@opencx/mcp 1.15.61 → 1.15.62

package/dist/schema.d.ts

@@ -135,6 +135,26 @@ export interface paths {
         patch?: never;
         trace?: never;
     };
+    "/agent-availability/me/wrap-up/ready": {
+        parameters: {
+            query?: never;
+            header?: never;
+            path?: never;
+            cookie?: never;
+        };
+        get?: never;
+        put?: never;
+        /**
+         * Finish your wrap-up for a closed phone session
+         * @description End only the authenticated teammate’s wrap-up for the supplied closed phone session. Requires a user-bound token. Does not close the session, change availability, or clear wrap-up belonging to another session. Returns cleared=false when no matching wrap-up remains.
+         */
+        post: operations["finishSessionWrapUp"];
+        delete?: never;
+        options?: never;
+        head?: never;
+        patch?: never;
+        trace?: never;
+    };
     "/agent-availability/{userId}": {
         parameters: {
             query?: never;
@@ -3115,12 +3135,12 @@ export interface paths {
         };
         /**
          * Get phone agent knowledge-source tree
-         * @description Returns independently configurable instruction and knowledge search scopes.
+         * @description Returns the instructions and knowledge the agent can use, which of them are selected, and how the agent gets them during calls. An agent only uses what is selected.
          */
         get: operations["getPhoneAgentKnowledgeSources"];
         /**
          * Update phone agent knowledge sources
-         * @description Set independent instruction and knowledge search scopes. Use all mode with empty selections to search all eligible sources.
+         * @description Select the instructions and knowledge the agent can use. Nothing else reaches the agent: an empty list means none. New items inside a selected folder are included; new folders and items outside selected folders are not. When the selection fits, the agent loads it at the start of each call; otherwise it searches it during calls.
          */
         put: operations["updatePhoneAgentKnowledgeSources"];
         post?: never;
@@ -3262,6 +3282,70 @@ export interface paths {
         patch?: never;
         trace?: never;
     };
+    "/phone/web-calls": {
+        parameters: {
+            query?: never;
+            header?: never;
+            path?: never;
+            cookie?: never;
+        };
+        get?: never;
+        put?: never;
+        /**
+         * Create an app voice call
+         * @description Server-only. Requires phone:write and enabled Voice SDK access. Authenticate the customer before choosing their contact and destination. Return these temporary credentials only to that customer.
+         */
+        post: operations["createWebCall"];
+        delete?: never;
+        options?: never;
+        head?: never;
+        patch?: never;
+        trace?: never;
+    };
+    "/phone/web-calls/{callId}/connect": {
+        parameters: {
+            query?: never;
+            header?: never;
+            path?: never;
+            cookie?: never;
+        };
+        get?: never;
+        put?: never;
+        /**
+         * Start a connected app voice call
+         * @description SDK call. Authorize with the call controlToken, after publishing microphone audio. Repeated activation does not start another call.
+         */
+        post: operations["connectWebCall"];
+        delete?: never;
+        options?: never;
+        head?: never;
+        patch?: never;
+        trace?: never;
+    };
+    "/phone/web-calls/{callId}": {
+        parameters: {
+            query?: never;
+            header?: never;
+            path?: never;
+            cookie?: never;
+        };
+        /**
+         * Get app voice call status
+         * @description Authorize with this call’s controlToken.
+         */
+        get: operations["getWebCall"];
+        put?: never;
+        post?: never;
+        /**
+         * End an app voice call
+         * @description Authorize with this call’s controlToken. Ends all participants in this call. Repeated requests are safe.
+         */
+        delete: operations["endWebCall"];
+        options?: never;
+        head?: never;
+        patch?: never;
+        trace?: never;
+    };
     "/redaction/message": {
         parameters: {
             query?: never;
@@ -5167,6 +5251,26 @@ export interface paths {
         patch?: never;
         trace?: never;
     };
+    "/widget/authenticate-user-by-phone": {
+        parameters: {
+            query?: never;
+            header?: never;
+            path?: never;
+            cookie?: never;
+        };
+        get?: never;
+        put?: never;
+        /**
+         * Authenticate a widget user by phone number
+         * @description Returns a token for the contact with this phone number, creating the contact when none exists. When several contacts share the number, the oldest one is used.
+         */
+        post: operations["authenticateWidgetUserByPhone"];
+        delete?: never;
+        options?: never;
+        head?: never;
+        patch?: never;
+        trace?: never;
+    };
     "/test": {
         parameters: {
             query?: never;
@@ -7169,6 +7273,27 @@ export interface components {
             /** @description Seconds between automatic assignments to the same agent under the least-busy strategy: 0 turns pacing off, otherwise 15 to 3600. */
             auto_assign_interval_seconds?: number;
         };
+        CreateWebCallDto: {
+            /**
+             * Format: uuid
+             * @description Reuse for retries of the same call creation request.
+             */
+            requestId: string;
+            /** @description Verified contact belonging to your organization. Resolve this on your server. */
+            contactId: string;
+            destination: {
+                /** @constant */
+                type: "agent";
+                id: string;
+            } | {
+                /** @constant */
+                type: "team";
+                /** Format: uuid */
+                id: string;
+            };
+            /** @default 1800 */
+            maxDurationSeconds: number;
+        };
         /** @enum {string} */
         MiniAppIcon: "ChartBar" | "ChartBarHorizontal" | "ChartLine" | "ChartLineUp" | "ChartPie" | "ChartDonut" | "ChartScatter" | "ChartPolar" | "TrendUp" | "TrendDown" | "Graph" | "Table" | "ListBullets" | "Kanban" | "Funnel" | "Gauge" | "Pulse" | "Percent" | "Calculator" | "Target" | "Crosshair" | "Timer" | "Clock" | "CalendarBlank" | "Users" | "UsersThree" | "User" | "UserCircle" | "IdentificationBadge" | "Headset" | "Handshake" | "Chat" | "ChatsTeardrop" | "Envelope" | "Phone" | "Globe" | "Megaphone" | "PaperPlaneTilt" | "Bell" | "Star" | "Heart" | "Smiley" | "ThumbsUp" | "Warning" | "ShieldCheck" | "Trophy" | "Medal" | "Flag" | "Fire" | "Rocket" | "Lightning" | "Sparkle" | "Robot" | "Brain" | "MagicWand" | "Atom" | "Lightbulb" | "Money" | "CurrencyDollar" | "Coins" | "CreditCard" | "Receipt" | "ShoppingCart" | "Package" | "Truck" | "Storefront" | "Buildings" | "MapPin" | "Tag" | "Bookmark" | "Ticket" | "Database" | "Stack" | "Cube" | "Wrench" | "Gear" | "Flask" | "FileText" | "ClipboardText" | "Notebook" | "SquaresFour" | "TreeStructure" | "Eye" | "Binoculars" | "Compass" | "Scales" | "Question" | "Info";
         CreateMiniAppDto: {
@@ -7221,12 +7346,12 @@ export interface components {
         };
         UpdateKnowledgeSourcesDto: {
             /**
-             * @description Explicit instruction scope mode. Omit only for compatibility with older clients.
+             * @description Deprecated; omit. "all" (with empty instructionIds and directoryIds) selects every instruction folder and every instruction outside a folder available now. New folders and new instructions outside a folder are not selected.
              * @enum {string}
              */
             instructionMode?: "all" | "selected";
             /**
-             * @description Explicit knowledge scope mode. Omit only for compatibility with older clients.
+             * @description Deprecated; omit. "all" (with empty knowledge selections) selects every knowledge folder available now. New folders are not selected.
              * @enum {string}
              */
             knowledgeMode?: "all" | "selected";
@@ -8363,6 +8488,10 @@ export interface components {
             chat_context?: string;
             http_action_overrides?: components["schemas"]["PublicAPIHttpOverrides"];
         };
+        AuthenticateUserByPhonePayloadDto: {
+            /** @description Phone number including the country code, e.g. +14155550123 */
+            phone: string;
+        };
         SaveContactInput: {
             contact: {
                 /** Format: email */
@@ -8814,7 +8943,7 @@ export interface components {
              * @description Sort field (default: last_message_at)
              * @enum {string}
              */
-            sort_by?: "last_message_at" | "created_at" | "sla_urgency";
+            sort_by?: "last_message_at" | "created_at" | "sla_urgency" | "snoozed_until";
             /**
              * @description Sort direction (default: desc)
              * @enum {string}
@@ -8824,7 +8953,9 @@ export interface components {
              * @description Group the session list by this field. Omit for a flat list.
