@opencx/mcp 1.15.78 → 1.15.80
This diff represents the content of publicly available package versions that have been released to one of the supported registries. The information contained in this diff is provided for informational purposes only and reflects changes between package versions as they appear in their respective public registries.
- package/dist/integrations.d.ts +1 -1
- package/dist/integrations.d.ts.map +1 -1
- package/dist/integrations.js +1 -0
- package/dist/integrations.js.map +1 -1
- package/dist/schema.d.ts +553 -103
- package/dist/schema.d.ts.map +1 -1
- package/dist/server.d.ts.map +1 -1
- package/dist/server.js +2 -0
- package/dist/server.js.map +1 -1
- package/dist/server.spec.js +5 -2
- package/dist/server.spec.js.map +1 -1
- package/dist/tools/genesys-integration.d.ts +4 -0
- package/dist/tools/genesys-integration.d.ts.map +1 -0
- package/dist/tools/genesys-integration.js +39 -0
- package/dist/tools/genesys-integration.js.map +1 -0
- package/dist/tools/macros.d.ts.map +1 -1
- package/dist/tools/macros.js +33 -2
- package/dist/tools/macros.js.map +1 -1
- package/dist/tools/macros.spec.js +32 -0
- package/dist/tools/macros.spec.js.map +1 -1
- package/dist/tools/sessions.d.ts.map +1 -1
- package/dist/tools/sessions.js +4 -6
- package/dist/tools/sessions.js.map +1 -1
- package/package.json +1 -1
package/dist/schema.d.ts
CHANGED
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@@ -290,7 +290,7 @@ export interface paths {
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put?: never;
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/**
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* Merge sessions
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-
* @description Permanently close source sessions and attach them to this primary. Sources cannot be reopened or replied to. All replies use the primary channel and recipients. Requires merge-sessions:write and OpenCX or
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* @description Permanently close source sessions and attach them to this primary. Sources cannot be reopened or replied to. All replies use the primary channel and recipients. Requires merge-sessions:write and OpenCX, Zendesk or Genesys Cloud ticketing. Reuse idempotencyKey with the identical request when retrying.
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*/
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post: operations["mergeSessions"];
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delete?: never;
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@@ -2209,7 +2209,7 @@ export interface paths {
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get: operations["getMacroSettings"];
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/**
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* Update macro settings
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* @description Choose the languages every org-wide macro is translated into. Choosing a language translates every org-wide macro into it; languages that are already chosen are not translated again. Translations are
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* @description Choose the languages every org-wide macro is translated into. Choosing a language translates every org-wide macro into it; languages that are already chosen are not translated again. Translations are generated copies: edit the macro and they refresh; to use your own wording for a language, see `setMacroTranslation`. Variables are never translated. Whether suggested macros are on for the workspace is read-only here (`suggestions_enabled` in the response); it is changed in Settings → Workspace. Returns the new settings.
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*/
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put: operations["updateMacroSettings"];
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post?: never;
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@@ -2276,7 +2276,7 @@ export interface paths {
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};
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/**
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* Get macro translations
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* @description One org-wide macro's translation into each selected language: its `status` (`ready`, `pending` while it is being translated or after the macro changed, or `failed`) and the translated `title`, `content` and option labels, which are empty until the translation is ready. `source_language` is the language the macro itself is written in, which gets no translation. Translations are
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* @description One org-wide macro's translation into each selected language: its `status` (`ready`, `pending` while it is being translated or after the macro changed, or `failed`) and the translated `title`, `content` and option labels, which are empty until the translation is ready. `source_language` is the language the macro itself is written in, which gets no translation. Translations are generated copies: edit the macro and they refresh; to use your own wording for a language, see `setMacroTranslation`. Personal macros are not included.
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*/
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get: operations["getMacroTranslations"];
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put?: never;
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@@ -2307,6 +2307,26 @@ export interface paths {
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patch?: never;
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trace?: never;
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};
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"/macros/{id}/translations/{language}": {
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parameters: {
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query?: never;
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header?: never;
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path?: never;
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cookie?: never;
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};
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get?: never;
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/**
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* Set a macro translation
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* @description Replace one org-wide macro's translation into one selected language with your own wording, instead of the generated one. `content` is HTML like a macro body; `options` relabels the macro's options by `id` (leave it out to keep the current translated labels). It is used like a generated translation and kept until the macro's title, content or options (or a custom variable it uses) change, which translates it again; `retranslateMacro` also replaces it with a generated one. The change is recorded in the audit log, and `overridden_by` names who wrote it. Returns the macro's translations. Fails with 400 when the language is not one of the selected `translation_languages` or is the macro's own `source_language`.
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*/
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put: operations["setMacroTranslation"];
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post?: never;
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delete?: never;
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options?: never;
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head?: never;
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patch?: never;
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trace?: never;
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};
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"/skills": {
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parameters: {
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query?: never;
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@@ -7072,6 +7092,70 @@ export interface paths {
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patch?: never;
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trace?: never;
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};
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"/integrations/genesys/settings": {
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parameters: {
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query?: never;
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header?: never;
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path?: never;
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cookie?: never;
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};
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/**
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* Get Genesys Cloud settings
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* @description Read the Genesys Cloud connection and handoff settings. Answers `connected: false` with `settings: null` when Genesys Cloud is not connected. The client secret is never returned.
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*/
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get: operations["getGenesysSettings"];
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put?: never;
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post?: never;
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delete?: never;
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options?: never;
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head?: never;
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/**
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* Update Genesys Cloud handoff settings
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* @description Partially update the handoff switches; omitted fields keep their value. Answers 400 when Genesys Cloud is not connected, or for smart routing with a pinned queue or agent target.
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*/
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patch: operations["updateGenesysSettings"];
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trace?: never;
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};
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"/integrations/genesys/queues": {
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parameters: {
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query?: never;
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header?: never;
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path?: never;
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cookie?: never;
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};
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/**
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* List Genesys Cloud queues
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* @description List the queues from the last directory sync and the team each is linked to. Answers `connected: false` with an empty list when Genesys Cloud is not connected.
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*/
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get: operations["listGenesysQueues"];
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put?: never;
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post?: never;
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delete?: never;
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options?: never;
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head?: never;
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patch?: never;
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trace?: never;
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};
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"/integrations/genesys/health": {
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parameters: {
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query?: never;
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header?: never;
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path?: never;
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cookie?: never;
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};
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/**
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* Get Genesys Cloud health
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* @description Read the health signals, objectives, drift and last repair of the connection. Answers `connected: false` with `health: null` when Genesys Cloud is not connected.
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*/
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get: operations["getGenesysHealth"];
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put?: never;
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post?: never;
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delete?: never;
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options?: never;
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head?: never;
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patch?: never;
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trace?: never;
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};
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"/integrations/freshdesk/settings": {
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parameters: {
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query?: never;
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@@ -7775,7 +7859,7 @@ export interface paths {
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options?: never;
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head?: never;
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/**
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-
* Update a mini app's name, description, or
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* Update a mini app's name, description, icon, or tags
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* @description Requires an identified user with mini-apps:write. An empty editor list allows everyone with that permission; a nonempty list restricts editing to selected people and the owner. Viewing access does not grant editing access.
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*/
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patch: operations["updateMiniAppDetails"];
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@@ -7798,6 +7882,23 @@ export interface paths {
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patch?: never;
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trace?: never;
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};
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"/mini-apps/tags": {
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parameters: {
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query?: never;
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header?: never;
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path?: never;
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cookie?: never;
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};
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/** List the tags in use on mini apps */
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get: operations["listMiniAppTags"];
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put?: never;
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post?: never;
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delete?: never;
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options?: never;
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head?: never;
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patch?: never;
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trace?: never;
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};
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}
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export type webhooks = Record<string, never>;
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export interface components {
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@@ -7908,6 +8009,29 @@ export interface components {
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};
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/** @enum {string} */
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MessageOptionType: "text" | "workflow";
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OfficeHoursExceptionDto: {
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name: string;
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/**
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* Format: date-time
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* @description Inclusive local start, YYYY-MM-DDTHH:mm:ss, in the schedule timezone
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*/
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starts_at: string;
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/**
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* Format: date-time
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* @description Exclusive local end, YYYY-MM-DDTHH:mm:ss, in the schedule timezone
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*/
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ends_at: string;
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/**
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* @description Holiday and closed periods override opening hours. Holiday takes precedence.
