@opencx/mcp 1.15.64 → 1.15.65

package/dist/merge-sessions.spec.d.ts

@@ -0,0 +1,2 @@
+export {};
+//# sourceMappingURL=merge-sessions.spec.d.ts.map

package/dist/merge-sessions.spec.d.ts.map

@@ -0,0 +1 @@
+{"version":3,"file":"merge-sessions.spec.d.ts","sourceRoot":"","sources":["../src/merge-sessions.spec.ts"],"names":[],"mappings":""}

package/dist/merge-sessions.spec.js

@@ -0,0 +1,50 @@
+import { afterEach, describe, expect, it, vi } from 'vitest';
+import { Client } from '@modelcontextprotocol/sdk/client/index.js';
+import { InMemoryTransport } from '@modelcontextprotocol/sdk/inMemory.js';
+import { createServer } from './server.js';
+afterEach(() => vi.unstubAllGlobals());
+describe('merge_sessions', () => {
+    it('advertises irreversible closure and sends all source choices without a confirmation token', async () => {
+        const fetchSpy = vi
+            .fn()
+            .mockResolvedValue(new Response(JSON.stringify({ mergeId: 'merged' }), { status: 200 }));
+        vi.stubGlobal('fetch', fetchSpy);
+        const server = createServer('test-key', 'https://api.test.com');
+        const [clientTransport, serverTransport] = InMemoryTransport.createLinkedPair();
+        await server.connect(serverTransport);
+        const client = new Client({ name: 'merge-test', version: '1.0.0' });
+        await client.connect(clientTransport);
+        try {
+            const tool = (await client.listTools()).tools.find((entry) => entry.name === 'merge_sessions');
+            expect(tool?.description).toContain('Irreversibly');
+            expect(tool?.description).toContain('Before calling, tell the user');
+            const primary = 'e83d8183-ecf7-4252-b0c4-85e1211cf6ae';
+            const sources = [
+                { sessionId: 'ce38e481-5ea1-46ca-a6d1-ab897b73b53a', status: 'closed_resolved' },
+                { sessionId: '8150934d-1812-4481-b17e-15a99fdd433a', status: 'closed_unresolved' },
+            ];
+            const result = await client.callTool({
+                name: 'merge_sessions',
+                arguments: { primary_session_id: primary, sources },
+            });
+            expect(result.isError).toBeFalsy();
+            expect(fetchSpy).toHaveBeenCalledTimes(1);
+            const request = fetchSpy.mock.calls[0]?.[0];
+            if (!(request instanceof Request))
+                throw new Error('Expected an HTTP request');
+            expect(request.url).toBe(`https://api.test.com/chat/sessions/${primary}/merge`);
+            expect(await request.json()).toEqual({ sources });
+            const invalid = await client.callTool({
+                name: 'merge_sessions',
+                arguments: { primary_session_id: primary, sources: [{ ...sources[0], status: 'open' }] },
+            });
+            expect(invalid.isError).toBe(true);
+            expect(fetchSpy).toHaveBeenCalledTimes(1);
+        }
+        finally {
+            await client.close();
+            await server.close();
+        }
+    });
+});
+//# sourceMappingURL=merge-sessions.spec.js.map

package/dist/merge-sessions.spec.js.map

@@ -0,0 +1 @@
+{"version":3,"file":"merge-sessions.spec.js","sourceRoot":"","sources":["../src/merge-sessions.spec.ts"],"names":[],"mappings":"AAAA,OAAO,EAAE,SAAS,EAAE,QAAQ,EAAE,MAAM,EAAE,EAAE,EAAE,EAAE,EAAE,MAAM,QAAQ,CAAC;AAC7D,OAAO,EAAE,MAAM,EAAE,MAAM,2CAA2C,CAAC;AACnE,OAAO,EAAE,iBAAiB,EAAE,MAAM,uCAAuC,CAAC;AAC1E,OAAO,EAAE,YAAY,EAAE,MAAM,aAAa,CAAC;AAE3C,SAAS,CAAC,GAAG,EAAE,CAAC,EAAE,CAAC,gBAAgB,EAAE,CAAC,CAAC;AAEvC,QAAQ,CAAC,gBAAgB,EAAE,GAAG,EAAE;IAC9B,EAAE,CAAC,2FAA2F,EAAE,KAAK,IAAI,EAAE;QACzG,MAAM,QAAQ,GAAG,EAAE;aAChB,EAAE,EAAE;aACJ,iBAAiB,CAAC,IAAI,QAAQ,CAAC,IAAI,CAAC,SAAS,CAAC,EAAE,OAAO,EAAE,QAAQ,EAAE,CAAC,EAAE,EAAE,MAAM,EAAE,GAAG,EAAE,CAAC,CAAC,CAAC;QAC3F,EAAE,CAAC,UAAU,CAAC,OAAO,EAAE,QAAQ,CAAC,CAAC;QACjC,MAAM,MAAM,GAAG,YAAY,CAAC,UAAU,EAAE,sBAAsB,CAAC,CAAC;QAChE,MAAM,CAAC,eAAe,EAAE,eAAe,CAAC,GAAG,iBAAiB,CAAC,gBAAgB,EAAE,CAAC;QAChF,MAAM,MAAM,CAAC,OAAO,CAAC,eAAe,CAAC,CAAC;QACtC,MAAM,MAAM,GAAG,IAAI,MAAM,CAAC,EAAE,IAAI,EAAE,YAAY,EAAE,OAAO,EAAE,OAAO,EAAE,CAAC,CAAC;QACpE,MAAM,MAAM,CAAC,OAAO,CAAC,eAAe,CAAC,CAAC;QACtC,IAAI,CAAC;YACH,MAAM,IAAI,GAAG,CAAC,MAAM,MAAM,CAAC,SAAS,EAAE,CAAC,CAAC,KAAK,CAAC,IAAI,CAChD,CAAC,KAAK,EAAE,EAAE,CAAC,KAAK,CAAC,IAAI,KAAK,gBAAgB,CAC3C,CAAC;YACF,MAAM,CAAC,IAAI,EAAE,WAAW,CAAC,CAAC,SAAS,CAAC,cAAc,CAAC,CAAC;YACpD,MAAM,CAAC,IAAI,EAAE,WAAW,CAAC,CAAC,SAAS,CAAC,+BAA+B,CAAC,CAAC;YACrE,MAAM,OAAO,GAAG,sCAAsC,CAAC;YACvD,MAAM,OAAO,GAAG;gBACd,EAAE,SAAS,EAAE,sCAAsC,EAAE,MAAM,EAAE,iBAAiB,EAAE;gBAChF,EAAE,SAAS,EAAE,sCAAsC,EAAE,MAAM,EAAE,mBAAmB,EAAE;aACnF,CAAC;YACF,MAAM,MAAM,GAAG,MAAM,MAAM,CAAC,QAAQ,CAAC;gBACnC,IAAI,EAAE,gBAAgB;gBACtB,SAAS,EAAE,EAAE,kBAAkB,EAAE,OAAO,EAAE,OAAO,EAAE;aACpD,CAAC,CAAC;YACH,MAAM,CAAC,MAAM,CAAC,OAAO,CAAC,CAAC,SAAS,EAAE,CAAC;YACnC,MAAM,CAAC,QAAQ,CAAC,CAAC,qBAAqB,CAAC,CAAC,CAAC,CAAC;YAC1C,MAAM,OAAO,GAAG,QAAQ,CAAC,IAAI,CAAC,KAAK,CAAC,CAAC,CAAC,EAAE,CAAC,CAAC,CAAC,CAAC;YAC5C,IAAI,CAAC,CAAC,OAAO,YAAY,OAAO,CAAC;gBAAE,MAAM,IAAI,KAAK,CAAC,0BAA0B,CAAC,CAAC;YAC/E,MAAM,CAAC,OAAO,CAAC,GAAG,CAAC,CAAC,IAAI,CAAC,sCAAsC,OAAO,QAAQ,CAAC,CAAC;YAChF,MAAM,CAAC,MAAM,OAAO,CAAC,IAAI,EAAE,CAAC,CAAC,OAAO,CAAC,EAAE,OAAO,EAAE,CAAC,CAAC;YAClD,MAAM,OAAO,GAAG,MAAM,MAAM,CAAC,QAAQ,CAAC;gBACpC,IAAI,EAAE,gBAAgB;gBACtB,SAAS,EAAE,EAAE,kBAAkB,EAAE,OAAO,EAAE,OAAO,EAAE,CAAC,EAAE,GAAG,OAAO,CAAC,CAAC,CAAC,EAAE,MAAM,EAAE,MAAM,EAAE,CAAC,EAAE;aACzF,CAAC,CAAC;YACH,MAAM,CAAC,OAAO,CAAC,OAAO,CAAC,CAAC,IAAI,CAAC,IAAI,CAAC,CAAC;YACnC,MAAM,CAAC,QAAQ,CAAC,CAAC,qBAAqB,CAAC,CAAC,CAAC,CAAC;QAC5C,CAAC;gBAAS,CAAC;YACT,MAAM,MAAM,CAAC,KAAK,EAAE,CAAC;YACrB,MAAM,MAAM,CAAC,KAAK,EAAE,CAAC;QACvB,CAAC;IACH,CAAC,CAAC,CAAC;AACL,CAAC,CAAC,CAAC"}

package/dist/schema.d.ts

@@ -279,6 +279,26 @@ export interface paths {
         patch?: never;
         trace?: never;
     };
+    "/chat/sessions/{session_id}/merge": {
+        parameters: {
+            query?: never;
+            header?: never;
+            path?: never;
+            cookie?: never;
+        };
+        get?: never;
+        put?: never;
+        /**
+         * Merge sessions
+         * @description Permanently close source sessions and attach them to this primary. Sources cannot be reopened or replied to. All replies use the primary channel and recipients. Requires merge-sessions:write and OpenCX ticketing. Reuse idempotencyKey with the identical request when retrying.
