get().messages,b=l.history.map(this.mapHistoryToMessage).filter(f=>f!==null).filter(f=>!_.some(S=>S.id===f.id));this.messageCtx.state.setPartial({messages:[..._,...b]})}this.messageCtx.state.get().isInitialFetchLoading&&this.messageCtx.state.setPartial({isInitialFetchLoading:!1})},this.mapHistoryToMessage=e=>{var n,o;const t={id:e.publicId,timestamp:e.sentAt||"",attachments:e.attachments||void 0};if(e.sender.kind==="user")return{...t,type:"USER",content:e.content.text||"",deliveredAt:e.sentAt||""};if(e.sender.kind==="agent")return{...t,type:"AGENT",component:"agent_message",data:{message:e.content.text||""},agent:{name:e.sender.name||"",avatar:e.sender.avatar||"",id:null,isAi:!1}};if(e.sender.kind==="ai"){const r=e.actionCalls&&e.actionCalls.length>0?e.actionCalls[e.actionCalls.length-1]:void 0;return{...t,type:"AI",component:"bot_message",agent:{id:null,name:((n=this.config.bot)==null?void 0:n.name)||"",isAi:!0,avatar:((o=this.config.bot)==null?void 0:o.avatar)||""},data:{message:e.content.text||"",action:r?{name:r.actionName,data:this.extractActionResult(r)}:void 0}}}if(e.sender.kind==="system"){const r=this.constructSystemMessage(e);return r===null?null:{...r}}return null},this.constructSystemMessage=e=>{if(!e||!e.systemMessagePayload)return null;switch(e.systemMessagePayload.type){case"state_checkpoint":return{id:e.publicId,type:"SYSTEM",subtype:"state_checkpoint",data:{payload:e.systemMessagePayload.payload},timestamp:e.sentAt||"",attachments:void 0};case"csat_requested":return{id:e.publicId,type:"SYSTEM",subtype:"csat_requested",data:{payload:void 0},timestamp:e.sentAt||"",attachments:void 0};case"csat_submitted":return{id:e.publicId,type:"SYSTEM",subtype:"csat_submitted",data:{payload:{score:e.systemMessagePayload.payload.score??void 0,feedback:e.systemMessagePayload.payload.feedback??void 0}},timestamp:e.sentAt||"",attachments:void 0};case"none":return null;default:return R(e.systemMessagePayload,this.constructSystemMessage.name),null}},this.extractActionResult=e=>{const t=e.result;if(t===null||typeof t!="object")return t;if("responseBodyText"in t&&typeof t.responseBodyText=="string"){const n=t.responseBodyText,o=H(()=>JSON.parse(n)).data;if(o)return o}return e.result},this.api=i,this.config=a,this.sessionCtx=c,this.messageCtx=d,this.sessionPollingIntervalSeconds=s,this.registerPolling()}}class Y{constructor({config:i,api:a,storageCtx:c}){var d;this.shouldCollectData=()=>{var s;return!!(!((s=this.state.get().contact)!=null&&s.token)&&this.config.collectUserData)},this.autoCreateUnverifiedUserIfNotExists=async()=>{var s,e,t,n,o,r,l,u,_,b,f,S,w,p;if(!((s=this.config.user)!=null&&s.token)){if(this.config.collectUserData&&!((t=(e=this.config.user)==null?void 0:e.data)!=null&&t.email)){if((n=this.config.extraDataCollectionFields)!=null&&n.length)return;const C=await((o=this.storageCtx)==null?void 0:o.getContactToken());C&&await this.setUnverifiedContact(C);return}if(!((l=(r=this.config.user)==null?void 0:r.data)!=null&&l.email)){const C=await((u=this.storageCtx)==null?void 0:u.getContactToken());if(C){await this.setUnverifiedContact(C);return}}await this.createUnverifiedContact({email:(b=(_=this.config.user)==null?void 0:_.data)==null?void 0:b.email,non_verified_name:(S=(f=this.config.user)==null?void 0:f.data)==null?void 0:S.name,non_verified_custom_data:(p=(w=this.config.user)==null?void 0:w.data)==null?void 0:p.customData})}},this.createUnverifiedContact=async(s,e)=>{this.state.setPartial({extraCollectedData:e});try{this.state.setPartial({isCreatingUnverifiedContact:!0,isErrorCreatingUnverifiedContact:!1});const{data:t}=await this.api.createUnverifiedContact(s);t!=null&&t.token?await this.setUnverifiedContact(t.token):this.state.setPartial({isErrorCreatingUnverifiedContact:!0})}finally{this.state.setPartial({isCreatingUnverifiedContact:!1})}},this.setUnverifiedContact=async s=>{var n,o,r,l;const e=await((n=this.storageCtx)==null?void 0:n.getExternalContactId()),t=((o=this.config.user)==null?void 0:o.externalId)||e||O.v4();this.api.setAuthToken(s),await((r=this.storageCtx)==null?void 0:r.setContactToken(s)),await((l=this.storageCtx)==null?void 0:l.setExternalContactId(t)),this.state.setPartial({contact:{token:s,externalId:t}})},this.config=i,this.storageCtx=c,this.api=a,this.state=new y({contact:(d=i.user)!=null&&d.token?{token:i.user.token,externalId:i.user.externalId}:null,extraCollectedData:void 0,isCreatingUnverifiedContact:!1,isErrorCreatingUnverifiedContact:!1}),this.autoCreateUnverifiedUserIfNotExists()}}function x(){return O.v4()}class ${constructor({config:i,api:a,sessionCtx:c,messageCtx:d}){this.submitCsat=async s=>{var r;const e=(r=this.sessionCtx.sessionState.get().session)==null?void 0:r.id;if(!e)return{data:null,error:"No session id found"};const t=x();this.messageCtx.state.setPartial({messages:[...this.messageCtx.state.get().messages,{id:t,type:"SYSTEM",subtype:"csat_submitted",timestamp:new Date().toISOString(),data:{payload:{score:s.score,feedback:s.feedback}}}]});const{data:n,error:o}=await this.api.submitCsat({...s,system_message_uuid:t,session_id:e});return{data:n,error:o}},this.config=i,this.api=a,this.sessionCtx=c,this.messageCtx=d}}class K{constructor({config:i,api:a,contactCtx:c,sessionsPollingIntervalSeconds:d}){this.sessionsRefresher=new F,this.sessionState=new y({session:null,isCreatingSession:!1,isResolvingSession:!1}),this.sessionsState=new y({data:[],cursor:void 0,isLastPage:!1,didStartInitialFetch:!1,isInitialFetchLoading:!0}),this.reset=async()=>{this.sessionState.reset()},this.registerSessionsRefresherWrapper=()=>{var s;(s=this.contactCtx.state.get().contact)!=null&&s.token&&!this.sessionsState.get().didStartInitialFetch?this.registerSessionsRefresher():this.contactCtx.state.subscribe(({contact:e})=>{e!=null&&e.token&&!this.sessionsState.get().didStartInitialFetch&&this.registerSessionsRefresher()})},this.registerSessionsRefresher=()=>{this.sessionsRefresher.startPolling(async()=>{this.sessionsState.get().didStartInitialFetch===!1&&this.sessionsState.setPartial({didStartInitialFetch:!0}),await this.refreshSessions(),this.sessionsState.get().isInitialFetchLoading===!0&&this.sessionsState.setPartial({isInitialFetchLoading:!1})},this.sessionsPollingIntervalSeconds*1e3)},this.createSession=async()=>{var o;this.sessionState.setPartial({session:null,isCreatingSession:!0});const s=(o=this.contactCtx.state.get().contact)==null?void 0:o.externalId,e={...this.config.sessionCustomData,...s?{external_id:s}:{}},{data:t,error:n}=await this.api.createSession({customData:Object.keys(e).length>0?e:void 0});return t?