              * @enum {string}
              */
-            group_by?: "channel" | "assignee_id" | "status" | "ai_closure_type" | "language" | "inbox_id";
+            group_by?: "tags" | "contact_attribute" | "session_attribute" | "channel" | "assignee_id" | "status" | "ai_closure_type" | "language" | "inbox_id";
+            /** @description Exact attribute key for contact_attribute or session_attribute grouping. Missing or empty leaves the list ungrouped. */
+            group_by_attribute?: string;
             /**
              * @description User ids the view is shared with. Leave both share lists empty to share the view with the whole organization. Name users and/or teams to restrict it to them, or pass only your own user id to keep it private. Sharing requires the `sessions-shared-views:write` permission — without it a created view is locked to its creator and the share lists on an update are ignored.
              * @default []
@@ -8897,14 +9028,16 @@ export interface components {
              * @description New sort field
              * @enum {string}
              */
-            sort_by?: "last_message_at" | "created_at" | "sla_urgency";
+            sort_by?: "last_message_at" | "created_at" | "sla_urgency" | "snoozed_until";
             /**
              * @description New sort direction
              * @enum {string}
              */
             sort_order?: "asc" | "desc";
             /** @description New grouping field; null removes grouping. Omit to leave it unchanged. */
-            group_by?: ("channel" | "assignee_id" | "status" | "ai_closure_type" | "language" | "inbox_id") | null;
+            group_by?: ("tags" | "contact_attribute" | "session_attribute" | "channel" | "assignee_id" | "status" | "ai_closure_type" | "language" | "inbox_id") | null;
+            /** @description Attribute key for attribute grouping. Null clears the key. Omit to preserve it when the grouping field stays the same. */
+            group_by_attribute?: string | null;
             /** @description User ids the view is shared with. Leave both share lists empty to share the view with the whole organization. Name users and/or teams to restrict it to them, or pass only your own user id to keep it private. Sharing requires the `sessions-shared-views:write` permission — without it a created view is locked to its creator and the share lists on an update are ignored. */
             shared_with_user_ids?: number[];
             /** @description Team ids (from GET /teams) whose members can see the view. */
@@ -8994,7 +9127,7 @@ export interface components {
              * @enum {string}
              */
             tts_provider?: "elevenlabs" | "cartesia";
-            /** @description ISO-639-1 language codes the agent should speak. A subset of {en, es, fr, de, hi, ru, pt, ja, it, nl} can be combined freely. Any other code (e.g. "ar", "tr", "zh") must be the only entry; Arabic accepts dialect tags such as "ar-SA". */
+            /** @description ISO-639-1 language codes the agent should speak. Supported languages can be combined; Arabic accepts dialect tags such as "ar-SA". */
             language?: string[];
             /** @description What the agent says when it picks up (default: "Hello?") */
             first_message?: string | null;
@@ -9028,7 +9161,7 @@ export interface components {
              * @enum {string}
              */
             tts_provider?: "elevenlabs" | "cartesia";
-            /** @description ISO-639-1 language codes the agent should speak. A subset of {en, es, fr, de, hi, ru, pt, ja, it, nl} can be combined freely. Any other code (e.g. "ar", "tr", "zh") must be the only entry; Arabic accepts dialect tags such as "ar-SA". */
+            /** @description ISO-639-1 language codes the agent should speak. Supported languages can be combined; Arabic accepts dialect tags such as "ar-SA". */
             language?: string[];
             /** @description What the agent says when it picks up (default: "Hello?") */
             first_message?: string | null;
@@ -9238,6 +9371,10 @@ export interface components {
             /** @description Additional context about the situation */
             context?: string;
         };
+        FinishSessionWrapUpBodyDto: {
+            /** Format: uuid */
+            session_id: string;
+        };
         SetChatSessionSubStatusInput: {
             /**
              * Format: uuid
@@ -9636,6 +9773,7 @@ export interface components {
             ring_duration_seconds: number | null;
             recording_status: ("pending" | "completed" | "failed") | null;
             has_recording: boolean;
+            has_voicemail?: boolean;
             is_session_latest_call: boolean;
             /** Format: date-time */
             created_at: string;
@@ -9651,6 +9789,11 @@ export interface components {
             kind: "macro";
             macro_id: string;
             macro_title: string;
+        } | {
+            /** @constant */
+            kind: "workflow";
+            workflow_id: string;
+            workflow_run_id: string;
         };
         MessageOptionsDto: {
             source: components["schemas"]["MessageOptionsSourceDto"];
@@ -10090,7 +10233,7 @@ export interface components {
             }) | null;
             knowledgebase_called?: boolean | null;
             /** @enum {string} */
-            type: "agent_assigned_by_integration" | "agent_assigned_by_system" | "agent_assigned_by_user" | "agent_changed" | "agent_comment" | "agent_initiated_session" | "agent_joined" | "agent_message" | "agent_reopened_session" | "agent_took_session_from_ai" | "agent_unassigned_by_integration" | "agent_unassigned_by_system" | "agent_unassigned_by_user" | "ai_assumed_the_session_resolved" | "ai_decided_to_not_reply" | "ai_decided_to_resolve_the_issue" | "ai_follow_up_cancelled" | "ai_follow_up_fired" | "ai_follow_up_scheduled" | "ai_reopened_session" | "ai_response_cancelled" | "ai_resumed_by_system" | "ai_suggestion" | "call_history" | "call_transferred" | "closed_resolved_by_agent" | "closed_resolved_by_api" | "closed_resolved_by_contact" | "closed_resolved_by_integration" | "closed_resolved_by_system" | "closed_unresolved_by_agent" | "closed_unresolved_by_api" | "closed_unresolved_by_system" | "contact_data_updated" | "csat_request_cancelled" | "csat_requested" | "csat_submitted" | "email_draft_message" | "handoff" | "handoff_to_salesforce_miaw" | "handoff_to_third_party_failed" | "handoff_to_zendesk" | "integration_reopened_session" | "ivr_selection" | "message" | "pii_attachment_removed" | "prohibited_topic_detected" | "quoted_content_modified" | "salesforce_fields_updated" | "sequence_message" | "session_forwarded" | "session_language_changed_by_agent" | "session_language_changed_by_api" | "session_language_changed_by_integration" | "session_language_changed_by_system" | "skills_added_by_system" | "sla_applied_by_agent" | "sla_applied_by_system" | "sla_first_reply_breached" | "sla_first_reply_completed_after_breach" | "sla_first_reply_fulfilled" | "sla_first_reply_metric_started" | "sla_freezed_office_hours_ended" | "sla_freezed_snoozed" | "sla_next_reply_breached" | "sla_next_reply_completed_after_breach" | "sla_next_reply_fulfilled" | "sla_next_reply_metric_started" | "sla_removed_by_agent" | "sla_removed_by_system" | "sla_resolution_breached" | "sla_resolution_completed_after_breach" | "sla_resolution_fulfilled" | "sla_resolution_metric_started" | "sla_resolution_paused_resolved" | "sla_resolution_paused_waiting_on_customer" | "sla_resolution_resumed_customer_replied" | "sla_resolution_resumed_reopened" | "sla_resumed_office_hours_started" | "sla_resumed_snooze_cancelled" | "sla_resumed_snooze_expired" | "state_checkpoint" | "sub_session_created" | "sub_session_linked_by_agent" | "sub_session_linked_by_api" | "sub_session_linked_by_integration" | "sub_session_linked_by_system" | "sub_session_unlinked_by_agent" | "sub_session_unlinked_by_api" | "sub_session_unlinked_by_integration" | "sub_session_unlinked_by_system" | "sub_status_removed_by_agent" | "sub_status_removed_by_api" | "sub_status_removed_by_integration" | "sub_status_removed_by_system" | "sub_status_set_by_agent" | "sub_status_set_by_api" | "sub_status_set_by_integration" | "sub_status_set_by_system" | "system_reopened_session" | "tag_added_by_agent" | "tag_added_by_api" | "tag_added_by_integration" | "tag_added_by_system" | "tag_removed_by_agent" | "tag_removed_by_api" | "tag_removed_by_integration" | "tag_removed_by_system" | "team_assigned_by_integration" | "team_assigned_by_system" | "team_assigned_by_user" | "team_unassigned_by_integration" | "team_unassigned_by_system" | "team_unassigned_by_user" | "user_confirmed_the_session_resolved" | "voice_call_ai_joined" | "voice_call_ai_left" | "voice_call_contact_answered" | "voice_call_contact_joined" | "voice_call_contact_left" | "voice_call_ended" | "voice_call_failed_to_start" | "voice_call_human_answered" | "voice_call_human_joined" | "voice_call_human_left" | "voice_call_started" | "workflow_message" | "workflow_note" | "workflow_triggered";
+            type: "agent_assigned_by_integration" | "agent_assigned_by_system" | "agent_assigned_by_user" | "agent_changed" | "agent_comment" | "agent_initiated_session" | "agent_joined" | "agent_message" | "agent_reopened_session" | "agent_took_session_from_ai" | "agent_unassigned_by_integration" | "agent_unassigned_by_system" | "agent_unassigned_by_user" | "ai_assumed_the_session_resolved" | "ai_decided_to_not_reply" | "ai_decided_to_resolve_the_issue" | "ai_follow_up_cancelled" | "ai_follow_up_fired" | "ai_follow_up_scheduled" | "ai_reopened_session" | "ai_response_cancelled" | "ai_resumed_by_system" | "ai_suggestion" | "call_history" | "call_transferred" | "closed_resolved_by_agent" | "closed_resolved_by_api" | "closed_resolved_by_contact" | "closed_resolved_by_integration" | "closed_resolved_by_system" | "closed_unresolved_by_agent" | "closed_unresolved_by_api" | "closed_unresolved_by_system" | "contact_data_updated" | "csat_request_cancelled" | "csat_requested" | "csat_submitted" | "email_draft_message" | "handoff" | "handoff_to_salesforce_miaw" | "handoff_to_third_party_failed" | "handoff_to_zendesk" | "integration_reopened_session" | "ivr_selection" | "message" | "pii_attachment_removed" | "primary_contact_changed" | "prohibited_topic_detected" | "quoted_content_modified" | "salesforce_fields_updated" | "sequence_message" | "session_forwarded" | "session_language_changed_by_agent" | "session_language_changed_by_api" | "session_language_changed_by_integration" | "session_language_changed_by_system" | "session_priority_changed_by_agent" | "session_priority_changed_by_system" | "session_snoozed" | "session_unsnoozed" | "skills_added_by_system" | "sla_applied_by_agent" | "sla_applied_by_system" | "sla_first_reply_breached" | "sla_first_reply_completed_after_breach" | "sla_first_reply_fulfilled" | "sla_first_reply_metric_started" | "sla_freezed_office_hours_ended" | "sla_freezed_snoozed" | "sla_next_reply_breached" | "sla_next_reply_completed_after_breach" | "sla_next_reply_fulfilled" | "sla_next_reply_metric_started" | "sla_removed_by_agent" | "sla_removed_by_system" | "sla_resolution_breached" | "sla_resolution_completed_after_breach" | "sla_resolution_fulfilled" | "sla_resolution_metric_started" | "sla_resolution_paused_resolved" | "sla_resolution_paused_waiting_on_customer" | "sla_resolution_resumed_customer_replied" | "sla_resolution_resumed_reopened" | "sla_resumed_office_hours_started" | "sla_resumed_snooze_cancelled" | "sla_resumed_snooze_expired" | "state_checkpoint" | "sub_session_created" | "sub_session_linked_by_agent" | "sub_session_linked_by_api" | "sub_session_linked_by_integration" | "sub_session_linked_by_system" | "sub_session_unlinked_by_agent" | "sub_session_unlinked_by_api" | "sub_session_unlinked_by_integration" | "sub_session_unlinked_by_system" | "sub_status_removed_by_agent" | "sub_status_removed_by_api" | "sub_status_removed_by_integration" | "sub_status_removed_by_system" | "sub_status_set_by_agent" | "sub_status_set_by_api" | "sub_status_set_by_integration" | "sub_status_set_by_system" | "system_reopened_session" | "tag_added_by_agent" | "tag_added_by_api" | "tag_added_by_integration" | "tag_added_by_system" | "tag_removed_by_agent" | "tag_removed_by_api" | "tag_removed_by_integration" | "tag_removed_by_system" | "team_assigned_by_integration" | "team_assigned_by_system" | "team_assigned_by_user" | "team_unassigned_by_integration" | "team_unassigned_by_system" | "team_unassigned_by_user" | "user_confirmed_the_session_resolved" | "voice_call_ai_joined" | "voice_call_ai_left" | "voice_call_contact_answered" | "voice_call_contact_joined" | "voice_call_contact_left" | "voice_call_ended" | "voice_call_failed_to_start" | "voice_call_human_answered" | "voice_call_human_joined" | "voice_call_human_left" | "voice_call_started" | "workflow_message" | "workflow_note" | "workflow_triggered";
             ivr_selection?: {
                 /** Format: uuid */
                 runId: string;
@@ -10339,6 +10482,7 @@ export interface components {
             options: components["schemas"]["MessageOptionDto"][];
             user_id: number | null;
             overrides_saved_reply_id: string | null;
+            exclude_from_suggestions: boolean;
             /** Format: date-time */
             created_at: string;
             /** Format: date-time */
@@ -10716,6 +10860,19 @@ export interface components {
             group_capacity: number | null;
             global_capacity: number;
         };
+        WebCallCredentialsDto: {
+            /** Format: uuid */
+            callId: string;
+            /** Format: uuid */
+            sessionId: string;
+            controlToken: string;
+            /** Format: date-time */
+            expiresAt: string;
+        };
+        WebCallStatusDto: {
+            /** @enum {string} */
+            state: "waiting" | "queued" | "connected" | "ended";
+        };
         CreateMiniAppResponseDto: {
             /** Format: uuid */
             app_id: string;
@@ -10802,6 +10959,19 @@ export interface components {
         UpdateAgentWorkflowsResponseDto: {
             success: boolean;
         };
+        PhoneAgentKnowledgePlanDto: {
+            /**
+             * @description How a save now would give the agent its selection. none: nothing is selected, so the agent only follows its own instructions. preload: every selected source is loaded at the start of each call. search: the selection is too large to load, so the agent searches it during calls.
+             * @enum {string}
+             */
+            mode: "none" | "preload" | "search";
+            /** @description Whether the agent searches during calls now. Set when the agent is saved; differs from mode when the selected sources changed size since. */
+            searchEnabled: boolean;
+            /** @description Selected instructions and knowledge documents currently available to voice calls */
+            selectedSourceCount: number;
+            /** @description Share of the room for loading sources at call start that the agent's instructions and selection would use. Above 100, the agent searches instead. */
+            capacityUsedPercent: number;
+        };
         KnowledgeSourceRoutingGuideDto: {
             /** @enum {string} */
             status: "fresh" | "stale" | "invalid";
@@ -10876,18 +11046,20 @@ export interface components {
         KnowledgeSourceTreeDto: {
             directories: components["schemas"]["KnowledgeSourceDirectoryDto"][];
             uncategorized: components["schemas"]["KnowledgeSourceTreeItemDto"][];
-            /** @description Estimated tokens for all selected instructions */
+            /** @description Estimated tokens of the selected instructions and knowledge documents */
             totalTokens: number;
             /**
-             * @description All eligible instructions are searchable when all; otherwise only explicit selections
+             * @description Deprecated: always selected. The agent only uses the instructions selected here.
              * @enum {string}
              */
             instructionMode: "all" | "selected";
             /**
-             * @description All eligible knowledge is searchable when all; otherwise only explicit selections
+             * @description Deprecated: always selected. The agent only uses the knowledge selected here.
              * @enum {string}
              */
             knowledgeMode: "all" | "selected";
+            /** @description How the agent gets the selected sources during calls; null for agents on another runtime */
+            knowledgePlan: components["schemas"]["PhoneAgentKnowledgePlanDto"] | null;
             selectedInstructionIds: string[];
             selectedDirectoryIds: string[];
             selectedKnowledgeItemIds: string[];
@@ -10909,12 +11081,20 @@ export interface components {
         };
         UpdateKnowledgeSourcesResponseDto: {
             success: boolean;
-            /** @description Estimated tokens for all selected instructions */
+            /** @description Estimated tokens of the selected instructions and knowledge documents */
             totalTokens: number;
-            /** @enum {string} */
+            /**
+             * @description Deprecated: always selected.
