@opencx/mcp 1.7.0 → 1.8.0

package/dist/api-client.spec.d.ts

@@ -0,0 +1,2 @@
+export {};
+//# sourceMappingURL=api-client.spec.d.ts.map

package/dist/api-client.spec.d.ts.map

@@ -0,0 +1 @@
+{"version":3,"file":"api-client.spec.d.ts","sourceRoot":"","sources":["../src/api-client.spec.ts"],"names":[],"mappings":""}

package/dist/api-client.spec.js

@@ -0,0 +1,139 @@
+import { describe, it, expect, vi, beforeEach, afterEach } from 'vitest';
+import { ApiError, safePath, OpenCXClient } from './api-client.js';
+describe('ApiError', () => {
+    it('stores status, statusText, and body', () => {
+        const err = new ApiError(404, 'Not Found', '{"error":"missing"}');
+        expect(err.status).toBe(404);
+        expect(err.statusText).toBe('Not Found');
+        expect(err.body).toBe('{"error":"missing"}');
+        expect(err.name).toBe('ApiError');
+        expect(err.message).toContain('404');
+    });
+});
+describe('safePath', () => {
+    it('allows a normal id', () => {
+        expect(safePath('abc-123')).toBe('abc-123');
+    });
+    it('allows a uuid', () => {
+        const uuid = '550e8400-e29b-41d4-a716-446655440000';
+        expect(safePath(uuid)).toBe(uuid);
+    });
+    it('rejects empty string', () => {
+        expect(() => safePath('')).toThrow('Invalid path parameter');
+    });
+    it('rejects forward slashes', () => {
+        expect(() => safePath('../../etc/passwd')).toThrow('Invalid path parameter');
+    });
+    it('rejects backslashes', () => {
+        expect(() => safePath('foo\\bar')).toThrow('Invalid path parameter');
+    });
+    it('rejects bare ..', () => {
+        expect(() => safePath('..')).toThrow('Invalid path parameter');
+    });
+    it('rejects encoded slashes', () => {
+        expect(() => safePath('..%2F..%2Fetc')).toThrow('Invalid path parameter');
+    });
+});
+describe('OpenCXClient', () => {
+    let fetchSpy;
+    beforeEach(() => {
+        fetchSpy = vi.fn();
+        vi.stubGlobal('fetch', fetchSpy);
+    });
+    afterEach(() => {
+        vi.restoreAllMocks();
+    });
+    function mockResponse(body, status = 200) {
+        fetchSpy.mockResolvedValueOnce({
+            ok: status >= 200 && status < 300,
+            status,
+            statusText: status === 200 ? 'OK' : 'Bad Request',
+            text: () => Promise.resolve(JSON.stringify(body)),
+        });
+    }
+    it('strips trailing slash from baseUrl', () => {
+        const client = new OpenCXClient('key-123', 'https://api.example.com/');
+        mockResponse({ ok: true });
+        void client.get('/test');
+        expect(fetchSpy).toHaveBeenCalledWith('https://api.example.com/test', expect.objectContaining({ method: 'GET' }));
+    });
+    it('sets Authorization header with Bearer token', () => {
+        const client = new OpenCXClient('my-api-key', 'https://api.example.com');
+        mockResponse({ ok: true });
+        void client.get('/test');
+        expect(fetchSpy).toHaveBeenCalledWith(expect.anything(), expect.objectContaining({
+            headers: expect.objectContaining({
+                Authorization: 'Bearer my-api-key',
+                'Content-Type': 'application/json',
+            }),
+        }));
+    });
+    it('GET appends query params', async () => {
+        const client = new OpenCXClient('key', 'https://api.example.com');
+        mockResponse({ items: [] });
+        await client.get('/contacts/', { cursor: 'abc', empty: undefined });
+        const url = fetchSpy.mock.calls[0][0];
+        expect(url).toBe('https://api.example.com/contacts/?cursor=abc');
+    });
+    it('POST sends JSON body', async () => {
+        const client = new OpenCXClient('key', 'https://api.example.com');
+        mockResponse({ id: '1' });
+        await client.post('/contacts/', { name: 'Alice' });
+        const opts = fetchSpy.mock.calls[0][1];
+        expect(opts.method).toBe('POST');
+        expect(opts.body).toBe(JSON.stringify({ name: 'Alice' }));
+    });
+    it('PATCH sends JSON body', async () => {
+        const client = new OpenCXClient('key', 'https://api.example.com');
+        mockResponse({ id: '1' });
+        await client.patch('/contacts/1', { name: 'Bob' });
+        const opts = fetchSpy.mock.calls[0][1];
+        expect(opts.method).toBe('PATCH');
+    });
+    it('PUT sends JSON body', async () => {
+        const client = new OpenCXClient('key', 'https://api.example.com');
+        mockResponse({ ok: true });
+        await client.put('/settings', { value: true });
+        const opts = fetchSpy.mock.calls[0][1];
+        expect(opts.method).toBe('PUT');
+    });
+    it('DELETE sends no body', async () => {
+        const client = new OpenCXClient('key', 'https://api.example.com');
+        mockResponse({});
+        await client.delete('/contacts/1');
+        const opts = fetchSpy.mock.calls[0][1];
+        expect(opts.method).toBe('DELETE');
+        expect(opts.body).toBeUndefined();
+    });
+    it('throws ApiError on non-ok response', async () => {
+        const client = new OpenCXClient('key', 'https://api.example.com');
+        fetchSpy.mockResolvedValueOnce({
+            ok: false,
+            status: 401,
+            statusText: 'Unauthorized',
+            text: () => Promise.resolve('invalid key'),
+        });
+        await expect(client.get('/org/')).rejects.toThrow(ApiError);
+        await expect((async () => {
+            fetchSpy.mockResolvedValueOnce({
+                ok: false,
+                status: 401,
+                statusText: 'Unauthorized',
+                text: () => Promise.resolve('invalid key'),
+            });
+            return client.get('/org/');
+        })()).rejects.toMatchObject({ status: 401, body: 'invalid key' });
+    });
+    it('returns undefined for empty response body', async () => {
+        const client = new OpenCXClient('key', 'https://api.example.com');
+        fetchSpy.mockResolvedValueOnce({
+            ok: true,
+            status: 204,
+            statusText: 'No Content',
+            text: () => Promise.resolve(''),
+        });
+        const result = await client.delete('/contacts/1');
+        expect(result).toBeUndefined();
+    });
+});
+//# sourceMappingURL=api-client.spec.js.map

