@opencx/mcp 1.15.29 → 1.15.31

package/dist/schema.d.ts

@@ -398,7 +398,7 @@ export interface paths {
         put?: never;
         /**
          * Assign or unassign a chat session
-         * @description Assign a chat session to a human agent by user ID, or set assignee_id to null to unassign it.
+         * @description Assign a chat session to a human agent, named either by `assignee_id` or by `assignee_email` — exactly one. The email is matched case-insensitively against this organization’s members, so a sync can assign straight from the address it already holds. Send either field as null to unassign. A teammate who is not a member of this organization is rejected.
          */
         post: operations["assignChatSession"];
         delete?: never;
@@ -2433,6 +2433,54 @@ export interface paths {
         patch: operations["updateCustomStatus"];
         trace?: never;
     };
+    "/inbox-views": {
+        parameters: {
+            query?: never;
+            header?: never;
+            path?: never;
+            cookie?: never;
+        };
+        /**
+         * List saved inbox views
+         * @description List the saved inbox views the calling user can see: their own, the ones shared with them or their teams, and the organization-wide ones. A saved view is a named session filter set that agents pick from the inbox sidebar.
+         */
+        get: operations["listInboxViews"];
+        put?: never;
+        /**
+         * Create a saved inbox view
+         * @description Create a named, filtered view of the inbox and share it with the organization, named teams, or named users. The view is evaluated fresh every time it is opened, so `$current_user` assignees and `date.preset` windows stay dynamic. Leave both share lists empty to share the view with the whole organization. Name users and/or teams to restrict it to them, or pass only your own user id to keep it private. Sharing requires the `sessions-shared-views:write` permission — without it a created view is locked to its creator and the share lists on an update are ignored.
+         */
+        post: operations["createInboxView"];
+        delete?: never;
+        options?: never;
+        head?: never;
+        patch?: never;
+        trace?: never;
+    };
+    "/inbox-views/{id}": {
+        parameters: {
+            query?: never;
+            header?: never;
+            path?: never;
+            cookie?: never;
+        };
+        get?: never;
+        put?: never;
+        post?: never;
+        /**
+         * Delete a saved inbox view
+         * @description Delete a saved view. It disappears from the sidebar for everyone it was shared with; the sessions it matched are untouched. Requires the same permission as updating it (see `can_delete`).
+         */
+        delete: operations["deleteInboxView"];
+        options?: never;
+        head?: never;
+        /**
+         * Update a saved inbox view
+         * @description Update any subset of a saved view. Omitted fields are left unchanged; sending `filters` replaces the saved query outright. Only the view's creator, or someone with the `sessions-shared-views:write` permission editing a shared view, may update it (see `can_edit`).
+         */
+        patch: operations["updateInboxView"];
+        trace?: never;
+    };
     "/workflows/definitions": {
         parameters: {
             query?: never;
@@ -3180,7 +3228,7 @@ export interface paths {
         };
         /**
          * List the mailboxes this org can bind as sequence email senders
-         * @description Every email mailbox of the organization with its bindability verdict AND its health NUMBERS. `eligible` mailboxes are accepted by setSequenceSenders on the email channel; ineligible ones carry the reason (`not_active` — still provisioning or paused; `domain_not_live` — its domain lapsed, so sending would fail authentication). `health` carries warm-up status, inbox rate, spam rate, an overall score, warming-since, and the share of recent real sends that hard-bounced with its sample size. There is deliberately no pass/fail: a null is "not known yet" (common for a new mailbox), never "bad", and nothing here blocks a send or a binding.
+         * @description Every email mailbox of the organization with its bindability verdict AND its health NUMBERS. `eligible` mailboxes are accepted by setSequenceSenders on the email channel — including a mailbox still provisioning (`pending`/`created`): binding it early is safe, sending itself waits for the mailbox to finish becoming `active` on its own. Ineligible ones carry the reason (`not_active` — a human hold or the mailbox being removed, neither of which resolves on its own; `domain_not_live` — its domain lapsed, so sending would fail authentication). `health` carries warm-up status, inbox rate, spam rate, an overall score, warming-since, and the share of recent real sends that hard-bounced with its sample size. There is deliberately no pass/fail: a null is "not known yet" (common for a new mailbox), never "bad", and nothing here blocks a send or a binding.
          */
         get: operations["listEmailSenders"];
         put?: never;
@@ -3534,6 +3582,48 @@ export interface paths {
         patch?: never;
         trace?: never;
     };
+    "/sequences/{sequenceId}/contacts/{contactId}/continue": {
+        parameters: {
+            query?: never;
+            header?: never;
+            path?: never;
+            cookie?: never;
+        };
+        get?: never;
+        put?: never;
+        /**
+         * Continue the sequence for a person a reply took out of it
+         * @description A reply concludes a journey — the person exits as "replied" and receives no further steps. When that reply was not real engagement (an out-of-office, a "who is this?"), this puts them back in: active at the NEXT step, with that step's wait counted from now. The step they answered is never re-sent.
+         *
+         *     Never an error for "cannot continue": `nothing_to_continue` when they replied on the last step or the journey already completed; `not_resumable` when the journey is still in play or ended by suppression (consent is not overridden here); `contact_not_found` when there is no live enrollment.
+         */
+        post: operations["continueSequenceContact"];
+        delete?: never;
+        options?: never;
+        head?: never;
+        patch?: never;
+        trace?: never;
+    };
+    "/sequences/contacts/{contactId}/sequences": {
+        parameters: {
+            query?: never;
+            header?: never;
+            path?: never;
+            cookie?: never;
+        };
+        /**
+         * Every sequence a contact is in, across the workspace
+         * @description The cross-sequence read: which sequences hold this contact, their status in each (candidate, active, parked, exited, completed), why they left or parked, and the step they are on. Live enrollments only — a removed person is off the list. Use it before enrolling someone, or when a message arrives and you need to know whether they are mid-sequence.