(this.sessionState.setPartial({session:t,isCreatingSession:!1}),t):(this.sessionState.setPartial({isCreatingSession:!1}),console.error("Failed to create session:",n),null)},this.loadMoreSessions=async()=>{if(this.sessionsState.get().isLastPage)return;const{data:s}=await this.getSessions({cursor:this.sessionsState.get().cursor});if(s){const t=[...this.sessionsState.get().data,...s.items].filter((n,o,r)=>o===r.findIndex(l=>n.id===l.id));this.sessionsState.setPartial({data:t,cursor:s.next||void 0,isLastPage:s.next===null})}},this.getSessions=async({cursor:s})=>{var t,n;if(!((t=this.contactCtx.state.get().contact)!=null&&t.token))return{data:null};const e=(n=this.contactCtx.state.get().contact)==null?void 0:n.externalId;return await this.api.getSessions({cursor:s,filters:e?{external_id:e}:{}})},this.setSessions=s=>{const e=[...s,...this.sessionsState.get().data].filter((t,n,o)=>n===o.findIndex(r=>t.id===r.id));this.sessionsState.setPartial({data:e})},this.refreshSessions=async()=>{const{data:s}=await this.getSessions({cursor:void 0});s&&this.setSessions(s.items)},this.resolveSession=async()=>{const s=this.sessionState.get().session;if(!s||!s.isOpened)return{success:!1,error:"Session is not opened"};this.sessionState.setPartial({isResolvingSession:!0});const{data:e,error:t}=await this.api.resolveSession({session_id:s.id});return e?(this.sessionState.setPartial({session:e,isResolvingSession:!1}),{success:!0,data:e}):(this.sessionState.setPartial({isResolvingSession:!1}),{success:!1,error:t})},this.createStateCheckpoint=async s=>{var o;const e=(o=this.sessionState.get().session)==null?void 0:o.id;if(!e)return;const{data:t,error:n}=await this.api.createStateCheckpoint({session_id:e,payload:s});return t!=null&&t.success?{success:!0}:{success:!1}},this.config=i,this.api=a,this.contactCtx=c,this.sessionsPollingIntervalSeconds=d,this.registerSessionsRefresherWrapper()}}class W{constructor({config:i,api:a,sessionCtx:c,contactCtx:d}){this.state=new y({messages:[],isSendingMessage:!1,lastAIResMightSolveUserIssue:!1,isInitialFetchLoading:!1}),this.sendMessageAbortController=new AbortController,this.reset=()=>{this.sendMessageAbortController.abort("Resetting chat"),this.state.reset()},this.sendMessage=async s=>{var e,t,n,o,r,l,u,_,b,f;try{if(!s.content.trim()&&(!s.attachments||s.attachments.length===0)){console.warn("Cannot send an empty message of no content or attachments");return}const S=this.state.get().isSendingMessage,w=((e=this.sessionCtx.sessionState.get().session)==null?void 0:e.assignee.kind)==="ai",p=this.state.get().messages,C=p.length>0?p[p.length-1]:void 0;if(w&&S||w&&(C==null?void 0:C.type)==="USER"){console.warn("Cannot send messages while awaiting AI response");return}this.sendMessageAbortController=new AbortController,this.state.setPartial({lastAIResMightSolveUserIssue:!1}),this.state.setPartial({isSendingMessage:!0});const A=this.state.get().messages,E=!((t=this.sessionCtx.sessionState.get().session)!=null&&t.id)&&A.length===0&&((n=this.config.advancedInitialMessages)==null?void 0:n.some(g=>g.persistent)),T=E?(this.config.advancedInitialMessages||[]).filter(g=>g.persistent).map(g=>({id:x(),component:"bot_message",type:"AI",timestamp:new Date().toISOString(),data:{message:g.message}})):[],I=this.toUserMessage(s.content.trim(),s.attachments||void 0);if(this.state.setPartial({messages:[...T,...A,I]}),!((o=this.sessionCtx.sessionState.get().session)!=null&&o.id)){if(!await this.sessionCtx.createSession()){console.error("Failed to create session");return}this.sessionCtx.refreshSessions()}const M=(r=this.sessionCtx.sessionState.get().session)==null?void 0:r.id;if(!M)return;const{data:m}=await this.api.sendMessage({uuid:I.id,bot_token:this.config.token,headers:this.config.headers,query_params:this.config.queryParams,body_properties:this.config.bodyProperties,session_id:M,content:I.content,attachments:s.attachments,clientContext:this.config.context,custom_data:{...this.config.messageCustomData||{},...s.customData||{}},language:this.config.language,exit_mode_prompt:s.exitModePrompt,initial_messages:E?T.map(g=>({uuid:g.id,content:g.data.message})):void 0},this.sendMessageAbortController.signal);if(m!=null&&m.success){const g=this.toBotMessage(m);if(g){const k=this.state.get().messages;if(!!k.some(D=>D.id===g.id)){this.state.setPartial({lastAIResMightSolveUserIssue:((l=m.autopilotResponse)==null?void 0:l.mightSolveUserIssue)||((u=m.uiResponse)==null?void 0:u.mightSolveUserIssue)});return}this.state.setPartial({messages:[...k,g],lastAIResMightSolveUserIssue:((_=m.autopilotResponse)==null?void 0:_.mightSolveUserIssue)||((b=m.uiResponse)==null?void 0:b.mightSolveUserIssue)})}m.session&&this.sessionCtx.sessionState.setPartial({session:m.session})}else{const g=this.toBotErrorMessage(((f=m==null?void 0:m.error)==null?void 0:f.message)||"Unknown error occurred"),k=this.state.get().messages;this.state.setPartial({messages:[...k,g]})}}catch(S){this.sendMessageAbortController.signal.aborted||console.error("Failed to send message:",S)}finally{this.state.setPartial({isSendingMessage:!1})}},this.toUserMessage=(s,e)=>{const t=(()=>{const n=this.contactCtx.state.get().extraCollectedData;return this.state.get().messages.length===0&&n&&Object.keys(n).length>0?`${Object.entries(n).filter(([r,l])=>!!l).map(([r,l])=>`${r}: ${l}`).join(` 
+"use strict";Object.defineProperty(exports,Symbol.toStringTag,{value:"Module"});const D=require("openapi-fetch"),j=require("lodash.isequal"),O=require("uuid"),N=h=>{console.log(h.error)},B=h=>{const i=D({baseUrl:h.baseUrl}),a={onRequest:h.onRequest,onResponse:h.onResponse,onError:h.onError||N};return i.use(a),i};class U{constructor({config:i}){var d,s;this.userToken=null,this.constructClientOptions=e=>{const t=this.config.apiUrl||"https://api.open.cx",n={"X-Bot-Token":this.config.token,"Content-Type":"application/json",Accept:"application/json",Authorization:e?`Bearer ${e}`:void 0};return{baseUrl:t,headers:n}},this.createOpenAPIClient=({baseUrl:e,headers:t})=>B({baseUrl:e,onRequest:({request:n})=>{Object.entries(t).forEach(([o,r])=>{r&&n.headers.set(o,r)})}}),this.setAuthToken=e=>{this.userToken=e;const{baseUrl:t,headers:n}=this.constructClientOptions(e);this.client=this.createOpenAPIClient({baseUrl:t,headers:n})},this.getExternalWidgetConfig=async()=>await this.client.GET("/backend/widget/v2/config",{params:{header:{"X-Bot-Token":this.config.token}}}),this.sendMessage=async(e,t)=>await this.client.POST("/backend/widget/v2/chat/send",{body:e,signal:t}),this.createUnverifiedContact=async e=>await this.client.POST("/backend/widget/v2/contact/create-unverified",{params:{header:{"x-bot-token":this.config.token}},body:e}),this.createSession=async e=>await this.client.POST("/backend/widget/v2/create-session",{body:e}),this.pollSessionAndHistory=async({sessionId:e,lastMessageTimestamp:t,abortSignal:n})=>{const o=t?