package/dist/api-client.spec.js.map

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package/dist/server.d.ts.map

@@ -1 +1 @@
-{"version":3,"file":"server.d.ts","sourceRoot":"","sources":["../src/server.ts"],"names":[],"mappings":"AAAA,OAAO,EAAE,SAAS,EAAE,MAAM,yCAAyC,CAAC;AAuBpE,wBAAgB,YAAY,CAAC,MAAM,EAAE,MAAM,EAAE,OAAO,EAAE,MAAM,GAAG,SAAS,CA8BvE"}
+{"version":3,"file":"server.d.ts","sourceRoot":"","sources":["../src/server.ts"],"names":[],"mappings":"AAAA,OAAO,EAAE,SAAS,EAAE,MAAM,yCAAyC,CAAC;AAwBpE,wBAAgB,YAAY,CAAC,MAAM,EAAE,MAAM,EAAE,OAAO,EAAE,MAAM,GAAG,SAAS,CA+BvE"}

package/dist/server.js

@@ -19,6 +19,7 @@ import { registerTagTools } from './tools/tags.js';
 import { registerCsatTools } from './tools/csat.js';
 import { registerWhatsAppTools } from './tools/whatsapp.js';
 import { registerHandoffAnalyticsTools } from './tools/handoff-analytics.js';
+import { registerSlaAnalyticsTools } from './tools/sla-analytics.js';
 import { registerWorkflowTools } from './tools/workflows.js';
 export function createServer(apiKey, baseUrl) {
     const server = new McpServer({
@@ -45,6 +46,7 @@ export function createServer(apiKey, baseUrl) {
     registerCsatTools(server, client);
     registerWhatsAppTools(server, client);
     registerHandoffAnalyticsTools(server, client);
+    registerSlaAnalyticsTools(server, client);
     registerWorkflowTools(server, client);
     return server;
 }

package/dist/server.js.map

@@ -1 +1 @@
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package/dist/server.spec.d.ts

@@ -0,0 +1,2 @@
+export {};
+//# sourceMappingURL=server.spec.d.ts.map

package/dist/server.spec.d.ts.map

@@ -0,0 +1 @@
+{"version":3,"file":"server.spec.d.ts","sourceRoot":"","sources":["../src/server.spec.ts"],"names":[],"mappings":""}