+         */
+        post: operations["mergeSessions"];
+        delete?: never;
+        options?: never;
+        head?: never;
+        patch?: never;
+        trace?: never;
+    };
     "/chat/sessions": {
         parameters: {
             query?: never;
@@ -5366,7 +5386,7 @@ export interface paths {
         put?: never;
         /**
          * Authenticate a widget user by phone number
-         * @description Returns a token for the contact with this phone number, creating the contact when none exists. When several contacts share the number, the oldest one is used.
+         * @description Returns a token for the contact with this phone number, creating the contact when none exists and otherwise updating it with the fields sent. When several contacts share the number, the oldest one is used. Email is not accepted: use /widget/authenticate-user for customers with an email.
          */
         post: operations["authenticateWidgetUserByPhone"];
         delete?: never;
@@ -5375,6 +5395,26 @@ export interface paths {
         patch?: never;
         trace?: never;
     };
+    "/widget/authenticate-user-by-external-id": {
+        parameters: {
+            query?: never;
+            header?: never;
+            path?: never;
+            cookie?: never;
+        };
+        get?: never;
+        put?: never;
+        /**
+         * Authenticate a widget user by your own user id
+         * @description Returns a token for the contact with this external_id, creating the contact when none exists and otherwise updating it with the fields sent. The contact is matched by external_id alone: email and phone are optional, can change, and can be shared with other contacts. Channels that identify people by email or phone, such as inbound email, keep their own contacts and never resolve to this one.
+         */
+        post: operations["authenticateWidgetUserByExternalId"];
+        delete?: never;
+        options?: never;
+        head?: never;
+        patch?: never;
+        trace?: never;
+    };
     "/test": {
         parameters: {
             query?: never;
@@ -6969,6 +7009,16 @@ export interface components {
         SessionChannel: "web" | "email" | "phone_voice" | "slack" | "sms" | "whatsapp" | "instagram" | "messenger" | "api" | "web_voice" | "twitter" | "twitter_mentions" | "app_review" | "internal";
         /** @enum {string} */
         MessageOptionType: "text" | "workflow";
+        MergeSessionsInput: {
+            /** Format: uuid */
+            idempotencyKey?: string;
+            sources: {
+                /** Format: uuid */
+                sessionId: string;
+                /** @enum {string} */
+                status: "closed_resolved" | "closed_unresolved";
+            }[];
+        };
         ContactsFilter: {
             /** @constant */
             type: "all_contacts";
@@ -8596,8 +8646,38 @@ export interface components {
             http_action_overrides?: components["schemas"]["PublicAPIHttpOverrides"];
         };
         AuthenticateUserByPhonePayloadDto: {
+            mcp_access?: {
+                server_ids?: string[];
+                account_id?: string;
+            };
+            name?: string;
             /** @description Phone number including the country code, e.g. +14155550123 */
             phone: string;
+            language?: components["schemas"]["LanguageIsoCodeValues"];
+            customData?: {
+                [key: string]: string | number | boolean;
+            };
+            chat_context?: string;
+            http_action_overrides?: components["schemas"]["PublicAPIHttpOverrides"];
+        };
+        AuthenticateUserByExternalIdPayloadDto: {
+            /** Format: email */
+            email?: string;
+            mcp_access?: {
+                server_ids?: string[];
+                account_id?: string;
+            };
+            name?: string;
+            avatar_url?: string | null;
+            phone?: string;
+            language?: components["schemas"]["LanguageIsoCodeValues"];
+            customData?: {
+                [key: string]: string | number | boolean;
+            };
+            chat_context?: string;
+            http_action_overrides?: components["schemas"]["PublicAPIHttpOverrides"];
+            /** @description The user's stable id in your system. The contact is matched by this id alone, so email and phone can change or be shared with other contacts. */
+            external_id: string;
         };
         SaveContactInput: {
             contact: {
@@ -10348,7 +10428,7 @@ export interface components {
             }) | null;
             knowledgebase_called?: boolean | null;
             /** @enum {string} */
-            type: "agent_assigned_by_integration" | "agent_assigned_by_system" | "agent_assigned_by_user" | "agent_changed" | "agent_comment" | "agent_initiated_session" | "agent_joined" | "agent_message" | "agent_reopened_session" | "agent_took_session_from_ai" | "agent_unassigned_by_integration" | "agent_unassigned_by_system" | "agent_unassigned_by_user" | "ai_assumed_the_session_resolved" | "ai_decided_to_not_reply" | "ai_decided_to_resolve_the_issue" | "ai_follow_up_cancelled" | "ai_follow_up_fired" | "ai_follow_up_scheduled" | "ai_reopened_session" | "ai_response_cancelled" | "ai_resumed_by_system" | "ai_suggestion" | "call_history" | "call_transferred" | "closed_resolved_by_agent" | "closed_resolved_by_api" | "closed_resolved_by_contact" | "closed_resolved_by_integration" | "closed_resolved_by_system" | "closed_unresolved_by_agent" | "closed_unresolved_by_api" | "closed_unresolved_by_system" | "contact_data_updated" | "csat_request_cancelled" | "csat_requested" | "csat_submitted" | "email_draft_message" | "handoff" | "handoff_to_salesforce_miaw" | "handoff_to_third_party_failed" | "handoff_to_zendesk" | "integration_reopened_session" | "ivr_selection" | "message" | "pii_attachment_removed" | "primary_contact_changed" | "prohibited_topic_detected" | "quoted_content_modified" | "salesforce_fields_updated" | "sequence_message" | "session_forwarded" | "session_language_changed_by_agent" | "session_language_changed_by_api" | "session_language_changed_by_integration" | "session_language_changed_by_system" | "session_priority_changed_by_agent" | "session_priority_changed_by_system" | "session_snoozed" | "session_unsnoozed" | "skills_added_by_system" | "sla_applied_by_agent" | "sla_applied_by_system" | "sla_first_reply_breached" | "sla_first_reply_completed_after_breach" | "sla_first_reply_fulfilled" | "sla_first_reply_metric_started" | "sla_freezed_office_hours_ended" | "sla_freezed_snoozed" | "sla_next_reply_breached" | "sla_next_reply_completed_after_breach" | "sla_next_reply_fulfilled" | "sla_next_reply_metric_started" | "sla_removed_by_agent" | "sla_removed_by_system" | "sla_resolution_breached" | "sla_resolution_completed_after_breach" | "sla_resolution_fulfilled" | "sla_resolution_metric_started" | "sla_resolution_paused_resolved" | "sla_resolution_paused_waiting_on_customer" | "sla_resolution_resumed_customer_replied" | "sla_resolution_resumed_reopened" | "sla_resumed_office_hours_started" | "sla_resumed_snooze_cancelled" | "sla_resumed_snooze_expired" | "state_checkpoint" | "sub_session_created" | "sub_session_linked_by_agent" | "sub_session_linked_by_api" | "sub_session_linked_by_integration" | "sub_session_linked_by_system" | "sub_session_unlinked_by_agent" | "sub_session_unlinked_by_api" | "sub_session_unlinked_by_integration" | "sub_session_unlinked_by_system" | "sub_status_removed_by_agent" | "sub_status_removed_by_api" | "sub_status_removed_by_integration" | "sub_status_removed_by_system" | "sub_status_set_by_agent" | "sub_status_set_by_api" | "sub_status_set_by_integration" | "sub_status_set_by_system" | "system_reopened_session" | "tag_added_by_agent" | "tag_added_by_api" | "tag_added_by_integration" | "tag_added_by_system" | "tag_removed_by_agent" | "tag_removed_by_api" | "tag_removed_by_integration" | "tag_removed_by_system" | "team_assigned_by_integration" | "team_assigned_by_system" | "team_assigned_by_user" | "team_unassigned_by_integration" | "team_unassigned_by_system" | "team_unassigned_by_user" | "user_confirmed_the_session_resolved" | "voice_call_ai_joined" | "voice_call_ai_left" | "voice_call_contact_answered" | "voice_call_contact_joined" | "voice_call_contact_left" | "voice_call_ended" | "voice_call_failed_to_start" | "voice_call_human_answered" | "voice_call_human_joined" | "voice_call_human_left" | "voice_call_started" | "workflow_message" | "workflow_note" | "workflow_triggered";