{lastMessageTimestamp:t}:void 0;return await this.client.GET("/backend/widget/v2/poll/{sessionId}",{params:{path:{sessionId:e},query:o},signal:n})},this.getSessions=async({cursor:e,filters:t,abortSignal:n})=>await this.client.GET("/backend/widget/v2/sessions",{params:{query:{cursor:e,filters:JSON.stringify(t)}},signal:n}),this.uploadFile=async({file:e,abortSignal:t,onProgress:n})=>new Promise((o,r)=>{var w;const l=new FormData;l.append("file",e);const u=new XMLHttpRequest;if(t&&(t.addEventListener("abort",()=>{u.abort(),r(new DOMException("Aborted","AbortError"))}),t.aborted)){r(new DOMException("Aborted","AbortError"));return}u.upload.addEventListener("progress",p=>{if(p.lengthComputable&&n){const C=Math.round(p.loaded/p.total*100);n(C)}}),u.addEventListener("load",()=>{if(u.status>=200&&u.status<300)try{const p=JSON.parse(u.responseText);o(p)}catch(p){r(new Error(`Failed to parse response: ${p}`))}else r(new Error(`Upload failed with status: ${u.status}`))}),u.addEventListener("error",()=>{r(new Error("Network error occurred"))}),u.addEventListener("timeout",()=>{r(new Error("Upload timed out"))});const{baseUrl:_}=this.constructClientOptions(this.userToken),f=`${_}/backend/widget/v2/upload`;u.open("POST",f),u.setRequestHeader("X-Bot-Token",this.config.token),this.userToken??((w=this.config.user)==null?void 0:w.token)?u.setRequestHeader("Authorization",`Bearer ${this.userToken}`):console.error("User token not set"),u.send(l)}),this.vote=async e=>await this.client.POST("/backend/widget/v2/chat/vote",{body:e}),this.resolveSession=async(e,t)=>await this.client.POST("/backend/widget/v2/session/resolve",{body:e,signal:t}),this.createStateCheckpoint=async e=>await this.client.POST("/backend/widget/v2/checkpoint",{body:e}),this.submitCsat=async e=>await this.client.POST("/backend/widget/v2/submit-csat",{body:e}),this.config=i,this.userToken=((d=i.user)==null?void 0:d.token)||null;const{baseUrl:a,headers:c}=this.constructClientOptions((s=i.user)==null?void 0:s.token);this.client=this.createOpenAPIClient({baseUrl:a,headers:c})}}function R(h,i){console.error(`Missing case for ${h} in ${i}`)}class y{constructor(i){this.subscribers=new Set,this.get=()=>this.state,this.set=a=>{j(this.state,a)||(this.state=a,this.notifySubscribers(a))},this.setPartial=a=>{if(a==null)return;const c={...this.state,...a};this.set(c)},this.reset=()=>{this.set(this.initialState)},this.notifySubscribers=a=>{Array.from(this.subscribers).forEach(d=>{try{d(a)}catch(s){console.error(s)}})},this.subscribe=a=>(this.subscribers.add(a),()=>{this.subscribers.delete(a)}),this.state=i,this.initialState=i}}class z{constructor(){this.state=new y({isPolling:!1,isError:!1}),this.abortController=new AbortController,this.reset=()=>{var i;this.abortController.abort("Resetting poller"),(i=this.stopPolling)==null||i.call(this),this.stopPolling=null},this.stopPolling=null,this.startPolling=(i,a)=>{if(this.stopPolling)return;const c=[],d=async()=>{this.abortController=new AbortController,this.state.setPartial({isPolling:!0});try{await i(this.abortController.signal)}catch(s){if(this.abortController.signal.aborted)return;console.error("Failed to poll:",s),this.state.setPartial({isError:!0})}finally{this.state.setPartial({isPolling:!1})}this.abortController.signal.aborted?console.log("Poller aborted, not scheduling anymore"):c.push(setTimeout(d,a))};d(),this.stopPolling=()=>{c.forEach(clearTimeout),this.state.reset()}}}}function q(h){try{const i=h();return i instanceof Promise?i.then(a=>({data:a})).catch(a=>({error:a})):{data:i}}catch(i){return{error:i}}}class H{constructor({api:i,config:a,sessionCtx:c,messageCtx:d,sessionPollingIntervalSeconds:s}){this.poller=new z,this.fetchSessionAndFullHistoryAbortController=new AbortController,this.registerPolling=()=>{this.sessionCtx.sessionState.subscribe(({session:e})=>{e!=null&&e.id?this.poller.startPolling(async t=>{this.fetchSessionAndHistory({sessionId:e.id,abortSignal:t})},this.sessionPollingIntervalSeconds*1e3):this.poller.reset()}),this.sessionCtx.sessionState.subscribe(({session:e})=>{if(e!=null&&e.id&&!e.isOpened)try{this.fetchSessionAndFullHistoryAbortController=new AbortController,this.fetchSessionAndHistory({sessionId:e.id,abortSignal:this.fetchSessionAndFullHistoryAbortController.signal,fetchFullHistory:!0})}catch(t){this.fetchSessionAndFullHistoryAbortController.signal.aborted||console.error("Failed to fetch session and full history:",t)}else this.fetchSessionAndFullHistoryAbortController.abort()})},this.fetchSessionAndHistory=async({sessionId:e,abortSignal:t,fetchFullHistory:n=!1})=>{var u;this.messageCtx.state.get().messages.length===0&&this.messageCtx.state.setPartial({isInitialFetchLoading:!0});const o=this.messageCtx.state.get().messages,r=o.length>0?((u=o[o.length-1])==null?void 0:u.timestamp)??void 0:void 0,{data:l}=await this.api.pollSessionAndHistory({sessionId:e,abortSignal:t,lastMessageTimestamp:n?void 0:r});if(l!=null&&l.session&&(this.sessionCtx.sessionState.setPartial({session:l.session}),this.sessionCtx.setSessions([l.session])),l!=null&&l.history&&l.history.length>0){const _=this.messageCtx.state.get().messages,b=l.history.map(this.mapHistoryToMessage).filter(f=>f!==null).filter(f=>!_.some(v=>v.id===f.id));this.messageCtx.state.setPartial({messages:[..._,...b]})}this.messageCtx.state.get().isInitialFetchLoading&&this.messageCtx.state.setPartial({isInitialFetchLoading:!1})},this.mapHistoryToMessage=e=>{var n,o;const t={id:e.publicId,timestamp:e.sentAt||"",attachments:e.attachments||void 0};if(e.sender.kind==="user")return{...t,type:"USER",content:e.content.text||"",deliveredAt:e.sentAt||""};if(e.sender.kind==="agent")return{...t,type:"AGENT",component:"agent_message",data:{message:e.content.text||""},agent:{name:e.sender.name||"",avatar:e.sender.avatar||"",id:null,isAi:!1}};if(e.sender.kind==="ai"){const r=e.actionCalls&&e.actionCalls.length>0?e.actionCalls[e.actionCalls.length-1]:void 0;return{...t,type:"AI",component:"bot_message",agent:{id:null,name:((n=this.config.bot)==null?void 0:n.name)||"",isAi:!0,avatar:((o=this.config.bot)==null?void 0:o.avatar)||""},data:{message:e.content.text||"",action:r?