@opencx/mcp 1.15.70 → 1.15.72

package/dist/schema.d.ts

@@ -8808,6 +8808,8 @@ export interface components {
             http_action_overrides?: components["schemas"]["PublicAPIHttpOverrides"];
             /** @description The user's stable id in your system. The contact is matched by this id alone, so email and phone can change or be shared with other contacts. */
             external_id: string;
+            /** @description The primary account's external_id within your organization. The primary contact does not need to exist yet. Chains and indirect cycles are allowed; direct self-links are rejected. Omit to preserve the current value, send null to unlink, or send a string to set or replace it. The reference does not merge contacts or change customer access. Dashboard contact history can include all connected contacts, subject to the viewer’s session permissions. */
+            primary_external_id?: string | null;
         };
         SaveContactInput: {
             contact: {
@@ -10112,6 +10114,7 @@ export interface components {
             ring_duration_seconds: number | null;
             recording_status: ("pending" | "completed" | "failed") | null;
             has_recording: boolean;
+            recording_disabled?: boolean;
             has_voicemail?: boolean;
             is_session_latest_call: boolean;
             /** Format: date-time */
@@ -10285,6 +10288,12 @@ export interface components {
                         };
                         suppressedResponseText?: string;
                         reasoningSummary?: string;
+                        structuredFieldLeaks?: {
+                            attempt: number;
+                            field: string | null;
+                            marker: string;
+                            retried: boolean;
+                        }[];
                     } | {
                         /** @constant */
                         type: "response";
@@ -10332,6 +10341,12 @@ export interface components {
                             call_arguments: string;
                             call_result: string;
                         })[];
+                        structuredFieldLeaks?: {
+                            attempt: number;
+                            field: string | null;
+                            marker: string;
+                            retried: boolean;
+                        }[];
                         reasoningSummary?: string;
                         /** @description Quick reply suggestions for the user */
                         quickReplySuggestions: {
@@ -10572,7 +10587,7 @@ export interface components {
             }) | null;
             knowledgebase_called?: boolean | null;
             /** @enum {string} */
-            type: "agent_assigned_by_integration" | "agent_assigned_by_system" | "agent_assigned_by_user" | "agent_changed" | "agent_comment" | "agent_initiated_session" | "agent_joined" | "agent_message" | "agent_reopened_session" | "agent_took_session_from_ai" | "agent_unassigned_by_integration" | "agent_unassigned_by_system" | "agent_unassigned_by_user" | "ai_assumed_the_session_resolved" | "ai_decided_to_not_reply" | "ai_decided_to_resolve_the_issue" | "ai_follow_up_cancelled" | "ai_follow_up_fired" | "ai_follow_up_scheduled" | "ai_reopened_session" | "ai_response_cancelled" | "ai_resumed_by_system" | "ai_suggestion" | "call_history" | "call_transferred" | "closed_resolved_by_agent" | "closed_resolved_by_api" | "closed_resolved_by_contact" | "closed_resolved_by_integration" | "closed_resolved_by_system" | "closed_unresolved_by_agent" | "closed_unresolved_by_api" | "closed_unresolved_by_system" | "contact_data_updated" | "csat_request_cancelled" | "csat_requested" | "csat_submitted" | "email_draft_message" | "handoff" | "handoff_to_salesforce_miaw" | "handoff_to_third_party_failed" | "handoff_to_zendesk" | "integration_reopened_session" | "ivr_selection" | "merged_session_message" | "message" | "pii_attachment_removed" | "primary_contact_changed" | "prohibited_topic_detected" | "quoted_content_modified" | "salesforce_fields_updated" | "sequence_message" | "session_forwarded" | "session_language_changed_by_agent" | "session_language_changed_by_api" | "session_language_changed_by_integration" | "session_language_changed_by_system" | "session_merged" | "session_priority_changed_by_agent" | "session_priority_changed_by_system" | "session_snoozed" | "session_unsnoozed" | "skills_added_by_system" | "sla_applied_by_agent" | "sla_applied_by_system" | "sla_first_reply_breached" | "sla_first_reply_completed_