+            type: "agent_assigned_by_integration" | "agent_assigned_by_system" | "agent_assigned_by_user" | "agent_changed" | "agent_comment" | "agent_initiated_session" | "agent_joined" | "agent_message" | "agent_reopened_session" | "agent_took_session_from_ai" | "agent_unassigned_by_integration" | "agent_unassigned_by_system" | "agent_unassigned_by_user" | "ai_assumed_the_session_resolved" | "ai_decided_to_not_reply" | "ai_decided_to_resolve_the_issue" | "ai_follow_up_cancelled" | "ai_follow_up_fired" | "ai_follow_up_scheduled" | "ai_reopened_session" | "ai_response_cancelled" | "ai_resumed_by_system" | "ai_suggestion" | "call_history" | "call_transferred" | "closed_resolved_by_agent" | "closed_resolved_by_api" | "closed_resolved_by_contact" | "closed_resolved_by_integration" | "closed_resolved_by_system" | "closed_unresolved_by_agent" | "closed_unresolved_by_api" | "closed_unresolved_by_system" | "contact_data_updated" | "csat_request_cancelled" | "csat_requested" | "csat_submitted" | "email_draft_message" | "handoff" | "handoff_to_salesforce_miaw" | "handoff_to_third_party_failed" | "handoff_to_zendesk" | "integration_reopened_session" | "ivr_selection" | "merged_session_message" | "message" | "pii_attachment_removed" | "primary_contact_changed" | "prohibited_topic_detected" | "quoted_content_modified" | "salesforce_fields_updated" | "sequence_message" | "session_forwarded" | "session_language_changed_by_agent" | "session_language_changed_by_api" | "session_language_changed_by_integration" | "session_language_changed_by_system" | "session_merged" | "session_priority_changed_by_agent" | "session_priority_changed_by_system" | "session_snoozed" | "session_unsnoozed" | "skills_added_by_system" | "sla_applied_by_agent" | "sla_applied_by_system" | "sla_first_reply_breached" | "sla_first_reply_completed_after_breach" | "sla_first_reply_fulfilled" | "sla_first_reply_metric_started" | "sla_freezed_office_hours_ended" | "sla_freezed_snoozed" | "sla_next_reply_breached" | "sla_next_reply_completed_after_breach" | "sla_next_reply_fulfilled" | "sla_next_reply_metric_started" | "sla_removed_by_agent" | "sla_removed_by_system" | "sla_resolution_breached" | "sla_resolution_completed_after_breach" | "sla_resolution_fulfilled" | "sla_resolution_metric_started" | "sla_resolution_paused_resolved" | "sla_resolution_paused_waiting_on_customer" | "sla_resolution_resumed_customer_replied" | "sla_resolution_resumed_reopened" | "sla_resumed_office_hours_started" | "sla_resumed_snooze_cancelled" | "sla_resumed_snooze_expired" | "state_checkpoint" | "sub_session_created" | "sub_session_linked_by_agent" | "sub_session_linked_by_api" | "sub_session_linked_by_integration" | "sub_session_linked_by_system" | "sub_session_unlinked_by_agent" | "sub_session_unlinked_by_api" | "sub_session_unlinked_by_integration" | "sub_session_unlinked_by_system" | "sub_status_removed_by_agent" | "sub_status_removed_by_api" | "sub_status_removed_by_integration" | "sub_status_removed_by_system" | "sub_status_set_by_agent" | "sub_status_set_by_api" | "sub_status_set_by_integration" | "sub_status_set_by_system" | "system_reopened_session" | "tag_added_by_agent" | "tag_added_by_api" | "tag_added_by_integration" | "tag_added_by_system" | "tag_removed_by_agent" | "tag_removed_by_api" | "tag_removed_by_integration" | "tag_removed_by_system" | "team_assigned_by_integration" | "team_assigned_by_system" | "team_assigned_by_user" | "team_unassigned_by_integration" | "team_unassigned_by_system" | "team_unassigned_by_user" | "user_confirmed_the_session_resolved" | "voice_call_ai_joined" | "voice_call_ai_left" | "voice_call_contact_answered" | "voice_call_contact_joined" | "voice_call_contact_left" | "voice_call_ended" | "voice_call_failed_to_start" | "voice_call_human_answered" | "voice_call_human_joined" | "voice_call_human_left" | "voice_call_started" | "workflow_message" | "workflow_note" | "workflow_triggered";
             ivr_selection?: {
                 /** Format: uuid */
                 runId: string;
@@ -10412,6 +10492,18 @@ export interface components {
             phone_call_id?: string | null;
             phone_call?: components["schemas"]["PhoneCallDto"] | null;
         };
+        MergeSessionsResult: {
+            /** Format: uuid */
+            mergeId: string;
+            /** Format: uuid */
+            primarySessionId: string;
+            sources: {
+                id: string;
+                ticket_number: number;
+                /** @enum {string} */
+                main_status: "closed_resolved" | "closed_unresolved" | "open";
+            }[];
+        };
         SalesforceAiReplyTemplateDto: {
             /** Format: uuid */
             id: string;
@@ -13595,13 +13687,52 @@ export interface components {
             id: string;
             created_at: string;
             event: {
+                /** @constant */
+                type: "session_merged";
+                /** @constant */
+                internal: true;
+                merge: {
+                    /** Format: uuid */
+                    merge_id: string;
+                    /** Format: uuid */
+                    source_session_id: string;
+                    source_ticket_number: number;
+                    /** Format: uuid */
+                    primary_session_id: string;
+                    primary_ticket_number: number;
+                    actor: {
+                        /** @constant */
+                        type: "agent";
+                        agentId: number;
+                    } | {
+                        /** @constant */
+                        type: "api";
+                    };
+                    redacted?: boolean;
+                };
+            } | {
+                /** @constant */
+                type: "merged_session_message";
+                /** @constant */
+                internal: true;
+                source: {
+                    /** Format: uuid */
+                    merge_id: string;
+                    /** Format: uuid */
+                    source_session_id: string;
+                    source_ticket_number: number;
+                    /** Format: uuid */
+                    source_message_uuid: string;
+                    redacted?: boolean;
+                };
+            } | {
                 /**
                  * @description A recorded event without a typed history mapping. Included in organization exports so no history rows are lost.