+             * @enum {string}
+             */
             instructionMode: "all" | "selected";
-            /** @enum {string} */
+            /**
+             * @description Deprecated: always selected.
+             * @enum {string}
+             */
             knowledgeMode: "all" | "selected";
+            /** @description How the agent gets the selected sources during calls; null for agents on another runtime */
+            knowledgePlan: components["schemas"]["PhoneAgentKnowledgePlanDto"] | null;
             selectedInstructionIds: string[];
             selectedDirectoryIds: string[];
             selectedKnowledgeItemIds: string[];
@@ -10980,6 +11160,8 @@ export interface components {
             assigned_agent_id?: string | null;
             assigned_agent_name?: string | null;
             assigned_agent_provider?: ("vapi" | "openai-realtime-voice" | "livekit") | null;
+            assigned_interpreter_id?: string | null;
+            assigned_interpreter_name?: string | null;
             region?: ("apac" | "eu" | "us") | null;
             twilio_phone_number_sid?: string | null;
         };
@@ -12313,28 +12495,6 @@ export interface components {
                 noop: number;
             };
         };
-        EmailFleetDnsSetupDto: {
-            /** Format: uuid */
-            domain_id: string;
-            domain: string;
-            zone: string;
-            /** @enum {string} */
-            status: "preparing" | "needs_dns" | "verified" | "check_failed";
-            checked_at: string | null;
-            records: {
-                /** @enum {string} */
-                type: "A" | "MX" | "TXT" | "CNAME";
-                host: string;
-                value: string;
-                ttl: number;
-                purpose?: string;
-                actual: string | null;
-                verified: boolean | null;
-            }[];
-        };
-        EmailFleetDnsSetupsDto: {
-            domains: components["schemas"]["EmailFleetDnsSetupDto"][];
-        };
         EmailFleetSuggestionDto: {
             domain: string;
             available: boolean;
@@ -12360,6 +12520,28 @@ export interface components {
                 };
             };
         };
+        EmailFleetDnsSetupDto: {
+            /** Format: uuid */
+            domain_id: string;
+            domain: string;
+            zone: string;
+            /** @enum {string} */
+            status: "preparing" | "needs_dns" | "verified" | "check_failed";
+            checked_at: string | null;
+            records: {
+                /** @enum {string} */
+                type: "A" | "MX" | "TXT" | "CNAME";
+                host: string;
+                value: string;
+                ttl: number;
+                purpose?: string;
+                actual: string | null;
+                verified: boolean | null;
+            }[];
+        };
+        EmailFleetDnsSetupsDto: {
+            domains: components["schemas"]["EmailFleetDnsSetupDto"][];
+        };
         SkillDto: {
             /** Format: uuid */
             id: string;
@@ -13260,7 +13442,7 @@ export interface components {
                  */
                 type: "unmapped_event";
                 /** @enum {string} */
-                message_type: "agent_assigned_by_integration" | "agent_assigned_by_system" | "agent_assigned_by_user" | "agent_changed" | "agent_comment" | "agent_initiated_session" | "agent_joined" | "agent_message" | "agent_reopened_session" | "agent_took_session_from_ai" | "agent_unassigned_by_integration" | "agent_unassigned_by_system" | "agent_unassigned_by_user" | "ai_assumed_the_session_resolved" | "ai_decided_to_not_reply" | "ai_decided_to_resolve_the_issue" | "ai_follow_up_cancelled" | "ai_follow_up_fired" | "ai_follow_up_scheduled" | "ai_reopened_session" | "ai_response_cancelled" | "ai_resumed_by_system" | "ai_suggestion" | "call_history" | "call_transferred" | "closed_resolved_by_agent" | "closed_resolved_by_api" | "closed_resolved_by_contact" | "closed_resolved_by_integration" | "closed_resolved_by_system" | "closed_unresolved_by_agent" | "closed_unresolved_by_api" | "closed_unresolved_by_system" | "contact_data_updated" | "csat_request_cancelled" | "csat_requested" | "csat_submitted" | "email_draft_message" | "handoff" | "handoff_to_salesforce_miaw" | "handoff_to_third_party_failed" | "handoff_to_zendesk" | "integration_reopened_session" | "ivr_selection" | "message" | "pii_attachment_removed" | "prohibited_topic_detected" | "quoted_content_modified" | "salesforce_fields_updated" | "sequence_message" | "session_forwarded" | "session_language_changed_by_agent" | "session_language_changed_by_api" | "session_language_changed_by_integration" | "session_language_changed_by_system" | "skills_added_by_system" | "sla_applied_by_agent" | "sla_applied_by_system" | "sla_first_reply_breached" | "sla_first_reply_completed_after_breach" | "sla_first_reply_fulfilled" | "sla_first_reply_metric_started" | "sla_freezed_office_hours_ended" | "sla_freezed_snoozed" | "sla_next_reply_breached" | "sla_next_reply_completed_after_breach" | "sla_next_reply_fulfilled" | "sla_next_reply_metric_started" | "sla_removed_by_agent" | "sla_removed_by_system" | "sla_resolution_breached" | "sla_resolution_completed_after_breach" | "sla_resolution_fulfilled" | "sla_resolution_metric_started" | "sla_resolution_paused_resolved" | "sla_resolution_paused_waiting_on_customer" | "sla_resolution_resumed_customer_replied" | "sla_resolution_resumed_reopened" | "sla_resumed_office_hours_started" | "sla_resumed_snooze_cancelled" | "sla_resumed_snooze_expired" | "state_checkpoint" | "sub_session_created" | "sub_session_linked_by_agent" | "sub_session_linked_by_api" | "sub_session_linked_by_integration" | "sub_session_linked_by_system" | "sub_session_unlinked_by_agent" | "sub_session_unlinked_by_api" | "sub_session_unlinked_by_integration" | "sub_session_unlinked_by_system" | "sub_status_removed_by_agent" | "sub_status_removed_by_api" | "sub_status_removed_by_integration" | "sub_status_removed_by_system" | "sub_status_set_by_agent" | "sub_status_set_by_api" | "sub_status_set_by_integration" | "sub_status_set_by_system" | "system_reopened_session" | "tag_added_by_agent" | "tag_added_by_api" | "tag_added_by_integration" | "tag_added_by_system" | "tag_removed_by_agent" | "tag_removed_by_api" | "tag_removed_by_integration" | "tag_removed_by_system" | "team_assigned_by_integration" | "team_assigned_by_system" | "team_assigned_by_user" | "team_unassigned_by_integration" | "team_unassigned_by_system" | "team_unassigned_by_user" | "user_confirmed_the_session_resolved" | "voice_call_ai_joined" | "voice_call_ai_left" | "voice_call_contact_answered" | "voice_call_contact_joined" | "voice_call_contact_left" | "voice_call_ended" | "voice_call_failed_to_start" | "voice_call_human_answered" | "voice_call_human_joined" | "voice_call_human_left" | "voice_call_started" | "workflow_message" | "workflow_note" | "workflow_triggered";