after_breach" | "sla_first_reply_fulfilled" | "sla_first_reply_metric_started" | "sla_freezed_office_hours_ended" | "sla_freezed_snoozed" | "sla_next_reply_breached" | "sla_next_reply_completed_after_breach" | "sla_next_reply_fulfilled" | "sla_next_reply_metric_started" | "sla_removed_by_agent" | "sla_removed_by_system" | "sla_resolution_breached" | "sla_resolution_completed_after_breach" | "sla_resolution_fulfilled" | "sla_resolution_metric_started" | "sla_resolution_paused_resolved" | "sla_resolution_paused_waiting_on_customer" | "sla_resolution_resumed_customer_replied" | "sla_resolution_resumed_reopened" | "sla_resumed_office_hours_started" | "sla_resumed_snooze_cancelled" | "sla_resumed_snooze_expired" | "state_checkpoint" | "sub_session_created" | "sub_session_linked_by_agent" | "sub_session_linked_by_api" | "sub_session_linked_by_integration" | "sub_session_linked_by_system" | "sub_session_unlinked_by_agent" | "sub_session_unlinked_by_api" | "sub_session_unlinked_by_integration" | "sub_session_unlinked_by_system" | "sub_status_removed_by_agent" | "sub_status_removed_by_api" | "sub_status_removed_by_integration" | "sub_status_removed_by_system" | "sub_status_set_by_agent" | "sub_status_set_by_api" | "sub_status_set_by_integration" | "sub_status_set_by_system" | "system_reopened_session" | "tag_added_by_agent" | "tag_added_by_api" | "tag_added_by_integration" | "tag_added_by_system" | "tag_removed_by_agent" | "tag_removed_by_api" | "tag_removed_by_integration" | "tag_removed_by_system" | "team_assigned_by_integration" | "team_assigned_by_system" | "team_assigned_by_user" | "team_unassigned_by_integration" | "team_unassigned_by_system" | "team_unassigned_by_user" | "user_confirmed_the_session_resolved" | "voice_call_ai_joined" | "voice_call_ai_left" | "voice_call_contact_answered" | "voice_call_contact_joined" | "voice_call_contact_left" | "voice_call_ended" | "voice_call_failed_to_start" | "voice_call_human_answered" | "voice_call_human_joined" | "voice_call_human_left" | "voice_call_started" | "workflow_message" | "workflow_note" | "workflow_triggered";
+            type: "agent_assigned_by_integration" | "agent_assigned_by_system" | "agent_assigned_by_user" | "agent_changed" | "agent_comment" | "agent_initiated_session" | "agent_joined" | "agent_message" | "agent_reopened_session" | "agent_took_session_from_ai" | "agent_unassigned_by_integration" | "agent_unassigned_by_system" | "agent_unassigned_by_user" | "ai_assumed_the_session_resolved" | "ai_decided_to_not_reply" | "ai_decided_to_resolve_the_issue" | "ai_follow_up_cancelled" | "ai_follow_up_fired" | "ai_follow_up_scheduled" | "ai_reopened_session" | "ai_response_cancelled" | "ai_resumed_by_system" | "ai_suggestion" | "call_history" | "call_transferred" | "closed_resolved_by_agent" | "closed_resolved_by_api" | "closed_resolved_by_contact" | "closed_resolved_by_integration" | "closed_resolved_by_system" | "closed_unresolved_by_agent" | "closed_unresolved_by_api" | "closed_unresolved_by_system" | "contact_data_updated" | "csat_request_cancelled" | "csat_requested" | "csat_submitted" | "email_draft_message" | "handoff" | "handoff_to_salesforce_miaw" | "handoff_to_third_party_failed" | "handoff_to_zendesk" | "integration_reopened_session" | "ivr_selection" | "merged_session_message" | "message" | "pii_attachment_removed" | "primary_contact_changed" | "prohibited_topic_detected" | "quoted_content_modified" | "salesforce_fields_updated" | "sequence_message" | "session_forwarded" | "session_language_changed_by_agent" | "session_language_changed_by_api" | "session_language_changed_by_integration" | "session_language_changed_by_system" | "session_merged" | "session_priority_changed_by_agent" | "session_priority_changed_by_system" | "session_snoozed" | "session_subject_changed_by_system" | "session_unsnoozed" | "skills_added_by_system" | "sla_applied_by_agent" | "sla_applied_by_system" | "sla_first_reply_breached" | "sla_first_reply_completed_after_breach" | "sla_first_reply_fulfilled" | "sla_first_reply_metric_started" | "sla_freezed_office_hours_ended" | "sla_freezed_snoozed" | "sla_next_reply_breached" | "sla_next_reply_completed_after_breach" | "sla_next_reply_fulfilled" | "sla_next_reply_metric_started" | "sla_removed_by_agent" | "sla_removed_by_system" | "sla_resolution_breached" | "sla_resolution_completed_after_breach" | "sla_resolution_fulfilled" | "sla_resolution_metric_started" | "sla_resolution_paused_resolved" | "sla_resolution_paused_waiting_on_customer" | "sla_resolution_resumed_customer_replied" | "sla_resolution_resumed_reopened" | "sla_resumed