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* @enum {string}
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*/
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kind: "holiday" | "closed" | "open";
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/**
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* @description Repeat on the same month and day each year, starting in the specified year
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* @default false
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*/
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repeat_yearly: boolean;
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+
};
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SalesforceReplyTemplateRules: {
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conditions: ({
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/** @constant */
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@@ -7952,29 +8076,6 @@ export interface components {
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/** @description To address of the AI agent's autopilot Case email: a literal address, a {{session attribute}} such as {{reservation_email}}, or an {{#if …}} branch, resolved per session. Used only when it resolves to an email address; otherwise the Case contact's address applies. Empty or null clears it. */
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to_address?: string | null;
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};
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-
OfficeHoursExceptionDto: {
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name: string;
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/**
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* Format: date-time
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* @description Inclusive local start, YYYY-MM-DDTHH:mm:ss, in the schedule timezone
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-
*/
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starts_at: string;
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/**
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* Format: date-time
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* @description Exclusive local end, YYYY-MM-DDTHH:mm:ss, in the schedule timezone
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-
*/
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ends_at: string;
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/**
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* @description Holiday and closed periods override opening hours. Holiday takes precedence.
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* @enum {string}
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*/
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kind: "holiday" | "closed" | "open";
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/**
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* @description Repeat on the same month and day each year, starting in the specified year
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* @default false
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*/
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repeat_yearly: boolean;
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-
};
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CreateSlaPolicyDto: {
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name: string;
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office_hours_id?: string | null;
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@@ -8025,6 +8126,17 @@ export interface components {
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} | null;
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/** @enum {string} */
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PhoneHandoffReason: "ai_initiated" | "no_agent_assigned" | "agent_unavailable" | "caller_requested" | "timeout" | "unknown";
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+
SetMacroTranslationDto: {
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/** @description The translated title. */
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title: string;
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/** @description The translated body, HTML like a macro body (`<p>`, `<br>`, `<strong>`, `<em>`, `<s>`, `<a href>`, lists, inline images). Keep {{variables}} as written. */
|
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content: string;
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/** @description Translated labels for the macro's options, by option `id` (up to 20 characters each). Leave out to keep the current translated labels; an option not listed is sent with its original label. */
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options?: {
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id: string;
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label: string;
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}[];
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};
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RetranslateMacroDto: {
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languages?: string[];
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};
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@@ -8228,13 +8340,6 @@ export interface components {
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[key: string]: string;
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} | null;
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};
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CreateGroupCategoryDto: {
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name: string;
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};
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AddUserToGroupDto: {
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userId: number;
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groupId?: string;
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-
};
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CreateGroupDto: {
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name: string;
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category_id?: string | null;
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@@ -8260,6 +8365,38 @@ export interface components {
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/** @description Seconds between automatic assignments to the same agent under the least-busy strategy: 0 turns pacing off, otherwise 15 to 3600. */
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auto_assign_interval_seconds?: number;
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};
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+
UpdateGroupDto: {
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name?: string;
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category_id?: string | null;
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description?: string;
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is_support_enabled?: boolean;
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support_office_hours_id?: string | null;
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/** @enum {string} */
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support_assignment_strategy?: "least-busy" | "round-robin" | "unassigned";
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+
/** @description Team wrap-up in seconds. Null inherits the organization setting; zero disables wrap-up. */
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call_wrap_up_seconds?: number | null;
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+
/** @description Queue calls for this team and offer each call to one available agent at a time. */
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8379
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+
telephony_pacing_enabled?: boolean;
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telephony_ring_seconds?: number;
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telephony_queue_wait_seconds?: number;
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8382
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/** @enum {string} */
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telephony_distribution?: "fewest_answered_today" | "longest_available";
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+
/** @description SLA policy whose phone answer-time target grades calls waiting in this team. Null uses the organization default. */
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phone_sla_policy_id?: string | null;
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/** @description Record calls answered by this team. When off, answering does not start a recording; one the phone agent or call flow already started keeps running. */
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+
call_recording_enabled?: boolean;
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+
/** @description Languages spoken on calls this team answers (language codes). Live transcripts of those calls stay in these languages; empty uses the organization default. */
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call_languages?: string[];
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8390
|
+
/** @description Seconds between automatic assignments to the same agent under the least-busy strategy: 0 turns pacing off, otherwise 15 to 3600. */
|
|
8391
|
+
auto_assign_interval_seconds?: number;
|
|
8392
|
+
};
|
|
8393
|
+
CreateGroupCategoryDto: {
|
|
8394
|
+
name: string;
|
|
8395
|
+
};
|
|
8396
|
+
AddUserToGroupDto: {
|
|
8397
|
+
userId: number;
|
|
8398
|
+
groupId?: string;
|
|
8399
|
+
};
|
|
8263
8400
|
CreateWebCallDto: {
|
|
8264
8401
|
/**
|
|
8265
8402
|
* Format: uuid
|
|
@@ -8287,6 +8424,7 @@ export interface components {
|
|
|
8287
8424
|
name: string;
|
|
8288
8425
|
description?: string;
|
|
8289
8426
|
icon?: components["schemas"]["MiniAppIcon"];
|
|
8427
|
+
tags?: string[];
|
|
8290
8428
|
};
|
|
8291
8429
|
SubmitMiniAppDto: {
|
|
8292
8430
|
/** Format: uuid */
|
|
@@ -8308,6 +8446,7 @@ export interface components {
|
|
|
8308
8446
|
description?: string | null;
|
|
8309
8447
|
enabled_channels?: components["schemas"]["SessionChannel"][];
|
|
8310
8448
|
icon?: components["schemas"]["MiniAppIcon"] | null;
|
|
8449
|
+
tags?: string[];
|
|
8311
8450
|
};
|
|
8312
8451
|
DefaultOfficeHoursInputDto: {
|
|
8313
8452
|
/** @description IANA timezone for the default schedule (e.g. "America/New_York", "Europe/London", "Asia/Tokyo") */
|
|
@@ -10228,7 +10367,7 @@ export interface components {
|
|
|
10228
10367
|
* @description Voice provider returned by the /phone/voices endpoint. It is inferred from voice_id when omitted.
|
|
10229
10368
|
* @enum {string}
|
|
10230
10369
|
*/
|
|
10231
|
-
tts_provider?: "elevenlabs" | "cartesia";
|
|
10370
|
+
tts_provider?: "elevenlabs" | "cartesia" | "hamsa";
|
|
10232
10371
|
/** @description ISO-639-1 language codes the agent should speak. Supported languages can be combined; Arabic accepts dialect tags such as "ar-SA". */
|
|
10233
10372
|
language?: string[];
|
|
10234
10373
|
/** @description What the agent says when it picks up (default: "Hello?") */
|
|
@@ -10262,7 +10401,7 @@ export interface components {
|
|
|
10262
10401
|
* @description Voice provider returned by the /phone/voices endpoint. It is inferred from voice_id when omitted.