+                message_type: "agent_assigned_by_integration" | "agent_assigned_by_system" | "agent_assigned_by_user" | "agent_changed" | "agent_comment" | "agent_initiated_session" | "agent_joined" | "agent_message" | "agent_reopened_session" | "agent_took_session_from_ai" | "agent_unassigned_by_integration" | "agent_unassigned_by_system" | "agent_unassigned_by_user" | "ai_assumed_the_session_resolved" | "ai_decided_to_not_reply" | "ai_decided_to_resolve_the_issue" | "ai_follow_up_cancelled" | "ai_follow_up_fired" | "ai_follow_up_scheduled" | "ai_reopened_session" | "ai_response_cancelled" | "ai_resumed_by_system" | "ai_suggestion" | "call_history" | "call_transferred" | "closed_resolved_by_agent" | "closed_resolved_by_api" | "closed_resolved_by_contact" | "closed_resolved_by_integration" | "closed_resolved_by_system" | "closed_unresolved_by_agent" | "closed_unresolved_by_api" | "closed_unresolved_by_system" | "contact_data_updated" | "csat_request_cancelled" | "csat_requested" | "csat_submitted" | "email_draft_message" | "handoff" | "handoff_to_salesforce_miaw" | "handoff_to_third_party_failed" | "handoff_to_zendesk" | "integration_reopened_session" | "ivr_selection" | "message" | "pii_attachment_removed" | "primary_contact_changed" | "prohibited_topic_detected" | "quoted_content_modified" | "salesforce_fields_updated" | "sequence_message" | "session_forwarded" | "session_language_changed_by_agent" | "session_language_changed_by_api" | "session_language_changed_by_integration" | "session_language_changed_by_system" | "session_priority_changed_by_agent" | "session_priority_changed_by_system" | "session_snoozed" | "session_unsnoozed" | "skills_added_by_system" | "sla_applied_by_agent" | "sla_applied_by_system" | "sla_first_reply_breached" | "sla_first_reply_completed_after_breach" | "sla_first_reply_fulfilled" | "sla_first_reply_metric_started" | "sla_freezed_office_hours_ended" | "sla_freezed_snoozed" | "sla_next_reply_breached" | "sla_next_reply_completed_after_breach" | "sla_next_reply_fulfilled" | "sla_next_reply_metric_started" | "sla_removed_by_agent" | "sla_removed_by_system" | "sla_resolution_breached" | "sla_resolution_completed_after_breach" | "sla_resolution_fulfilled" | "sla_resolution_metric_started" | "sla_resolution_paused_resolved" | "sla_resolution_paused_waiting_on_customer" | "sla_resolution_resumed_customer_replied" | "sla_resolution_resumed_reopened" | "sla_resumed_office_hours_started" | "sla_resumed_snooze_cancelled" | "sla_resumed_snooze_expired" | "state_checkpoint" | "sub_session_created" | "sub_session_linked_by_agent" | "sub_session_linked_by_api" | "sub_session_linked_by_integration" | "sub_session_linked_by_system" | "sub_session_unlinked_by_agent" | "sub_session_unlinked_by_api" | "sub_session_unlinked_by_integration" | "sub_session_unlinked_by_system" | "sub_status_removed_by_agent" | "sub_status_removed_by_api" | "sub_status_removed_by_integration" | "sub_status_removed_by_system" | "sub_status_set_by_agent" | "sub_status_set_by_api" | "sub_status_set_by_integration" | "sub_status_set_by_system" | "system_reopened_session" | "tag_added_by_agent" | "tag_added_by_api" | "tag_added_by_integration" | "tag_added_by_system" | "tag_removed_by_agent" | "tag_removed_by_api" | "tag_removed_by_integration" | "tag_removed_by_system" | "team_assigned_by_integration" | "team_assigned_by_system" | "team_assigned_by_user" | "team_unassigned_by_integration" | "team_unassigned_by_system" | "team_unassigned_by_user" | "user_confirmed_the_session_resolved" | "voice_call_ai_joined" | "voice_call_ai_left" | "voice_call_contact_answered" | "voice_call_contact_joined" | "voice_call_contact_left" | "voice_call_ended" | "voice_call_failed_to_start" | "voice_call_human_answered" | "voice_call_human_joined" | "voice_call_human_left" | "voice_call_started" | "workflow_message" | "workflow_note" | "workflow_triggered";
                 content: {
                     /** @constant */
                     type: "text";
@@ -13551,7 +13733,7 @@ export interface components {
                      */
                     type: "unmapped_event";
                     /** @enum {string} */
-                    message_type: "agent_assigned_by_integration" | "agent_assigned_by_system" | "agent_assigned_by_user" | "agent_changed" | "agent_comment" | "agent_initiated_session" | "agent_joined" | "agent_message" | "agent_reopened_session" | "agent_took_session_from_ai" | "agent_unassigned_by_integration" | "agent_unassigned_by_system" | "agent_unassigned_by_user" | "ai_assumed_the_session_resolved" | "ai_decided_to_not_reply" | "ai_decided_to_resolve_the_issue" | "ai_follow_up_cancelled" | "ai_follow_up_fired" | "ai_follow_up_scheduled" | "ai_reopened_session" | "ai_response_cancelled" | "ai_resumed_by_system" | "ai_suggestion" | "call_history" | "call_transferred" | "closed_resolved_by_agent" | "closed_resolved_by_api" | "closed_resolved_by_contact" | "closed_resolved_by_integration" | "closed_resolved_by_system" | "closed_unresolved_by_agent" | "closed_unresolved_by_api" | "closed_unresolved_by_system" | "contact_data_updated" | "csat_request_cancelled" | "csat_requested" | "csat_submitted" | "email_draft_message" | "handoff" | "handoff_to_salesforce_miaw" | "handoff_to_third_party_failed" | "handoff_to_zendesk" | "integration_reopened_session" | "ivr_selection" | "message" | "pii_attachment_removed" | "prohibited_topic_detected" | "quoted_content_modified" | "salesforce_fields_updated" | "sequence_message" | "session_forwarded" | "session_language_changed_by_agent" | "session_language_changed_by_api" | "session_language_changed_by_integration" | "session_language_changed_by_system" | "skills_added_by_system" | "sla_applied_by_agent" | "sla_applied_by_system" | "sla_first_reply_breached" | "sla_first_reply_completed_after_breach" | "sla_first_reply_fulfilled" | "sla_first_reply_metric_started" | "sla_freezed_office_hours_ended" | "sla_freezed_snoozed" | "sla_next_reply_breached" | "sla_next_reply_completed_after_breach" | "sla_next_reply_fulfilled" | "sla_next_reply_metric_started" | "sla_removed_by_agent" | "sla_removed_by_system" | "sla_resolution_breached" | "sla_resolution_completed_after_breach" | "sla_resolution_fulfilled" | "sla_resolution_metric_started" | "sla_resolution_paused_resolved" | "sla_resolution_paused_waiting_on_customer" | "sla_resolution_resumed_customer_replied" | "sla_resolution_resumed_reopened" | "sla_resumed_office_hours_started" | "sla_resumed_snooze_cancelled" | "sla_resumed_snooze_expired" | "state_checkpoint" | "sub_session_created" | "sub_session_linked_by_agent" | "sub_session_linked_by_api" | "sub_session_linked_by_integration" | "sub_session_linked_by_system" | "sub_session_unlinked_by_agent" | "sub_session_unlinked_by_api" | "sub_session_unlinked_by_integration" | "sub_session_unlinked_by_system" | "sub_status_removed_by_agent" | "sub_status_removed_by_api" | "sub_status_removed_by_integration" | "sub_status_removed_by_system" | "sub_status_set_by_agent" | "sub_status_set_by_api" | "sub_status_set_by_integration" | "sub_status_set_by_system" | "system_reopened_session" | "tag_added_by_agent" | "tag_added_by_api" | "tag_added_by_integration" | "tag_added_by_system" | "tag_removed_by_agent" | "tag_removed_by_api" | "tag_removed_by_integration" | "tag_removed_by_system" | "team_assigned_by_integration" | "team_assigned_by_system" | "team_assigned_by_user" | "team_unassigned_by_integration" | "team_unassigned_by_system" | "team_unassigned_by_user" | "user_confirmed_the_session_resolved" | "voice_call_ai_joined" | "voice_call_ai_left" | "voice_call_contact_answered" | "voice_call_contact_joined" | "voice_call_contact_left" | "voice_call_ended" | "voice_call_failed_to_start" | "voice_call_human_answered" | "voice_call_human_joined" | "voice_call_human_left" | "voice_call_started" | "workflow_message" | "workflow_note" | "workflow_triggered";
