@opencx/mcp 1.15.37 → 1.15.39

package/dist/schema.d.ts

@@ -239,6 +239,26 @@ export interface paths {
         patch?: never;
         trace?: never;
     };
+    "/chat/sessions/events": {
+        parameters: {
+            query?: never;
+            header?: never;
+            path?: never;
+            cookie?: never;
+        };
+        /**
+         * Export session events
+         * @description Pull existing session history across your organization, including system events and internal notes. Uses the same id, created_at and typed event structure as GET /chat/sessions/{session_id}/history, with session/contact IDs, the stored message_type and export metadata. Types without a history mapping are retained as unmapped_event; checkpoint payloads are omitted. created_after is inclusive; created_before is exclusive. Both date bounds are optional. include_message_types overrides exclude_message_types; neither filter returns all message types. Returns recorded actor identities, assignment targets, sub-status IDs and workflow details when available. Does not reconstruct missing historical identities or track session/contact attribute changes. Use a fixed date window when paging, retain the same filters, and deduplicate by event ID. Timestamps are event times: historical imports can arrive later and edits do not change original creation times; reconcile previously exported windows to pick up late or edited history. Requires chat-sessions:read.
+         */
+        get: operations["listSessionEvents"];
+        put?: never;
+        post?: never;
+        delete?: never;
+        options?: never;
+        head?: never;
+        patch?: never;
+        trace?: never;
+    };
     "/chat/sessions": {
         parameters: {
             query?: never;
@@ -837,7 +857,11 @@ export interface paths {
          */
         get: operations["listContactSegments"];
         put?: never;
-        post?: never;
+        /**
+         * Create a contact segment
+         * @description Create a saved contact filter. Requires segments:write. Membership is calculated in the background.
+         */
+        post: operations["createContactSegment"];
         delete?: never;
         options?: never;
         head?: never;
@@ -858,10 +882,18 @@ export interface paths {
         get: operations["getContactSegment"];
         put?: never;
         post?: never;
-        delete?: never;
+        /**
+         * Delete a contact segment
+         * @description Permanently delete a segment definition and its stored memberships, without deleting contacts. Requires segments:write.
+         */
+        delete: operations["deleteContactSegment"];
         options?: never;
         head?: never;
-        patch?: never;
+        /**
+         * Update a contact segment
+         * @description Update only supplied fields. A supplied definition replaces all filter rules; membership is recalculated in the background when rules change. Requires segments:write.
+         */
+        patch: operations["updateContactSegment"];
         trace?: never;
     };
     "/contacts/segments/contacts/{contact_id}": {
@@ -2954,12 +2986,12 @@ export interface paths {
         };
         /**
          * Get phone agent knowledge-source tree
-         * @description Returns directories and instructions with selection flags and token estimate for RAG during calls.
+         * @description Returns independently configurable instruction and knowledge search scopes.
          */
         get: operations["getPhoneAgentKnowledgeSources"];
         /**
          * Update phone agent knowledge sources
-         * @description Replace which training instructions and directories are attached to the agent for RAG.
+         * @description Set independent instruction and knowledge search scopes. Use all mode with empty selections to search all eligible sources.
          */
         put: operations["updatePhoneAgentKnowledgeSources"];
         post?: never;
@@ -2969,6 +3001,26 @@ export interface paths {
         patch?: never;
         trace?: never;
     };
+    "/phone/{phone_agent_id}/knowledge-sources/items": {
+        parameters: {
+            query?: never;
+            header?: never;
+            path?: never;
+            cookie?: never;
+        };
+        /**
+         * List knowledge items in a phone agent source folder
+         * @description Returns one page of public knowledge items for a canonical folder key.
+         */
+        get: operations["listPhoneAgentKnowledgeSourceItems"];
+        put?: never;
+        post?: never;
+        delete?: never;
+        options?: never;
+        head?: never;
+        patch?: never;
+        trace?: never;
+    };
     "/phone/{phone_agent_id}/caller-number": {
         parameters: {
             query?: never;
@@ -4500,6 +4552,46 @@ export interface paths {
         patch?: never;
         trace?: never;
     };
+    "/roles": {
+        parameters: {
+            query?: never;
+            header?: never;
+            path?: never;
+            cookie?: never;
+        };
+        /**
+         * List roles
+         * @description Retrieve the roles defined in the organization (built-in and custom) with their permissions. Match `id` against the `roles` array on organization users.
+         */
+        get: operations["listRoles"];
+        put?: never;
+        post?: never;
+        delete?: never;
+        options?: never;
+        head?: never;
+        patch?: never;
+        trace?: never;
+    };
+    "/roles/{role_id}": {
+        parameters: {
+            query?: never;
+            header?: never;
+            path?: never;
+            cookie?: never;
+        };
+        /**
+         * Get role
+         * @description Retrieve a single role by ID with its permissions.
+         */
+        get: operations["getRole"];
+        put?: never;
+        post?: never;
+        delete?: never;
+        options?: never;
+        head?: never;
+        patch?: never;
+        trace?: never;
+    };
     "/insights": {
         parameters: {
             query?: never;
@@ -4828,6 +4920,40 @@ export interface paths {
         patch?: never;
         trace?: never;
     };
+    "/widget/connections/{connectionId}/access-token": {
+        parameters: {
+            query?: never;
+            header?: never;
+            path?: never;
+            cookie?: never;
+        };
+        get?: never;
+        put?: never;
+        /** Retrieve a personal connection access token from your backend */
+        post: operations["getWidgetConnectionAccessToken"];
+        delete?: never;
+        options?: never;
+        head?: never;
+        patch?: never;
+        trace?: never;
+    };
+    "/widget/connections/{serverId}/call": {
+        parameters: {
+            query?: never;
+            header?: never;
+            path?: never;
+            cookie?: never;
+        };
+        get?: never;
+        put?: never;
+        /** Use a user connection from your backend */
+        post: operations["callWidgetConnectionTool"];
+        delete?: never;
+        options?: never;
+        head?: never;
+        patch?: never;
+        trace?: never;
+    };
     "/widget/authenticate-user": {
         parameters: {
             query?: never;
@@ -6255,6 +6381,98 @@ export interface components {
             /** @description To address of the AI agent's autopilot Case email: a literal address, a {{session attribute}} such as {{reservation_email}}, or an {{#if …}} branch, resolved per session. Used only when it resolves to an email address; otherwise the Case contact's address applies. Empty or null clears it. */
             to_address?: string | null;
         };
+        ContactsFilter: {
+            /** @constant */
+            type: "all_contacts";
+        } | {
+            /** @constant */
+            type: "contact_id_in";
+            contact_ids: string[];
+        } | {
+            /** @constant */
+            type: "contacts_created_at_between";
+            /** Format: date-time */
+            after?: string;
+            /** Format: date-time */
+            before?: string;
+        } | {
+            /** @constant */
+            type: "contacts_email_domain_name_in";
+            domain_name_in: string[];
+        } | {
+            /** @constant */
+            type: "contacts_affected_by_sequence";
+            sequence_id: string;
+        } | {
+            /** @constant */
+            type: "contacts_name_in";
+            name_in: string[];
+        } | {
+            /** @constant */
+            type: "contacts_phone_number_in";
+            /** @description Full phone numbers, matched exactly on digits (formatting like +, spaces, and dashes is ignored). Use * inside an entry for partial/substring matching. */
+            phone_number_in: string[];
+        } | {
+            /** @constant */
+            type: "contacts_email_in";
+            email_in: string[];
+        } | {
+            /** @constant */
+            type: "contacts_attributes_in";
+            attributes?: {
+                [key: string]: string;
+            }[];
+        } | {
+            /** @constant */
+            type: "contacts_sessions_attributes_in";
+            attributes?: {
+                [key: string]: string;
+            }[];
+        } | {
+            /** @constant */
+            type: "contact_belongs_to_segment";
+            segment_id: string;
+            belongs?: boolean;
+        } | {
+            /** @constant */
+            type: "last_contacted_at_between";
+            /** Format: date-time */
+            after?: string;
+            /** Format: date-time */
+            before?: string;
+        } | {
+            /** @constant */
+            type: "last_contacted_at_with_handoff_between";
+            /** Format: date-time */
+            after?: string;
+            /** Format: date-time */
+            before?: string;
+        } | {
+            /** @constant */
+            type: "contact_has_phone";
+            has: boolean;
+        } | {
+            /** @constant */
+            type: "contact_has_email";
+            has: boolean;
+        } | {
+            /** @constant */
+            type: "contact_is_blocked";
+            blocked: boolean;
+        } | {
+            /** @constant */
+            type: "contact_is_unsubscribed";
+            unsubscribed: boolean;
+        } | {
+            /** @constant */
+            type: "contacts_custom_data";
+            conditions: {
+                key: string;
+                /** @enum {string} */
+                op: "exists" | "not_exists" | "eq" | "neq" | "contains";
+                value?: string;
+            }[];
+        };
         CreateSlaPolicyDto: {
             name: string;
             office_hours_id?: string | null;
@@ -6283,6 +6501,14 @@ export interface components {
         } | null;
         /** @enum {string} */
         PhoneHandoffReason: "ai_initiated" | "no_agent_assigned" | "agent_unavailable" | "caller_requested" | "timeout" | "unknown";
+        SessionStructuredFieldValueInputDto: {
+            /** Format: uuid */
+            field_id: string;
+            value: string | null;
+        };
+        SetSessionStructuredFieldValuesDto: {
+            values: components["schemas"]["SessionStructuredFieldValueInputDto"][];
+        };
         /** @enum {string} */
         StructuredFieldTypeDto: "enum" | "text" | "number" | "boolean" | "date" | "user" | "team" | "tag";
         StructuredFieldShowWhenDto: {
@@ -6313,14 +6539,6 @@ export interface components {
             variant_description?: string;
             parent_id?: string | null;
         };
-        SessionStructuredFieldValueInputDto: {
-            /** Format: uuid */
-            field_id: string;
-            value: string | null;
-        };
-        SetSessionStructuredFieldValuesDto: {
-            values: components["schemas"]["SessionStructuredFieldValueInputDto"][];
-        };
         CompanyOwnerInput: {
             /** @description OpenCX user id of the owning teammate */
             id?: number;
@@ -6495,10 +6713,24 @@ export interface components {
             workflowIds: string[];
         };
         UpdateKnowledgeSourcesDto: {
+            /**
+             * @description Explicit instruction scope mode. Omit only for compatibility with older clients.
+             * @enum {string}
+             */
+            instructionMode?: "all" | "selected";
+            /**
+             * @description Explicit knowledge scope mode. Omit only for compatibility with older clients.