_office_hours_started" | "sla_resumed_snooze_cancelled" | "sla_resumed_snooze_expired" | "state_checkpoint" | "sub_session_created" | "sub_session_linked_by_agent" | "sub_session_linked_by_api" | "sub_session_linked_by_integration" | "sub_session_linked_by_system" | "sub_session_unlinked_by_agent" | "sub_session_unlinked_by_api" | "sub_session_unlinked_by_integration" | "sub_session_unlinked_by_system" | "sub_status_removed_by_agent" | "sub_status_removed_by_api" | "sub_status_removed_by_integration" | "sub_status_removed_by_system" | "sub_status_set_by_agent" | "sub_status_set_by_api" | "sub_status_set_by_integration" | "sub_status_set_by_system" | "system_reopened_session" | "tag_added_by_agent" | "tag_added_by_api" | "tag_added_by_integration" | "tag_added_by_system" | "tag_removed_by_agent" | "tag_removed_by_api" | "tag_removed_by_integration" | "tag_removed_by_system" | "team_assigned_by_integration" | "team_assigned_by_system" | "team_assigned_by_user" | "team_unassigned_by_integration" | "team_unassigned_by_system" | "team_unassigned_by_user" | "user_confirmed_the_session_resolved" | "voice_call_ai_joined" | "voice_call_ai_left" | "voice_call_contact_answered" | "voice_call_contact_joined" | "voice_call_contact_left" | "voice_call_ended" | "voice_call_failed_to_start" | "voice_call_human_answered" | "voice_call_human_joined" | "voice_call_human_left" | "voice_call_started" | "workflow_message" | "workflow_note" | "workflow_triggered";
             ivr_selection?: {
                 /** Format: uuid */
                 runId: string;
@@ -13608,6 +13623,7 @@ export interface components {
             token: string;
             contact: {
                 id: string;
+                primary_external_id: string | null;
             };
         };
         ActionPublicResponseDto: {
@@ -13931,7 +13947,7 @@ export interface components {
                  */
                 type: "unmapped_event";
                 /** @enum {string} */
-                message_type: "agent_assigned_by_integration" | "agent_assigned_by_system" | "agent_assigned_by_user" | "agent_changed" | "agent_comment" | "agent_initiated_session" | "agent_joined" | "agent_message" | "agent_reopened_session" | "agent_took_session_from_ai" | "agent_unassigned_by_integration" | "agent_unassigned_by_system" | "agent_unassigned_by_user" | "ai_assumed_the_session_resolved" | "ai_decided_to_not_reply" | "ai_decided_to_resolve_the_issue" | "ai_follow_up_cancelled" | "ai_follow_up_fired" | "ai_follow_up_scheduled" | "ai_reopened_session" | "ai_response_cancelled" | "ai_resumed_by_system" | "ai_suggestion" | "call_history" | "call_transferred" | "closed_resolved_by_agent" | "closed_resolved_by_api" | "closed_resolved_by_contact" | "closed_resolved_by_integration" | "closed_resolved_by_system" | "closed_unresolved_by_agent" | "closed_unresolved_by_api" | "closed_unresolved_by_system" | "contact_data_updated" | "csat_request_cancelled" | "csat_requested" | "csat_submitted" | "email_draft_message" | "handoff" | "handoff_to_salesforce_miaw" | "handoff_to_third_party_failed" | "handoff_to_zendesk" | "integration_reopened_session" | "ivr_selection" | "merged_session_message" | "message" | "pii_attachment_removed" | "primary_contact_changed" | "prohibited_topic_detected" | "quoted_content_modified" | "salesforce_fields_updated" | "sequence_message" | "session_forwarded" | "session_language_changed_by_agent" | "session_language_changed_by_api" | "session_language_changed_by_integration" | "session_language_changed_by_system" | "session_merged" | "session_priority_changed_by_agent" | "session_priority_changed_by_system" | "session_snoozed" | "session_unsnoozed" | "skills_added_by_system" | "sla_applied_by_agent" | "sla_applied_by_system" | "sla_first_reply_breached" | "sla_first_reply_completed_after_breach" | "sla_first_reply_fulfilled" | "sla_first_reply_metric_started" | "sla_freezed_office_hours_ended" | "sla_freezed_snoozed" | "sla_next_reply_breached" | "sla_next_reply_completed_after_breach" | "sla_next_reply_fulfilled" | "sla_next_reply_metric_started" | "sla_removed_by_agent" | "sla_removed_by_system" | "sla_resolution_breached" | "sla_resolution_completed_after_breach" | "sla_resolution_fulfilled" | "sla_resolution_metric_started" | "sla_resolution_paused_resolved" | "sla_resolution_paused_waiting_on_customer" | "sla_resolution_resumed_customer_replied" | "sla_resolution_resumed_reopened" | "sla_resumed_office_hours_started" | "sla_resumed_snooze_cancelled" | "sla_resumed_snooze_expired" | "state_checkpoint" | "sub_session_created" | "sub_session_linked_by_agent" | "sub_session_linked_by_api" | "sub_session_linked_by_integration" | "sub_session_linked_by_system" | "sub_session_unlinked_by_agent" | "sub_session_unlinked_by_api" | "sub_session_unlinked_by_integration" | "sub_session_unlinked_by_system" | "sub_status_removed_by_agent" | "sub_status_removed_by_api" | "sub_status_removed_by_integration" | "sub_status_removed_by_system" | "sub_status_set_by_agent" | "sub_status_set_by_api" | "sub_status_set_by_integration" | "sub_status_set_by_system" | "system_reopened_session" | "tag_added_by_agent" | "tag_added_by_api" | "tag_added_by_integration" | "tag_added_by_system" | "tag_removed_by_agent" | "tag_removed_by_api" | "tag_removed_by_integration" | "tag_removed_by_system" | "team_assigned_by_integration" | "team_assigned_by_system" | "team_assigned_by_user" | "team_unassigned_by_integration" | "team_unassigned_by_system" | "team_unassigned_by_user" | "user_confirmed_the_session_resolved" | "voice_call_ai_joined" | "voice_call_ai_left" | "voice_call_contact_answered" | "voice_call_contact_joined" | "voice_call_contact_left" | "voice_call_ended" | "voice_call_failed_to_start" | "voice_call_human_answered" | "voice_call_human_joined" | "voice_call_human_left" | "voice_call_started" | "workflow_message" | "workflow_note" | "workflow_triggered";
+                message_type: "agent_assigned_by_integration" | "agent_assigned_by_system" | "agent_assigned_by_user" | "agent_changed" | "agent_comment" | "agent_initiated_session" | "agent_joined" | "agent_message" | "agent_reopened_session" | "agent_took_session_from_ai" | "agent_unassigned_by_integration" | "agent_unassigned_by_system" | "agent_unassigned_by_user" | "ai_assumed_the_session_resolved" | "ai_decided_to_not_reply" | "ai_decided_to_resolve_the_issue" | "ai_follow_up_cancelled" | "ai_follow_up_fired" | "ai_follow_up_scheduled" | "ai_reopened_session" | "ai_response_cancelled" | "ai_resumed_by_system" | "ai_suggestion" | "call_history" | "call_transferred" | "closed_resolved_by_agent" | "closed_resolved_by_api" | "closed_resolved_by_contact" | "closed_resolved_by_integration" | "closed_resolved_by_system" | "closed_unresolved_by_agent" | "closed_unresolved_by_api" | "closed_unresolved_by_system" | "contact_data_updated" | "csat_request_cancelled" | "csat_requested" | "csat_submitted" | "email_draft_message" | "handoff" | "handoff_to_salesforce_miaw" | "handoff_to_third_party_failed" | "handoff_to_zendesk" | "integration_reopened_session" | "ivr_selection" | "merged_session_message" | "message" | "pii_attachment_removed" | "primary_contact_changed" | "prohibited_topic_detected" | "quoted_content_modified" | "salesforce_fields_updated" | "sequence_message" | "session_forwarded" | "session_language_changed_by_agent" | "session_language_changed_by_api" | "session_language_changed_by_integration" | "session_language_changed_by_system" | "session_merged" | "session_priority_changed_by_agent" | "session_priority_changed_by_system" | "session_snoozed" | "session_subject_changed_by_system" | "session_unsnoozed" | "skills_added_by_system" | "sla_applied_by_agent" | "sla_applied_by_system" | "sla_first_reply_breached" | "sla_first_reply_completed_after_breach" | "sla_first_reply_fulfilled" | "sla_first_reply_metric_started" | "sla_freezed_office_hours_ended" | "sla_freezed_snoozed" | "sla_next_reply_breached" | "sla_next_reply_completed_after_breach" | "sla_next_reply_fulfilled" | "sla_next_reply_metric_started" | "sla_removed_by_agent" | "sla_removed_by_system" | "sla_resolution_breached" | "sla_resolution_completed_after_breach" | "sla_resolution_fulfilled" | "sla_resolution_metric_started" | "sla_resolution_paused_resolved" | "sla_resolution_paused_waiting_on_customer" | "sla_resolution_resumed_customer_replied" | "sla_resolution_resumed_reopened" | "sla_resumed_office_hours_started" | "sla_resumed_snooze_cancelled" | "sla_resumed_snooze_expired" | "state_checkpoint" | "sub_session_created" | "sub_session_linked_by_agent" | "sub_session_linked_by_api" | "sub_session_linked_by_integration" | "sub_session_linked_by_system" | "sub_session_unlinked_by_agent" | "sub_session_unlinked_by_api" | "sub_session_unlinked_by_integration" | "sub_session_unlinked_by_system" | "sub_status_removed_by_agent" | "sub_status_removed_by_api" | "sub_status_removed_by_integration" | "sub_status_removed_by_system" | "sub_status_set_by_agent" | "sub_status_set_by_api" | "sub_status_set_by_integration" | "sub_status_set_by_system" | "system_reopened_session" | "tag_added_by_agent" | "tag_added_by_api" | "tag_added_by_integration" | "tag_added