+         */
+        get: operations["listContactSequences"];
+        put?: never;
+        post?: never;
+        delete?: never;
+        options?: never;
+        head?: never;
+        patch?: never;
+        trace?: never;
+    };
     "/sequences/{sequenceId}/contacts/exit": {
         parameters: {
             query?: never;
@@ -7268,7 +7358,9 @@ export interface components {
         };
         SessionAssigneeUpdateInput: {
             /** @description Agent user ID to assign, or null to unassign the session */
-            assignee_id: number | null;
+            assignee_id?: number | null;
+            /** @description Email of the agent to assign, matched case-insensitively against this organization’s members, or null to unassign the session */
+            assignee_email?: string | null;
         };
         SessionTeamTransferInput: {
             /**
@@ -7427,6 +7519,11 @@ export interface components {
             channel: "web" | "email" | "phone" | "whatsapp" | "slack" | "sms" | "instagram" | "messenger" | "api" | "web_voice";
             /** @description Set true to enable autopilot, false to disable */
             autopilot_enabled: boolean;
+            /**
+             * @description AI agent version to use for this channel
+             * @enum {string}
+             */
+            ai_agent_version?: "v1" | "v2";
         };
         UpdateProhibitedTopicsInputDto: {
             /** @description Full replacement list of prohibited topics. Each entry is either a name string or an object with a name and an optional description. A name-only entry keeps whatever description that topic already has. Empty array clears all topics. Duplicates and blank entries are removed. */
@@ -7532,6 +7629,162 @@ export interface components {
             /** @description Inline SVG markup for the badge icon. null restores the default icon; omit to leave unchanged. */
             icon?: string | null;
         };
+        CreateInboxViewDto: {
+            /** @description Name shown in the inbox view picker */
+            name: string;
+            /**
+             * @description Filters the view applies, ANDed together. Omit for a view over every session. Same vocabulary as POST /chat/sessions/filter, plus the saved-view-only `$current_user` assignee token and rolling `date.preset`.
+             * @default {}
+             */
+            filters: {
+                /** @description Date range filter on session creation time */
+                date?: {
+                    /**
+                     * Format: date-time
+                     * @description Start date (ISO 8601)
+                     */
+                    from?: string;
+                    /**
+                     * Format: date-time
+                     * @description End date (ISO 8601)
+                     */
+                    to?: string;
+                    /**
+                     * @description Rolling window resolved every time the view is opened: "today", "last_3_days" or "last_7_days". Mutually exclusive with from/to.
+                     * @enum {string}
+                     */
+                    preset?: "today" | "last_3_days" | "last_7_days";
+                };
+                /** @description Filter by channels (web, email, whatsapp, phone_voice, sms, slack, etc.) */
+                channels?: components["schemas"]["SessionChannel"][];
+                /** @description Filter by built-in status codes (0 = open, 1 = closed_resolved, 2 = closed_unresolved) */
+                status?: number[];
+                /** @description Filter by custom status ids (sessions whose `sub_status_id` is any of these). Ids come from GET /custom-statuses. An empty array applies no filter, like the other array filters here. */
+                sub_status_ids?: string[];
+                /** @description Filter by AI closure type (e.g. "handed_off", "resolved", "no_resolution") */
+                ai_closure?: ("assumed_resolved" | "handed_off" | "resolved")[];
+                /** @description Filter by customer sentiment (angry, happy, neutral) */
+                sentiment?: ("angry" | "happy" | "neutral")[];
+                /** @description Filter by assignee user IDs (empty array = unassigned). The "$current_user" token resolves to whoever opens the view, so one shared view can mean "assigned to me" for every teammate. */
+                assignees?: (number | "$current_user")[];
+                /** @description Filter by team/group IDs */
+                team_ids?: string[];
+                /** @description Filter by contact IDs */
+                contact_ids?: string[];
+                /** @description Filter by exact ticket number */
+                ticket_number?: number;
+                /** @description Filter by session language codes */
+                language?: string[];
+                /** @description Filter by tag names (sessions must have ALL specified tags) */
+                tags?: string[];
+                /**
+                 * @description Filter by who the session is waiting on
+                 * @enum {string}
+                 */
+                waiting_on?: "customers" | "human_agents";
+                /** @description Filter by session custom data (OR between objects, AND within each object) */
+                custom_data?: {
+                    [key: string]: string;
+                }[];
+            };
+            /**
+             * @description Sort field (default: last_message_at)
+             * @enum {string}
+             */
+            sort_by?: "last_message_at" | "created_at" | "sla_urgency";
+            /**
+             * @description Sort direction (default: desc)
+             * @enum {string}
+             */
+            sort_order?: "asc" | "desc";
+            /**
+             * @description Group the session list by this field. Omit for a flat list.
+             * @enum {string}
+             */
+            group_by?: "channel" | "assignee_id" | "status" | "ai_closure_type" | "language" | "inbox_id";
+            /**
+             * @description User ids the view is shared with. Leave both share lists empty to share the view with the whole organization. Name users and/or teams to restrict it to them, or pass only your own user id to keep it private. Sharing requires the `sessions-shared-views:write` permission — without it a created view is locked to its creator and the share lists on an update are ignored.
+             * @default []
+             */
+            shared_with_user_ids: number[];
+            /**
+             * @description Team ids (from GET /teams) whose members can see the view.
+             * @default []
+             */
+            shared_with_team_ids: string[];
+        };
+        UpdateInboxViewDto: {
+            /** @description New name for the view */
+            name?: string;
+            /** @description Replaces the entire saved filter set — including the OR/exclude groups of an `advanced` view. Omit to leave the query untouched. */
+            filters?: {
+                /** @description Date range filter on session creation time */
+                date?: {
+                    /**
+                     * Format: date-time
+                     * @description Start date (ISO 8601)
+                     */
+                    from?: string;
+                    /**
+                     * Format: date-time
+                     * @description End date (ISO 8601)
+                     */
+                    to?: string;
+                    /**
+                     * @description Rolling window resolved every time the view is opened: "today", "last_3_days" or "last_7_days". Mutually exclusive with from/to.