                  * @constant
                  */
                 type: "unmapped_event";
                 /** @enum {string} */
-                message_type: "agent_assigned_by_integration" | "agent_assigned_by_system" | "agent_assigned_by_user" | "agent_changed" | "agent_comment" | "agent_initiated_session" | "agent_joined" | "agent_message" | "agent_reopened_session" | "agent_took_session_from_ai" | "agent_unassigned_by_integration" | "agent_unassigned_by_system" | "agent_unassigned_by_user" | "ai_assumed_the_session_resolved" | "ai_decided_to_not_reply" | "ai_decided_to_resolve_the_issue" | "ai_follow_up_cancelled" | "ai_follow_up_fired" | "ai_follow_up_scheduled" | "ai_reopened_session" | "ai_response_cancelled" | "ai_resumed_by_system" | "ai_suggestion" | "call_history" | "call_transferred" | "closed_resolved_by_agent" | "closed_resolved_by_api" | "closed_resolved_by_contact" | "closed_resolved_by_integration" | "closed_resolved_by_system" | "closed_unresolved_by_agent" | "closed_unresolved_by_api" | "closed_unresolved_by_system" | "contact_data_updated" | "csat_request_cancelled" | "csat_requested" | "csat_submitted" | "email_draft_message" | "handoff" | "handoff_to_salesforce_miaw" | "handoff_to_third_party_failed" | "handoff_to_zendesk" | "integration_reopened_session" | "ivr_selection" | "message" | "pii_attachment_removed" | "primary_contact_changed" | "prohibited_topic_detected" | "quoted_content_modified" | "salesforce_fields_updated" | "sequence_message" | "session_forwarded" | "session_language_changed_by_agent" | "session_language_changed_by_api" | "session_language_changed_by_integration" | "session_language_changed_by_system" | "session_priority_changed_by_agent" | "session_priority_changed_by_system" | "session_snoozed" | "session_unsnoozed" | "skills_added_by_system" | "sla_applied_by_agent" | "sla_applied_by_system" | "sla_first_reply_breached" | "sla_first_reply_completed_after_breach" | "sla_first_reply_fulfilled" | "sla_first_reply_metric_started" | "sla_freezed_office_hours_ended" | "sla_freezed_snoozed" | "sla_next_reply_breached" | "sla_next_reply_completed_after_breach" | "sla_next_reply_fulfilled" | "sla_next_reply_metric_started" | "sla_removed_by_agent" | "sla_removed_by_system" | "sla_resolution_breached" | "sla_resolution_completed_after_breach" | "sla_resolution_fulfilled" | "sla_resolution_metric_started" | "sla_resolution_paused_resolved" | "sla_resolution_paused_waiting_on_customer" | "sla_resolution_resumed_customer_replied" | "sla_resolution_resumed_reopened" | "sla_resumed_office_hours_started" | "sla_resumed_snooze_cancelled" | "sla_resumed_snooze_expired" | "state_checkpoint" | "sub_session_created" | "sub_session_linked_by_agent" | "sub_session_linked_by_api" | "sub_session_linked_by_integration" | "sub_session_linked_by_system" | "sub_session_unlinked_by_agent" | "sub_session_unlinked_by_api" | "sub_session_unlinked_by_integration" | "sub_session_unlinked_by_system" | "sub_status_removed_by_agent" | "sub_status_removed_by_api" | "sub_status_removed_by_integration" | "sub_status_removed_by_system" | "sub_status_set_by_agent" | "sub_status_set_by_api" | "sub_status_set_by_integration" | "sub_status_set_by_system" | "system_reopened_session" | "tag_added_by_agent" | "tag_added_by_api" | "tag_added_by_integration" | "tag_added_by_system" | "tag_removed_by_agent" | "tag_removed_by_api" | "tag_removed_by_integration" | "tag_removed_by_system" | "team_assigned_by_integration" | "team_assigned_by_system" | "team_assigned_by_user" | "team_unassigned_by_integration" | "team_unassigned_by_system" | "team_unassigned_by_user" | "user_confirmed_the_session_resolved" | "voice_call_ai_joined" | "voice_call_ai_left" | "voice_call_contact_answered" | "voice_call_contact_joined" | "voice_call_contact_left" | "voice_call_ended" | "voice_call_failed_to_start" | "voice_call_human_answered" | "voice_call_human_joined" | "voice_call_human_left" | "voice_call_started" | "workflow_message" | "workflow_note" | "workflow_triggered";
+                message_type: "agent_assigned_by_integration" | "agent_assigned_by_system" | "agent_assigned_by_user" | "agent_changed" | "agent_comment" | "agent_initiated_session" | "agent_joined" | "agent_message" | "agent_reopened_session" | "agent_took_session_from_ai" | "agent_unassigned_by_integration" | "agent_unassigned_by_system" | "agent_unassigned_by_user" | "ai_assumed_the_session_resolved" | "ai_decided_to_not_reply" | "ai_decided_to_resolve_the_issue" | "ai_follow_up_cancelled" | "ai_follow_up_fired" | "ai_follow_up_scheduled" | "ai_reopened_session" | "ai_response_cancelled" | "ai_resumed_by_system" | "ai_suggestion" | "call_history" | "call_transferred" | "closed_resolved_by_agent" | "closed_resolved_by_api" | "closed_resolved_by_contact" | "closed_resolved_by_integration" | "closed_resolved_by_system" | "closed_unresolved_by_agent" | "closed_unresolved_by_api" | "closed_unresolved_by_system" | "contact_data_updated" | "csat_request_cancelled" | "csat_requested" | "csat_submitted" | "email_draft_message" | "handoff" | "handoff_to_salesforce_miaw" | "handoff_to_third_party_failed" | "handoff_to_zendesk" | "integration_reopened_session" | "ivr_selection" | "merged_session_message" | "message" | "pii_attachment_removed" | "primary_contact_changed" | "prohibited_topic_detected" | "quoted_content_modified" | "salesforce_fields_updated" | "sequence_message" | "session_forwarded" | "session_language_changed_by_agent" | "session_language_changed_by_api" | "session_language_changed_by_integration" | "session_language_changed_by_system" | "session_merged" | "session_priority_changed_by_agent" | "session_priority_changed_by_system" | "session_snoozed" | "session_unsnoozed" | "skills_added_by_system" | "sla_applied_by_agent" | "sla_applied_by_system" | "sla_first_reply_breached" | "sla_first_reply_completed_after_breach" | "sla_first_reply_fulfilled" | "sla_first_reply_metric_started" | "sla_freezed_office_hours_ended" | "sla_freezed_snoozed" | "sla_next_reply_breached" | "sla_next_reply_completed_after_breach" | "sla_next_reply_fulfilled" | "sla_next_reply_metric_started" | "sla_removed_by_agent" | "sla_removed_by_system" | "sla_resolution_breached" | "sla_resolution_completed_after_breach" | "sla_resolution_fulfilled" | "sla_resolution_metric_started" | "sla_resolution_paused_resolved" | "sla_resolution_paused_waiting_on_customer" | "sla_resolution_resumed_customer_replied" | "sla_resolution_resumed_reopened" | "sla_resumed_office_hours_started" | "sla_resumed_snooze_cancelled" | "sla_resumed_snooze_expired" | "state_checkpoint" | "sub_session_created" | "sub_session_linked_by_agent" | "sub_session_linked_by_api" | "sub_session_linked_by_integration" | "sub_session_linked_by_system" | "sub_session_unlinked_by_agent" | "sub_session_unlinked_by_api" | "sub_session_unlinked_by_integration" | "sub_session_unlinked_by_system" | "sub_status_removed_by_agent" | "sub_status_removed_by_api" | "sub_status_removed_by_integration" | "sub_status_removed_by_system" | "sub_status_set_by_agent" | "sub_status_set_by_api" | "sub_status_set_by_integration" | "sub_status_set_by_system" | "system_reopened_session" | "tag_added_by_agent" | "tag_added_by_api" | "tag_added_by_integration" | "tag_added_by_system" | "tag_removed_by_agent" | "tag_removed_by_api" | "tag_removed_by_integration" | "tag_removed_by_system" | "team_assigned_by_integration" | "team_assigned_by_system" | "team_assigned_by_user" | "team_unassigned_by_integration" | "team_unassigned_by_system" | "team_unassigned_by_user" | "user_confirmed_the_session_resolved" | "voice_call_ai_joined" | "voice_call_ai_left" | "voice_call_contact_answered" | "voice_call_contact_joined" | "voice_call_contact_left" | "voice_call_ended" | "voice_call_failed_to_start" | "voice_call_human_answered" | "voice_call_human_joined" | "voice_call_human_left" | "voice_call_started" | "workflow_message" | "workflow_note" | "workflow_triggered";
                 content: {
                     /** @constant */
                     type: "text";
@@ -13886,13 +14017,52 @@ export interface components {
                 id: string;
                 created_at: string;
                 event: {
+                    /** @constant */
+                    type: "session_merged";
+                    /** @constant */
+                    internal: true;
+                    merge: {
+                        /** Format: uuid */
+                        merge_id: string;
+                        /** Format: uuid */
+                        source_session_id: string;
+                        source_ticket_number: number;
+                        /** Format: uuid */
+                        primary_session_id: string;
+                        primary_ticket_number: number;
+                        actor: {
+                            /** @constant */
+                            type: "agent";
+                            agentId: number;
+                        } | {
+                            /** @constant */
+                            type: "api";
+                        };
+                        redacted?: boolean;
+                    };
+                } | {
+                    /** @constant */
+                    type: "merged_session_message";
+                    /** @constant */
+                    internal: true;
+                    source: {
+                        /** Format: uuid */
+                        merge_id: string;
+                        /** Format: uuid */
+                        source_session_id: string;
+                        source_ticket_number: number;
+                        /** Format: uuid */
+                        source_message_uuid: string;
+                        redacted?: boolean;
+                    };
+                } | {
                     /**
                      * @description A recorded event without a typed history mapping. Included in organization exports so no history rows are lost.