|
|
10263
10402
|
* @enum {string}
|
|
10264
10403
|
*/
|
|
10265
|
-
tts_provider?: "elevenlabs" | "cartesia";
|
|
10404
|
+
tts_provider?: "elevenlabs" | "cartesia" | "hamsa";
|
|
10266
10405
|
/** @description ISO-639-1 language codes the agent should speak. Supported languages can be combined; Arabic accepts dialect tags such as "ar-SA". */
|
|
10267
10406
|
language?: string[];
|
|
10268
10407
|
/** @description What the agent says when it picks up (default: "Hello?") */
|
|
@@ -10328,31 +10467,6 @@ export interface components {
|
|
|
10328
10467
|
};
|
|
10329
10468
|
};
|
|
10330
10469
|
};
|
|
10331
|
-
UpdateGroupDto: {
|
|
10332
|
-
name?: string;
|
|
10333
|
-
category_id?: string | null;
|
|
10334
|
-
description?: string;
|
|
10335
|
-
is_support_enabled?: boolean;
|
|
10336
|
-
support_office_hours_id?: string | null;
|
|
10337
|
-
/** @enum {string} */
|
|
10338
|
-
support_assignment_strategy?: "least-busy" | "round-robin" | "unassigned";
|
|
10339
|
-
/** @description Team wrap-up in seconds. Null inherits the organization setting; zero disables wrap-up. */
|
|
10340
|
-
call_wrap_up_seconds?: number | null;
|
|
10341
|
-
/** @description Queue calls for this team and offer each call to one available agent at a time. */
|
|
10342
|
-
telephony_pacing_enabled?: boolean;
|
|
10343
|
-
telephony_ring_seconds?: number;
|
|
10344
|
-
telephony_queue_wait_seconds?: number;
|
|
10345
|
-
/** @enum {string} */
|
|
10346
|
-
telephony_distribution?: "fewest_answered_today" | "longest_available";
|
|
10347
|
-
/** @description SLA policy whose phone answer-time target grades calls waiting in this team. Null uses the organization default. */
|
|
10348
|
-
phone_sla_policy_id?: string | null;
|
|
10349
|
-
/** @description Record calls answered by this team. When off, answering does not start a recording; one the phone agent or call flow already started keeps running. */
|
|
10350
|
-
call_recording_enabled?: boolean;
|
|
10351
|
-
/** @description Languages spoken on calls this team answers (language codes). Live transcripts of those calls stay in these languages; empty uses the organization default. */
|
|
10352
|
-
call_languages?: string[];
|
|
10353
|
-
/** @description Seconds between automatic assignments to the same agent under the least-busy strategy: 0 turns pacing off, otherwise 15 to 3600. */
|
|
10354
|
-
auto_assign_interval_seconds?: number;
|
|
10355
|
-
};
|
|
10356
10470
|
CreateTrainingPublicDto: {
|
|
10357
10471
|
/** @description The scenario title or trigger phrase */
|
|
10358
10472
|
title: string;
|
|
@@ -11613,6 +11727,36 @@ export interface components {
|
|
|
11613
11727
|
customDataKeys?: string[];
|
|
11614
11728
|
}[];
|
|
11615
11729
|
};
|
|
11730
|
+
MacroAttachmentDto: {
|
|
11731
|
+
id: string;
|
|
11732
|
+
name: string;
|
|
11733
|
+
size: number;
|
|
11734
|
+
type: string;
|
|
11735
|
+
url: string;
|
|
11736
|
+
};
|
|
11737
|
+
SavedReplyDto: {
|
|
11738
|
+
id: string;
|
|
11739
|
+
org_id: string;
|
|
11740
|
+
/** @description Group the macro belongs to: a section in Settings → Macros and in the inbox macro picker. "general" when it has none. */
|
|
11741
|
+
category: string;
|
|
11742
|
+
title: string;
|
|
11743
|
+
/** @description Macro body as channel-safe HTML, with {{variable}} references. */
|
|
11744
|
+
content: string;
|
|
11745
|
+
attachments: components["schemas"]["MacroAttachmentDto"][];
|
|
11746
|
+
options: components["schemas"]["MessageOptionDto"][];
|
|
11747
|
+
user_id: number | null;
|
|
11748
|
+
/** @description Authenticated creator, when known. Read-only; null for legacy or integration-created macros. */
|
|
11749
|
+
created_by_user_id: number | null;
|
|
11750
|
+
overrides_saved_reply_id: string | null;
|
|
11751
|
+
exclude_from_suggestions: boolean;
|
|
11752
|
+
/** @description Teams whose agents see this macro in the inbox. Empty = every agent. Admins with Macros settings access always see it. Org-wide macros only. */
|
|
11753
|
+
allowed_team_ids: string[];
|
|
11754
|
+
source_language: string | null;
|
|
11755
|
+
/** Format: date-time */
|
|
11756
|
+
created_at: string;
|
|
11757
|
+
/** Format: date-time */
|
|
11758
|
+
updated_at: string;
|
|
11759
|
+
};
|
|
11616
11760
|
MacroTranslationsDto: {
|
|
11617
11761
|
saved_reply_id: string;
|
|
11618
11762
|
source_language: string | null;
|
|
@@ -11626,6 +11770,11 @@ export interface components {
|
|
|
11626
11770
|
id: string;
|
|
11627
11771
|
label: string;
|
|
11628
11772
|
}[];
|
|
11773
|
+
/** @description Who wrote the text in use, when it is not a generated translation. `user_id` is null when an API key wrote it. */
|
|
11774
|
+
overridden_by: {
|
|
11775
|
+
user_id: number | null;
|
|
11776
|
+
name: string | null;
|
|
11777
|
+
} | null;
|
|
11629
11778
|
/** Format: date-time */
|
|
11630
11779
|
updated_at: string;
|
|
11631
11780
|
}[];
|
|
@@ -11692,36 +11841,6 @@ export interface components {
|
|
|
11692
11841
|
system_options: components["schemas"]["StructuredFieldSystemOptionDto"][];
|
|
11693
11842
|
};
|
|
11694
11843
|
StructuredFieldListDto: components["schemas"]["StructuredFieldTreeDto"][];
|
|
11695
|
-
MacroAttachmentDto: {
|
|
11696
|
-
id: string;
|
|
11697
|
-
name: string;
|
|
11698
|
-
size: number;
|
|
11699
|
-
type: string;
|
|
11700
|
-
url: string;
|
|
11701
|
-
};
|
|
11702
|
-
SavedReplyDto: {
|
|
11703
|
-
id: string;
|
|
11704
|
-
org_id: string;
|
|
11705
|
-
/** @description Group the macro belongs to: a section in Settings → Macros and in the inbox macro picker. "general" when it has none. */
|
|
11706
|
-
category: string;
|
|
11707
|
-
title: string;
|
|
11708
|
-
/** @description Macro body as channel-safe HTML, with {{variable}} references. */
|
|
11709
|
-
content: string;
|
|
11710
|
-
attachments: components["schemas"]["MacroAttachmentDto"][];
|
|
11711
|
-
options: components["schemas"]["MessageOptionDto"][];
|
|
11712
|
-
user_id: number | null;
|
|
11713
|
-
/** @description Authenticated creator, when known. Read-only; null for legacy or integration-created macros. */
|
|
11714
|
-
created_by_user_id: number | null;
|
|
11715
|
-
overrides_saved_reply_id: string | null;
|
|
11716
|
-
exclude_from_suggestions: boolean;
|
|
11717
|
-
/** @description Teams whose agents see this macro in the inbox. Empty = every agent. Admins with Macros settings access always see it. Org-wide macros only. */
|
|
11718
|
-
allowed_team_ids: string[];
|
|
11719
|
-
source_language: string | null;
|
|
11720
|
-
/** Format: date-time */
|
|
11721
|
-
created_at: string;
|
|
11722
|
-
/** Format: date-time */
|
|
11723
|
-
updated_at: string;
|
|
11724
|
-
};
|
|
11725
11844
|
CustomSessionStatusDto: {
|
|
11726
11845
|
id: string;
|
|
11727
11846
|
org_id: string;
|
|
@@ -12132,6 +12251,7 @@ export interface components {
|
|
|
12132
12251
|
CreateMiniAppResponseDto: {
|
|
12133
12252
|
/** Format: uuid */
|
|
12134
12253
|
app_id: string;
|
|
12254
|
+
tags: string[];
|
|
12135
12255
|
};
|
|
12136
12256
|
SubmitMiniAppResponseDto: {
|
|
12137
12257
|
/** Format: uuid */
|
|
@@ -12156,6 +12276,10 @@ export interface components {
|
|
|
12156
12276
|
description: string | null;
|
|
12157
12277
|
enabled_channels: string[];
|
|
12158
12278
|
icon: components["schemas"]["MiniAppIcon"] | null;
|
|
12279
|
+
tags: string[];
|
|
12280
|
+
};
|
|
12281
|
+
MiniAppTagsResponseDto: {
|
|
12282
|
+
tags: string[];
|
|
12159
12283
|
};
|
|
12160
12284
|
DefaultOfficeHoursResponseDto: {
|
|
12161
12285
|
/** @description IANA timezone (e.g. "America/New_York", "Europe/London") */
|
|
@@ -12179,7 +12303,7 @@ export interface components {
|
|
|
12179
12303
|
};
|
|
12180
12304
|
PhoneAgentVoiceDto: {
|
|
12181
12305
|
/** @enum {string} */
|
|
12182
|
-
provider: "elevenlabs" | "cartesia" | "vapi" | "live";
|
|
12306
|
+