+                     * @enum {string}
+                     */
+                    preset?: "today" | "last_3_days" | "last_7_days";
+                };
+                /** @description Filter by channels (web, email, whatsapp, phone_voice, sms, slack, etc.) */
+                channels?: components["schemas"]["SessionChannel"][];
+                /** @description Filter by built-in status codes (0 = open, 1 = closed_resolved, 2 = closed_unresolved) */
+                status?: number[];
+                /** @description Filter by custom status ids (sessions whose `sub_status_id` is any of these). Ids come from GET /custom-statuses. An empty array applies no filter, like the other array filters here. */
+                sub_status_ids?: string[];
+                /** @description Filter by AI closure type (e.g. "handed_off", "resolved", "no_resolution") */
+                ai_closure?: ("assumed_resolved" | "handed_off" | "resolved")[];
+                /** @description Filter by customer sentiment (angry, happy, neutral) */
+                sentiment?: ("angry" | "happy" | "neutral")[];
+                /** @description Filter by assignee user IDs (empty array = unassigned). The "$current_user" token resolves to whoever opens the view, so one shared view can mean "assigned to me" for every teammate. */
+                assignees?: (number | "$current_user")[];
+                /** @description Filter by team/group IDs */
+                team_ids?: string[];
+                /** @description Filter by contact IDs */
+                contact_ids?: string[];
+                /** @description Filter by exact ticket number */
+                ticket_number?: number;
+                /** @description Filter by session language codes */
+                language?: string[];
+                /** @description Filter by tag names (sessions must have ALL specified tags) */
+                tags?: string[];
+                /**
+                 * @description Filter by who the session is waiting on
+                 * @enum {string}
+                 */
+                waiting_on?: "customers" | "human_agents";
+                /** @description Filter by session custom data (OR between objects, AND within each object) */
+                custom_data?: {
+                    [key: string]: string;
+                }[];
+            };
+            /**
+             * @description New sort field
+             * @enum {string}
+             */
+            sort_by?: "last_message_at" | "created_at" | "sla_urgency";
+            /**
+             * @description New sort direction
+             * @enum {string}
+             */
+            sort_order?: "asc" | "desc";
+            /** @description New grouping field; null removes grouping. Omit to leave it unchanged. */
+            group_by?: ("channel" | "assignee_id" | "status" | "ai_closure_type" | "language" | "inbox_id") | null;
+            /** @description User ids the view is shared with. Leave both share lists empty to share the view with the whole organization. Name users and/or teams to restrict it to them, or pass only your own user id to keep it private. Sharing requires the `sessions-shared-views:write` permission — without it a created view is locked to its creator and the share lists on an update are ignored. */
+            shared_with_user_ids?: number[];
+            /** @description Team ids (from GET /teams) whose members can see the view. */
+            shared_with_team_ids?: string[];
+        };
         CreateWorkflowPublicInput: {
             /** @description Workflow name */
             name: string;
@@ -7541,7 +7794,7 @@ export interface components {
              * @description What starts the workflow. Use "manual-trigger" for on-demand execution, "ai-trigger" for AI-initiated, "webhook" for external HTTP triggers, "cron-trigger" for scheduled runs, or event-based triggers like "ticket-created", "contact-created", etc.
              * @enum {string}
              */
-            trigger_type: "manual-trigger" | "ai-trigger" | "cron-trigger" | "form-trigger" | "webhook" | "contact-created" | "contact-updated" | "phone-call-started" | "phone-call-finished" | "ticket-created" | "ticket-reassigned" | "ticket-resolved" | "ticket-handoff" | "pre-ticket-handoff" | "ticket-tag-added" | "ticket-inactive" | "agent-inactive" | "sequence-completed" | "csat-score-submit" | "prohibited-topic-detected" | "sla-first-reply-breached" | "sla-next-reply-breached" | "sla-resolution-breached" | "voice-call-transferred" | "pre-voice-call-transfer" | "pre-phone-call-finished" | "manual-ticket-trigger" | "contact-message-received" | "first-contact-message-received" | "macro-called" | "ai-response-completed" | "agent-availability-changed" | "agent-avail-in-team-changed" | "ai-response-requested" | "ticket-reopened" | "agent-mentioned" | "agent-message-posted" | "ticket-team-changed" | "session-updated";
+            trigger_type: "manual-trigger" | "ai-trigger" | "cron-trigger" | "form-trigger" | "webhook" | "contact-created" | "contact-updated" | "phone-call-started" | "phone-call-finished" | "ticket-created" | "ticket-reassigned" | "ticket-resolved" | "ticket-handoff" | "pre-ticket-handoff" | "ticket-tag-added" | "ticket-inactive" | "agent-inactive" | "csat-score-submit" | "prohibited-topic-detected" | "sla-first-reply-breached" | "sla-next-reply-breached" | "sla-resolution-breached" | "voice-call-transferred" | "pre-voice-call-transfer" | "pre-phone-call-finished" | "manual-ticket-trigger" | "contact-message-received" | "first-contact-message-received" | "macro-called" | "ai-response-completed" | "agent-availability-changed" | "agent-avail-in-team-changed" | "ai-response-requested" | "ticket-reopened" | "agent-mentioned" | "agent-message-posted" | "ticket-team-changed" | "session-updated" | "sequence-contact-replied" | "sequence-contact-completed" | "sequence-contact-parked" | "sequence-step-failed" | "sequence-contact-suppressed";
             /** @description Trigger-specific configuration (e.g. cron expression for cron-trigger) */
             trigger_configuration?: unknown | null;