{name:r.actionName,data:this.extractActionResult(r)}:void 0}}}if(e.sender.kind==="system"){const r=this.constructSystemMessage(e);return r===null?null:{...r}}return null},this.constructSystemMessage=e=>{if(!e||!e.systemMessagePayload)return null;switch(e.systemMessagePayload.type){case"state_checkpoint":return{id:e.publicId,type:"SYSTEM",subtype:"state_checkpoint",data:{payload:e.systemMessagePayload.payload},timestamp:e.sentAt||"",attachments:void 0};case"csat_requested":return{id:e.publicId,type:"SYSTEM",subtype:"csat_requested",data:{payload:void 0},timestamp:e.sentAt||"",attachments:void 0};case"csat_submitted":return{id:e.publicId,type:"SYSTEM",subtype:"csat_submitted",data:{payload:{score:e.systemMessagePayload.payload.score??void 0,feedback:e.systemMessagePayload.payload.feedback??void 0}},timestamp:e.sentAt||"",attachments:void 0};case"none":return null;default:return R(e.systemMessagePayload,this.constructSystemMessage.name),null}},this.extractActionResult=e=>{const t=e.result;if(t===null||typeof t!="object")return t;if("responseBodyText"in t&&typeof t.responseBodyText=="string"){const n=t.responseBodyText,o=q(()=>JSON.parse(n)).data;if(o)return o}return e.result},this.api=i,this.config=a,this.sessionCtx=c,this.messageCtx=d,this.sessionPollingIntervalSeconds=s,this.registerPolling()}}class Y{constructor({config:i,api:a,storageCtx:c}){var d;this.shouldCollectData=()=>{var s;return!!(!((s=this.state.get().contact)!=null&&s.token)&&this.config.collectUserData)},this.autoCreateUnverifiedUserIfNotExists=async()=>{var s,e,t,n,o,r,l,u,_,b,f,v,w,p;if(!((s=this.config.user)!=null&&s.token)){if(this.config.collectUserData&&!((t=(e=this.config.user)==null?void 0:e.data)!=null&&t.email)){if((n=this.config.extraDataCollectionFields)!=null&&n.length)return;const C=await((o=this.storageCtx)==null?void 0:o.getContactToken());C&&await this.setUnverifiedContact(C);return}if(!((l=(r=this.config.user)==null?void 0:r.data)!=null&&l.email)){const C=await((u=this.storageCtx)==null?void 0:u.getContactToken());if(C){await this.setUnverifiedContact(C);return}}await this.createUnverifiedContact({email:(b=(_=this.config.user)==null?void 0:_.data)==null?void 0:b.email,non_verified_name:(v=(f=this.config.user)==null?void 0:f.data)==null?void 0:v.name,non_verified_custom_data:(p=(w=this.config.user)==null?void 0:w.data)==null?void 0:p.customData})}},this.createUnverifiedContact=async(s,e)=>{this.state.setPartial({extraCollectedData:e});try{this.state.setPartial({isCreatingUnverifiedContact:!0,isErrorCreatingUnverifiedContact:!1});const{data:t}=await this.api.createUnverifiedContact(s);t!=null&&t.token?await this.setUnverifiedContact(t.token):this.state.setPartial({isErrorCreatingUnverifiedContact:!0})}finally{this.state.setPartial({isCreatingUnverifiedContact:!1})}},this.setUnverifiedContact=async s=>{var n,o,r,l;const e=await((n=this.storageCtx)==null?void 0:n.getExternalContactId()),t=((o=this.config.user)==null?void 0:o.externalId)||e||O.v4();this.api.setAuthToken(s),await((r=this.storageCtx)==null?void 0:r.setContactToken(s)),await((l=this.storageCtx)==null?void 0:l.setExternalContactId(t)),this.state.setPartial({contact:{token:s,externalId:t}})},this.config=i,this.storageCtx=c,this.api=a,this.state=new y({contact:(d=i.user)!=null&&d.token?{token:i.user.token,externalId:i.user.externalId}:null,extraCollectedData:void 0,isCreatingUnverifiedContact:!1,isErrorCreatingUnverifiedContact:!1}),this.autoCreateUnverifiedUserIfNotExists()}}function x(){return O.v4()}class ${constructor({config:i,api:a,sessionCtx:c,messageCtx:d}){this.submitCsat=async s=>{var r;const e=(r=this.sessionCtx.sessionState.get().session)==null?void 0:r.id;if(!e)return{data:null,error:"No session id found"};const t=x();this.messageCtx.state.setPartial({messages:[...this.messageCtx.state.get().messages,{id:t,type:"SYSTEM",subtype:"csat_submitted",timestamp:new Date().toISOString(),data:{payload:{score:s.score,feedback:s.feedback}}}]});const{data:n,error:o}=await this.api.submitCsat({...s,system_message_uuid:t,session_id:e});return{data:n,error:o}},this.config=i,this.api=a,this.sessionCtx=c,this.messageCtx=d}}class W{constructor({config:i,api:a,contactCtx:c,sessionsPollingIntervalSeconds:d}){this.sessionsRefresher=new z,this.sessionState=new y({session:null,isCreatingSession:!1,isResolvingSession:!1}),this.sessionsState=new y({data:[],cursor:void 0,isLastPage:!1,didStartInitialFetch:!1,isInitialFetchLoading:!0}),this.reset=async()=>{this.sessionState.reset()},this.registerSessionsRefresherWrapper=()=>{var s;(s=this.contactCtx.state.get().contact)!=null&&s.token&&!this.sessionsState.get().didStartInitialFetch?this.registerSessionsRefresher():this.contactCtx.state.subscribe(({contact:e})=>{e!=null&&e.token&&!this.sessionsState.get().didStartInitialFetch&&this.registerSessionsRefresher()})},this.registerSessionsRefresher=()=>{this.sessionsRefresher.startPolling(async()=>{this.sessionsState.get().didStartInitialFetch===!1&&this.sessionsState.setPartial({didStartInitialFetch:!0}),await this.refreshSessions(),this.sessionsState.get().isInitialFetchLoading===!0&&this.sessionsState.setPartial({isInitialFetchLoading:!1})},this.sessionsPollingIntervalSeconds*1e3)},this.createSession=async()=>{var o;this.sessionState.setPartial({session:null,isCreatingSession:!0});const s=(o=this.contactCtx.state.get().contact)==null?void 0:o.externalId,e={...this.config.sessionCustomData,...s?{external_id:s}:{}},{data:t,error:n}=await this.api.createSession({customData:Object.keys(e).length>0?e:void 0});return t?(this.sessionState.setPartial({session:t,isCreatingSession:!1}),t):(this.sessionState.setPartial({isCreatingSession:!1}),console.error("Failed to create session:",n),null)},this.loadMoreSessions=async()=>{if(this.sessionsState.get().isLastPage)return;const{data:s}=await this.getSessions({cursor:this.sessionsState.get().cursor});if(s){const t=[...this.sessionsState.get().data,...s.items].filter((n,o,r)=>o===r.findIndex(l=>n.id===l.id));this.sessionsState.setPartial({data:t,cursor:s.next||void 0,isLastPage:s.next===null})}},this.getSessions=async({cursor:s})=>{var t,n;if(!((t=this.contactCtx.state.get().contact)!=null&&t.token))return{data:null};const e=(n=this.contactCtx.state.get().contact)==null?void 0:n.externalId;return await this.api.getSessions({cursor:s,filters:e?