_by_system" | "tag_removed_by_agent" | "tag_removed_by_api" | "tag_removed_by_integration" | "tag_removed_by_system" | "team_assigned_by_integration" | "team_assigned_by_system" | "team_assigned_by_user" | "team_unassigned_by_integration" | "team_unassigned_by_system" | "team_unassigned_by_user" | "user_confirmed_the_session_resolved" | "voice_call_ai_joined" | "voice_call_ai_left" | "voice_call_contact_answered" | "voice_call_contact_joined" | "voice_call_contact_left" | "voice_call_ended" | "voice_call_failed_to_start" | "voice_call_human_answered" | "voice_call_human_joined" | "voice_call_human_left" | "voice_call_started" | "workflow_message" | "workflow_note" | "workflow_triggered";
                 content: {
                     /** @constant */
                     type: "text";
@@ -14261,7 +14277,7 @@ export interface components {
                      */
                     type: "unmapped_event";
                     /** @enum {string} */
-                    message_type: "agent_assigned_by_integration" | "agent_assigned_by_system" | "agent_assigned_by_user" | "agent_changed" | "agent_comment" | "agent_initiated_session" | "agent_joined" | "agent_message" | "agent_reopened_session" | "agent_took_session_from_ai" | "agent_unassigned_by_integration" | "agent_unassigned_by_system" | "agent_unassigned_by_user" | "ai_assumed_the_session_resolved" | "ai_decided_to_not_reply" | "ai_decided_to_resolve_the_issue" | "ai_follow_up_cancelled" | "ai_follow_up_fired" | "ai_follow_up_scheduled" | "ai_reopened_session" | "ai_response_cancelled" | "ai_resumed_by_system" | "ai_suggestion" | "call_history" | "call_transferred" | "closed_resolved_by_agent" | "closed_resolved_by_api" | "closed_resolved_by_contact" | "closed_resolved_by_integration" | "closed_resolved_by_system" | "closed_unresolved_by_agent" | "closed_unresolved_by_api" | "closed_unresolved_by_system" | "contact_data_updated" | "csat_request_cancelled" | "csat_requested" | "csat_submitted" | "email_draft_message" | "handoff" | "handoff_to_salesforce_miaw" | "handoff_to_third_party_failed" | "handoff_to_zendesk" | "integration_reopened_session" | "ivr_selection" | "merged_session_message" | "message" | "pii_attachment_removed" | "primary_contact_changed" | "prohibited_topic_detected" | "quoted_content_modified" | "salesforce_fields_updated" | "sequence_message" | "session_forwarded" | "session_language_changed_by_agent" | "session_language_changed_by_api" | "session_language_changed_by_integration" | "session_language_changed_by_system" | "session_merged" | "session_priority_changed_by_agent" | "session_priority_changed_by_system" | "session_snoozed" | "session_unsnoozed" | "skills_added_by_system" | "sla_applied_by_agent" | "sla_applied_by_system" | "sla_first_reply_breached" | "sla_first_reply_completed_after_breach" | "sla_first_reply_fulfilled" | "sla_first_reply_metric_started" | "sla_freezed_office_hours_ended" | "sla_freezed_snoozed" | "sla_next_reply_breached" | "sla_next_reply_completed_after_breach" | "sla_next_reply_fulfilled" | "sla_next_reply_metric_started" | "sla_removed_by_agent" | "sla_removed_by_system" | "sla_resolution_breached" | "sla_resolution_completed_after_breach" | "sla_resolution_fulfilled" | "sla_resolution_metric_started" | "sla_resolution_paused_resolved" | "sla_resolution_paused_waiting_on_customer" | "sla_resolution_resumed_customer_replied" | "sla_resolution_resumed_reopened" | "sla_resumed_office_hours_started" | "sla_resumed_snooze_cancelled" | "sla_resumed_snooze_expired" | "state_checkpoint" | "sub_session_created" | "sub_session_linked_by_agent" | "sub_session_linked_by_api" | "sub_session_linked_by_integration" | "sub_session_linked_by_system" | "sub_session_unlinked_by_agent" | "sub_session_unlinked_by_api" | "sub_session_unlinked_by_integration" | "sub_session_unlinked_by_system" | "sub_status_removed_by_agent" | "sub_status_removed_by_api" | "sub_status_removed_by_integration" | "sub_status_removed_by_system" | "sub_status_set_by_agent" | "sub_status_set_by_api" | "sub_status_set_by_integration" | "sub_status_set_by_system" | "system_reopened_session" | "tag_added_by_agent" | "tag_added_by_api" | "tag_added_by_integration" | "tag_added_by_system" | "tag_removed_by_agent" | "tag_removed_by_api" | "tag_removed_by_integration" | "tag_removed_by_system" | "team_assigned_by_integration" | "team_assigned_by_system" | "team_assigned_by_user" | "team_unassigned_by_integration" | "team_unassigned_by_system" | "team_unassigned_by_user" | "user_confirmed_the_session_resolved" | "voice_call_ai_joined" | "voice_call_ai_left" | "voice_call_contact_answered" | "voice_call_contact_joined" | "voice_call_contact_left" | "voice_call_ended" | "voice_call_failed_to_start" | "voice_call_human_answered" | "voice_call_human_joined" | "voice_call_human_left" | "voice_call_started" | "workflow_message" | "workflow_note" | "workflow_triggered";