+             * @enum {string}
+             */
+            knowledgeMode?: "all" | "selected";
             /** @description IDs of individual instructions to select (outside of selected directories) */
             instructionIds: string[];
             /** @description IDs of directories to select (all instructions in these directories are included) */
             directoryIds: string[];
+            /** @description IDs of individual knowledge items to search. Omit to leave knowledge selections unchanged. */
+            knowledgeItemIds?: string[];
+            /** @description Canonical knowledge folder keys to search. Omit to leave knowledge selections unchanged. */
+            knowledgeFolderKeys?: string[];
         };
         MakeOutboundCallDto: {
             phoneAgentId: string;
@@ -7268,7 +7500,7 @@ export interface components {
              * @enum {string}
              */
             request_type: "GET" | "POST" | "PUT" | "PATCH" | "DELETE";
-            /** @description Unique operation ID (auto-generated from name if omitted) */
+            /** @description Unique operation ID (auto-generated from name if omitted). 1-64 characters of [a-zA-Z0-9_-]: it is the tool name the AI agent calls, and phone agents reject anything else. */
             operation_id?: string;
             /** @description OpenAPI-style operation spec: parameters, requestBody, responses, etc. */
             payload: {
@@ -7347,7 +7579,7 @@ export interface components {
              * @enum {string}
              */
             request_type?: "GET" | "POST" | "PUT" | "PATCH" | "DELETE";
-            /** @description Unique operation ID (auto-generated from name if omitted) */
+            /** @description Unique operation ID (auto-generated from name if omitted). 1-64 characters of [a-zA-Z0-9_-]: it is the tool name the AI agent calls, and phone agents reject anything else. */
             operation_id?: string;
             /** @description OpenAPI-style operation spec: parameters, requestBody, responses, etc. */
             payload?: {
@@ -7535,6 +7767,10 @@ export interface components {
         AuthenticateUserPayloadDto: {
             /** Format: email */
             email: string;
+            mcp_access?: {
+                server_ids?: string[];
+                account_id?: string;
+            };
             name?: string;
             avatar_url?: string | null;
             phone?: string;
@@ -7725,6 +7961,10 @@ export interface components {
                 custom_data?: {
                     [key: string]: string;
                 }[];
+                /** @description Deprecated compatibility alias for custom_data */
+                customData?: {
+                    [key: string]: string;
+                }[] | null;
             };
             /**
              * @description Sort field (default: last_message_at)
@@ -7753,6 +7993,25 @@ export interface components {
             /** @description Guidance for the fired reply — what to check or say when the session is continued. Not shown to the contact. */
             prompt: string;
         };
+        CreateContactSegmentInput: {
+            name: string;
+            /** @description Optional description; defaults to null */
+            description?: string | null;
+            definition: {
+                or: {
+                    and: components["schemas"]["ContactsFilter"][];
+                }[];
+            } | null;
+        };
+        UpdateContactSegmentInput: {
+            name?: string;
+            description?: string | null;
+            definition?: {
+                or: {
+                    and: components["schemas"]["ContactsFilter"][];
+                }[];
+            } | null;
+        };
         UpdatePublicKnowledgebaseItem: {
             /** @description Contact segment ids this item should be restricted to. Pass [] to make it available to all contacts. */
             restricted_to_segments?: string[];
@@ -8544,7 +8803,7 @@ export interface components {
             limit: number;
             visibility?: ("internal" | "public")[];
             sourceTypes?: ("custom_training" | "help_center" | "integration" | "website" | "workflow")[];
-            dataSources?: ("confluence" | "notion" | "zendesk_support" | "shopify" | "gitbook" | "intercom" | "front" | "freshdesk" | "hubspot_kb" | "ai_instructions" | "custom_training" | "website" | "workflow")[];
+            dataSources?: ("confluence" | "notion" | "zendesk_support" | "shopify" | "gitbook" | "intercom" | "front" | "freshdesk" | "hubspot_kb" | "ai_instructions" | "custom_training" | "website" | "workflow" | "help_center")[];
             /**
              * @default relevance
              * @enum {string}
@@ -8777,7 +9036,7 @@ export interface components {
             /** Format: uuid */
             phone_call_id: string;
             /** @enum {string} */
-            event_type: "ring_started" | "ring_accepted" | "ring_declined" | "ring_missed" | "dial_started" | "customer_answered" | "human_joined" | "transfer_initiated" | "transfer_accepted" | "transfer_completed" | "transfer_cancelled" | "transfer_declined" | "call_ended" | "call_failed";
+            event_type: "ring_started" | "ring_accepted" | "ring_declined" | "ring_missed" | "dial_started" | "customer_answered" | "human_joined" | "transfer_initiated" | "transfer_accepted" | "transfer_completed" | "transfer_cancelled" | "transfer_declined" | "participant_invited" | "participant_joined" | "participant_left" | "participant_removed" | "participant_declined" | "call_ended" | "call_failed";
             actor_user_id: number | null;
             actor_name: string | null;
             detail: string | null;
@@ -9200,6 +9459,16 @@ export interface components {
                         name: string;
                     }[];
                 } | null;
+                integration_actor?: {
+                    /** @enum {string} */
+                    system: "intercom";
+                    /** @enum {string} */
+                    kind: "admin" | "bot" | "team" | "workflow" | "balanced" | "unknown";
+                    name: string | null;
+                    external_id: string | null;
+                    part_type?: string | null;
+                    open_cx_user_id?: number | null;
+                } | null;
                 destination_id?: string;
                 destination_name?: string;
                 /** @enum {string} */
@@ -9214,10 +9483,26 @@ export interface components {
                 duration_seconds?: number;
                 /** @enum {string} */
                 call_direction?: "inbound" | "outbound";
+                voice_call?: {
+                    /** @enum {string} */
+                    source: "backend" | "livekit" | "voice_worker" | "twilio" | "vapi";
+                    occurrence_id?: string;
+                    failure?: {
+                        /** @enum {string} */
+                        stage: "dispatch" | "sip" | "provider";
+                        code: string;
+                    };
+                    participant?: {
+                        id: string;
+                        name?: string;
+                        userId?: number;
+                        phoneNumber?: string;
+                    };
+                };
             }) | null;
             knowledgebase_called?: boolean | null;
             /** @enum {string} */
-            type: "agent_assigned_by_integration" | "agent_assigned_by_system" | "agent_assigned_by_user" | "agent_changed" | "agent_comment" | "agent_initiated_session" | "agent_joined" | "agent_message" | "agent_reopened_session" | "agent_took_session_from_ai" | "agent_unassigned_by_integration" | "agent_unassigned_by_system" | "agent_unassigned_by_user" | "ai_assumed_the_session_resolved" | "ai_decided_to_not_reply" | "ai_decided_to_resolve_the_issue" | "ai_follow_up_cancelled" | "ai_follow_up_fired" | "ai_follow_up_scheduled" | "ai_reopened_session" | "ai_response_cancelled" | "ai_resumed_by_system" | "ai_suggestion" | "call_history" | "call_transferred" | "closed_resolved_by_agent" | "closed_resolved_by_api" | "closed_resolved_by_contact" | "closed_resolved_by_integration" | "closed_resolved_by_system" | "closed_unresolved_by_agent" | "closed_unresolved_by_api" | "closed_unresolved_by_system" | "contact_data_updated" | "csat_request_cancelled" | "csat_requested" | "csat_submitted" | "email_draft_message" | "handoff" | "handoff_to_salesforce_miaw" | "handoff_to_third_party_failed" | "handoff_to_zendesk" | "integration_reopened_session" | "message" | "pii_attachment_removed" | "prohibited_topic_detected" | "quoted_content_modified" | "salesforce_fields_updated" | "sequence_message" | "session_forwarded" | "session_language_changed_by_agent" | "session_language_changed_by_api" | "session_language_changed_by_integration" | "session_language_changed_by_system" | "skills_added_by_system" | "sla_applied_by_agent" | "sla_applied_by_system" | "sla_first_reply_breached" | "sla_first_reply_completed_after_breach" | "sla_first_reply_fulfilled" | "sla_first_reply_metric_started" | "sla_freezed_office_hours_ended" | "sla_freezed_snoozed" | "sla_next_reply_breached" | "sla_next_reply_completed_after_breach" | "sla_next_reply_fulfilled" | "sla_next_reply_metric_started" | "sla_removed_by_agent" | "sla_removed_by_system" | "sla_resolution_breached" | "sla_resolution_completed_after_breach" | "sla_resolution_fulfilled" | "sla_resolution_metric_started" | "sla_resolution_paused_resolved" | "sla_resolution_paused_waiting_on_customer" | "sla_resolution_resumed_customer_replied" | "sla_resolution_resumed_reopened" | "sla_resumed_office_hours_started" | "sla_resumed_snooze_cancelled" | "sla_resumed_snooze_expired" | "state_checkpoint" | "sub_session_created" | "sub_session_linked_by_agent" | "sub_session_linked_by_api" | "sub_session_linked_by_integration" | "sub_session_linked_by_system" | "sub_session_unlinked_by_agent" | "sub_session_unlinked_by_api" | "sub_session_unlinked_by_integration" | "sub_session_unlinked_by_system" | "sub_status_removed_by_agent" | "sub_status_removed_by_api" | "sub_status_removed_by_integration" | "sub_status_removed_by_system" | "sub_status_set_by_agent" | "sub_status_set_by_api" | "sub_status_set_by_integration" | "sub_status_set_by_system" | "system_reopened_session" | "tag_added_by_agent" | "tag_added_by_api" | "tag_added_by_integration" | "tag_added_by_system" | "tag_removed_by_agent" | "tag_removed_by_api" | "tag_removed_by_integration" | "tag_removed_by_system" | "team_assigned_by_integration" | "team_assigned_by_system" | "team_assigned_by_user" | "team_unassigned_by_integration" | "team_unassigned_by_system" | "team_unassigned_by_user" | "user_confirmed_the_session_resolved" | "workflow_message" | "workflow_note" | "workflow_triggered";
+            type: "agent_assigned_by_integration" | "agent_assigned_by_system" | "agent_assigned_by_user" | "agent_changed" | "agent_comment" | "agent_initiated_session" | "agent_joined" | "agent_message" | "agent_reopened_session" | "agent_took_session_from_ai" | "agent_unassigned_by_integration" | "agent_unassigned_by_system" | "agent_unassigned_by_user" | "ai_assumed_the_session_resolved" | "ai_decided_to_not_reply" | "ai_decided_to_resolve_the_issue" | "ai_follow_up_cancelled" | "ai_follow_up_fired" | "ai_follow_up_scheduled" | "ai_reopened_session" | "ai_response_cancelled" | "ai_resumed_by_system" | "ai_suggestion" | "call_history" | "call_transferred" | "closed_resolved_by_agent" | "closed_resolved_by_api" | "closed_resolved_by_contact" | "closed_resolved_by_integration" | "closed_resolved_by_system" | "closed_unresolved_by_agent" | "closed_unresolved_by_api" | "closed_unresolved_by_system" | "contact_data_updated" | "csat_request_cancelled" | "csat_requested" | "csat_submitted" | "email_draft_message" | "handoff" | "handoff_to_salesforce_miaw" | "handoff_to_third_party_failed" | "handoff_to_zendesk" | "integration_reopened_session" | "message" | "pii_attachment_removed" | "prohibited_topic_detected" | "quoted_content_modified" | "salesforce_fields_updated" | "sequence_message" | "session_forwarded" | "session_language_changed_by_agent" | "session_language_changed_by_api" | "session_language_changed_by_integration" | "session_language_changed_by_system" | "skills_added_by_system" | "sla_applied_by_agent" | "sla_applied_by_system" | "sla_first_reply_breached" | "sla_first_reply_completed_after_breach" | "sla_first_reply_fulfilled" | "sla_first_reply_metric_started" | "sla_freezed_office_hours_ended" | "sla_freezed_snoozed" | "sla_next_reply_breached" | "sla_next_reply_completed_after_breach" | "sla_next_reply_fulfilled" | "sla_next_reply_metric_started" | "sla_removed_by_agent" | "sla_removed_by_system" | "sla_resolution_breached" | "sla_resolution_completed_after_breach" | "sla_resolution_fulfilled" | "sla_resolution_metric_started" | "sla_resolution_paused_resolved" | "sla_resolution_paused_waiting_on_customer" | "sla_resolution_resumed_customer_replied" | "sla_resolution_resumed_reopened" | "sla_resumed_office_hours_started" | "sla_resumed_snooze_cancelled" | "sla_resumed_snooze_expired" | "state_checkpoint" | "sub_session_created" | "sub_session_linked_by_agent" | "sub_session_linked_by_api" | "sub_session_linked_by_integration" | "sub_session_linked_by_system" | "sub_session_unlinked_by_agent" | "sub_session_unlinked_by_api" | "sub_session_unlinked_by_integration" | "sub_session_unlinked_by_system" | "sub_status_removed_by_agent" | "sub_status_removed_by_api" | "sub_status_removed_by_integration" | "sub_status_removed_by_system" | "sub_status_set_by_agent" | "sub_status_set_by_api" | "sub_status_set_by_integration" | "sub_status_set_by_system" | "system_reopened_session" | "tag_added_by_agent" | "tag_added_by_api" | "tag_added_by_integration" | "tag_added_by_system" | "tag_removed_by_agent" | "tag_removed_by_api" | "tag_removed_by_integration" | "tag_removed_by_system" | "team_assigned_by_integration" | "team_assigned_by_system" | "team_assigned_by_user" | "team_unassigned_by_integration" | "team_unassigned_by_system" | "team_unassigned_by_user" | "user_confirmed_the_session_resolved" | "voice_call_ai_joined" | "voice_call_ai_left" | "voice_call_contact_answered" | "voice_call_contact_joined" | "voice_call_contact_left" | "voice_call_ended" | "voice_call_failed_to_start" | "voice_call_human_answered" | "voice_call_human_joined" | "voice_call_human_left" | "voice_call_started" | "workflow_message" | "workflow_note" | "workflow_triggered";
             extra_params?: {
                 [key: string]: unknown;
             } | null;
@@ -9296,98 +9581,6 @@ export interface components {
             from_address: string | null;
             to_address: string | null;
         };
-        ContactsFilter: {
-            /** @constant */
-            type: "all_contacts";
-        } | {
-            /** @constant */
-            type: "contact_id_in";
-            contact_ids: string[];
-        } | {
-            /** @constant */
-            type: "contacts_created_at_between";
-            /** Format: date-time */
-            after?: string;
-            /** Format: date-time */
-            before?: string;
-        } | {
-            /** @constant */
-            type: "contacts_email_domain_name_in";
-            domain_name_in: string[];
-        } | {
-            /** @constant */
-            type: "contacts_affected_by_sequence";
-            sequence_id: string;
-        } | {
-            /** @constant */
-            type: "contacts_name_in";
-            name_in: string[];
-        } | {
-            /** @constant */
-            type: "contacts_phone_number_in";
-            /** @description Full phone numbers, matched exactly on digits (formatting like +, spaces, and dashes is ignored). Use * inside an entry for partial/substring matching. */
-            phone_number_in: string[];
-        } | {
-            /** @constant */
-            type: "contacts_email_in";
-            email_in: string[];
-        } | {
-            /** @constant */
-            type: "contacts_attributes_in";
-            attributes?: {
-                [key: string]: string;
-            }[];
-        } | {
-            /** @constant */
-            type: "contacts_sessions_attributes_in";
-            attributes?: {
