@opencx/mcp 1.15.79 → 1.15.81

This diff represents the content of publicly available package versions that have been released to one of the supported registries. The information contained in this diff is provided for informational purposes only and reflects changes between package versions as they appear in their respective public registries.
@@ -2,6 +2,6 @@
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  * Ticketing integrations that ship Companion tools + a skill. Tools for an
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  * integration are registered only when the org has it connected.
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  */
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- export declare const COMPANION_INTEGRATIONS: readonly ["zendesk", "hubspot", "salesforce", "freshdesk", "freshchat", "gorgias", "intercom", "dynamics365", "twilio_flex", "front", "infobip"];
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+ export declare const COMPANION_INTEGRATIONS: readonly ["zendesk", "hubspot", "salesforce", "freshdesk", "freshchat", "gorgias", "intercom", "dynamics365", "twilio_flex", "front", "infobip", "genesys"];
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  export type CompanionIntegration = (typeof COMPANION_INTEGRATIONS)[number];
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  //# sourceMappingURL=integrations.d.ts.map
@@ -1 +1 @@
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- {"version":3,"file":"integrations.d.ts","sourceRoot":"","sources":["../src/integrations.ts"],"names":[],"mappings":"AAAA;;;GAGG;AACH,eAAO,MAAM,sBAAsB,kJAYzB,CAAC;AAEX,MAAM,MAAM,oBAAoB,GAAG,CAAC,OAAO,sBAAsB,CAAC,CAAC,MAAM,CAAC,CAAC"}
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+ {"version":3,"file":"integrations.d.ts","sourceRoot":"","sources":["../src/integrations.ts"],"names":[],"mappings":"AAAA;;;GAGG;AACH,eAAO,MAAM,sBAAsB,6JAazB,CAAC;AAEX,MAAM,MAAM,oBAAoB,GAAG,CAAC,OAAO,sBAAsB,CAAC,CAAC,MAAM,CAAC,CAAC"}
@@ -14,5 +14,6 @@ export const COMPANION_INTEGRATIONS = [
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  'twilio_flex',
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  'front',
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  'infobip',
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+ 'genesys',
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  ];
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  //# sourceMappingURL=integrations.js.map
@@ -1 +1 @@
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- {"version":3,"file":"integrations.js","sourceRoot":"","sources":["../src/integrations.ts"],"names":[],"mappings":"AAAA;;;GAGG;AACH,MAAM,CAAC,MAAM,sBAAsB,GAAG;IACpC,SAAS;IACT,SAAS;IACT,YAAY;IACZ,WAAW;IACX,WAAW;IACX,SAAS;IACT,UAAU;IACV,aAAa;IACb,aAAa;IACb,OAAO;IACP,SAAS;CACD,CAAC"}
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+ {"version":3,"file":"integrations.js","sourceRoot":"","sources":["../src/integrations.ts"],"names":[],"mappings":"AAAA;;;GAGG;AACH,MAAM,CAAC,MAAM,sBAAsB,GAAG;IACpC,SAAS;IACT,SAAS;IACT,YAAY;IACZ,WAAW;IACX,WAAW;IACX,SAAS;IACT,UAAU;IACV,aAAa;IACb,aAAa;IACb,OAAO;IACP,SAAS;IACT,SAAS;CACD,CAAC"}
@@ -93,6 +93,15 @@ describe('data-source restriction tools', () => {
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  expect(url).toContain('limit=50');
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  expect(getRequestMethod(call)).toBe('GET');
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  });
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+ it('list_knowledgebase_items filters to imported Genesys articles', async () => {