{external_id:e}:{}})},this.setSessions=s=>{const e=[...s,...this.sessionsState.get().data].filter((t,n,o)=>n===o.findIndex(r=>t.id===r.id));this.sessionsState.setPartial({data:e})},this.refreshSessions=async()=>{const{data:s}=await this.getSessions({cursor:void 0});s&&this.setSessions(s.items)},this.resolveSession=async()=>{const s=this.sessionState.get().session;if(!s||!s.isOpened)return{success:!1,error:"Session is not opened"};this.sessionState.setPartial({isResolvingSession:!0});const{data:e,error:t}=await this.api.resolveSession({session_id:s.id});return e?(this.sessionState.setPartial({session:e,isResolvingSession:!1}),{success:!0,data:e}):(this.sessionState.setPartial({isResolvingSession:!1}),{success:!1,error:t})},this.createStateCheckpoint=async s=>{var o;const e=(o=this.sessionState.get().session)==null?void 0:o.id;if(!e)return;const{data:t,error:n}=await this.api.createStateCheckpoint({session_id:e,payload:s});return t!=null&&t.success?{success:!0}:{success:!1}},this.config=i,this.api=a,this.contactCtx=c,this.sessionsPollingIntervalSeconds=d,this.registerSessionsRefresherWrapper()}}class G{constructor({config:i,api:a,sessionCtx:c,contactCtx:d}){this.state=new y({messages:[],isSendingMessage:!1,lastAIResMightSolveUserIssue:!1,isInitialFetchLoading:!1}),this.sendMessageAbortController=new AbortController,this.reset=()=>{this.sendMessageAbortController.abort("Resetting chat"),this.state.reset()},this.sendMessage=async s=>{var e,t,n,o,r,l,u,_,b,f;try{if(!s.content.trim()&&(!s.attachments||s.attachments.length===0)){console.warn("Cannot send an empty message of no content or attachments");return}const v=this.state.get().isSendingMessage,w=((e=this.sessionCtx.sessionState.get().session)==null?void 0:e.assignee.kind)==="ai",p=this.state.get().messages,C=p.length>0?p[p.length-1]:void 0;if(w&&v||w&&(C==null?void 0:C.type)==="USER"){console.warn("Cannot send messages while awaiting AI response");return}this.sendMessageAbortController=new AbortController,this.state.setPartial({lastAIResMightSolveUserIssue:!1}),this.state.setPartial({isSendingMessage:!0});const A=this.state.get().messages,T=!((t=this.sessionCtx.sessionState.get().session)!=null&&t.id)&&A.length===0&&((n=this.config.advancedInitialMessages)==null?void 0:n.some(g=>g.persistent)),E=T?(this.config.advancedInitialMessages||[]).filter(g=>g.persistent).map(g=>({id:x(),component:"bot_message",type:"AI",timestamp:new Date().toISOString(),data:{message:g.message}})):[],I=this.toUserMessage(s.content.trim(),s.attachments||void 0);if(this.state.setPartial({messages:[...E,...A,I]}),!((o=this.sessionCtx.sessionState.get().session)!=null&&o.id)){if(!await this.sessionCtx.createSession()){console.error("Failed to create session");return}this.sessionCtx.refreshSessions()}const M=(r=this.sessionCtx.sessionState.get().session)==null?void 0:r.id;if(!M)return;const{data:m}=await this.api.sendMessage({uuid:I.id,bot_token:this.config.token,headers:this.config.headers,query_params:this.config.queryParams,body_properties:this.config.bodyProperties,session_id:M,content:I.content,attachments:s.attachments,clientContext:this.config.context,custom_data:{...this.config.messageCustomData||{},...s.customData||{}},language:this.config.language,exit_mode_prompt:s.exitModePrompt,initial_messages:T?E.map(g=>({uuid:g.id,content:g.data.message})):void 0},this.sendMessageAbortController.signal);if(m!=null&&m.success){const g=this.toBotMessage(m);if(g){const k=this.state.get().messages;if(!!k.some(L=>L.id===g.id)){this.state.setPartial({lastAIResMightSolveUserIssue:((l=m.autopilotResponse)==null?void 0:l.mightSolveUserIssue)||((u=m.uiResponse)==null?void 0:u.mightSolveUserIssue)});return}this.state.setPartial({messages:[...k,g],lastAIResMightSolveUserIssue:((_=m.autopilotResponse)==null?void 0:_.mightSolveUserIssue)||((b=m.uiResponse)==null?void 0:b.mightSolveUserIssue)})}m.session&&this.sessionCtx.sessionState.setPartial({session:m.session})}else{const g=this.toBotErrorMessage(((f=m==null?void 0:m.error)==null?void 0:f.message)||"Unknown error occurred"),k=this.state.get().messages;this.state.setPartial({messages:[...k,g]})}}catch(v){this.sendMessageAbortController.signal.aborted||console.error("Failed to send message:",v)}finally{this.state.setPartial({isSendingMessage:!1})}},this.toUserMessage=(s,e)=>{const t=(()=>{const n=this.contactCtx.state.get().extraCollectedData;return this.state.get().messages.length===0&&n&&Object.keys(n).length>0?`${Object.entries(n).filter(([r,l])=>!!l).map(([r,l])=>`${r}: ${l}`).join(` 
 `)} 
 
-${s}`:s})();return{id:x(),type:"USER",content:t,deliveredAt:new Date().toISOString(),attachments:e,timestamp:new Date().toISOString()}},this.toBotMessage=s=>{var e;return s.success&&s.autopilotResponse?{type:"AI",id:s.autopilotResponse.id||x(),timestamp:new Date().toISOString(),component:"bot_message",agent:this.config.bot?{name:this.config.bot.name||"",isAi:!0,avatar:this.config.bot.avatar||"",id:null}:void 0,data:{message:s.autopilotResponse.value.content,action:(e=s.uiResponse)!=null&&e.value.name?{name:s.uiResponse.value.name,data:s.uiResponse.value.request_response}:void 0}}:null},this.toBotErrorMessage=s=>({type:"AI",id:x(),timestamp:new Date().toISOString(),component:"TEXT",data:{message:s,variant:"error",action:void 0}}),this.config=i,this.api=a,this.sessionCtx=c,this.contactCtx=d}}class G{constructor({config:i,contactCtx:a,sessionCtx:c,resetChat:d}){var s;this.registerRoutingListener=()=>{this.contactCtx.state.subscribe(({contact:e})=>{var t;e!=null&&e.token&&this.state.get().screen==="welcome"&&this.state.setPartial({screen:(t=this.config.router)!=null&&t.chatScreenOnly?"chat":"sessions"})}),this.sessionCtx.sessionsState.subscribe(({isInitialFetchLoading:e,data:t})=>{var n,o,r,l;if((n=this.config.router)!=null&&n.chatScreenOnly&&!((o=this.sessionCtx.sessionState.get().session)!=null&&o.id)){const u=(r=t.find(_=>_.isOpened))==null?void 0:r.id;return u?this.toChatScreen(u):void 0}t.length||((l=this.config.router)==null?void 0:l.goToChatIfNoSessions)!==!1&&!e&&this.state.get().screen!=="chat"&&this.toChatScreen()})},this.toSessionsScreen=()=>{this.resetChat(),this.state.setPartial({screen:"sessions"})},this.toChatScreen=e=>{if(this.resetChat(),e){const t=this.sessionCtx.sessionsState.get().data.find(n=>n.id===e);if(!t)return;this.sessionCtx.sessionState.setPartial({session:t})}this.state.setPartial({screen:"chat"})},this.config=i,this.contactCtx=a,this.sessionCtx=c,this.resetChat=d,this.state=new y({screen:this.contactCtx.shouldCollectData()?"welcome":(s=this.config.router)!