+                    message_type: "agent_assigned_by_integration" | "agent_assigned_by_system" | "agent_assigned_by_user" | "agent_changed" | "agent_comment" | "agent_initiated_session" | "agent_joined" | "agent_message" | "agent_reopened_session" | "agent_took_session_from_ai" | "agent_unassigned_by_integration" | "agent_unassigned_by_system" | "agent_unassigned_by_user" | "ai_assumed_the_session_resolved" | "ai_decided_to_not_reply" | "ai_decided_to_resolve_the_issue" | "ai_follow_up_cancelled" | "ai_follow_up_fired" | "ai_follow_up_scheduled" | "ai_reopened_session" | "ai_response_cancelled" | "ai_resumed_by_system" | "ai_suggestion" | "call_history" | "call_transferred" | "closed_resolved_by_agent" | "closed_resolved_by_api" | "closed_resolved_by_contact" | "closed_resolved_by_integration" | "closed_resolved_by_system" | "closed_unresolved_by_agent" | "closed_unresolved_by_api" | "closed_unresolved_by_system" | "contact_data_updated" | "csat_request_cancelled" | "csat_requested" | "csat_submitted" | "email_draft_message" | "handoff" | "handoff_to_salesforce_miaw" | "handoff_to_third_party_failed" | "handoff_to_zendesk" | "integration_reopened_session" | "ivr_selection" | "message" | "pii_attachment_removed" | "primary_contact_changed" | "prohibited_topic_detected" | "quoted_content_modified" | "salesforce_fields_updated" | "sequence_message" | "session_forwarded" | "session_language_changed_by_agent" | "session_language_changed_by_api" | "session_language_changed_by_integration" | "session_language_changed_by_system" | "session_priority_changed_by_agent" | "session_priority_changed_by_system" | "session_snoozed" | "session_unsnoozed" | "skills_added_by_system" | "sla_applied_by_agent" | "sla_applied_by_system" | "sla_first_reply_breached" | "sla_first_reply_completed_after_breach" | "sla_first_reply_fulfilled" | "sla_first_reply_metric_started" | "sla_freezed_office_hours_ended" | "sla_freezed_snoozed" | "sla_next_reply_breached" | "sla_next_reply_completed_after_breach" | "sla_next_reply_fulfilled" | "sla_next_reply_metric_started" | "sla_removed_by_agent" | "sla_removed_by_system" | "sla_resolution_breached" | "sla_resolution_completed_after_breach" | "sla_resolution_fulfilled" | "sla_resolution_metric_started" | "sla_resolution_paused_resolved" | "sla_resolution_paused_waiting_on_customer" | "sla_resolution_resumed_customer_replied" | "sla_resolution_resumed_reopened" | "sla_resumed_office_hours_started" | "sla_resumed_snooze_cancelled" | "sla_resumed_snooze_expired" | "state_checkpoint" | "sub_session_created" | "sub_session_linked_by_agent" | "sub_session_linked_by_api" | "sub_session_linked_by_integration" | "sub_session_linked_by_system" | "sub_session_unlinked_by_agent" | "sub_session_unlinked_by_api" | "sub_session_unlinked_by_integration" | "sub_session_unlinked_by_system" | "sub_status_removed_by_agent" | "sub_status_removed_by_api" | "sub_status_removed_by_integration" | "sub_status_removed_by_system" | "sub_status_set_by_agent" | "sub_status_set_by_api" | "sub_status_set_by_integration" | "sub_status_set_by_system" | "system_reopened_session" | "tag_added_by_agent" | "tag_added_by_api" | "tag_added_by_integration" | "tag_added_by_system" | "tag_removed_by_agent" | "tag_removed_by_api" | "tag_removed_by_integration" | "tag_removed_by_system" | "team_assigned_by_integration" | "team_assigned_by_system" | "team_assigned_by_user" | "team_unassigned_by_integration" | "team_unassigned_by_system" | "team_unassigned_by_user" | "user_confirmed_the_session_resolved" | "voice_call_ai_joined" | "voice_call_ai_left" | "voice_call_contact_answered" | "voice_call_contact_joined" | "voice_call_contact_left" | "voice_call_ended" | "voice_call_failed_to_start" | "voice_call_human_answered" | "voice_call_human_joined" | "voice_call_human_left" | "voice_call_started" | "workflow_message" | "workflow_note" | "workflow_triggered";
                     content: {
                         /** @constant */
                         type: "text";
@@ -13835,7 +14017,7 @@ export interface components {
                  * @description Stored event type used by include/exclude filters; it can differ from the normalized event.type.
                  * @enum {string}
                  */
-                message_type: "agent_assigned_by_integration" | "agent_assigned_by_system" | "agent_assigned_by_user" | "agent_changed" | "agent_comment" | "agent_initiated_session" | "agent_joined" | "agent_message" | "agent_reopened_session" | "agent_took_session_from_ai" | "agent_unassigned_by_integration" | "agent_unassigned_by_system" | "agent_unassigned_by_user" | "ai_assumed_the_session_resolved" | "ai_decided_to_not_reply" | "ai_decided_to_resolve_the_issue" | "ai_follow_up_cancelled" | "ai_follow_up_fired" | "ai_follow_up_scheduled" | "ai_reopened_session" | "ai_response_cancelled" | "ai_resumed_by_system" | "ai_suggestion" | "call_history" | "call_transferred" | "closed_resolved_by_agent" | "closed_resolved_by_api" | "closed_resolved_by_contact" | "closed_resolved_by_integration" | "closed_resolved_by_system" | "closed_unresolved_by_agent" | "closed_unresolved_by_api" | "closed_unresolved_by_system" | "contact_data_updated" | "csat_request_cancelled" | "csat_requested" | "csat_submitted" | "email_draft_message" | "handoff" | "handoff_to_salesforce_miaw" | "handoff_to_third_party_failed" | "handoff_to_zendesk" | "integration_reopened_session" | "ivr_selection" | "message" | "pii_attachment_removed" | "prohibited_topic_detected" | "quoted_content_modified" | "salesforce_fields_updated" | "sequence_message" | "session_forwarded" | "session_language_changed_by_agent" | "session_language_changed_by_api" | "session_language_changed_by_integration" | "session_language_changed_by_system" | "skills_added_by_system" | "sla_applied_by_agent" | "sla_applied_by_system" | "sla_first_reply_breached" | "sla_first_reply_completed_after_breach" | "sla_first_reply_fulfilled" | "sla_first_reply_metric_started" | "sla_freezed_office_hours_ended" | "sla_freezed_snoozed" | "sla_next_reply_breached" | "sla_next_reply_completed_after_breach" | "sla_next_reply_fulfilled" | "sla_next_reply_metric_started" | "sla_removed_by_agent" | "sla_removed_by_system" | "sla_resolution_breached" | "sla_resolution_completed_after_breach" | "sla_resolution_fulfilled" | "sla_resolution_metric_started" | "sla_resolution_paused_resolved" | "sla_resolution_paused_waiting_on_customer" | "sla_resolution_resumed_customer_replied" | "sla_resolution_resumed_reopened" | "sla_resumed_office_hours_started" | "sla_resumed_snooze_cancelled" | "sla_resumed_snooze_expired" | "state_checkpoint" | "sub_session_created" | "sub_session_linked_by_agent" | "sub_session_linked_by_api" | "sub_session_linked_by_integration" | "sub_session_linked_by_system" | "sub_session_unlinked_by_agent" | "sub_session_unlinked_by_api" | "sub_session_unlinked_by_integration" | "sub_session_unlinked_by_system" | "sub_status_removed_by_agent" | "sub_status_removed_by_api" | "sub_status_removed_by_integration" | "sub_status_removed_by_system" | "sub_status_set_by_agent" | "sub_status_set_by_api" | "sub_status_set_by_integration" | "sub_status_set_by_system" | "system_reopened_session" | "tag_added_by_agent" | "tag_added_by_api" | "tag_added_by_integration" | "tag_added_by_system" | "tag_removed_by_agent" | "tag_removed_by_api" | "tag_removed_by_integration" | "tag_removed_by_system" | "team_assigned_by_integration" | "team_assigned_by_system" | "team_assigned_by_user" | "team_unassigned_by_integration" | "team_unassigned_by_system" | "team_unassigned_by_user" | "user_confirmed_the_session_resolved" | "voice_call_ai_joined" | "voice_call_ai_left" | "voice_call_contact_answered" | "voice_call_contact_joined" | "voice_call_contact_left" | "voice_call_ended" | "voice_call_failed_to_start" | "voice_call_human_answered" | "voice_call_human_joined" | "voice_call_human_left" | "voice_call_started" | "workflow_message" | "workflow_note" | "workflow_triggered";