-                [key: string]: string;
-            }[];
-        } | {
-            /** @constant */
-            type: "contact_belongs_to_segment";
-            segment_id: string;
-            belongs?: boolean;
-        } | {
-            /** @constant */
-            type: "last_contacted_at_between";
-            /** Format: date-time */
-            after?: string;
-            /** Format: date-time */
-            before?: string;
-        } | {
-            /** @constant */
-            type: "last_contacted_at_with_handoff_between";
-            /** Format: date-time */
-            after?: string;
-            /** Format: date-time */
-            before?: string;
-        } | {
-            /** @constant */
-            type: "contact_has_phone";
-            has: boolean;
-        } | {
-            /** @constant */
-            type: "contact_has_email";
-            has: boolean;
-        } | {
-            /** @constant */
-            type: "contact_is_blocked";
-            blocked: boolean;
-        } | {
-            /** @constant */
-            type: "contact_is_unsubscribed";
-            unsubscribed: boolean;
-        } | {
-            /** @constant */
-            type: "contacts_custom_data";
-            conditions: {
-                key: string;
-                /** @enum {string} */
-                op: "exists" | "not_exists" | "eq" | "neq" | "contains";
-                value?: string;
-            }[];
-        };
         VersionHistoryItemDto: {
             /** Format: uuid */
             id: string;
@@ -9485,6 +9678,21 @@ export interface components {
             /** Format: date-time */
             updated_at: string;
         };
+        SessionStructuredFieldValueDto: {
+            org_id: string;
+            session_id: string;
+            /** Format: uuid */
+            field_id: string;
+            value: string;
+            /** Format: date-time */
+            created_at: string;
+            /** Format: date-time */
+            updated_at: string;
+        };
+        SessionStructuredFieldValueListDto: {
+            data: components["schemas"]["SessionStructuredFieldValueDto"][];
+            applicable_field_ids: string[];
+        };
         StructuredFieldSystemOptionDto: {
             value: string;
             label: string;
@@ -9529,21 +9737,6 @@ export interface components {
             system_options: components["schemas"]["StructuredFieldSystemOptionDto"][];
         };
         StructuredFieldListDto: components["schemas"]["StructuredFieldTreeDto"][];
-        SessionStructuredFieldValueDto: {
-            org_id: string;
-            session_id: string;
-            /** Format: uuid */
-            field_id: string;
-            value: string;
-            /** Format: date-time */
-            created_at: string;
-            /** Format: date-time */
-            updated_at: string;
-        };
-        SessionStructuredFieldValueListDto: {
-            data: components["schemas"]["SessionStructuredFieldValueDto"][];
-            applicable_field_ids: string[];
-        };
         GenericResponseDto: {
             data?: {
                 success: boolean;
@@ -9954,6 +10147,8 @@ export interface components {
             /** @enum {string} */
             model: "oppie-vox" | "oppie-vox-turbo" | "oppie-vox-livekit";
             voice_id: string | null;
+            /** @enum {string} */
+            voice_mode: "modular" | "live";
             first_message: string | null;
             /** Format: date-time */
             created_at: string;
@@ -9964,6 +10159,7 @@ export interface components {
             use_org_knowledgebase: boolean;
             background_noise_preset: ("office" | "bar" | "city-street") | null;
             recording_enabled: boolean;
+            search_enabled: boolean;
             stt_keyterms: string[];
             stt_model: ("deepgram/flux-general" | "deepgram/nova-3" | "deepgram/nova-3-medical" | "cartesia/ink-whisper" | "elevenlabs/scribe_v2_realtime" | "xai/stt-1" | "assemblyai/universal-3-5-pro" | "speechmatics/enhanced" | "google/gemini-3.5-transcribe-live" | "soniox/stt-rt-v5") | null;
             tts_speed_pct: number | null;
@@ -9975,7 +10171,9 @@ export interface components {
         };
         PhoneAgentVoiceDto: {
             /** @enum {string} */
-            provider: "elevenlabs" | "cartesia" | "vapi";
+            provider: "elevenlabs" | "cartesia" | "vapi" | "live";
+            /** @enum {string} */
+            voice_mode: "modular" | "live";
             voice_id: string;
             name: string;
             labels: {
@@ -9988,8 +10186,55 @@ export interface components {
             };
             description: string | null;
             preview_url: string | null;
+            preview_urls?: {
+                [key: string]: string;
+            };
             default_speed_pct: number | null;
         };
+        KnowledgeSourceRoutingGuideDto: {
+            /** @enum {string} */
+            status: "fresh" | "stale" | "invalid";
+            /** Format: date-time */
+            generatedAt: string;
+            generationDurationMs: number;
+            schemaVersion: number;
+            sourceCount: number;
+            concepts: {
+                id: string;
+                /** @enum {string} */
+                kind: "audience" | "product" | "intent_family" | "state_axis" | "vocabulary";
+                label: string;
+                description: string;
+                aliases: string[];
+                sourceCount: number;
+                confidence: number;
+            }[];
+            distinctions: {
+                conceptIds: string[];
+                /** @enum {string} */
+                relationship: "confusable" | "overlapping" | "narrower_broader" | "complementary" | "mutually_exclusive";
+                distinction: string;
+                clarifyingQuestion: string | null;
+                confidence: number;
+            }[];
+            toolTransitions: {
+                toolName: string;
+                outcomeFields: string[];
+                conditions: {
+                    field: string;
+                    /** @enum {string} */
+                    operator: "equals" | "not_equals" | "one_of" | "present" | "absent" | "truthy" | "falsy";
+                    values: string[];
+                }[];
+                searchIntent: string;
+                confidence: number;
+            }[];
+            changeSet: {
+                addedConceptIds: string[];
+                updatedConceptIds: string[];
+                removedConceptIds: string[];
+            };
+        };
         KnowledgeSourceTreeItemDto: {
             id: string;
             /** @description The scenario/title of the instruction */
@@ -9999,6 +10244,10 @@ export interface components {
             directory_id: string | null;
             /** @description Whether this instruction is individually selected */
             selected: boolean;
+            /** @description Whether this source can be selected for a voice agent */
+            selectable: boolean;
+            /** @description User-facing explanation when the source cannot be selected */
+            unavailableReason: string | null;
         };
         KnowledgeSourceDirectoryDto: {
             id: string;
@@ -10008,17 +10257,57 @@ export interface components {
             items: components["schemas"]["KnowledgeSourceTreeItemDto"][];
             /** @description Whether the entire directory is selected (all current and future instructions included) */
             selected: boolean;
+            /** @description Whether this source can be selected for a voice agent */
+            selectable: boolean;
+            /** @description User-facing explanation when the source cannot be selected */
+            unavailableReason: string | null;
         };
         KnowledgeSourceTreeDto: {
             directories: components["schemas"]["KnowledgeSourceDirectoryDto"][];
             uncategorized: components["schemas"]["KnowledgeSourceTreeItemDto"][];
             /** @description Estimated tokens for all selected instructions */
             totalTokens: number;
+            /**
+             * @description All eligible instructions are searchable when all; otherwise only explicit selections
+             * @enum {string}
+             */
+            instructionMode: "all" | "selected";
+            /**
+             * @description All eligible knowledge is searchable when all; otherwise only explicit selections
+             * @enum {string}
+             */
+            knowledgeMode: "all" | "selected";
+            selectedInstructionIds: string[];
+            selectedDirectoryIds: string[];
+            selectedKnowledgeItemIds: string[];
+            selectedKnowledgeFolderKeys: string[];
+            routingGuide: components["schemas"]["KnowledgeSourceRoutingGuideDto"] | null;
+            knowledgeFolders: {
+                key: string;
+                /** @enum {string} */
+                dataSource: "confluence" | "notion" | "zendesk_support" | "shopify" | "gitbook" | "intercom" | "front" | "freshdesk" | "hubspot_kb" | "ai_instructions" | "custom_training" | "website" | "workflow" | "help_center";
+                stream: string | null;
+                label: string | null;
+                documentCount: number;
+                selected: boolean;
+                /** @description Whether this source can be selected for a voice agent */
+                selectable: boolean;
+                /** @description User-facing explanation when the source cannot be selected */
+                unavailableReason: string | null;
+            }[];
         };
         UpdateKnowledgeSourcesResponseDto: {
             success: boolean;
             /** @description Estimated tokens for all selected instructions */
             totalTokens: number;
+            /** @enum {string} */
+            instructionMode: "all" | "selected";
+            /** @enum {string} */
+            knowledgeMode: "all" | "selected";
+            selectedInstructionIds: string[];
+            selectedDirectoryIds: string[];
+            selectedKnowledgeItemIds: string[];
+            selectedKnowledgeFolderKeys: string[];
         };
         MakeOutboundCallResponseDto: {
             /** @description Error details if the call failed */
@@ -10256,7 +10545,7 @@ export interface components {
             updated_at: string;
         };
         /** @enum {string} */
-        SavedReplyVariableEnum: "agent.full_name" | "agent.email" | "contact.full_name" | "contact.first_name" | "contact.email" | "contact.phone" | "session.number" | "session.status" | "session.language" | "org.name";
+        SavedReplyVariableEnum: "agent.full_name" | "agent.email" | "contact.full_name" | "contact.first_name" | "contact.last_name" | "contact.email" | "contact.phone" | "session.number" | "session.status" | "session.language" | "org.name";
         SavedReplyVariablesResponseDto: {
             enums: components["schemas"]["SavedReplyVariableEnum"][];
             custom: components["schemas"]["SavedReplyVariableDto"][];
@@ -12213,115 +12502,740 @@ export interface components {
                 available: boolean;
             }[];
         };
-        SaveContactOutput: {
-            /** Format: uuid */
-            id?: string;
-        };
-        Contact: {
-            /** Format: uuid */
-            id: string;
-            email: string | null;
-            phone_number: string | null;
-            name: string | null;
-            custom_data: {
-                [key: string]: string;
-            } | null;
-            /** @description ISO 8601 timestamp of when the contact was created */
-            created_at: string;
-            /** @description ISO 8601 timestamp of when the contact was last updated */
-            updated_at: string;
-        };
-        InvestigationContact: {
-            /** Format: uuid */
-            id: string;
-            email: string | null;
-            phone_number: string | null;
-            name: string | null;
-            custom_data: {
-                [key: string]: string;
-            } | null;
-            /** @description ISO 8601 timestamp of when the contact was created */
-            created_at: string;
-            /** @description ISO 8601 timestamp of when the contact was last updated */
-            updated_at: string;
-            non_verified_name: string | null;
-            non_verified_email: string | null;
-            non_verified_custom_data: {
-                [key: string]: string | number | boolean;
-            } | null;
-        };
-        InvestigationAssignee: {
-            id: number;
-            name: string | null;
-            email: string | null;
-            avatar_url: string | null;
+        ChatMessageSender: {
+            /** @constant */
+            type: "contact";
+            name?: string;
+        } | {
+            /** @constant */
+            type: "ai";
+            name?: string;
+        } | {
+            /** @constant */
+            type: "human_agent";
+            name?: string;
         };
-        InvestigationTeam: {
-            /** Format: uuid */
+        PublicChatAttachment: {
             id: string;
             name: string;
-            description: string | null;
-        };
-        InvestigationTicketingSystem: {
-            /** @enum {string} */
-            name: "dynamics365" | "freshchat" | "freshdesk" | "freshdesk_ticketing" | "front" | "gorgias" | "hubspot" | "infobip" | "intercom" | "open" | "salesforce" | "salesforce_v2" | "twilio_flex" | "zendesk" | "zendesk_v2";
-            external_id: string;
-            /** @enum {string} */
-            id_type: "conversation_id" | "ticket_id" | "case_id" | "conversation_sid";
-        };
-        InvestigationSessionSummary: {
-            /** Format: uuid */
-            id: string;
-            ticket_number: number;
-            /** @enum {string} */
-            status: "open" | "closed_resolved" | "closed_unresolved";
-            ai_closure_type: ("assumed_resolved" | "handed_off" | "resolved") | null;
-            sentiment: ("angry" | "happy" | "neutral") | null;
-            channel: {
-                type: components["schemas"]["SessionChannel"];
-            };
-            assist_mode: boolean;
-            language: string | null;
-            /** Format: date-time */
-            created_at: string;
-            /** Format: date-time */
-            updated_at: string;
-            contact: components["schemas"]["InvestigationContact"] | null;
-            team: components["schemas"]["InvestigationTeam"] | null;
-            assignee: components["schemas"]["InvestigationAssignee"] | null;
-            ticketing_system: components["schemas"]["InvestigationTicketingSystem"] | null;
+            size: number;
+            type: string;
+            url: string;
         };
-        InvestigationHistoryItem: {
+        ChatHistoryOutput: {
             /** Format: uuid */
             id: string;
-            /** Format: date-time */
             created_at: string;
-            event_type: string;
-            sender_type: ("contact" | "ai" | "human_agent") | null;
-            sender_name: string | null;
-            text: string | null;
-        };
-        InvestigationHistoryStats: {
-            total_events_loaded: number;
-            last_customer_message_at: string | null;
-            last_ai_message_at: string | null;
-            last_human_message_at: string | null;
-        };
-        InvestigationReferenceItem: {
-            /** @enum {string} */
-            reference_type: "ai_profile" | "instruction" | "knowledge" | "prohibited_topic" | "tool";
-            reference_id: string;
-        };
-        InvestigationReferenceBuckets: {
-            knowledge: string[];
-            tools: string[];
-            instructions: string[];
-            ai_profile: string[];
-            prohibited_topics: string[];
-        };
-        InvestigationHandoff: {
-            /** Format: uuid */
-            id: string;
+            event: {
+                /**
+                 * @description A recorded event without a typed history mapping. Included in organization exports so no history rows are lost.