             /** @description Array of workflow steps and control-flow blocks. Each step is an object with { "$kind": "Action", "id": "<unique-step-id>", "type": "<action-type>", "name": "<display-name>", "input": { ... } }. Control-flow blocks use { "$kind": "Block", "type": "if-else", "id": "<unique-id>", "inputs": { "condition": { "operatorName": "equals", "left": "{{step_id.field}}", "right": "value" } }, "branches": { "then": [...steps], "else": [...steps] } }. Use {{step_id.field}} to reference outputs from previous steps (no `.output.` segment — the field sits directly under the step id). */
@@ -7558,7 +7811,7 @@ export interface components {
              * @description New trigger type
              * @enum {string}
              */
-            trigger_type?: "manual-trigger" | "ai-trigger" | "cron-trigger" | "form-trigger" | "webhook" | "contact-created" | "contact-updated" | "phone-call-started" | "phone-call-finished" | "ticket-created" | "ticket-reassigned" | "ticket-resolved" | "ticket-handoff" | "pre-ticket-handoff" | "ticket-tag-added" | "ticket-inactive" | "agent-inactive" | "sequence-completed" | "csat-score-submit" | "prohibited-topic-detected" | "sla-first-reply-breached" | "sla-next-reply-breached" | "sla-resolution-breached" | "voice-call-transferred" | "pre-voice-call-transfer" | "pre-phone-call-finished" | "manual-ticket-trigger" | "contact-message-received" | "first-contact-message-received" | "macro-called" | "ai-response-completed" | "agent-availability-changed" | "agent-avail-in-team-changed" | "ai-response-requested" | "ticket-reopened" | "agent-mentioned" | "agent-message-posted" | "ticket-team-changed" | "session-updated";
+            trigger_type?: "manual-trigger" | "ai-trigger" | "cron-trigger" | "form-trigger" | "webhook" | "contact-created" | "contact-updated" | "phone-call-started" | "phone-call-finished" | "ticket-created" | "ticket-reassigned" | "ticket-resolved" | "ticket-handoff" | "pre-ticket-handoff" | "ticket-tag-added" | "ticket-inactive" | "agent-inactive" | "csat-score-submit" | "prohibited-topic-detected" | "sla-first-reply-breached" | "sla-next-reply-breached" | "sla-resolution-breached" | "voice-call-transferred" | "pre-voice-call-transfer" | "pre-phone-call-finished" | "manual-ticket-trigger" | "contact-message-received" | "first-contact-message-received" | "macro-called" | "ai-response-completed" | "agent-availability-changed" | "agent-avail-in-team-changed" | "ai-response-requested" | "ticket-reopened" | "agent-mentioned" | "agent-message-posted" | "ticket-team-changed" | "session-updated" | "sequence-contact-replied" | "sequence-contact-completed" | "sequence-contact-parked" | "sequence-step-failed" | "sequence-contact-suppressed";
             /** @description New trigger configuration */
             trigger_configuration?: unknown | null;
             /** @description New workflow step/block definitions (replaces existing blocks) */
@@ -7571,7 +7824,7 @@ export interface components {
              * @description Trigger type to validate against
              * @enum {string}
              */
-            trigger_type: "manual-trigger" | "ai-trigger" | "cron-trigger" | "form-trigger" | "webhook" | "contact-created" | "contact-updated" | "phone-call-started" | "phone-call-finished" | "ticket-created" | "ticket-reassigned" | "ticket-resolved" | "ticket-handoff" | "pre-ticket-handoff" | "ticket-tag-added" | "ticket-inactive" | "agent-inactive" | "sequence-completed" | "csat-score-submit" | "prohibited-topic-detected" | "sla-first-reply-breached" | "sla-next-reply-breached" | "sla-resolution-breached" | "voice-call-transferred" | "pre-voice-call-transfer" | "pre-phone-call-finished" | "manual-ticket-trigger" | "contact-message-received" | "first-contact-message-received" | "macro-called" | "ai-response-completed" | "agent-availability-changed" | "agent-avail-in-team-changed" | "ai-response-requested" | "ticket-reopened" | "agent-mentioned" | "agent-message-posted" | "ticket-team-changed" | "session-updated";
+            trigger_type: "manual-trigger" | "ai-trigger" | "cron-trigger" | "form-trigger" | "webhook" | "contact-created" | "contact-updated" | "phone-call-started" | "phone-call-finished" | "ticket-created" | "ticket-reassigned" | "ticket-resolved" | "ticket-handoff" | "pre-ticket-handoff" | "ticket-tag-added" | "ticket-inactive" | "agent-inactive" | "csat-score-submit" | "prohibited-topic-detected" | "sla-first-reply-breached" | "sla-next-reply-breached" | "sla-resolution-breached" | "voice-call-transferred" | "pre-voice-call-transfer" | "pre-phone-call-finished" | "manual-ticket-trigger" | "contact-message-received" | "first-contact-message-received" | "macro-called" | "ai-response-completed" | "agent-availability-changed" | "agent-avail-in-team-changed" | "ai-response-requested" | "ticket-reopened" | "agent-mentioned" | "agent-message-posted" | "ticket-team-changed" | "session-updated" | "sequence-contact-replied" | "sequence-contact-completed" | "sequence-contact-parked" | "sequence-step-failed" | "sequence-contact-suppressed";
             /** @description Trigger configuration to validate against the trigger's configuration_def. When omitted, the trigger is validated as if unconfigured — triggers with required configuration (e.g. cron-trigger, ai-trigger) will report errors. */
             trigger_configuration?: unknown | null;
             /** @description Workflow blocks to validate */
@@ -7584,7 +7837,7 @@ export interface components {
                  * @description Trigger type whose payload shape this synthetic payload should match
                  * @enum {string}
                  */
-                type: "manual-trigger" | "ai-trigger" | "cron-trigger" | "form-trigger" | "webhook" | "contact-created" | "contact-updated" | "phone-call-started" | "phone-call-finished" | "ticket-created" | "ticket-reassigned" | "ticket-resolved" | "ticket-handoff" | "pre-ticket-handoff" | "ticket-tag-added" | "ticket-inactive" | "agent-inactive" | "sequence-completed" | "csat-score-submit" | "prohibited-topic-detected" | "sla-first-reply-breached" | "sla-next-reply-breached" | "sla-resolution-breached" | "voice-call-transferred" | "pre-voice-call-transfer" | "pre-phone-call-finished" | "manual-ticket-trigger" | "contact-message-received" | "first-contact-message-received" | "macro-called" | "ai-response-completed" | "agent-availability-changed" | "agent-avail-in-team-changed" | "ai-response-requested" | "ticket-reopened" | "agent-mentioned" | "agent-message-posted" | "ticket-team-changed" | "session-updated";