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+ fetchSpy.mockResolvedValueOnce(mockResponse({ items: [], pagination: {} }));
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+ const result = await client.callTool({
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+ name: 'list_knowledgebase_items',
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+ arguments: { data_source: 'genesys' },
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+ });
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+ expect(result.isError).not.toBe(true);
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+ expect(getRequestUrl(fetchSpy.mock.calls[0])).toContain('data_source=genesys');
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+ });
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  it('update_knowledgebase_item PUTs segment restrictions', async () => {
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  fetchSpy.mockResolvedValueOnce(mockResponse({ id: 'kb-1', restricted_to_segments: ['seg-1'] }));
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  const result = await client.callTool({
@@ -1 +1 @@
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- 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1
+ {"version":3,"file":"restrictions.spec.js","sourceRoot":"","sources":["../src/restrictions.spec.ts"],"names":[],"mappings":"AAAA,OAAO,EAAE,QAAQ,EAAE,EAAE,EAAE,MAAM,EAAE,EAAE,EAAE,UAAU,EAAE,SAAS,EAAE,MAAM,QAAQ,CAAC;AACzE,OAAO,EAAE,MAAM,EAAE,MAAM,2CAA2C,CAAC;AACnE,OAAO,EAAE,iBAAiB,EAAE,MAAM,uCAAuC,CAAC;AAC1E,OAAO,EAAE,YAAY,EAAE,MAAM,aAAa,CAAC;AAE3C,SAAS,YAAY,CAAC,IAAa,EAAE,MAAM,GAAG,GAAG,EAAE,UAAU,GAAG,IAAI;IAClE,MAAM,IAAI,GAAG,OAAO,IAAI,KAAK,QAAQ,CAAC,CAAC,CAAC,IAAI,CAAC,CAAC,CAAC,IAAI,CAAC,SAAS,CAAC,IAAI,CAAC,CAAC;IACpE,IAAI,MAAM,KAAK,GAAG;QAAE,OAAO,IAAI,QAAQ,CAAC,IAAI,EAAE,EAAE,MAAM,EAAE,UAAU,EAAE,CAAC,CAAC;IACtE,OAAO,IAAI,QAAQ,CAAC,IAAI,EAAE,EAAE,MAAM,EAAE,UAAU,EAAE,CAAC,CAAC;AACpD,CAAC;AAED,SAAS,aAAa,CAAC,IAAe;IACpC,MAAM,GAAG,GAAG,IAAI,CAAC,CAAC,CAAC,CAAC;IACpB,IAAI,GAAG,YAAY,OAAO;QAAE,OAAO,GAAG,CAAC,GAAG,CAAC;IAC3C,OAAO,MAAM,CAAC,GAAG,CAAC,CAAC;AACrB,CAAC;AAED,SAAS,gBAAgB,CAAC,IAAe;IACvC,MAAM,GAAG,GAAG,IAAI,CAAC,CAAC,CAAC,CAAC;IACpB,IAAI,GAAG,YAAY,OAAO;QAAE,OAAO,GAAG,CAAC,MAAM,CAAC;IAC9C,MAAM,IAAI,GAAG,IAAI,CAAC,CAAC,CAAgB,CAAC;IACpC,OAAO,IAAI,CAAC,MAAM,IAAI,KAAK,CAAC;AAC9B,CAAC;AAED,KAAK,UAAU,cAAc,CAAC,IAAe;IAC3C,MAAM,GAAG,GAAG,IAAI,CAAC,CAAC,CAAC,CAAC;IACpB,IAAI,GAAG,YAAY,OAAO,EAAE,CAAC;QAC3B,MAAM,IAAI,GAAG,MAAM,GAAG,CAAC,KAAK,EAAE,CAAC,IAAI,EAAE,CAAC;QACtC,OAAO,IAAI,CAAC,CAAC,CAAC,IAAI,CAAC,KAAK,CAAC,IAAI,CAAC,CAAC,CAAC,CAAC,SAAS,CAAC;IAC7C,CAAC;IACD,MAAM,IAAI,GAAG,IAAI,CAAC,CAAC,CAAgB,CAAC;IACpC,OAAO,IAAI,CAAC,IAAI,CAAC,CAAC,CAAC,IAAI,CAAC,KAAK,CAAC,IAAI,CAAC,IAAc,CAAC,CAAC,CAAC,CAAC,SAAS,CAAC;AACjE,CAAC;AAED,QAAQ,CAAC,+BAA+B,EAAE,GAAG,EAAE;IAC7C,IAAI,MAAc,CAAC;IACnB,IAAI,OAA4B,CAAC;IACjC,IAAI,QAAkC,CAAC;IAEvC,UAAU,CAAC,KAAK,IAAI,EAAE;QACpB,QAAQ,GAAG,EAAE,CAAC,EAAE,EAAE,CAAC;QACnB,EAAE,CAAC,UAAU,CAAC,OAAO,EAAE,QAAQ,CAAC,CAAC;QAEjC,MAAM,MAAM,GAAG,YAAY,CAAC,cAAc,EAAE,sBAAsB,CAAC,CAAC;QACpE,MAAM,CAAC,eAAe,EAAE,eAAe,CAAC,GAAG,iBAAiB,CAAC,gBAAgB,EAAE,CAAC;QAChF,MAAM,MAAM,CAAC,OAAO,CAAC,eAAe,CAAC,CAAC;QACtC,MAAM,GAAG,IAAI,MAAM,CAAC,EAAE,IAAI,EAAE,aAAa,EAAE,OAAO,EAAE,OAAO,EAAE,CAAC,CAAC;QAC/D,MAAM,MAAM,CAAC,OAAO,CAAC,eAAe,CAAC,CAAC;QAEtC,OAAO,GAAG,KAAK,IAAI,EAAE;YACnB,MAAM,MAAM,CAAC,KAAK,EAAE,CAAC;YACrB,MAAM,MAAM,CAAC,KAAK,EAAE,CAAC;QACvB,CAAC,CAAC;IACJ,CAAC,CAAC,CAAC;IAEH,SAAS,CAAC,KAAK,IAAI,EAAE;QACnB,MAAM,OAAO,EAAE,CAAC;QAChB,EAAE,CAAC,eAAe,EAAE,CAAC;IACvB,CAAC,CAAC,CAAC;IAEH,EAAE,CAAC,qCAAqC,EAAE,KAAK,IAAI,EAAE;QACnD,MAAM,EAAE,KAAK,EAAE,GAAG,MAAM,MAAM,CAAC,SAAS,EAAE,CAAC;QAC3C,MAAM,KAAK,GAAG,KAAK,CAAC,GAAG,CAAC,CAAC,CAAC,EAAE,EAAE