provider: "elevenlabs" | "cartesia" | "hamsa" | "vapi" | "live";
|
|
12183
12307
|
/** @enum {string} */
|
|
12184
12308
|
voice_mode: "modular" | "live";
|
|
12185
12309
|
voice_id: string;
|
|
@@ -12586,6 +12710,8 @@ export interface components {
|
|
|
12586
12710
|
/** Format: date-time */
|
|
12587
12711
|
updated_at: string;
|
|
12588
12712
|
};
|
|
12713
|
+
/** @enum {string} */
|
|
12714
|
+
SavedReplyVariableEnum: "agent.full_name" | "agent.first_name" | "agent.email" | "contact.full_name" | "contact.first_name" | "contact.last_name" | "contact.email" | "contact.phone" | "session.number" | "session.status" | "session.language" | "org.name";
|
|
12589
12715
|
MacroSuggestionInsightsDto: {
|
|
12590
12716
|
saved_reply_id: string;
|
|
12591
12717
|
/** @constant */
|
|
@@ -12607,8 +12733,6 @@ export interface components {
|
|
|
12607
12733
|
MacroSuggestionInsightsListDto: {
|
|
12608
12734
|
items: components["schemas"]["MacroSuggestionInsightsDto"][];
|
|
12609
12735
|
};
|
|
12610
|
-
/** @enum {string} */
|
|
12611
|
-
SavedReplyVariableEnum: "agent.full_name" | "agent.first_name" | "agent.email" | "contact.full_name" | "contact.first_name" | "contact.last_name" | "contact.email" | "contact.phone" | "session.number" | "session.status" | "session.language" | "org.name";
|
|
12612
12736
|
SavedReplyVariablesResponseDto: {
|
|
12613
12737
|
enums: components["schemas"]["SavedReplyVariableEnum"][];
|
|
12614
12738
|
custom: components["schemas"]["SavedReplyVariableDto"][];
|
|
@@ -15666,7 +15790,7 @@ export interface components {
|
|
|
15666
15790
|
};
|
|
15667
15791
|
InvestigationTicketingSystem: {
|
|
15668
15792
|
/** @enum {string} */
|
|
15669
|
-
name: "dynamics365" | "freshchat" | "freshdesk" | "freshdesk_ticketing" | "front" | "gorgias" | "hubspot" | "infobip" | "intercom" | "open" | "salesforce" | "salesforce_v2" | "twilio_flex" | "zendesk" | "zendesk_v2";
|
|
15793
|
+
name: "dynamics365" | "freshchat" | "freshdesk" | "freshdesk_ticketing" | "front" | "genesys" | "gorgias" | "hubspot" | "infobip" | "intercom" | "jira_service_management" | "open" | "salesforce" | "salesforce_v2" | "twilio_flex" | "zendesk" | "zendesk_v2";
|
|
15670
15794
|
external_id: string;
|
|
15671
15795
|
/** @enum {string} */
|
|
15672
15796
|
id_type: "conversation_id" | "ticket_id" | "case_id" | "conversation_sid";
|
|
@@ -15872,7 +15996,7 @@ export interface components {
|
|
|
15872
15996
|
};
|
|
15873
15997
|
ticketing_system?: {
|
|
15874
15998
|
/** @enum {string} */
|
|
15875
|
-
name: "dynamics365" | "freshchat" | "freshdesk" | "freshdesk_ticketing" | "front" | "gorgias" | "hubspot" | "infobip" | "intercom" | "open" | "salesforce" | "salesforce_v2" | "twilio_flex" | "zendesk" | "zendesk_v2";
|
|
15999
|
+
name: "dynamics365" | "freshchat" | "freshdesk" | "freshdesk_ticketing" | "front" | "genesys" | "gorgias" | "hubspot" | "infobip" | "intercom" | "jira_service_management" | "open" | "salesforce" | "salesforce_v2" | "twilio_flex" | "zendesk" | "zendesk_v2";
|
|
15876
16000
|
external_id: string;
|
|
15877
16001
|
/** @enum {string} */
|
|
15878
16002
|
id_type: "conversation_id" | "ticket_id" | "case_id" | "conversation_sid";
|
|
@@ -15964,7 +16088,7 @@ export interface components {
|
|
|
15964
16088
|
};
|
|
15965
16089
|
ticketing_system?: {
|
|
15966
16090
|
/** @enum {string} */
|
|
15967
|
-
name: "dynamics365" | "freshchat" | "freshdesk" | "freshdesk_ticketing" | "front" | "gorgias" | "hubspot" | "infobip" | "intercom" | "open" | "salesforce" | "salesforce_v2" | "twilio_flex" | "zendesk" | "zendesk_v2";
|
|
16091
|
+
name: "dynamics365" | "freshchat" | "freshdesk" | "freshdesk_ticketing" | "front" | "genesys" | "gorgias" | "hubspot" | "infobip" | "intercom" | "jira_service_management" | "open" | "salesforce" | "salesforce_v2" | "twilio_flex" | "zendesk" | "zendesk_v2";
|
|
15968
16092
|
external_id: string;
|
|
15969
16093
|
/** @enum {string} */
|
|
15970
16094
|
id_type: "conversation_id" | "ticket_id" | "case_id" | "conversation_sid";
|
|
@@ -17049,7 +17173,7 @@ export interface components {
|
|
|
17049
17173
|
stt_model: ("deepgram/flux-general" | "deepgram/nova-3" | "deepgram/nova-3-medical" | "cartesia/ink-whisper" | "elevenlabs/scribe_v2_realtime" | "xai/stt-1" | "assemblyai/universal-3-5-pro" | "speechmatics/enhanced" | "google/gemini-3.5-transcribe-live" | "soniox/stt-rt-v5" | "openai/gpt-live-transcribe") | null;
|
|
17050
17174
|
tts_speed_pct: number | null;
|
|
17051
17175
|
/** @enum {string} */
|
|
17052
|
-
tts_provider: "elevenlabs" | "cartesia";
|
|
17176
|
+
tts_provider: "elevenlabs" | "cartesia" | "hamsa";
|
|
17053
17177
|
failover_transfer_destination_id: string | null;
|
|
17054
17178
|
/** @description Transfer destinations the agent may transfer to (`transfer_call` targets). */
|
|
17055
17179
|
transfer_destination_ids: string[];
|
|
@@ -17331,7 +17455,7 @@ export interface components {
|
|
|
17331
17455
|
/** Format: email */
|
|
17332
17456
|
email: string;
|
|
17333
17457
|
avatar_url?: string | null;
|
|
17334
|
-
permissions?: ("*" | "sessions:read" | "sessions:write" | "team-sessions:read" | "team-sessions:write" | "assigned-sessions:read" | "assigned-sessions:write" | "hybrid-inbox:read" | "sessions-personal-views:write" | "sessions-shared-views:read" | "sessions-shared-views:write" | "sessions-create:write" | "sessions-sub-sessions:write" | "merge-sessions:write" | "sessions-delete-own-messages:write" | "contacts:read" | "contacts:write" | "companies:read" | "companies:write" | "sequences:read" | "sequences:write" | "ai-training:read" | "ai-training:write" | "reports:read" | "reports:write" | "help-center:read" | "help-center:write" | "help-center-content:read" | "help-center-content:write" | "workflows:read" | "workflows:write" | "workflows:execute" | "actions:read" | "actions:write" | "mini-apps:read" | "mini-apps:write" | "companion:read" | "companion:write" | "redaction:read" | "redaction:write" | "voc:read" | "voc:write" | "audit-logs:read" | "settings:read" | "settings:write" | "settings-general:read" | "settings-general:write" | "settings-billing:read" | "settings-billing:write" | "settings-api-keys:read" | "settings-api-keys:write" | "settings-autopilot:read" | "settings-autopilot:write" | "settings-structured-fields:read" | "settings-structured-fields:write" | "settings-webhooks:read" | "settings-webhooks:write" | "settings-secrets:read" | "settings-secrets:write" | "settings-handoff:read" | "settings-handoff:write" | "settings-translations:read" | "settings-translations:write" | "settings-sso:read" | "settings-sso:write" | "settings-integrations:read" | "settings-integrations:write" | "settings-members:read" | "settings-members:write" | "settings-agent-availability:read" | "settings-agent-availability:write" | "settings-tags:read" | "settings-tags:write" | "settings-sla:read" | "settings-sla:write" | "settings-csat:read" | "settings-csat:write" | "settings-reports:read" | "settings-reports:write" | "settings-office-hours:read" | "settings-office-hours:write" | "settings-channels:read" | "settings-channels:write" | "settings-channels-voice:read" | "settings-channels-voice:write" | "settings-email-fleet:read" | "settings-email-fleet:write" | "settings-helpdesk:read" | "settings-helpdesk:write" | "settings-custom-statuses:read" | "settings-custom-statuses:write" | "settings-availability-statuses:read" | "settings-availability-statuses:write" | "settings-personal-profile:read" | "settings-personal-profile:write" | "settings-groups:read" | "settings-groups:write" | "settings-roles:read" | "settings-roles:write" | "settings-macros:read" | "settings-macros:write" | "settings-skills:read" | "settings-skills:write")[] | null;
|
|
17458
|
+