+                 * @constant
+                 */
+                type: "unmapped_event";
+                /** @enum {string} */
+                message_type: "agent_assigned_by_integration" | "agent_assigned_by_system" | "agent_assigned_by_user" | "agent_changed" | "agent_comment" | "agent_initiated_session" | "agent_joined" | "agent_message" | "agent_reopened_session" | "agent_took_session_from_ai" | "agent_unassigned_by_integration" | "agent_unassigned_by_system" | "agent_unassigned_by_user" | "ai_assumed_the_session_resolved" | "ai_decided_to_not_reply" | "ai_decided_to_resolve_the_issue" | "ai_follow_up_cancelled" | "ai_follow_up_fired" | "ai_follow_up_scheduled" | "ai_reopened_session" | "ai_response_cancelled" | "ai_resumed_by_system" | "ai_suggestion" | "call_history" | "call_transferred" | "closed_resolved_by_agent" | "closed_resolved_by_api" | "closed_resolved_by_contact" | "closed_resolved_by_integration" | "closed_resolved_by_system" | "closed_unresolved_by_agent" | "closed_unresolved_by_api" | "closed_unresolved_by_system" | "contact_data_updated" | "csat_request_cancelled" | "csat_requested" | "csat_submitted" | "email_draft_message" | "handoff" | "handoff_to_salesforce_miaw" | "handoff_to_third_party_failed" | "handoff_to_zendesk" | "integration_reopened_session" | "message" | "pii_attachment_removed" | "prohibited_topic_detected" | "quoted_content_modified" | "salesforce_fields_updated" | "sequence_message" | "session_forwarded" | "session_language_changed_by_agent" | "session_language_changed_by_api" | "session_language_changed_by_integration" | "session_language_changed_by_system" | "skills_added_by_system" | "sla_applied_by_agent" | "sla_applied_by_system" | "sla_first_reply_breached" | "sla_first_reply_completed_after_breach" | "sla_first_reply_fulfilled" | "sla_first_reply_metric_started" | "sla_freezed_office_hours_ended" | "sla_freezed_snoozed" | "sla_next_reply_breached" | "sla_next_reply_completed_after_breach" | "sla_next_reply_fulfilled" | "sla_next_reply_metric_started" | "sla_removed_by_agent" | "sla_removed_by_system" | "sla_resolution_breached" | "sla_resolution_completed_after_breach" | "sla_resolution_fulfilled" | "sla_resolution_metric_started" | "sla_resolution_paused_resolved" | "sla_resolution_paused_waiting_on_customer" | "sla_resolution_resumed_customer_replied" | "sla_resolution_resumed_reopened" | "sla_resumed_office_hours_started" | "sla_resumed_snooze_cancelled" | "sla_resumed_snooze_expired" | "state_checkpoint" | "sub_session_created" | "sub_session_linked_by_agent" | "sub_session_linked_by_api" | "sub_session_linked_by_integration" | "sub_session_linked_by_system" | "sub_session_unlinked_by_agent" | "sub_session_unlinked_by_api" | "sub_session_unlinked_by_integration" | "sub_session_unlinked_by_system" | "sub_status_removed_by_agent" | "sub_status_removed_by_api" | "sub_status_removed_by_integration" | "sub_status_removed_by_system" | "sub_status_set_by_agent" | "sub_status_set_by_api" | "sub_status_set_by_integration" | "sub_status_set_by_system" | "system_reopened_session" | "tag_added_by_agent" | "tag_added_by_api" | "tag_added_by_integration" | "tag_added_by_system" | "tag_removed_by_agent" | "tag_removed_by_api" | "tag_removed_by_integration" | "tag_removed_by_system" | "team_assigned_by_integration" | "team_assigned_by_system" | "team_assigned_by_user" | "team_unassigned_by_integration" | "team_unassigned_by_system" | "team_unassigned_by_user" | "user_confirmed_the_session_resolved" | "voice_call_ai_joined" | "voice_call_ai_left" | "voice_call_contact_answered" | "voice_call_contact_joined" | "voice_call_contact_left" | "voice_call_ended" | "voice_call_failed_to_start" | "voice_call_human_answered" | "voice_call_human_joined" | "voice_call_human_left" | "voice_call_started" | "workflow_message" | "workflow_note" | "workflow_triggered";
+                content: {
+                    /** @constant */
+                    type: "text";
+                    text: string;
+                } | null;
+            } | {
+                /**
+                 * @description An internal note authored by AI.
+                 * @constant
+                 */
+                type: "ai_comment";
+                content: {
+                    /** @constant */
+                    type: "text";
+                    text: string;
+                };
+                comment_thread_id: string | null;
+            } | {
+                /** @constant */
+                type: "message";
+                sender: components["schemas"]["ChatMessageSender"];
+                content: {
+                    /** @constant */
+                    type: "text";
+                    text: string;
+                };
+                context?: {
+                    [key: string]: unknown;
+                };
+                /** @description Custom data attached to this message by the sender (e.g. via the widget SDK) */
+                custom_data?: {
+                    [key: string]: unknown;
+                };
+                attachments: components["schemas"]["PublicChatAttachment"][];
+            } | {
+                /**
+                 * @description An AI draft reply produced in assist mode — suggested to the human support team, never delivered to the contact.
+                 * @constant
+                 */
+                type: "ai_suggestion";
+                content: {
+                    /** @constant */
+                    type: "text";
+                    text: string;
+                };
+                attachments: components["schemas"]["PublicChatAttachment"][];
+            } | {
+                /** @constant */
+                type: "workflow_message";
+                workflow_id: string | null;
+                workflow_run_id: string | null;
+                content: {
+                    /** @constant */
+                    type: "text";
+                    text: string;
+                };
+            } | {
+                /** @constant */
+                type: "sequence_message";
+                sequence_id: string | null;
+                content: {
+                    /** @constant */
+                    type: "text";
+                    text: string;
+                };
+            } | {
+                /** @constant */
+                type: "handoff";
+                integration?: {
+                    /** @enum {string} */
+                    type: "zendesk" | "salesforce-miaw";
+                };
+            } | {
+                /** @constant */
+                type: "closed_resolved_by_agent";
+            } | {
+                /** @constant */
+                type: "closed_resolved_by_system";
+            } | {
+                /** @constant */
+                type: "closed_resolved_by_api";
+            } | {
+                /** @constant */
+                type: "closed_unresolved_by_agent";
+            } | {
+                /** @constant */
+                type: "closed_unresolved_by_system";
+            } | {
+                /** @constant */
+                type: "closed_unresolved_by_api";
+            } | {
+                /** @constant */
+                type: "closed_resolved_by_contact";
+            } | {
+                /** @constant */
+                type: "closed_resolved_by_integration";
+            } | {
+                /** @constant */
+                type: "sub_status_set_by_agent";
+                sub_status_id: string | null;
+            } | {
+                /** @constant */
+                type: "sub_status_set_by_system";
+                sub_status_id: string | null;
+            } | {
+                /** @constant */
+                type: "sub_status_set_by_api";
+                sub_status_id: string | null;
+            } | {
+                /** @constant */
+                type: "sub_status_removed_by_agent";
+                sub_status_id: string | null;
+            } | {
+                /** @constant */
+                type: "sub_status_removed_by_system";
+                sub_status_id: string | null;
+            } | {
+                /** @constant */
+                type: "sub_status_removed_by_api";
+                sub_status_id: string | null;
+            } | {
+                /** @constant */
+                type: "sub_status_set_by_integration";
+                sub_status_id: string | null;
+            } | {
+                /** @constant */
+                type: "sub_status_removed_by_integration";
+                sub_status_id: string | null;
+            } | {
+                /** @enum {string} */
+                type: "tag_added_by_system" | "tag_added_by_agent" | "tag_added_by_api" | "tag_added_by_integration" | "tag_removed_by_system" | "tag_removed_by_agent" | "tag_removed_by_api" | "tag_removed_by_integration";
+                tags: {
+                    name: string;
+                }[];
+            } | {
+                /** @constant */
+                type: "ai_resolved_issue";
+            } | {
+                /** @constant */
+                type: "ai_assumed_issue_resolved";
+            } | {
+                /** @constant */
+                type: "user_confirmed_issue_resolved";
+            } | {
+                /** @constant */
+                type: "human_agent_comment";
+                human_agent_id: number;
+                content: {
+                    /** @constant */
+                    type: "text";
+                    text: string;
+                };
+                comment_thread_id: string | null;
+            } | {
+                /** @constant */
+                type: "workflow_note";
+                workflow_id: string | null;
+                workflow_run_id: string | null;
+                content: {
+                    /** @constant */
+                    type: "text";
+                    text: string;
+                };
+            } | {
+                /** @constant */
+                type: "human_agent_joined";
+                human_agent_id: number;
+            } | {
+                /** @constant */
+                type: "human_agent_takeover";
+                human_agent_id: number;
+            } | {
+                /** @constant */
+                type: "human_agent_reopened_session";
+                human_agent_id: number;
+            } | {
+                /** @constant */
+                type: "system_reopened_session";
+                workflow_id: string | null;
+                workflow_run_id: string | null;
+            } | {
+                /** @constant */
+                type: "integration_reopened_session";
+            } | {
+                /** @constant */
+                type: "ai_reopened_session";
+            } | {
+                /** @constant */
+                type: "state_checkpoint";
+                payload: unknown;
+            } | {
+                /** @constant */
+                type: "csat_requested";
+            } | {
+                /** @constant */
+                type: "csat_submitted";
+                payload: {
+                    score: number;
+                    feedback: string | null;
+                };
+            } | {
+                /** @constant */
+                type: "agent_changed";
+            } | {
+                /** @constant */
+                type: "prohibited_topic_detected";
+                topic: string | null;
+            } | {
+                /** @constant */
+                type: "agent_assigned_by_system";
+                assigned_agent_id?: number;
+            } | {
+                /** @constant */
+                type: "agent_assigned_by_integration";
+                assigned_agent_id?: number;
+            } | {
+                /** @constant */
+                type: "agent_assigned_by_user";
+                assigned_agent_id?: number;
+                actor_id?: number;
+            } | {
+                /** @constant */
+                type: "agent_unassigned_by_system";
+                unassigned_agent_id?: number;
+            } | {
+                /** @constant */
+                type: "agent_unassigned_by_integration";
+                unassigned_agent_id?: number;
+            } | {
+                /** @constant */
+                type: "agent_unassigned_by_user";
+                unassigned_agent_id?: number;
+                actor_id?: number;
+            } | {
+                /** @constant */
+                type: "team_assigned_by_system";
+                assigned_team_id?: string;
+            } | {
+                /** @constant */
+                type: "team_assigned_by_integration";
+                assigned_team_id?: string;
+            } | {
+                /** @constant */
+                type: "team_assigned_by_user";
+                assigned_team_id?: string;
+                actor_id?: number;
+            } | {
+                /** @constant */
+                type: "team_unassigned_by_system";
+                unassigned_team_id?: string;
+            } | {
+                /** @constant */
+                type: "team_unassigned_by_integration";
+                unassigned_team_id?: string;
+            } | {
+                /** @constant */
+                type: "team_unassigned_by_user";
+                unassigned_team_id?: string;
+                actor_id?: number;
+            } | {
+                /** @enum {string} */
+                type: "sla_applied_by_system" | "sla_applied_by_agent" | "sla_removed_by_agent" | "sla_removed_by_system" | "sla_first_reply_metric_started" | "sla_first_reply_fulfilled" | "sla_first_reply_breached" | "sla_first_reply_completed_after_breach" | "sla_next_reply_metric_started" | "sla_next_reply_fulfilled" | "sla_next_reply_breached" | "sla_next_reply_completed_after_breach" | "sla_resolution_metric_started" | "sla_resolution_paused_waiting_on_customer" | "sla_resolution_paused_resolved" | "sla_resolution_resumed_customer_replied" | "sla_resolution_resumed_reopened" | "sla_resolution_fulfilled" | "sla_resolution_breached" | "sla_resolution_completed_after_breach" | "sla_freezed_office_hours_ended" | "sla_resumed_office_hours_started" | "sla_freezed_snoozed" | "sla_resumed_snooze_expired" | "sla_resumed_snooze_cancelled";
+                elapsed_ms: number | null;
+            } | {
+                /** @constant */
+                type: "workflow_triggered";
+                workflow_id: string | null;
+                workflow_run_id: string | null;
+            } | {
+                /** @constant */
+                type: "contact_data_updated";
+                fields: {
+                    [key: string]: string;
+                };
+            };
+        };
+        SessionEventsPublicResponse: {
+            items: {
+                /** Format: uuid */
+                id: string;
+                created_at: string;
+                event: {
+                    /**
+                     * @description A recorded event without a typed history mapping. Included in organization exports so no history rows are lost.
+                     * @constant
+                     */
+                    type: "unmapped_event";
+                    /** @enum {string} */
+                    message_type: "agent_assigned_by_integration" | "agent_assigned_by_system" | "agent_assigned_by_user" | "agent_changed" | "agent_comment" | "agent_initiated_session" | "agent_joined" | "agent_message" | "agent_reopened_session" | "agent_took_session_from_ai" | "agent_unassigned_by_integration" | "agent_unassigned_by_system" | "agent_unassigned_by_user" | "ai_assumed_the_session_resolved" | "ai_decided_to_not_reply" | "ai_decided_to_resolve_the_issue" | "ai_follow_up_cancelled" | "ai_follow_up_fired" | "ai_follow_up_scheduled" | "ai_reopened_session" | "ai_response_cancelled" | "ai_resumed_by_system" | "ai_suggestion" | "call_history" | "call_transferred" | "closed_resolved_by_agent" | "closed_resolved_by_api" | "closed_resolved_by_contact" | "closed_resolved_by_integration" | "closed_resolved_by_system" | "closed_unresolved_by_agent" | "closed_unresolved_by_api" | "closed_unresolved_by_system" | "contact_data_updated" | "csat_request_cancelled" | "csat_requested" | "csat_submitted" | "email_draft_message" | "handoff" | "handoff_to_salesforce_miaw" | "handoff_to_third_party_failed" | "handoff_to_zendesk" | "integration_reopened_session" | "message" | "pii_attachment_removed" | "prohibited_topic_detected" | "quoted_content_modified" | "salesforce_fields_updated" | "sequence_message" | "session_forwarded" | "session_language_changed_by_agent" | "session_language_changed_by_api" | "session_language_changed_by_integration" | "session_language_changed_by_system" | "skills_added_by_system" | "sla_applied_by_agent" | "sla_applied_by_system" | "sla_first_reply_breached" | "sla_first_reply_completed_after_breach" | "sla_first_reply_fulfilled" | "sla_first_reply_metric_started" | "sla_freezed_office_hours_ended" | "sla_freezed_snoozed" | "sla_next_reply_breached" | "sla_next_reply_completed_after_breach" | "sla_next_reply_fulfilled" | "sla_next_reply_metric_started" | "sla_removed_by_agent" | "sla_removed_by_system" | "sla_resolution_breached" | "sla_resolution_completed_after_breach" | "sla_resolution_fulfilled" | "sla_resolution_metric_started" | "sla_resolution_paused_resolved" | "sla_resolution_paused_waiting_on_customer" | "sla_resolution_resumed_customer_replied" | "sla_resolution_resumed_reopened" | "sla_resumed_office_hours_started" | "sla_resumed_snooze_cancelled" | "sla_resumed_snooze_expired" | "state_checkpoint" | "sub_session_created" | "sub_session_linked_by_agent" | "sub_session_linked_by_api" | "sub_session_linked_by_integration" | "sub_session_linked_by_system" | "sub_session_unlinked_by_agent" | "sub_session_unlinked_by_api" | "sub_session_unlinked_by_integration" | "sub_session_unlinked_by_system" | "sub_status_removed_by_agent" | "sub_status_removed_by_api" | "sub_status_removed_by_integration" | "sub_status_removed_by_system" | "sub_status_set_by_agent" | "sub_status_set_by_api" | "sub_status_set_by_integration" | "sub_status_set_by_system" | "system_reopened_session" | "tag_added_by_agent" | "tag_added_by_api" | "tag_added_by_integration" | "tag_added_by_system" | "tag_removed_by_agent" | "tag_removed_by_api" | "tag_removed_by_integration" | "tag_removed_by_system" | "team_assigned_by_integration" | "team_assigned_by_system" | "team_assigned_by_user" | "team_unassigned_by_integration" | "team_unassigned_by_system" | "team_unassigned_by_user" | "user_confirmed_the_session_resolved" | "voice_call_ai_joined" | "voice_call_ai_left" | "voice_call_contact_answered" | "voice_call_contact_joined" | "voice_call_contact_left" | "voice_call_ended" | "voice_call_failed_to_start" | "voice_call_human_answered" | "voice_call_human_joined" | "voice_call_human_left" | "voice_call_started" | "workflow_message" | "workflow_note" | "workflow_triggered";
+                    content: {
+                        /** @constant */
+                        type: "text";
+                        text: string;
+                    } | null;
+                } | {
+                    /**
+                     * @description An internal note authored by AI.