                      * @constant
                      */
                     type: "unmapped_event";
                     /** @enum {string} */
-                    message_type: "agent_assigned_by_integration" | "agent_assigned_by_system" | "agent_assigned_by_user" | "agent_changed" | "agent_comment" | "agent_initiated_session" | "agent_joined" | "agent_message" | "agent_reopened_session" | "agent_took_session_from_ai" | "agent_unassigned_by_integration" | "agent_unassigned_by_system" | "agent_unassigned_by_user" | "ai_assumed_the_session_resolved" | "ai_decided_to_not_reply" | "ai_decided_to_resolve_the_issue" | "ai_follow_up_cancelled" | "ai_follow_up_fired" | "ai_follow_up_scheduled" | "ai_reopened_session" | "ai_response_cancelled" | "ai_resumed_by_system" | "ai_suggestion" | "call_history" | "call_transferred" | "closed_resolved_by_agent" | "closed_resolved_by_api" | "closed_resolved_by_contact" | "closed_resolved_by_integration" | "closed_resolved_by_system" | "closed_unresolved_by_agent" | "closed_unresolved_by_api" | "closed_unresolved_by_system" | "contact_data_updated" | "csat_request_cancelled" | "csat_requested" | "csat_submitted" | "email_draft_message" | "handoff" | "handoff_to_salesforce_miaw" | "handoff_to_third_party_failed" | "handoff_to_zendesk" | "integration_reopened_session" | "ivr_selection" | "message" | "pii_attachment_removed" | "primary_contact_changed" | "prohibited_topic_detected" | "quoted_content_modified" | "salesforce_fields_updated" | "sequence_message" | "session_forwarded" | "session_language_changed_by_agent" | "session_language_changed_by_api" | "session_language_changed_by_integration" | "session_language_changed_by_system" | "session_priority_changed_by_agent" | "session_priority_changed_by_system" | "session_snoozed" | "session_unsnoozed" | "skills_added_by_system" | "sla_applied_by_agent" | "sla_applied_by_system" | "sla_first_reply_breached" | "sla_first_reply_completed_after_breach" | "sla_first_reply_fulfilled" | "sla_first_reply_metric_started" | "sla_freezed_office_hours_ended" | "sla_freezed_snoozed" | "sla_next_reply_breached" | "sla_next_reply_completed_after_breach" | "sla_next_reply_fulfilled" | "sla_next_reply_metric_started" | "sla_removed_by_agent" | "sla_removed_by_system" | "sla_resolution_breached" | "sla_resolution_completed_after_breach" | "sla_resolution_fulfilled" | "sla_resolution_metric_started" | "sla_resolution_paused_resolved" | "sla_resolution_paused_waiting_on_customer" | "sla_resolution_resumed_customer_replied" | "sla_resolution_resumed_reopened" | "sla_resumed_office_hours_started" | "sla_resumed_snooze_cancelled" | "sla_resumed_snooze_expired" | "state_checkpoint" | "sub_session_created" | "sub_session_linked_by_agent" | "sub_session_linked_by_api" | "sub_session_linked_by_integration" | "sub_session_linked_by_system" | "sub_session_unlinked_by_agent" | "sub_session_unlinked_by_api" | "sub_session_unlinked_by_integration" | "sub_session_unlinked_by_system" | "sub_status_removed_by_agent" | "sub_status_removed_by_api" | "sub_status_removed_by_integration" | "sub_status_removed_by_system" | "sub_status_set_by_agent" | "sub_status_set_by_api" | "sub_status_set_by_integration" | "sub_status_set_by_system" | "system_reopened_session" | "tag_added_by_agent" | "tag_added_by_api" | "tag_added_by_integration" | "tag_added_by_system" | "tag_removed_by_agent" | "tag_removed_by_api" | "tag_removed_by_integration" | "tag_removed_by_system" | "team_assigned_by_integration" | "team_assigned_by_system" | "team_assigned_by_user" | "team_unassigned_by_integration" | "team_unassigned_by_system" | "team_unassigned_by_user" | "user_confirmed_the_session_resolved" | "voice_call_ai_joined" | "voice_call_ai_left" | "voice_call_contact_answered" | "voice_call_contact_joined" | "voice_call_contact_left" | "voice_call_ended" | "voice_call_failed_to_start" | "voice_call_human_answered" | "voice_call_human_joined" | "voice_call_human_left" | "voice_call_started" | "workflow_message" | "workflow_note" | "workflow_triggered";
+                    message_type: "agent_assigned_by_integration" | "agent_assigned_by_system" | "agent_assigned_by_user" | "agent_changed" | "agent_comment" | "agent_initiated_session" | "agent_joined" | "agent_message" | "agent_reopened_session" | "agent_took_session_from_ai" | "agent_unassigned_by_integration" | "agent_unassigned_by_system" | "agent_unassigned_by_user" | "ai_assumed_the_session_resolved" | "ai_decided_to_not_reply" | "ai_decided_to_resolve_the_issue" | "ai_follow_up_cancelled" | "ai_follow_up_fired" | "ai_follow_up_scheduled" | "ai_reopened_session" | "ai_response_cancelled" | "ai_resumed_by_system" | "ai_suggestion" | "call_history" | "call_transferred" | "closed_resolved_by_agent" | "closed_resolved_by_api" | "closed_resolved_by_contact" | "closed_resolved_by_integration" | "closed_resolved_by_system" | "closed_unresolved_by_agent" | "closed_unresolved_by_api" | "closed_unresolved_by_system" | "contact_data_updated" | "csat_request_cancelled" | "csat_requested" | "csat_submitted" | "email_draft_message" | "handoff" | "handoff_to_salesforce_miaw" | "handoff_to_third_party_failed" | "handoff_to_zendesk" | "integration_reopened_session" | "ivr_selection" | "merged_session_message" | "message" | "pii_attachment_removed" | "primary_contact_changed" | "prohibited_topic_detected" | "quoted_content_modified" | "salesforce_fields_updated" | "sequence_message" | "session_forwarded" | "session_language_changed_by_agent" | "session_language_changed_by_api" | "session_language_changed_by_integration" | "session_language_changed_by_system" | "session_merged" | "session_priority_changed_by_agent" | "session_priority_changed_by_system" | "session_snoozed" | "session_unsnoozed" | "skills_added_by_system" | "sla_applied_by_agent" | "sla_applied_by_system" | "sla_first_reply_breached" | "sla_first_reply_completed_after_breach" | "sla_first_reply_fulfilled" | "sla_first_reply_metric_started" | "sla_freezed_office_hours_ended" | "sla_freezed_snoozed" | "sla_next_reply_breached" | "sla_next_reply_completed_after_breach" | "sla_next_reply_fulfilled" | "sla_next_reply_metric_started" | "sla_removed_by_agent" | "sla_removed_by_system" | "sla_resolution_breached" | "sla_resolution_completed_after_breach" | "sla_resolution_fulfilled" | "sla_resolution_metric_started" | "sla_resolution_paused_resolved" | "sla_resolution_paused_waiting_on_customer" | "sla_resolution_resumed_customer_replied" | "sla_resolution_resumed_reopened" | "sla_resumed_office_hours_started" | "sla_resumed_snooze_cancelled" | "sla_resumed_snooze_expired" | "state_checkpoint" | "sub_session_created" | "sub_session_linked_by_agent" | "sub_session_linked_by_api" | "sub_session_linked_by_integration" | "sub_session_linked_by_system" | "sub_session_unlinked_by_agent" | "sub_session_unlinked_by_api" | "sub_session_unlinked_by_integration" | "sub_session_unlinked_by_system" | "sub_status_removed_by_agent" | "sub_status_removed_by_api" | "sub_status_removed_by_integration" | "sub_status_removed_by_system" | "sub_status_set_by_agent" | "sub_status_set_by_api" | "sub_status_set_by_integration" | "sub_status_set_by_system" | "system_reopened_session" | "tag_added_by_agent" | "tag_added_by_api" | "tag_added_by_integration" | "tag_added_by_system" | "tag_removed_by_agent" | "tag_removed_by_api" | "tag_removed_by_integration" | "tag_removed_by_system" | "team_assigned_by_integration" | "team_assigned_by_system" | "team_assigned_by_user" | "team_unassigned_by_integration" | "team_unassigned_by_system" | "team_unassigned_by_user" | "user_confirmed_the_session_resolved" | "voice_call_ai_joined" | "voice_call_ai_left" | "voice_call_contact_answered" | "voice_call_contact_joined" | "voice_call_contact_left" | "voice_call_ended" | "voice_call_failed_to_start" | "voice_call_human_answered" | "voice_call_human_joined" | "voice_call_human_left" | "voice_call_started" | "workflow_message" | "workflow_note" | "workflow_triggered";
                     content: {
                         /** @constant */
                         type: "text";
@@ -14176,7 +14346,7 @@ export interface components {
                  * @description Stored event type used by include/exclude filters; it can differ from the normalized event.type.