permissions?: ("*" | "sessions:read" | "sessions:write" | "team-sessions:read" | "team-sessions:write" | "assigned-sessions:read" | "assigned-sessions:write" | "hybrid-inbox:read" | "phone-outbound-all-numbers:write" | "sessions-personal-views:write" | "sessions-shared-views:read" | "sessions-shared-views:write" | "sessions-create:write" | "sessions-sub-sessions:write" | "merge-sessions:write" | "sessions-delete-own-messages:write" | "contacts:read" | "contacts:write" | "companies:read" | "companies:write" | "sequences:read" | "sequences:write" | "ai-training:read" | "ai-training:write" | "reports:read" | "reports:write" | "help-center:read" | "help-center:write" | "help-center-content:read" | "help-center-content:write" | "workflows:read" | "workflows:write" | "workflows:execute" | "actions:read" | "actions:write" | "mini-apps:read" | "mini-apps:write" | "companion:read" | "companion:write" | "redaction:read" | "redaction:write" | "voc:read" | "voc:write" | "audit-logs:read" | "settings:read" | "settings:write" | "settings-general:read" | "settings-general:write" | "settings-billing:read" | "settings-billing:write" | "settings-api-keys:read" | "settings-api-keys:write" | "settings-autopilot:read" | "settings-autopilot:write" | "settings-structured-fields:read" | "settings-structured-fields:write" | "settings-webhooks:read" | "settings-webhooks:write" | "settings-secrets:read" | "settings-secrets:write" | "settings-handoff:read" | "settings-handoff:write" | "settings-translations:read" | "settings-translations:write" | "settings-sso:read" | "settings-sso:write" | "settings-integrations:read" | "settings-integrations:write" | "settings-members:read" | "settings-members:write" | "settings-agent-availability:read" | "settings-agent-availability:write" | "settings-tags:read" | "settings-tags:write" | "settings-sla:read" | "settings-sla:write" | "settings-csat:read" | "settings-csat:write" | "settings-reports:read" | "settings-reports:write" | "settings-office-hours:read" | "settings-office-hours:write" | "settings-channels:read" | "settings-channels:write" | "settings-channels-voice:read" | "settings-channels-voice:write" | "settings-email-fleet:read" | "settings-email-fleet:write" | "settings-helpdesk:read" | "settings-helpdesk:write" | "settings-custom-statuses:read" | "settings-custom-statuses:write" | "settings-availability-statuses:read" | "settings-availability-statuses:write" | "settings-personal-profile:read" | "settings-personal-profile:write" | "settings-groups:read" | "settings-groups:write" | "settings-roles:read" | "settings-roles:write" | "settings-macros:read" | "settings-macros:write" | "settings-skills:read" | "settings-skills:write")[] | null;
|
|
17335
17459
|
roles: components["schemas"]["OrgUserRole"][];
|
|
17336
17460
|
};
|
|
17337
17461
|
OrgUserDetail: {
|
|
@@ -17341,7 +17465,7 @@ export interface components {
|
|
|
17341
17465
|
/** Format: email */
|
|
17342
17466
|
email: string;
|
|
17343
17467
|
avatar_url?: string | null;
|
|
17344
|
-
permissions?: ("*" | "sessions:read" | "sessions:write" | "team-sessions:read" | "team-sessions:write" | "assigned-sessions:read" | "assigned-sessions:write" | "hybrid-inbox:read" | "sessions-personal-views:write" | "sessions-shared-views:read" | "sessions-shared-views:write" | "sessions-create:write" | "sessions-sub-sessions:write" | "merge-sessions:write" | "sessions-delete-own-messages:write" | "contacts:read" | "contacts:write" | "companies:read" | "companies:write" | "sequences:read" | "sequences:write" | "ai-training:read" | "ai-training:write" | "reports:read" | "reports:write" | "help-center:read" | "help-center:write" | "help-center-content:read" | "help-center-content:write" | "workflows:read" | "workflows:write" | "workflows:execute" | "actions:read" | "actions:write" | "mini-apps:read" | "mini-apps:write" | "companion:read" | "companion:write" | "redaction:read" | "redaction:write" | "voc:read" | "voc:write" | "audit-logs:read" | "settings:read" | "settings:write" | "settings-general:read" | "settings-general:write" | "settings-billing:read" | "settings-billing:write" | "settings-api-keys:read" | "settings-api-keys:write" | "settings-autopilot:read" | "settings-autopilot:write" | "settings-structured-fields:read" | "settings-structured-fields:write" | "settings-webhooks:read" | "settings-webhooks:write" | "settings-secrets:read" | "settings-secrets:write" | "settings-handoff:read" | "settings-handoff:write" | "settings-translations:read" | "settings-translations:write" | "settings-sso:read" | "settings-sso:write" | "settings-integrations:read" | "settings-integrations:write" | "settings-members:read" | "settings-members:write" | "settings-agent-availability:read" | "settings-agent-availability:write" | "settings-tags:read" | "settings-tags:write" | "settings-sla:read" | "settings-sla:write" | "settings-csat:read" | "settings-csat:write" | "settings-reports:read" | "settings-reports:write" | "settings-office-hours:read" | "settings-office-hours:write" | "settings-channels:read" | "settings-channels:write" | "settings-channels-voice:read" | "settings-channels-voice:write" | "settings-email-fleet:read" | "settings-email-fleet:write" | "settings-helpdesk:read" | "settings-helpdesk:write" | "settings-custom-statuses:read" | "settings-custom-statuses:write" | "settings-availability-statuses:read" | "settings-availability-statuses:write" | "settings-personal-profile:read" | "settings-personal-profile:write" | "settings-groups:read" | "settings-groups:write" | "settings-roles:read" | "settings-roles:write" | "settings-macros:read" | "settings-macros:write" | "settings-skills:read" | "settings-skills:write")[] | null;
|
|
17468
|
+
permissions?: ("*" | "sessions:read" | "sessions:write" | "team-sessions:read" | "team-sessions:write" | "assigned-sessions:read" | "assigned-sessions:write" | "hybrid-inbox:read" | "phone-outbound-all-numbers:write" | "sessions-personal-views:write" | "sessions-shared-views:read" | "sessions-shared-views:write" | "sessions-create:write" | "sessions-sub-sessions:write" | "merge-sessions:write" | "sessions-delete-own-messages:write" | "contacts:read" | "contacts:write" | "companies:read" | "companies:write" | "sequences:read" | "sequences:write" | "ai-training:read" | "ai-training:write" | "reports:read" | "reports:write" | "help-center:read" | "help-center:write" | "help-center-content:read" | "help-center-content:write" | "workflows:read" | "workflows:write" | "workflows:execute" | "actions:read" | "actions:write" | "mini-apps:read" | "mini-apps:write" | "companion:read" | "companion:write" | "redaction:read" | "redaction:write" | "voc:read" | "voc:write" | "audit-logs:read" | "settings:read" | "settings:write" | "settings-general:read" | "settings-general:write" | "settings-billing:read" | "settings-billing:write" | "settings-api-keys:read" | "settings-api-keys:write" | "settings-autopilot:read" | "settings-autopilot:write" | "settings-structured-fields:read" | "settings-structured-fields:write" | "settings-webhooks:read" | "settings-webhooks:write" | "settings-secrets:read" | "settings-secrets:write" | "settings-handoff:read" | "settings-handoff:write" | "settings-translations:read" | "settings-translations:write" | "settings-sso:read" | "settings-sso:write" | "settings-integrations:read" | "settings-integrations:write" | "settings-members:read" | "settings-members:write" | "settings-agent-availability:read" | "settings-agent-availability:write" | "settings-tags:read" | "settings-tags:write" | "settings-sla:read" | "settings-sla:write" | "settings-csat:read" | "settings-csat:write" | "settings-reports:read" | "settings-reports:write" | "settings-office-hours:read" | "settings-office-hours:write" | "settings-channels:read" | "settings-channels:write" | "settings-channels-voice:read" | "settings-channels-voice:write" | "settings-email-fleet:read" | "settings-email-fleet:write" | "settings-helpdesk:read" | "settings-helpdesk:write" | "settings-custom-statuses:read" | "settings-custom-statuses:write" | "settings-availability-statuses:read" | "settings-availability-statuses:write" | "settings-personal-profile:read" | "settings-personal-profile:write" | "settings-groups:read" | "settings-groups:write" | "settings-roles:read" | "settings-roles:write" | "settings-macros:read" | "settings-macros:write" | "settings-skills:read" | "settings-skills:write")[] | null;