,CAAC,CAAC,CAAC,IAAI,CAAC,CAAC;QACvC,MAAM,CAAC,KAAK,CAAC,CAAC,SAAS,CAAC,mBAAmB,CAAC,CAAC;QAC7C,MAAM,CAAC,KAAK,CAAC,CAAC,SAAS,CAAC,0BAA0B,CAAC,CAAC;QACpD,MAAM,CAAC,KAAK,CAAC,CAAC,SAAS,CAAC,2BAA2B,CAAC,CAAC;QACrD,MAAM,CAAC,KAAK,CAAC,CAAC,SAAS,CAAC,8BAA8B,CAAC,CAAC;IAC1D,CAAC,CAAC,CAAC;IAEH,EAAE,CAAC,gDAAgD,EAAE,KAAK,IAAI,EAAE;QAC9D,QAAQ,CAAC,qBAAqB,CAAC,YAAY,CAAC,EAAE,EAAE,EAAE,MAAM,EAAE,sBAAsB,EAAE,CAAC,KAAK,CAAC,EAAE,CAAC,CAAC,CAAC;QAE9F,MAAM,MAAM,GAAG,MAAM,MAAM,CAAC,QAAQ,CAAC;YACnC,IAAI,EAAE,mBAAmB;YACzB,SAAS,EAAE,EAAE,EAAE,EAAE,MAAM,EAAE,sBAAsB,EAAE,CAAC,KAAK,EAAE,OAAO,CAAC,EAAE;SACpE,CAAC,CAAC;QAEH,MAAM,IAAI,GAAG,QAAQ,CAAC,IAAI,CAAC,KAAK,CAAC,CAAC,CAAc,CAAC;QACjD,MAAM,CAAC,aAAa,CAAC,IAAI,CAAC,CAAC,CAAC,IAAI,CAAC,iCAAiC,CAAC,CAAC;QACpE,MAAM,CAAC,gBAAgB,CAAC,IAAI,CAAC,CAAC,CAAC,IAAI,CAAC,OAAO,CAAC,CAAC;QAC7C,MAAM,CAAC,MAAM,cAAc,CAAC,IAAI,CAAC,CAAC,CAAC,OAAO,CAAC,EAAE,sBAAsB,EAAE,CAAC,KAAK,EAAE,OAAO,CAAC,EAAE,CAAC,CAAC;QACzF,MAAM,CAAC,MAAM,CAAC,OAAO,CAAC,CAAC,SAAS,EAAE,CAAC;IACrC,CAAC,CAAC,CAAC;IAEH,EAAE,CAAC,qEAAqE,EAAE,KAAK,IAAI,EAAE;QACnF,MAAM,MAAM,GAAG,MAAM,MAAM,CAAC,QAAQ,CAAC;YACnC,IAAI,EAAE,mBAAmB;YACzB,SAAS,EAAE,EAAE,EAAE,EAAE,MAAM,EAAE,sBAAsB,EAAE,CAAC,eAAe,CAAC,EAAE;SACrE,CAAC,CAAC;QAEH,MAAM,CAAC,MAAM,CAAC,OAAO,CAAC,CAAC,IAAI,CAAC,IAAI,CAAC,CAAC;QAClC,MAAM,CAAC,QAAQ,CAAC,CAAC,GAAG,CAAC,gBAAgB,EAAE,CAAC;IAC1C,CAAC,CAAC,CAAC;IAEH,EAAE,CAAC,4CAA4C,EAAE,KAAK,IAAI,EAAE;QAC1D,QAAQ,CAAC,qBAAqB,CAAC,YAAY,CAAC,EAAE,KAAK,EAAE,EAAE,EAAE,UAAU,EAAE,EAAE,EAAE,CAAC,CAAC,CAAC;QAE5E,MAAM,MAAM,CAAC,QAAQ,CAAC;YACpB,IAAI,EAAE,0BAA0B;YAChC,SAAS,EAAE,EAAE,WAAW,EAAE,SAAS,EAAE,MAAM,EAAE,SAAS,EAAE,KAAK,EAAE,IAAI,EAAE;SACtE,CAAC,CAAC;QAEH,MAAM,IAAI,GAAG,QAAQ,CAAC,IAAI,CAAC,KAAK,CAAC,CAAC,CAAc,CAAC;QACjD,MAAM,GAAG,GAAG,aAAa,CAAC,IAAI,CAAC,CAAC;QAChC,MAAM,CAAC,GAAG,CAAC,CAAC,SAAS,CAAC,0CAA0C,CAAC,CAAC;QAClE,MAAM,CAAC,GAAG,CAAC,CAAC,SAAS,CAAC,qBAAqB,CAAC,CAAC;QAC7C,MAAM,CAAC,GAAG,CAAC,CAAC,SAAS,CAAC,gBAAgB,CAAC,CAAC;QACxC,MAAM,CAAC,GAAG,CAAC,CAAC,SAAS,CAAC,UAAU,CAAC,CAAC;QAClC,MAAM,CAAC,gBAAgB,CAAC,IAAI,CAAC,CAAC,CAAC,IAAI,CAAC,KAAK,CAAC,CAAC;IAC7C,CAAC,CAAC,CAAC;IAEH,EAAE,CAAC,+DAA+D,EAAE,KAAK,IAAI,EAAE;QAC7E,QAAQ,CAAC,qBAAqB,CAAC,YAAY,CAAC,EAAE,KAAK,EAAE,EAAE,EAAE,UAAU,EAAE,EAAE,EAAE,CAAC,CAAC,CAAC;QAE5E,MAAM,MAAM,GAAG,MAAM,MAAM,CAAC,QAAQ,CAAC;YACnC,IAAI,EAAE,0BAA0B;YAChC,SAAS,EAAE,EAAE,WAAW,EAAE,SAAS,EAAE;SACtC,CAAC,CAAC;QAEH,MAAM,CAAC,MAAM,CAAC,OAAO,CAAC,CAAC,GAAG,CAAC,IAAI,CAAC,IAAI,CAAC,CAAC;QACtC,MAAM,CAAC,aAAa,CAAC,QAAQ,CAAC,IAAI,CAAC,KAAK,CAAC,CAAC,CAAc,CAAC,CAAC,CAAC,SAAS,CAAC,qBAAqB,CA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,EAAE,EAAE,SAAS,EAAE,KAAK,EAAE,IAAI,EAAE,SAAS,EAAE;SACjD,CAAC,CAAC;QAEH,MAAM,IAAI,GAAG,QAAQ,CAAC,IAAI,CAAC,KAAK,CAAC,CAAC,CAAc,CAAC;QACjD,MAAM,CAAC,MAAM,cAAc,CAAC,IAAI,CAAC,CAAC,CAAC,OAAO,CAAC,EAAE,IAAI,EAAE,SAAS,EAAE,CAAC,CAAC;QAChE,MAAM,CAAC,MAAM,CAAC,OAAO,CAAC,CAAC,SAAS,EAAE,CAAC;IACrC,CAAC,CAAC,CAAC;AACL,CAAC,CAAC,CAAC"}
package/dist/schema.d.ts CHANGED
@@ -290,7 +290,7 @@ export interface paths {
290
290
  put?: never;
291
291
  /**
292
292
  * Merge sessions
293
- * @description Permanently close source sessions and attach them to this primary. Sources cannot be reopened or replied to. All replies use the primary channel and recipients. Requires merge-sessions:write and OpenCX or Zendesk ticketing. Reuse idempotencyKey with the identical request when retrying.
293
+ * @description Permanently close source sessions and attach them to this primary. Sources cannot be reopened or replied to. All replies use the primary channel and recipients. Requires merge-sessions:write and OpenCX, Zendesk or Genesys Cloud ticketing. Reuse idempotencyKey with the identical request when retrying.