+                     * @constant
+                     */
+                    type: "ai_comment";
+                    content: {
+                        /** @constant */
+                        type: "text";
+                        text: string;
+                    };
+                    comment_thread_id: string | null;
+                } | {
+                    /** @constant */
+                    type: "message";
+                    sender: components["schemas"]["ChatMessageSender"];
+                    content: {
+                        /** @constant */
+                        type: "text";
+                        text: string;
+                    };
+                    context?: {
+                        [key: string]: unknown;
+                    };
+                    /** @description Custom data attached to this message by the sender (e.g. via the widget SDK) */
+                    custom_data?: {
+                        [key: string]: unknown;
+                    };
+                    attachments: components["schemas"]["PublicChatAttachment"][];
+                } | {
+                    /**
+                     * @description An AI draft reply produced in assist mode — suggested to the human support team, never delivered to the contact.
+                     * @constant
+                     */
+                    type: "ai_suggestion";
+                    content: {
+                        /** @constant */
+                        type: "text";
+                        text: string;
+                    };
+                    attachments: components["schemas"]["PublicChatAttachment"][];
+                } | {
+                    /** @constant */
+                    type: "workflow_message";
+                    workflow_id: string | null;
+                    workflow_run_id: string | null;
+                    content: {
+                        /** @constant */
+                        type: "text";
+                        text: string;
+                    };
+                } | {
+                    /** @constant */
+                    type: "sequence_message";
+                    sequence_id: string | null;
+                    content: {
+                        /** @constant */
+                        type: "text";
+                        text: string;
+                    };
+                } | {
+                    /** @constant */
+                    type: "handoff";
+                    integration?: {
+                        /** @enum {string} */
+                        type: "zendesk" | "salesforce-miaw";
+                    };
+                } | {
+                    /** @constant */
+                    type: "closed_resolved_by_agent";
+                } | {
+                    /** @constant */
+                    type: "closed_resolved_by_system";
+                } | {
+                    /** @constant */
+                    type: "closed_resolved_by_api";
+                } | {
+                    /** @constant */
+                    type: "closed_unresolved_by_agent";
+                } | {
+                    /** @constant */
+                    type: "closed_unresolved_by_system";
+                } | {
+                    /** @constant */
+                    type: "closed_unresolved_by_api";
+                } | {
+                    /** @constant */
+                    type: "closed_resolved_by_contact";
+                } | {
+                    /** @constant */
+                    type: "closed_resolved_by_integration";
+                } | {
+                    /** @constant */
+                    type: "sub_status_set_by_agent";
+                    sub_status_id: string | null;
+                } | {
+                    /** @constant */
+                    type: "sub_status_set_by_system";
+                    sub_status_id: string | null;
+                } | {
+                    /** @constant */
+                    type: "sub_status_set_by_api";
+                    sub_status_id: string | null;
+                } | {
+                    /** @constant */
+                    type: "sub_status_removed_by_agent";
+                    sub_status_id: string | null;
+                } | {
+                    /** @constant */
+                    type: "sub_status_removed_by_system";
+                    sub_status_id: string | null;
+                } | {
+                    /** @constant */
+                    type: "sub_status_removed_by_api";
+                    sub_status_id: string | null;
+                } | {
+                    /** @constant */
+                    type: "sub_status_set_by_integration";
+                    sub_status_id: string | null;
+                } | {
+                    /** @constant */
+                    type: "sub_status_removed_by_integration";
+                    sub_status_id: string | null;
+                } | {
+                    /** @enum {string} */
+                    type: "tag_added_by_system" | "tag_added_by_agent" | "tag_added_by_api" | "tag_added_by_integration" | "tag_removed_by_system" | "tag_removed_by_agent" | "tag_removed_by_api" | "tag_removed_by_integration";
+                    tags: {
+                        name: string;
+                    }[];
+                } | {
+                    /** @constant */
+                    type: "ai_resolved_issue";
+                } | {
+                    /** @constant */
+                    type: "ai_assumed_issue_resolved";
+                } | {
+                    /** @constant */
+                    type: "user_confirmed_issue_resolved";
+                } | {
+                    /** @constant */
+                    type: "human_agent_comment";
+                    human_agent_id: number;
+                    content: {
+                        /** @constant */
+                        type: "text";
+                        text: string;
+                    };
+                    comment_thread_id: string | null;
+                } | {
+                    /** @constant */
+                    type: "workflow_note";
+                    workflow_id: string | null;
+                    workflow_run_id: string | null;
+                    content: {
+                        /** @constant */
+                        type: "text";
+                        text: string;
+                    };
+                } | {
+                    /** @constant */
+                    type: "human_agent_joined";
+                    human_agent_id: number;
+                } | {
+                    /** @constant */
+                    type: "human_agent_takeover";
+                    human_agent_id: number;
+                } | {
+                    /** @constant */
+                    type: "human_agent_reopened_session";
+                    human_agent_id: number;
+                } | {
+                    /** @constant */
+                    type: "system_reopened_session";
+                    workflow_id: string | null;
+                    workflow_run_id: string | null;
+                } | {
+                    /** @constant */
+                    type: "integration_reopened_session";
+                } | {
+                    /** @constant */
+                    type: "ai_reopened_session";
+                } | {
+                    /** @constant */
+                    type: "state_checkpoint";
+                    payload: unknown;
+                } | {
+                    /** @constant */
+                    type: "csat_requested";
+                } | {
+                    /** @constant */
+                    type: "csat_submitted";
+                    payload: {
+                        score: number;
+                        feedback: string | null;
+                    };
+                } | {
+                    /** @constant */
+                    type: "agent_changed";
+                } | {
+                    /** @constant */
+                    type: "prohibited_topic_detected";
+                    topic: string | null;
+                } | {
+                    /** @constant */
+                    type: "agent_assigned_by_system";
+                    assigned_agent_id?: number;
+                } | {
+                    /** @constant */
+                    type: "agent_assigned_by_integration";
+                    assigned_agent_id?: number;
+                } | {
+                    /** @constant */
+                    type: "agent_assigned_by_user";
+                    assigned_agent_id?: number;
+                    actor_id?: number;
+                } | {
+                    /** @constant */
+                    type: "agent_unassigned_by_system";
+                    unassigned_agent_id?: number;
+                } | {
+                    /** @constant */
+                    type: "agent_unassigned_by_integration";
+                    unassigned_agent_id?: number;
+                } | {
+                    /** @constant */
+                    type: "agent_unassigned_by_user";
+                    unassigned_agent_id?: number;
+                    actor_id?: number;
+                } | {
+                    /** @constant */
+                    type: "team_assigned_by_system";
+                    assigned_team_id?: string;
+                } | {
+                    /** @constant */
+                    type: "team_assigned_by_integration";
+                    assigned_team_id?: string;
+                } | {
+                    /** @constant */
+                    type: "team_assigned_by_user";
+                    assigned_team_id?: string;
+                    actor_id?: number;
+                } | {
+                    /** @constant */
+                    type: "team_unassigned_by_system";
+                    unassigned_team_id?: string;
+                } | {
+                    /** @constant */
+                    type: "team_unassigned_by_integration";
+                    unassigned_team_id?: string;
+                } | {
+                    /** @constant */
+                    type: "team_unassigned_by_user";
+                    unassigned_team_id?: string;
+                    actor_id?: number;
+                } | {
+                    /** @enum {string} */
+                    type: "sla_applied_by_system" | "sla_applied_by_agent" | "sla_removed_by_agent" | "sla_removed_by_system" | "sla_first_reply_metric_started" | "sla_first_reply_fulfilled" | "sla_first_reply_breached" | "sla_first_reply_completed_after_breach" | "sla_next_reply_metric_started" | "sla_next_reply_fulfilled" | "sla_next_reply_breached" | "sla_next_reply_completed_after_breach" | "sla_resolution_metric_started" | "sla_resolution_paused_waiting_on_customer" | "sla_resolution_paused_resolved" | "sla_resolution_resumed_customer_replied" | "sla_resolution_resumed_reopened" | "sla_resolution_fulfilled" | "sla_resolution_breached" | "sla_resolution_completed_after_breach" | "sla_freezed_office_hours_ended" | "sla_resumed_office_hours_started" | "sla_freezed_snoozed" | "sla_resumed_snooze_expired" | "sla_resumed_snooze_cancelled";
+                    elapsed_ms: number | null;
+                } | {
+                    /** @constant */
+                    type: "workflow_triggered";
+                    workflow_id: string | null;
+                    workflow_run_id: string | null;
+                } | {
+                    /** @constant */
+                    type: "contact_data_updated";
+                    fields: {
+                        [key: string]: string;
+                    };
+                };
+                session_id: string | null;
+                contact_id: string | null;
+                /**
+                 * @description Stored event type used by include/exclude filters; it can differ from the normalized event.type.