|
|
17345
17469
|
roles: components["schemas"]["OrgUserRole"][];
|
|
17346
17470
|
teams: {
|
|
17347
17471
|
group: components["schemas"]["GroupDto"];
|
|
@@ -17363,7 +17487,7 @@ export interface components {
|
|
|
17363
17487
|
id: string;
|
|
17364
17488
|
name: string;
|
|
17365
17489
|
description: string | null;
|
|
17366
|
-
permissions: ("*" | "sessions:read" | "sessions:write" | "team-sessions:read" | "team-sessions:write" | "assigned-sessions:read" | "assigned-sessions:write" | "hybrid-inbox:read" | "sessions-personal-views:write" | "sessions-shared-views:read" | "sessions-shared-views:write" | "sessions-create:write" | "sessions-sub-sessions:write" | "merge-sessions:write" | "sessions-delete-own-messages:write" | "contacts:read" | "contacts:write" | "companies:read" | "companies:write" | "sequences:read" | "sequences:write" | "ai-training:read" | "ai-training:write" | "reports:read" | "reports:write" | "help-center:read" | "help-center:write" | "help-center-content:read" | "help-center-content:write" | "workflows:read" | "workflows:write" | "workflows:execute" | "actions:read" | "actions:write" | "mini-apps:read" | "mini-apps:write" | "companion:read" | "companion:write" | "redaction:read" | "redaction:write" | "voc:read" | "voc:write" | "audit-logs:read" | "settings:read" | "settings:write" | "settings-general:read" | "settings-general:write" | "settings-billing:read" | "settings-billing:write" | "settings-api-keys:read" | "settings-api-keys:write" | "settings-autopilot:read" | "settings-autopilot:write" | "settings-structured-fields:read" | "settings-structured-fields:write" | "settings-webhooks:read" | "settings-webhooks:write" | "settings-secrets:read" | "settings-secrets:write" | "settings-handoff:read" | "settings-handoff:write" | "settings-translations:read" | "settings-translations:write" | "settings-sso:read" | "settings-sso:write" | "settings-integrations:read" | "settings-integrations:write" | "settings-members:read" | "settings-members:write" | "settings-agent-availability:read" | "settings-agent-availability:write" | "settings-tags:read" | "settings-tags:write" | "settings-sla:read" | "settings-sla:write" | "settings-csat:read" | "settings-csat:write" | "settings-reports:read" | "settings-reports:write" | "settings-office-hours:read" | "settings-office-hours:write" | "settings-channels:read" | "settings-channels:write" | "settings-channels-voice:read" | "settings-channels-voice:write" | "settings-email-fleet:read" | "settings-email-fleet:write" | "settings-helpdesk:read" | "settings-helpdesk:write" | "settings-custom-statuses:read" | "settings-custom-statuses:write" | "settings-availability-statuses:read" | "settings-availability-statuses:write" | "settings-personal-profile:read" | "settings-personal-profile:write" | "settings-groups:read" | "settings-groups:write" | "settings-roles:read" | "settings-roles:write" | "settings-macros:read" | "settings-macros:write" | "settings-skills:read" | "settings-skills:write")[];
|
|
17490
|
+
permissions: ("*" | "sessions:read" | "sessions:write" | "team-sessions:read" | "team-sessions:write" | "assigned-sessions:read" | "assigned-sessions:write" | "hybrid-inbox:read" | "phone-outbound-all-numbers:write" | "sessions-personal-views:write" | "sessions-shared-views:read" | "sessions-shared-views:write" | "sessions-create:write" | "sessions-sub-sessions:write" | "merge-sessions:write" | "sessions-delete-own-messages:write" | "contacts:read" | "contacts:write" | "companies:read" | "companies:write" | "sequences:read" | "sequences:write" | "ai-training:read" | "ai-training:write" | "reports:read" | "reports:write" | "help-center:read" | "help-center:write" | "help-center-content:read" | "help-center-content:write" | "workflows:read" | "workflows:write" | "workflows:execute" | "actions:read" | "actions:write" | "mini-apps:read" | "mini-apps:write" | "companion:read" | "companion:write" | "redaction:read" | "redaction:write" | "voc:read" | "voc:write" | "audit-logs:read" | "settings:read" | "settings:write" | "settings-general:read" | "settings-general:write" | "settings-billing:read" | "settings-billing:write" | "settings-api-keys:read" | "settings-api-keys:write" | "settings-autopilot:read" | "settings-autopilot:write" | "settings-structured-fields:read" | "settings-structured-fields:write" | "settings-webhooks:read" | "settings-webhooks:write" | "settings-secrets:read" | "settings-secrets:write" | "settings-handoff:read" | "settings-handoff:write" | "settings-translations:read" | "settings-translations:write" | "settings-sso:read" | "settings-sso:write" | "settings-integrations:read" | "settings-integrations:write" | "settings-members:read" | "settings-members:write" | "settings-agent-availability:read" | "settings-agent-availability:write" | "settings-tags:read" | "settings-tags:write" | "settings-sla:read" | "settings-sla:write" | "settings-csat:read" | "settings-csat:write" | "settings-reports:read" | "settings-reports:write" | "settings-office-hours:read" | "settings-office-hours:write" | "settings-channels:read" | "settings-channels:write" | "settings-channels-voice:read" | "settings-channels-voice:write" | "settings-email-fleet:read" | "settings-email-fleet:write" | "settings-helpdesk:read" | "settings-helpdesk:write" | "settings-custom-statuses:read" | "settings-custom-statuses:write" | "settings-availability-statuses:read" | "settings-availability-statuses:write" | "settings-personal-profile:read" | "settings-personal-profile:write" | "settings-groups:read" | "settings-groups:write" | "settings-roles:read" | "settings-roles:write" | "settings-macros:read" | "settings-macros:write" | "settings-skills:read" | "settings-skills:write")[];
|
|
17367
17491
|
};
|
|
17368
17492
|
PublicInsight: {
|
|
17369
17493
|
/** Format: uuid */
|
|
@@ -17755,6 +17879,55 @@ export interface components {
|
|
|
17755
17879
|
display_name: string | null;
|
|
17756
17880
|
}[];
|
|
17757
17881
|
};
|
|
17882
|
+
GenesysSettingsEnvelopeDto: {
|
|
17883
|
+
/** @description Whether Genesys Cloud is connected for the organization */
|
|
17884
|
+
connected: boolean;
|
|
17885
|
+
settings: {
|
|
17886
|
+
/** @enum {string} */
|
|
17887
|
+
region: "mypurecloud.com" | "use2.us-gov-pure.cloud" | "usw2.pure.cloud" | "cac1.pure.cloud" | "mypurecloud.ie" | "euw2.pure.cloud" | "mypurecloud.de" | "euc2.pure.cloud" | "aps1.pure.cloud" | "mypurecloud.jp" | "apne2.pure.cloud" | "apne3.pure.cloud" | "mypurecloud.com.au" | "sae1.pure.cloud" | "mec1.pure.cloud";
|
|
17888
|
+
client_id: string;
|
|
17889
|
+
genesys_org_id: string;
|
|
17890
|
+
genesys_org_name: string | null;
|
|
17891
|
+
/** @enum {string} */
|
|
17892
|
+
auth_mode: "manual" | "oauth_provisioned";
|
|
17893
|
+
enabled: boolean;
|
|
17894
|
+
live: boolean;
|
|
17895
|
+
current_ticketing_system: string | null;
|
|
17896
|
+
needs_reconnect: boolean;
|
|
17897
|
+
open_messaging_integration_id: string | null;
|
|
17898
|
+
default_queue_id: string | null;
|
|
17899
|
+
/** @enum {string} */
|
|
17900
|
+
handoff_target: "genesys_routing" | "queue" | "agent";
|
|
17901
|
+
handoff_agent_id: string | null;
|
|
17902
|
+
/** @enum {string} */
|
|
17903
|
+
on_conversation_end: "close" | "return_to_ai";
|
|
17904
|
+
/** @enum {string} */
|
|
17905
|
+
no_agents_policy: "handoff_anyway" | "stay_with_ai" | "create_workitem";
|
|
17906
|
+
default_wrapup_code_id: string | null;
|
|
17907
|
+
/** @enum {string} */
|