+                type: "manual-trigger" | "ai-trigger" | "cron-trigger" | "form-trigger" | "webhook" | "contact-created" | "contact-updated" | "phone-call-started" | "phone-call-finished" | "ticket-created" | "ticket-reassigned" | "ticket-resolved" | "ticket-handoff" | "pre-ticket-handoff" | "ticket-tag-added" | "ticket-inactive" | "agent-inactive" | "csat-score-submit" | "prohibited-topic-detected" | "sla-first-reply-breached" | "sla-next-reply-breached" | "sla-resolution-breached" | "voice-call-transferred" | "pre-voice-call-transfer" | "pre-phone-call-finished" | "manual-ticket-trigger" | "contact-message-received" | "first-contact-message-received" | "macro-called" | "ai-response-completed" | "agent-availability-changed" | "agent-avail-in-team-changed" | "ai-response-requested" | "ticket-reopened" | "agent-mentioned" | "agent-message-posted" | "ticket-team-changed" | "session-updated" | "sequence-contact-replied" | "sequence-contact-completed" | "sequence-contact-parked" | "sequence-step-failed" | "sequence-contact-suppressed";
                 payload: unknown;
             };
         };
@@ -8357,7 +8610,7 @@ export interface components {
                         /** @constant */
                         type: "response_skipped";
                         /** @enum {string} */
-                        reason?: "empty_response" | "potential_answers_dead_end" | "silent_handoff" | "assist_human_handling_recommended" | "superseded_by_newer_run" | "interrupted" | "flagged_as_spam";
+                        reason?: "empty_response" | "potential_answers_dead_end" | "silent_handoff" | "assist_human_handling_recommended" | "superseded_by_newer_run" | "interrupted" | "answered_in_narration" | "steered_into_live_turn" | "session_busy" | "flagged_as_spam";
                         reasoning?: ({
                             /** @constant */
                             type: "reasoning";
@@ -8660,7 +8913,7 @@ export interface components {
             }) | null;
             knowledgebase_called?: boolean | null;
             /** @enum {string} */
-            type: "agent_assigned_by_integration" | "agent_assigned_by_system" | "agent_assigned_by_user" | "agent_changed" | "agent_comment" | "agent_initiated_session" | "agent_joined" | "agent_message" | "agent_reopened_session" | "agent_took_session_from_ai" | "agent_unassigned_by_integration" | "agent_unassigned_by_system" | "agent_unassigned_by_user" | "ai_assumed_the_session_resolved" | "ai_decided_to_not_reply" | "ai_decided_to_resolve_the_issue" | "ai_reopened_session" | "ai_response_cancelled" | "ai_resumed_by_system" | "ai_suggestion" | "call_history" | "call_transferred" | "closed_resolved_by_agent" | "closed_resolved_by_api" | "closed_resolved_by_contact" | "closed_resolved_by_integration" | "closed_resolved_by_system" | "closed_unresolved_by_agent" | "closed_unresolved_by_api" | "closed_unresolved_by_system" | "contact_data_updated" | "csat_request_cancelled" | "csat_requested" | "csat_submitted" | "email_draft_message" | "handoff" | "handoff_to_salesforce_miaw" | "handoff_to_zendesk" | "integration_reopened_session" | "message" | "pii_attachment_removed" | "prohibited_topic_detected" | "quoted_content_modified" | "salesforce_fields_updated" | "sequence_message" | "session_forwarded" | "session_language_changed_by_agent" | "session_language_changed_by_api" | "session_language_changed_by_integration" | "session_language_changed_by_system" | "skills_added_by_system" | "sla_applied_by_agent" | "sla_applied_by_system" | "sla_first_reply_breached" | "sla_first_reply_completed_after_breach" | "sla_first_reply_fulfilled" | "sla_first_reply_metric_started" | "sla_freezed_office_hours_ended" | "sla_freezed_snoozed" | "sla_next_reply_breached" | "sla_next_reply_completed_after_breach" | "sla_next_reply_fulfilled" | "sla_next_reply_metric_started" | "sla_removed_by_agent" | "sla_removed_by_system" | "sla_resolution_breached" | "sla_resolution_completed_after_breach" | "sla_resolution_fulfilled" | "sla_resolution_metric_started" | "sla_resolution_paused_resolved" | "sla_resolution_paused_waiting_on_customer" | "sla_resolution_resumed_customer_replied" | "sla_resolution_resumed_reopened" | "sla_resumed_office_hours_started" | "sla_resumed_snooze_cancelled" | "sla_resumed_snooze_expired" | "state_checkpoint" | "sub_session_created" | "sub_session_linked_by_agent" | "sub_session_linked_by_api" | "sub_session_linked_by_integration" | "sub_session_linked_by_system" | "sub_session_unlinked_by_agent" | "sub_session_unlinked_by_api" | "sub_session_unlinked_by_integration" | "sub_session_unlinked_by_system" | "sub_status_removed_by_agent" | "sub_status_removed_by_api" | "sub_status_removed_by_integration" | "sub_status_removed_by_system" | "sub_status_set_by_agent" | "sub_status_set_by_api" | "sub_status_set_by_integration" | "sub_status_set_by_system" | "system_reopened_session" | "tag_added_by_agent" | "tag_added_by_api" | "tag_added_by_integration" | "tag_added_by_system" | "tag_removed_by_agent" | "tag_removed_by_api" | "tag_removed_by_integration" | "tag_removed_by_system" | "team_assigned_by_integration" | "team_assigned_by_system" | "team_assigned_by_user" | "team_unassigned_by_integration" | "team_unassigned_by_system" | "team_unassigned_by_user" | "user_confirmed_the_session_resolved" | "workflow_message" | "workflow_note" | "workflow_triggered";
+            type: "agent_assigned_by_integration" | "agent_assigned_by_system" | "agent_assigned_by_user" | "agent_changed" | "agent_comment" | "agent_initiated_session" | "agent_joined" | "agent_message" | "agent_reopened_session" | "agent_took_session_from_ai" | "agent_unassigned_by_integration" | "agent_unassigned_by_system" | "agent_unassigned_by_user" | "ai_assumed_the_session_resolved" | "ai_decided_to_not_reply" | "ai_decided_to_resolve_the_issue" | "ai_follow_up_cancelled" | "ai_follow_up_fired" | "ai_follow_up_scheduled" | "ai_reopened_session" | "ai_response_cancelled" | "ai_resumed_by_system" | "ai_suggestion" | "call_history" | "call_transferred" | "closed_resolved_by_agent" | "closed_resolved_by_api" | "closed_resolved_by_contact" | "closed_resolved_by_integration" | "closed_resolved_by_system" | "closed_unresolved_by_agent" | "closed_unresolved_by_api" | "closed_unresolved_by_system" | "contact_data_updated" | "csat_request_cancelled" | "csat_requested" | "csat_submitted" | "email_draft_message" | "handoff" | "handoff_to_salesforce_miaw" | "handoff_to_third_party_failed" | "handoff_to_zendesk" | "integration_reopened_session" | "message" | "pii_attachment_removed" | "prohibited_topic_detected" | "quoted_content_modified" | "salesforce_fields_updated" | "sequence_message" | "session_forwarded" | "session_language_changed_by_agent" | "session_language_changed_by_api" | "session_language_changed_by_integration" | "session_language_changed_by_system" | "skills_added_by_system" | "sla_applied_by_agent" | "sla_applied_by_system" | "sla_first_reply_breached" | "sla_first_reply_completed_after_breach" | "sla_first_reply_fulfilled" | "sla_first_reply_metric_started" | "sla_freezed_office_hours_ended" | "sla_freezed_snoozed" | "sla_next_reply_breached" | "sla_next_reply_completed_after_breach" | "sla_next_reply_fulfilled" | "sla_next_reply_metric_started" | "sla_removed_by_agent" | "sla_removed_by_system" | "sla_resolution_breached" | "sla_resolution_completed_after_breach" | "sla_resolution_fulfilled" | "sla_resolution_metric_started" | "sla_resolution_paused_resolved" | "sla_resolution_paused_waiting_on_customer" | "sla_resolution_resumed_customer_replied" | "sla_resolution_resumed_reopened" | "sla_resumed_office_hours_started" | "sla_resumed_snooze_cancelled" | "sla_resumed_snooze_expired" | "state_checkpoint" | "sub_session_created" | "sub_session_linked_by_agent" | "sub_session_linked_by_api" | "sub_session_linked_by_integration" | "sub_session_linked_by_system" | "sub_session_unlinked_by_agent" | "sub_session_unlinked_by_api" | "sub_session_unlinked_by_integration" | "sub_session_unlinked_by_system" | "sub_status_removed_by_agent" | "sub_status_removed_by_api" | "sub_status_removed_by_integration" | "sub_status_removed_by_system" | "sub_status_set_by_agent" | "sub_status_set_by_api" | "sub_status_set_by_integration" | "sub_status_set_by_system" | "system_reopened_session" | "tag_added_by_agent" | "tag_added_by_api" | "tag_added_by_integration" | "tag_added_by_system" | "tag_removed_by_agent" | "tag_removed_by_api" | "tag_removed_by_integration" | "tag_removed_by_system" | "team_assigned_by_integration" | "team_assigned_by_system" | "team_assigned_by_user" | "team_unassigned_by_integration" | "team_unassigned_by_system" | "team_unassigned_by_user" | "user_confirmed_the_session_resolved" | "workflow_message" | "workflow_note" | "workflow_triggered";
             extra_params?: {
                 [key: string]: unknown;
             } | null;
@@ -9947,6 +10200,28 @@ export interface components {
             fit: null;
             previous_fit: number | null;
         };
+        ContinueSequenceContactOutputDto: {
+            /** @enum {string} */
+            outcome: "resumed" | "nothing_to_continue" | "not_resumable" | "contact_not_found";
+            contact_id: string | null;
+            next_step_index: number | null;
+        };
+        ContactSequencesDto: {
+            sequences: {
+                /** Format: uuid */
+                sequence_id: string;
+                sequence_name: string;
+                /** @enum {string} */
+                sequence_status: "draft" | "active" | "paused";
+                /** @enum {string} */
+                status: "candidate" | "active" | "parked" | "exited" | "completed";
+                exit_reason: ("replied" | "suppressed") | null;
+                park_reason: ("needs_data" | "unsendable_person" | "template_broken") | null;
+                next_step_index: number;
+                /** Format: date-time */
+                enrolled_at: string;
+            }[];
+        };
         MailboxHealthDto: {
             warmupStatus: string | null;
             inboxRate: number | null;
@@ -11497,9 +11772,31 @@ export interface components {
             /** Format: uuid */
             id: string;
         };
+        SessionTagOutput: {
+            tag_name: string;
+            /** Format: date-time */
+            created_at: string;
+        };
+        /** @description Current session assignment. AI and unassigned sessions have no assignee ID. */
+        ChatSessionAssignee: {
+            /** @constant */
+            type: "human";
+            /** @description Human user ID, matching the numeric ID in GET /users. */
+            id: number;
+            /** @description Current organization display name, matching GET /users, or null if the user is no longer a member of this organization or cannot be found. The recorded human ID is retained. */
+            name: string | null;
+        } | {
+            /** @constant */
+            type: "ai";
+        } | {
+            /** @constant */
+            type: "none";
+        };
         GetChatSessionOutput: {
             /** Format: uuid */
             id: string;
+            /** @description All tags currently assigned to this session, ordered by tag name. Empty when no tags are assigned. */
+            tags: components["schemas"]["SessionTagOutput"][];
             /** @enum {string} */
             status: "open" | "closed_resolved" | "closed_unresolved";
             /** @description Id of the custom status refining `status`, or null when only the built-in status applies. Resolve it with GET /custom-statuses. */
@@ -11531,7 +11828,12 @@ export interface components {
                 } | null;
             };
             language?: string;
+            /**
+             * @deprecated
+             * @description Deprecated: use assignee. Contains the recorded human user ID as a string, or null for AI and unassigned sessions. Use assignee.type to distinguish them. This deprecation applies only to response fields; assignment requests still accept assignee_id.
+             */
             assignee_id?: string | null;
+            assignee: components["schemas"]["ChatSessionAssignee"];
             /** @description Session-level custom data stored on the chat session. */
             custom_data?: {
                 [key: string]: string | number | boolean;
@@ -11542,6 +11844,15 @@ export interface components {
                 name: string;
                 description?: string;
             };
+            /** @description Support team assigned to this session. Null when no team can be resolved within the session organization. */
+            support_team: {
+                /**
+                 * Format: uuid
+                 * @description Stable team ID, preserved when the team is renamed.