+                 * @enum {string}
+                 */
+                message_type: "agent_assigned_by_integration" | "agent_assigned_by_system" | "agent_assigned_by_user" | "agent_changed" | "agent_comment" | "agent_initiated_session" | "agent_joined" | "agent_message" | "agent_reopened_session" | "agent_took_session_from_ai" | "agent_unassigned_by_integration" | "agent_unassigned_by_system" | "agent_unassigned_by_user" | "ai_assumed_the_session_resolved" | "ai_decided_to_not_reply" | "ai_decided_to_resolve_the_issue" | "ai_follow_up_cancelled" | "ai_follow_up_fired" | "ai_follow_up_scheduled" | "ai_reopened_session" | "ai_response_cancelled" | "ai_resumed_by_system" | "ai_suggestion" | "call_history" | "call_transferred" | "closed_resolved_by_agent" | "closed_resolved_by_api" | "closed_resolved_by_contact" | "closed_resolved_by_integration" | "closed_resolved_by_system" | "closed_unresolved_by_agent" | "closed_unresolved_by_api" | "closed_unresolved_by_system" | "contact_data_updated" | "csat_request_cancelled" | "csat_requested" | "csat_submitted" | "email_draft_message" | "handoff" | "handoff_to_salesforce_miaw" | "handoff_to_third_party_failed" | "handoff_to_zendesk" | "integration_reopened_session" | "message" | "pii_attachment_removed" | "prohibited_topic_detected" | "quoted_content_modified" | "salesforce_fields_updated" | "sequence_message" | "session_forwarded" | "session_language_changed_by_agent" | "session_language_changed_by_api" | "session_language_changed_by_integration" | "session_language_changed_by_system" | "skills_added_by_system" | "sla_applied_by_agent" | "sla_applied_by_system" | "sla_first_reply_breached" | "sla_first_reply_completed_after_breach" | "sla_first_reply_fulfilled" | "sla_first_reply_metric_started" | "sla_freezed_office_hours_ended" | "sla_freezed_snoozed" | "sla_next_reply_breached" | "sla_next_reply_completed_after_breach" | "sla_next_reply_fulfilled" | "sla_next_reply_metric_started" | "sla_removed_by_agent" | "sla_removed_by_system" | "sla_resolution_breached" | "sla_resolution_completed_after_breach" | "sla_resolution_fulfilled" | "sla_resolution_metric_started" | "sla_resolution_paused_resolved" | "sla_resolution_paused_waiting_on_customer" | "sla_resolution_resumed_customer_replied" | "sla_resolution_resumed_reopened" | "sla_resumed_office_hours_started" | "sla_resumed_snooze_cancelled" | "sla_resumed_snooze_expired" | "state_checkpoint" | "sub_session_created" | "sub_session_linked_by_agent" | "sub_session_linked_by_api" | "sub_session_linked_by_integration" | "sub_session_linked_by_system" | "sub_session_unlinked_by_agent" | "sub_session_unlinked_by_api" | "sub_session_unlinked_by_integration" | "sub_session_unlinked_by_system" | "sub_status_removed_by_agent" | "sub_status_removed_by_api" | "sub_status_removed_by_integration" | "sub_status_removed_by_system" | "sub_status_set_by_agent" | "sub_status_set_by_api" | "sub_status_set_by_integration" | "sub_status_set_by_system" | "system_reopened_session" | "tag_added_by_agent" | "tag_added_by_api" | "tag_added_by_integration" | "tag_added_by_system" | "tag_removed_by_agent" | "tag_removed_by_api" | "tag_removed_by_integration" | "tag_removed_by_system" | "team_assigned_by_integration" | "team_assigned_by_system" | "team_assigned_by_user" | "team_unassigned_by_integration" | "team_unassigned_by_system" | "team_unassigned_by_user" | "user_confirmed_the_session_resolved" | "voice_call_ai_joined" | "voice_call_ai_left" | "voice_call_contact_answered" | "voice_call_contact_joined" | "voice_call_contact_left" | "voice_call_ended" | "voice_call_failed_to_start" | "voice_call_human_answered" | "voice_call_human_joined" | "voice_call_human_left" | "voice_call_started" | "workflow_message" | "workflow_note" | "workflow_triggered";
+                actor: {
+                    /** @enum {string} */
+                    type: "human" | "api" | "workflow" | "system" | "integration" | "ai" | "contact" | "unknown";
+                    id?: string;
+                    workflow_run_id?: string;
+                };
+                details: {
+                    message: string | null;
+                    target: {
+                        /** @enum {string} */
+                        type: "human" | "ai" | "team" | "none";
+                        id?: string;
+                    } | null;
+                    sub_status_id: string | null;
+                    workflow_id: string | null;
+                    workflow_run_id: string | null;
+                    edited_at: string | null;
+                    deleted_at: string | null;
+                };
+            }[];
+            next: string | null;
+        };
+        SaveContactOutput: {
+            /** Format: uuid */
+            id?: string;
+        };
+        Contact: {
+            /** Format: uuid */
+            id: string;
+            email: string | null;
+            phone_number: string | null;
+            name: string | null;
+            custom_data: {
+                [key: string]: string;
+            } | null;
+            /** @description ISO 8601 timestamp of when the contact was created */
+            created_at: string;
+            /** @description ISO 8601 timestamp of when the contact was last updated */
+            updated_at: string;
+        };
+        InvestigationContact: {
+            /** Format: uuid */
+            id: string;
+            email: string | null;
+            phone_number: string | null;
+            name: string | null;
+            custom_data: {
+                [key: string]: string;
+            } | null;
+            /** @description ISO 8601 timestamp of when the contact was created */
+            created_at: string;
+            /** @description ISO 8601 timestamp of when the contact was last updated */
+            updated_at: string;
+            non_verified_name: string | null;
+            non_verified_email: string | null;
+            non_verified_custom_data: {
+                [key: string]: string | number | boolean;
+            } | null;
+        };
+        InvestigationAssignee: {
+            id: number;
+            name: string | null;
+            email: string | null;
+            avatar_url: string | null;
+        };
+        InvestigationTeam: {
+            /** Format: uuid */
+            id: string;
+            name: string;
+            description: string | null;
+        };
+        InvestigationTicketingSystem: {
+            /** @enum {string} */
+            name: "dynamics365" | "freshchat" | "freshdesk" | "freshdesk_ticketing" | "front" | "gorgias" | "hubspot" | "infobip" | "intercom" | "open" | "salesforce" | "salesforce_v2" | "twilio_flex" | "zendesk" | "zendesk_v2";
+            external_id: string;
+            /** @enum {string} */
+            id_type: "conversation_id" | "ticket_id" | "case_id" | "conversation_sid";
+        };
+        InvestigationSessionSummary: {
+            /** Format: uuid */
+            id: string;
+            ticket_number: number;
+            /** @enum {string} */
+            status: "open" | "closed_resolved" | "closed_unresolved";
+            ai_closure_type: ("assumed_resolved" | "handed_off" | "resolved") | null;
+            sentiment: ("angry" | "happy" | "neutral") | null;
+            channel: {
+                type: components["schemas"]["SessionChannel"];
+            };
+            assist_mode: boolean;
+            language: string | null;
+            /** Format: date-time */
+            created_at: string;
+            /** Format: date-time */
+            updated_at: string;
+            contact: components["schemas"]["InvestigationContact"] | null;
+            team: components["schemas"]["InvestigationTeam"] | null;
+            assignee: components["schemas"]["InvestigationAssignee"] | null;
+            ticketing_system: components["schemas"]["InvestigationTicketingSystem"] | null;
+        };
+        InvestigationHistoryItem: {
+            /** Format: uuid */
+            id: string;
+            /** Format: date-time */
+            created_at: string;
+            event_type: string;
+            sender_type: ("contact" | "ai" | "human_agent") | null;
+            sender_name: string | null;
+            text: string | null;
+        };
+        InvestigationHistoryStats: {
+            total_events_loaded: number;
+            last_customer_message_at: string | null;
+            last_ai_message_at: string | null;
+            last_human_message_at: string | null;
+        };
+        InvestigationReferenceItem: {
+            /** @enum {string} */
+            reference_type: "ai_profile" | "instruction" | "knowledge" | "prohibited_topic" | "tool";
+            reference_id: string;
+        };
+        InvestigationReferenceBuckets: {
+            knowledge: string[];
+            tools: string[];
+            instructions: string[];
+            ai_profile: string[];
+            prohibited_topics: string[];
+        };
+        InvestigationHandoff: {
+            /** Format: uuid */
+            id: string;
             /** Format: date-time */
             created_at: string;
             summary: string;
@@ -12405,6 +13319,8 @@ export interface components {
             sentiment: ("angry" | "happy" | "neutral") | null;
             /** @description AI-generated summary of the conversation. Populated for both AI-resolved and handed-off sessions once the session has been summarized; null otherwise. */
             summary: string | null;
+            /** @description Session title: the email subject, a subject set by an agent, or an AI-generated title. Null until one is set. */
+            title: string | null;
             channel: {
                 type: components["schemas"]["SessionChannel"];
             };
@@ -12617,6 +13533,16 @@ export interface components {
                                 name: string;
                             }[];
                         } | null;
+                        integration_actor?: {
+                            /** @enum {string} */
+                            system: "intercom";
+                            /** @enum {string} */
+                            kind: "admin" | "bot" | "team" | "workflow" | "balanced" | "unknown";
+                            name: string | null;
+                            external_id: string | null;
+                            part_type?: string | null;
+                            open_cx_user_id?: number | null;
+                        } | null;
                         destination_id?: string;
                         destination_name?: string;
                         /** @enum {string} */
@@ -12627,326 +13553,68 @@ export interface components {
                         failover_source?: "stt" | "llm" | "tts";
                         /** @enum {string} */
                         hangup_initiator?: "user" | "agent" | "system";
-                        hangup_reason?: string;
-                        duration_seconds?: number;
-                        /** @enum {string} */
-                        call_direction?: "inbound" | "outbound";
-                    };
-                    assistMode: boolean;
-                    mode?: {
-                        id: string;
-                        name: string;
-                        slug?: string;
-                    };
-                    didExitMode?: boolean;
-                };
-                uiResponse?: {
-                    /** @constant */
-                    type: "ui";
-                    value: {
-                        /** @constant */
-                        type: "ui_component";
-                        request_response: unknown;
-                        name: string;
-                        content?: string;
-                    };
-                    mightSolveUserIssue: boolean;
-                };
-                sessionIsHandedOff?: boolean;
-                steeredIntoTurnId?: string;
-                workflowRunIds?: string[];
-                resolveArgs?: {
-                    /** @description Summary of the conversation with the user to be viewed by a human agent. */
-                    summary: string;
-                    /** @enum {string} */
-                    sentiment: "angry" | "happy" | "neutral";
-                };
-                toolCallResultsQuickReplySuggestions?: {
-                    tool_name: string;
-                    suggestions: string[];
-                }[];
-            } | {
-                /** @constant */
-                success: false;
-                error: {
-                    code?: string;
-                    message?: string;
-                };
-            });
-        };
-        ChatMessageSender: {
-            /** @constant */
-            type: "contact";
-            name?: string;
-        } | {
-            /** @constant */
-            type: "ai";
-            name?: string;
-        } | {
-            /** @constant */
-            type: "human_agent";
-            name?: string;
-        };
-        PublicChatAttachment: {
-            id: string;
-            name: string;
-            size: number;
-            type: string;
-            url: string;
-        };
-        ChatHistoryOutput: {
-            /** Format: uuid */
-            id: string;
-            /** Format: date-time */
-            created_at: string;
-            event: {
-                /** @constant */
-                type: "message";
-                sender: components["schemas"]["ChatMessageSender"];
-                content: {
-                    /** @constant */
-                    type: "text";
-                    text: string;
-                };
-                context?: {
-                    [key: string]: unknown;
-                };
-                /** @description Custom data attached to this message by the sender (e.g. via the widget SDK) */
-                custom_data?: {
-                    [key: string]: unknown;
-                };
-                attachments: components["schemas"]["PublicChatAttachment"][];
-            } | {
-                /**
-                 * @description An AI draft reply produced in assist mode — suggested to the human support team, never delivered to the contact.
-                 * @constant
-                 */
-                type: "ai_suggestion";
-                content: {
-                    /** @constant */
-                    type: "text";
-                    text: string;
-                };
-                attachments: components["schemas"]["PublicChatAttachment"][];
-            } | {
-                /** @constant */
-                type: "workflow_message";
-                workflow_id: string | null;
-                workflow_run_id: string | null;
-                content: {
-                    /** @constant */
-                    type: "text";
-                    text: string;
-                };
-            } | {
-                /** @constant */
-                type: "sequence_message";
-                sequence_id: string | null;
-                content: {
-                    /** @constant */
-                    type: "text";
-                    text: string;
-                };
-            } | {
-                /** @constant */
-                type: "handoff";
-                integration?: {
-                    /** @enum {string} */
-                    type: "zendesk" | "salesforce-miaw";
-                };
-            } | {
-                /** @constant */
-                type: "closed_resolved_by_agent";
-            } | {
-                /** @constant */
-                type: "closed_resolved_by_system";
-            } | {
-                /** @constant */
-                type: "closed_resolved_by_api";
-            } | {
-                /** @constant */
-                type: "closed_unresolved_by_agent";
-            } | {
-                /** @constant */
-                type: "closed_unresolved_by_system";
-            } | {
-                /** @constant */
-                type: "closed_unresolved_by_api";
-            } | {
-                /** @constant */
-                type: "closed_resolved_by_contact";
-            } | {
-                /** @constant */
-                type: "closed_resolved_by_integration";
-            } | {
-                /** @constant */
-                type: "sub_status_set_by_agent";
-                sub_status_id: string | null;
-            } | {
-                /** @constant */
-                type: "sub_status_set_by_system";
-                sub_status_id: string | null;
-            } | {
-                /** @constant */
-                type: "sub_status_set_by_api";
-                sub_status_id: string | null;
-            } | {
-                /** @constant */
-                type: "sub_status_removed_by_agent";
-                sub_status_id: string | null;
-            } | {
-                /** @constant */
-                type: "sub_status_removed_by_system";
-                sub_status_id: string | null;
-            } | {
-                /** @constant */
-                type: "sub_status_removed_by_api";
-                sub_status_id: string | null;
-            } | {
-                /** @constant */
-                type: "sub_status_set_by_integration";
-                sub_status_id: string | null;
-            } | {
-                /** @constant */
-                type: "sub_status_removed_by_integration";
-                sub_status_id: string | null;
-            } | {
-                /** @enum {string} */
-                type: "tag_added_by_system" | "tag_added_by_agent" | "tag_added_by_api" | "tag_added_by_integration" | "tag_removed_by_system" | "tag_removed_by_agent" | "tag_removed_by_api" | "tag_removed_by_integration";
-                tags: {
-                    name: string;
-                }[];
-            } | {
-                /** @constant */
-                type: "ai_resolved_issue";
-            } | {
-                /** @constant */
-                type: "ai_assumed_issue_resolved";
-            } | {
-                /** @constant */
-                type: "user_confirmed_issue_resolved";
-            } | {
-                /** @constant */
-                type: "human_agent_comment";
-                human_agent_id: number;
-                content: {
-                    /** @constant */
-                    type: "text";
-                    text: string;
-                };
-                comment_thread_id: string | null;
-            } | {
-                /** @constant */
-                type: "human_agent_joined";