                  * @enum {string}
                  */
-                message_type: "agent_assigned_by_integration" | "agent_assigned_by_system" | "agent_assigned_by_user" | "agent_changed" | "agent_comment" | "agent_initiated_session" | "agent_joined" | "agent_message" | "agent_reopened_session" | "agent_took_session_from_ai" | "agent_unassigned_by_integration" | "agent_unassigned_by_system" | "agent_unassigned_by_user" | "ai_assumed_the_session_resolved" | "ai_decided_to_not_reply" | "ai_decided_to_resolve_the_issue" | "ai_follow_up_cancelled" | "ai_follow_up_fired" | "ai_follow_up_scheduled" | "ai_reopened_session" | "ai_response_cancelled" | "ai_resumed_by_system" | "ai_suggestion" | "call_history" | "call_transferred" | "closed_resolved_by_agent" | "closed_resolved_by_api" | "closed_resolved_by_contact" | "closed_resolved_by_integration" | "closed_resolved_by_system" | "closed_unresolved_by_agent" | "closed_unresolved_by_api" | "closed_unresolved_by_system" | "contact_data_updated" | "csat_request_cancelled" | "csat_requested" | "csat_submitted" | "email_draft_message" | "handoff" | "handoff_to_salesforce_miaw" | "handoff_to_third_party_failed" | "handoff_to_zendesk" | "integration_reopened_session" | "ivr_selection" | "message" | "pii_attachment_removed" | "primary_contact_changed" | "prohibited_topic_detected" | "quoted_content_modified" | "salesforce_fields_updated" | "sequence_message" | "session_forwarded" | "session_language_changed_by_agent" | "session_language_changed_by_api" | "session_language_changed_by_integration" | "session_language_changed_by_system" | "session_priority_changed_by_agent" | "session_priority_changed_by_system" | "session_snoozed" | "session_unsnoozed" | "skills_added_by_system" | "sla_applied_by_agent" | "sla_applied_by_system" | "sla_first_reply_breached" | "sla_first_reply_completed_after_breach" | "sla_first_reply_fulfilled" | "sla_first_reply_metric_started" | "sla_freezed_office_hours_ended" | "sla_freezed_snoozed" | "sla_next_reply_breached" | "sla_next_reply_completed_after_breach" | "sla_next_reply_fulfilled" | "sla_next_reply_metric_started" | "sla_removed_by_agent" | "sla_removed_by_system" | "sla_resolution_breached" | "sla_resolution_completed_after_breach" | "sla_resolution_fulfilled" | "sla_resolution_metric_started" | "sla_resolution_paused_resolved" | "sla_resolution_paused_waiting_on_customer" | "sla_resolution_resumed_customer_replied" | "sla_resolution_resumed_reopened" | "sla_resumed_office_hours_started" | "sla_resumed_snooze_cancelled" | "sla_resumed_snooze_expired" | "state_checkpoint" | "sub_session_created" | "sub_session_linked_by_agent" | "sub_session_linked_by_api" | "sub_session_linked_by_integration" | "sub_session_linked_by_system" | "sub_session_unlinked_by_agent" | "sub_session_unlinked_by_api" | "sub_session_unlinked_by_integration" | "sub_session_unlinked_by_system" | "sub_status_removed_by_agent" | "sub_status_removed_by_api" | "sub_status_removed_by_integration" | "sub_status_removed_by_system" | "sub_status_set_by_agent" | "sub_status_set_by_api" | "sub_status_set_by_integration" | "sub_status_set_by_system" | "system_reopened_session" | "tag_added_by_agent" | "tag_added_by_api" | "tag_added_by_integration" | "tag_added_by_system" | "tag_removed_by_agent" | "tag_removed_by_api" | "tag_removed_by_integration" | "tag_removed_by_system" | "team_assigned_by_integration" | "team_assigned_by_system" | "team_assigned_by_user" | "team_unassigned_by_integration" | "team_unassigned_by_system" | "team_unassigned_by_user" | "user_confirmed_the_session_resolved" | "voice_call_ai_joined" | "voice_call_ai_left" | "voice_call_contact_answered" | "voice_call_contact_joined" | "voice_call_contact_left" | "voice_call_ended" | "voice_call_failed_to_start" | "voice_call_human_answered" | "voice_call_human_joined" | "voice_call_human_left" | "voice_call_started" | "workflow_message" | "workflow_note" | "workflow_triggered";
+                message_type: "agent_assigned_by_integration" | "agent_assigned_by_system" | "agent_assigned_by_user" | "agent_changed" | "agent_comment" | "agent_initiated_session" | "agent_joined" | "agent_message" | "agent_reopened_session" | "agent_took_session_from_ai" | "agent_unassigned_by_integration" | "agent_unassigned_by_system" | "agent_unassigned_by_user" | "ai_assumed_the_session_resolved" | "ai_decided_to_not_reply" | "ai_decided_to_resolve_the_issue" | "ai_follow_up_cancelled" | "ai_follow_up_fired" | "ai_follow_up_scheduled" | "ai_reopened_session" | "ai_response_cancelled" | "ai_resumed_by_system" | "ai_suggestion" | "call_history" | "call_transferred" | "closed_resolved_by_agent" | "closed_resolved_by_api" | "closed_resolved_by_contact" | "closed_resolved_by_integration" | "closed_resolved_by_system" | "closed_unresolved_by_agent" | "closed_unresolved_by_api" | "closed_unresolved_by_system" | "contact_data_updated" | "csat_request_cancelled" | "csat_requested" | "csat_submitted" | "email_draft_message" | "handoff" | "handoff_to_salesforce_miaw" | "handoff_to_third_party_failed" | "handoff_to_zendesk" | "integration_reopened_session" | "ivr_selection" | "merged_session_message" | "message" | "pii_attachment_removed" | "primary_contact_changed" | "prohibited_topic_detected" | "quoted_content_modified" | "salesforce_fields_updated" | "sequence_message" | "session_forwarded" | "session_language_changed_by_agent" | "session_language_changed_by_api" | "session_language_changed_by_integration" | "session_language_changed_by_system" | "session_merged" | "session_priority_changed_by_agent" | "session_priority_changed_by_system" | "session_snoozed" | "session_unsnoozed" | "skills_added_by_system" | "sla_applied_by_agent" | "sla_applied_by_system" | "sla_first_reply_breached" | "sla_first_reply_completed_after_breach" | "sla_first_reply_fulfilled" | "sla_first_reply_metric_started" | "sla_freezed_office_hours_ended" | "sla_freezed_snoozed" | "sla_next_reply_breached" | "sla_next_reply_completed_after_breach" | "sla_next_reply_fulfilled" | "sla_next_reply_metric_started" | "sla_removed_by_agent" | "sla_removed_by_system" | "sla_resolution_breached" | "sla_resolution_completed_after_breach" | "sla_resolution_fulfilled" | "sla_resolution_metric_started" | "sla_resolution_paused_resolved" | "sla_resolution_paused_waiting_on_customer" | "sla_resolution_resumed_customer_replied" | "sla_resolution_resumed_reopened" | "sla_resumed_office_hours_started" | "sla_resumed_snooze_cancelled" | "sla_resumed_snooze_expired" | "state_checkpoint" | "sub_session_created" | "sub_session_linked_by_agent" | "sub_session_linked_by_api" | "sub_session_linked_by_integration" | "sub_session_linked_by_system" | "sub_session_unlinked_by_agent" | "sub_session_unlinked_by_api" | "sub_session_unlinked_by_integration" | "sub_session_unlinked_by_system" | "sub_status_removed_by_agent" | "sub_status_removed_by_api" | "sub_status_removed_by_integration" | "sub_status_removed_by_system" | "sub_status_set_by_agent" | "sub_status_set_by_api" | "sub_status_set_by_integration" | "sub_status_set_by_system" | "system_reopened_session" | "tag_added_by_agent" | "tag_added_by_api" | "tag_added_by_integration" | "tag_added_by_system" | "tag_removed_by_agent" | "tag_removed_by_api" | "tag_removed_by_integration" | "tag_removed_by_system" | "team_assigned_by_integration" | "team_assigned_by_system" | "team_assigned_by_user" | "team_unassigned_by_integration" | "team_unassigned_by_system" | "team_unassigned_by_user" | "user_confirmed_the_session_resolved" | "voice_call_ai_joined" | "voice_call_ai_left" | "voice_call_contact_answered" | "voice_call_contact_joined" | "voice_call_contact_left" | "voice_call_ended" | "voice_call_failed_to_start" | "voice_call_human_answered" | "voice_call_human_joined" | "voice_call_human_left" | "voice_call_started" | "workflow_message" | "workflow_note" | "workflow_triggered";
                 actor: {
                     /** @enum {string} */
                     type: "human" | "api" | "workflow" | "system" | "integration" | "ai" | "contact" | "unknown";
@@ -14400,6 +14570,12 @@ export interface components {
         GetChatSessionOutput: {
             /** Format: uuid */
             id: string;
+            merge: {
+                /** Format: uuid */
+                id: string;
+                primary_session_id: string | null;
+                merged_at: string | null;
+            } | null;
             /** @description All tags currently assigned to this session, ordered by tag name. Empty when no tags are assigned. */
             tags: components["schemas"]["SessionTagOutput"][];
             /** @enum {string} */
@@ -14484,6 +14660,12 @@ export interface components {
         GetChatSessionDetailOutput: {
             /** Format: uuid */
             id: string;
+            merge: {
+                /** Format: uuid */
+                id: string;
+                primary_session_id: string | null;
+                merged_at: string | null;
+            } | null;
             /** @description All tags currently assigned to this session, ordered by tag name. Empty when no tags are assigned. */
             tags: components["schemas"]["SessionTagOutput"][];
             /** @enum {string} */
@@ -15834,7 +16016,7 @@ export interface components {
             /** Format: email */
             email: string;
             avatar_url?: string | null;