+                 */
+                id: string;
+                name: string;
+            } | null;
             handoff?: {
                 /** @enum {string} */
                 sentiment?: "angry" | "happy" | "neutral";
@@ -11560,6 +11871,8 @@ export interface components {
             created_at: string;
             /** Format: date-time */
             updated_at: string;
+            /** @description Timestamp of the first recorded human reply to this session. Null when no human reply has been recorded. */
+            first_human_message_at: string | null;
         };
         SessionAssigneeUpdateOutput: {
             no_change: boolean;
@@ -11572,11 +11885,6 @@ export interface components {
             no_change: boolean;
             session: components["schemas"]["GetChatSessionOutput"];
         };
-        SessionTagOutput: {
-            tag_name: string;
-            /** Format: date-time */
-            created_at: string;
-        };
         SessionTagMutationOutput: {
             /** Format: uuid */
             session_id: string;
@@ -11591,7 +11899,7 @@ export interface components {
             } | ({
                 /** @constant */
                 success: true;
-                code?: string | "session_assigned_to_human_agent" | "response_cancelled" | "skipping_unuseful_response" | "duplicate_message_ignored" | "ai_response_skipped_by_workflow" | "ai_skipped_spam";
+                code?: string | "session_assigned_to_human_agent" | "response_cancelled" | "skipping_unuseful_response" | "duplicate_message_ignored" | "ai_response_skipped_by_workflow" | "ai_skipped_spam" | "steered_into_live_turn" | "session_busy";
                 autopilotResponse?: {
                     /** @constant */
                     type: "text";
@@ -11744,6 +12052,7 @@ export interface components {
                     mightSolveUserIssue: boolean;
                 };
                 sessionIsHandedOff?: boolean;
+                steeredIntoTurnId?: string;
                 resolveArgs?: {
                     /** @description Summary of the conversation with the user to be viewed by a human agent. */
                     summary: string;
@@ -12048,6 +12357,10 @@ export interface components {
              * @description When the follow-up fires (UTC)
              */
             fire_at: string;
+            repeat: {
+                every_minutes: number;
+                times: number;
+            } | null;
             is_active: boolean;
             /** Format: date-time */
             created_at: string;
@@ -12305,6 +12618,11 @@ export interface components {
                 channel: string;
                 /** @description Whether the AI autopilot is enabled on this channel */
                 autopilot_enabled: boolean;
+                /**
+                 * @description AI agent version used on this channel
+                 * @enum {string}
+                 */
+                ai_agent_version: "v1" | "v2";
             }[];
         };
         ProhibitedTopicsResponseDto: {
@@ -12490,6 +12808,87 @@ export interface components {
             /** Format: date-time */
             updated_at: string;
         };
+        InboxViewDto: {
+            /** Format: uuid */
+            id: string;
+            /** @description Name shown in the inbox view picker */
+            name: string;
+            /** @description The saved filter set. `null` when `advanced` is true — the view uses filters this API cannot express. */
+            filters: {
+                /** @description Date range filter on session creation time */
+                date?: {
+                    /**
+                     * Format: date-time
+                     * @description Start date (ISO 8601)
+                     */
+                    from?: string;
+                    /**
+                     * Format: date-time
+                     * @description End date (ISO 8601)
+                     */
+                    to?: string;
+                    /**
+                     * @description Rolling window resolved every time the view is opened: "today", "last_3_days" or "last_7_days". Mutually exclusive with from/to.
+                     * @enum {string}
+                     */
+                    preset?: "today" | "last_3_days" | "last_7_days";
+                };
+                /** @description Filter by channels (web, email, whatsapp, phone_voice, sms, slack, etc.) */
+                channels?: components["schemas"]["SessionChannel"][];
+                /** @description Filter by built-in status codes (0 = open, 1 = closed_resolved, 2 = closed_unresolved) */
+                status?: number[];
+                /** @description Filter by custom status ids (sessions whose `sub_status_id` is any of these). Ids come from GET /custom-statuses. An empty array applies no filter, like the other array filters here. */
+                sub_status_ids?: string[];
+                /** @description Filter by AI closure type (e.g. "handed_off", "resolved", "no_resolution") */
+                ai_closure?: ("assumed_resolved" | "handed_off" | "resolved")[];
+                /** @description Filter by customer sentiment (angry, happy, neutral) */
+                sentiment?: ("angry" | "happy" | "neutral")[];
+                /** @description Filter by assignee user IDs (empty array = unassigned). The "$current_user" token resolves to whoever opens the view, so one shared view can mean "assigned to me" for every teammate. */
+                assignees?: (number | "$current_user")[];
+                /** @description Filter by team/group IDs */
+                team_ids?: string[];
+                /** @description Filter by contact IDs */
+                contact_ids?: string[];
+                /** @description Filter by exact ticket number */
+                ticket_number?: number;
+                /** @description Filter by session language codes */
+                language?: string[];
+                /** @description Filter by tag names (sessions must have ALL specified tags) */
+                tags?: string[];
+                /**
+                 * @description Filter by who the session is waiting on
+                 * @enum {string}
+                 */
+                waiting_on?: "customers" | "human_agents";
+                /** @description Filter by session custom data (OR between objects, AND within each object) */
+                custom_data?: {
+                    [key: string]: string;
+                }[];
+            } | null;
+            /** @description True when the view was built in the dashboard with OR/exclude groups or filters outside this API's vocabulary. Its `filters` read back as null, and updating `filters` on it REPLACES the whole saved query with the simple set you send. */
+            advanced: boolean;
+            /** @description Sort field the view opens with */
+            sort_by: ("last_message_at" | "created_at" | "sla_urgency") | null;
+            /** @description Sort direction the view opens with */
+            sort_order: ("asc" | "desc") | null;
+            /** @description Field sessions are grouped by in the list, when the view groups them */
+            group_by: ("channel" | "assignee_id" | "status" | "ai_closure_type" | "language" | "inbox_id") | null;
+            /** @description User ids the view is shared with. Empty (with no teams) means the whole org. */
+            shared_with_user_ids: number[];
+            /** @description Team ids the view is shared with. Empty (with no users) means the whole org. */
+            shared_with_team_ids: string[];
+            /** @enum {string} */
+            visibility: "organization" | "personal" | "restricted";
+            created_by_user_id: number;
+            /** @description Whether the calling user may update this view */
+            can_edit: boolean;
+            /** @description Whether the calling user may delete this view */
+            can_delete: boolean;
+            /** Format: date-time */
+            created_at: string;
+            /** Format: date-time */
+            updated_at: string;
+        };
         WorkflowPublicResponseDto: {
             /** @description Version serial ID */
             id: number;
@@ -12790,7 +13189,7 @@ export interface components {
                  * @description Which jsonb bag the key was observed in: contact vs session, verified vs not.