=null&&s.chatScreenOnly?"chat":"sessions"}),this.registerRoutingListener()}}class V{constructor({storage:i,config:a}){this.KEYS={contactToken:c=>`opencx-widget:org-token-${c}:contact-token`,externalContactId:c=>`opencx-widget:org-token-${c}:external-contact-id`},this.setContactToken=async c=>{await this.storage.set(this.KEYS.contactToken(this.config.token),c)},this.getContactToken=async()=>this.storage.get(this.KEYS.contactToken(this.config.token)),this.setExternalContactId=async c=>{await this.storage.set(this.KEYS.externalContactId(this.config.token),c)},this.getExternalContactId=async()=>this.storage.get(this.KEYS.externalContactId(this.config.token)),this.storage=i,this.config=a}}const v=class v{constructor({config:i,storage:a,modes:c,org:d}){if(this.modes=[],this.resetChat=()=>{this.sessionCtx.reset(),this.messageCtx.reset()},!v.pollingIntervalsSeconds)throw Error("Widget polling values are not defined, did you call WidgetCtx.initialize()");this.config=i,this.org=d,this.api=new U({config:i}),this.storageCtx=a?new V({storage:a,config:i}):void 0,this.modes=c,this.contactCtx=new Y({api:this.api,config:this.config,storageCtx:this.storageCtx}),this.sessionCtx=new K({config:this.config,api:this.api,contactCtx:this.contactCtx,sessionsPollingIntervalSeconds:v.pollingIntervalsSeconds.sessions}),this.messageCtx=new W({config:this.config,api:this.api,sessionCtx:this.sessionCtx,contactCtx:this.contactCtx}),this.csatCtx=new $({config:this.config,api:this.api,sessionCtx:this.sessionCtx,messageCtx:this.messageCtx}),this.activeSessionPollingCtx=new j({api:this.api,config:this.config,sessionCtx:this.sessionCtx,messageCtx:this.messageCtx,sessionPollingIntervalSeconds:v.pollingIntervalsSeconds.session}),this.routerCtx=new G({config:this.config,contactCtx:this.contactCtx,sessionCtx:this.sessionCtx,resetChat:this.resetChat})}};v.pollingIntervalsSeconds=null,v.initialize=async({config:i,storage:a})=>{var d,s,e;const c=await new U({config:i}).getExternalWidgetConfig();if(!c.data)throw new Error("Failed to fetch widget config");return v.pollingIntervalsSeconds={session:((d=c.data)==null?void 0:d.sessionPollingIntervalSeconds)||10,sessions:((s=c.data)==null?void 0:s.sessionsPollingIntervalSeconds)||60},new v({config:i,storage:a,modes:((e=c.data)==null?void 0:e.modes)||[],org:{id:c.data.org.id,name:c.data.org.name}})};let P=v;const X={write_a_message_placeholder:"اكتب رسالة...",your_issue_has_been_resolved:"تم حل مشكلتك!",new_conversation:"محادثة جديدة",welcome_screen_title:"مرحبًا بك في دردشة الدعم الخاصة بنا",welcome_screen_description:"نحن هنا للمساعدة! ابدأ محادثة وسنرد عليك في أقرب وقت ممكن.",your_name_placeholder:"اسمك",your_email_placeholder:"عنوان بريدك الإلكتروني",start_chat_button:"تحدث إلى الدعم",start_chat_button_loading:"جاري الاتصال...",i_need_more_help:"أحتاج المزيد من المساعدة",this_was_helpful:"كان هذا مفيدًا",optional:"اختياري",no_conversations_yet:"لا يوجد محادثات",back_to_conversations:"العودة إلى المحادثات",closed_conversations:"المحادثات المغلقة"},J={write_a_message_placeholder:"Nachricht schreiben...",your_issue_has_been_resolved:"Ihr Problem wurde gelöst!",new_conversation:"Neue Konversation",welcome_screen_title:"Willkommen in unserem Support-Chat",welcome_screen_description:"Wir sind hier, um zu helfen! Beginnen Sie ein Gesprách und wir werden so schnell wie mogelijk antworten.",your_name_placeholder:"Ihr Name",your_email_placeholder:"Ihre E-Mail-Adresse",start_chat_button:"Mit dem Support sprechen",start_chat_button_loading:"Verbindung wird hergestellt...",i_need_more_help:"Ich brauche weitere Hilfe",this_was_helpful:"Dies war hilfreich",optional:"Optional",no_conversations_yet:"noch keine Gespräche",back_to_conversations:"Zurück zur Konversationen",closed_conversations:"Geschlossene Konversationen"},Z={write_a_message_placeholder:"Write a message...",your_issue_has_been_resolved:"Your issue has been resolved!",new_conversation:"New conversation",welcome_screen_title:"Welcome to our support chat",welcome_screen_description:"We're here to help! Start a conversation and we'll get back to you as soon as possible.",your_name_placeholder:"Your name",your_email_placeholder:"Your email address",start_chat_button:"Talk to support",start_chat_button_loading:"Connecting...",i_need_more_help:"I need more help",this_was_helpful:"This was helpful",optional:"Optional",no_conversations_yet:"No conversations yet",back_to_conversations:"Back to conversations",closed_conversations:"Closed conversations"},Q={write_a_message_placeholder:"Écrivez un message...",your_issue_has_been_resolved:"Votre problème a été résolu !",new_conversation:"Nouvelle conversation",welcome_screen_title:"Bienvenue dans notre chat de support",welcome_screen_description:"Nous sommes là pour vous aider ! Commencez une conversation et nous vous répondrons dès que possible.",your_name_placeholder:"Votre nom",your_email_placeholder:"Votre adresse e-mail",start_chat_button:"Parler au support",start_chat_button_loading:"Connexion...",i_need_more_help:"Je besoin d'aide plus",this_was_helpful:"C'était utile",optional:"Optionnel",no_conversations_yet:"Aucune conversation pour le moment",back_to_conversations:"Retour aux conversations",closed_conversations:"Conversations fermées"},ee={write_a_message_placeholder:"Schrijf een bericht...",your_issue_has_been_resolved:"Uw probleem is opgelost!",new_conversation:"Nieuw gesprek",welcome_screen_title:"Welkom bij onze supportchat",welcome_screen_description:"We zijn hier om te helpen! Begin een gesprek en we nemen zo snel mogelijk contact met u op.",your_name_placeholder:"Uw naam",your_email_placeholder:"Uw e-mailadres",start_chat_button:"Praat met ondersteuning",start_chat_button_loading:"Verbinding maken...",i_need_more_help:"Ik heb nog meer hulp nodig",this_was_helpful:"Mijn vraag is opgelost",optional:"Optioneel",no_conversations_yet:"Nog geen gesprekken",back_to_conversations:"Terug naar gesprekken",closed_conversations:"Afgesloten gesprekken"},te={write_a_message_placeholder:"Escreva uma mensagem...",your_issue_has_been_resolved:"Seu problema foi resolvido!",new_conversation:"Nova conversa",welcome_screen_title:"Bem-vindo ao nosso chat de suporte",welcome_screen_description:"Estamos aqui para ajudar! Inicie uma conversa e responderemos o mais rápido possível.",your_name_placeholder:"Seu nome",your_email_placeholder:"Seu endereço de email",start_chat_button:"Falar com o suporte",start_chat_button_loading:"Conectando...",i_need_more_help:"preciso de mais ajuda",this_was_helpful:"Isso foi útil",optional:"Opcional",no_conversations_yet:"Nenhuma conversa ainda",back_to_conversations:"Voltar