|
17908
|
+
workitem_mode: "never" | "on_handoff" | "email_sessions" | "all_sessions";
|
|
17909
|
+
workitem_worktype_id: string | null;
|
|
17910
|
+
/** @enum {string} */
|
|
17911
|
+
presence_sync: "off" | "inbound" | "two_way";
|
|
17912
|
+
native_email: {
|
|
17913
|
+
enabled: boolean;
|
|
17914
|
+
queue_id: string | null;
|
|
17915
|
+
human_queue_id: string | null;
|
|
17916
|
+
/** @enum {string} */
|
|
17917
|
+
reply_mode: "agentless" | "opencx_direct";
|
|
17918
|
+
from_address: string | null;
|
|
17919
|
+
};
|
|
17920
|
+
native_messaging: {
|
|
17921
|
+
enabled: boolean;
|
|
17922
|
+
connector_url: string | null;
|
|
17923
|
+
secret_header: string;
|
|
17924
|
+
};
|
|
17925
|
+
smart_routing: boolean;
|
|
17926
|
+
resume_ai_after_wrapup: boolean;
|
|
17927
|
+
/** @enum {string} */
|
|
17928
|
+
wrapup_suggestion_mode: "off" | "suggest" | "provisional";
|
|
17929
|
+
} | null;
|
|
17930
|
+
};
|
|
17758
17931
|
FreshdeskSettingsEnvelopeDto: {
|
|
17759
17932
|
/** @description Whether Freshdesk is connected for the organization */
|
|
17760
17933
|
connected: boolean;
|
|
@@ -18208,6 +18381,91 @@ export interface components {
|
|
|
18208
18381
|
DeleteHelpCenterArticleOutput: {
|
|
18209
18382
|
success: boolean;
|
|
18210
18383
|
};
|
|
18384
|
+
GenesysQueuesDto: {
|
|
18385
|
+
connected: boolean;
|
|
18386
|
+
queues: {
|
|
18387
|
+
genesys_id: string;
|
|
18388
|
+
name: string;
|
|
18389
|
+
active: boolean;
|
|
18390
|
+
mapped_to: {
|
|
18391
|
+
id: string;
|
|
18392
|
+
name: string;
|
|
18393
|
+
} | null;
|
|
18394
|
+
}[];
|
|
18395
|
+
};
|
|
18396
|
+
GenesysHealthEnvelopeDto: {
|
|
18397
|
+
connected: boolean;
|
|
18398
|
+
health: {
|
|
18399
|
+
/** @enum {string} */
|
|
18400
|
+
status: "healthy" | "degraded" | "needs_reconnect";
|
|
18401
|
+
checked_at: string | null;
|
|
18402
|
+
signals: {
|
|
18403
|
+
/** @enum {string} */
|
|
18404
|
+
key: "handoff_failures" | "relay_failures" | "call_recordings" | "webhook" | "poll" | "token" | "drift" | "directory" | "threading";
|
|
18405
|
+
/** @enum {string} */
|
|
18406
|
+
status: "ok" | "warn" | "error";
|
|
18407
|
+
at: string | null;
|
|
18408
|
+
value: number | null;
|
|
18409
|
+
code: string | null;
|
|
18410
|
+
fix_step: ("messaging" | "flow" | "threading" | "directory") | null;
|
|
18411
|
+
}[];
|
|
18412
|
+
slos: {
|
|
18413
|
+
/** @enum {string} */
|
|
18414
|
+
key: "handoff_delivery" | "inbound_processing" | "request_budget";
|
|
18415
|
+
target: number;
|
|
18416
|
+
actual: number | null;
|
|
18417
|
+
/** @enum {string} */
|
|
18418
|
+
status: "met" | "breached" | "no_data";
|
|
18419
|
+
good: number;
|
|
18420
|
+
total: number;
|
|
18421
|
+
window_hours: number;
|
|
18422
|
+
}[];
|
|
18423
|
+
governor: {
|
|
18424
|
+
/** @enum {string} */
|
|
18425
|
+
status: "ok" | "throttled" | "circuit_open";
|
|
18426
|
+
budget_per_minute: number;
|
|
18427
|
+
used_in_window: number;
|
|
18428
|
+
paused_until: string | null;
|
|
18429
|
+
circuit_open_until: string | null;
|
|
18430
|
+
requests_24h: number;
|
|
18431
|
+
rate_limited_24h: number;
|
|
18432
|
+
server_errors_24h: number;
|
|
18433
|
+
circuit_opened_24h: number;
|
|
18434
|
+
top_rate_limited_endpoints: {
|
|
18435
|
+
endpoint: string;
|
|
18436
|
+
count: number;
|
|
18437
|
+
}[];
|
|
18438
|
+
};
|
|
18439
|
+
reconnect: {
|
|
18440
|
+
required: boolean;
|
|
18441
|
+
since: string | null;
|
|
18442
|
+
action: ("reconnect_oauth" | "update_credentials") | null;
|
|
18443
|
+
};
|
|
18444
|
+
drift: {
|
|
18445
|
+
codes: string[];
|
|
18446
|
+
repair_steps: ("messaging" | "flow" | "threading")[];
|
|
18447
|
+
last_repair: {
|
|
18448
|
+
at: string;
|
|
18449
|
+
/** @enum {string} */
|
|
18450
|
+
trigger: "auto" | "manual";
|
|
18451
|
+
results: {
|
|
18452
|
+
/** @enum {string} */
|
|
18453
|
+
step: "messaging" | "flow" | "threading";
|
|
18454
|
+
status: string;
|
|
18455
|
+
code: string | null;
|
|
18456
|
+
}[];
|
|
18457
|
+
} | null;
|
|
18458
|
+
};
|
|
18459
|
+
expired_events: {
|
|
18460
|
+
count: number;
|
|
18461
|
+
oldest_at: string | null;
|
|
18462
|
+
};
|
|
18463
|
+
region: string;
|
|
18464
|
+
secrets: {
|
|
18465
|
+
messaging_secret_rotation_grace_until: string | null;
|
|
18466
|
+
};
|
|
18467
|
+
} | null;
|
|
18468
|
+
};
|
|
18211
18469
|
ErrorDto: {
|
|
18212
18470
|
statusCode?: number;
|
|
18213
18471
|
message?: string;
|
|
@@ -18575,10 +18833,10 @@ export interface operations {
|
|
|
18575
18833
|
query?: {
|
|
18576
18834
|
startDate?: string;
|
|
18577
18835
|
endDate?: string;
|
|
18578
|
-
/** @description Repeat to match any of several. Known values: organization, chat_session, custom_session_status, chat_history, consumer, user, group, group_user, role, user_role, skill, user_skills, action, workflow, flow_variable, api_key, openapi_spec, twilio_credential, twitter_account, sunshine_integration, shopify_settings, airbyte_connection, email_channel, custom_domain, sequence, outbound_email, help_center, help_center_category, help_center_article, ai_instruction, website_data_source, pdf_data_source, ai_phone_agent, call_history, teammate_call, analytics, voc_insight, ai_evaluation, organization_model_version, organization_tags_definition, organization_draft_mode_settings, webhook_endpoint, agent_availability, csat_score, csat_settings, agent_assignment_settings, ai_context_custom_data_filters, alert_rule, pii_redaction_settings, security_notification_settings, mini_app, mini_app_version, mcp_server, mcp_connection, organization_secret. */
|
|
18836
|
+
/** @description Repeat to match any of several. Known values: organization, chat_session, custom_session_status, chat_history, consumer, user, group, group_user, role, user_role, skill, user_skills, action, workflow, flow_variable, api_key, openapi_spec, twilio_credential, twitter_account, sunshine_integration, genesys_integration, shopify_settings, airbyte_connection, email_channel, custom_domain, sequence, outbound_email, help_center, help_center_category, help_center_article, ai_instruction, website_data_source, pdf_data_source, ai_phone_agent, call_history, teammate_call, analytics, voc_insight, ai_evaluation, organization_model_version, organization_tags_definition, organization_draft_mode_settings, webhook_endpoint, agent_availability, csat_score, csat_settings, agent_assignment_settings, ai_context_custom_data_filters, alert_rule, pii_redaction_settings, security_notification_settings, mini_app, mini_app_version, mcp_server, mcp_connection, organization_secret, saved_reply_translation. */
|
|
18579
18837
|
entityType?: string | string[];
|
|
18580
18838
|
entityId?: string;
|
|
18581
|
-
/** @description Repeat to match any of several. Known values: create, update, delete, archive, restore, delete_multiple, unpublish, login, logout, password_change, password_reset, token_create, token_revoke, settings_update, handoff_settings_update, translation_settings_update, integration_connect, mcp_tool_call, access_token_retrieved, integration_disconnect, webhook_create, webhook_update, webhook_delete, permission_grant, permission_revoke, api_key_create, api_key_delete, twitter_chat_passcode_reveal, user_invite, user_invite_accept, user_remove, email_send, message_send, teammate_call_started, teammate_call_ended, conference_participant_invited, conference_participant_removed, session_takeover, session_assignee_update, organization_update, organization_ai_profile_update, organization_global_variable_delete, update_agent_availability_status, redaction, message_deleted, user_invite_delete, user_invite_resend, user_invite_link_copied, alert_rule.created, alert_rule.updated, alert_rule.deleted, publish, share. */
|
|
18839
|
+