package/dist/server.spec.js

@@ -0,0 +1,109 @@
+import { describe, it, expect, vi, beforeEach, afterEach } from 'vitest';
+import { Client } from '@modelcontextprotocol/sdk/client/index.js';
+import { InMemoryTransport } from '@modelcontextprotocol/sdk/inMemory.js';
+import { createServer } from './server.js';
+const EXPECTED_TOOL_PREFIXES = [
+    'list_contacts',
+    'create_contact',
+    'get_organization',
+    'search',
+    'list_sessions',
+    'list_training_scenarios',
+    'list_actions',
+    'list_teams',
+];
+describe('MCP Server', () => {
+    let client;
+    let cleanup;
+    let fetchSpy;
+    beforeEach(async () => {
+        fetchSpy = vi.fn();
+        vi.stubGlobal('fetch', fetchSpy);
+        const server = createServer('test-api-key', 'https://api.test.com');
+        const [clientTransport, serverTransport] = InMemoryTransport.createLinkedPair();
+        await server.connect(serverTransport);
+        client = new Client({ name: 'test-client', version: '1.0.0' });
+        await client.connect(clientTransport);
+        cleanup = async () => {
+            await client.close();
+            await server.close();
+        };
+    });
+    afterEach(async () => {
+        await cleanup();
+        vi.restoreAllMocks();
+    });
+    it('completes the MCP handshake', () => {
+        const version = client.getServerVersion();
+        expect(version).toBeDefined();
+        expect(version?.name).toBe('OpenCX');
+    });
+    it('registers tools that are discoverable via listTools', async () => {
+        const { tools } = await client.listTools();
+        expect(tools.length).toBeGreaterThan(0);
+        const toolNames = tools.map((t) => t.name);
+        for (const prefix of EXPECTED_TOOL_PREFIXES) {
+            expect(toolNames).toContain(prefix);
+        }
+    });
+    it('every tool has a description and input schema', async () => {
+        const { tools } = await client.listTools();
+        for (const tool of tools) {
+            expect(tool.description, `${tool.name} has no description`).toBeTruthy();
+            expect(tool.inputSchema, `${tool.name} has no input schema`).toBeDefined();
+            expect(tool.inputSchema.type).toBe('object');
+        }
+    });
+    it('calls a tool that proxies to the API client', async () => {
+        fetchSpy.mockResolvedValueOnce({
+            ok: true,
+            status: 200,
+            statusText: 'OK',
+            text: () => Promise.resolve(JSON.stringify({ name: 'Test Org' })),
+        });
+        const result = await client.callTool({
+            name: 'get_organization',
+            arguments: {},
+        });
+        expect(fetchSpy).toHaveBeenCalledOnce();
+        const [url, opts] = fetchSpy.mock.calls[0];
+        expect(url).toBe('https://api.test.com/org/');
+        expect(opts.headers['Authorization']).toBe('Bearer test-api-key');
+        expect(result.content).toBeDefined();
+        const content = result.content;
+        expect(content[0].type).toBe('text');
+        expect(JSON.parse(content[0].text)).toEqual({ name: 'Test Org' });
+    });
+    it('returns isError when the API returns non-ok', async () => {
+        fetchSpy.mockResolvedValueOnce({
+            ok: false,
+            status: 500,
+            statusText: 'Internal Server Error',
+            text: () => Promise.resolve('boom'),
+        });
+        const result = await client.callTool({
+            name: 'get_organization',
+            arguments: {},
+        });
+        expect(result.isError).toBe(true);
+        const content = result.content;
+        expect(content[0].text).toContain('500');
+    });
+    it('passes arguments through to the API', async () => {
+        fetchSpy.mockResolvedValueOnce({
+            ok: true,
+            status: 200,
+            statusText: 'OK',
+            text: () => Promise.resolve(JSON.stringify({ id: '1', name: 'Updated Org' })),
+        });
+        await client.callTool({
+            name: 'update_organization',
+            arguments: { name: 'New Name' },
+        });
+        expect(fetchSpy).toHaveBeenCalledOnce();
+        const [, opts] = fetchSpy.mock.calls[0];
+        expect(opts.method).toBe('PATCH');
+        expect(JSON.parse(opts.body)).toEqual({ name: 'New Name' });
+    });
+});
+//# sourceMappingURL=server.spec.js.map

package/dist/server.spec.js.map

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package/dist/tools/sla-analytics.d.ts

@@ -0,0 +1,4 @@
+import { McpServer } from '@modelcontextprotocol/sdk/server/mcp.js';
+import { OpenCXClient } from '../api-client.js';
+export declare function registerSlaAnalyticsTools(server: McpServer, client: OpenCXClient): void;
+//# sourceMappingURL=sla-analytics.d.ts.map

package/dist/tools/sla-analytics.d.ts.map

@@ -0,0 +1 @@
+{"version":3,"file":"sla-analytics.d.ts","sourceRoot":"","sources":["../../src/tools/sla-analytics.ts"],"names":[],"mappings":"AAAA,OAAO,EAAE,SAAS,EAAE,MAAM,yCAAyC,CAAC;AAEpE,OAAO,EAAE,YAAY,EAAE,MAAM,kBAAkB,CAAC;AAkBhD,wBAAgB,yBAAyB,CAAC,MAAM,EAAE,SAAS,EAAE,MAAM,EAAE,YAAY,QAqFhF"}