+                    message_type: "agent_assigned_by_integration" | "agent_assigned_by_system" | "agent_assigned_by_user" | "agent_changed" | "agent_comment" | "agent_initiated_session" | "agent_joined" | "agent_message" | "agent_reopened_session" | "agent_took_session_from_ai" | "agent_unassigned_by_integration" | "agent_unassigned_by_system" | "agent_unassigned_by_user" | "ai_assumed_the_session_resolved" | "ai_decided_to_not_reply" | "ai_decided_to_resolve_the_issue" | "ai_follow_up_cancelled" | "ai_follow_up_fired" | "ai_follow_up_scheduled" | "ai_reopened_session" | "ai_response_cancelled" | "ai_resumed_by_system" | "ai_suggestion" | "call_history" | "call_transferred" | "closed_resolved_by_agent" | "closed_resolved_by_api" | "closed_resolved_by_contact" | "closed_resolved_by_integration" | "closed_resolved_by_system" | "closed_unresolved_by_agent" | "closed_unresolved_by_api" | "closed_unresolved_by_system" | "contact_data_updated" | "csat_request_cancelled" | "csat_requested" | "csat_submitted" | "email_draft_message" | "handoff" | "handoff_to_salesforce_miaw" | "handoff_to_third_party_failed" | "handoff_to_zendesk" | "integration_reopened_session" | "ivr_selection" | "merged_session_message" | "message" | "pii_attachment_removed" | "primary_contact_changed" | "prohibited_topic_detected" | "quoted_content_modified" | "salesforce_fields_updated" | "sequence_message" | "session_forwarded" | "session_language_changed_by_agent" | "session_language_changed_by_api" | "session_language_changed_by_integration" | "session_language_changed_by_system" | "session_merged" | "session_priority_changed_by_agent" | "session_priority_changed_by_system" | "session_snoozed" | "session_subject_changed_by_system" | "session_unsnoozed" | "skills_added_by_system" | "sla_applied_by_agent" | "sla_applied_by_system" | "sla_first_reply_breached" | "sla_first_reply_completed_after_breach" | "sla_first_reply_fulfilled" | "sla_first_reply_metric_started" | "sla_freezed_office_hours_ended" | "sla_freezed_snoozed" | "sla_next_reply_breached" | "sla_next_reply_completed_after_breach" | "sla_next_reply_fulfilled" | "sla_next_reply_metric_started" | "sla_removed_by_agent" | "sla_removed_by_system" | "sla_resolution_breached" | "sla_resolution_completed_after_breach" | "sla_resolution_fulfilled" | "sla_resolution_metric_started" | "sla_resolution_paused_resolved" | "sla_resolution_paused_waiting_on_customer" | "sla_resolution_resumed_customer_replied" | "sla_resolution_resumed_reopened" | "sla_resumed_office_hours_started" | "sla_resumed_snooze_cancelled" | "sla_resumed_snooze_expired" | "state_checkpoint" | "sub_session_created" | "sub_session_linked_by_agent" | "sub_session_linked_by_api" | "sub_session_linked_by_integration" | "sub_session_linked_by_system" | "sub_session_unlinked_by_agent" | "sub_session_unlinked_by_api" | "sub_session_unlinked_by_integration" | "sub_session_unlinked_by_system" | "sub_status_removed_by_agent" | "sub_status_removed_by_api" | "sub_status_removed_by_integration" | "sub_status_removed_by_system" | "sub_status_set_by_agent" | "sub_status_set_by_api" | "sub_status_set_by_integration" | "sub_status_set_by_system" | "system_reopened_session" | "tag_added_by_agent" | "tag_added_by_api" | "tag_added_by_integration" | "tag_added_by_system" | "tag_removed_by_agent" | "tag_removed_by_api" | "tag_removed_by_integration" | "tag_removed_by_system" | "team_assigned_by_integration" | "team_assigned_by_system" | "team_assigned_by_user" | "team_unassigned_by_integration" | "team_unassigned_by_system" | "team_unassigned_by_user" | "user_confirmed_the_session_resolved" | "voice_call_ai_joined" | "voice_call_ai_left" | "voice_call_contact_answered" | "voice_call_contact_joined" | "voice_call_contact_left" | "voice_call_ended" | "voice_call_failed_to_start" | "voice_call_human_answered" | "voice_call_human_joined" | "voice_call_human_left" | "voice_call_started" | "workflow_message" | "workflow_note" | "workflow_triggered";
                     content: {
                         /** @constant */
                         type: "text";
@@ -14545,7 +14561,7 @@ export interface components {
                  * @description Stored event type used by include/exclude filters; it can differ from the normalized event.type.