-            permissions?: ("*" | "sessions:read" | "sessions:write" | "team-sessions:read" | "team-sessions:write" | "assigned-sessions:read" | "assigned-sessions:write" | "hybrid-inbox:read" | "sessions-personal-views:write" | "sessions-shared-views:read" | "sessions-shared-views:write" | "sessions-create:write" | "sessions-sub-sessions:write" | "contacts:read" | "contacts:write" | "companies:read" | "companies:write" | "sequences:read" | "sequences:write" | "ai-training:read" | "ai-training:write" | "reports:read" | "reports:write" | "help-center:read" | "help-center:write" | "help-center-content:read" | "help-center-content:write" | "workflows:read" | "workflows:write" | "workflows:execute" | "actions:read" | "actions:write" | "mini-apps:read" | "mini-apps:write" | "companion:read" | "companion:write" | "redaction:read" | "redaction:write" | "voc:read" | "voc:write" | "audit-logs:read" | "settings:read" | "settings:write" | "settings-general:read" | "settings-general:write" | "settings-billing:read" | "settings-billing:write" | "settings-api-keys:read" | "settings-api-keys:write" | "settings-autopilot:read" | "settings-autopilot:write" | "settings-structured-fields:read" | "settings-structured-fields:write" | "settings-webhooks:read" | "settings-webhooks:write" | "settings-secrets:read" | "settings-secrets:write" | "settings-handoff:read" | "settings-handoff:write" | "settings-translations:read" | "settings-translations:write" | "settings-sso:read" | "settings-sso:write" | "settings-integrations:read" | "settings-integrations:write" | "settings-members:read" | "settings-members:write" | "settings-agent-availability:read" | "settings-agent-availability:write" | "settings-tags:read" | "settings-tags:write" | "settings-sla:read" | "settings-sla:write" | "settings-csat:read" | "settings-csat:write" | "settings-reports:read" | "settings-reports:write" | "settings-office-hours:read" | "settings-office-hours:write" | "settings-channels:read" | "settings-channels:write" | "settings-channels-voice:read" | "settings-channels-voice:write" | "settings-email-fleet:read" | "settings-email-fleet:write" | "settings-helpdesk:read" | "settings-helpdesk:write" | "settings-custom-statuses:read" | "settings-custom-statuses:write" | "settings-availability-statuses:read" | "settings-availability-statuses:write" | "settings-personal-profile:read" | "settings-personal-profile:write" | "settings-groups:read" | "settings-groups:write" | "settings-roles:read" | "settings-roles:write" | "settings-macros:read" | "settings-macros:write" | "settings-skills:read" | "settings-skills:write")[] | null;
+            permissions?: ("*" | "sessions:read" | "sessions:write" | "team-sessions:read" | "team-sessions:write" | "assigned-sessions:read" | "assigned-sessions:write" | "hybrid-inbox:read" | "sessions-personal-views:write" | "sessions-shared-views:read" | "sessions-shared-views:write" | "sessions-create:write" | "sessions-sub-sessions:write" | "merge-sessions:write" | "contacts:read" | "contacts:write" | "companies:read" | "companies:write" | "sequences:read" | "sequences:write" | "ai-training:read" | "ai-training:write" | "reports:read" | "reports:write" | "help-center:read" | "help-center:write" | "help-center-content:read" | "help-center-content:write" | "workflows:read" | "workflows:write" | "workflows:execute" | "actions:read" | "actions:write" | "mini-apps:read" | "mini-apps:write" | "companion:read" | "companion:write" | "redaction:read" | "redaction:write" | "voc:read" | "voc:write" | "audit-logs:read" | "settings:read" | "settings:write" | "settings-general:read" | "settings-general:write" | "settings-billing:read" | "settings-billing:write" | "settings-api-keys:read" | "settings-api-keys:write" | "settings-autopilot:read" | "settings-autopilot:write" | "settings-structured-fields:read" | "settings-structured-fields:write" | "settings-webhooks:read" | "settings-webhooks:write" | "settings-secrets:read" | "settings-secrets:write" | "settings-handoff:read" | "settings-handoff:write" | "settings-translations:read" | "settings-translations:write" | "settings-sso:read" | "settings-sso:write" | "settings-integrations:read" | "settings-integrations:write" | "settings-members:read" | "settings-members:write" | "settings-agent-availability:read" | "settings-agent-availability:write" | "settings-tags:read" | "settings-tags:write" | "settings-sla:read" | "settings-sla:write" | "settings-csat:read" | "settings-csat:write" | "settings-reports:read" | "settings-reports:write" | "settings-office-hours:read" | "settings-office-hours:write" | "settings-channels:read" | "settings-channels:write" | "settings-channels-voice:read" | "settings-channels-voice:write" | "settings-email-fleet:read" | "settings-email-fleet:write" | "settings-helpdesk:read" | "settings-helpdesk:write" | "settings-custom-statuses:read" | "settings-custom-statuses:write" | "settings-availability-statuses:read" | "settings-availability-statuses:write" | "settings-personal-profile:read" | "settings-personal-profile:write" | "settings-groups:read" | "settings-groups:write" | "settings-roles:read" | "settings-roles:write" | "settings-macros:read" | "settings-macros:write" | "settings-skills:read" | "settings-skills:write")[] | null;
             roles: components["schemas"]["OrgUserRole"][];
         };
         OrgUserDetail: {
@@ -15844,7 +16026,7 @@ export interface components {
             /** Format: email */
             email: string;
             avatar_url?: string | null;
-            permissions?: ("*" | "sessions:read" | "sessions:write" | "team-sessions:read" | "team-sessions:write" | "assigned-sessions:read" | "assigned-sessions:write" | "hybrid-inbox:read" | "sessions-personal-views:write" | "sessions-shared-views:read" | "sessions-shared-views:write" | "sessions-create:write" | "sessions-sub-sessions:write" | "contacts:read" | "contacts:write" | "companies:read" | "companies:write" | "sequences:read" | "sequences:write" | "ai-training:read" | "ai-training:write" | "reports:read" | "reports:write" | "help-center:read" | "help-center:write" | "help-center-content:read" | "help-center-content:write" | "workflows:read" | "workflows:write" | "workflows:execute" | "actions:read" | "actions:write" | "mini-apps:read" | "mini-apps:write" | "companion:read" | "companion:write" | "redaction:read" | "redaction:write" | "voc:read" | "voc:write" | "audit-logs:read" | "settings:read" | "settings:write" | "settings-general:read" | "settings-general:write" | "settings-billing:read" | "settings-billing:write" | "settings-api-keys:read" | "settings-api-keys:write" | "settings-autopilot:read" | "settings-autopilot:write" | "settings-structured-fields:read" | "settings-structured-fields:write" | "settings-webhooks:read" | "settings-webhooks:write" | "settings-secrets:read" | "settings-secrets:write" | "settings-handoff:read" | "settings-handoff:write" | "settings-translations:read" | "settings-translations:write" | "settings-sso:read" | "settings-sso:write" | "settings-integrations:read" | "settings-integrations:write" | "settings-members:read" | "settings-members:write" | "settings-agent-availability:read" | "settings-agent-availability:write" | "settings-tags:read" | "settings-tags:write" | "settings-sla:read" | "settings-sla:write" | "settings-csat:read" | "settings-csat:write" | "settings-reports:read" | "settings-reports:write" | "settings-office-hours:read" | "settings-office-hours:write" | "settings-channels:read" | "settings-channels:write" | "settings-channels-voice:read" | "settings-channels-voice:write" | "settings-email-fleet:read" | "settings-email-fleet:write" | "settings-helpdesk:read" | "settings-helpdesk:write" | "settings-custom-statuses:read" | "settings-custom-statuses:write" | "settings-availability-statuses:read" | "settings-availability-statuses:write" | "settings-personal-profile:read" | "settings-personal-profile:write" | "settings-groups:read" | "settings-groups:write" | "settings-roles:read" | "settings-roles:write" | "settings-macros:read" | "settings-macros:write" | "settings-skills:read" | "settings-skills:write")[] | null;