package/dist/tools/sla-analytics.js

@@ -0,0 +1,80 @@
+import { z } from 'zod';
+const slaFilters = {
+    from: z.string().describe('Start date in ISO 8601 format (e.g. "2025-01-01")'),
+    to: z.string().describe('End date in ISO 8601 format (e.g. "2025-01-31")'),
+    timezone: z
+        .string()
+        .optional()
+        .describe('IANA timezone for date boundaries (e.g. "America/New_York"). Defaults to UTC.'),
+    policy_id: z.string().optional().describe('Filter by SLA policy ID'),
+    team_id: z.string().optional().describe('Filter by team ID'),
+    channel: z
+        .string()
+        .optional()
+        .describe('Filter by channel (e.g. "web", "whatsapp", "email", "phone")'),
+    agent_id: z.string().optional().describe('Filter by agent ID'),
+};
+export function registerSlaAnalyticsTools(server, client) {
+    server.tool('get_sla_analytics_overview', 'Get SLA analytics overview including compliance rates (overall, first reply, next reply, resolution), coverage rate, and response/resolution time percentiles (p50, p90, p95) for a date range.', slaFilters, async (params) => {
+        const data = await client.get('/sla/analytics', {
+            from: params.from,
+            to: params.to,
+            timezone: params.timezone,
+            policy_id: params.policy_id,
+            team_id: params.team_id,
+            channel: params.channel,
+            agent_id: params.agent_id,
+        });
+        return { content: [{ type: 'text', text: JSON.stringify(data, null, 2) }] };
+    });
+    server.tool('get_sla_analytics_breakdown', 'Get SLA compliance rates grouped by policy, team, agent, or channel. Each group includes session count, compliance metrics, and time percentiles.', {
+        ...slaFilters,
+        group_by: z
+            .enum(['policy', 'team', 'agent', 'channel'])
+            .describe('Dimension to group results by'),
+    }, async (params) => {
+        const data = await client.get('/sla/analytics/breakdown', {
+            from: params.from,
+            to: params.to,
+            timezone: params.timezone,
+            policy_id: params.policy_id,
+            team_id: params.team_id,
+            channel: params.channel,
+            agent_id: params.agent_id,
+            group_by: params.group_by,
+        });
+        return { content: [{ type: 'text', text: JSON.stringify(data, null, 2) }] };
+    });
+    server.tool('get_sla_analytics_trend', 'Get SLA compliance rates over time, grouped by day or week. Returns a time series of compliance metrics and percentiles for each period.', {
+        ...slaFilters,
+        granularity: z
+            .enum(['day', 'week'])
+            .optional()
+            .describe('Time granularity for the trend data. Defaults to "day".'),
+    }, async (params) => {
+        const data = await client.get('/sla/analytics/trend', {
+            from: params.from,
+            to: params.to,
+            timezone: params.timezone,
+            policy_id: params.policy_id,
+            team_id: params.team_id,
+            channel: params.channel,
+            agent_id: params.agent_id,
+            granularity: params.granularity,
+        });
+        return { content: [{ type: 'text', text: JSON.stringify(data, null, 2) }] };
+    });
+    server.tool('get_sla_breach_heatmap', 'Get a heatmap of SLA breaches by hour of day (0-23) and day of week (0=Sunday to 6=Saturday). Useful for identifying patterns in when SLA breaches occur.', slaFilters, async (params) => {
+        const data = await client.get('/sla/analytics/breach-heatmap', {
+            from: params.from,
+            to: params.to,
+            timezone: params.timezone,
+            policy_id: params.policy_id,
+            team_id: params.team_id,
+            channel: params.channel,
+            agent_id: params.agent_id,
+        });
+        return { content: [{ type: 'text', text: JSON.stringify(data, null, 2) }] };
+    });
+}
+//# sourceMappingURL=sla-analytics.js.map

package/dist/tools/sla-analytics.js.map

@@ -0,0 +1 @@
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package/package.json

@@ -1,6 +1,6 @@
 {
   "name": "@opencx/mcp",
-  "version": "1.7.0",
+  "version": "1.8.0",
   "private": false,
   "description": "MCP server for OpenCX — manage contacts, sessions, training, and more from Claude Desktop, Cursor, or any MCP client.",
   "type": "module",
@@ -31,11 +31,13 @@
   },
   "devDependencies": {
     "@types/node": "^25.3.0",
-    "typescript": "^5.9.3"
+    "typescript": "^5.9.3",
+    "vitest": "^4.0.17"
   },
   "scripts": {
     "build": "tsc",
     "dev": "tsc --watch",
-    "start": "node dist/index.js"
+    "start": "node dist/index.js",
+    "test": "vitest run"
   }
 }