                  * @enum {string}
                  */
-                message_type: "agent_assigned_by_integration" | "agent_assigned_by_system" | "agent_assigned_by_user" | "agent_changed" | "agent_comment" | "agent_initiated_session" | "agent_joined" | "agent_message" | "agent_reopened_session" | "agent_took_session_from_ai" | "agent_unassigned_by_integration" | "agent_unassigned_by_system" | "agent_unassigned_by_user" | "ai_assumed_the_session_resolved" | "ai_decided_to_not_reply" | "ai_decided_to_resolve_the_issue" | "ai_follow_up_cancelled" | "ai_follow_up_fired" | "ai_follow_up_scheduled" | "ai_reopened_session" | "ai_response_cancelled" | "ai_resumed_by_system" | "ai_suggestion" | "call_history" | "call_transferred" | "closed_resolved_by_agent" | "closed_resolved_by_api" | "closed_resolved_by_contact" | "closed_resolved_by_integration" | "closed_resolved_by_system" | "closed_unresolved_by_agent" | "closed_unresolved_by_api" | "closed_unresolved_by_system" | "contact_data_updated" | "csat_request_cancelled" | "csat_requested" | "csat_submitted" | "email_draft_message" | "handoff" | "handoff_to_salesforce_miaw" | "handoff_to_third_party_failed" | "handoff_to_zendesk" | "integration_reopened_session" | "ivr_selection" | "merged_session_message" | "message" | "pii_attachment_removed" | "primary_contact_changed" | "prohibited_topic_detected" | "quoted_content_modified" | "salesforce_fields_updated" | "sequence_message" | "session_forwarded" | "session_language_changed_by_agent" | "session_language_changed_by_api" | "session_language_changed_by_integration" | "session_language_changed_by_system" | "session_merged" | "session_priority_changed_by_agent" | "session_priority_changed_by_system" | "session_snoozed" | "session_unsnoozed" | "skills_added_by_system" | "sla_applied_by_agent" | "sla_applied_by_system" | "sla_first_reply_breached" | "sla_first_reply_completed_after_breach" | "sla_first_reply_fulfilled" | "sla_first_reply_metric_started" | "sla_freezed_office_hours_ended" | "sla_freezed_snoozed" | "sla_next_reply_breached" | "sla_next_reply_completed_after_breach" | "sla_next_reply_fulfilled" | "sla_next_reply_metric_started" | "sla_removed_by_agent" | "sla_removed_by_system" | "sla_resolution_breached" | "sla_resolution_completed_after_breach" | "sla_resolution_fulfilled" | "sla_resolution_metric_started" | "sla_resolution_paused_resolved" | "sla_resolution_paused_waiting_on_customer" | "sla_resolution_resumed_customer_replied" | "sla_resolution_resumed_reopened" | "sla_resumed_office_hours_started" | "sla_resumed_snooze_cancelled" | "sla_resumed_snooze_expired" | "state_checkpoint" | "sub_session_created" | "sub_session_linked_by_agent" | "sub_session_linked_by_api" | "sub_session_linked_by_integration" | "sub_session_linked_by_system" | "sub_session_unlinked_by_agent" | "sub_session_unlinked_by_api" | "sub_session_unlinked_by_integration" | "sub_session_unlinked_by_system" | "sub_status_removed_by_agent" | "sub_status_removed_by_api" | "sub_status_removed_by_integration" | "sub_status_removed_by_system" | "sub_status_set_by_agent" | "sub_status_set_by_api" | "sub_status_set_by_integration" | "sub_status_set_by_system" | "system_reopened_session" | "tag_added_by_agent" | "tag_added_by_api" | "tag_added_by_integration" | "tag_added_by_system" | "tag_removed_by_agent" | "tag_removed_by_api" | "tag_removed_by_integration" | "tag_removed_by_system" | "team_assigned_by_integration" | "team_assigned_by_system" | "team_assigned_by_user" | "team_unassigned_by_integration" | "team_unassigned_by_system" | "team_unassigned_by_user" | "user_confirmed_the_session_resolved" | "voice_call_ai_joined" | "voice_call_ai_left" | "voice_call_contact_answered" | "voice_call_contact_joined" | "voice_call_contact_left" | "voice_call_ended" | "voice_call_failed_to_start" | "voice_call_human_answered" | "voice_call_human_joined" | "voice_call_human_left" | "voice_call_started" | "workflow_message" | "workflow_note" | "workflow_triggered";
+                message_type: "agent_assigned_by_integration" | "agent_assigned_by_system" | "agent_assigned_by_user" | "agent_changed" | "agent_comment" | "agent_initiated_session" | "agent_joined" | "agent_message" | "agent_reopened_session" | "agent_took_session_from_ai" | "agent_unassigned_by_integration" | "agent_unassigned_by_system" | "agent_unassigned_by_user" | "ai_assumed_the_session_resolved" | "ai_decided_to_not_reply" | "ai_decided_to_resolve_the_issue" | "ai_follow_up_cancelled" | "ai_follow_up_fired" | "ai_follow_up_scheduled" | "ai_reopened_session" | "ai_response_cancelled" | "ai_resumed_by_system" | "ai_suggestion" | "call_history" | "call_transferred" | "closed_resolved_by_agent" | "closed_resolved_by_api" | "closed_resolved_by_contact" | "closed_resolved_by_integration" | "closed_resolved_by_system" | "closed_unresolved_by_agent" | "closed_unresolved_by_api" | "closed_unresolved_by_system" | "contact_data_updated" | "csat_request_cancelled" | "csat_requested" | "csat_submitted" | "email_draft_message" | "handoff" | "handoff_to_salesforce_miaw" | "handoff_to_third_party_failed" | "handoff_to_zendesk" | "integration_reopened_session" | "ivr_selection" | "merged_session_message