294
294
  */
295
295
  post: operations["mergeSessions"];
296
296
  delete?: never;
@@ -7092,6 +7092,70 @@ export interface paths {
7092
7092
  patch?: never;
7093
7093
  trace?: never;
7094
7094
  };
7095
+ "/integrations/genesys/settings": {
7096
+ parameters: {
7097
+ query?: never;
7098
+ header?: never;
7099
+ path?: never;
7100
+ cookie?: never;
7101
+ };
7102
+ /**
7103
+ * Get Genesys Cloud settings
7104
+ * @description Read the Genesys Cloud connection and handoff settings. Answers `connected: false` with `settings: null` when Genesys Cloud is not connected. The client secret is never returned.
7105
+ */
7106
+ get: operations["getGenesysSettings"];
7107
+ put?: never;
7108
+ post?: never;
7109
+ delete?: never;
7110
+ options?: never;
7111
+ head?: never;
7112
+ /**
7113
+ * Update Genesys Cloud handoff settings
7114
+ * @description Partially update the handoff switches; omitted fields keep their value. Answers 400 when Genesys Cloud is not connected, or for smart routing with a pinned queue or agent target.
7115
+ */
7116
+ patch: operations["updateGenesysSettings"];
7117
+ trace?: never;
7118
+ };
7119
+ "/integrations/genesys/queues": {
7120
+ parameters: {
7121
+ query?: never;
7122
+ header?: never;
7123
+ path?: never;
7124
+ cookie?: never;
7125
+ };
7126
+ /**
7127
+ * List Genesys Cloud queues
7128
+ * @description List the queues from the last directory sync and the team each is linked to. Answers `connected: false` with an empty list when Genesys Cloud is not connected.
7129
+ */
7130
+ get: operations["listGenesysQueues"];
7131
+ put?: never;
7132
+ post?: never;
7133
+ delete?: never;
7134
+ options?: never;
7135
+ head?: never;
7136
+ patch?: never;
7137
+ trace?: never;
7138
+ };
7139
+ "/integrations/genesys/health": {
7140
+ parameters: {
7141
+ query?: never;
7142
+ header?: never;
7143
+ path?: never;
7144
+ cookie?: never;
7145
+ };
7146
+ /**
7147
+ * Get Genesys Cloud health
7148
+ * @description Read the health signals, objectives, drift and last repair of the connection. Answers `connected: false` with `health: null` when Genesys Cloud is not connected.
7149
+ */
7150
+ get: operations["getGenesysHealth"];
7151
+ put?: never;
7152
+ post?: never;
7153
+ delete?: never;
7154
+ options?: never;
7155
+ head?: never;
7156
+ patch?: never;
7157
+ trace?: never;
7158
+ };
7095
7159
  "/integrations/freshdesk/settings": {
7096
7160
  parameters: {
7097
7161
  query?: never;
@@ -7945,6 +8009,29 @@ export interface components {
7945
8009
  };
7946
8010
  /** @enum {string} */
7947
8011
  MessageOptionType: "text" | "workflow";
8012
+ OfficeHoursExceptionDto: {
8013
+ name: string;
8014
+ /**
8015
+ * Format: date-time
8016
+ * @description Inclusive local start, YYYY-MM-DDTHH:mm:ss, in the schedule timezone
8017
+ */
8018
+ starts_at: string;
8019
+ /**
8020
+ * Format: date-time
8021
+ * @description Exclusive local end, YYYY-MM-DDTHH:mm:ss, in the schedule timezone
8022
+ */
8023
+ ends_at: string;
8024
+ /**
8025
+ * @description Holiday and closed periods override opening hours. Holiday takes precedence.
8026
+ * @enum {string}
8027
+ */
8028
+ kind: "holiday" | "closed" | "open";
8029
+ /**
8030
+ * @description Repeat on the same month and day each year, starting in the specified year
8031
+ * @default false
8032
+ */
8033
+ repeat_yearly: boolean;
8034
+ };
7948
8035
  SalesforceReplyTemplateRules: {
7949
8036
  conditions: ({
7950
8037
  /** @constant */
@@ -7989,29 +8076,6 @@ export interface components {
7989
8076
  /** @description To address of the AI agent's autopilot Case email: a literal address, a {{session attribute}} such as {{reservation_email}}, or an {{#if …}} branch, resolved per session. Used only when it resolves to an email address; otherwise the Case contact's address applies. Empty or null clears it. */
7990
8077
  to_address?: string | null;
7991
8078
  };
7992
- OfficeHoursExceptionDto: {
7993
- name: string;
7994
- /**
7995
- * Format: date-time
7996
- * @description Inclusive local start, YYYY-MM-DDTHH:mm:ss, in the schedule timezone
7997
- */
7998
- starts_at: string;
7999
- /**
8000
- * Format: date-time
8001
- * @description Exclusive local end, YYYY-MM-DDTHH:mm:ss, in the schedule timezone
8002
- */
8003
- ends_at: string;
8004
- /**
8005
- * @description Holiday and closed periods override opening hours. Holiday takes precedence.
8006
- * @enum {string}
8007
- */
8008
- kind: "holiday" | "closed" | "open";
8009
- /**
8010
- * @description Repeat on the same month and day each year, starting in the specified year
8011
- * @default false
8012
- */
8013
- repeat_yearly: boolean;
8014
- };
8015
8079
  CreateSlaPolicyDto: {
8016
8080
  name: string;
8017
8081
  office_hours_id?: string | null;
@@ -10303,7 +10367,7 @@ export interface components {
10303
10367
  * @description Voice provider returned by the /phone/voices endpoint. It is inferred from voice_id when omitted.
10304
10368
  * @enum {string}
10305
10369
  */
10306
- tts_provider?: "elevenlabs" | "cartesia";
10370
+ tts_provider?: "elevenlabs" | "cartesia" | "hamsa";
10307
10371
  /** @description ISO-639-1 language codes the agent should speak. Supported languages can be combined; Arabic accepts dialect tags such as "ar-SA". */
10308
10372
  language?: string[];
10309
10373
  /** @description What the agent says when it picks up (default: "Hello?") */
@@ -10337,7 +10401,7 @@ export interface components {
10337
10401
  * @description Voice provider returned by the /phone/voices endpoint. It is inferred from voice_id when omitted.