+                message_type: "agent_assigned_by_integration" | "agent_assigned_by_system" | "agent_assigned_by_user" | "agent_changed" | "agent_comment" | "agent_initiated_session" | "agent_joined" | "agent_message" | "agent_reopened_session" | "agent_took_session_from_ai" | "agent_unassigned_by_integration" | "agent_unassigned_by_system" | "agent_unassigned_by_user" | "ai_assumed_the_session_resolved" | "ai_decided_to_not_reply" | "ai_decided_to_resolve_the_issue" | "ai_follow_up_cancelled" | "ai_follow_up_fired" | "ai_follow_up_scheduled" | "ai_reopened_session" | "ai_response_cancelled" | "ai_resumed_by_system" | "ai_suggestion" | "call_history" | "call_transferred" | "closed_resolved_by_agent" | "closed_resolved_by_api" | "closed_resolved_by_contact" | "closed_resolved_by_integration" | "closed_resolved_by_system" | "closed_unresolved_by_agent" | "closed_unresolved_by_api" | "closed_unresolved_by_system" | "contact_data_updated" | "csat_request_cancelled" | "csat_requested" | "csat_submitted" | "email_draft_message" | "handoff" | "handoff_to_salesforce_miaw" | "handoff_to_third_party_failed" | "handoff_to_zendesk" | "integration_reopened_session" | "ivr_selection" | "message" | "pii_attachment_removed" | "primary_contact_changed" | "prohibited_topic_detected" | "quoted_content_modified" | "salesforce_fields_updated" | "sequence_message" | "session_forwarded" | "session_language_changed_by_agent" | "session_language_changed_by_api" | "session_language_changed_by_integration" | "session_language_changed_by_system" | "session_priority_changed_by_agent" | "session_priority_changed_by_system" | "session_snoozed" | "session_unsnoozed" | "skills_added_by_system" | "sla_applied_by_agent" | "sla_applied_by_system" | "sla_first_reply_breached" | "sla_first_reply_completed_after_breach" | "sla_first_reply_fulfilled" | "sla_first_reply_metric_started" | "sla_freezed_office_hours_ended" | "sla_freezed_snoozed" | "sla_next_reply_breached" | "sla_next_reply_completed_after_breach" | "sla_next_reply_fulfilled" | "sla_next_reply_metric_started" | "sla_removed_by_agent" | "sla_removed_by_system" | "sla_resolution_breached" | "sla_resolution_completed_after_breach" | "sla_resolution_fulfilled" | "sla_resolution_metric_started" | "sla_resolution_paused_resolved" | "sla_resolution_paused_waiting_on_customer" | "sla_resolution_resumed_customer_replied" | "sla_resolution_resumed_reopened" | "sla_resumed_office_hours_started" | "sla_resumed_snooze_cancelled" | "sla_resumed_snooze_expired" | "state_checkpoint" | "sub_session_created" | "sub_session_linked_by_agent" | "sub_session_linked_by_api" | "sub_session_linked_by_integration" | "sub_session_linked_by_system" | "sub_session_unlinked_by_agent" | "sub_session_unlinked_by_api" | "sub_session_unlinked_by_integration" | "sub_session_unlinked_by_system" | "sub_status_removed_by_agent" | "sub_status_removed_by_api" | "sub_status_removed_by_integration" | "sub_status_removed_by_system" | "sub_status_set_by_agent" | "sub_status_set_by_api" | "sub_status_set_by_integration" | "sub_status_set_by_system" | "system_reopened_session" | "tag_added_by_agent" | "tag_added_by_api" | "tag_added_by_integration" | "tag_added_by_system" | "tag_removed_by_agent" | "tag_removed_by_api" | "tag_removed_by_integration" | "tag_removed_by_system" | "team_assigned_by_integration" | "team_assigned_by_system" | "team_assigned_by_user" | "team_unassigned_by_integration" | "team_unassigned_by_system" | "team_unassigned_by_user" | "user_confirmed_the_session_resolved" | "voice_call_ai_joined" | "voice_call_ai_left" | "voice_call_contact_answered" | "voice_call_contact_joined" | "voice_call_contact_left" | "voice_call_ended" | "voice_call_failed_to_start" | "voice_call_human_answered" | "voice_call_human_joined" | "voice_call_human_left" | "voice_call_started" | "workflow_message" | "workflow_note" | "workflow_triggered";
                 actor: {
                     /** @enum {string} */
                     type: "human" | "api" | "workflow" | "system" | "integration" | "ai" | "contact" | "unknown";
@@ -14140,6 +14322,92 @@ export interface components {
             /** @description Timestamp of the first recorded human reply to this session. Null when no human reply has been recorded. */
             first_human_message_at: string | null;
         };
+        GetChatSessionDetailOutput: {
+            /** Format: uuid */
+            id: string;
+            /** @description All tags currently assigned to this session, ordered by tag name. Empty when no tags are assigned. */
+            tags: components["schemas"]["SessionTagOutput"][];
+            /** @enum {string} */
+            status: "open" | "closed_resolved" | "closed_unresolved";
+            /** @description Id of the custom status refining `status`, or null when only the built-in status applies. Resolve it with GET /custom-statuses. */
+            sub_status_id: string | null;
+            ai_closure_type: ("assumed_resolved" | "handed_off" | "resolved") | null;
+            sentiment: ("angry" | "happy" | "neutral") | null;
+            /** @description AI-generated summary of the conversation. Populated for both AI-resolved and handed-off sessions once the session has been summarized; null otherwise. */
+            summary: string | null;
+            /** @description Session title: the email subject, a subject set by an agent, or an AI-generated title. Null until one is set. */
+            title: string | null;
+            channel: {
+                type: components["schemas"]["SessionChannel"];
+            };
+            contact?: {
+                /** Format: uuid */
+                id: string;
+                email: string | null;
+                phone_number: string | null;
+                name: string | null;
+                custom_data: {
+                    [key: string]: string;
+                } | null;
+                non_verified_custom_data: {
+                    [key: string]: string | number | boolean;
+                } | null;
+                /** @description ISO 8601 timestamp of when the contact was created */
+                created_at: string;
+                /** @description ISO 8601 timestamp of when the contact was last updated */
+                updated_at: string;
+                non_verified_name: string | null;
+                non_verified_email: string | null;
+            };
+            language?: string;
+            /**
+             * @deprecated
+             * @description Deprecated: use assignee. Contains the recorded human user ID as a string, or null for AI and unassigned sessions. Use assignee.type to distinguish them. This deprecation applies only to response fields; assignment requests still accept assignee_id.
+             */
+            assignee_id?: string | null;
+            assignee: components["schemas"]["ChatSessionAssignee"];
+            /** @description Session-level custom data stored on the chat session. */
+            custom_data?: {
+                [key: string]: string | number | boolean;
+            };
+            team?: {
+                /** Format: uuid */
+                id: string;
+                name: string;
+                description?: string;
+            };
+            /** @description Support team assigned to this session. Null when no team can be resolved within the session organization. */
+            support_team: {
+                /**
+                 * Format: uuid
+                 * @description Stable team ID, preserved when the team is renamed.