                  * @enum {string}
                  */
-                source: "contact_custom_data" | "contact_non_verified_custom_data" | "session_custom_data" | "session_editable_custom_data";
+                source: "company_custom_data" | "contact_custom_data" | "contact_non_verified_custom_data" | "session_custom_data" | "session_editable_custom_data";
             }[];
             total: number;
         };
@@ -13360,6 +13759,7 @@ export interface components {
         DeleteCustomStatusOutput: {
             message: string;
         };
+        ListInboxViewsOutput: components["schemas"]["InboxViewDto"][];
         ListWorkflowsOutput: components["schemas"]["WorkflowPublicResponseDto"][];
         DeleteWorkflowOutput: {
             success: boolean;
@@ -18924,6 +19324,136 @@ export interface operations {
             };
         };
     };
+    listInboxViews: {
+        parameters: {
+            query?: never;
+            header?: never;
+            path?: never;
+            cookie?: never;
+        };
+        requestBody?: never;
+        responses: {
+            /** @description Default Response */
+            200: {
+                headers: {
+                    [name: string]: unknown;
+                };
+                content: {
+                    "application/json": components["schemas"]["ListInboxViewsOutput"];
+                };
+            };
+            /** @description Internal Server Error */
+            500: {
+                headers: {
+                    [name: string]: unknown;
+                };
+                content: {
+                    "application/json": components["schemas"]["ErrorDto"];
+                };
+            };
+        };
+    };
+    createInboxView: {
+        parameters: {
+            query?: never;
+            header?: never;
+            path?: never;
+            cookie?: never;
+        };
+        requestBody: {
+            content: {
+                "application/json": components["schemas"]["CreateInboxViewDto"];
+            };
+        };
+        responses: {
+            /** @description Default Response */
+            201: {
+                headers: {
+                    [name: string]: unknown;
+                };
+                content: {
+                    "application/json": components["schemas"]["InboxViewDto"];
+                };
+            };
+            /** @description Internal Server Error */
+            500: {
+                headers: {
+                    [name: string]: unknown;
+                };
+                content: {
+                    "application/json": components["schemas"]["ErrorDto"];
+                };
+            };
+        };
+    };
+    deleteInboxView: {
+        parameters: {
+            query?: never;
+            header?: never;
+            path: {
+                /** @description The inbox view id */
+                id: string;
+            };
+            cookie?: never;
+        };
+        requestBody?: never;
+        responses: {
+            /** @description Default Response */
+            200: {
+                headers: {
+                    [name: string]: unknown;
+                };
+                content: {
+                    "application/json": components["schemas"]["GenericResponseDto"];
+                };
+            };
+            /** @description Internal Server Error */
+            500: {
+                headers: {
+                    [name: string]: unknown;
+                };
+                content: {
+                    "application/json": components["schemas"]["ErrorDto"];
+                };
+            };
+        };
+    };
+    updateInboxView: {
+        parameters: {
+            query?: never;
+            header?: never;
+            path: {
+                /** @description The inbox view id */
+                id: string;
+            };
+            cookie?: never;
+        };
+        requestBody: {
+            content: {
+                "application/json": components["schemas"]["UpdateInboxViewDto"];
+            };
+        };
+        responses: {
+            /** @description Default Response */
+            200: {
+                headers: {
+                    [name: string]: unknown;
+                };
+                content: {
+                    "application/json": components["schemas"]["InboxViewDto"];
+                };
+            };
+            /** @description Internal Server Error */
+            500: {
+                headers: {
+                    [name: string]: unknown;
+                };
+                content: {
+                    "application/json": components["schemas"]["ErrorDto"];
+                };
+            };
+        };
+    };
     listWorkflowDefinitions: {
         parameters: {
             query?: never;
@@ -21303,6 +21833,72 @@ export interface operations {
             };
         };
     };
+    continueSequenceContact: {
+        parameters: {
+            query?: never;
+            header?: never;
+            path: {
+                /** @description The unique identifier of the sequence */
+                sequenceId: string;
+                /** @description The person's contact id (from enroll results or the people list) */
+                contactId: string;
+            };
+            cookie?: never;
+        };
+        requestBody?: never;
+        responses: {
+            /** @description Default Response */
+            201: {
+                headers: {
+                    [name: string]: unknown;
+                };
+                content: {
+                    "application/json": components["schemas"]["ContinueSequenceContactOutputDto"];
+                };
+            };
+            /** @description Internal Server Error */
+            500: {
+                headers: {
+                    [name: string]: unknown;
+                };
+                content: {
+                    "application/json": components["schemas"]["ErrorDto"];
+                };
+            };
+        };
+    };
+    listContactSequences: {
+        parameters: {
+            query?: never;
+            header?: never;
+            path: {
+                /** @description The person's contact id */
+                contactId: string;
+            };
+            cookie?: never;
+        };
+        requestBody?: never;
+        responses: {
+            /** @description Default Response */
+            200: {
+                headers: {
+                    [name: string]: unknown;
+                };
+                content: {
+                    "application/json": components["schemas"]["ContactSequencesDto"];
+                };
+            };
+            /** @description Internal Server Error */
+            500: {
+                headers: {
+                    [name: string]: unknown;
+                };
+                content: {
+                    "application/json": components["schemas"]["ErrorDto"];
+                };
+            };
+        };
+    };
     exitSequenceContact: {
         parameters: {
             query?: never;
@@ -21516,7 +22112,7 @@ export interface operations {
         parameters: {
             query?: {
                 /** @description Filter to specific bags; default: all four. */
-                sources?: ("contact_custom_data" | "contact_non_verified_custom_data" | "session_custom_data" | "session_editable_custom_data")[];
+                sources?: ("company_custom_data" | "contact_custom_data" | "contact_non_verified_custom_data" | "session_custom_data" | "session_editable_custom_data")[];
                 /** @description Case-insensitive substring match on the key. */
                 search?: string;
                 /** @description Default 500. */