+            permissions?: ("*" | "sessions:read" | "sessions:write" | "team-sessions:read" | "team-sessions:write" | "assigned-sessions:read" | "assigned-sessions:write" | "hybrid-inbox:read" | "sessions-personal-views:write" | "sessions-shared-views:read" | "sessions-shared-views:write" | "sessions-create:write" | "sessions-sub-sessions:write" | "merge-sessions:write" | "contacts:read" | "contacts:write" | "companies:read" | "companies:write" | "sequences:read" | "sequences:write" | "ai-training:read" | "ai-training:write" | "reports:read" | "reports:write" | "help-center:read" | "help-center:write" | "help-center-content:read" | "help-center-content:write" | "workflows:read" | "workflows:write" | "workflows:execute" | "actions:read" | "actions:write" | "mini-apps:read" | "mini-apps:write" | "companion:read" | "companion:write" | "redaction:read" | "redaction:write" | "voc:read" | "voc:write" | "audit-logs:read" | "settings:read" | "settings:write" | "settings-general:read" | "settings-general:write" | "settings-billing:read" | "settings-billing:write" | "settings-api-keys:read" | "settings-api-keys:write" | "settings-autopilot:read" | "settings-autopilot:write" | "settings-structured-fields:read" | "settings-structured-fields:write" | "settings-webhooks:read" | "settings-webhooks:write" | "settings-secrets:read" | "settings-secrets:write" | "settings-handoff:read" | "settings-handoff:write" | "settings-translations:read" | "settings-translations:write" | "settings-sso:read" | "settings-sso:write" | "settings-integrations:read" | "settings-integrations:write" | "settings-members:read" | "settings-members:write" | "settings-agent-availability:read" | "settings-agent-availability:write" | "settings-tags:read" | "settings-tags:write" | "settings-sla:read" | "settings-sla:write" | "settings-csat:read" | "settings-csat:write" | "settings-reports:read" | "settings-reports:write" | "settings-office-hours:read" | "settings-office-hours:write" | "settings-channels:read" | "settings-channels:write" | "settings-channels-voice:read" | "settings-channels-voice:write" | "settings-email-fleet:read" | "settings-email-fleet:write" | "settings-helpdesk:read" | "settings-helpdesk:write" | "settings-custom-statuses:read" | "settings-custom-statuses:write" | "settings-availability-statuses:read" | "settings-availability-statuses:write" | "settings-personal-profile:read" | "settings-personal-profile:write" | "settings-groups:read" | "settings-groups:write" | "settings-roles:read" | "settings-roles:write" | "settings-macros:read" | "settings-macros:write" | "settings-skills:read" | "settings-skills:write")[] | null;
             roles: components["schemas"]["OrgUserRole"][];
             teams: {
                 group: components["schemas"]["GroupDto"];
@@ -15866,7 +16048,7 @@ export interface components {
             id: string;
             name: string;
             description: string | null;
-            permissions: ("*" | "sessions:read" | "sessions:write" | "team-sessions:read" | "team-sessions:write" | "assigned-sessions:read" | "assigned-sessions:write" | "hybrid-inbox:read" | "sessions-personal-views:write" | "sessions-shared-views:read" | "sessions-shared-views:write" | "sessions-create:write" | "sessions-sub-sessions:write" | "contacts:read" | "contacts:write" | "companies:read" | "companies:write" | "sequences:read" | "sequences:write" | "ai-training:read" | "ai-training:write" | "reports:read" | "reports:write" | "help-center:read" | "help-center:write" | "help-center-content:read" | "help-center-content:write" | "workflows:read" | "workflows:write" | "workflows:execute" | "actions:read" | "actions:write" | "mini-apps:read" | "mini-apps:write" | "companion:read" | "companion:write" | "redaction:read" | "redaction:write" | "voc:read" | "voc:write" | "audit-logs:read" | "settings:read" | "settings:write" | "settings-general:read" | "settings-general:write" | "settings-billing:read" | "settings-billing:write" | "settings-api-keys:read" | "settings-api-keys:write" | "settings-autopilot:read" | "settings-autopilot:write" | "settings-structured-fields:read" | "settings-structured-fields:write" | "settings-webhooks:read" | "settings-webhooks:write" | "settings-secrets:read" | "settings-secrets:write" | "settings-handoff:read" | "settings-handoff:write" | "settings-translations:read" | "settings-translations:write" | "settings-sso:read" | "settings-sso:write" | "settings-integrations:read" | "settings-integrations:write" | "settings-members:read" | "settings-members:write" | "settings-agent-availability:read" | "settings-agent-availability:write" | "settings-tags:read" | "settings-tags:write" | "settings-sla:read" | "settings-sla:write" | "settings-csat:read" | "settings-csat:write" | "settings-reports:read" | "settings-reports:write" | "settings-office-hours:read" | "settings-office-hours:write" | "settings-channels:read" | "settings-channels:write" | "settings-channels-voice:read" | "settings-channels-voice:write" | "settings-email-fleet:read" | "settings-email-fleet:write" | "settings-helpdesk:read" | "settings-helpdesk:write" | "settings-custom-statuses:read" | "settings-custom-statuses:write" | "settings-availability-statuses:read" | "settings-availability-statuses:write" | "settings-personal-profile:read" | "settings-personal-profile:write" | "settings-groups:read" | "settings-groups:write" | "settings-roles:read" | "settings-roles:write" | "settings-macros:read" | "settings-macros:write" | "settings-skills:read" | "settings-skills:write")[];
+            permissions: ("*" | "sessions:read" | "sessions:write" | "team-sessions:read" | "team-sessions:write" | "assigned-sessions:read" | "assigned-sessions:write" | "hybrid-inbox:read" | "sessions-personal-views:write" | "sessions-shared-views:read" | "sessions-shared-views:write" | "sessions-create:write" | "sessions-sub-sessions:write" | "merge-sessions:write" | "contacts:read" | "contacts:write" | "companies:read" | "companies:write" | "sequences:read" | "sequences:write" | "ai-training:read" | "ai-training:write" | "reports:read" | "reports:write" | "help-center:read" | "help-center:write" | "help-center-content:read" | "help-center-content:write" | "workflows:read" | "workflows:write" | "workflows:execute" | "actions:read" | "actions:write" | "mini-apps:read" | "mini-apps:write" | "companion:read" | "companion:write" | "redaction:read" | "redaction:write" | "voc:read" | "voc:write" | "audit-logs:read" | "settings:read" | "settings:write" | "settings-general:read" | "settings-general:write" | "settings-billing:read" | "settings-billing:write" | "settings-api-keys:read" | "settings-api-keys:write" | "settings-autopilot:read" | "settings-autopilot:write" | "settings-structured-fields:read" | "settings-structured-fields:write" | "settings-webhooks:read" | "settings-webhooks:write" | "settings-secrets:read" | "settings-secrets:write" | "settings-handoff:read" | "settings-handoff:write" | "settings-translations:read" | "settings-translations:write" | "settings-sso:read" | "settings-sso:write" | "settings-integrations:read" | "settings-integrations:write" | "settings-members:read" | "settings-members:write" | "settings-agent-availability:read" | "settings-agent-availability:write" | "settings-tags:read" | "settings-tags:write" | "settings-sla:read" | "settings-sla:write" | "settings-csat:read" | "settings-csat:write" | "settings-reports:read" | "settings-reports:write" | "settings-office-hours:read" | "settings-office-hours:write" | "settings-channels:read" | "settings-channels:write" | "settings-channels-voice:read" | "settings-channels-voice:write" | "settings-email-fleet:read" | "settings-email-fleet:write" | "settings-helpdesk:read" | "settings-helpdesk:write" | "settings-custom-statuses:read" | "settings-custom-statuses:write" | "settings-availability-statuses:read" | "settings-availability-statuses:write" | "settings-personal-profile:read" | "settings-personal-profile:write" | "settings-groups:read" | "settings-groups:write" | "settings-roles:read" | "settings-roles:write" | "settings-macros:read" | "settings-macros:write" | "settings-skills:read" | "settings-skills:write")[];
         };
         PublicInsight: {
             /** Format: uuid */
@@ -17022,6 +17204,41 @@ export interface operations {
             };
         };
     };
+    mergeSessions: {
+        parameters: {
+            query?: never;
+            header?: never;
+            path: {
+                session_id: string;
+            };
+            cookie?: never;
+        };
+        requestBody: {
+            content: {
+                "application/json": components["schemas"]["MergeSessionsInput"];
+            };
+        };
+        responses: {
+            /** @description Default Response */
+            200: {
+                headers: {
+                    [name: string]: unknown;
+                };
+                content: {
+                    "application/json": components["schemas"]["MergeSessionsResult"];
+                };
+            };
+            /** @description Internal Server Error */
+            500: {
+                headers: {
+                    [name: string]: unknown;
+                };
+                content: {
+                    "application/json": components["schemas"]["ErrorDto"];
+                };
+            };
+        };
+    };
     listChatSessions: {
         parameters: {
             query?: {
@@ -28200,6 +28417,39 @@ export interface operations {
             };
         };
     };
+    authenticateWidgetUserByExternalId: {
+        parameters: {
+            query?: never;
+            header?: never;
+            path?: never;
+            cookie?: never;
+        };
+        requestBody: {
+            content: {
+                "application/json": components["schemas"]["AuthenticateUserByExternalIdPayloadDto"];
+            };
+        };
+        responses: {
+            /** @description Default Response */
+            201: {
+                headers: {
+                    [name: string]: unknown;
+                };
+                content: {
+                    "application/json": components["schemas"]["VerifiedWidgetContactTokenResponseDto"];
+                };
+            };
+            /** @description Internal Server Error */
+            500: {
+                headers: {
+                    [name: string]: unknown;
+                };
+                content: {
+                    "application/json": components["schemas"]["ErrorDto"];
+                };
+            };
+        };
+    };
     testConnection: {
         parameters: {
             query?: never;