-                human_agent_id: number;
-            } | {
-                /** @constant */
-                type: "human_agent_takeover";
-                human_agent_id: number;
-            } | {
-                /** @constant */
-                type: "human_agent_reopened_session";
-                human_agent_id: number;
-            } | {
-                /** @constant */
-                type: "system_reopened_session";
-                workflow_id: string | null;
-                workflow_run_id: string | null;
-            } | {
-                /** @constant */
-                type: "integration_reopened_session";
-            } | {
-                /** @constant */
-                type: "ai_reopened_session";
-            } | {
-                /** @constant */
-                type: "state_checkpoint";
-                payload: unknown;
-            } | {
-                /** @constant */
-                type: "csat_requested";
-            } | {
-                /** @constant */
-                type: "csat_submitted";
-                payload: {
-                    score: number;
-                    feedback: string | null;
+                        hangup_reason?: string;
+                        duration_seconds?: number;
+                        /** @enum {string} */
+                        call_direction?: "inbound" | "outbound";
+                        voice_call?: {
+                            /** @enum {string} */
+                            source: "backend" | "livekit" | "voice_worker" | "twilio" | "vapi";
+                            occurrence_id?: string;
+                            failure?: {
+                                /** @enum {string} */
+                                stage: "dispatch" | "sip" | "provider";
+                                code: string;
+                            };
+                            participant?: {
+                                id: string;
+                                name?: string;
+                                userId?: number;
+                                phoneNumber?: string;
+                            };
+                        };
+                    };
+                    assistMode: boolean;
+                    mode?: {
+                        id: string;
+                        name: string;
+                        slug?: string;
+                    };
+                    didExitMode?: boolean;
                 };
+                uiResponse?: {
+                    /** @constant */
+                    type: "ui";
+                    value: {
+                        /** @constant */
+                        type: "ui_component";
+                        request_response: unknown;
+                        name: string;
+                        content?: string;
+                    };
+                    mightSolveUserIssue: boolean;
+                };
+                sessionIsHandedOff?: boolean;
+                steeredIntoTurnId?: string;
+                workflowRunIds?: string[];
+                resolveArgs?: {
+                    /** @description Summary of the conversation with the user to be viewed by a human agent. */
+                    summary: string;
+                    /** @enum {string} */
+                    sentiment: "angry" | "happy" | "neutral";
+                };
+                toolCallResultsQuickReplySuggestions?: {
+                    tool_name: string;
+                    suggestions: string[];
+                }[];
             } | {
                 /** @constant */
-                type: "agent_changed";
-            } | {
-                /** @constant */
-                type: "prohibited_topic_detected";
-                topic: string | null;
-            } | {
-                /** @constant */
-                type: "agent_assigned_by_system";
-                assigned_agent_id?: number;
-            } | {
-                /** @constant */
-                type: "agent_assigned_by_integration";
-                assigned_agent_id?: number;
-            } | {
-                /** @constant */
-                type: "agent_assigned_by_user";
-                assigned_agent_id?: number;
-                actor_id?: number;
-            } | {
-                /** @constant */
-                type: "agent_unassigned_by_system";
-                unassigned_agent_id?: number;
-            } | {
-                /** @constant */
-                type: "agent_unassigned_by_integration";
-                unassigned_agent_id?: number;
-            } | {
-                /** @constant */
-                type: "agent_unassigned_by_user";
-                unassigned_agent_id?: number;
-                actor_id?: number;
-            } | {
-                /** @constant */
-                type: "team_assigned_by_system";
-                assigned_team_id?: string;
-            } | {
-                /** @constant */
-                type: "team_assigned_by_integration";
-                assigned_team_id?: string;
-            } | {
-                /** @constant */
-                type: "team_assigned_by_user";
-                assigned_team_id?: string;
-                actor_id?: number;
-            } | {
-                /** @constant */
-                type: "team_unassigned_by_system";
-                unassigned_team_id?: string;
-            } | {
-                /** @constant */
-                type: "team_unassigned_by_integration";
-                unassigned_team_id?: string;
-            } | {
-                /** @constant */
-                type: "team_unassigned_by_user";
-                unassigned_team_id?: string;
-                actor_id?: number;
-            } | {
-                /** @enum {string} */
-                type: "sla_applied_by_system" | "sla_applied_by_agent" | "sla_removed_by_agent" | "sla_removed_by_system" | "sla_first_reply_metric_started" | "sla_first_reply_fulfilled" | "sla_first_reply_breached" | "sla_first_reply_completed_after_breach" | "sla_next_reply_metric_started" | "sla_next_reply_fulfilled" | "sla_next_reply_breached" | "sla_next_reply_completed_after_breach" | "sla_resolution_metric_started" | "sla_resolution_paused_waiting_on_customer" | "sla_resolution_paused_resolved" | "sla_resolution_resumed_customer_replied" | "sla_resolution_resumed_reopened" | "sla_resolution_fulfilled" | "sla_resolution_breached" | "sla_resolution_completed_after_breach" | "sla_freezed_office_hours_ended" | "sla_resumed_office_hours_started" | "sla_freezed_snoozed" | "sla_resumed_snooze_expired" | "sla_resumed_snooze_cancelled";
-                elapsed_ms: number | null;
-            } | {
-                /** @constant */
-                type: "workflow_triggered";
-                workflow_id: string | null;
-                workflow_run_id: string | null;
-            } | {
-                /** @constant */
-                type: "contact_data_updated";
-                fields: {
-                    [key: string]: string;
+                success: false;
+                error: {
+                    code?: string;
+                    message?: string;
                 };
-            };
+            });
         };
         ChatSessionFollowUpOutput: {
             /** @description Follow-up id — stable across the follow-up’s lifetime */
@@ -13165,7 +13833,7 @@ export interface components {
             /** @enum {string} */
             source_type: "custom_training" | "help_center" | "integration" | "website" | "workflow";
             /** @description External source the item was synced from (present when listing). */
-            data_source?: ("confluence" | "notion" | "zendesk_support" | "shopify" | "gitbook" | "intercom" | "front" | "freshdesk" | "hubspot_kb" | "ai_instructions" | "custom_training" | "website" | "workflow") | null;
+            data_source?: ("confluence" | "notion" | "zendesk_support" | "shopify" | "gitbook" | "intercom" | "front" | "freshdesk" | "hubspot_kb" | "ai_instructions" | "custom_training" | "website" | "workflow" | "help_center") | null;
             stream?: string | null;
             source_url: string | null;
             /** @description Contact segment ids this item is restricted to. Empty = available to all contacts. */
@@ -13909,6 +14577,11 @@ export interface components {
             directories: components["schemas"]["DirectoryTreeItem"][];
             uncategorized: components["schemas"]["TrainingPublicResponseDto"][];
         };
+        OrgUserRole: {
+            /** Format: uuid */
+            id: string;
+            name: string;
+        };
         OrgUserSummary: {
             id: number;
             uuid?: string | null;
@@ -13917,6 +14590,7 @@ export interface components {
             email: string;
             avatar_url?: string | null;
             permissions?: ("*" | "sessions:read" | "sessions:write" | "sessions-personal-views:write" | "sessions-shared-views:read" | "sessions-shared-views:write" | "sessions-create:write" | "sessions-sub-sessions:write" | "contacts:read" | "contacts:write" | "companies:read" | "companies:write" | "sequences:read" | "sequences:write" | "ai-training:read" | "ai-training:write" | "reports:read" | "reports:write" | "help-center:read" | "help-center:write" | "workflows:read" | "workflows:write" | "workflows:execute" | "actions:read" | "actions:write" | "mini-apps:read" | "mini-apps:write" | "companion:read" | "companion:write" | "redaction:read" | "redaction:write" | "voc:read" | "voc:write" | "audit-logs:read" | "settings:read" | "settings:write" | "settings-general:read" | "settings-general:write" | "settings-billing:read" | "settings-billing:write" | "settings-api-keys:read" | "settings-api-keys:write" | "settings-autopilot:read" | "settings-autopilot:write" | "settings-structured-fields:read" | "settings-structured-fields:write" | "settings-webhooks:read" | "settings-webhooks:write" | "settings-secrets:read" | "settings-secrets:write" | "settings-handoff:read" | "settings-handoff:write" | "settings-translations:read" | "settings-translations:write" | "settings-sso:read" | "settings-sso:write" | "settings-integrations:read" | "settings-integrations:write" | "settings-members:read" | "settings-members:write" | "settings-tags:read" | "settings-tags:write" | "settings-sla:read" | "settings-sla:write" | "settings-csat:read" | "settings-csat:write" | "settings-reports:read" | "settings-reports:write" | "settings-office-hours:read" | "settings-office-hours:write" | "settings-channels:read" | "settings-channels:write" | "settings-channels-voice:read" | "settings-channels-voice:write" | "settings-email-fleet:read" | "settings-email-fleet:write" | "settings-helpdesk:read" | "settings-helpdesk:write" | "settings-custom-statuses:read" | "settings-custom-statuses:write" | "settings-availability-statuses:read" | "settings-availability-statuses:write" | "settings-personal-profile:read" | "settings-personal-profile:write" | "settings-groups:read" | "settings-groups:write" | "settings-roles:read" | "settings-roles:write" | "settings-macros:read" | "settings-macros:write" | "settings-skills:read" | "settings-skills:write")[] | null;
+            roles: components["schemas"]["OrgUserRole"][];
         };
         OrgUserDetail: {
             id: number;
@@ -13926,6 +14600,7 @@ export interface components {
             email: string;
             avatar_url?: string | null;
             permissions?: ("*" | "sessions:read" | "sessions:write" | "sessions-personal-views:write" | "sessions-shared-views:read" | "sessions-shared-views:write" | "sessions-create:write" | "sessions-sub-sessions:write" | "contacts:read" | "contacts:write" | "companies:read" | "companies:write" | "sequences:read" | "sequences:write" | "ai-training:read" | "ai-training:write" | "reports:read" | "reports:write" | "help-center:read" | "help-center:write" | "workflows:read" | "workflows:write" | "workflows:execute" | "actions:read" | "actions:write" | "mini-apps:read" | "mini-apps:write" | "companion:read" | "companion:write" | "redaction:read" | "redaction:write" | "voc:read" | "voc:write" | "audit-logs:read" | "settings:read" | "settings:write" | "settings-general:read" | "settings-general:write" | "settings-billing:read" | "settings-billing:write" | "settings-api-keys:read" | "settings-api-keys:write" | "settings-autopilot:read" | "settings-autopilot:write" | "settings-structured-fields:read" | "settings-structured-fields:write" | "settings-webhooks:read" | "settings-webhooks:write" | "settings-secrets:read" | "settings-secrets:write" | "settings-handoff:read" | "settings-handoff:write" | "settings-translations:read" | "settings-translations:write" | "settings-sso:read" | "settings-sso:write" | "settings-integrations:read" | "settings-integrations:write" | "settings-members:read" | "settings-members:write" | "settings-tags:read" | "settings-tags:write" | "settings-sla:read" | "settings-sla:write" | "settings-csat:read" | "settings-csat:write" | "settings-reports:read" | "settings-reports:write" | "settings-office-hours:read" | "settings-office-hours:write" | "settings-channels:read" | "settings-channels:write" | "settings-channels-voice:read" | "settings-channels-voice:write" | "settings-email-fleet:read" | "settings-email-fleet:write" | "settings-helpdesk:read" | "settings-helpdesk:write" | "settings-custom-statuses:read" | "settings-custom-statuses:write" | "settings-availability-statuses:read" | "settings-availability-statuses:write" | "settings-personal-profile:read" | "settings-personal-profile:write" | "settings-groups:read" | "settings-groups:write" | "settings-roles:read" | "settings-roles:write" | "settings-macros:read" | "settings-macros:write" | "settings-skills:read" | "settings-skills:write")[] | null;
+            roles: components["schemas"]["OrgUserRole"][];
             teams: {
                 group: components["schemas"]["GroupDto"];
                 is_user_available_on_group: boolean;
@@ -13941,6 +14616,13 @@ export interface components {
                 status: "deleted" | "not_found" | "owner_blocked" | "error";
             }[];
         };
+        RolePublicDto: {
+            /** Format: uuid */
+            id: string;
+            name: string;
+            description: string | null;
+            permissions: ("*" | "sessions:read" | "sessions:write" | "sessions-personal-views:write" | "sessions-shared-views:read" | "sessions-shared-views:write" | "sessions-create:write" | "sessions-sub-sessions:write" | "contacts:read" | "contacts:write" | "companies:read" | "companies:write" | "sequences:read" | "sequences:write" | "ai-training:read" | "ai-training:write" | "reports:read" | "reports:write" | "help-center:read" | "help-center:write" | "workflows:read" | "workflows:write" | "workflows:execute" | "actions:read" | "actions:write" | "mini-apps:read" | "mini-apps:write" | "companion:read" | "companion:write" | "redaction:read" | "redaction:write" | "voc:read" | "voc:write" | "audit-logs:read" | "settings:read" | "settings:write" | "settings-general:read" | "settings-general:write" | "settings-billing:read" | "settings-billing:write" | "settings-api-keys:read" | "settings-api-keys:write" | "settings-autopilot:read" | "settings-autopilot:write" | "settings-structured-fields:read" | "settings-structured-fields:write" | "settings-webhooks:read" | "settings-webhooks:write" | "settings-secrets:read" | "settings-secrets:write" | "settings-handoff:read" | "settings-handoff:write" | "settings-translations:read" | "settings-translations:write" | "settings-sso:read" | "settings-sso:write" | "settings-integrations:read" | "settings-integrations:write" | "settings-members:read" | "settings-members:write" | "settings-tags:read" | "settings-tags:write" | "settings-sla:read" | "settings-sla:write" | "settings-csat:read" | "settings-csat:write" | "settings-reports:read" | "settings-reports:write" | "settings-office-hours:read" | "settings-office-hours:write" | "settings-channels:read" | "settings-channels:write" | "settings-channels-voice:read" | "settings-channels-voice:write" | "settings-email-fleet:read" | "settings-email-fleet:write" | "settings-helpdesk:read" | "settings-helpdesk:write" | "settings-custom-statuses:read" | "settings-custom-statuses:write" | "settings-availability-statuses:read" | "settings-availability-statuses:write" | "settings-personal-profile:read" | "settings-personal-profile:write" | "settings-groups:read" | "settings-groups:write" | "settings-roles:read" | "settings-roles:write" | "settings-macros:read" | "settings-macros:write" | "settings-skills:read" | "settings-skills:write")[];
+        };
         PublicInsight: {
             /** Format: uuid */
             id: string;
@@ -14434,7 +15116,7 @@ export interface components {
                 updated_at: string;
                 content?: string;
                 /** @enum {string} */
-                data_source: "confluence" | "notion" | "zendesk_support" | "shopify" | "gitbook" | "intercom" | "front" | "freshdesk" | "hubspot_kb" | "ai_instructions" | "custom_training" | "website" | "workflow";
+                data_source: "confluence" | "notion" | "zendesk_support" | "shopify" | "gitbook" | "intercom" | "front" | "freshdesk" | "hubspot_kb" | "ai_instructions" | "custom_training" | "website" | "workflow" | "help_center";
                 stream: string | null;
                 relevance_score: number;
                 directory_id: string | null;
@@ -14984,6 +15666,46 @@ export interface operations {
             };
         };
     };
+    listSessionEvents: {
+        parameters: {
+            query?: {
+                /** @description Inclusive event timestamp lower bound. */
+                created_after?: string;
+                /** @description Exclusive event timestamp upper bound. */
+                created_before?: string;
+                /** @description Comma-separated types to include. When present, exclude_message_types is ignored. */
+                include_message_types?: string | string[];
+                /** @description Comma-separated types to exclude. With neither filter, all event types are returned. */
+                exclude_message_types?: string | string[];
+                limit?: number;
+                cursor?: string;
+            };
+            header?: never;
+            path?: never;
+            cookie?: never;
+        };
+        requestBody?: never;
+        responses: {
+            /** @description Default Response */
+            200: {
+                headers: {
+                    [name: string]: unknown;
+                };
+                content: {