para conversas",closed_conversations:"Conversas fechadas"},se={write_a_message_placeholder:"Escribe un mensaje...",your_issue_has_been_resolved:"¡Tu problema fue resuelto!",new_conversation:"Nueva conversación",welcome_screen_title:"Bienvenido a nuestro chat de soporte",welcome_screen_description:"¡Estamos aquí para ayudarte! Inicia una conversación y responderemos lo antes posible.",your_name_placeholder:"Tu nombre",your_email_placeholder:"Tu correo electrónico",start_chat_button:"Hablar con soporte",start_chat_button_loading:"Conectando...",i_need_more_help:"Necesito más ayuda",this_was_helpful:"Esto fue útil",optional:"Opcional",no_conversations_yet:"Sin conversaciones aún",back_to_conversations:"Volver a conversaciones",closed_conversations:"Conversaciones cerradas"},ie={write_a_message_placeholder:"Bir mesaj yazın...",your_issue_has_been_resolved:"Sorununuz çözüldü!",new_conversation:"Yeni konuşma",welcome_screen_title:"Destek sohbetimize hoş geldiniz",welcome_screen_description:"Yardım etmek için buradayız! Bir konuşma başlatın, en kısa sürede size geri döneceğiz.",your_name_placeholder:"Adınız",your_email_placeholder:"E-posta adresiniz",start_chat_button:"Destekle konuş",start_chat_button_loading:"Bağlanıyor...",i_need_more_help:"Daha fazla yardıma ihtiyacım var",this_was_helpful:"Bu yardımcı oldu",optional:"İsteğe bağlı",no_conversations_yet:"Henüz konuşma yok",back_to_conversations:"Konuşmalara geri dön",closed_conversations:"Kapatılan konuşmalar"},L={en:Z,ar:X,nl:ee,fr:Q,de:J,pt:te,es:se,tr:ie},ne=Object.keys(L);function ae(h){return ne.includes(h)}function oe(h,i,a){var c;return((c=a==null?void 0:a[i])==null?void 0:c[h])||L[i][h]||""}exports.PrimitiveState=y;exports.WidgetCtx=P;exports.getTranslation=oe;exports.isExhaustive=R;exports.isSupportedLanguage=ae;
+${s}`:s})();return{id:x(),type:"USER",content:t,deliveredAt:new Date().toISOString(),attachments:e,timestamp:new Date().toISOString()}},this.toBotMessage=s=>{var e;return s.success&&s.autopilotResponse?{type:"AI",id:s.autopilotResponse.id||x(),timestamp:new Date().toISOString(),component:"bot_message",agent:this.config.bot?{name:this.config.bot.name||"",isAi:!0,avatar:this.config.bot.avatar||"",id:null}:void 0,data:{message:s.autopilotResponse.value.content,action:(e=s.uiResponse)!=null&&e.value.name?{name:s.uiResponse.value.name,data:s.uiResponse.value.request_response}:void 0}}:null},this.toBotErrorMessage=s=>({type:"AI",id:x(),timestamp:new Date().toISOString(),component:"TEXT",data:{message:s,variant:"error",action:void 0}}),this.config=i,this.api=a,this.sessionCtx=c,this.contactCtx=d}}class K{constructor({config:i,contactCtx:a,sessionCtx:c,resetChat:d}){var s;this.registerRoutingListener=()=>{this.contactCtx.state.subscribe(({contact:e})=>{var t;e!=null&&e.token&&this.state.get().screen==="welcome"&&this.state.setPartial({screen:(t=this.config.router)!=null&&t.chatScreenOnly?"chat":"sessions"})}),this.sessionCtx.sessionsState.subscribe(({isInitialFetchLoading:e,data:t})=>{var n,o,r,l;if((n=this.config.router)!=null&&n.chatScreenOnly&&!((o=this.sessionCtx.sessionState.get().session)!=null&&o.id)){const u=(r=t.find(_=>_.isOpened))==null?void 0:r.id;return u?this.toChatScreen(u):void 0}t.length||((l=this.config.router)==null?void 0:l.goToChatIfNoSessions)!==!1&&!e&&this.state.get().screen!=="chat"&&this.toChatScreen()})},this.toSessionsScreen=()=>{this.resetChat(),this.state.setPartial({screen:"sessions"})},this.toChatScreen=e=>{if(this.resetChat(),e){const t=this.sessionCtx.sessionsState.get().data.find(n=>n.id===e);if(!t)return;this.sessionCtx.sessionState.setPartial({session:t})}this.state.setPartial({screen:"chat"})},this.config=i,this.contactCtx=a,this.sessionCtx=c,this.resetChat=d,this.state=new y({screen:this.contactCtx.shouldCollectData()?"welcome":(s=this.config.router)!=null&&s.chatScreenOnly?"chat":"sessions"}),this.registerRoutingListener()}}class V{constructor({storage:i,config:a}){this.KEYS={contactToken:c=>`opencx-widget:org-token-${c}:contact-token`,externalContactId:c=>`opencx-widget:org-token-${c}:external-contact-id`},this.setContactToken=async c=>{await this.storage.set(this.KEYS.contactToken(this.config.token),c)},this.getContactToken=async()=>this.storage.get(this.KEYS.contactToken(this.config.token)),this.setExternalContactId=async c=>{await this.storage.set(this.KEYS.externalContactId(this.config.token),c)},this.getExternalContactId=async()=>this.storage.get(this.KEYS.externalContactId(this.config.token)),this.storage=i,this.config=a}}const S=class S{constructor({config:i,storage:a,modes:c,org:d}){if(this.modes=[],this.resetChat=()=>{this.sessionCtx.reset(),this.messageCtx.reset()},!S.pollingIntervalsSeconds)throw Error("Widget polling values are not defined, did you call WidgetCtx.initialize()");this.config=i,this.org=d,this.api=new U({config:i}),this.storageCtx=a?new V({storage:a,config:i}):void 0,this.modes=c,this.contactCtx=new Y({api:this.api,config:this.config,storageCtx:this.storageCtx}),this.sessionCtx=new W({config:this.config,api:this.api,contactCtx:this.contactCtx,sessionsPollingIntervalSeconds:S.pollingIntervalsSeconds.sessions}),this.messageCtx=new G({config:this.config,api:this.api,sessionCtx:this.sessionCtx,contactCtx:this.contactCtx}),this.csatCtx=new $({config:this.config,api:this.api,sessionCtx:this.sessionCtx,messageCtx:this.messageCtx}),this.activeSessionPollingCtx=new H({api:this.api,config:this.config,sessionCtx:this.sessionCtx,messageCtx:this.messageCtx,sessionPollingIntervalSeconds:S.pollingIntervalsSeconds.session}),this.routerCtx=new K({config:this.config,contactCtx:this.contactCtx,sessionCtx:this.sessionCtx,resetChat:this.resetChat})}};S.pollingIntervalsSeconds=null,S.initialize=async({config:i,storage:a})=>{var d,s,e;const c=await new U({config:i}).getExternalWidgetConfig();if(!c.data)throw new Error("Failed to fetch widget config");return S.pollingIntervalsSeconds={session:((d=c.data)==null?void 0:d.sessionPollingIntervalSeconds)||10,sessions:((s=c.data)==null?void 0:s.sessionsPollingIntervalSeconds)||60},new S({config:i,storage:a,modes:((e=c.data)==null?void 0:e.modes)||[],org:{id:c.data.org.id,name:c.data.org.name}})};let P=S;const J={write_a_message_placeholder:"اكتب رسالة...",your_issue_has_been_resolved:"تم حل مشكلتك!",new_conversation:"محادثة جديدة",welcome_screen_title:"مرحبًا بك في دردشة الدعم الخاصة بنا",welcome_screen_description:"نحن هنا للمساعدة! ابدأ محادثة وسنرد عليك في أقرب وقت ممكن.",your_name_placeholder:"اسمك",your_email_placeholder:"عنوان