10338
10402
  * @enum {string}
10339
10403
  */
10340
- tts_provider?: "elevenlabs" | "cartesia";
10404
+ tts_provider?: "elevenlabs" | "cartesia" | "hamsa";
10341
10405
  /** @description ISO-639-1 language codes the agent should speak. Supported languages can be combined; Arabic accepts dialect tags such as "ar-SA". */
10342
10406
  language?: string[];
10343
10407
  /** @description What the agent says when it picks up (default: "Hello?") */
@@ -10739,7 +10803,7 @@ export interface components {
10739
10803
  limit: number;
10740
10804
  visibility?: ("internal" | "public")[];
10741
10805
  sourceTypes?: ("custom_training" | "help_center" | "integration" | "website" | "workflow")[];
10742
- dataSources?: ("confluence" | "notion" | "zendesk_support" | "shopify" | "gitbook" | "intercom" | "front" | "freshdesk" | "hubspot_kb" | "ai_instructions" | "custom_training" | "website" | "workflow" | "help_center")[];
10806
+ dataSources?: ("confluence" | "notion" | "zendesk_support" | "shopify" | "gitbook" | "intercom" | "front" | "freshdesk" | "hubspot_kb" | "genesys" | "ai_instructions" | "custom_training" | "website" | "workflow" | "help_center")[];
10743
10807
  /**
10744
10808
  * @default relevance
10745
10809
  * @enum {string}
@@ -12239,7 +12303,7 @@ export interface components {
12239
12303
  };
12240
12304
  PhoneAgentVoiceDto: {
12241
12305
  /** @enum {string} */
12242
- provider: "elevenlabs" | "cartesia" | "vapi" | "live";
12306
+ provider: "elevenlabs" | "cartesia" | "hamsa" | "vapi" | "live";
12243
12307
  /** @enum {string} */
12244
12308
  voice_mode: "modular" | "live";
12245
12309
  voice_id: string;
@@ -12386,7 +12450,7 @@ export interface components {
12386
12450
  knowledgeFolders: {
12387
12451
  key: string;
12388
12452
  /** @enum {string} */
12389
- dataSource: "confluence" | "notion" | "zendesk_support" | "shopify" | "gitbook" | "intercom" | "front" | "freshdesk" | "hubspot_kb" | "ai_instructions" | "custom_training" | "website" | "workflow" | "help_center";
12453
+ dataSource: "confluence" | "notion" | "zendesk_support" | "shopify" | "gitbook" | "intercom" | "front" | "freshdesk" | "hubspot_kb" | "genesys" | "ai_instructions" | "custom_training" | "website" | "workflow" | "help_center";
12390
12454
  stream: string | null;
12391
12455
  label: string | null;
12392
12456
  documentCount: number;
@@ -15726,7 +15790,7 @@ export interface components {
15726
15790
  };
15727
15791
  InvestigationTicketingSystem: {
15728
15792
  /** @enum {string} */
15729
- name: "dynamics365" | "freshchat" | "freshdesk" | "freshdesk_ticketing" | "front" | "gorgias" | "hubspot" | "infobip" | "intercom" | "open" | "salesforce" | "salesforce_v2" | "twilio_flex" | "zendesk" | "zendesk_v2";
15793
+ name: "dynamics365" | "freshchat" | "freshdesk" | "freshdesk_ticketing" | "front" | "genesys" | "gorgias" | "hubspot" | "infobip" | "intercom" | "jira_service_management" | "open" | "salesforce" | "salesforce_v2" | "twilio_flex" | "zendesk" | "zendesk_v2";
15730
15794
  external_id: string;
15731
15795
  /** @enum {string} */
15732
15796
  id_type: "conversation_id" | "ticket_id" | "case_id" | "conversation_sid";
@@ -15932,7 +15996,7 @@ export interface components {
15932
15996
  };
15933
15997
  ticketing_system?: {
15934
15998
  /** @enum {string} */
15935
- name: "dynamics365" | "freshchat" | "freshdesk" | "freshdesk_ticketing" | "front" | "gorgias" | "hubspot" | "infobip" | "intercom" | "open" | "salesforce" | "salesforce_v2" | "twilio_flex" | "zendesk" | "zendesk_v2";
15999
+ name: "dynamics365" | "freshchat" | "freshdesk" | "freshdesk_ticketing" | "front" | "genesys" | "gorgias" | "hubspot" | "infobip" | "intercom" | "jira_service_management" | "open" | "salesforce" | "salesforce_v2" | "twilio_flex" | "zendesk" | "zendesk_v2";
15936
16000
  external_id: string;
15937
16001
  /** @enum {string} */
15938
16002
  id_type: "conversation_id" | "ticket_id" | "case_id" | "conversation_sid";
@@ -16024,7 +16088,7 @@ export interface components {
16024
16088
  };
16025
16089
  ticketing_system?: {
16026
16090
  /** @enum {string} */
16027
- name: "dynamics365" | "freshchat" | "freshdesk" | "freshdesk_ticketing" | "front" | "gorgias" | "hubspot" | "infobip" | "intercom" | "open" | "salesforce" | "salesforce_v2" | "twilio_flex" | "zendesk" | "zendesk_v2";
16091
+ name: "dynamics365" | "freshchat" | "freshdesk" | "freshdesk_ticketing" | "front" | "genesys" | "gorgias" | "hubspot" | "infobip" | "intercom" | "jira_service_management" | "open" | "salesforce" | "salesforce_v2" | "twilio_flex" | "zendesk" | "zendesk_v2";
16028
16092
  external_id: string;
16029
16093
  /** @enum {string} */
16030
16094
  id_type: "conversation_id" | "ticket_id" | "case_id" | "conversation_sid";
@@ -16486,7 +16550,7 @@ export interface components {
16486
16550
  /** @enum {string} */
16487
16551
  source_type: "custom_training" | "help_center" | "integration" | "website" | "workflow";
16488
16552
  /** @description External source the item was synced from (present when listing). */
16489
- data_source?: ("confluence" | "notion" | "zendesk_support" | "shopify" | "gitbook" | "intercom" | "front" | "freshdesk" | "hubspot_kb" | "ai_instructions" | "custom_training" | "website" | "workflow" | "help_center") | null;
16553