+                    "application/json": components["schemas"]["SessionEventsPublicResponse"];
+                };
+            };
+            /** @description Internal Server Error */
+            500: {
+                headers: {
+                    [name: string]: unknown;
+                };
+                content: {
+                    "application/json": components["schemas"]["ErrorDto"];
+                };
+            };
+        };
+    };
     listChatSessions: {
         parameters: {
             query?: {
@@ -16169,7 +16891,102 @@ export interface operations {
                     [name: string]: unknown;
                 };
                 content: {
-                    "application/json": components["schemas"]["SaveContactOutput"];
+                    "application/json": components["schemas"]["SaveContactOutput"];
+                };
+            };
+            /** @description Internal Server Error */
+            500: {
+                headers: {
+                    [name: string]: unknown;
+                };
+                content: {
+                    "application/json": components["schemas"]["ErrorDto"];
+                };
+            };
+        };
+    };
+    deleteContact: {
+        parameters: {
+            query?: never;
+            header?: never;
+            path: {
+                contact_id: string;
+            };
+            cookie?: never;
+        };
+        requestBody?: never;
+        responses: {
+            /** @description Default Response */
+            200: {
+                headers: {
+                    [name: string]: unknown;
+                };
+                content?: never;
+            };
+            /** @description Internal Server Error */
+            500: {
+                headers: {
+                    [name: string]: unknown;
+                };
+                content: {
+                    "application/json": components["schemas"]["ErrorDto"];
+                };
+            };
+        };
+    };
+    updateContact: {
+        parameters: {
+            query?: never;
+            header?: never;
+            path: {
+                contact_id: string;
+            };
+            cookie?: never;
+        };
+        requestBody: {
+            content: {
+                "application/json": components["schemas"]["UpdateContactInput"];
+            };
+        };
+        responses: {
+            /** @description Default Response */
+            200: {
+                headers: {
+                    [name: string]: unknown;
+                };
+                content?: never;
+            };
+            /** @description Internal Server Error */
+            500: {
+                headers: {
+                    [name: string]: unknown;
+                };
+                content: {
+                    "application/json": components["schemas"]["ErrorDto"];
+                };
+            };
+        };
+    };
+    searchContacts: {
+        parameters: {
+            query?: never;
+            header?: never;
+            path?: never;
+            cookie?: never;
+        };
+        requestBody: {
+            content: {
+                "application/json": components["schemas"]["SearchContactsInput"];
+            };
+        };
+        responses: {
+            /** @description Default Response */
+            200: {
+                headers: {
+                    [name: string]: unknown;
+                };
+                content: {
+                    "application/json": components["schemas"]["SearchContactsOutput"];
                 };
             };
             /** @description Internal Server Error */
@@ -16183,13 +17000,14 @@ export interface operations {
             };
         };
     };
-    deleteContact: {
+    listContactSegments: {
         parameters: {
-            query?: never;
-            header?: never;
-            path: {
-                contact_id: string;
+            query?: {
+                page?: number;
+                limit?: number;
             };
+            header?: never;
+            path?: never;
             cookie?: never;
         };
         requestBody?: never;
@@ -16199,7 +17017,9 @@ export interface operations {
                 headers: {
                     [name: string]: unknown;
                 };
-                content?: never;
+                content: {
+                    "application/json": components["schemas"]["ListContactSegmentsOutput"];
+                };
             };
             /** @description Internal Server Error */
             500: {
@@ -16212,27 +17032,27 @@ export interface operations {
             };
         };
     };
-    updateContact: {
+    createContactSegment: {
         parameters: {
             query?: never;
             header?: never;
-            path: {
-                contact_id: string;
-            };
+            path?: never;
             cookie?: never;
         };
         requestBody: {
             content: {
-                "application/json": components["schemas"]["UpdateContactInput"];
+                "application/json": components["schemas"]["CreateContactSegmentInput"];
             };
         };
         responses: {
             /** @description Default Response */
-            200: {
+            201: {
                 headers: {
                     [name: string]: unknown;
                 };
-                content?: never;
+                content: {
+                    "application/json": components["schemas"]["ContactSegment"];
+                };
             };
             /** @description Internal Server Error */
             500: {
@@ -16245,18 +17065,16 @@ export interface operations {
             };
         };
     };
-    searchContacts: {
+    getContactSegment: {
         parameters: {
             query?: never;
             header?: never;
-            path?: never;
-            cookie?: never;
-        };
-        requestBody: {
-            content: {
-                "application/json": components["schemas"]["SearchContactsInput"];
+            path: {
+                segment_id: string;
             };
+            cookie?: never;
         };
+        requestBody?: never;
         responses: {
             /** @description Default Response */
             200: {
@@ -16264,7 +17082,7 @@ export interface operations {
                     [name: string]: unknown;
                 };
                 content: {
-                    "application/json": components["schemas"]["SearchContactsOutput"];
+                    "application/json": components["schemas"]["ContactSegment"];
                 };
             };
             /** @description Internal Server Error */
@@ -16278,26 +17096,23 @@ export interface operations {
             };
         };
     };
-    listContactSegments: {
+    deleteContactSegment: {
         parameters: {
-            query?: {
-                page?: number;
-                limit?: number;
-            };
+            query?: never;
             header?: never;
-            path?: never;
+            path: {
+                segment_id: string;
+            };
             cookie?: never;
         };
         requestBody?: never;
         responses: {
             /** @description Default Response */
-            200: {
+            204: {
                 headers: {
                     [name: string]: unknown;
                 };
-                content: {
-                    "application/json": components["schemas"]["ListContactSegmentsOutput"];
-                };
+                content?: never;
             };
             /** @description Internal Server Error */
             500: {
@@ -16310,7 +17125,7 @@ export interface operations {
             };
         };
     };
-    getContactSegment: {
+    updateContactSegment: {
         parameters: {
             query?: never;
             header?: never;
@@ -16319,7 +17134,11 @@ export interface operations {
             };
             cookie?: never;
         };
-        requestBody?: never;
+        requestBody: {
+            content: {
+                "application/json": components["schemas"]["UpdateContactSegmentInput"];
+            };
+        };
         responses: {
             /** @description Default Response */
             200: {
@@ -17037,7 +17856,7 @@ export interface operations {
                 /** @description Full-text search over item titles/content */
                 search?: string;
                 /** @description Filter to a specific external data source (e.g. website, confluence, notion) */
-                data_source?: "confluence" | "notion" | "zendesk_support" | "shopify" | "gitbook" | "intercom" | "front" | "freshdesk" | "hubspot_kb" | "ai_instructions" | "custom_training" | "website" | "workflow";
+                data_source?: "confluence" | "notion" | "zendesk_support" | "shopify" | "gitbook" | "intercom" | "front" | "freshdesk" | "hubspot_kb" | "ai_instructions" | "custom_training" | "website" | "workflow" | "help_center";
                 visibility?: "internal" | "public";
                 page?: number;
                 limit?: number;
@@ -19176,9 +19995,9 @@ export interface operations {
     getImpactReport: {
         parameters: {
             query?: {
-                /** @description Start date in ISO 8601 format (defaults to 30 days ago) */
+                /** @description Start date in ISO 8601 format; a date-only value starts at 00:00 UTC (defaults to 30 days before the end) */
                 start_date?: string;
-                /** @description End date in ISO 8601 format (defaults to now) */
+                /** @description End date in ISO 8601 format; a date-only value covers the whole UTC day (defaults to now) */
                 end_date?: string;
             };
             header?: never;
@@ -19216,7 +20035,7 @@ export interface operations {
                 custom_data_key?: string;
                 /** @description Start date in ISO 8601 format (defaults to 30 days ago) */
                 start_date?: string;
-                /** @description End date in ISO 8601 format (defaults to now) */
+                /** @description End date in ISO 8601 format; a date-only value covers the whole UTC day (defaults to now) */
                 end_date?: string;
             };
             header?: never;
@@ -19256,7 +20075,7 @@ export interface operations {
                 custom_data_key?: string;
                 /** @description Start date in ISO 8601 format (defaults to 30 days ago) */
                 start_date?: string;
-                /** @description End date in ISO 8601 format (defaults to now) */
+                /** @description End date in ISO 8601 format; a date-only value covers the whole UTC day (defaults to now) */
                 end_date?: string;
                 limit?: number;
                 offset?: number;
@@ -21076,6 +21895,58 @@ export interface operations {
             };
         };
     };
+    listPhoneAgentKnowledgeSourceItems: {
+        parameters: {
+            query: {
+                folderKey: string;
+                page?: number;
+                limit?: number;
+            };
+            header?: never;
+            path: {
+                phone_agent_id: string;
+            };
+            cookie?: never;
+        };
+        requestBody?: never;
+        responses: {
+            /** @description Default Response */
+            200: {
+                headers: {
+                    [name: string]: unknown;
+                };
+                content: {
+                    "application/json": {
+                        items: {
+                            id: string;
+                            title: string;
+                            sourceUrl: string | null;
+                            selected: boolean;
+                            /** @description Whether this source can be selected for a voice agent */
+                            selectable: boolean;
+                            /** @description User-facing explanation when the source cannot be selected */
+                            unavailableReason: string | null;
+                        }[];
+                        pagination: {
+                            page: number;
+                            limit: number;
+                            total: number;
+                            hasNextPage: boolean;
+                        };
+                    };
+                };
+            };
+            /** @description Internal Server Error */
+            500: {
+                headers: {
+                    [name: string]: unknown;
+                };
+                content: {
+                    "application/json": components["schemas"]["ErrorDto"];
+                };
+            };
+        };
+    };
     setPhoneAgentCallerNumber: {
         parameters: {
             query?: never;
@@ -24344,6 +25215,67 @@ export interface operations {
             };
         };
     };
+    listRoles: {
+        parameters: {
+            query?: never;
+            header?: never;
+            path?: never;
+            cookie?: never;
+        };
+        requestBody?: never;
+        responses: {
+            /** @description Default Response */
+            200: {
+                headers: {
+                    [name: string]: unknown;
+                };
+                content: {
+                    "application/json": components["schemas"]["RolePublicDto"][];
+                };
+            };
+            /** @description Internal Server Error */
+            500: {
+                headers: {
+                    [name: string]: unknown;
+                };
+                content: {
+                    "application/json": components["schemas"]["ErrorDto"];
+                };
+            };
+        };
+    };
+    getRole: {
+        parameters: {
+            query?: never;
+            header?: never;
+            path: {
+                /** @description Role ID */
+                role_id: string;
+            };
+            cookie?: never;
+        };
+        requestBody?: never;
+        responses: {
+            /** @description Default Response */
+            200: {
+                headers: {
+                    [name: string]: unknown;
+                };
+                content: {
+                    "application/json": components["schemas"]["RolePublicDto"];
+                };
+            };
+            /** @description Internal Server Error */
+            500: {
+                headers: {
+                    [name: string]: unknown;
+                };
+                content: {
+                    "application/json": components["schemas"]["ErrorDto"];
+                };
+            };
+        };
+    };
     getVocInsights: {
         parameters: {
             query?: never;
@@ -24918,6 +25850,121 @@ export interface operations {
             };
         };
     };
+    getWidgetConnectionAccessToken: {
+        parameters: {
+            query?: never;
+            header?: never;
+            path: {
+                connectionId: string;
+            };
+            cookie?: never;
+        };
+        requestBody: {
+            content: {
+                "application/json": {
+                    contact_id: string;
+                    account_id?: string;
+                };
+            };
+        };
+        responses: {
+            /** @description Default Response */
+            201: {
+                headers: {
+                    [name: string]: unknown;
+                };
+                content: {
+                    "application/json": {
+                        /** Format: uuid */
+                        connection_id: string;
+                        resource: string;
+                        access_token: string;
+                        /** @enum {string} */
+                        token_type: "Bearer";
+                        expires_at: string | null;
+                        scope: string | null;
+                    };
+                };
+            };
+            /** @description Default Response */
+            409: {
+                headers: {
+                    [name: string]: unknown;
+                };
+                content: {
+                    "application/json": {
+                        /** @enum {string} */
+                        code: "connection_required";
+                    };
+                };
+            };
+            /** @description Internal Server Error */
+            500: {
+                headers: {
+                    [name: string]: unknown;
+                };
+                content: {
+                    "application/json": components["schemas"]["ErrorDto"];
+                };
+            };
+        };
+    };
+    callWidgetConnectionTool: {
+        parameters: {
+            query?: never;
+            header?: never;
+            path: {
+                serverId: string;
+            };
+            cookie?: never;
+        };
+        requestBody: {
+            content: {
+                "application/json": {
+                    contact_id: string;
+                    account_id?: string;
+                    tool: string;
+                    arguments: {
+                        [key: string]: unknown;
+                    };
+                };
+            };
+        };
+        responses: {
+            /** @description Default Response */
+            201: {
+                headers: {
+                    [name: string]: unknown;
+                };
+                content: {
+                    "application/json": string | number | boolean | null | unknown[] | {
+                        [key: string]: unknown;
+                    };
+                };
+            };
+            /** @description Default Response */
+            409: {
+                headers: {
+                    [name: string]: unknown;
+                };
+                content: {
+                    "application/json": {
+                        /** @enum {string} */
+                        code: "connection_required" | "provider_connection_required";
+                    };
+                };
+            };
+            /** @description Internal Server Error */
+            500: {
+                headers: {
+                    [name: string]: unknown;
+                };
+                content: {
+                    "application/json": components["schemas"]["ErrorDto"];
+                };
+            };
+        };
+    };
     authenticateWidgetUser: {
         parameters: {
             query?: never;