" | "message" | "pii_attachment_removed" | "primary_contact_changed" | "prohibited_topic_detected" | "quoted_content_modified" | "salesforce_fields_updated" | "sequence_message" | "session_forwarded" | "session_language_changed_by_agent" | "session_language_changed_by_api" | "session_language_changed_by_integration" | "session_language_changed_by_system" | "session_merged" | "session_priority_changed_by_agent" | "session_priority_changed_by_system" | "session_snoozed" | "session_subject_changed_by_system" | "session_unsnoozed" | "skills_added_by_system" | "sla_applied_by_agent" | "sla_applied_by_system" | "sla_first_reply_breached" | "sla_first_reply_completed_after_breach" | "sla_first_reply_fulfilled" | "sla_first_reply_metric_started" | "sla_freezed_office_hours_ended" | "sla_freezed_snoozed" | "sla_next_reply_breached" | "sla_next_reply_completed_after_breach" | "sla_next_reply_fulfilled" | "sla_next_reply_metric_started" | "sla_removed_by_agent" | "sla_removed_by_system" | "sla_resolution_breached" | "sla_resolution_completed_after_breach" | "sla_resolution_fulfilled" | "sla_resolution_metric_started" | "sla_resolution_paused_resolved" | "sla_resolution_paused_waiting_on_customer" | "sla_resolution_resumed_customer_replied" | "sla_resolution_resumed_reopened" | "sla_resumed_office_hours_started" | "sla_resumed_snooze_cancelled" | "sla_resumed_snooze_expired" | "state_checkpoint" | "sub_session_created" | "sub_session_linked_by_agent" | "sub_session_linked_by_api" | "sub_session_linked_by_integration" | "sub_session_linked_by_system" | "sub_session_unlinked_by_agent" | "sub_session_unlinked_by_api" | "sub_session_unlinked_by_integration" | "sub_session_unlinked_by_system" | "sub_status_removed_by_agent" | "sub_status_removed_by_api" | "sub_status_removed_by_integration" | "sub_status_removed_by_system" | "sub_status_set_by_agent" | "sub_status_set_by_api" | "sub_status_set_by_integration" | "sub_status_set_by_system" | "system_reopened_session" | "tag_added_by_agent" | "tag_added_by_api" | "tag_added_by_integration" | "tag_added_by_system" | "tag_removed_by_agent" | "tag_removed_by_api" | "tag_removed_by_integration" | "tag_removed_by_system" | "team_assigned_by_integration" | "team_assigned_by_system" | "team_assigned_by_user" | "team_unassigned_by_integration" | "team_unassigned_by_system" | "team_unassigned_by_user" | "user_confirmed_the_session_resolved" | "voice_call_ai_joined" | "voice_call_ai_left" | "voice_call_contact_answered" | "voice_call_contact_joined" | "voice_call_contact_left" | "voice_call_ended" | "voice_call_failed_to_start" | "voice_call_human_answered" | "voice_call_human_joined" | "voice_call_human_left" | "voice_call_started" | "workflow_message" | "workflow_note" | "workflow_triggered";
                 actor: {
                     /** @enum {string} */
                     type: "human" | "api" | "workflow" | "system" | "integration" | "ai" | "contact" | "unknown";
@@ -14575,6 +14591,8 @@ export interface components {
         Contact: {
             /** Format: uuid */
             id: string;
+            /** @description The main account's external_id within your organization, or null when unlinked. The main contact may not exist yet. Set through external-ID widget authentication; contact create/update endpoints do not accept this field. */
+            primary_external_id: string | null;
             email: string | null;
             phone_number: string | null;
             name: string | null;
@@ -14593,6 +14611,8 @@ export interface components {
         InvestigationContact: {
             /** Format: uuid */
             id: string;
+            /** @description The main account's external_id within your organization, or null when unlinked. The main contact may not exist yet. Set through external-ID widget authentication; contact create/update endpoints do not accept this field. */
+            primary_external_id: string | null;
             email: string | null;
             phone_number: string | null;
             name: string | null;
@@ -14778,6 +14798,8 @@ export interface components {
             contact?: {
                 /** Format: uuid */
                 id: string;
+                /** @description The main account's external_id within your organization, or null when unlinked. The main contact may not exist yet. Set through external-ID widget authentication; contact create/update endpoints do not accept this field. */
+                primary_external_id: string | null;
                 email: string | null;
                 phone_number: string | null;
                 name: string | null;
@@ -14868,6 +14890,8 @@ export interface components {
             contact?: {
                 /** Format: uuid */
                 id: string;
+                /** @description The main account's external_id within your organization, or null when unlinked. The main contact may not exist yet. Set through external-ID widget authentication; contact create/update endpoints do not accept this field. */
+                primary_external_id: string | null;
                 email: string | null;
                 phone_number: string | null;
                 name: string | null;