+ data_source?: ("confluence" | "notion" | "zendesk_support" | "shopify" | "gitbook" | "intercom" | "front" | "freshdesk" | "hubspot_kb" | "genesys" | "ai_instructions" | "custom_training" | "website" | "workflow" | "help_center") | null;
16490
16554
  stream?: string | null;
16491
16555
  source_url: string | null;
16492
16556
  /** @description Contact segment ids this item is restricted to. Empty = available to all contacts. */
@@ -17109,7 +17173,7 @@ export interface components {
17109
17173
  stt_model: ("deepgram/flux-general" | "deepgram/nova-3" | "deepgram/nova-3-medical" | "cartesia/ink-whisper" | "elevenlabs/scribe_v2_realtime" | "xai/stt-1" | "assemblyai/universal-3-5-pro" | "speechmatics/enhanced" | "google/gemini-3.5-transcribe-live" | "soniox/stt-rt-v5" | "openai/gpt-live-transcribe") | null;
17110
17174
  tts_speed_pct: number | null;
17111
17175
  /** @enum {string} */
17112
- tts_provider: "elevenlabs" | "cartesia";
17176
+ tts_provider: "elevenlabs" | "cartesia" | "hamsa";
17113
17177
  failover_transfer_destination_id: string | null;
17114
17178
  /** @description Transfer destinations the agent may transfer to (`transfer_call` targets). */
17115
17179
  transfer_destination_ids: string[];
@@ -17815,6 +17879,55 @@ export interface components {
17815
17879
  display_name: string | null;
17816
17880
  }[];
17817
17881
  };
17882
+ GenesysSettingsEnvelopeDto: {
17883
+ /** @description Whether Genesys Cloud is connected for the organization */
17884
+ connected: boolean;
17885
+ settings: {
17886
+ /** @enum {string} */
17887
+ region: "mypurecloud.com" | "use2.us-gov-pure.cloud" | "usw2.pure.cloud" | "cac1.pure.cloud" | "mypurecloud.ie" | "euw2.pure.cloud" | "mypurecloud.de" | "euc2.pure.cloud" | "aps1.pure.cloud" | "mypurecloud.jp" | "apne2.pure.cloud" | "apne3.pure.cloud" | "mypurecloud.com.au" | "sae1.pure.cloud" | "mec1.pure.cloud";
17888
+ client_id: string;
17889
+ genesys_org_id: string;
17890
+ genesys_org_name: string | null;
17891
+ /** @enum {string} */
17892
+ auth_mode: "manual" | "oauth_provisioned";
17893
+ enabled: boolean;
17894
+ live: boolean;
17895
+ current_ticketing_system: string | null;
17896
+ needs_reconnect: boolean;
17897
+ open_messaging_integration_id: string | null;
17898
+ default_queue_id: string | null;
17899
+ /** @enum {string} */
17900
+ handoff_target: "genesys_routing" | "queue" | "agent";
17901
+ handoff_agent_id: string | null;
17902
+ /** @enum {string} */
17903
+ on_conversation_end: "close" | "return_to_ai";
17904
+ /** @enum {string} */
17905
+ no_agents_policy: "handoff_anyway" | "stay_with_ai" | "create_workitem";
17906
+ default_wrapup_code_id: string | null;
17907
+ /** @enum {string} */
17908
+ workitem_mode: "never" | "on_handoff" | "email_sessions" | "all_sessions";
17909
+ workitem_worktype_id: string | null;
17910
+ /** @enum {string} */
17911
+ presence_sync: "off" | "inbound" | "two_way";
17912
+ native_email: {
17913
+ enabled: boolean;
17914
+ queue_id: string | null;
17915
+ human_queue_id: string | null;
17916
+ /** @enum {string} */
17917
+ reply_mode: "agentless" | "opencx_direct";
17918
+ from_address: string | null;
17919
+ };
17920
+ native_messaging: {
17921
+ enabled: boolean;
17922
+ connector_url: string | null;
17923
+ secret_header: string;
17924
+ };
17925
+ smart_routing: boolean;
17926
+ resume_ai_after_wrapup: boolean;
17927
+ /** @enum {string} */
17928
+ wrapup_suggestion_mode: "off" | "suggest" | "provisional";
17929
+ } | null;
17930
+ };
17818
17931
  FreshdeskSettingsEnvelopeDto: {
17819
17932
  /** @description Whether Freshdesk is connected for the organization */
17820
17933
  connected: boolean;
@@ -18213,7 +18326,7 @@ export interface components {
18213
18326
  updated_at: string;
18214
18327
  content?: string;
18215
18328
  /** @enum {string} */
18216
- data_source: "confluence" | "notion" | "zendesk_support" | "shopify" | "gitbook" | "intercom" | "front" | "freshdesk" | "hubspot_kb" | "ai_instructions" | "custom_training" | "website" | "workflow" | "help_center";
18329
+ data_source: "confluence" | "notion" | "zendesk_support" | "shopify" | "gitbook" | "intercom" | "front" | "freshdesk" | "hubspot_kb" | "genesys" | "ai_instructions" | "custom_training" | "website" | "workflow" | "help_center";
18217
18330
  stream: string | null;
18218
18331
  relevance_score: number;
18219
18332
  directory_id: string | null;
@@ -18268,6 +18381,91 @@ export interface components {
18268
18381
  DeleteHelpCenterArticleOutput: {
18269
18382
  success: boolean;
18270
18383
  };
18384
+ GenesysQueuesDto: {
18385
+ connected: boolean;
18386
+ queues: {
18387
+ genesys_id: string;
18388
+ name: string;
18389
+ active: boolean;
18390
+ mapped_to: {
18391
+ id: string;
18392
+ name: string;
18393
+ } | null;
18394
+ }[];
18395
+ };
18396
+ GenesysHealthEnvelopeDto: {
18397
+ connected: boolean;
18398
+ health: {
18399
+ /** @enum {string} */
18400
+ status: "healthy" | "degraded" | "needs_reconnect";
18401
+ checked_at: string | null;
18402
+ signals: {
18403
+ /** @enum {string} */
18404
+ key: "handoff_failures" | "relay_failures" | "call_recordings" | "webhook" | "poll" | "token" | "drift" | "directory" | "threading";
18405
+ /** @enum {string} */
18406
+ status: "ok" | "warn" | "error";
18407
+ at: string | null;
18408
+ value: number | null;
18409