+                 */
+                id: string;
+                name: string;
+            } | null;
+            handoff?: {
+                /** @enum {string} */
+                sentiment?: "angry" | "happy" | "neutral";
+                summary: string;
+            };
+            ticketing_system?: {
+                /** @enum {string} */
+                name: "dynamics365" | "freshchat" | "freshdesk" | "freshdesk_ticketing" | "front" | "gorgias" | "hubspot" | "infobip" | "intercom" | "open" | "salesforce" | "salesforce_v2" | "twilio_flex" | "zendesk" | "zendesk_v2";
+                external_id: string;
+                /** @enum {string} */
+                id_type: "conversation_id" | "ticket_id" | "case_id" | "conversation_sid";
+            };
+            ticket_number: number;
+            assist_mode: boolean;
+            /** Format: date-time */
+            created_at: string;
+            /** Format: date-time */
+            updated_at: string;
+            /** @description Timestamp of the first recorded human reply to this session. Null when no human reply has been recorded. */
+            first_human_message_at: string | null;
+            /** @description Download link for the latest completed call recording in a phone or web session, or null when unavailable. Valid for seven days; fetch this session again to refresh it. Available only when getting a session by ID. */
+            recording_url: string | null;
+        };
         SessionAssigneeUpdateOutput: {
             no_change: boolean;
             session: components["schemas"]["GetChatSessionOutput"];
@@ -14326,6 +14594,7 @@ export interface components {
                         };
                     };
                     assistMode: boolean;
+                    emailContactRevision?: number;
                     mode?: {
                         id: string;
                         name: string;
@@ -14905,11 +15174,13 @@ export interface components {
             /** @description True when the view was built in the dashboard with OR/exclude groups or filters outside this API's vocabulary. Its `filters` read back as null, and updating `filters` on it REPLACES the whole saved query with the simple set you send. */
             advanced: boolean;
             /** @description Sort field the view opens with */
-            sort_by: ("last_message_at" | "created_at" | "sla_urgency") | null;
+            sort_by: ("last_message_at" | "created_at" | "sla_urgency" | "snoozed_until") | null;
             /** @description Sort direction the view opens with */
             sort_order: ("asc" | "desc") | null;
             /** @description Field sessions are grouped by in the list, when the view groups them */
-            group_by: ("channel" | "assignee_id" | "status" | "ai_closure_type" | "language" | "inbox_id") | null;
+            group_by: ("tags" | "contact_attribute" | "session_attribute" | "channel" | "assignee_id" | "status" | "ai_closure_type" | "language" | "inbox_id") | null;
+            /** @description Exact attribute key for contact or session attribute grouping, or null when no key is set. */
+            group_by_attribute: string | null;
             /** @description User ids the view is shared with. Empty (with no teams) means the whole org. */
             shared_with_user_ids: number[];
             /** @description Team ids the view is shared with. Empty (with no users) means the whole org. */
@@ -15128,6 +15399,9 @@ export interface components {
             /** @description When the organization was last updated. */
             updated_at: string | null;
         };
+        WebCallSuccessDto: {
+            success: boolean;
+        };
         HandBackCallOutput: {
             /** Format: uuid */
             session_id: string;
@@ -15170,6 +15444,7 @@ export interface components {
             use_org_knowledgebase: boolean;
             background_noise_preset: ("office" | "bar" | "city-street") | null;
             recording_enabled: boolean;
+            /** @description Whether the agent searches its selected knowledge during calls. Set on save: on only when the selection is too large to load at the start of each call. */
             search_enabled: boolean;
             stt_keyterms: string[];
             stt_model: ("deepgram/flux-general" | "deepgram/nova-3" | "deepgram/nova-3-medical" | "cartesia/ink-whisper" | "elevenlabs/scribe_v2_realtime" | "xai/stt-1" | "assemblyai/universal-3-5-pro" | "speechmatics/enhanced" | "google/gemini-3.5-transcribe-live" | "soniox/stt-rt-v5" | "openai/gpt-live-transcribe") | null;
@@ -15634,6 +15909,9 @@ export interface components {
             success: boolean;
         };
         ActionTagsResponseDto: string[];
+        FinishSessionWrapUpResponseDto: {
+            cleared: boolean;
+        };
         ListChatSessionsOutput: {
             items: components["schemas"]["GetChatSessionOutput"][];
             next: string | null;
@@ -16289,6 +16567,39 @@ export interface operations {
             };
         };
     };
+    finishSessionWrapUp: {
+        parameters: {
+            query?: never;
+            header?: never;
+            path?: never;
+            cookie?: never;
+        };
+        requestBody: {
+            content: {
+                "application/json": components["schemas"]["FinishSessionWrapUpBodyDto"];
+            };
+        };
+        responses: {
+            /** @description Default Response */
+            201: {
+                headers: {
+                    [name: string]: unknown;
+                };
+                content: {
+                    "application/json": components["schemas"]["FinishSessionWrapUpResponseDto"];
+                };
+            };
+            /** @description Internal Server Error */
+            500: {
+                headers: {
+                    [name: string]: unknown;
+                };
+                content: {
+                    "application/json": components["schemas"]["ErrorDto"];
+                };
+            };
+        };
+    };
     updateAgentAvailability: {
         parameters: {
             query?: never;
@@ -16768,7 +17079,7 @@ export interface operations {
                     [name: string]: unknown;
                 };
                 content: {
-                    "application/json": components["schemas"]["GetChatSessionOutput"];
+                    "application/json": components["schemas"]["GetChatSessionDetailOutput"];
                 };
             };
             /** @description Internal Server Error */
@@ -22886,7 +23197,7 @@ export interface operations {
     listVoices: {
         parameters: {
             query?: {
-                /** @description Filter by language (e.g. "en", "ar", "nl") */
+                /** @description Filter by language (e.g. "en", "ar", "nl"). A base code also matches its regional variants ("ar" returns "ar-SA" and "ar-EG" voices); a regional code matches only itself. */
                 language?: string;
                 /** @description Filter by gender (e.g. "male", "female") */
                 gender?: string;
@@ -23445,6 +23756,132 @@ export interface operations {
             };
         };
     };
+    createWebCall: {
+        parameters: {
+            query?: never;
+            header?: never;
+            path?: never;
+            cookie?: never;
+        };
+        requestBody: {
+            content: {
+                "application/json": components["schemas"]["CreateWebCallDto"];
+            };
+        };
+        responses: {
+            /** @description Default Response */
+            200: {
+                headers: {
+                    [name: string]: unknown;
+                };
+                content: {
+                    "application/json": components["schemas"]["WebCallCredentialsDto"];
+                };
+            };
+            /** @description Internal Server Error */
+            500: {
+                headers: {
+                    [name: string]: unknown;
+                };
+                content: {
+                    "application/json": components["schemas"]["ErrorDto"];
+                };
+            };
+        };
+    };
+    connectWebCall: {
+        parameters: {
+            query?: never;
+            header?: never;
+            path: {
+                callId: string;
+            };
+            cookie?: never;
+        };
+        requestBody?: never;
+        responses: {
+            /** @description Default Response */
+            200: {
+                headers: {
+                    [name: string]: unknown;
+                };
+                content: {
+                    "application/json": components["schemas"]["WebCallSuccessDto"];
+                };
+            };
+            /** @description Internal Server Error */
+            500: {
+                headers: {
+                    [name: string]: unknown;
+                };
+                content: {
+                    "application/json": components["schemas"]["ErrorDto"];
+                };
+            };
+        };
+    };
+    getWebCall: {
+        parameters: {
+            query?: never;
+            header?: never;
+            path: {
+                callId: string;
+            };
+            cookie?: never;
+        };
+        requestBody?: never;
+        responses: {
+            /** @description Default Response */
+            200: {
+                headers: {
+                    [name: string]: unknown;
+                };
+                content: {
+                    "application/json": components["schemas"]["WebCallStatusDto"];
+                };
+            };
+            /** @description Internal Server Error */
+            500: {
+                headers: {
+                    [name: string]: unknown;
+                };
+                content: {
+                    "application/json": components["schemas"]["ErrorDto"];
+                };
+            };
+        };
+    };
+    endWebCall: {
+        parameters: {
+            query?: never;
+            header?: never;
+            path: {
+                callId: string;
+            };
+            cookie?: never;
+        };
+        requestBody?: never;
+        responses: {
+            /** @description Default Response */
+            200: {
+                headers: {
+                    [name: string]: unknown;
+                };
+                content: {
+                    "application/json": components["schemas"]["WebCallSuccessDto"];
+                };
+            };
+            /** @description Internal Server Error */
+            500: {
+                headers: {
+                    [name: string]: unknown;
+                };
+                content: {
+                    "application/json": components["schemas"]["ErrorDto"];
+                };
+            };
+        };
+    };
     redactMessage: {
         parameters: {
             query?: never;
@@ -27367,6 +27804,39 @@ export interface operations {
             };
         };
     };
+    authenticateWidgetUserByPhone: {
+        parameters: {
+            query?: never;
+            header?: never;
+            path?: never;
+            cookie?: never;
+        };
+        requestBody: {
+            content: {
+                "application/json": components["schemas"]["AuthenticateUserByPhonePayloadDto"];
+            };
+        };
+        responses: {
+            /** @description Default Response */
+            201: {
+                headers: {
+                    [name: string]: unknown;
+                };
+                content: {
+                    "application/json": components["schemas"]["VerifiedWidgetContactTokenResponseDto"];
+                };
+            };
+            /** @description Internal Server Error */
+            500: {
+                headers: {
+                    [name: string]: unknown;
+                };
+                content: {
+                    "application/json": components["schemas"]["ErrorDto"];
+                };
+            };
+        };
+    };
     testConnection: {
         parameters: {
             query?: never;