/** @description Repeat to match any of several. Known values: create, update, delete, archive, restore, delete_multiple, unpublish, login, logout, password_change, password_reset, token_create, token_revoke, settings_update, handoff_settings_update, translation_settings_update, integration_connect, mcp_tool_call, access_token_retrieved, integration_disconnect, secret_rotate, webhook_create, webhook_update, webhook_delete, permission_grant, permission_revoke, api_key_create, api_key_delete, twitter_chat_passcode_reveal, user_invite, user_invite_accept, user_remove, email_send, message_send, teammate_call_started, teammate_call_ended, conference_participant_invited, conference_participant_removed, session_takeover, session_assignee_update, organization_update, organization_ai_profile_update, organization_global_variable_delete, update_agent_availability_status, redaction, message_deleted, user_invite_delete, user_invite_resend, user_invite_link_copied, alert_rule.created, alert_rule.updated, alert_rule.deleted, publish, share. */
|
|
18582
18840
|
eventType?: string | string[];
|
|
18583
18841
|
/** @description Repeat to match any of several. */
|
|
18584
18842
|
eventCategory?: ("access" | "agent_availability" | "communication" | "configuration" | "data" | "security") | ("access" | "agent_availability" | "communication" | "configuration" | "data" | "security")[];
|
|
@@ -23323,6 +23581,44 @@ export interface operations {
|
|
|
23323
23581
|
};
|
|
23324
23582
|
};
|
|
23325
23583
|
};
|
|
23584
|
+
setMacroTranslation: {
|
|
23585
|
+
parameters: {
|
|
23586
|
+
query?: never;
|
|
23587
|
+
header?: never;
|
|
23588
|
+
path: {
|
|
23589
|
+
/** @description Macro ID */
|
|
23590
|
+
id: string;
|
|
23591
|
+
/** @description Language code (lower-case, such as `es`), one of the selected `translation_languages`. */
|
|
23592
|
+
language: string;
|
|
23593
|
+
};
|
|
23594
|
+
cookie?: never;
|
|
23595
|
+
};
|
|
23596
|
+
requestBody: {
|
|
23597
|
+
content: {
|
|
23598
|
+
"application/json": components["schemas"]["SetMacroTranslationDto"];
|
|
23599
|
+
};
|
|
23600
|
+
};
|
|
23601
|
+
responses: {
|
|
23602
|
+
/** @description Default Response */
|
|
23603
|
+
200: {
|
|
23604
|
+
headers: {
|
|
23605
|
+
[name: string]: unknown;
|
|
23606
|
+
};
|
|
23607
|
+
content: {
|
|
23608
|
+
"application/json": components["schemas"]["MacroTranslationsDto"];
|
|
23609
|
+
};
|
|
23610
|
+
};
|
|
23611
|
+
/** @description Internal Server Error */
|
|
23612
|
+
500: {
|
|
23613
|
+
headers: {
|
|
23614
|
+
[name: string]: unknown;
|
|
23615
|
+
};
|
|
23616
|
+
content: {
|
|
23617
|
+
"application/json": components["schemas"]["ErrorDto"];
|
|
23618
|
+
};
|
|
23619
|
+
};
|
|
23620
|
+
};
|
|
23621
|
+
};
|
|
23326
23622
|
listSkills: {
|
|
23327
23623
|
parameters: {
|
|
23328
23624
|
query?: never;
|
|
@@ -32797,6 +33093,131 @@ export interface operations {
|
|
|
32797
33093
|
};
|
|
32798
33094
|
};
|
|
32799
33095
|
};
|
|
33096
|
+
getGenesysSettings: {
|
|
33097
|
+
parameters: {
|
|
33098
|
+
query?: never;
|
|
33099
|
+
header?: never;
|
|
33100
|
+
path?: never;
|
|
33101
|
+
cookie?: never;
|
|
33102
|
+
};
|
|
33103
|
+
requestBody?: never;
|
|
33104
|
+
responses: {
|
|
33105
|
+
/** @description Default Response */
|
|
33106
|
+
200: {
|
|
33107
|
+
headers: {
|
|
33108
|
+
[name: string]: unknown;
|
|
33109
|
+
};
|
|
33110
|
+
content: {
|
|
33111
|
+
"application/json": components["schemas"]["GenesysSettingsEnvelopeDto"];
|
|
33112
|
+
};
|
|
33113
|
+
};
|
|
33114
|
+
/** @description Internal Server Error */
|
|
33115
|
+
500: {
|
|
33116
|
+
headers: {
|
|
33117
|
+
[name: string]: unknown;
|
|
33118
|
+
};
|
|
33119
|
+
content: {
|
|
33120
|
+
"application/json": components["schemas"]["ErrorDto"];
|
|
33121
|
+
};
|
|
33122
|
+
};
|
|
33123
|
+
};
|
|
33124
|
+
};
|
|
33125
|
+
updateGenesysSettings: {
|
|
33126
|
+
parameters: {
|
|
33127
|
+
query?: never;
|
|
33128
|
+
header?: never;
|
|
33129
|
+
path?: never;
|
|
33130
|
+
cookie?: never;
|
|
33131
|
+
};
|
|
33132
|
+
requestBody: {
|
|
33133
|
+
content: {
|
|
33134
|
+
"application/json": {
|
|
33135
|
+
smart_routing?: boolean;
|
|
33136
|
+
resume_ai_after_wrapup?: boolean;
|
|
33137
|
+
/** @enum {string} */
|
|
33138
|
+
wrapup_suggestion_mode?: "off" | "suggest" | "provisional";
|
|
33139
|
+
};
|
|
33140
|
+
};
|
|
33141
|
+
};
|
|
33142
|
+
responses: {
|
|
33143
|
+
/** @description Default Response */
|
|
33144
|
+
200: {
|
|
33145
|
+
headers: {
|
|
33146
|
+
[name: string]: unknown;
|
|
33147
|
+
};
|
|
33148
|
+
content: {
|
|
33149
|
+
"application/json": components["schemas"]["GenesysSettingsEnvelopeDto"];
|
|
33150
|
+
};
|
|
33151
|
+
};
|
|
33152
|
+
/** @description Internal Server Error */
|
|
33153
|
+
500: {
|
|
33154
|
+
headers: {
|
|
33155
|
+
[name: string]: unknown;
|
|
33156
|
+
};
|
|
33157
|
+
content: {
|
|
33158
|
+
"application/json": components["schemas"]["ErrorDto"];
|
|
33159
|
+
};
|
|
33160
|
+
};
|
|
33161
|
+
};
|
|
33162
|
+
};
|
|
33163
|
+
listGenesysQueues: {
|
|
33164
|
+
parameters: {
|
|
33165
|
+
query?: never;
|
|
33166
|
+
header?: never;
|
|
33167
|
+
path?: never;
|
|
33168
|
+
cookie?: never;
|
|
33169
|
+
};
|
|
33170
|
+
requestBody?: never;
|
|
33171
|
+
responses: {
|
|
33172
|
+
/** @description Default Response */
|
|
33173
|
+
200: {
|
|
33174
|
+
headers: {
|
|
33175
|
+
[name: string]: unknown;
|
|
33176
|
+
};
|
|
33177
|
+
content: {
|
|
33178
|
+
"application/json": components["schemas"]["GenesysQueuesDto"];
|
|
33179
|
+
};
|
|
33180
|
+
};
|
|
33181
|
+
/** @description Internal Server Error */
|
|
33182
|
+
500: {
|
|
33183
|
+
headers: {
|
|
33184
|
+
[name: string]: unknown;
|
|
33185
|
+
};
|
|
33186
|
+
content: {
|
|
33187
|
+
"application/json": components["schemas"]["ErrorDto"];
|
|
33188
|
+
};
|
|
33189
|
+
};
|
|
33190
|
+
};
|
|
33191
|
+
};
|
|
33192
|
+
getGenesysHealth: {
|
|
33193
|
+
parameters: {
|
|
33194
|
+
query?: never;
|
|
33195
|
+
header?: never;
|
|
33196
|
+
path?: never;
|
|
33197
|
+
cookie?: never;
|
|
33198
|
+
};
|
|
33199
|
+
requestBody?: never;
|
|
33200
|
+
responses: {
|
|
33201
|
+
/** @description Default Response */
|
|
33202
|
+
200: {
|
|
33203
|
+
headers: {
|
|
33204
|
+
[name: string]: unknown;
|
|
33205
|
+
};
|
|
33206
|
+
content: {
|
|
33207
|
+
"application/json": components["schemas"]["GenesysHealthEnvelopeDto"];
|
|
33208
|
+
};
|
|
33209
|
+
};
|
|
33210
|
+
/** @description Internal Server Error */
|
|
33211
|
+
500: {
|
|
33212
|
+
headers: {
|
|
33213
|
+
[name: string]: unknown;
|
|
33214
|
+
};
|
|
33215
|
+
content: {
|
|
33216
|
+
"application/json": components["schemas"]["ErrorDto"];
|
|
33217
|
+
};
|
|
33218
|
+
};
|
|
33219
|
+
};
|
|
33220
|
+
};
|
|
32800
33221
|
getFreshdeskSettings: {
|
|
32801
33222
|
parameters: {
|
|
32802
33223
|
query?: never;
|
|
@@ -34195,5 +34616,34 @@ export interface operations {
|
|
|
34195
34616
|
};
|
|
34196
34617
|
};
|
|
34197
34618
|
};
|
|
34619
|
+
listMiniAppTags: {
|
|
34620
|
+
parameters: {
|
|
34621
|
+
query?: never;
|
|
34622
|
+
header?: never;
|
|
34623
|
+
path?: never;
|
|
34624
|
+
cookie?: never;
|
|
34625
|
+
};
|
|
34626
|
+
requestBody?: never;
|
|
34627
|
+
responses: {
|
|
34628
|
+
/** @description Default Response */
|
|
34629
|
+
200: {
|
|
34630
|
+
headers: {
|
|
34631
|
+
[name: string]: unknown;
|
|
34632
|
+
};
|
|
34633
|
+
content: {
|
|
34634
|
+
"application/json": components["schemas"]["MiniAppTagsResponseDto"];
|
|
34635
|
+
};
|
|
34636
|
+
};
|
|
34637
|
+
/** @description Internal Server Error */
|
|
34638
|
+
500: {
|
|
34639
|
+
headers: {
|
|
34640
|
+
[name: string]: unknown;
|
|
34641
|
+
};
|
|
34642
|
+
content: {
|
|
34643
|
+
"application/json": components["schemas"]["ErrorDto"];
|
|
34644
|
+
};
|
|
34645
|
+
};
|
|
34646
|
+
};
|
|
34647
|
+
};
|
|
34198
34648
|
}
|
|
34199
34649
|
//# sourceMappingURL=schema.d.ts.map
|