+ code: string | null;
18410
+ fix_step: ("messaging" | "flow" | "threading" | "directory") | null;
18411
+ }[];
18412
+ slos: {
18413
+ /** @enum {string} */
18414
+ key: "handoff_delivery" | "inbound_processing" | "request_budget";
18415
+ target: number;
18416
+ actual: number | null;
18417
+ /** @enum {string} */
18418
+ status: "met" | "breached" | "no_data";
18419
+ good: number;
18420
+ total: number;
18421
+ window_hours: number;
18422
+ }[];
18423
+ governor: {
18424
+ /** @enum {string} */
18425
+ status: "ok" | "throttled" | "circuit_open";
18426
+ budget_per_minute: number;
18427
+ used_in_window: number;
18428
+ paused_until: string | null;
18429
+ circuit_open_until: string | null;
18430
+ requests_24h: number;
18431
+ rate_limited_24h: number;
18432
+ server_errors_24h: number;
18433
+ circuit_opened_24h: number;
18434
+ top_rate_limited_endpoints: {
18435
+ endpoint: string;
18436
+ count: number;
18437
+ }[];
18438
+ };
18439
+ reconnect: {
18440
+ required: boolean;
18441
+ since: string | null;
18442
+ action: ("reconnect_oauth" | "update_credentials") | null;
18443
+ };
18444
+ drift: {
18445
+ codes: string[];
18446
+ repair_steps: ("messaging" | "flow" | "threading")[];
18447
+ last_repair: {
18448
+ at: string;
18449
+ /** @enum {string} */
18450
+ trigger: "auto" | "manual";
18451
+ results: {
18452
+ /** @enum {string} */
18453
+ step: "messaging" | "flow" | "threading";
18454
+ status: string;
18455
+ code: string | null;
18456
+ }[];
18457
+ } | null;
18458
+ };
18459
+ expired_events: {
18460
+ count: number;
18461
+ oldest_at: string | null;
18462
+ };
18463
+ region: string;
18464
+ secrets: {
18465
+ messaging_secret_rotation_grace_until: string | null;
18466
+ };
18467
+ } | null;
18468
+ };
18271
18469
  ErrorDto: {
18272
18470
  statusCode?: number;
18273
18471
  message?: string;
@@ -18635,10 +18833,10 @@ export interface operations {
18635
18833
  query?: {
18636
18834
  startDate?: string;
18637
18835
  endDate?: string;
18638
- /** @description Repeat to match any of several. Known values: organization, chat_session, custom_session_status, chat_history, consumer, user, group, group_user, role, user_role, skill, user_skills, action, workflow, flow_variable, api_key, openapi_spec, twilio_credential, twitter_account, sunshine_integration, shopify_settings, airbyte_connection, email_channel, custom_domain, sequence, outbound_email, help_center, help_center_category, help_center_article, ai_instruction, website_data_source, pdf_data_source, ai_phone_agent, call_history, teammate_call, analytics, voc_insight, ai_evaluation, organization_model_version, organization_tags_definition, organization_draft_mode_settings, webhook_endpoint, agent_availability, csat_score, csat_settings, agent_assignment_settings, ai_context_custom_data_filters, alert_rule, pii_redaction_settings, security_notification_settings, mini_app, mini_app_version, mcp_server, mcp_connection, organization_secret, saved_reply_translation. */
18836
+ /** @description Repeat to match any of several. Known values: organization, chat_session, custom_session_status, chat_history, consumer, user, group, group_user, role, user_role, skill, user_skills, action, workflow, flow_variable, api_key, openapi_spec, twilio_credential, twitter_account, sunshine_integration, genesys_integration, shopify_settings, airbyte_connection, email_channel, custom_domain, sequence, outbound_email, help_center, help_center_category, help_center_article, ai_instruction, website_data_source, pdf_data_source, ai_phone_agent, call_history, teammate_call, analytics, voc_insight, ai_evaluation, organization_model_version, organization_tags_definition, organization_draft_mode_settings, webhook_endpoint, agent_availability, csat_score, csat_settings, agent_assignment_settings, ai_context_custom_data_filters, alert_rule, pii_redaction_settings, security_notification_settings, mini_app, mini_app_version, mcp_server, mcp_connection, organization_secret, saved_reply_translation. */
18639
18837
  entityType?: string | string[];
18640
18838
  entityId?: string;
18641
- /** @description Repeat to match any of several. Known values: create, update, delete, archive, restore, delete_multiple, unpublish, login, logout, password_change, password_reset, token_create, token_revoke, settings_update, handoff_settings_update, translation_settings_update, integration_connect, mcp_tool_call, access_token_retrieved, integration_disconnect, webhook_create, webhook_update, webhook_delete, permission_grant, permission_revoke, api_key_create, api_key_delete, twitter_chat_passcode_reveal, user_invite, user_invite_accept, user_remove, email_send, message_send, teammate_call_started, teammate_call_ended, conference_participant_invited, conference_participant_removed, session_takeover, session_assignee_update, organization_update, organization_ai_profile_update, organization_global_variable_delete, update_agent_availability_status, redaction, message_deleted, user_invite_delete, user_invite_resend, user_invite_link_copied, alert_rule.created, alert_rule.updated, alert_rule.deleted, publish, share. */
18839