بريدك الإلكتروني",start_chat_button:"تحدث إلى الدعم",start_chat_button_loading:"جاري الاتصال...",i_need_more_help:"أحتاج المزيد من المساعدة",this_was_helpful:"كان هذا مفيدًا",optional:"اختياري",no_conversations_yet:"لا يوجد محادثات",back_to_conversations:"العودة إلى المحادثات",closed_conversations:"المحادثات المغلقة"},X={write_a_message_placeholder:"Nachricht schreiben...",your_issue_has_been_resolved:"Ihr Problem wurde gelöst!",new_conversation:"Neue Konversation",welcome_screen_title:"Willkommen in unserem Support-Chat",welcome_screen_description:"Wir sind hier, um zu helfen! Beginnen Sie ein Gesprách und wir werden so schnell wie mogelijk antworten.",your_name_placeholder:"Ihr Name",your_email_placeholder:"Ihre E-Mail-Adresse",start_chat_button:"Mit dem Support sprechen",start_chat_button_loading:"Verbindung wird hergestellt...",i_need_more_help:"Ich brauche weitere Hilfe",this_was_helpful:"Dies war hilfreich",optional:"Optional",no_conversations_yet:"noch keine Gespräche",back_to_conversations:"Zurück zur Konversationen",closed_conversations:"Geschlossene Konversationen"},Z={write_a_message_placeholder:"Write a message...",your_issue_has_been_resolved:"Your issue has been resolved!",new_conversation:"New conversation",welcome_screen_title:"Welcome to our support chat",welcome_screen_description:"We're here to help! Start a conversation and we'll get back to you as soon as possible.",your_name_placeholder:"Your name",your_email_placeholder:"Your email address",start_chat_button:"Talk to support",start_chat_button_loading:"Connecting...",i_need_more_help:"I need more help",this_was_helpful:"This was helpful",optional:"Optional",no_conversations_yet:"No conversations yet",back_to_conversations:"Back to conversations",closed_conversations:"Closed conversations"},Q={write_a_message_placeholder:"Escribe un mensaje...",your_issue_has_been_resolved:"¡Tu problema fue resuelto!",new_conversation:"Nueva conversación",welcome_screen_title:"Bienvenido a nuestro chat de soporte",welcome_screen_description:"¡Estamos aquí para ayudarte! Inicia una conversación y responderemos lo antes posible.",your_name_placeholder:"Tu nombre",your_email_placeholder:"Tu correo electrónico",start_chat_button:"Hablar con soporte",start_chat_button_loading:"Conectando...",i_need_more_help:"Necesito más ayuda",this_was_helpful:"Esto fue útil",optional:"Opcional",no_conversations_yet:"Sin conversaciones aún",back_to_conversations:"Volver a conversaciones",closed_conversations:"Conversaciones cerradas"},ee={write_a_message_placeholder:"Écrivez un message...",your_issue_has_been_resolved:"Votre problème a été résolu !",new_conversation:"Nouvelle conversation",welcome_screen_title:"Bienvenue dans notre chat de support",welcome_screen_description:"Nous sommes là pour vous aider ! Commencez une conversation et nous vous répondrons dès que possible.",your_name_placeholder:"Votre nom",your_email_placeholder:"Votre adresse e-mail",start_chat_button:"Parler au support",start_chat_button_loading:"Connexion...",i_need_more_help:"Je besoin d'aide plus",this_was_helpful:"C'était utile",optional:"Optionnel",no_conversations_yet:"Aucune conversation pour le moment",back_to_conversations:"Retour aux conversations",closed_conversations:"Conversations fermées"},te={write_a_message_placeholder:"Schrijf een bericht...",your_issue_has_been_resolved:"Uw probleem is opgelost!",new_conversation:"Nieuw gesprek",welcome_screen_title:"Welkom bij onze supportchat",welcome_screen_description:"We zijn hier om te helpen! Begin een gesprek en we nemen zo snel mogelijk contact met u op.",your_name_placeholder:"Uw naam",your_email_placeholder:"Uw e-mailadres",start_chat_button:"Praat met ondersteuning",start_chat_button_loading:"Verbinding maken...",i_need_more_help:"Ik heb nog meer hulp nodig",this_was_helpful:"Mijn vraag is opgelost",optional:"Optioneel",no_conversations_yet:"Nog geen gesprekken",back_to_conversations:"Terug naar gesprekken",closed_conversations:"Afgesloten gesprekken"},se={write_a_message_placeholder:"Napisz wiadomość...",your_issue_has_been_resolved:"Twój problem został rozwiązany!",new_conversation:"Nowa rozmowa",welcome_screen_title:"Witamy w naszym czacie wsparcia",welcome_screen_description:"Jesteśmy tutaj, aby pomóc! Rozpocznij rozmowę, a odpowiemy jak najszybciej.",your_name_placeholder:"Twoje imię",your_email_placeholder:"Twój adres email",start_chat_button:"Porozmawiaj ze wsparciem",start_chat_button_loading:"Łączenie...",i_need_more_help:"Potrzebuję więcej pomocy",this_was_helpful:"To było pomocne",optional:"Opcjonalne",no_conversations_yet:"Jeszcze brak rozmów",back_to_conversations:"Powrót do rozmów",closed_conversations:"Zamknięte rozmowy"},ie={write_a_message_placeholder:"Escreva uma mensagem...",your_issue_has_been_resolved:"Seu problema foi resolvido!",new_conversation:"Nova conversa",welcome_screen_title:"Bem-vindo ao nosso chat de suporte",welcome_screen_description:"Estamos aqui para ajudar! Inicie uma conversa e responderemos o mais rápido possível.",your_name_placeholder:"Seu nome",your_email_placeholder:"Seu endereço de email",start_chat_button:"Falar com o suporte",start_chat_button_loading:"Conectando...",i_need_more_help:"preciso de mais ajuda",this_was_helpful:"Isso foi útil",optional:"Opcional",no_conversations_yet:"Nenhuma conversa ainda",back_to_conversations:"Voltar para conversas",closed_conversations:"Conversas fechadas"},ne={write_a_message_placeholder:"Bir mesaj yazın...",your_issue_has_been_resolved:"Sorununuz çözüldü!",new_conversation:"Yeni konuşma",welcome_screen_title:"Destek sohbetimize hoş geldiniz",welcome_screen_description:"Yardım etmek için buradayız! Bir konuşma başlatın, en kısa sürede size geri döneceğiz.",your_name_placeholder:"Adınız",your_email_placeholder:"E-posta adresiniz",start_chat_button:"Destekle konuş",start_chat_button_loading:"Bağlanıyor...",i_need_more_help:"Daha fazla yardıma ihtiyacım var",this_was_helpful:"Bu yardımcı oldu",optional:"İsteğe bağlı",no_conversations_yet:"Henüz konuşma yok",back_to_conversations:"Konuşmalara geri dön",closed_conversations:"Kapatılan konuşmalar"},F={en:Z,ar:J,nl:te,fr:ee,de:X,pt:ie,es:Q,tr:ne,pl:se},ae=Object.keys(F);function oe(h){return ae.includes(h)}function re(h,i,a){var c;return((c=a==null?void 0:a[i])==null?void 0:c[h])||F[i][h]||""}exports.PrimitiveState=y;exports.WidgetCtx=P;exports.getTranslation=re;exports.isExhaustive=R;exports.isSupportedLanguage=oe;
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