+ /** @description Repeat to match any of several. Known values: create, update, delete, archive, restore, delete_multiple, unpublish, login, logout, password_change, password_reset, token_create, token_revoke, settings_update, handoff_settings_update, translation_settings_update, integration_connect, mcp_tool_call, access_token_retrieved, integration_disconnect, secret_rotate, webhook_create, webhook_update, webhook_delete, permission_grant, permission_revoke, api_key_create, api_key_delete, twitter_chat_passcode_reveal, user_invite, user_invite_accept, user_remove, email_send, message_send, teammate_call_started, teammate_call_ended, conference_participant_invited, conference_participant_removed, session_takeover, session_assignee_update, organization_update, organization_ai_profile_update, organization_global_variable_delete, update_agent_availability_status, redaction, message_deleted, user_invite_delete, user_invite_resend, user_invite_link_copied, alert_rule.created, alert_rule.updated, alert_rule.deleted, publish, share. */
18642
18840
  eventType?: string | string[];
18643
18841
  /** @description Repeat to match any of several. */
18644
18842
  eventCategory?: ("access" | "agent_availability" | "communication" | "configuration" | "data" | "security") | ("access" | "agent_availability" | "communication" | "configuration" | "data" | "security")[];
@@ -21161,7 +21359,7 @@ export interface operations {
21161
21359
  /** @description Full-text search over item titles/content */
21162
21360
  search?: string;
21163
21361
  /** @description Filter to a specific external data source (e.g. website, confluence, notion) */
21164
- data_source?: "confluence" | "notion" | "zendesk_support" | "shopify" | "gitbook" | "intercom" | "front" | "freshdesk" | "hubspot_kb" | "ai_instructions" | "custom_training" | "website" | "workflow" | "help_center";
21362
+ data_source?: "confluence" | "notion" | "zendesk_support" | "shopify" | "gitbook" | "intercom" | "front" | "freshdesk" | "hubspot_kb" | "genesys" | "ai_instructions" | "custom_training" | "website" | "workflow" | "help_center";
21165
21363
  visibility?: "internal" | "public";
21166
21364
  page?: number;
21167
21365
  limit?: number;
@@ -32895,6 +33093,131 @@ export interface operations {
32895
33093
  };
32896
33094
  };
32897
33095
  };
33096
+ getGenesysSettings: {
33097
+ parameters: {
33098
+ query?: never;
33099
+ header?: never;
33100
+ path?: never;
33101
+ cookie?: never;
33102
+ };
33103
+ requestBody?: never;
33104
+ responses: {
33105
+ /** @description Default Response */
33106
+ 200: {
33107
+ headers: {
33108
+ [name: string]: unknown;
33109
+ };
33110
+ content: {
33111
+ "application/json": components["schemas"]["GenesysSettingsEnvelopeDto"];
33112
+ };
33113
+ };
33114
+ /** @description Internal Server Error */
33115
+ 500: {
33116
+ headers: {
33117
+ [name: string]: unknown;
33118
+ };
33119
+ content: {
33120
+ "application/json": components["schemas"]["ErrorDto"];
33121
+ };
33122
+ };
33123
+ };
33124
+ };
33125
+ updateGenesysSettings: {
33126
+ parameters: {
33127
+ query?: never;
33128
+ header?: never;
33129
+ path?: never;
33130
+ cookie?: never;
33131
+ };
33132
+ requestBody: {
33133
+ content: {
33134
+ "application/json": {
33135
+ smart_routing?: boolean;
33136
+ resume_ai_after_wrapup?: boolean;
33137
+ /** @enum {string} */
33138
+ wrapup_suggestion_mode?: "off" | "suggest" | "provisional";
33139
+ };
33140
+ };
33141
+ };
33142
+ responses: {
33143
+ /** @description Default Response */
33144
+ 200: {
33145
+ headers: {
33146
+ [name: string]: unknown;
33147
+ };
33148
+ content: {
33149
+ "application/json": components["schemas"]["GenesysSettingsEnvelopeDto"];
33150
+ };
33151
+ };
33152
+ /** @description Internal Server Error */
33153
+ 500: {
33154
+ headers: {
33155
+ [name: string]: unknown;
33156
+ };
33157
+ content: {
33158
+ "application/json": components["schemas"]["ErrorDto"];
33159
+ };
33160
+ };
33161
+ };
33162
+ };
33163
+ listGenesysQueues: {
33164
+ parameters: {
33165
+ query?: never;
33166
+ header?: never;
33167
+ path?: never;
33168
+ cookie?: never;
33169
+ };
33170
+ requestBody?: never;
33171
+ responses: {
33172
+ /** @description Default Response */
33173
+ 200: {
33174
+ headers: {
33175
+ [name: string]: unknown;
33176
+ };
33177
+ content: {
33178
+ "application/json": components["schemas"]["GenesysQueuesDto"];
33179
+ };
33180
+ };
33181
+ /** @description Internal Server Error */
33182
+ 500: {
33183
+ headers: {
33184
+ [name: string]: unknown;
33185
+ };
33186
+ content: {
33187
+ "application/json": components["schemas"]["ErrorDto"];
33188
+ };
33189
+ };
33190
+ };
33191
+ };
33192
+ getGenesysHealth: {
33193
+ parameters: {
33194
+ query?: never;
33195
+ header?: never;
33196
+ path?: never;
33197
+ cookie?: never;
33198
+ };
33199
+ requestBody?: never;
33200
+ responses: {
33201
+ /** @description Default Response */
33202
+ 200: {
33203
+ headers: {
33204
+ [name: string]: unknown;
33205
+ };
33206
+ content: {
33207
+ "application/json": components["schemas"]["GenesysHealthEnvelopeDto"];
33208
+ };
33209
+ };
33210
+ /** @description Internal Server Error */
33211
+ 500: {
33212
+ headers: {
33213
+ [name: string]: unknown;
33214
+ };
33215
+ content: {
33216
+ "application/json": components["schemas"]["ErrorDto"];
33217
+ };
33218
+ };
33219
+ };
33220
+ };
32898
33221
  getFreshdeskSettings: {
32899
33222
  parameters: {
32900
33223
  query?: never;